--- _id: '7808' author: - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: D full_name: Woisetschläger, D last_name: Woisetschläger - first_name: A full_name: Eggert, A last_name: Eggert citation: ama: 'Garnefeld I, Woisetschläger D, Eggert A. Does Customer Acquisition Jeopardize Customer Retention? - An Experimental Investigation in an Electronic Retailing Setting. In: Proceedings of the 18th International Colloquium in Relationship Marketing. ; 2010.' apa: Garnefeld, I., Woisetschläger, D., & Eggert, A. (2010). Does Customer Acquisition Jeopardize Customer Retention? - An Experimental Investigation in an Electronic Retailing Setting. In Proceedings of the 18th International Colloquium in Relationship Marketing. bibtex: '@inproceedings{Garnefeld_Woisetschläger_Eggert_2010, title={Does Customer Acquisition Jeopardize Customer Retention? - An Experimental Investigation in an Electronic Retailing Setting}, booktitle={Proceedings of the 18th International Colloquium in Relationship Marketing}, author={Garnefeld, I and Woisetschläger, D and Eggert, A}, year={2010} }' chicago: Garnefeld, I, D Woisetschläger, and A Eggert. “Does Customer Acquisition Jeopardize Customer Retention? - An Experimental Investigation in an Electronic Retailing Setting.” In Proceedings of the 18th International Colloquium in Relationship Marketing, 2010. ieee: I. Garnefeld, D. Woisetschläger, and A. Eggert, “Does Customer Acquisition Jeopardize Customer Retention? - An Experimental Investigation in an Electronic Retailing Setting,” in Proceedings of the 18th International Colloquium in Relationship Marketing, 2010. mla: Garnefeld, I., et al. “Does Customer Acquisition Jeopardize Customer Retention? - An Experimental Investigation in an Electronic Retailing Setting.” Proceedings of the 18th International Colloquium in Relationship Marketing, 2010. short: 'I. Garnefeld, D. Woisetschläger, A. Eggert, in: Proceedings of the 18th International Colloquium in Relationship Marketing, 2010.' date_created: 2019-02-20T13:25:32Z date_updated: 2022-01-06T07:03:46Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 18th International Colloquium in Relationship Marketing status: public title: Does Customer Acquisition Jeopardize Customer Retention? - An Experimental Investigation in an Electronic Retailing Setting type: conference user_id: '57352' year: '2010' ... --- _id: '7809' author: - first_name: E full_name: Münkhoff, E last_name: Münkhoff - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: J full_name: Hogreve, J last_name: Hogreve - first_name: A full_name: Eggert, A last_name: Eggert citation: ama: 'Münkhoff E, Garnefeld I, Hogreve J, Eggert A. Referral Reward Programs: A Means for Service Recovery? In: Proceedings of the 18th International Colloquium in Relationship Marketing. ; 2010.' apa: 'Münkhoff, E., Garnefeld, I., Hogreve, J., & Eggert, A. (2010). Referral Reward Programs: A Means for Service Recovery? In Proceedings of the 18th International Colloquium in Relationship Marketing.' bibtex: '@inproceedings{Münkhoff_Garnefeld_Hogreve_Eggert_2010, title={Referral Reward Programs: A Means for Service Recovery?