---
_id: '3537'
author:
- first_name: Julia
full_name: Rötzmeier-Keuper, Julia
id: '24869'
last_name: Rötzmeier-Keuper
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: 'Rötzmeier-Keuper J, Wünderlich N. How to Handle Dilemmas in Triadic Service
Relationships – An Exploratory Study. In: Proceedings of the 2017 Frontiers
in Service Conference. ; 2017.'
apa: Rötzmeier-Keuper, J., & Wünderlich, N. (2017). How to Handle Dilemmas in
Triadic Service Relationships – An Exploratory Study. In Proceedings of the
2017 Frontiers in Service Conference. New York City, USA.
bibtex: '@inproceedings{Rötzmeier-Keuper_Wünderlich_2017, title={How to Handle Dilemmas
in Triadic Service Relationships – An Exploratory Study.}, booktitle={Proceedings
of the 2017 Frontiers in Service Conference}, author={Rötzmeier-Keuper, Julia
and Wünderlich, Nancy}, year={2017} }'
chicago: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas
in Triadic Service Relationships – An Exploratory Study.” In Proceedings of
the 2017 Frontiers in Service Conference, 2017.
ieee: J. Rötzmeier-Keuper and N. Wünderlich, “How to Handle Dilemmas in Triadic
Service Relationships – An Exploratory Study.,” in Proceedings of the 2017
Frontiers in Service Conference, New York City, USA, 2017.
mla: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic
Service Relationships – An Exploratory Study.” Proceedings of the 2017 Frontiers
in Service Conference, 2017.
short: 'J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the 2017 Frontiers
in Service Conference, 2017.'
conference:
location: New York City, USA
name: Frontiers in Service Conference
date_created: 2018-07-11T07:38:23Z
date_updated: 2022-01-06T06:59:22Z
department:
- _id: '181'
language:
- iso: eng
publication: Proceedings of the 2017 Frontiers in Service Conference
status: public
title: How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '115'
abstract:
- lang: eng
text: 'Whenever customers have to decide between different instances of the same
product, they are interested in buying the best product. In contrast, companies
are interested in reducing the construction effort (and usually as a consequence
thereof, the quality) to gain profit. The described setting is widely known as
opposed preferences in quality of the product and also applies to the context
of service-oriented computing. In general, service-oriented computing emphasizes
the construction of large software systems out of existing services, where services
are small and self-contained pieces of software that adhere to a specified interface.
Several implementations of the same interface are considered as several instances
of the same service. Thereby, customers are interested in buying the best service
implementation for their service composition wrt. to metrics, such as costs, energy,
memory consumption, or execution time. One way to ensure the service quality is
to employ certificates, which can come in different kinds: Technical certificates
proving correctness can be automatically constructed by the service provider and
again be automatically checked by the user. Digital certificates allow proof of
the integrity of a product. Other certificates might be rolled out if service
providers follow a good software construction principle, which is checked in annual
audits. Whereas all of these certificates are handled differently in service markets,
what they have in common is that they influence the buying decisions of customers.
In this paper, we review state-of-the-art developments in certification with respect
to service-oriented computing. We not only discuss how certificates are constructed
and handled in service-oriented computing but also review the effects of certificates
on the market from an economic perspective.'
author:
- first_name: Marie-Christine
full_name: Jakobs, Marie-Christine
last_name: Jakobs
- first_name: Julia
full_name: Krämer, Julia
last_name: Krämer
- first_name: Dirk
full_name: van Straaten, Dirk
id: '10311'
last_name: van Straaten
- first_name: Theodor
full_name: Lettmann, Theodor
id: '315'
last_name: Lettmann
orcid: 0000-0001-5859-2457
citation:
ama: 'Jakobs M-C, Krämer J, van Straaten D, Lettmann T. Certification Matters for
Service Markets. In: Marcelo De Barros, Janusz Klink,Tadeus Uhl TP, ed. The
Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION).
; 2017:7-12.'
apa: Jakobs, M.-C., Krämer, J., van Straaten, D., & Lettmann, T. (2017). Certification
Matters for Service Markets. In T. P. Marcelo De Barros, Janusz Klink,Tadeus Uhl
(Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE
COMPUTATION) (pp. 7–12).
bibtex: '@inproceedings{Jakobs_Krämer_van Straaten_Lettmann_2017, title={Certification
Matters for Service Markets}, booktitle={The Ninth International Conferences on
Advanced Service Computing (SERVICE COMPUTATION)}, author={Jakobs, Marie-Christine
and Krämer, Julia and van Straaten, Dirk and Lettmann, Theodor}, editor={Marcelo
De Barros, Janusz Klink,Tadeus Uhl, Thomas PrinzEditor}, year={2017}, pages={7–12}
}'
chicago: Jakobs, Marie-Christine, Julia Krämer, Dirk van Straaten, and Theodor Lettmann.
