---
_id: '5328'
author:
- first_name: Bart
full_name: Larivière, Bart
last_name: Larivière
- first_name: David
full_name: Bowen, David
last_name: Bowen
- first_name: Tor W
full_name: Andreassen, Tor W
last_name: Andreassen
- first_name: Werner
full_name: Kunz, Werner
last_name: Kunz
- first_name: Nancy J
full_name: Sirianni, Nancy J
last_name: Sirianni
- first_name: Chris
full_name: Voss, Chris
last_name: Voss
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Arne
full_name: De Keyser, Arne
last_name: De Keyser
citation:
ama: 'Larivière B, Bowen D, Andreassen TW, et al. Service Encounter 2.0": An Investigation
Into the Roles of Technology, Employees and Customers. In: Proceedings of QUIS
2017. ; 2017.'
apa: 'Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss,
C., … De Keyser, A. (2017). Service Encounter 2.0": An Investigation Into the
Roles of Technology, Employees and Customers. In Proceedings of QUIS 2017.
Porto, Portugal.'
bibtex: '@inproceedings{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De
Keyser_2017, title={Service Encounter 2.0": An Investigation Into the Roles of
Technology, Employees and Customers.}, booktitle={Proceedings of QUIS 2017}, author={Larivière,
Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy
J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017} }'
chicago: 'Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni,
Chris Voss, Nancy Wünderlich, and Arne De Keyser. “Service Encounter 2.0": An
Investigation Into the Roles of Technology, Employees and Customers.” In Proceedings
of QUIS 2017, 2017.'
ieee: 'B. Larivière et al., “Service Encounter 2.0": An Investigation Into
the Roles of Technology, Employees and Customers.,” in Proceedings of QUIS
2017, Porto, Portugal, 2017.'
mla: 'Larivière, Bart, et al. “Service Encounter 2.0": An Investigation Into the
Roles of Technology, Employees and Customers.” Proceedings of QUIS 2017,
2017.'
short: 'B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss,
N. Wünderlich, A. De Keyser, in: Proceedings of QUIS 2017, 2017.'
conference:
location: Porto, Portugal
name: QUIS 2017
date_created: 2018-11-02T17:53:24Z
date_updated: 2022-01-06T07:01:49Z
department:
- _id: '181'
- _id: '178'
language:
- iso: eng
publication: Proceedings of QUIS 2017
publication_status: published
status: public
title: 'Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees
and Customers.'
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '5329'
author:
- first_name: Hürrem
full_name: Becker-Özcamlica, Hürrem
last_name: Becker-Özcamlica
- first_name: Isabel
full_name: Teßmer, Isabel
last_name: Teßmer
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: 'Becker-Özcamlica H, Teßmer I, Wünderlich N. Do Companies Really Have to Emphasize
the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.
In: Proceedings of the 2017 Winter Marketing Educators’ Conference. ; 2017.'
apa: Becker-Özcamlica, H., Teßmer, I., & Wünderlich, N. (2017). Do Companies
Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing
Sustainable Market Orientations. In Proceedings of the 2017 Winter Marketing
Educators’ Conference. Orlando, USA.
bibtex: '@inproceedings{Becker-Özcamlica_Teßmer_Wünderlich_2017, title={Do Companies
Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing
Sustainable Market Orientations.}, booktitle={Proceedings of the 2017 Winter Marketing
Educators’ Conference}, author={Becker-Özcamlica, Hürrem and Teßmer, Isabel and
Wünderlich, Nancy}, year={2017} }'
chicago: Becker-Özcamlica, Hürrem, Isabel Teßmer, and Nancy Wünderlich. “Do Companies
Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing
Sustainable Market Orientations.” In Proceedings of the 2017 Winter Marketing
Educators’ Conference, 2017.
ieee: H. Becker-Özcamlica, I. Teßmer, and N. Wünderlich, “Do Companies Really Have
to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable
Market Orientations.,” in Proceedings of the 2017 Winter Marketing Educators’
Conference, Orlando, USA, 2017.
mla: Becker-Özcamlica, Hürrem, et al. “Do Companies Really Have to Emphasize the
Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.”
Proceedings of the 2017 Winter Marketing Educators’ Conference, 2017.
short: 'H. Becker-Özcamlica, I. Teßmer, N. Wünderlich, in: Proceedings of the 2017
Winter Marketing Educators’ Conference, 2017.'
conference:
location: Orlando, USA
name: 2017 Winter Marketing Educators' Conference
date_created: 2018-11-02T17:58:41Z
date_updated: 2022-01-06T07:01:49Z
department:
- _id: '181'
- _id: '178'
language:
- iso: eng
publication: Proceedings of the 2017 Winter Marketing Educators' Conference
publication_status: published
status: public
title: Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the
Effect of Competing Sustainable Market Orientations.
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '5479'
author:
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Lena
full_name: Steinhoff, Lena
last_name: Steinhoff
- first_name: Carina
full_name: Witte, Carina
last_name: Witte
citation:
ama: Eggert A, Steinhoff L, Witte C. The Loyalty Effect of Gift Purchases. 2017.
apa: Eggert, A., Steinhoff, L., & Witte, C. (2017). The Loyalty Effect of Gift
Purchases.
bibtex: '@article{Eggert_Steinhoff_Witte_2017, series={2017 Winter AMA Proceedings},
title={The Loyalty Effect of Gift Purchases}, author={Eggert, Andreas and Steinhoff,
Lena and Witte, Carina}, year={2017}, collection={2017 Winter AMA Proceedings}
}'
chicago: Eggert, Andreas, Lena Steinhoff, and Carina Witte. “The Loyalty Effect
of Gift Purchases.” 2017 Winter AMA Proceedings, 2017.
ieee: A. Eggert, L. Steinhoff, and C. Witte, “The Loyalty Effect of Gift Purchases.”
2017.
mla: Eggert, Andreas, et al. The Loyalty Effect of Gift Purchases. 2017.
short: A. Eggert, L. Steinhoff, C. Witte, (2017).
date_created: 2018-11-12T10:05:58Z
date_updated: 2022-01-06T07:01:55Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
series_title: 2017 Winter AMA Proceedings
status: public
title: The Loyalty Effect of Gift Purchases
type: conference
user_id: '57352'
year: '2017'
...
---
_id: '5482'
author:
- first_name: I
full_name: Garnefeld, I
last_name: Garnefeld
- first_name: E
full_name: Boehm, E
last_name: Boehm
- first_name: L
full_name: Feider, L
last_name: Feider
citation:
ama: 'Garnefeld I, Boehm E, Feider L. Managing the Necessary Evil: Can Payment Methods
Reduce Product Returns. 2017.'
apa: 'Garnefeld, I., Boehm, E., & Feider, L. (2017). Managing the Necessary
Evil: Can Payment Methods Reduce Product Returns.'
bibtex: '@article{Garnefeld_Boehm_Feider_2017, series={2017 AMA Winter Marketing
Educators’ Conference Proceedings}, title={Managing the Necessary Evil: Can Payment
Methods Reduce Product Returns}, author={Garnefeld, I and Boehm, E and Feider,
L}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings}
}'
chicago: 'Garnefeld, I, E Boehm, and L Feider. “Managing the Necessary Evil: Can
Payment Methods Reduce Product Returns.” 2017 AMA Winter Marketing Educators’
Conference Proceedings, 2017.'
ieee: 'I. Garnefeld, E. Boehm, and L. Feider, “Managing the Necessary Evil: Can
Payment Methods Reduce Product Returns.” 2017.'
mla: 'Garnefeld, I., et al. Managing the Necessary Evil: Can Payment Methods
Reduce Product Returns. 2017.'
short: I. Garnefeld, E. Boehm, L. Feider, (2017).
date_created: 2018-11-12T10:21:49Z
date_updated: 2022-01-06T07:01:56Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
series_title: 2017 AMA Winter Marketing Educators' Conference Proceedings
status: public
title: 'Managing the Necessary Evil: Can Payment Methods Reduce Product Returns'
type: conference
user_id: '57352'
year: '2017'
...
---
_id: '5483'
author:
- first_name: C
full_name: Cramer, C
last_name: Cramer
- first_name: E
full_name: Boehm, E
last_name: Boehm
- first_name: A
full_name: Eggert, A
last_name: Eggert
citation:
ama: 'Cramer C, Boehm E, Eggert A. Service Awards: Do They Help or Harm in Case
of a Service Failure? 2017.'
apa: 'Cramer, C., Boehm, E., & Eggert, A. (2017). Service Awards: Do They Help
or Harm in Case of a Service Failure?'
bibtex: '@article{Cramer_Boehm_Eggert_2017, series={2017 AMA Winter Marketing Educators’
Conference Proceedings}, title={Service Awards: Do They Help or Harm in Case of
a Service Failure?}, author={Cramer, C and Boehm, E and Eggert, A}, year={2017},
collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }'
chicago: 'Cramer, C, E Boehm, and A Eggert. “Service Awards: Do They Help or Harm
in Case of a Service Failure?” 2017 AMA Winter Marketing Educators’ Conference
Proceedings, 2017.'
ieee: 'C. Cramer, E. Boehm, and A. Eggert, “Service Awards: Do They Help or Harm
in Case of a Service Failure?” 2017.'
mla: 'Cramer, C., et al. Service Awards: Do They Help or Harm in Case of a Service
Failure? 2017.'
short: C. Cramer, E. Boehm, A. Eggert, (2017).
date_created: 2018-11-12T10:24:01Z
date_updated: 2022-01-06T07:01:56Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
series_title: 2017 AMA Winter Marketing Educators' Conference Proceedings
status: public
title: 'Service Awards: Do They Help or Harm in Case of a Service Failure?'
type: conference
user_id: '57352'
year: '2017'
...
---
_id: '1057'
author:
- first_name: Oktay
full_name: Sürücü, Oktay
last_name: Sürücü
- first_name: Behnud
full_name: Mir Djawadi, Behnud
id: '26032'
last_name: Mir Djawadi
orcid: 0000-0002-6271-5912
- first_name: Sonja
full_name: Brangewitz, Sonja
last_name: Brangewitz
citation:
ama: Sürücü O, Mir Djawadi B, Brangewitz S. Asymmetric Dominance Effect with
Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn;
2017.
apa: Sürücü, O., Mir Djawadi, B., & Brangewitz, S. (2017). Asymmetric Dominance
Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität
Paderborn.
bibtex: '@book{Sürücü_Mir Djawadi_Brangewitz_2017, title={Asymmetric Dominance Effect
with Multiple Decoys for Low- and High-Variance Lotteries}, publisher={Universität
Paderborn}, author={Sürücü, Oktay and Mir Djawadi, Behnud and Brangewitz, Sonja},
year={2017} }'
chicago: Sürücü, Oktay, Behnud Mir Djawadi, and Sonja Brangewitz. Asymmetric
Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries.
Universität Paderborn, 2017.
ieee: O. Sürücü, B. Mir Djawadi, and S. Brangewitz, Asymmetric Dominance Effect
with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn,
2017.
mla: Sürücü, Oktay, et al. Asymmetric Dominance Effect with Multiple Decoys for
Low- and High-Variance Lotteries. Universität Paderborn, 2017.
short: O. Sürücü, B. Mir Djawadi, S. Brangewitz, Asymmetric Dominance Effect with
Multiple Decoys for Low- and High-Variance Lotteries, Universität Paderborn, 2017.
date_created: 2017-12-15T11:24:00Z
date_updated: 2022-01-06T06:50:44Z
ddc:
- '330'
department:
- _id: '205'
- _id: '179'
file:
- access_level: closed
content_type: application/pdf
creator: bhoyer
date_created: 2018-11-06T15:27:20Z
date_updated: 2018-11-06T15:27:20Z
file_id: '5386'
file_name: SSRN-id2959997.pdf
file_size: 260633
relation: main_file
success: 1
file_date_updated: 2018-11-06T15:27:20Z
has_accepted_license: '1'
language:
- iso: eng
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '7'
name: SFB 901 - Subproject A3
- _id: '8'
name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
title: Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance
Lotteries
type: report
user_id: '477'
year: '2017'
...
---
_id: '1062'
author:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
- first_name: Olivier
full_name: Gergaud, Olivier
last_name: Gergaud
- first_name: Petra
full_name: Winter, Petra
last_name: Winter
citation:
ama: 'Frick B, Gergaud O, Winter P. The revenue potential of product differentiation:
Empirical evidence fro the Croation restaurant industry. Gastronomy and Tourism.
2017;2(4):259-271(13). doi:10.3727/216929717X15046207899410'
apa: 'Frick, B., Gergaud, O., & Winter, P. (2017). The revenue potential of
product differentiation: Empirical evidence fro the Croation restaurant industry.
Gastronomy and Tourism, 2(4), 259-271(13). https://doi.org/10.3727/216929717X15046207899410'
bibtex: '@article{Frick_Gergaud_Winter_2017, title={The revenue potential of product
differentiation: Empirical evidence fro the Croation restaurant industry}, volume={2},
DOI={10.3727/216929717X15046207899410},
number={4}, journal={Gastronomy and Tourism}, publisher={Cognizant Communication
Corporation}, author={Frick, Bernd and Gergaud, Olivier and Winter, Petra}, year={2017},
pages={259-271(13)} }'
chicago: 'Frick, Bernd, Olivier Gergaud, and Petra Winter. “The Revenue Potential
of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.”
Gastronomy and Tourism 2, no. 4 (2017): 259-271(13). https://doi.org/10.3727/216929717X15046207899410.'
ieee: 'B. Frick, O. Gergaud, and P. Winter, “The revenue potential of product differentiation:
Empirical evidence fro the Croation restaurant industry,” Gastronomy and Tourism,
vol. 2, no. 4, pp. 259-271(13), 2017.'
mla: 'Frick, Bernd, et al. “The Revenue Potential of Product Differentiation: Empirical
Evidence Fro the Croation Restaurant Industry.” Gastronomy and Tourism,
vol. 2, no. 4, Cognizant Communication Corporation, 2017, pp. 259-271(13), doi:10.3727/216929717X15046207899410.'
short: B. Frick, O. Gergaud, P. Winter, Gastronomy and Tourism 2 (2017) 259-271(13).
date_created: 2017-12-18T08:17:35Z
date_updated: 2022-01-06T06:50:48Z
ddc:
- '330'
department:
- _id: '183'
doi: 10.3727/216929717X15046207899410
file:
- access_level: closed
content_type: application/pdf
creator: bhoyer
date_created: 2018-11-21T09:43:33Z
date_updated: 2018-11-21T09:43:33Z
file_id: '5771'
file_name: frick_gergaud_matic_gat_2017.pdf
file_size: 79285
relation: main_file
file_date_updated: 2018-11-21T09:43:33Z
has_accepted_license: '1'
intvolume: ' 2'
issue: '4'
language:
- iso: eng
page: 259-271(13)
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
publication: Gastronomy and Tourism
publisher: Cognizant Communication Corporation
status: public
title: 'The revenue potential of product differentiation: Empirical evidence fro the
Croation restaurant industry'
type: journal_article
user_id: '477'
volume: 2
year: '2017'
...
---
_id: '1095'
abstract:
- lang: eng
text: 'Many university students struggle with motivational problems, and gamification
has the potential to address these problems. However, using gamification currently
is rather tedious and time-consuming for instructors because current approaches
to gamification require instructors to engage in the time-consuming preparation
of course contents (e.g., for quizzes or mini-games). In reply to this issue,
we propose a “lean” approach to gamification, which relies on gamifying learning
activities rather than learning contents. The learning activities that are gamified
in the lean approach can typically be drawn from existing course syllabi (e.g.,
attend certain lectures, hand in assignments, read book chapters and articles).
Hence, compared to existing approaches, lean gamification substantially lowers
the time requirements posed on instructors for gamifying a given course. Drawing
on research on limited attention and the present bias, we provide the theoretical
foundation for the lean gamification approach. In addition, we present a mobile
application that implements lean gamification and outline a mixed-methods study
that is currently under way for evaluating whether lean gamification does indeed
have the potential to increase students’ motivation. We thereby hope to allow
more students and instructors to benefit from the advantages of gamification. '
author:
- first_name: Thomas
full_name: John, Thomas
id: '3952'
last_name: John
- first_name: Matthias
full_name: Feldotto, Matthias
id: '14052'
last_name: Feldotto
orcid: 0000-0003-1348-6516
- first_name: Paul
full_name: Hemsen, Paul
id: '22546'
last_name: Hemsen
- first_name: Katrin
full_name: Klingsieck, Katrin
last_name: Klingsieck
- first_name: Dennis
full_name: Kundisch, Dennis
id: '21117'
last_name: Kundisch
- first_name: Mike
full_name: Langendorf, Mike
last_name: Langendorf
citation:
ama: 'John T, Feldotto M, Hemsen P, Klingsieck K, Kundisch D, Langendorf M. Towards
a Lean Approach for Gamifying Education. In: Proceedings of the 25th European
Conference on Information Systems (ECIS). ; 2017:2970-2979.'
apa: John, T., Feldotto, M., Hemsen, P., Klingsieck, K., Kundisch, D., & Langendorf,
M. (2017). Towards a Lean Approach for Gamifying Education. In Proceedings
of the 25th European Conference on Information Systems (ECIS) (pp. 2970–2979).
bibtex: '@inproceedings{John_Feldotto_Hemsen_Klingsieck_Kundisch_Langendorf_2017,
title={Towards a Lean Approach for Gamifying Education}, booktitle={Proceedings
of the 25th European Conference on Information Systems (ECIS)}, author={John,
Thomas and Feldotto, Matthias and Hemsen, Paul and Klingsieck, Katrin and Kundisch,
Dennis and Langendorf, Mike}, year={2017}, pages={2970–2979} }'
chicago: John, Thomas, Matthias Feldotto, Paul Hemsen, Katrin Klingsieck, Dennis
Kundisch, and Mike Langendorf. “Towards a Lean Approach for Gamifying Education.”
In Proceedings of the 25th European Conference on Information Systems (ECIS),
2970–79, 2017.
ieee: T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, and M. Langendorf,
“Towards a Lean Approach for Gamifying Education,” in Proceedings of the 25th
European Conference on Information Systems (ECIS), 2017, pp. 2970–2979.
mla: John, Thomas, et al. “Towards a Lean Approach for Gamifying Education.” Proceedings
of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–79.
short: 'T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, M. Langendorf,
in: Proceedings of the 25th European Conference on Information Systems (ECIS),
2017, pp. 2970–2979.'
date_created: 2018-01-05T08:39:41Z
date_updated: 2022-01-06T06:50:53Z
ddc:
- '000'
department:
- _id: '63'
- _id: '541'
- _id: '178'
- _id: '185'
file:
- access_level: closed
content_type: application/pdf
creator: feldi
date_created: 2018-10-31T17:02:07Z
date_updated: 2018-10-31T17:02:07Z
file_id: '5232'
file_name: TOWARDS A LEAN APPROACH TO GAMIFYING EDUCATION.pdf
file_size: 485333
relation: main_file
success: 1
file_date_updated: 2018-10-31T17:02:07Z
has_accepted_license: '1'
language:
- iso: eng
main_file_link:
- open_access: '1'
url: https://aisel.aisnet.org/ecis2017_rip/46
oa: '1'
page: 2970-2979
publication: Proceedings of the 25th European Conference on Information Systems (ECIS)
status: public
title: Towards a Lean Approach for Gamifying Education
type: conference
user_id: '14052'
year: '2017'
...
---
_id: '46679'
author:
- first_name: I.
full_name: Garnefeld, I.
last_name: Garnefeld
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: L.
full_name: Feider, L.
last_name: Feider
citation:
ama: 'Garnefeld I, Böhm E, Feider L. Managing the necessary evil: Can payment methods
reduce product returns (ausgezeichnet mit Best Paper Award). In: 2017 AMA Winter
Academic Conference, Orlando, FL. ; 2017.'
apa: 'Garnefeld, I., Böhm, E., & Feider, L. (2017). Managing the necessary evil:
Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award).
2017 AMA Winter Academic Conference, Orlando, FL. 2017 AMA Winter Academic
Conference, Orlando, FL.'
bibtex: '@inproceedings{Garnefeld_Böhm_Feider_2017, title={Managing the necessary
evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper
Award)}, booktitle={2017 AMA Winter Academic Conference, Orlando, FL}, author={Garnefeld,
I. and Böhm, Eva and Feider, L.}, year={2017} }'
chicago: 'Garnefeld, I., Eva Böhm, and L. Feider. “Managing the Necessary Evil:
Can Payment Methods Reduce Product Returns (Ausgezeichnet Mit Best Paper Award).”
In 2017 AMA Winter Academic Conference, Orlando, FL, 2017.'
ieee: 'I. Garnefeld, E. Böhm, and L. Feider, “Managing the necessary evil: Can payment
methods reduce product returns (ausgezeichnet mit Best Paper Award),” presented
at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017.'
mla: 'Garnefeld, I., et al. “Managing the Necessary Evil: Can Payment Methods Reduce
Product Returns (Ausgezeichnet Mit Best Paper Award).” 2017 AMA Winter Academic
Conference, Orlando, FL, 2017.'
short: 'I. Garnefeld, E. Böhm, L. Feider, in: 2017 AMA Winter Academic Conference,
Orlando, FL, 2017.'
conference:
location: Orlando, FL
name: 2017 AMA Winter Academic Conference
date_created: 2023-08-25T08:53:58Z
date_updated: 2023-08-25T10:06:35Z
department:
- _id: '785'
language:
- iso: eng
publication: 2017 AMA Winter Academic Conference, Orlando, FL
publication_status: published
status: public
title: 'Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet
mit Best Paper Award)'
type: conference
user_id: '49063'
year: '2017'
...
---
_id: '46680'
author:
- first_name: C.
full_name: Cramer, C.
last_name: Cramer
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
citation:
ama: 'Cramer C, Böhm E, Eggert A. Service Awards: Do They Help or Harm in Case of
a Service Failure? In: 2017 AMA Winter Academic Conference, Orlando, FL.
; 2017.'
apa: 'Cramer, C., Böhm, E., & Eggert, A. (2017). Service Awards: Do They Help
or Harm in Case of a Service Failure? 2017 AMA Winter Academic Conference,
Orlando, FL. 2017 AMA Winter Academic Conference, Orlando, FL.'
bibtex: '@inproceedings{Cramer_Böhm_Eggert_2017, title={Service Awards: Do They
Help or Harm in Case of a Service Failure?}, booktitle={2017 AMA Winter Academic
Conference, Orlando, FL}, author={Cramer, C. and Böhm, Eva and Eggert, A.}, year={2017}
}'
chicago: 'Cramer, C., Eva Böhm, and A. Eggert. “Service Awards: Do They Help or
Harm in Case of a Service Failure?” In 2017 AMA Winter Academic Conference,
Orlando, FL, 2017.'
ieee: 'C. Cramer, E. Böhm, and A. Eggert, “Service Awards: Do They Help or Harm
in Case of a Service Failure?,” presented at the 2017 AMA Winter Academic Conference,
Orlando, FL, 2017.'
mla: 'Cramer, C., et al. “Service Awards: Do They Help or Harm in Case of a Service
Failure?” 2017 AMA Winter Academic Conference, Orlando, FL, 2017.'
short: 'C. Cramer, E. Böhm, A. Eggert, in: 2017 AMA Winter Academic Conference,
Orlando, FL, 2017.'
conference:
location: Orlando, FL
name: 2017 AMA Winter Academic Conference
date_created: 2023-08-25T08:55:01Z
date_updated: 2023-08-25T10:06:14Z
department:
- _id: '785'
language:
- iso: eng
publication: 2017 AMA Winter Academic Conference, Orlando, FL
publication_status: published
status: public
title: 'Service Awards: Do They Help or Harm in Case of a Service Failure?'
type: conference
user_id: '49063'
year: '2017'
...
---
_id: '46638'
author:
- first_name: Harri
full_name: Terho, Harri
last_name: Terho
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Wolfgang
full_name: Ulaga, Wolfgang
last_name: Ulaga
- first_name: Alexander
full_name: Haas, Alexander
last_name: Haas
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
citation:
ama: 'Terho H, Eggert A, Ulaga W, Haas A, Böhm E. Selling Value in Business Markets:
Individual and Organizational Factors for Turning the Idea into Action. Industrial
Marketing Management. 2017;66:42-55. doi:10.1016/j.indmarman.2017.06.015'
apa: 'Terho, H., Eggert, A., Ulaga, W., Haas, A., & Böhm, E. (2017). Selling
Value in Business Markets: Individual and Organizational Factors for Turning the
Idea into Action. Industrial Marketing Management, 66, 42–55. https://doi.org/10.1016/j.indmarman.2017.06.015'
bibtex: '@article{Terho_Eggert_Ulaga_Haas_Böhm_2017, title={Selling Value in Business
Markets: Individual and Organizational Factors for Turning the Idea into Action},
volume={66}, DOI={10.1016/j.indmarman.2017.06.015},
journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Terho,
Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Böhm, Eva},
year={2017}, pages={42–55} }'
chicago: 'Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva
Böhm. “Selling Value in Business Markets: Individual and Organizational Factors
for Turning the Idea into Action.” Industrial Marketing Management 66 (2017):
42–55. https://doi.org/10.1016/j.indmarman.2017.06.015.'
ieee: 'H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Böhm, “Selling Value in Business
Markets: Individual and Organizational Factors for Turning the Idea into Action,”
Industrial Marketing Management, vol. 66, pp. 42–55, 2017, doi: 10.1016/j.indmarman.2017.06.015.'
mla: 'Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational
Factors for Turning the Idea into Action.” Industrial Marketing Management,
vol. 66, Elsevier BV, 2017, pp. 42–55, doi:10.1016/j.indmarman.2017.06.015.'
short: H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Böhm, Industrial Marketing Management
66 (2017) 42–55.
date_created: 2023-08-22T13:27:16Z
date_updated: 2023-09-01T10:17:45Z
department:
- _id: '785'
doi: 10.1016/j.indmarman.2017.06.015
intvolume: ' 66'
keyword:
- Marketing
language:
- iso: eng
page: 42-55
publication: Industrial Marketing Management
publication_identifier:
issn:
- 0019-8501
publication_status: published
publisher: Elsevier BV
status: public
title: 'Selling Value in Business Markets: Individual and Organizational Factors for
Turning the Idea into Action'
type: journal_article
user_id: '49063'
volume: 66
year: '2017'
...
---
_id: '46639'
abstract:
- lang: eng
text: "\r\nPurpose\r\nMany
manufacturing firms entrust partners to provide services on their behalf. However,
it is not clear whether and when firms can capture the potential value advantages
of outsourcing business services. The purpose of this paper is to investigate
the effects of different types of business service outsourcing on firm value.\r\n\r\n\r\nDesign/methodology/approach\r\nThe
paper uses event study methodology to estimate the impact of business service
outsourcing announcements on abnormal returns of publicly traded manufacturing
companies in Europe.\r\n\r\n\r\nFindings\r\nExternal
service outsourcing that directly affects the company’s customers leads to more
favorable outcomes than internal service outsourcing. This effect is contingent
on the strategic outsourcing intention, the service’s reliance on technology,
and the choice of the outsourcing partner.\r\n\r\n\r\nResearch limitations/implications\r\nFindings
show that firm value depends critically on the service value it delivers to customers.
Future research could explore further contingency variables, and investigate the
role of service outsourcing networks and relationships.\r\n\r\n\r\nPractical implications\r\nThe
insights of this study help managers to decide why, how, and to whom they should
outsource their business services, as well as how to justify their outsourcing
decisions, and how to communicate them toward the financial markets.\r\n\r\n\r\nOriginality/value\r\nThis
research sheds light on the value implications of outsourcing decisions. Two types
of business service outsourcing are distinguished, namely, internal and external.
Furthermore, the study enhances our understanding of a contingency perspective
on service outsourcing decisions.\r\n"
author:
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: Christina
full_name: Cramer, Christina
last_name: Cramer
citation:
ama: 'Eggert A, Böhm E, Cramer C. Business service outsourcing in manufacturing
firms: an event study. Journal of Service Management. 2017;28(3):476-498.
doi:10.1108/josm-11-2016-0306'
apa: 'Eggert, A., Böhm, E., & Cramer, C. (2017). Business service outsourcing
in manufacturing firms: an event study. Journal of Service Management,
28(3), 476–498. https://doi.org/10.1108/josm-11-2016-0306'
bibtex: '@article{Eggert_Böhm_Cramer_2017, title={Business service outsourcing in
manufacturing firms: an event study}, volume={28}, DOI={10.1108/josm-11-2016-0306},
number={3}, journal={Journal of Service Management}, publisher={Emerald}, author={Eggert,
Andreas and Böhm, Eva and Cramer, Christina}, year={2017}, pages={476–498} }'
chicago: 'Eggert, Andreas, Eva Böhm, and Christina Cramer. “Business Service Outsourcing
in Manufacturing Firms: An Event Study.” Journal of Service Management
28, no. 3 (2017): 476–98. https://doi.org/10.1108/josm-11-2016-0306.'
ieee: 'A. Eggert, E. Böhm, and C. Cramer, “Business service outsourcing in manufacturing
firms: an event study,” Journal of Service Management, vol. 28, no. 3,
pp. 476–498, 2017, doi: 10.1108/josm-11-2016-0306.'
mla: 'Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms:
An Event Study.” Journal of Service Management, vol. 28, no. 3, Emerald,
2017, pp. 476–98, doi:10.1108/josm-11-2016-0306.'
short: A. Eggert, E. Böhm, C. Cramer, Journal of Service Management 28 (2017) 476–498.
date_created: 2023-08-22T13:29:54Z
date_updated: 2023-09-01T10:18:20Z
department:
- _id: '785'
doi: 10.1108/josm-11-2016-0306
intvolume: ' 28'
issue: '3'
keyword:
- Strategy and Management
- Tourism
- Leisure and Hospitality Management
- Business
- Management and Accounting (miscellaneous)
language:
- iso: eng
page: 476-498
publication: Journal of Service Management
publication_identifier:
issn:
- 1757-5818
publication_status: published
publisher: Emerald
status: public
title: 'Business service outsourcing in manufacturing firms: an event study'
type: journal_article
user_id: '49063'
volume: 28
year: '2017'
...
