--- _id: '1139' abstract: - lang: eng text: We investigate the degree of price competition among telecommunication firms. Underlying a Bertrand model of price competition, we empirically model pricing behaviour in an oligopoly. We analyse panel data of individual pricing information of mobile phone contracts offered between 2011 and 2017. We provide empirical evidence that price differences as well as reputational effects serve as a signal to buyers and significantly affect market demand. Additionally, we find that brands lead to an increase in demand and thus are able to generate spillover effects even after price increase. author: - first_name: Daniel full_name: Kaimann, Daniel id: '18949' last_name: Kaimann - first_name: Britta full_name: Hoyer, Britta id: '42447' last_name: Hoyer citation: ama: 'Kaimann D, Hoyer B. Price competition and the Bertrand model: The paradox of the German mobile discount market. Applied Economics Letters. 2019;26(1):54-57. doi:10.1080/13504851.2018.1436141' apa: 'Kaimann, D., & Hoyer, B. (2019). Price competition and the Bertrand model: The paradox of the German mobile discount market. Applied Economics Letters, 26(1), 54–57. https://doi.org/10.1080/13504851.2018.1436141' bibtex: '@article{Kaimann_Hoyer_2019, title={Price competition and the Bertrand model: The paradox of the German mobile discount market}, volume={26}, DOI={10.1080/13504851.2018.1436141}, number={1}, journal={Applied Economics Letters}, publisher={Taylor and Francis Online}, author={Kaimann, Daniel and Hoyer, Britta}, year={2019}, pages={54–57} }' chicago: 'Kaimann, Daniel, and Britta Hoyer. “Price Competition and the Bertrand Model: The Paradox of the German Mobile Discount Market.” Applied Economics Letters 26, no. 1 (2019): 54–57. https://doi.org/10.1080/13504851.2018.1436141.' ieee: 'D. Kaimann and B. Hoyer, “Price competition and the Bertrand model: The paradox of the German mobile discount market,” Applied Economics Letters, vol. 26, no. 1, pp. 54–57, 2019.' mla: 'Kaimann, Daniel, and Britta Hoyer. “Price Competition and the Bertrand Model: The Paradox of the German Mobile Discount Market.” Applied Economics Letters, vol. 26, no. 1, Taylor and Francis Online, 2019, pp. 54–57, doi:10.1080/13504851.2018.1436141.' short: D. Kaimann, B. Hoyer, Applied Economics Letters 26 (2019) 54–57. date_created: 2018-01-31T08:34:35Z date_updated: 2022-01-06T06:51:00Z ddc: - '000' department: - _id: '280' - _id: '183' - _id: '475' doi: 10.1080/13504851.2018.1436141 file: - access_level: closed content_type: application/pdf creator: ups date_created: 2018-11-02T15:35:29Z date_updated: 2018-11-02T15:35:29Z file_id: '5307' file_name: KaimannHoyer.pdf file_size: 625230 relation: main_file success: 1 file_date_updated: 2018-11-02T15:35:29Z has_accepted_license: '1' intvolume: ' 26' issue: '1' language: - iso: eng main_file_link: - url: http://www.tandfonline.com/doi/full/10.1080/13504851.2018.1436141 page: 54-57 project: - _id: '2' name: SFB 901 - Project Area A - _id: '7' name: SFB 901 - Subproject A3 - _id: '8' name: SFB 901 - Subproject A4 - _id: '1' name: SFB 901 publication: Applied Economics Letters publication_status: epub_ahead publisher: Taylor and Francis Online status: public title: 'Price competition and the Bertrand model: The paradox of the German mobile discount market' type: journal_article user_id: '18949' volume: 26 year: '2019' ... --- _id: '80' abstract: - lang: eng text: "Models on network formation have often been extended to include the potential of network disruption in recent years. Whereas the theoretical research on network formation under the threat of disruption has thus gained prominence, hardly any experimental research exists so far. In this paper, we therefore experimentally study the emergence of networks including the aspect of a known external threat by relating theoretical predictions by Dzuibiński and Goyal (2013) to actual observed behaviour. We deal with the question if subjects in the role of a strategic Designer are able to form safe networks for least costs while facing a strategic Adversary who is going to attack their networks. Varying the costs for protecting nodes, we designed and tested two treatments with different predictions for the equilibrium network and investigated whether one of the least cost equilibrium networks was more likely to be reached. Furthermore, the influence of the subjects’ farsightedness on their decision-making process was elicited and analysed.\r\n\r\nWe find that while subjects are able to build safe networks in both treatments, equilibrium networks are only built in one of the two treatments. In the other treatment, predominantly safe networks are built but they are not for least costs. Additionally, we find that farsightedness –as measured in our experiment– has no influence on whether subjects are able to build safe or least cost equilibrium networks. Two robustness settings with a reduced external threat or more liberties to modify the initial networks qualitatively confirm our results. Overall, in this experiment observed behaviour is only partially in line with the theoretical predictions by Dzuibiński and Goyal (2013)." article_type: original author: - first_name: Angelika Elfriede full_name: Endres, Angelika Elfriede id: '48794' last_name: Endres - first_name: Sonja full_name: Recker, Sonja last_name: Recker - first_name: Behnud full_name: Mir Djawadi, Behnud id: '26032' last_name: Mir Djawadi orcid: 0000-0002-6271-5912 - first_name: Britta full_name: Hoyer, Britta id: '42447' last_name: Hoyer citation: ama: 'Endres AE, Recker S, Mir Djawadi B, Hoyer B. Network Formation and Disruption - An Experiment: Are equilibrium networks too complex? Journal of Economic Behavior and Organization . 2019;157:708-734. doi:10.1016/j.jebo.2018.11.004' apa: 'Endres, A. E., Recker, S., Mir Djawadi, B., & Hoyer, B. (2019). Network Formation and Disruption - An Experiment: Are equilibrium networks too complex? Journal of Economic Behavior and Organization , 157, 708–734. https://doi.org/10.1016/j.jebo.2018.11.004' bibtex: '@article{Endres_Recker_Mir Djawadi_Hoyer_2019, title={Network Formation and Disruption - An Experiment: Are equilibrium networks too complex?}, volume={157}, DOI={10.1016/j.jebo.2018.11.004}, journal={Journal of Economic Behavior and Organization }, author={Endres, Angelika Elfriede and Recker, Sonja and Mir Djawadi, Behnud and Hoyer, Britta}, year={2019}, pages={708–734} }' chicago: 'Endres, Angelika Elfriede, Sonja Recker, Behnud Mir Djawadi, and Britta Hoyer. “Network Formation and Disruption - An Experiment: Are Equilibrium Networks Too Complex?” Journal of Economic Behavior and Organization 157 (2019): 708–34. https://doi.org/10.1016/j.jebo.2018.11.004.' ieee: 'A. E. Endres, S. Recker, B. Mir Djawadi, and B. Hoyer, “Network Formation and Disruption - An Experiment: Are equilibrium networks too complex?,” Journal of Economic Behavior and Organization , vol. 157, pp. 708–734, 2019.' mla: 'Endres, Angelika Elfriede, et al. “Network Formation and Disruption - An Experiment: Are Equilibrium Networks Too Complex?” Journal of Economic Behavior and Organization , vol. 157, 2019, pp. 708–34, doi:10.1016/j.jebo.2018.11.004.' short: A.E. Endres, S. Recker, B. Mir Djawadi, B. Hoyer, Journal of Economic Behavior and Organization 157 (2019) 708–734. date_created: 2017-10-17T12:41:07Z date_updated: 2022-01-06T07:03:49Z ddc: - '330' department: - _id: '280' - _id: '179' - _id: '204' - _id: '475' doi: 10.1016/j.jebo.2018.11.004 file: - access_level: closed content_type: application/pdf creator: bhoyer date_created: 2018-11-19T07:39:42Z date_updated: 2018-11-19T07:39:42Z file_id: '5723' file_name: Publication Jebo.pdf file_size: 1569991 relation: main_file file_date_updated: 2018-11-19T07:39:42Z has_accepted_license: '1' intvolume: ' 157' language: - iso: eng page: 708-734 project: - _id: '1' name: SFB 901 - _id: '7' name: SFB 901 - Subprojekt A3 - _id: '8' name: SFB 901 - Subprojekt A4 - _id: '2' name: SFB 901 - Project Area A publication: 'Journal of Economic Behavior and Organization ' publication_status: epub_ahead status: public title: 'Network Formation and Disruption - An Experiment: Are equilibrium networks too complex?' type: journal_article user_id: '42447' volume: 157 year: '2019' ... --- _id: '15532' author: - first_name: Maren full_name: Purrmann, Maren id: '65649' last_name: Purrmann - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Purrmann M, Wünderlich N. Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms. In: Proceedings of the 2019 Frontiers in Service Conference. ; 2019.' apa: 'Purrmann, M., & Wünderlich, N. (2019). Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms. In Proceedings of the 2019 Frontiers in Service Conference. Singapore.' bibtex: '@inproceedings{Purrmann_Wünderlich_2019, title={Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms}, booktitle={Proceedings of the 2019 Frontiers in Service Conference}, author={Purrmann, Maren and Wünderlich, Nancy}, year={2019} }' chicago: 'Purrmann, Maren, and Nancy Wünderlich. “Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms.” In Proceedings of the 2019 Frontiers in Service Conference, 2019.' ieee: 'M. Purrmann and N. Wünderlich, “Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms,” in Proceedings of the 2019 Frontiers in Service Conference, Singapore, 2019.' mla: 'Purrmann, Maren, and Nancy Wünderlich. “Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms.” Proceedings of the 2019 Frontiers in Service Conference, 2019.' short: 'M. Purrmann, N. Wünderlich, in: Proceedings of the 2019 Frontiers in Service Conference, 2019.' conference: location: Singapore name: 2019 Frontiers in Service Conference date_created: 2020-01-13T14:33:01Z date_updated: 2022-01-06T06:52:29Z department: - _id: '181' language: - iso: eng publication: Proceedings of the 2019 Frontiers in Service Conference status: public title: 'Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms' type: conference user_id: '65649' year: '2019' ... --- _id: '15268' author: - first_name: Klaas full_name: Szierbowski-Seibel, Klaas last_name: Szierbowski-Seibel - first_name: Bernhard A. full_name: Wach, Bernhard A. last_name: Wach - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: Szierbowski-Seibel K, Wach BA, Kabst R. The Collaboration of Human Resource Management and Line Management–An International Comparison. Organization Management Journal. 2019:262-277. doi:10.1080/15416518.2019.1679076 apa: Szierbowski-Seibel, K., Wach, B. A., & Kabst, R. (2019). The Collaboration of Human Resource Management and Line Management–An International Comparison. Organization Management Journal, 262–277. https://doi.org/10.1080/15416518.2019.1679076 bibtex: '@article{Szierbowski-Seibel_Wach_Kabst_2019, title={The Collaboration of Human Resource Management and Line Management–An International Comparison}, DOI={10.1080/15416518.2019.1679076}, journal={Organization Management Journal}, author={Szierbowski-Seibel, Klaas and Wach, Bernhard A. and Kabst, Rüdiger}, year={2019}, pages={262–277} }' chicago: Szierbowski-Seibel, Klaas, Bernhard A. Wach, and Rüdiger Kabst. “The Collaboration of Human Resource Management and Line Management–An International Comparison.” Organization Management Journal, 2019, 262–77. https://doi.org/10.1080/15416518.2019.1679076. ieee: K. Szierbowski-Seibel, B. A. Wach, and R. Kabst, “The Collaboration of Human Resource Management and Line Management–An International Comparison,” Organization Management Journal, pp. 262–277, 2019. mla: Szierbowski-Seibel, Klaas, et al. “The Collaboration of Human Resource Management and Line Management–An International Comparison.” Organization Management Journal, 2019, pp. 262–77, doi:10.1080/15416518.2019.1679076. short: K. Szierbowski-Seibel, B.A. Wach, R. Kabst, Organization Management Journal (2019) 262–277. date_created: 2019-12-10T12:24:13Z date_updated: 2022-01-06T06:52:20Z department: - _id: '274' doi: 10.1080/15416518.2019.1679076 language: - iso: eng page: 262-277 publication: Organization Management Journal publication_identifier: issn: - 1541-6518 publication_status: published status: public title: The Collaboration of Human Resource Management and Line Management–An International Comparison type: journal_article user_id: '42362' year: '2019' ... --- _id: '15269' abstract: - lang: eng text: "\r\nPurpose\r\nThe purpose of this paper is to investigate the impact of national culture on organizations’ use of selection practices, specifically to investigate the impact of in-group collectivism, uncertainty avoidance and power distance on interview panels, one-on-one interviews, applications forms, references, ability, technical and psychometric tests.\r\n\r\n\r\nDesign/methodology/approach\r\nThis study uses survey data from the 2008–2010 CRANET database. It uses OLS regression analysis to test the impact of national culture on organizations’ use of selection practices.\r\n\r\n\r\nFindings\r\nIn-group collectivism increases the use of panel interviews and technical tests, and decreases the use of one-on-one interviews and application forms. Uncertainty avoidance increases the use of panel interviews and technical tests, and a decrease in one-on-one interviews, applications ability, and psychometric tests. Power distance leads to an increase in one-on-one interviews, applications and ability tests, and a decrease in panel interviews, psychometric tests and references.\r\n\r\n\r\nOriginality/value\r\nThis paper investigates the use of the impact of national culture on selection practices. Specifically, it looks at the use of a large number of selection practices panel interviews, one-on-one interviews, applications and references, and several different tests, ability, technical and psychometric.\r\n" author: - first_name: Nicholas Ryan full_name: Prince, Nicholas Ryan last_name: Prince - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Prince NR, Kabst R. Impact of national culture on organizations’ use of selection practices. Employee Relations: The International Journal. 2019:1145-1161. doi:10.1108/er-10-2018-0284' apa: 'Prince, N. R., & Kabst, R. (2019). Impact of national culture on organizations’ use of selection practices. Employee Relations: The International Journal, 1145–1161. https://doi.org/10.1108/er-10-2018-0284' bibtex: '@article{Prince_Kabst_2019, title={Impact of national culture on organizations’ use of selection practices}, DOI={10.1108/er-10-2018-0284}, journal={Employee Relations: The International Journal}, author={Prince, Nicholas Ryan and Kabst, Rüdiger}, year={2019}, pages={1145–1161} }' chicago: 'Prince, Nicholas Ryan, and Rüdiger Kabst. “Impact of National Culture on Organizations’ Use of Selection Practices.” Employee Relations: The International Journal, 2019, 1145–61. https://doi.org/10.1108/er-10-2018-0284.' ieee: 'N. R. Prince and R. Kabst, “Impact of national culture on organizations’ use of selection practices,” Employee Relations: The International Journal, pp. 1145–1161, 2019.' mla: 'Prince, Nicholas Ryan, and Rüdiger Kabst. “Impact of National Culture on Organizations’ Use of Selection Practices.” Employee Relations: The International Journal, 2019, pp. 1145–61, doi:10.1108/er-10-2018-0284.' short: 'N.R. Prince, R. Kabst, Employee Relations: The International Journal (2019) 1145–1161.' date_created: 2019-12-10T12:42:32Z date_updated: 2022-01-06T06:52:20Z department: - _id: '274' doi: 10.1108/er-10-2018-0284 language: - iso: eng page: 1145-1161 publication: 'Employee Relations: The International Journal' publication_identifier: issn: - 0142-5455 publication_status: published status: public title: Impact of national culture on organizations’ use of selection practices type: journal_article user_id: '42362' year: '2019' ... --- _id: '13149' author: - first_name: Nancy V. full_name: Wünderlich, Nancy V. last_name: Wünderlich - first_name: Jens full_name: Hogreve, Jens last_name: Hogreve - first_name: Ilma Nur full_name: Chowdhury, Ilma Nur last_name: Chowdhury - first_name: Hannes full_name: Fleischer, Hannes last_name: Fleischer - first_name: Sahar full_name: Mousavi, Sahar last_name: Mousavi - first_name: Julia full_name: Rötzmeier-Keuper, Julia last_name: Rötzmeier-Keuper - first_name: Rui full_name: Sousa, Rui last_name: Sousa citation: ama: 'Wünderlich NV, Hogreve J, Chowdhury IN, et al. Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys. Journal of Business Research. 2019. doi:10.1016/j.jbusres.2019.07.027' apa: 'Wünderlich, N. V., Hogreve, J., Chowdhury, I. N., Fleischer, H., Mousavi, S., Rötzmeier-Keuper, J., & Sousa, R. (2019). Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2019.07.027' bibtex: '@article{Wünderlich_Hogreve_Chowdhury_Fleischer_Mousavi_Rötzmeier-Keuper_Sousa_2019, title={Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys}, DOI={10.1016/j.jbusres.2019.07.027}, journal={Journal of Business Research}, author={Wünderlich, Nancy V. and Hogreve, Jens and Chowdhury, Ilma Nur and Fleischer, Hannes and Mousavi, Sahar and Rötzmeier-Keuper, Julia and Sousa, Rui}, year={2019} }' chicago: 'Wünderlich, Nancy V., Jens Hogreve, Ilma Nur Chowdhury, Hannes Fleischer, Sahar Mousavi, Julia Rötzmeier-Keuper, and Rui Sousa. “Overcoming Vulnerability: Channel Design Strategies to Alleviate Vulnerability Perceptions in Customer Journeys.” Journal of Business Research, 2019. https://doi.org/10.1016/j.jbusres.2019.07.027.' ieee: 'N. V. Wünderlich et al., “Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys,” Journal of Business Research, 2019.' mla: 'Wünderlich, Nancy V., et al. “Overcoming Vulnerability: Channel Design Strategies to Alleviate Vulnerability Perceptions in Customer Journeys.” Journal of Business Research, 2019, doi:10.1016/j.jbusres.2019.07.027.' short: N.V. Wünderlich, J. Hogreve, I.N. Chowdhury, H. Fleischer, S. Mousavi, J. Rötzmeier-Keuper, R. Sousa, Journal of Business Research (2019). date_created: 2019-09-06T10:43:50Z date_updated: 2022-01-06T06:51:29Z department: - _id: '181' doi: 10.1016/j.jbusres.2019.07.027 language: - iso: eng publication: Journal of Business Research publication_identifier: issn: - 0148-2963 publication_status: published status: public title: 'Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys' type: journal_article user_id: '24869' year: '2019' ... --- _id: '13454' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Michael full_name: Kleinaltenkamp, Michael last_name: Kleinaltenkamp - first_name: Vishal full_name: Kashyap, Vishal last_name: Kashyap citation: ama: 'Eggert A, Kleinaltenkamp M, Kashyap V. Mapping Value in Business Markets: An Integrative Framework. Industrial Marketing Management. 2019;79:13--20.' apa: 'Eggert, A., Kleinaltenkamp, M., & Kashyap, V. (2019). Mapping Value in Business Markets: An Integrative Framework. Industrial Marketing Management, 79, 13--20.' bibtex: '@article{Eggert_Kleinaltenkamp_Kashyap_2019, title={Mapping Value in Business Markets: An Integrative Framework}, volume={79}, journal={Industrial Marketing Management}, author={Eggert, Andreas and Kleinaltenkamp, Michael and Kashyap, Vishal}, year={2019}, pages={13--20} }' chicago: 'Eggert, Andreas, Michael Kleinaltenkamp, and Vishal Kashyap. “Mapping Value in Business Markets: An Integrative Framework.” Industrial Marketing Management 79 (2019): 13--20.' ieee: 'A. Eggert, M. Kleinaltenkamp, and V. Kashyap, “Mapping Value in Business Markets: An Integrative Framework,” Industrial Marketing Management, vol. 79, pp. 13--20, 2019.' mla: 'Eggert, Andreas, et al. “Mapping Value in Business Markets: An Integrative Framework.” Industrial Marketing Management, vol. 79, 2019, pp. 13--20.' short: A. Eggert, M. Kleinaltenkamp, V. Kashyap, Industrial Marketing Management 79 (2019) 13--20. date_created: 2019-09-30T07:22:24Z date_updated: 2022-01-06T06:51:36Z department: - _id: '180' intvolume: ' 79' language: - iso: eng page: 13--20 publication: Industrial Marketing Management status: public title: 'Mapping Value in Business Markets: An Integrative Framework' type: journal_article user_id: '57352' volume: 79 year: '2019' ... --- _id: '13455' author: - first_name: Ina full_name: Garnefeld, Ina last_name: Garnefeld - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Markus full_name: Husemann-Kopetzky, Markus last_name: Husemann-Kopetzky - first_name: Eva full_name: Boehm, Eva last_name: Boehm citation: ama: 'Garnefeld I, Eggert A, Husemann-Kopetzky M, Boehm E. Exploring the link between payment schemes and customer fraud: a mental accounting perspective. Journal of the Academy of Marketing Science. 2019;47(4):595--616.' apa: 'Garnefeld, I., Eggert, A., Husemann-Kopetzky, M., & Boehm, E. (2019). Exploring the link between payment schemes and customer fraud: a mental accounting perspective. Journal of the Academy of Marketing Science, 47(4), 595--616.' bibtex: '@article{Garnefeld_Eggert_Husemann-Kopetzky_Boehm_2019, title={Exploring the link between payment schemes and customer fraud: a mental accounting perspective}, volume={47}, number={4}, journal={Journal of the Academy of Marketing Science}, author={Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Boehm, Eva}, year={2019}, pages={595--616} }' chicago: 'Garnefeld, Ina, Andreas Eggert, Markus Husemann-Kopetzky, and Eva Boehm. “Exploring the Link between Payment Schemes and Customer Fraud: A Mental Accounting Perspective.” Journal of the Academy of Marketing Science 47, no. 4 (2019): 595--616.' ieee: 'I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, and E. Boehm, “Exploring the link between payment schemes and customer fraud: a mental accounting perspective,” Journal of the Academy of Marketing Science, vol. 47, no. 4, pp. 595--616, 2019.' mla: 'Garnefeld, Ina, et al. “Exploring the Link between Payment Schemes and Customer Fraud: A Mental Accounting Perspective.” Journal of the Academy of Marketing Science, vol. 47, no. 4, 2019, pp. 595--616.' short: I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, E. Boehm, Journal of the Academy of Marketing Science 47 (2019) 595--616. date_created: 2019-09-30T07:27:46Z date_updated: 2022-01-06T06:51:36Z department: - _id: '180' intvolume: ' 47' issue: '4' language: - iso: eng page: 595--616 publication: Journal of the Academy of Marketing Science status: public title: 'Exploring the link between payment schemes and customer fraud: a mental accounting perspective' type: journal_article user_id: '57352' volume: 47 year: '2019' ... --- _id: '13456' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Eva full_name: Boehm, Eva last_name: Boehm - first_name: Rodi full_name: Akalan, Rodi last_name: Akalan - first_name: Heiko full_name: Gebauer, Heiko last_name: Gebauer citation: ama: Eggert A, Boehm E, Akalan R, Gebauer H. Service Growth by Acquisition – An Event Study. 2019. apa: Eggert, A., Boehm, E., Akalan, R., & Gebauer, H. (2019). Service Growth by Acquisition – An Event Study. bibtex: '@article{Eggert_Boehm_Akalan_Gebauer_2019, series={9th BMM-EMAC Biennial International Conference on Business Market Management}, title={Service Growth by Acquisition – An Event Study}, author={Eggert, Andreas and Boehm, Eva and Akalan, Rodi and Gebauer, Heiko}, year={2019}, collection={9th BMM-EMAC Biennial International Conference on Business Market Management} }' chicago: Eggert, Andreas, Eva Boehm, Rodi Akalan, and Heiko Gebauer. “Service Growth by Acquisition – An Event Study.” 9th BMM-EMAC Biennial International Conference on Business Market Management, 2019. ieee: A. Eggert, E. Boehm, R. Akalan, and H. Gebauer, “Service Growth by Acquisition – An Event Study.” 2019. mla: Eggert, Andreas, et al. Service Growth by Acquisition – An Event Study. 2019. short: A. Eggert, E. Boehm, R. Akalan, H. Gebauer, (2019). date_created: 2019-09-30T07:35:33Z date_updated: 2022-01-06T06:51:36Z department: - _id: '19' - _id: '180' language: - iso: eng series_title: 9th BMM-EMAC Biennial International Conference on Business Market Management status: public title: Service Growth by Acquisition – An Event Study type: conference user_id: '57352' year: '2019' ... --- _id: '13457' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Lena full_name: Steinhoff, Lena last_name: Steinhoff - first_name: Carina full_name: Witte, Carina last_name: Witte citation: ama: Eggert A, Steinhoff L, Witte C. Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships. Journal of Marketing. 2019. apa: Eggert, A., Steinhoff, L., & Witte, C. (2019). Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships. Journal of Marketing. bibtex: '@article{Eggert_Steinhoff_Witte_2019, title={Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships}, journal={Journal of Marketing}, author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2019} }' chicago: Eggert, Andreas, Lena Steinhoff, and Carina Witte. “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships.” Journal of Marketing, 2019. ieee: A. Eggert, L. Steinhoff, and C. Witte, “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships,” Journal of Marketing, 2019. mla: Eggert, Andreas, et al. “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships.” Journal of Marketing, 2019. short: A. Eggert, L. Steinhoff, C. Witte, Journal of Marketing (2019). date_created: 2019-09-30T07:42:15Z date_updated: 2022-01-06T06:51:36Z department: - _id: '180' language: - iso: eng publication: Journal of Marketing status: public title: Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships type: journal_article user_id: '57352' year: '2019' ... --- _id: '8538' abstract: - lang: eng text: 'This paper explores Finnish, German and Swedish older adults’ perceptions of a future welfare service with increased use of welfare technologies, specifically care robots. The issues are the rapid digitalization and development of health and welfare technology, which presently is mainly technology driven (not need or user driven), and the demographic challenge. The aim of the study was to explore older adults’ perception of the future use of welfare technology or care robots. A qualitative approach with focus group discussions was employed, followed by thematic analysis. The results are presented in four overall themes: the impact on daily life for older adults and professional caregivers, codes of practice and terms of use, dissemination of information and knowledge, and conditions for successful implementation. There were significant differences in the informants’ attitudes toward and knowledge about care robots. However, the informants’ attitudes appeared to change during the focus groups and in general, became more positive. Authentic needs, which care robots could support, refer to independence, safety and security, and the ability to manage or ease daily life or working life. The results suggest that older adults, after receiving relevant information, were open to the idea of being supported by care robots in their daily lives.' author: - first_name: Rose-Marie full_name: Johansson-Pajala, Rose-Marie last_name: Johansson-Pajala - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes - first_name: Julia Amelie full_name: Hoppe, Julia Amelie id: '73093' last_name: Hoppe - first_name: Outi full_name: Tuisku, Outi last_name: Tuisku - first_name: Lea full_name: Hennala, Lea last_name: Hennala - first_name: Satu full_name: Pekkarinen, Satu last_name: Pekkarinen - first_name: Helinä full_name: ' Melkas, Helinä' last_name: ' Melkas' - first_name: 'Christine ' full_name: 'Gustafsson, Christine ' last_name: Gustafsson citation: ama: 'Johansson-Pajala R-M, Thommes K, Hoppe JA, et al. Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots. In: Zhou J, Salvendy G, eds. HCII 2019. Vol 11592. Lecture Notes in Computer Science. Springer; 2019:212-227. doi:10.1007/978-3-030-22012-9_16' apa: 'Johansson-Pajala, R.-M., Thommes, K., Hoppe, J. A., Tuisku, O., Hennala, L., Pekkarinen, S., Melkas, H., & Gustafsson, C. (2019). Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots. In J. Zhou & G. Salvendy (Eds.), HCII 2019 (Vol. 11592, pp. 212–227). Springer. https://doi.org/10.1007/978-3-030-22012-9_16' bibtex: '@inproceedings{Johansson-Pajala_Thommes_Hoppe_Tuisku_Hennala_Pekkarinen_ Melkas_Gustafsson_2019, place={Cham}, series={Lecture Notes in Computer Science}, title={Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots}, volume={11592}, DOI={10.1007/978-3-030-22012-9_16}, booktitle={HCII 2019}, publisher={Springer}, author={Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Tuisku, Outi and Hennala, Lea and Pekkarinen, Satu and Melkas, Helinä and Gustafsson, Christine }, editor={Zhou, Jia and Salvendy, Gavriel}, year={2019}, pages={212–227}, collection={Lecture Notes in Computer Science} }' chicago: 'Johansson-Pajala, Rose-Marie, Kirsten Thommes, Julia Amelie Hoppe, Outi Tuisku, Lea Hennala, Satu Pekkarinen, Helinä Melkas, and Christine Gustafsson. “Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots.” In HCII 2019, edited by Jia Zhou and Gavriel Salvendy, 11592:212–27. Lecture Notes in Computer Science. Cham: Springer, 2019. https://doi.org/10.1007/978-3-030-22012-9_16.' ieee: 'R.-M. Johansson-Pajala et al., “Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots,” in HCII 2019, Orlando, 2019, vol. 11592, pp. 212–227, doi: 10.1007/978-3-030-22012-9_16.' mla: 'Johansson-Pajala, Rose-Marie, et al. “Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots.” HCII 2019, edited by Jia Zhou and Gavriel Salvendy, vol. 11592, Springer, 2019, pp. 212–27, doi:10.1007/978-3-030-22012-9_16.' short: 'R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, O. Tuisku, L. Hennala, S. Pekkarinen, H. Melkas, C. Gustafsson, in: J. Zhou, G. Salvendy (Eds.), HCII 2019, Springer, Cham, 2019, pp. 212–227.' conference: location: Orlando name: Human Aspects of IT for the Aged Population. Design for the Elderly and Technology Acceptance date_created: 2019-03-22T07:27:48Z date_updated: 2022-03-10T15:41:56Z department: - _id: '178' - _id: '184' doi: 10.1007/978-3-030-22012-9_16 editor: - first_name: Jia full_name: Zhou, Jia last_name: Zhou - first_name: Gavriel full_name: Salvendy, Gavriel last_name: Salvendy intvolume: ' 11592' keyword: - Care robots - Older adults - Implementation - Information - Perceptions - Welfare technology language: - iso: eng page: 212-227 place: Cham project: - _id: '46' grant_number: 16SV7954 name: 'Use of care robots in welfare services: New models for effective orientation' publication: HCII 2019 publication_identifier: isbn: - 978-3-030-22011-2 publication_status: published publisher: Springer series_title: Lecture Notes in Computer Science status: public title: 'Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots' type: conference user_id: '49071' volume: 11592 year: '2019' ... --- _id: '46675' author: - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: R. full_name: Akalan, R. last_name: Akalan - first_name: H. full_name: Gebauer, H. last_name: Gebauer citation: ama: 'Eggert A, Böhm E, Akalan R, Gebauer H. Service growth by acquisition – An event study. In: 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin. ; 2019.' apa: Eggert, A., Böhm, E., Akalan, R., & Gebauer, H. (2019). Service growth by acquisition – An event study. 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin. 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin. bibtex: '@inproceedings{Eggert_Böhm_Akalan_Gebauer_2019, title={Service growth by acquisition – An event study}, booktitle={9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin}, author={Eggert, A. and Böhm, Eva and Akalan, R. and Gebauer, H.}, year={2019} }' chicago: Eggert, A., Eva Böhm, R. Akalan, and H. Gebauer. “Service Growth by Acquisition – An Event Study.” In 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019. ieee: A. Eggert, E. Böhm, R. Akalan, and H. Gebauer, “Service growth by acquisition – An event study,” presented at the 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019. mla: Eggert, A., et al. “Service Growth by Acquisition – An Event Study.” 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019. short: 'A. Eggert, E. Böhm, R. Akalan, H. Gebauer, in: 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019.' conference: location: Berlin name: 9th BMM-EMAC Biennial International Conference on Business Market Management date_created: 2023-08-25T08:48:48Z date_updated: 2023-08-25T10:07:03Z department: - _id: '785' language: - iso: eng publication: 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin publication_status: published status: public title: Service growth by acquisition – An event study type: conference user_id: '49063' year: '2019' ... --- _id: '41339' author: - first_name: Ina full_name: Garnefeld, Ina last_name: Garnefeld - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Markus full_name: Husemann-Kopetzky, Markus last_name: Husemann-Kopetzky - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 citation: ama: 'Garnefeld I, Eggert A, Husemann-Kopetzky M, Böhm E. Exploring the link between payment schemes and customer fraud: a mental accounting perspective. Journal of the Academy of Marketing Science. 2019;47(4):595-616. doi:10.1007/s11747-019-00653-x' apa: 'Garnefeld, I., Eggert, A., Husemann-Kopetzky, M., & Böhm, E. (2019). Exploring the link between payment schemes and customer fraud: a mental accounting perspective. Journal of the Academy of Marketing Science, 47(4), 595–616. https://doi.org/10.1007/s11747-019-00653-x' bibtex: '@article{Garnefeld_Eggert_Husemann-Kopetzky_Böhm_2019, title={Exploring the link between payment schemes and customer fraud: a mental accounting perspective}, volume={47}, DOI={10.1007/s11747-019-00653-x}, number={4}, journal={Journal of the Academy of Marketing Science}, publisher={Springer Science and Business Media LLC}, author={Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Böhm, Eva}, year={2019}, pages={595–616} }' chicago: 'Garnefeld, Ina, Andreas Eggert, Markus Husemann-Kopetzky, and Eva Böhm. “Exploring the Link between Payment Schemes and Customer Fraud: A Mental Accounting Perspective.” Journal of the Academy of Marketing Science 47, no. 4 (2019): 595–616. https://doi.org/10.1007/s11747-019-00653-x.' ieee: 'I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, and E. Böhm, “Exploring the link between payment schemes and customer fraud: a mental accounting perspective,” Journal of the Academy of Marketing Science, vol. 47, no. 4, pp. 595–616, 2019, doi: 10.1007/s11747-019-00653-x.' mla: 'Garnefeld, Ina, et al. “Exploring the Link between Payment Schemes and Customer Fraud: A Mental Accounting Perspective.” Journal of the Academy of Marketing Science, vol. 47, no. 4, Springer Science and Business Media LLC, 2019, pp. 595–616, doi:10.1007/s11747-019-00653-x.' short: I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, E. Böhm, Journal of the Academy of Marketing Science 47 (2019) 595–616. date_created: 2023-02-01T08:30:38Z date_updated: 2023-09-01T10:16:40Z department: - _id: '785' doi: 10.1007/s11747-019-00653-x intvolume: ' 47' issue: '4' keyword: - Marketing - Economics and Econometrics - Business and International Management language: - iso: eng page: 595-616 publication: Journal of the Academy of Marketing Science publication_identifier: issn: - 0092-0703 - 1552-7824 publication_status: published publisher: Springer Science and Business Media LLC status: public title: 'Exploring the link between payment schemes and customer fraud: a mental accounting perspective' type: journal_article user_id: '49063' volume: 47 year: '2019' ... --- _id: '18906' author: - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 citation: ama: 'Schneider M. Personalwirtschaft. In: Maier GW, Engels G, Steffen E, eds. Handbuch Gestaltung digitaler und vernetzter Arbeitswelten. Springer; 2019:303-322.' apa: Schneider, M. (2019). Personalwirtschaft. In G. W. Maier, G. Engels, & E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter Arbeitswelten (pp. 303–322). Springer. bibtex: '@inbook{Schneider_2019, title={Personalwirtschaft}, booktitle={Handbuch Gestaltung digitaler und vernetzter Arbeitswelten}, publisher={Springer}, author={Schneider, Martin}, editor={Maier, Günter W. and Engels, Gregor and Steffen, Eckhard}, year={2019}, pages={303–322} }' chicago: Schneider, Martin. “Personalwirtschaft.” In Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, edited by Günter W. Maier, Gregor Engels, and Eckhard Steffen, 303–22. Springer, 2019. ieee: M. Schneider, “Personalwirtschaft,” in Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, G. W. Maier, G. Engels, and E. Steffen, Eds. Springer, 2019, pp. 303–322. mla: Schneider, Martin. “Personalwirtschaft.” Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, edited by Günter W. Maier et al., Springer, 2019, pp. 303–22. short: 'M. Schneider, in: G.W. Maier, G. Engels, E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, Springer, 2019, pp. 303–322.' date_created: 2020-09-03T07:42:38Z date_updated: 2023-11-22T20:19:49Z department: - _id: '19' - _id: '185' editor: - first_name: Günter W. full_name: Maier, Günter W. last_name: Maier - first_name: Gregor full_name: Engels, Gregor last_name: Engels - first_name: Eckhard full_name: Steffen, Eckhard last_name: Steffen language: - iso: ger page: 303-322 publication: Handbuch Gestaltung digitaler und vernetzter Arbeitswelten publication_identifier: isbn: - 978-3-662-52898-3 publication_status: published publisher: Springer status: public title: Personalwirtschaft type: book_chapter user_id: '54657' year: '2019' ... --- _id: '49216' author: - first_name: Katharina full_name: Radermacher, Katharina id: '47691' last_name: Radermacher citation: ama: 'Radermacher K. Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek; 2019.' apa: 'Radermacher, K. (2019). Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek.' bibtex: '@book{Radermacher_2019, title={Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen}, publisher={Universitätsbibliothek}, author={Radermacher, Katharina}, year={2019} }' chicago: 'Radermacher, Katharina. Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek, 2019.' ieee: 'K. Radermacher, Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek, 2019.' mla: 'Radermacher, Katharina. Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek, 2019.' short: 'K. Radermacher, Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen, Universitätsbibliothek, 2019.' date_created: 2023-11-27T13:39:14Z date_updated: 2023-11-27T13:41:03Z department: - _id: '19' - _id: '185' language: - iso: ger publication_status: published publisher: Universitätsbibliothek status: public title: 'Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen' type: dissertation user_id: '54657' year: '2019' ... --- _id: '13246' author: - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 - first_name: Anja full_name: Iseke, Anja last_name: Iseke - first_name: Kerstin full_name: Pull, Kerstin last_name: Pull citation: ama: 'Schneider M, Iseke A, Pull K. The gender pay gap in European executive boards: the role of executives’ pathway into the board. The International Journal of Human Resource Management. Published online 2019:1-23. doi:10.1080/09585192.2019.1620307' apa: 'Schneider, M., Iseke, A., & Pull, K. (2019). The gender pay gap in European executive boards: the role of executives’ pathway into the board. The International Journal of Human Resource Management, 1–23. https://doi.org/10.1080/09585192.2019.1620307' bibtex: '@article{Schneider_Iseke_Pull_2019, title={The gender pay gap in European executive boards: the role of executives’ pathway into the board}, DOI={10.1080/09585192.2019.1620307}, journal={The International Journal of Human Resource Management}, author={Schneider, Martin and Iseke, Anja and Pull, Kerstin}, year={2019}, pages={1–23} }' chicago: 'Schneider, Martin, Anja Iseke, and Kerstin Pull. “The Gender Pay Gap in European Executive Boards: The Role of Executives’ Pathway into the Board.” The International Journal of Human Resource Management, 2019, 1–23. https://doi.org/10.1080/09585192.2019.1620307.' ieee: 'M. Schneider, A. Iseke, and K. Pull, “The gender pay gap in European executive boards: the role of executives’ pathway into the board,” The International Journal of Human Resource Management, pp. 1–23, 2019, doi: 10.1080/09585192.2019.1620307.' mla: 'Schneider, Martin, et al. “The Gender Pay Gap in European Executive Boards: The Role of Executives’ Pathway into the Board.” The International Journal of Human Resource Management, 2019, pp. 1–23, doi:10.1080/09585192.2019.1620307.' short: M. Schneider, A. Iseke, K. Pull, The International Journal of Human Resource Management (2019) 1–23. date_created: 2019-09-17T08:41:46Z date_updated: 2023-11-22T20:21:30Z department: - _id: '19' - _id: '185' doi: 10.1080/09585192.2019.1620307 language: - iso: eng main_file_link: - url: https://www.tandfonline.com/doi/full/10.1080/09585192.2019.1620307 page: 1-23 publication: The International Journal of Human Resource Management publication_identifier: issn: - 0958-5192 - 1466-4399 publication_status: published status: public title: 'The gender pay gap in European executive boards: the role of executives’ pathway into the board' type: journal_article user_id: '54657' year: '2019' ... --- _id: '13244' author: - first_name: Martin R. full_name: Schneider, Martin R. last_name: Schneider - first_name: Anja full_name: Iseke, Anja last_name: Iseke - first_name: Kerstin full_name: Pull, Kerstin last_name: Pull citation: ama: 'Schneider MR, Iseke A, Pull K. The gender pay gap in European executive boards: the role of executives’ pathway into the board. The International Journal of Human Resource Management. Published online 2019:1-23. doi:10.1080/09585192.2019.1620307' apa: 'Schneider, M. R., Iseke, A., & Pull, K. (2019). The gender pay gap in European executive boards: the role of executives’ pathway into the board. The International Journal of Human Resource Management, 1–23. https://doi.org/10.1080/09585192.2019.1620307' bibtex: '@article{Schneider_Iseke_Pull_2019, title={The gender pay gap in European executive boards: the role of executives’ pathway into the board}, DOI={10.1080/09585192.2019.1620307}, journal={The International Journal of Human Resource Management}, author={Schneider, Martin R. and Iseke, Anja and Pull, Kerstin}, year={2019}, pages={1–23} }' chicago: 'Schneider, Martin R., Anja Iseke, and Kerstin Pull. “The Gender Pay Gap in European Executive Boards: The Role of Executives’ Pathway into the Board.” The International Journal of Human Resource Management, 2019, 1–23. https://doi.org/10.1080/09585192.2019.1620307.' ieee: 'M. R. Schneider, A. Iseke, and K. Pull, “The gender pay gap in European executive boards: the role of executives’ pathway into the board,” The International Journal of Human Resource Management, pp. 1–23, 2019, doi: 10.1080/09585192.2019.1620307.' mla: 'Schneider, Martin R., et al. “The Gender Pay Gap in European Executive Boards: The Role of Executives’ Pathway into the Board.” The International Journal of Human Resource Management, 2019, pp. 1–23, doi:10.1080/09585192.2019.1620307.' short: M.R. Schneider, A. Iseke, K. Pull, The International Journal of Human Resource Management (2019) 1–23. date_created: 2019-09-17T08:35:28Z date_updated: 2023-11-22T20:20:40Z department: - _id: '19' - _id: '185' doi: 10.1080/09585192.2019.1620307 language: - iso: eng page: 1-23 publication: The International Journal of Human Resource Management publication_identifier: issn: - 0958-5192 - 1466-4399 publication_status: published status: public title: 'The gender pay gap in European executive boards: the role of executives’ pathway into the board' type: journal_article user_id: '54657' year: '2019' ... --- _id: '45729' author: - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: C. full_name: Witte, C. last_name: Witte citation: ama: Eggert A, Steinhoff L, Witte C. Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships. Journal of Marketing. 2019;83(5):115-132. doi:10.1177/0022242919860802 apa: Eggert, A., Steinhoff, L., & Witte, C. (2019). Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships. Journal of Marketing, 83(5), 115–132. https://doi.org/10.1177/0022242919860802 bibtex: '@article{Eggert_Steinhoff_Witte_2019, title={Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships}, volume={83}, DOI={10.1177/0022242919860802}, number={5}, journal={Journal of Marketing}, author={Eggert, A. and Steinhoff, Lena and Witte, C.}, year={2019}, pages={115–132} }' chicago: 'Eggert, A., Lena Steinhoff, and C. Witte. “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships.” Journal of Marketing 83, no. 5 (2019): 115–32. https://doi.org/10.1177/0022242919860802.' ieee: 'A. Eggert, L. Steinhoff, and C. Witte, “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships,” Journal of Marketing, vol. 83, no. 5, pp. 115–132, 2019, doi: 10.1177/0022242919860802.' mla: Eggert, A., et al. “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships.” Journal of Marketing, vol. 83, no. 5, 2019, pp. 115–32, doi:10.1177/0022242919860802. short: A. Eggert, L. Steinhoff, C. Witte, Journal of Marketing 83 (2019) 115–132. date_created: 2023-06-22T16:41:50Z date_updated: 2024-01-15T15:21:55Z department: - _id: '733' doi: 10.1177/0022242919860802 intvolume: ' 83' issue: '5' language: - iso: eng page: 115-132 publication: Journal of Marketing publication_status: published status: public title: Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships type: journal_article user_id: '68445' volume: 83 year: '2019' ... --- _id: '45718' author: - first_name: R. W. full_name: Palmatier, R. W. last_name: Palmatier - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff citation: ama: Palmatier RW, Steinhoff L. Relationship Marketing in the Digital Age. Routledge Taylor & Francis Group; 2019. doi:https://doi.org/10.4324/9781315143583 apa: Palmatier, R. W., & Steinhoff, L. (2019). Relationship Marketing in the Digital Age. Routledge Taylor & Francis Group. https://doi.org/10.4324/9781315143583 bibtex: '@book{Palmatier_Steinhoff_2019, place={New York and Abingdon}, title={Relationship Marketing in the Digital Age}, DOI={https://doi.org/10.4324/9781315143583}, publisher={Routledge Taylor & Francis Group}, author={Palmatier, R. W. and Steinhoff, Lena}, year={2019} }' chicago: 'Palmatier, R. W., and Lena Steinhoff. Relationship Marketing in the Digital Age. New York and Abingdon: Routledge Taylor & Francis Group, 2019. https://doi.org/10.4324/9781315143583.' ieee: 'R. W. Palmatier and L. Steinhoff, Relationship Marketing in the Digital Age. New York and Abingdon: Routledge Taylor & Francis Group, 2019.' mla: Palmatier, R. W., and Lena Steinhoff. Relationship Marketing in the Digital Age. Routledge Taylor & Francis Group, 2019, doi:https://doi.org/10.4324/9781315143583. short: R.W. Palmatier, L. Steinhoff, Relationship Marketing in the Digital Age, Routledge Taylor & Francis Group, New York and Abingdon, 2019. date_created: 2023-06-22T16:24:15Z date_updated: 2024-01-15T15:18:06Z department: - _id: '733' doi: https://doi.org/10.4324/9781315143583 language: - iso: eng place: New York and Abingdon publication_status: published publisher: Routledge Taylor & Francis Group status: public title: Relationship Marketing in the Digital Age type: book user_id: '68445' year: '2019' ... --- _id: '45730' author: - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: D. full_name: Arli, D. last_name: Arli - first_name: S. full_name: Weaven, S. last_name: Weaven - first_name: I. V. full_name: Kozlenkova, I. V. last_name: Kozlenkova citation: ama: Steinhoff L, Arli D, Weaven S, Kozlenkova IV. Online Relationship Marketing. Journal of the Academy of Marketing Science. 2019;47(3):369-393. doi:https://doi.org/10.1007/s11747-018-0621-6 apa: Steinhoff, L., Arli, D., Weaven, S., & Kozlenkova, I. V. (2019). Online Relationship Marketing. Journal of the Academy of Marketing Science, 47(3), 369–393. https://doi.org/10.1007/s11747-018-0621-6 bibtex: '@article{Steinhoff_Arli_Weaven_Kozlenkova_2019, title={Online Relationship Marketing}, volume={47}, DOI={https://doi.org/10.1007/s11747-018-0621-6}, number={3}, journal={Journal of the Academy of Marketing Science}, author={Steinhoff, Lena and Arli, D. and Weaven, S. and Kozlenkova, I. V.}, year={2019}, pages={369–393} }' chicago: 'Steinhoff, Lena, D. Arli, S. Weaven, and I. V. Kozlenkova. “Online Relationship Marketing.” Journal of the Academy of Marketing Science 47, no. 3 (2019): 369–93. https://doi.org/10.1007/s11747-018-0621-6.' ieee: 'L. Steinhoff, D. Arli, S. Weaven, and I. V. Kozlenkova, “Online Relationship Marketing,” Journal of the Academy of Marketing Science, vol. 47, no. 3, pp. 369–393, 2019, doi: https://doi.org/10.1007/s11747-018-0621-6.' mla: Steinhoff, Lena, et al. “Online Relationship Marketing.” Journal of the Academy of Marketing Science, vol. 47, no. 3, 2019, pp. 369–93, doi:https://doi.org/10.1007/s11747-018-0621-6. short: L. Steinhoff, D. Arli, S. Weaven, I.V. Kozlenkova, Journal of the Academy of Marketing Science 47 (2019) 369–393. date_created: 2023-06-22T16:43:32Z date_updated: 2024-01-15T16:08:25Z department: - _id: '733' doi: https://doi.org/10.1007/s11747-018-0621-6 intvolume: ' 47' issue: '3' language: - iso: eng page: 369-393 publication: Journal of the Academy of Marketing Science publication_status: published status: public title: Online Relationship Marketing type: journal_article user_id: '68445' volume: 47 year: '2019' ... --- _id: '45743' author: - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: M. full_name: Zondag, M. last_name: Zondag citation: ama: 'Steinhoff L, Zondag M. Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey. In: Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg. ; 2019.' apa: Steinhoff, L., & Zondag, M. (2019). Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey. Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg. Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg. bibtex: '@inproceedings{Steinhoff_Zondag_2019, title={Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey}, booktitle={Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg}, author={Steinhoff, Lena and Zondag, M.}, year={2019} }' chicago: Steinhoff, Lena, and M. Zondag. “Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey.” In Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg, 2019. ieee: L. Steinhoff and M. Zondag, “Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey,” presented at the Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg, 2019. mla: Steinhoff, Lena, and M. Zondag. “Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey.” Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg, 2019. short: 'L. Steinhoff, M. Zondag, in: Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg, 2019.' conference: location: Hamburg name: Proceedings of the 48th European Marketing Academy (EMAC) Conference date_created: 2023-06-22T16:59:26Z date_updated: 2024-01-15T16:30:42Z department: - _id: '733' language: - iso: eng publication: Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg publication_status: published status: public title: Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey type: conference user_id: '68445' year: '2019' ... --- _id: '3313' author: - first_name: Alexandra full_name: Maurer, Alexandra last_name: Maurer citation: ama: 'Maurer A. Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse. Universität Paderborn; 2018.' apa: 'Maurer, A. (2018). Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse. Universität Paderborn.' bibtex: '@book{Maurer_2018, title={Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse}, publisher={Universität Paderborn}, author={Maurer, Alexandra}, year={2018} }' chicago: 'Maurer, Alexandra. Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse. Universität Paderborn, 2018.' ieee: 'A. Maurer, Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse. Universität Paderborn, 2018.' mla: 'Maurer, Alexandra. Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse. Universität Paderborn, 2018.' short: 'A. Maurer, Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse, Universität Paderborn, 2018.' date_created: 2018-06-22T12:19:02Z date_updated: 2022-01-06T06:59:10Z department: - _id: '183' language: - iso: ger project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick title: 'Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse' type: mastersthesis user_id: '477' year: '2018' ... --- _id: '3314' author: - first_name: Luisa Juliane full_name: Michels, Luisa Juliane last_name: Michels citation: ama: Michels LJ. The Segmentation of Video-On-Demand Consumers. Universität Paderborn; 2018. apa: Michels, L. J. (2018). The Segmentation of Video-On-Demand Consumers. Universität Paderborn. bibtex: '@book{Michels_2018, title={The Segmentation of Video-On-Demand Consumers}, publisher={Universität Paderborn}, author={Michels, Luisa Juliane}, year={2018} }' chicago: Michels, Luisa Juliane. The Segmentation of Video-On-Demand Consumers. Universität Paderborn, 2018. ieee: L. J. Michels, The Segmentation of Video-On-Demand Consumers. Universität Paderborn, 2018. mla: Michels, Luisa Juliane. The Segmentation of Video-On-Demand Consumers. Universität Paderborn, 2018. short: L.J. Michels, The Segmentation of Video-On-Demand Consumers, Universität Paderborn, 2018. date_created: 2018-06-22T12:20:47Z date_updated: 2022-01-06T06:59:10Z department: - _id: '183' project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick - first_name: Daniel full_name: Kaimann, Daniel id: '18949' last_name: Kaimann title: The Segmentation of Video-On-Demand Consumers type: mastersthesis user_id: '477' year: '2018' ... --- _id: '3315' author: - first_name: Miriam full_name: Walter, Miriam last_name: Walter citation: ama: Walter M. Sentiment Analysis of User-Generated Ratings in the Sharing Economy . Universität Paderborn; 2018. apa: Walter, M. (2018). Sentiment Analysis of User-generated Ratings in the Sharing Economy . Universität Paderborn. bibtex: '@book{Walter_2018, title={Sentiment Analysis of User-generated Ratings in the Sharing Economy }, publisher={Universität Paderborn}, author={Walter, Miriam}, year={2018} }' chicago: Walter, Miriam. Sentiment Analysis of User-Generated Ratings in the Sharing Economy . Universität Paderborn, 2018. ieee: M. Walter, Sentiment Analysis of User-generated Ratings in the Sharing Economy . Universität Paderborn, 2018. mla: Walter, Miriam. Sentiment Analysis of User-Generated Ratings in the Sharing Economy . Universität Paderborn, 2018. short: M. Walter, Sentiment Analysis of User-Generated Ratings in the Sharing Economy , Universität Paderborn, 2018. date_created: 2018-06-22T12:22:31Z date_updated: 2022-01-06T06:59:10Z department: - _id: '183' project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick - first_name: Daniel full_name: Kaimann, Daniel last_name: Kaimann title: 'Sentiment Analysis of User-generated Ratings in the Sharing Economy ' type: mastersthesis user_id: '477' year: '2018' ... --- _id: '3316' author: - first_name: Hanna full_name: Korn, Hanna last_name: Korn citation: ama: 'Korn H. Restaurant Reputation and Meal Prices: Empricial Evidence from the German Restaurant Industry. Universität Paderborn; 2018.' apa: 'Korn, H. (2018). Restaurant reputation and meal prices: empricial evidence from the German restaurant industry. Universität Paderborn.' bibtex: '@book{Korn_2018, title={Restaurant reputation and meal prices: empricial evidence from the German restaurant industry}, publisher={Universität Paderborn}, author={Korn, Hanna}, year={2018} }' chicago: 'Korn, Hanna. Restaurant Reputation and Meal Prices: Empricial Evidence from the German Restaurant Industry. Universität Paderborn, 2018.' ieee: 'H. Korn, Restaurant reputation and meal prices: empricial evidence from the German restaurant industry. Universität Paderborn, 2018.' mla: 'Korn, Hanna. Restaurant Reputation and Meal Prices: Empricial Evidence from the German Restaurant Industry. Universität Paderborn, 2018.' short: 'H. Korn, Restaurant Reputation and Meal Prices: Empricial Evidence from the German Restaurant Industry, Universität Paderborn, 2018.' date_created: 2018-06-22T12:24:16Z date_updated: 2022-01-06T06:59:10Z department: - _id: '183' project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick title: 'Restaurant reputation and meal prices: empricial evidence from the German restaurant industry' type: mastersthesis user_id: '477' year: '2018' ... --- _id: '3516' abstract: - lang: eng text: 'Triadic service relationships comprise complex relationships in which not only the customer and provider are involved as partners but also other individuals with caregiving relationships with the customer. A triadic constellation may arise in the context of services for animal companions, for example, when veterinarians provide counsel and treatment to the animal companion and its owner. Through interviews with both owners of animal companions and providers of services for animal companions, this study explores typical constellations and characteristics of the three relationships in this service triad. In line with balance theory, the results show that four distinct types of triadic relationships exist in services for animal companions: the harmonious, the dysfunctional, the challenging, and the doubtful triad. The study highlights the potential conflicts and dynamics in the triads to advise providers on how to address customers depending on the types of triads to which they belong.' article_type: original author: - first_name: Julia full_name: Rötzmeier-Keuper, Julia id: '24869' last_name: Rötzmeier-Keuper - first_name: Jennifer full_name: Hendricks, Jennifer last_name: Hendricks - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: Gertrud full_name: Schmitz, Gertrud last_name: Schmitz citation: ama: Rötzmeier-Keuper J, Hendricks J, Wünderlich N, Schmitz G. Triadic relationships in the context of services for animal companions. Journal of Business Research. 2018;(85):295--303. apa: Rötzmeier-Keuper, J., Hendricks, J., Wünderlich, N., & Schmitz, G. (2018). Triadic relationships in the context of services for animal companions. Journal of Business Research, (85), 295--303. bibtex: '@article{Rötzmeier-Keuper_Hendricks_Wünderlich_Schmitz_2018, title={Triadic relationships in the context of services for animal companions}, number={85}, journal={Journal of Business Research}, publisher={Elsevier}, author={Rötzmeier-Keuper, Julia and Hendricks, Jennifer and Wünderlich, Nancy and Schmitz, Gertrud}, year={2018}, pages={295--303} }' chicago: 'Rötzmeier-Keuper, Julia, Jennifer Hendricks, Nancy Wünderlich, and Gertrud Schmitz. “Triadic Relationships in the Context of Services for Animal Companions.” Journal of Business Research, no. 85 (2018): 295--303.' ieee: J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, and G. Schmitz, “Triadic relationships in the context of services for animal companions,” Journal of Business Research, no. 85, pp. 295--303, 2018. mla: Rötzmeier-Keuper, Julia, et al. “Triadic Relationships in the Context of Services for Animal Companions.” Journal of Business Research, no. 85, Elsevier, 2018, pp. 295--303. short: J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. Schmitz, Journal of Business Research (2018) 295--303. date_created: 2018-07-10T07:15:45Z date_updated: 2022-01-06T06:59:21Z department: - _id: '181' issue: '85' keyword: - Triadic relationships - Balance theory - Pet-related services - Animal companions - Service relationship typology - Service triads language: - iso: eng page: 295--303 publication: Journal of Business Research publication_status: published publisher: Elsevier status: public title: Triadic relationships in the context of services for animal companions type: journal_article user_id: '37741' year: '2018' ... --- _id: '5772' author: - first_name: Patrizia full_name: Fanasch, Patrizia last_name: Fanasch - first_name: Bernd full_name: Frick, Bernd last_name: Frick citation: ama: Fanasch P, Frick B. What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance. Journal of Wine Economics. 2018:1-27. doi:10.1017/jwe.2018.28 apa: Fanasch, P., & Frick, B. (2018). What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance. Journal of Wine Economics, 1–27. https://doi.org/10.1017/jwe.2018.28 bibtex: '@article{Fanasch_Frick_2018, title={What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance}, DOI={10.1017/jwe.2018.28}, journal={Journal of Wine Economics}, publisher={Cambridge University Press (CUP)}, author={Fanasch, Patrizia and Frick, Bernd}, year={2018}, pages={1–27} }' chicago: Fanasch, Patrizia, and Bernd Frick. “What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance.” Journal of Wine Economics, 2018, 1–27. https://doi.org/10.1017/jwe.2018.28. ieee: P. Fanasch and B. Frick, “What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance,” Journal of Wine Economics, pp. 1–27, 2018. mla: Fanasch, Patrizia, and Bernd Frick. “What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance.” Journal of Wine Economics, Cambridge University Press (CUP), 2018, pp. 1–27, doi:10.1017/jwe.2018.28. short: P. Fanasch, B. Frick, Journal of Wine Economics (2018) 1–27. date_created: 2018-11-21T09:45:21Z date_updated: 2022-01-06T07:02:40Z ddc: - '330' department: - _id: '183' doi: 10.1017/jwe.2018.28 file: - access_level: closed content_type: application/pdf creator: bhoyer date_created: 2018-11-21T09:46:42Z date_updated: 2018-11-21T09:46:42Z file_id: '5773' file_name: fanasch_frick_jwe_2018.pdf file_size: 291759 relation: main_file file_date_updated: 2018-11-21T09:46:42Z has_accepted_license: '1' language: - iso: eng page: 1-27 project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publication: Journal of Wine Economics publication_identifier: issn: - 1931-4361 - 1931-437X publication_status: epub_ahead publisher: Cambridge University Press (CUP) status: public title: What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance type: journal_article user_id: '477' year: '2018' ... --- _id: '6199' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Lena full_name: Steinhoff, Lena last_name: Steinhoff - first_name: Carina full_name: Witte, Carina last_name: Witte citation: ama: Eggert A, Steinhoff L, Witte C. Are Gift Purchases an Effective Driver of Customer Loyalty? 2018. apa: Eggert, A., Steinhoff, L., & Witte, C. (2018). Are Gift Purchases an Effective Driver of Customer Loyalty? bibtex: '@article{Eggert_Steinhoff_Witte_2018, series={2018 Winter AMA Conference Proceedings}, title={Are Gift Purchases an Effective Driver of Customer Loyalty?}, author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2018}, collection={2018 Winter AMA Conference Proceedings} }' chicago: Eggert, Andreas, Lena Steinhoff, and Carina Witte. “Are Gift Purchases an Effective Driver of Customer Loyalty?” 2018 Winter AMA Conference Proceedings, 2018. ieee: A. Eggert, L. Steinhoff, and C. Witte, “Are Gift Purchases an Effective Driver of Customer Loyalty?” 2018. mla: Eggert, Andreas, et al. Are Gift Purchases an Effective Driver of Customer Loyalty? 2018. short: A. Eggert, L. Steinhoff, C. Witte, (2018). date_created: 2018-12-13T16:16:50Z date_updated: 2022-01-06T07:02:56Z department: - _id: '19' - _id: '180' language: - iso: eng series_title: 2018 Winter AMA Conference Proceedings status: public title: Are Gift Purchases an Effective Driver of Customer Loyalty? type: conference user_id: '57352' year: '2018' ... --- _id: '4833' author: - first_name: Lena full_name: Steinhoff, Lena last_name: Steinhoff - first_name: Carina full_name: Witte, Carina last_name: Witte - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert citation: ama: 'Steinhoff L, Witte C, Eggert A. Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement. SMR-Journal of Service Management Research. 2018;(2):22--35.' apa: 'Steinhoff, L., Witte, C., & Eggert, A. (2018). Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement. SMR-Journal of Service Management Research, (2), 22--35.' bibtex: '@article{Steinhoff_Witte_Eggert_2018, title={Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement}, number={2}, journal={SMR-Journal of Service Management Research}, author={Steinhoff, Lena and Witte, Carina and Eggert, Andreas}, year={2018}, pages={22--35} }' chicago: 'Steinhoff, Lena, Carina Witte, and Andreas Eggert. “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement.” SMR-Journal of Service Management Research, no. 2 (2018): 22--35.' ieee: 'L. Steinhoff, C. Witte, and A. Eggert, “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement,” SMR-Journal of Service Management Research, no. 2, pp. 22--35, 2018.' mla: 'Steinhoff, Lena, et al. “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement.” SMR-Journal of Service Management Research, no. 2, 2018, pp. 22--35.' short: L. Steinhoff, C. Witte, A. Eggert, SMR-Journal of Service Management Research (2018) 22--35. date_created: 2018-10-25T07:30:10Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' issue: '2' page: 22--35 publication: SMR-Journal of Service Management Research status: public title: 'Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement' type: journal_article user_id: '57352' year: '2018' ... --- _id: '4834' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Wolfgang full_name: Ulaga, Wolfgang last_name: Ulaga - first_name: Pennie full_name: Frow, Pennie last_name: Frow - first_name: Adrian full_name: Payne, Adrian last_name: Payne citation: ama: 'Eggert A, Ulaga W, Frow P, Payne A. Conceptualizing and communicating value in business markets: From value in exchange to value in use. Industrial Marketing Management. 2018:80--90.' apa: 'Eggert, A., Ulaga, W., Frow, P., & Payne, A. (2018). Conceptualizing and communicating value in business markets: From value in exchange to value in use. Industrial Marketing Management, 80--90.' bibtex: '@article{Eggert_Ulaga_Frow_Payne_2018, title={Conceptualizing and communicating value in business markets: From value in exchange to value in use}, journal={Industrial Marketing Management}, author={Eggert, Andreas and Ulaga, Wolfgang and Frow, Pennie and Payne, Adrian}, year={2018}, pages={80--90} }' chicago: 'Eggert, Andreas, Wolfgang Ulaga, Pennie Frow, and Adrian Payne. “Conceptualizing and Communicating Value in Business Markets: From Value in Exchange to Value in Use.” Industrial Marketing Management, 2018, 80--90.' ieee: 'A. Eggert, W. Ulaga, P. Frow, and A. Payne, “Conceptualizing and communicating value in business markets: From value in exchange to value in use,” Industrial Marketing Management, pp. 80--90, 2018.' mla: 'Eggert, Andreas, et al. “Conceptualizing and Communicating Value in Business Markets: From Value in Exchange to Value in Use.” Industrial Marketing Management, 2018, pp. 80--90.' short: A. Eggert, W. Ulaga, P. Frow, A. Payne, Industrial Marketing Management (2018) 80--90. date_created: 2018-10-25T08:11:17Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' page: 80--90 publication: Industrial Marketing Management status: public title: 'Conceptualizing and communicating value in business markets: From value in exchange to value in use' type: journal_article user_id: '57352' year: '2018' ... --- _id: '4952' author: - first_name: Maren full_name: Purrmann, Maren id: '65649' last_name: Purrmann - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Purrmann M, Wünderlich N. Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers. In: Proceedings of the 2018 Frontiers in Service Conference.' apa: 'Purrmann, M., & Wünderlich, N. (n.d.). Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers. In Proceedings of the 2018 Frontiers in Service Conference. Austin, USA.' bibtex: '@inproceedings{Purrmann_Wünderlich, title={Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers}, booktitle={Proceedings of the 2018 Frontiers in Service Conference}, author={Purrmann, Maren and Wünderlich, Nancy} }' chicago: 'Purrmann, Maren, and Nancy Wünderlich. “Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers.” In Proceedings of the 2018 Frontiers in Service Conference, n.d.' ieee: 'M. Purrmann and N. Wünderlich, “Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers,” in Proceedings of the 2018 Frontiers in Service Conference, Austin, USA.' mla: 'Purrmann, Maren, and Nancy Wünderlich. “Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers.” Proceedings of the 2018 Frontiers in Service Conference.' short: 'M. Purrmann, N. Wünderlich, in: Proceedings of the 2018 Frontiers in Service Conference, n.d.' conference: end_date: 09.09.2018 location: Austin, USA name: 2018 Frontiers in Service Conference start_date: 06.09.2018 date_created: 2018-10-26T10:28:27Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '181' language: - iso: eng publication: Proceedings of the 2018 Frontiers in Service Conference publication_status: accepted status: public title: 'Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers' type: conference user_id: '65649' year: '2018' ... --- _id: '4965' author: - first_name: Christian full_name: Grund, Christian last_name: Grund - first_name: Christine full_name: Harbring, Christine last_name: Harbring - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: 'Grund C, Harbring C, Thommes K. Group (Re-) formation in public good games: The tale of the bad apple? Journal of Economic Behavior \& Organization. 2018:306--319.' apa: 'Grund, C., Harbring, C., & Thommes, K. (2018). Group (Re-) formation in public good games: The tale of the bad apple? Journal of Economic Behavior \& Organization, 306--319.' bibtex: '@article{Grund_Harbring_Thommes_2018, title={Group (Re-) formation in public good games: The tale of the bad apple?}, journal={Journal of Economic Behavior \& Organization}, author={Grund, Christian and Harbring, Christine and Thommes, Kirsten}, year={2018}, pages={306--319} }' chicago: 'Grund, Christian, Christine Harbring, and Kirsten Thommes. “Group (Re-) Formation in Public Good Games: The Tale of the Bad Apple?” Journal of Economic Behavior \& Organization, 2018, 306--319.' ieee: 'C. Grund, C. Harbring, and K. Thommes, “Group (Re-) formation in public good games: The tale of the bad apple?,” Journal of Economic Behavior \& Organization, pp. 306--319, 2018.' mla: 'Grund, Christian, et al. “Group (Re-) Formation in Public Good Games: The Tale of the Bad Apple?” Journal of Economic Behavior \& Organization, 2018, pp. 306--319.' short: C. Grund, C. Harbring, K. Thommes, Journal of Economic Behavior \& Organization (2018) 306--319. date_created: 2018-10-29T07:54:50Z date_updated: 2022-01-06T07:01:31Z department: - _id: '178' - _id: '184' page: 306--319 publication: Journal of Economic Behavior \& Organization status: public title: 'Group (Re-) formation in public good games: The tale of the bad apple?' type: journal_article user_id: '69384' year: '2018' ... --- _id: '4990' author: - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes - first_name: Agnes full_name: Akkerman, Agnes last_name: Akkerman citation: ama: 'Thommes K, Akkerman A. Clean up your network: how a strike changed the social networks of a working team. Team Performance Management: An International Journal. 2018;(1/2):43--63.' apa: 'Thommes, K., & Akkerman, A. (2018). Clean up your network: how a strike changed the social networks of a working team. Team Performance Management: An International Journal, (1/2), 43--63.' bibtex: '@article{Thommes_Akkerman_2018, title={Clean up your network: how a strike changed the social networks of a working team}, number={1/2}, journal={Team Performance Management: An International Journal}, author={Thommes, Kirsten and Akkerman, Agnes}, year={2018}, pages={43--63} }' chicago: 'Thommes, Kirsten, and Agnes Akkerman. “Clean up Your Network: How a Strike Changed the Social Networks of a Working Team.” Team Performance Management: An International Journal, no. 1/2 (2018): 43--63.' ieee: 'K. Thommes and A. Akkerman, “Clean up your network: how a strike changed the social networks of a working team,” Team Performance Management: An International Journal, no. 1/2, pp. 43--63, 2018.' mla: 'Thommes, Kirsten, and Agnes Akkerman. “Clean up Your Network: How a Strike Changed the Social Networks of a Working Team.” Team Performance Management: An International Journal, no. 1/2, 2018, pp. 43--63.' short: 'K. Thommes, A. Akkerman, Team Performance Management: An International Journal (2018) 43--63.' date_created: 2018-10-29T10:59:09Z date_updated: 2022-01-06T07:01:34Z department: - _id: '178' - _id: '184' issue: 1/2 page: 43--63 publication: 'Team Performance Management: An International Journal' status: public title: 'Clean up your network: how a strike changed the social networks of a working team' type: journal_article user_id: '69384' year: '2018' ... --- _id: '8537' abstract: - lang: eng text: We analysed the self-representation of twelve watchmaking firms located in a cluster in East Germany to understand how they apply rhetorical history to craft their identity. The findings show that there are common elements of rhetorical history that help organizations craft their identity, but there are also differences based on each firm’s historical background. While some firms specifically relate their identity to their own history, others mainly employ cluster-level history, while still others may even self-construct fictional historical roots. By discussing these findings, we contribute to a better understanding of how an organization’s identity is crafted and how history is utilized in such identity creation. article_type: original author: - first_name: Simon full_name: Oertel, Simon last_name: Oertel - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: Oertel S, Thommes K. History as a source of organizational identity creation. Organization Studies. 2018;39(12):1709-1731. doi:10.1177/0170840618800112 apa: Oertel, S., & Thommes, K. (2018). History as a source of organizational identity creation. Organization Studies, 39(12), 1709–1731. https://doi.org/10.1177/0170840618800112 bibtex: '@article{Oertel_Thommes_2018, title={History as a source of organizational identity creation}, volume={39}, DOI={10.1177/0170840618800112}, number={12}, journal={Organization Studies}, author={Oertel, Simon and Thommes, Kirsten}, year={2018}, pages={1709–1731} }' chicago: 'Oertel, Simon, and Kirsten Thommes. “History as a Source of Organizational Identity Creation.” Organization Studies 39, no. 12 (2018): 1709–31. https://doi.org/10.1177/0170840618800112.' ieee: S. Oertel and K. Thommes, “History as a source of organizational identity creation,” Organization Studies, vol. 39, no. 12, pp. 1709–1731, 2018. mla: Oertel, Simon, and Kirsten Thommes. “History as a Source of Organizational Identity Creation.” Organization Studies, vol. 39, no. 12, 2018, pp. 1709–31, doi:10.1177/0170840618800112. short: S. Oertel, K. Thommes, Organization Studies 39 (2018) 1709–1731. date_created: 2019-03-22T07:24:18Z date_updated: 2022-01-06T07:03:56Z department: - _id: '178' - _id: '184' doi: 10.1177/0170840618800112 intvolume: ' 39' issue: '12' language: - iso: eng page: 1709-1731 project: - _id: '81' grant_number: DFG 398074981 name: Die Konstruktion organisationaler Identität und der Einfluss von Geschichte publication: Organization Studies publication_status: published status: public title: History as a source of organizational identity creation type: journal_article user_id: '49071' volume: 39 year: '2018' ... --- _id: '5001' author: - first_name: Ina full_name: Garnefeld, Ina last_name: Garnefeld - first_name: Eva full_name: Boehm, Eva last_name: Boehm - first_name: Lena full_name: Klimke, Lena last_name: Klimke - first_name: Andrea full_name: Oestreich, Andrea last_name: Oestreich citation: ama: 'Garnefeld I, Boehm E, Klimke L, Oestreich A. I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions. Journal of the Academy of Marketing Science. 2018;46(6):1133--1147.' apa: 'Garnefeld, I., Boehm, E., Klimke, L., & Oestreich, A. (2018). I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions. Journal of the Academy of Marketing Science, 46(6), 1133--1147.' bibtex: '@article{Garnefeld_Boehm_Klimke_Oestreich_2018, title={I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions}, volume={46}, number={6}, journal={Journal of the Academy of Marketing Science}, author={Garnefeld, Ina and Boehm, Eva and Klimke, Lena and Oestreich, Andrea}, year={2018}, pages={1133--1147} }' chicago: 'Garnefeld, Ina, Eva Boehm, Lena Klimke, and Andrea Oestreich. “I Thought It Was over, but Now It Is Back: Customer Reactions to Ex Post Time Extensions of Sales Promotions.” Journal of the Academy of Marketing Science 46, no. 6 (2018): 1133--1147.' ieee: 'I. Garnefeld, E. Boehm, L. Klimke, and A. Oestreich, “I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions,” Journal of the Academy of Marketing Science, vol. 46, no. 6, pp. 1133--1147, 2018.' mla: 'Garnefeld, Ina, et al. “I Thought It Was over, but Now It Is Back: Customer Reactions to Ex Post Time Extensions of Sales Promotions.” Journal of the Academy of Marketing Science, vol. 46, no. 6, 2018, pp. 1133--1147.' short: I. Garnefeld, E. Boehm, L. Klimke, A. Oestreich, Journal of the Academy of Marketing Science 46 (2018) 1133--1147. date_created: 2018-10-30T08:21:58Z date_updated: 2022-01-06T07:01:34Z department: - _id: '178' - _id: '180' intvolume: ' 46' issue: '6' language: - iso: eng page: 1133--1147 publication: Journal of the Academy of Marketing Science status: public title: 'I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions' type: journal_article user_id: '57352' volume: 46 year: '2018' ... --- _id: '5434' author: - first_name: C full_name: Li, C last_name: Li - first_name: L A full_name: Dau, L A last_name: Dau - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: Li C, Dau LA, Kabst R. The more the merrier? Immigrant share and entrepreneurial activities. . Entrepreneurship Theory and Practice . 