--- _id: '3537' author: - first_name: Julia full_name: Rötzmeier-Keuper, Julia id: '24869' last_name: Rötzmeier-Keuper - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Rötzmeier-Keuper J, Wünderlich N. How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. In: Proceedings of the 2017 Frontiers in Service Conference. ; 2017.' apa: Rötzmeier-Keuper, J., & Wünderlich, N. (2017). How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. In Proceedings of the 2017 Frontiers in Service Conference. New York City, USA. bibtex: '@inproceedings{Rötzmeier-Keuper_Wünderlich_2017, title={How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Rötzmeier-Keuper, Julia and Wünderlich, Nancy}, year={2017} }' chicago: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.” In Proceedings of the 2017 Frontiers in Service Conference, 2017. ieee: J. Rötzmeier-Keuper and N. Wünderlich, “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.,” in Proceedings of the 2017 Frontiers in Service Conference, New York City, USA, 2017. mla: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.” Proceedings of the 2017 Frontiers in Service Conference, 2017. short: 'J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.' conference: location: New York City, USA name: Frontiers in Service Conference date_created: 2018-07-11T07:38:23Z date_updated: 2022-01-06T06:59:22Z department: - _id: '181' language: - iso: eng publication: Proceedings of the 2017 Frontiers in Service Conference status: public title: How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. type: conference user_id: '37741' year: '2017' ... --- _id: '115' abstract: - lang: eng text: 'Whenever customers have to decide between different instances of the same product, they are interested in buying the best product. In contrast, companies are interested in reducing the construction effort (and usually as a consequence thereof, the quality) to gain profit. The described setting is widely known as opposed preferences in quality of the product and also applies to the context of service-oriented computing. In general, service-oriented computing emphasizes the construction of large software systems out of existing services, where services are small and self-contained pieces of software that adhere to a specified interface. Several implementations of the same interface are considered as several instances of the same service. Thereby, customers are interested in buying the best service implementation for their service composition wrt. to metrics, such as costs, energy, memory consumption, or execution time. One way to ensure the service quality is to employ certificates, which can come in different kinds: Technical certificates proving correctness can be automatically constructed by the service provider and again be automatically checked by the user. Digital certificates allow proof of the integrity of a product. Other certificates might be rolled out if service providers follow a good software construction principle, which is checked in annual audits. Whereas all of these certificates are handled differently in service markets, what they have in common is that they influence the buying decisions of customers. In this paper, we review state-of-the-art developments in certification with respect to service-oriented computing. We not only discuss how certificates are constructed and handled in service-oriented computing but also review the effects of certificates on the market from an economic perspective.' author: - first_name: Marie-Christine full_name: Jakobs, Marie-Christine last_name: Jakobs - first_name: Julia full_name: Krämer, Julia last_name: Krämer - first_name: Dirk full_name: van Straaten, Dirk id: '10311' last_name: van Straaten - first_name: Theodor full_name: Lettmann, Theodor id: '315' last_name: Lettmann orcid: 0000-0001-5859-2457 citation: ama: 'Jakobs M-C, Krämer J, van Straaten D, Lettmann T. Certification Matters for Service Markets. In: Marcelo De Barros, Janusz Klink,Tadeus Uhl TP, ed. The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION). ; 2017:7-12.' apa: Jakobs, M.-C., Krämer, J., van Straaten, D., & Lettmann, T. (2017). Certification Matters for Service Markets. In T. P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION) (pp. 7–12). bibtex: '@inproceedings{Jakobs_Krämer_van Straaten_Lettmann_2017, title={Certification Matters for Service Markets}, booktitle={The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)}, author={Jakobs, Marie-Christine and Krämer, Julia and van Straaten, Dirk and Lettmann, Theodor}, editor={Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas PrinzEditor}, year={2017}, pages={7–12} }' chicago: Jakobs, Marie-Christine, Julia Krämer, Dirk van Straaten, and Theodor Lettmann. “Certification Matters for Service Markets.” In The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus Uhl, 7–12, 2017. ieee: M.