--- _id: '4952' author: - first_name: Maren full_name: Purrmann, Maren id: '65649' last_name: Purrmann - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Purrmann M, Wünderlich N. Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers. In: Proceedings of the 2018 Frontiers in Service Conference.' apa: 'Purrmann, M., & Wünderlich, N. (n.d.). Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers. In Proceedings of the 2018 Frontiers in Service Conference. Austin, USA.' bibtex: '@inproceedings{Purrmann_Wünderlich, title={Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers}, booktitle={Proceedings of the 2018 Frontiers in Service Conference}, author={Purrmann, Maren and Wünderlich, Nancy} }' chicago: 'Purrmann, Maren, and Nancy Wünderlich. “Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers.” In Proceedings of the 2018 Frontiers in Service Conference, n.d.' ieee: 'M. Purrmann and N. Wünderlich, “Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers,” in Proceedings of the 2018 Frontiers in Service Conference, Austin, USA.' mla: 'Purrmann, Maren, and Nancy Wünderlich. “Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers.” Proceedings of the 2018 Frontiers in Service Conference.' short: 'M. Purrmann, N. Wünderlich, in: Proceedings of the 2018 Frontiers in Service Conference, n.d.' conference: end_date: 09.09.2018 location: Austin, USA name: 2018 Frontiers in Service Conference start_date: 06.09.2018 date_created: 2018-10-26T10:28:27Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '181' language: - iso: eng publication: Proceedings of the 2018 Frontiers in Service Conference publication_status: accepted status: public title: 'Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers' type: conference user_id: '65649' year: '2018' ... --- _id: '4965' author: - first_name: Christian full_name: Grund, Christian last_name: Grund - first_name: Christine full_name: Harbring, Christine last_name: Harbring - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: 'Grund C, Harbring C, Thommes K. Group (Re-) formation in public good games: The tale of the bad apple? Journal of Economic Behavior \& Organization. 2018:306--319.' apa: 'Grund, C., Harbring, C., & Thommes, K. (2018). Group (Re-) formation in public good games: The tale of the bad apple? Journal of Economic Behavior \& Organization, 306--319.' bibtex: '@article{Grund_Harbring_Thommes_2018, title={Group (Re-) formation in public good games: The tale of the bad apple?}, journal={Journal of Economic Behavior \& Organization}, author={Grund, Christian and Harbring, Christine and Thommes, Kirsten}, year={2018}, pages={306--319} }' chicago: 'Grund, Christian, Christine Harbring, and Kirsten Thommes. “Group (Re-) Formation in Public Good Games: The Tale of the Bad Apple?” Journal of Economic Behavior \& Organization, 2018, 306--319.' ieee: 'C. Grund, C. Harbring, and K. Thommes, “Group (Re-) formation in public good games: The tale of the bad apple?,” Journal of Economic Behavior \& Organization, pp. 306--319, 2018.' mla: 'Grund, Christian, et al. “Group (Re-) Formation in Public Good Games: The Tale of the Bad Apple?” Journal of Economic Behavior \& Organization, 2018, pp. 306--319.' short: C. Grund, C. Harbring, K. Thommes, Journal of Economic Behavior \& Organization (2018) 306--319. date_created: 2018-10-29T07:54:50Z date_updated: 2022-01-06T07:01:31Z department: - _id: '178' - _id: '184' page: 306--319 publication: Journal of Economic Behavior \& Organization status: public title: 'Group (Re-) formation in public good games: The tale of the bad apple?' type: journal_article user_id: '69384' year: '2018' ... --- _id: '4990' author: - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes - first_name: Agnes full_name: Akkerman, Agnes last_name: Akkerman citation: ama: 'Thommes K, Akkerman A. Clean up your network: how a strike changed the social networks of a working team. Team Performance Management: An International Journal. 2018;(1/2):43--63.' apa: 'Thommes, K., & Akkerman, A. (2018). Clean up your network: how a strike changed the social networks of a working team. Team Performance Management: An International Journal, (1/2), 43--63.' bibtex: '@article{Thommes_Akkerman_2018, title={Clean up your network: how a strike changed the social networks of a working team}, number={1/2}, journal={Team Performance Management: An International Journal}, author={Thommes, Kirsten and Akkerman, Agnes}, year={2018}, pages={43--63} }' chicago: 'Thommes, Kirsten, and Agnes Akkerman. “Clean up Your Network: How a Strike Changed the Social Networks of a Working Team.” Team Performance Management: An International Journal, no. 1/2 (2018): 43--63.' ieee: 'K. Thommes and A. Akkerman, “Clean up your network: how a strike changed the social networks of a working team,” Team Performance Management: An International Journal, no. 1/2, pp. 43--63, 2018.' mla: 'Thommes, Kirsten, and Agnes Akkerman. “Clean up Your Network: How a Strike Changed the Social Networks of a Working Team.” Team Performance Management: An International Journal, no. 1/2, 2018, pp. 43--63.' short: 'K. Thommes, A. Akkerman, Team Performance Management: An International Journal (2018) 43--63.' date_created: 2018-10-29T10:59:09Z date_updated: 2022-01-06T07:01:34Z department: - _id: '178' - _id: '184' issue: 1/2 page: 43--63 publication: 'Team Performance Management: An International Journal' status: public title: 'Clean up your network: how a strike changed the social networks of a working team' type: journal_article user_id: '69384' year: '2018' ... --- _id: '8537' abstract: - lang: eng text: We analysed the self-representation of twelve watchmaking firms located in a cluster in East Germany to understand how they apply rhetorical history to craft their identity. The findings show that there are common elements of rhetorical history that help organizations craft their identity, but there are also differences based on each firm’s historical background. While some firms specifically relate their identity to their own history, others mainly employ cluster-level history, while still others may even self-construct fictional historical roots. By discussing these findings, we contribute to a better understanding of how an organization’s identity is crafted and how history is utilized in such identity creation. article_type: original author: - first_name: Simon full_name: Oertel, Simon last_name: Oertel - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: Oertel S, Thommes K. History as a source of organizational identity creation. Organization Studies. 