---
_id: '7808'
author:
- first_name: I
full_name: Garnefeld, I
last_name: Garnefeld
- first_name: D
full_name: Woisetschläger, D
last_name: Woisetschläger
- first_name: A
full_name: Eggert, A
last_name: Eggert
citation:
ama: 'Garnefeld I, Woisetschläger D, Eggert A. Does Customer Acquisition Jeopardize
Customer Retention? - An Experimental Investigation in an Electronic Retailing
Setting. In: Proceedings of the 18th International Colloquium in Relationship
Marketing. ; 2010.'
apa: Garnefeld, I., Woisetschläger, D., & Eggert, A. (2010). Does Customer Acquisition
Jeopardize Customer Retention? - An Experimental Investigation in an Electronic
Retailing Setting. In Proceedings of the 18th International Colloquium in Relationship
Marketing.
bibtex: '@inproceedings{Garnefeld_Woisetschläger_Eggert_2010, title={Does Customer
Acquisition Jeopardize Customer Retention? - An Experimental Investigation in
an Electronic Retailing Setting}, booktitle={Proceedings of the 18th International
Colloquium in Relationship Marketing}, author={Garnefeld, I and Woisetschläger,
D and Eggert, A}, year={2010} }'
chicago: Garnefeld, I, D Woisetschläger, and A Eggert. “Does Customer Acquisition
Jeopardize Customer Retention? - An Experimental Investigation in an Electronic
Retailing Setting.” In Proceedings of the 18th International Colloquium in
Relationship Marketing, 2010.
ieee: I. Garnefeld, D. Woisetschläger, and A. Eggert, “Does Customer Acquisition
Jeopardize Customer Retention? - An Experimental Investigation in an Electronic
Retailing Setting,” in Proceedings of the 18th International Colloquium in
Relationship Marketing, 2010.
mla: Garnefeld, I., et al. “Does Customer Acquisition Jeopardize Customer Retention?
- An Experimental Investigation in an Electronic Retailing Setting.” Proceedings
of the 18th International Colloquium in Relationship Marketing, 2010.
short: 'I. Garnefeld, D. Woisetschläger, A. Eggert, in: Proceedings of the 18th
International Colloquium in Relationship Marketing, 2010.'
date_created: 2019-02-20T13:25:32Z
date_updated: 2022-01-06T07:03:46Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 18th International Colloquium in Relationship Marketing
status: public
title: Does Customer Acquisition Jeopardize Customer Retention? - An Experimental
Investigation in an Electronic Retailing Setting
type: conference
user_id: '57352'
year: '2010'
...
---
_id: '7809'
author:
- first_name: E
full_name: Münkhoff, E
last_name: Münkhoff
- first_name: I
full_name: Garnefeld, I
last_name: Garnefeld
- first_name: J
full_name: Hogreve, J
last_name: Hogreve
- first_name: A
full_name: Eggert, A
last_name: Eggert
citation:
ama: 'Münkhoff E, Garnefeld I, Hogreve J, Eggert A. Referral Reward Programs: A
Means for Service Recovery? In: Proceedings of the 18th International Colloquium
in Relationship Marketing. ; 2010.'
apa: 'Münkhoff, E., Garnefeld, I., Hogreve, J., & Eggert, A. (2010). Referral
Reward Programs: A Means for Service Recovery? In Proceedings of the 18th International
Colloquium in Relationship Marketing.'
bibtex: '@inproceedings{Münkhoff_Garnefeld_Hogreve_Eggert_2010, title={Referral
Reward Programs: A Means for Service Recovery?}, booktitle={Proceedings of the
18th International Colloquium in Relationship Marketing}, author={Münkhoff, E
and Garnefeld, I and Hogreve, J and Eggert, A}, year={2010} }'
chicago: 'Münkhoff, E, I Garnefeld, J Hogreve, and A Eggert. “Referral Reward Programs:
A Means for Service Recovery?” In Proceedings of the 18th International Colloquium
in Relationship Marketing, 2010.'
ieee: 'E. Münkhoff, I. Garnefeld, J. Hogreve, and A. Eggert, “Referral Reward Programs:
A Means for Service Recovery?,” in Proceedings of the 18th International Colloquium
in Relationship Marketing, 2010.'
mla: 'Münkhoff, E., et al. “Referral Reward Programs: A Means for Service Recovery?”