}, booktitle={Proceedings of the 18th International Colloquium in Relationship Marketing}, author={Münkhoff, E and Garnefeld, I and Hogreve, J and Eggert, A}, year={2010} }' chicago: 'Münkhoff, E, I Garnefeld, J Hogreve, and A Eggert. “Referral Reward Programs: A Means for Service Recovery?” In Proceedings of the 18th International Colloquium in Relationship Marketing, 2010.' ieee: 'E. Münkhoff, I. Garnefeld, J. Hogreve, and A. Eggert, “Referral Reward Programs: A Means for Service Recovery?,” in Proceedings of the 18th International Colloquium in Relationship Marketing, 2010.' mla: 'Münkhoff, E., et al. “Referral Reward Programs: A Means for Service Recovery?” Proceedings of the 18th International Colloquium in Relationship Marketing, 2010.' short: 'E. Münkhoff, I. Garnefeld, J. Hogreve, A. Eggert, in: Proceedings of the 18th International Colloquium in Relationship Marketing, 2010.' date_created: 2019-02-20T13:30:13Z date_updated: 2022-01-06T07:03:46Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 18th International Colloquium in Relationship Marketing status: public title: 'Referral Reward Programs: A Means for Service Recovery?' type: conference user_id: '57352' year: '2010' ... --- _id: '7810' author: - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: S full_name: Helm, S last_name: Helm - first_name: A full_name: Eggert, A last_name: Eggert - first_name: S full_name: Tax, S last_name: Tax citation: ama: 'Garnefeld I, Helm S, Eggert A, Tax S. Do Referral Reward Programs Enhance Customer Loyalty? – Results of a Propensity Score Matching Study. In: Proceedings of the 2010 AMA Summer Marketing Educators’ Conference. ; 2010.' apa: Garnefeld, I., Helm, S., Eggert, A., & Tax, S. (2010). Do Referral Reward Programs Enhance Customer Loyalty? – Results of a Propensity Score Matching Study. In Proceedings of the 2010 AMA Summer Marketing Educators’ Conference. bibtex: '@inproceedings{Garnefeld_Helm_Eggert_Tax_2010, title={Do Referral Reward Programs Enhance Customer Loyalty? – Results of a Propensity Score Matching Study}, booktitle={Proceedings of the 2010 AMA Summer Marketing Educators’ Conference}, author={Garnefeld, I and Helm, S and Eggert, A and Tax, S}, year={2010} }' chicago: Garnefeld, I, S Helm, A Eggert, and S Tax. “Do Referral Reward Programs Enhance Customer Loyalty? – Results of a Propensity Score Matching Study.” In Proceedings of the 2010 AMA Summer Marketing Educators’ Conference, 2010. ieee: I. Garnefeld, S. Helm, A. Eggert, and S. Tax, “Do Referral Reward Programs Enhance Customer Loyalty? – Results of a Propensity Score Matching Study,” in Proceedings of the 2010 AMA Summer Marketing Educators’ Conference, 2010. mla: Garnefeld, I., et al. “Do Referral Reward Programs Enhance Customer Loyalty? – Results of a Propensity Score Matching Study.” Proceedings of the 2010 AMA Summer Marketing Educators’ Conference, 2010. short: 'I. Garnefeld, S. Helm, A. Eggert, S. Tax, in: Proceedings of the 2010 AMA Summer Marketing Educators’ Conference, 2010.' date_created: 2019-02-20T13:31:55Z date_updated: 2022-01-06T07:03:46Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 2010 AMA Summer Marketing Educators' Conference status: public title: Do Referral Reward Programs Enhance Customer Loyalty? – Results of a Propensity Score Matching Study type: conference user_id: '57352' year: '2010' ... --- _id: '7846' author: - first_name: A full_name: Eggert, A last_name: Eggert - first_name: J full_name: Hogreve, J last_name: Hogreve - first_name: W full_name: Ulaga, W last_name: Ulaga - first_name: E full_name: Münkhoff, E last_name: Münkhoff citation: ama: 'Eggert A, Hogreve J, Ulaga W, Münkhoff E. Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis. In: Proceedings of the 2nd ISBM Workshop at Harvard Business School. ; 2010.' apa: 'Eggert, A., Hogreve, J., Ulaga, W., & Münkhoff, E. (2010). Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis. In Proceedings of the 2nd ISBM Workshop at Harvard Business School.' bibtex: '@inproceedings{Eggert_Hogreve_Ulaga_Münkhoff_2010, title={Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis}, booktitle={Proceedings of the 2nd ISBM Workshop at Harvard Business School}, author={Eggert, A and Hogreve, J and Ulaga, W and Münkhoff, E}, year={2010} }' chicago: 'Eggert, A, J Hogreve, W Ulaga, and E Münkhoff. “Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis.” In Proceedings of the 2nd ISBM Workshop at Harvard Business School, 2010.' ieee: 'A. Eggert, J. Hogreve, W. Ulaga, and E. Münkhoff, “Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis,” in Proceedings of the 2nd ISBM Workshop at Harvard Business School, 2010.' mla: 'Eggert, A., et al. “Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis.” Proceedings of the 2nd ISBM Workshop at Harvard Business School, 2010.' short: 'A. Eggert, J. Hogreve, W. Ulaga, E. Münkhoff, in: Proceedings of the 2nd ISBM Workshop at Harvard Business School, 2010.' date_created: 2019-02-20T14:16:41Z date_updated: 2022-01-06T07:03:47Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 2nd ISBM Workshop at Harvard Business School status: public title: 'Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis' type: conference user_id: '57352' year: '2010' ... --- _id: '7853' author: - first_name: B full_name: Frick, B last_name: Frick - first_name: A full_name: Eggert, A last_name: Eggert - first_name: J full_name: Hogreve, J last_name: Hogreve citation: ama: 'Frick B, Eggert A, Hogreve J. Corporate Reputation and Customers’ Value Perceptions: A Dynamic Analysis. In: Proceedings of the 39th EMAC Conference. ; 2010.' apa: 'Frick, B., Eggert, A., & Hogreve, J. (2010). Corporate Reputation and Customers’ Value Perceptions: A Dynamic Analysis. In Proceedings of the 39th EMAC Conference.' bibtex: '@inproceedings{Frick_Eggert_Hogreve_2010, title={Corporate Reputation and Customers’ Value Perceptions: A Dynamic Analysis}, booktitle={Proceedings of the 39th EMAC Conference}, author={Frick, B and Eggert, A and Hogreve, J}, year={2010} }' chicago: 'Frick, B, A Eggert, and J Hogreve. “Corporate Reputation and Customers’ Value Perceptions: A Dynamic Analysis.” In Proceedings of the 39th EMAC Conference, 2010.' ieee: 'B. Frick, A. Eggert, and J. Hogreve, “Corporate Reputation and Customers’ Value Perceptions: A Dynamic Analysis,” in Proceedings of the 39th EMAC Conference, 2010.' mla: 'Frick, B., et al. “Corporate Reputation and Customers’ Value Perceptions: A Dynamic Analysis.” Proceedings of the 39th EMAC Conference, 2010.' short: 'B. Frick, A. Eggert, J. Hogreve, in: Proceedings of the 39th EMAC Conference, 2010.' date_created: 2019-02-20T14:19:04Z date_updated: 2022-01-06T07:03:47Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 39th EMAC Conference status: public title: 'Corporate Reputation and Customers’ Value Perceptions: A Dynamic Analysis' type: conference user_id: '57352' year: '2010' ... --- _id: '7854' author: - first_name: A full_name: Eggert, A last_name: Eggert - first_name: J full_name: Hogreve, J last_name: Hogreve - first_name: W full_name: Ulaga, W last_name: Ulaga - first_name: E full_name: Münkhoff, E last_name: Münkhoff citation: ama: 'Eggert A, Hogreve J, Ulaga W, Münkhoff E. Industrial Services, Product Innovations, and Firm Profitability – A Longitudinal Analysis. In: Proceedings of the Frontiers Pre-Conference on Service and Solution Innovation. ; 2010.' apa: Eggert, A., Hogreve, J., Ulaga, W., & Münkhoff, E. (2010). Industrial Services, Product Innovations, and Firm Profitability – A Longitudinal Analysis. In Proceedings of the Frontiers Pre-Conference on Service and Solution Innovation. bibtex: '@inproceedings{Eggert_Hogreve_Ulaga_Münkhoff_2010, title={Industrial Services, Product Innovations, and Firm Profitability – A Longitudinal Analysis}, booktitle={Proceedings of the Frontiers Pre-Conference on Service and