2018;39(12):1709-1731. doi:10.1177/0170840618800112 apa: Oertel, S., & Thommes, K. (2018). History as a source of organizational identity creation. Organization Studies, 39(12), 1709–1731. https://doi.org/10.1177/0170840618800112 bibtex: '@article{Oertel_Thommes_2018, title={History as a source of organizational identity creation}, volume={39}, DOI={10.1177/0170840618800112}, number={12}, journal={Organization Studies}, author={Oertel, Simon and Thommes, Kirsten}, year={2018}, pages={1709–1731} }' chicago: 'Oertel, Simon, and Kirsten Thommes. “History as a Source of Organizational Identity Creation.” Organization Studies 39, no. 12 (2018): 1709–31. https://doi.org/10.1177/0170840618800112.' ieee: S. Oertel and K. Thommes, “History as a source of organizational identity creation,” Organization Studies, vol. 39, no. 12, pp. 1709–1731, 2018. mla: Oertel, Simon, and Kirsten Thommes. “History as a Source of Organizational Identity Creation.” Organization Studies, vol. 39, no. 12, 2018, pp. 1709–31, doi:10.1177/0170840618800112. short: S. Oertel, K. Thommes, Organization Studies 39 (2018) 1709–1731. date_created: 2019-03-22T07:24:18Z date_updated: 2022-01-06T07:03:56Z department: - _id: '178' - _id: '184' doi: 10.1177/0170840618800112 intvolume: ' 39' issue: '12' language: - iso: eng page: 1709-1731 project: - _id: '81' grant_number: DFG 398074981 name: Die Konstruktion organisationaler Identität und der Einfluss von Geschichte publication: Organization Studies publication_status: published status: public title: History as a source of organizational identity creation type: journal_article user_id: '49071' volume: 39 year: '2018' ... --- _id: '5001' author: - first_name: Ina full_name: Garnefeld, Ina last_name: Garnefeld - first_name: Eva full_name: Boehm, Eva last_name: Boehm - first_name: Lena full_name: Klimke, Lena last_name: Klimke - first_name: Andrea full_name: Oestreich, Andrea last_name: Oestreich citation: ama: 'Garnefeld I, Boehm E, Klimke L, Oestreich A. I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions. Journal of the Academy of Marketing Science. 2018;46(6):1133--1147.' apa: 'Garnefeld, I., Boehm, E., Klimke, L., & Oestreich, A. (2018). I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions. Journal of the Academy of Marketing Science, 46(6), 1133--1147.' bibtex: '@article{Garnefeld_Boehm_Klimke_Oestreich_2018, title={I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions}, volume={46}, number={6}, journal={Journal of the Academy of Marketing Science}, author={Garnefeld, Ina and Boehm, Eva and Klimke, Lena and Oestreich, Andrea}, year={2018}, pages={1133--1147} }' chicago: 'Garnefeld, Ina, Eva Boehm, Lena Klimke, and Andrea Oestreich. “I Thought It Was over, but Now It Is Back: Customer Reactions to Ex Post Time Extensions of Sales Promotions.” Journal of the Academy of Marketing Science 46, no. 6 (2018): 1133--1147.' ieee: 'I. Garnefeld, E. Boehm, L. Klimke, and A. Oestreich, “I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions,” Journal of the Academy of Marketing Science, vol. 46, no. 6, pp. 1133--1147, 2018.' mla: 'Garnefeld, Ina, et al. “I Thought It Was over, but Now It Is Back: Customer Reactions to Ex Post Time Extensions of Sales Promotions.” Journal of the Academy of Marketing Science, vol. 46, no. 6, 2018, pp. 1133--1147.' short: I. Garnefeld, E. Boehm, L. Klimke, A. Oestreich, Journal of the Academy of Marketing Science 46 (2018) 1133--1147. date_created: 2018-10-30T08:21:58Z date_updated: 2022-01-06T07:01:34Z department: - _id: '178' - _id: '180' intvolume: ' 46' issue: '6' language: - iso: eng page: 1133--1147 publication: Journal of the Academy of Marketing Science status: public title: 'I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions' type: journal_article user_id: '57352' volume: 46 year: '2018' ... --- _id: '5434' author: - first_name: C full_name: Li, C last_name: Li - first_name: L A full_name: Dau, L A last_name: Dau - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: Li C, Dau LA, Kabst R. The more the merrier? Immigrant share and entrepreneurial activities. . Entrepreneurship Theory and Practice . 2018. apa: Li, C., Dau, L. A., & Kabst, R. (2018). The more the merrier? Immigrant share and entrepreneurial activities. . Entrepreneurship Theory and Practice. . bibtex: '@article{Li_Dau_Kabst_2018, title={The more the merrier? Immigrant share and entrepreneurial activities. }, journal={Entrepreneurship Theory and Practice. }, author={Li, C and Dau, L A and Kabst, Rüdiger}, year={2018} }' chicago: Li, C, L A Dau, and Rüdiger Kabst. “The More the Merrier? Immigrant Share and Entrepreneurial Activities. .” Entrepreneurship Theory and Practice. , 2018. ieee: C. Li, L. A. Dau, and R. Kabst, “The more the merrier? Immigrant share and entrepreneurial activities. ,” Entrepreneurship Theory and Practice. , 2018. mla: Li, C., et al. “The More the Merrier? Immigrant Share and Entrepreneurial Activities. .” Entrepreneurship Theory and Practice. , 2018. short: C. Li, L.A. Dau, R. Kabst, Entrepreneurship Theory and Practice. (2018). date_created: 2018-11-08T12:08:35Z date_updated: 2022-01-06T07:01:53Z department: - _id: '274' language: - iso: eng main_file_link: - open_access: '1' oa: '1' publication: 'Entrepreneurship Theory and Practice. ' status: public title: 'The more the merrier? Immigrant share and entrepreneurial activities. ' type: journal_article user_id: '46632' year: '2018' ... --- _id: '5435' author: - first_name: C full_name: Li, C last_name: Li - first_name: F C full_name: Brodbeck, F C last_name: Brodbeck - first_name: O full_name: Shenkar, O last_name: Shenkar - first_name: L J full_name: Ponzi, L J last_name: Ponzi - first_name: J full_name: Fischer, J last_name: Fischer citation: ama: 'Li C, Brodbeck FC, Shenkar O, Ponzi LJ, Fischer J. Embracing the foreign: Cultural attractiveness and international strategy. Strategic Management Journal. 2018.' apa: 'Li, C., Brodbeck, F. C., Shenkar, O., Ponzi, L. J., & Fischer, J. (2018). Embracing the foreign: Cultural attractiveness and international strategy. Strategic Management Journal.' bibtex: '@article{Li_Brodbeck_Shenkar_Ponzi_Fischer_2018, title={Embracing the foreign: Cultural attractiveness and international strategy.}, journal={Strategic Management Journal.}, author={Li, C and Brodbeck, F C and Shenkar, O and Ponzi, L J and Fischer, J}, year={2018} }' chicago: 'Li, C, F C Brodbeck, O Shenkar, L J Ponzi, and J Fischer. “Embracing the Foreign: Cultural Attractiveness and International Strategy.” Strategic Management Journal., 2018.' ieee: 'C. Li, F. C. Brodbeck, O. Shenkar, L. J. Ponzi, and J. Fischer, “Embracing the foreign: Cultural attractiveness and international strategy.,” Strategic Management Journal., 2018.' mla: 'Li, C., et al. “Embracing the Foreign: Cultural Attractiveness and International Strategy.” Strategic Management Journal., 2018.' short: C. Li, F.C. Brodbeck, O. Shenkar, L.J. Ponzi, J. Fischer, Strategic Management Journal. (2018). date_created: 2018-11-08T12:32:22Z date_updated: 2022-01-06T07:01:53Z department: - _id: '274' language: - iso: eng main_file_link: - open_access: '1' oa: '1' publication: Strategic Management Journal. status: public title: 'Embracing the foreign: Cultural attractiveness and international strategy.' type: journal_article user_id: '46632' year: '2018' ... --- _id: '5439' author: - first_name: M full_name: Schneid, M last_name: Schneid - first_name: R full_name: Isidor, R last_name: Isidor - first_name: Holger full_name: Steinmetz, Holger id: '43261' last_name: Steinmetz - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Schneid M, Isidor R, Steinmetz H, Kabst R. Age Diversity and team outcomes: A quantitative review. . Journal of Managerial Psychology. 2018.' apa: 'Schneid, M., Isidor, R., Steinmetz, H., & Kabst, R. (2018). Age Diversity and team outcomes: A quantitative review. . Journal of Managerial Psychology.' bibtex: '@article{Schneid_Isidor_Steinmetz_Kabst_2018, title={Age Diversity and team outcomes: A quantitative review. }, journal={Journal of Managerial Psychology.