Proceedings of the 18th International Colloquium in Relationship Marketing,
2010.'
short: 'E. Münkhoff, I. Garnefeld, J. Hogreve, A. Eggert, in: Proceedings of the
18th International Colloquium in Relationship Marketing, 2010.'
date_created: 2019-02-20T13:30:13Z
date_updated: 2022-01-06T07:03:46Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 18th International Colloquium in Relationship Marketing
status: public
title: 'Referral Reward Programs: A Means for Service Recovery?'
type: conference
user_id: '57352'
year: '2010'
...
---
_id: '7810'
author:
- first_name: I
full_name: Garnefeld, I
last_name: Garnefeld
- first_name: S
full_name: Helm, S
last_name: Helm
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: S
full_name: Tax, S
last_name: Tax
citation:
ama: 'Garnefeld I, Helm S, Eggert A, Tax S. Do Referral Reward Programs Enhance
Customer Loyalty? – Results of a Propensity Score Matching Study. In: Proceedings
of the 2010 AMA Summer Marketing Educators’ Conference. ; 2010.'
apa: Garnefeld, I., Helm, S., Eggert, A., & Tax, S. (2010). Do Referral Reward
Programs Enhance Customer Loyalty? – Results of a Propensity Score Matching Study.
In Proceedings of the 2010 AMA Summer Marketing Educators’ Conference.
bibtex: '@inproceedings{Garnefeld_Helm_Eggert_Tax_2010, title={Do Referral Reward
Programs Enhance Customer Loyalty? – Results of a Propensity Score Matching Study},
booktitle={Proceedings of the 2010 AMA Summer Marketing Educators’ Conference},
author={Garnefeld, I and Helm, S and Eggert, A and Tax, S}, year={2010} }'
chicago: Garnefeld, I, S Helm, A Eggert, and S Tax. “Do Referral Reward Programs
Enhance Customer Loyalty? – Results of a Propensity Score Matching Study.” In
Proceedings of the 2010 AMA Summer Marketing Educators’ Conference, 2010.
ieee: I. Garnefeld, S. Helm, A. Eggert, and S. Tax, “Do Referral Reward Programs
Enhance Customer Loyalty? – Results of a Propensity Score Matching Study,” in
Proceedings of the 2010 AMA Summer Marketing Educators’ Conference, 2010.
mla: Garnefeld, I., et al. “Do Referral Reward Programs Enhance Customer Loyalty?
– Results of a Propensity Score Matching Study.” Proceedings of the 2010 AMA
Summer Marketing Educators’ Conference, 2010.
short: 'I. Garnefeld, S. Helm, A. Eggert, S. Tax, in: Proceedings of the 2010 AMA
Summer Marketing Educators’ Conference, 2010.'
date_created: 2019-02-20T13:31:55Z
date_updated: 2022-01-06T07:03:46Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 2010 AMA Summer Marketing Educators' Conference
status: public
title: Do Referral Reward Programs Enhance Customer Loyalty? – Results of a Propensity
Score Matching Study
type: conference
user_id: '57352'
year: '2010'
...
---
_id: '7846'
author:
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: J
full_name: Hogreve, J
last_name: Hogreve
- first_name: W
full_name: Ulaga, W
last_name: Ulaga
- first_name: E
full_name: Münkhoff, E
last_name: Münkhoff
citation:
ama: 'Eggert A, Hogreve J, Ulaga W, Münkhoff E. Disentangling the Revenue and Cost
Implications of the Service Transition: A Latent Growth Analysis. In: Proceedings
of the 2nd ISBM Workshop at Harvard Business School. ; 2010.'
apa: 'Eggert, A., Hogreve, J., Ulaga, W., & Münkhoff, E. (2010). Disentangling
the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis.
In Proceedings of the 2nd ISBM Workshop at Harvard Business School.'
bibtex: '@inproceedings{Eggert_Hogreve_Ulaga_Münkhoff_2010, title={Disentangling
the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis},
booktitle={Proceedings of the 2nd ISBM Workshop at Harvard Business School}, author={Eggert,
A and Hogreve, J and Ulaga, W and Münkhoff, E}, year={2010} }'
chicago: 'Eggert, A, J Hogreve, W Ulaga, and E Münkhoff. “Disentangling the Revenue
and Cost Implications of the Service Transition: A Latent Growth Analysis.” In
Proceedings of the 2nd ISBM Workshop at Harvard Business School, 2010.'