-C. Jakobs, J. Krämer, D. van Straaten, and T. Lettmann, “Certification Matters for Service Markets,” in The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12. mla: Jakobs, Marie-Christine, et al. “Certification Matters for Service Markets.” The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus Uhl, 2017, pp. 7–12. short: 'M.-C. Jakobs, J. Krämer, D. van Straaten, T. Lettmann, in: T.P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12.' date_created: 2017-10-17T12:41:14Z date_updated: 2022-01-06T06:51:02Z ddc: - '040' department: - _id: '77' - _id: '355' - _id: '179' editor: - first_name: Thomas Prinz full_name: Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas Prinz last_name: Marcelo De Barros, Janusz Klink,Tadeus Uhl file: - access_level: closed content_type: application/pdf creator: florida date_created: 2018-03-21T13:04:12Z date_updated: 2018-03-21T13:04:12Z file_id: '1564' file_name: 115-JakobsKraemerVanStraatenLettmann2017.pdf file_size: 133531 relation: main_file success: 1 file_date_updated: 2018-03-21T13:04:12Z has_accepted_license: '1' language: - iso: eng page: 7-12 project: - _id: '1' name: SFB 901 - _id: '10' name: SFB 901 - Subprojekt B2 - _id: '11' name: SFB 901 - Subproject B3 - _id: '12' name: SFB 901 - Subproject B4 - _id: '8' name: SFB 901 - Subproject A4 - _id: '2' name: SFB 901 - Project Area A - _id: '3' name: SFB 901 - Project Area B publication: The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION) status: public title: Certification Matters for Service Markets type: conference user_id: '477' year: '2017' ... --- _id: '21130' author: - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: 'Thommes K. Managementpraktiken in KMU. In: Müller D, ed. Controlling Für Kleine Und Mittlere Unternehmen. 2nd ed. Berlin, Boston: De Gruyter; 2017:367-392. doi:10.1515/9783110517163-015' apa: 'Thommes, K. (2017). Managementpraktiken in KMU. In D. Müller (Ed.), Controlling für kleine und mittlere Unternehmen (2nd ed., pp. 367–392). Berlin, Boston: De Gruyter. https://doi.org/10.1515/9783110517163-015' bibtex: '@inbook{Thommes_2017, place={Berlin, Boston}, edition={2}, title={Managementpraktiken in KMU}, DOI={10.1515/9783110517163-015}, booktitle={Controlling für kleine und mittlere Unternehmen}, publisher={De Gruyter}, author={Thommes, Kirsten}, editor={Müller, DavidEditor}, year={2017}, pages={367–392} }' chicago: 'Thommes, Kirsten. “Managementpraktiken in KMU.” In Controlling Für Kleine Und Mittlere Unternehmen, edited by David Müller, 2nd ed., 367–92. Berlin, Boston: De Gruyter, 2017. https://doi.org/10.1515/9783110517163-015.' ieee: 'K. Thommes, “Managementpraktiken in KMU,” in Controlling für kleine und mittlere Unternehmen, 2nd ed., D. Müller, Ed. Berlin, Boston: De Gruyter, 2017, pp. 367–392.' mla: Thommes, Kirsten. “Managementpraktiken in KMU.” Controlling Für Kleine Und Mittlere Unternehmen, edited by David Müller, 2nd ed., De Gruyter, 2017, pp. 367–92, doi:10.1515/9783110517163-015. short: 'K. Thommes, in: D. Müller (Ed.), Controlling Für Kleine Und Mittlere Unternehmen, 2nd ed., De Gruyter, Berlin, Boston, 2017, pp. 367–392.' date_created: 2021-02-03T07:47:04Z date_updated: 2022-01-06T06:54:46Z department: - _id: '178' doi: 10.1515/9783110517163-015 edition: '2' editor: - first_name: David full_name: Müller, David last_name: Müller language: - iso: eng page: 367-392 place: Berlin, Boston publication: Controlling für kleine und mittlere Unternehmen publication_identifier: isbn: - '9783110517163' publication_status: published publisher: De Gruyter status: public title: Managementpraktiken in KMU type: book_chapter user_id: '49071' year: '2017' ... --- _id: '20493' author: - first_name: Benjamin Philipp full_name: Krebs, Benjamin Philipp last_name: Krebs citation: ama: 'Krebs BP. Talent management and workforce performance: The too-much-potential-talent-effect. . In: ; 2017.' apa: 'Krebs, B. P. (2017). Talent management and workforce performance: The too-much-potential-talent-effect. . Academy of Management Annual Meeting , Atlanta, USA.' bibtex: '@inproceedings{Krebs_2017, title={Talent management and workforce performance: The too-much-potential-talent-effect. }, author={Krebs, Benjamin Philipp}, year={2017} }' chicago: 'Krebs, Benjamin Philipp. “Talent Management and Workforce Performance: The Too-Much-Potential-Talent-Effect. ,” 2017.' ieee: 'B. P. Krebs, “Talent management and workforce performance: The too-much-potential-talent-effect. ,” presented at the Academy of Management Annual Meeting , Atlanta, USA, 2017.' mla: 'Krebs, Benjamin Philipp. Talent Management and Workforce Performance: The Too-Much-Potential-Talent-Effect. . 