---
_id: '4954'
citation:
ama: Riach J, Morbitzer A, Koeberer M, eds. Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch
(3rd Edition). Klett Verlag; 2017.
apa: Riach, J., Morbitzer, A., & Koeberer, M. (Eds.). (2017). Pick and Place.
Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition). Klett Verlag.
bibtex: '@book{Riach_Morbitzer_Koeberer_2017, title={Pick and Place. Englisch für
Mechatronik/Lehr-/Arbeitsbuch (3rd edition)}, publisher={Klett Verlag}, year={2017}
}'
chicago: Riach, John, Andreas Morbitzer, and Markus Koeberer, eds. Pick and Place.
Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition). Klett Verlag, 2017.
ieee: J. Riach, A. Morbitzer, and M. Koeberer, Eds., Pick and Place. Englisch
für Mechatronik/Lehr-/Arbeitsbuch (3rd edition). Klett Verlag, 2017.
mla: Riach, John, et al., editors. Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch
(3rd Edition). Klett Verlag, 2017.
short: J. Riach, A. Morbitzer, M. Koeberer, eds., Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch
(3rd Edition), Klett Verlag, 2017.
date_created: 2018-10-26T10:33:54Z
date_updated: 2023-11-22T20:18:39Z
department:
- _id: '178'
- _id: '185'
editor:
- first_name: John
full_name: Riach, John
last_name: Riach
- first_name: Andreas
full_name: Morbitzer, Andreas
last_name: Morbitzer
- first_name: Markus
full_name: Koeberer, Markus
last_name: Koeberer
language:
- iso: eng
publication_status: published
publisher: Klett Verlag
status: public
title: Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)
type: book_editor
user_id: '54657'
year: '2017'
...
---
_id: '4932'
author:
- first_name: Martin
full_name: Schneider, Martin
id: '471'
last_name: Schneider
orcid: https://orcid.org/0000-0002-6961-3716
- first_name: Johanna
full_name: Flore, Johanna
last_name: Flore
citation:
ama: 'Schneider M, Flore J. Training and commitment in a German manufacturing company
during the post-2008 crisis: a case of internal flexicurity. The International
Journal of Human Resource Management. Published online 2017:1-17. doi:10.1080/09585192.2017.1308413'
apa: 'Schneider, M., & Flore, J. (2017). Training and commitment in a German
manufacturing company during the post-2008 crisis: a case of internal flexicurity.
The International Journal of Human Resource Management, 1–17. https://doi.org/10.1080/09585192.2017.1308413'
bibtex: '@article{Schneider_Flore_2017, title={Training and commitment in a German
manufacturing company during the post-2008 crisis: a case of internal flexicurity},
DOI={10.1080/09585192.2017.1308413},
journal={The International Journal of Human Resource Management}, publisher={Informa
UK Limited}, author={Schneider, Martin and Flore, Johanna}, year={2017}, pages={1–17}
}'
chicago: 'Schneider, Martin, and Johanna Flore. “Training and Commitment in a German
Manufacturing Company during the Post-2008 Crisis: A Case of Internal Flexicurity.”
The International Journal of Human Resource Management, 2017, 1–17. https://doi.org/10.1080/09585192.2017.1308413.'
ieee: 'M. Schneider and J. Flore, “Training and commitment in a German manufacturing
company during the post-2008 crisis: a case of internal flexicurity,” The International
Journal of Human Resource Management, pp. 1–17, 2017, doi: 10.1080/09585192.2017.1308413.'
mla: 'Schneider, Martin, and Johanna Flore. “Training and Commitment in a German
Manufacturing Company during the Post-2008 Crisis: A Case of Internal Flexicurity.”
The International Journal of Human Resource Management, Informa UK Limited,
2017, pp. 1–17, doi:10.1080/09585192.2017.1308413.'
short: M. Schneider, J. Flore, The International Journal of Human Resource Management
(2017) 1–17.
date_created: 2018-10-26T09:41:07Z
date_updated: 2023-11-22T20:13:03Z
department:
- _id: '178'
- _id: '185'
doi: 10.1080/09585192.2017.1308413
language:
- iso: eng
page: 1-17
publication: The International Journal of Human Resource Management
publication_identifier:
issn:
- 0958-5192
- 1466-4399
publication_status: published
publisher: Informa UK Limited
status: public
title: 'Training and commitment in a German manufacturing company during the post-2008
crisis: a case of internal flexicurity'
type: journal_article
user_id: '54657'
year: '2017'
...
---
_id: '4930'
author:
- first_name: Katharina
full_name: Radermacher, Katharina
id: '47691'
last_name: Radermacher
- first_name: Martin
full_name: Schneider, Martin
id: '471'
last_name: Schneider
orcid: https://orcid.org/0000-0002-6961-3716
- first_name: Anja
full_name: Iseke, Anja
last_name: Iseke
- first_name: Tobias
full_name: Tebbe, Tobias
last_name: Tebbe
citation:
ama: Radermacher K, Schneider M, Iseke A, Tebbe T. Signalling to young knowledge
workers through architecture? A conjoint analysis. German Journal of Human
Resource Management. 2017;(1):71--93.
apa: Radermacher, K., Schneider, M., Iseke, A., & Tebbe, T. (2017). Signalling
to young knowledge workers through architecture? A conjoint analysis. German
Journal of Human Resource Management, 1, 71--93.
bibtex: '@article{Radermacher_Schneider_Iseke_Tebbe_2017, title={Signalling to young
knowledge workers through architecture? A conjoint analysis}, number={1}, journal={German
Journal of Human Resource Management}, author={Radermacher, Katharina and Schneider,
Martin and Iseke, Anja and Tebbe, Tobias}, year={2017}, pages={71--93} }'
chicago: 'Radermacher, Katharina, Martin Schneider, Anja Iseke, and Tobias Tebbe.
“Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.”
German Journal of Human Resource Management, no. 1 (2017): 71--93.'
ieee: K. Radermacher, M. Schneider, A. Iseke, and T. Tebbe, “Signalling to young
knowledge workers through architecture? A conjoint analysis,” German Journal
of Human Resource Management, no. 1, pp. 71--93, 2017.
mla: Radermacher, Katharina, et al. “Signalling to Young Knowledge Workers through
Architecture? A Conjoint Analysis.” German Journal of Human Resource Management,
no. 1, 2017, pp. 71--93.
short: K. Radermacher, M. Schneider, A. Iseke, T. Tebbe, German Journal of Human
Resource Management (2017) 71--93.
date_created: 2018-10-26T09:39:38Z
date_updated: 2023-11-22T20:12:46Z
department:
- _id: '178'
- _id: '185'
issue: '1'
language:
- iso: eng
page: 71--93
publication: German Journal of Human Resource Management
publication_status: published
status: public
title: Signalling to young knowledge workers through architecture? A conjoint analysis
type: journal_article
user_id: '54657'
year: '2017'
...
---
_id: '4926'
author:
- first_name: Katharina
full_name: Radermacher, Katharina
id: '47691'
last_name: Radermacher
- first_name: Martin
full_name: Schneider, Martin
id: '471'
last_name: Schneider
orcid: https://orcid.org/0000-0002-6961-3716
citation:
ama: Radermacher K, Schneider M. Potenzial der Unternehmensarchitektur im Rahmen
des Employer Branding. . PERSONALquaterly. Published online 2017:10-16.
apa: Radermacher, K., & Schneider, M. (2017). Potenzial der Unternehmensarchitektur
im Rahmen des Employer Branding. . PERSONALquaterly, 10–16.
bibtex: '@article{Radermacher_Schneider_2017, title={Potenzial der Unternehmensarchitektur
im Rahmen des Employer Branding. }, journal={PERSONALquaterly}, author={Radermacher,
Katharina and Schneider, Martin}, year={2017}, pages={10–16} }'
chicago: Radermacher, Katharina, and Martin Schneider. “Potenzial der Unternehmensarchitektur
im Rahmen des Employer Branding. .” PERSONALquaterly, 2017, 10–16.
ieee: K. Radermacher and M. Schneider, “Potenzial der Unternehmensarchitektur im
Rahmen des Employer Branding. ,” PERSONALquaterly, pp. 10–16, 2017.
mla: Radermacher, Katharina, and Martin Schneider. “Potenzial der Unternehmensarchitektur
im Rahmen des Employer Branding. .” PERSONALquaterly, 2017, pp. 10–16.
short: K. Radermacher, M. Schneider, PERSONALquaterly (2017) 10–16.
date_created: 2018-10-26T09:32:29Z
date_updated: 2023-11-22T20:12:18Z
department:
- _id: '178'
- _id: '185'
language:
- iso: ger
page: 10-16
publication: PERSONALquaterly
publication_status: published
related_material:
link:
- relation: confirmation
url: https://zeitschriften.haufe.de/ePaper/personal-quarterly/2017/23A562F0/files/assets/basic-html/index.html#1
status: public
title: 'Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. '
type: journal_article
user_id: '54657'
year: '2017'
...
---
_id: '4934'
author:
- first_name: Martin
full_name: Schneider, Martin
id: '471'
last_name: Schneider
orcid: https://orcid.org/0000-0002-6961-3716
- first_name: Johanna
full_name: Flore, Johanna
last_name: Flore
citation:
ama: 'Schneider M, Flore J. Qualifizieren und binden: Betriebliche Weiterbildung
während Kurzarbeit. . PERSONALquaterly. Published online 2017:45-53.'
apa: 'Schneider, M., & Flore, J. (2017). Qualifizieren und binden: Betriebliche
Weiterbildung während Kurzarbeit. . PERSONALquaterly, 45–53.'
bibtex: '@article{Schneider_Flore_2017, title={Qualifizieren und binden: Betriebliche
Weiterbildung während Kurzarbeit. }, journal={PERSONALquaterly}, author={Schneider,
Martin and Flore, Johanna}, year={2017}, pages={45–53} }'
chicago: 'Schneider, Martin, and Johanna Flore. “Qualifizieren und binden: Betriebliche
Weiterbildung während Kurzarbeit. .” PERSONALquaterly, 2017, 45–53.'
ieee: 'M. Schneider and J. Flore, “Qualifizieren und binden: Betriebliche Weiterbildung
während Kurzarbeit. ,” PERSONALquaterly, pp. 45–53, 2017.'
mla: 'Schneider, Martin, and Johanna Flore. “Qualifizieren und binden: Betriebliche
Weiterbildung während Kurzarbeit. .” PERSONALquaterly, 2017, pp. 45–53.'
short: M. Schneider, J. Flore, PERSONALquaterly (2017) 45–53.
date_created: 2018-10-26T09:48:22Z
date_updated: 2023-11-22T20:14:48Z
department:
- _id: '178'
- _id: '185'
language:
- iso: ger
page: 45-53
publication: PERSONALquaterly
publication_status: published
related_material:
link:
- relation: confirmation
url: https://zeitschriften.haufe.de/ePaper/personal-quarterly/2017/987D26D3/files/assets/common/downloads/publication.pdf
status: public
title: 'Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. '
type: journal_article
user_id: '54657'
year: '2017'
...
---
_id: '4953'
author:
- first_name: Katharina
full_name: Radermacher, Katharina
id: '47691'
last_name: Radermacher
- first_name: Martin
full_name: Schneider, Martin
id: '471'
last_name: Schneider
orcid: https://orcid.org/0000-0002-6961-3716
- first_name: Anja
full_name: Iseke, Anja
last_name: Iseke
- first_name: Tobias
full_name: Tebbe, Tobias
last_name: Tebbe
citation:
ama: Radermacher K, Schneider M, Iseke A, Tebbe T. Signalling to young knowledge
workers through architecture? A conjoint analysis. German Journal of Human
Resource Management. 2017;(1):71--93.
apa: Radermacher, K., Schneider, M., Iseke, A., & Tebbe, T. (2017). Signalling
to young knowledge workers through architecture? A conjoint analysis. German
Journal of Human Resource Management, 1, 71--93.
bibtex: '@article{Radermacher_Schneider_Iseke_Tebbe_2017, title={Signalling to young
knowledge workers through architecture? A conjoint analysis}, number={1}, journal={German
Journal of Human Resource Management}, author={Radermacher, Katharina and Schneider,
Martin and Iseke, Anja and Tebbe, Tobias}, year={2017}, pages={71--93} }'
chicago: 'Radermacher, Katharina, Martin Schneider, Anja Iseke, and Tobias Tebbe.
“Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.”
German Journal of Human Resource Management, no. 1 (2017): 71--93.'
ieee: K. Radermacher, M. Schneider, A. Iseke, and T. Tebbe, “Signalling to young
knowledge workers through architecture? A conjoint analysis,” German Journal
of Human Resource Management, no. 1, pp. 71--93, 2017.
mla: Radermacher, Katharina, et al. “Signalling to Young Knowledge Workers through
Architecture? A Conjoint Analysis.” German Journal of Human Resource Management,
no. 1, 2017, pp. 71--93.
short: K. Radermacher, M. Schneider, A. Iseke, T. Tebbe, German Journal of Human
Resource Management (2017) 71--93.
date_created: 2018-10-26T10:26:28Z
date_updated: 2023-11-22T20:23:50Z
department:
- _id: '178'
- _id: '185'
issue: '1'
language:
- iso: eng
page: 71--93
publication: German Journal of Human Resource Management
publication_status: published
status: public
title: Signalling to young knowledge workers through architecture? A conjoint analysis
type: journal_article
user_id: '54657'
year: '2017'
...
---
_id: '45746'
author:
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: C.
full_name: Witte, C.
last_name: Witte
citation:
ama: 'Eggert A, Steinhoff L, Witte C. The Loyalty Effect of Gift Purchases. In:
2017 Winter AMA Conference Proceedings, Orlando. ; 2017.'
apa: Eggert, A., Steinhoff, L., & Witte, C. (2017). The Loyalty Effect of Gift
Purchases. 2017 Winter AMA Conference Proceedings, Orlando. 2017 Winter
AMA Conference Proceedings, Orlando.
bibtex: '@inproceedings{Eggert_Steinhoff_Witte_2017, title={The Loyalty Effect of
Gift Purchases}, booktitle={2017 Winter AMA Conference Proceedings, Orlando},
author={Eggert, A. and Steinhoff, Lena and Witte, C.}, year={2017} }'
chicago: Eggert, A., Lena Steinhoff, and C. Witte. “The Loyalty Effect of Gift Purchases.”
In 2017 Winter AMA Conference Proceedings, Orlando, 2017.
ieee: A. Eggert, L. Steinhoff, and C. Witte, “The Loyalty Effect of Gift Purchases,”
presented at the 2017 Winter AMA Conference Proceedings, Orlando, 2017.
mla: Eggert, A., et al. “The Loyalty Effect of Gift Purchases.” 2017 Winter AMA
Conference Proceedings, Orlando, 2017.
short: 'A. Eggert, L. Steinhoff, C. Witte, in: 2017 Winter AMA Conference Proceedings,
Orlando, 2017.'
conference:
location: Orlando
name: 2017 Winter AMA Conference Proceedings
date_created: 2023-06-22T17:01:57Z
date_updated: 2024-01-15T16:34:20Z
department:
- _id: '733'
language:
- iso: eng
publication: 2017 Winter AMA Conference Proceedings, Orlando
publication_status: published
status: public
title: The Loyalty Effect of Gift Purchases
type: conference
user_id: '68445'
year: '2017'
...
---
_id: '3308'
author:
- first_name: 'Robin '
full_name: 'Breuer, Robin '
last_name: Breuer
citation:
ama: 'Breuer R. Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse.
Universität Paderborn; 2016.'
apa: 'Breuer, R. (2016). Monitoring in Franchise-Netzwerken: Eine ökonomische
Analyse. Universität Paderborn.'
bibtex: '@book{Breuer_2016, title={Monitoring in Franchise-Netzwerken: Eine ökonomische
Analyse}, publisher={Universität Paderborn}, author={Breuer, Robin }, year={2016}
}'
chicago: 'Breuer, Robin . Monitoring in Franchise-Netzwerken: Eine ökonomische
Analyse. Universität Paderborn, 2016.'
ieee: 'R. Breuer, Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse.
Universität Paderborn, 2016.'
mla: 'Breuer, Robin. Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse.
Universität Paderborn, 2016.'
short: 'R. Breuer, Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse,
Universität Paderborn, 2016.'
date_created: 2018-06-22T11:46:37Z
date_updated: 2022-01-06T06:59:10Z
department:
- _id: '183'
language:
- iso: ger
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
title: 'Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse'
type: bachelorsthesis
user_id: '477'
year: '2016'
...
---
_id: '3311'
author:
- first_name: Michaela
full_name: Amedick, Michaela
last_name: Amedick
citation:
ama: 'Amedick M. Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten
ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität
Paderborn; 2016.'
apa: 'Amedick, M. (2016). Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten
ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität
Paderborn.'
bibtex: '@book{Amedick_2016, title={Informationsasymmetrien auf dem Spendenmarkt
und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online
Spenden}, publisher={Universität Paderborn}, author={Amedick, Michaela}, year={2016}
}'
chicago: 'Amedick, Michaela. Informationsasymmetrien auf dem Spendenmarkt und
Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden.
Universität Paderborn, 2016.'
ieee: 'M. Amedick, Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten
ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität
Paderborn, 2016.'
mla: 'Amedick, Michaela. Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten
ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität
Paderborn, 2016.'
short: 'M. Amedick, Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten
ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden, Universität
Paderborn, 2016.'
date_created: 2018-06-22T12:01:15Z
date_updated: 2022-01-06T06:59:10Z
department:
- _id: '183'
language:
- iso: ger
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
title: 'Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion:
Eine Prinzipal-Agenten-Perspektive von Online Spenden'
type: mastersthesis
user_id: '477'
year: '2016'
...
---
_id: '3318'
author:
- first_name: Vitalik
full_name: Melnikov, Vitalik
last_name: Melnikov
- first_name: Eyke
full_name: Hüllermeier, Eyke
id: '48129'
last_name: Hüllermeier
- first_name: Daniel
full_name: Kaimann, Daniel
id: '18949'
last_name: Kaimann
- first_name: 'Bernd '
full_name: 'Frick, Bernd '
last_name: Frick
- first_name: ' Pritha '
full_name: 'Gupta, Pritha '
last_name: Gupta
citation:
ama: 'Melnikov V, Hüllermeier E, Kaimann D, Frick B, Gupta Pritha . Pairwise versus
Pointwise Ranking: A Case Study. Schedae Informaticae. 2016;25. doi:10.4467/20838476si.16.006.6187'
apa: 'Melnikov, V., Hüllermeier, E., Kaimann, D., Frick, B., & Gupta, Pritha
. (2016). Pairwise versus Pointwise Ranking: A Case Study. Schedae Informaticae,
25. https://doi.org/10.4467/20838476si.16.006.6187'
bibtex: '@article{Melnikov_Hüllermeier_Kaimann_Frick_Gupta_2016, title={Pairwise
versus Pointwise Ranking: A Case Study}, volume={25}, DOI={10.4467/20838476si.16.006.6187},
journal={Schedae Informaticae}, publisher={Uniwersytet Jagiellonski - Wydawnictwo
Uniwersytetu Jagiellonskiego}, author={Melnikov, Vitalik and Hüllermeier, Eyke
and Kaimann, Daniel and Frick, Bernd and Gupta, Pritha }, year={2016} }'
chicago: 'Melnikov, Vitalik, Eyke Hüllermeier, Daniel Kaimann, Bernd Frick, and Pritha Gupta.
“Pairwise versus Pointwise Ranking: A Case Study.” Schedae Informaticae
25 (2016). https://doi.org/10.4467/20838476si.16.006.6187.'
ieee: 'V. Melnikov, E. Hüllermeier, D. Kaimann, B. Frick, and Pritha Gupta, “Pairwise
versus Pointwise Ranking: A Case Study,” Schedae Informaticae, vol. 25,
2016.'
mla: 'Melnikov, Vitalik, et al. “Pairwise versus Pointwise Ranking: A Case Study.”
Schedae Informaticae, vol. 25, Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu
Jagiellonskiego, 2016, doi:10.4467/20838476si.16.006.6187.'
short: V. Melnikov, E. Hüllermeier, D. Kaimann, B. Frick, Pritha Gupta, Schedae
Informaticae 25 (2016).
date_created: 2018-06-22T14:49:40Z
date_updated: 2022-01-06T06:59:10Z
ddc:
- '000'
department:
- _id: '355'
- _id: '183'
doi: 10.4467/20838476si.16.006.6187
file:
- access_level: closed
content_type: application/pdf
creator: ups
date_created: 2018-11-02T15:54:38Z
date_updated: 2018-11-02T15:54:38Z
file_id: '5317'
file_name: roz-6-Melnikov.pdf
file_size: 1002478
relation: main_file
success: 1
file_date_updated: 2018-11-02T15:54:38Z
has_accepted_license: '1'
intvolume: ' 25'
language:
- iso: eng
project:
- _id: '3'
name: SFB 901 - Project Area B
- _id: '11'
name: SFB 901 - Subproject B3
- _id: '8'
name: SFB 901 - Subproject A4
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
publication: Schedae Informaticae
publication_identifier:
issn:
- 2083-8476
publication_status: published
publisher: Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego
status: public
title: 'Pairwise versus Pointwise Ranking: A Case Study'
type: journal_article
user_id: '15504'
volume: 25
year: '2016'
...
---
_id: '5700'
abstract:
- lang: eng
text: "Purpose\r\n– The purpose of this paper is to examine the nature of context
and its implications for theory and research in service. \r\n\r\nDesign/methodology/approach\r\n–
This is a conceptual paper based on exploring existing research and theory related
to context in service research. \r\n\r\nFindings\r\n– The characteristics of service
make context both important and challenging, there is great contextual diversity
in service research as reflected, for example in ecosystems made up of multiple
contextual variables. There is a need to identify the context-specific nature
of middle range theory and the contextual logic of general theory. The authors
explore the challenges of context for service theory and how we might learn from
theory in a particular context and test or adapt it in other contexts. \r\n\r\nOriginality/value\r\n–
The findings of this paper are of value to researchers seeking to develop and
justify theory in service research (general, middle range or theory in use)."
article_type: original
author:
- first_name: Chris
full_name: Voss, Chris
last_name: Voss
- first_name: Helen
full_name: Perks, Helen
last_name: Perks
- first_name: Rui
full_name: Sousa, Rui
last_name: Sousa
- first_name: Lars
full_name: Witell, Lars
last_name: Witell
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: Voss C, Perks H, Sousa R, Witell L, Wünderlich N. Reflections on Context in
Service Research. Journal of Service Management. 2016;27(1):30-36.
apa: Voss, C., Perks, H., Sousa, R., Witell, L., & Wünderlich, N. (2016). Reflections
on Context in Service Research. Journal of Service Management, 27(1),
30–36.
bibtex: '@article{Voss_Perks_Sousa_Witell_Wünderlich_2016, title={Reflections on
Context in Service Research.}, volume={27}, number={1}, journal={Journal of Service
Management}, publisher={Emerald Group Publishing Limited}, author={Voss, Chris
and Perks, Helen and Sousa, Rui and Witell, Lars and Wünderlich, Nancy}, year={2016},
pages={30–36} }'
chicago: 'Voss, Chris, Helen Perks, Rui Sousa, Lars Witell, and Nancy Wünderlich.
“Reflections on Context in Service Research.” Journal of Service Management
27, no. 1 (2016): 30–36.'
ieee: C. Voss, H. Perks, R. Sousa, L. Witell, and N. Wünderlich, “Reflections on
Context in Service Research.,” Journal of Service Management, vol. 27,
no. 1, pp. 30–36, 2016.
mla: Voss, Chris, et al. “Reflections on Context in Service Research.” Journal
of Service Management, vol. 27, no. 1, Emerald Group Publishing Limited, 2016,
pp. 30–36.
short: C. Voss, H. Perks, R. Sousa, L. Witell, N. Wünderlich, Journal of Service
Management 27 (2016) 30–36.
date_created: 2018-11-15T11:19:00Z
date_updated: 2022-01-06T07:02:36Z
department:
- _id: '181'
intvolume: ' 27'
issue: '1'
keyword:
- Research
- Service theory
language:
- iso: eng
page: 30-36
publication: Journal of Service Management
publication_status: published
publisher: Emerald Group Publishing Limited
status: public
title: Reflections on Context in Service Research.
type: journal_article
user_id: '37741'
volume: 27
year: '2016'
...
---
_id: '5775'
author:
- first_name: Xinyu
full_name: Li, Xinyu
last_name: Li
- first_name: Ronald
full_name: Peeters, Ronald
last_name: Peeters
citation:
ama: 'Li X, Peeters R. “Cheap Talk with Multiple Strategically Interacting Audiences:
An Experimental Study” . “Cheap Talk with Multiple Strategically Interacting
Audiences: An Experimental Study” . 2016.'
apa: 'Li, X., & Peeters, R. (2016). “Cheap Talk with Multiple Strategically
Interacting Audiences: An Experimental Study” . “Cheap Talk with Multiple Strategically
Interacting Audiences: An Experimental Study” .'
bibtex: '@article{Li_Peeters_2016, title={“Cheap Talk with Multiple Strategically
Interacting Audiences: An Experimental Study” }, journal={“Cheap Talk with Multiple
Strategically Interacting Audiences: An Experimental Study” }, publisher={PLoS
ONE}, author={Li, Xinyu and Peeters, Ronald}, year={2016} }'
chicago: 'Li, Xinyu, and Ronald Peeters. “‘Cheap Talk with Multiple Strategically
Interacting Audiences: An Experimental Study’ .” “Cheap Talk with Multiple
Strategically Interacting Audiences: An Experimental Study” , 2016.'
ieee: 'X. Li and R. Peeters, “‘Cheap Talk with Multiple Strategically Interacting
Audiences: An Experimental Study’ ,” “Cheap Talk with Multiple Strategically
Interacting Audiences: An Experimental Study” , 2016.'
mla: 'Li, Xinyu, and Ronald Peeters. “‘Cheap Talk with Multiple Strategically Interacting
Audiences: An Experimental Study’ .” “Cheap Talk with Multiple Strategically
Interacting Audiences: An Experimental Study” , PLoS ONE, 2016.'
short: 'X. Li, R. Peeters, “Cheap Talk with Multiple Strategically Interacting Audiences:
An Experimental Study” (2016).'
date_created: 2018-11-21T10:03:57Z
date_updated: 2022-01-06T07:02:40Z
department:
- _id: '178'
- _id: '237'
language:
- iso: eng
publication: '"Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental
Study" '
publication_status: published
publisher: PLoS ONE
related_material:
link:
- relation: research_paper
url: https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0163783
status: public
title: '"Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental
Study" '
type: journal_article
user_id: '61720'
year: '2016'
...
---
_id: '4839'
author:
- first_name: Michael
full_name: Steiner, Michael
last_name: Steiner
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Wolfgang
full_name: Ulaga, Wolfgang
last_name: Ulaga
- first_name: Klaus
full_name: Backhaus, Klaus
last_name: Backhaus
citation:
ama: Steiner M, Eggert A, Ulaga W, Backhaus K. Do customized service packages impede
value capture in industrial markets? Journal of the Academy of marketing Science.
2016;(2):151--165.
apa: Steiner, M., Eggert, A., Ulaga, W., & Backhaus, K. (2016). Do customized
service packages impede value capture in industrial markets? Journal of the
Academy of Marketing Science, (2), 151--165.
bibtex: '@article{Steiner_Eggert_Ulaga_Backhaus_2016, title={Do customized service
packages impede value capture in industrial markets?}, number={2}, journal={Journal
of the Academy of marketing Science}, author={Steiner, Michael and Eggert, Andreas
and Ulaga, Wolfgang and Backhaus, Klaus}, year={2016}, pages={151--165} }'
chicago: 'Steiner, Michael, Andreas Eggert, Wolfgang Ulaga, and Klaus Backhaus.
“Do Customized Service Packages Impede Value Capture in Industrial Markets?” Journal
of the Academy of Marketing Science, no. 2 (2016): 151--165.'
ieee: M. Steiner, A. Eggert, W. Ulaga, and K. Backhaus, “Do customized service packages
impede value capture in industrial markets?,” Journal of the Academy of marketing
Science, no. 2, pp. 151--165, 2016.
mla: Steiner, Michael, et al. “Do Customized Service Packages Impede Value Capture
in Industrial Markets?” Journal of the Academy of Marketing Science, no.
2, 2016, pp. 151--165.
short: M. Steiner, A. Eggert, W. Ulaga, K. Backhaus, Journal of the Academy of Marketing
Science (2016) 151--165.
date_created: 2018-10-25T08:16:41Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '180'
issue: '2'
page: 151--165
publication: Journal of the Academy of marketing Science
status: public
title: Do customized service packages impede value capture in industrial markets?
type: journal_article
user_id: '57352'
year: '2016'
...
