--- _id: '7739' author: - first_name: A full_name: Eggert, A last_name: Eggert - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: L full_name: Steinhoff, L last_name: Steinhoff citation: ama: 'Eggert A, Garnefeld I, Steinhoff L. The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs. In: 2012 AMA Summer Marketing Educators’ Proceedings. ; 2012.' apa: Eggert, A., Garnefeld, I., & Steinhoff, L. (2012). The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs. In 2012 AMA Summer Marketing Educators’ Proceedings. bibtex: '@inproceedings{Eggert_Garnefeld_Steinhoff_2012, title={The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs}, booktitle={2012 AMA Summer Marketing Educators’ Proceedings}, author={Eggert, A and Garnefeld, I and Steinhoff, L}, year={2012} }' chicago: Eggert, A, I Garnefeld, and L Steinhoff. “The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs.” In 2012 AMA Summer Marketing Educators’ Proceedings, 2012. ieee: A. Eggert, I. Garnefeld, and L. Steinhoff, “The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs,” in 2012 AMA Summer Marketing Educators’ Proceedings, 2012. mla: Eggert, A., et al. “The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs.” 2012 AMA Summer Marketing Educators’ Proceedings, 2012. short: 'A. Eggert, I. Garnefeld, L. Steinhoff, in: 2012 AMA Summer Marketing Educators’ Proceedings, 2012.' date_created: 2019-02-18T10:50:10Z date_updated: 2022-01-06T07:03:45Z department: - _id: '19' - _id: '180' language: - iso: eng publication: 2012 AMA Summer Marketing Educators' Proceedings status: public title: The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs type: conference user_id: '57352' year: '2012' ... --- _id: '7740' author: - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: E full_name: Münkhoff, E last_name: Münkhoff - first_name: A full_name: Bruns, A last_name: Bruns citation: ama: 'Garnefeld I, Münkhoff E, Bruns A. I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions. In: 2012 AMA Summer Marketing Educators’ Proceedings. ; 2012.' apa: Garnefeld, I., Münkhoff, E., & Bruns, A. (2012). I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions. In 2012 AMA Summer Marketing Educators’ Proceedings. bibtex: '@inproceedings{Garnefeld_Münkhoff_Bruns_2012, title={I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions}, booktitle={2012 AMA Summer Marketing Educators’ Proceedings}, author={Garnefeld, I and Münkhoff, E and Bruns, A}, year={2012} }' chicago: Garnefeld, I, E Münkhoff, and A Bruns. “I Thought It Was All over and Now It Is Back Again – Customer Reactions to Time Extensions of Sales Promotions.” In 2012 AMA Summer Marketing Educators’ Proceedings, 2012. ieee: I. Garnefeld, E. Münkhoff, and A. Bruns, “I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions,” in 2012 AMA Summer Marketing Educators’ Proceedings, 2012. mla: Garnefeld, I., et al. “I Thought It Was All over and Now It Is Back Again – Customer Reactions to Time Extensions of Sales Promotions.” 2012 AMA Summer Marketing Educators’ Proceedings, 2012. short: 'I. Garnefeld, E. Münkhoff, A. Bruns, in: 2012 AMA Summer Marketing Educators’ Proceedings, 2012.' date_created: 2019-02-18T10:51:55Z date_updated: 2022-01-06T07:03:45Z department: - _id: '19' - _id: '180' language: - iso: eng publication: 2012 AMA Summer Marketing Educators’ Proceedings status: public title: I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions type: conference user_id: '57352' year: '2012' ... --- _id: '7741' author: - first_name: A full_name: Eggert, A last_name: Eggert - first_name: M full_name: Steiner, M last_name: Steiner - first_name: W full_name: Ulaga, W last_name: Ulaga - first_name: K full_name: Backhaus, K last_name: Backhaus citation: ama: 'Eggert A, Steiner M, Ulaga W, Backhaus K. Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format. In: Proceedings of the 2012 ISBM Academic Workshop. ; 2012.' apa: 'Eggert, A., Steiner, M., Ulaga, W., & Backhaus, K. (2012). Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format. In Proceedings of the 2012 ISBM Academic Workshop.' bibtex: '@inproceedings{Eggert_Steiner_Ulaga_Backhaus_2012, title={Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format}, booktitle={Proceedings of the 2012 ISBM Academic Workshop}, author={Eggert, A and Steiner, M and Ulaga, W and Backhaus, K}, year={2012} }' chicago: 'Eggert, A, M Steiner, W Ulaga, and K Backhaus. “Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format.” In Proceedings of the 2012 ISBM Academic Workshop, 2012.' ieee: 'A. Eggert, M. Steiner, W. Ulaga, and K. Backhaus, “Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format,” in Proceedings of the 2012 ISBM Academic Workshop, 2012.' mla: 'Eggert, A., et al. “Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format.” Proceedings