}, author={Schneid, M and Isidor, R and Steinmetz, Holger and Kabst, Rüdiger}, year={2018} }' chicago: 'Schneid, M, R Isidor, Holger Steinmetz, and Rüdiger Kabst. “Age Diversity and Team Outcomes: A Quantitative Review. .” Journal of Managerial Psychology., 2018.' ieee: 'M. Schneid, R. Isidor, H. Steinmetz, and R. Kabst, “Age Diversity and team outcomes: A quantitative review. ,” Journal of Managerial Psychology., 2018.' mla: 'Schneid, M., et al. “Age Diversity and Team Outcomes: A Quantitative Review. .” Journal of Managerial Psychology., 2018.' short: M. Schneid, R. Isidor, H. Steinmetz, R. Kabst, Journal of Managerial Psychology. (2018). date_created: 2018-11-08T12:52:41Z date_updated: 2022-01-06T07:01:53Z department: - _id: '274' language: - iso: eng publication: Journal of Managerial Psychology. status: public title: 'Age Diversity and team outcomes: A quantitative review. ' type: journal_article user_id: '46632' year: '2018' ... --- _id: '5441' author: - first_name: R full_name: Isidor, R last_name: Isidor - first_name: C full_name: Schwens, C last_name: Schwens - first_name: F full_name: Hornung, F last_name: Hornung - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Isidor R, Schwens C, Hornung F, Kabst R. The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment. International Business Review (IBR). 2018.' apa: 'Isidor, R., Schwens, C., Hornung, F., & Kabst, R. (2018). The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment. International Business Review (IBR).' bibtex: '@article{Isidor_Schwens_Hornung_Kabst_2018, title={The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment.}, journal={International Business Review (IBR).}, author={Isidor, R and Schwens, C and Hornung, F and Kabst, Rüdiger}, year={2018} }' chicago: 'Isidor, R, C Schwens, F Hornung, and Rüdiger Kabst. “The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment.” International Business Review (IBR)., 2018.' ieee: 'R. Isidor, C. Schwens, F. Hornung, and R. Kabst, “The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment.,” International Business Review (IBR)., 2018.' mla: 'Isidor, R., et al. “The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment.” International Business Review (IBR)., 2018.' short: R. Isidor, C. Schwens, F. Hornung, R. Kabst, International Business Review (IBR). (2018). date_created: 2018-11-08T12:56:54Z date_updated: 2022-01-06T07:01:53Z department: - _id: '274' language: - iso: eng publication: International Business Review (IBR). status: public title: 'The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment.' type: journal_article user_id: '46632' year: '2018' ... --- _id: '5448' author: - first_name: F full_name: Klonek, F last_name: Klonek - first_name: R full_name: Isidor, R last_name: Isidor - first_name: S full_name: Kauffeld, S last_name: Kauffeld citation: ama: 'Klonek F, Isidor R, Kauffeld S. Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. . Journal of Change Management. 2018.' apa: 'Klonek, F., Isidor, R., & Kauffeld, S. (2018). Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. . Journal of Change Management.' bibtex: '@article{Klonek_Isidor_Kauffeld_2018, title={Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. }, journal={Journal of Change Management.}, author={Klonek, F and Isidor, R and Kauffeld, S}, year={2018} }' chicago: 'Klonek, F, R Isidor, and S Kauffeld. “Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. .” Journal of Change Management., 2018.' ieee: 'F. Klonek, R. Isidor, and S. Kauffeld, “Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. ,” Journal of Change Management., 2018.' mla: 'Klonek, F., et al. “Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. .” Journal of Change Management., 2018.' short: F. Klonek, R. Isidor, S. Kauffeld, Journal of Change Management. (2018). date_created: 2018-11-08T13:08:28Z date_updated: 2022-01-06T07:01:54Z department: - _id: '274' language: - iso: eng publication: Journal of Change Management. status: public title: 'Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. ' type: journal_article user_id: '46632' year: '2018' ... --- _id: '5450' author: - first_name: M full_name: Schneid, M last_name: Schneid - first_name: R full_name: Isidor, R last_name: Isidor - first_name: C full_name: Schwens, C last_name: Schwens - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst - first_name: I full_name: Weber, I last_name: Weber citation: ama: 'Schneid M, Isidor R, Schwens C, Kabst R, Weber I. Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse. Die Betriebswirtschaft. 2018.' apa: 'Schneid, M., Isidor, R., Schwens, C., Kabst, R., & Weber, I. (2018). Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse. Die Betriebswirtschaft.' bibtex: '@article{Schneid_Isidor_Schwens_Kabst_Weber_2018, title={Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse.}, journal={Die Betriebswirtschaft.}, author={Schneid, M and Isidor, R and Schwens, C and Kabst, Rüdiger and Weber, I}, year={2018} }' chicago: 'Schneid, M, R Isidor, C Schwens, Rüdiger Kabst, and I Weber. “Der Einfluss Bio-Demographischer Und Fachlicher Diversität Auf Die Leistung von Teams: Eine Metaanalyse.” Die Betriebswirtschaft., 2018.' ieee: 'M. Schneid, R. Isidor, C. Schwens, R. Kabst, and I. Weber, “Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse.,” Die Betriebswirtschaft., 2018.' mla: 'Schneid, M., et al. “Der Einfluss Bio-Demographischer Und Fachlicher Diversität Auf Die Leistung von Teams: Eine Metaanalyse.” Die Betriebswirtschaft., 2018.' short: M. Schneid, R. Isidor, C. Schwens, R. Kabst, I. Weber, Die Betriebswirtschaft. (2018). date_created: 2018-11-08T13:18:18Z date_updated: 2022-01-06T07:01:54Z department: - _id: '274' language: - iso: eng publication: Die Betriebswirtschaft. status: public title: 'Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse.' type: journal_article user_id: '46632' year: '2018' ... --- _id: '5480' author: - first_name: A full_name: Salonen, A last_name: Salonen - first_name: H full_name: Terho, H last_name: Terho - first_name: E full_name: Boehm, E last_name: Boehm - first_name: R full_name: Rajala, R last_name: Rajala - first_name: A full_name: Virtanen, A last_name: Virtanen citation: ama: Salonen A, Terho H, Boehm E, Rajala R, Virtanen A. Engaging a product-oriented salesforce in solution sales. 2018. apa: Salonen, A., Terho, H., Boehm, E., Rajala, R., & Virtanen, A. (2018). Engaging a product-oriented salesforce in solution sales. bibtex: '@article{Salonen_Terho_Boehm_Rajala_Virtanen_2018, series={ISBM 2018 Academic Conference}, title={Engaging a product-oriented salesforce in solution sales}, author={Salonen, A and Terho, H and Boehm, E and Rajala, R and Virtanen, A}, year={2018}, collection={ISBM 2018 Academic Conference} }' chicago: Salonen, A, H Terho, E Boehm, R Rajala, and A Virtanen. “Engaging a Product-Oriented Salesforce in Solution Sales.” ISBM 2018 Academic Conference, 2018. ieee: A. Salonen, H. Terho, E. Boehm, R. Rajala, and A. Virtanen, “Engaging a product-oriented salesforce in solution sales.” 2018. mla: Salonen, A., et al. Engaging a Product-Oriented Salesforce in Solution Sales. 