2017.' short: 'B.P. Krebs, in: 2017.' conference: end_date: 2017-08-08 location: Atlanta, USA name: 'Academy of Management Annual Meeting ' start_date: 2017-08-04 date_created: 2020-11-24T12:03:17Z date_updated: 2022-01-06T06:54:27Z department: - _id: '178' language: - iso: eng status: public title: 'Talent management and workforce performance: The too-much-potential-talent-effect. ' type: conference user_id: '63338' year: '2017' ... --- _id: '4674' author: - first_name: Anica full_name: Rose, Anica last_name: Rose citation: ama: 'Rose A. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn; 2017.' apa: 'Rose, A. (2017). The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn.' bibtex: '@book{Rose_2017, title={The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field}, publisher={Universität Paderborn}, author={Rose, Anica}, year={2017} }' chicago: 'Rose, Anica. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017.' ieee: 'A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017.' mla: 'Rose, Anica. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017.' short: 'A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field, Universität Paderborn, 2017.' date_created: 2018-10-12T06:31:07Z date_updated: 2022-01-06T07:01:18Z ddc: - '040' department: - _id: '183' file: - access_level: closed content_type: application/pdf creator: florida date_created: 2018-10-12T06:28:46Z date_updated: 2018-10-12T06:28:46Z file_id: '4675' file_name: Dissertation_Anica Rose.pdf file_size: 1907117 relation: main_file file_date_updated: 2018-10-12T06:28:46Z has_accepted_license: '1' language: - iso: eng project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick title: 'The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field' type: dissertation user_id: '477' year: '2017' ... --- _id: '4836' author: - first_name: Harri full_name: Terho, Harri last_name: Terho - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Wolfgang full_name: Ulaga, Wolfgang last_name: Ulaga - first_name: Alexander full_name: Haas, Alexander last_name: Haas - first_name: Eva full_name: Boehm, Eva last_name: Boehm citation: ama: 'Terho H, Eggert A, Ulaga W, Haas A, Boehm E. Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management. 2017:42--55.' apa: 'Terho, H., Eggert, A., Ulaga, W., Haas, A., & Boehm, E. (2017). Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management, 42--55.' bibtex: '@article{Terho_Eggert_Ulaga_Haas_Boehm_2017, title={Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action}, journal={Industrial Marketing Management}, author={Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Boehm, Eva}, year={2017}, pages={42--55} }' chicago: 'Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva Boehm. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, 2017, 42--55.' ieee: 'H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Boehm, “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action,” Industrial Marketing Management, pp. 42--55, 2017.' mla: 'Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, 2017, pp. 42--55.' short: H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Boehm, Industrial Marketing Management (2017) 42--55. date_created: 2018-10-25T08:13:01Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' language: - iso: eng page: 42--55 publication: Industrial Marketing Management status: public title: 'Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4837' author: - first_name: Adrian full_name: Payne, Adrian last_name: Payne - first_name: Pennie full_name: Frow, Pennie last_name: Frow - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert citation: ama: 'Payne A, Frow P, Eggert A. The customer value proposition: evolution, development, and application in marketing. Journal of the Academy of Marketing Science. 2017;(4):467--489.' apa: 'Payne, A., Frow, P., & Eggert, A. (2017). The customer value proposition: evolution, development, and application in marketing. Journal of the Academy of Marketing Science, (4), 467--489.' bibtex: '@article{Payne_Frow_Eggert_2017, title={The customer value proposition: evolution, development, and application in marketing}, number={4}, journal={Journal of the Academy of Marketing Science}, author={Payne, Adrian and Frow, Pennie and Eggert, Andreas}, year={2017}, pages={467--489} }' chicago: 'Payne, Adrian, Pennie Frow, and Andreas Eggert. “The Customer Value Proposition: Evolution, Development, and Application in Marketing.” Journal of the Academy of Marketing Science, no. 4 (2017): 467--489.' ieee: 'A. Payne, P. Frow, and A. Eggert, “The customer value proposition: evolution, development, and application in marketing,” Journal of the Academy of Marketing Science, no. 4, pp. 467--489, 2017.' mla: 'Payne, Adrian, et al. “The Customer Value Proposition: Evolution, Development, and Application in Marketing.” Journal of the Academy of Marketing Science, no. 4, 2017, pp. 