of the 2012 ISBM Academic Workshop, 2012.' short: 'A. Eggert, M. Steiner, W. Ulaga, K. Backhaus, in: Proceedings of the 2012 ISBM Academic Workshop, 2012.' date_created: 2019-02-18T11:03:13Z date_updated: 2022-01-06T07:03:45Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 2012 ISBM Academic Workshop status: public title: 'Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format' type: conference user_id: '57352' year: '2012' ... --- _id: '7742' author: - first_name: T full_name: Ritter, T last_name: Ritter - first_name: A full_name: Eggert, A last_name: Eggert citation: ama: 'Ritter T, Eggert A. Dispersion of Market Activities: A Configurational Approach. In: Proceedings of the 2012 ISBM Academic Workshop. ; 2012.' apa: 'Ritter, T., & Eggert, A. (2012). Dispersion of Market Activities: A Configurational Approach. In Proceedings of the 2012 ISBM Academic Workshop.' bibtex: '@inproceedings{Ritter_Eggert_2012, title={Dispersion of Market Activities: A Configurational Approach}, booktitle={Proceedings of the 2012 ISBM Academic Workshop}, author={Ritter, T and Eggert, A}, year={2012} }' chicago: 'Ritter, T, and A Eggert. “Dispersion of Market Activities: A Configurational Approach.” In Proceedings of the 2012 ISBM Academic Workshop, 2012.' ieee: 'T. Ritter and A. Eggert, “Dispersion of Market Activities: A Configurational Approach,” in Proceedings of the 2012 ISBM Academic Workshop, 2012.' mla: 'Ritter, T., and A. Eggert. “Dispersion of Market Activities: A Configurational Approach.” Proceedings of the 2012 ISBM Academic Workshop, 2012.' short: 'T. Ritter, A. Eggert, in: Proceedings of the 2012 ISBM Academic Workshop, 2012.' date_created: 2019-02-18T11:04:53Z date_updated: 2022-01-06T07:03:45Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 2012 ISBM Academic Workshop status: public title: 'Dispersion of Market Activities: A Configurational Approach' type: conference user_id: '57352' year: '2012' ... --- _id: '7743' author: - first_name: A full_name: Eggert, A last_name: Eggert - first_name: E full_name: Münkhoff, E last_name: Münkhoff - first_name: C full_name: Thiesbrummel, C last_name: Thiesbrummel citation: ama: 'Eggert A, Münkhoff E, Thiesbrummel C. Growing with Industrial Services - A Configurational Approach. In: 2012 AMA Winter Marketing Educators’ Proceedings. ; 2012.' apa: Eggert, A., Münkhoff, E., & Thiesbrummel, C. (2012). Growing with Industrial Services - A Configurational Approach. In 2012 AMA Winter Marketing Educators’ Proceedings. bibtex: '@inproceedings{Eggert_Münkhoff_Thiesbrummel_2012, title={Growing with Industrial Services - A Configurational Approach}, booktitle={2012 AMA Winter Marketing Educators’ Proceedings}, author={Eggert, A and Münkhoff, E and Thiesbrummel, C}, year={2012} }' chicago: Eggert, A, E Münkhoff, and C Thiesbrummel. “Growing with Industrial Services - A Configurational Approach.” In 2012 AMA Winter Marketing Educators’ Proceedings, 2012. ieee: A. Eggert, E. Münkhoff, and C. Thiesbrummel, “Growing with Industrial Services - A Configurational Approach,” in 2012 AMA Winter Marketing Educators’ Proceedings, 2012. mla: Eggert, A., et al. “Growing with Industrial Services - A Configurational Approach.” 2012 AMA Winter Marketing Educators’ Proceedings, 2012. short: 'A. Eggert, E. Münkhoff, C. Thiesbrummel, in: 2012 AMA Winter Marketing Educators’ Proceedings, 2012.' date_created: 2019-02-18T11:07:49Z date_updated: 2022-01-06T07:03:45Z department: - _id: '19' - _id: '180' language: - iso: eng publication: 2012 AMA Winter Marketing Educators' Proceedings status: public title: Growing with Industrial Services - A Configurational Approach type: conference user_id: '57352' year: '2012' ... --- _id: '7744' author: - first_name: A full_name: Eggert, A last_name: Eggert - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: L full_name: Steinhoff, L last_name: Steinhoff citation: ama: 'Eggert A, Garnefeld I, Steinhoff L. Endowed Status in Hierarchical Loyalty Programs. In: 2012 AMA Winter Marketing Educators’ Proceedings. ; 2012.' apa: Eggert, A., Garnefeld, I., & Steinhoff, L. (2012). Endowed Status in Hierarchical Loyalty Programs. In 2012 AMA Winter Marketing Educators’ Proceedings. bibtex: '@inproceedings{Eggert_Garnefeld_Steinhoff_2012, title={Endowed Status in Hierarchical Loyalty Programs}, booktitle={2012 AMA Winter Marketing Educators’ Proceedings}, author={Eggert, A and Garnefeld, I and Steinhoff, L}, year={2012} }' chicago: Eggert, A, I Garnefeld, and L Steinhoff. “Endowed Status in Hierarchical Loyalty Programs.” In 2012 AMA Winter Marketing Educators’ Proceedings, 2012. ieee: A. Eggert, I. Garnefeld, and L. Steinhoff, “Endowed Status in Hierarchical Loyalty Programs,” in 2012 AMA Winter Marketing Educators’ Proceedings, 2012. mla: Eggert, A., et al. “Endowed Status in Hierarchical Loyalty Programs.” 