---
_id: '4842'
author:
- first_name: Eva
full_name: Boehm, Eva
last_name: Boehm
- first_name: Christof
full_name: Backhaus, Christof
last_name: Backhaus
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Tim
full_name: Cummins, Tim
last_name: Cummins
citation:
ama: 'Boehm E, Backhaus C, Eggert A, Cummins T. Understanding outcome-based contracts:
benefits and risks from the buyers’ and sellers’ perspective. Journal of Strategic
Contracting and Negotiation. 2016;(1-2):128--149.'
apa: 'Boehm, E., Backhaus, C., Eggert, A., & Cummins, T. (2016). Understanding
outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective.
Journal of Strategic Contracting and Negotiation, (1–2), 128--149.'
bibtex: '@article{Boehm_Backhaus_Eggert_Cummins_2016, title={Understanding outcome-based
contracts: benefits and risks from the buyers’ and sellers’ perspective}, number={1–2},
journal={Journal of Strategic Contracting and Negotiation}, author={Boehm, Eva
and Backhaus, Christof and Eggert, Andreas and Cummins, Tim}, year={2016}, pages={128--149}
}'
chicago: 'Boehm, Eva, Christof Backhaus, Andreas Eggert, and Tim Cummins. “Understanding
Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.”
Journal of Strategic Contracting and Negotiation, no. 1–2 (2016): 128--149.'
ieee: 'E. Boehm, C. Backhaus, A. Eggert, and T. Cummins, “Understanding outcome-based
contracts: benefits and risks from the buyers’ and sellers’ perspective,” Journal
of Strategic Contracting and Negotiation, no. 1–2, pp. 128--149, 2016.'
mla: 'Boehm, Eva, et al. “Understanding Outcome-Based Contracts: Benefits and Risks
from the Buyers’ and Sellers’ Perspective.” Journal of Strategic Contracting
and Negotiation, no. 1–2, 2016, pp. 128--149.'
short: E. Boehm, C. Backhaus, A. Eggert, T. Cummins, Journal of Strategic Contracting
and Negotiation (2016) 128--149.
date_created: 2018-10-25T08:22:29Z
date_updated: 2022-01-06T07:01:27Z
department:
- _id: '180'
issue: 1-2
page: 128--149
publication: Journal of Strategic Contracting and Negotiation
status: public
title: 'Understanding outcome-based contracts: benefits and risks from the buyers’
and sellers’ perspective'
type: journal_article
user_id: '57352'
year: '2016'
...
---
_id: '4843'
author:
- first_name: Michael
full_name: Steiner, Michael
last_name: Steiner
- first_name: Nico
full_name: Wiegand, Nico
last_name: Wiegand
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Klaus
full_name: Backhaus, Klaus
last_name: Backhaus
citation:
ama: 'Steiner M, Wiegand N, Eggert A, Backhaus K. Platform adoption in system markets:
The roles of preference heterogeneity and consumer expectations. International
Journal of Research in Marketing. 2016;(2):276--296.'
apa: 'Steiner, M., Wiegand, N., Eggert, A., & Backhaus, K. (2016). Platform
adoption in system markets: The roles of preference heterogeneity and consumer
expectations. International Journal of Research in Marketing, (2), 276--296.'
bibtex: '@article{Steiner_Wiegand_Eggert_Backhaus_2016, title={Platform adoption
in system markets: The roles of preference heterogeneity and consumer expectations},
number={2}, journal={International Journal of Research in Marketing}, author={Steiner,
Michael and Wiegand, Nico and Eggert, Andreas and Backhaus, Klaus}, year={2016},
pages={276--296} }'
chicago: 'Steiner, Michael, Nico Wiegand, Andreas Eggert, and Klaus Backhaus. “Platform
Adoption in System Markets: The Roles of Preference Heterogeneity and Consumer
Expectations.” International Journal of Research in Marketing, no. 2 (2016):
276--296.'
ieee: 'M. Steiner, N. Wiegand, A. Eggert, and K. Backhaus, “Platform adoption in
system markets: The roles of preference heterogeneity and consumer expectations,”
International Journal of Research in Marketing, no. 2, pp. 276--296, 2016.'
mla: 'Steiner, Michael, et al. “Platform Adoption in System Markets: The Roles of
Preference Heterogeneity and Consumer Expectations.” International Journal
of Research in Marketing, no. 2, 2016, pp. 276--296.'
short: M. Steiner, N. Wiegand, A. Eggert, K. Backhaus, International Journal of
Research in Marketing (2016) 276--296.
date_created: 2018-10-25T08:27:48Z
date_updated: 2022-01-06T07:01:27Z
department:
- _id: '180'
issue: '2'
page: 276--296
publication: International Journal of Research in Marketing
status: public
title: 'Platform adoption in system markets: The roles of preference heterogeneity
and consumer expectations'
type: journal_article
user_id: '57352'
year: '2016'
...
---
_id: '4845'
author:
- first_name: Stephan M
full_name: Wagner, Stephan M
last_name: Wagner
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
citation:
ama: 'Wagner SM, Eggert A. Co-management of purchasing and marketing: Why, when
and how? Industrial Marketing Management. 2016:27--36.'
apa: 'Wagner, S. M., & Eggert, A. (2016). Co-management of purchasing and marketing:
Why, when and how? Industrial Marketing Management, 27--36.'
bibtex: '@article{Wagner_Eggert_2016, title={Co-management of purchasing and marketing:
Why, when and how?}, journal={Industrial Marketing Management}, author={Wagner,
Stephan M and Eggert, Andreas}, year={2016}, pages={27--36} }'
chicago: 'Wagner, Stephan M, and Andreas Eggert. “Co-Management of Purchasing and
Marketing: Why, When and How?” Industrial Marketing Management, 2016, 27--36.'
ieee: 'S. M. Wagner and A. Eggert, “Co-management of purchasing and marketing: Why,
when and how?,” Industrial Marketing Management, pp. 27--36, 2016.'
mla: 'Wagner, Stephan M., and Andreas Eggert. “Co-Management of Purchasing and Marketing:
Why, When and How?” Industrial Marketing Management, 2016, pp. 27--36.'
short: S.M. Wagner, A. Eggert, Industrial Marketing Management (2016) 27--36.
date_created: 2018-10-25T08:49:39Z
date_updated: 2022-01-06T07:01:27Z
department:
- _id: '180'
page: 27--36
publication: Industrial Marketing Management
status: public
title: 'Co-management of purchasing and marketing: Why, when and how?'
type: journal_article
user_id: '57352'
year: '2016'
...
---
_id: '4870'
author:
- first_name: René
full_name: Fahr, René
last_name: Fahr
citation:
ama: 'Fahr R. Verantwortung macht Sinn: Corporate Social Responsibility. Personnel
Quarterly Vol 4. 2016.'
apa: 'Fahr, R. (2016). Verantwortung macht Sinn: Corporate Social Responsibility.
Personnel Quarterly Vol. 4.'
bibtex: '@article{Fahr_2016, title={Verantwortung macht Sinn: Corporate Social Responsibility},
journal={Personnel Quarterly Vol. 4}, author={Fahr, René}, year={2016} }'
chicago: 'Fahr, René. “Verantwortung Macht Sinn: Corporate Social Responsibility.”
Personnel Quarterly Vol. 4, 2016.'
ieee: 'R. Fahr, “Verantwortung macht Sinn: Corporate Social Responsibility,” Personnel
Quarterly Vol. 4, 2016.'
mla: 'Fahr, René. “Verantwortung Macht Sinn: Corporate Social Responsibility.” Personnel
Quarterly Vol. 4, 2016.'
short: R. Fahr, Personnel Quarterly Vol. 4 (2016).
date_created: 2018-10-26T06:44:26Z
date_updated: 2022-01-06T07:01:28Z
department:
- _id: '178'
- _id: '179'
publication: Personnel Quarterly Vol. 4
status: public
title: 'Verantwortung macht Sinn: Corporate Social Responsibility'
type: journal_article
user_id: '69384'
year: '2016'
...
---
_id: '4951'
abstract:
- lang: eng
text: Despite the rapid growth and potential of technology-based services, managers'
greatest challenges are gaining customer acceptance and increasing usage of these
new innovative services. In the B2C field, studies of self-service technology
show that perceived risk is an important factor influencing the use of service
technology. Though prior research explores different risk types that emerge in
consumer settings, risk perception in the B2B setting lacks a detailed examination
of different risk types influencing technology-based service adoption. Data from
49 qualitative interviews with providers and customers in two different B2B industries
inform this study. The findings emphasize the importance of functional and financial
risks in a B2B context and show that business customers' personal and psychological
fears hinder their use of technology-based services. Results highlight differences
in risk perception and evaluation between customers and providers.
article_type: original
author:
- first_name: Stefanie
full_name: Paluch, Stefanie
last_name: Paluch
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: Paluch S, Wünderlich N. Contrasting Risk Perceptions of Technology-Based Service
Innovations in Inter-Organizational Settings. Journal of business Research.
2016;69(7):2424--2431.
apa: Paluch, S., & Wünderlich, N. (2016). Contrasting Risk Perceptions of Technology-Based
Service Innovations in Inter-Organizational Settings. Journal of Business Research,
69(7), 2424--2431.
bibtex: '@article{Paluch_Wünderlich_2016, title={Contrasting Risk Perceptions of
Technology-Based Service Innovations in Inter-Organizational Settings.}, volume={69},
number={7}, journal={Journal of business Research}, publisher={Elsevier}, author={Paluch,
Stefanie and Wünderlich, Nancy}, year={2016}, pages={2424--2431} }'
chicago: 'Paluch, Stefanie, and Nancy Wünderlich. “Contrasting Risk Perceptions
of Technology-Based Service Innovations in Inter-Organizational Settings.” Journal
of Business Research 69, no. 7 (2016): 2424--2431.'
ieee: S. Paluch and N. Wünderlich, “Contrasting Risk Perceptions of Technology-Based
Service Innovations in Inter-Organizational Settings.,” Journal of business
Research, vol. 69, no. 7, pp. 2424--2431, 2016.
mla: Paluch, Stefanie, and Nancy Wünderlich. “Contrasting Risk Perceptions of Technology-Based
Service Innovations in Inter-Organizational Settings.” Journal of Business
Research, vol. 69, no. 7, Elsevier, 2016, pp. 2424--2431.
short: S. Paluch, N. Wünderlich, Journal of Business Research 69 (2016) 2424--2431.
date_created: 2018-10-26T10:20:07Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
intvolume: ' 69'
issue: '7'
keyword:
- Risk perception
- Technology-based service innovations
- Business-to-business context
- Interview study
- Risk categories
- Smart service
language:
- iso: eng
page: 2424--2431
publication: Journal of business Research
publication_status: published
publisher: Elsevier
status: public
title: Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational
Settings.
type: journal_article
user_id: '37741'
volume: 69
year: '2016'
...
---
_id: '4967'
author:
- first_name: Marieke
full_name: Born, Marieke
last_name: Born
- first_name: Agnes
full_name: Akkerman, Agnes
last_name: Akkerman
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
citation:
ama: 'Born M, Akkerman A, Thommes K. Peer influence on protest participation: Communication
and trust between co-workers as inhibitors or facilitators of mobilization. Social
science research. 2016:58--72.'
apa: 'Born, M., Akkerman, A., & Thommes, K. (2016). Peer influence on protest
participation: Communication and trust between co-workers as inhibitors or facilitators
of mobilization. Social Science Research, 58--72.'
bibtex: '@article{Born_Akkerman_Thommes_2016, title={Peer influence on protest participation:
Communication and trust between co-workers as inhibitors or facilitators of mobilization},
journal={Social science research}, author={Born, Marieke and Akkerman, Agnes and
Thommes, Kirsten}, year={2016}, pages={58--72} }'
chicago: 'Born, Marieke, Agnes Akkerman, and Kirsten Thommes. “Peer Influence on
Protest Participation: Communication and Trust between Co-Workers as Inhibitors
or Facilitators of Mobilization.” Social Science Research, 2016, 58--72.'
ieee: 'M. Born, A. Akkerman, and K. Thommes, “Peer influence on protest participation:
Communication and trust between co-workers as inhibitors or facilitators of mobilization,”
Social science research, pp. 58--72, 2016.'
mla: 'Born, Marieke, et al. “Peer Influence on Protest Participation: Communication
and Trust between Co-Workers as Inhibitors or Facilitators of Mobilization.” Social
Science Research, 2016, pp. 58--72.'
short: M. Born, A. Akkerman, K. Thommes, Social Science Research (2016) 58--72.
date_created: 2018-10-29T08:40:21Z
date_updated: 2022-01-06T07:01:31Z
department:
- _id: '178'
- _id: '184'
page: 58--72
publication: Social science research
status: public
title: 'Peer influence on protest participation: Communication and trust between co-workers
as inhibitors or facilitators of mobilization'
type: journal_article
user_id: '69384'
year: '2016'
...
---
_id: '4988'
author:
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
- first_name: Simon
full_name: Oertel, Simon
last_name: Oertel
citation:
ama: 'Thommes K, Oertel S. Elements of Organizational Identity and the Role of a
Firm’s History. In: Academy of Management Proceedings. ; 2016:13754.'
apa: Thommes, K., & Oertel, S. (2016). Elements of Organizational Identity and
the Role of a Firm’s History. In Academy of Management Proceedings (p.
13754).
bibtex: '@inproceedings{Thommes_Oertel_2016, title={Elements of Organizational Identity
and the Role of a Firm’s History}, number={1}, booktitle={Academy of Management
Proceedings}, author={Thommes, Kirsten and Oertel, Simon}, year={2016}, pages={13754}
}'
chicago: Thommes, Kirsten, and Simon Oertel. “Elements of Organizational Identity
and the Role of a Firm’s History.” In Academy of Management Proceedings,
13754, 2016.
ieee: K. Thommes and S. Oertel, “Elements of Organizational Identity and the Role
of a Firm’s History,” in Academy of Management Proceedings, 2016, no. 1,
p. 13754.
mla: Thommes, Kirsten, and Simon Oertel. “Elements of Organizational Identity and
the Role of a Firm’s History.” Academy of Management Proceedings, no. 1,
2016, p. 13754.
short: 'K. Thommes, S. Oertel, in: Academy of Management Proceedings, 2016, p. 13754.'
date_created: 2018-10-29T10:50:37Z
date_updated: 2022-01-06T07:01:33Z
department:
- _id: '178'
- _id: '184'
issue: '1'
page: '13754'
publication: Academy of Management Proceedings
status: public
title: Elements of Organizational Identity and the Role of a Firm’s History
type: conference
user_id: '69384'
year: '2016'
...
---
_id: '4989'
author:
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
citation:
ama: 'Thommes K. Entrepreneurial activity-The impact of childhood. In: Academy
of Management Proceedings. ; 2016:13740.'
apa: Thommes, K. (2016). Entrepreneurial activity-The impact of childhood. In Academy
of Management Proceedings (p. 13740).
bibtex: '@inproceedings{Thommes_2016, title={Entrepreneurial activity-The impact
of childhood}, number={1}, booktitle={Academy of Management Proceedings}, author={Thommes,
Kirsten}, year={2016}, pages={13740} }'
chicago: Thommes, Kirsten. “Entrepreneurial Activity-The Impact of Childhood.” In
Academy of Management Proceedings, 13740, 2016.
ieee: K. Thommes, “Entrepreneurial activity-The impact of childhood,” in Academy
of Management Proceedings, 2016, no. 1, p. 13740.
mla: Thommes, Kirsten. “Entrepreneurial Activity-The Impact of Childhood.” Academy
of Management Proceedings, no. 1, 2016, p. 13740.
short: 'K. Thommes, in: Academy of Management Proceedings, 2016, p. 13740.'
date_created: 2018-10-29T10:51:33Z
date_updated: 2022-01-06T07:01:33Z
department:
- _id: '178'
- _id: '184'
issue: '1'
page: '13740'
publication: Academy of Management Proceedings
status: public
title: Entrepreneurial activity-The impact of childhood
type: conference
user_id: '69384'
year: '2016'
...
---
_id: '7419'
author:
- first_name: Lena
full_name: Steinhoff, Lena
last_name: Steinhoff
- first_name: Robert W.
full_name: Palmatier, Robert W.
last_name: Palmatier
citation:
ama: 'Steinhoff L, Palmatier RW. Understanding Loyalty Program Effectiveness: Managing
Target and Bystander Effects. Journal of the Academy of Marketing Science.
2016;44(1):88-107.'
apa: 'Steinhoff, L., & Palmatier, R. W. (2016). Understanding Loyalty Program
Effectiveness: Managing Target and Bystander Effects. Journal of the Academy
of Marketing Science, 44(1), 88–107.'
bibtex: '@article{Steinhoff_Palmatier_2016, title={Understanding Loyalty Program
Effectiveness: Managing Target and Bystander Effects}, volume={44}, number={1},
journal={Journal of the Academy of Marketing Science}, author={Steinhoff, Lena
and Palmatier, Robert W.}, year={2016}, pages={88–107} }'
chicago: 'Steinhoff, Lena, and Robert W. Palmatier. “Understanding Loyalty Program
Effectiveness: Managing Target and Bystander Effects.” Journal of the Academy
of Marketing Science 44, no. 1 (2016): 88–107.'
ieee: 'L. Steinhoff and R. W. Palmatier, “Understanding Loyalty Program Effectiveness:
Managing Target and Bystander Effects,” Journal of the Academy of Marketing
Science, vol. 44, no. 1, pp. 88–107, 2016.'
mla: 'Steinhoff, Lena, and Robert W. Palmatier. “Understanding Loyalty Program Effectiveness:
Managing Target and Bystander Effects.” Journal of the Academy of Marketing
Science, vol. 44, no. 1, 2016, pp. 88–107.'
short: L. Steinhoff, R.W. Palmatier, Journal of the Academy of Marketing Science
44 (2016) 88–107.
date_created: 2019-02-04T10:08:42Z
date_updated: 2022-01-06T07:03:37Z
department:
- _id: '19'
- _id: '180'
intvolume: ' 44'
issue: '1'
language:
- iso: eng
page: 88-107
publication: Journal of the Academy of Marketing Science
status: public
title: 'Understanding Loyalty Program Effectiveness: Managing Target and Bystander
Effects'
type: journal_article
user_id: '57352'
volume: 44
year: '2016'
...
---
_id: '7673'
author:
- first_name: C
full_name: Cramer, C
last_name: Cramer
- first_name: E
full_name: Böhm, E
last_name: Böhm
- first_name: A
full_name: Eggert, A
last_name: Eggert
citation:
ama: 'Cramer C, Böhm E, Eggert A. The Service Award Paradox. In: Proceedings
of the 45th European Marketing Academy (EMAC) Conference. ; 2016.'
apa: Cramer, C., Böhm, E., & Eggert, A. (2016). The Service Award Paradox. In
Proceedings of the 45th European Marketing Academy (EMAC) Conference.
bibtex: '@inproceedings{Cramer_Böhm_Eggert_2016, title={The Service Award Paradox},
booktitle={Proceedings of the 45th European Marketing Academy (EMAC) Conference},
author={Cramer, C and Böhm, E and Eggert, A}, year={2016} }'
chicago: Cramer, C, E Böhm, and A Eggert. “The Service Award Paradox.” In Proceedings
of the 45th European Marketing Academy (EMAC) Conference, 2016.
ieee: C. Cramer, E. Böhm, and A. Eggert, “The Service Award Paradox,” in Proceedings
of the 45th European Marketing Academy (EMAC) Conference, 2016.
mla: Cramer, C., et al. “The Service Award Paradox.” Proceedings of the 45th
European Marketing Academy (EMAC) Conference, 2016.
short: 'C. Cramer, E. Böhm, A. Eggert, in: Proceedings of the 45th European Marketing
Academy (EMAC) Conference, 2016.'
date_created: 2019-02-13T14:40:52Z
date_updated: 2022-01-06T07:03:43Z
department:
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 45th European Marketing Academy (EMAC) Conference
status: public
title: The Service Award Paradox
type: conference
user_id: '57352'
year: '2016'
...
---
_id: '7675'
author:
- first_name: C
full_name: Cramer, C
last_name: Cramer
- first_name: E
full_name: Böhm, E
last_name: Böhm
- first_name: A
full_name: Eggert, A
last_name: Eggert
citation:
ama: 'Cramer C, Böhm E, Eggert A. Understanding Service Awards: Exploit the Bright
Side, Avoid the Dark Side. In: 2016 AMA Winter Marketing Educators’ Conference
Proceeding. ; 2016.'
apa: 'Cramer, C., Böhm, E., & Eggert, A. (2016). Understanding Service Awards:
Exploit the Bright Side, Avoid the Dark Side. In 2016 AMA Winter Marketing
Educators’ Conference Proceeding.'
bibtex: '@inproceedings{Cramer_Böhm_Eggert_2016, title={Understanding Service Awards:
Exploit the Bright Side, Avoid the Dark Side}, booktitle={2016 AMA Winter Marketing
Educators’ Conference Proceeding}, author={Cramer, C and Böhm, E and Eggert, A},
year={2016} }'
chicago: 'Cramer, C, E Böhm, and A Eggert. “Understanding Service Awards: Exploit
the Bright Side, Avoid the Dark Side.” In 2016 AMA Winter Marketing Educators’
Conference Proceeding, 2016.'
ieee: 'C. Cramer, E. Böhm, and A. Eggert, “Understanding Service Awards: Exploit
the Bright Side, Avoid the Dark Side,” in 2016 AMA Winter Marketing Educators’
Conference Proceeding, 2016.'
mla: 'Cramer, C., et al. “Understanding Service Awards: Exploit the Bright Side,
Avoid the Dark Side.” 2016 AMA Winter Marketing Educators’ Conference Proceeding,
2016.'
short: 'C. Cramer, E. Böhm, A. Eggert, in: 2016 AMA Winter Marketing Educators’
Conference Proceeding, 2016.'
date_created: 2019-02-13T14:42:48Z
date_updated: 2022-01-06T07:03:43Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: 2016 AMA Winter Marketing Educators' Conference Proceeding
status: public
title: 'Understanding Service Awards: Exploit the Bright Side, Avoid the Dark Side'
type: conference
user_id: '57352'
year: '2016'
...
---
_id: '7686'
author:
- first_name: E
full_name: Böhm, E
last_name: Böhm
- first_name: C
full_name: Backhaus, C
last_name: Backhaus
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: T
full_name: Pitsis, T
last_name: Pitsis
citation:
ama: 'Böhm E, Backhaus C, Eggert A, Pitsis T. Shedding Light on Outcome-Based Contracts:
Benefits and Risks from the Buyers’ and Sellers’ Perspective. In: 2016 AMA
Winter Marketing Educators’ Conference Proceedings. ; 2016.'
apa: 'Böhm, E., Backhaus, C., Eggert, A., & Pitsis, T. (2016). Shedding Light
on Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.
In 2016 AMA Winter Marketing Educators’ Conference Proceedings.'
bibtex: '@inproceedings{Böhm_Backhaus_Eggert_Pitsis_2016, title={Shedding Light
on Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective},
booktitle={2016 AMA Winter Marketing Educators’ Conference Proceedings}, author={Böhm,
E and Backhaus, C and Eggert, A and Pitsis, T}, year={2016} }'
chicago: 'Böhm, E, C Backhaus, A Eggert, and T Pitsis. “Shedding Light on Outcome-Based
Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” In 2016
AMA Winter Marketing Educators’ Conference Proceedings, 2016.'
ieee: 'E. Böhm, C. Backhaus, A. Eggert, and T. Pitsis, “Shedding Light on Outcome-Based
Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective,” in 2016
AMA Winter Marketing Educators’ Conference Proceedings, 2016.'
mla: 'Böhm, E., et al. “Shedding Light on Outcome-Based Contracts: Benefits and
Risks from the Buyers’ and Sellers’ Perspective.” 2016 AMA Winter Marketing
Educators’ Conference Proceedings, 2016.'
short: 'E. Böhm, C. Backhaus, A. Eggert, T. Pitsis, in: 2016 AMA Winter Marketing
Educators’ Conference Proceedings, 2016.'
date_created: 2019-02-13T14:54:54Z
date_updated: 2022-01-06T07:03:43Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: 2016 AMA Winter Marketing Educators' Conference Proceedings
status: public
title: 'Shedding Light on Outcome-Based Contracts: Benefits and Risks from the Buyers’
and Sellers’ Perspective'
type: conference
user_id: '57352'
year: '2016'
...
---
_id: '5151'
author:
- first_name: Simon
full_name: Oertel, Simon
last_name: Oertel
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
- first_name: Peter
full_name: Walgenbach, Peter
last_name: Walgenbach
citation:
ama: 'Oertel S, Thommes K, Walgenbach P. Shadows of the past: The effect of communist
heritage on employee consultation. ILR Review. 2016;69(3):683-713.'
apa: 'Oertel, S., Thommes, K., & Walgenbach, P. (2016). Shadows of the past:
The effect of communist heritage on employee consultation. ILR Review,
69(3), 683–713.'
bibtex: '@article{Oertel_Thommes_Walgenbach_2016, title={Shadows of the past: The
effect of communist heritage on employee consultation}, volume={69}, number={3},
journal={ILR Review}, publisher={SAGE Publications Sage CA: Los Angeles, CA},
author={Oertel, Simon and Thommes, Kirsten and Walgenbach, Peter}, year={2016},
pages={683–713} }'
chicago: 'Oertel, Simon, Kirsten Thommes, and Peter Walgenbach. “Shadows of the
Past: The Effect of Communist Heritage on Employee Consultation.” ILR Review
69, no. 3 (2016): 683–713.'
ieee: 'S. Oertel, K. Thommes, and P. Walgenbach, “Shadows of the past: The effect
of communist heritage on employee consultation,” ILR Review, vol. 69, no.
3, pp. 683–713, 2016.'
mla: 'Oertel, Simon, et al. “Shadows of the Past: The Effect of Communist Heritage
on Employee Consultation.” ILR Review, vol. 69, no. 3, SAGE Publications
Sage CA: Los Angeles, CA, 2016, pp. 683–713.'
short: S. Oertel, K. Thommes, P. Walgenbach, ILR Review 69 (2016) 683–713.
date_created: 2018-10-31T09:25:40Z
date_updated: 2022-01-06T07:01:39Z
department:
- _id: '178'
- _id: '184'
intvolume: ' 69'
issue: '3'
language:
- iso: eng
page: 683-713
publication: ILR Review
publisher: 'SAGE Publications Sage CA: Los Angeles, CA'
status: public
title: 'Shadows of the past: The effect of communist heritage on employee consultation'
type: journal_article
user_id: '69384'
volume: 69
year: '2016'
...
---
_id: '5152'
author:
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
- first_name: Simon
full_name: Oertel, Simon
last_name: Oertel
- first_name: Peter
full_name: Walgenbach, Peter
last_name: Walgenbach
citation:
ama: Thommes K, Oertel S, Walgenbach P. Organizational Failure in the Aftermath
of Institutional Upheaval. Organization Studies. 2016;37(8):1067-1087.
apa: Thommes, K., Oertel, S., & Walgenbach, P. (2016). Organizational Failure
in the Aftermath of Institutional Upheaval. Organization Studies, 37(8),
1067–1087.
bibtex: '@article{Thommes_Oertel_Walgenbach_2016, title={Organizational Failure
in the Aftermath of Institutional Upheaval}, volume={37}, number={8}, journal={Organization
Studies}, author={Thommes, Kirsten and Oertel, Simon and Walgenbach, Peter}, year={2016},
pages={1067–1087} }'
chicago: 'Thommes, Kirsten, Simon Oertel, and Peter Walgenbach. “Organizational
Failure in the Aftermath of Institutional Upheaval.” Organization Studies
37, no. 8 (2016): 1067–87.'
ieee: K. Thommes, S. Oertel, and P. Walgenbach, “Organizational Failure in the Aftermath
of Institutional Upheaval,” Organization Studies, vol. 37, no. 8, pp. 1067–1087,
2016.
mla: Thommes, Kirsten, et al. “Organizational Failure in the Aftermath of Institutional
Upheaval.” Organization Studies, vol. 37, no. 8, 2016, pp. 1067–87.
short: K. Thommes, S. Oertel, P. Walgenbach, Organization Studies 37 (2016) 1067–1087.
date_created: 2018-10-31T09:30:16Z
date_updated: 2022-01-06T07:01:39Z
department:
- _id: '178'
- _id: '184'
intvolume: ' 37'
issue: '8'
language:
- iso: eng
page: 1067-1087
publication: Organization Studies
status: public
title: Organizational Failure in the Aftermath of Institutional Upheaval
type: journal_article
user_id: '69384'
volume: 37
year: '2016'
...
---
_id: '46684'
author:
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: C.
full_name: Backhaus, C.
last_name: Backhaus
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: T.
full_name: Pitsis, T.
last_name: Pitsis
citation:
ama: 'Böhm E, Backhaus C, Eggert A, Pitsis T. Shedding light on outcome-based contracts:
Benefits and risks from the buyers’ and sellers’ perspective. In: 2016 AMA
Winter Academic Conference, Las Vegas, NV. ; 2016.'
apa: 'Böhm, E., Backhaus, C., Eggert, A., & Pitsis, T. (2016). Shedding light
on outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective.