ieee: 'A. Eggert, J. Hogreve, W. Ulaga, and E. Münkhoff, “Disentangling the Revenue
and Cost Implications of the Service Transition: A Latent Growth Analysis,” in
Proceedings of the 2nd ISBM Workshop at Harvard Business School, 2010.'
mla: 'Eggert, A., et al. “Disentangling the Revenue and Cost Implications of the
Service Transition: A Latent Growth Analysis.” Proceedings of the 2nd ISBM
Workshop at Harvard Business School, 2010.'
short: 'A. Eggert, J. Hogreve, W. Ulaga, E. Münkhoff, in: Proceedings of the 2nd
ISBM Workshop at Harvard Business School, 2010.'
date_created: 2019-02-20T14:16:41Z
date_updated: 2022-01-06T07:03:47Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 2nd ISBM Workshop at Harvard Business School
status: public
title: 'Disentangling the Revenue and Cost Implications of the Service Transition:
A Latent Growth Analysis'
type: conference
user_id: '57352'
year: '2010'
...
---
_id: '7853'
author:
- first_name: B
full_name: Frick, B
last_name: Frick
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: J
full_name: Hogreve, J
last_name: Hogreve
citation:
ama: 'Frick B, Eggert A, Hogreve J. Corporate Reputation and Customers’ Value Perceptions:
A Dynamic Analysis. In: Proceedings of the 39th EMAC Conference. ; 2010.'
apa: 'Frick, B., Eggert, A., & Hogreve, J. (2010). Corporate Reputation and
Customers’ Value Perceptions: A Dynamic Analysis. In Proceedings of the 39th
EMAC Conference.'
bibtex: '@inproceedings{Frick_Eggert_Hogreve_2010, title={Corporate Reputation and
Customers’ Value Perceptions: A Dynamic Analysis}, booktitle={Proceedings of the
39th EMAC Conference}, author={Frick, B and Eggert, A and Hogreve, J}, year={2010}
}'
chicago: 'Frick, B, A Eggert, and J Hogreve. “Corporate Reputation and Customers’
Value Perceptions: A Dynamic Analysis.” In Proceedings of the 39th EMAC Conference,
2010.'
ieee: 'B. Frick, A. Eggert, and J. Hogreve, “Corporate Reputation and Customers’
Value Perceptions: A Dynamic Analysis,” in Proceedings of the 39th EMAC Conference,
2010.'
mla: 'Frick, B., et al. “Corporate Reputation and Customers’ Value Perceptions:
A Dynamic Analysis.” Proceedings of the 39th EMAC Conference, 2010.'
short: 'B. Frick, A. Eggert, J. Hogreve, in: Proceedings of the 39th EMAC Conference,
2010.'
date_created: 2019-02-20T14:19:04Z
date_updated: 2022-01-06T07:03:47Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 39th EMAC Conference
status: public
title: 'Corporate Reputation and Customers’ Value Perceptions: A Dynamic Analysis'
type: conference
user_id: '57352'
year: '2010'
...
---
_id: '7854'
author:
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: J
full_name: Hogreve, J
last_name: Hogreve
- first_name: W
full_name: Ulaga, W
last_name: Ulaga
- first_name: E
full_name: Münkhoff, E
last_name: Münkhoff
citation:
ama: 'Eggert A, Hogreve J, Ulaga W, Münkhoff E. Industrial Services, Product Innovations,
and Firm Profitability – A Longitudinal Analysis. In: Proceedings of the Frontiers
Pre-Conference on Service and Solution Innovation. ; 2010.'
apa: Eggert, A., Hogreve, J., Ulaga, W., & Münkhoff, E. (2010). Industrial Services,
Product Innovations, and Firm Profitability – A Longitudinal Analysis. In Proceedings
of the Frontiers Pre-Conference on Service and Solution Innovation.
bibtex: '@inproceedings{Eggert_Hogreve_Ulaga_Münkhoff_2010, title={Industrial Services,
Product Innovations, and Firm Profitability – A Longitudinal Analysis}, booktitle={Proceedings
of the Frontiers Pre-Conference on Service and Solution Innovation}, author={Eggert,
A and Hogreve, J and Ulaga, W and Münkhoff, E}, year={2010} }'
chicago: Eggert, A, J Hogreve, W Ulaga, and E Münkhoff. “Industrial Services, Product
Innovations, and Firm Profitability – A Longitudinal Analysis.” In Proceedings
of the Frontiers Pre-Conference on Service and Solution Innovation, 2010.