“Certification Matters for Service Markets.” In The Ninth International Conferences
on Advanced Service Computing (SERVICE COMPUTATION), edited by Thomas Prinz
Marcelo De Barros, Janusz Klink,Tadeus Uhl, 7–12, 2017.
ieee: M.-C. Jakobs, J. Krämer, D. van Straaten, and T. Lettmann, “Certification Matters
for Service Markets,” in The Ninth International Conferences on Advanced Service
Computing (SERVICE COMPUTATION), 2017, pp. 7–12.
mla: Jakobs, Marie-Christine, et al. “Certification Matters for Service Markets.”
The Ninth International Conferences on Advanced Service Computing (SERVICE
COMPUTATION), edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus
Uhl, 2017, pp. 7–12.
short: 'M.-C. Jakobs, J. Krämer, D. van Straaten, T. Lettmann, in: T.P. Marcelo
De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences
on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12.'
date_created: 2017-10-17T12:41:14Z
date_updated: 2022-01-06T06:51:02Z
ddc:
- '040'
department:
- _id: '77'
- _id: '355'
- _id: '179'
editor:
- first_name: Thomas Prinz
full_name: Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas Prinz
last_name: Marcelo De Barros, Janusz Klink,Tadeus Uhl
file:
- access_level: closed
content_type: application/pdf
creator: florida
date_created: 2018-03-21T13:04:12Z
date_updated: 2018-03-21T13:04:12Z
file_id: '1564'
file_name: 115-JakobsKraemerVanStraatenLettmann2017.pdf
file_size: 133531
relation: main_file
success: 1
file_date_updated: 2018-03-21T13:04:12Z
has_accepted_license: '1'
language:
- iso: eng
page: 7-12
project:
- _id: '1'
name: SFB 901
- _id: '10'
name: SFB 901 - Subprojekt B2
- _id: '11'
name: SFB 901 - Subproject B3
- _id: '12'
name: SFB 901 - Subproject B4
- _id: '8'
name: SFB 901 - Subproject A4
- _id: '2'
name: SFB 901 - Project Area A
- _id: '3'
name: SFB 901 - Project Area B
publication: The Ninth International Conferences on Advanced Service Computing (SERVICE
COMPUTATION)
status: public
title: Certification Matters for Service Markets
type: conference
user_id: '477'
year: '2017'
...
---
_id: '21130'
author:
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
citation:
ama: 'Thommes K. Managementpraktiken in KMU. In: Müller D, ed. Controlling Für
Kleine Und Mittlere Unternehmen. 2nd ed. Berlin, Boston: De Gruyter; 2017:367-392.
doi:10.1515/9783110517163-015'
apa: 'Thommes, K. (2017). Managementpraktiken in KMU. In D. Müller (Ed.), Controlling
für kleine und mittlere Unternehmen (2nd ed., pp. 367–392). Berlin, Boston:
De Gruyter. https://doi.org/10.1515/9783110517163-015'
bibtex: '@inbook{Thommes_2017, place={Berlin, Boston}, edition={2}, title={Managementpraktiken
in KMU}, DOI={10.1515/9783110517163-015},
booktitle={Controlling für kleine und mittlere Unternehmen}, publisher={De Gruyter},
author={Thommes, Kirsten}, editor={Müller, DavidEditor}, year={2017}, pages={367–392}
}'
chicago: 'Thommes, Kirsten. “Managementpraktiken in KMU.” In Controlling Für
Kleine Und Mittlere Unternehmen, edited by David Müller, 2nd ed., 367–92.
Berlin, Boston: De Gruyter, 2017. https://doi.org/10.1515/9783110517163-015.'
ieee: 'K. Thommes, “Managementpraktiken in KMU,” in Controlling für kleine und
mittlere Unternehmen, 2nd ed., D. Müller, Ed. Berlin, Boston: De Gruyter,
2017, pp. 367–392.'
mla: Thommes, Kirsten. “Managementpraktiken in KMU.” Controlling Für Kleine Und
Mittlere Unternehmen, edited by David Müller, 2nd ed., De Gruyter, 2017, pp.
