--- _id: '3537' author: - first_name: Julia full_name: Rötzmeier-Keuper, Julia id: '24869' last_name: Rötzmeier-Keuper - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Rötzmeier-Keuper J, Wünderlich N. How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. In: Proceedings of the 2017 Frontiers in Service Conference. ; 2017.' apa: Rötzmeier-Keuper, J., & Wünderlich, N. (2017). How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. In Proceedings of the 2017 Frontiers in Service Conference. New York City, USA. bibtex: '@inproceedings{Rötzmeier-Keuper_Wünderlich_2017, title={How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Rötzmeier-Keuper, Julia and Wünderlich, Nancy}, year={2017} }' chicago: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.” In Proceedings of the 2017 Frontiers in Service Conference, 2017. ieee: J. Rötzmeier-Keuper and N. Wünderlich, “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.,” in Proceedings of the 2017 Frontiers in Service Conference, New York City, USA, 2017. mla: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.” Proceedings of the 2017 Frontiers in Service Conference, 2017. short: 'J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.' conference: location: New York City, USA name: Frontiers in Service Conference date_created: 2018-07-11T07:38:23Z date_updated: 2022-01-06T06:59:22Z department: - _id: '181' language: - iso: eng publication: Proceedings of the 2017 Frontiers in Service Conference status: public title: How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. type: conference user_id: '37741' year: '2017' ... --- _id: '115' abstract: - lang: eng text: 'Whenever customers have to decide between different instances of the same product, they are interested in buying the best product. In contrast, companies are interested in reducing the construction effort (and usually as a consequence thereof, the quality) to gain profit. The described setting is widely known as opposed preferences in quality of the product and also applies to the context of service-oriented computing. In general, service-oriented computing emphasizes the construction of large software systems out of existing services, where services are small and self-contained pieces of software that adhere to a specified interface. Several implementations of the same interface are considered as several instances of the same service. Thereby, customers are interested in buying the best service implementation for their service composition wrt. to metrics, such as costs, energy, memory consumption, or execution time. One way to ensure the service quality is to employ certificates, which can come in different kinds: Technical certificates proving correctness can be automatically constructed by the service provider and again be automatically checked by the user. Digital certificates allow proof of the integrity of a product. Other certificates might be rolled out if service providers follow a good software construction principle, which is checked in annual audits. Whereas all of these certificates are handled differently in service markets, what they have in common is that they influence the buying decisions of customers. In this paper, we review state-of-the-art developments in certification with respect to service-oriented computing. We not only discuss how certificates are constructed and handled in service-oriented computing but also review the effects of certificates on the market from an economic perspective.' author: - first_name: Marie-Christine full_name: Jakobs, Marie-Christine last_name: Jakobs - first_name: Julia full_name: Krämer, Julia last_name: Krämer - first_name: Dirk full_name: van Straaten, Dirk id: '10311' last_name: van Straaten - first_name: Theodor full_name: Lettmann, Theodor id: '315' last_name: Lettmann orcid: 0000-0001-5859-2457 citation: ama: 'Jakobs M-C, Krämer J, van Straaten D, Lettmann T. Certification Matters for Service Markets. In: Marcelo De Barros, Janusz Klink,Tadeus Uhl TP, ed. The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION). ; 2017:7-12.' apa: Jakobs, M.-C., Krämer, J., van Straaten, D., & Lettmann, T. (2017). Certification Matters for Service Markets. In T. P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION) (pp. 7–12). bibtex: '@inproceedings{Jakobs_Krämer_van Straaten_Lettmann_2017, title={Certification Matters for Service Markets}, booktitle={The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)}, author={Jakobs, Marie-Christine and Krämer, Julia and van Straaten, Dirk and Lettmann, Theodor}, editor={Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas PrinzEditor}, year={2017}, pages={7–12} }' chicago: Jakobs, Marie-Christine, Julia Krämer, Dirk van Straaten, and Theodor Lettmann. “Certification Matters for Service Markets.” In The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus Uhl, 7–12, 2017. ieee: M.-C. Jakobs, J. Krämer, D. van Straaten, and T. Lettmann, “Certification Matters for Service Markets,” in The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12. mla: Jakobs, Marie-Christine, et al. “Certification Matters for Service Markets.” The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus Uhl, 2017, pp. 7–12. short: 'M.-C. Jakobs, J. Krämer, D. van Straaten, T. Lettmann, in: T.P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12.' date_created: 2017-10-17T12:41:14Z date_updated: 2022-01-06T06:51:02Z ddc: - '040' department: - _id: '77' - _id: '355' - _id: '179' editor: - first_name: Thomas Prinz full_name: Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas Prinz last_name: Marcelo De Barros, Janusz Klink,Tadeus Uhl file: - access_level: closed content_type: application/pdf creator: florida date_created: 2018-03-21T13:04:12Z date_updated: 2018-03-21T13:04:12Z file_id: '1564' file_name: 115-JakobsKraemerVanStraatenLettmann2017.pdf file_size: 133531 relation: main_file success: 1 file_date_updated: 2018-03-21T13:04:12Z has_accepted_license: '1' language: - iso: eng page: 7-12 project: - _id: '1' name: SFB 901 - _id: '10' name: SFB 901 - Subprojekt B2 - _id: '11' name: SFB 901 - Subproject B3 - _id: '12' name: SFB 901 - Subproject B4 - _id: '8' name: SFB 901 - Subproject A4 - _id: '2' name: SFB 901 - Project Area A - _id: '3' name: SFB 901 - Project Area B publication: The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION) status: public title: Certification Matters for Service Markets type: conference user_id: '477' year: '2017' ... --- _id: '21130' author: - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: 'Thommes K. Managementpraktiken in KMU. In: Müller D, ed. Controlling Für Kleine Und Mittlere Unternehmen. 2nd ed. Berlin, Boston: De Gruyter; 2017:367-392. doi:10.1515/9783110517163-015' apa: 'Thommes, K. (2017). Managementpraktiken in KMU. In D. Müller (Ed.), Controlling für kleine und mittlere Unternehmen (2nd ed., pp. 367–392). Berlin, Boston: De Gruyter. https://doi.org/10.1515/9783110517163-015' bibtex: '@inbook{Thommes_2017, place={Berlin, Boston}, edition={2}, title={Managementpraktiken in KMU}, DOI={10.1515/9783110517163-015}, booktitle={Controlling für kleine und mittlere Unternehmen}, publisher={De Gruyter}, author={Thommes, Kirsten}, editor={Müller, DavidEditor}, year={2017}, pages={367–392} }' chicago: 'Thommes, Kirsten. “Managementpraktiken in KMU.” In Controlling Für Kleine Und Mittlere Unternehmen, edited by David Müller, 2nd ed., 367–92. Berlin, Boston: De Gruyter, 2017. https://doi.org/10.1515/9783110517163-015.' ieee: 'K. Thommes, “Managementpraktiken in KMU,” in Controlling für kleine und mittlere Unternehmen, 2nd ed., D. Müller, Ed. Berlin, Boston: De Gruyter, 2017, pp. 367–392.' mla: Thommes, Kirsten. “Managementpraktiken in KMU.” Controlling Für Kleine Und Mittlere Unternehmen, edited by David Müller, 2nd ed., De Gruyter, 2017, pp. 367–92, doi:10.1515/9783110517163-015. short: 'K. Thommes, in: D. Müller (Ed.), Controlling Für Kleine Und Mittlere Unternehmen, 2nd ed., De Gruyter, Berlin, Boston, 2017, pp. 367–392.' date_created: 2021-02-03T07:47:04Z date_updated: 2022-01-06T06:54:46Z department: - _id: '178' doi: 10.1515/9783110517163-015 edition: '2' editor: - first_name: David full_name: Müller, David last_name: Müller language: - iso: eng page: 367-392 place: Berlin, Boston publication: Controlling für kleine und mittlere Unternehmen publication_identifier: isbn: - '9783110517163' publication_status: published publisher: De Gruyter status: public title: Managementpraktiken in KMU type: book_chapter user_id: '49071' year: '2017' ... --- _id: '20493' author: - first_name: Benjamin Philipp full_name: Krebs, Benjamin Philipp last_name: Krebs citation: ama: 'Krebs BP. Talent management and workforce performance: The too-much-potential-talent-effect. . In: ; 2017.' apa: 'Krebs, B. P. (2017). Talent management and workforce performance: The too-much-potential-talent-effect. . Academy of Management Annual Meeting , Atlanta, USA.' bibtex: '@inproceedings{Krebs_2017, title={Talent management and workforce performance: The too-much-potential-talent-effect. }, author={Krebs, Benjamin Philipp}, year={2017} }' chicago: 'Krebs, Benjamin Philipp. “Talent Management and Workforce Performance: The Too-Much-Potential-Talent-Effect. ,” 2017.' ieee: 'B. P. Krebs, “Talent management and workforce performance: The too-much-potential-talent-effect. ,” presented at the Academy of Management Annual Meeting , Atlanta, USA, 2017.' mla: 'Krebs, Benjamin Philipp. Talent Management and Workforce Performance: The Too-Much-Potential-Talent-Effect. . 2017.' short: 'B.P. Krebs, in: 2017.' conference: end_date: 2017-08-08 location: Atlanta, USA name: 'Academy of Management Annual Meeting ' start_date: 2017-08-04 date_created: 2020-11-24T12:03:17Z date_updated: 2022-01-06T06:54:27Z department: - _id: '178' language: - iso: eng status: public title: 'Talent management and workforce performance: The too-much-potential-talent-effect. ' type: conference user_id: '63338' year: '2017' ... --- _id: '4674' author: - first_name: Anica full_name: Rose, Anica last_name: Rose citation: ama: 'Rose A. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn; 2017.' apa: 'Rose, A. (2017). The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn.' bibtex: '@book{Rose_2017, title={The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field}, publisher={Universität Paderborn}, author={Rose, Anica}, year={2017} }' chicago: 'Rose, Anica. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017.' ieee: 'A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017.' mla: 'Rose, Anica. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017.' short: 'A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field, Universität Paderborn, 2017.' date_created: 2018-10-12T06:31:07Z date_updated: 2022-01-06T07:01:18Z ddc: - '040' department: - _id: '183' file: - access_level: closed content_type: application/pdf creator: florida date_created: 2018-10-12T06:28:46Z date_updated: 2018-10-12T06:28:46Z file_id: '4675' file_name: Dissertation_Anica Rose.pdf file_size: 1907117 relation: main_file file_date_updated: 2018-10-12T06:28:46Z has_accepted_license: '1' language: - iso: eng project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick title: 'The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field' type: dissertation user_id: '477' year: '2017' ... --- _id: '4836' author: - first_name: Harri full_name: Terho, Harri last_name: Terho - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Wolfgang full_name: Ulaga, Wolfgang last_name: Ulaga - first_name: Alexander full_name: Haas, Alexander last_name: Haas - first_name: Eva full_name: Boehm, Eva last_name: Boehm citation: ama: 'Terho H, Eggert A, Ulaga W, Haas A, Boehm E. Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management. 2017:42--55.' apa: 'Terho, H., Eggert, A., Ulaga, W., Haas, A., & Boehm, E. (2017). Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management, 42--55.' bibtex: '@article{Terho_Eggert_Ulaga_Haas_Boehm_2017, title={Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action}, journal={Industrial Marketing Management}, author={Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Boehm, Eva}, year={2017}, pages={42--55} }' chicago: 'Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva Boehm. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, 2017, 42--55.' ieee: 'H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Boehm, “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action,” Industrial Marketing Management, pp. 42--55, 2017.' mla: 'Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, 2017, pp. 42--55.' short: H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Boehm, Industrial Marketing Management (2017) 42--55. date_created: 2018-10-25T08:13:01Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' language: - iso: eng page: 42--55 publication: Industrial Marketing Management status: public title: 'Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4837' author: - first_name: Adrian full_name: Payne, Adrian last_name: Payne - first_name: Pennie full_name: Frow, Pennie last_name: Frow - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert citation: ama: 'Payne A, Frow P, Eggert A. The customer value proposition: evolution, development, and application in marketing. Journal of the Academy of Marketing Science. 2017;(4):467--489.' apa: 'Payne, A., Frow, P., & Eggert, A. (2017). The customer value proposition: evolution, development, and application in marketing. Journal of the Academy of Marketing Science, (4), 467--489.' bibtex: '@article{Payne_Frow_Eggert_2017, title={The customer value proposition: evolution, development, and application in marketing}, number={4}, journal={Journal of the Academy of Marketing Science}, author={Payne, Adrian and Frow, Pennie and Eggert, Andreas}, year={2017}, pages={467--489} }' chicago: 'Payne, Adrian, Pennie Frow, and Andreas Eggert. “The Customer Value Proposition: Evolution, Development, and Application in Marketing.” Journal of the Academy of Marketing Science, no. 4 (2017): 467--489.' ieee: 'A. Payne, P. Frow, and A. Eggert, “The customer value proposition: evolution, development, and application in marketing,” Journal of the Academy of Marketing Science, no. 4, pp. 467--489, 2017.' mla: 'Payne, Adrian, et al. “The Customer Value Proposition: Evolution, Development, and Application in Marketing.” Journal of the Academy of Marketing Science, no. 4, 2017, pp. 467--489.' short: A. Payne, P. Frow, A. Eggert, Journal of the Academy of Marketing Science (2017) 467--489. date_created: 2018-10-25T08:14:30Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' issue: '4' page: 467--489 publication: Journal of the Academy of Marketing Science status: public title: 'The customer value proposition: evolution, development, and application in marketing' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4838' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Eva full_name: Boehm, Eva last_name: Boehm - first_name: Christina full_name: Cramer, Christina last_name: Cramer citation: ama: 'Eggert A, Boehm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. Journal of Service Management. 2017;(3):476--498.' apa: 'Eggert, A., Boehm, E., & Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. Journal of Service Management, (3), 476--498.' bibtex: '@article{Eggert_Boehm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, number={3}, journal={Journal of Service Management}, author={Eggert, Andreas and Boehm, Eva and Cramer, Christina}, year={2017}, pages={476--498} }' chicago: 'Eggert, Andreas, Eva Boehm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, no. 3 (2017): 476--498.' ieee: 'A. Eggert, E. Boehm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” Journal of Service Management, no. 3, pp. 476--498, 2017.' mla: 'Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, no. 3, 2017, pp. 476--498.' short: A. Eggert, E. Boehm, C. Cramer, Journal of Service Management (2017) 476--498. date_created: 2018-10-25T08:15:42Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' issue: '3' language: - iso: eng page: 476--498 publication: Journal of Service Management status: public title: 'Business service outsourcing in manufacturing firms: an event study' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4840' author: - first_name: Eva full_name: Boehm, Eva last_name: Boehm - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Christoph full_name: Thiesbrummel, Christoph last_name: Thiesbrummel citation: ama: 'Boehm E, Eggert A, Thiesbrummel C. Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management. 2017:101--111.' apa: 'Boehm, E., Eggert, A., & Thiesbrummel, C. (2017). Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management, 101--111.' bibtex: '@article{Boehm_Eggert_Thiesbrummel_2017, title={Service transition: A viable option for manufacturing companies with deteriorating financial performance?}, journal={Industrial Marketing Management}, author={Boehm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}, year={2017}, pages={101--111} }' chicago: 'Boehm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management, 2017, 101--111.' ieee: 'E. Boehm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with deteriorating financial performance?,” Industrial Marketing Management, pp. 101--111, 2017.' mla: 'Boehm, Eva, et al. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management, 2017, pp. 101--111.' short: E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017) 101--111. date_created: 2018-10-25T08:18:08Z date_updated: 2022-01-06T07:01:27Z department: - _id: '180' page: 101--111 publication: Industrial Marketing Management status: public title: 'Service transition: A viable option for manufacturing companies with deteriorating financial performance?' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4908' citation: ama: 'Helm S, Günter B, Eggert A, eds. Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden; 2017. doi:10.1007/978-3-658-10920-2' apa: 'Helm, S., Günter, B., & Eggert, A. (Eds.). (2017). Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2' bibtex: '@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={10.1007/978-3-658-10920-2}, publisher={Springer Fachmedien Wiesbaden}, year={2017} }' chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert, eds. Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2.' ieee: 'S. Helm, B. Günter, and A. Eggert, Eds., Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden, 2017.' mla: Helm, Sabrina, et al., editors. Kundenwert. Springer Fachmedien Wiesbaden, 2017, doi:10.1007/978-3-658-10920-2. short: S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017. date_created: 2018-10-26T08:35:05Z date_updated: 2022-01-06T07:01:29Z department: - _id: '178' - _id: '180' doi: 10.1007/978-3-658-10920-2 editor: - first_name: Sabrina full_name: Helm, Sabrina last_name: Helm - first_name: Bernd full_name: Günter, Bernd last_name: Günter - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert place: Wiesbaden publication_identifier: isbn: - '9783658109196' - '9783658109202' publication_status: published publisher: Springer Fachmedien Wiesbaden status: public title: Kundenwert type: book_editor user_id: '57352' year: '2017' ... --- _id: '4933' abstract: - lang: eng text: Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract. article_type: original author: - first_name: Florian v full_name: Wangenheim, Florian v last_name: Wangenheim - first_name: Nancy V full_name: Wünderlich, Nancy V last_name: Wünderlich - first_name: Jan H full_name: Schumann, Jan H last_name: Schumann citation: ama: Wangenheim F v, Wünderlich NV, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research. 2017;(79):181--188. apa: Wangenheim, F. v, Wünderlich, N. V., & Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research, (79), 181--188. bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy V and Schumann, Jan H}, year={2017}, pages={181--188} }' chicago: 'Wangenheim, Florian v, Nancy V Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79 (2017): 181--188.' ieee: F. v Wangenheim, N. V. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” Journal of Business Research, no. 79, pp. 181--188, 2017. mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 181--188. short: F. v Wangenheim, N.V. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188. date_created: 2018-10-26T09:41:17Z date_updated: 2022-01-06T07:01:29Z department: - _id: '178' issue: '79' language: - iso: eng page: 181--188 publication: Journal of Business Research publication_status: published publisher: Elsevier status: public title: Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts type: journal_article user_id: '37741' year: '2017' ... --- _id: '4941' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert citation: ama: 'Eggert A. Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration. In: Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden; 2017:37-51. doi:10.1007/978-3-658-10920-2_2' apa: 'Eggert, A. (2017). Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration. In Kundenwert (pp. 37–51). Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2_2' bibtex: '@inbook{Eggert_2017, place={Wiesbaden}, title={Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration}, DOI={10.1007/978-3-658-10920-2_2}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Eggert, Andreas}, year={2017}, pages={37–51} }' chicago: 'Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” In Kundenwert, 37–51. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2_2.' ieee: 'A. Eggert, “Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration,” in Kundenwert, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 37–51.' mla: 'Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” Kundenwert, Springer Fachmedien Wiesbaden, 2017, pp. 37–51, doi:10.1007/978-3-658-10920-2_2.' short: 'A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 37–51.' date_created: 2018-10-26T09:57:19Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '180' doi: 10.1007/978-3-658-10920-2_2 page: 37-51 place: Wiesbaden publication: Kundenwert publication_identifier: isbn: - '9783658109196' - '9783658109202' publication_status: published publisher: Springer Fachmedien Wiesbaden status: public title: 'Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration' type: book_chapter user_id: '57352' year: '2017' ... --- _id: '4942' author: - first_name: Sabrina full_name: Helm, Sabrina last_name: Helm - first_name: Bernd full_name: Günter, Bernd last_name: Günter - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert citation: ama: 'Helm S, Günter B, Eggert A. Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In: Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden; 2017:3-34. doi:10.1007/978-3-658-10920-2_1' apa: 'Helm, S., Günter, B., & Eggert, A. (2017). Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In Kundenwert (pp. 3–34). Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2_1' bibtex: '@inbook{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen}, DOI={10.1007/978-3-658-10920-2_1}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Helm, Sabrina and Günter, Bernd and Eggert, Andreas}, year={2017}, pages={3–34} }' chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” In Kundenwert, 3–34. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2_1.' ieee: 'S. Helm, B. Günter, and A. Eggert, “Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen,” in Kundenwert, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 3–34.' mla: Helm, Sabrina, et al. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” Kundenwert, Springer Fachmedien Wiesbaden, 2017, pp. 3–34, doi:10.1007/978-3-658-10920-2_1. short: 'S. Helm, B. Günter, A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 3–34.' date_created: 2018-10-26T09:58:46Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '180' doi: 10.1007/978-3-658-10920-2_1 page: 3-34 place: Wiesbaden publication: Kundenwert publication_identifier: isbn: - '9783658109196' - '9783658109202' publication_status: published publisher: Springer Fachmedien Wiesbaden status: public title: Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen type: book_chapter user_id: '57352' year: '2017' ... --- _id: '4947' abstract: - lang: eng text: Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract. article_type: original author: - first_name: Florian v full_name: Wangenheim, Florian v last_name: Wangenheim - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: Jan H full_name: Schumann, Jan H last_name: Schumann citation: ama: Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research. 