2012 AMA Winter Marketing Educators’ Proceedings, 2012. short: 'A. Eggert, I. Garnefeld, L. Steinhoff, in: 2012 AMA Winter Marketing Educators’ Proceedings, 2012.' date_created: 2019-02-18T11:10:10Z date_updated: 2022-01-06T07:03:45Z department: - _id: '19' - _id: '180' language: - iso: eng publication: 2012 AMA Winter Marketing Educators' Proceedings status: public title: Endowed Status in Hierarchical Loyalty Programs type: conference user_id: '57352' year: '2012' ... --- _id: '7745' author: - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: S full_name: Helm, S last_name: Helm - first_name: A full_name: Eggert, A last_name: Eggert - first_name: S full_name: Tax, S last_name: Tax citation: ama: 'Garnefeld I, Helm S, Eggert A, Tax S. Growing Existing Customers’ Profitability with Customer Referral Programs. In: 2012 AMA Winter Marketing Educators’ Proceedings. ; 2012.' apa: Garnefeld, I., Helm, S., Eggert, A., & Tax, S. (2012). Growing Existing Customers’ Profitability with Customer Referral Programs. In 2012 AMA Winter Marketing Educators’ Proceedings. bibtex: '@inproceedings{Garnefeld_Helm_Eggert_Tax_2012, title={Growing Existing Customers’ Profitability with Customer Referral Programs}, booktitle={2012 AMA Winter Marketing Educators’ Proceedings}, author={Garnefeld, I and Helm, S and Eggert, A and Tax, S}, year={2012} }' chicago: Garnefeld, I, S Helm, A Eggert, and S Tax. “Growing Existing Customers’ Profitability with Customer Referral Programs.” In 2012 AMA Winter Marketing Educators’ Proceedings, 2012. ieee: I. Garnefeld, S. Helm, A. Eggert, and S. Tax, “Growing Existing Customers’ Profitability with Customer Referral Programs,” in 2012 AMA Winter Marketing Educators’ Proceedings, 2012. mla: Garnefeld, I., et al. “Growing Existing Customers’ Profitability with Customer Referral Programs.” 2012 AMA Winter Marketing Educators’ Proceedings, 2012. short: 'I. Garnefeld, S. Helm, A. Eggert, S. Tax, in: 2012 AMA Winter Marketing Educators’ Proceedings, 2012.' date_created: 2019-02-18T11:12:17Z date_updated: 2022-01-06T07:03:45Z department: - _id: '19' - _id: '180' language: - iso: eng publication: 2012 AMA Winter Marketing Educators' Proceedings status: public title: Growing Existing Customers’ Profitability with Customer Referral Programs type: conference user_id: '57352' year: '2012' ... --- _id: '5716' abstract: - lang: eng text: The tendency of managers to focus on short-term results rather than on sustained company success is of particular importance to retail marketing managers, because marketing activities involve expenditures which may only pay off in the longer term. To address the issue of myopic management, our study shows how the complexity of the service profit chain (SPC) can cause managers to make suboptimal decisions. Hence, our paper departs from past research by recognizing that understanding the temporal interplay between operational investments, employee satisfaction, customer satisfaction, and operating profit is essential to achieving sustained success. In particular, we intend to improve understanding of the functioning of the SPC with respect to time lags and feedback loops. Results of our large-scale longitudinal study set in a multi-outlet retail chain reveal time-lag effects between operational investments and employee satisfaction, as well as between customer satisfaction and performance. These findings, along with evidence of a negative interaction effect of employee satisfaction on the relationship between current performance and future investments, show the substantial risk of mismanaging the SPC. We identify specific situations in which the dynamic approach leads to superior marketing investment decisions, when compared to the conventional static view of the SCP. These insights provide valuable managerial guidance for effectively managing the SPC over time. article_type: original author: - first_name: Heiner full_name: Evanschitzky, Heiner last_name: Evanschitzky - first_name: Florian v full_name: Wangenheim, Florian v last_name: Wangenheim - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Evanschitzky H, Wangenheim F v, Wünderlich N. Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops. Journal of Retailing. 2012;88(3):356-366.' apa: 'Evanschitzky, H., Wangenheim, F. v, & Wünderlich, N. (2012). Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops. Journal of Retailing, 88(3), 356–366.' bibtex: '@article{Evanschitzky_Wangenheim_Wünderlich_2012, title={Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.