367–92, doi:10.1515/9783110517163-015.
short: 'K. Thommes, in: D. Müller (Ed.), Controlling Für Kleine Und Mittlere Unternehmen,
2nd ed., De Gruyter, Berlin, Boston, 2017, pp. 367–392.'
date_created: 2021-02-03T07:47:04Z
date_updated: 2022-01-06T06:54:46Z
department:
- _id: '178'
doi: 10.1515/9783110517163-015
edition: '2'
editor:
- first_name: David
full_name: Müller, David
last_name: Müller
language:
- iso: eng
page: 367-392
place: Berlin, Boston
publication: Controlling für kleine und mittlere Unternehmen
publication_identifier:
isbn:
- '9783110517163'
publication_status: published
publisher: De Gruyter
status: public
title: Managementpraktiken in KMU
type: book_chapter
user_id: '49071'
year: '2017'
...
---
_id: '20493'
author:
- first_name: Benjamin Philipp
full_name: Krebs, Benjamin Philipp
last_name: Krebs
citation:
ama: 'Krebs BP. Talent management and workforce performance: The too-much-potential-talent-effect.
. In: ; 2017.'
apa: 'Krebs, B. P. (2017). Talent management and workforce performance: The too-much-potential-talent-effect.
. Academy of Management Annual Meeting , Atlanta, USA.'
bibtex: '@inproceedings{Krebs_2017, title={Talent management and workforce performance:
The too-much-potential-talent-effect. }, author={Krebs, Benjamin Philipp}, year={2017}
}'
chicago: 'Krebs, Benjamin Philipp. “Talent Management and Workforce Performance:
The Too-Much-Potential-Talent-Effect. ,” 2017.'
ieee: 'B. P. Krebs, “Talent management and workforce performance: The too-much-potential-talent-effect.
,” presented at the Academy of Management Annual Meeting , Atlanta, USA, 2017.'
mla: 'Krebs, Benjamin Philipp. Talent Management and Workforce Performance: The
Too-Much-Potential-Talent-Effect. . 2017.'
short: 'B.P. Krebs, in: 2017.'
conference:
end_date: 2017-08-08
location: Atlanta, USA
name: 'Academy of Management Annual Meeting '
start_date: 2017-08-04
date_created: 2020-11-24T12:03:17Z
date_updated: 2022-01-06T06:54:27Z
department:
- _id: '178'
language:
- iso: eng
status: public
title: 'Talent management and workforce performance: The too-much-potential-talent-effect. '
type: conference
user_id: '63338'
year: '2017'
...
---
_id: '4674'
author:
- first_name: Anica
full_name: Rose, Anica
last_name: Rose
citation:
ama: 'Rose A. The Performance of Individuals, Teams, and Organizations: Empirical
Evidence from the Field. Universität Paderborn; 2017.'
apa: 'Rose, A. (2017). The Performance of Individuals, Teams, and Organizations:
Empirical Evidence from the Field. Universität Paderborn.'
bibtex: '@book{Rose_2017, title={The Performance of Individuals, Teams, and Organizations:
Empirical Evidence from the Field}, publisher={Universität Paderborn}, author={Rose,
Anica}, year={2017} }'
chicago: 'Rose, Anica. The Performance of Individuals, Teams, and Organizations:
Empirical Evidence from the Field. Universität Paderborn, 2017.'
ieee: 'A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical
Evidence from the Field. Universität Paderborn, 2017.'
mla: 'Rose, Anica. The Performance of Individuals, Teams, and Organizations:
Empirical Evidence from the Field. Universität Paderborn, 2017.'
short: 'A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical
Evidence from the Field, Universität Paderborn, 2017.'
date_created: 2018-10-12T06:31:07Z
date_updated: 2022-01-06T07:01:18Z
ddc:
- '040'
department:
- _id: '183'
file:
- access_level: closed
content_type: application/pdf
creator: florida
date_created: 2018-10-12T06:28:46Z
date_updated: 2018-10-12T06:28:46Z
file_id: '4675'
file_name: Dissertation_Anica Rose.pdf
file_size: 1907117
relation: main_file
file_date_updated: 2018-10-12T06:28:46Z
has_accepted_license: '1'
language:
- iso: eng
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
title: 'The Performance of Individuals, Teams, and Organizations: Empirical Evidence
from the Field'
type: dissertation
user_id: '477'
year: '2017'
...