2018. short: A. Salonen, H. Terho, E. Boehm, R. Rajala, A. Virtanen, (2018). date_created: 2018-11-12T10:16:03Z date_updated: 2022-01-06T07:01:56Z department: - _id: '19' - _id: '180' language: - iso: eng series_title: ISBM 2018 Academic Conference status: public title: Engaging a product-oriented salesforce in solution sales type: conference user_id: '57352' year: '2018' ... --- _id: '5481' author: - first_name: A full_name: Salonen, A last_name: Salonen - first_name: H full_name: Terho, H last_name: Terho - first_name: E full_name: Boehm, E last_name: Boehm - first_name: R full_name: Rajala, R last_name: Rajala - first_name: A full_name: Virtanen, A last_name: Virtanen citation: ama: Salonen A, Terho H, Boehm E, Rajala R, Virtanen A. How to transform a product-focused salesforce to solution sales? 2018. apa: Salonen, A., Terho, H., Boehm, E., Rajala, R., & Virtanen, A. (2018). How to transform a product-focused salesforce to solution sales? bibtex: '@article{Salonen_Terho_Boehm_Rajala_Virtanen_2018, series={47rd European Marketing Academy (EMAC) Annual Conference}, title={How to transform a product-focused salesforce to solution sales?}, author={Salonen, A and Terho, H and Boehm, E and Rajala, R and Virtanen, A}, year={2018}, collection={47rd European Marketing Academy (EMAC) Annual Conference} }' chicago: Salonen, A, H Terho, E Boehm, R Rajala, and A Virtanen. “How to Transform a Product-Focused Salesforce to Solution Sales?” 47rd European Marketing Academy (EMAC) Annual Conference, 2018. ieee: A. Salonen, H. Terho, E. Boehm, R. Rajala, and A. Virtanen, “How to transform a product-focused salesforce to solution sales?” 2018. mla: Salonen, A., et al. How to Transform a Product-Focused Salesforce to Solution Sales? 2018. short: A. Salonen, H. Terho, E. Boehm, R. Rajala, A. Virtanen, (2018). date_created: 2018-11-12T10:18:53Z date_updated: 2022-01-06T07:01:56Z department: - _id: '19' - _id: '180' language: - iso: eng series_title: 47rd European Marketing Academy (EMAC) Annual Conference status: public title: How to transform a product-focused salesforce to solution sales? type: conference user_id: '57352' year: '2018' ... --- _id: '1063' author: - first_name: Nadja full_name: Stroh-Maraun, Nadja id: '13264' last_name: Stroh-Maraun - first_name: Daniel full_name: Kaimann, Daniel id: '18949' last_name: Kaimann - first_name: Joe full_name: Cox, Joe last_name: Cox citation: ama: 'Stroh-Maraun N, Kaimann D, Cox J. More than skills: A novel matching proposal for multiplayer video games. Entertainment Computing. 2018;25:26-36. doi:10.1016/j.entcom.2017.12.002' apa: 'Stroh-Maraun, N., Kaimann, D., & Cox, J. (2018). More than skills: A novel matching proposal for multiplayer video games. Entertainment Computing, 25, 26–36. https://doi.org/10.1016/j.entcom.2017.12.002' bibtex: '@article{Stroh-Maraun_Kaimann_Cox_2018, title={More than skills: A novel matching proposal for multiplayer video games}, volume={25}, DOI={10.1016/j.entcom.2017.12.002}, journal={Entertainment Computing}, publisher={Elsevier}, author={Stroh-Maraun, Nadja and Kaimann, Daniel and Cox, Joe}, year={2018}, pages={26–36} }' chicago: 'Stroh-Maraun, Nadja, Daniel Kaimann, and Joe Cox. “More than Skills: A Novel Matching Proposal for Multiplayer Video Games.” Entertainment Computing 25 (2018): 26–36. https://doi.org/10.1016/j.entcom.2017.12.002.' ieee: 'N. Stroh-Maraun, D. Kaimann, and J. Cox, “More than skills: A novel matching proposal for multiplayer video games,” Entertainment Computing, vol. 25, pp. 26–36, 2018.' mla: 'Stroh-Maraun, Nadja, et al. “More than Skills: A Novel Matching Proposal for Multiplayer Video Games.” Entertainment Computing, vol. 25, Elsevier, 2018, pp. 26–36, doi:10.1016/j.entcom.2017.12.002.' short: N. Stroh-Maraun, D. Kaimann, J. Cox, Entertainment Computing 25 (2018) 26–36. date_created: 2017-12-18T10:35:17Z date_updated: 2022-01-06T06:50:49Z ddc: - '040' department: - _id: '205' - _id: '183' doi: 10.1016/j.entcom.2017.12.002 file: - access_level: closed content_type: application/pdf creator: nmaraun date_created: 2018-08-15T07:14:40Z date_updated: 2018-08-15T07:14:40Z file_id: '3906' file_name: More than skills - A novel matching proposal for multiplayer video games.pdf file_size: 297649 relation: main_file title: 'More than skills: A novel matching proposal for multiplayer video games' file_date_updated: 2018-08-15T07:14:40Z has_accepted_license: '1' intvolume: ' 25' language: - iso: eng page: 26-36 project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '7' name: SFB 901 - Subproject A3 - _id: '8' name: SFB 901 - Subproject A4 publication: Entertainment Computing publisher: Elsevier status: public title: 'More than skills: A novel matching proposal for multiplayer video games' type: journal_article user_id: '13264' volume: 25 year: '2018' ... --- _id: '1173' author: - first_name: Daniel full_name: Kaimann, Daniel id: '18949' last_name: Kaimann - first_name: Nadja full_name: Stroh-Maraun, Nadja id: '13264' last_name: Stroh-Maraun - first_name: Joe full_name: Cox, Joe last_name: Cox citation: ama: Kaimann D, Stroh-Maraun N, Cox J. A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption. Journal of Consumer Behaviour. 2018;17(3):290-301. doi:10.1002/cb.1711 apa: Kaimann, D., Stroh-Maraun, N., & Cox, J. (2018). A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption. Journal of Consumer Behaviour, 17(3), 290–301. https://doi.org/10.1002/cb.1711 bibtex: '@article{Kaimann_Stroh-Maraun_Cox_2018, title={A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption}, volume={17}, DOI={10.1002/cb.1711}, number={3}, journal={Journal of Consumer Behaviour}, publisher={Wiley Online Library}, author={Kaimann, Daniel and Stroh-Maraun, Nadja and Cox, Joe}, year={2018}, pages={290–301} }' chicago: 'Kaimann, Daniel, Nadja Stroh-Maraun, and Joe Cox. “A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption.” Journal of Consumer Behaviour 17, no. 3 (2018): 290–301. https://doi.org/10.1002/cb.1711.' ieee: D. Kaimann, N. Stroh-Maraun, and J. Cox, “A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption,” Journal of Consumer Behaviour, vol. 17, no. 3, pp. 290–301, 2018. mla: Kaimann, Daniel, et al. “A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption.” Journal of Consumer Behaviour, vol. 17, no. 3, Wiley Online Library, 2018, pp. 290–301, doi:10.1002/cb.1711. short: D. Kaimann, N. Stroh-Maraun, J. Cox, Journal of Consumer Behaviour 17 (2018) 290–301. date_created: 2018-02-14T12:30:36Z date_updated: 2022-01-06T06:51:08Z ddc: - '040' department: - _id: '205' - _id: '183' doi: 10.1002/cb.1711 file: - access_level: closed content_type: application/pdf creator: nmaraun date_created: 2018-08-15T07:23:38Z date_updated: 2018-08-15T07:23:38Z file_id: '3908' file_name: A duration model analysis of consumer preferences and determinants of video game consumption.pdf file_size: 425823 relation: main_file file_date_updated: 2018-08-15T07:23:38Z has_accepted_license: '1' intvolume: ' 17' issue: '3' language: - iso: eng page: 290 - 301 project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '7' name: SFB 901 - Subproject A3 - _id: '8' name: SFB 901 - Subproject A4 publication: Journal of Consumer Behaviour publication_status: published publisher: Wiley Online Library status: public title: A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption type: journal_article user_id: '65453' volume: 17 year: '2018' ... --- _id: '15270' abstract: - lang: eng text: Consultative participation of citizens in political decision-making processes has been increasing in order to facilitate democratic legitimacy