}, volume={88}, number={3}, journal={Journal of Retailing}, publisher={Elsevier}, author={Evanschitzky, Heiner and Wangenheim, Florian v and Wünderlich, Nancy}, year={2012}, pages={356–366} }' chicago: 'Evanschitzky, Heiner, Florian v Wangenheim, and Nancy Wünderlich. “Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.” Journal of Retailing 88, no. 3 (2012): 356–66.' ieee: 'H. Evanschitzky, F. v Wangenheim, and N. Wünderlich, “Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.,” Journal of Retailing, vol. 88, no. 3, pp. 356–366, 2012.' mla: 'Evanschitzky, Heiner, et al. “Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.” Journal of Retailing, vol. 88, no. 3, Elsevier, 2012, pp. 356–66.' short: H. Evanschitzky, F. v Wangenheim, N. Wünderlich, Journal of Retailing 88 (2012) 356–366. date_created: 2018-11-16T09:37:06Z date_updated: 2022-01-06T07:02:37Z department: - _id: '181' intvolume: ' 88' issue: '3' keyword: - Employee satisfaction - Customer satisfaction - Performance - Service profit chain - Feedback loops - Time lags - Myopic marketing management language: - iso: eng page: 356-366 publication: Journal of Retailing publication_status: published publisher: Elsevier status: public title: 'Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.' type: journal_article user_id: '37741' volume: 88 year: '2012' ... --- _id: '5717' abstract: - lang: eng text: Although professional service providers increasingly deliver their services globally, little is known about cross-cultural differences in customers’ motivation to participate in service production. To address this lacuna, we survey a total of 2,284 banking customers in 11 countries on their motivation to provide personal information to, and follow the advice of, their service providers. We find differences in both aspects, but only the differences in providing personal information can be explained by the cultural values of uncertainty avoidance, individualism/collectivism, and masculinity/femininity. To perform certain tasks in the service process, global professional service providers should acknowledge cultural differences in customers’ motivations. article_type: original author: - first_name: Jan H full_name: Schumann, Jan H last_name: Schumann - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: Marcus S full_name: Zimmer, Marcus S last_name: Zimmer citation: ama: Schumann JH, Wünderlich N, Zimmer MS. Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments. Schmalenbach Business Review. 2012;64(2):141-165. apa: Schumann, J. H., Wünderlich, N., & Zimmer, M. S. (2012). Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments. Schmalenbach Business Review, 64(2), 141–165. bibtex: '@article{Schumann_Wünderlich_Zimmer_2012, title={Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.}, volume={64}, number={2}, journal={Schmalenbach Business Review}, publisher={Springer}, author={Schumann, Jan H and Wünderlich, Nancy and Zimmer, Marcus S}, year={2012}, pages={141–165} }' chicago: 'Schumann, Jan H, Nancy Wünderlich, and Marcus S Zimmer. “Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.” Schmalenbach Business Review 64, no. 2 (2012): 141–65.' ieee: J. H. Schumann, N. Wünderlich, and M. S. Zimmer, “Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.,” Schmalenbach Business Review, vol. 64, no. 2, pp. 141–165, 2012. mla: Schumann, Jan H., et al. “Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.” Schmalenbach Business Review, vol. 64, no. 2, Springer, 2012, pp. 141–65. short: J.H. Schumann, N. Wünderlich, M.S. Zimmer, Schmalenbach Business Review 64 (2012) 141–165. date_created: 2018-11-16T09:40:23Z date_updated: 2022-01-06T07:02:37Z department: - _id: '181' intvolume: ' 64' issue: '2' keyword: - Co-Production - Culture - Customer Participation - Professional Services language: - iso: eng page: 141-165 publication: Schmalenbach Business Review publication_status: published publisher: Springer status: public title: Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments. type: journal_article user_id: '37741' volume: 64 year: '2012' ... --- _id: '5718' abstract: - lang: eng text: The role of information and communication technology for economic growth has been emphasized repeatedly. Technological breakthroughs have generated new forms of services, such as self-services or remote services. Although these encounters are qualitatively different from traditional service provision, prior service management literature thus far had paid little attention to theory development and the systematization of technology-based service encounters. To fill this research gap, the present study outlines how new types of technology-based services fit into existing service typologies and provides an extension of existing frameworks to capture their unique characteristics. These insights in turn offer managerial implications and highlight open research questions. article_type: original author: - first_name: Jan H full_name: Schumann, Jan H last_name: Schumann - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: Florian full_name: Wangenheim, Florian last_name: Wangenheim citation: ama: 'Schumann JH, Wünderlich N, Wangenheim F. Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics. Technovation. 2012;32(2):133-143.' apa: 'Schumann, J. H., Wünderlich, N., & Wangenheim, F. (2012). Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics. Technovation, 32(2), 133–143.' bibtex: '@article{Schumann_Wünderlich_Wangenheim_2012, title={Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.}, volume={32}, number={2}, journal={Technovation}, publisher={Elsevier}, author={Schumann, Jan H and Wünderlich, Nancy and Wangenheim, Florian}, year={2012}, pages={133–143} }' chicago: 'Schumann, Jan H, Nancy Wünderlich, and Florian Wangenheim. “Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.” Technovation 32, no. 2 (2012): 133–43.' ieee: 'J. H. Schumann, N. Wünderlich, and F. Wangenheim, “Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.,” Technovation, vol. 32, no. 2, pp. 133–143, 2012.' mla: 'Schumann, Jan H., et al. “Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.” Technovation, vol. 32, no. 2, Elsevier, 2012, pp. 133–43.' short: J.H. Schumann, N. Wünderlich, F. Wangenheim, Technovation 32 (2012) 133–143. date_created: 2018-11-16T09:43:45Z date_updated: 2022-01-06T07:02:37Z department: - _id: '181' intvolume: ' 32' issue: '2' keyword: - Services - Remote services - Self-services - Technology mediation language: - iso: eng page: 133-143 publication: Technovation publication_status: published publisher: Elsevier status: public title: 'Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.' type: journal_article user_id: '37741' volume: 32 year: '2012' ... --- _id: '6102' author: - first_name: Holger full_name: Steinmetz, Holger id: '43261' last_name: Steinmetz - first_name: C full_name: Schwens, C last_name: Schwens - first_name: M full_name: Wehner, M last_name: Wehner - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Steinmetz H, Schwens C, Wehner M, Kabst R. Das Cranet-Projekt: Kreuzkulturelle Vergleiche im HR-Management. PERSONALquartely. 2012;64(1):34-39.' apa: 'Steinmetz, H., Schwens, C., Wehner, M., & Kabst, R. (2012). Das Cranet-Projekt: Kreuzkulturelle Vergleiche im HR-Management. PERSONALquartely, 64(1), 34–39.' bibtex: '@article{Steinmetz_Schwens_Wehner_Kabst_2012, title={Das Cranet-Projekt: Kreuzkulturelle Vergleiche im HR-Management.}, volume={64}, number={1}, journal={PERSONALquartely}, author={Steinmetz, Holger and Schwens, C and Wehner, M and Kabst, Rüdiger}, year={2012}, pages={34–39} }' chicago: 'Steinmetz, Holger, C Schwens, M Wehner, and Rüdiger Kabst. “Das Cranet-Projekt: Kreuzkulturelle Vergleiche Im HR-Management.” PERSONALquartely 64, no. 1 (2012): 34–39.' ieee: 'H. Steinmetz, C. Schwens, M. Wehner, and R. Kabst, “Das Cranet-Projekt: Kreuzkulturelle Vergleiche im HR-Management.,” PERSONALquartely, vol. 64, no. 1, pp. 34–39, 2012.' mla: 'Steinmetz, Holger, et al. “Das Cranet-Projekt: Kreuzkulturelle Vergleiche Im HR-Management.” PERSONALquartely, vol. 64, no. 1, 2012, pp. 34–39.' short: H. Steinmetz, C. Schwens, M. Wehner, R. Kabst, PERSONALquartely 64 (2012) 34–39. date_created: 2018-12-10T11:09:13Z date_updated: 2022-01-06T07:02:53Z department: - _id: '274' intvolume: ' 64' issue: '1' language: - iso: eng page: 34-39 publication: PERSONALquartely status: public title: 'Das Cranet-Projekt: Kreuzkulturelle Vergleiche im HR-Management.' type: journal_article user_id: '46632' volume: 64 year: '2012' ... --- _id: '6103' author: - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst - first_name: M full_name: Baum, M last_name: Baum citation: ama: 'Kabst R, Baum M. Editorial: Employer Branding: Strategie, Instrumente, Umsetzung. PERSONALquartely. 2012;64(3):3.' apa: 'Kabst, R., & Baum, M. (2012). Editorial: Employer Branding: Strategie, Instrumente, Umsetzung. PERSONALquartely, 64(3), 3.' bibtex: '@article{Kabst_Baum_2012, title={Editorial: Employer Branding: Strategie, Instrumente, Umsetzung}, volume={64}, number={3}, journal={PERSONALquartely}, author={Kabst, Rüdiger and Baum, M}, year={2012}, pages={3} }' chicago: 'Kabst, Rüdiger, and M Baum. “Editorial: Employer Branding: Strategie, Instrumente, Umsetzung.” PERSONALquartely 64, no. 3 (2012): 3.' ieee: 'R. Kabst and M. Baum, “Editorial: Employer Branding: Strategie, Instrumente, Umsetzung,” PERSONALquartely, vol. 64, no. 3, p. 3, 2012.' mla: 'Kabst, Rüdiger, and M. Baum. “Editorial: Employer Branding: Strategie, Instrumente, Umsetzung.” PERSONALquartely, vol. 64, no. 3, 2012, p. 3.' short: R. Kabst, M. Baum, PERSONALquartely 64 (2012) 3. date_created: 2018-12-10T11:39:27Z date_updated: 2022-01-06T07:02:53Z department: - _id: '274' intvolume: ' 64' issue: '3' language: - iso: eng page: '3' publication: PERSONALquartely status: public title: 'Editorial: Employer Branding: Strategie, Instrumente, Umsetzung' type: journal_article user_id: '46632' volume: 64 year: '2012' ... --- _id: '6138' author: - first_name: W full_name: Weber, W last_name: Weber - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: Weber W, Kabst R. Einführung in Die Betriebswirtschaftslehre. 