ieee: A. Eggert, J. Hogreve, W. Ulaga, and E. Münkhoff, “Industrial Services, Product
Innovations, and Firm Profitability – A Longitudinal Analysis,” in Proceedings
of the Frontiers Pre-Conference on Service and Solution Innovation, 2010.
mla: Eggert, A., et al. “Industrial Services, Product Innovations, and Firm Profitability
– A Longitudinal Analysis.” Proceedings of the Frontiers Pre-Conference on
Service and Solution Innovation, 2010.
short: 'A. Eggert, J. Hogreve, W. Ulaga, E. Münkhoff, in: Proceedings of the Frontiers
Pre-Conference on Service and Solution Innovation, 2010.'
date_created: 2019-02-20T14:23:17Z
date_updated: 2022-01-06T07:03:47Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the Frontiers Pre-Conference on Service and Solution Innovation
status: public
title: Industrial Services, Product Innovations, and Firm Profitability – A Longitudinal
Analysis
type: conference
user_id: '57352'
year: '2010'
...
---
_id: '7855'
author:
- first_name: I
full_name: Garnefeld, I
last_name: Garnefeld
- first_name: E
full_name: Münkhoff, E
last_name: Münkhoff
- first_name: J
full_name: Hogreve, J
last_name: Hogreve
- first_name: A
full_name: Eggert, A
last_name: Eggert
citation:
ama: 'Garnefeld I, Münkhoff E, Hogreve J, Eggert A. Exploring the Effects of Referral
Reward Programs on Satisfied and Dissatisfied Customers. In: Proceedings of
the 2010 AMA Winter Marketing Educators’ Conference. ; 2010.'
apa: Garnefeld, I., Münkhoff, E., Hogreve, J., & Eggert, A. (2010). Exploring
the Effects of Referral Reward Programs on Satisfied and Dissatisfied Customers.
In Proceedings of the 2010 AMA Winter Marketing Educators’ Conference.
bibtex: '@inproceedings{Garnefeld_Münkhoff_Hogreve_Eggert_2010, title={Exploring
the Effects of Referral Reward Programs on Satisfied and Dissatisfied Customers},
booktitle={Proceedings of the 2010 AMA Winter Marketing Educators’ Conference},
author={Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A}, year={2010}
}'
chicago: Garnefeld, I, E Münkhoff, J Hogreve, and A Eggert. “Exploring the Effects
of Referral Reward Programs on Satisfied and Dissatisfied Customers.” In Proceedings
of the 2010 AMA Winter Marketing Educators’ Conference, 2010.
ieee: I. Garnefeld, E. Münkhoff, J. Hogreve, and A. Eggert, “Exploring the Effects
of Referral Reward Programs on Satisfied and Dissatisfied Customers,” in Proceedings
of the 2010 AMA Winter Marketing Educators’ Conference, 2010.
mla: Garnefeld, I., et al. “Exploring the Effects of Referral Reward Programs on
Satisfied and Dissatisfied Customers.” Proceedings of the 2010 AMA Winter Marketing
Educators’ Conference, 2010.
short: 'I. Garnefeld, E. Münkhoff, J. Hogreve, A. Eggert, in: Proceedings of the
2010 AMA Winter Marketing Educators’ Conference, 2010.'
date_created: 2019-02-20T14:29:38Z
date_updated: 2022-01-06T07:03:47Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 2010 AMA Winter Marketing Educators' Conference
status: public
title: Exploring the Effects of Referral Reward Programs on Satisfied and Dissatisfied
Customers
type: conference
user_id: '57352'
year: '2010'
...
---
_id: '5720'
citation:
ama: 'Ackermann S, Wünderlich N, Wangenheim F v., eds. Geschäftsmodelle in virtuellen
Spielwelten. München: Books on Demand; 2010.'
apa: 'Ackermann, S., Wünderlich, N., & Wangenheim, F. v. (Eds.). (2010). Geschäftsmodelle
in virtuellen Spielwelten. München: Books on Demand.'
bibtex: '@book{Ackermann_Wünderlich_Wangenheim_2010, place={München}, title={Geschäftsmodelle
in virtuellen Spielwelten}, publisher={Books on Demand}, year={2010} }'
chicago: 'Ackermann, Sebastian, Nancy Wünderlich, and Florian v. Wangenheim, eds.