and responsiveness. Consequently, participatory budgets have been established as a 'best practice' for consultative participation of citizens in political decision-making processes. The authors compare participatory budgets of 31 German municipalities. An analysis of differences between successfully and unsuccessfully rated participatory budgeting processes provides informative insights and allows for in-depth comparison on a municipal level. The authors show that external service providers and electronic participation channels significantly increase the number of participatory citizens and are positively connected with pursued objectives of dialog processes and public responsiveness as well as efficient and effective decisions. Furthermore, the acceptance of all participants proved to be a key factor for a successful public participation process. The authors' analysis opens up new starting points for further research. author: - first_name: Henriette I. full_name: Weber, Henriette I. last_name: Weber - first_name: Sebastian full_name: Vogt, Sebastian last_name: Vogt - first_name: Lisa-Marie full_name: Eberz-Weber, Lisa-Marie last_name: Eberz-Weber - first_name: Holger full_name: Steinmetz, Holger last_name: Steinmetz - first_name: Sascha A. full_name: Wagner, Sascha A. last_name: Wagner - first_name: Falko full_name: Walther, Falko last_name: Walther - first_name: Patrick full_name: Weber, Patrick last_name: Weber - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Weber HI, Vogt S, Eberz-Weber L-M, et al. Participatory Budgeting: Findings From Germany. In: Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications. ; 2018. doi:10.4018/978-1-5225-7669-3.ch054' apa: 'Weber, H. I., Vogt, S., Eberz-Weber, L.-M., Steinmetz, H., Wagner, S. A., Walther, F., … Kabst, R. (2018). Participatory Budgeting: Findings From Germany. In Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications. https://doi.org/10.4018/978-1-5225-7669-3.ch054' bibtex: '@inbook{Weber_Vogt_Eberz-Weber_Steinmetz_Wagner_Walther_Weber_Kabst_2018, title={Participatory Budgeting: Findings From Germany}, DOI={10.4018/978-1-5225-7669-3.ch054}, booktitle={Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications}, author={Weber, Henriette I. and Vogt, Sebastian and Eberz-Weber, Lisa-Marie and Steinmetz, Holger and Wagner, Sascha A. and Walther, Falko and Weber, Patrick and Kabst, Rüdiger}, year={2018} }' chicago: 'Weber, Henriette I., Sebastian Vogt, Lisa-Marie Eberz-Weber, Holger Steinmetz, Sascha A. Wagner, Falko Walther, Patrick Weber, and Rüdiger Kabst. “Participatory Budgeting: Findings From Germany.” In Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications, 2018. https://doi.org/10.4018/978-1-5225-7669-3.ch054.' ieee: 'H. I. Weber et al., “Participatory Budgeting: Findings From Germany,” in Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications, 2018.' mla: 'Weber, Henriette I., et al. “Participatory Budgeting: Findings From Germany.” Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications, 2018, doi:10.4018/978-1-5225-7669-3.ch054.' short: 'H.I. Weber, S. Vogt, L.-M. Eberz-Weber, H. Steinmetz, S.A. Wagner, F. Walther, P. Weber, R. Kabst, in: Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications, 2018.' date_created: 2019-12-10T12:49:50Z date_updated: 2022-01-06T06:52:20Z department: - _id: '274' doi: 10.4018/978-1-5225-7669-3.ch054 language: - iso: eng publication: 'Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications' publication_identifier: isbn: - '9781522576693' - '9781522576709' publication_status: published status: public title: 'Participatory Budgeting: Findings From Germany' type: book_chapter user_id: '42362' year: '2018' ... --- _id: '1031' author: - first_name: Daniel full_name: Kaimann, Daniel id: '18949' last_name: Kaimann - first_name: Nadja full_name: Stroh-Maraun, Nadja id: '13264' last_name: Stroh-Maraun - first_name: Joe full_name: Cox, Joe last_name: Cox citation: ama: 'Kaimann D, Stroh-Maraun N, Cox J. Variety in the video game industry: An empirical study of the Wundt curve. Managerial and Decision Economics. 2018;39(3):354-362. doi:10.1002/mde.2909' apa: 'Kaimann, D., Stroh-Maraun, N., & Cox, J. (2018). Variety in the video game industry: An empirical study of the Wundt curve. Managerial and Decision Economics, 39(3), 354–362. https://doi.org/10.1002/mde.2909' bibtex: '@article{Kaimann_Stroh-Maraun_Cox_2018, title={Variety in the video game industry: An empirical study of the Wundt curve}, volume={39}, DOI={10.1002/mde.2909}, number={3}, journal={Managerial and Decision Economics}, publisher={Wiley-Blackwell}, author={Kaimann, Daniel and Stroh-Maraun, Nadja and Cox, Joe}, year={2018}, pages={354–362} }' chicago: 'Kaimann, Daniel, Nadja Stroh-Maraun, and Joe Cox. “Variety in the Video Game Industry: An Empirical Study of the Wundt Curve.” Managerial and Decision Economics 39, no. 3 (2018): 354–62. https://doi.org/10.1002/mde.2909.' ieee: 'D. Kaimann, N. Stroh-Maraun, and J. Cox, “Variety in the video game industry: An empirical study of the Wundt curve,” Managerial and Decision Economics, vol. 39, no. 3, pp. 354–362, 2018.' mla: 'Kaimann, Daniel, et al. “Variety in the Video Game Industry: An Empirical Study of the Wundt Curve.” Managerial and Decision Economics, vol. 39, no. 3, Wiley-Blackwell, 2018, pp. 354–62, doi:10.1002/mde.2909.' short: D. Kaimann, N. Stroh-Maraun, J. Cox, Managerial and Decision Economics 39 (2018) 354–362. date_created: 2017-12-06T15:16:58Z date_updated: 2022-01-06T06:50:36Z ddc: - '040' department: - _id: '205' - _id: '183' doi: 10.1002/mde.2909 file: - access_level: closed content_type: application/pdf creator: nmaraun date_created: 2018-08-15T07:21:08Z date_updated: 2018-08-15T07:21:08Z file_id: '3907' file_name: Variety in the video game industry - An empirical study of the Wundt curve.pdf file_size: 434901 relation: main_file success: 1 file_date_updated: 2018-08-15T07:21:08Z has_accepted_license: '1' intvolume: ' 39' issue: '3' language: - iso: eng page: 354 - 362 project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '7' name: SFB 901 - Subproject A3 - _id: '8' name: SFB 901 - Subproject A4 publication: Managerial and Decision Economics publication_identifier: issn: - 0143-6570 publication_status: published publisher: Wiley-Blackwell status: public title: 'Variety in the video game industry: An empirical study of the Wundt curve' type: journal_article user_id: '65453' volume: 39 year: '2018' ... --- _id: '46678' author: - first_name: S. full_name: Henkelmann, S. last_name: Henkelmann - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: C. full_name: Cramer, C. last_name: Cramer - first_name: A. full_name: Eggert, A. last_name: Eggert citation: ama: 'Henkelmann S, Böhm E, Cramer C, Eggert A. The bright and dark side of service quality signals: A contingency perspective. In: 2018 AMA Winter Academic Conference, New Orleans, FL. ; 2018.' apa: 'Henkelmann, S., Böhm, E., Cramer, C., & Eggert, A. (2018). The bright and dark side of service quality signals: A contingency perspective. 2018 AMA Winter Academic Conference, New Orleans, FL. 2018 AMA Winter Academic Conference, New Orleans, FL.' bibtex: '@inproceedings{Henkelmann_Böhm_Cramer_Eggert_2018, title={The bright and dark side of service quality signals: A contingency perspective}, booktitle={2018 AMA Winter Academic Conference, New Orleans, FL}, author={Henkelmann, S. and Böhm, Eva and Cramer, C. and Eggert, A.