8th ed. Wiesbaden; 2012. apa: Weber, W., & Kabst, R. (2012). Einführung in die Betriebswirtschaftslehre (8th ed.). Wiesbaden. bibtex: '@book{Weber_Kabst_2012, place={Wiesbaden}, edition={8}, title={Einführung in die Betriebswirtschaftslehre}, author={Weber, W and Kabst, Rüdiger}, year={2012} }' chicago: Weber, W, and Rüdiger Kabst. Einführung in Die Betriebswirtschaftslehre. 8th ed. Wiesbaden, 2012. ieee: W. Weber and R. Kabst, Einführung in die Betriebswirtschaftslehre, 8th ed. Wiesbaden, 2012. mla: Weber, W., and Rüdiger Kabst. Einführung in Die Betriebswirtschaftslehre. 8th ed., 2012. short: W. Weber, R. Kabst, Einführung in Die Betriebswirtschaftslehre, 8th ed., Wiesbaden, 2012. date_created: 2018-12-11T10:21:09Z date_updated: 2022-01-06T07:02:53Z department: - _id: '274' edition: '8' language: - iso: eng place: Wiesbaden publication_identifier: isbn: - 978-3-8349-1994-6 status: public title: Einführung in die Betriebswirtschaftslehre type: book user_id: '46632' year: '2012' ... --- _id: '6148' author: - first_name: M full_name: Baum, M last_name: Baum - first_name: C full_name: Schwens, C last_name: Schwens - first_name: R full_name: Kabst, R last_name: Kabst citation: ama: 'Baum M, Schwens C, Kabst R. Determinants of Different Types of Born Globals. In: Gabrielsson M, Kirpalani M, eds. Handbook of Research on Born Globals. Cheltenham Glos/Northampton: Edward Elgar Publishing Ltd.; 2012:36-45.' apa: 'Baum, M., Schwens, C., & Kabst, R. (2012). Determinants of Different Types of Born Globals. In M. Gabrielsson & M. Kirpalani (Eds.), Handbook of Research on Born Globals (pp. 36–45). Cheltenham Glos/Northampton: Edward Elgar Publishing Ltd.' bibtex: '@inbook{Baum_Schwens_Kabst_2012, place={Cheltenham Glos/Northampton}, title={Determinants of Different Types of Born Globals.}, booktitle={Handbook of Research on Born Globals}, publisher={Edward Elgar Publishing Ltd.}, author={Baum, M and Schwens, C and Kabst, R}, editor={Gabrielsson, M and Kirpalani, MEditors}, year={2012}, pages={36–45} }' chicago: 'Baum, M, C Schwens, and R Kabst. “Determinants of Different Types of Born Globals.” In Handbook of Research on Born Globals, edited by M Gabrielsson and M Kirpalani, 36–45. Cheltenham Glos/Northampton: Edward Elgar Publishing Ltd., 2012.' ieee: 'M. Baum, C. Schwens, and R. Kabst, “Determinants of Different Types of Born Globals.,” in Handbook of Research on Born Globals, M. Gabrielsson and M. Kirpalani, Eds. Cheltenham Glos/Northampton: Edward Elgar Publishing Ltd., 2012, pp. 36–45.' mla: Baum, M., et al. “Determinants of Different Types of Born Globals.” Handbook of Research on Born Globals, edited by M Gabrielsson and M Kirpalani, Edward Elgar Publishing Ltd., 2012, pp. 36–45. short: 'M. Baum, C. Schwens, R. Kabst, in: M. Gabrielsson, M. Kirpalani (Eds.), Handbook of Research on Born Globals, Edward Elgar Publishing Ltd., Cheltenham Glos/Northampton, 2012, pp. 36–45.' date_created: 2018-12-11T11:02:56Z date_updated: 2022-01-06T07:02:53Z department: - _id: '274' editor: - first_name: M full_name: Gabrielsson, M last_name: Gabrielsson - first_name: M full_name: Kirpalani, M last_name: Kirpalani language: - iso: eng page: 36-45 place: Cheltenham Glos/Northampton publication: Handbook of Research on Born Globals publisher: Edward Elgar Publishing Ltd. status: public title: Determinants of Different Types of Born Globals. type: book_chapter user_id: '46632' year: '2012' ... --- _id: '6149' author: - first_name: R full_name: Isidor, R last_name: Isidor - first_name: C full_name: Schwens, C last_name: Schwens - first_name: R full_name: Kabst, R last_name: Kabst citation: ama: 'Isidor R, Schwens C, Kabst R. Die Messung von Joint-Venture Erfolg. In: Zentes J, ed. Markteintrittsstrategien - Dynamik Und Komplexität. ; 2012:193-205.' apa: Isidor, R., Schwens, C., & Kabst, R. (2012). Die Messung von Joint-Venture Erfolg. In J. Zentes (Ed.), Markteintrittsstrategien - Dynamik und Komplexität (pp. 193–205). bibtex: '@inbook{Isidor_Schwens_Kabst_2012, title={Die Messung von Joint-Venture Erfolg}, booktitle={Markteintrittsstrategien - Dynamik und Komplexität}, author={Isidor, R and Schwens, C and Kabst, R}, editor={Zentes, JEditor}, year={2012}, pages={193–205} }' chicago: Isidor, R, C Schwens, and R Kabst. “Die Messung