Geschäftsmodelle in virtuellen Spielwelten. München: Books on Demand, 2010.'
ieee: 'S. Ackermann, N. Wünderlich, and F. v. Wangenheim, Eds., Geschäftsmodelle
in virtuellen Spielwelten. München: Books on Demand, 2010.'
mla: Ackermann, Sebastian, et al., editors. Geschäftsmodelle in virtuellen Spielwelten.
Books on Demand, 2010.
short: S. Ackermann, N. Wünderlich, F. v. Wangenheim, eds., Geschäftsmodelle in
virtuellen Spielwelten, Books on Demand, München, 2010.
date_created: 2018-11-16T09:52:05Z
date_updated: 2022-01-06T07:02:37Z
department:
- _id: '181'
editor:
- first_name: Sebastian
full_name: Ackermann, Sebastian
last_name: Ackermann
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Florian v.
full_name: Wangenheim, Florian v.
last_name: Wangenheim
extern: '1'
language:
- iso: ger
place: München
publication_identifier:
isbn:
- '9783842301511'
publication_status: published
publisher: Books on Demand
status: public
title: Geschäftsmodelle in virtuellen Spielwelten
type: book_editor
user_id: '37741'
year: '2010'
...
---
_id: '6109'
author:
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
citation:
ama: 'Kabst R. Editorial: Aufschwung Mitgestalten. Vol 2.; 2010.'
apa: 'Kabst, R. (2010). Editorial: Aufschwung mitgestalten (Vol. 2).'
bibtex: '@book{Kabst_2010, series={Personal}, title={Editorial: Aufschwung mitgestalten},
volume={2}, author={Kabst, Rüdiger}, year={2010}, collection={Personal} }'
chicago: 'Kabst, Rüdiger. Editorial: Aufschwung Mitgestalten. Vol. 2. Personal,
2010.'
ieee: 'R. Kabst, Editorial: Aufschwung mitgestalten, vol. 2. 2010.'
mla: 'Kabst, Rüdiger. Editorial: Aufschwung Mitgestalten. Vol. 2, 2010.'
short: 'R. Kabst, Editorial: Aufschwung Mitgestalten, 2010.'
date_created: 2018-12-11T08:49:16Z
date_updated: 2022-01-06T07:02:53Z
department:
- _id: '274'
intvolume: ' 2'
language:
- iso: eng
page: '1'
series_title: Personal
status: public
title: 'Editorial: Aufschwung mitgestalten'
type: misc
user_id: '46632'
volume: 2
year: '2010'
...
---
_id: '6110'
author:
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
- first_name: P M
full_name: Kötter, P M
last_name: Kötter
- first_name: M
full_name: Meifert, M
last_name: Meifert
- first_name: M C
full_name: Wehner, M C
last_name: Wehner
citation:
ama: Kabst R, Kötter PM, Meifert M, Wehner MC. HR Business Partner Gesucht.
Vol 3.; 2010:6-9.
apa: Kabst, R., Kötter, P. M., Meifert, M., & Wehner, M. C. (2010). HR Business
Partner gesucht (Vol. 3, pp. 6–9).
bibtex: '@book{Kabst_Kötter_Meifert_Wehner_2010, series={Personal}, title={HR Business
Partner gesucht}, volume={3}, author={Kabst, Rüdiger and Kötter, P M and Meifert,
M and Wehner, M C}, year={2010}, pages={6–9}, collection={Personal} }'
chicago: Kabst, Rüdiger, P M Kötter, M Meifert, and M C Wehner. HR Business Partner
Gesucht. Vol. 3. Personal, 2010.
ieee: R. Kabst, P. M. Kötter, M. Meifert, and M. C. Wehner, HR Business Partner
gesucht, vol. 3. 2010, pp. 6–9.
mla: Kabst, Rüdiger, et al. HR Business Partner Gesucht. Vol. 3, 2010, pp.
6–9.
short: R. Kabst, P.M. Kötter, M. Meifert, M.C. Wehner, HR Business Partner Gesucht,
2010.
date_created: 2018-12-11T08:51:40Z
date_updated: 2022-01-06T07:02:53Z
department:
- _id: '274'
intvolume: ' 3'
language:
- iso: eng
page: 6-9
series_title: Personal
status: public
title: HR Business Partner gesucht
type: misc
user_id: '46632'
volume: 3
year: '2010'
...