2018. apa: Li, C., Dau, L. A., & Kabst, R. (2018). The more the merrier? Immigrant share and entrepreneurial activities. . Entrepreneurship Theory and Practice. . bibtex: '@article{Li_Dau_Kabst_2018, title={The more the merrier? Immigrant share and entrepreneurial activities. }, journal={Entrepreneurship Theory and Practice. }, author={Li, C and Dau, L A and Kabst, Rüdiger}, year={2018} }' chicago: Li, C, L A Dau, and Rüdiger Kabst. “The More the Merrier? Immigrant Share and Entrepreneurial Activities. .” Entrepreneurship Theory and Practice. , 2018. ieee: C. Li, L. A. Dau, and R. Kabst, “The more the merrier? Immigrant share and entrepreneurial activities. ,” Entrepreneurship Theory and Practice. , 2018. mla: Li, C., et al. “The More the Merrier? Immigrant Share and Entrepreneurial Activities. .” Entrepreneurship Theory and Practice. , 2018. short: C. Li, L.A. Dau, R. Kabst, Entrepreneurship Theory and Practice. (2018). date_created: 2018-11-08T12:08:35Z date_updated: 2022-01-06T07:01:53Z department: - _id: '274' language: - iso: eng main_file_link: - open_access: '1' oa: '1' publication: 'Entrepreneurship Theory and Practice. ' status: public title: 'The more the merrier? Immigrant share and entrepreneurial activities. ' type: journal_article user_id: '46632' year: '2018' ... --- _id: '5435' author: - first_name: C full_name: Li, C last_name: Li - first_name: F C full_name: Brodbeck, F C last_name: Brodbeck - first_name: O full_name: Shenkar, O last_name: Shenkar - first_name: L J full_name: Ponzi, L J last_name: Ponzi - first_name: J full_name: Fischer, J last_name: Fischer citation: ama: 'Li C, Brodbeck FC, Shenkar O, Ponzi LJ, Fischer J. Embracing the foreign: Cultural attractiveness and international strategy. Strategic Management Journal. 2018.' apa: 'Li, C., Brodbeck, F. C., Shenkar, O., Ponzi, L. J., & Fischer, J. (2018). Embracing the foreign: Cultural attractiveness and international strategy. Strategic Management Journal.' bibtex: '@article{Li_Brodbeck_Shenkar_Ponzi_Fischer_2018, title={Embracing the foreign: Cultural attractiveness and international strategy.}, journal={Strategic Management Journal.}, author={Li, C and Brodbeck, F C and Shenkar, O and Ponzi, L J and Fischer, J}, year={2018} }' chicago: 'Li, C, F C Brodbeck, O Shenkar, L J Ponzi, and J Fischer. “Embracing the Foreign: Cultural Attractiveness and International Strategy.” Strategic Management Journal., 2018.' ieee: 'C. Li, F. C. Brodbeck, O. Shenkar, L. J. Ponzi, and J. Fischer, “Embracing the foreign: Cultural attractiveness and international strategy.,” Strategic Management Journal., 2018.' mla: 'Li, C., et al. “Embracing the Foreign: Cultural Attractiveness and International Strategy.” Strategic Management Journal., 2018.' short: C. Li, F.C. Brodbeck, O. Shenkar, L.J. Ponzi, J. Fischer, Strategic Management Journal. (2018). date_created: 2018-11-08T12:32:22Z date_updated: 2022-01-06T07:01:53Z department: - _id: '274' language: - iso: eng main_file_link: - open_access: '1' oa: '1' publication: Strategic Management Journal. status: public title: 'Embracing the foreign: Cultural attractiveness and international strategy.' type: journal_article user_id: '46632' year: '2018' ... --- _id: '5439' author: - first_name: M full_name: Schneid, M last_name: Schneid - first_name: R full_name: Isidor, R last_name: Isidor - first_name: Holger full_name: Steinmetz, Holger id: '43261' last_name: Steinmetz - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Schneid M, Isidor R, Steinmetz H, Kabst R. Age Diversity and team outcomes: A quantitative review. . Journal of Managerial Psychology. 2018.' apa: 'Schneid, M., Isidor, R., Steinmetz, H., & Kabst, R. (2018). Age Diversity and team outcomes: A quantitative review. . Journal of Managerial Psychology.' bibtex: '@article{Schneid_Isidor_Steinmetz_Kabst_2018, title={Age Diversity and team outcomes: A quantitative review. }, journal={Journal of Managerial Psychology.}, author={Schneid, M and Isidor, R and Steinmetz, Holger and Kabst, Rüdiger}, year={2018} }' chicago: 'Schneid, M, R Isidor, Holger Steinmetz, and Rüdiger Kabst. “Age Diversity and Team Outcomes: A Quantitative Review. .” Journal of Managerial Psychology., 2018.' ieee: 'M. Schneid, R. Isidor, H. Steinmetz, and R. Kabst, “Age Diversity and team outcomes: A quantitative review. ,” Journal of Managerial Psychology., 2018.' mla: 'Schneid, M., et al. “Age Diversity and Team Outcomes: A Quantitative Review. .” Journal of Managerial Psychology., 2018.' short: M. Schneid, R. Isidor, H. Steinmetz, R. Kabst, Journal of Managerial Psychology. (2018). date_created: 2018-11-08T12:52:41Z date_updated: 2022-01-06T07:01:53Z department: - _id: '274' language: - iso: eng publication: Journal of Managerial Psychology. status: public title: 'Age Diversity and team outcomes: A quantitative review. ' type: journal_article user_id: '46632' year: '2018' ... --- _id: '5441' author: - first_name: R full_name: Isidor, R last_name: Isidor - first_name: C full_name: Schwens, C last_name: Schwens - first_name: F full_name: Hornung, F last_name: Hornung - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Isidor R, Schwens C, Hornung F, Kabst R. The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment. International Business Review (IBR). 2018.' apa: 'Isidor, R., Schwens, C., Hornung, F., & Kabst, R. (2018). The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment. International Business Review (IBR).' bibtex: '@article{Isidor_Schwens_Hornung_Kabst_2018, title={The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment.}, journal={International Business Review (IBR).}, author={Isidor, R and Schwens, C and Hornung, F and Kabst, Rüdiger}, year={2018} }' chicago: 'Isidor, R, C Schwens, F Hornung, and Rüdiger Kabst. “The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment.” International Business Review (IBR)., 2018.' ieee: 'R. Isidor, C. Schwens, F. Hornung, and R. Kabst, “The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment.,” International Business Review (IBR)., 2018.' mla: 'Isidor, R., et al. “The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment.” International Business Review (IBR)., 2018.' short: R. Isidor, C. Schwens, F. Hornung, R. Kabst, International Business Review (IBR). (2018). date_created: 2018-11-08T12:56:54Z date_updated: 2022-01-06T07:01:53Z department: - _id: '274' language: - iso: eng publication: International Business Review (IBR). status: public title: 'The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment.' type: journal_article user_id: '46632' year: '2018' ... --- _id: '5448' author: - first_name: F full_name: Klonek, F last_name: Klonek - first_name: R full_name: Isidor, R last_name: Isidor - first_name: S full_name: Kauffeld, S last_name: Kauffeld citation: ama: 'Klonek F, Isidor R, Kauffeld S. Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. . Journal of Change Management. 2018.' apa: 'Klonek, F., Isidor, R., & Kauffeld, S. (2018). Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. . Journal of Change Management.' bibtex: '@article{Klonek_Isidor_Kauffeld_2018, title={Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. }, journal={Journal of Change Management.}, author={Klonek, F and Isidor, R and Kauffeld, S}, year={2018} }' chicago: 'Klonek, F, R Isidor, and S Kauffeld. “Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. .” Journal of Change Management., 2018.' ieee: 'F. Klonek, R. Isidor, and S. Kauffeld, “Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. ,” Journal of Change Management., 2018.' mla: 'Klonek, F., et al. “Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. .” Journal of Change Management., 2018.' short: F. Klonek, R. Isidor, S. Kauffeld, Journal of Change Management. (2018). date_created: 2018-11-08T13:08:28Z date_updated: 2022-01-06T07:01:54Z department: - _id: '274' language: - iso: eng publication: Journal of Change Management. status: public title: 'Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. ' type: journal_article user_id: '46632' year: '2018' ... --- _id: '5450' author: - first_name: M full_name: Schneid, M last_name: Schneid - first_name: R full_name: Isidor, R last_name: Isidor - first_name: C full_name: Schwens, C last_name: Schwens - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst - first_name: I full_name: Weber, I last_name: Weber citation: ama: 'Schneid M, Isidor R, Schwens C, Kabst R, Weber I. Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse. Die Betriebswirtschaft. 2018.' apa: 'Schneid, M., Isidor, R., Schwens, C., Kabst, R., & Weber, I. (2018). Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse. Die Betriebswirtschaft.' bibtex: '@article{Schneid_Isidor_Schwens_Kabst_Weber_2018, title={Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse.}, journal={Die Betriebswirtschaft.}, author={Schneid, M and Isidor, R and Schwens, C and Kabst, Rüdiger and Weber, I}, year={2018} }' chicago: 'Schneid, M, R Isidor, C Schwens, Rüdiger Kabst, and I Weber. “Der Einfluss Bio-Demographischer Und Fachlicher Diversität Auf Die Leistung von Teams: Eine Metaanalyse.” Die Betriebswirtschaft., 2018.' ieee: 'M. Schneid, R. Isidor, C. Schwens, R. Kabst, and I. Weber, “Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse.,” Die Betriebswirtschaft., 2018.' mla: 'Schneid, M., et al. “Der Einfluss Bio-Demographischer Und Fachlicher Diversität Auf Die Leistung von Teams: Eine Metaanalyse.” Die Betriebswirtschaft., 2018.' short: M. Schneid, R. Isidor, C. Schwens, R. Kabst, I. Weber, Die Betriebswirtschaft. (2018). date_created: 2018-11-08T13:18:18Z date_updated: 2022-01-06T07:01:54Z department: - _id: '274' language: - iso: eng publication: Die Betriebswirtschaft. status: public title: 'Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse.' type: journal_article user_id: '46632' year: '2018' ... --- _id: '5480' author: - first_name: A full_name: Salonen, A last_name: Salonen - first_name: H full_name: Terho, H last_name: Terho - first_name: E full_name: Boehm, E last_name: Boehm - first_name: R full_name: Rajala, R last_name: Rajala - first_name: A full_name: Virtanen, A last_name: Virtanen citation: ama: Salonen A, Terho H, Boehm E, Rajala R, Virtanen A. Engaging a product-oriented salesforce in solution sales. 2018. apa: Salonen, A., Terho, H., Boehm, E., Rajala, R., & Virtanen, A. (2018). Engaging a product-oriented salesforce in solution sales. bibtex: '@article{Salonen_Terho_Boehm_Rajala_Virtanen_2018, series={ISBM 2018 Academic Conference}, title={Engaging a product-oriented salesforce in solution sales}, author={Salonen, A and Terho, H and Boehm, E and Rajala, R and Virtanen, A}, year={2018}, collection={ISBM 2018 Academic Conference} }' chicago: Salonen, A, H Terho, E Boehm, R Rajala, and A Virtanen. “Engaging a Product-Oriented Salesforce in Solution Sales.” ISBM 2018 Academic Conference, 2018. ieee: A. Salonen, H. Terho, E. Boehm, R. Rajala, and A. Virtanen, “Engaging a product-oriented salesforce in solution sales.” 2018. mla: Salonen, A., et al. Engaging a Product-Oriented Salesforce in Solution Sales. 2018. short: A. Salonen, H. Terho, E. Boehm, R. Rajala, A. Virtanen, (2018). date_created: 2018-11-12T10:16:03Z date_updated: 2022-01-06T07:01:56Z department: - _id: '19' - _id: '180' language: - iso: eng series_title: ISBM 2018 Academic Conference status: public title: Engaging a product-oriented salesforce in solution sales type: conference user_id: '57352' year: '2018' ... --- _id: '5481' author: - first_name: A full_name: Salonen, A last_name: Salonen - first_name: H full_name: Terho, H last_name: Terho - first_name: E full_name: Boehm, E last_name: Boehm - first_name: R full_name: Rajala, R last_name: Rajala - first_name: A full_name: Virtanen, A last_name: Virtanen citation: ama: Salonen A, Terho H, Boehm E, Rajala R, Virtanen A. How to transform a product-focused salesforce to solution sales? 2018. apa: Salonen, A., Terho, H., Boehm, E., Rajala, R., & Virtanen, A. (2018). How to transform a product-focused salesforce to solution sales? bibtex: '@article{Salonen_Terho_Boehm_Rajala_Virtanen_2018, series={47rd European Marketing Academy (EMAC) Annual Conference}, title={How to transform a product-focused salesforce to solution sales?}, author={Salonen, A and Terho, H and Boehm, E and Rajala, R and Virtanen, A}, year={2018}, collection={47rd European Marketing Academy (EMAC) Annual Conference} }' chicago: Salonen, A, H Terho, E Boehm, R Rajala, and A Virtanen. “How to Transform a Product-Focused Salesforce to Solution Sales?” 47rd European Marketing Academy (EMAC) Annual Conference, 2018. ieee: A. Salonen, H. Terho, E. Boehm, R. Rajala, and A. Virtanen, “How to transform a product-focused salesforce to solution sales?” 2018. mla: Salonen, A., et al. How to Transform a Product-Focused Salesforce to Solution Sales? 2018. short: A. Salonen, H. Terho, E. Boehm, R. Rajala, A. Virtanen, (2018). date_created: 2018-11-12T10:18:53Z date_updated: 2022-01-06T07:01:56Z department: - _id: '19' - _id: '180' language: - iso: eng series_title: 47rd European Marketing Academy (EMAC) Annual Conference status: public title: How to transform a product-focused salesforce to solution sales? type: conference user_id: '57352' year: '2018' ... --- _id: '1063' author: - first_name: Nadja full_name: Stroh-Maraun, Nadja id: '13264' last_name: Stroh-Maraun - first_name: Daniel full_name: Kaimann, Daniel id: '18949' last_name: Kaimann - first_name: Joe full_name: Cox, Joe last_name: Cox citation: ama: 'Stroh-Maraun N, Kaimann D, Cox J. More than skills: A novel matching proposal for multiplayer video games. Entertainment Computing. 2018;25:26-36. doi:10.1016/j.entcom.2017.12.002' apa: 'Stroh-Maraun, N., Kaimann, D., & Cox, J. (2018). More than skills: A novel matching proposal for multiplayer video games. Entertainment Computing, 25, 26–36. https://doi.org/10.1016/j.entcom.2017.12.002' bibtex: '@article{Stroh-Maraun_Kaimann_Cox_2018, title={More than skills: A novel matching proposal for multiplayer video games}, volume={25}, DOI={10.1016/j.entcom.2017.12.002}, journal={Entertainment Computing}, publisher={Elsevier}, author={Stroh-Maraun, Nadja and Kaimann, Daniel and Cox, Joe}, year={2018}, pages={26–36} }' chicago: 'Stroh-Maraun, Nadja, Daniel Kaimann, and Joe Cox. “More than Skills: A Novel Matching Proposal for Multiplayer Video Games.” Entertainment Computing 25 (2018): 26–36. https://doi.org/10.1016/j.entcom.2017.12.002.' ieee: 'N. Stroh-Maraun, D. Kaimann, and J. Cox, “More than skills: A novel matching proposal for multiplayer video games,” Entertainment Computing, vol. 25, pp. 26–36, 2018.' mla: 'Stroh-Maraun, Nadja, et al. “More than Skills: A Novel Matching Proposal for Multiplayer Video Games.” Entertainment Computing, vol. 25, Elsevier, 2018, pp. 26–36, doi:10.1016/j.entcom.2017.12.002.' short: N. Stroh-Maraun, D. Kaimann, J. Cox, Entertainment Computing 25 (2018) 26–36. date_created: 2017-12-18T10:35:17Z date_updated: 2022-01-06T06:50:49Z ddc: - '040' department: - _id: '205' - _id: '183' doi: 10.1016/j.entcom.2017.12.002 file: - access_level: closed content_type: application/pdf creator: nmaraun date_created: 2018-08-15T07:14:40Z date_updated: 2018-08-15T07:14:40Z file_id: '3906' file_name: More than skills - A novel matching proposal for multiplayer video games.pdf file_size: 297649 relation: main_file title: 'More than skills: A novel matching proposal for multiplayer video games' file_date_updated: 2018-08-15T07:14:40Z has_accepted_license: '1' intvolume: ' 25' language: - iso: eng page: 26-36 project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '7' name: SFB 901 - Subproject A3 - _id: '8' name: SFB 901 - Subproject A4 publication: Entertainment Computing publisher: Elsevier status: public title: 'More than skills: A novel matching proposal for multiplayer video games' type: journal_article user_id: '13264' volume: 25 year: '2018' ... --- _id: '1173' author: - first_name: Daniel full_name: Kaimann, Daniel id: '18949' last_name: Kaimann - first_name: Nadja full_name: Stroh-Maraun, Nadja id: '13264' last_name: Stroh-Maraun - first_name: Joe full_name: Cox, Joe last_name: Cox citation: ama: Kaimann D, Stroh-Maraun N, Cox J. A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption. Journal of Consumer Behaviour. 2018;17(3):290-301. doi:10.1002/cb.1711 apa: Kaimann, D., Stroh-Maraun, N., & Cox, J. (2018). A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption. Journal of Consumer Behaviour, 17(3), 290–301. https://doi.org/10.1002/cb.1711 bibtex: '@article{Kaimann_Stroh-Maraun_Cox_2018, title={A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption}, volume={17}, DOI={10.1002/cb.1711}, number={3}, journal={Journal of Consumer Behaviour}, publisher={Wiley Online Library}, author={Kaimann, Daniel and Stroh-Maraun, Nadja and Cox, Joe}, year={2018}, pages={290–301} }' chicago: 'Kaimann, Daniel, Nadja Stroh-Maraun, and Joe Cox. “A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption.” Journal of Consumer Behaviour 17, no. 3 (2018): 290–301. https://doi.org/10.1002/cb.1711.' ieee: D. Kaimann, N. Stroh-Maraun, and J. Cox, “A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption,” Journal of Consumer Behaviour, vol. 17, no. 3, pp. 290–301, 2018. mla: Kaimann, Daniel, et al. “A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption.” Journal of Consumer Behaviour, vol. 17, no. 3, Wiley Online Library, 2018, pp. 290–301, doi:10.1002/cb.1711. short: D. Kaimann, N. Stroh-Maraun, J. Cox, Journal of Consumer Behaviour 17 (2018) 290–301. date_created: 2018-02-14T12:30:36Z date_updated: 2022-01-06T06:51:08Z ddc: - '040' department: - _id: '205' - _id: '183' doi: 10.1002/cb.1711 file: - access_level: closed content_type: application/pdf creator: nmaraun date_created: 2018-08-15T07:23:38Z date_updated: 2018-08-15T07:23:38Z file_id: '3908' file_name: A duration model analysis of consumer preferences and determinants of video game consumption.pdf file_size: 425823 relation: main_file file_date_updated: 2018-08-15T07:23:38Z has_accepted_license: '1' intvolume: ' 17' issue: '3' language: - iso: eng page: 290 - 301 project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '7' name: SFB 901 - Subproject A3 - _id: '8' name: SFB 901 - Subproject A4 publication: Journal of Consumer Behaviour publication_status: published publisher: Wiley Online Library status: public title: A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption type: journal_article user_id: '65453' volume: 17 year: '2018' ... --- _id: '15270' abstract: - lang: eng text: Consultative participation of citizens in political decision-making processes has been increasing in order to facilitate democratic legitimacy and responsiveness. Consequently, participatory budgets have been established as a 'best practice' for consultative participation of citizens in political decision-making processes. The authors compare participatory budgets of 31 German municipalities. An analysis of differences between successfully and unsuccessfully rated participatory budgeting processes provides informative insights and allows for in-depth comparison on a municipal level. The authors show that external service providers and electronic participation channels significantly increase the number of participatory citizens and are positively connected with pursued objectives of dialog processes and public responsiveness as well as efficient and effective decisions. Furthermore, the acceptance of all participants proved to be a key factor for a successful public participation process. The authors' analysis opens up new starting points for further research. author: - first_name: Henriette I. full_name: Weber, Henriette I. last_name: Weber - first_name: Sebastian full_name: Vogt, Sebastian last_name: Vogt - first_name: Lisa-Marie full_name: Eberz-Weber, Lisa-Marie last_name: Eberz-Weber - first_name: Holger full_name: Steinmetz, Holger last_name: Steinmetz - first_name: Sascha A. full_name: Wagner, Sascha A. last_name: Wagner - first_name: Falko full_name: Walther, Falko last_name: Walther - first_name: Patrick full_name: Weber, Patrick last_name: Weber - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Weber HI, Vogt S, Eberz-Weber L-M, et al. Participatory Budgeting: Findings From Germany. In: Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications. ; 2018. doi:10.4018/978-1-5225-7669-3.ch054' apa: 'Weber, H. I., Vogt, S., Eberz-Weber, L.-M., Steinmetz, H., Wagner, S. A., Walther, F., … Kabst, R. (2018). Participatory Budgeting: Findings From Germany. In Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications. https://doi.org/10.4018/978-1-5225-7669-3.ch054' bibtex: '@inbook{Weber_Vogt_Eberz-Weber_Steinmetz_Wagner_Walther_Weber_Kabst_2018, title={Participatory Budgeting: Findings From Germany}, DOI={10.4018/978-1-5225-7669-3.ch054}, booktitle={Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications}, author={Weber, Henriette I. and Vogt, Sebastian and Eberz-Weber, Lisa-Marie and Steinmetz, Holger and Wagner, Sascha A. and Walther, Falko and Weber, Patrick and Kabst, Rüdiger}, year={2018} }' chicago: 'Weber, Henriette I., Sebastian Vogt, Lisa-Marie Eberz-Weber, Holger Steinmetz, Sascha A. Wagner, Falko Walther, Patrick Weber, and Rüdiger Kabst. “Participatory Budgeting: Findings From Germany.” In Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications, 2018. https://doi.org/10.4018/978-1-5225-7669-3.ch054.' ieee: 'H. I. Weber et al., “Participatory Budgeting: Findings From Germany,” in Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications, 2018.' mla: 'Weber, Henriette I., et al. “Participatory Budgeting: Findings From Germany.” Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications, 2018, doi:10.4018/978-1-5225-7669-3.ch054.' short: 'H.I. Weber, S. Vogt, L.-M. Eberz-Weber, H. Steinmetz, S.A. Wagner, F. Walther, P. Weber, R. Kabst, in: Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications, 2018.' date_created: 2019-12-10T12:49:50Z date_updated: 2022-01-06T06:52:20Z department: - _id: '274' doi: 10.4018/978-1-5225-7669-3.ch054 language: - iso: eng publication: 'Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications' publication_identifier: isbn: - '9781522576693' - '9781522576709' publication_status: published status: public title: 'Participatory Budgeting: Findings From Germany' type: book_chapter user_id: '42362' year: '2018' ... --- _id: '1031' author: - first_name: Daniel full_name: Kaimann, Daniel id: '18949' last_name: Kaimann - first_name: Nadja full_name: Stroh-Maraun, Nadja id: '13264' last_name: Stroh-Maraun - first_name: Joe full_name: Cox, Joe last_name: Cox citation: ama: 'Kaimann D, Stroh-Maraun N, Cox J. Variety in the video game industry: An empirical study of the Wundt curve. Managerial and Decision Economics. 2018;39(3):354-362. doi:10.1002/mde.2909' apa: 'Kaimann, D., Stroh-Maraun, N., & Cox, J. (2018). Variety in the video game industry: An empirical study of the Wundt curve. Managerial and Decision Economics, 39(3), 354–362. https://doi.org/10.1002/mde.2909' bibtex: '@article{Kaimann_Stroh-Maraun_Cox_2018, title={Variety in the video game industry: An empirical study of the Wundt curve}, volume={39}, DOI={10.1002/mde.2909}, number={3}, journal={Managerial and Decision Economics}, publisher={Wiley-Blackwell}, author={Kaimann, Daniel and Stroh-Maraun, Nadja and Cox, Joe}, year={2018}, pages={354–362} }' chicago: 'Kaimann, Daniel, Nadja Stroh-Maraun, and Joe Cox. “Variety in the Video Game Industry: An Empirical Study of the Wundt Curve.” Managerial and Decision Economics 39, no. 3 (2018): 354–62. https://doi.org/10.1002/mde.2909.' ieee: 'D. Kaimann, N. Stroh-Maraun, and J. Cox, “Variety in the video game industry: An empirical study of the Wundt curve,” Managerial and Decision Economics, vol. 39, no. 3, pp. 354–362, 2018.' mla: 'Kaimann, Daniel, et al. “Variety in the Video Game Industry: An Empirical Study of the Wundt Curve.” Managerial and Decision Economics, vol. 39, no. 3, Wiley-Blackwell, 2018, pp. 354–62, doi:10.1002/mde.2909.' short: D. Kaimann, N. Stroh-Maraun, J. Cox, Managerial and Decision Economics 39 (2018) 354–362. date_created: 2017-12-06T15:16:58Z date_updated: 2022-01-06T06:50:36Z ddc: - '040' department: - _id: '205' - _id: '183' doi: 10.1002/mde.2909 file: - access_level: closed content_type: application/pdf creator: nmaraun date_created: 2018-08-15T07:21:08Z date_updated: 2018-08-15T07:21:08Z file_id: '3907' file_name: Variety in the video game industry - An empirical study of the Wundt curve.pdf file_size: 434901 relation: main_file success: 1 file_date_updated: 2018-08-15T07:21:08Z has_accepted_license: '1' intvolume: ' 39' issue: '3' language: - iso: eng page: 354 - 362 project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '7' name: SFB 901 - Subproject A3 - _id: '8' name: SFB 901 - Subproject A4 publication: Managerial and Decision Economics publication_identifier: issn: - 0143-6570 publication_status: published publisher: Wiley-Blackwell status: public title: 'Variety in the video game industry: An empirical study of the Wundt curve' type: journal_article user_id: '65453' volume: 39 year: '2018' ... --- _id: '46678' author: - first_name: S. full_name: Henkelmann, S. last_name: Henkelmann - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: C. full_name: Cramer, C. last_name: Cramer - first_name: A. full_name: Eggert, A. last_name: Eggert citation: ama: 'Henkelmann S, Böhm E, Cramer C, Eggert A. The bright and dark side of service quality signals: A contingency perspective. In: 2018 AMA Winter Academic Conference, New Orleans, FL. ; 2018.' apa: 'Henkelmann, S., Böhm, E., Cramer, C., & Eggert, A. (2018). The bright and dark side of service quality signals: A contingency perspective. 