von Joint-Venture Erfolg.” In Markteintrittsstrategien - Dynamik Und Komplexität, edited by J Zentes, 193–205, 2012. ieee: R. Isidor, C. Schwens, and R. Kabst, “Die Messung von Joint-Venture Erfolg,” in Markteintrittsstrategien - Dynamik und Komplexität, J. Zentes, Ed. 2012, pp. 193–205. mla: Isidor, R., et al. “Die Messung von Joint-Venture Erfolg.” Markteintrittsstrategien - Dynamik Und Komplexität, edited by J Zentes, 2012, pp. 193–205. short: 'R. Isidor, C. Schwens, R. Kabst, in: J. Zentes (Ed.), Markteintrittsstrategien - Dynamik Und Komplexität, 2012, pp. 193–205.' date_created: 2018-12-11T11:06:03Z date_updated: 2022-01-06T07:02:53Z department: - _id: '274' editor: - first_name: J full_name: Zentes, J last_name: Zentes language: - iso: eng page: 193-205 publication: Markteintrittsstrategien - Dynamik und Komplexität publication_identifier: isbn: - 978-3-8349-3503-8 status: public title: Die Messung von Joint-Venture Erfolg type: book_chapter user_id: '46632' year: '2012' ... --- _id: '6275' author: - first_name: M full_name: Schneid, M last_name: Schneid - first_name: Holger full_name: Steinmetz, Holger id: '43261' last_name: Steinmetz - first_name: R full_name: Isidor, R last_name: Isidor - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Schneid M, Steinmetz H, Isidor R, Kabst R. Diversität, Konflikte und Leistung in Teams: Ein meta-analytisches Strukturgleichungsmodell. In: ; 2012.' apa: 'Schneid, M., Steinmetz, H., Isidor, R., & Kabst, R. (2012). Diversität, Konflikte und Leistung in Teams: Ein meta-analytisches Strukturgleichungsmodell.' bibtex: '@inproceedings{Schneid_Steinmetz_Isidor_Kabst_2012, title={Diversität, Konflikte und Leistung in Teams: Ein meta-analytisches Strukturgleichungsmodell}, author={Schneid, M and Steinmetz, Holger and Isidor, R and Kabst, Rüdiger}, year={2012} }' chicago: 'Schneid, M, Holger Steinmetz, R Isidor, and Rüdiger Kabst. “Diversität, Konflikte Und Leistung in Teams: Ein Meta-Analytisches Strukturgleichungsmodell,” 2012.' ieee: 'M. Schneid, H. Steinmetz, R. Isidor, and R. Kabst, “Diversität, Konflikte und Leistung in Teams: Ein meta-analytisches Strukturgleichungsmodell,” 2012.' mla: 'Schneid, M., et al. Diversität, Konflikte Und Leistung in Teams: Ein Meta-Analytisches Strukturgleichungsmodell. 2012.' short: 'M. Schneid, H. Steinmetz, R. Isidor, R. Kabst, in: 2012.' date_created: 2018-12-18T12:42:54Z date_updated: 2022-01-06T07:02:59Z department: - _id: '274' language: - iso: eng status: public title: 'Diversität, Konflikte und Leistung in Teams: Ein meta-analytisches Strukturgleichungsmodell' type: conference user_id: '46632' year: '2012' ... --- _id: '6277' author: - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Kabst R. Endogeneity in the behavioral sciences: An illustration with real data. In: Amsterdam; 2012.' apa: 'Kabst, R. (2012). Endogeneity in the behavioral sciences: An illustration with real data. Amsterdam.' bibtex: '@inproceedings{Kabst_2012, place={Amsterdam}, title={Endogeneity in the behavioral sciences: An illustration with real data}, author={Kabst, Rüdiger}, year={2012} }' chicago: 'Kabst, Rüdiger. “Endogeneity in the Behavioral Sciences: An Illustration with Real Data.” Amsterdam, 2012.' ieee: 'R. Kabst, “Endogeneity in the behavioral sciences: An illustration with real data,” 2012.' mla: 'Kabst, Rüdiger. Endogeneity in the Behavioral Sciences: An Illustration with Real Data. 2012.' short: 'R. Kabst, in: Amsterdam, 2012.' date_created: 2018-12-18T12:43:58Z date_updated: 2022-01-06T07:02:59Z department: - _id: '274' language: - iso: eng place: Amsterdam status: public title: 'Endogeneity in the behavioral sciences: An illustration with real data' type: conference user_id: '46632' year: '2012' ... --- _id: '6281' author: - first_name: M C full_name: Wehner, M C last_name: Wehner - first_name: A full_name: Giardini, A last_name: Giardini - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Wehner MC, Giardini A, Kabst R. Recruitment Process Outsourcing and Applicant Reactions: Does Image Make a Difference? In: University of Limerick, Ireland; 2012.' apa: 'Wehner, M. C., Giardini, A., & Kabst, R. (2012). Recruitment Process Outsourcing and Applicant Reactions: Does Image Make a Difference? University of Limerick, Ireland.' bibtex: '@inproceedings{Wehner_Giardini_Kabst_2012, place={University of Limerick, Ireland}, title={Recruitment Process Outsourcing and Applicant Reactions: Does Image Make a Difference?}, author={Wehner, M C and Giardini, A and Kabst, Rüdiger}, year={2012} }' chicago: 'Wehner, M C, A Giardini, and Rüdiger Kabst. “Recruitment Process Outsourcing and Applicant Reactions: Does Image Make a Difference?” University of Limerick, Ireland, 2012.' ieee: 'M. C. Wehner, A. Giardini, and R. Kabst, “Recruitment Process Outsourcing and Applicant Reactions: Does Image Make a Difference?,” 2012.' mla: 'Wehner, M. C., et al. Recruitment Process Outsourcing and Applicant Reactions: Does Image Make a Difference? 