2017;(79):181--188. apa: Wangenheim, F. v, Wünderlich, N., & Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research, (79), 181--188. bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }' chicago: 'Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79 (2017): 181--188.' ieee: F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” Journal of Business Research, no. 79, pp. 181--188, 2017. mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 181--188. short: F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188. date_created: 2018-10-26T10:11:34Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '181' issue: '79' keyword: - IT-based service - Smart services - Contract renewal - Retention - Customer churn - Free trial language: - iso: eng page: 181--188 publication: Journal of Business Research publication_status: published publisher: Elsevier status: public title: Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts type: journal_article user_id: '37741' year: '2017' ... --- _id: '4949' abstract: - lang: eng text: The service encounter – one of the foundational concepts in service research – is fundamentally changing due to rapid evolutions in technology. In this paper, we offer an updated perspective on what we label the “Service Encounter 2.0”. To this end, we develop a conceptual framework that captures the essence of the Service Encounter 2.0 and provides a synthesis of the changing interdependent roles of technology, employees, and customers. We find that technology either augments or substitutes service employees, and can foster network connections. In turn, employees and customers are taking on the role of enabler, innovator, coordinator and differentiator. In addition, we identify critical areas for future research on this important topic. article_type: original author: - first_name: Bart full_name: Larivière, Bart last_name: Larivière - first_name: David full_name: Bowen, David last_name: Bowen - first_name: Tor W full_name: Andreassen, Tor W last_name: Andreassen - first_name: Werner full_name: Kunz, Werner last_name: Kunz - first_name: Nancy J full_name: Sirianni, Nancy J last_name: Sirianni - first_name: Chris full_name: Voss, Chris last_name: Voss - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: Arne full_name: De Keyser, Arne last_name: De Keyser citation: ama: 'Larivière B, Bowen D, Andreassen TW, et al. “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. Journal of Business Research. 2017;(79):238--246.' apa: 'Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., … De Keyser, A. (2017). “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. Journal of Business Research, (79), 238--246.' bibtex: '@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017}, pages={238--246} }' chicago: 'Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” Journal of Business Research, no. 79 (2017): 238--246.' ieee: 'B. Larivière et al., “‘Service Encounter 2.0’: An investigation into the roles of technology, employees and customers,” Journal of Business Research, no. 79, pp. 238--246, 2017.' mla: 'Larivière, Bart, et al. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 238--246.' short: B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246. date_created: 2018-10-26T10:15:22Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '181' issue: '79' keyword: - Service encounter - Technology roles - Employee roles - Customer roles - Employee experience - Customer experience language: - iso: eng page: 238--246 publication: Journal of Business Research publication_status: published publisher: Elsevier status: public title: '“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers' type: journal_article user_id: '37741' year: '2017' ... --- _id: '4955' author: - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: 'Stefanie ' full_name: 'Paluch, Stefanie ' last_name: Paluch citation: ama: 'Wünderlich N, Paluch S. A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents. In: Proceedings of the 38th International Conference on Information Systems (ICIS 2017). ; 2017.' apa: 'Wünderlich, N., & Paluch, S. (2017). A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents. In Proceedings of the 38th International Conference on Information Systems (ICIS 2017). Seoul, Korea.' bibtex: '@inproceedings{Wünderlich_Paluch_2017, title={A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents}, booktitle={Proceedings of the 38th International Conference on Information Systems (ICIS 2017)}, author={Wünderlich, Nancy and Paluch, Stefanie }, year={2017} }' chicago: 'Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents.” In Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.' ieee: 'N. Wünderlich and S. Paluch, “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents,” in Proceedings of the 38th International Conference on Information Systems (ICIS 2017), Seoul, Korea, 2017.' mla: 'Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents.” Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.' short: 'N. Wünderlich, S. Paluch, in: Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.' conference: location: Seoul, Korea name: 38th International Conference on Information Systems (ICIS 2017) date_created: 2018-10-26T10:32:20Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '181' language: - iso: eng publication: Proceedings of the 38th International Conference on Information Systems (ICIS 2017) publication_status: published status: public title: 'A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents' type: conference user_id: '37741' year: '2017' ... --- _id: '4956' author: - first_name: Isabel full_name: Teßmer, Isabel last_name: Teßmer - first_name: Marcus full_name: Olsson, Marcus last_name: Olsson - first_name: Anders full_name: Gustafsson, Anders last_name: Gustafsson - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Teßmer I, Olsson M, Gustafsson A, Wünderlich N. How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances. In: Proceedings of the 2017 Frontiers in Service Conference. ; 2017.' apa: 'Teßmer, I., Olsson, M., Gustafsson, A., & Wünderlich, N. (2017). How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances. In Proceedings of the 2017 Frontiers in Service Conference. New York City, USA.' bibtex: '@inproceedings{Teßmer_Olsson_Gustafsson_Wünderlich_2017, title={How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Teßmer, Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy}, year={2017} }' chicago: 'Teßmer, Isabel, Marcus Olsson, Anders Gustafsson, and Nancy Wünderlich. “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of Affordances.” In Proceedings of the 2017 Frontiers in Service Conference, 2017.' ieee: 'I. Teßmer, M. Olsson, A. Gustafsson, and N. Wünderlich, “How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances,” in Proceedings of the 2017 Frontiers in Service Conference, New York City, USA, 2017.' mla: 'Teßmer, Isabel, et al. “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of Affordances.” Proceedings of the 2017 Frontiers in Service Conference, 2017.' short: 'I. Teßmer, M. Olsson, A. Gustafsson, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.' conference: location: New York City, USA name: 2017 Frontiers in Service Conference date_created: 2018-10-26T10:35:18Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '181' language: - iso: eng publication: Proceedings of the 2017 Frontiers in Service Conference publication_status: published status: public title: 'How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances' type: conference user_id: '37741' year: '2017' ... --- _id: '4966' author: - first_name: Christian full_name: Grund, Christian last_name: Grund - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: Grund C, Thommes K. The Role of Contract Types for Employees’ Public Service Motivation. Schmalenbach Business Review. 2017;(4):377--398. apa: Grund, C., & Thommes, K. (2017). The Role of Contract Types for Employees’ Public Service Motivation. Schmalenbach Business Review, (4), 377--398. bibtex: '@article{Grund_Thommes_2017, title={The Role of Contract Types for Employees’ Public Service Motivation}, number={4}, journal={Schmalenbach Business Review}, author={Grund, Christian and Thommes, Kirsten}, year={2017}, pages={377--398} }' chicago: 'Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’ Public Service Motivation.” Schmalenbach Business Review, no. 4 (2017): 377--398.' ieee: C. Grund and K. Thommes, “The Role of Contract Types for Employees’ Public Service Motivation,” Schmalenbach Business Review, no. 4, pp. 377--398, 2017. mla: Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’ Public Service Motivation.” Schmalenbach Business Review, no. 4, 2017, pp. 377--398. short: C. Grund, K. Thommes, Schmalenbach Business Review (2017) 377--398. date_created: 2018-10-29T07:58:38Z date_updated: 2022-01-06T07:01:31Z department: - _id: '178' - _id: '184' issue: '4' page: 377--398 publication: Schmalenbach Business Review status: public title: The Role of Contract Types for Employees’ Public Service Motivation type: journal_article user_id: '69384' year: '2017' ... --- _id: '4987' author: - first_name: Janny full_name: Klabuhn, Janny last_name: Klabuhn - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: 'Klabuhn J, Thommes K. Age diversity and its effects on team performance. In: Academy of Management Proceedings. ; 2017:15119.' apa: Klabuhn, J., & Thommes, K. (2017). Age diversity and its effects on team performance. In Academy of Management Proceedings (p. 15119). bibtex: '@inproceedings{Klabuhn_Thommes_2017, title={Age diversity and its effects on team performance}, number={1}, booktitle={Academy of Management Proceedings}, author={Klabuhn, Janny and Thommes, Kirsten}, year={2017}, pages={15119} }' chicago: Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on Team Performance.” In Academy of Management Proceedings, 15119, 2017. ieee: J. Klabuhn and K. Thommes, “Age diversity and its effects on team performance,” in Academy of Management Proceedings, 2017, no. 1, p. 15119. mla: Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on Team Performance.” Academy of Management Proceedings, no. 1, 2017, p. 15119. short: 'J. Klabuhn, K. Thommes, in: Academy of Management Proceedings, 2017, p. 15119.' date_created: 2018-10-29T10:47:29Z date_updated: 2022-01-06T07:01:33Z department: - _id: '178' - _id: '184' issue: '1' page: '15119' publication: Academy of Management Proceedings status: public title: Age diversity and its effects on team performance type: conference user_id: '69384' year: '2017' ... --- _id: '5005' author: - first_name: Ina full_name: Garnefeld, Ina last_name: Garnefeld - first_name: Eva full_name: Boehm, Eva last_name: Boehm - first_name: Lena full_name: Feider, Lena last_name: Feider citation: ama: 'Garnefeld I, Boehm E, Feider L. Retourenmanagement zur Steigerung des Kundenwerts. In: Kundenwert. ; 2017:599--624.' apa: Garnefeld, I., Boehm, E., & Feider, L. (2017). Retourenmanagement zur Steigerung des Kundenwerts. In Kundenwert (pp. 599--624). bibtex: '@inbook{Garnefeld_Boehm_Feider_2017, title={Retourenmanagement zur Steigerung des Kundenwerts}, booktitle={Kundenwert}, author={Garnefeld, Ina and Boehm, Eva and Feider, Lena}, year={2017}, pages={599--624} }' chicago: Garnefeld, Ina, Eva Boehm, and Lena Feider. “Retourenmanagement Zur Steigerung Des Kundenwerts.” In Kundenwert, 599--624, 2017. ieee: I. Garnefeld, E. Boehm, and L. Feider, “Retourenmanagement zur Steigerung des Kundenwerts,” in Kundenwert, 2017, pp. 599--624. mla: Garnefeld, Ina, et al. “Retourenmanagement Zur Steigerung Des Kundenwerts.” Kundenwert, 2017, pp. 599--624. short: 'I. Garnefeld, E. Boehm, L. Feider, in: Kundenwert, 2017, pp. 599--624.' date_created: 2018-10-30T09:14:02Z date_updated: 2022-01-06T07:01:34Z department: - _id: '178' - _id: '180' language: - iso: eng page: 599--624 publication: Kundenwert status: public title: Retourenmanagement zur Steigerung des Kundenwerts type: book_chapter user_id: '57352' year: '2017' ... --- _id: '5328' author: - first_name: Bart full_name: Larivière, Bart last_name: Larivière - first_name: David full_name: Bowen, David last_name: Bowen - first_name: Tor W full_name: Andreassen, Tor W last_name: Andreassen - first_name: Werner full_name: Kunz, Werner last_name: Kunz - first_name: Nancy J full_name: Sirianni, Nancy J last_name: Sirianni - first_name: Chris full_name: Voss, Chris last_name: Voss - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: Arne full_name: De Keyser, Arne last_name: De Keyser citation: ama: 'Larivière B, Bowen D, Andreassen TW, et al. Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees and Customers. In: Proceedings of QUIS 2017. ; 2017.' apa: 'Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., … De Keyser, A. (2017). Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees and Customers. In Proceedings of QUIS 2017. Porto, Portugal.' bibtex: '@inproceedings{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees and Customers.}, booktitle={Proceedings of QUIS 2017}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017} }' chicago: 'Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees and Customers.” In Proceedings of QUIS 2017, 2017.' ieee: 'B. Larivière et al., “Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees and Customers.,” in Proceedings of QUIS 2017, Porto, Portugal, 2017.' mla: 'Larivière, Bart, et al. “Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees and Customers.” Proceedings of QUIS 2017, 2017.' short: 'B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, in: Proceedings of QUIS 2017, 2017.' conference: location: Porto, Portugal name: QUIS 2017 date_created: 2018-11-02T17:53:24Z date_updated: 2022-01-06T07:01:49Z department: - _id: '181' - _id: '178' language: - iso: eng publication: Proceedings of QUIS 2017 publication_status: published status: public title: 'Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees and Customers.' type: conference user_id: '37741' year: '2017' ... --- _id: '5329' author: - first_name: Hürrem full_name: Becker-Özcamlica, Hürrem last_name: Becker-Özcamlica - first_name: Isabel full_name: Teßmer, Isabel last_name: Teßmer - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Becker-Özcamlica H, Teßmer I, Wünderlich N. Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations. In: Proceedings of the 2017 Winter Marketing Educators’ Conference. ; 2017.' apa: Becker-Özcamlica, H., Teßmer, I., & Wünderlich, N. (2017). Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations. In Proceedings of the 2017 Winter Marketing Educators’ Conference. Orlando, USA. bibtex: '@inproceedings{Becker-Özcamlica_Teßmer_Wünderlich_2017, title={Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.}, booktitle={Proceedings of the 2017 Winter Marketing Educators’ Conference}, author={Becker-Özcamlica, Hürrem and Teßmer, Isabel and Wünderlich, Nancy}, year={2017} }' chicago: Becker-Özcamlica, Hürrem, Isabel Teßmer, and Nancy Wünderlich. “Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.” In Proceedings of the 2017 Winter Marketing Educators’ Conference, 2017. ieee: H. Becker-Özcamlica, I. Teßmer, and N. Wünderlich, “Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.,” in Proceedings of the 2017 Winter Marketing Educators’ Conference, Orlando, USA, 2017. mla: Becker-Özcamlica, Hürrem, et al. “Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.” Proceedings of the 2017 Winter Marketing Educators’ Conference, 2017. short: 'H. Becker-Özcamlica, I. Teßmer, N. Wünderlich, in: Proceedings of the 2017 Winter Marketing Educators’ Conference, 2017.' conference: location: Orlando, USA name: 2017 Winter Marketing Educators' Conference date_created: 2018-11-02T17:58:41Z date_updated: 2022-01-06T07:01:49Z department: - _id: '181' - _id: '178' language: - iso: eng publication: Proceedings of the 2017 Winter Marketing Educators' Conference publication_status: published status: public title: Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations. type: conference user_id: '37741' year: '2017' ... --- _id: '5479' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Lena full_name: Steinhoff, Lena last_name: Steinhoff - first_name: Carina full_name: Witte, Carina last_name: Witte citation: ama: Eggert A, Steinhoff L, Witte C. The Loyalty Effect of Gift Purchases. 2017. apa: Eggert, A., Steinhoff, L., & Witte, C. (2017). The Loyalty Effect of Gift Purchases. bibtex: '@article{Eggert_Steinhoff_Witte_2017, series={2017 Winter AMA Proceedings}, title={The Loyalty Effect of Gift Purchases}, author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2017}, collection={2017 Winter AMA Proceedings} }' chicago: Eggert, Andreas, Lena Steinhoff, and Carina Witte. “The Loyalty Effect of Gift Purchases.” 2017 Winter AMA Proceedings, 2017. ieee: A. Eggert, L. Steinhoff, and C. Witte, “The Loyalty Effect of Gift Purchases.” 2017. mla: Eggert, Andreas, et al. The Loyalty Effect of Gift Purchases. 2017. short: A. Eggert, L. Steinhoff, C. Witte, (2017). date_created: 2018-11-12T10:05:58Z date_updated: 2022-01-06T07:01:55Z department: - _id: '19' - _id: '180' language: - iso: eng series_title: 2017 Winter AMA Proceedings status: public title: The Loyalty Effect of Gift Purchases type: conference user_id: '57352' year: '2017' ... --- _id: '5482' author: - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: E full_name: Boehm, E last_name: Boehm - first_name: L full_name: Feider, L last_name: Feider citation: ama: 'Garnefeld I, Boehm E, Feider L. Managing the Necessary Evil: Can Payment Methods Reduce Product Returns. 2017.' apa: 'Garnefeld, I., Boehm, E., & Feider, L. (2017). Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.' bibtex: '@article{Garnefeld_Boehm_Feider_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Managing the Necessary Evil: Can Payment Methods Reduce Product Returns}, author={Garnefeld, I and Boehm, E and Feider, L}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }' chicago: 'Garnefeld, I, E Boehm, and L Feider. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.” 2017 AMA Winter Marketing Educators’ Conference Proceedings, 2017.' ieee: 'I. Garnefeld, E. Boehm, and L. Feider, “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.” 2017.' mla: 'Garnefeld, I., et al. Managing the Necessary Evil: Can Payment Methods Reduce Product Returns. 2017.' short: I. Garnefeld, E. Boehm, L. Feider, (2017). date_created: 2018-11-12T10:21:49Z date_updated: 2022-01-06T07:01:56Z department: - _id: '19' - _id: '180' language: - iso: eng series_title: 2017 AMA Winter Marketing Educators' Conference Proceedings status: public title: 'Managing the Necessary Evil: Can Payment Methods Reduce Product Returns' type: conference user_id: '57352' year: '2017' ... --- _id: '5483' author: - first_name: C full_name: Cramer, C last_name: Cramer - first_name: E full_name: Boehm, E last_name: Boehm - first_name: A full_name: Eggert, A last_name: Eggert citation: ama: 'Cramer C, Boehm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? 2017.' apa: 'Cramer, C., Boehm, E., & Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure?' bibtex: '@article{Cramer_Boehm_Eggert_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, author={Cramer, C and Boehm, E and Eggert, A}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }' chicago: 'Cramer, C, E Boehm, and A Eggert. “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017 AMA Winter Marketing Educators’ Conference Proceedings, 2017.' ieee: 'C. Cramer, E. Boehm, and A. Eggert, “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017.' mla: 'Cramer, C., et al. Service Awards: Do They Help or Harm in Case of a Service Failure? 2017.' short: C. Cramer, E. Boehm, A. Eggert, (2017). date_created: 2018-11-12T10:24:01Z date_updated: 2022-01-06T07:01:56Z department: - _id: '19' - _id: '180' language: - iso: eng series_title: 2017 AMA Winter Marketing Educators' Conference Proceedings status: public title: 'Service Awards: Do They Help or Harm in Case of a Service Failure?' type: conference user_id: '57352' year: '2017' ... --- _id: '1057' author: - first_name: Oktay full_name: Sürücü, Oktay last_name: Sürücü - first_name: Behnud full_name: Mir Djawadi, Behnud id: '26032' last_name: Mir Djawadi orcid: 0000-0002-6271-5912 - first_name: Sonja full_name: Brangewitz, Sonja last_name: Brangewitz citation: ama: Sürücü O, Mir Djawadi B, Brangewitz S. Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn; 2017. apa: Sürücü, O., Mir Djawadi, B., & Brangewitz, S. (2017). Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn. bibtex: '@book{Sürücü_Mir Djawadi_Brangewitz_2017, title={Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries}, publisher={Universität Paderborn}, author={Sürücü, Oktay and Mir Djawadi, Behnud and Brangewitz, Sonja}, year={2017} }' chicago: Sürücü, Oktay, Behnud Mir Djawadi, and Sonja Brangewitz. Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn, 2017. ieee: O. Sürücü, B. Mir Djawadi, and S. Brangewitz, Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn, 2017. mla: Sürücü, Oktay, et al. Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn, 2017. short: O. Sürücü, B. Mir Djawadi, S. Brangewitz, Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries, Universität Paderborn, 2017. date_created: 2017-12-15T11:24:00Z date_updated: 2022-01-06T06:50:44Z ddc: - '330' department: - _id: '205' - _id: '179' file: - access_level: closed content_type: application/pdf creator: bhoyer date_created: 2018-11-06T15:27:20Z date_updated: 2018-11-06T15:27:20Z file_id: '5386' file_name: SSRN-id2959997.pdf file_size: 260633 relation: main_file success: 1 file_date_updated: 2018-11-06T15:27:20Z has_accepted_license: '1' language: - iso: eng project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '7' name: SFB 901 - Subproject A3 - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public title: Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries type: report user_id: '477' year: '2017' ... --- _id: '1062' author: - first_name: Bernd full_name: Frick, Bernd last_name: Frick - first_name: Olivier full_name: Gergaud, Olivier last_name: Gergaud - first_name: Petra full_name: Winter, Petra last_name: Winter citation: ama: 'Frick B, Gergaud O, Winter P. The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry. Gastronomy and Tourism. 2017;2(4):259-271(13). doi:10.3727/216929717X15046207899410' apa: 'Frick, B., Gergaud, O., & Winter, P. (2017). The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry. Gastronomy and Tourism, 2(4), 259-271(13). https://doi.org/10.3727/216929717X15046207899410' bibtex: '@article{Frick_Gergaud_Winter_2017, title={The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry}, volume={2}, DOI={10.3727/216929717X15046207899410}, number={4}, journal={Gastronomy and Tourism}, publisher={Cognizant Communication Corporation}, author={Frick, Bernd and Gergaud, Olivier and Winter, Petra}, year={2017}, pages={259-271(13)} }' chicago: 'Frick, Bernd, Olivier Gergaud, and Petra Winter. “The Revenue Potential of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.” Gastronomy and Tourism 2, no. 4 (2017): 259-271(13). https://doi.org/10.3727/216929717X15046207899410.' ieee: 'B. Frick, O. Gergaud, and P. Winter, “The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry,” Gastronomy and Tourism, vol. 2, no. 4, pp. 259-271(13), 2017.' mla: 'Frick, Bernd, et al. “The Revenue Potential of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.” Gastronomy and Tourism, vol. 2, no. 4, Cognizant Communication Corporation, 2017, pp. 259-271(13), doi:10.3727/216929717X15046207899410.' short: B. Frick, O. Gergaud, P. Winter, Gastronomy and Tourism 2 (2017) 259-271(13). date_created: 2017-12-18T08:17:35Z date_updated: 2022-01-06T06:50:48Z ddc: - '330' department: - _id: '183' doi: 10.3727/216929717X15046207899410 file: - access_level: closed content_type: application/pdf creator: bhoyer date_created: 2018-11-21T09:43:33Z date_updated: 2018-11-21T09:43:33Z file_id: '5771' file_name: frick_gergaud_matic_gat_2017.pdf file_size: 79285 relation: main_file file_date_updated: 2018-11-21T09:43:33Z has_accepted_license: '1' intvolume: ' 2' issue: '4' language: - iso: eng page: 259-271(13) project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publication: Gastronomy and Tourism publisher: Cognizant Communication Corporation status: public title: 'The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry' type: journal_article user_id: '477' volume: 2 year: '2017' ... --- _id: '1095' abstract: - lang: eng text: 'Many university students struggle with motivational problems, and gamification has the potential to address these problems. However, using gamification currently is rather tedious and time-consuming for instructors because current approaches to gamification require instructors to engage in the time-consuming preparation of course contents (e.g., for quizzes or mini-games). In reply to this issue, we propose a “lean” approach to gamification, which relies on gamifying learning activities rather than learning contents. The learning activities that are gamified in the lean approach can typically be drawn from existing course syllabi (e.g., attend certain lectures, hand in assignments, read book chapters and articles). Hence, compared to existing approaches, lean gamification substantially lowers the time requirements posed on instructors for gamifying a given course. Drawing on research on limited attention and the present bias, we provide the theoretical foundation for the lean gamification approach. In addition, we present a mobile application that implements lean gamification and outline a mixed-methods study that is currently under way for evaluating whether lean gamification does indeed have the potential to increase students’ motivation. We thereby hope to allow more students and instructors to benefit from the advantages of gamification. ' author: - first_name: Thomas full_name: John, Thomas id: '3952' last_name: John - first_name: Matthias full_name: Feldotto, Matthias id: '14052' last_name: Feldotto orcid: 0000-0003-1348-6516 - first_name: Paul full_name: Hemsen, Paul id: '22546' last_name: Hemsen - first_name: Katrin full_name: Klingsieck, Katrin last_name: Klingsieck - first_name: Dennis full_name: Kundisch, Dennis id: '21117' last_name: Kundisch - first_name: Mike full_name: Langendorf, Mike last_name: Langendorf citation: ama: 'John T, Feldotto M, Hemsen P, Klingsieck K, Kundisch D, Langendorf M. Towards a Lean Approach for Gamifying Education. In: Proceedings of the 25th European Conference on Information Systems (ECIS). ; 2017:2970-2979.' apa: John, T., Feldotto, M., Hemsen, P., Klingsieck, K., Kundisch, D., & Langendorf, M. (2017). Towards a Lean Approach for Gamifying Education. In Proceedings of the 25th European Conference on Information Systems (ECIS) (pp. 2970–2979). bibtex: '@inproceedings{John_Feldotto_Hemsen_Klingsieck_Kundisch_Langendorf_2017, title={Towards a Lean Approach for Gamifying Education}, booktitle={Proceedings of the 25th European Conference on Information Systems (ECIS)}, author={John, Thomas and Feldotto, Matthias and Hemsen, Paul and Klingsieck, Katrin and Kundisch, Dennis and Langendorf, Mike}, year={2017}, pages={2970–2979} }' chicago: John, Thomas, Matthias Feldotto, Paul Hemsen, Katrin Klingsieck, Dennis Kundisch, and Mike Langendorf. “Towards a Lean Approach for Gamifying Education.” In Proceedings of the 25th European Conference on Information Systems (ECIS), 2970–79, 2017. ieee: T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, and M. Langendorf, “Towards a Lean Approach for Gamifying Education,” in Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–2979. mla: John, Thomas, et al. “Towards a Lean Approach for Gamifying Education.” Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–79. short: 'T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, M. Langendorf, in: Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–2979.' date_created: 2018-01-05T08:39:41Z date_updated: 2022-01-06T06:50:53Z ddc: - '000' department: - _id: '63' - _id: '541' - _id: '178' - _id: '185' file: - access_level: closed content_type: application/pdf creator: feldi date_created: 2018-10-31T17:02:07Z date_updated: 2018-10-31T17:02:07Z file_id: '5232' file_name: TOWARDS A LEAN APPROACH TO GAMIFYING EDUCATION.pdf file_size: 485333 relation: main_file success: 1 file_date_updated: 2018-10-31T17:02:07Z has_accepted_license: '1' language: - iso: eng main_file_link: - open_access: '1' url: https://aisel.aisnet.org/ecis2017_rip/46 oa: '1' page: 2970-2979 publication: Proceedings of the 25th European Conference on Information Systems (ECIS) status: public title: Towards a Lean Approach for Gamifying Education type: conference user_id: '14052' year: '2017' ... --- _id: '46679' author: - first_name: I. full_name: Garnefeld, I. last_name: Garnefeld - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: L. full_name: Feider, L. last_name: Feider citation: ama: 'Garnefeld I, Böhm E, Feider L. Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award). In: 2017 AMA Winter Academic Conference, Orlando, FL. ; 2017.' apa: 'Garnefeld, I., Böhm, E., & Feider, L. (2017). Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award). 2017 AMA Winter Academic Conference, Orlando, FL. 2017 AMA Winter Academic Conference, Orlando, FL.' bibtex: '@inproceedings{Garnefeld_Böhm_Feider_2017, title={Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award)}, booktitle={2017 AMA Winter Academic Conference, Orlando, FL}, author={Garnefeld, I. and Böhm, Eva and Feider, L.}, year={2017} }' chicago: 'Garnefeld, I., Eva Böhm, and L. Feider. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns (Ausgezeichnet Mit Best Paper Award).” In 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' ieee: 'I. Garnefeld, E. Böhm, and L. Feider, “Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award),” presented at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' mla: 'Garnefeld, I., et al. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns (Ausgezeichnet Mit Best Paper Award).” 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' short: 'I. Garnefeld, E. Böhm, L. Feider, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' conference: location: Orlando, FL name: 2017 AMA Winter Academic Conference date_created: 2023-08-25T08:53:58Z date_updated: 2023-08-25T10:06:35Z department: - _id: '785' language: - iso: eng publication: 2017 AMA Winter Academic Conference, Orlando, FL publication_status: published status: public title: 'Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award)' type: conference user_id: '49063' year: '2017' ... --- _id: '46680' author: - first_name: C. full_name: Cramer, C. last_name: Cramer - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: A. full_name: Eggert, A. last_name: Eggert citation: ama: 'Cramer C, Böhm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? In: 2017 AMA Winter Academic Conference, Orlando, FL. ; 2017.' apa: 'Cramer, C., Böhm, E., & Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure? 2017 AMA Winter Academic Conference, Orlando, FL. 2017 AMA Winter Academic Conference, Orlando, FL.' bibtex: '@inproceedings{Cramer_Böhm_Eggert_2017, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, booktitle={2017 AMA Winter Academic Conference, Orlando, FL}, author={Cramer, C. and Böhm, Eva and Eggert, A.}, year={2017} }' chicago: 'Cramer, C., Eva Böhm, and A. Eggert. “Service Awards: Do They Help or Harm in Case of a Service Failure?” In 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' ieee: 'C. Cramer, E. Böhm, and A. Eggert, “Service Awards: Do They Help or Harm in Case of a Service Failure?,” presented at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' mla: 'Cramer, C., et al. “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' short: 'C. Cramer, E. Böhm, A. Eggert, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' conference: location: Orlando, FL name: 2017 AMA Winter Academic Conference date_created: 2023-08-25T08:55:01Z date_updated: 2023-08-25T10:06:14Z department: - _id: '785' language: - iso: eng publication: 2017 AMA Winter Academic Conference, Orlando, FL publication_status: published status: public title: 'Service Awards: Do They Help or Harm in Case of a Service Failure?' type: conference user_id: '49063' year: '2017' ... --- _id: '46638' author: - first_name: Harri full_name: Terho, Harri last_name: Terho - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Wolfgang full_name: Ulaga, Wolfgang last_name: Ulaga - first_name: Alexander full_name: Haas, Alexander last_name: Haas - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 citation: ama: 'Terho H, Eggert A, Ulaga W, Haas A, Böhm E. Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management. 2017;66:42-55. doi:10.1016/j.indmarman.2017.06.015' apa: 'Terho, H., Eggert, A., Ulaga, W., Haas, A., & Böhm, E. (2017). Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management, 66, 42–55. https://doi.org/10.1016/j.indmarman.2017.06.015' bibtex: '@article{Terho_Eggert_Ulaga_Haas_Böhm_2017, title={Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action}, volume={66}, DOI={10.1016/j.indmarman.2017.06.015}, journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Böhm, Eva}, year={2017}, pages={42–55} }' chicago: 'Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva Böhm. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management 66 (2017): 42–55. https://doi.org/10.1016/j.indmarman.2017.06.015.' ieee: 'H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Böhm, “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action,” Industrial Marketing Management, vol. 66, pp. 42–55, 2017, doi: 10.1016/j.indmarman.2017.06.015.' mla: 'Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, vol. 66, Elsevier BV, 2017, pp. 42–55, doi:10.1016/j.indmarman.2017.06.015.' short: H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Böhm, Industrial Marketing Management 66 (2017) 42–55. date_created: 2023-08-22T13:27:16Z date_updated: 2023-09-01T10:17:45Z department: - _id: '785' doi: 10.1016/j.indmarman.2017.06.015 intvolume: ' 66' keyword: - Marketing language: - iso: eng page: 42-55 publication: Industrial Marketing Management publication_identifier: issn: - 0019-8501 publication_status: published publisher: Elsevier BV status: public title: 'Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action' type: journal_article user_id: '49063' volume: 66 year: '2017' ... --- _id: '46639' abstract: - lang: eng text: "\r\nPurpose\r\nMany manufacturing firms entrust partners to provide services on their behalf. However, it is not clear whether and when firms can capture the potential value advantages of outsourcing business services. The purpose of this paper is to investigate the effects of different types of business service outsourcing on firm value.\r\n\r\n\r\nDesign/methodology/approach\r\nThe paper uses event study methodology to estimate the impact of business service outsourcing announcements on abnormal returns of publicly traded manufacturing companies in Europe.\r\n\r\n\r\nFindings\r\nExternal service outsourcing that directly affects the company’s customers leads to more favorable outcomes than internal service outsourcing. This effect is contingent on the strategic outsourcing intention, the service’s reliance on technology, and the choice of the outsourcing partner.\r\n\r\n\r\nResearch limitations/implications\r\nFindings show that firm value depends critically on the service value it delivers to customers. Future research could explore further contingency variables, and investigate the role of service outsourcing networks and relationships.\r\n\r\n\r\nPractical implications\r\nThe insights of this study help managers to decide why, how, and to whom they should outsource their business services, as well as how to justify their outsourcing decisions, and how to communicate them toward the financial markets.\r\n\r\n\r\nOriginality/value\r\nThis research sheds light on the value implications of outsourcing decisions. Two types of business service outsourcing are distinguished, namely, internal and external. Furthermore, the study enhances our understanding of a contingency perspective on service outsourcing decisions.\r\n" author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: Christina full_name: Cramer, Christina last_name: Cramer citation: ama: 'Eggert A, Böhm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. Journal of Service Management. 2017;28(3):476-498. doi:10.1108/josm-11-2016-0306' apa: 'Eggert, A., Böhm, E., & Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. Journal of Service Management, 28(3), 476–498. https://doi.org/10.1108/josm-11-2016-0306' bibtex: '@article{Eggert_Böhm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, volume={28}, DOI={10.1108/josm-11-2016-0306}, number={3}, journal={Journal of Service Management}, publisher={Emerald}, author={Eggert, Andreas and Böhm, Eva and Cramer, Christina}, year={2017}, pages={476–498} }' chicago: 'Eggert, Andreas, Eva Böhm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management 28, no. 3 (2017): 476–98. https://doi.org/10.1108/josm-11-2016-0306.' ieee: 'A. Eggert, E. Böhm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” Journal of Service Management, vol. 28, no. 3, pp. 476–498, 2017, doi: 10.1108/josm-11-2016-0306.' mla: 'Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, vol. 28, no. 3, Emerald, 2017, pp. 476–98, doi:10.1108/josm-11-2016-0306.' short: A. Eggert, E. Böhm, C. Cramer, Journal of Service Management 28 (2017) 476–498. date_created: 2023-08-22T13:29:54Z date_updated: 2023-09-01T10:18:20Z department: - _id: '785' doi: 10.1108/josm-11-2016-0306 intvolume: ' 28' issue: '3' keyword: - Strategy and Management - Tourism - Leisure and Hospitality Management - Business - Management and Accounting (miscellaneous) language: - iso: eng page: 476-498 publication: Journal of Service Management publication_identifier: issn: - 1757-5818 publication_status: published publisher: Emerald status: public title: 'Business service outsourcing in manufacturing firms: an event study' type: journal_article user_id: '49063' volume: 28 year: '2017' ... --- _id: '4954' citation: ama: Riach J, Morbitzer A, Koeberer M, eds. Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition). Klett Verlag; 2017. apa: Riach, J., Morbitzer, A., & Koeberer, M. (Eds.). (2017). Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition). Klett Verlag. bibtex: '@book{Riach_Morbitzer_Koeberer_2017, title={Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)}, publisher={Klett Verlag}, year={2017} }' chicago: Riach, John, Andreas Morbitzer, and Markus Koeberer, eds. Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition). Klett Verlag, 2017. ieee: J. Riach, A. Morbitzer, and M. Koeberer, Eds., Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition). Klett Verlag, 2017. mla: Riach, John, et al., editors. Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition). Klett Verlag, 2017. short: J. Riach, A. Morbitzer, M. Koeberer, eds., Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition), Klett Verlag, 2017. date_created: 2018-10-26T10:33:54Z date_updated: 2023-11-22T20:18:39Z department: - _id: '178' - _id: '185' editor: - first_name: John full_name: Riach, John last_name: Riach - first_name: Andreas full_name: Morbitzer, Andreas last_name: Morbitzer - first_name: Markus full_name: Koeberer, Markus last_name: Koeberer language: - iso: eng publication_status: published publisher: Klett Verlag status: public title: Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition) type: book_editor user_id: '54657' year: '2017' ... --- _id: '4932' author: - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 - first_name: Johanna full_name: Flore, Johanna last_name: Flore citation: ama: 'Schneider M, Flore J. Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity. The International Journal of Human Resource Management. Published online 2017:1-17. doi:10.1080/09585192.2017.1308413' apa: 'Schneider, M., & Flore, J. (2017). Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity. The International Journal of Human Resource Management, 1–17. https://doi.org/10.1080/09585192.2017.1308413' bibtex: '@article{Schneider_Flore_2017, title={Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity}, DOI={10.1080/09585192.2017.1308413}, journal={The International Journal of Human Resource Management}, publisher={Informa UK Limited}, author={Schneider, Martin and Flore, Johanna}, year={2017}, pages={1–17} }' chicago: 'Schneider, Martin, and Johanna Flore. “Training and Commitment in a German Manufacturing Company during the Post-2008 Crisis: A Case of Internal Flexicurity.” The International Journal of Human Resource Management, 2017, 1–17. https://doi.org/10.1080/09585192.2017.1308413.' ieee: 'M. Schneider and J. Flore, “Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity,” The International Journal of Human Resource Management, pp. 1–17, 2017, doi: 10.1080/09585192.2017.1308413.' mla: 'Schneider, Martin, and Johanna Flore. “Training and Commitment in a German Manufacturing Company during the Post-2008 Crisis: A Case of Internal Flexicurity.” The International Journal of Human Resource Management, Informa UK Limited, 2017, pp. 1–17, doi:10.1080/09585192.2017.1308413.' short: M. Schneider, J. Flore, The International Journal of Human Resource Management (2017) 1–17. date_created: 2018-10-26T09:41:07Z date_updated: 2023-11-22T20:13:03Z department: - _id: '178' - _id: '185' doi: 10.1080/09585192.2017.1308413 language: - iso: eng page: 1-17 publication: The International Journal of Human Resource Management publication_identifier: issn: - 0958-5192 - 1466-4399 publication_status: published publisher: Informa UK Limited status: public title: 'Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity' type: journal_article user_id: '54657' year: '2017' ... --- _id: '4930' author: - first_name: Katharina full_name: Radermacher, Katharina id: '47691' last_name: Radermacher - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 - first_name: Anja full_name: Iseke, Anja last_name: Iseke - first_name: Tobias full_name: Tebbe, Tobias last_name: Tebbe citation: ama: Radermacher K, Schneider M, Iseke A, Tebbe T. Signalling to young knowledge workers through architecture? A conjoint analysis. German Journal of Human Resource Management. 2017;(1):71--93. apa: Radermacher, K., Schneider, M., Iseke, A., & Tebbe, T. (2017). Signalling to young knowledge workers through architecture? A conjoint analysis. German Journal of Human Resource Management, 1, 71--93. bibtex: '@article{Radermacher_Schneider_Iseke_Tebbe_2017, title={Signalling to young knowledge workers through architecture? A conjoint analysis}, number={1}, journal={German Journal of Human Resource Management}, author={Radermacher, Katharina and Schneider, Martin and Iseke, Anja and Tebbe, Tobias}, year={2017}, pages={71--93} }' chicago: 'Radermacher, Katharina, Martin Schneider, Anja Iseke, and Tobias Tebbe. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” German Journal of Human Resource Management, no. 1 (2017): 71--93.' ieee: K. Radermacher, M. Schneider, A. Iseke, and T. Tebbe, “Signalling to young knowledge workers through architecture? A conjoint analysis,” German Journal of Human Resource Management, no. 1, pp. 71--93, 2017. mla: Radermacher, Katharina, et al. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” German Journal of Human Resource Management, no. 1, 2017, pp. 71--93. short: K. Radermacher, M. Schneider, A. Iseke, T. Tebbe, German Journal of Human Resource Management (2017) 71--93. date_created: 2018-10-26T09:39:38Z date_updated: 2023-11-22T20:12:46Z department: - _id: '178' - _id: '185' issue: '1' language: - iso: eng page: 71--93 publication: German Journal of Human Resource Management publication_status: published status: public title: Signalling to young knowledge workers through architecture? A conjoint analysis type: journal_article user_id: '54657' year: '2017' ... --- _id: '4926' author: - first_name: Katharina full_name: Radermacher, Katharina id: '47691' last_name: Radermacher - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 citation: ama: Radermacher K, Schneider M. Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. . PERSONALquaterly. Published online 2017:10-16. apa: Radermacher, K., & Schneider, M. (2017). Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. . PERSONALquaterly, 10–16. bibtex: '@article{Radermacher_Schneider_2017, title={Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. }, journal={PERSONALquaterly}, author={Radermacher, Katharina and Schneider, Martin}, year={2017}, pages={10–16} }' chicago: Radermacher, Katharina, and Martin Schneider. “Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. .” PERSONALquaterly, 2017, 10–16. ieee: K. Radermacher and M. Schneider, “Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. ,” PERSONALquaterly, pp. 10–16, 2017. mla: Radermacher, Katharina, and Martin Schneider. “Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. .” PERSONALquaterly, 2017, pp. 10–16. short: K. Radermacher, M. Schneider, PERSONALquaterly (2017) 10–16. date_created: 2018-10-26T09:32:29Z date_updated: 2023-11-22T20:12:18Z department: - _id: '178' - _id: '185' language: - iso: ger page: 10-16 publication: PERSONALquaterly publication_status: published related_material: link: - relation: confirmation url: https://zeitschriften.haufe.de/ePaper/personal-quarterly/2017/23A562F0/files/assets/basic-html/index.html#1 status: public title: 'Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. ' type: journal_article user_id: '54657' year: '2017' ... --- _id: '4934' author: - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 - first_name: Johanna full_name: Flore, Johanna last_name: Flore citation: ama: 'Schneider M, Flore J. Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. . PERSONALquaterly. Published online 2017:45-53.' apa: 'Schneider, M., & Flore, J. (2017). Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. . PERSONALquaterly, 45–53.' bibtex: '@article{Schneider_Flore_2017, title={Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. }, journal={PERSONALquaterly}, author={Schneider, Martin and Flore, Johanna}, year={2017}, pages={45–53} }' chicago: 'Schneider, Martin, and Johanna Flore. “Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. .” PERSONALquaterly, 2017, 45–53.' ieee: 'M. Schneider and J. Flore, “Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. ,” PERSONALquaterly, pp. 45–53, 2017.' mla: 'Schneider, Martin, and Johanna Flore. “Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. .” PERSONALquaterly, 2017, pp. 45–53.' short: M. Schneider, J. Flore, PERSONALquaterly (2017) 45–53. date_created: 2018-10-26T09:48:22Z date_updated: 2023-11-22T20:14:48Z department: - _id: '178' - _id: '185' language: - iso: ger page: 45-53 publication: PERSONALquaterly publication_status: published related_material: link: - relation: confirmation url: https://zeitschriften.haufe.de/ePaper/personal-quarterly/2017/987D26D3/files/assets/common/downloads/publication.pdf status: public title: 'Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. ' type: journal_article user_id: '54657' year: '2017' ... --- _id: '4953' author: - first_name: Katharina full_name: Radermacher, Katharina id: '47691' last_name: Radermacher - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 - first_name: Anja full_name: Iseke, Anja last_name: Iseke - first_name: Tobias full_name: Tebbe, Tobias last_name: Tebbe citation: ama: Radermacher K, Schneider M, Iseke A, Tebbe T. Signalling to young knowledge workers through architecture? A conjoint analysis. German Journal of Human Resource Management. 2017;(1):71--93. apa: Radermacher, K., Schneider, M., Iseke, A., & Tebbe, T. (2017). Signalling to young knowledge workers through architecture? A conjoint analysis. German Journal of Human Resource Management, 1, 71--93. bibtex: '@article{Radermacher_Schneider_Iseke_Tebbe_2017, title={Signalling to young knowledge workers through architecture? A conjoint analysis}, number={1}, journal={German Journal of Human Resource Management}, author={Radermacher, Katharina and Schneider, Martin and Iseke, Anja and Tebbe, Tobias}, year={2017}, pages={71--93} }' chicago: 'Radermacher, Katharina, Martin Schneider, Anja Iseke, and Tobias Tebbe. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” German Journal of Human Resource Management, no. 1 (2017): 71--93.' ieee: K. Radermacher, M. Schneider, A. Iseke, and T. Tebbe, “Signalling to young knowledge workers through architecture? A conjoint analysis,” German Journal of Human Resource Management, no. 1, pp. 71--93, 2017. mla: Radermacher, Katharina, et al. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” German Journal of Human Resource Management, no. 1, 2017, pp. 71--93. short: K. Radermacher, M. Schneider, A. Iseke, T. Tebbe, German Journal of Human Resource Management (2017) 71--93. date_created: 2018-10-26T10:26:28Z date_updated: 2023-11-22T20:23:50Z department: - _id: '178' - _id: '185' issue: '1' language: - iso: eng page: 71--93 publication: German Journal of Human Resource Management publication_status: published status: public title: Signalling to young knowledge workers through architecture? A conjoint analysis type: journal_article user_id: '54657' year: '2017' ... --- _id: '45746' author: - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: C. full_name: Witte, C. last_name: Witte citation: ama: 'Eggert A, Steinhoff L, Witte C. The Loyalty Effect of Gift Purchases. In: 2017 Winter AMA Conference Proceedings, Orlando. ; 2017.' apa: Eggert, A., Steinhoff, L., & Witte, C. (2017). The Loyalty Effect of Gift Purchases. 2017 Winter AMA Conference Proceedings, Orlando. 2017 Winter AMA Conference Proceedings, Orlando. bibtex: '@inproceedings{Eggert_Steinhoff_Witte_2017, title={The Loyalty Effect of Gift Purchases}, booktitle={2017 Winter AMA Conference Proceedings, Orlando}, author={Eggert, A. and Steinhoff, Lena and Witte, C.}, year={2017} }' chicago: Eggert, A., Lena Steinhoff, and C. Witte. “The Loyalty Effect of Gift Purchases.” In 2017 Winter AMA Conference Proceedings, Orlando, 2017. ieee: A. Eggert, L. Steinhoff, and C. Witte, “The Loyalty Effect of Gift Purchases,” presented at the 2017 Winter AMA Conference Proceedings, Orlando, 2017. mla: Eggert, A., et al. “The Loyalty Effect of Gift Purchases.” 2017 Winter AMA Conference Proceedings, Orlando, 2017. short: 'A. Eggert, L. Steinhoff, C. Witte, in: 2017 Winter AMA Conference Proceedings, Orlando, 2017.' conference: location: Orlando name: 2017 Winter AMA Conference Proceedings date_created: 2023-06-22T17:01:57Z date_updated: 2024-01-15T16:34:20Z department: - _id: '733' language: - iso: eng publication: 2017 Winter AMA Conference Proceedings, Orlando publication_status: published status: public title: The Loyalty Effect of Gift Purchases type: conference user_id: '68445' year: '2017' ... --- _id: '3308' author: - first_name: 'Robin ' full_name: 'Breuer, Robin ' last_name: Breuer citation: ama: 'Breuer R. Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn; 2016.' apa: 'Breuer, R. (2016). Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn.' bibtex: '@book{Breuer_2016, title={Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse}, publisher={Universität Paderborn}, author={Breuer, Robin }, year={2016} }' chicago: 'Breuer, Robin . Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn, 2016.' ieee: 'R. Breuer, Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn, 2016.' mla: 'Breuer, Robin. Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn, 2016.' short: 'R. Breuer, Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse, Universität Paderborn, 2016.' date_created: 2018-06-22T11:46:37Z date_updated: 2022-01-06T06:59:10Z department: - _id: '183' language: - iso: ger project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick title: 'Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse' type: bachelorsthesis user_id: '477' year: '2016' ... --- _id: '3311' author: - first_name: Michaela full_name: Amedick, Michaela last_name: Amedick citation: ama: 'Amedick M. Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität Paderborn; 2016.' apa: 'Amedick, M. (2016). Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität Paderborn.' bibtex: '@book{Amedick_2016, title={Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden}, publisher={Universität Paderborn}, author={Amedick, Michaela}, year={2016} }' chicago: 'Amedick, Michaela. Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität Paderborn, 2016.' ieee: 'M. Amedick, Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität Paderborn, 2016.' mla: 'Amedick, Michaela. Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität Paderborn, 2016.' short: 'M. Amedick, Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden, Universität Paderborn, 2016.' date_created: 2018-06-22T12:01:15Z date_updated: 2022-01-06T06:59:10Z department: - _id: '183' language: - iso: ger project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick title: 'Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden' type: mastersthesis user_id: '477' year: '2016' ... --- _id: '3318' author: - first_name: Vitalik full_name: Melnikov, Vitalik last_name: Melnikov - first_name: Eyke full_name: Hüllermeier, Eyke id: '48129' last_name: Hüllermeier - first_name: Daniel full_name: Kaimann, Daniel id: '18949' last_name: Kaimann - first_name: 'Bernd ' full_name: 'Frick, Bernd ' last_name: Frick - first_name: ' Pritha ' full_name: 'Gupta, Pritha ' last_name: Gupta citation: ama: 'Melnikov V, Hüllermeier E, Kaimann D, Frick B, Gupta Pritha . Pairwise versus Pointwise Ranking: A Case Study. Schedae Informaticae. 2016;25. doi:10.4467/20838476si.16.006.6187' apa: 'Melnikov, V., Hüllermeier, E., Kaimann, D., Frick, B., & Gupta, Pritha . (2016). Pairwise versus Pointwise Ranking: A Case Study. Schedae Informaticae, 25. https://doi.org/10.4467/20838476si.16.006.6187' bibtex: '@article{Melnikov_Hüllermeier_Kaimann_Frick_Gupta_2016, title={Pairwise versus Pointwise Ranking: A Case Study}, volume={25}, DOI={10.4467/20838476si.16.006.6187}, journal={Schedae Informaticae}, publisher={Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego}, author={Melnikov, Vitalik and Hüllermeier, Eyke and Kaimann, Daniel and Frick, Bernd and Gupta, Pritha }, year={2016} }' chicago: 'Melnikov, Vitalik, Eyke Hüllermeier, Daniel Kaimann, Bernd Frick, and Pritha Gupta. “Pairwise versus Pointwise Ranking: A Case Study.” Schedae Informaticae 25 (2016). https://doi.org/10.4467/20838476si.16.006.6187.' ieee: 'V. Melnikov, E. Hüllermeier, D. Kaimann, B. Frick, and Pritha Gupta, “Pairwise versus Pointwise Ranking: A Case Study,” Schedae Informaticae, vol. 25, 2016.' mla: 'Melnikov, Vitalik, et al. “Pairwise versus Pointwise Ranking: A Case Study.” Schedae Informaticae, vol. 25, Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego, 2016, doi:10.4467/20838476si.16.006.6187.' short: V. Melnikov, E. Hüllermeier, D. Kaimann, B. Frick, Pritha Gupta, Schedae Informaticae 25 (2016). date_created: 2018-06-22T14:49:40Z date_updated: 2022-01-06T06:59:10Z ddc: - '000' department: - _id: '355' - _id: '183' doi: 10.4467/20838476si.16.006.6187 file: - access_level: closed content_type: application/pdf creator: ups date_created: 2018-11-02T15:54:38Z date_updated: 2018-11-02T15:54:38Z file_id: '5317' file_name: roz-6-Melnikov.pdf file_size: 1002478 relation: main_file success: 1 file_date_updated: 2018-11-02T15:54:38Z has_accepted_license: '1' intvolume: ' 25' language: - iso: eng project: - _id: '3' name: SFB 901 - Project Area B - _id: '11' name: SFB 901 - Subproject B3 - _id: '8' name: SFB 901 - Subproject A4 - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A publication: Schedae Informaticae publication_identifier: issn: - 2083-8476 publication_status: published publisher: Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego status: public title: 'Pairwise versus Pointwise Ranking: A Case Study' type: journal_article user_id: '15504' volume: 25 year: '2016' ... --- _id: '5700' abstract: - lang: eng text: "Purpose\r\n– The purpose of this paper is to examine the nature of context and its implications for theory and research in service. \r\n\r\nDesign/methodology/approach\r\n– This is a conceptual paper based on exploring existing research and theory related to context in service research. \r\n\r\nFindings\r\n– The characteristics of service make context both important and challenging, there is great contextual diversity in service research as reflected, for example in ecosystems made up of multiple contextual variables. There is a need to identify the context-specific nature of middle range theory and the contextual logic of general theory. The authors explore the challenges of context for service theory and how we might learn from theory in a particular context and test or adapt it in other contexts. \r\n\r\nOriginality/value\r\n– The findings of this paper are of value to researchers seeking to develop and justify theory in service research (general, middle range or theory in use)." article_type: original author: - first_name: Chris full_name: Voss, Chris last_name: Voss - first_name: Helen full_name: Perks, Helen last_name: Perks - first_name: Rui full_name: Sousa, Rui last_name: Sousa - first_name: Lars full_name: Witell, Lars last_name: Witell - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: Voss C, Perks H, Sousa R, Witell L, Wünderlich N. Reflections on Context in Service Research. Journal of Service Management. 2016;27(1):30-36. apa: Voss, C., Perks, H., Sousa, R., Witell, L., & Wünderlich, N. (2016). Reflections on Context in Service Research. Journal of Service Management, 27(1), 30–36. bibtex: '@article{Voss_Perks_Sousa_Witell_Wünderlich_2016, title={Reflections on Context in Service Research.}, volume={27}, number={1}, journal={Journal of Service Management}, publisher={Emerald Group Publishing Limited}, author={Voss, Chris and Perks, Helen and Sousa, Rui and Witell, Lars and Wünderlich, Nancy}, year={2016}, pages={30–36} }' chicago: 'Voss, Chris, Helen Perks, Rui Sousa, Lars Witell, and Nancy Wünderlich. “Reflections on Context in Service Research.” Journal of Service Management 27, no. 1 (2016): 30–36.' ieee: C. Voss, H. Perks, R. Sousa, L. Witell, and N. Wünderlich, “Reflections on Context in Service Research.,” Journal of Service Management, vol. 27, no. 1, pp. 30–36, 2016. mla: Voss, Chris, et al. “Reflections on Context in Service Research.” Journal of Service Management, vol. 27, no. 1, Emerald Group Publishing Limited, 2016, pp. 30–36. short: C. Voss, H. Perks, R. Sousa, L. Witell, N. Wünderlich, Journal of Service Management 27 (2016) 30–36. date_created: 2018-11-15T11:19:00Z date_updated: 2022-01-06T07:02:36Z department: - _id: '181' intvolume: ' 27' issue: '1' keyword: - Research - Service theory language: - iso: eng page: 30-36 publication: Journal of Service Management publication_status: published publisher: Emerald Group Publishing Limited status: public title: Reflections on Context in Service Research. type: journal_article user_id: '37741' volume: 27 year: '2016' ... --- _id: '5775' author: - first_name: Xinyu full_name: Li, Xinyu last_name: Li - first_name: Ronald full_name: Peeters, Ronald last_name: Peeters citation: ama: 'Li X, Peeters R. “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” . “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” . 2016.' apa: 'Li, X., & Peeters, R. (2016). “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” . “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” .' bibtex: '@article{Li_Peeters_2016, title={“Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” }, journal={“Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” }, publisher={PLoS ONE}, author={Li, Xinyu and Peeters, Ronald}, year={2016} }' chicago: 'Li, Xinyu, and Ronald Peeters. “‘Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study’ .” “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” , 2016.' ieee: 'X. Li and R. Peeters, “‘Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study’ ,” “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” , 2016.' mla: 'Li, Xinyu, and Ronald Peeters. “‘Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study’ .” “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” , PLoS ONE, 2016.' short: 'X. Li, R. Peeters, “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” (2016).' date_created: 2018-11-21T10:03:57Z date_updated: 2022-01-06T07:02:40Z department: - _id: '178' - _id: '237' language: - iso: eng publication: '"Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study" ' publication_status: published publisher: PLoS ONE related_material: link: - relation: research_paper url: https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0163783 status: public title: '"Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study" ' type: journal_article user_id: '61720' year: '2016' ... --- _id: '4839' author: - first_name: Michael full_name: Steiner, Michael last_name: Steiner - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Wolfgang full_name: Ulaga, Wolfgang last_name: Ulaga - first_name: Klaus full_name: Backhaus, Klaus last_name: Backhaus citation: ama: Steiner M, Eggert A, Ulaga W, Backhaus K. Do customized service packages impede value capture in industrial markets? Journal of the Academy of marketing Science. 2016;(2):151--165. apa: Steiner, M., Eggert, A., Ulaga, W., & Backhaus, K. (2016). Do customized service packages impede value capture in industrial markets? Journal of the Academy of Marketing Science, (2), 151--165. bibtex: '@article{Steiner_Eggert_Ulaga_Backhaus_2016, title={Do customized service packages impede value capture in industrial markets?}, number={2}, journal={Journal of the Academy of marketing Science}, author={Steiner, Michael and Eggert, Andreas and Ulaga, Wolfgang and Backhaus, Klaus}, year={2016}, pages={151--165} }' chicago: 'Steiner, Michael, Andreas Eggert, Wolfgang Ulaga, and Klaus Backhaus. “Do Customized Service Packages Impede Value Capture in Industrial Markets?” Journal of the Academy of Marketing Science, no. 2 (2016): 151--165.' ieee: M. Steiner, A. Eggert, W. Ulaga, and K. Backhaus, “Do customized service packages impede value capture in industrial markets?,” Journal of the Academy of marketing Science, no. 2, pp. 151--165, 2016. mla: Steiner, Michael, et al. “Do Customized Service Packages Impede Value Capture in Industrial Markets?” Journal of the Academy of Marketing Science, no. 2, 2016, pp. 151--165. short: M. Steiner, A. Eggert, W. Ulaga, K. Backhaus, Journal of the Academy of Marketing Science (2016) 151--165. date_created: 2018-10-25T08:16:41Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' issue: '2' page: 151--165 publication: Journal of the Academy of marketing Science status: public title: Do customized service packages impede value capture in industrial markets? type: journal_article user_id: '57352' year: '2016' ... --- _id: '4842' author: - first_name: Eva full_name: Boehm, Eva last_name: Boehm - first_name: Christof full_name: Backhaus, Christof last_name: Backhaus - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Tim full_name: Cummins, Tim last_name: Cummins citation: ama: 'Boehm E, Backhaus C, Eggert A, Cummins T. Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective. Journal of Strategic Contracting and Negotiation. 2016;(1-2):128--149.' apa: 'Boehm, E., Backhaus, C., Eggert, A., & Cummins, T. (2016). Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective. Journal of Strategic Contracting and Negotiation, (1–2), 128--149.' bibtex: '@article{Boehm_Backhaus_Eggert_Cummins_2016, title={Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective}, number={1–2}, journal={Journal of Strategic Contracting and Negotiation}, author={Boehm, Eva and Backhaus, Christof and Eggert, Andreas and Cummins, Tim}, year={2016}, pages={128--149} }' chicago: 'Boehm, Eva, Christof Backhaus, Andreas Eggert, and Tim Cummins. “Understanding Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” Journal of Strategic Contracting and Negotiation, no. 1–2 (2016): 128--149.' ieee: 'E. Boehm, C. Backhaus, A. Eggert, and T. Cummins, “Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective,” Journal of Strategic Contracting and Negotiation, no. 1–2, pp. 128--149, 2016.' mla: 'Boehm, Eva, et al. “Understanding Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” Journal of Strategic Contracting and Negotiation, no. 1–2, 2016, pp. 128--149.' short: E. Boehm, C. Backhaus, A. Eggert, T. Cummins, Journal of Strategic Contracting and Negotiation (2016) 128--149. date_created: 2018-10-25T08:22:29Z date_updated: 2022-01-06T07:01:27Z department: - _id: '180' issue: 1-2 page: 128--149 publication: Journal of Strategic Contracting and Negotiation status: public title: 'Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective' type: journal_article user_id: '57352' year: '2016' ... --- _id: '4843' author: - first_name: Michael full_name: Steiner, Michael last_name: Steiner - first_name: Nico full_name: Wiegand, Nico last_name: Wiegand - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Klaus full_name: Backhaus, Klaus last_name: Backhaus citation: ama: 'Steiner M, Wiegand N, Eggert A, Backhaus K. Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations. International Journal of Research in Marketing. 2016;(2):276--296.' apa: 'Steiner, M., Wiegand, N., Eggert, A., & Backhaus, K. (2016). Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations. International Journal of Research in Marketing, (2), 276--296.' bibtex: '@article{Steiner_Wiegand_Eggert_Backhaus_2016, title={Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations}, number={2}, journal={International Journal of Research in Marketing}, author={Steiner, Michael and Wiegand, Nico and Eggert, Andreas and Backhaus, Klaus}, year={2016}, pages={276--296} }' chicago: 'Steiner, Michael, Nico Wiegand, Andreas Eggert, and Klaus Backhaus. “Platform Adoption in System Markets: The Roles of Preference Heterogeneity and Consumer Expectations.” International Journal of Research in Marketing, no. 2 (2016): 276--296.' ieee: 'M. Steiner, N. Wiegand, A. Eggert, and K. Backhaus, “Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations,” International Journal of Research in Marketing, no. 2, pp. 276--296, 2016.' mla: 'Steiner, Michael, et al. “Platform Adoption in System Markets: The Roles of Preference Heterogeneity and Consumer Expectations.” International Journal of Research in Marketing, no. 2, 2016, pp. 276--296.' short: M. Steiner, N. Wiegand, A. Eggert, K. Backhaus, International Journal of Research in Marketing (2016) 276--296. date_created: 2018-10-25T08:27:48Z date_updated: 2022-01-06T07:01:27Z department: - _id: '180' issue: '2' page: 276--296 publication: International Journal of Research in Marketing status: public title: 'Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations' type: journal_article user_id: '57352' year: '2016' ... --- _id: '4845' author: - first_name: Stephan M full_name: Wagner, Stephan M last_name: Wagner - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert citation: ama: 'Wagner SM, Eggert A. Co-management of purchasing and marketing: Why, when and how? Industrial Marketing Management. 2016:27--36.' apa: 'Wagner, S. M., & Eggert, A. (2016). Co-management of purchasing and marketing: Why, when and how? Industrial Marketing Management, 27--36.' bibtex: '@article{Wagner_Eggert_2016, title={Co-management of purchasing and marketing: Why, when and how?}, journal={Industrial Marketing Management}, author={Wagner, Stephan M and Eggert, Andreas}, year={2016}, pages={27--36} }' chicago: 'Wagner, Stephan M, and Andreas Eggert. “Co-Management of Purchasing and Marketing: Why, When and How?” Industrial Marketing Management, 2016, 27--36.' ieee: 'S. M. Wagner and A. Eggert, “Co-management of purchasing and marketing: Why, when and how?,” Industrial Marketing Management, pp. 27--36, 2016.' mla: 'Wagner, Stephan M., and Andreas Eggert. “Co-Management of Purchasing and Marketing: Why, When and How?” Industrial Marketing Management, 2016, pp. 27--36.' short: S.M. Wagner, A. Eggert, Industrial Marketing Management (2016) 27--36. date_created: 2018-10-25T08:49:39Z date_updated: 2022-01-06T07:01:27Z department: - _id: '180' page: 27--36 publication: Industrial Marketing Management status: public title: 'Co-management of purchasing and marketing: Why, when and how?' type: journal_article user_id: '57352' year: '2016' ... --- _id: '4870' author: - first_name: René full_name: Fahr, René last_name: Fahr citation: ama: 'Fahr R. Verantwortung macht Sinn: Corporate Social Responsibility. Personnel Quarterly Vol 4. 2016.' apa: 'Fahr, R. (2016). Verantwortung macht Sinn: Corporate Social Responsibility. Personnel Quarterly Vol. 4.' bibtex: '@article{Fahr_2016, title={Verantwortung macht Sinn: Corporate Social Responsibility}, journal={Personnel Quarterly Vol. 4}, author={Fahr, René}, year={2016} }' chicago: 'Fahr, René. “Verantwortung Macht Sinn: Corporate Social Responsibility.” Personnel Quarterly Vol. 4, 2016.' ieee: 'R. Fahr, “Verantwortung macht Sinn: Corporate Social Responsibility,” Personnel Quarterly Vol. 4, 2016.' mla: 'Fahr, René. “Verantwortung Macht Sinn: Corporate Social Responsibility.” Personnel Quarterly Vol. 4, 2016.' short: R. Fahr, Personnel Quarterly Vol. 4 (2016). date_created: 2018-10-26T06:44:26Z date_updated: 2022-01-06T07:01:28Z department: - _id: '178' - _id: '179' publication: Personnel Quarterly Vol. 4 status: public title: 'Verantwortung macht Sinn: Corporate Social Responsibility' type: journal_article user_id: '69384' year: '2016' ... --- _id: '4951' abstract: - lang: eng text: Despite the rapid growth and potential of technology-based services, managers' greatest challenges are gaining customer acceptance and increasing usage of these new innovative services. In the B2C field, studies of self-service technology show that perceived risk is an important factor influencing the use of service technology. Though prior research explores different risk types that emerge in consumer settings, risk perception in the B2B setting lacks a detailed examination of different risk types influencing technology-based service adoption. Data from 49 qualitative interviews with providers and customers in two different B2B industries inform this study. The findings emphasize the importance of functional and financial risks in a B2B context and show that business customers' personal and psychological fears hinder their use of technology-based services. Results highlight differences in risk perception and evaluation between customers and providers. article_type: original author: - first_name: Stefanie full_name: Paluch, Stefanie last_name: Paluch - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: Paluch S, Wünderlich N. Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings. Journal of business Research. 2016;69(7):2424--2431. apa: Paluch, S., & Wünderlich, N. (2016). Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings. Journal of Business Research, 69(7), 2424--2431. bibtex: '@article{Paluch_Wünderlich_2016, title={Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.}, volume={69}, number={7}, journal={Journal of business Research}, publisher={Elsevier}, author={Paluch, Stefanie and Wünderlich, Nancy}, year={2016}, pages={2424--2431} }' chicago: 'Paluch, Stefanie, and Nancy Wünderlich. “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.” Journal of Business Research 69, no. 7 (2016): 2424--2431.' ieee: S. Paluch and N. Wünderlich, “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.,” Journal of business Research, vol. 69, no. 7, pp. 2424--2431, 2016. mla: Paluch, Stefanie, and Nancy Wünderlich. “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.” Journal of Business Research, vol. 69, no. 7, Elsevier, 2016, pp. 2424--2431. short: S. Paluch, N. Wünderlich, Journal of Business Research 69 (2016) 2424--2431. date_created: 2018-10-26T10:20:07Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '181' intvolume: ' 69' issue: '7' keyword: - Risk perception - Technology-based service innovations - Business-to-business context - Interview study - Risk categories - Smart service language: - iso: eng page: 2424--2431 publication: Journal of business Research publication_status: published publisher: Elsevier status: public title: Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings. type: journal_article user_id: '37741' volume: 69 year: '2016' ... --- _id: '4967' author: - first_name: Marieke full_name: Born, Marieke last_name: Born - first_name: Agnes full_name: Akkerman, Agnes last_name: Akkerman - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: 'Born M, Akkerman A, Thommes K. Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization. Social science research. 2016:58--72.' apa: 'Born, M., Akkerman, A., & Thommes, K. (2016). Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization. Social Science Research, 58--72.' bibtex: '@article{Born_Akkerman_Thommes_2016, title={Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization}, journal={Social science research}, author={Born, Marieke and Akkerman, Agnes and Thommes, Kirsten}, year={2016}, pages={58--72} }' chicago: 'Born, Marieke, Agnes Akkerman, and Kirsten Thommes. “Peer Influence on Protest Participation: Communication and Trust between Co-Workers as Inhibitors or Facilitators of Mobilization.” Social Science Research, 2016, 58--72.' ieee: 'M. Born, A. Akkerman, and K. Thommes, “Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization,” Social science research, pp. 58--72, 2016.' mla: 'Born, Marieke, et al. “Peer Influence on Protest Participation: Communication and Trust between Co-Workers as Inhibitors or Facilitators of Mobilization.” Social Science Research, 2016, pp. 58--72.' short: M. Born, A. Akkerman, K. Thommes, Social Science Research (2016) 58--72. date_created: 2018-10-29T08:40:21Z date_updated: 2022-01-06T07:01:31Z department: - _id: '178' - _id: '184' page: 58--72 publication: Social science research status: public title: 'Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization' type: journal_article user_id: '69384' year: '2016' ... --- _id: '4988' author: - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes - first_name: Simon full_name: Oertel, Simon last_name: Oertel citation: ama: 'Thommes K, Oertel S. Elements of Organizational Identity and the Role of a Firm’s History. In: Academy of Management Proceedings. ; 2016:13754.' apa: Thommes, K., & Oertel, S. (2016). Elements of Organizational Identity and the Role of a Firm’s History. In Academy of Management Proceedings (p. 13754). bibtex: '@inproceedings{Thommes_Oertel_2016, title={Elements of Organizational Identity and the Role of a Firm’s History}, number={1}, booktitle={Academy of Management Proceedings}, author={Thommes, Kirsten and Oertel, Simon}, year={2016}, pages={13754} }' chicago: Thommes, Kirsten, and Simon Oertel. “Elements of Organizational Identity and the Role of a Firm’s History.” In Academy of Management Proceedings, 13754, 2016. ieee: K. Thommes and S. Oertel, “Elements of Organizational Identity and the Role of a Firm’s History,” in Academy of Management Proceedings, 2016, no. 1, p. 13754. mla: Thommes, Kirsten, and Simon Oertel. “Elements of Organizational Identity and the Role of a Firm’s History.” Academy of Management Proceedings, no. 1, 2016, p. 13754. short: 'K. Thommes, S. Oertel, in: Academy of Management Proceedings, 2016, p. 13754.' date_created: 2018-10-29T10:50:37Z date_updated: 2022-01-06T07:01:33Z department: - _id: '178' - _id: '184' issue: '1' page: '13754' publication: Academy of Management Proceedings status: public title: Elements of Organizational Identity and the Role of a Firm’s History type: conference user_id: '69384' year: '2016' ... --- _id: '4989' author: - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: 'Thommes K. Entrepreneurial activity-The impact of childhood. In: Academy of Management Proceedings. ; 2016:13740.' apa: Thommes, K. (2016). Entrepreneurial activity-The impact of childhood. In Academy of Management Proceedings (p. 13740). bibtex: '@inproceedings{Thommes_2016, title={Entrepreneurial activity-The impact of childhood}, number={1}, booktitle={Academy of Management Proceedings}, author={Thommes, Kirsten}, year={2016}, pages={13740} }' chicago: Thommes, Kirsten. “Entrepreneurial Activity-The Impact of Childhood.” In Academy of Management Proceedings, 13740, 2016. ieee: K. Thommes, “Entrepreneurial activity-The impact of childhood,” in Academy of Management Proceedings, 2016, no. 1, p. 13740. mla: Thommes, Kirsten. “Entrepreneurial Activity-The Impact of Childhood.” Academy of Management Proceedings, no. 1, 2016, p. 13740. short: 'K. Thommes, in: Academy of Management Proceedings, 2016, p. 13740.' date_created: 2018-10-29T10:51:33Z date_updated: 2022-01-06T07:01:33Z department: - _id: '178' - _id: '184' issue: '1' page: '13740' publication: Academy of Management Proceedings status: public title: Entrepreneurial activity-The impact of childhood type: conference user_id: '69384' year: '2016' ... --- _id: '7419' author: - first_name: Lena full_name: Steinhoff, Lena last_name: Steinhoff - first_name: Robert W. full_name: Palmatier, Robert W. last_name: Palmatier citation: ama: 'Steinhoff L, Palmatier RW. Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects. Journal of the Academy of Marketing Science. 2016;44(1):88-107.' apa: 'Steinhoff, L., & Palmatier, R. W. (2016). Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects. Journal of the Academy of Marketing Science, 44(1), 88–107.' bibtex: '@article{Steinhoff_Palmatier_2016, title={Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects}, volume={44}, number={1}, journal={Journal of the Academy of Marketing Science}, author={Steinhoff, Lena and Palmatier, Robert W.