2018 AMA Winter Academic Conference, New Orleans, FL. 2018 AMA Winter Academic Conference, New Orleans, FL.' bibtex: '@inproceedings{Henkelmann_Böhm_Cramer_Eggert_2018, title={The bright and dark side of service quality signals: A contingency perspective}, booktitle={2018 AMA Winter Academic Conference, New Orleans, FL}, author={Henkelmann, S. and Böhm, Eva and Cramer, C. and Eggert, A.}, year={2018} }' chicago: 'Henkelmann, S., Eva Böhm, C. Cramer, and A. Eggert. “The Bright and Dark Side of Service Quality Signals: A Contingency Perspective.” In 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.' ieee: 'S. Henkelmann, E. Böhm, C. Cramer, and A. Eggert, “The bright and dark side of service quality signals: A contingency perspective,” presented at the 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.' mla: 'Henkelmann, S., et al. “The Bright and Dark Side of Service Quality Signals: A Contingency Perspective.” 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.' short: 'S. Henkelmann, E. Böhm, C. Cramer, A. Eggert, in: 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.' conference: location: New Orleans, FL name: 2018 AMA Winter Academic Conference date_created: 2023-08-25T08:52:20Z date_updated: 2023-08-25T10:06:42Z department: - _id: '785' language: - iso: eng publication: 2018 AMA Winter Academic Conference, New Orleans, FL publication_status: published status: public title: 'The bright and dark side of service quality signals: A contingency perspective' type: conference user_id: '49063' year: '2018' ... --- _id: '46677' author: - first_name: A. full_name: Salonen, A. last_name: Salonen - first_name: H. full_name: Terho, H. last_name: Terho - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: R. full_name: Rajala, R. last_name: Rajala - first_name: A. full_name: Virtanen, A. last_name: Virtanen citation: ama: 'Salonen A, Terho H, Böhm E, Rajala R, Virtanen A. How to transform a product-focused salesforce to solution sales? In: 47rd EMAC Annual Conference, Glasgow, UK. ; 2018.' apa: Salonen, A., Terho, H., Böhm, E., Rajala, R., & Virtanen, A. (2018). How to transform a product-focused salesforce to solution sales? 47rd EMAC Annual Conference, Glasgow, UK. 47rd EMAC Annual Conference, Glasgow, UK. bibtex: '@inproceedings{Salonen_Terho_Böhm_Rajala_Virtanen_2018, title={How to transform a product-focused salesforce to solution sales?}, booktitle={47rd EMAC Annual Conference, Glasgow, UK}, author={Salonen, A. and Terho, H. and Böhm, Eva and Rajala, R. and Virtanen, A.}, year={2018} }' chicago: Salonen, A., H. Terho, Eva Böhm, R. Rajala, and A. Virtanen. “How to Transform a Product-Focused Salesforce to Solution Sales?” In 47rd EMAC Annual Conference, Glasgow, UK, 2018. ieee: A. Salonen, H. Terho, E. Böhm, R. Rajala, and A. Virtanen, “How to transform a product-focused salesforce to solution sales?,” presented at the 47rd EMAC Annual Conference, Glasgow, UK, 2018. mla: Salonen, A., et al. “How to Transform a Product-Focused Salesforce to Solution Sales?” 47rd EMAC Annual Conference, Glasgow, UK, 2018. short: 'A. Salonen, H. Terho, E. Böhm, R. Rajala, A. Virtanen, in: 47rd EMAC Annual Conference, Glasgow, UK, 2018.' conference: location: Glasgow, UK name: 47rd EMAC Annual Conference date_created: 2023-08-25T08:51:12Z date_updated: 2023-08-25T10:06:49Z department: - _id: '785' language: - iso: eng publication: 47rd EMAC Annual Conference, Glasgow, UK publication_status: published status: public title: How to transform a product-focused salesforce to solution sales? type: conference user_id: '49063' year: '2018' ... --- _id: '46676' author: - first_name: A. full_name: Salonen, A. last_name: Salonen - first_name: H. full_name: Terho, H. last_name: Terho - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: R. full_name: Rajala, R. last_name: Rajala - first_name: A. full_name: Virtanen, A. last_name: Virtanen citation: ama: 'Salonen A, Terho H, Böhm E, Rajala R, Virtanen A. Engaging a product-oriented salesforce in solution sales. In: ISBM 2018 Academic Conference, Cambridge, MA. ; 2018.' apa: Salonen, A., Terho, H., Böhm, E., Rajala, R., & Virtanen, A. (2018). Engaging a product-oriented salesforce in solution sales. ISBM 2018 Academic Conference, Cambridge, MA. ISBM 2018 Academic Conference, Cambridge, MA. bibtex: '@inproceedings{Salonen_Terho_Böhm_Rajala_Virtanen_2018, title={Engaging a product-oriented salesforce in solution sales}, booktitle={ISBM 2018 Academic Conference, Cambridge, MA}, author={Salonen, A. and Terho, H. and Böhm, Eva and Rajala, R. and Virtanen, A.}, year={2018} }' chicago: Salonen, A., H. Terho, Eva Böhm, R. Rajala, and A. Virtanen. “Engaging a Product-Oriented Salesforce in Solution Sales.” In ISBM 2018 Academic Conference, Cambridge, MA, 2018. ieee: A. Salonen, H. Terho, E. Böhm, R. Rajala, and A. Virtanen, “Engaging a product-oriented salesforce in solution sales,” presented at the ISBM 2018 Academic Conference, Cambridge, MA, 2018. mla: Salonen, A., et al. “Engaging a Product-Oriented Salesforce in Solution Sales.” ISBM 2018 Academic Conference, Cambridge, MA, 2018. short: 'A. Salonen, H. Terho, E. Böhm, R. Rajala, A. Virtanen, in: ISBM 2018 Academic Conference, Cambridge, MA, 2018.' conference: location: Cambridge, MA name: ISBM 2018 Academic Conference date_created: 2023-08-25T08:50:00Z date_updated: 2023-08-25T10:10:35Z department: - _id: '785' language: - iso: eng publication: ISBM 2018 Academic Conference, Cambridge, MA publication_status: published status: public title: Engaging a product-oriented salesforce in solution sales type: conference user_id: '49063' year: '2018' ... --- _id: '41340' author: - first_name: Ina full_name: Garnefeld, Ina last_name: Garnefeld - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: Lena full_name: Klimke, Lena last_name: Klimke - first_name: Andrea full_name: Oestreich, Andrea last_name: Oestreich citation: ama: 'Garnefeld I, Böhm E, Klimke L, Oestreich A. I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions. Journal of the Academy of Marketing Science. 2018;46(6):1133-1147. doi:10.1007/s11747-018-0600-y' apa: 'Garnefeld, I., Böhm, E., Klimke, L., & Oestreich, A. (2018). I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions. Journal of the Academy of Marketing Science, 46(6), 1133–1147. https://doi.org/10.1007/s11747-018-0600-y' bibtex: '@article{Garnefeld_Böhm_Klimke_Oestreich_2018, title={I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions}, volume={46}, DOI={10.1007/s11747-018-0600-y}, number={6}, journal={Journal of the Academy of Marketing Science}, publisher={Springer Science and Business Media LLC}, author={Garnefeld, Ina and Böhm, Eva and Klimke, Lena and Oestreich, Andrea}, year={2018}, pages={1133–1147} }' chicago: 'Garnefeld, Ina, Eva Böhm, Lena Klimke, and Andrea Oestreich. “I Thought It Was over, but Now It Is Back: Customer Reactions to Ex Post Time Extensions of Sales Promotions.” Journal of the Academy of Marketing Science 46, no. 6 (2018): 1133–47. https://doi.org/10.1007/s11747-018-0600-y.' ieee: 'I. Garnefeld, E. Böhm, L. Klimke, and A. Oestreich, “I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions,” Journal of the Academy of Marketing Science, vol. 46, no. 6, pp. 1133–1147, 2018, doi: 10.1007/s11747-018-0600-y.' mla: 'Garnefeld, Ina, et al. “I Thought It Was over, but Now It Is Back: Customer Reactions to Ex Post Time Extensions of Sales Promotions.” Journal of the Academy of Marketing Science, vol. 46, no. 6, Springer Science and Business Media LLC, 2018, pp. 1133–47, doi:10.1007/s11747-018-0600-y.' short: I. Garnefeld, E. Böhm, L. Klimke, A. Oestreich, Journal of the Academy of Marketing Science 46 (2018) 1133–1147. date_created: 2023-02-01T08:30:59Z date_updated: 2023-09-01T10:17:15Z department: - _id: '785' doi: 10.1007/s11747-018-0600-y intvolume: ' 46' issue: '6' keyword: - Marketing - Economics and Econometrics - Business and International Management language: - iso: eng page: 1133-1147 publication: Journal of the Academy of Marketing Science publication_identifier: issn: - 0092-0703 - 1552-7824 publication_status: published publisher: Springer Science and Business Media LLC status: public title: 'I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions' type: journal_article user_id: '49063' volume: 46 year: '2018' ... --- _id: '4946' author: - first_name: Simon full_name: Eisele, Simon id: '11574' last_name: Eisele - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 citation: ama: 'Eisele S, Schneider M. Personalwirtschaft. In: Engels G, Maier G, Steffen E, eds. Handbuch Gestaltung digitaler und vernetzter Arbeitswelten. ; 2018:1-20.' apa: Eisele, S., & Schneider, M. (2018). Personalwirtschaft. In G. Engels, G. Maier, & E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter Arbeitswelten (pp. 1–20). bibtex: '@inbook{Eisele_Schneider_2018, title={ Personalwirtschaft}, booktitle={Handbuch Gestaltung digitaler und vernetzter Arbeitswelten}, author={Eisele, Simon and Schneider, Martin}, editor={Engels, Gregor and Maier, Gunter and Steffen, Eckhard}, year={2018}, pages={1–20} }' chicago: Eisele, Simon, and Martin Schneider. “ Personalwirtschaft.” In Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, edited by Gregor Engels, Gunter Maier, and Eckhard Steffen, 1–20, 2018. ieee: S. Eisele and M. Schneider, “ Personalwirtschaft,” in Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, G. Engels, G. Maier, and E. Steffen, Eds. 2018, pp. 1–20. mla: Eisele, Simon, and Martin Schneider. “ Personalwirtschaft.” Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, edited by Gregor Engels et al., 2018, pp. 1–20. short: 'S. Eisele, M. Schneider, in: G. Engels, G. Maier, E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, 2018, pp. 1–20.' date_created: 2018-10-26T10:10:47Z date_updated: 2023-11-22T20:07:21Z department: - _id: '178' - _id: '185' editor: - first_name: Gregor full_name: Engels, Gregor last_name: Engels - first_name: Gunter full_name: Maier, Gunter last_name: Maier - first_name: Eckhard full_name: Steffen, Eckhard last_name: Steffen language: - iso: ger page: 1-20 publication: Handbuch Gestaltung digitaler und vernetzter Arbeitswelten publication_identifier: isbn: - '3662528983' publication_status: published related_material: link: - relation: confirmation url: http://www.brownsbfs.co.uk/Product/Maier-Gunter/Handbuch-Gestaltung-digitaler-und-vernetzter-Arbeitswelten/9783662528983 status: public title: ' Personalwirtschaft' type: book_chapter user_id: '54657' year: '2018' ... --- _id: '4928' author: - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 citation: ama: 'Schneider M. Digitalization of Production, Human Capital, and Organizational Capital. In: Harteis C, ed. The Impact of Digitalization in the Workplace. ; 2018:39--52. doi:https://doi.org/10.1007/978-3-319-63257-5_4' apa: Schneider, M. (2018). Digitalization of Production, Human Capital, and Organizational Capital. In C. Harteis (Ed.), The Impact of Digitalization in the Workplace (pp. 39--52). https://doi.org/10.1007/978-3-319-63257-5_4 bibtex: '@inbook{Schneider_2018, title={Digitalization of Production, Human Capital, and Organizational Capital}, DOI={https://doi.org/10.1007/978-3-319-63257-5_4}, booktitle={The Impact of Digitalization in the Workplace}, author={Schneider, Martin}, editor={Harteis, Christian}, year={2018}, pages={39--52} }' chicago: Schneider, Martin. “Digitalization of Production, Human Capital, and Organizational Capital.” In The Impact of Digitalization in the Workplace, edited by Christian Harteis, 39--52, 2018. https://doi.org/10.1007/978-3-319-63257-5_4. ieee: M. Schneider, “Digitalization of Production, Human Capital, and Organizational Capital,” in The Impact of Digitalization in the Workplace, C. Harteis, Ed. 2018, pp. 39--52. mla: Schneider, Martin. “Digitalization of Production, Human Capital, and Organizational Capital.” The Impact of Digitalization in the Workplace, edited by Christian Harteis, 2018, pp. 39--52, doi:https://doi.org/10.1007/978-3-319-63257-5_4. short: 'M. Schneider, in: C. Harteis (Ed.), The Impact of Digitalization in the Workplace, 2018, pp. 39--52.' date_created: 2018-10-26T09:35:03Z date_updated: 2023-11-22T20:22:28Z department: - _id: '178' - _id: '185' doi: https://doi.org/10.1007/978-3-319-63257-5_4 editor: - first_name: Christian full_name: Harteis, Christian last_name: Harteis language: - iso: eng page: 39--52 publication: The Impact of Digitalization in the Workplace publication_status: published status: public title: Digitalization of Production, Human Capital, and Organizational Capital type: book_chapter user_id: '54657' year: '2018' ... --- _id: '45731' author: - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: C. full_name: Witte, C. last_name: Witte - first_name: A. full_name: Eggert, A. last_name: Eggert citation: ama: 'Steinhoff L, Witte C, Eggert A. Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement. Journal of Service Management Research. 2018;2(2):22-35. doi:http://dx.doi.org/10.15358/2511-8676-2018-2-22' apa: 'Steinhoff, L., Witte, C., & Eggert, A. (2018). Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement. Journal of Service Management Research, 2(2), 22–35. http://dx.doi.org/10.15358/2511-8676-2018-2-22' bibtex: '@article{Steinhoff_Witte_Eggert_2018, title={Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement}, volume={2}, DOI={http://dx.doi.org/10.15358/2511-8676-2018-2-22}, number={2}, journal={Journal of Service Management Research}, author={Steinhoff, Lena and Witte, C. and Eggert, A.}, year={2018}, pages={22–35} }' chicago: 'Steinhoff, Lena, C. Witte, and A. Eggert. “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement.” Journal of Service Management Research 2, no. 2 (2018): 22–35. http://dx.doi.org/10.15358/2511-8676-2018-2-22.' ieee: 'L. Steinhoff, C. Witte, and A. Eggert, “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement,” Journal of Service Management Research, vol. 2, no. 2, pp. 22–35, 2018, doi: http://dx.doi.org/10.15358/2511-8676-2018-2-22.' mla: 'Steinhoff, Lena, et al. “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement.” Journal of Service Management Research, vol. 2, no. 2, 2018, pp. 22–35, doi:http://dx.doi.org/10.15358/2511-8676-2018-2-22.' short: L. Steinhoff, C. Witte, A. Eggert, Journal of Service Management Research 2 (2018) 22–35. date_created: 2023-06-22T16:44:21Z date_updated: 2024-01-15T16:09:29Z department: - _id: '733' doi: http://dx.doi.org/10.15358/2511-8676-2018-2-22 intvolume: ' 2' issue: '2' language: - iso: eng page: 22-35 publication: Journal of Service Management Research publication_status: published status: public title: 'Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement' type: journal_article user_id: '68445' volume: 2 year: '2018' ... --- _id: '45745' author: - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: M. full_name: Zondag, M. last_name: Zondag citation: ama: 'Steinhoff L, Zondag M. Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey. In: 2018 Winter AMA Conference Proceedings, New Orleans. ; 2018.' apa: Steinhoff, L., & Zondag, M. (2018). Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey. 2018 Winter AMA Conference Proceedings, New Orleans. 2018 Winter AMA Conference Proceedings, New Orleans. bibtex: '@inproceedings{Steinhoff_Zondag_2018, title={Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey}, booktitle={2018 Winter AMA Conference Proceedings, New Orleans}, author={Steinhoff, Lena and Zondag, M.}, year={2018} }' chicago: Steinhoff, Lena, and M. Zondag. “Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey.” In 2018 Winter AMA Conference Proceedings, New Orleans, 2018. ieee: L. Steinhoff and M. Zondag, “Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey,” presented at the 2018 Winter AMA Conference Proceedings, New Orleans, 2018. mla: Steinhoff, Lena, and M. Zondag. “Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey.” 2018 Winter AMA Conference Proceedings, New Orleans, 2018. short: 'L. Steinhoff, M. Zondag, in: 2018 Winter AMA Conference Proceedings, New Orleans, 2018.' conference: location: New Orleans name: 2018 Winter AMA Conference Proceedings date_created: 2023-06-22T17:01:07Z date_updated: 2024-01-15T16:33:20Z department: - _id: '733' language: - iso: eng publication: 2018 Winter AMA Conference Proceedings, New Orleans publication_status: published status: public title: Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey type: conference user_id: '68445' year: '2018' ... --- _id: '45744' author: - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: C. full_name: Witte, C. last_name: Witte citation: ama: 'Eggert A, Steinhoff L, Witte C. Are Gift Purchases an Effective Driver of Customer Loyalty? In: 2018 Winter AMA Conference Proceedings, New Orleans. ; 2018.' apa: Eggert, A., Steinhoff, L., & Witte, C. (2018). Are Gift Purchases an Effective Driver of Customer Loyalty? 2018 Winter AMA Conference Proceedings, New Orleans. 2018 Winter AMA Conference Proceedings, New Orleans. bibtex: '@inproceedings{Eggert_Steinhoff_Witte_2018, title={Are Gift Purchases an Effective Driver of Customer Loyalty?}, booktitle={2018 Winter AMA Conference Proceedings, New Orleans}, author={Eggert, A. and Steinhoff, Lena and Witte, C.}, year={2018} }' chicago: Eggert, A., Lena Steinhoff, and C. Witte. “Are Gift Purchases an Effective Driver of Customer Loyalty?” In 2018 Winter AMA Conference Proceedings, New Orleans, 2018. ieee: A. Eggert, L. Steinhoff, and C. Witte, “Are Gift Purchases an Effective Driver of Customer Loyalty?,” presented at the 2018 Winter AMA Conference Proceedings, New Orleans, 2018. mla: Eggert, A., et al. “Are Gift Purchases an Effective Driver of Customer Loyalty?” 2018 Winter AMA Conference Proceedings, New Orleans, 2018. short: 'A. Eggert, L. Steinhoff, C. Witte, in: 2018 Winter AMA Conference Proceedings, New Orleans, 2018.' conference: location: New Orleans name: 2018 Winter AMA Conference Proceedings date_created: 2023-06-22T17:00:18Z date_updated: 2024-01-15T16:32:25Z department: - _id: '733' language: - iso: eng publication: 2018 Winter AMA Conference Proceedings, New Orleans publication_status: published status: public title: Are Gift Purchases an Effective Driver of Customer Loyalty? type: conference user_id: '68445' year: '2018' ... --- _id: '24378' author: - first_name: Benjamin full_name: Krebs, Benjamin id: '49220' last_name: Krebs - first_name: Marius full_name: Wehner, Marius last_name: Wehner - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: Krebs B, Wehner M, Kabst R. Wer hat hier das Sagen? Personalmagazin. 2017;2:20-23. apa: Krebs, B., Wehner, M., & Kabst, R. (2017). Wer hat hier das Sagen? Personalmagazin, 2, 20–23. bibtex: '@article{Krebs_Wehner_Kabst_2017, title={Wer hat hier das Sagen?}, volume={2}, journal={Personalmagazin}, author={Krebs, Benjamin and Wehner, Marius and Kabst, Rüdiger}, year={2017}, pages={20–23} }' chicago: 'Krebs, Benjamin, Marius Wehner, and Rüdiger Kabst. “Wer Hat Hier Das Sagen?” Personalmagazin 2 (2017): 20–23.' ieee: B. Krebs, M. Wehner, and R. Kabst, “Wer hat hier das Sagen?,” Personalmagazin, vol. 2, pp. 20–23, 2017. mla: Krebs, Benjamin, et al. “Wer Hat Hier Das Sagen?” Personalmagazin, vol. 2, 2017, pp. 20–23. short: B. Krebs, M. Wehner, R. Kabst, Personalmagazin 2 (2017) 20–23. date_created: 2021-09-14T11:24:41Z date_updated: 2022-01-06T06:56:19Z department: - _id: '178' intvolume: ' 2' language: - iso: eng page: 20-23 publication: Personalmagazin status: public title: Wer hat hier das Sagen? type: journal_article user_id: '49220' volume: 2 year: '2017' ... --- _id: '24379' author: - first_name: Benjamin full_name: Krebs, Benjamin id: '49220' last_name: Krebs - first_name: Marius full_name: Wehner, Marius last_name: Wehner - first_name: Rüdiger full_name: Kabst, Rüdiger last_name: Kabst citation: ama: Krebs B, Wehner M, Kabst R. Nordeuropa hat´s nicht nötig. Personalmagazin. 2017;2:24-25. apa: Krebs, B., Wehner, M., & Kabst, R. (2017). Nordeuropa hat´s nicht nötig. Personalmagazin, 2, 24–25. bibtex: '@article{Krebs_Wehner_Kabst_2017, title={Nordeuropa hat´s nicht nötig}, volume={2}, journal={Personalmagazin}, author={Krebs, Benjamin and Wehner, Marius and Kabst, Rüdiger}, year={2017}, pages={24–25} }' chicago: 'Krebs, Benjamin, Marius Wehner, and Rüdiger Kabst. “Nordeuropa Hat´s Nicht Nötig.” Personalmagazin 2 (2017): 24–25.' ieee: B. Krebs, M. Wehner, and R. Kabst, “Nordeuropa hat´s nicht nötig,” Personalmagazin, vol. 2, pp. 24–25, 2017. mla: Krebs, Benjamin, et al. “Nordeuropa Hat´s Nicht Nötig.” Personalmagazin, vol. 2, 2017, pp. 24–25. short: B. Krebs, M. Wehner, R. Kabst, Personalmagazin 2 (2017) 24–25. date_created: 2021-09-14T11:25:37Z date_updated: 2022-01-06T06:56:19Z department: - _id: '178' intvolume: ' 2' language: - iso: eng page: 24-25 publication: Personalmagazin status: public title: Nordeuropa hat´s nicht nötig type: journal_article user_id: '49220' volume: 2 year: '2017' ... --- _id: '24380' author: - first_name: Hannah full_name: Rauterberg, Hannah last_name: Rauterberg - first_name: Benjamin full_name: Krebs, Benjamin id: '49220' last_name: Krebs citation: ama: Rauterberg H, Krebs B. Cranet Survey 2015/2016 - Stand der HR-Digitalisierung. Personalführung. 2017;5:28-33. apa: Rauterberg, H., & Krebs, B. (2017). Cranet Survey 2015/2016 - Stand der HR-Digitalisierung. Personalführung, 5, 28–33. bibtex: '@article{Rauterberg_Krebs_2017, title={Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.}, volume={5}, journal={Personalführung}, author={Rauterberg, Hannah and Krebs, Benjamin}, year={2017}, pages={28–33} }' chicago: 'Rauterberg, Hannah, and Benjamin Krebs. “Cranet Survey 2015/2016 - Stand Der HR-Digitalisierung.” Personalführung 5 (2017): 28–33.' ieee: H. Rauterberg and B. Krebs, “Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.,” Personalführung, vol. 5, pp. 28–33, 2017. mla: Rauterberg, Hannah, and Benjamin Krebs. “Cranet Survey 2015/2016 - Stand Der HR-Digitalisierung.” Personalführung, vol. 5, 2017, pp. 28–33. short: H. Rauterberg, B. Krebs, Personalführung 5 (2017) 28–33. date_created: 2021-09-14T11:26:50Z date_updated: 2022-01-06T06:56:19Z department: - _id: '178' intvolume: ' 5' language: - iso: eng page: 28-33 publication: Personalführung status: public title: Cranet Survey 2015/2016 - Stand der HR-Digitalisierung. type: journal_article user_id: '49220' volume: 5 year: '2017' ... --- _id: '3307' author: - first_name: Bernd full_name: Frick, Bernd last_name: Frick - first_name: Daniel full_name: Kaimann, Daniel id: '18949' last_name: Kaimann citation: ama: Frick B, Kaimann D. The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets. Applied Economics Letters. 