}, year={2018} }' chicago: 'Henkelmann, S., Eva Böhm, C. Cramer, and A. Eggert. “The Bright and Dark Side of Service Quality Signals: A Contingency Perspective.” In 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.' ieee: 'S. Henkelmann, E. Böhm, C. Cramer, and A. Eggert, “The bright and dark side of service quality signals: A contingency perspective,” presented at the 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.' mla: 'Henkelmann, S., et al. “The Bright and Dark Side of Service Quality Signals: A Contingency Perspective.” 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.' short: 'S. Henkelmann, E. Böhm, C. Cramer, A. Eggert, in: 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.' conference: location: New Orleans, FL name: 2018 AMA Winter Academic Conference date_created: 2023-08-25T08:52:20Z date_updated: 2023-08-25T10:06:42Z department: - _id: '785' language: - iso: eng publication: 2018 AMA Winter Academic Conference, New Orleans, FL publication_status: published status: public title: 'The bright and dark side of service quality signals: A contingency perspective' type: conference user_id: '49063' year: '2018' ... --- _id: '46677' author: - first_name: A. full_name: Salonen, A. last_name: Salonen - first_name: H. full_name: Terho, H. last_name: Terho - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: R. full_name: Rajala, R. last_name: Rajala - first_name: A. full_name: Virtanen, A. last_name: Virtanen citation: ama: 'Salonen A, Terho H, Böhm E, Rajala R, Virtanen A. How to transform a product-focused salesforce to solution sales? In: 47rd EMAC Annual Conference, Glasgow, UK. ; 2018.' apa: Salonen, A., Terho, H., Böhm, E., Rajala, R., & Virtanen, A. (2018). How to transform a product-focused salesforce to solution sales? 47rd EMAC Annual Conference, Glasgow, UK. 47rd EMAC Annual Conference, Glasgow, UK. bibtex: '@inproceedings{Salonen_Terho_Böhm_Rajala_Virtanen_2018, title={How to transform a product-focused salesforce to solution sales?}, booktitle={47rd EMAC Annual Conference, Glasgow, UK}, author={Salonen, A. and Terho, H. and Böhm, Eva and Rajala, R. and Virtanen, A.}, year={2018} }' chicago: Salonen, A., H. Terho, Eva Böhm, R. Rajala, and A. Virtanen. “How to Transform a Product-Focused Salesforce to Solution Sales?” In 47rd EMAC Annual Conference, Glasgow, UK, 2018. ieee: A. Salonen, H. Terho, E. Böhm, R. Rajala, and A. Virtanen, “How to transform a product-focused salesforce to solution sales?,” presented at the 47rd EMAC Annual Conference, Glasgow, UK, 2018. mla: Salonen, A., et al. “How to Transform a Product-Focused Salesforce to Solution Sales?” 47rd EMAC Annual Conference, Glasgow, UK, 2018. short: 'A. Salonen, H. Terho, E. Böhm, R. Rajala, A. Virtanen, in: 47rd EMAC Annual Conference, Glasgow, UK, 2018.' conference: location: Glasgow, UK name: 47rd EMAC Annual Conference date_created: 2023-08-25T08:51:12Z date_updated: 2023-08-25T10:06:49Z department: - _id: '785' language: - iso: eng publication: 47rd EMAC Annual Conference, Glasgow, UK publication_status: published status: public title: How to transform a product-focused salesforce to solution sales? type: conference user_id: '49063' year: '2018' ... --- _id: '46676' author: - first_name: A. full_name: Salonen, A. last_name: Salonen - first_name: H. full_name: Terho, H. last_name: Terho - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: R. full_name: Rajala, R. last_name: Rajala - first_name: A. full_name: Virtanen, A. last_name: Virtanen citation: ama: 'Salonen A, Terho H, Böhm E, Rajala R, Virtanen A. Engaging a product-oriented salesforce in solution sales. In: ISBM 2018 Academic Conference, Cambridge, MA. ; 2018.' apa: Salonen, A., Terho, H., Böhm, E., Rajala, R., & Virtanen, A. (2018). Engaging a product-oriented salesforce in solution sales. ISBM 2018 Academic Conference, Cambridge, MA. ISBM 2018 Academic Conference, Cambridge, MA. bibtex: '@inproceedings{Salonen_Terho_Böhm_Rajala_Virtanen_2018, title={Engaging a product-oriented salesforce in solution sales}, booktitle={ISBM 2018 Academic Conference, Cambridge, MA}, author={Salonen, A. and Terho, H. and Böhm, Eva and Rajala, R. and Virtanen, A.}, year={2018} }' chicago: Salonen, A., H. Terho, Eva Böhm, R. Rajala, and A. Virtanen. “Engaging a Product-Oriented Salesforce in Solution Sales.” In ISBM 2018 Academic Conference, Cambridge, MA, 2018. ieee: A. Salonen, H. Terho, E. Böhm, R. Rajala, and A. Virtanen, “Engaging a product-oriented salesforce in solution sales,” presented at the ISBM 2018 Academic Conference, Cambridge, MA, 2018. mla: Salonen, A., et al. “Engaging a Product-Oriented Salesforce in Solution Sales.” ISBM 2018 Academic Conference, Cambridge, MA, 2018. short: 'A. Salonen, H. Terho, E. Böhm, R. Rajala, A. Virtanen, in: ISBM 2018 Academic Conference, Cambridge, MA, 2018.' conference: location: Cambridge, MA name: ISBM 2018 Academic Conference date_created: 2023-08-25T08:50:00Z date_updated: 2023-08-25T10:10:35Z department: - _id: '785' language: - iso: eng publication: ISBM 2018 Academic Conference, Cambridge, MA publication_status: published status: public title: Engaging a product-oriented salesforce in solution sales type: conference user_id: '49063' year: '2018' ... --- _id: '41340' author: - first_name: Ina full_name: Garnefeld, Ina last_name: Garnefeld - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: Lena full_name: Klimke, Lena last_name: Klimke - first_name: Andrea full_name: Oestreich, Andrea last_name: Oestreich citation: ama: 'Garnefeld I, Böhm E, Klimke L, Oestreich A. I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions. Journal of the Academy of Marketing Science. 2018;46(6):1133-1147. doi:10.1007/s11747-018-0600-y' apa: 'Garnefeld, I., Böhm, E., Klimke, L., & Oestreich, A. (2018). I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions. Journal of the Academy of Marketing Science, 46(6), 1133–1147. https://doi.org/10.1007/s11747-018-0600-y' bibtex: '@article{Garnefeld_Böhm_Klimke_Oestreich_2018, title={I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions}, volume={46}, DOI={10.1007/s11747-018-0600-y}, number={6}, journal={Journal of the Academy of Marketing Science}, publisher={Springer Science and Business Media LLC}, author={Garnefeld, Ina and Böhm, Eva and Klimke, Lena and Oestreich, Andrea}, year={2018}, pages={1133–1147} }' chicago: 'Garnefeld, Ina, Eva Böhm, Lena Klimke, and Andrea Oestreich. “I Thought It Was over, but Now It Is Back: Customer Reactions to Ex Post Time Extensions of Sales Promotions.” Journal of the Academy of Marketing Science 46, no. 6 (2018): 1133–47. https://doi.org/10.1007/s11747-018-0600-y.' ieee: 'I. Garnefeld, E. Böhm, L. Klimke, and A. Oestreich, “I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions,” Journal of the Academy of Marketing Science, vol. 46, no. 6, pp. 1133–1147, 2018, doi: 10.1007/s11747-018-0600-y.' mla: 'Garnefeld, Ina, et al. “I Thought It Was over, but Now It Is Back: Customer Reactions to Ex Post Time Extensions of Sales Promotions.” Journal of the Academy of Marketing Science, vol. 46, no. 6, Springer Science and Business Media LLC, 2018, pp. 1133–47, doi:10.1007/s11747-018-0600-y.' short: I. Garnefeld, E. Böhm, L. Klimke, A. Oestreich, Journal of