Solution Innovation}, author={Eggert, A and Hogreve, J and Ulaga, W and Münkhoff, E}, year={2010} }' chicago: Eggert, A, J Hogreve, W Ulaga, and E Münkhoff. “Industrial Services, Product Innovations, and Firm Profitability – A Longitudinal Analysis.” In Proceedings of the Frontiers Pre-Conference on Service and Solution Innovation, 2010. ieee: A. Eggert, J. Hogreve, W. Ulaga, and E. Münkhoff, “Industrial Services, Product Innovations, and Firm Profitability – A Longitudinal Analysis,” in Proceedings of the Frontiers Pre-Conference on Service and Solution Innovation, 2010. mla: Eggert, A., et al. “Industrial Services, Product Innovations, and Firm Profitability – A Longitudinal Analysis.” Proceedings of the Frontiers Pre-Conference on Service and Solution Innovation, 2010. short: 'A. Eggert, J. Hogreve, W. Ulaga, E. Münkhoff, in: Proceedings of the Frontiers Pre-Conference on Service and Solution Innovation, 2010.' date_created: 2019-02-20T14:23:17Z date_updated: 2022-01-06T07:03:47Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the Frontiers Pre-Conference on Service and Solution Innovation status: public title: Industrial Services, Product Innovations, and Firm Profitability – A Longitudinal Analysis type: conference user_id: '57352' year: '2010' ... --- _id: '7855' author: - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: E full_name: Münkhoff, E last_name: Münkhoff - first_name: J full_name: Hogreve, J last_name: Hogreve - first_name: A full_name: Eggert, A last_name: Eggert citation: ama: 'Garnefeld I, Münkhoff E, Hogreve J, Eggert A. Exploring the Effects of Referral Reward Programs on Satisfied and Dissatisfied Customers. In: Proceedings of the 2010 AMA Winter Marketing Educators’ Conference. ; 2010.' apa: Garnefeld, I., Münkhoff, E., Hogreve, J., & Eggert, A. (2010). Exploring the Effects of Referral Reward Programs on Satisfied and Dissatisfied Customers. In Proceedings of the 2010 AMA Winter Marketing Educators’ Conference. bibtex: '@inproceedings{Garnefeld_Münkhoff_Hogreve_Eggert_2010, title={Exploring the Effects of Referral Reward Programs on Satisfied and Dissatisfied Customers}, booktitle={Proceedings of the 2010 AMA Winter Marketing Educators’ Conference}, author={Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A}, year={2010} }' chicago: Garnefeld, I, E Münkhoff, J Hogreve, and A Eggert. “Exploring the Effects of Referral Reward Programs on Satisfied and Dissatisfied Customers.” In Proceedings of the 2010 AMA Winter Marketing Educators’ Conference, 2010. ieee: I. Garnefeld, E. Münkhoff, J. Hogreve, and A. Eggert, “Exploring the Effects of Referral Reward Programs on Satisfied and Dissatisfied Customers,” in Proceedings of the 2010 AMA Winter Marketing Educators’ Conference, 2010. mla: Garnefeld, I., et al. “Exploring the Effects of Referral Reward Programs on Satisfied and Dissatisfied Customers.” Proceedings of the 2010 AMA Winter Marketing Educators’ Conference, 2010. short: 'I. Garnefeld, E. Münkhoff, J. Hogreve, A. Eggert, in: Proceedings of the 2010 AMA Winter Marketing Educators’ Conference, 2010.' date_created: 2019-02-20T14:29:38Z date_updated: 2022-01-06T07:03:47Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 2010 AMA Winter Marketing Educators' Conference status: public title: Exploring the Effects of Referral Reward Programs on Satisfied and Dissatisfied Customers type: conference user_id: '57352' year: '2010' ... --- _id: '5720' citation: ama: 'Ackermann S, Wünderlich N, Wangenheim F v., eds. Geschäftsmodelle in virtuellen Spielwelten. München: Books on Demand; 2010.' apa: 'Ackermann, S., Wünderlich, N., & Wangenheim, F. v. (Eds.). (2010). Geschäftsmodelle