2017;24(17):1237-1240. doi:10.1080/13504851.2016.1270399 apa: Frick, B., & Kaimann, D. (2017). The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets. Applied Economics Letters, 24(17), 1237–1240. https://doi.org/10.1080/13504851.2016.1270399 bibtex: '@article{Frick_Kaimann_2017, title={The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets}, volume={24}, DOI={10.1080/13504851.2016.1270399}, number={17}, journal={Applied Economics Letters}, publisher={Taylor & Francis}, author={Frick, Bernd and Kaimann, Daniel}, year={2017}, pages={1237–1240} }' chicago: 'Frick, Bernd, and Daniel Kaimann. “The Impact of Customer Reviews and Advertisement Efforts on the Performance of Experience Goods in Electronic Markets.” Applied Economics Letters 24, no. 17 (2017): 1237–40. https://doi.org/10.1080/13504851.2016.1270399.' ieee: B. Frick and D. Kaimann, “The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets,” Applied Economics Letters, vol. 24, no. 17, pp. 1237–1240, 2017. mla: Frick, Bernd, and Daniel Kaimann. “The Impact of Customer Reviews and Advertisement Efforts on the Performance of Experience Goods in Electronic Markets.” Applied Economics Letters, vol. 24, no. 17, Taylor & Francis, 2017, pp. 1237–40, doi:10.1080/13504851.2016.1270399. short: B. Frick, D. Kaimann, Applied Economics Letters 24 (2017) 1237–1240. date_created: 2018-06-22T11:25:35Z date_updated: 2022-01-06T06:59:10Z ddc: - '000' department: - _id: '183' doi: 10.1080/13504851.2016.1270399 file: - access_level: closed content_type: application/pdf creator: ups date_created: 2018-11-02T15:37:41Z date_updated: 2018-11-02T15:37:41Z file_id: '5308' file_name: FrickKaimann.pdf file_size: 700352 relation: main_file success: 1 file_date_updated: 2018-11-02T15:37:41Z has_accepted_license: '1' intvolume: ' 24' issue: '17' language: - iso: eng page: 1237-1240 project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publication: Applied Economics Letters publisher: Taylor & Francis status: public title: The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets type: journal_article user_id: '477' volume: 24 year: '2017' ... --- _id: '3537' author: - first_name: Julia full_name: Rötzmeier-Keuper, Julia id: '24869' last_name: Rötzmeier-Keuper - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Rötzmeier-Keuper J, Wünderlich N. How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. In: Proceedings of the 2017 Frontiers in Service Conference. ; 2017.' apa: Rötzmeier-Keuper, J., & Wünderlich, N. (2017). How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. In Proceedings of the 2017 Frontiers in Service Conference. New York City, USA. bibtex: '@inproceedings{Rötzmeier-Keuper_Wünderlich_2017, title={How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Rötzmeier-Keuper, Julia and Wünderlich, Nancy}, year={2017} }' chicago: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.” In Proceedings of the 2017 Frontiers in Service Conference, 2017. ieee: J. Rötzmeier-Keuper and N. Wünderlich, “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.,” in Proceedings of the 2017 Frontiers in Service Conference, New York City, USA, 2017. mla: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.” Proceedings of the 2017 Frontiers in Service Conference, 2017. short: 'J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.' conference: location: New York City, USA name: Frontiers in Service Conference date_created: 2018-07-11T07:38:23Z date_updated: 2022-01-06T06:59:22Z department: - _id: '181' language: - iso: eng publication: Proceedings of the 2017 Frontiers in Service Conference status: public title: How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. type: conference user_id: '37741' year: '2017' ... --- _id: '115' abstract: - lang: eng text: 'Whenever customers have to decide between different instances of the same product, they are interested in buying the best product. In contrast, companies are interested in reducing the construction effort (and usually as a consequence thereof, the quality) to gain profit. The described setting is widely known as opposed preferences in quality of the product and also applies to the context of service-oriented computing. In general, service-oriented computing emphasizes the construction of large software systems out of existing services, where services are small and self-contained pieces of software that adhere to a specified interface. Several implementations of the same interface are considered as several instances of the same service. Thereby, customers are interested in buying the best service implementation for their service composition wrt. to metrics, such as costs, energy, memory consumption, or execution time. One way to ensure the service quality is to employ certificates, which can come in different kinds: Technical certificates proving correctness can be automatically constructed by the service provider and again be automatically checked by the user. Digital certificates allow proof of the integrity of a product. Other certificates might be rolled out if service providers follow a good software construction principle, which is checked in annual audits. Whereas all of these certificates are handled differently in service markets, what they have in common is that they influence the buying decisions of customers. In this paper, we review state-of-the-art developments in certification with respect to service-oriented computing. We not only discuss how certificates are constructed and handled in service-oriented computing but also review the effects of certificates on the market from an economic perspective.' author: - first_name: Marie-Christine full_name: Jakobs, Marie-Christine last_name: Jakobs - first_name: Julia full_name: Krämer, Julia last_name: Krämer - first_name: Dirk full_name: van Straaten, Dirk id: '10311' last_name: van Straaten - first_name: Theodor full_name: Lettmann, Theodor id: '315' last_name: Lettmann orcid: 0000-0001-5859-2457 citation: ama: 'Jakobs M-C, Krämer J, van Straaten D, Lettmann T. Certification Matters for Service Markets. In: Marcelo De Barros, Janusz Klink,Tadeus Uhl TP, ed. The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION). ; 2017:7-12.' apa: Jakobs, M.-C., Krämer, J., van Straaten, D., & Lettmann, T. (2017). Certification Matters for Service Markets. In T. P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION) (pp. 7–12). bibtex: '@inproceedings{Jakobs_Krämer_van Straaten_Lettmann_2017, title={Certification Matters for Service Markets}, booktitle={The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)}, author={Jakobs, Marie-Christine and Krämer, Julia and van Straaten, Dirk and Lettmann, Theodor}, editor={Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas PrinzEditor}, year={2017}, pages={7–12} }' chicago: Jakobs, Marie-Christine, Julia Krämer, Dirk van Straaten, and Theodor Lettmann. “Certification Matters for Service Markets.” In The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus Uhl, 7–12, 2017. ieee: M.-C. Jakobs, J. Krämer, D. van Straaten, and T. Lettmann, “Certification Matters for Service Markets,” in The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12. mla: Jakobs, Marie-Christine, et al. “Certification Matters for Service Markets.” The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus Uhl, 2017, pp. 7–12. short: 'M.-C. Jakobs, J. Krämer, D. van Straaten, T. Lettmann, in: T.P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12.' date_created: 2017-10-17T12:41:14Z date_updated: 2022-01-06T06:51:02Z ddc: - '040' department: - _id: '77' - _id: '355' - _id: '179' editor: - first_name: Thomas Prinz full_name: Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas Prinz last_name: Marcelo De Barros, Janusz Klink,Tadeus Uhl file: - access_level: closed content_type: application/pdf creator: florida date_created: 2018-03-21T13:04:12Z date_updated: 2018-03-21T13:04:12Z file_id: '1564' file_name: 115-JakobsKraemerVanStraatenLettmann2017.pdf file_size: 133531 relation: main_file success: 1 file_date_updated: 2018-03-21T13:04:12Z has_accepted_license: '1' language: - iso: eng page: 7-12 project: - _id: '1' name: SFB 901 - _id: '10' name: SFB 901 - Subprojekt B2 - _id: '11' name: SFB 901 - Subproject B3 - _id: '12' name: SFB 901 - Subproject B4 - _id: '8' name: SFB 901 - Subproject A4 - _id: '2' name: SFB 901 - Project Area A - _id: '3' name: SFB 901 - Project Area B publication: The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION) status: public title: Certification Matters for Service Markets type: conference user_id: '477' year: '2017' ... --- _id: '21130' author: - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: 'Thommes K. Managementpraktiken in KMU. In: Müller D, ed. Controlling Für Kleine Und Mittlere Unternehmen. 2nd ed. Berlin, Boston: De Gruyter; 2017:367-392. doi:10.1515/9783110517163-015' apa: 'Thommes, K. (2017). Managementpraktiken in KMU. In D. Müller (Ed.), Controlling für kleine und mittlere Unternehmen (2nd ed., pp. 367–392). Berlin, Boston: De Gruyter. https://doi.org/10.1515/9783110517163-015' bibtex: '@inbook{Thommes_2017, place={Berlin, Boston}, edition={2}, title={Managementpraktiken in KMU}, DOI={10.1515/9783110517163-015}, booktitle={Controlling für kleine und mittlere Unternehmen}, publisher={De Gruyter}, author={Thommes, Kirsten}, editor={Müller, DavidEditor}, year={2017}, pages={367–392} }' chicago: 'Thommes, Kirsten. “Managementpraktiken in KMU.” In Controlling Für Kleine Und Mittlere Unternehmen, edited by David Müller, 2nd ed., 367–92. Berlin, Boston: De Gruyter, 2017. https://doi.org/10.1515/9783110517163-015.' ieee: 'K. Thommes, “Managementpraktiken in KMU,” in Controlling für kleine und mittlere Unternehmen, 2nd ed., D. Müller, Ed. Berlin, Boston: De Gruyter, 2017, pp. 367–392.' mla: Thommes, Kirsten. “Managementpraktiken in KMU.” Controlling Für Kleine Und Mittlere Unternehmen, edited by David Müller, 2nd ed., De Gruyter, 2017, pp. 367–92, doi:10.1515/9783110517163-015. short: 'K. Thommes, in: D. Müller (Ed.), Controlling Für Kleine Und Mittlere Unternehmen, 2nd ed., De Gruyter, Berlin, Boston, 2017, pp. 367–392.' date_created: 2021-02-03T07:47:04Z date_updated: 2022-01-06T06:54:46Z department: - _id: '178' doi: 10.1515/9783110517163-015 edition: '2' editor: - first_name: David full_name: Müller, David last_name: Müller language: - iso: eng page: 367-392 place: Berlin, Boston publication: Controlling für kleine und mittlere Unternehmen publication_identifier: isbn: - '9783110517163' publication_status: published publisher: De Gruyter status: public title: Managementpraktiken in KMU type: book_chapter user_id: '49071' year: '2017' ... --- _id: '20493' author: - first_name: Benjamin Philipp full_name: Krebs, Benjamin Philipp last_name: Krebs citation: ama: 'Krebs BP. Talent management and workforce performance: The too-much-potential-talent-effect. . In: ; 2017.' apa: 'Krebs, B. P. (2017). Talent management and workforce performance: The too-much-potential-talent-effect. . Academy of Management Annual Meeting , Atlanta, USA.' bibtex: '@inproceedings{Krebs_2017, title={Talent management and workforce performance: The too-much-potential-talent-effect. }, author={Krebs, Benjamin Philipp}, year={2017} }' chicago: 'Krebs, Benjamin Philipp. “Talent Management and Workforce Performance: The Too-Much-Potential-Talent-Effect. ,” 2017.' ieee: 'B. P. Krebs, “Talent management and workforce performance: The too-much-potential-talent-effect. ,” presented at the Academy of Management Annual Meeting , Atlanta, USA, 2017.' mla: 'Krebs, Benjamin Philipp. Talent Management and Workforce Performance: The Too-Much-Potential-Talent-Effect. . 2017.' short: 'B.P. Krebs, in: 2017.' conference: end_date: 2017-08-08 location: Atlanta, USA name: 'Academy of Management Annual Meeting ' start_date: 2017-08-04 date_created: 2020-11-24T12:03:17Z date_updated: 2022-01-06T06:54:27Z department: - _id: '178' language: - iso: eng status: public title: 'Talent management and workforce performance: The too-much-potential-talent-effect. ' type: conference user_id: '63338' year: '2017' ... --- _id: '4674' author: - first_name: Anica full_name: Rose, Anica last_name: Rose citation: ama: 'Rose A. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn; 2017.' apa: 'Rose, A. (2017). The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn.' bibtex: '@book{Rose_2017, title={The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field}, publisher={Universität Paderborn}, author={Rose, Anica}, year={2017} }' chicago: 'Rose, Anica. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017.' ieee: 'A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017.' mla: 'Rose, Anica. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017.' short: 'A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field, Universität Paderborn, 2017.' date_created: 2018-10-12T06:31:07Z date_updated: 2022-01-06T07:01:18Z ddc: - '040' department: - _id: '183' file: - access_level: closed content_type: application/pdf creator: florida date_created: 2018-10-12T06:28:46Z date_updated: 2018-10-12T06:28:46Z file_id: '4675' file_name: Dissertation_Anica Rose.pdf file_size: 1907117 relation: main_file file_date_updated: 2018-10-12T06:28:46Z has_accepted_license: '1' language: - iso: eng project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick title: 'The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field' type: dissertation user_id: '477' year: '2017' ... --- _id: '4836' author: - first_name: Harri full_name: Terho, Harri last_name: Terho - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Wolfgang full_name: Ulaga, Wolfgang last_name: Ulaga - first_name: Alexander full_name: Haas, Alexander last_name: Haas - first_name: Eva full_name: Boehm, Eva last_name: Boehm citation: ama: 'Terho H, Eggert A, Ulaga W, Haas A, Boehm E. Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management. 2017:42--55.' apa: 'Terho, H., Eggert, A., Ulaga, W., Haas, A., & Boehm, E. (2017). Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management, 42--55.' bibtex: '@article{Terho_Eggert_Ulaga_Haas_Boehm_2017, title={Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action}, journal={Industrial Marketing Management}, author={Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Boehm, Eva}, year={2017}, pages={42--55} }' chicago: 'Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva Boehm. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, 2017, 42--55.' ieee: 'H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Boehm, “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action,” Industrial Marketing Management, pp. 42--55, 2017.' mla: 'Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, 2017, pp. 42--55.' short: H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Boehm, Industrial Marketing Management (2017) 42--55. date_created: 2018-10-25T08:13:01Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' language: - iso: eng page: 42--55 publication: Industrial Marketing Management status: public title: 'Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4837' author: - first_name: Adrian full_name: Payne, Adrian last_name: Payne - first_name: Pennie full_name: Frow, Pennie last_name: Frow - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert citation: ama: 'Payne A, Frow P, Eggert A. The customer value proposition: evolution, development, and application in marketing. Journal of the Academy of Marketing Science. 2017;(4):467--489.' apa: 'Payne, A., Frow, P., & Eggert, A. (2017). The customer value proposition: evolution, development, and application in marketing. Journal of the Academy of Marketing Science, (4), 467--489.' bibtex: '@article{Payne_Frow_Eggert_2017, title={The customer value proposition: evolution, development, and application in marketing}, number={4}, journal={Journal of the Academy of Marketing Science}, author={Payne, Adrian and Frow, Pennie and Eggert, Andreas}, year={2017}, pages={467--489} }' chicago: 'Payne, Adrian, Pennie Frow, and Andreas Eggert. “The Customer Value Proposition: Evolution, Development, and Application in Marketing.” Journal of the Academy of Marketing Science, no. 4 (2017): 467--489.' ieee: 'A. Payne, P. Frow, and A. Eggert, “The customer value proposition: evolution, development, and application in marketing,” Journal of the Academy of Marketing Science, no. 4, pp. 467--489, 2017.' mla: 'Payne, Adrian, et al. “The Customer Value Proposition: Evolution, Development, and Application in Marketing.” Journal of the Academy of Marketing Science, no. 4, 2017, pp. 467--489.' short: A. Payne, P. Frow, A. Eggert, Journal of the Academy of Marketing Science (2017) 467--489. date_created: 2018-10-25T08:14:30Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' issue: '4' page: 467--489 publication: Journal of the Academy of Marketing Science status: public title: 'The customer value proposition: evolution, development, and application in marketing' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4838' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Eva full_name: Boehm, Eva last_name: Boehm - first_name: Christina full_name: Cramer, Christina last_name: Cramer citation: ama: 'Eggert A, Boehm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. Journal of Service Management. 2017;(3):476--498.' apa: 'Eggert, A., Boehm, E., & Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. Journal of Service Management, (3), 476--498.' bibtex: '@article{Eggert_Boehm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, number={3}, journal={Journal of Service Management}, author={Eggert, Andreas and Boehm, Eva and Cramer, Christina}, year={2017}, pages={476--498} }' chicago: 'Eggert, Andreas, Eva Boehm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, no. 3 (2017): 476--498.' ieee: 'A. Eggert, E. Boehm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” Journal of Service Management, no. 3, pp. 476--498, 2017.' mla: 'Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, no. 3, 2017, pp. 476--498.' short: A. Eggert, E. Boehm, C. Cramer, Journal of Service Management (2017) 476--498. date_created: 2018-10-25T08:15:42Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' issue: '3' language: - iso: eng page: 476--498 publication: Journal of Service Management status: public title: 'Business service outsourcing in manufacturing firms: an event study' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4840' author: - first_name: Eva full_name: Boehm, Eva last_name: Boehm - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Christoph full_name: Thiesbrummel, Christoph last_name: Thiesbrummel citation: ama: 'Boehm E, Eggert A, Thiesbrummel C. Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management. 2017:101--111.' apa: 'Boehm, E., Eggert, A., & Thiesbrummel, C. (2017). Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management, 101--111.' bibtex: '@article{Boehm_Eggert_Thiesbrummel_2017, title={Service transition: A viable option for manufacturing companies with deteriorating financial performance?}, journal={Industrial Marketing Management}, author={Boehm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}, year={2017}, pages={101--111} }' chicago: 'Boehm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management, 2017, 101--111.' ieee: 'E. Boehm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with deteriorating financial performance?,” Industrial Marketing Management, pp. 101--111, 2017.' mla: 'Boehm, Eva, et al. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management, 2017, pp. 101--111.' short: E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017) 101--111. date_created: 2018-10-25T08:18:08Z date_updated: 2022-01-06T07:01:27Z department: - _id: '180' page: 101--111 publication: Industrial Marketing Management status: public title: 'Service transition: A viable option for manufacturing companies with deteriorating financial performance?' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4908' citation: ama: 'Helm S, Günter B, Eggert A, eds. Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden; 2017. doi:10.1007/978-3-658-10920-2' apa: 'Helm, S., Günter, B., & Eggert, A. (Eds.). (2017). Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2' bibtex: '@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={10.1007/978-3-658-10920-2}, publisher={Springer Fachmedien Wiesbaden}, year={2017} }' chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert, eds. Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2.' ieee: 'S. Helm, B. Günter, and A. Eggert, Eds., Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden, 2017.' mla: Helm, Sabrina, et al., editors. Kundenwert. Springer Fachmedien Wiesbaden, 2017, doi:10.1007/978-3-658-10920-2. short: S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017. date_created: 2018-10-26T08:35:05Z date_updated: 2022-01-06T07:01:29Z department: - _id: '178' - _id: '180' doi: 10.1007/978-3-658-10920-2 editor: - first_name: Sabrina full_name: Helm, Sabrina last_name: Helm - first_name: Bernd full_name: Günter, Bernd last_name: Günter - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert place: Wiesbaden publication_identifier: isbn: - '9783658109196' - '9783658109202' publication_status: published publisher: Springer Fachmedien Wiesbaden status: public title: Kundenwert type: book_editor user_id: '57352' year: '2017' ... --- _id: '4933' abstract: - lang: eng text: Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract. article_type: original author: - first_name: Florian v full_name: Wangenheim, Florian v last_name: Wangenheim - first_name: Nancy V full_name: Wünderlich, Nancy V last_name: Wünderlich - first_name: Jan H full_name: Schumann, Jan H last_name: Schumann citation: ama: Wangenheim F v, Wünderlich NV, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research. 2017;(79):181--188. apa: Wangenheim, F. v, Wünderlich, N. V., & Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research, (79), 181--188. bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy V and Schumann, Jan H}, year={2017}, pages={181--188} }' chicago: 'Wangenheim, Florian v, Nancy V Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79 (2017): 181--188.' ieee: F. v Wangenheim, N. V. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” Journal of Business Research, no. 79, pp. 181--188, 2017. mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 181--188. short: F. v Wangenheim, N.V. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188. date_created: 2018-10-26T09:41:17Z date_updated: 2022-01-06T07:01:29Z department: - _id: '178' issue: '79' language: - iso: eng page: 181--188 publication: Journal of Business Research publication_status: published publisher: Elsevier status: public title: Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts type: journal_article user_id: '37741' year: '2017' ... --- _id: '4941' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert citation: ama: 'Eggert A. Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration. In: Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden; 2017:37-51. doi:10.1007/978-3-658-10920-2_2' apa: 'Eggert, A. (2017). Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration. In Kundenwert (pp. 37–51). Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2_2' bibtex: '@inbook{Eggert_2017, place={Wiesbaden}, title={Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration}, DOI={10.1007/978-3-658-10920-2_2}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Eggert, Andreas}, year={2017}, pages={37–51} }' chicago: 'Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” In Kundenwert, 37–51. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2_2.' ieee: 'A. Eggert, “Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration,” in Kundenwert, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 37–51.' mla: 'Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” Kundenwert, Springer Fachmedien Wiesbaden, 2017, pp. 37–51, doi:10.1007/978-3-658-10920-2_2.' short: 'A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 37–51.' date_created: 2018-10-26T09:57:19Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '180' doi: 10.1007/978-3-658-10920-2_2 page: 37-51 place: Wiesbaden publication: Kundenwert publication_identifier: isbn: - '9783658109196' - '9783658109202' publication_status: published publisher: Springer Fachmedien Wiesbaden status: public title: 'Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration' type: book_chapter user_id: '57352' year: '2017' ... --- _id: '4942' author: - first_name: Sabrina full_name: Helm, Sabrina last_name: Helm - first_name: Bernd full_name: Günter, Bernd last_name: Günter - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert citation: ama: 'Helm S, Günter B, Eggert A. Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In: Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden; 2017:3-34. doi:10.1007/978-3-658-10920-2_1' apa: 'Helm, S., Günter, B., & Eggert, A. (2017). Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In Kundenwert (pp. 3–34). Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2_1' bibtex: '@inbook{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen}, DOI={10.1007/978-3-658-10920-2_1}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Helm, Sabrina and Günter, Bernd and Eggert, Andreas}, year={2017}, pages={3–34} }' chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” In Kundenwert, 3–34. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2_1.' ieee: 'S. Helm, B. Günter, and A. Eggert, “Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen,” in Kundenwert, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 3–34.' mla: Helm, Sabrina, et al. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” Kundenwert, Springer Fachmedien Wiesbaden, 2017, pp. 3–34, doi:10.1007/978-3-658-10920-2_1. short: 'S. Helm, B. Günter, A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 3–34.' date_created: 2018-10-26T09:58:46Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '180' doi: 10.1007/978-3-658-10920-2_1 page: 3-34 place: Wiesbaden publication: Kundenwert publication_identifier: isbn: - '9783658109196' - '9783658109202' publication_status: published publisher: Springer Fachmedien Wiesbaden status: public title: Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen type: book_chapter user_id: '57352' year: '2017' ... --- _id: '4947' abstract: - lang: eng text: Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract. article_type: original author: - first_name: Florian v full_name: Wangenheim, Florian v last_name: Wangenheim - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: Jan H full_name: Schumann, Jan H last_name: Schumann citation: ama: Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research. 