2016 AMA Winter Academic Conference, Las Vegas, NV. 2016 AMA Winter Academic
Conference, Las Vegas, NV.'
bibtex: '@inproceedings{Böhm_Backhaus_Eggert_Pitsis_2016, title={Shedding light
on outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective},
booktitle={2016 AMA Winter Academic Conference, Las Vegas, NV}, author={Böhm,
Eva and Backhaus, C. and Eggert, A. and Pitsis, T.}, year={2016} }'
chicago: 'Böhm, Eva, C. Backhaus, A. Eggert, and T. Pitsis. “Shedding Light on Outcome-Based
Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” In 2016
AMA Winter Academic Conference, Las Vegas, NV, 2016.'
ieee: 'E. Böhm, C. Backhaus, A. Eggert, and T. Pitsis, “Shedding light on outcome-based
contracts: Benefits and risks from the buyers’ and sellers’ perspective,” presented
at the 2016 AMA Winter Academic Conference, Las Vegas, NV, 2016.'
mla: 'Böhm, Eva, et al. “Shedding Light on Outcome-Based Contracts: Benefits and
Risks from the Buyers’ and Sellers’ Perspective.” 2016 AMA Winter Academic
Conference, Las Vegas, NV, 2016.'
short: 'E. Böhm, C. Backhaus, A. Eggert, T. Pitsis, in: 2016 AMA Winter Academic
Conference, Las Vegas, NV, 2016.'
conference:
location: Las Vegas, NV
name: 2016 AMA Winter Academic Conference
date_created: 2023-08-25T08:59:03Z
date_updated: 2023-08-25T10:05:44Z
department:
- _id: '785'
language:
- iso: eng
publication: 2016 AMA Winter Academic Conference, Las Vegas, NV
publication_status: published
status: public
title: 'Shedding light on outcome-based contracts: Benefits and risks from the buyers’
and sellers’ perspective'
type: conference
user_id: '49063'
year: '2016'
...
---
_id: '46683'
author:
- first_name: C.
full_name: Cramer, C.
last_name: Cramer
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
citation:
ama: 'Cramer C, Böhm E, Eggert A. Understanding service awards: Exploit the bright
side, avoid the dark side (ausgezeichnet mit Best Paper Award). In: 2016 AMA
Winter Academic Conference, Las Vegas, NV. ; 2016.'
apa: 'Cramer, C., Böhm, E., & Eggert, A. (2016). Understanding service awards:
Exploit the bright side, avoid the dark side (ausgezeichnet mit Best Paper Award).
2016 AMA Winter Academic Conference, Las Vegas, NV. 2016 AMA Winter Academic
Conference, Las Vegas, NV .'
bibtex: '@inproceedings{Cramer_Böhm_Eggert_2016, title={Understanding service awards:
Exploit the bright side, avoid the dark side (ausgezeichnet mit Best Paper Award)},
booktitle={2016 AMA Winter Academic Conference, Las Vegas, NV}, author={Cramer,
C. and Böhm, Eva and Eggert, A.}, year={2016} }'
chicago: 'Cramer, C., Eva Böhm, and A. Eggert. “Understanding Service Awards: Exploit
the Bright Side, Avoid the Dark Side (Ausgezeichnet Mit Best Paper Award).” In
2016 AMA Winter Academic Conference, Las Vegas, NV, 2016.'
ieee: 'C. Cramer, E. Böhm, and A. Eggert, “Understanding service awards: Exploit
the bright side, avoid the dark side (ausgezeichnet mit Best Paper Award),” presented
at the 2016 AMA Winter Academic Conference, Las Vegas, NV , 2016.'
mla: 'Cramer, C., et al. “Understanding Service Awards: Exploit the Bright Side,
Avoid the Dark Side (Ausgezeichnet Mit Best Paper Award).” 2016 AMA Winter
Academic Conference, Las Vegas, NV, 2016.'
short: 'C. Cramer, E. Böhm, A. Eggert, in: 2016 AMA Winter Academic Conference,
Las Vegas, NV, 2016.'
conference:
location: 'Las Vegas, NV '
name: 2016 AMA Winter Academic Conference
date_created: 2023-08-25T08:58:08Z
date_updated: 2023-08-25T10:05:53Z
department:
- _id: '785'
language:
- iso: eng
publication: 2016 AMA Winter Academic Conference, Las Vegas, NV
publication_status: published
status: public
title: 'Understanding service awards: Exploit the bright side, avoid the dark side
(ausgezeichnet mit Best Paper Award)'
type: conference
user_id: '49063'
year: '2016'
...
---
_id: '46681'
author:
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: C.
full_name: Cramer, C.
last_name: Cramer
citation:
ama: 'Eggert A, Böhm E, Cramer C. Business Service Outsourcing in Manufacturing
Firms: An Event Study. In: International Colloquium on Relationship Marketing
(ICRM), Toulouse (Nominiert Für Best Paper Award). ; 2016.'
apa: 'Eggert, A., Böhm, E., & Cramer, C. (2016). Business Service Outsourcing
in Manufacturing Firms: An Event Study. International Colloquium on Relationship
Marketing (ICRM), Toulouse (Nominiert Für Best Paper Award).'
bibtex: '@inproceedings{Eggert_Böhm_Cramer_2016, title={Business Service Outsourcing
in Manufacturing Firms: An Event Study}, booktitle={International Colloquium on
Relationship Marketing (ICRM), Toulouse (nominiert für Best Paper Award)}, author={Eggert,
A. and Böhm, Eva and Cramer, C.}, year={2016} }'
chicago: 'Eggert, A., Eva Böhm, and C. Cramer. “Business Service Outsourcing in
Manufacturing Firms: An Event Study.” In International Colloquium on Relationship
Marketing (ICRM), Toulouse (Nominiert Für Best Paper Award), 2016.'
ieee: 'A. Eggert, E. Böhm, and C. Cramer, “Business Service Outsourcing in Manufacturing
Firms: An Event Study,” 2016.'
mla: 'Eggert, A., et al. “Business Service Outsourcing in Manufacturing Firms: An
Event Study.” International Colloquium on Relationship Marketing (ICRM), Toulouse
(Nominiert Für Best Paper Award), 2016.'
short: 'A. Eggert, E. Böhm, C. Cramer, in: International Colloquium on Relationship
Marketing (ICRM), Toulouse (Nominiert Für Best Paper Award), 2016.'
date_created: 2023-08-25T08:55:53Z
date_updated: 2023-08-25T10:06:08Z
department:
- _id: '785'
language:
- iso: eng
publication: International Colloquium on Relationship Marketing (ICRM), Toulouse (nominiert
für Best Paper Award)
publication_status: published
status: public
title: 'Business Service Outsourcing in Manufacturing Firms: An Event Study'
type: conference
user_id: '49063'
year: '2016'
...
---
_id: '46682'
author:
- first_name: C.
full_name: Cramer, C.
last_name: Cramer
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
citation:
ama: 'Cramer C, Böhm E, Eggert A. The service award paradox. In: 45rd EMAC Annual
Conference, Oslo. ; 2016.'
apa: Cramer, C., Böhm, E., & Eggert, A. (2016). The service award paradox. 45rd
EMAC Annual Conference, Oslo. 45rd EMAC Annual Conference, Oslo.
bibtex: '@inproceedings{Cramer_Böhm_Eggert_2016, title={The service award paradox},
booktitle={45rd EMAC Annual Conference, Oslo}, author={Cramer, C. and Böhm, Eva
and Eggert, A.}, year={2016} }'
chicago: Cramer, C., Eva Böhm, and A. Eggert. “The Service Award Paradox.” In 45rd
EMAC Annual Conference, Oslo, 2016.
ieee: C. Cramer, E. Böhm, and A. Eggert, “The service award paradox,” presented
at the 45rd EMAC Annual Conference, Oslo, 2016.
mla: Cramer, C., et al. “The Service Award Paradox.” 45rd EMAC Annual Conference,
Oslo, 2016.
short: 'C. Cramer, E. Böhm, A. Eggert, in: 45rd EMAC Annual Conference, Oslo, 2016.'
conference:
location: Oslo
name: 45rd EMAC Annual Conference
date_created: 2023-08-25T08:57:02Z
date_updated: 2023-08-25T10:06:02Z
department:
- _id: '785'
language:
- iso: eng
publication: 45rd EMAC Annual Conference, Oslo
publication_status: published
status: public
title: The service award paradox
type: conference
user_id: '49063'
year: '2016'
...
---
_id: '46663'
author:
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: C.
full_name: Backhaus, C.
last_name: Backhaus
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: T.
full_name: Cummins, T.
last_name: Cummins
citation:
ama: 'Böhm E, Backhaus C, Eggert A, Cummins T. Understanding outcome-based contracts:
Benefits and risks from the buyers’ and sellers’ perspective. Journal of Strategic
Contracting and Negotiation, (ausgezeichnet mit Best Paper Award). 2016;3(1-2):128-149.'
apa: 'Böhm, E., Backhaus, C., Eggert, A., & Cummins, T. (2016). Understanding
outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective.
Journal of Strategic Contracting and Negotiation, (Ausgezeichnet Mit Best
Paper Award), 3(1–2), 128–149.'
bibtex: '@article{Böhm_Backhaus_Eggert_Cummins_2016, title={Understanding outcome-based
contracts: Benefits and risks from the buyers’ and sellers’ perspective}, volume={3},
number={1–2}, journal={Journal of Strategic Contracting and Negotiation, (ausgezeichnet
mit Best Paper Award)}, author={Böhm, Eva and Backhaus, C. and Eggert, A. and
Cummins, T.}, year={2016}, pages={128–149} }'
chicago: 'Böhm, Eva, C. Backhaus, A. Eggert, and T. Cummins. “Understanding Outcome-Based
Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” Journal
of Strategic Contracting and Negotiation, (Ausgezeichnet Mit Best Paper Award)
3, no. 1–2 (2016): 128–49.'
ieee: 'E. Böhm, C. Backhaus, A. Eggert, and T. Cummins, “Understanding outcome-based
contracts: Benefits and risks from the buyers’ and sellers’ perspective,” Journal
of Strategic Contracting and Negotiation, (ausgezeichnet mit Best Paper Award),
vol. 3, no. 1–2, pp. 128–149, 2016.'
mla: 'Böhm, Eva, et al. “Understanding Outcome-Based Contracts: Benefits and Risks
from the Buyers’ and Sellers’ Perspective.” Journal of Strategic Contracting
and Negotiation, (Ausgezeichnet Mit Best Paper Award), vol. 3, no. 1–2, 2016,
pp. 128–49.'
short: E. Böhm, C. Backhaus, A. Eggert, T. Cummins, Journal of Strategic Contracting
and Negotiation, (Ausgezeichnet Mit Best Paper Award) 3 (2016) 128–149.
date_created: 2023-08-25T07:21:14Z
date_updated: 2023-08-25T10:07:59Z
department:
- _id: '785'
intvolume: ' 3'
issue: 1-2
language:
- iso: eng
page: 128-149
publication: Journal of Strategic Contracting and Negotiation, (ausgezeichnet mit
Best Paper Award)
publication_status: published
status: public
title: 'Understanding outcome-based contracts: Benefits and risks from the buyers’
and sellers’ perspective'
type: journal_article
user_id: '49063'
volume: 3
year: '2016'
...
---
_id: '46664'
author:
- first_name: I.
full_name: Garnefeld, I.
last_name: Garnefeld
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: L.
full_name: Feider, L.
last_name: Feider
citation:
ama: 'Garnefeld I, Böhm E, Feider L. Retourenmanagement zur Steigerung des Kundenwerts.
In: Günther B, Helm S, Eggert A, eds. Kundenwert: Grundlagen – Innovative Konzepte
– Praktische Umsetzungen. 2nd ed. ; 2016.'
apa: 'Garnefeld, I., Böhm, E., & Feider, L. (2016). Retourenmanagement zur Steigerung
des Kundenwerts. In B. Günther, S. Helm, & A. Eggert (Eds.), Kundenwert:
Grundlagen – Innovative Konzepte – Praktische Umsetzungen (2nd ed.).'
bibtex: '@inbook{Garnefeld_Böhm_Feider_2016, edition={2}, title={Retourenmanagement
zur Steigerung des Kundenwerts}, booktitle={Kundenwert: Grundlagen – Innovative
Konzepte – Praktische Umsetzungen}, author={Garnefeld, I. and Böhm, Eva and Feider,
L.}, editor={Günther, B. and Helm, S. and Eggert, A.}, year={2016} }'
chicago: 'Garnefeld, I., Eva Böhm, and L. Feider. “Retourenmanagement zur Steigerung
des Kundenwerts.” In Kundenwert: Grundlagen – Innovative Konzepte – Praktische
Umsetzungen, edited by B. Günther, S. Helm, and A. Eggert, 2nd ed., 2016.'
ieee: 'I. Garnefeld, E. Böhm, and L. Feider, “Retourenmanagement zur Steigerung
des Kundenwerts,” in Kundenwert: Grundlagen – Innovative Konzepte – Praktische
Umsetzungen, 2nd ed., B. Günther, S. Helm, and A. Eggert, Eds. 2016.'
mla: 'Garnefeld, I., et al. “Retourenmanagement zur Steigerung des Kundenwerts.”
Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen,
edited by B. Günther et al., 2nd ed., 2016.'
short: 'I. Garnefeld, E. Böhm, L. Feider, in: B. Günther, S. Helm, A. Eggert (Eds.),
Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen, 2nd ed.,
2016.'
date_created: 2023-08-25T07:22:49Z
date_updated: 2023-08-25T10:07:53Z
department:
- _id: '785'
edition: '2'
editor:
- first_name: B.
full_name: Günther, B.
last_name: Günther
- first_name: S.
full_name: Helm, S.
last_name: Helm
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
language:
- iso: ger
publication: 'Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen'
publication_status: published
status: public
title: Retourenmanagement zur Steigerung des Kundenwerts
type: book_chapter
user_id: '49063'
year: '2016'
...
---
_id: '46640'
author:
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Christoph
full_name: Thiesbrummel, Christoph
last_name: Thiesbrummel
citation:
ama: 'Böhm E, Eggert A, Thiesbrummel C. Service transition: A viable option for
manufacturing companies with deteriorating financial performance? Industrial
Marketing Management. 2016;60(1):101-111. doi:10.1016/j.indmarman.2016.04.007'
apa: 'Böhm, E., Eggert, A., & Thiesbrummel, C. (2016). Service transition: A
viable option for manufacturing companies with deteriorating financial performance?
Industrial Marketing Management, 60(1), 101–111. https://doi.org/10.1016/j.indmarman.2016.04.007'
bibtex: '@article{Böhm_Eggert_Thiesbrummel_2016, title={Service transition: A viable
option for manufacturing companies with deteriorating financial performance?},
volume={60}, DOI={10.1016/j.indmarman.2016.04.007},
number={1}, journal={Industrial Marketing Management}, publisher={Elsevier BV},
author={Böhm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}, year={2016},
pages={101–111} }'
chicago: 'Böhm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition:
A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?”
Industrial Marketing Management 60, no. 1 (2016): 101–11. https://doi.org/10.1016/j.indmarman.2016.04.007.'
ieee: 'E. Böhm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option
for manufacturing companies with deteriorating financial performance?,” Industrial
Marketing Management, vol. 60, no. 1, pp. 101–111, 2016, doi: 10.1016/j.indmarman.2016.04.007.'
mla: 'Böhm, Eva, et al. “Service Transition: A Viable Option for Manufacturing Companies
with Deteriorating Financial Performance?” Industrial Marketing Management,
vol. 60, no. 1, Elsevier BV, 2016, pp. 101–11, doi:10.1016/j.indmarman.2016.04.007.'
short: E. Böhm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management 60 (2016)
101–111.
date_created: 2023-08-22T13:31:06Z
date_updated: 2023-09-01T10:19:09Z
department:
- _id: '785'
doi: 10.1016/j.indmarman.2016.04.007
intvolume: ' 60'
issue: '1'
keyword:
- Marketing
language:
- iso: eng
page: 101-111
publication: Industrial Marketing Management
publication_identifier:
issn:
- 0019-8501
publication_status: published
publisher: Elsevier BV
status: public
title: 'Service transition: A viable option for manufacturing companies with deteriorating
financial performance?'
type: journal_article
user_id: '49063'
volume: 60
year: '2016'
...
---
_id: '4929'
author:
- first_name: Uschi
full_name: Backes-Gellner, Uschi
last_name: Backes-Gellner
- first_name: Marlies
full_name: Kluike, Marlies
last_name: Kluike
- first_name: Kerstin
full_name: Pull, Kerstin
last_name: Pull
- first_name: Martin
full_name: Schneider, Martin
id: '471'
last_name: Schneider
orcid: https://orcid.org/0000-0002-6961-3716
- first_name: Silvia
full_name: Teuber, Silvia
last_name: Teuber
citation:
ama: 'Backes-Gellner U, Kluike M, Pull K, Schneider M, Teuber S. Human resource
management and radical innovation: a fuzzy-set QCA of US multinationals in Germany,
Switzerland, and the UK. Journal of Business Economics. 2016;(7):751--772.'
apa: 'Backes-Gellner, U., Kluike, M., Pull, K., Schneider, M., & Teuber, S.
(2016). Human resource management and radical innovation: a fuzzy-set QCA of US
multinationals in Germany, Switzerland, and the UK. Journal of Business Economics,
7, 751--772.'
bibtex: '@article{Backes-Gellner_Kluike_Pull_Schneider_Teuber_2016, title={Human
resource management and radical innovation: a fuzzy-set QCA of US multinationals
in Germany, Switzerland, and the UK}, number={7}, journal={Journal of Business
Economics}, author={Backes-Gellner, Uschi and Kluike, Marlies and Pull, Kerstin
and Schneider, Martin and Teuber, Silvia}, year={2016}, pages={751--772} }'
chicago: 'Backes-Gellner, Uschi, Marlies Kluike, Kerstin Pull, Martin Schneider,
and Silvia Teuber. “Human Resource Management and Radical Innovation: A Fuzzy-Set
QCA of US Multinationals in Germany, Switzerland, and the UK.” Journal of Business
Economics, no. 7 (2016): 751--772.'
ieee: 'U. Backes-Gellner, M. Kluike, K. Pull, M. Schneider, and S. Teuber, “Human
resource management and radical innovation: a fuzzy-set QCA of US multinationals
in Germany, Switzerland, and the UK,” Journal of Business Economics, no.
7, pp. 751--772, 2016.'
mla: 'Backes-Gellner, Uschi, et al. “Human Resource Management and Radical Innovation:
A Fuzzy-Set QCA of US Multinationals in Germany, Switzerland, and the UK.” Journal
of Business Economics, no. 7, 2016, pp. 751--772.'
short: U. Backes-Gellner, M. Kluike, K. Pull, M. Schneider, S. Teuber, Journal of
Business Economics (2016) 751--772.
date_created: 2018-10-26T09:37:52Z
date_updated: 2023-11-22T20:15:38Z
department:
- _id: '178'
- _id: '185'
issue: '7'
language:
- iso: eng
page: 751--772
publication: Journal of Business Economics
publication_status: published
status: public
title: 'Human resource management and radical innovation: a fuzzy-set QCA of US multinationals
in Germany, Switzerland, and the UK'
type: journal_article
user_id: '54657'
year: '2016'
...
---
_id: '47990'
abstract:
- lang: eng
text: "Abstract\r\n Unternehmen,
die über das Outsourcing von Personalfunktionen entscheiden, stehen vor einer
komplexen Fragestellung, da mit dem Bezug extern erbrachter Personaldienstleistungen
sehr unterschiedliche Wirkungen ausgelöst werden können. Diverse Theorieansätze
machen Aussagen zu einzelnen Wirkungskategorien des Outsourcings. Jedoch gibt
bisher kein Ansatz dem Entscheidungsträger in der Praxis eine umfassende Entscheidungshilfe.
Hier setzt der vorliegende Artikel an: Aus Ansätzen zur zwischenbetrieblichen
Arbeitsteilung wird ein umfassendes „Wirkungsset“ des Outsourcings von Personalfunktionen
hergeleitet, welches sich als Checkliste relevanter Wirkungskategorien eignet
und die Einseitigkeiten bisheriger Ansätze vermeidet."
author:
- first_name: Dorothea
full_name: Alewell, Dorothea
last_name: Alewell
- first_name: Katrin
full_name: Bähring, Katrin
last_name: Bähring
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
citation:
ama: Alewell D, Bähring K, Thommes K. Die Wirkungen des Outsourcings von Personalfunktionen
– ein Überblick über verschiedene theoretische Ansätze und Entwicklung eines umfassenden
Wirkungssets/ Effects of the outsourcing of personnel functions – an overview
of several theoretical approaches and development of a comprehensive set of effects.
Arbeit. 2016;16(4):282-295. doi:10.1515/arbeit-2007-0404
apa: Alewell, D., Bähring, K., & Thommes, K. (2016). Die Wirkungen des Outsourcings
von Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze
und Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of
personnel functions – an overview of several theoretical approaches and development
of a comprehensive set of effects. Arbeit, 16(4), 282–295. https://doi.org/10.1515/arbeit-2007-0404
bibtex: '@article{Alewell_Bähring_Thommes_2016, title={Die Wirkungen des Outsourcings
von Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze
und Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of
personnel functions – an overview of several theoretical approaches and development
of a comprehensive set of effects}, volume={16}, DOI={10.1515/arbeit-2007-0404},
number={4}, journal={Arbeit}, publisher={Walter de Gruyter GmbH}, author={Alewell,
Dorothea and Bähring, Katrin and Thommes, Kirsten}, year={2016}, pages={282–295}
}'
chicago: 'Alewell, Dorothea, Katrin Bähring, and Kirsten Thommes. “Die Wirkungen
Des Outsourcings von Personalfunktionen – Ein Überblick Über Verschiedene Theoretische
Ansätze Und Entwicklung Eines Umfassenden Wirkungssets/ Effects of the Outsourcing
of Personnel Functions – an Overview of Several Theoretical Approaches and Development
of a Comprehensive Set of Effects.” Arbeit 16, no. 4 (2016): 282–95. https://doi.org/10.1515/arbeit-2007-0404.'
ieee: 'D. Alewell, K. Bähring, and K. Thommes, “Die Wirkungen des Outsourcings von
Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze und
Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of personnel
functions – an overview of several theoretical approaches and development of a
comprehensive set of effects,” Arbeit, vol. 16, no. 4, pp. 282–295, 2016,
doi: 10.1515/arbeit-2007-0404.'
mla: Alewell, Dorothea, et al. “Die Wirkungen Des Outsourcings von Personalfunktionen
– Ein Überblick Über Verschiedene Theoretische Ansätze Und Entwicklung Eines Umfassenden
Wirkungssets/ Effects of the Outsourcing of Personnel Functions – an Overview
of Several Theoretical Approaches and Development of a Comprehensive Set of Effects.”
Arbeit, vol. 16, no. 4, Walter de Gruyter GmbH, 2016, pp. 282–95, doi:10.1515/arbeit-2007-0404.
short: D. Alewell, K. Bähring, K. Thommes, Arbeit 16 (2016) 282–295.
date_created: 2023-10-11T09:01:02Z
date_updated: 2023-12-05T10:16:18Z
department:
- _id: '184'
- _id: '178'
doi: 10.1515/arbeit-2007-0404
intvolume: ' 16'
issue: '4'
keyword:
- Industrial and Manufacturing Engineering
language:
- iso: eng
page: 282-295
publication: Arbeit
publication_identifier:
issn:
- 2365-984X
- 0941-5025
publication_status: published
publisher: Walter de Gruyter GmbH
status: public
title: Die Wirkungen des Outsourcings von Personalfunktionen – ein Überblick über
verschiedene theoretische Ansätze und Entwicklung eines umfassenden Wirkungssets/
Effects of the outsourcing of personnel functions – an overview of several theoretical
approaches and development of a comprehensive set of effects
type: journal_article
user_id: '42933'
volume: 16
year: '2016'
...
---
_id: '45732'
author:
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: R. W.
full_name: Palmatier, R. W.
last_name: Palmatier
citation:
ama: 'Steinhoff L, Palmatier RW. Understanding Loyalty Program Effectiveness: Managing
Target and Bystander Effects. Journal of the Academy of Marketing Science.
2016;44(1):88-107. doi:10.1007/s11747-014-0405-6'
apa: 'Steinhoff, L., & Palmatier, R. W. (2016). Understanding Loyalty Program
Effectiveness: Managing Target and Bystander Effects. Journal of the Academy
of Marketing Science, 44(1), 88–107. https://doi.org/10.1007/s11747-014-0405-6'
bibtex: '@article{Steinhoff_Palmatier_2016, title={Understanding Loyalty Program
Effectiveness: Managing Target and Bystander Effects}, volume={44}, DOI={10.1007/s11747-014-0405-6},
number={1}, journal={Journal of the Academy of Marketing Science}, author={Steinhoff,
Lena and Palmatier, R. W.}, year={2016}, pages={88–107} }'
chicago: 'Steinhoff, Lena, and R. W. Palmatier. “Understanding Loyalty Program Effectiveness:
Managing Target and Bystander Effects.” Journal of the Academy of Marketing
Science 44, no. 1 (2016): 88–107. https://doi.org/10.1007/s11747-014-0405-6.'
ieee: 'L. Steinhoff and R. W. Palmatier, “Understanding Loyalty Program Effectiveness:
Managing Target and Bystander Effects,” Journal of the Academy of Marketing
Science, vol. 44, no. 1, pp. 88–107, 2016, doi: 10.1007/s11747-014-0405-6.'
mla: 'Steinhoff, Lena, and R. W. Palmatier. “Understanding Loyalty Program Effectiveness:
Managing Target and Bystander Effects.” Journal of the Academy of Marketing
Science, vol. 44, no. 1, 2016, pp. 88–107, doi:10.1007/s11747-014-0405-6.'
short: L. Steinhoff, R.W. Palmatier, Journal of the Academy of Marketing Science
44 (2016) 88–107.
date_created: 2023-06-22T16:45:16Z
date_updated: 2024-01-15T16:10:35Z
department:
- _id: '733'
doi: 10.1007/s11747-014-0405-6
intvolume: ' 44'
issue: '1'
language:
- iso: eng
page: 88-107
publication: Journal of the Academy of Marketing Science
publication_status: published
status: public
title: 'Understanding Loyalty Program Effectiveness: Managing Target and Bystander
Effects'
type: journal_article
user_id: '68445'
volume: 44
year: '2016'
...
---
_id: '45747'
author:
- first_name: C.
full_name: Witte, C.
last_name: Witte
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
citation:
ama: 'Witte C, Steinhoff L, Eggert A. The Power of Gift Purchases in Strengthening
Customer-Company Relationships. In: Proceedings of the 45th European Marketing
Academy (EMAC) Conference, Oslo. ; 2016.'
apa: Witte, C., Steinhoff, L., & Eggert, A. (2016). The Power of Gift Purchases
in Strengthening Customer-Company Relationships. Proceedings of the 45th European
Marketing Academy (EMAC) Conference, Oslo. Proceedings of the 45th European
Marketing Academy (EMAC) Conference, Oslo.
bibtex: '@inproceedings{Witte_Steinhoff_Eggert_2016, title={The Power of Gift Purchases
in Strengthening Customer-Company Relationships}, booktitle={Proceedings of the
45th European Marketing Academy (EMAC) Conference, Oslo}, author={Witte, C. and
Steinhoff, Lena and Eggert, A.}, year={2016} }'
chicago: Witte, C., Lena Steinhoff, and A. Eggert. “The Power of Gift Purchases
in Strengthening Customer-Company Relationships.” In Proceedings of the 45th
European Marketing Academy (EMAC) Conference, Oslo, 2016.
ieee: C. Witte, L. Steinhoff, and A. Eggert, “The Power of Gift Purchases in Strengthening
Customer-Company Relationships,” presented at the Proceedings of the 45th European
Marketing Academy (EMAC) Conference, Oslo, 2016.
mla: Witte, C., et al. “The Power of Gift Purchases in Strengthening Customer-Company
Relationships.” Proceedings of the 45th European Marketing Academy (EMAC) Conference,
Oslo, 2016.
short: 'C. Witte, L. Steinhoff, A. Eggert, in: Proceedings of the 45th European
Marketing Academy (EMAC) Conference, Oslo, 2016.'
conference:
location: Oslo
name: Proceedings of the 45th European Marketing Academy (EMAC) Conference
date_created: 2023-06-22T17:02:46Z
date_updated: 2024-01-15T16:35:28Z
department:
- _id: '733'
language:
- iso: eng
publication: Proceedings of the 45th European Marketing Academy (EMAC) Conference,
Oslo
publication_status: published
status: public
title: The Power of Gift Purchases in Strengthening Customer-Company Relationships
type: conference
user_id: '68445'
year: '2016'
...
---
_id: '45754'
author:
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: E.
full_name: Fang, E.
last_name: Fang
- first_name: R. W.
full_name: Palmatier, R. W.
last_name: Palmatier
- first_name: K.
full_name: Wang, K.
last_name: Wang
citation:
ama: Steinhoff L, Fang E, Palmatier RW, Wang K. Dynamic Effects of Loyalty Rewards
for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series.;
2016:16-121.
apa: Steinhoff, L., Fang, E., Palmatier, R. W., & Wang, K. (2016). Dynamic
Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute
(MSI) Working Paper Series (pp. 16–121).
bibtex: '@book{Steinhoff_Fang_Palmatier_Wang_2016, title={Dynamic Effects of Loyalty
Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper
Series}, author={Steinhoff, Lena and Fang, E. and Palmatier, R. W. and Wang, K.},
year={2016}, pages={16–121} }'
chicago: Steinhoff, Lena, E. Fang, R. W. Palmatier, and K. Wang. Dynamic Effects
of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI)
Working Paper Series, 2016.
ieee: L. Steinhoff, E. Fang, R. W. Palmatier, and K. Wang, Dynamic Effects of
Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working
Paper Series. 2016, pp. 16–121.
mla: Steinhoff, Lena, et al. Dynamic Effects of Loyalty Rewards for Contractual
Customers, Marketing Science Institute (MSI) Working Paper Series. 2016, pp.