467--489.' short: A. Payne, P. Frow, A. Eggert, Journal of the Academy of Marketing Science (2017) 467--489. date_created: 2018-10-25T08:14:30Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' issue: '4' page: 467--489 publication: Journal of the Academy of Marketing Science status: public title: 'The customer value proposition: evolution, development, and application in marketing' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4838' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Eva full_name: Boehm, Eva last_name: Boehm - first_name: Christina full_name: Cramer, Christina last_name: Cramer citation: ama: 'Eggert A, Boehm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. Journal of Service Management. 2017;(3):476--498.' apa: 'Eggert, A., Boehm, E., & Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. Journal of Service Management, (3), 476--498.' bibtex: '@article{Eggert_Boehm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, number={3}, journal={Journal of Service Management}, author={Eggert, Andreas and Boehm, Eva and Cramer, Christina}, year={2017}, pages={476--498} }' chicago: 'Eggert, Andreas, Eva Boehm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, no. 3 (2017): 476--498.' ieee: 'A. Eggert, E. Boehm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” Journal of Service Management, no. 3, pp. 476--498, 2017.' mla: 'Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, no. 3, 2017, pp. 476--498.' short: A. Eggert, E. Boehm, C. Cramer, Journal of Service Management (2017) 476--498. date_created: 2018-10-25T08:15:42Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' issue: '3' language: - iso: eng page: 476--498 publication: Journal of Service Management status: public title: 'Business service outsourcing in manufacturing firms: an event study' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4840' author: - first_name: Eva full_name: Boehm, Eva last_name: Boehm - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Christoph full_name: Thiesbrummel, Christoph last_name: Thiesbrummel citation: ama: 'Boehm E, Eggert A, Thiesbrummel C. Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management. 2017:101--111.' apa: 'Boehm, E., Eggert, A., & Thiesbrummel, C. (2017). Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management, 101--111.' bibtex: '@article{Boehm_Eggert_Thiesbrummel_2017, title={Service transition: A viable option for manufacturing companies with deteriorating financial performance?}, journal={Industrial Marketing Management}, author={Boehm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}, year={2017}, pages={101--111} }' chicago: 'Boehm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management, 2017, 101--111.' ieee: 'E. Boehm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with deteriorating financial performance?,” Industrial Marketing Management, pp. 101--111, 2017.' mla: 'Boehm, Eva, et al. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management, 2017, pp. 101--111.' short: E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017) 101--111. date_created: 2018-10-25T08:18:08Z date_updated: 2022-01-06T07:01:27Z department: - _id: '180' page: 101--111 publication: Industrial Marketing Management status: public title: 'Service transition: A viable option for manufacturing companies with deteriorating financial performance?' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4908' citation: ama: 'Helm S, Günter B, Eggert A, eds. Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden; 2017. doi:10.1007/978-3-658-10920-2' apa: 'Helm, S., Günter, B., & Eggert, A. (Eds.). (2017). Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2' bibtex: '@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={10.1007/978-3-658-10920-2}, publisher={Springer Fachmedien Wiesbaden}, year={2017} }' chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert, eds. Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2.' ieee: 'S. Helm, B. Günter, and A. Eggert, Eds., Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden, 2017.' mla: Helm, Sabrina, et al., editors. Kundenwert. Springer Fachmedien Wiesbaden, 2017, doi:10.1007/978-3-658-10920-2. short: S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017. date_created: 2018-10-26T08:35:05Z date_updated: 2022-01-06T07:01:29Z department: - _id: '178' - _id: '180' doi: 10.1007/978-3-658-10920-2 editor: - first_name: Sabrina full_name: Helm, Sabrina last_name: Helm - first_name: Bernd full_name: Günter, Bernd last_name: Günter - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert place: Wiesbaden publication_identifier: isbn: - '9783658109196' - '9783658109202' publication_status: published publisher: Springer Fachmedien Wiesbaden status: public title: Kundenwert type: book_editor user_id: '57352' year: '2017' ...