---
_id: '4836'
author:
- first_name: Harri
full_name: Terho, Harri
last_name: Terho
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Wolfgang
full_name: Ulaga, Wolfgang
last_name: Ulaga
- first_name: Alexander
full_name: Haas, Alexander
last_name: Haas
- first_name: Eva
full_name: Boehm, Eva
last_name: Boehm
citation:
ama: 'Terho H, Eggert A, Ulaga W, Haas A, Boehm E. Selling Value in Business Markets:
Individual and Organizational Factors for Turning the Idea into Action. Industrial
Marketing Management. 2017:42--55.'
apa: 'Terho, H., Eggert, A., Ulaga, W., Haas, A., & Boehm, E. (2017). Selling
Value in Business Markets: Individual and Organizational Factors for Turning the
Idea into Action. Industrial Marketing Management, 42--55.'
bibtex: '@article{Terho_Eggert_Ulaga_Haas_Boehm_2017, title={Selling Value in Business
Markets: Individual and Organizational Factors for Turning the Idea into Action},
journal={Industrial Marketing Management}, author={Terho, Harri and Eggert, Andreas
and Ulaga, Wolfgang and Haas, Alexander and Boehm, Eva}, year={2017}, pages={42--55}
}'
chicago: 'Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva
Boehm. “Selling Value in Business Markets: Individual and Organizational Factors
for Turning the Idea into Action.” Industrial Marketing Management, 2017,
42--55.'
ieee: 'H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Boehm, “Selling Value in Business
Markets: Individual and Organizational Factors for Turning the Idea into Action,”
Industrial Marketing Management, pp. 42--55, 2017.'
mla: 'Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational
Factors for Turning the Idea into Action.” Industrial Marketing Management,
2017, pp. 42--55.'
short: H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Boehm, Industrial Marketing Management
(2017) 42--55.
date_created: 2018-10-25T08:13:01Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '180'
language:
- iso: eng
page: 42--55
publication: Industrial Marketing Management
status: public
title: 'Selling Value in Business Markets: Individual and Organizational Factors for
Turning the Idea into Action'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4837'
author:
- first_name: Adrian
full_name: Payne, Adrian
last_name: Payne
- first_name: Pennie
full_name: Frow, Pennie
last_name: Frow
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
citation:
ama: 'Payne A, Frow P, Eggert A. The customer value proposition: evolution, development,
and application in marketing. Journal of the Academy of Marketing Science.
2017;(4):467--489.'
apa: 'Payne, A., Frow, P., & Eggert, A. (2017). The customer value proposition:
evolution, development, and application in marketing. Journal of the Academy
of Marketing Science, (4), 467--489.'
bibtex: '@article{Payne_Frow_Eggert_2017, title={The customer value proposition:
evolution, development, and application in marketing}, number={4}, journal={Journal
of the Academy of Marketing Science}, author={Payne, Adrian and Frow, Pennie and
Eggert, Andreas}, year={2017}, pages={467--489} }'
chicago: 'Payne, Adrian, Pennie Frow, and Andreas Eggert. “The Customer Value Proposition:
Evolution, Development, and Application in Marketing.” Journal of the Academy
of Marketing Science, no. 4 (2017): 467--489.'
ieee: 'A. Payne, P. Frow, and A. Eggert, “The customer value proposition: evolution,
development, and application in marketing,” Journal of the Academy of Marketing
Science, no. 4, pp. 467--489, 2017.'
mla: 'Payne, Adrian, et al. “The Customer Value Proposition: Evolution, Development,
and Application in Marketing.” Journal of the Academy of Marketing Science,
no. 4, 2017, pp. 467--489.'
short: A. Payne, P. Frow, A. Eggert, Journal of the Academy of Marketing Science
(2017) 467--489.
date_created: 2018-10-25T08:14:30Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '180'
issue: '4'
page: 467--489
publication: Journal of the Academy of Marketing Science
status: public
title: 'The customer value proposition: evolution, development, and application in
marketing'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4838'
author:
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Eva
full_name: Boehm, Eva
last_name: Boehm
- first_name: Christina
full_name: Cramer, Christina
last_name: Cramer
citation:
ama: 'Eggert A, Boehm E, Cramer C. Business service outsourcing in manufacturing
firms: an event study. Journal of Service Management. 2017;(3):476--498.'
apa: 'Eggert, A., Boehm, E., & Cramer, C. (2017). Business service outsourcing
in manufacturing firms: an event study. Journal of Service Management,
(3), 476--498.'