}, year={2016}, pages={88–107} }' chicago: 'Steinhoff, Lena, and Robert W. Palmatier. “Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects.” Journal of the Academy of Marketing Science 44, no. 1 (2016): 88–107.' ieee: 'L. Steinhoff and R. W. Palmatier, “Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects,” Journal of the Academy of Marketing Science, vol. 44, no. 1, pp. 88–107, 2016.' mla: 'Steinhoff, Lena, and Robert W. Palmatier. “Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects.” Journal of the Academy of Marketing Science, vol. 44, no. 1, 2016, pp. 88–107.' short: L. Steinhoff, R.W. Palmatier, Journal of the Academy of Marketing Science 44 (2016) 88–107. date_created: 2019-02-04T10:08:42Z date_updated: 2022-01-06T07:03:37Z department: - _id: '19' - _id: '180' intvolume: ' 44' issue: '1' language: - iso: eng page: 88-107 publication: Journal of the Academy of Marketing Science status: public title: 'Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects' type: journal_article user_id: '57352' volume: 44 year: '2016' ... --- _id: '7673' author: - first_name: C full_name: Cramer, C last_name: Cramer - first_name: E full_name: Böhm, E last_name: Böhm - first_name: A full_name: Eggert, A last_name: Eggert citation: ama: 'Cramer C, Böhm E, Eggert A. The Service Award Paradox. In: Proceedings of the 45th European Marketing Academy (EMAC) Conference. ; 2016.' apa: Cramer, C., Böhm, E., & Eggert, A. (2016). The Service Award Paradox. In Proceedings of the 45th European Marketing Academy (EMAC) Conference. bibtex: '@inproceedings{Cramer_Böhm_Eggert_2016, title={The Service Award Paradox}, booktitle={Proceedings of the 45th European Marketing Academy (EMAC) Conference}, author={Cramer, C and Böhm, E and Eggert, A}, year={2016} }' chicago: Cramer, C, E Böhm, and A Eggert. “The Service Award Paradox.” In Proceedings of the 45th European Marketing Academy (EMAC) Conference, 2016. ieee: C. Cramer, E. Böhm, and A. Eggert, “The Service Award Paradox,” in Proceedings of the 45th European Marketing Academy (EMAC) Conference, 2016. mla: Cramer, C., et al. “The Service Award Paradox.” Proceedings of the 45th European Marketing Academy (EMAC) Conference, 2016. short: 'C. Cramer, E. Böhm, A. Eggert, in: Proceedings of the 45th European Marketing Academy (EMAC) Conference, 2016.' date_created: 2019-02-13T14:40:52Z date_updated: 2022-01-06T07:03:43Z department: - _id: '180' language: - iso: eng publication: Proceedings of the 45th European Marketing Academy (EMAC) Conference status: public title: The Service Award Paradox type: conference user_id: '57352' year: '2016' ... --- _id: '7675' author: - first_name: C full_name: Cramer, C last_name: Cramer - first_name: E full_name: Böhm, E last_name: Böhm - first_name: A full_name: Eggert, A last_name: Eggert citation: ama: 'Cramer C, Böhm E, Eggert A. Understanding Service Awards: Exploit the Bright Side, Avoid the Dark Side. In: 2016 AMA Winter Marketing Educators’ Conference Proceeding. ; 2016.' apa: 'Cramer, C., Böhm, E., & Eggert, A. (2016). Understanding Service Awards: Exploit the Bright Side, Avoid the Dark Side. In 2016 AMA Winter Marketing Educators’ Conference Proceeding.' bibtex: '@inproceedings{Cramer_Böhm_Eggert_2016, title={Understanding Service Awards: Exploit the Bright Side, Avoid the Dark Side}, booktitle={2016 AMA Winter Marketing Educators’ Conference Proceeding}, author={Cramer, C and Böhm, E and Eggert, A}, year={2016} }' chicago: 'Cramer, C, E Böhm, and A Eggert. “Understanding Service Awards: Exploit the Bright Side, Avoid the Dark Side.” In 2016 AMA Winter Marketing Educators’ Conference Proceeding, 2016.' ieee: 'C. Cramer, E. Böhm, and A. Eggert, “Understanding Service Awards: Exploit the Bright Side, Avoid the Dark Side,” in 2016 AMA Winter Marketing Educators’ Conference Proceeding, 2016.' mla: 'Cramer, C., et al. “Understanding Service Awards: Exploit the Bright Side, Avoid the Dark Side.” 2016 AMA Winter Marketing Educators’ Conference Proceeding, 2016.' short: 'C. Cramer, E. Böhm, A. Eggert, in: 2016 AMA Winter Marketing Educators’ Conference Proceeding, 2016.' date_created: 2019-02-13T14:42:48Z date_updated: 2022-01-06T07:03:43Z department: - _id: '19' - _id: '180' language: - iso: eng publication: 2016 AMA Winter Marketing Educators' Conference Proceeding status: public title: 'Understanding Service Awards: Exploit the Bright Side, Avoid the Dark Side' type: conference user_id: '57352' year: '2016' ... --- _id: '7686' author: - first_name: E full_name: Böhm, E last_name: Böhm - first_name: C full_name: Backhaus, C last_name: Backhaus - first_name: A full_name: Eggert, A last_name: Eggert - first_name: T full_name: Pitsis, T last_name: Pitsis citation: ama: 'Böhm E, Backhaus C, Eggert A, Pitsis T. Shedding Light on Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective. In: 2016 AMA Winter Marketing Educators’ Conference Proceedings. ; 2016.' apa: 'Böhm, E., Backhaus, C., Eggert, A., & Pitsis, T. (2016). Shedding Light on Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective. In 2016 AMA Winter Marketing Educators’ Conference Proceedings.' bibtex: '@inproceedings{Böhm_Backhaus_Eggert_Pitsis_2016, title={Shedding Light on Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective}, booktitle={2016 AMA Winter Marketing Educators’ Conference Proceedings}, author={Böhm, E and Backhaus, C and Eggert, A and Pitsis, T}, year={2016} }' chicago: 'Böhm, E, C Backhaus, A Eggert, and T Pitsis. “Shedding Light on Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” In 2016 AMA Winter Marketing Educators’ Conference Proceedings, 2016.' ieee: 'E. Böhm, C. Backhaus, A. Eggert, and T. Pitsis, “Shedding Light on Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective,” in 2016 AMA Winter Marketing Educators’ Conference Proceedings, 2016.' mla: 'Böhm, E., et al. “Shedding Light on Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” 2016 AMA Winter Marketing Educators’ Conference Proceedings, 2016.' short: 'E. Böhm, C. Backhaus, A. Eggert, T. Pitsis, in: 2016 AMA Winter Marketing Educators’ Conference Proceedings, 2016.' date_created: 2019-02-13T14:54:54Z date_updated: 2022-01-06T07:03:43Z department: - _id: '19' - _id: '180' language: - iso: eng publication: 2016 AMA Winter Marketing Educators' Conference Proceedings status: public title: 'Shedding Light on Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective' type: conference user_id: '57352' year: '2016' ... --- _id: '5151' author: - first_name: Simon full_name: Oertel, Simon last_name: Oertel - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes - first_name: Peter full_name: Walgenbach, Peter last_name: Walgenbach citation: ama: 'Oertel S, Thommes K, Walgenbach P. Shadows of the past: The effect of communist heritage on employee consultation. ILR Review. 2016;69(3):683-713.' apa: 'Oertel, S., Thommes, K., & Walgenbach, P. (2016). Shadows of the past: The effect of communist heritage on employee consultation. ILR Review, 69(3), 683–713.' bibtex: '@article{Oertel_Thommes_Walgenbach_2016, title={Shadows of the past: The effect of communist heritage on employee consultation}, volume={69}, number={3}, journal={ILR Review}, publisher={SAGE Publications Sage CA: Los Angeles, CA}, author={Oertel, Simon and Thommes, Kirsten and Walgenbach, Peter}, year={2016}, pages={683–713} }' chicago: 'Oertel, Simon, Kirsten Thommes, and Peter Walgenbach. “Shadows of the Past: The Effect of Communist Heritage on Employee Consultation.” ILR Review 69, no. 3 (2016): 683–713.' ieee: 'S. Oertel, K. Thommes, and P. Walgenbach, “Shadows of the past: The effect of communist heritage on employee consultation,” ILR Review, vol. 69, no. 3, pp. 683–713, 2016.' mla: 'Oertel, Simon, et al. “Shadows of the Past: The Effect of Communist Heritage on Employee Consultation.” ILR Review, vol. 69, no. 3, SAGE Publications Sage CA: Los Angeles, CA, 2016, pp. 683–713.' short: S. Oertel, K. Thommes, P. Walgenbach, ILR Review 69 (2016) 683–713. date_created: 2018-10-31T09:25:40Z date_updated: 2022-01-06T07:01:39Z department: - _id: '178' - _id: '184' intvolume: ' 69' issue: '3' language: - iso: eng page: 683-713 publication: ILR Review publisher: 'SAGE Publications Sage CA: Los Angeles, CA' status: public title: 'Shadows of the past: The effect of communist heritage on employee consultation' type: journal_article user_id: '69384' volume: 69 year: '2016' ... --- _id: '5152' author: - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes - first_name: Simon full_name: Oertel, Simon last_name: Oertel - first_name: Peter full_name: Walgenbach, Peter last_name: Walgenbach citation: ama: Thommes K, Oertel S, Walgenbach P. Organizational Failure in the Aftermath of Institutional Upheaval. Organization Studies. 2016;37(8):1067-1087. apa: Thommes, K., Oertel, S., & Walgenbach, P. (2016). Organizational Failure in the Aftermath of Institutional Upheaval. Organization Studies, 37(8), 1067–1087. bibtex: '@article{Thommes_Oertel_Walgenbach_2016, title={Organizational Failure in the Aftermath of Institutional Upheaval}, volume={37}, number={8}, journal={Organization Studies}, author={Thommes, Kirsten and Oertel, Simon and Walgenbach, Peter}, year={2016}, pages={1067–1087} }' chicago: 'Thommes, Kirsten, Simon Oertel, and Peter Walgenbach. “Organizational Failure in the Aftermath of Institutional Upheaval.” Organization Studies 37, no. 8 (2016): 1067–87.' ieee: K. Thommes, S. Oertel, and P. Walgenbach, “Organizational Failure in the Aftermath of Institutional Upheaval,” Organization Studies, vol. 37, no. 8, pp. 1067–1087, 2016. mla: Thommes, Kirsten, et al. “Organizational Failure in the Aftermath of Institutional Upheaval.” Organization Studies, vol. 37, no. 8, 2016, pp. 1067–87. short: K. Thommes, S. Oertel, P. Walgenbach, Organization Studies 37 (2016) 1067–1087. date_created: 2018-10-31T09:30:16Z date_updated: 2022-01-06T07:01:39Z department: - _id: '178' - _id: '184' intvolume: ' 37' issue: '8' language: - iso: eng page: 1067-1087 publication: Organization Studies status: public title: Organizational Failure in the Aftermath of Institutional Upheaval type: journal_article user_id: '69384' volume: 37 year: '2016' ... --- _id: '46684' author: - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: C. full_name: Backhaus, C. last_name: Backhaus - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: T. full_name: Pitsis, T. last_name: Pitsis citation: ama: 'Böhm E, Backhaus C, Eggert A, Pitsis T. Shedding light on outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective. In: 2016 AMA Winter Academic Conference, Las Vegas, NV. ; 2016.' apa: 'Böhm, E., Backhaus, C., Eggert, A., & Pitsis, T. (2016). Shedding light on outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective. 2016 AMA Winter Academic Conference, Las Vegas, NV. 2016 AMA Winter Academic Conference, Las Vegas, NV.' bibtex: '@inproceedings{Böhm_Backhaus_Eggert_Pitsis_2016, title={Shedding light on outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective}, booktitle={2016 AMA Winter Academic Conference, Las Vegas, NV}, author={Böhm, Eva and Backhaus, C. and Eggert, A. and Pitsis, T.}, year={2016} }' chicago: 'Böhm, Eva, C. Backhaus, A. Eggert, and T. Pitsis. “Shedding Light on Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” In 2016 AMA Winter Academic Conference, Las Vegas, NV, 2016.' ieee: 'E. Böhm, C. Backhaus, A. Eggert, and T. Pitsis, “Shedding light on outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective,” presented at the 2016 AMA Winter Academic Conference, Las Vegas, NV, 2016.' mla: 'Böhm, Eva, et al. “Shedding Light on Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” 2016 AMA Winter Academic Conference, Las Vegas, NV, 2016.' short: 'E. Böhm, C. Backhaus, A. Eggert, T. Pitsis, in: 2016 AMA Winter Academic Conference, Las Vegas, NV, 2016.' conference: location: Las Vegas, NV name: 2016 AMA Winter Academic Conference date_created: 2023-08-25T08:59:03Z date_updated: 2023-08-25T10:05:44Z department: - _id: '785' language: - iso: eng publication: 2016 AMA Winter Academic Conference, Las Vegas, NV publication_status: published status: public title: 'Shedding light on outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective' type: conference user_id: '49063' year: '2016' ... --- _id: '46683' author: - first_name: C. full_name: Cramer, C. last_name: Cramer - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: A. full_name: Eggert, A. last_name: Eggert citation: ama: 'Cramer C, Böhm E, Eggert A. Understanding service awards: Exploit the bright side, avoid the dark side (ausgezeichnet mit Best Paper Award). In: 2016 AMA Winter Academic Conference, Las Vegas, NV. ; 2016.' apa: 'Cramer, C., Böhm, E., & Eggert, A. (2016). Understanding service awards: Exploit the bright side, avoid the dark side (ausgezeichnet mit Best Paper Award). 2016 AMA Winter Academic Conference, Las Vegas, NV. 2016 AMA Winter Academic Conference, Las Vegas, NV .' bibtex: '@inproceedings{Cramer_Böhm_Eggert_2016, title={Understanding service awards: Exploit the bright side, avoid the dark side (ausgezeichnet mit Best Paper Award)}, booktitle={2016 AMA Winter Academic Conference, Las Vegas, NV}, author={Cramer, C. and Böhm, Eva and Eggert, A.}, year={2016} }' chicago: 'Cramer, C., Eva Böhm, and A. Eggert. “Understanding Service Awards: Exploit the Bright Side, Avoid the Dark Side (Ausgezeichnet Mit Best Paper Award).” In 2016 AMA Winter Academic Conference, Las Vegas, NV, 2016.' ieee: 'C. Cramer, E. Böhm, and A. Eggert, “Understanding service awards: Exploit the bright side, avoid the dark side (ausgezeichnet mit Best Paper Award),” presented at the 2016 AMA Winter Academic Conference, Las Vegas, NV , 2016.' mla: 'Cramer, C., et al. “Understanding Service Awards: Exploit the Bright Side, Avoid the Dark Side (Ausgezeichnet Mit Best Paper Award).” 2016 AMA Winter Academic Conference, Las Vegas, NV, 2016.' short: 'C. Cramer, E. Böhm, A. Eggert, in: 2016 AMA Winter Academic Conference, Las Vegas, NV, 2016.' conference: location: 'Las Vegas, NV ' name: 2016 AMA Winter Academic Conference date_created: 2023-08-25T08:58:08Z date_updated: 2023-08-25T10:05:53Z department: - _id: '785' language: - iso: eng publication: 2016 AMA Winter Academic Conference, Las Vegas, NV publication_status: published status: public title: 'Understanding service awards: Exploit the bright side, avoid the dark side (ausgezeichnet mit Best Paper Award)' type: conference user_id: '49063' year: '2016' ... --- _id: '46681' author: - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: C. full_name: Cramer, C. last_name: Cramer citation: ama: 'Eggert A, Böhm E, Cramer C. Business Service Outsourcing in Manufacturing Firms: An Event Study. In: International Colloquium on Relationship Marketing (ICRM), Toulouse (Nominiert Für Best Paper Award). ; 2016.' apa: 'Eggert, A., Böhm, E., & Cramer, C. (2016). Business Service Outsourcing in Manufacturing Firms: An Event Study. International Colloquium on Relationship Marketing (ICRM), Toulouse (Nominiert Für Best Paper Award).' bibtex: '@inproceedings{Eggert_Böhm_Cramer_2016, title={Business Service Outsourcing in Manufacturing Firms: An Event Study}, booktitle={International Colloquium on Relationship Marketing (ICRM), Toulouse (nominiert für Best Paper Award)}, author={Eggert, A. and Böhm, Eva and Cramer, C.}, year={2016} }' chicago: 'Eggert, A., Eva Böhm, and C. Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” In International Colloquium on Relationship Marketing (ICRM), Toulouse (Nominiert Für Best Paper Award), 2016.' ieee: 'A. Eggert, E. Böhm, and C. Cramer, “Business Service Outsourcing in Manufacturing Firms: An Event Study,” 2016.' mla: 'Eggert, A., et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” International Colloquium on Relationship Marketing (ICRM), Toulouse (Nominiert Für Best Paper Award), 2016.' short: 'A. Eggert, E. Böhm, C. Cramer, in: International Colloquium on Relationship Marketing (ICRM), Toulouse (Nominiert Für Best Paper Award), 2016.' date_created: 2023-08-25T08:55:53Z date_updated: 2023-08-25T10:06:08Z department: - _id: '785' language: - iso: eng publication: International Colloquium on Relationship Marketing (ICRM), Toulouse (nominiert für Best Paper Award) publication_status: published status: public title: 'Business Service Outsourcing in Manufacturing Firms: An Event Study' type: conference user_id: '49063' year: '2016' ... --- _id: '46682' author: - first_name: C. full_name: Cramer, C. last_name: Cramer - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: A. full_name: Eggert, A. last_name: Eggert citation: ama: 'Cramer C, Böhm E, Eggert A. The service award paradox. In: 45rd EMAC Annual Conference, Oslo. ; 2016.' apa: Cramer, C., Böhm, E., & Eggert, A. (2016). The service award paradox. 45rd EMAC Annual Conference, Oslo. 45rd EMAC Annual Conference, Oslo. bibtex: '@inproceedings{Cramer_Böhm_Eggert_2016, title={The service award paradox}, booktitle={45rd EMAC Annual Conference, Oslo}, author={Cramer, C. and Böhm, Eva and Eggert, A.}, year={2016} }' chicago: Cramer, C., Eva Böhm, and A. Eggert. “The Service Award Paradox.” In 45rd EMAC Annual Conference, Oslo, 2016. ieee: C. Cramer, E. Böhm, and A. Eggert, “The service award paradox,” presented at the 45rd EMAC Annual Conference, Oslo, 2016. mla: Cramer, C., et al. “The Service Award Paradox.” 45rd EMAC Annual Conference, Oslo, 2016. short: 'C. Cramer, E. Böhm, A. Eggert, in: 45rd EMAC Annual Conference, Oslo, 2016.' conference: location: Oslo name: 45rd EMAC Annual Conference date_created: 2023-08-25T08:57:02Z date_updated: 2023-08-25T10:06:02Z department: - _id: '785' language: - iso: eng publication: 45rd EMAC Annual Conference, Oslo publication_status: published status: public title: The service award paradox type: conference user_id: '49063' year: '2016' ... --- _id: '46663' author: - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: C. full_name: Backhaus, C. last_name: Backhaus - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: T. full_name: Cummins, T. last_name: Cummins citation: ama: 'Böhm E, Backhaus C, Eggert A, Cummins T. Understanding outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective. Journal of Strategic Contracting and Negotiation,  (ausgezeichnet mit Best Paper Award). 2016;3(1-2):128-149.' apa: 'Böhm, E., Backhaus, C., Eggert, A., & Cummins, T. (2016). Understanding outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective. Journal of Strategic Contracting and Negotiation,  (Ausgezeichnet Mit Best Paper Award), 3(1–2), 128–149.' bibtex: '@article{Böhm_Backhaus_Eggert_Cummins_2016, title={Understanding outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective}, volume={3}, number={1–2}, journal={Journal of Strategic Contracting and Negotiation,  (ausgezeichnet mit Best Paper Award)}, author={Böhm, Eva and Backhaus, C. and Eggert, A. and Cummins, T.}, year={2016}, pages={128–149} }' chicago: 'Böhm, Eva, C. Backhaus, A. Eggert, and T. Cummins. “Understanding Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” Journal of Strategic Contracting and Negotiation,  (Ausgezeichnet Mit Best Paper Award) 3, no. 1–2 (2016): 128–49.' ieee: 'E. Böhm, C. Backhaus, A. Eggert, and T. Cummins, “Understanding outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective,” Journal of Strategic Contracting and Negotiation,  (ausgezeichnet mit Best Paper Award), vol. 3, no. 1–2, pp. 128–149, 2016.' mla: 'Böhm, Eva, et al. “Understanding Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” Journal of Strategic Contracting and Negotiation,  (Ausgezeichnet Mit Best Paper Award), vol. 3, no. 1–2, 2016, pp. 128–49.' short: E. Böhm, C. Backhaus, A. Eggert, T. Cummins, Journal of Strategic Contracting and Negotiation,  (Ausgezeichnet Mit Best Paper Award) 3 (2016) 128–149. date_created: 2023-08-25T07:21:14Z date_updated: 2023-08-25T10:07:59Z department: - _id: '785' intvolume: ' 3' issue: 1-2 language: - iso: eng page: 128-149 publication: Journal of Strategic Contracting and Negotiation, (ausgezeichnet mit Best Paper Award) publication_status: published status: public title: 'Understanding outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective' type: journal_article user_id: '49063' volume: 3 year: '2016' ... --- _id: '46664' author: - first_name: I. full_name: Garnefeld, I. last_name: Garnefeld - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: L. full_name: Feider, L. last_name: Feider citation: ama: 'Garnefeld I, Böhm E, Feider L. Retourenmanagement zur Steigerung des Kundenwerts. In: Günther B, Helm S, Eggert A, eds. Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen. 2nd ed. ; 2016.' apa: 'Garnefeld, I., Böhm, E., & Feider, L. (2016). Retourenmanagement zur Steigerung des Kundenwerts. In B. Günther, S. Helm, & A. Eggert (Eds.), Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen (2nd ed.).' bibtex: '@inbook{Garnefeld_Böhm_Feider_2016, edition={2}, title={Retourenmanagement zur Steigerung des Kundenwerts}, booktitle={Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen}, author={Garnefeld, I. and Böhm, Eva and Feider, L.}, editor={Günther, B. and Helm, S. and Eggert, A.}, year={2016} }' chicago: 'Garnefeld, I., Eva Böhm, and L. Feider. “Retourenmanagement zur Steigerung des Kundenwerts.” In Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen, edited by B. Günther, S. Helm, and A. Eggert, 2nd ed., 2016.' ieee: 'I. Garnefeld, E. Böhm, and L. Feider, “Retourenmanagement zur Steigerung des Kundenwerts,” in Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen, 2nd ed., B. Günther, S. Helm, and A. Eggert, Eds. 2016.' mla: 'Garnefeld, I., et al. “Retourenmanagement zur Steigerung des Kundenwerts.” Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen, edited by B. Günther et al., 2nd ed., 2016.' short: 'I. Garnefeld, E. Böhm, L. Feider, in: B. Günther, S. Helm, A. Eggert (Eds.), Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen, 2nd ed., 2016.' date_created: 2023-08-25T07:22:49Z date_updated: 2023-08-25T10:07:53Z department: - _id: '785' edition: '2' editor: - first_name: B. full_name: Günther, B. last_name: Günther - first_name: S. full_name: Helm, S. last_name: Helm - first_name: A. full_name: Eggert, A. last_name: Eggert language: - iso: ger publication: 'Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen' publication_status: published status: public title: Retourenmanagement zur Steigerung des Kundenwerts type: book_chapter user_id: '49063' year: '2016' ... --- _id: '46640' author: - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Christoph full_name: Thiesbrummel, Christoph last_name: Thiesbrummel citation: ama: 'Böhm E, Eggert A, Thiesbrummel C. Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management. 2016;60(1):101-111. doi:10.1016/j.indmarman.2016.04.007' apa: 'Böhm, E., Eggert, A., & Thiesbrummel, C. (2016). Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management, 60(1), 101–111. https://doi.org/10.1016/j.indmarman.2016.04.007' bibtex: '@article{Böhm_Eggert_Thiesbrummel_2016, title={Service transition: A viable option for manufacturing companies with deteriorating financial performance?}, volume={60}, DOI={10.1016/j.indmarman.2016.04.007}, number={1}, journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Böhm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}, year={2016}, pages={101–111} }' chicago: 'Böhm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management 60, no. 1 (2016): 101–11. https://doi.org/10.1016/j.indmarman.2016.04.007.' ieee: 'E. Böhm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with deteriorating financial performance?,” Industrial Marketing Management, vol. 60, no. 1, pp. 101–111, 2016, doi: 10.1016/j.indmarman.2016.04.007.' mla: 'Böhm, Eva, et al. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management, vol. 60, no. 1, Elsevier BV, 2016, pp. 101–11, doi:10.1016/j.indmarman.2016.04.007.' short: E. Böhm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management 60 (2016) 101–111. date_created: 2023-08-22T13:31:06Z date_updated: 2023-09-01T10:19:09Z department: - _id: '785' doi: 10.1016/j.indmarman.2016.04.007 intvolume: ' 60' issue: '1' keyword: - Marketing language: - iso: eng page: 101-111 publication: Industrial Marketing Management publication_identifier: issn: - 0019-8501 publication_status: published publisher: Elsevier BV status: public title: 'Service transition: A viable option for manufacturing companies with deteriorating financial performance?' type: journal_article user_id: '49063' volume: 60 year: '2016' ... --- _id: '4929' author: - first_name: Uschi full_name: Backes-Gellner, Uschi last_name: Backes-Gellner - first_name: Marlies full_name: Kluike, Marlies last_name: Kluike - first_name: Kerstin full_name: Pull, Kerstin last_name: Pull - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 - first_name: Silvia full_name: Teuber, Silvia last_name: Teuber citation: ama: 'Backes-Gellner U, Kluike M, Pull K, Schneider M, Teuber S. Human resource management and radical innovation: a fuzzy-set QCA of US multinationals in Germany, Switzerland, and the UK. Journal of Business Economics. 