2017;(79):181--188. apa: Wangenheim, F. v, Wünderlich, N., & Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research, (79), 181--188. bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }' chicago: 'Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79 (2017): 181--188.' ieee: F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” Journal of Business Research, no. 79, pp. 181--188, 2017. mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 181--188. short: F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188. date_created: 2018-10-26T10:11:34Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '181' issue: '79' keyword: - IT-based service - Smart services - Contract renewal - Retention - Customer churn - Free trial language: - iso: eng page: 181--188 publication: Journal of Business Research publication_status: published publisher: Elsevier status: public title: Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts type: journal_article user_id: '37741' year: '2017' ... --- _id: '4949' abstract: - lang: eng text: The service encounter – one of the foundational concepts in service research – is fundamentally changing due to rapid evolutions in technology. In this paper, we offer an updated perspective on what we label the “Service Encounter 2.0”. To this end, we develop a conceptual framework that captures the essence of the Service Encounter 2.0 and provides a synthesis of the changing interdependent roles of technology, employees, and customers. We find that technology either augments or substitutes service employees, and can foster network connections. In turn, employees and customers are taking on the role of enabler, innovator, coordinator and differentiator. In addition, we identify critical areas for future research on this important topic. article_type: original author: - first_name: Bart full_name: Larivière, Bart last_name: Larivière - first_name: David full_name: Bowen, David last_name: Bowen - first_name: Tor W full_name: Andreassen, Tor W last_name: Andreassen - first_name: Werner full_name: Kunz, Werner last_name: Kunz - first_name: Nancy J full_name: Sirianni, Nancy J last_name: Sirianni - first_name: Chris full_name: Voss, Chris last_name: Voss - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: Arne full_name: De Keyser, Arne last_name: De Keyser citation: ama: 'Larivière B, Bowen D, Andreassen TW, et al. “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. Journal of Business Research. 2017;(79):238--246.' apa: 'Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., … De Keyser, A. (2017). “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. Journal of Business Research, (79), 238--246.' bibtex: '@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017}, pages={238--246} }' chicago: 'Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” Journal of Business Research, no. 79 (2017): 238--246.' ieee: 'B. Larivière et al., “‘Service Encounter 2.0’: An investigation into the roles of technology, employees and customers,” Journal of Business Research, no. 79, pp. 238--246, 2017.' mla: 'Larivière, Bart, et al. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 238--246.' short: B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246. date_created: 2018-10-26T10:15:22Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '181' issue: '79' keyword: - Service encounter - Technology roles - Employee roles - Customer roles - Employee experience - Customer experience language: - iso: eng page: 238--246 publication: Journal of Business Research publication_status: published publisher: Elsevier status: public title: '“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers' type: journal_article user_id: '37741' year: '2017' ... --- _id: '4955' author: - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: 'Stefanie ' full_name: 'Paluch, Stefanie ' last_name: Paluch citation: ama: 'Wünderlich N, Paluch S. A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents. In: Proceedings of the 38th International Conference on Information Systems (ICIS 2017). ; 2017.' apa: 'Wünderlich, N., & Paluch, S. (2017). A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents. In Proceedings of the 38th International Conference on Information Systems (ICIS 2017). Seoul, Korea.' bibtex: '@inproceedings{Wünderlich_Paluch_2017, title={A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents}, booktitle={Proceedings of the 38th International Conference on Information Systems (ICIS 2017)}, author={Wünderlich, Nancy and Paluch, Stefanie }, year={2017} }' chicago: 'Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents.” In Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.' ieee: 'N. Wünderlich and S. Paluch, “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents,” in Proceedings of the 38th International Conference on Information Systems (ICIS 2017), Seoul, Korea, 2017.' mla: 'Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents.” Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.' short: 'N. Wünderlich, S. Paluch, in: Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.' conference: location: Seoul, Korea name: 38th International Conference on Information Systems (ICIS 2017) date_created: 2018-10-26T10:32:20Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '181' language: - iso: eng publication: Proceedings of the 38th International Conference on Information Systems (ICIS 2017) publication_status: published status: public title: 'A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents' type: conference user_id: '37741' year: '2017' ... --- _id: '4956' author: - first_name: Isabel full_name: Teßmer, Isabel last_name: Teßmer - first_name: Marcus full_name: Olsson, Marcus last_name: Olsson - first_name: Anders full_name: Gustafsson, Anders last_name: Gustafsson - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Teßmer I, Olsson M, Gustafsson A, Wünderlich N. How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances. In: Proceedings of the 2017 Frontiers in Service Conference. ; 2017.' apa: 'Teßmer, I., Olsson, M., Gustafsson, A., & Wünderlich, N. (2017). How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances. In Proceedings of the 2017 Frontiers in Service Conference. New York City, USA.' bibtex: '@inproceedings{Teßmer_Olsson_Gustafsson_Wünderlich_2017, title={How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Teßmer, Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy}, year={2017} }' chicago: 'Teßmer, Isabel, Marcus Olsson, Anders Gustafsson, and Nancy Wünderlich. “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of Affordances.” In Proceedings of the 2017 Frontiers in Service Conference, 2017.' ieee: 'I. Teßmer, M. Olsson, A. Gustafsson, and N. Wünderlich, “How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances,” in Proceedings of the 2017 Frontiers in Service Conference, New York City, USA, 2017.' mla: 'Teßmer, Isabel, et al. “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of Affordances.” Proceedings of the 2017 Frontiers in Service Conference, 2017.' short: 'I. Teßmer, M. Olsson, A. Gustafsson, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.' conference: location: New York City, USA name: 2017 Frontiers in Service Conference date_created: 2018-10-26T10:35:18Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '181' language: - iso: eng publication: Proceedings of the 2017 Frontiers in Service Conference publication_status: published status: public title: 'How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances' type: conference user_id: '37741' year: '2017' ... --- _id: '4966' author: - first_name: Christian full_name: Grund, Christian last_name: Grund - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: Grund C, Thommes K. The Role of Contract Types for Employees’ Public Service Motivation. Schmalenbach Business Review. 2017;(4):377--398. apa: Grund, C., & Thommes, K. (2017). The Role of Contract Types for Employees’ Public Service Motivation. Schmalenbach Business Review, (4), 377--398. bibtex: '@article{Grund_Thommes_2017, title={The Role of Contract Types for Employees’ Public Service Motivation}, number={4}, journal={Schmalenbach Business Review}, author={Grund, Christian and Thommes, Kirsten}, year={2017}, pages={377--398} }' chicago: 'Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’ Public Service Motivation.” Schmalenbach Business Review, no. 4 (2017): 377--398.' ieee: C. Grund and K. Thommes, “The Role of Contract Types for Employees’ Public Service Motivation,” Schmalenbach Business Review, no. 4, pp. 377--398, 2017. mla: Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’ Public Service Motivation.” Schmalenbach Business Review, no. 4, 2017, pp. 377--398. short: C. Grund, K. Thommes, Schmalenbach Business Review (2017) 377--398. date_created: 2018-10-29T07:58:38Z date_updated: 2022-01-06T07:01:31Z department: - _id: '178' - _id: '184' issue: '4' page: 377--398 publication: Schmalenbach Business Review status: public title: The Role of Contract Types for Employees’ Public Service Motivation type: journal_article user_id: '69384' year: '2017' ... --- _id: '4987' author: - first_name: Janny full_name: Klabuhn, Janny last_name: Klabuhn - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: 'Klabuhn J, Thommes K. Age diversity and its effects on team performance. In: Academy of Management Proceedings. ; 2017:15119.' apa: Klabuhn, J., & Thommes, K. (2017). Age diversity and its effects on team performance. In Academy of Management Proceedings (p. 15119). bibtex: '@inproceedings{Klabuhn_Thommes_2017, title={Age diversity and its effects on team performance}, number={1}, booktitle={Academy of Management Proceedings}, author={Klabuhn, Janny and Thommes, Kirsten}, year={2017}, pages={15119} }' chicago: Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on Team Performance.” In Academy of Management Proceedings, 15119, 2017. ieee: J. Klabuhn and K. Thommes, “Age diversity and its effects on team performance,” in Academy of Management Proceedings, 2017, no. 1, p. 15119. mla: Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on Team Performance.” Academy of Management Proceedings, no. 1, 2017, p. 15119. short: 'J. Klabuhn, K. Thommes, in: Academy of Management Proceedings, 2017, p. 15119.' date_created: 2018-10-29T10:47:29Z date_updated: 2022-01-06T07:01:33Z department: - _id: '178' - _id: '184' issue: '1' page: '15119' publication: Academy of Management Proceedings status: public title: Age diversity and its effects on team performance type: conference user_id: '69384' year: '2017' ... --- _id: '5005' author: - first_name: Ina full_name: Garnefeld, Ina last_name: Garnefeld - first_name: Eva full_name: Boehm, Eva last_name: Boehm - first_name: Lena full_name: Feider, Lena last_name: Feider citation: ama: 'Garnefeld I, Boehm E, Feider L. Retourenmanagement zur Steigerung des Kundenwerts. In: Kundenwert. ; 2017:599--624.' apa: Garnefeld, I., Boehm, E., & Feider, L. (2017). Retourenmanagement zur Steigerung des Kundenwerts. In Kundenwert (pp. 599--624). bibtex: '@inbook{Garnefeld_Boehm_Feider_2017, title={Retourenmanagement zur Steigerung des Kundenwerts}, booktitle={Kundenwert}, author={Garnefeld, Ina and Boehm, Eva and Feider, Lena}, year={2017}, pages={599--624} }' chicago: Garnefeld, Ina, Eva Boehm, and Lena Feider. “Retourenmanagement Zur Steigerung Des Kundenwerts.” In Kundenwert, 599--624, 2017. ieee: I. Garnefeld, E. Boehm, and L. Feider, “Retourenmanagement zur Steigerung des Kundenwerts,” in Kundenwert, 2017, pp. 599--624. mla: Garnefeld, Ina, et al. “Retourenmanagement Zur Steigerung Des Kundenwerts.” Kundenwert, 2017, pp. 599--624. short: 'I. Garnefeld, E. Boehm, L. Feider, in: Kundenwert, 2017, pp. 599--624.' date_created: 2018-10-30T09:14:02Z date_updated: 2022-01-06T07:01:34Z department: - _id: '178' - _id: '180' language: - iso: eng page: 599--624 publication: Kundenwert status: public title: Retourenmanagement zur Steigerung des Kundenwerts type: book_chapter user_id: '57352' year: '2017' ... --- _id: '5328' author: - first_name: Bart full_name: Larivière, Bart last_name: Larivière - first_name: David full_name: Bowen, David last_name: Bowen - first_name: Tor W full_name: Andreassen, Tor W last_name: Andreassen - first_name: Werner full_name: Kunz, Werner last_name: Kunz - first_name: Nancy J full_name: Sirianni, Nancy J last_name: Sirianni - first_name: Chris full_name: Voss, Chris last_name: Voss - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: Arne full_name: De Keyser, Arne last_name: De Keyser citation: ama: 'Larivière B, Bowen D, Andreassen TW, et al. Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees and Customers. In: Proceedings of QUIS 2017. ; 2017.' apa: 'Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., … De Keyser, A. (2017). Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees and Customers. In Proceedings of QUIS 2017. Porto, Portugal.' bibtex: '@inproceedings{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees and Customers.}, booktitle={Proceedings of QUIS 2017}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017} }' chicago: 'Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees and Customers.” In Proceedings of QUIS 2017, 2017.' ieee: 'B. Larivière et al., “Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees and Customers.,” in Proceedings of QUIS 2017, Porto, Portugal, 2017.' mla: 'Larivière, Bart, et al. “Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees and Customers.” Proceedings of QUIS 2017, 2017.' short: 'B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, in: Proceedings of QUIS 2017, 2017.' conference: location: Porto, Portugal name: QUIS 2017 date_created: 2018-11-02T17:53:24Z date_updated: 2022-01-06T07:01:49Z department: - _id: '181' - _id: '178' language: - iso: eng publication: Proceedings of QUIS 2017 publication_status: published status: public title: 'Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees and Customers.' type: conference user_id: '37741' year: '2017' ... --- _id: '5329' author: - first_name: Hürrem full_name: Becker-Özcamlica, Hürrem last_name: Becker-Özcamlica - first_name: Isabel full_name: Teßmer, Isabel last_name: Teßmer - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Becker-Özcamlica H, Teßmer I, Wünderlich N. Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations. In: Proceedings of the 2017 Winter Marketing Educators’ Conference. ; 2017.' apa: Becker-Özcamlica, H., Teßmer, I., & Wünderlich, N. (2017). Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations. In Proceedings of the 2017 Winter Marketing Educators’ Conference. Orlando, USA. bibtex: '@inproceedings{Becker-Özcamlica_Teßmer_Wünderlich_2017, title={Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.}, booktitle={Proceedings of the 2017 Winter Marketing Educators’ Conference}, author={Becker-Özcamlica, Hürrem and Teßmer, Isabel and Wünderlich, Nancy}, year={2017} }' chicago: Becker-Özcamlica, Hürrem, Isabel Teßmer, and Nancy Wünderlich. “Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.” In Proceedings of the 2017 Winter Marketing Educators’ Conference, 2017. ieee: H. Becker-Özcamlica, I. Teßmer, and N. Wünderlich, “Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.,” in Proceedings of the 2017 Winter Marketing Educators’ Conference, Orlando, USA, 2017. mla: Becker-Özcamlica, Hürrem, et al. “Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.” Proceedings of the 2017 Winter Marketing Educators’ Conference, 2017. short: 'H. Becker-Özcamlica, I. Teßmer, N. Wünderlich, in: Proceedings of the 2017 Winter Marketing Educators’ Conference, 2017.' conference: location: Orlando, USA name: 2017 Winter Marketing Educators' Conference date_created: 2018-11-02T17:58:41Z date_updated: 2022-01-06T07:01:49Z department: - _id: '181' - _id: '178' language: - iso: eng publication: Proceedings of the 2017 Winter Marketing Educators' Conference publication_status: published status: public title: Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations. type: conference user_id: '37741' year: '2017' ... --- _id: '5479' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Lena full_name: Steinhoff, Lena last_name: Steinhoff - first_name: Carina full_name: Witte, Carina last_name: Witte citation: ama: Eggert A, Steinhoff L, Witte C. The Loyalty Effect of Gift Purchases. 2017. apa: Eggert, A., Steinhoff, L., & Witte, C. (2017). The Loyalty Effect of Gift Purchases. bibtex: '@article{Eggert_Steinhoff_Witte_2017, series={2017 Winter AMA Proceedings}, title={The Loyalty Effect of Gift Purchases}, author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2017}, collection={2017 Winter AMA Proceedings} }' chicago: Eggert, Andreas, Lena Steinhoff, and Carina Witte. “The Loyalty Effect of Gift Purchases.” 2017 Winter AMA Proceedings, 2017. ieee: A. Eggert, L. Steinhoff, and C. Witte, “The Loyalty Effect of Gift Purchases.” 2017. mla: Eggert, Andreas, et al. The Loyalty Effect of Gift Purchases. 2017. short: A. Eggert, L. Steinhoff, C. Witte, (2017). date_created: 2018-11-12T10:05:58Z date_updated: 2022-01-06T07:01:55Z department: - _id: '19' - _id: '180' language: - iso: eng series_title: 2017 Winter AMA Proceedings status: public title: The Loyalty Effect of Gift Purchases type: conference user_id: '57352' year: '2017' ... --- _id: '5482' author: - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: E full_name: Boehm, E last_name: Boehm - first_name: L full_name: Feider, L last_name: Feider citation: ama: 'Garnefeld I, Boehm E, Feider L. Managing the Necessary Evil: Can Payment Methods Reduce Product Returns. 2017.' apa: 'Garnefeld, I., Boehm, E., & Feider, L. (2017). Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.' bibtex: '@article{Garnefeld_Boehm_Feider_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Managing the Necessary Evil: Can Payment Methods Reduce Product Returns}, author={Garnefeld, I and Boehm, E and Feider, L}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }' chicago: 'Garnefeld, I, E Boehm, and L Feider. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.” 2017 AMA Winter Marketing Educators’ Conference Proceedings, 2017.' ieee: 'I. Garnefeld, E. Boehm, and L. Feider, “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.” 2017.' mla: 'Garnefeld, I., et al. Managing the Necessary Evil: Can Payment Methods Reduce Product Returns. 2017.' short: I. Garnefeld, E. Boehm, L. Feider, (2017). date_created: 2018-11-12T10:21:49Z date_updated: 2022-01-06T07:01:56Z department: - _id: '19' - _id: '180' language: - iso: eng series_title: 2017 AMA Winter Marketing Educators' Conference Proceedings status: public title: 'Managing the Necessary Evil: Can Payment Methods Reduce Product Returns' type: conference user_id: '57352' year: '2017' ... --- _id: '5483' author: - first_name: C full_name: Cramer, C last_name: Cramer - first_name: E full_name: Boehm, E last_name: Boehm - first_name: A full_name: Eggert, A last_name: Eggert citation: ama: 'Cramer C, Boehm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? 2017.' apa: 'Cramer, C., Boehm, E., & Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure?' bibtex: '@article{Cramer_Boehm_Eggert_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, author={Cramer, C and Boehm, E and Eggert, A}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }' chicago: 'Cramer, C, E Boehm, and A Eggert. “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017 AMA Winter Marketing Educators’ Conference Proceedings, 2017.' ieee: 'C. Cramer, E. Boehm, and A. Eggert, “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017.' mla: 'Cramer, C., et al. Service Awards: Do They Help or Harm in Case of a Service Failure? 2017.' short: C. Cramer, E. Boehm, A. Eggert, (2017). date_created: 2018-11-12T10:24:01Z date_updated: 2022-01-06T07:01:56Z department: - _id: '19' - _id: '180' language: - iso: eng series_title: 2017 AMA Winter Marketing Educators' Conference Proceedings status: public title: 'Service Awards: Do They Help or Harm in Case of a Service Failure?' type: conference user_id: '57352' year: '2017' ... --- _id: '1057' author: - first_name: Oktay full_name: Sürücü, Oktay last_name: Sürücü - first_name: Behnud full_name: Mir Djawadi, Behnud id: '26032' last_name: Mir Djawadi orcid: 0000-0002-6271-5912 - first_name: Sonja full_name: Brangewitz, Sonja last_name: Brangewitz citation: ama: Sürücü O, Mir Djawadi B, Brangewitz S. Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn; 2017. apa: Sürücü, O., Mir Djawadi, B., & Brangewitz, S. (2017). Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn. bibtex: '@book{Sürücü_Mir Djawadi_Brangewitz_2017, title={Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries}, publisher={Universität Paderborn}, author={Sürücü, Oktay and Mir Djawadi, Behnud and Brangewitz, Sonja}, year={2017} }' chicago: Sürücü, Oktay, Behnud Mir Djawadi, and Sonja Brangewitz. Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn, 2017. ieee: O. Sürücü, B. Mir Djawadi, and S. Brangewitz, Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn, 2017. mla: Sürücü, Oktay, et al. Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn, 2017. short: O. Sürücü, B. Mir Djawadi, S. Brangewitz, Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries, Universität Paderborn, 2017. date_created: 2017-12-15T11:24:00Z date_updated: 2022-01-06T06:50:44Z ddc: - '330' department: - _id: '205' - _id: '179' file: - access_level: closed content_type: application/pdf creator: bhoyer date_created: 2018-11-06T15:27:20Z date_updated: 2018-11-06T15:27:20Z file_id: '5386' file_name: SSRN-id2959997.pdf file_size: 260633 relation: main_file success: 1 file_date_updated: 2018-11-06T15:27:20Z has_accepted_license: '1' language: - iso: eng project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '7' name: SFB 901 - Subproject A3 - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public title: Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries type: report user_id: '477' year: '2017' ... --- _id: '1062' author: - first_name: Bernd full_name: Frick, Bernd last_name: Frick - first_name: Olivier full_name: Gergaud, Olivier last_name: Gergaud - first_name: Petra full_name: Winter, Petra last_name: Winter citation: ama: 'Frick B, Gergaud O, Winter P. The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry. Gastronomy and Tourism. 2017;2(4):259-271(13). doi:10.3727/216929717X15046207899410' apa: 'Frick, B., Gergaud, O., & Winter, P. (2017). The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry. Gastronomy and Tourism, 2(4), 259-271(13). https://doi.org/10.3727/216929717X15046207899410' bibtex: '@article{Frick_Gergaud_Winter_2017, title={The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry}, volume={2}, DOI={10.3727/216929717X15046207899410}, number={4}, journal={Gastronomy and Tourism}, publisher={Cognizant Communication Corporation}, author={Frick, Bernd and Gergaud, Olivier and Winter, Petra}, year={2017}, pages={259-271(13)} }' chicago: 'Frick, Bernd, Olivier Gergaud, and Petra Winter. “The Revenue Potential of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.” Gastronomy and Tourism 2, no. 4 (2017): 259-271(13). https://doi.org/10.3727/216929717X15046207899410.' ieee: 'B. Frick, O. Gergaud, and P. Winter, “The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry,” Gastronomy and Tourism, vol. 2, no. 4, pp. 259-271(13), 2017.' mla: 'Frick, Bernd, et al. “The Revenue Potential of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.” Gastronomy and Tourism, vol. 2, no. 4, Cognizant Communication Corporation, 2017, pp. 259-271(13), doi:10.3727/216929717X15046207899410.' short: B. Frick, O. Gergaud, P. Winter, Gastronomy and Tourism 2 (2017) 259-271(13). date_created: 2017-12-18T08:17:35Z date_updated: 2022-01-06T06:50:48Z ddc: - '330' department: - _id: '183' doi: 10.3727/216929717X15046207899410 file: - access_level: closed content_type: application/pdf creator: bhoyer date_created: 2018-11-21T09:43:33Z date_updated: 2018-11-21T09:43:33Z file_id: '5771' file_name: frick_gergaud_matic_gat_2017.pdf file_size: 79285 relation: main_file file_date_updated: 2018-11-21T09:43:33Z has_accepted_license: '1' intvolume: ' 2' issue: '4' language: - iso: eng page: 259-271(13) project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publication: Gastronomy and Tourism publisher: Cognizant Communication Corporation status: public title: 'The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry' type: journal_article user_id: '477' volume: 2 year: '2017' ... --- _id: '1095' abstract: - lang: eng text: 'Many university students struggle with motivational problems, and gamification has the potential to address these problems. However, using gamification currently is rather tedious and time-consuming for instructors because current approaches to gamification require instructors to engage in the time-consuming preparation of course contents (e.g., for quizzes or mini-games). In reply to this issue, we propose a “lean” approach to gamification, which relies on gamifying learning activities rather than learning contents. The learning activities that are gamified in the lean approach can typically be drawn from existing course syllabi (e.g., attend certain lectures, hand in assignments, read book chapters and articles). Hence, compared to existing approaches, lean gamification substantially lowers the time requirements posed on instructors for gamifying a given course. Drawing on research on limited attention and the present bias, we provide the theoretical foundation for the lean gamification approach. In addition, we present a mobile application that implements lean gamification and outline a mixed-methods study that is currently under way for evaluating whether lean gamification does indeed have the potential to increase students’ motivation. We thereby hope to allow more students and instructors to benefit from the advantages of gamification. ' author: - first_name: Thomas full_name: John, Thomas id: '3952' last_name: John - first_name: Matthias full_name: Feldotto, Matthias id: '14052' last_name: Feldotto orcid: 0000-0003-1348-6516 - first_name: Paul full_name: Hemsen, Paul id: '22546' last_name: Hemsen - first_name: Katrin full_name: Klingsieck, Katrin last_name: Klingsieck - first_name: Dennis full_name: Kundisch, Dennis id: '21117' last_name: Kundisch - first_name: Mike full_name: Langendorf, Mike last_name: Langendorf citation: ama: 'John T, Feldotto M, Hemsen P, Klingsieck K, Kundisch D, Langendorf M. Towards a Lean Approach for Gamifying Education. In: Proceedings of the 25th European Conference on Information Systems (ECIS). ; 2017:2970-2979.' apa: John, T., Feldotto, M., Hemsen, P., Klingsieck, K., Kundisch, D., & Langendorf, M. (2017). Towards a Lean Approach for Gamifying Education. In Proceedings of the 25th European Conference on Information Systems (ECIS) (pp. 2970–2979). bibtex: '@inproceedings{John_Feldotto_Hemsen_Klingsieck_Kundisch_Langendorf_2017, title={Towards a Lean Approach for Gamifying Education}, booktitle={Proceedings of the 25th European Conference on Information Systems (ECIS)}, author={John, Thomas and Feldotto, Matthias and Hemsen, Paul and Klingsieck, Katrin and Kundisch, Dennis and Langendorf, Mike}, year={2017}, pages={2970–2979} }' chicago: John, Thomas, Matthias Feldotto, Paul Hemsen, Katrin Klingsieck, Dennis Kundisch, and Mike Langendorf. “Towards a Lean Approach for Gamifying Education.” In Proceedings of the 25th European Conference on Information Systems (ECIS), 2970–79, 2017. ieee: T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, and M. Langendorf, “Towards a Lean Approach for Gamifying Education,” in Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–2979. mla: John, Thomas, et al. “Towards a Lean Approach for Gamifying Education.” Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–79. short: 'T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, M. Langendorf, in: Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–2979.' date_created: 2018-01-05T08:39:41Z date_updated: 2022-01-06T06:50:53Z ddc: - '000' department: - _id: '63' - _id: '541' - _id: '178' - _id: '185' file: - access_level: closed content_type: application/pdf creator: feldi date_created: 2018-10-31T17:02:07Z date_updated: 2018-10-31T17:02:07Z file_id: '5232' file_name: TOWARDS A LEAN APPROACH TO GAMIFYING EDUCATION.pdf file_size: 485333 relation: main_file success: 1 file_date_updated: 2018-10-31T17:02:07Z has_accepted_license: '1' language: - iso: eng main_file_link: - open_access: '1' url: https://aisel.aisnet.org/ecis2017_rip/46 oa: '1' page: 2970-2979 publication: Proceedings of the 25th European Conference on Information Systems (ECIS) status: public title: Towards a Lean Approach for Gamifying Education type: conference user_id: '14052' year: '2017' ... --- _id: '46679' author: - first_name: I. full_name: Garnefeld, I. last_name: Garnefeld - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: L. full_name: Feider, L. last_name: Feider citation: ama: 'Garnefeld I, Böhm E, Feider L. Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award). In: 2017 AMA Winter Academic Conference, Orlando, FL. ; 2017.' apa: 'Garnefeld, I., Böhm, E., & Feider, L. (2017). Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award). 2017 AMA Winter Academic Conference, Orlando, FL. 2017 AMA Winter Academic Conference, Orlando, FL.' bibtex: '@inproceedings{Garnefeld_Böhm_Feider_2017, title={Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award)}, booktitle={2017 AMA Winter Academic Conference, Orlando, FL}, author={Garnefeld, I. and Böhm, Eva and Feider, L.}, year={2017} }' chicago: 'Garnefeld, I., Eva Böhm, and L. Feider. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns (Ausgezeichnet Mit Best Paper Award).” In 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' ieee: 'I. Garnefeld, E. Böhm, and L. Feider, “Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award),” presented at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' mla: 'Garnefeld, I., et al. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns (Ausgezeichnet Mit Best Paper Award).” 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' short: 'I. Garnefeld, E. Böhm, L. Feider, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' conference: location: Orlando, FL name: 2017 AMA Winter Academic Conference date_created: 2023-08-25T08:53:58Z date_updated: 2023-08-25T10:06:35Z department: - _id: '785' language: - iso: eng publication: 2017 AMA Winter Academic Conference, Orlando, FL publication_status: published status: public title: 'Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award)' type: conference user_id: '49063' year: '2017' ... --- _id: '46680' author: - first_name: C. full_name: Cramer, C. last_name: Cramer - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: A. full_name: Eggert, A. last_name: Eggert citation: ama: 'Cramer C, Böhm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? In: 2017 AMA Winter Academic Conference, Orlando, FL. ; 2017.' apa: 'Cramer, C., Böhm, E., & Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure? 2017 AMA Winter Academic Conference, Orlando, FL. 2017 AMA Winter Academic Conference, Orlando, FL.' bibtex: '@inproceedings{Cramer_Böhm_Eggert_2017, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, booktitle={2017 AMA Winter Academic Conference, Orlando, FL}, author={Cramer, C. and Böhm, Eva and Eggert, A.}, year={2017} }' chicago: 'Cramer, C., Eva Böhm, and A. Eggert. “Service Awards: Do They Help or Harm in Case of a Service Failure?” In 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' ieee: 'C. Cramer, E. Böhm, and A. Eggert, “Service Awards: Do They Help or Harm in Case of a Service Failure?,” presented at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' mla: 'Cramer, C., et al. “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' short: 'C. Cramer, E. Böhm, A. Eggert, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' conference: location: Orlando, FL name: 2017 AMA Winter Academic Conference date_created: 2023-08-25T08:55:01Z date_updated: 2023-08-25T10:06:14Z department: - _id: '785' language: - iso: eng publication: 2017 AMA Winter Academic Conference, Orlando, FL publication_status: published status: public title: 'Service Awards: Do They Help or Harm in Case of a Service Failure?' type: conference user_id: '49063' year: '2017' ... --- _id: '46638' author: - first_name: Harri full_name: Terho, Harri last_name: Terho - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Wolfgang full_name: Ulaga, Wolfgang last_name: Ulaga - first_name: Alexander full_name: Haas, Alexander last_name: Haas - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 citation: ama: 'Terho H, Eggert A, Ulaga W, Haas A, Böhm E. Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management. 2017;66:42-55. doi:10.1016/j.indmarman.2017.06.015' apa: 'Terho, H., Eggert, A., Ulaga, W., Haas, A., & Böhm, E. (2017). Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management, 66, 42–55. https://doi.org/10.1016/j.indmarman.2017.06.015' bibtex: '@article{Terho_Eggert_Ulaga_Haas_Böhm_2017, title={Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action}, volume={66}, DOI={10.1016/j.indmarman.2017.06.015}, journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Böhm, Eva}, year={2017}, pages={42–55} }' chicago: 'Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva Böhm. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management 66 (2017): 42–55. https://doi.org/10.1016/j.indmarman.2017.06.015.' ieee: 'H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Böhm, “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action,” Industrial Marketing Management, vol. 66, pp. 42–55, 2017, doi: 10.1016/j.indmarman.2017.06.015.' mla: 'Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, vol. 66, Elsevier BV, 2017, pp. 42–55, doi:10.1016/j.indmarman.2017.06.015.' short: H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Böhm, Industrial Marketing Management 66 (2017) 42–55. date_created: 2023-08-22T13:27:16Z date_updated: 2023-09-01T10:17:45Z department: - _id: '785' doi: 10.1016/j.indmarman.2017.06.015 intvolume: ' 66' keyword: - Marketing language: - iso: eng page: 42-55 publication: Industrial Marketing Management publication_identifier: issn: - 0019-8501 publication_status: published publisher: Elsevier BV status: public title: 'Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action' type: journal_article user_id: '49063' volume: 66 year: '2017' ... --- _id: '46639' abstract: - lang: eng text: "\r\nPurpose\r\nMany manufacturing firms entrust partners to provide services on their behalf. However, it is not clear whether and when firms can capture the potential value advantages of outsourcing business services. The purpose of this paper is to investigate the effects of different types of business service outsourcing on firm value.\r\n\r\n\r\nDesign/methodology/approach\r\nThe paper uses event study methodology to estimate the impact of business service outsourcing announcements on abnormal returns of publicly traded manufacturing companies in Europe.\r\n\r\n\r\nFindings\r\nExternal service outsourcing that directly affects the company’s customers leads to more favorable outcomes than internal service outsourcing. This effect is contingent on the strategic outsourcing intention, the service’s reliance on technology, and the choice of the outsourcing partner.\r\n\r\n\r\nResearch limitations/implications\r\nFindings show that firm value depends critically on the service value it delivers to customers. Future research could explore further contingency variables, and investigate the role of service outsourcing networks and relationships.\r\n\r\n\r\nPractical implications\r\nThe insights of this study help managers to decide why, how, and to whom they should outsource their business services, as well as how to justify their outsourcing decisions, and how to communicate them toward the financial markets.\r\n\r\n\r\nOriginality/value\r\nThis research sheds light on the value implications of outsourcing decisions. Two types of business service outsourcing are distinguished, namely, internal and external. Furthermore, the study enhances our understanding of a contingency perspective on service outsourcing decisions.\r\n" author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: Christina full_name: Cramer, Christina last_name: Cramer citation: ama: 'Eggert A, Böhm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. Journal of Service Management. 2017;28(3):476-498. doi:10.1108/josm-11-2016-0306' apa: 'Eggert, A., Böhm, E., & Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. Journal of Service Management, 28(3), 476–498. https://doi.org/10.1108/josm-11-2016-0306' bibtex: '@article{Eggert_Böhm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, volume={28}, DOI={10.1108/josm-11-2016-0306}, number={3}, journal={Journal of Service Management}, publisher={Emerald}, author={Eggert, Andreas and Böhm, Eva and Cramer, Christina}, year={2017}, pages={476–498} }' chicago: 'Eggert, Andreas, Eva Böhm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management 28, no. 3 (2017): 476–98. https://doi.org/10.1108/josm-11-2016-0306.' ieee: 'A. Eggert, E. Böhm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” Journal of Service Management, vol. 28, no. 3, pp. 476–498, 2017, doi: 10.1108/josm-11-2016-0306.' mla: 'Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, vol. 28, no. 3, Emerald, 2017, pp. 476–98, doi:10.1108/josm-11-2016-0306.' short: A. Eggert, E. Böhm, C. Cramer, Journal of Service Management 28 (2017) 476–498. date_created: 2023-08-22T13:29:54Z date_updated: 2023-09-01T10:18:20Z department: - _id: '785' doi: 10.1108/josm-11-2016-0306 intvolume: ' 28' issue: '3' keyword: - Strategy and Management - Tourism - Leisure and Hospitality Management - Business - Management and Accounting (miscellaneous) language: - iso: eng page: 476-498 publication: Journal of Service Management publication_identifier: issn: - 1757-5818 publication_status: published publisher: Emerald status: public title: 'Business service outsourcing in manufacturing firms: an event study' type: journal_article user_id: '49063' volume: 28 year: '2017' ... --- _id: '4954' citation: ama: Riach J, Morbitzer A, Koeberer M, eds. Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition). Klett Verlag; 2017. apa: Riach, J., Morbitzer, A., & Koeberer, M. (Eds.). (2017). Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition). Klett Verlag. bibtex: '@book{Riach_Morbitzer_Koeberer_2017, title={Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)}, publisher={Klett Verlag}, year={2017} }' chicago: Riach, John, Andreas Morbitzer, and Markus Koeberer, eds. Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition). Klett Verlag, 2017. ieee: J. Riach, A. Morbitzer, and M. Koeberer, Eds., Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition). Klett Verlag, 2017. mla: Riach, John, et al., editors. Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition). Klett Verlag, 2017. short: J. Riach, A. Morbitzer, M. Koeberer, eds., Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition), Klett Verlag, 2017. date_created: 2018-10-26T10:33:54Z date_updated: 2023-11-22T20:18:39Z department: - _id: '178' - _id: '185' editor: - first_name: John full_name: Riach, John last_name: Riach - first_name: Andreas full_name: Morbitzer, Andreas last_name: Morbitzer - first_name: Markus full_name: Koeberer, Markus last_name: Koeberer language: - iso: eng publication_status: published publisher: Klett Verlag status: public title: Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition) type: book_editor user_id: '54657' year: '2017' ... --- _id: '4932' author: - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 - first_name: Johanna full_name: Flore, Johanna last_name: Flore citation: ama: 'Schneider M, Flore J. Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity. The International Journal of Human Resource Management. Published online 2017:1-17. doi:10.1080/09585192.2017.1308413' apa: 'Schneider, M., & Flore, J. (2017). Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity. The International Journal of Human Resource Management, 1–17. https://doi.org/10.1080/09585192.2017.1308413' bibtex: '@article{Schneider_Flore_2017, title={Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity}, DOI={10.1080/09585192.2017.1308413}, journal={The International Journal of Human Resource Management}, publisher={Informa UK Limited}, author={Schneider, Martin and Flore, Johanna}, year={2017}, pages={1–17} }' chicago: 'Schneider, Martin, and Johanna Flore. “Training and Commitment in a German Manufacturing Company during the Post-2008 Crisis: A Case of Internal Flexicurity.” The International Journal of Human Resource Management, 2017, 1–17. https://doi.org/10.1080/09585192.2017.1308413.' ieee: 'M. Schneider and J. Flore, “Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity,” The International Journal of Human Resource Management, pp. 1–17, 2017, doi: 10.1080/09585192.2017.1308413.' mla: 'Schneider, Martin, and Johanna Flore. “Training and Commitment in a German Manufacturing Company during the Post-2008 Crisis: A Case of Internal Flexicurity.” The International Journal of Human Resource Management, Informa UK Limited, 2017, pp. 1–17, doi:10.1080/09585192.2017.1308413.' short: M. Schneider, J. Flore, The International Journal of Human Resource Management (2017) 1–17. date_created: 2018-10-26T09:41:07Z date_updated: 2023-11-22T20:13:03Z department: - _id: '178' - _id: '185' doi: 10.1080/09585192.2017.1308413 language: - iso: eng page: 1-17 publication: The International Journal of Human Resource Management publication_identifier: issn: - 0958-5192 - 1466-4399 publication_status: published publisher: Informa UK Limited status: public title: 'Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity' type: journal_article user_id: '54657' year: '2017' ... --- _id: '4930' author: - first_name: Katharina full_name: Radermacher, Katharina id: '47691' last_name: Radermacher - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 - first_name: Anja full_name: Iseke, Anja last_name: Iseke - first_name: Tobias full_name: Tebbe, Tobias last_name: Tebbe citation: ama: Radermacher K, Schneider M, Iseke A, Tebbe T. Signalling to young knowledge workers through architecture? A conjoint analysis. German Journal of Human Resource Management. 2017;(1):71--93. apa: Radermacher, K., Schneider, M., Iseke, A., & Tebbe, T. (2017). Signalling to young knowledge workers through architecture? A conjoint analysis. German Journal of Human Resource Management, 1, 71--93. bibtex: '@article{Radermacher_Schneider_Iseke_Tebbe_2017, title={Signalling to young knowledge workers through architecture? A conjoint analysis}, number={1}, journal={German Journal of Human Resource Management}, author={Radermacher, Katharina and Schneider, Martin and Iseke, Anja and Tebbe, Tobias}, year={2017}, pages={71--93} }' chicago: 'Radermacher, Katharina, Martin Schneider, Anja Iseke, and Tobias Tebbe. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” German Journal of Human Resource Management, no. 1 (2017): 71--93.' ieee: K. Radermacher, M. Schneider, A. Iseke, and T. Tebbe, “Signalling to young knowledge workers through architecture? A conjoint analysis,” German Journal of Human Resource Management, no. 1, pp. 71--93, 2017. mla: Radermacher, Katharina, et al. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” German Journal of Human Resource Management, no. 1, 2017, pp. 71--93. short: K. Radermacher, M. Schneider, A. Iseke, T. Tebbe, German Journal of Human Resource Management (2017) 71--93. date_created: 2018-10-26T09:39:38Z date_updated: 2023-11-22T20:12:46Z department: - _id: '178' - _id: '185' issue: '1' language: - iso: eng page: 71--93 publication: German Journal of Human Resource Management publication_status: published status: public title: Signalling to young knowledge workers through architecture? A conjoint analysis type: journal_article user_id: '54657' year: '2017' ... --- _id: '4926' author: - first_name: Katharina full_name: Radermacher, Katharina id: '47691' last_name: Radermacher - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 citation: ama: Radermacher K, Schneider M. Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. . PERSONALquaterly. Published online 2017:10-16. apa: Radermacher, K., & Schneider, M. (2017). Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. . PERSONALquaterly, 10–16. bibtex: '@article{Radermacher_Schneider_2017, title={Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. }, journal={PERSONALquaterly}, author={Radermacher, Katharina and Schneider, Martin}, year={2017}, pages={10–16} }' chicago: Radermacher, Katharina, and Martin Schneider. “Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. .” PERSONALquaterly, 2017, 10–16. ieee: K. Radermacher and M. Schneider, “Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. ,” PERSONALquaterly, pp. 10–16, 2017. mla: Radermacher, Katharina, and Martin Schneider. “Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. .” PERSONALquaterly, 2017, pp. 10–16. short: K. Radermacher, M. Schneider, PERSONALquaterly (2017) 10–16. date_created: 2018-10-26T09:32:29Z date_updated: 2023-11-22T20:12:18Z department: - _id: '178' - _id: '185' language: - iso: ger page: 10-16 publication: PERSONALquaterly publication_status: published related_material: link: - relation: confirmation url: https://zeitschriften.haufe.de/ePaper/personal-quarterly/2017/23A562F0/files/assets/basic-html/index.html#1 status: public title: 'Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. ' type: journal_article user_id: '54657' year: '2017' ... --- _id: '4934' author: - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 - first_name: Johanna full_name: Flore, Johanna last_name: Flore citation: ama: 'Schneider M, Flore J. Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. . PERSONALquaterly. Published online 2017:45-53.' apa: 'Schneider, M., & Flore, J. (2017). Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. . PERSONALquaterly, 45–53.' bibtex: '@article{Schneider_Flore_2017, title={Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. }, journal={PERSONALquaterly}, author={Schneider, Martin and Flore, Johanna}, year={2017}, pages={45–53} }' chicago: 'Schneider, Martin, and Johanna Flore. “Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. .” PERSONALquaterly, 2017, 45–53.' ieee: 'M. Schneider and J. Flore, “Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. ,” PERSONALquaterly, pp. 45–53, 2017.' mla: 'Schneider, Martin, and Johanna Flore. “Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. .” PERSONALquaterly, 2017, pp. 45–53.' short: M. Schneider, J. Flore, PERSONALquaterly (2017) 45–53. date_created: 2018-10-26T09:48:22Z date_updated: 2023-11-22T20:14:48Z department: - _id: '178' - _id: '185' language: - iso: ger page: 45-53 publication: PERSONALquaterly publication_status: published related_material: link: - relation: confirmation url: https://zeitschriften.haufe.de/ePaper/personal-quarterly/2017/987D26D3/files/assets/common/downloads/publication.pdf status: public title: 'Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. ' type: journal_article user_id: '54657' year: '2017' ... --- _id: '4953' author: - first_name: Katharina full_name: Radermacher, Katharina id: '47691' last_name: Radermacher - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 - first_name: Anja full_name: Iseke, Anja last_name: Iseke - first_name: Tobias full_name: Tebbe, Tobias last_name: Tebbe citation: ama: Radermacher K, Schneider M, Iseke A, Tebbe T. Signalling to young knowledge workers through architecture? A conjoint analysis. German Journal of Human Resource Management. 2017;(1):71--93. apa: Radermacher, K., Schneider, M., Iseke, A., & Tebbe, T. (2017). Signalling to young knowledge workers through architecture? A conjoint analysis. German Journal of Human Resource Management, 1, 71--93. bibtex: '@article{Radermacher_Schneider_Iseke_Tebbe_2017, title={Signalling to young knowledge workers through architecture? A conjoint analysis}, number={1}, journal={German Journal of Human Resource Management}, author={Radermacher, Katharina and Schneider, Martin and Iseke, Anja and Tebbe, Tobias}, year={2017}, pages={71--93} }' chicago: 'Radermacher, Katharina, Martin Schneider, Anja Iseke, and Tobias Tebbe. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” German Journal of Human Resource Management, no. 1 (2017): 71--93.' ieee: K. Radermacher, M. Schneider, A. Iseke, and T. Tebbe, “Signalling to young knowledge workers through architecture? A conjoint analysis,” German Journal of Human Resource Management, no. 1, pp. 71--93, 2017. mla: Radermacher, Katharina, et al. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” German Journal of Human Resource Management, no. 1, 2017, pp. 71--93. short: K. Radermacher, M. Schneider, A. Iseke, T. Tebbe, German Journal of Human Resource Management (2017) 71--93. date_created: 2018-10-26T10:26:28Z date_updated: 2023-11-22T20:23:50Z department: - _id: '178' - _id: '185' issue: '1' language: - iso: eng page: 71--93 publication: German Journal of Human Resource Management publication_status: published status: public title: Signalling to young knowledge workers through architecture? A conjoint analysis type: journal_article user_id: '54657' year: '2017' ... --- _id: '45746' author: - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: C. full_name: Witte, C. last_name: Witte citation: ama: 'Eggert A, Steinhoff L, Witte C. The Loyalty Effect of Gift Purchases. In: 2017 Winter AMA Conference Proceedings, Orlando. ; 2017.' apa: Eggert, A., Steinhoff, L., & Witte, C. (2017). The Loyalty Effect of Gift Purchases. 2017 Winter AMA Conference Proceedings, Orlando. 2017 Winter AMA Conference Proceedings, Orlando. bibtex: '@inproceedings{Eggert_Steinhoff_Witte_2017, title={The Loyalty Effect of Gift Purchases}, booktitle={2017 Winter AMA Conference Proceedings, Orlando}, author={Eggert, A. and Steinhoff, Lena and Witte, C.}, year={2017} }' chicago: Eggert, A., Lena Steinhoff, and C. Witte. “The Loyalty Effect of Gift Purchases.” In 2017 Winter AMA Conference Proceedings, Orlando, 2017. ieee: A. Eggert, L. Steinhoff, and C. Witte, “The Loyalty Effect of Gift Purchases,” presented at the 2017 Winter AMA Conference Proceedings, Orlando, 2017. mla: Eggert, A., et al. “The Loyalty Effect of Gift Purchases.” 2017 Winter AMA Conference Proceedings, Orlando, 2017. short: 'A. Eggert, L. Steinhoff, C. Witte, in: 2017 Winter AMA Conference Proceedings, Orlando, 2017.' conference: location: Orlando name: 2017 Winter AMA Conference Proceedings date_created: 2023-06-22T17:01:57Z date_updated: 2024-01-15T16:34:20Z department: - _id: '733' language: - iso: eng publication: 2017 Winter AMA Conference Proceedings, Orlando publication_status: published status: public title: The Loyalty Effect of Gift Purchases type: conference user_id: '68445' year: '2017' ... --- _id: '3308' author: - first_name: 'Robin ' full_name: 'Breuer, Robin ' last_name: Breuer citation: ama: 'Breuer R. Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn; 2016.' apa: 'Breuer, R. (2016). Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn.' bibtex: '@book{Breuer_2016, title={Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse}, publisher={Universität Paderborn}, author={Breuer, Robin }, year={2016} }' chicago: 'Breuer, Robin . Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn, 2016.' ieee: 'R. Breuer, Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn, 2016.' mla: 'Breuer, Robin. Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn, 2016.' short: 'R. Breuer, Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse, Universität Paderborn, 2016.' date_created: 2018-06-22T11:46:37Z date_updated: 2022-01-06T06:59:10Z department: - _id: '183' language: - iso: ger project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick title: 'Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse' type: bachelorsthesis user_id: '477' year: '2016' ...