16–121.
short: L. Steinhoff, E. Fang, R.W. Palmatier, K. Wang, Dynamic Effects of Loyalty
Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper
Series, 2016.
date_created: 2023-06-22T17:09:33Z
date_updated: 2024-01-29T12:33:47Z
department:
- _id: '733'
language:
- iso: eng
page: 16-121
publication_status: published
related_material:
link:
- relation: confirmation
url: https://www.msi.org/articles/resources/dynamic-effects-of-loyalty-rewards-for-contractual-customers/
status: public
title: Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science
Institute (MSI) Working Paper Series
type: working_paper
user_id: '68445'
year: '2016'
...
---
_id: '3309'
author:
- first_name: Patrizia
full_name: Fanasch, Patrizia
last_name: Fanasch
citation:
ama: Fanasch P. Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit
auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn;
2015.
apa: Fanasch, P. (2015). Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit
auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn.
bibtex: '@book{Fanasch_2015, title={Erfolg durch Persönlichkeit? Der Einfluss der
Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg},
publisher={Universität Paderborn}, author={Fanasch, Patrizia}, year={2015} }'
chicago: Fanasch, Patrizia. Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit
auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn,
2015.
ieee: P. Fanasch, Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit
auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn,
2015.
mla: Fanasch, Patrizia. Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit
auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn,
2015.
short: P. Fanasch, Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit
auf den Zusammenhang von Reputation und Unternehmenserfolg, Universität Paderborn,
2015.
date_created: 2018-06-22T11:57:31Z
date_updated: 2022-01-06T06:59:10Z
department:
- _id: '183'
language:
- iso: ger
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
title: Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den
Zusammenhang von Reputation und Unternehmenserfolg
type: mastersthesis
user_id: '477'
year: '2015'
...
---
_id: '3310'
author:
- first_name: Gregor Paul
full_name: Walczok, Gregor Paul
last_name: Walczok
citation:
ama: Walczok GP. Die Veränderung des Mobilfunkmarktes durch die Discountanbieter.
Universität Paderborn; 2015.
apa: Walczok, G. P. (2015). Die Veränderung des Mobilfunkmarktes durch die Discountanbieter.
Universität Paderborn.
bibtex: '@book{Walczok_2015, title={Die Veränderung des Mobilfunkmarktes durch die
Discountanbieter}, publisher={Universität Paderborn}, author={Walczok, Gregor
Paul}, year={2015} }'
chicago: Walczok, Gregor Paul. Die Veränderung des Mobilfunkmarktes durch die
Discountanbieter. Universität Paderborn, 2015.
ieee: G. P. Walczok, Die Veränderung des Mobilfunkmarktes durch die Discountanbieter.
Universität Paderborn, 2015.
mla: Walczok, Gregor Paul. Die Veränderung des Mobilfunkmarktes durch die Discountanbieter.
Universität Paderborn, 2015.
short: G.P. Walczok, Die Veränderung des Mobilfunkmarktes durch die Discountanbieter,
Universität Paderborn, 2015.
date_created: 2018-06-22T11:59:36Z
date_updated: 2022-01-06T06:59:10Z
department:
- _id: '183'
language:
- iso: ger
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
title: Die Veränderung des Mobilfunkmarktes durch die Discountanbieter
type: bachelorsthesis
user_id: '477'
year: '2015'
...
---
_id: '288'
abstract:
- lang: eng
text: Experience goods are characterised by information asymmetry and a lack of
ex ante knowledge of product quality, such that reliable external signals of quality
are likely to be highly valued. Two potentially credible sources of such information
are reviews from professional critics and ‘word of mouth’ from other consumers.
This paper makes a direct comparison between the relative influences and interactions
of reviews from both of these sources on the sales performance of video game software.
In order to empirically estimate and separate the effects of the two signals,
we analyze a sample of 1480 video games and their sales figures between 2004 and
2010. We find evidence to suggest that even after taking steps to control for
endogeneity, reviews from professional critics have a significantly positive influence
on sales which outweighs that from consumer reviews. We also find evidence to
suggest that reviews from professional critics also interact significantly with
other signals of product quality. Consequently, we contend that professional critics
adopt the role of an influencer, whereas word-of-mouth opinion acts more as a
predictor of sales in the market for video games.
author:
- first_name: Joe
full_name: Cox, Joe
last_name: Cox
- first_name: Daniel
full_name: Kaimann, Daniel
id: '18949'
last_name: Kaimann
citation:
ama: Cox J, Kaimann D. How do reviews from professional critics interact with other
signals of product quality? Evidence from the video game industry. Journal
of Consumer Behaviour. 2015;14(6):366-377. doi:10.1002/cb.1553
apa: Cox, J., & Kaimann, D. (2015). How do reviews from professional critics
interact with other signals of product quality? Evidence from the video game industry.
Journal of Consumer Behaviour, 14(6), 366–377. https://doi.org/10.1002/cb.1553
bibtex: '@article{Cox_Kaimann_2015, title={How do reviews from professional critics
interact with other signals of product quality? Evidence from the video game industry},
volume={14}, DOI={10.1002/cb.1553},
number={6}, journal={Journal of Consumer Behaviour}, publisher={Wiley Online Library},
author={Cox, Joe and Kaimann, Daniel}, year={2015}, pages={366–377} }'
chicago: 'Cox, Joe, and Daniel Kaimann. “How Do Reviews from Professional Critics
Interact with Other Signals of Product Quality? Evidence from the Video Game Industry.”
Journal of Consumer Behaviour 14, no. 6 (2015): 366–77. https://doi.org/10.1002/cb.1553.'
ieee: J. Cox and D. Kaimann, “How do reviews from professional critics interact
with other signals of product quality? Evidence from the video game industry,”
Journal of Consumer Behaviour, vol. 14, no. 6, pp. 366–377, 2015.
mla: Cox, Joe, and Daniel Kaimann. “How Do Reviews from Professional Critics Interact
with Other Signals of Product Quality? Evidence from the Video Game Industry.”
Journal of Consumer Behaviour, vol. 14, no. 6, Wiley Online Library, 2015,
pp. 366–77, doi:10.1002/cb.1553.
short: J. Cox, D. Kaimann, Journal of Consumer Behaviour 14 (2015) 366–377.
date_created: 2017-10-17T12:41:48Z
date_updated: 2022-01-06T06:58:25Z
ddc:
- '040'
department:
- _id: '183'
doi: 10.1002/cb.1553
file:
- access_level: closed
content_type: application/pdf
creator: florida
date_created: 2018-03-21T09:24:24Z
date_updated: 2018-03-21T09:24:24Z
file_id: '1467'
file_name: 288-Cox_et_al-2015-Journal_of_Consumer_Behaviour.pdf
file_size: 386704
relation: main_file
success: 1
file_date_updated: 2018-03-21T09:24:24Z
has_accepted_license: '1'
intvolume: ' 14'
issue: '6'
language:
- iso: eng
page: 366-377
project:
- _id: '1'
name: SFB 901
- _id: '8'
name: SFB 901 - Subprojekt A4
- _id: '2'
name: SFB 901 - Project Area A
publication: Journal of Consumer Behaviour
publisher: Wiley Online Library
status: public
title: How do reviews from professional critics interact with other signals of product
quality? Evidence from the video game industry
type: journal_article
user_id: '18949'
volume: 14
year: '2015'
...
---
_id: '21131'
abstract:
- lang: eng
text: 'The intention of "doing good for society" is regarded to be a crucial motivator
for employees in the public sector in order for them to perform well. Recent research
in the public sector literature calls for a deeper understanding of how this specific
public service motivation (PSM) is shaped. In our paper, we analyze how different
degrees of inclusion in the public sector impact PSM. We also investigate how
prospects of employment relations (fixed-term versus permanent contracts), temporal
differences (part-time versus full-time employment), and actual jobs (core versus
subsidiary jobs) moderate PSM in public service. Our findings show that aspects
of PSM are affected by these employment characteristics in various ways, suggesting
that the factors influencing PSM are multifaceted and that actual employment conditions
have to be taken into consideration when assessing PSM. '
author:
- first_name: Christian
full_name: Grund, Christian
last_name: Grund
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
citation:
ama: Grund C, Thommes K. Disentangling the Role of Contract Types and Sector
Disparities for Public Service Motivation.; 2015.
apa: Grund, C., & Thommes, K. (2015). Disentangling the Role of Contract
Types and Sector Disparities for Public Service Motivation.
bibtex: '@book{Grund_Thommes_2015, title={Disentangling the Role of Contract Types
and Sector Disparities for Public Service Motivation}, author={Grund, Christian
and Thommes, Kirsten}, year={2015} }'
chicago: Grund, Christian, and Kirsten Thommes. Disentangling the Role of Contract
Types and Sector Disparities for Public Service Motivation, 2015.
ieee: C. Grund and K. Thommes, Disentangling the Role of Contract Types and Sector
Disparities for Public Service Motivation. 2015.
mla: Grund, Christian, and Kirsten Thommes. Disentangling the Role of Contract
Types and Sector Disparities for Public Service Motivation. 2015.
short: C. Grund, K. Thommes, Disentangling the Role of Contract Types and Sector
Disparities for Public Service Motivation, 2015.
date_created: 2021-02-03T09:16:17Z
date_updated: 2022-01-06T06:54:46Z
department:
- _id: '178'
extern: '1'
jel:
- J45
- H83
- M55
language:
- iso: eng
page: '42'
publication_status: published
status: public
title: Disentangling the Role of Contract Types and Sector Disparities for Public
Service Motivation
type: working_paper
user_id: '49071'
year: '2015'
...
---
_id: '21132'
abstract:
- lang: eng
text: In organizations, some team members are assigned to a team for a predefined
short period of time, e.g., as they have a temporary contract, while others are
permanent members of the same team. In a laboratory experiment we analyze the
cooperation levels resulting from diverse teams, where some team members remain
with a team and others are switching teams. Our results reveal that teams consisting
partly of members with temporary membership display a lower productivity compared
to teams of permanent team members only. First, temporary team members cooperate
less than permanent team members. Second, individual effort decisions increase
with the number of team mates who are of the same type. This second effect holds
for both temps and permanents. We argue that social identity is affected by team
composition and the individuals' role in a team.
author:
- first_name: Christian
full_name: Grund, Christian
last_name: Grund
- first_name: Christine
full_name: Harbring, Christine
last_name: Harbring
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
citation:
ama: 'Grund C, Harbring C, Thommes K. Cooperation in Diverse Teams: The Role
of Temporary Group Membership.; 2015.'
apa: 'Grund, C., Harbring, C., & Thommes, K. (2015). Cooperation in Diverse
Teams: The Role of Temporary Group Membership.'
bibtex: '@book{Grund_Harbring_Thommes_2015, title={Cooperation in Diverse Teams:
The Role of Temporary Group Membership}, author={Grund, Christian and Harbring,
Christine and Thommes, Kirsten}, year={2015} }'
chicago: 'Grund, Christian, Christine Harbring, and Kirsten Thommes. Cooperation
in Diverse Teams: The Role of Temporary Group Membership, 2015.'
ieee: 'C. Grund, C. Harbring, and K. Thommes, Cooperation in Diverse Teams: The
Role of Temporary Group Membership. 2015.'
mla: 'Grund, Christian, et al. Cooperation in Diverse Teams: The Role of Temporary
Group Membership. 2015.'
short: 'C. Grund, C. Harbring, K. Thommes, Cooperation in Diverse Teams: The Role
of Temporary Group Membership, 2015.'
date_created: 2021-02-03T09:19:30Z
date_updated: 2022-01-06T06:54:46Z
department:
- _id: '178'
extern: '1'
jel:
- C9
- M5
language:
- iso: eng
page: '32'
publication_status: published
status: public
title: 'Cooperation in Diverse Teams: The Role of Temporary Group Membership'
type: working_paper
user_id: '49071'
year: '2015'
...
---
_id: '228'
abstract:
- lang: eng
text: 'We investigate the pervasiveness of lying in professional contexts such as
insurance fraud, tax evasion and untrue job applications. We argue that lying
in professional contexts share three characterizing features: (1) the gain from
the dishonest behavior is uncertain, (2) the harm that lying may cause to the
other party is only indirect and (3) lies are more indirect lies by action or
written statements. Conducted as a field experiment with a heterogenous group
of participants during a University ‘‘Open House Day’’, our ‘‘gumball-machineexperiment’’
provides field evidence on how preferences for lying are shaped in situations
typically found in professional contexts which we consider to be particularly
prone to lying behavior compared to other contexts. As a key innovation, our experimental
design allows measuring exact levels of cheating behavior under anonymous conditions.
We find clean evidence that cheating is prevalent across all sub groups and that
more than 32% of the population cheats for their own gain. However, an analysis
of the cheating rates with respect to highest educational degree and professional
status reveals that students cheat more than non-students. This finding warrants
a careful interpretation of generalizing laboratory findings with student subjects
about the prevalence of cheating in the population.'
author:
- first_name: Rene
full_name: Fahr, Rene
id: '111'
last_name: Fahr
- first_name: Behnud
full_name: Mir Djawadi, Behnud
id: '26032'
last_name: Mir Djawadi
orcid: 0000-0002-6271-5912
citation:
ama: 'Fahr R, Mir Djawadi B. “…and they are really lying”: Clean Evidence on the
Pervasiveness of Cheating in Professional Contexts from a Field Experiment. Journal
of Economic Psychology. 2015:48-59. doi:10.1016/j.joep.2015.03.002'
apa: 'Fahr, R., & Mir Djawadi, B. (2015). “…and they are really lying”: Clean
Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field
Experiment. Journal of Economic Psychology, 48–59. https://doi.org/10.1016/j.joep.2015.03.002'
bibtex: '@article{Fahr_Mir Djawadi_2015, title={“…and they are really lying”: Clean
Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field
Experiment.}, DOI={10.1016/j.joep.2015.03.002},
journal={Journal of Economic Psychology}, publisher={Elsevier}, author={Fahr,
Rene and Mir Djawadi, Behnud}, year={2015}, pages={48–59} }'
chicago: 'Fahr, Rene, and Behnud Mir Djawadi. “‘…and They Are Really Lying’: Clean
Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field
Experiment.” Journal of Economic Psychology, 2015, 48–59. https://doi.org/10.1016/j.joep.2015.03.002.'
ieee: 'R. Fahr and B. Mir Djawadi, “‘…and they are really lying’: Clean Evidence
on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.,”
Journal of Economic Psychology, pp. 48–59, 2015.'
mla: 'Fahr, Rene, and Behnud Mir Djawadi. “‘…and They Are Really Lying’: Clean Evidence
on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.”
Journal of Economic Psychology, Elsevier, 2015, pp. 48–59, doi:10.1016/j.joep.2015.03.002.'
short: R. Fahr, B. Mir Djawadi, Journal of Economic Psychology (2015) 48–59.
date_created: 2017-10-17T12:41:36Z
date_updated: 2022-01-06T06:55:41Z
ddc:
- '040'
department:
- _id: '179'
doi: 10.1016/j.joep.2015.03.002
file:
- access_level: closed
content_type: application/pdf
creator: florida
date_created: 2018-03-21T10:33:10Z
date_updated: 2018-03-21T10:33:10Z
file_id: '1505'
file_name: 228-1-s2.0-S016748701500029X-main.pdf
file_size: 1341791
relation: main_file
success: 1
file_date_updated: 2018-03-21T10:33:10Z
has_accepted_license: '1'
language:
- iso: eng
page: 48-59
project:
- _id: '1'
name: SFB 901
- _id: '8'
name: SFB 901 - Subprojekt A4
- _id: '2'
name: SFB 901 - Project Area A
publication: Journal of Economic Psychology
publisher: Elsevier
status: public
title: '“…and they are really lying”: Clean Evidence on the Pervasiveness of Cheating
in Professional Contexts from a Field Experiment.'
type: journal_article
user_id: '477'
year: '2015'
...
---
_id: '7722'
author:
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: L
full_name: Steinhoff, L
last_name: Steinhoff
- first_name: C
full_name: Witte, C
last_name: Witte
citation:
ama: 'Eggert A, Steinhoff L, Witte C. You Might Want to Engage Your Customers,
But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement
on Customer Loyalty. In: 2015 AMA Summer Marketing Educators’ Conference Proceedings.
; 2015.'
apa: 'Eggert, A., Steinhoff, L., & Witte, C. (2015). You Might Want to Engage
Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated
Customer Engagement on Customer Loyalty. In 2015 AMA Summer Marketing Educators’
Conference Proceedings.'
bibtex: '@inproceedings{Eggert_Steinhoff_Witte_2015, title={ You Might Want to Engage
Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated
Customer Engagement on Customer Loyalty}, booktitle={2015 AMA Summer Marketing
Educators’ Conference Proceedings}, author={Eggert, A and Steinhoff, L and Witte,
C}, year={2015} }'
chicago: 'Eggert, A, L Steinhoff, and C Witte. “ You Might Want to Engage Your Customers,
But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement
on Customer Loyalty.” In 2015 AMA Summer Marketing Educators’ Conference Proceedings,
2015.'
ieee: 'A. Eggert, L. Steinhoff, and C. Witte, “ You Might Want to Engage Your Customers,
But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement
on Customer Loyalty,” in 2015 AMA Summer Marketing Educators’ Conference Proceedings,
2015.'
mla: 'Eggert, A., et al. “ You Might Want to Engage Your Customers, But Choose Them
Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer
Loyalty.” 2015 AMA Summer Marketing Educators’ Conference Proceedings,
2015.'
short: 'A. Eggert, L. Steinhoff, C. Witte, in: 2015 AMA Summer Marketing Educators’
Conference Proceedings, 2015.'
date_created: 2019-02-16T08:03:43Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: 2015 AMA Summer Marketing Educators' Conference Proceedings
status: public
title: ' You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed
Effects of Company-Initiated Customer Engagement on Customer Loyalty'
type: conference
user_id: '57352'
year: '2015'
...
---
_id: '7723'
author:
- first_name: C
full_name: Cramer, C
last_name: Cramer
- first_name: E
full_name: Böhm, E
last_name: Böhm
- first_name: A
full_name: Eggert, A
last_name: Eggert
citation:
ama: 'Cramer C, Böhm E, Eggert A. Stock Market Reactions to Business Service Outsourcing
in Manufacturing Firms. In: Proceedings of the 44th European Marketing Academy
(EMAC) Conference. ; 2015.'
apa: Cramer, C., Böhm, E., & Eggert, A. (2015). Stock Market Reactions to Business
Service Outsourcing in Manufacturing Firms. In Proceedings of the 44th European
Marketing Academy (EMAC) Conference.
bibtex: '@inproceedings{Cramer_Böhm_Eggert_2015, title={Stock Market Reactions to
Business Service Outsourcing in Manufacturing Firms}, booktitle={Proceedings of
the 44th European Marketing Academy (EMAC) Conference}, author={Cramer, C and
Böhm, E and Eggert, A}, year={2015} }'
chicago: Cramer, C, E Böhm, and A Eggert. “Stock Market Reactions to Business Service
Outsourcing in Manufacturing Firms.” In Proceedings of the 44th European Marketing
Academy (EMAC) Conference, 2015.
ieee: C. Cramer, E. Böhm, and A. Eggert, “Stock Market Reactions to Business Service
Outsourcing in Manufacturing Firms,” in Proceedings of the 44th European Marketing
Academy (EMAC) Conference, 2015.
mla: Cramer, C., et al. “Stock Market Reactions to Business Service Outsourcing
in Manufacturing Firms.” Proceedings of the 44th European Marketing Academy
(EMAC) Conference, 2015.
short: 'C. Cramer, E. Böhm, A. Eggert, in: Proceedings of the 44th European Marketing
Academy (EMAC) Conference, 2015.'
date_created: 2019-02-16T08:09:06Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 44th European Marketing Academy (EMAC) Conference
status: public
title: Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms
type: conference
user_id: '57352'
year: '2015'
...
---
_id: '7724'
author:
- first_name: L
full_name: Feider, L
last_name: Feider
- first_name: I
full_name: Garnefeld, I
last_name: Garnefeld
- first_name: E
full_name: Böhm, E
last_name: Böhm
citation:
ama: 'Feider L, Garnefeld I, Böhm E. Threatening customers not to return – An effective
strategy for online retailers? In: Proceedings of the 44th European Marketing
Academy (EMAC) Conference. ; 2015.'
apa: Feider, L., Garnefeld, I., & Böhm, E. (2015). Threatening customers not
to return – An effective strategy for online retailers? In Proceedings of the
44th European Marketing Academy (EMAC) Conference.
bibtex: '@inproceedings{Feider_Garnefeld_Böhm_2015, title={Threatening customers
not to return – An effective strategy for online retailers?}, booktitle={Proceedings
of the 44th European Marketing Academy (EMAC) Conference}, author={Feider, L and
Garnefeld, I and Böhm, E}, year={2015} }'
chicago: Feider, L, I Garnefeld, and E Böhm. “Threatening Customers Not to Return
– An Effective Strategy for Online Retailers?” In Proceedings of the 44th European
Marketing Academy (EMAC) Conference, 2015.
ieee: L. Feider, I. Garnefeld, and E. Böhm, “Threatening customers not to return
– An effective strategy for online retailers?,” in Proceedings of the 44th
European Marketing Academy (EMAC) Conference, 2015.
mla: Feider, L., et al. “Threatening Customers Not to Return – An Effective Strategy
for Online Retailers?” Proceedings of the 44th European Marketing Academy (EMAC)
Conference, 2015.
short: 'L. Feider, I. Garnefeld, E. Böhm, in: Proceedings of the 44th European Marketing
Academy (EMAC) Conference, 2015.'
date_created: 2019-02-16T08:16:00Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 44th European Marketing Academy (EMAC) Conference
status: public
title: Threatening customers not to return – An effective strategy for online retailers?
type: conference
user_id: '57352'
year: '2015'
...
---
_id: '5701'
abstract:
- lang: eng
text: "Purpose\r\n– The purpose of this paper is to craft a future research agenda
to advance smart service research and practice. Smart services are delivered to
or via intelligent objects that feature awareness and connectivity. For service
researchers and managers, one of the most fascinating aspects of smart service
provision is that the connected object is able to sense its own condition and
its surroundings and thus allows for real-time data collection, continuous communication
and interactive feedback. \r\n\r\nDesign/methodology/approach\r\n– This article
is based on discussions in the workshop on “Fresh perspectives on technology in
service” at the International Network of Service Researchers on September 26,
2014 at CTF, Karlstad, Sweden. The paper summarizes the discussion on smart services,
adds an extensive literature review, provides examples from business practice
and develops a structured approach to new research avenues. \r\n\r\nFindings\r\n–
We propose that smart services vary on their individual level of autonomous decision-making,
visibility and embeddedness in objects and customer lives. Based on a discussion
of these characteristics, we identify research avenues regarding the perception
and nature of smart services, the adoption of smart services, the innovation through
smart services as well as regarding the development of new business models. \r\n\r\nOriginality/value\r\n–
Smart services is a new emerging topic in service marketing research, their implications
on organizations, customers and the service landscape have not been fully explored.
We provide a fresh perspective on service research by characterizing relevant
aspects of smart service that will stimulate fruitful future research and advance
the understanding and practice of smart services."
article_type: original
author:
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Kristina
full_name: Heinonen, Kristina
last_name: Heinonen
- first_name: Amy L
full_name: Ostrom, Amy L
last_name: Ostrom
- first_name: Lia
full_name: Patricio, Lia
last_name: Patricio
- first_name: Rui
full_name: Sousa, Rui
last_name: Sousa
- first_name: Chris
full_name: Voss, Chris
last_name: Voss
- first_name: Jos
full_name: Lemmink, Jos
last_name: Lemmink
citation:
ama: 'Wünderlich N, Heinonen K, Ostrom AL, et al. Futurizing” Smart Service: Implications
for Service Researchers and Managers. Journal of Services Marketing. 2015;29(6/7):442-447.'
apa: 'Wünderlich, N., Heinonen, K., Ostrom, A. L., Patricio, L., Sousa, R., Voss,
C., & Lemmink, J. (2015). Futurizing” Smart Service: Implications for Service
Researchers and Managers. Journal of Services Marketing, 29(6/7),
442–447.'
bibtex: '@article{Wünderlich_Heinonen_Ostrom_Patricio_Sousa_Voss_Lemmink_2015, title={Futurizing”
Smart Service: Implications for Service Researchers and Managers.}, volume={29},
number={6/7}, journal={Journal of Services Marketing}, publisher={Emerald Group
Publishing Limited}, author={Wünderlich, Nancy and Heinonen, Kristina and Ostrom,
Amy L and Patricio, Lia and Sousa, Rui and Voss, Chris and Lemmink, Jos}, year={2015},
pages={442–447} }'
chicago: 'Wünderlich, Nancy, Kristina Heinonen, Amy L Ostrom, Lia Patricio, Rui
Sousa, Chris Voss, and Jos Lemmink. “Futurizing” Smart Service: Implications for
Service Researchers and Managers.” Journal of Services Marketing 29, no.
6/7 (2015): 442–47.'
ieee: 'N. Wünderlich et al., “Futurizing” Smart Service: Implications for
Service Researchers and Managers.,” Journal of Services Marketing, vol.
29, no. 6/7, pp. 442–447, 2015.'
mla: 'Wünderlich, Nancy, et al. “Futurizing” Smart Service: Implications for Service
Researchers and Managers.” Journal of Services Marketing, vol. 29, no.
6/7, Emerald Group Publishing Limited, 2015, pp. 442–47.'
short: N. Wünderlich, K. Heinonen, A.L. Ostrom, L. Patricio, R. Sousa, C. Voss,
J. Lemmink, Journal of Services Marketing 29 (2015) 442–447.
date_created: 2018-11-15T11:27:26Z
date_updated: 2022-01-06T07:02:36Z
department:
- _id: '181'
intvolume: ' 29'
issue: 6/7
keyword:
- Connected services
- Intelligent object
- New service type
- Smart services
language:
- iso: eng
page: 442-447
publication: Journal of Services Marketing
publication_status: published
publisher: Emerald Group Publishing Limited
status: public
title: 'Futurizing” Smart Service: Implications for Service Researchers and Managers.'
type: journal_article
user_id: '37741'
volume: 29
year: '2015'
...
---
_id: '5703'
abstract:
- lang: eng
text: "Purpose\r\n– The purpose of this paper is to encourage the reader to think
differently about service-related issues and to strive to conduct service research
that makes a transformational impact on individuals, organizations and society.
The authors suggest that service researchers are in an excellent position to develop
research that matters by making stronger connections with theory and elevating
purely applied research to research that is higher in both practical relevance
and methodological rigor. \r\n\r\nDesign/methodology/approach\r\n– This paper
takes a conceptual approach, connecting pertinent literature with new ideas highlighted
in this special issue. \r\n\r\nFindings\r\n– This paper proposes that service
researchers look beyond traditional service applications, take a multi-disciplinary
approach to problem-solving and make greater strides towards connecting theory
and practice. The authors propose a Model of Rigorous and Relevant Research, and
call for fresh thinking across a wide range of research areas, including enhancing
the customer experience, crafting innovation, integrating technology and measuring
service outcomes. \r\n\r\nOriginality/value\r\n– The originality of this essay
lies in its focus on revitalizing the discussion on relevance and rigor as a path
forward for service research. Additionally, this paper offers new insights on
core management aspects of service provision that provide a solid platform for
future work in service research."
article_type: original
author:
- first_name: Anders
full_name: Gustafsson, Anders
last_name: Gustafsson
- first_name: Lerzan
full_name: Aksoy, Lerzan
last_name: Aksoy
- first_name: Michael K
full_name: Brady, Michael K
last_name: Brady
- first_name: Janet R
full_name: McColl-Kennedy, Janet R
last_name: McColl-Kennedy
- first_name: Nancy J
full_name: Sirianni, Nancy J
last_name: Sirianni
- first_name: Lars
full_name: Witell, Lars
last_name: Witell
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: Gustafsson A, Aksoy L, Brady MK, et al. Conducting Service Research that Matters.
Journal of Services Marketing. 2015;29(6/7):425-429.
apa: Gustafsson, A., Aksoy, L., Brady, M. K., McColl-Kennedy, J. R., Sirianni, N.
J., Witell, L., & Wünderlich, N. (2015). Conducting Service Research that
Matters. Journal of Services Marketing, 29(6/7), 425–429.
bibtex: '@article{Gustafsson_Aksoy_Brady_McColl-Kennedy_Sirianni_Witell_Wünderlich_2015,
title={Conducting Service Research that Matters.}, volume={29}, number={6/7},
journal={Journal of Services Marketing}, publisher={Emerald Group Publishing Limited},
author={Gustafsson, Anders and Aksoy, Lerzan and Brady, Michael K and McColl-Kennedy,
Janet R and Sirianni, Nancy J and Witell, Lars and Wünderlich, Nancy}, year={2015},
pages={425–429} }'
chicago: 'Gustafsson, Anders, Lerzan Aksoy, Michael K Brady, Janet R McColl-Kennedy,
Nancy J Sirianni, Lars Witell, and Nancy Wünderlich. “Conducting Service Research
That Matters.” Journal of Services Marketing 29, no. 6/7 (2015): 425–29.'
ieee: A. Gustafsson et al., “Conducting Service Research that Matters.,”
Journal of Services Marketing, vol. 29, no. 6/7, pp. 425–429, 2015.
mla: Gustafsson, Anders, et al. “Conducting Service Research That Matters.” Journal
of Services Marketing, vol. 29, no. 6/7, Emerald Group Publishing Limited,
2015, pp. 425–29.
short: A. Gustafsson, L. Aksoy, M.K. Brady, J.R. McColl-Kennedy, N.J. Sirianni,
L. Witell, N. Wünderlich, Journal of Services Marketing 29 (2015) 425–429.
date_created: 2018-11-15T11:32:07Z
date_updated: 2022-01-06T07:02:36Z
department:
- _id: '181'
intvolume: ' 29'
issue: 6/7
keyword:
- Relevance
- Service technology
- Service innovation
- Customer experience
- Rigor
- Service outcomes
language:
- iso: eng
page: 425-429
publication: Journal of Services Marketing
publication_status: published
publisher: Emerald Group Publishing Limited
status: public
title: Conducting Service Research that Matters.
type: journal_article
user_id: '37741'
volume: 29
year: '2015'
...