2016;(7):751--772.' apa: 'Backes-Gellner, U., Kluike, M., Pull, K., Schneider, M., & Teuber, S. (2016). Human resource management and radical innovation: a fuzzy-set QCA of US multinationals in Germany, Switzerland, and the UK. Journal of Business Economics, 7, 751--772.' bibtex: '@article{Backes-Gellner_Kluike_Pull_Schneider_Teuber_2016, title={Human resource management and radical innovation: a fuzzy-set QCA of US multinationals in Germany, Switzerland, and the UK}, number={7}, journal={Journal of Business Economics}, author={Backes-Gellner, Uschi and Kluike, Marlies and Pull, Kerstin and Schneider, Martin and Teuber, Silvia}, year={2016}, pages={751--772} }' chicago: 'Backes-Gellner, Uschi, Marlies Kluike, Kerstin Pull, Martin Schneider, and Silvia Teuber. “Human Resource Management and Radical Innovation: A Fuzzy-Set QCA of US Multinationals in Germany, Switzerland, and the UK.” Journal of Business Economics, no. 7 (2016): 751--772.' ieee: 'U. Backes-Gellner, M. Kluike, K. Pull, M. Schneider, and S. Teuber, “Human resource management and radical innovation: a fuzzy-set QCA of US multinationals in Germany, Switzerland, and the UK,” Journal of Business Economics, no. 7, pp. 751--772, 2016.' mla: 'Backes-Gellner, Uschi, et al. “Human Resource Management and Radical Innovation: A Fuzzy-Set QCA of US Multinationals in Germany, Switzerland, and the UK.” Journal of Business Economics, no. 7, 2016, pp. 751--772.' short: U. Backes-Gellner, M. Kluike, K. Pull, M. Schneider, S. Teuber, Journal of Business Economics (2016) 751--772. date_created: 2018-10-26T09:37:52Z date_updated: 2023-11-22T20:15:38Z department: - _id: '178' - _id: '185' issue: '7' language: - iso: eng page: 751--772 publication: Journal of Business Economics publication_status: published status: public title: 'Human resource management and radical innovation: a fuzzy-set QCA of US multinationals in Germany, Switzerland, and the UK' type: journal_article user_id: '54657' year: '2016' ... --- _id: '47990' abstract: - lang: eng text: "Abstract\r\n Unternehmen, die über das Outsourcing von Personalfunktionen entscheiden, stehen vor einer komplexen Fragestellung, da mit dem Bezug extern erbrachter Personaldienstleistungen sehr unterschiedliche Wirkungen ausgelöst werden können. Diverse Theorieansätze machen Aussagen zu einzelnen Wirkungskategorien des Outsourcings. Jedoch gibt bisher kein Ansatz dem Entscheidungsträger in der Praxis eine umfassende Entscheidungshilfe. Hier setzt der vorliegende Artikel an: Aus Ansätzen zur zwischenbetrieblichen Arbeitsteilung wird ein umfassendes „Wirkungsset“ des Outsourcings von Personalfunktionen hergeleitet, welches sich als Checkliste relevanter Wirkungskategorien eignet und die Einseitigkeiten bisheriger Ansätze vermeidet." author: - first_name: Dorothea full_name: Alewell, Dorothea last_name: Alewell - first_name: Katrin full_name: Bähring, Katrin last_name: Bähring - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: Alewell D, Bähring K, Thommes K. Die Wirkungen des Outsourcings von Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze und Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of personnel functions – an overview of several theoretical approaches and development of a comprehensive set of effects. Arbeit. 2016;16(4):282-295. doi:10.1515/arbeit-2007-0404 apa: Alewell, D., Bähring, K., & Thommes, K. (2016). Die Wirkungen des Outsourcings von Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze und Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of personnel functions – an overview of several theoretical approaches and development of a comprehensive set of effects. Arbeit, 16(4), 282–295. https://doi.org/10.1515/arbeit-2007-0404 bibtex: '@article{Alewell_Bähring_Thommes_2016, title={Die Wirkungen des Outsourcings von Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze und Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of personnel functions – an overview of several theoretical approaches and development of a comprehensive set of effects}, volume={16}, DOI={10.1515/arbeit-2007-0404}, number={4}, journal={Arbeit}, publisher={Walter de Gruyter GmbH}, author={Alewell, Dorothea and Bähring, Katrin and Thommes, Kirsten}, year={2016}, pages={282–295} }' chicago: 'Alewell, Dorothea, Katrin Bähring, and Kirsten Thommes. “Die Wirkungen Des Outsourcings von Personalfunktionen – Ein Überblick Über Verschiedene Theoretische Ansätze Und Entwicklung Eines Umfassenden Wirkungssets/ Effects of the Outsourcing of Personnel Functions – an Overview of Several Theoretical Approaches and Development of a Comprehensive Set of Effects.” Arbeit 16, no. 4 (2016): 282–95. https://doi.org/10.1515/arbeit-2007-0404.' ieee: 'D. Alewell, K. Bähring, and K. Thommes, “Die Wirkungen des Outsourcings von Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze und Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of personnel functions – an overview of several theoretical approaches and development of a comprehensive set of effects,” Arbeit, vol. 16, no. 4, pp. 282–295, 2016, doi: 10.1515/arbeit-2007-0404.' mla: Alewell, Dorothea, et al. “Die Wirkungen Des Outsourcings von Personalfunktionen – Ein Überblick Über Verschiedene Theoretische Ansätze Und Entwicklung Eines Umfassenden Wirkungssets/ Effects of the Outsourcing of Personnel Functions – an Overview of Several Theoretical Approaches and Development of a Comprehensive Set of Effects.” Arbeit, vol. 16, no. 4, Walter de Gruyter GmbH, 2016, pp. 282–95, doi:10.1515/arbeit-2007-0404. short: D. Alewell, K. Bähring, K. Thommes, Arbeit 16 (2016) 282–295. date_created: 2023-10-11T09:01:02Z date_updated: 2023-12-05T10:16:18Z department: - _id: '184' - _id: '178' doi: 10.1515/arbeit-2007-0404 intvolume: ' 16' issue: '4' keyword: - Industrial and Manufacturing Engineering language: - iso: eng page: 282-295 publication: Arbeit publication_identifier: issn: - 2365-984X - 0941-5025 publication_status: published publisher: Walter de Gruyter GmbH status: public title: Die Wirkungen des Outsourcings von Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze und Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of personnel functions – an overview of several theoretical approaches and development of a comprehensive set of effects type: journal_article user_id: '42933' volume: 16 year: '2016' ... --- _id: '45732' author: - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: R. W. full_name: Palmatier, R. W. last_name: Palmatier citation: ama: 'Steinhoff L, Palmatier RW. Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects. Journal of the Academy of Marketing Science. 2016;44(1):88-107. doi:10.1007/s11747-014-0405-6' apa: 'Steinhoff, L., & Palmatier, R. W. (2016). Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects. Journal of the Academy of Marketing Science, 44(1), 88–107. https://doi.org/10.1007/s11747-014-0405-6' bibtex: '@article{Steinhoff_Palmatier_2016, title={Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects}, volume={44}, DOI={10.1007/s11747-014-0405-6}, number={1}, journal={Journal of the Academy of Marketing Science}, author={Steinhoff, Lena and Palmatier, R. W.}, year={2016}, pages={88–107} }' chicago: 'Steinhoff, Lena, and R. W. Palmatier. “Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects.” Journal of the Academy of Marketing Science 44, no. 1 (2016): 88–107. https://doi.org/10.1007/s11747-014-0405-6.' ieee: 'L. Steinhoff and R. W. Palmatier, “Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects,” Journal of the Academy of Marketing Science, vol. 44, no. 1, pp. 88–107, 2016, doi: 10.1007/s11747-014-0405-6.' mla: 'Steinhoff, Lena, and R. W. Palmatier. “Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects.” Journal of the Academy of Marketing Science, vol. 44, no. 1, 2016, pp. 88–107, doi:10.1007/s11747-014-0405-6.' short: L. Steinhoff, R.W. Palmatier, Journal of the Academy of Marketing Science 44 (2016) 88–107. date_created: 2023-06-22T16:45:16Z date_updated: 2024-01-15T16:10:35Z department: - _id: '733' doi: 10.1007/s11747-014-0405-6 intvolume: ' 44' issue: '1' language: - iso: eng page: 88-107 publication: Journal of the Academy of Marketing Science publication_status: published status: public title: 'Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects' type: journal_article user_id: '68445' volume: 44 year: '2016' ... --- _id: '45747' author: - first_name: C. full_name: Witte, C. last_name: Witte - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: A. full_name: Eggert, A. last_name: Eggert citation: ama: 'Witte C, Steinhoff L, Eggert A. The Power of Gift Purchases in Strengthening Customer-Company Relationships. In: Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo. ; 2016.' apa: Witte, C., Steinhoff, L., & Eggert, A. (2016). The Power of Gift Purchases in Strengthening Customer-Company Relationships. Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo. Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo. bibtex: '@inproceedings{Witte_Steinhoff_Eggert_2016, title={The Power of Gift Purchases in Strengthening Customer-Company Relationships}, booktitle={Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo}, author={Witte, C. and Steinhoff, Lena and Eggert, A.}, year={2016} }' chicago: Witte, C., Lena Steinhoff, and A. Eggert. “The Power of Gift Purchases in Strengthening Customer-Company Relationships.” In Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo, 2016. ieee: C. Witte, L. Steinhoff, and A. Eggert, “The Power of Gift Purchases in Strengthening Customer-Company Relationships,” presented at the Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo, 2016. mla: Witte, C., et al. “The Power of Gift Purchases in Strengthening Customer-Company Relationships.” Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo, 2016. short: 'C. Witte, L. Steinhoff, A. Eggert, in: Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo, 2016.' conference: location: Oslo name: Proceedings of the 45th European Marketing Academy (EMAC) Conference date_created: 2023-06-22T17:02:46Z date_updated: 2024-01-15T16:35:28Z department: - _id: '733' language: - iso: eng publication: Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo publication_status: published status: public title: The Power of Gift Purchases in Strengthening Customer-Company Relationships type: conference user_id: '68445' year: '2016' ... --- _id: '45754' author: - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: E. full_name: Fang, E. last_name: Fang - first_name: R. W. full_name: Palmatier, R. W. last_name: Palmatier - first_name: K. full_name: Wang, K. last_name: Wang citation: ama: Steinhoff L, Fang E, Palmatier RW, Wang K. Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series.; 2016:16-121. apa: Steinhoff, L., Fang, E., Palmatier, R. W., & Wang, K. (2016). Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series (pp. 16–121). bibtex: '@book{Steinhoff_Fang_Palmatier_Wang_2016, title={Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series}, author={Steinhoff, Lena and Fang, E. and Palmatier, R. W. and Wang, K.}, year={2016}, pages={16–121} }' chicago: Steinhoff, Lena, E. Fang, R. W. Palmatier, and K. Wang. Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series, 2016. ieee: L. Steinhoff, E. Fang, R. W. Palmatier, and K. Wang, Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series. 2016, pp. 16–121. mla: Steinhoff, Lena, et al. Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series. 2016, pp. 16–121. short: L. Steinhoff, E. Fang, R.W. Palmatier, K. Wang, Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series, 2016. date_created: 2023-06-22T17:09:33Z date_updated: 2024-01-29T12:33:47Z department: - _id: '733' language: - iso: eng page: 16-121 publication_status: published related_material: link: - relation: confirmation url: https://www.msi.org/articles/resources/dynamic-effects-of-loyalty-rewards-for-contractual-customers/ status: public title: Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series type: working_paper user_id: '68445' year: '2016' ... --- _id: '3309' author: - first_name: Patrizia full_name: Fanasch, Patrizia last_name: Fanasch citation: ama: Fanasch P. Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn; 2015. apa: Fanasch, P. (2015). Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn. bibtex: '@book{Fanasch_2015, title={Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg}, publisher={Universität Paderborn}, author={Fanasch, Patrizia}, year={2015} }' chicago: Fanasch, Patrizia. Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn, 2015. ieee: P. Fanasch, Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn, 2015. mla: Fanasch, Patrizia. Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn, 2015. short: P. Fanasch, Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg, Universität Paderborn, 2015. date_created: 2018-06-22T11:57:31Z date_updated: 2022-01-06T06:59:10Z department: - _id: '183' language: - iso: ger project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick title: Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg type: mastersthesis user_id: '477' year: '2015' ... --- _id: '3310' author: - first_name: Gregor Paul full_name: Walczok, Gregor Paul last_name: Walczok citation: ama: Walczok GP. Die Veränderung des Mobilfunkmarktes durch die Discountanbieter. Universität Paderborn; 2015. apa: Walczok, G. P. (2015). Die Veränderung des Mobilfunkmarktes durch die Discountanbieter. Universität Paderborn. bibtex: '@book{Walczok_2015, title={Die Veränderung des Mobilfunkmarktes durch die Discountanbieter}, publisher={Universität Paderborn}, author={Walczok, Gregor Paul}, year={2015} }' chicago: Walczok, Gregor Paul. Die Veränderung des Mobilfunkmarktes durch die Discountanbieter. Universität Paderborn, 2015. ieee: G. P. Walczok, Die Veränderung des Mobilfunkmarktes durch die Discountanbieter. Universität Paderborn, 2015. mla: Walczok, Gregor Paul. Die Veränderung des Mobilfunkmarktes durch die Discountanbieter. Universität Paderborn, 2015. short: G.P. Walczok, Die Veränderung des Mobilfunkmarktes durch die Discountanbieter, Universität Paderborn, 2015. date_created: 2018-06-22T11:59:36Z date_updated: 2022-01-06T06:59:10Z department: - _id: '183' language: - iso: ger project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick title: Die Veränderung des Mobilfunkmarktes durch die Discountanbieter type: bachelorsthesis user_id: '477' year: '2015' ... --- _id: '288' abstract: - lang: eng text: Experience goods are characterised by information asymmetry and a lack of ex ante knowledge of product quality, such that reliable external signals of quality are likely to be highly valued. Two potentially credible sources of such information are reviews from professional critics and ‘word of mouth’ from other consumers. This paper makes a direct comparison between the relative influences and interactions of reviews from both of these sources on the sales performance of video game software. In order to empirically estimate and separate the effects of the two signals, we analyze a sample of 1480 video games and their sales figures between 2004 and 2010. We find evidence to suggest that even after taking steps to control for endogeneity, reviews from professional critics have a significantly positive influence on sales which outweighs that from consumer reviews. We also find evidence to suggest that reviews from professional critics also interact significantly with other signals of product quality. Consequently, we contend that professional critics adopt the role of an influencer, whereas word-of-mouth opinion acts more as a predictor of sales in the market for video games. author: - first_name: Joe full_name: Cox, Joe last_name: Cox - first_name: Daniel full_name: Kaimann, Daniel id: '18949' last_name: Kaimann citation: ama: Cox J, Kaimann D. How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry. Journal of Consumer Behaviour. 2015;14(6):366-377. doi:10.1002/cb.1553 apa: Cox, J., & Kaimann, D. (2015). How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry. Journal of Consumer Behaviour, 14(6), 366–377. https://doi.org/10.1002/cb.1553 bibtex: '@article{Cox_Kaimann_2015, title={How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry}, volume={14}, DOI={10.1002/cb.1553}, number={6}, journal={Journal of Consumer Behaviour}, publisher={Wiley Online Library}, author={Cox, Joe and Kaimann, Daniel}, year={2015}, pages={366–377} }' chicago: 'Cox, Joe, and Daniel Kaimann. “How Do Reviews from Professional Critics Interact with Other Signals of Product Quality? Evidence from the Video Game Industry.” Journal of Consumer Behaviour 14, no. 6 (2015): 366–77. https://doi.org/10.1002/cb.1553.' ieee: J. Cox and D. Kaimann, “How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry,” Journal of Consumer Behaviour, vol. 14, no. 6, pp. 366–377, 2015. mla: Cox, Joe, and Daniel Kaimann. “How Do Reviews from Professional Critics Interact with Other Signals of Product Quality? Evidence from the Video Game Industry.” Journal of Consumer Behaviour, vol. 14, no. 6, Wiley Online Library, 2015, pp. 366–77, doi:10.1002/cb.1553. short: J. Cox, D. Kaimann, Journal of Consumer Behaviour 14 (2015) 366–377. date_created: 2017-10-17T12:41:48Z date_updated: 2022-01-06T06:58:25Z ddc: - '040' department: - _id: '183' doi: 10.1002/cb.1553 file: - access_level: closed content_type: application/pdf creator: florida date_created: 2018-03-21T09:24:24Z date_updated: 2018-03-21T09:24:24Z file_id: '1467' file_name: 288-Cox_et_al-2015-Journal_of_Consumer_Behaviour.pdf file_size: 386704 relation: main_file success: 1 file_date_updated: 2018-03-21T09:24:24Z has_accepted_license: '1' intvolume: ' 14' issue: '6' language: - iso: eng page: 366-377 project: - _id: '1' name: SFB 901 - _id: '8' name: SFB 901 - Subprojekt A4 - _id: '2' name: SFB 901 - Project Area A publication: Journal of Consumer Behaviour publisher: Wiley Online Library status: public title: How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry type: journal_article user_id: '18949' volume: 14 year: '2015' ... --- _id: '21131' abstract: - lang: eng text: 'The intention of "doing good for society" is regarded to be a crucial motivator for employees in the public sector in order for them to perform well. Recent research in the public sector literature calls for a deeper understanding of how this specific public service motivation (PSM) is shaped. In our paper, we analyze how different degrees of inclusion in the public sector impact PSM. We also investigate how prospects of employment relations (fixed-term versus permanent contracts), temporal differences (part-time versus full-time employment), and actual jobs (core versus subsidiary jobs) moderate PSM in public service. Our findings show that aspects of PSM are affected by these employment characteristics in various ways, suggesting that the factors influencing PSM are multifaceted and that actual employment conditions have to be taken into consideration when assessing PSM. ' author: - first_name: Christian full_name: Grund, Christian last_name: Grund - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: Grund C, Thommes K. Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation.; 2015. apa: Grund, C., & Thommes, K. (2015). Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation. bibtex: '@book{Grund_Thommes_2015, title={Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation}, author={Grund, Christian and Thommes, Kirsten}, year={2015} }' chicago: Grund, Christian, and Kirsten Thommes. Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation, 2015. ieee: C. Grund and K. Thommes, Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation. 2015. mla: Grund, Christian, and Kirsten Thommes. Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation. 2015. short: C. Grund, K. Thommes, Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation, 2015. date_created: 2021-02-03T09:16:17Z date_updated: 2022-01-06T06:54:46Z department: - _id: '178' extern: '1' jel: - J45 - H83 - M55 language: - iso: eng page: '42' publication_status: published status: public title: Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation type: working_paper user_id: '49071' year: '2015' ... --- _id: '21132' abstract: - lang: eng text: In organizations, some team members are assigned to a team for a predefined short period of time, e.g., as they have a temporary contract, while others are permanent members of the same team. In a laboratory experiment we analyze the cooperation levels resulting from diverse teams, where some team members remain with a team and others are switching teams. Our results reveal that teams consisting partly of members with temporary membership display a lower productivity compared to teams of permanent team members only. First, temporary team members cooperate less than permanent team members. Second, individual effort decisions increase with the number of team mates who are of the same type. This second effect holds for both temps and permanents. We argue that social identity is affected by team composition and the individuals' role in a team. author: - first_name: Christian full_name: Grund, Christian last_name: Grund - first_name: Christine full_name: Harbring, Christine last_name: Harbring - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: 'Grund C, Harbring C, Thommes K. Cooperation in Diverse Teams: The Role of Temporary Group Membership.; 2015.' apa: 'Grund, C., Harbring, C., & Thommes, K. (2015). Cooperation in Diverse Teams: The Role of Temporary Group Membership.' bibtex: '@book{Grund_Harbring_Thommes_2015, title={Cooperation in Diverse Teams: The Role of Temporary Group Membership}, author={Grund, Christian and Harbring, Christine and Thommes, Kirsten}, year={2015} }' chicago: 'Grund, Christian, Christine Harbring, and Kirsten Thommes. Cooperation in Diverse Teams: The Role of Temporary Group Membership, 2015.' ieee: 'C. Grund, C. Harbring, and K. Thommes, Cooperation in Diverse Teams: The Role of Temporary Group Membership. 2015.' mla: 'Grund, Christian, et al. Cooperation in Diverse Teams: The Role of Temporary Group Membership. 2015.' short: 'C. Grund, C. Harbring, K. Thommes, Cooperation in Diverse Teams: The Role of Temporary Group Membership, 2015.' date_created: 2021-02-03T09:19:30Z date_updated: 2022-01-06T06:54:46Z department: - _id: '178' extern: '1' jel: - C9 - M5 language: - iso: eng page: '32' publication_status: published status: public title: 'Cooperation in Diverse Teams: The Role of Temporary Group Membership' type: working_paper user_id: '49071' year: '2015' ... --- _id: '228' abstract: - lang: eng text: 'We investigate the pervasiveness of lying in professional contexts such as insurance fraud, tax evasion and untrue job applications. We argue that lying in professional contexts share three characterizing features: (1) the gain from the dishonest behavior is uncertain, (2) the harm that lying may cause to the other party is only indirect and (3) lies are more indirect lies by action or written statements. Conducted as a field experiment with a heterogenous group of participants during a University ‘‘Open House Day’’, our ‘‘gumball-machineexperiment’’ provides field evidence on how preferences for lying are shaped in situations typically found in professional contexts which we consider to be particularly prone to lying behavior compared to other contexts. As a key innovation, our experimental design allows measuring exact levels of cheating behavior under anonymous conditions. We find clean evidence that cheating is prevalent across all sub groups and that more than 32% of the population cheats for their own gain. However, an analysis of the cheating rates with respect to highest educational degree and professional status reveals that students cheat more than non-students. This finding warrants a careful interpretation of generalizing laboratory findings with student subjects about the prevalence of cheating in the population.' author: - first_name: Rene full_name: Fahr, Rene id: '111' last_name: Fahr - first_name: Behnud full_name: Mir Djawadi, Behnud id: '26032' last_name: Mir Djawadi orcid: 0000-0002-6271-5912 citation: ama: 'Fahr R, Mir Djawadi B. “…and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment. Journal of Economic Psychology. 2015:48-59. doi:10.1016/j.joep.2015.03.002' apa: 'Fahr, R., & Mir Djawadi, B. (2015). “…and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment. Journal of Economic Psychology, 48–59. https://doi.org/10.1016/j.joep.2015.03.002' bibtex: '@article{Fahr_Mir Djawadi_2015, title={“…and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.}, DOI={10.1016/j.joep.2015.03.002}, journal={Journal of Economic Psychology}, publisher={Elsevier}, author={Fahr, Rene and Mir Djawadi, Behnud}, year={2015}, pages={48–59} }' chicago: 'Fahr, Rene, and Behnud Mir Djawadi. “‘…and They Are Really Lying’: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.” Journal of Economic Psychology, 2015, 48–59. https://doi.org/10.1016/j.joep.2015.03.002.' ieee: 'R. Fahr and B. Mir Djawadi, “‘…and they are really lying’: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.,” Journal of Economic Psychology, pp. 48–59, 2015.' mla: 'Fahr, Rene, and Behnud Mir Djawadi. “‘…and They Are Really Lying’: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.” Journal of Economic Psychology, Elsevier, 2015, pp. 48–59, doi:10.1016/j.joep.2015.03.002.' short: R. Fahr, B. Mir Djawadi, Journal of Economic Psychology (2015) 48–59. date_created: 2017-10-17T12:41:36Z date_updated: 2022-01-06T06:55:41Z ddc: - '040' department: - _id: '179' doi: 10.1016/j.joep.2015.03.002 file: - access_level: closed content_type: application/pdf creator: florida date_created: 2018-03-21T10:33:10Z date_updated: 2018-03-21T10:33:10Z file_id: '1505' file_name: 228-1-s2.0-S016748701500029X-main.pdf file_size: 1341791 relation: main_file success: 1 file_date_updated: 2018-03-21T10:33:10Z has_accepted_license: '1' language: - iso: eng page: 48-59 project: - _id: '1' name: SFB 901 - _id: '8' name: SFB 901 - Subprojekt A4 - _id: '2' name: SFB 901 - Project Area A publication: Journal of Economic Psychology publisher: Elsevier status: public title: '“…and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.' type: journal_article user_id: '477' year: '2015' ... --- _id: '7722' author: - first_name: A full_name: Eggert, A last_name: Eggert - first_name: L full_name: Steinhoff, L last_name: Steinhoff - first_name: C full_name: Witte, C last_name: Witte citation: ama: 'Eggert A, Steinhoff L, Witte C. You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty. In: 2015 AMA Summer Marketing Educators’ Conference Proceedings. ; 2015.' apa: 'Eggert, A., Steinhoff, L., & Witte, C. (2015). You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty. In 2015 AMA Summer Marketing Educators’ Conference Proceedings.' bibtex: '@inproceedings{Eggert_Steinhoff_Witte_2015, title={ You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty}, booktitle={2015 AMA Summer Marketing Educators’ Conference Proceedings}, author={Eggert, A and Steinhoff, L and Witte, C}, year={2015} }' chicago: 'Eggert, A, L Steinhoff, and C Witte. “ You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty.” In 2015 AMA Summer Marketing Educators’ Conference Proceedings, 2015.' ieee: 'A. Eggert, L. Steinhoff, and C. Witte, “ You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty,” in 2015 AMA Summer Marketing Educators’ Conference Proceedings, 2015.' mla: 'Eggert, A., et al. “ You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty.” 2015 AMA Summer Marketing Educators’ Conference Proceedings, 2015.' short: 'A. Eggert, L. Steinhoff, C. Witte, in: 2015 AMA Summer Marketing Educators’ Conference Proceedings, 2015.' date_created: 2019-02-16T08:03:43Z date_updated: 2022-01-06T07:03:45Z department: - _id: '19' - _id: '180' language: - iso: eng publication: 2015 AMA Summer Marketing Educators' Conference Proceedings status: public title: ' You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty' type: conference user_id: '57352' year: '2015' ... --- _id: '7723' author: - first_name: C full_name: Cramer, C last_name: Cramer - first_name: E full_name: Böhm, E last_name: Böhm - first_name: A full_name: Eggert, A last_name: Eggert citation: ama: 'Cramer C, Böhm E, Eggert A. Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms. In: Proceedings of the 44th European Marketing Academy (EMAC) Conference. ; 2015.' apa: Cramer, C., Böhm, E., & Eggert, A. (2015). Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms. In Proceedings of the 44th European Marketing Academy (EMAC) Conference. bibtex: '@inproceedings{Cramer_Böhm_Eggert_2015, title={Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms}, booktitle={Proceedings of the 44th European Marketing Academy (EMAC) Conference}, author={Cramer, C and Böhm, E and Eggert, A}, year={2015} }' chicago: Cramer, C, E Böhm, and A Eggert. “Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms.” In Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015. ieee: C. Cramer, E. Böhm, and A. Eggert, “Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms,” in Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015. mla: Cramer, C., et al. “Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms.” Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015. short: 'C. Cramer, E. Böhm, A. Eggert, in: Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.' date_created: 2019-02-16T08:09:06Z date_updated: 2022-01-06T07:03:45Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 44th European Marketing Academy (EMAC) Conference status: public title: Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms type: conference user_id: '57352' year: '2015' ... --- _id: '7724' author: - first_name: L full_name: Feider, L last_name: Feider - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: E full_name: Böhm, E last_name: Böhm citation: ama: 'Feider L, Garnefeld I, Böhm E. Threatening customers not to return – An effective strategy for online retailers? In: Proceedings of the 44th European Marketing Academy (EMAC) Conference. ; 2015.' apa: Feider, L., Garnefeld, I., & Böhm, E. (2015). Threatening customers not to return – An effective strategy for online retailers? In Proceedings of the 44th European Marketing Academy (EMAC) Conference. bibtex: '@inproceedings{Feider_Garnefeld_Böhm_2015, title={Threatening customers not to return – An effective strategy for online retailers?}, booktitle={Proceedings of the 44th European Marketing Academy (EMAC) Conference}, author={Feider, L and Garnefeld, I and Böhm, E}, year={2015} }' chicago: Feider, L, I Garnefeld, and E Böhm. “Threatening Customers Not to Return – An Effective Strategy for Online Retailers?” In Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015. ieee: L. Feider, I. Garnefeld, and E. Böhm, “Threatening customers not to return – An effective strategy for online retailers?,” in Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015. mla: Feider, L., et al. “Threatening Customers Not to Return – An Effective Strategy for Online Retailers?” Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015. short: 'L. Feider, I. Garnefeld, E. Böhm, in: Proceedings of the 44th European Marketing Academy (EMAC) Conference, 2015.' date_created: 2019-02-16T08:16:00Z date_updated: 2022-01-06T07:03:45Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 44th European Marketing Academy (EMAC) Conference status: public title: Threatening customers not to return – An effective strategy for online retailers? type: conference user_id: '57352' year: '2015' ... --- _id: '5701' abstract: - lang: eng text: "Purpose\r\n– The purpose of this paper is to craft a future research agenda to advance smart service research and practice. Smart services are delivered to or via intelligent objects that feature awareness and connectivity. For service researchers and managers, one of the most fascinating aspects of smart service provision is that the connected object is able to sense its own condition and its surroundings and thus allows for real-time data collection, continuous communication and interactive feedback. \r\n\r\nDesign/methodology/approach\r\n– This article is based on discussions in the workshop on “Fresh perspectives on technology in service” at the International Network of Service Researchers on September 26, 2014 at CTF, Karlstad, Sweden. The paper summarizes the discussion on smart services, adds an extensive literature review, provides examples from business practice and develops a structured approach to new research avenues. \r\n\r\nFindings\r\n– We propose that smart services vary on their individual level of autonomous decision-making, visibility and embeddedness in objects and customer lives. Based on a discussion of these characteristics, we identify research avenues regarding the perception and nature of smart services, the adoption of smart services, the innovation through smart services as well as regarding the development of new business models. \r\n\r\nOriginality/value\r\n– Smart services is a new emerging topic in service marketing research, their implications on organizations, customers and the service landscape have not been fully explored. We provide a fresh perspective on service research by characterizing relevant aspects of smart service that will stimulate fruitful future research and advance the understanding and practice of smart services." article_type: original author: - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: Kristina full_name: Heinonen, Kristina last_name: Heinonen - first_name: Amy L full_name: Ostrom, Amy L last_name: Ostrom - first_name: Lia full_name: Patricio, Lia last_name: Patricio - first_name: Rui full_name: Sousa, Rui last_name: Sousa - first_name: Chris full_name: Voss, Chris last_name: Voss - first_name: Jos full_name: Lemmink, Jos last_name: Lemmink citation: ama: 'Wünderlich N, Heinonen K, Ostrom AL, et al. Futurizing” Smart Service: Implications for Service Researchers and Managers. Journal of Services Marketing. 2015;29(6/7):442-447.' apa: 'Wünderlich, N., Heinonen, K., Ostrom, A. L., Patricio, L., Sousa, R., Voss, C., & Lemmink, J. (2015). Futurizing” Smart Service: Implications for Service Researchers and Managers. Journal of Services Marketing, 29(6/7), 442–447.' bibtex: '@article{Wünderlich_Heinonen_Ostrom_Patricio_Sousa_Voss_Lemmink_2015, title={Futurizing” Smart Service: Implications for Service Researchers and Managers.}, volume={29}, number={6/7}, journal={Journal of Services Marketing}, publisher={Emerald Group Publishing Limited}, author={Wünderlich, Nancy and Heinonen, Kristina and Ostrom, Amy L and Patricio, Lia and Sousa, Rui and Voss, Chris and Lemmink, Jos}, year={2015}, pages={442–447} }' chicago: 'Wünderlich, Nancy, Kristina Heinonen, Amy L Ostrom, Lia Patricio, Rui Sousa, Chris Voss, and Jos Lemmink. “Futurizing” Smart Service: Implications for Service Researchers and Managers.” Journal of Services Marketing 29, no. 6/7 (2015): 442–47.' ieee: 'N. Wünderlich et al., “Futurizing” Smart Service: Implications for Service Researchers and Managers.,” Journal of Services Marketing, vol. 29, no. 6/7, pp. 442–447, 2015.' mla: 'Wünderlich, Nancy, et al. “Futurizing” Smart Service: Implications for Service Researchers and Managers.” Journal of Services Marketing, vol. 29, no. 6/7, Emerald Group Publishing Limited, 2015, pp. 442–47.' short: N. Wünderlich, K. Heinonen, A.L. Ostrom, L. Patricio, R. Sousa, C. Voss, J. Lemmink, Journal of Services Marketing 29 (2015) 442–447. date_created: 2018-11-15T11:27:26Z date_updated: 2022-01-06T07:02:36Z department: - _id: '181' intvolume: ' 29' issue: 6/7 keyword: - Connected services - Intelligent object - New service type - Smart services language: - iso: eng page: 442-447 publication: Journal of Services Marketing publication_status: published publisher: Emerald Group Publishing Limited status: public title: 'Futurizing” Smart Service: Implications for Service Researchers and Managers.' type: journal_article user_id: '37741' volume: 29 year: '2015' ... --- _id: '5703' abstract: - lang: eng text: "Purpose\r\n– The purpose of this paper is to encourage the reader to think differently about service-related issues and to strive to conduct service research that makes a transformational impact on individuals, organizations and society. The authors suggest that service researchers are in an excellent position to develop research that matters by making stronger connections with theory and elevating purely applied research to research that is higher in both practical relevance and methodological rigor. \r\n\r\nDesign/methodology/approach\r\n– This paper takes a conceptual approach, connecting pertinent literature with new ideas highlighted in this special issue. \r\n\r\nFindings\r\n– This paper proposes that service researchers look beyond traditional service applications, take a multi-disciplinary approach to problem-solving and make greater strides towards connecting theory and practice. The authors propose a Model of Rigorous and Relevant Research, and call for fresh thinking across a wide range of research areas, including enhancing the customer experience, crafting innovation, integrating technology and measuring service outcomes. \r\n\r\nOriginality/value\r\n– The originality of this essay lies in its focus on revitalizing the discussion on relevance and rigor as a path forward for service research. Additionally, this paper offers new insights on core management aspects of service provision that provide a solid platform for future work in service research." article_type: original author: - first_name: Anders full_name: Gustafsson, Anders last_name: Gustafsson - first_name: Lerzan full_name: Aksoy, Lerzan last_name: Aksoy - first_name: Michael K full_name: Brady, Michael K last_name: Brady - first_name: Janet R full_name: McColl-Kennedy, Janet R last_name: McColl-Kennedy - first_name: Nancy J full_name: Sirianni, Nancy J last_name: Sirianni - first_name: Lars full_name: Witell, Lars last_name: Witell - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: Gustafsson A, Aksoy L, Brady MK, et al. Conducting Service Research that Matters. Journal of Services Marketing. 2015;29(6/7):425-429. apa: Gustafsson, A., Aksoy, L., Brady, M. K., McColl-Kennedy, J. R., Sirianni, N. J., Witell, L., & Wünderlich, N. (2015). Conducting Service Research that Matters. Journal of Services Marketing, 29(6/7), 425–429. bibtex: '@article{Gustafsson_Aksoy_Brady_McColl-Kennedy_Sirianni_Witell_Wünderlich_2015, title={Conducting Service Research that Matters.}, volume={29}, number={6/7}, journal={Journal of Services Marketing}, publisher={Emerald Group Publishing Limited}, author={Gustafsson, Anders and Aksoy, Lerzan and Brady, Michael K and McColl-Kennedy, Janet R and Sirianni, Nancy J and Witell, Lars and Wünderlich, Nancy}, year={2015}, pages={425–429} }' chicago: 'Gustafsson, Anders, Lerzan Aksoy, Michael K Brady, Janet R McColl-Kennedy, Nancy J Sirianni, Lars Witell, and Nancy Wünderlich. “Conducting Service Research That Matters.” Journal of Services Marketing 29, no. 6/7 (2015): 425–29.' ieee: A. Gustafsson et al., “Conducting Service Research that Matters.,” Journal of Services Marketing, vol. 29, no. 6/7, pp. 425–429, 2015. mla: Gustafsson, Anders, et al. “Conducting Service Research That Matters.” Journal of Services Marketing, vol. 29, no. 6/7, Emerald Group Publishing Limited, 2015, pp. 425–29. short: A. Gustafsson, L. Aksoy, M.K. Brady, J.R. McColl-Kennedy, N.J. Sirianni, L. Witell, N. Wünderlich, Journal of Services Marketing 29 (2015) 425–429. date_created: 2018-11-15T11:32:07Z date_updated: 2022-01-06T07:02:36Z department: - _id: '181' intvolume: ' 29' issue: 6/7 keyword: - Relevance - Service technology - Service innovation - Customer experience - Rigor - Service outcomes language: - iso: eng page: 425-429 publication: Journal of Services Marketing publication_status: published publisher: Emerald Group Publishing Limited status: public title: Conducting Service Research that Matters. type: journal_article user_id: '37741' volume: 29 year: '2015' ... --- _id: '5704' abstract: - lang: eng text: 'Advancements in information technology have changed the way customers experience a service encounter and their relationship with service providers. Especially technology-based self-service channels have found their way into the 21st century service economy. While research embraces these channels for their cost-efficiency, it has not examined whether a shift from personal to self-service affects customer–firm relationships. Drawing from the service-dominant logic and its central concept of value-in-context, we discuss customers’ value creation in self-service and personal service channels and examine the long-term impact of these channels on customer retention. Using longitudinal customer data, we investigate how the ratio of self-service versus personal service use influences customer defection over time. Our findings suggest that the ratio of self-service to personal service used affects customer defection in a U-shaped manner, with intermediate levels of both self-service and personal service use being associated with the lowest likelihood of defection. We also find that this effect mitigates over time. We conclude that firms should not shift customers toward self-service channels completely, especially not at the beginning of a relationship. Our study underlines the importance of understanding when and how self-service technologies create valuable customer experiences and stresses the notion of actively managing customers’ cocreation of value. ' article_type: original author: - first_name: Anne full_name: Scherer, Anne last_name: Scherer - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: Florian full_name: Von Wangenheim, Florian last_name: Von Wangenheim citation: ama: 'Scherer A, Wünderlich N, Von Wangenheim F. The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. MIS Quarterly. 2015;39(1):177-200.' apa: 'Scherer, A., Wünderlich, N., & Von Wangenheim, F. (2015). The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. MIS Quarterly, 39(1), 177–200.' bibtex: '@article{Scherer_Wünderlich_Von Wangenheim_2015, title={The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.}, volume={39}, number={1}, journal={MIS Quarterly}, publisher={MIS RC}, author={Scherer, Anne and Wünderlich, Nancy and Von Wangenheim, Florian}, year={2015}, pages={177–200} }' chicago: 'Scherer, Anne, Nancy Wünderlich, and Florian Von Wangenheim. “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.” MIS Quarterly 39, no. 1 (2015): 177–200.' ieee: 'A. Scherer, N. Wünderlich, and F. Von Wangenheim, “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.,” MIS Quarterly, vol. 39, no. 1, pp. 177–200, 2015.' mla: 'Scherer, Anne, et al. “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.” MIS Quarterly, vol. 39, no. 1, MIS RC, 2015, pp. 177–200.' short: A. Scherer, N. Wünderlich, F. Von Wangenheim, MIS Quarterly 39 (2015) 177–200. date_created: 2018-11-15T11:36:38Z date_updated: 2022-01-06T07:02:36Z department: - _id: '181' intvolume: ' 39' issue: '1' keyword: - customer defection - customer retention - e-service - longitudinal - Self-service - value-in-context language: - iso: eng page: 177-200 publication: MIS Quarterly publication_identifier: issn: - 0276-7783. publication_status: published publisher: MIS RC status: public title: 'The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.' type: journal_article user_id: '37741' volume: 39 year: '2015' ... --- _id: '5705' abstract: - lang: eng text: 'Despite the growing literature on loyalty program (LP) research, many questions remain underexplored. Driven by advancements in information technology, marketing analytics, and consumer interface platforms (e.g., mobile devices), there have been many recent developments in LP practices around the world. They impose new challenges and create exciting opportunities for future LP research. The main objective of this paper is to identify missing links in the literature and to craft a future research agenda to advance LP research and practice. Our discussion focuses on three key areas: (1) LP designs, (2) Assessment of LP performance, and (3) Emerging trends and the impact of new technologies. We highlight several gaps in the literature and outline research opportunities in each area.' article_type: original author: - first_name: Els full_name: Breugelmans, Els last_name: Breugelmans - first_name: Tammo H A full_name: Bijmolt, Tammo H A last_name: Bijmolt - first_name: Jie full_name: Zhang, Jie last_name: Zhang - first_name: Leonardo J full_name: Basso, Leonardo J last_name: Basso - first_name: Matilda full_name: Dorotic, Matilda last_name: Dorotic - first_name: Praveen full_name: Kopalle, Praveen last_name: Kopalle - first_name: Alec full_name: Minnema, Alec last_name: Minnema - first_name: Willem Jan full_name: Mijnlieff, Willem Jan last_name: Mijnlieff - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Breugelmans E, Bijmolt THA, Zhang J, et al. Advancing Research on Loyalty Programs: A Future Research Agenda. Marketing Letters. 2015;26(2):127-139.' apa: 'Breugelmans, E., Bijmolt, T. H. A., Zhang, J., Basso, L. J., Dorotic, M., Kopalle, P., … Wünderlich, N. (2015). Advancing Research on Loyalty Programs: A Future Research Agenda. Marketing Letters, 26(2), 127–139.' bibtex: '@article{Breugelmans_Bijmolt_Zhang_Basso_Dorotic_Kopalle_Minnema_Mijnlieff_Wünderlich_2015, title={Advancing Research on Loyalty Programs: A Future Research Agenda.}, volume={26}, number={2}, journal={Marketing Letters}, publisher={Springer}, author={Breugelmans, Els and Bijmolt, Tammo H A and Zhang, Jie and Basso, Leonardo J and Dorotic, Matilda and Kopalle, Praveen and Minnema, Alec and Mijnlieff, Willem Jan and Wünderlich, Nancy}, year={2015}, pages={127–139} }' chicago: 'Breugelmans, Els, Tammo H A Bijmolt, Jie Zhang, Leonardo J Basso, Matilda Dorotic, Praveen Kopalle, Alec Minnema, Willem Jan Mijnlieff, and Nancy Wünderlich. “Advancing Research on Loyalty Programs: A Future Research Agenda.” Marketing Letters 26, no. 2 (2015): 127–39.' ieee: 'E. Breugelmans et al., “Advancing Research on Loyalty Programs: A Future Research Agenda.,” Marketing Letters, vol. 26, no. 2, pp. 127–139, 2015.' mla: 'Breugelmans, Els, et al. “Advancing Research on Loyalty Programs: A Future Research Agenda.” Marketing Letters, vol. 26, no. 2, Springer, 2015, pp. 127–39.' short: E. Breugelmans, T.H.A. Bijmolt, J. Zhang, L.J. Basso, M. Dorotic, P. Kopalle, A. Minnema, W.J. Mijnlieff, N. Wünderlich, Marketing Letters 26 (2015) 127–139. date_created: 2018-11-15T11:46:22Z date_updated: 2022-01-06T07:02:36Z department: - _id: '181' intvolume: ' 26' issue: '2' keyword: - Loyalty programs - Loyalty program design - Loyalty program performance assessment - Emerging trends - Partnership loyalty programs - Customer relationship management language: - iso: eng page: 127-139 publication: Marketing Letters publication_status: published publisher: Springer status: public title: 'Advancing Research on Loyalty Programs: A Future Research Agenda.' type: journal_article user_id: '37741' volume: 26 year: '2015' ... --- _id: '4847' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Lena full_name: Steinhoff, Lena last_name: Steinhoff - first_name: Ina full_name: Garnefeld, Ina last_name: Garnefeld citation: ama: Eggert A, Steinhoff L, Garnefeld I. Managing the bright and dark sides of status endowment in hierarchical loyalty programs. Journal of Service Research. 2015;18(2):210--228. apa: Eggert, A., Steinhoff, L., & Garnefeld, I. (2015). Managing the bright and dark sides of status endowment in hierarchical loyalty programs. Journal of Service Research, 18(2), 210--228. bibtex: '@article{Eggert_Steinhoff_Garnefeld_2015, title={Managing the bright and dark sides of status endowment in hierarchical loyalty programs}, volume={18}, number={2}, journal={Journal of Service Research}, author={Eggert, Andreas and Steinhoff, Lena and Garnefeld, Ina}, year={2015}, pages={210--228} }' chicago: 'Eggert, Andreas, Lena Steinhoff, and Ina Garnefeld. “Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs.” Journal of Service Research 18, no. 2 (2015): 210--228.' ieee: A. Eggert, L. Steinhoff, and I. Garnefeld, “Managing the bright and dark sides of status endowment in hierarchical loyalty programs,” Journal of Service Research, vol. 18, no. 2, pp. 210--228, 2015. mla: Eggert, Andreas, et al. “Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs.” Journal of Service Research, vol. 18, no. 2, 2015, pp. 210--228. short: A. Eggert, L. Steinhoff, I. Garnefeld, Journal of Service Research 18 (2015) 210--228. date_created: 2018-10-25T08:56:11Z date_updated: 2022-01-06T07:01:27Z department: - _id: '180' intvolume: ' 18' issue: '2' language: - iso: eng page: 210--228 publication: Journal of Service Research status: public title: Managing the bright and dark sides of status endowment in hierarchical loyalty programs type: journal_article user_id: '57352' volume: 18 year: '2015' ... --- _id: '4848' author: - first_name: Harri full_name: Terho, Harri last_name: Terho - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Alexander full_name: Haas, Alexander last_name: Haas - first_name: Wolfgang full_name: Ulaga, Wolfgang last_name: Ulaga citation: ama: 'Terho H, Eggert A, Haas A, Ulaga W. How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling. Industrial Marketing Management. 2015:12--21.' apa: 'Terho, H., Eggert, A., Haas, A., & Ulaga, W. (2015). How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling. Industrial Marketing Management, 12--21.' bibtex: '@article{Terho_Eggert_Haas_Ulaga_2015, title={How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling}, journal={Industrial Marketing Management}, author={Terho, Harri and Eggert, Andreas and Haas, Alexander and Ulaga, Wolfgang}, year={2015}, pages={12--21} }' chicago: 'Terho, Harri, Andreas Eggert, Alexander Haas, and Wolfgang Ulaga. “How Sales Strategy Translates into Performance: The Role of Salesperson Customer Orientation and Value-Based Selling.” Industrial Marketing Management, 2015, 12--21.' ieee: 'H. Terho, A. Eggert, A. Haas, and W. Ulaga, “How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling,” Industrial Marketing Management, pp. 12--21, 2015.' mla: 'Terho, Harri, et al. “How Sales Strategy Translates into Performance: The Role of Salesperson Customer Orientation and Value-Based Selling.” Industrial Marketing Management, 2015, pp. 12--21.' short: H. Terho, A. Eggert, A. Haas, W. Ulaga, Industrial Marketing Management (2015) 12--21. date_created: 2018-10-25T09:33:30Z date_updated: 2022-01-06T07:01:27Z department: - _id: '180' page: 12--21 publication: Industrial Marketing Management status: public title: 'How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling' type: journal_article user_id: '57352' year: '2015' ... --- _id: '4849' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Christoph full_name: Thiesbrummel, Christoph last_name: Thiesbrummel - first_name: Christian full_name: Deutscher, Christian last_name: Deutscher citation: ama: 'Eggert A, Thiesbrummel C, Deutscher C. Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies? Industrial Marketing Management. 2015:173--183.' apa: 'Eggert, A., Thiesbrummel, C., & Deutscher, C. (2015). Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies? Industrial Marketing Management, 173--183.' bibtex: '@article{Eggert_Thiesbrummel_Deutscher_2015, title={Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies?}, journal={Industrial Marketing Management}, author={Eggert, Andreas and Thiesbrummel, Christoph and Deutscher, Christian}, year={2015}, pages={173--183} }' chicago: 'Eggert, Andreas, Christoph Thiesbrummel, and Christian Deutscher. “Heading for New Shores: Do Service and Hybrid Innovations Outperform Product Innovations in Industrial Companies?” Industrial Marketing Management, 2015, 173--183.' ieee: 'A. Eggert, C. Thiesbrummel, and C. Deutscher, “Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies?,” Industrial Marketing Management, pp. 173--183, 2015.' mla: 'Eggert, Andreas, et al. “Heading for New Shores: Do Service and Hybrid Innovations Outperform Product Innovations in Industrial Companies?” Industrial Marketing Management, 2015, pp. 173--183.' short: A. Eggert, C. Thiesbrummel, C. Deutscher, Industrial Marketing Management (2015) 173--183. date_created: 2018-10-25T09:34:37Z date_updated: 2022-01-06T07:01:27Z department: - _id: '180' page: 173--183 publication: Industrial Marketing Management status: public title: 'Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies?' type: journal_article user_id: '57352' year: '2015' ... --- _id: '4871' author: - first_name: Behnud Mir full_name: Djawadi, Behnud Mir last_name: Djawadi - first_name: René full_name: Fahr, René last_name: Fahr citation: ama: 'Djawadi BM, Fahr R. “...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.” Journal of Economic Psychology. 2015;48:48-59.' apa: 'Djawadi, B. M., & Fahr, R. (2015). “...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.” Journal of Economic Psychology, 48, 48–59.' bibtex: '@article{Djawadi_Fahr_2015, title={“...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment”}, volume={48}, journal={Journal of Economic Psychology}, author={Djawadi, Behnud Mir and Fahr, René}, year={2015}, pages={48–59} }' chicago: 'Djawadi, Behnud Mir, and René Fahr. “‘...And They Are Really Lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.’” Journal of Economic Psychology 48 (2015): 48–59.' ieee: 'B. M. Djawadi and R. Fahr, “‘...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment,’” Journal of Economic Psychology, vol. 48, pp. 48–59, 2015.' mla: 'Djawadi, Behnud Mir, and René Fahr. “‘...And They Are Really Lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.’” Journal of Economic Psychology, vol. 48, 2015, pp. 48–59.' short: B.M. Djawadi, R. Fahr, Journal of Economic Psychology 48 (2015) 48–59. date_created: 2018-10-26T07:01:44Z date_updated: 2022-01-06T07:01:28Z department: - _id: '178' - _id: '179' intvolume: ' 48' language: - iso: eng page: 48-59 publication: Journal of Economic Psychology publication_status: published status: public title: '"...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment"' type: journal_article user_id: '69384' volume: 48 year: '2015' ... --- _id: '4943' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Alexander full_name: Haas, Alexander last_name: Haas - first_name: Wolfgang full_name: Ulaga, Wolfgang last_name: Ulaga - first_name: Harri full_name: Terho, Harri last_name: Terho citation: ama: 'Eggert A, Haas A, Ulaga W, Terho H. Wertbasiertes Verkaufen auf Industriegütermärkten. In: Handbuch Business-to-Business-Marketing. Wiesbaden: Springer Fachmedien Wiesbaden; 2015:483-495. doi:10.1007/978-3-8349-4681-2_23' apa: 'Eggert, A., Haas, A., Ulaga, W., & Terho, H. (2015). Wertbasiertes Verkaufen auf Industriegütermärkten. In Handbuch Business-to-Business-Marketing (pp. 483–495). Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-8349-4681-2_23' bibtex: '@inbook{Eggert_Haas_Ulaga_Terho_2015, place={Wiesbaden}, title={Wertbasiertes Verkaufen auf Industriegütermärkten}, DOI={10.1007/978-3-8349-4681-2_23}, booktitle={Handbuch Business-to-Business-Marketing}, publisher={Springer Fachmedien Wiesbaden}, author={Eggert, Andreas and Haas, Alexander and Ulaga, Wolfgang and Terho, Harri}, year={2015}, pages={483–495} }' chicago: 'Eggert, Andreas, Alexander Haas, Wolfgang Ulaga, and Harri Terho. “Wertbasiertes Verkaufen Auf Industriegütermärkten.” In Handbuch Business-to-Business-Marketing, 483–95. Wiesbaden: Springer Fachmedien Wiesbaden, 2015. https://doi.org/10.1007/978-3-8349-4681-2_23.' ieee: 'A. Eggert, A. Haas, W. Ulaga, and H. Terho, “Wertbasiertes Verkaufen auf Industriegütermärkten,” in Handbuch Business-to-Business-Marketing, Wiesbaden: Springer Fachmedien Wiesbaden, 2015, pp. 483–495.' mla: Eggert, Andreas, et al. “Wertbasiertes Verkaufen Auf Industriegütermärkten.” Handbuch Business-to-Business-Marketing, Springer Fachmedien Wiesbaden, 2015, pp. 483–95, doi:10.1007/978-3-8349-4681-2_23. short: 'A. Eggert, A. Haas, W. Ulaga, H. Terho, in: Handbuch Business-to-Business-Marketing, Springer Fachmedien Wiesbaden, Wiesbaden, 2015, pp. 483–495.' date_created: 2018-10-26T09:59:53Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '180' doi: 10.1007/978-3-8349-4681-2_23 page: 483-495 place: Wiesbaden publication: Handbuch Business-to-Business-Marketing publication_identifier: isbn: - '9783834946805' - '9783834946812' publication_status: published publisher: Springer Fachmedien Wiesbaden status: public title: Wertbasiertes Verkaufen auf Industriegütermärkten type: book_chapter user_id: '57352' year: '2015' ... --- _id: '4968' author: - first_name: Christian full_name: Grund, Christian last_name: Grund - first_name: Christine full_name: Harbring, Christine last_name: Harbring - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: Grund C, Harbring C, Thommes K. Public good provision in blended groups of partners and strangers. Economics Letters. 2015:41--44. apa: Grund, C., Harbring, C., & Thommes, K. (2015). Public good provision in blended groups of partners and strangers. Economics Letters, 41--44. bibtex: '@article{Grund_Harbring_Thommes_2015, title={Public good provision in blended groups of partners and strangers}, journal={Economics Letters}, author={Grund, Christian and Harbring, Christine and Thommes, Kirsten}, year={2015}, pages={41--44} }' chicago: Grund, Christian, Christine Harbring, and Kirsten Thommes. “Public Good Provision in Blended Groups of Partners and Strangers.” Economics Letters, 2015, 41--44. ieee: C. Grund, C. Harbring, and K. Thommes, “Public good provision in blended groups of partners and strangers,” Economics Letters, pp. 41--44, 2015. mla: Grund, Christian, et al. “Public Good Provision in Blended Groups of Partners and Strangers.” Economics Letters, 2015, pp. 41--44. short: C. Grund, C. Harbring, K. Thommes, Economics Letters (2015) 41--44. date_created: 2018-10-29T09:05:36Z date_updated: 2022-01-06T07:01:31Z department: - _id: '178' - _id: '184' page: 41--44 publication: Economics Letters status: public title: Public good provision in blended groups of partners and strangers type: journal_article user_id: '69384' year: '2015' ... --- _id: '4969' author: - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes - first_name: Jana full_name: Vyrastekova, Jana last_name: Vyrastekova - first_name: Agnes full_name: Akkerman, Agnes last_name: Akkerman citation: ama: Thommes K, Vyrastekova J, Akkerman A. Behavioral spillovers from freeriding in multilevel interactions. Journal of Behavioral and Experimental Economics. 2015:78--87. apa: Thommes, K., Vyrastekova, J., & Akkerman, A. (2015). Behavioral spillovers from freeriding in multilevel interactions. Journal of Behavioral and Experimental Economics, 78--87. bibtex: '@article{Thommes_Vyrastekova_Akkerman_2015, title={Behavioral spillovers from freeriding in multilevel interactions}, journal={Journal of Behavioral and Experimental Economics}, author={Thommes, Kirsten and Vyrastekova, Jana and Akkerman, Agnes}, year={2015}, pages={78--87} }' chicago: Thommes, Kirsten, Jana Vyrastekova, and Agnes Akkerman. “Behavioral Spillovers from Freeriding in Multilevel Interactions.” Journal of Behavioral and Experimental Economics, 2015, 78--87. ieee: K. Thommes, J. Vyrastekova, and A. Akkerman, “Behavioral spillovers from freeriding in multilevel interactions,” Journal of Behavioral and Experimental Economics, pp. 78--87, 2015. mla: Thommes, Kirsten, et al. “Behavioral Spillovers from Freeriding in Multilevel Interactions.” Journal of Behavioral and Experimental Economics, 2015, pp. 78--87. short: K. Thommes, J. Vyrastekova, A. Akkerman, Journal of Behavioral and Experimental Economics (2015) 78--87. date_created: 2018-10-29T09:09:59Z date_updated: 2022-01-06T07:01:31Z department: - _id: '178' - _id: '184' page: 78--87 publication: Journal of Behavioral and Experimental Economics status: public title: Behavioral spillovers from freeriding in multilevel interactions type: journal_article user_id: '69384' year: '2015' ... --- _id: '5106' author: - first_name: Rene full_name: Fahr, Rene id: '111' last_name: Fahr - first_name: Dörte full_name: Foit, Dörte last_name: Foit citation: ama: 'Fahr R, Foit D. Kleine Unternehmen - kleine Verantwortung? Theorie und Praxis unternehmerischer Verantwortung im Mittelstand. In: Becker W, Ulrich P, eds. BWL Im Mittelstand - Grundlagen-Besonderheiten-Entwicklungen". 1st ed. Stuttgart: W. Kohlhammer-Verlag; 2015:Chapter 4.6.1.' apa: 'Fahr, R., & Foit, D. (2015). Kleine Unternehmen - kleine Verantwortung? Theorie und Praxis unternehmerischer Verantwortung im Mittelstand. In W. Becker & P. Ulrich (Eds.), BWL im Mittelstand - Grundlagen-Besonderheiten-Entwicklungen" (1st ed., p. Chapter 4.6.1). Stuttgart: W. Kohlhammer-Verlag.' bibtex: '@inbook{Fahr_Foit_2015, place={Stuttgart}, edition={1}, title={Kleine Unternehmen - kleine Verantwortung? Theorie und Praxis unternehmerischer Verantwortung im Mittelstand}, booktitle={BWL im Mittelstand - Grundlagen-Besonderheiten-Entwicklungen"}, publisher={W. Kohlhammer-Verlag}, author={Fahr, Rene and Foit, Dörte}, editor={Becker, W. and Ulrich, P.Editors}, year={2015}, pages={Chapter 4.6.1} }' chicago: 'Fahr, Rene, and Dörte Foit. “Kleine Unternehmen - Kleine Verantwortung? Theorie Und Praxis Unternehmerischer Verantwortung Im Mittelstand.” In BWL Im Mittelstand - Grundlagen-Besonderheiten-Entwicklungen", edited by W. Becker and P. Ulrich, 1st ed., Chapter 4.6.1. Stuttgart: W. Kohlhammer-Verlag, 2015.' ieee: 'R. Fahr and D. Foit, “Kleine Unternehmen - kleine Verantwortung? Theorie und Praxis unternehmerischer Verantwortung im Mittelstand,” in BWL im Mittelstand - Grundlagen-Besonderheiten-Entwicklungen", 1st ed., W. Becker and P. Ulrich, Eds. Stuttgart: W. Kohlhammer-Verlag, 2015, p. Chapter 4.6.1.' mla: Fahr, Rene, and Dörte Foit. “Kleine Unternehmen - Kleine Verantwortung? Theorie Und Praxis Unternehmerischer Verantwortung Im Mittelstand.” BWL Im Mittelstand - Grundlagen-Besonderheiten-Entwicklungen", edited by W. Becker and P. Ulrich, 1st ed., W. Kohlhammer-Verlag, 2015, p. Chapter 4.6.1. short: 'R. Fahr, D. Foit, in: W. Becker, P. Ulrich (Eds.), BWL Im Mittelstand - Grundlagen-Besonderheiten-Entwicklungen", 1st ed., W. Kohlhammer-Verlag, Stuttgart, 2015, p. Chapter 4.6.1.' date_created: 2018-10-31T07:35:25Z date_updated: 2022-01-06T07:01:38Z department: - _id: '178' - _id: '179' edition: '1' editor: - first_name: W. full_name: Becker, W. last_name: Becker - first_name: P. full_name: Ulrich, P. last_name: Ulrich language: - iso: eng page: Chapter 4.6.1 place: Stuttgart publication: BWL im Mittelstand - Grundlagen-Besonderheiten-Entwicklungen" publisher: W. Kohlhammer-Verlag status: public title: Kleine Unternehmen - kleine Verantwortung? Theorie und Praxis unternehmerischer Verantwortung im Mittelstand type: book_chapter user_id: '69384' year: '2015' ... --- _id: '5153' author: - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes - first_name: Simon full_name: Oertel, Simon last_name: Oertel citation: ama: Thommes K, Oertel S. History as a Source of Competitive Advantages. Scandinavian Management Journal. 2015;31:549-560. apa: Thommes, K., & Oertel, S. (2015). History as a Source of Competitive Advantages. Scandinavian Management Journal, 31, 549–560. bibtex: '@article{Thommes_Oertel_2015, title={History as a Source of Competitive Advantages}, volume={31}, journal={Scandinavian Management Journal}, author={Thommes, Kirsten and Oertel, Simon}, year={2015}, pages={549–560} }' chicago: 'Thommes, Kirsten, and Simon Oertel. “History as a Source of Competitive Advantages.” Scandinavian Management Journal 31 (2015): 549–60.' ieee: K. Thommes and S. Oertel, “History as a Source of Competitive Advantages,” Scandinavian Management Journal, vol. 31, pp. 549–560, 2015. mla: Thommes, Kirsten, and Simon Oertel. “History as a Source of Competitive Advantages.” Scandinavian Management Journal, vol. 31, 2015, pp. 549–60. short: K. Thommes, S. Oertel, Scandinavian Management Journal 31 (2015) 549–560. date_created: 2018-10-31T09:36:01Z date_updated: 2022-01-06T07:01:39Z department: - _id: '178' - _id: '184' intvolume: ' 31' language: - iso: eng page: 549-560 publication: Scandinavian Management Journal status: public title: History as a Source of Competitive Advantages type: journal_article user_id: '69384' volume: 31 year: '2015' ... --- _id: '5445' author: - first_name: M C full_name: Wehner, M C last_name: Wehner - first_name: C full_name: Schwens, C last_name: Schwens - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Wehner MC, Schwens C, Kabst R. Individual-Level Experience and Organizational-Level Absorptive Capacity: The Special Case of International New Ventures. Journal of Business Economics. 2015.' apa: 'Wehner, M. C., Schwens, C., & Kabst, R. (2015). Individual-Level Experience and Organizational-Level Absorptive Capacity: The Special Case of International New Ventures. Journal of Business Economics.' bibtex: '@article{Wehner_Schwens_Kabst_2015, title={Individual-Level Experience and Organizational-Level Absorptive Capacity: The Special Case of International New Ventures.}, journal={Journal of Business Economics.}, author={Wehner, M C and Schwens, C and Kabst, Rüdiger}, year={2015} }' chicago: 'Wehner, M C, C Schwens, and Rüdiger Kabst. “Individual-Level Experience and Organizational-Level Absorptive Capacity: The Special Case of International New Ventures.” Journal of Business Economics., 2015.' ieee: 'M. C. Wehner, C. Schwens, and R. Kabst, “Individual-Level Experience and Organizational-Level Absorptive Capacity: The Special Case of International New Ventures.,” Journal of Business Economics., 2015.' mla: 'Wehner, M. C., et al. “Individual-Level Experience and Organizational-Level Absorptive Capacity: The Special Case of International New Ventures.” Journal of Business Economics., 2015.' short: M.C. Wehner, C. Schwens, R. Kabst, Journal of Business Economics. (2015). date_created: 2018-11-08T13:04:37Z date_updated: 2022-01-06T07:01:54Z department: - _id: '274' language: - iso: eng publication: Journal of Business Economics. status: public title: 'Individual-Level Experience and Organizational-Level Absorptive Capacity: The Special Case of International New Ventures.' type: journal_article user_id: '46632' year: '2015' ... --- _id: '5449' author: - first_name: P full_name: Hütt, P last_name: Hütt - first_name: M full_name: Baum, M last_name: Baum - first_name: C full_name: Schwens, C last_name: Schwens - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Hütt P, Baum M, Schwens C, Kabst R. Foreign Direct Investment Location Choice of Small- and Medium-Sized Enterprises: The Risk of Value Erosion of Firm-Specific Resources. International Business Review. 2015.' apa: 'Hütt, P., Baum, M., Schwens, C., & Kabst, R. (2015). Foreign Direct Investment Location Choice of Small- and Medium-Sized Enterprises: The Risk of Value Erosion of Firm-Specific Resources. International Business Review.' bibtex: '@article{Hütt_Baum_Schwens_Kabst_2015, title={Foreign Direct Investment Location Choice of Small- and Medium-Sized Enterprises: The Risk of Value Erosion of Firm-Specific Resources.}, journal={International Business Review.}, author={Hütt, P and Baum, M and Schwens, C and Kabst, Rüdiger}, year={2015} }' chicago: 'Hütt, P, M Baum, C Schwens, and Rüdiger Kabst. “Foreign Direct Investment Location Choice of Small- and Medium-Sized Enterprises: The Risk of Value Erosion of Firm-Specific Resources.” International Business Review., 2015.' ieee: 'P. Hütt, M. Baum, C. Schwens, and R. Kabst, “Foreign Direct Investment Location Choice of Small- and Medium-Sized Enterprises: The Risk of Value Erosion of Firm-Specific Resources.,” International Business Review., 2015.' mla: 'Hütt, P., et al. “Foreign Direct Investment Location Choice of Small- and Medium-Sized Enterprises: The Risk of Value Erosion of Firm-Specific Resources.” International Business Review., 2015.' short: P. Hütt, M. Baum, C. Schwens, R. Kabst, International Business Review. (2015). date_created: 2018-11-08T13:12:41Z date_updated: 2022-01-06T07:01:54Z department: - _id: '274' language: - iso: eng publication: International Business Review. status: public title: 'Foreign Direct Investment Location Choice of Small- and Medium-Sized Enterprises: The Risk of Value Erosion of Firm-Specific Resources.' type: journal_article user_id: '46632' year: '2015' ... --- _id: '5451' author: - first_name: S full_name: Wolf, S last_name: Wolf - first_name: B E full_name: Weißenberger, B E last_name: Weißenberger - first_name: M C full_name: Wehner, M C last_name: Wehner - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Wolf S, Weißenberger BE, Wehner MC, Kabst R. Controllers as Business Partners in Managerial Decision-Making: Attitude, Subjective Norm, and Internal Improvements. Journal of Accounting & Organizational Change. 2015.' apa: 'Wolf, S., Weißenberger, B. E., Wehner, M. C., & Kabst, R. (2015). Controllers as Business Partners in Managerial Decision-Making: Attitude, Subjective Norm, and Internal Improvements. Journal of Accounting & Organizational Change.' bibtex: '@article{Wolf_Weißenberger_Wehner_Kabst_2015, title={Controllers as Business Partners in Managerial Decision-Making: Attitude, Subjective Norm, and Internal Improvements.}, journal={Journal of Accounting & Organizational Change.}, author={Wolf, S and Weißenberger, B E and Wehner, M C and Kabst, Rüdiger}, year={2015} }' chicago: 'Wolf, S, B E Weißenberger, M C Wehner, and Rüdiger Kabst. “Controllers as Business Partners in Managerial Decision-Making: Attitude, Subjective Norm, and Internal Improvements.” Journal of Accounting & Organizational Change., 2015.' ieee: 'S. Wolf, B. E. Weißenberger, M. C. Wehner, and R. Kabst, “Controllers as Business Partners in Managerial Decision-Making: Attitude, Subjective Norm, and Internal Improvements.,” Journal of Accounting & Organizational Change., 2015.' mla: 'Wolf, S., et al. “Controllers as Business Partners in Managerial Decision-Making: Attitude, Subjective Norm, and Internal Improvements.” Journal of Accounting & Organizational Change., 2015.' short: S. Wolf, B.E. Weißenberger, M.C. Wehner, R. Kabst, Journal of Accounting & Organizational Change. (2015). date_created: 2018-11-08T13:22:19Z date_updated: 2022-01-06T07:01:54Z department: - _id: '274' language: - iso: eng publication: Journal of Accounting & Organizational Change. status: public title: 'Controllers as Business Partners in Managerial Decision-Making: Attitude, Subjective Norm, and Internal Improvements.' type: journal_article user_id: '46632' year: '2015' ... --- _id: '5452' author: - first_name: R full_name: Isidor, R last_name: Isidor - first_name: C full_name: Schwens, C last_name: Schwens - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: Isidor R, Schwens C, Kabst R. Interim Management Utilization, Firm Flexibility and its Impact on Firm Performance. International Journal of Human Resources Development and Management . 2015. apa: Isidor, R., Schwens, C., & Kabst, R. (2015). Interim Management Utilization, Firm Flexibility and its Impact on Firm Performance. International Journal of Human Resources Development and Management. . bibtex: '@article{Isidor_Schwens_Kabst_2015, title={ Interim Management Utilization, Firm Flexibility and its Impact on Firm Performance.}, journal={International Journal of Human Resources Development and Management. }, author={Isidor, R and Schwens, C and Kabst, Rüdiger}, year={2015} }' chicago: Isidor, R, C Schwens, and Rüdiger Kabst. “ Interim Management Utilization, Firm Flexibility and Its Impact on Firm Performance.” International Journal of Human Resources Development and Management. , 2015. ieee: R. Isidor, C. Schwens, and R. Kabst, “ Interim Management Utilization, Firm Flexibility and its Impact on Firm Performance.,” International Journal of Human Resources Development and Management. , 2015. mla: Isidor, R., et al. “ Interim Management Utilization, Firm Flexibility and Its Impact on Firm Performance.” International Journal of Human Resources Development and Management. , 2015. short: R. Isidor, C. Schwens, R. Kabst, International Journal of Human Resources Development and Management. (2015). date_created: 2018-11-08T13:24:56Z date_updated: 2022-01-06T07:01:54Z department: - _id: '274' language: - iso: eng publication: 'International Journal of Human Resources Development and Management. ' status: public title: ' Interim Management Utilization, Firm Flexibility and its Impact on Firm Performance.' type: journal_article user_id: '46632' year: '2015' ... --- _id: '5454' author: - first_name: M full_name: Baum, M last_name: Baum - first_name: M full_name: Schäfer, M last_name: Schäfer - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: Baum M, Schäfer M, Kabst R. Modeling the Impact of Advertisement-Image Congruity on Applicant Attraction. Human Resource Management . 2015. apa: Baum, M., Schäfer, M., & Kabst, R. (2015). Modeling the Impact of Advertisement-Image Congruity on Applicant Attraction. Human Resource Management. . bibtex: '@article{Baum_Schäfer_Kabst_2015, title={Modeling the Impact of Advertisement-Image Congruity on Applicant Attraction.}, journal={Human Resource Management. }, author={Baum, M and Schäfer, M and Kabst, Rüdiger}, year={2015} }' chicago: Baum, M, M Schäfer, and Rüdiger Kabst. “Modeling the Impact of Advertisement-Image Congruity on Applicant Attraction.” Human Resource Management. , 2015. ieee: M. Baum, M. Schäfer, and R. Kabst, “Modeling the Impact of Advertisement-Image Congruity on Applicant Attraction.,” Human Resource Management. , 2015. mla: Baum, M., et al. “Modeling the Impact of Advertisement-Image Congruity on Applicant Attraction.” Human Resource Management. , 2015. short: M. Baum, M. Schäfer, R. Kabst, Human Resource Management. (2015). date_created: 2018-11-08T13:28:18Z date_updated: 2022-01-06T07:01:55Z department: - _id: '274' language: - iso: eng publication: 'Human Resource Management. ' status: public title: Modeling the Impact of Advertisement-Image Congruity on Applicant Attraction. type: journal_article user_id: '46632' year: '2015' ... --- _id: '5455' author: - first_name: M full_name: Baum, M last_name: Baum - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Baum M, Kabst R. The effectiveness of recruitment advertisement and recruitment websites: Indirect and interactive effects on applicant attraction. Human Resource Management (HRM). 2015.' apa: 'Baum, M., & Kabst, R. (2015). The effectiveness of recruitment advertisement and recruitment websites: Indirect and interactive effects on applicant attraction. Human Resource Management (HRM).' bibtex: '@article{Baum_Kabst_2015, title={ The effectiveness of recruitment advertisement and recruitment websites: Indirect and interactive effects on applicant attraction.}, journal={Human Resource Management (HRM).}, author={Baum, M and Kabst, Rüdiger}, year={2015} }' chicago: 'Baum, M, and Rüdiger Kabst. “ The Effectiveness of Recruitment Advertisement and Recruitment Websites: Indirect and Interactive Effects on Applicant Attraction.” Human Resource Management (HRM)., 2015.' ieee: 'M. Baum and R. Kabst, “ The effectiveness of recruitment advertisement and recruitment websites: Indirect and interactive effects on applicant attraction.,” Human Resource Management (HRM)., 2015.' mla: 'Baum, M., and Rüdiger Kabst. “ The Effectiveness of Recruitment Advertisement and Recruitment Websites: Indirect and Interactive Effects on Applicant Attraction.” Human Resource Management (HRM)., 2015.' short: M. Baum, R. Kabst, Human Resource Management (HRM). (2015). date_created: 2018-11-08T13:29:52Z date_updated: 2022-01-06T07:01:55Z department: - _id: '274' language: - iso: eng publication: Human Resource Management (HRM). status: public title: ' The effectiveness of recruitment advertisement and recruitment websites: Indirect and interactive effects on applicant attraction.' type: journal_article user_id: '46632' year: '2015' ... --- _id: '5456' author: - first_name: M C full_name: Wehner, M C last_name: Wehner - first_name: A full_name: Giardini, A last_name: Giardini - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Wehner MC, Giardini A, Kabst R. Recruitment Process Outsourcing and Applicant Reactions: When Does Image Make a Difference? . Human Resource Management . 2015.' apa: 'Wehner, M. C., Giardini, A., & Kabst, R. (2015). Recruitment Process Outsourcing and Applicant Reactions: When Does Image Make a Difference? . Human Resource Management. .' bibtex: '@article{Wehner_Giardini_Kabst_2015, title={Recruitment Process Outsourcing and Applicant Reactions: When Does Image Make a Difference? }, journal={Human Resource Management. }, author={Wehner, M C and Giardini, A and Kabst, Rüdiger}, year={2015} }' chicago: 'Wehner, M C, A Giardini, and Rüdiger Kabst. “Recruitment Process Outsourcing and Applicant Reactions: When Does Image Make a Difference? .” Human Resource Management. , 2015.' ieee: 'M. C. Wehner, A. Giardini, and R. Kabst, “Recruitment Process Outsourcing and Applicant Reactions: When Does Image Make a Difference? ,” Human Resource Management. , 2015.' mla: 'Wehner, M. C., et al. “Recruitment Process Outsourcing and Applicant Reactions: When Does Image Make a Difference? .” Human Resource Management. , 2015.' short: M.C. Wehner, A. Giardini, R. Kabst, Human Resource Management. (2015). date_created: 2018-11-08T13:31:08Z date_updated: 2022-01-06T07:01:55Z department: - _id: '274' language: - iso: eng publication: 'Human Resource Management. ' status: public title: 'Recruitment Process Outsourcing and Applicant Reactions: When Does Image Make a Difference? ' type: journal_article user_id: '46632' year: '2015' ...