2012.' short: 'M.C. Wehner, A. Giardini, R. Kabst, in: University of Limerick, Ireland, 2012.' date_created: 2018-12-18T12:47:28Z date_updated: 2022-01-06T07:02:59Z department: - _id: '274' language: - iso: eng place: University of Limerick, Ireland status: public title: 'Recruitment Process Outsourcing and Applicant Reactions: Does Image Make a Difference?' type: conference user_id: '46632' year: '2012' ... --- _id: '4835' author: - first_name: Bernd full_name: Frick, Bernd last_name: Frick - first_name: Miguel Ángel Malo full_name: Ocaña, Miguel Ángel Malo last_name: Ocaña - first_name: Pilar Garcia full_name: Martinez, Pilar Garcia last_name: Martinez - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 citation: ama: 'Frick B, Ocaña MÁM, Martinez PG, Schneider M. The demand for individual grievance procedures in Germany and Spain: Labour law changes versus business cycle. Estudios de economia aplicada. 2012;(1):12--28.' apa: 'Frick, B., Ocaña, M. Á. M., Martinez, P. G., & Schneider, M. (2012). The demand for individual grievance procedures in Germany and Spain: Labour law changes versus business cycle. Estudios de Economia Aplicada, (1), 12--28.' bibtex: '@article{Frick_Ocaña_Martinez_Schneider_2012, title={The demand for individual grievance procedures in Germany and Spain: Labour law changes versus business cycle}, number={1}, journal={Estudios de economia aplicada}, author={Frick, Bernd and Ocaña, Miguel Ángel Malo and Martinez, Pilar Garcia and Schneider, Martin}, year={2012}, pages={12--28} }' chicago: 'Frick, Bernd, Miguel Ángel Malo Ocaña, Pilar Garcia Martinez, and Martin Schneider. “The Demand for Individual Grievance Procedures in Germany and Spain: Labour Law Changes versus Business Cycle.” Estudios de Economia Aplicada, no. 1 (2012): 12--28.' ieee: 'B. Frick, M. Á. M. Ocaña, P. G. Martinez, and M. Schneider, “The demand for individual grievance procedures in Germany and Spain: Labour law changes versus business cycle,” Estudios de economia aplicada, no. 1, pp. 12--28, 2012.' mla: 'Frick, Bernd, et al. “The Demand for Individual Grievance Procedures in Germany and Spain: Labour Law Changes versus Business Cycle.” Estudios de Economia Aplicada, no. 1, 2012, pp. 12--28.' short: B. Frick, M.Á.M. Ocaña, P.G. Martinez, M. Schneider, Estudios de Economia Aplicada (2012) 12--28. date_created: 2018-10-25T08:12:06Z date_updated: 2022-01-06T07:01:26Z department: - _id: '178' - _id: '185' issue: '1' language: - iso: eng page: 12--28 publication: Estudios de economia aplicada publication_status: published status: public title: 'The demand for individual grievance procedures in Germany and Spain: Labour law changes versus business cycle' type: journal_article user_id: '54657' year: '2012' ... --- _id: '4853' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: J{\ full_name: Henseler, J{\ last_name: Henseler - first_name: Sabine full_name: Hollmann, Sabine last_name: Hollmann citation: ama: Eggert A, Henseler J, Hollmann S. Who owns the customer? Disentangling customer loyalty in indirect distribution channels. Journal of Supply Chain Management. 2012;(2):75--92. apa: Eggert, A., Henseler, J., & Hollmann, S. (2012). Who owns the customer? Disentangling customer loyalty in indirect distribution channels. Journal of Supply Chain Management, (2), 75--92. bibtex: '@article{Eggert_Henseler_Hollmann_2012, title={Who owns the customer? Disentangling customer loyalty in indirect distribution channels}, number={2}, journal={Journal of Supply Chain Management}, author={Eggert, Andreas and Henseler, J{\ and Hollmann, Sabine}, year={2012}, pages={75--92} }' chicago: 'Eggert, Andreas, J{\ Henseler, and Sabine Hollmann. “Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels.” Journal of Supply Chain Management, no. 2 (2012): 75--92.' ieee: A. Eggert, J. Henseler, and S. Hollmann, “Who owns the customer? Disentangling customer loyalty in indirect distribution channels,” Journal of Supply Chain Management, no. 2, pp. 75--92, 2012. mla: Eggert, Andreas, et al. “Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels.” Journal of Supply Chain Management, no. 2, 2012, pp. 75--92. short: A. Eggert, J. Henseler, S. Hollmann, Journal of Supply Chain Management (2012) 75--92. date_created: 2018-10-25T09:41:33Z date_updated: 2022-01-06T07:01:27Z department: - _id: '180' issue: '2' page: 75--92 publication: Journal of Supply Chain Management status: public title: Who owns the customer? Disentangling customer loyalty in indirect distribution channels type: journal_article user_id: '57352' year: '2012' ...