---
_id: '5704'
abstract:
- lang: eng
text: 'Advancements in information technology have changed the way customers experience
a service encounter and their relationship with service providers. Especially
technology-based self-service channels have found their way into the 21st century
service economy. While research embraces these channels for their cost-efficiency,
it has not examined whether a shift from personal to self-service affects customer–firm
relationships. Drawing from the service-dominant logic and its central concept
of value-in-context, we discuss customers’ value creation in self-service and
personal service channels and examine the long-term impact of these channels on
customer retention. Using longitudinal customer data, we investigate how the ratio
of self-service versus personal service use influences customer defection over
time. Our findings suggest that the ratio of self-service to personal service
used affects customer defection in a U-shaped manner, with intermediate levels
of both self-service and personal service use being associated with the lowest
likelihood of defection. We also find that this effect mitigates over time. We
conclude that firms should not shift customers toward self-service channels completely,
especially not at the beginning of a relationship. Our study underlines the importance
of understanding when and how self-service technologies create valuable customer
experiences and stresses the notion of actively managing customers’ cocreation
of value. '
article_type: original
author:
- first_name: Anne
full_name: Scherer, Anne
last_name: Scherer
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Florian
full_name: Von Wangenheim, Florian
last_name: Von Wangenheim
citation:
ama: 'Scherer A, Wünderlich N, Von Wangenheim F. The Value of Self-Service: Long-Term
Effects of Technology-Based Self-Service Usage on Customer Retention. MIS Quarterly.
2015;39(1):177-200.'
apa: 'Scherer, A., Wünderlich, N., & Von Wangenheim, F. (2015). The Value of
Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer
Retention. MIS Quarterly, 39(1), 177–200.'
bibtex: '@article{Scherer_Wünderlich_Von Wangenheim_2015, title={The Value of Self-Service:
Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.},
volume={39}, number={1}, journal={MIS Quarterly}, publisher={MIS RC}, author={Scherer,
Anne and Wünderlich, Nancy and Von Wangenheim, Florian}, year={2015}, pages={177–200}
}'
chicago: 'Scherer, Anne, Nancy Wünderlich, and Florian Von Wangenheim. “The Value
of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer
Retention.” MIS Quarterly 39, no. 1 (2015): 177–200.'
ieee: 'A. Scherer, N. Wünderlich, and F. Von Wangenheim, “The Value of Self-Service:
Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.,”
MIS Quarterly, vol. 39, no. 1, pp. 177–200, 2015.'
mla: 'Scherer, Anne, et al. “The Value of Self-Service: Long-Term Effects of Technology-Based
Self-Service Usage on Customer Retention.” MIS Quarterly, vol. 39, no.
1, MIS RC, 2015, pp. 177–200.'
short: A. Scherer, N. Wünderlich, F. Von Wangenheim, MIS Quarterly 39 (2015) 177–200.
date_created: 2018-11-15T11:36:38Z
date_updated: 2022-01-06T07:02:36Z
department:
- _id: '181'
intvolume: ' 39'
issue: '1'
keyword:
- customer defection
- customer retention
- e-service
- longitudinal
- Self-service
- value-in-context
language:
- iso: eng
page: 177-200
publication: MIS Quarterly
publication_identifier:
issn:
- 0276-7783.
publication_status: published
publisher: MIS RC
status: public
title: 'The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service
Usage on Customer Retention.'
type: journal_article
user_id: '37741'
volume: 39
year: '2015'
...
---
_id: '5705'
abstract:
- lang: eng
text: 'Despite the growing literature on loyalty program (LP) research, many questions
remain underexplored. Driven by advancements in information technology, marketing
analytics, and consumer interface platforms (e.g., mobile devices), there have
been many recent developments in LP practices around the world. They impose new
challenges and create exciting opportunities for future LP research. The main
objective of this paper is to identify missing links in the literature and to
craft a future research agenda to advance LP research and practice. Our discussion
focuses on three key areas: (1) LP designs, (2) Assessment of LP performance,
and (3) Emerging trends and the impact of new technologies. We highlight several
gaps in the literature and outline research opportunities in each area.'
article_type: original
author:
- first_name: Els
full_name: Breugelmans, Els
last_name: Breugelmans
- first_name: Tammo H A
full_name: Bijmolt, Tammo H A
last_name: Bijmolt
- first_name: Jie
full_name: Zhang, Jie
last_name: Zhang
- first_name: Leonardo J
full_name: Basso, Leonardo J
last_name: Basso
- first_name: Matilda
full_name: Dorotic, Matilda
last_name: Dorotic
- first_name: Praveen
full_name: Kopalle, Praveen
last_name: Kopalle
- first_name: Alec
full_name: Minnema, Alec
last_name: Minnema
- first_name: Willem Jan
full_name: Mijnlieff, Willem Jan
last_name: Mijnlieff
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: 'Breugelmans E, Bijmolt THA, Zhang J, et al. Advancing Research on Loyalty
Programs: A Future Research Agenda. Marketing Letters. 2015;26(2):127-139.'
apa: 'Breugelmans, E., Bijmolt, T. H. A., Zhang, J., Basso, L. J., Dorotic, M.,
Kopalle, P., … Wünderlich, N. (2015). Advancing Research on Loyalty Programs:
A Future Research Agenda. Marketing Letters, 26(2), 127–139.'
bibtex: '@article{Breugelmans_Bijmolt_Zhang_Basso_Dorotic_Kopalle_Minnema_Mijnlieff_Wünderlich_2015,
title={Advancing Research on Loyalty Programs: A Future Research Agenda.}, volume={26},
number={2}, journal={Marketing Letters}, publisher={Springer}, author={Breugelmans,
Els and Bijmolt, Tammo H A and Zhang, Jie and Basso, Leonardo J and Dorotic, Matilda
and Kopalle, Praveen and Minnema, Alec and Mijnlieff, Willem Jan and Wünderlich,
Nancy}, year={2015}, pages={127–139} }'
chicago: 'Breugelmans, Els, Tammo H A Bijmolt, Jie Zhang, Leonardo J Basso, Matilda
Dorotic, Praveen Kopalle, Alec Minnema, Willem Jan Mijnlieff, and Nancy Wünderlich.
“Advancing Research on Loyalty Programs: A Future Research Agenda.” Marketing
Letters 26, no. 2 (2015): 127–39.'
ieee: 'E. Breugelmans et al., “Advancing Research on Loyalty Programs: A
Future Research Agenda.,” Marketing Letters, vol. 26, no. 2, pp. 127–139,
2015.'
mla: 'Breugelmans, Els, et al. “Advancing Research on Loyalty Programs: A Future
Research Agenda.” Marketing Letters, vol. 26, no. 2, Springer, 2015, pp.
127–39.'
short: E. Breugelmans, T.H.A. Bijmolt, J. Zhang, L.J. Basso, M. Dorotic, P. Kopalle,
A. Minnema, W.J. Mijnlieff, N. Wünderlich, Marketing Letters 26 (2015) 127–139.
date_created: 2018-11-15T11:46:22Z
date_updated: 2022-01-06T07:02:36Z
department:
- _id: '181'
intvolume: ' 26'
issue: '2'
keyword:
- Loyalty programs
- Loyalty program design
- Loyalty program performance assessment
- Emerging trends
- Partnership loyalty programs
- Customer relationship management
language:
- iso: eng
page: 127-139
publication: Marketing Letters
publication_status: published
publisher: Springer
status: public
title: 'Advancing Research on Loyalty Programs: A Future Research Agenda.'
type: journal_article
user_id: '37741'
volume: 26
year: '2015'
...
---
_id: '4847'
author:
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Lena
full_name: Steinhoff, Lena
last_name: Steinhoff
- first_name: Ina
full_name: Garnefeld, Ina
last_name: Garnefeld
citation:
ama: Eggert A, Steinhoff L, Garnefeld I. Managing the bright and dark sides of status
endowment in hierarchical loyalty programs. Journal of Service Research.
2015;18(2):210--228.
apa: Eggert, A., Steinhoff, L., & Garnefeld, I. (2015). Managing the bright
and dark sides of status endowment in hierarchical loyalty programs. Journal
of Service Research, 18(2), 210--228.
bibtex: '@article{Eggert_Steinhoff_Garnefeld_2015, title={Managing the bright and
dark sides of status endowment in hierarchical loyalty programs}, volume={18},
number={2}, journal={Journal of Service Research}, author={Eggert, Andreas and
Steinhoff, Lena and Garnefeld, Ina}, year={2015}, pages={210--228} }'
chicago: 'Eggert, Andreas, Lena Steinhoff, and Ina Garnefeld. “Managing the Bright
and Dark Sides of Status Endowment in Hierarchical Loyalty Programs.” Journal
of Service Research 18, no. 2 (2015): 210--228.'
ieee: A. Eggert, L. Steinhoff, and I. Garnefeld, “Managing the bright and dark sides
of status endowment in hierarchical loyalty programs,” Journal of Service Research,
vol. 18, no. 2, pp. 210--228, 2015.
mla: Eggert, Andreas, et al. “Managing the Bright and Dark Sides of Status Endowment
in Hierarchical Loyalty Programs.” Journal of Service Research, vol. 18,
no. 2, 2015, pp. 210--228.
short: A. Eggert, L. Steinhoff, I. Garnefeld, Journal of Service Research 18 (2015)
210--228.
date_created: 2018-10-25T08:56:11Z
date_updated: 2022-01-06T07:01:27Z
department:
- _id: '180'
intvolume: ' 18'
issue: '2'
language:
- iso: eng
page: 210--228
publication: Journal of Service Research
status: public
title: Managing the bright and dark sides of status endowment in hierarchical loyalty
programs
type: journal_article
user_id: '57352'
volume: 18
year: '2015'
...
---
_id: '4848'
author:
- first_name: Harri
full_name: Terho, Harri
last_name: Terho
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Alexander
full_name: Haas, Alexander
last_name: Haas
- first_name: Wolfgang
full_name: Ulaga, Wolfgang
last_name: Ulaga
citation:
ama: 'Terho H, Eggert A, Haas A, Ulaga W. How sales strategy translates into performance:
The role of salesperson customer orientation and value-based selling. Industrial
Marketing Management. 2015:12--21.'
apa: 'Terho, H., Eggert, A., Haas, A., & Ulaga, W. (2015). How sales strategy
translates into performance: The role of salesperson customer orientation and
value-based selling. Industrial Marketing Management, 12--21.'
bibtex: '@article{Terho_Eggert_Haas_Ulaga_2015, title={How sales strategy translates
into performance: The role of salesperson customer orientation and value-based
selling}, journal={Industrial Marketing Management}, author={Terho, Harri and
Eggert, Andreas and Haas, Alexander and Ulaga, Wolfgang}, year={2015}, pages={12--21}
}'
chicago: 'Terho, Harri, Andreas Eggert, Alexander Haas, and Wolfgang Ulaga. “How
Sales Strategy Translates into Performance: The Role of Salesperson Customer Orientation
and Value-Based Selling.” Industrial Marketing Management, 2015, 12--21.'
ieee: 'H. Terho, A. Eggert, A. Haas, and W. Ulaga, “How sales strategy translates
into performance: The role of salesperson customer orientation and value-based
selling,” Industrial Marketing Management, pp. 12--21, 2015.'
mla: 'Terho, Harri, et al. “How Sales Strategy Translates into Performance: The
Role of Salesperson Customer Orientation and Value-Based Selling.” Industrial
Marketing Management, 2015, pp. 12--21.'
short: H. Terho, A. Eggert, A. Haas, W. Ulaga, Industrial Marketing Management (2015)
12--21.
date_created: 2018-10-25T09:33:30Z
date_updated: 2022-01-06T07:01:27Z
department:
- _id: '180'
page: 12--21
publication: Industrial Marketing Management
status: public
title: 'How sales strategy translates into performance: The role of salesperson customer
orientation and value-based selling'
type: journal_article
user_id: '57352'
year: '2015'
...
---
_id: '4849'
author:
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Christoph
full_name: Thiesbrummel, Christoph
last_name: Thiesbrummel
- first_name: Christian
full_name: Deutscher, Christian
last_name: Deutscher
citation:
ama: 'Eggert A, Thiesbrummel C, Deutscher C. Heading for new shores: Do service
and hybrid innovations outperform product innovations in industrial companies?
Industrial Marketing Management. 2015:173--183.'
apa: 'Eggert, A., Thiesbrummel, C., & Deutscher, C. (2015). Heading for new
shores: Do service and hybrid innovations outperform product innovations in industrial
companies? Industrial Marketing Management, 173--183.'
bibtex: '@article{Eggert_Thiesbrummel_Deutscher_2015, title={Heading for new shores:
Do service and hybrid innovations outperform product innovations in industrial
companies?}, journal={Industrial Marketing Management}, author={Eggert, Andreas
and Thiesbrummel, Christoph and Deutscher, Christian}, year={2015}, pages={173--183}
}'
chicago: 'Eggert, Andreas, Christoph Thiesbrummel, and Christian Deutscher. “Heading
for New Shores: Do Service and Hybrid Innovations Outperform Product Innovations
in Industrial Companies?” Industrial Marketing Management, 2015, 173--183.'
ieee: 'A. Eggert, C. Thiesbrummel, and C. Deutscher, “Heading for new shores: Do
service and hybrid innovations outperform product innovations in industrial companies?,”
Industrial Marketing Management, pp. 173--183, 2015.'
mla: 'Eggert, Andreas, et al. “Heading for New Shores: Do Service and Hybrid Innovations
Outperform Product Innovations in Industrial Companies?” Industrial Marketing
Management, 2015, pp. 173--183.'
short: A. Eggert, C. Thiesbrummel, C. Deutscher, Industrial Marketing Management
(2015) 173--183.
date_created: 2018-10-25T09:34:37Z
date_updated: 2022-01-06T07:01:27Z
department:
- _id: '180'
page: 173--183
publication: Industrial Marketing Management
status: public
title: 'Heading for new shores: Do service and hybrid innovations outperform product
innovations in industrial companies?'
type: journal_article
user_id: '57352'
year: '2015'
...
---
_id: '4871'
author:
- first_name: Behnud Mir
full_name: Djawadi, Behnud Mir
last_name: Djawadi
- first_name: René
full_name: Fahr, René
last_name: Fahr
citation:
ama: 'Djawadi BM, Fahr R. “...and they are really lying: Clean Evidence on the Pervasiveness
of Cheating in Professional Contexts from a Field Experiment.” Journal of Economic
Psychology. 2015;48:48-59.'
apa: 'Djawadi, B. M., & Fahr, R. (2015). “...and they are really lying: Clean
Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field
Experiment.” Journal of Economic Psychology, 48, 48–59.'
bibtex: '@article{Djawadi_Fahr_2015, title={“...and they are really lying: Clean
Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field
Experiment”}, volume={48}, journal={Journal of Economic Psychology}, author={Djawadi,
Behnud Mir and Fahr, René}, year={2015}, pages={48–59} }'
chicago: 'Djawadi, Behnud Mir, and René Fahr. “‘...And They Are Really Lying: Clean
Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field
Experiment.’” Journal of Economic Psychology 48 (2015): 48–59.'
ieee: 'B. M. Djawadi and R. Fahr, “‘...and they are really lying: Clean Evidence
on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment,’”
Journal of Economic Psychology, vol. 48, pp. 48–59, 2015.'
mla: 'Djawadi, Behnud Mir, and René Fahr. “‘...And They Are Really Lying: Clean
Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field
Experiment.’” Journal of Economic Psychology, vol. 48, 2015, pp. 48–59.'
short: B.M. Djawadi, R. Fahr, Journal of Economic Psychology 48 (2015) 48–59.
date_created: 2018-10-26T07:01:44Z
date_updated: 2022-01-06T07:01:28Z
department:
- _id: '178'
- _id: '179'
intvolume: ' 48'
language:
- iso: eng
page: 48-59
publication: Journal of Economic Psychology
publication_status: published
status: public
title: '"...and they are really lying: Clean Evidence on the Pervasiveness of Cheating
in Professional Contexts from a Field Experiment"'
type: journal_article
user_id: '69384'
volume: 48
year: '2015'
...
---
_id: '4943'
author:
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Alexander
full_name: Haas, Alexander
last_name: Haas
- first_name: Wolfgang
full_name: Ulaga, Wolfgang
last_name: Ulaga
- first_name: Harri
full_name: Terho, Harri
last_name: Terho
citation:
ama: 'Eggert A, Haas A, Ulaga W, Terho H. Wertbasiertes Verkaufen auf Industriegütermärkten.
In: Handbuch Business-to-Business-Marketing. Wiesbaden: Springer Fachmedien
Wiesbaden; 2015:483-495. doi:10.1007/978-3-8349-4681-2_23'
apa: 'Eggert, A., Haas, A., Ulaga, W., & Terho, H. (2015). Wertbasiertes Verkaufen
auf Industriegütermärkten. In Handbuch Business-to-Business-Marketing (pp.
483–495). Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-8349-4681-2_23'
bibtex: '@inbook{Eggert_Haas_Ulaga_Terho_2015, place={Wiesbaden}, title={Wertbasiertes
Verkaufen auf Industriegütermärkten}, DOI={10.1007/978-3-8349-4681-2_23},
booktitle={Handbuch Business-to-Business-Marketing}, publisher={Springer Fachmedien
Wiesbaden}, author={Eggert, Andreas and Haas, Alexander and Ulaga, Wolfgang and
Terho, Harri}, year={2015}, pages={483–495} }'
chicago: 'Eggert, Andreas, Alexander Haas, Wolfgang Ulaga, and Harri Terho. “Wertbasiertes
Verkaufen Auf Industriegütermärkten.” In Handbuch Business-to-Business-Marketing,
483–95. Wiesbaden: Springer Fachmedien Wiesbaden, 2015. https://doi.org/10.1007/978-3-8349-4681-2_23.'
ieee: 'A. Eggert, A. Haas, W. Ulaga, and H. Terho, “Wertbasiertes Verkaufen auf
Industriegütermärkten,” in Handbuch Business-to-Business-Marketing, Wiesbaden:
Springer Fachmedien Wiesbaden, 2015, pp. 483–495.'
mla: Eggert, Andreas, et al. “Wertbasiertes Verkaufen Auf Industriegütermärkten.”
Handbuch Business-to-Business-Marketing, Springer Fachmedien Wiesbaden,
2015, pp. 483–95, doi:10.1007/978-3-8349-4681-2_23.
short: 'A. Eggert, A. Haas, W. Ulaga, H. Terho, in: Handbuch Business-to-Business-Marketing,
Springer Fachmedien Wiesbaden, Wiesbaden, 2015, pp. 483–495.'
date_created: 2018-10-26T09:59:53Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '180'
doi: 10.1007/978-3-8349-4681-2_23
page: 483-495
place: Wiesbaden
publication: Handbuch Business-to-Business-Marketing
publication_identifier:
isbn:
- '9783834946805'
- '9783834946812'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: Wertbasiertes Verkaufen auf Industriegütermärkten
type: book_chapter
user_id: '57352'
year: '2015'
...
---
_id: '4968'
author:
- first_name: Christian
full_name: Grund, Christian
last_name: Grund
- first_name: Christine
full_name: Harbring, Christine
last_name: Harbring
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
citation:
ama: Grund C, Harbring C, Thommes K. Public good provision in blended groups of
partners and strangers. Economics Letters. 2015:41--44.
apa: Grund, C., Harbring, C., & Thommes, K. (2015). Public good provision in
blended groups of partners and strangers. Economics Letters, 41--44.
bibtex: '@article{Grund_Harbring_Thommes_2015, title={Public good provision in blended
groups of partners and strangers}, journal={Economics Letters}, author={Grund,
Christian and Harbring, Christine and Thommes, Kirsten}, year={2015}, pages={41--44}
}'
chicago: Grund, Christian, Christine Harbring, and Kirsten Thommes. “Public Good
Provision in Blended Groups of Partners and Strangers.” Economics Letters,
2015, 41--44.
ieee: C. Grund, C. Harbring, and K. Thommes, “Public good provision in blended groups
of partners and strangers,” Economics Letters, pp. 41--44, 2015.
mla: Grund, Christian, et al. “Public Good Provision in Blended Groups of Partners
and Strangers.” Economics Letters, 2015, pp. 41--44.
short: C. Grund, C. Harbring, K. Thommes, Economics Letters (2015) 41--44.
date_created: 2018-10-29T09:05:36Z
date_updated: 2022-01-06T07:01:31Z
department:
- _id: '178'
- _id: '184'
page: 41--44
publication: Economics Letters
status: public
title: Public good provision in blended groups of partners and strangers
type: journal_article
user_id: '69384'
year: '2015'
...
---
_id: '4969'
author:
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
- first_name: Jana
full_name: Vyrastekova, Jana
last_name: Vyrastekova
- first_name: Agnes
full_name: Akkerman, Agnes
last_name: Akkerman
citation:
ama: Thommes K, Vyrastekova J, Akkerman A. Behavioral spillovers from freeriding
in multilevel interactions. Journal of Behavioral and Experimental Economics.
2015:78--87.
apa: Thommes, K., Vyrastekova, J., & Akkerman, A. (2015). Behavioral spillovers
from freeriding in multilevel interactions. Journal of Behavioral and Experimental
Economics, 78--87.
bibtex: '@article{Thommes_Vyrastekova_Akkerman_2015, title={Behavioral spillovers
from freeriding in multilevel interactions}, journal={Journal of Behavioral and
Experimental Economics}, author={Thommes, Kirsten and Vyrastekova, Jana and Akkerman,
Agnes}, year={2015}, pages={78--87} }'
chicago: Thommes, Kirsten, Jana Vyrastekova, and Agnes Akkerman. “Behavioral Spillovers
from Freeriding in Multilevel Interactions.” Journal of Behavioral and Experimental
Economics, 2015, 78--87.
ieee: K. Thommes, J. Vyrastekova, and A. Akkerman, “Behavioral spillovers from freeriding
in multilevel interactions,” Journal of Behavioral and Experimental Economics,
pp. 78--87, 2015.
mla: Thommes, Kirsten, et al. “Behavioral Spillovers from Freeriding in Multilevel
Interactions.” Journal of Behavioral and Experimental Economics, 2015,
pp. 78--87.
short: K. Thommes, J. Vyrastekova, A. Akkerman, Journal of Behavioral and Experimental
Economics (2015) 78--87.
date_created: 2018-10-29T09:09:59Z
date_updated: 2022-01-06T07:01:31Z
department:
- _id: '178'
- _id: '184'
page: 78--87
publication: Journal of Behavioral and Experimental Economics
status: public
title: Behavioral spillovers from freeriding in multilevel interactions
type: journal_article
user_id: '69384'
year: '2015'
...
---
_id: '5106'
author:
- first_name: Rene
full_name: Fahr, Rene
id: '111'
last_name: Fahr
- first_name: Dörte
full_name: Foit, Dörte
last_name: Foit
citation:
ama: 'Fahr R, Foit D. Kleine Unternehmen - kleine Verantwortung? Theorie und Praxis
unternehmerischer Verantwortung im Mittelstand. In: Becker W, Ulrich P, eds. BWL
Im Mittelstand - Grundlagen-Besonderheiten-Entwicklungen". 1st ed. Stuttgart:
W. Kohlhammer-Verlag; 2015:Chapter 4.6.1.'
apa: 'Fahr, R., & Foit, D. (2015). Kleine Unternehmen - kleine Verantwortung?
Theorie und Praxis unternehmerischer Verantwortung im Mittelstand. In W. Becker
& P. Ulrich (Eds.), BWL im Mittelstand - Grundlagen-Besonderheiten-Entwicklungen"
(1st ed., p. Chapter 4.6.1). Stuttgart: W. Kohlhammer-Verlag.'
bibtex: '@inbook{Fahr_Foit_2015, place={Stuttgart}, edition={1}, title={Kleine Unternehmen
- kleine Verantwortung? Theorie und Praxis unternehmerischer Verantwortung im
Mittelstand}, booktitle={BWL im Mittelstand - Grundlagen-Besonderheiten-Entwicklungen"},
publisher={W. Kohlhammer-Verlag}, author={Fahr, Rene and Foit, Dörte}, editor={Becker,
W. and Ulrich, P.Editors}, year={2015}, pages={Chapter 4.6.1} }'
chicago: 'Fahr, Rene, and Dörte Foit. “Kleine Unternehmen - Kleine Verantwortung?
Theorie Und Praxis Unternehmerischer Verantwortung Im Mittelstand.” In BWL
Im Mittelstand - Grundlagen-Besonderheiten-Entwicklungen", edited by W. Becker
and P. Ulrich, 1st ed., Chapter 4.6.1. Stuttgart: W. Kohlhammer-Verlag, 2015.'
ieee: 'R. Fahr and D. Foit, “Kleine Unternehmen - kleine Verantwortung? Theorie
und Praxis unternehmerischer Verantwortung im Mittelstand,” in BWL im Mittelstand
- Grundlagen-Besonderheiten-Entwicklungen", 1st ed., W. Becker and P. Ulrich,
Eds. Stuttgart: W. Kohlhammer-Verlag, 2015, p. Chapter 4.6.1.'
mla: Fahr, Rene, and Dörte Foit. “Kleine Unternehmen - Kleine Verantwortung? Theorie
Und Praxis Unternehmerischer Verantwortung Im Mittelstand.” BWL Im Mittelstand
- Grundlagen-Besonderheiten-Entwicklungen", edited by W. Becker and P. Ulrich,
1st ed., W. Kohlhammer-Verlag, 2015, p. Chapter 4.6.1.
short: 'R. Fahr, D. Foit, in: W. Becker, P. Ulrich (Eds.), BWL Im Mittelstand -
Grundlagen-Besonderheiten-Entwicklungen", 1st ed., W. Kohlhammer-Verlag, Stuttgart,
2015, p. Chapter 4.6.1.'
date_created: 2018-10-31T07:35:25Z
date_updated: 2022-01-06T07:01:38Z
department:
- _id: '178'
- _id: '179'
edition: '1'
editor:
- first_name: W.
full_name: Becker, W.
last_name: Becker
- first_name: P.
full_name: Ulrich, P.
last_name: Ulrich
language:
- iso: eng
page: Chapter 4.6.1
place: Stuttgart
publication: BWL im Mittelstand - Grundlagen-Besonderheiten-Entwicklungen"
publisher: W. Kohlhammer-Verlag
status: public
title: Kleine Unternehmen - kleine Verantwortung? Theorie und Praxis unternehmerischer
Verantwortung im Mittelstand
type: book_chapter
user_id: '69384'
year: '2015'
...
---
_id: '5153'
author:
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
- first_name: Simon
full_name: Oertel, Simon
last_name: Oertel
citation:
ama: Thommes K, Oertel S. History as a Source of Competitive Advantages. Scandinavian
Management Journal. 2015;31:549-560.
apa: Thommes, K., & Oertel, S. (2015). History as a Source of Competitive Advantages.
Scandinavian Management Journal, 31, 549–560.
bibtex: '@article{Thommes_Oertel_2015, title={History as a Source of Competitive
Advantages}, volume={31}, journal={Scandinavian Management Journal}, author={Thommes,
Kirsten and Oertel, Simon}, year={2015}, pages={549–560} }'
chicago: 'Thommes, Kirsten, and Simon Oertel. “History as a Source of Competitive
Advantages.” Scandinavian Management Journal 31 (2015): 549–60.'
ieee: K. Thommes and S. Oertel, “History as a Source of Competitive Advantages,”
Scandinavian Management Journal, vol. 31, pp. 549–560, 2015.
mla: Thommes, Kirsten, and Simon Oertel. “History as a Source of Competitive Advantages.”
Scandinavian Management Journal, vol. 31, 2015, pp. 549–60.
short: K. Thommes, S. Oertel, Scandinavian Management Journal 31 (2015) 549–560.
date_created: 2018-10-31T09:36:01Z
date_updated: 2022-01-06T07:01:39Z
department:
- _id: '178'
- _id: '184'
intvolume: ' 31'
language:
- iso: eng
page: 549-560
publication: Scandinavian Management Journal
status: public
title: History as a Source of Competitive Advantages
type: journal_article
user_id: '69384'
volume: 31
year: '2015'
...