in virtuellen Spielwelten. München: Books on Demand.' bibtex: '@book{Ackermann_Wünderlich_Wangenheim_2010, place={München}, title={Geschäftsmodelle in virtuellen Spielwelten}, publisher={Books on Demand}, year={2010} }' chicago: 'Ackermann, Sebastian, Nancy Wünderlich, and Florian v. Wangenheim, eds. Geschäftsmodelle in virtuellen Spielwelten. München: Books on Demand, 2010.' ieee: 'S. Ackermann, N. Wünderlich, and F. v. Wangenheim, Eds., Geschäftsmodelle in virtuellen Spielwelten. München: Books on Demand, 2010.' mla: Ackermann, Sebastian, et al., editors. Geschäftsmodelle in virtuellen Spielwelten. Books on Demand, 2010. short: S. Ackermann, N. Wünderlich, F. v. Wangenheim, eds., Geschäftsmodelle in virtuellen Spielwelten, Books on Demand, München, 2010. date_created: 2018-11-16T09:52:05Z date_updated: 2022-01-06T07:02:37Z department: - _id: '181' editor: - first_name: Sebastian full_name: Ackermann, Sebastian last_name: Ackermann - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: Florian v. full_name: Wangenheim, Florian v. last_name: Wangenheim extern: '1' language: - iso: ger place: München publication_identifier: isbn: - '9783842301511' publication_status: published publisher: Books on Demand status: public title: Geschäftsmodelle in virtuellen Spielwelten type: book_editor user_id: '37741' year: '2010' ... --- _id: '6109' author: - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Kabst R. Editorial: Aufschwung Mitgestalten. Vol 2.; 2010.' apa: 'Kabst, R. (2010). Editorial: Aufschwung mitgestalten (Vol. 2).' bibtex: '@book{Kabst_2010, series={Personal}, title={Editorial: Aufschwung mitgestalten}, volume={2}, author={Kabst, Rüdiger}, year={2010}, collection={Personal} }' chicago: 'Kabst, Rüdiger. Editorial: Aufschwung Mitgestalten. Vol. 2. Personal, 2010.' ieee: 'R. Kabst, Editorial: Aufschwung mitgestalten, vol. 2. 2010.' mla: 'Kabst, Rüdiger. Editorial: Aufschwung Mitgestalten. Vol. 2, 2010.' short: 'R. Kabst, Editorial: Aufschwung Mitgestalten, 2010.' date_created: 2018-12-11T08:49:16Z date_updated: 2022-01-06T07:02:53Z department: - _id: '274' intvolume: ' 2' language: - iso: eng page: '1' series_title: Personal status: public title: 'Editorial: Aufschwung mitgestalten' type: misc user_id: '46632' volume: 2 year: '2010' ... --- _id: '6110' author: - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst - first_name: P M full_name: Kötter, P M last_name: Kötter - first_name: M full_name: Meifert, M last_name: Meifert - first_name: M C full_name: Wehner, M C last_name: Wehner citation: ama: Kabst R, Kötter PM, Meifert M, Wehner MC. HR Business Partner Gesucht. Vol 3.; 2010:6-9. apa: Kabst, R., Kötter, P. M., Meifert, M., & Wehner, M. C. (2010). HR Business Partner gesucht (Vol. 3, pp. 6–9). bibtex: '@book{Kabst_Kötter_Meifert_Wehner_2010, series={Personal}, title={HR Business Partner gesucht}, volume={3}, author={Kabst, Rüdiger and Kötter, P M and Meifert, M and Wehner, M C}, year={2010}, pages={6–9}, collection={Personal} }' chicago: Kabst, Rüdiger, P M Kötter, M Meifert, and M C Wehner. HR Business Partner Gesucht. Vol. 3. Personal, 2010. ieee: R. Kabst, P. M. Kötter, M. Meifert, and M. C. Wehner, HR Business Partner gesucht, vol. 3. 2010, pp. 6–9. mla: Kabst, Rüdiger, et al. HR Business Partner Gesucht. Vol. 3, 2010, pp. 6–9. short: R. Kabst, P.M. Kötter, M. Meifert, M.C. Wehner, HR Business Partner Gesucht, 2010. date_created: 2018-12-11T08:51:40Z date_updated: 2022-01-06T07:02:53Z department: - _id: '274' intvolume: ' 3' language: - iso: eng page: 6-9 series_title: Personal status: public title: HR Business Partner gesucht type: misc user_id: '46632' volume: 3 year: '2010' ...