bibtex: '@article{Eggert_Boehm_Cramer_2017, title={Business service outsourcing
in manufacturing firms: an event study}, number={3}, journal={Journal of Service
Management}, author={Eggert, Andreas and Boehm, Eva and Cramer, Christina}, year={2017},
pages={476--498} }'
chicago: 'Eggert, Andreas, Eva Boehm, and Christina Cramer. “Business Service Outsourcing
in Manufacturing Firms: An Event Study.” Journal of Service Management,
no. 3 (2017): 476--498.'
ieee: 'A. Eggert, E. Boehm, and C. Cramer, “Business service outsourcing in manufacturing
firms: an event study,” Journal of Service Management, no. 3, pp. 476--498,
2017.'
mla: 'Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms:
An Event Study.” Journal of Service Management, no. 3, 2017, pp. 476--498.'
short: A. Eggert, E. Boehm, C. Cramer, Journal of Service Management (2017) 476--498.
date_created: 2018-10-25T08:15:42Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '180'
issue: '3'
language:
- iso: eng
page: 476--498
publication: Journal of Service Management
status: public
title: 'Business service outsourcing in manufacturing firms: an event study'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4840'
author:
- first_name: Eva
full_name: Boehm, Eva
last_name: Boehm
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Christoph
full_name: Thiesbrummel, Christoph
last_name: Thiesbrummel
citation:
ama: 'Boehm E, Eggert A, Thiesbrummel C. Service transition: A viable option for
manufacturing companies with deteriorating financial performance? Industrial
Marketing Management. 2017:101--111.'
apa: 'Boehm, E., Eggert, A., & Thiesbrummel, C. (2017). Service transition:
A viable option for manufacturing companies with deteriorating financial performance?
Industrial Marketing Management, 101--111.'
bibtex: '@article{Boehm_Eggert_Thiesbrummel_2017, title={Service transition: A viable
option for manufacturing companies with deteriorating financial performance?},
journal={Industrial Marketing Management}, author={Boehm, Eva and Eggert, Andreas
and Thiesbrummel, Christoph}, year={2017}, pages={101--111} }'
chicago: 'Boehm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition:
A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?”
Industrial Marketing Management, 2017, 101--111.'
ieee: 'E. Boehm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option
for manufacturing companies with deteriorating financial performance?,” Industrial
Marketing Management, pp. 101--111, 2017.'
mla: 'Boehm, Eva, et al. “Service Transition: A Viable Option for Manufacturing
Companies with Deteriorating Financial Performance?” Industrial Marketing Management,
2017, pp. 101--111.'
short: E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017)
101--111.
date_created: 2018-10-25T08:18:08Z
date_updated: 2022-01-06T07:01:27Z
department:
- _id: '180'
page: 101--111
publication: Industrial Marketing Management
status: public
title: 'Service transition: A viable option for manufacturing companies with deteriorating
financial performance?'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4908'
citation:
ama: 'Helm S, Günter B, Eggert A, eds. Kundenwert. Wiesbaden: Springer Fachmedien
Wiesbaden; 2017. doi:10.1007/978-3-658-10920-2'
apa: 'Helm, S., Günter, B., & Eggert, A. (Eds.). (2017). Kundenwert.
Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2'
bibtex: '@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={10.1007/978-3-658-10920-2},
publisher={Springer Fachmedien Wiesbaden}, year={2017} }'
chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert, eds. Kundenwert.
Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2.'
ieee: 'S. Helm, B. Günter, and A. Eggert, Eds., Kundenwert. Wiesbaden: Springer
Fachmedien Wiesbaden, 2017.'
mla: Helm, Sabrina, et al., editors. Kundenwert. Springer Fachmedien Wiesbaden,
2017, doi:10.1007/978-3-658-10920-2.
short: S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden,
Wiesbaden, 2017.
date_created: 2018-10-26T08:35:05Z
date_updated: 2022-01-06T07:01:29Z
department:
- _id: '178'
- _id: '180'
doi: 10.1007/978-3-658-10920-2
editor:
- first_name: Sabrina
full_name: Helm, Sabrina
last_name: Helm
- first_name: Bernd
full_name: Günter, Bernd
last_name: Günter
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
place: Wiesbaden
publication_identifier:
isbn:
- '9783658109196'
- '9783658109202'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: Kundenwert
type: book_editor
user_id: '57352'
year: '2017'
...