---
_id: '5445'
author:
- first_name: M C
full_name: Wehner, M C
last_name: Wehner
- first_name: C
full_name: Schwens, C
last_name: Schwens
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
citation:
ama: 'Wehner MC, Schwens C, Kabst R. Individual-Level Experience and Organizational-Level
Absorptive Capacity: The Special Case of International New Ventures. Journal
of Business Economics. 2015.'
apa: 'Wehner, M. C., Schwens, C., & Kabst, R. (2015). Individual-Level Experience
and Organizational-Level Absorptive Capacity: The Special Case of International
New Ventures. Journal of Business Economics.'
bibtex: '@article{Wehner_Schwens_Kabst_2015, title={Individual-Level Experience
and Organizational-Level Absorptive Capacity: The Special Case of International
New Ventures.}, journal={Journal of Business Economics.}, author={Wehner, M C
and Schwens, C and Kabst, Rüdiger}, year={2015} }'
chicago: 'Wehner, M C, C Schwens, and Rüdiger Kabst. “Individual-Level Experience
and Organizational-Level Absorptive Capacity: The Special Case of International
New Ventures.” Journal of Business Economics., 2015.'
ieee: 'M. C. Wehner, C. Schwens, and R. Kabst, “Individual-Level Experience and
Organizational-Level Absorptive Capacity: The Special Case of International New
Ventures.,” Journal of Business Economics., 2015.'
mla: 'Wehner, M. C., et al. “Individual-Level Experience and Organizational-Level
Absorptive Capacity: The Special Case of International New Ventures.” Journal
of Business Economics., 2015.'
short: M.C. Wehner, C. Schwens, R. Kabst, Journal of Business Economics. (2015).
date_created: 2018-11-08T13:04:37Z
date_updated: 2022-01-06T07:01:54Z
department:
- _id: '274'
language:
- iso: eng
publication: Journal of Business Economics.
status: public
title: 'Individual-Level Experience and Organizational-Level Absorptive Capacity:
The Special Case of International New Ventures.'
type: journal_article
user_id: '46632'
year: '2015'
...
---
_id: '5449'
author:
- first_name: P
full_name: Hütt, P
last_name: Hütt
- first_name: M
full_name: Baum, M
last_name: Baum
- first_name: C
full_name: Schwens, C
last_name: Schwens
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
citation:
ama: 'Hütt P, Baum M, Schwens C, Kabst R. Foreign Direct Investment Location Choice
of Small- and Medium-Sized Enterprises: The Risk of Value Erosion of Firm-Specific
Resources. International Business Review. 2015.'
apa: 'Hütt, P., Baum, M., Schwens, C., & Kabst, R. (2015). Foreign Direct Investment
Location Choice of Small- and Medium-Sized Enterprises: The Risk of Value Erosion
of Firm-Specific Resources. International Business Review.'
bibtex: '@article{Hütt_Baum_Schwens_Kabst_2015, title={Foreign Direct Investment
Location Choice of Small- and Medium-Sized Enterprises: The Risk of Value Erosion
of Firm-Specific Resources.}, journal={International Business Review.}, author={Hütt,
P and Baum, M and Schwens, C and Kabst, Rüdiger}, year={2015} }'
chicago: 'Hütt, P, M Baum, C Schwens, and Rüdiger Kabst. “Foreign Direct Investment
Location Choice of Small- and Medium-Sized Enterprises: The Risk of Value Erosion
of Firm-Specific Resources.” International Business Review., 2015.'
ieee: 'P. Hütt, M. Baum, C. Schwens, and R. Kabst, “Foreign Direct Investment Location
Choice of Small- and Medium-Sized Enterprises: The Risk of Value Erosion of Firm-Specific
Resources.,” International Business Review., 2015.'
mla: 'Hütt, P., et al. “Foreign Direct Investment Location Choice of Small- and
Medium-Sized Enterprises: The Risk of Value Erosion of Firm-Specific Resources.”
International Business Review., 2015.'
short: P. Hütt, M. Baum, C. Schwens, R. Kabst, International Business Review. (2015).
date_created: 2018-11-08T13:12:41Z
date_updated: 2022-01-06T07:01:54Z
department:
- _id: '274'
language:
- iso: eng
publication: International Business Review.
status: public
title: 'Foreign Direct Investment Location Choice of Small- and Medium-Sized Enterprises:
The Risk of Value Erosion of Firm-Specific Resources.'
type: journal_article
user_id: '46632'
year: '2015'
...
---
_id: '5451'
author:
- first_name: S
full_name: Wolf, S
last_name: Wolf
- first_name: B E
full_name: Weißenberger, B E
last_name: Weißenberger
- first_name: M C
full_name: Wehner, M C
last_name: Wehner
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
citation:
ama: 'Wolf S, Weißenberger BE, Wehner MC, Kabst R. Controllers as Business Partners
in Managerial Decision-Making: Attitude, Subjective Norm, and Internal Improvements.
Journal of Accounting & Organizational Change. 2015.'
apa: 'Wolf, S., Weißenberger, B. E., Wehner, M. C., & Kabst, R. (2015). Controllers
as Business Partners in Managerial Decision-Making: Attitude, Subjective Norm,
and Internal Improvements. Journal of Accounting & Organizational Change.'
bibtex: '@article{Wolf_Weißenberger_Wehner_Kabst_2015, title={Controllers as Business
Partners in Managerial Decision-Making: Attitude, Subjective Norm, and Internal
Improvements.}, journal={Journal of Accounting & Organizational Change.},
author={Wolf, S and Weißenberger, B E and Wehner, M C and Kabst, Rüdiger}, year={2015}
}'
chicago: 'Wolf, S, B E Weißenberger, M C Wehner, and Rüdiger Kabst. “Controllers
as Business Partners in Managerial Decision-Making: Attitude, Subjective Norm,
and Internal Improvements.” Journal of Accounting & Organizational Change.,
2015.'
ieee: 'S. Wolf, B. E. Weißenberger, M. C. Wehner, and R. Kabst, “Controllers as
Business Partners in Managerial Decision-Making: Attitude, Subjective Norm, and
Internal Improvements.,” Journal of Accounting & Organizational Change.,
2015.'
mla: 'Wolf, S., et al. “Controllers as Business Partners in Managerial Decision-Making:
Attitude, Subjective Norm, and Internal Improvements.” Journal of Accounting
& Organizational Change., 2015.'
short: S. Wolf, B.E. Weißenberger, M.C. Wehner, R. Kabst, Journal of Accounting
& Organizational Change. (2015).
date_created: 2018-11-08T13:22:19Z
date_updated: 2022-01-06T07:01:54Z
department:
- _id: '274'
language:
- iso: eng
publication: Journal of Accounting & Organizational Change.
status: public
title: 'Controllers as Business Partners in Managerial Decision-Making: Attitude,
Subjective Norm, and Internal Improvements.'
type: journal_article
user_id: '46632'
year: '2015'
...
---
_id: '5452'
author:
- first_name: R
full_name: Isidor, R
last_name: Isidor
- first_name: C
full_name: Schwens, C
last_name: Schwens
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
citation:
ama: Isidor R, Schwens C, Kabst R. Interim Management Utilization, Firm Flexibility
and its Impact on Firm Performance. International Journal of Human Resources
Development and Management . 2015.
apa: Isidor, R., Schwens, C., & Kabst, R. (2015). Interim Management Utilization,
Firm Flexibility and its Impact on Firm Performance. International Journal
of Human Resources Development and Management. .
bibtex: '@article{Isidor_Schwens_Kabst_2015, title={ Interim Management Utilization,
Firm Flexibility and its Impact on Firm Performance.}, journal={International
Journal of Human Resources Development and Management. }, author={Isidor, R and
Schwens, C and Kabst, Rüdiger}, year={2015} }'
chicago: Isidor, R, C Schwens, and Rüdiger Kabst. “ Interim Management Utilization,
Firm Flexibility and Its Impact on Firm Performance.” International Journal
of Human Resources Development and Management. , 2015.
ieee: R. Isidor, C. Schwens, and R. Kabst, “ Interim Management Utilization, Firm
Flexibility and its Impact on Firm Performance.,” International Journal of
Human Resources Development and Management. , 2015.
mla: Isidor, R., et al. “ Interim Management Utilization, Firm Flexibility and Its
Impact on Firm Performance.” International Journal of Human Resources Development
and Management. , 2015.
short: R. Isidor, C. Schwens, R. Kabst, International Journal of Human Resources
Development and Management. (2015).
date_created: 2018-11-08T13:24:56Z
date_updated: 2022-01-06T07:01:54Z
department:
- _id: '274'
language:
- iso: eng
publication: 'International Journal of Human Resources Development and Management. '
status: public
title: ' Interim Management Utilization, Firm Flexibility and its Impact on Firm Performance.'
type: journal_article
user_id: '46632'
year: '2015'
...
---
_id: '5454'
author:
- first_name: M
full_name: Baum, M
last_name: Baum
- first_name: M
full_name: Schäfer, M
last_name: Schäfer
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
citation:
ama: Baum M, Schäfer M, Kabst R. Modeling the Impact of Advertisement-Image Congruity
on Applicant Attraction. Human Resource Management . 2015.
apa: Baum, M., Schäfer, M., & Kabst, R. (2015). Modeling the Impact of Advertisement-Image
Congruity on Applicant Attraction. Human Resource Management. .
bibtex: '@article{Baum_Schäfer_Kabst_2015, title={Modeling the Impact of Advertisement-Image
Congruity on Applicant Attraction.}, journal={Human Resource Management. }, author={Baum,
M and Schäfer, M and Kabst, Rüdiger}, year={2015} }'
chicago: Baum, M, M Schäfer, and Rüdiger Kabst. “Modeling the Impact of Advertisement-Image
Congruity on Applicant Attraction.” Human Resource Management. , 2015.
ieee: M. Baum, M. Schäfer, and R. Kabst, “Modeling the Impact of Advertisement-Image
Congruity on Applicant Attraction.,” Human Resource Management. , 2015.
mla: Baum, M., et al. “Modeling the Impact of Advertisement-Image Congruity on Applicant
Attraction.” Human Resource Management. , 2015.
short: M. Baum, M. Schäfer, R. Kabst, Human Resource Management. (2015).
date_created: 2018-11-08T13:28:18Z
date_updated: 2022-01-06T07:01:55Z
department:
- _id: '274'
language:
- iso: eng
publication: 'Human Resource Management. '
status: public
title: Modeling the Impact of Advertisement-Image Congruity on Applicant Attraction.
type: journal_article
user_id: '46632'
year: '2015'
...
---
_id: '5455'
author:
- first_name: M
full_name: Baum, M
last_name: Baum
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
citation:
ama: 'Baum M, Kabst R. The effectiveness of recruitment advertisement and recruitment
websites: Indirect and interactive effects on applicant attraction. Human Resource
Management (HRM). 2015.'
apa: 'Baum, M., & Kabst, R. (2015). The effectiveness of recruitment advertisement
and recruitment websites: Indirect and interactive effects on applicant attraction.
Human Resource Management (HRM).'
bibtex: '@article{Baum_Kabst_2015, title={ The effectiveness of recruitment advertisement
and recruitment websites: Indirect and interactive effects on applicant attraction.},
journal={Human Resource Management (HRM).}, author={Baum, M and Kabst, Rüdiger},
year={2015} }'
chicago: 'Baum, M, and Rüdiger Kabst. “ The Effectiveness of Recruitment Advertisement
and Recruitment Websites: Indirect and Interactive Effects on Applicant Attraction.”
Human Resource Management (HRM)., 2015.'
ieee: 'M. Baum and R. Kabst, “ The effectiveness of recruitment advertisement and
recruitment websites: Indirect and interactive effects on applicant attraction.,”
Human Resource Management (HRM)., 2015.'
mla: 'Baum, M., and Rüdiger Kabst. “ The Effectiveness of Recruitment Advertisement
and Recruitment Websites: Indirect and Interactive Effects on Applicant Attraction.”
Human Resource Management (HRM)., 2015.'
short: M. Baum, R. Kabst, Human Resource Management (HRM). (2015).
date_created: 2018-11-08T13:29:52Z
date_updated: 2022-01-06T07:01:55Z
department:
- _id: '274'
language:
- iso: eng
publication: Human Resource Management (HRM).
status: public
title: ' The effectiveness of recruitment advertisement and recruitment websites:
Indirect and interactive effects on applicant attraction.'
type: journal_article
user_id: '46632'
year: '2015'
...
---
_id: '5456'
author:
- first_name: M C
full_name: Wehner, M C
last_name: Wehner
- first_name: A
full_name: Giardini, A
last_name: Giardini
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
citation:
ama: 'Wehner MC, Giardini A, Kabst R. Recruitment Process Outsourcing and Applicant
Reactions: When Does Image Make a Difference? . Human Resource Management .
2015.'
apa: 'Wehner, M. C., Giardini, A., & Kabst, R. (2015). Recruitment Process Outsourcing
and Applicant Reactions: When Does Image Make a Difference? . Human Resource
Management. .'
bibtex: '@article{Wehner_Giardini_Kabst_2015, title={Recruitment Process Outsourcing
and Applicant Reactions: When Does Image Make a Difference? }, journal={Human
Resource Management. }, author={Wehner, M C and Giardini, A and Kabst, Rüdiger},
year={2015} }'
chicago: 'Wehner, M C, A Giardini, and Rüdiger Kabst. “Recruitment Process Outsourcing
and Applicant Reactions: When Does Image Make a Difference? .” Human Resource
Management. , 2015.'
ieee: 'M. C. Wehner, A. Giardini, and R. Kabst, “Recruitment Process Outsourcing
and Applicant Reactions: When Does Image Make a Difference? ,” Human Resource
Management. , 2015.'
mla: 'Wehner, M. C., et al. “Recruitment Process Outsourcing and Applicant Reactions:
When Does Image Make a Difference? .” Human Resource Management. , 2015.'
short: M.C. Wehner, A. Giardini, R. Kabst, Human Resource Management. (2015).
date_created: 2018-11-08T13:31:08Z
date_updated: 2022-01-06T07:01:55Z
department:
- _id: '274'
language:
- iso: eng
publication: 'Human Resource Management. '
status: public
title: 'Recruitment Process Outsourcing and Applicant Reactions: When Does Image Make
a Difference? '
type: journal_article
user_id: '46632'
year: '2015'
...
---
_id: '5457'
author:
- first_name: C
full_name: Li, C
last_name: Li
- first_name: P
full_name: Parboteeah, P
last_name: Parboteeah
citation:
ama: 'Li C, Parboteeah P. The effect of culture on the responsiveness of firms to
mimetic forces: Imitative foreign joint venture entries into China, 1985–2003.
Journal of World Business. 2015;50(3):465-476.'
apa: 'Li, C., & Parboteeah, P. (2015). The effect of culture on the responsiveness
of firms to mimetic forces: Imitative foreign joint venture entries into China,
1985–2003. Journal of World Business, 50(3), 465–476.'
bibtex: '@article{Li_Parboteeah_2015, title={The effect of culture on the responsiveness
of firms to mimetic forces: Imitative foreign joint venture entries into China,
1985–2003.}, volume={50}, number={3}, journal={Journal of World Business}, author={Li,
C and Parboteeah, P}, year={2015}, pages={465–476} }'
chicago: 'Li, C, and P Parboteeah. “The Effect of Culture on the Responsiveness
of Firms to Mimetic Forces: Imitative Foreign Joint Venture Entries into China,
1985–2003.” Journal of World Business 50, no. 3 (2015): 465–76.'
ieee: 'C. Li and P. Parboteeah, “The effect of culture on the responsiveness of
firms to mimetic forces: Imitative foreign joint venture entries into China, 1985–2003.,”
Journal of World Business, vol. 50, no. 3, pp. 465–476, 2015.'
mla: 'Li, C., and P. Parboteeah. “The Effect of Culture on the Responsiveness of
Firms to Mimetic Forces: Imitative Foreign Joint Venture Entries into China, 1985–2003.”
Journal of World Business, vol. 50, no. 3, 2015, pp. 465–76.'
short: C. Li, P. Parboteeah, Journal of World Business 50 (2015) 465–476.
date_created: 2018-11-08T13:35:48Z
date_updated: 2022-01-06T07:01:55Z
department:
- _id: '274'
intvolume: ' 50'
issue: '3'
language:
- iso: eng
page: 465-476
publication: Journal of World Business
status: public
title: 'The effect of culture on the responsiveness of firms to mimetic forces: Imitative
foreign joint venture entries into China, 1985–2003.'
type: journal_article
user_id: '46632'
volume: 50
year: '2015'
...
---
_id: '5458'
author:
- first_name: M
full_name: Schneid, M
last_name: Schneid
- first_name: R
full_name: Isidor, R
last_name: Isidor
- first_name: C
full_name: Li, C
last_name: Li
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
citation:
ama: 'Schneid M, Isidor R, Li C, Kabst R. The influence of cultural context on the
relationship between gender diversity and team performance: A meta-analysis. International
Journal of Human Resource Management. 2015;26(6):733-756.'
apa: 'Schneid, M., Isidor, R., Li, C., & Kabst, R. (2015). The influence of
cultural context on the relationship between gender diversity and team performance:
A meta-analysis. International Journal of Human Resource Management., 26(6),
733–756.'
bibtex: '@article{Schneid_Isidor_Li_Kabst_2015, title={The influence of cultural
context on the relationship between gender diversity and team performance: A meta-analysis.},
volume={26}, number={6}, journal={International Journal of Human Resource Management.},
author={Schneid, M and Isidor, R and Li, C and Kabst, Rüdiger}, year={2015}, pages={733–756}
}'
chicago: 'Schneid, M, R Isidor, C Li, and Rüdiger Kabst. “The Influence of Cultural
Context on the Relationship between Gender Diversity and Team Performance: A Meta-Analysis.”
International Journal of Human Resource Management. 26, no. 6 (2015): 733–56.'
ieee: 'M. Schneid, R. Isidor, C. Li, and R. Kabst, “The influence of cultural context
on the relationship between gender diversity and team performance: A meta-analysis.,”
International Journal of Human Resource Management., vol. 26, no. 6, pp.
733–756, 2015.'
mla: 'Schneid, M., et al. “The Influence of Cultural Context on the Relationship
between Gender Diversity and Team Performance: A Meta-Analysis.” International
Journal of Human Resource Management., vol. 26, no. 6, 2015, pp. 733–56.'
short: M. Schneid, R. Isidor, C. Li, R. Kabst, International Journal of Human Resource
Management. 26 (2015) 733–756.
date_created: 2018-11-08T13:48:53Z
date_updated: 2022-01-06T07:01:55Z
department:
- _id: '274'
intvolume: ' 26'
issue: '6'
language:
- iso: eng
page: 733-756
publication: International Journal of Human Resource Management.
status: public
title: 'The influence of cultural context on the relationship between gender diversity
and team performance: A meta-analysis.'
type: journal_article
user_id: '46632'
volume: 26
year: '2015'
...
---
_id: '46686'
author:
- first_name: L.
full_name: Feider, L.
last_name: Feider
- first_name: I.
full_name: Garnefeld, I.
last_name: Garnefeld
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
citation:
ama: 'Feider L, Garnefeld I, Böhm E. Threatening customers not to return – An effective
strategy for online retailers? In: 44th EMAC Annual Conference, Leuven.
; 2015.'
apa: Feider, L., Garnefeld, I., & Böhm, E. (2015). Threatening customers not
to return – An effective strategy for online retailers? 44th EMAC Annual Conference,
Leuven. 44th EMAC Annual Conference, Leuven.
bibtex: '@inproceedings{Feider_Garnefeld_Böhm_2015, title={Threatening customers
not to return – An effective strategy for online retailers?}, booktitle={44th
EMAC Annual Conference, Leuven}, author={Feider, L. and Garnefeld, I. and Böhm,
Eva}, year={2015} }'
chicago: Feider, L., I. Garnefeld, and Eva Böhm. “Threatening Customers Not to Return
– An Effective Strategy for Online Retailers?” In 44th EMAC Annual Conference,
Leuven, 2015.
ieee: L. Feider, I. Garnefeld, and E. Böhm, “Threatening customers not to return
– An effective strategy for online retailers?,” presented at the 44th EMAC Annual
Conference, Leuven, 2015.
mla: Feider, L., et al. “Threatening Customers Not to Return – An Effective Strategy
for Online Retailers?” 44th EMAC Annual Conference, Leuven, 2015.
short: 'L. Feider, I. Garnefeld, E. Böhm, in: 44th EMAC Annual Conference, Leuven,
2015.'
conference:
location: Leuven
name: 44th EMAC Annual Conference
date_created: 2023-08-25T09:02:51Z
date_updated: 2023-08-25T10:01:32Z
department:
- _id: '785'
language:
- iso: eng
publication: 44th EMAC Annual Conference, Leuven
publication_status: published
status: public
title: Threatening customers not to return – An effective strategy for online retailers?
type: conference
user_id: '49063'
year: '2015'
...
---
_id: '46688'
author:
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: C.
full_name: Cramer, C.
last_name: Cramer
citation:
ama: 'Eggert A, Böhm E, Cramer C. Stock market reactions to customer service outsourcing
in manufacturing firms. In: 2015 AMA Winter Academic Conference, San Antonio,
TX. ; 2015.'
apa: Eggert, A., Böhm, E., & Cramer, C. (2015). Stock market reactions to customer
service outsourcing in manufacturing firms. 2015 AMA Winter Academic Conference,
San Antonio, TX. 2015 AMA Winter Academic Conference, San Antonio, TX.
bibtex: '@inproceedings{Eggert_Böhm_Cramer_2015, title={Stock market reactions to
customer service outsourcing in manufacturing firms}, booktitle={2015 AMA Winter
Academic Conference, San Antonio, TX}, author={Eggert, A. and Böhm, Eva and Cramer,
C.}, year={2015} }'
chicago: Eggert, A., Eva Böhm, and C. Cramer. “Stock Market Reactions to Customer
Service Outsourcing in Manufacturing Firms.” In 2015 AMA Winter Academic Conference,
San Antonio, TX, 2015.
ieee: A. Eggert, E. Böhm, and C. Cramer, “Stock market reactions to customer service
outsourcing in manufacturing firms,” presented at the 2015 AMA Winter Academic
Conference, San Antonio, TX, 2015.
mla: Eggert, A., et al. “Stock Market Reactions to Customer Service Outsourcing
in Manufacturing Firms.” 2015 AMA Winter Academic Conference, San Antonio,
TX, 2015.
short: 'A. Eggert, E. Böhm, C. Cramer, in: 2015 AMA Winter Academic Conference,
San Antonio, TX, 2015.'
conference:
location: San Antonio, TX
name: 2015 AMA Winter Academic Conference
date_created: 2023-08-25T09:12:35Z
date_updated: 2023-08-25T10:05:24Z
department:
- _id: '785'
language:
- iso: eng
publication: 2015 AMA Winter Academic Conference, San Antonio, TX
publication_status: published
status: public
title: Stock market reactions to customer service outsourcing in manufacturing firms
type: conference
user_id: '49063'
year: '2015'
...
---
_id: '46687'
author:
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: H.
full_name: Terho, H.
last_name: Terho
- first_name: W.
full_name: Ulaga, W.
last_name: Ulaga
- first_name: A.
full_name: Haas, A.
last_name: Haas
citation:
ama: 'Böhm E, Eggert A, Terho H, Ulaga W, Haas A. Recognizing value creation opportunities
in business markets. In: 2015 AMA Winter Academic Conference, San Antonio,
TX. ; 2015.'
apa: Böhm, E., Eggert, A., Terho, H., Ulaga, W., & Haas, A. (2015). Recognizing
value creation opportunities in business markets. 2015 AMA Winter Academic
Conference, San Antonio, TX. 2015 AMA Winter Academic Conference, San Antonio,
TX.
bibtex: '@inproceedings{Böhm_Eggert_Terho_Ulaga_Haas_2015, title={Recognizing value
creation opportunities in business markets}, booktitle={2015 AMA Winter Academic
Conference, San Antonio, TX}, author={Böhm, Eva and Eggert, A. and Terho, H. and
Ulaga, W. and Haas, A.}, year={2015} }'
chicago: Böhm, Eva, A. Eggert, H. Terho, W. Ulaga, and A. Haas. “Recognizing Value
Creation Opportunities in Business Markets.” In 2015 AMA Winter Academic Conference,
San Antonio, TX, 2015.
ieee: E. Böhm, A. Eggert, H. Terho, W. Ulaga, and A. Haas, “Recognizing value creation
opportunities in business markets,” presented at the 2015 AMA Winter Academic
Conference, San Antonio, TX, 2015.
mla: Böhm, Eva, et al. “Recognizing Value Creation Opportunities in Business Markets.”
2015 AMA Winter Academic Conference, San Antonio, TX, 2015.
short: 'E. Böhm, A. Eggert, H. Terho, W. Ulaga, A. Haas, in: 2015 AMA Winter Academic
Conference, San Antonio, TX, 2015.'
conference:
location: San Antonio, TX
name: 2015 AMA Winter Academic Conference
date_created: 2023-08-25T09:11:29Z
date_updated: 2023-08-25T10:05:31Z
department:
- _id: '785'
language:
- iso: eng
publication: 2015 AMA Winter Academic Conference, San Antonio, TX
publication_status: published
status: public
title: Recognizing value creation opportunities in business markets
type: conference
user_id: '49063'
year: '2015'
...
---
_id: '46685'
author:
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: C.
full_name: Cramer, C.
last_name: Cramer
citation:
ama: 'Eggert A, Böhm E, Cramer C. Stock market reactions to business service outsourcing
in manufacturing firms. In: 44th EMAC Annual Conference, Leuven. ; 2015.'
apa: Eggert, A., Böhm, E., & Cramer, C. (2015). Stock market reactions to business
service outsourcing in manufacturing firms. 44th EMAC Annual Conference, Leuven.
44th EMAC Annual Conference, Leuven.
bibtex: '@inproceedings{Eggert_Böhm_Cramer_2015, title={Stock market reactions to
business service outsourcing in manufacturing firms}, booktitle={44th EMAC Annual
Conference, Leuven}, author={Eggert, A. and Böhm, Eva and Cramer, C.}, year={2015}
}'
chicago: Eggert, A., Eva Böhm, and C. Cramer. “Stock Market Reactions to Business
Service Outsourcing in Manufacturing Firms.” In 44th EMAC Annual Conference,
Leuven, 2015.
ieee: A. Eggert, E. Böhm, and C. Cramer, “Stock market reactions to business service
outsourcing in manufacturing firms,” presented at the 44th EMAC Annual Conference,
Leuven, 2015.
mla: Eggert, A., et al. “Stock Market Reactions to Business Service Outsourcing
in Manufacturing Firms.” 44th EMAC Annual Conference, Leuven, 2015.
short: 'A. Eggert, E. Böhm, C. Cramer, in: 44th EMAC Annual Conference, Leuven,
2015.'
conference:
location: Leuven
name: 44th EMAC Annual Conference
date_created: 2023-08-25T09:00:35Z
date_updated: 2023-08-25T10:05:39Z
department:
- _id: '785'
language:
- iso: eng
publication: 44th EMAC Annual Conference, Leuven
publication_status: published
status: public
title: Stock market reactions to business service outsourcing in manufacturing firms
type: conference
user_id: '49063'
year: '2015'
...
---
_id: '4959'
author:
- first_name: Anja
full_name: Iseke, Anja
last_name: Iseke
- first_name: Birgit
full_name: Kocks, Birgit
last_name: Kocks
- first_name: Martin
full_name: Schneider, Martin
id: '471'
last_name: Schneider
orcid: https://orcid.org/0000-0002-6961-3716
- first_name: Conrad
full_name: Schulze-Bentrop, Conrad
last_name: Schulze-Bentrop
citation:
ama: 'Iseke A, Kocks B, Schneider M, Schulze-Bentrop C. Cross-cutting organizational
and demographic divides and the performance of research and development teams:
two wrongs can make a right. R\&D Management. 2015;(1):23--40.'
apa: 'Iseke, A., Kocks, B., Schneider, M., & Schulze-Bentrop, C. (2015). Cross-cutting
organizational and demographic divides and the performance of research and development
teams: two wrongs can make a right. R\&D Management, 1, 23--40.'
bibtex: '@article{Iseke_Kocks_Schneider_Schulze-Bentrop_2015, title={Cross-cutting
organizational and demographic divides and the performance of research and development
teams: two wrongs can make a right}, number={1}, journal={R\&D Management},
author={Iseke, Anja and Kocks, Birgit and Schneider, Martin and Schulze-Bentrop,
Conrad}, year={2015}, pages={23--40} }'
chicago: 'Iseke, Anja, Birgit Kocks, Martin Schneider, and Conrad Schulze-Bentrop.
“Cross-Cutting Organizational and Demographic Divides and the Performance of Research
and Development Teams: Two Wrongs Can Make a Right.” R\&D Management,
no. 1 (2015): 23--40.'
ieee: 'A. Iseke, B. Kocks, M. Schneider, and C. Schulze-Bentrop, “Cross-cutting
organizational and demographic divides and the performance of research and development
teams: two wrongs can make a right,” R\&D Management, no. 1, pp. 23--40,
2015.'
mla: 'Iseke, Anja, et al. “Cross-Cutting Organizational and Demographic Divides
and the Performance of Research and Development Teams: Two Wrongs Can Make a Right.”
R\&D Management, no. 1, 2015, pp. 23--40.'
short: A. Iseke, B. Kocks, M. Schneider, C. Schulze-Bentrop, R\&D Management
(2015) 23--40.
date_created: 2018-10-26T10:38:00Z
date_updated: 2023-11-22T20:09:51Z
department:
- _id: '178'
- _id: '185'
issue: '1'
language:
- iso: eng
page: 23--40
publication: R\&D Management
publication_status: published
status: public
title: 'Cross-cutting organizational and demographic divides and the performance of
research and development teams: two wrongs can make a right'
type: journal_article
user_id: '54657'
year: '2015'
...
---
_id: '45733'
author:
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: I.
full_name: Garnefeld, I.
last_name: Garnefeld
citation:
ama: Eggert A, Steinhoff L, Garnefeld I. Managing the Bright and Dark Sides of Status
Endowment in Hierarchical Loyalty Programs. Journal of Service Research.
2015;18(2):210-228. doi:10.1177/1094670514566797
apa: Eggert, A., Steinhoff, L., & Garnefeld, I. (2015). Managing the Bright
and Dark Sides of Status Endowment in Hierarchical Loyalty Programs. Journal
of Service Research, 18(2), 210–228. https://doi.org/10.1177/1094670514566797
bibtex: '@article{Eggert_Steinhoff_Garnefeld_2015, title={Managing the Bright and
Dark Sides of Status Endowment in Hierarchical Loyalty Programs}, volume={18},
DOI={10.1177/1094670514566797},
number={2}, journal={Journal of Service Research}, author={Eggert, A. and Steinhoff,
Lena and Garnefeld, I.}, year={2015}, pages={210–228} }'
chicago: 'Eggert, A., Lena Steinhoff, and I. Garnefeld. “Managing the Bright and
Dark Sides of Status Endowment in Hierarchical Loyalty Programs.” Journal of
Service Research 18, no. 2 (2015): 210–28. https://doi.org/10.1177/1094670514566797.'
ieee: 'A. Eggert, L. Steinhoff, and I. Garnefeld, “Managing the Bright and Dark
Sides of Status Endowment in Hierarchical Loyalty Programs,” Journal of Service
Research, vol. 18, no. 2, pp. 210–228, 2015, doi: 10.1177/1094670514566797.'
mla: Eggert, A., et al. “Managing the Bright and Dark Sides of Status Endowment
in Hierarchical Loyalty Programs.” Journal of Service Research, vol. 18,
no. 2, 2015, pp. 210–28, doi:10.1177/1094670514566797.
short: A. Eggert, L. Steinhoff, I. Garnefeld, Journal of Service Research 18 (2015)
210–228.
date_created: 2023-06-22T16:46:15Z
date_updated: 2024-01-15T15:19:59Z
department:
- _id: '733'
doi: 10.1177/1094670514566797
intvolume: ' 18'
issue: '2'
language:
- iso: eng
page: 210-228
publication: Journal of Service Research
publication_status: published
status: public
title: Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty
Programs
type: journal_article
user_id: '68445'
volume: 18
year: '2015'
...
---
_id: '45748'
author:
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: C.
full_name: Witte, C.
last_name: Witte
citation:
ama: 'Eggert A, Steinhoff L, Witte C. You Might Want to Engage Your Customers, But
Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement
on Customer Loyalty. In: 2015 AMA Summer Marketing Educators’ Conference Proceedings,
Chicago. ; 2015.'
apa: 'Eggert, A., Steinhoff, L., & Witte, C. (2015). You Might Want to Engage
Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated
Customer Engagement on Customer Loyalty. 2015 AMA Summer Marketing Educators’
Conference Proceedings, Chicago. 2015 AMA Summer Marketing Educators’ Conference
Proceedings, Chicago.'
bibtex: '@inproceedings{Eggert_Steinhoff_Witte_2015, title={You Might Want to Engage
Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated
Customer Engagement on Customer Loyalty}, booktitle={2015 AMA Summer Marketing
Educators’ Conference Proceedings, Chicago}, author={Eggert, A. and Steinhoff,
Lena and Witte, C.}, year={2015} }'
chicago: 'Eggert, A., Lena Steinhoff, and C. Witte. “You Might Want to Engage Your
Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer
Engagement on Customer Loyalty.” In 2015 AMA Summer Marketing Educators’ Conference
Proceedings, Chicago, 2015.'
ieee: 'A. Eggert, L. Steinhoff, and C. Witte, “You Might Want to Engage Your Customers,
But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement
on Customer Loyalty,” presented at the 2015 AMA Summer Marketing Educators’ Conference
Proceedings, Chicago, 2015.'
mla: 'Eggert, A., et al. “You Might Want to Engage Your Customers, But Choose Them
Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer
Loyalty.” 2015 AMA Summer Marketing Educators’ Conference Proceedings, Chicago,
2015.'
short: 'A. Eggert, L. Steinhoff, C. Witte, in: 2015 AMA Summer Marketing Educators’
Conference Proceedings, Chicago, 2015.'
conference:
location: Chicago
name: 2015 AMA Summer Marketing Educators’ Conference Proceedings
date_created: 2023-06-22T17:03:37Z
date_updated: 2024-01-15T16:36:26Z
department:
- _id: '733'
language:
- iso: eng
publication: 2015 AMA Summer Marketing Educators’ Conference Proceedings, Chicago
publication_status: published
status: public
title: 'You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed
Effects of Company-Initiated Customer Engagement on Customer Loyalty'
type: conference
user_id: '68445'
year: '2015'
...
---
_id: '350'
abstract:
- lang: eng
text: Customers continuously evaluate the credibility and reliability of a range
of signals both separately and jointly. However, existing econometric studies
pay insufficient attention to the interactions and complex combinations of these
signals, and are typically limited as a result of difficulties controlling for
multicollinearity and endogeneity in their data. We develop a novel theoretical
approach to address these issues and study different signaling effects (i.e.,
word-of-mouth, brand reputation, and distribution strategy) on customer perceptions.
Using data on the US video games market, we apply a fuzzy set qualitative comparative
analysis (fsQCA) to account for cause-effect relationships. The results of our
study address a number of key issues in the economics and management literature.
First, our results support the contention that reviews from professional critics
act as a signal of product quality and therefore positively influence unit sales,
as do the discriminatory effects of prices and restricted age ratings. Second,
we find evidence to support the use of brand extension strategies as marketing
tools that create spillover effects and support the launch of new products.
author:
- first_name: Daniel
full_name: Kaimann, Daniel
id: '18949'
last_name: Kaimann
- first_name: Joe
full_name: Cox, Joe
last_name: Cox
citation:
ama: 'Kaimann D, Cox J. The Interaction of Signals: A Fuzzy Set Analysis of the
Video Game Industry. Universität Paderborn; 2014.'
apa: 'Kaimann, D., & Cox, J. (2014). The Interaction of Signals: A Fuzzy
set Analysis of the Video Game Industry. Universität Paderborn.'
bibtex: '@book{Kaimann_Cox_2014, title={The Interaction of Signals: A Fuzzy set
Analysis of the Video Game Industry}, publisher={Universität Paderborn}, author={Kaimann,
Daniel and Cox, Joe}, year={2014} }'
chicago: 'Kaimann, Daniel, and Joe Cox. The Interaction of Signals: A Fuzzy Set
Analysis of the Video Game Industry. Universität Paderborn, 2014.'
ieee: 'D. Kaimann and J. Cox, The Interaction of Signals: A Fuzzy set Analysis
of the Video Game Industry. Universität Paderborn, 2014.'
mla: 'Kaimann, Daniel, and Joe Cox. The Interaction of Signals: A Fuzzy Set Analysis
of the Video Game Industry. Universität Paderborn, 2014.'
short: 'D. Kaimann, J. Cox, The Interaction of Signals: A Fuzzy Set Analysis of
the Video Game Industry, Universität Paderborn, 2014.'
date_created: 2017-10-17T12:42:00Z
date_updated: 2022-01-06T06:59:20Z
ddc:
- '040'
department:
- _id: '183'
file:
- access_level: closed
content_type: application/pdf
creator: florida
date_created: 2018-03-20T07:24:40Z
date_updated: 2018-03-20T07:24:40Z
file_id: '1416'
file_name: 350-SSRN-id2456991.pdf
file_size: 739169
relation: main_file
success: 1
file_date_updated: 2018-03-20T07:24:40Z
has_accepted_license: '1'
language:
- iso: eng
project:
- _id: '1'
name: SFB 901
- _id: '7'
name: SFB 901 - Subprojekt A3
- _id: '2'
name: SFB 901 - Project Area A
publisher: Universität Paderborn
status: public
title: 'The Interaction of Signals: A Fuzzy set Analysis of the Video Game Industry'
type: report
user_id: '477'
year: '2014'
...
---
_id: '352'
author:
- first_name: Friedrich
full_name: Scheel, Friedrich
last_name: Scheel
citation:
ama: 'Scheel F. The Economics of Individual Behavior in Competitive Environments:
Empirical Evidence from Real-Life Tournaments. Universität Paderborn; 2014.'
apa: 'Scheel, F. (2014). The Economics of Individual Behavior in Competitive
Environments: Empirical Evidence from Real-Life Tournaments. Universität Paderborn.'
bibtex: '@book{Scheel_2014, title={The Economics of Individual Behavior in Competitive
Environments: Empirical Evidence from Real-Life Tournaments}, publisher={Universität
Paderborn}, author={Scheel, Friedrich}, year={2014} }'
chicago: 'Scheel, Friedrich. The Economics of Individual Behavior in Competitive
Environments: Empirical Evidence from Real-Life Tournaments. Universität Paderborn,
2014.'
ieee: 'F. Scheel, The Economics of Individual Behavior in Competitive Environments:
Empirical Evidence from Real-Life Tournaments. Universität Paderborn, 2014.'
mla: 'Scheel, Friedrich. The Economics of Individual Behavior in Competitive
Environments: Empirical Evidence from Real-Life Tournaments. Universität Paderborn,
2014.'
short: 'F. Scheel, The Economics of Individual Behavior in Competitive Environments:
Empirical Evidence from Real-Life Tournaments, Universität Paderborn, 2014.'
date_created: 2017-10-17T12:42:00Z
date_updated: 2022-01-06T06:59:21Z
ddc:
- '040'
department:
- _id: '19'
- _id: '183'
file:
- access_level: closed
content_type: application/pdf
creator: florida
date_created: 2018-03-20T07:24:10Z
date_updated: 2018-03-20T07:24:10Z
file_id: '1415'
file_name: 352-Diss_Veröffentlichung_Friedrich_Scheel.pdf
file_size: 1609436
relation: main_file
success: 1
file_date_updated: 2018-03-20T07:24:10Z
has_accepted_license: '1'
language:
- iso: eng
project:
- _id: '1'
name: SFB 901
- _id: '7'
name: SFB 901 - Subprojekt A3
- _id: '2'
name: SFB 901 - Project Area A
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
title: 'The Economics of Individual Behavior in Competitive Environments: Empirical
Evidence from Real-Life Tournaments'
type: dissertation
user_id: '477'
year: '2014'
...
---
_id: '3538'
author:
- first_name: Julia
full_name: Rötzmeier-Keuper, Julia
id: '24869'
last_name: Rötzmeier-Keuper
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: 'Rötzmeier-Keuper J, Wünderlich N. Customer collectives in healthcare: The
transformative potential of service to overcome consumer vulnerability. In:
Proceedings of the 39th Annual Macromarketing Conference. ; 2014.'
apa: 'Rötzmeier-Keuper, J., & Wünderlich, N. (2014). Customer collectives in
healthcare: The transformative potential of service to overcome consumer vulnerability.
In Proceedings of the 39th Annual Macromarketing Conference. London, GB.'
bibtex: '@inproceedings{Rötzmeier-Keuper_Wünderlich_2014, title={Customer collectives
in healthcare: The transformative potential of service to overcome consumer vulnerability},
booktitle={ Proceedings of the 39th Annual Macromarketing Conference}, author={Rötzmeier-Keuper,
Julia and Wünderlich, Nancy}, year={2014} }'
chicago: 'Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “Customer Collectives in
Healthcare: The Transformative Potential of Service to Overcome Consumer Vulnerability.”
In Proceedings of the 39th Annual Macromarketing Conference, 2014.'
ieee: 'J. Rötzmeier-Keuper and N. Wünderlich, “Customer collectives in healthcare:
The transformative potential of service to overcome consumer vulnerability,” in
Proceedings of the 39th Annual Macromarketing Conference, London, GB,
2014.'
mla: 'Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “Customer Collectives in Healthcare:
The Transformative Potential of Service to Overcome Consumer Vulnerability.”
Proceedings of the 39th Annual Macromarketing Conference, 2014.'
short: 'J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the 39th Annual
Macromarketing Conference, 2014.'
conference:
location: London, GB
name: 39th Annual Macromarketing Conference
date_created: 2018-07-11T07:41:51Z
date_updated: 2022-01-06T06:59:22Z
department:
- _id: '181'
publication: ' Proceedings of the 39th Annual Macromarketing Conference'
status: public
title: 'Customer collectives in healthcare: The transformative potential of service
to overcome consumer vulnerability'
type: conference_abstract
user_id: '24869'
year: '2014'
...
---
_id: '3541'
author:
- first_name: Julia
full_name: Rötzmeier-Keuper, Julia
id: '24869'
last_name: Rötzmeier-Keuper
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: 'Rötzmeier-Keuper J, Wünderlich N. Interdependent Relationships Between and
among Service Providers and Customer Collectives. In: Proceedings of the AMA
SERVSIG International Service Research Conference. ; 2014.'
apa: Rötzmeier-Keuper, J., & Wünderlich, N. (2014). Interdependent Relationships
Between and among Service Providers and Customer Collectives. In Proceedings
of the AMA SERVSIG International Service Research Conference. Thessaloniki,
GR.
bibtex: '@inproceedings{Rötzmeier-Keuper_Wünderlich_2014, title={ Interdependent
Relationships Between and among Service Providers and Customer Collectives.},
booktitle={Proceedings of the AMA SERVSIG International Service Research Conference},
author={Rötzmeier-Keuper, Julia and Wünderlich, Nancy}, year={2014} }'
chicago: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “ Interdependent Relationships
Between and among Service Providers and Customer Collectives.” In Proceedings
of the AMA SERVSIG International Service Research Conference, 2014.
ieee: J. Rötzmeier-Keuper and N. Wünderlich, “ Interdependent Relationships Between
and among Service Providers and Customer Collectives.,” in Proceedings of the
AMA SERVSIG International Service Research Conference, Thessaloniki, GR, 2014.
mla: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “ Interdependent Relationships
Between and among Service Providers and Customer Collectives.” Proceedings
of the AMA SERVSIG International Service Research Conference, 2014.
short: 'J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the AMA SERVSIG International
Service Research Conference, 2014.'
conference:
location: Thessaloniki, GR
name: AMA SERVSIG International Service Research Conference
date_created: 2018-07-11T07:46:12Z
date_updated: 2022-01-06T06:59:22Z
department:
- _id: '181'
publication: Proceedings of the AMA SERVSIG International Service Research Conference
status: public
title: ' Interdependent Relationships Between and among Service Providers and Customer
Collectives.'
type: conference_abstract
user_id: '24869'
year: '2014'
...
---
_id: '7725'
author:
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: E
full_name: Böhm, E
last_name: Böhm
- first_name: C
full_name: Cramer, C
last_name: Cramer
citation:
ama: 'Eggert A, Böhm E, Cramer C. Stock Market Reactions to Customer Service Outsourcing
in Manufacturing Firms. In: 2015 AMA Winter Marketing Educators’ Conference
Proceedings. ; 2014.'
apa: Eggert, A., Böhm, E., & Cramer, C. (2014). Stock Market Reactions to Customer
Service Outsourcing in Manufacturing Firms. In 2015 AMA Winter Marketing Educators’
Conference Proceedings.
bibtex: '@inproceedings{Eggert_Böhm_Cramer_2014, title={Stock Market Reactions to
Customer Service Outsourcing in Manufacturing Firms}, booktitle={2015 AMA Winter
Marketing Educators’ Conference Proceedings}, author={Eggert, A and Böhm, E and
Cramer, C}, year={2014} }'
chicago: Eggert, A, E Böhm, and C Cramer. “Stock Market Reactions to Customer Service
Outsourcing in Manufacturing Firms.” In 2015 AMA Winter Marketing Educators’
Conference Proceedings, 2014.
ieee: A. Eggert, E. Böhm, and C. Cramer, “Stock Market Reactions to Customer Service
Outsourcing in Manufacturing Firms,” in 2015 AMA Winter Marketing Educators’
Conference Proceedings, 2014.
mla: Eggert, A., et al. “Stock Market Reactions to Customer Service Outsourcing
in Manufacturing Firms.” 2015 AMA Winter Marketing Educators’ Conference Proceedings,
2014.
short: 'A. Eggert, E. Böhm, C. Cramer, in: 2015 AMA Winter Marketing Educators’
Conference Proceedings, 2014.'
date_created: 2019-02-16T08:19:16Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: 2015 AMA Winter Marketing Educators’ Conference Proceedings
status: public
title: Stock Market Reactions to Customer Service Outsourcing in Manufacturing Firms
type: conference
user_id: '57352'
year: '2014'
...
---
_id: '7727'
author:
- first_name: V
full_name: Kanuri, V
last_name: Kanuri
- first_name: E
full_name: Münkhoff, E
last_name: Münkhoff
- first_name: L. K
full_name: Scheer, L. K
last_name: Scheer
citation:
ama: 'Kanuri V, Münkhoff E, Scheer LK. Service transition versus service infusion:
Different pathways to success for service-oriented manufacturers? In: ISBM
2014 Academic Conference. ; 2014.'
apa: 'Kanuri, V., Münkhoff, E., & Scheer, L. K. (2014). Service transition versus
service infusion: Different pathways to success for service-oriented manufacturers?
In ISBM 2014 Academic Conference.'
bibtex: '@inproceedings{Kanuri_Münkhoff_Scheer_2014, title={Service transition versus
service infusion: Different pathways to success for service-oriented manufacturers?},
booktitle={ISBM 2014 Academic Conference}, author={Kanuri, V and Münkhoff, E and
Scheer, L. K}, year={2014} }'
chicago: 'Kanuri, V, E Münkhoff, and L. K Scheer. “Service Transition versus Service
Infusion: Different Pathways to Success for Service-Oriented Manufacturers?” In
ISBM 2014 Academic Conference, 2014.'
ieee: 'V. Kanuri, E. Münkhoff, and L. K. Scheer, “Service transition versus service
infusion: Different pathways to success for service-oriented manufacturers?,”
in ISBM 2014 Academic Conference, 2014.'
mla: 'Kanuri, V., et al. “Service Transition versus Service Infusion: Different
Pathways to Success for Service-Oriented Manufacturers?” ISBM 2014 Academic
Conference, 2014.'
short: 'V. Kanuri, E. Münkhoff, L.K. Scheer, in: ISBM 2014 Academic Conference,
2014.'
date_created: 2019-02-16T08:31:06Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: ISBM 2014 Academic Conference
status: public
title: 'Service transition versus service infusion: Different pathways to success
for service-oriented manufacturers?'
type: conference
user_id: '57352'
year: '2014'
...
---
_id: '7728'
author:
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: A
full_name: Haas, A
last_name: Haas
- first_name: H
full_name: Terho, H
last_name: Terho
- first_name: W
full_name: Ulaga, W
last_name: Ulaga
- first_name: E
full_name: Münkhoff, E
last_name: Münkhoff
citation:
ama: 'Eggert A, Haas A, Terho H, Ulaga W, Münkhoff E. Selling value in business
markets: Why a powerful idea often fails. In: ISBM 2014 Academic Conference.
; 2014.'
apa: 'Eggert, A., Haas, A., Terho, H., Ulaga, W., & Münkhoff, E. (2014). Selling
value in business markets: Why a powerful idea often fails. In ISBM 2014 Academic
Conference.'
bibtex: '@inproceedings{Eggert_Haas_Terho_Ulaga_Münkhoff_2014, title={Selling value
in business markets: Why a powerful idea often fails}, booktitle={ISBM 2014 Academic
Conference}, author={Eggert, A and Haas, A and Terho, H and Ulaga, W and Münkhoff,
E}, year={2014} }'
chicago: 'Eggert, A, A Haas, H Terho, W Ulaga, and E Münkhoff. “Selling Value in
Business Markets: Why a Powerful Idea Often Fails.” In ISBM 2014 Academic Conference,
2014.'
ieee: 'A. Eggert, A. Haas, H. Terho, W. Ulaga, and E. Münkhoff, “Selling value in
business markets: Why a powerful idea often fails,” in ISBM 2014 Academic Conference,
2014.'
mla: 'Eggert, A., et al. “Selling Value in Business Markets: Why a Powerful Idea
Often Fails.” ISBM 2014 Academic Conference, 2014.'
short: 'A. Eggert, A. Haas, H. Terho, W. Ulaga, E. Münkhoff, in: ISBM 2014 Academic
Conference, 2014.'
date_created: 2019-02-16T08:40:38Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: ISBM 2014 Academic Conference
status: public
title: 'Selling value in business markets: Why a powerful idea often fails'
type: conference
user_id: '57352'
year: '2014'
...
---
_id: '7729'
author:
- first_name: T
full_name: Ritter, T
last_name: Ritter
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: E
full_name: Münkhoff, E
last_name: Münkhoff
- first_name: W
full_name: Ulaga, W
last_name: Ulaga
citation:
ama: 'Ritter T, Eggert A, Münkhoff E, Ulaga W. The corporate marketing department
- Between value and vanish. In: ISBM 2014 Academic Conference. ; 2014.'
apa: Ritter, T., Eggert, A., Münkhoff, E., & Ulaga, W. (2014). The corporate
marketing department - Between value and vanish. In ISBM 2014 Academic Conference.
bibtex: '@inproceedings{Ritter_Eggert_Münkhoff_Ulaga_2014, title={The corporate
marketing department - Between value and vanish}, booktitle={ISBM 2014 Academic
Conference}, author={Ritter, T and Eggert, A and Münkhoff, E and Ulaga, W}, year={2014}
}'
chicago: Ritter, T, A Eggert, E Münkhoff, and W Ulaga. “The Corporate Marketing
Department - Between Value and Vanish.” In ISBM 2014 Academic Conference,
2014.
ieee: T. Ritter, A. Eggert, E. Münkhoff, and W. Ulaga, “The corporate marketing
department - Between value and vanish,” in ISBM 2014 Academic Conference,
2014.
mla: Ritter, T., et al. “The Corporate Marketing Department - Between Value and
Vanish.” ISBM 2014 Academic Conference, 2014.
short: 'T. Ritter, A. Eggert, E. Münkhoff, W. Ulaga, in: ISBM 2014 Academic Conference,
2014.'
date_created: 2019-02-16T09:04:33Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: ISBM 2014 Academic Conference
status: public
title: The corporate marketing department - Between value and vanish
type: conference
user_id: '57352'
year: '2014'
...
---
_id: '7730'
author:
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: E
full_name: Münkhoff, E
last_name: Münkhoff
- first_name: C
full_name: Thiesbrummel, C
last_name: Thiesbrummel
citation:
ama: 'Eggert A, Münkhoff E, Thiesbrummel C. Service transition: A viable option
for manufacturing companies with declining financial performance? In: Proceedings
of the 43rd European Marketing Academy (EMAC) Conference. ; 2014.'
apa: 'Eggert, A., Münkhoff, E., & Thiesbrummel, C. (2014). Service transition:
A viable option for manufacturing companies with declining financial performance?
In Proceedings of the 43rd European Marketing Academy (EMAC) Conference.'
bibtex: '@inproceedings{Eggert_Münkhoff_Thiesbrummel_2014, title={Service transition:
A viable option for manufacturing companies with declining financial performance?},
booktitle={Proceedings of the 43rd European Marketing Academy (EMAC) Conference},
author={Eggert, A and Münkhoff, E and Thiesbrummel, C}, year={2014} }'
chicago: 'Eggert, A, E Münkhoff, and C Thiesbrummel. “Service Transition: A Viable
Option for Manufacturing Companies with Declining Financial Performance?” In Proceedings
of the 43rd European Marketing Academy (EMAC) Conference, 2014.'
ieee: 'A. Eggert, E. Münkhoff, and C. Thiesbrummel, “Service transition: A viable
option for manufacturing companies with declining financial performance?,” in
Proceedings of the 43rd European Marketing Academy (EMAC) Conference, 2014.'
mla: 'Eggert, A., et al. “Service Transition: A Viable Option for Manufacturing
Companies with Declining Financial Performance?” Proceedings of the 43rd European
Marketing Academy (EMAC) Conference, 2014.'
short: 'A. Eggert, E. Münkhoff, C. Thiesbrummel, in: Proceedings of the 43rd European
Marketing Academy (EMAC) Conference, 2014.'
date_created: 2019-02-16T09:07:12Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 43rd European Marketing Academy (EMAC) Conference
status: public
title: 'Service transition: A viable option for manufacturing companies with declining
financial performance?'
type: conference
user_id: '57352'
year: '2014'
...
---
_id: '7731'
author:
- first_name: H
full_name: Terho, H
last_name: Terho
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: W
full_name: Ulaga, W
last_name: Ulaga
- first_name: A
full_name: Haas, A
last_name: Haas
citation:
ama: 'Terho H, Eggert A, Ulaga W, Haas A. Overcoming Roadblocks to Value-Based Selling:
Aligning Organizational Support With Sales Force Activities. In: 2014 AMA Winter
Marketing Educators’ Proceedings. ; 2014.'
apa: 'Terho, H., Eggert, A., Ulaga, W., & Haas, A. (2014). Overcoming Roadblocks
to Value-Based Selling: Aligning Organizational Support With Sales Force Activities.
In 2014 AMA Winter Marketing Educators’ Proceedings.'
bibtex: '@inproceedings{Terho_Eggert_Ulaga_Haas_2014, title={Overcoming Roadblocks
to Value-Based Selling: Aligning Organizational Support With Sales Force Activities},
booktitle={2014 AMA Winter Marketing Educators’ Proceedings}, author={Terho, H
and Eggert, A and Ulaga, W and Haas, A}, year={2014} }'
chicago: 'Terho, H, A Eggert, W Ulaga, and A Haas. “Overcoming Roadblocks to Value-Based
Selling: Aligning Organizational Support With Sales Force Activities.” In 2014
AMA Winter Marketing Educators’ Proceedings, 2014.'
ieee: 'H. Terho, A. Eggert, W. Ulaga, and A. Haas, “Overcoming Roadblocks to Value-Based
Selling: Aligning Organizational Support With Sales Force Activities,” in 2014
AMA Winter Marketing Educators’ Proceedings, 2014.'
mla: 'Terho, H., et al. “Overcoming Roadblocks to Value-Based Selling: Aligning
Organizational Support With Sales Force Activities.” 2014 AMA Winter Marketing
Educators’ Proceedings, 2014.'
short: 'H. Terho, A. Eggert, W. Ulaga, A. Haas, in: 2014 AMA Winter Marketing Educators’
Proceedings, 2014.'
date_created: 2019-02-16T09:14:53Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: 2014 AMA Winter Marketing Educators’ Proceedings
status: public
title: 'Overcoming Roadblocks to Value-Based Selling: Aligning Organizational Support
With Sales Force Activities'
type: conference
user_id: '57352'
year: '2014'
...
---
_id: '5714'
abstract:
- lang: eng
text: Coalition loyalty programs are on the rise, yet few studies investigate the
impact of service failures in such programs. Using data from a retail context,
the authors show that a program partner deemed responsible for a service failure
suffers negative customer responses. However, customers’ perceptions of the benefits
of the coalition loyalty program buffer these consequences. Perhaps most importantly,
when customers perceive the program's special treatment benefits as low, direct
and indirect spillover effects occur, such that a service failure by one program
partner has a negative effect on customer loyalty toward the program itself.
article_type: original
author:
- first_name: Jan H
full_name: Schumann, Jan H
last_name: Schumann
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Heiner
full_name: Evanschitzky, Heiner
last_name: Evanschitzky
citation:
ama: 'Schumann JH, Wünderlich N, Evanschitzky H. Spillover Effects of Service Failures
in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits.
Journal of Retailing. 2014;90(1):111-118.'
apa: 'Schumann, J. H., Wünderlich, N., & Evanschitzky, H. (2014). Spillover
Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect
of Special Treatment Benefits. Journal of Retailing, 90(1), 111–118.'
bibtex: '@article{Schumann_Wünderlich_Evanschitzky_2014, title={Spillover Effects
of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special
Treatment Benefits.}, volume={90}, number={1}, journal={Journal of Retailing},
publisher={Elsevier}, author={Schumann, Jan H and Wünderlich, Nancy and Evanschitzky,
Heiner}, year={2014}, pages={111–118} }'
chicago: 'Schumann, Jan H, Nancy Wünderlich, and Heiner Evanschitzky. “Spillover
Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect
of Special Treatment Benefits.” Journal of Retailing 90, no. 1 (2014):
111–18.'
ieee: 'J. H. Schumann, N. Wünderlich, and H. Evanschitzky, “Spillover Effects of
Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special
Treatment Benefits.,” Journal of Retailing, vol. 90, no. 1, pp. 111–118,
2014.'
mla: 'Schumann, Jan H., et al. “Spillover Effects of Service Failures in Coalition
Loyalty Programs: The Buffering Effect of Special Treatment Benefits.” Journal
of Retailing, vol. 90, no. 1, Elsevier, 2014, pp. 111–18.'
short: J.H. Schumann, N. Wünderlich, H. Evanschitzky, Journal of Retailing 90 (2014)
111–118.
date_created: 2018-11-16T09:23:24Z
date_updated: 2022-01-06T07:02:37Z
department:
- _id: '181'
intvolume: ' 90'
issue: '1'
keyword:
- Service failure
- Spillover effects
- Buffering effect
- Coalition loyalty program
language:
- iso: eng
page: 111-118
publication: Journal of Retailing
publication_status: published
publisher: Elsevier
status: public
title: 'Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering
Effect of Special Treatment Benefits.'
type: journal_article
user_id: '37741'
volume: 90
year: '2014'
...