the Academy of Marketing Science 46 (2018) 1133–1147. date_created: 2023-02-01T08:30:59Z date_updated: 2023-09-01T10:17:15Z department: - _id: '785' doi: 10.1007/s11747-018-0600-y intvolume: ' 46' issue: '6' keyword: - Marketing - Economics and Econometrics - Business and International Management language: - iso: eng page: 1133-1147 publication: Journal of the Academy of Marketing Science publication_identifier: issn: - 0092-0703 - 1552-7824 publication_status: published publisher: Springer Science and Business Media LLC status: public title: 'I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions' type: journal_article user_id: '49063' volume: 46 year: '2018' ... --- _id: '4946' author: - first_name: Simon full_name: Eisele, Simon id: '11574' last_name: Eisele - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 citation: ama: 'Eisele S, Schneider M. Personalwirtschaft. In: Engels G, Maier G, Steffen E, eds. Handbuch Gestaltung digitaler und vernetzter Arbeitswelten. ; 2018:1-20.' apa: Eisele, S., & Schneider, M. (2018). Personalwirtschaft. In G. Engels, G. Maier, & E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter Arbeitswelten (pp. 1–20). bibtex: '@inbook{Eisele_Schneider_2018, title={ Personalwirtschaft}, booktitle={Handbuch Gestaltung digitaler und vernetzter Arbeitswelten}, author={Eisele, Simon and Schneider, Martin}, editor={Engels, Gregor and Maier, Gunter and Steffen, Eckhard}, year={2018}, pages={1–20} }' chicago: Eisele, Simon, and Martin Schneider. “ Personalwirtschaft.” In Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, edited by Gregor Engels, Gunter Maier, and Eckhard Steffen, 1–20, 2018. ieee: S. Eisele and M. Schneider, “ Personalwirtschaft,” in Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, G. Engels, G. Maier, and E. Steffen, Eds. 2018, pp. 1–20. mla: Eisele, Simon, and Martin Schneider. “ Personalwirtschaft.” Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, edited by Gregor Engels et al., 2018, pp. 1–20. short: 'S. Eisele, M. Schneider, in: G. Engels, G. Maier, E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, 2018, pp. 1–20.' date_created: 2018-10-26T10:10:47Z date_updated: 2023-11-22T20:07:21Z department: - _id: '178' - _id: '185' editor: - first_name: Gregor full_name: Engels, Gregor last_name: Engels - first_name: Gunter full_name: Maier, Gunter last_name: Maier - first_name: Eckhard full_name: Steffen, Eckhard last_name: Steffen language: - iso: ger page: 1-20 publication: Handbuch Gestaltung digitaler und vernetzter Arbeitswelten publication_identifier: isbn: - '3662528983' publication_status: published related_material: link: - relation: confirmation url: http://www.brownsbfs.co.uk/Product/Maier-Gunter/Handbuch-Gestaltung-digitaler-und-vernetzter-Arbeitswelten/9783662528983 status: public title: ' Personalwirtschaft' type: book_chapter user_id: '54657' year: '2018' ... --- _id: '4928' author: - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 citation: ama: 'Schneider M. Digitalization of Production, Human Capital, and Organizational Capital. In: Harteis C, ed. The Impact of Digitalization in the Workplace. ; 2018:39--52. doi:https://doi.org/10.1007/978-3-319-63257-5_4' apa: Schneider, M. (2018). Digitalization of Production, Human Capital, and Organizational Capital. In C. Harteis (Ed.), The Impact of Digitalization in the Workplace (pp. 39--52). https://doi.org/10.1007/978-3-319-63257-5_4 bibtex: '@inbook{Schneider_2018, title={Digitalization of Production, Human Capital, and Organizational Capital}, DOI={https://doi.org/10.1007/978-3-319-63257-5_4}, booktitle={The Impact of Digitalization in the Workplace}, author={Schneider, Martin}, editor={Harteis, Christian}, year={2018}, pages={39--52} }' chicago: Schneider, Martin. “Digitalization of Production, Human Capital, and Organizational Capital.” In The Impact of Digitalization in the Workplace, edited by Christian Harteis, 39--52, 2018. https://doi.org/10.1007/978-3-319-63257-5_4. ieee: M. Schneider, “Digitalization of Production, Human Capital, and Organizational Capital,” in The Impact of Digitalization in the Workplace, C. Harteis, Ed. 2018, pp. 39--52. mla: Schneider, Martin. “Digitalization of Production, Human Capital, and Organizational Capital.” The Impact of Digitalization in the Workplace, edited by Christian Harteis, 2018, pp. 39--52, doi:https://doi.org/10.1007/978-3-319-63257-5_4. short: 'M. Schneider, in: C. Harteis (Ed.), The Impact of Digitalization in the Workplace, 2018, pp. 39--52.' date_created: 2018-10-26T09:35:03Z date_updated: 2023-11-22T20:22:28Z department: - _id: '178' - _id: '185' doi: https://doi.org/10.1007/978-3-319-63257-5_4 editor: - first_name: Christian full_name: Harteis, Christian last_name: Harteis language: - iso: eng page: 39--52 publication: The Impact of Digitalization in the Workplace publication_status: published status: public title: Digitalization of Production, Human Capital, and Organizational Capital type: book_chapter user_id: '54657' year: '2018' ... --- _id: '45731' author: - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: C. full_name: Witte, C. last_name: Witte - first_name: A. full_name: Eggert, A. last_name: Eggert citation: ama: 'Steinhoff L, Witte C, Eggert A. Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement. Journal of Service Management Research. 2018;2(2):22-35. doi:http://dx.doi.org/10.15358/2511-8676-2018-2-22' apa: 'Steinhoff, L., Witte, C., & Eggert, A. (2018). Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement. Journal of Service Management Research, 2(2), 22–35. http://dx.doi.org/10.15358/2511-8676-2018-2-22' bibtex: '@article{Steinhoff_Witte_Eggert_2018, title={Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement}, volume={2}, DOI={http://dx.doi.org/10.15358/2511-8676-2018-2-22}, number={2}, journal={Journal of Service Management Research}, author={Steinhoff, Lena and Witte, C. and Eggert, A.}, year={2018}, pages={22–35} }' chicago: 'Steinhoff, Lena, C. Witte, and A. Eggert. “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement.” Journal of Service Management Research 2, no. 2 (2018): 22–35. http://dx.doi.org/10.15358/2511-8676-2018-2-22.' ieee: 'L. Steinhoff, C. Witte, and A. Eggert, “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement,” Journal of Service Management Research, vol. 2, no. 2, pp. 22–35, 2018, doi: http://dx.doi.org/10.15358/2511-8676-2018-2-22.' mla: 'Steinhoff, Lena, et al. “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement.” Journal of Service Management Research, vol. 2, no. 2, 2018, pp. 22–35, doi:http://dx.doi.org/10.15358/2511-8676-2018-2-22.' short: L. Steinhoff, C. Witte, A. Eggert, Journal of Service Management Research 2 (2018) 22–35. date_created: 2023-06-22T16:44:21Z date_updated: 2024-01-15T16:09:29Z department: - _id: '733' doi: http://dx.doi.org/10.15358/2511-8676-2018-2-22 intvolume: ' 2' issue: '2' language: - iso: eng page: 22-35 publication: Journal of Service Management Research publication_status: published status: public title: 'Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement' type: journal_article user_id: '68445' volume: 2 year: '2018' ... --- _id: '45745' author: - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: M. full_name: Zondag, M. last_name: Zondag citation: ama: 'Steinhoff L, Zondag M. Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey. In: 2018 Winter AMA Conference Proceedings, New Orleans. ; 2018.' apa: Steinhoff, L., & Zondag, M. (2018). Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey. 2018 Winter AMA Conference Proceedings, New Orleans. 2018 Winter AMA Conference Proceedings, New Orleans. bibtex: '@inproceedings{Steinhoff_Zondag_2018, title={Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey}, booktitle={2018 Winter AMA Conference Proceedings, New Orleans}, author={Steinhoff, Lena and Zondag, M.}, year={2018} }' chicago: Steinhoff, Lena, and M. Zondag. “Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey.” In 2018 Winter AMA Conference Proceedings, New Orleans, 2018. ieee: L. Steinhoff and M. Zondag, “Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey,” presented at the 2018 Winter AMA Conference Proceedings, New Orleans, 2018. mla: Steinhoff, Lena, and M. Zondag. “Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey.” 2018 Winter AMA Conference Proceedings, New Orleans, 2018. short: 'L. Steinhoff, M. Zondag, in: 2018 Winter AMA Conference Proceedings, New Orleans, 2018.' conference: location: New Orleans name: 2018 Winter AMA Conference Proceedings date_created: 2023-06-22T17:01:07Z date_updated: 2024-01-15T16:33:20Z department: - _id: '733' language: - iso: eng publication: 2018 Winter AMA Conference Proceedings, New Orleans publication_status: published status: public title: Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey type: conference user_id: '68445' year: '2018' ... --- _id: '45744' author: - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: C. full_name: Witte, C. last_name: Witte citation: ama: 'Eggert A, Steinhoff L, Witte C. Are Gift Purchases an Effective Driver of Customer Loyalty? In: 2018 Winter AMA Conference Proceedings, New Orleans. ; 2018.' apa: Eggert, A., Steinhoff, L., & Witte, C. (2018). Are Gift Purchases an Effective Driver of Customer Loyalty? 2018 Winter AMA Conference Proceedings, New Orleans. 2018 Winter AMA Conference Proceedings, New Orleans. bibtex: '@inproceedings{Eggert_Steinhoff_Witte_2018, title={Are Gift Purchases an Effective Driver of Customer Loyalty?}, booktitle={2018 Winter AMA Conference Proceedings, New Orleans}, author={Eggert, A. and Steinhoff, Lena and Witte, C.}, year={2018} }' chicago: Eggert, A., Lena Steinhoff, and C. Witte. “Are Gift Purchases an Effective Driver of Customer Loyalty?” In 2018 Winter AMA Conference Proceedings, New Orleans, 2018. ieee: A. Eggert, L. Steinhoff, and C. Witte, “Are Gift Purchases an Effective Driver of Customer Loyalty?,” presented at the 2018 Winter AMA Conference Proceedings, New Orleans, 2018. mla: Eggert, A., et al. “Are Gift Purchases an Effective Driver of Customer Loyalty?” 2018 Winter AMA Conference Proceedings, New Orleans, 2018. short: 'A. Eggert, L. Steinhoff, C. Witte, in: 2018 Winter AMA Conference Proceedings, New Orleans, 2018.' conference: location: New Orleans name: 2018 Winter AMA Conference Proceedings date_created: 2023-06-22T17:00:18Z date_updated: 2024-01-15T16:32:25Z department: - _id: '733' language: - iso: eng publication: 2018 Winter AMA Conference Proceedings, New Orleans publication_status: published status: public title: Are Gift Purchases an Effective Driver of Customer Loyalty? type: conference user_id: '68445' year: '2018' ... --- _id: '24378' author: - first_name: Benjamin full_name: Krebs, Benjamin id: '49220' last_name: Krebs - first_name: Marius full_name: Wehner, Marius last_name: Wehner - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: Krebs B, Wehner M, Kabst R. Wer hat hier das Sagen? Personalmagazin. 2017;2:20-23. apa: Krebs, B., Wehner, M., & Kabst, R. (2017). Wer hat hier das Sagen? Personalmagazin, 2, 20–23. bibtex: '@article{Krebs_Wehner_Kabst_2017, title={Wer hat hier das Sagen?}, volume={2}, journal={Personalmagazin}, author={Krebs, Benjamin and Wehner, Marius and Kabst, Rüdiger}, year={2017}, pages={20–23} }' chicago: 'Krebs, Benjamin, Marius Wehner, and Rüdiger Kabst. “Wer Hat Hier Das Sagen?” Personalmagazin 2 (2017): 20–23.' ieee: B. Krebs, M. Wehner, and R. Kabst, “Wer hat hier das Sagen?,” Personalmagazin, vol. 2, pp. 20–23, 2017. mla: Krebs, Benjamin, et al. “Wer Hat Hier Das Sagen?” Personalmagazin, vol. 2, 2017, pp. 20–23. short: B. Krebs, M. Wehner, R. Kabst, Personalmagazin 2 (2017) 20–23. date_created: 2021-09-14T11:24:41Z date_updated: 2022-01-06T06:56:19Z department: - _id: '178' intvolume: ' 2' language: - iso: eng page: 20-23 publication: Personalmagazin status: public title: Wer hat hier das Sagen? type: journal_article user_id: '49220' volume: 2 year: '2017' ... --- _id: '24379' author: - first_name: Benjamin full_name: Krebs, Benjamin id: '49220' last_name: Krebs - first_name: Marius full_name: Wehner, Marius last_name: Wehner - first_name: Rüdiger full_name: Kabst, Rüdiger last_name: Kabst citation: ama: Krebs B, Wehner M, Kabst R. Nordeuropa hat´s nicht nötig. Personalmagazin. 2017;2:24-25. apa: Krebs, B., Wehner, M., & Kabst, R. (2017). Nordeuropa hat´s nicht nötig. Personalmagazin, 2, 24–25. bibtex: '@article{Krebs_Wehner_Kabst_2017, title={Nordeuropa hat´s nicht nötig}, volume={2}, journal={Personalmagazin}, author={Krebs, Benjamin and Wehner, Marius and Kabst, Rüdiger}, year={2017}, pages={24–25} }' chicago: 'Krebs, Benjamin, Marius Wehner, and Rüdiger Kabst. “Nordeuropa Hat´s Nicht Nötig.” Personalmagazin 2 (2017): 24–25.' ieee: B. Krebs, M. Wehner, and R. Kabst, “Nordeuropa hat´s nicht nötig,” Personalmagazin, vol. 2, pp. 24–25, 2017. mla: Krebs, Benjamin, et al. “Nordeuropa Hat´s Nicht Nötig.” Personalmagazin, vol. 2, 2017, pp. 24–25. short: B. Krebs, M. Wehner, R. Kabst, Personalmagazin 2 (2017) 24–25. date_created: 2021-09-14T11:25:37Z date_updated: 2022-01-06T06:56:19Z department: - _id: '178' intvolume: ' 2' language: - iso: eng page: 24-25 publication: Personalmagazin status: public title: Nordeuropa hat´s nicht nötig type: journal_article user_id: '49220' volume: 2 year: '2017' ... --- _id: '24380' author: - first_name: Hannah full_name: Rauterberg, Hannah last_name: Rauterberg - first_name: Benjamin full_name: Krebs, Benjamin id: '49220' last_name: Krebs citation: ama: Rauterberg H, Krebs B. Cranet Survey 2015/2016 - Stand der HR-Digitalisierung. Personalführung. 2017;5:28-33. apa: Rauterberg, H., & Krebs, B. (2017). Cranet Survey 2015/2016 - Stand der HR-Digitalisierung. Personalführung, 5, 28–33. bibtex: '@article{Rauterberg_Krebs_2017, title={Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.}, volume={5}, journal={Personalführung}, author={Rauterberg, Hannah and Krebs, Benjamin}, year={2017}, pages={28–33} }' chicago: 'Rauterberg, Hannah, and Benjamin Krebs. “Cranet Survey 2015/2016 - Stand Der HR-Digitalisierung.” Personalführung 5 (2017): 28–33.' ieee: H. Rauterberg and B. Krebs, “Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.,” Personalführung, vol. 5, pp. 28–33, 2017. mla: Rauterberg, Hannah, and Benjamin Krebs. “Cranet Survey 2015/2016 - Stand Der HR-Digitalisierung.” Personalführung, vol. 5, 2017, pp. 28–33. short: H. Rauterberg, B. Krebs, Personalführung 5 (2017) 28–33. date_created: 2021-09-14T11:26:50Z date_updated: 2022-01-06T06:56:19Z department: - _id: '178' intvolume: ' 5' language: - iso: eng page: 28-33 publication: Personalführung status: public title: Cranet Survey 2015/2016 - Stand der HR-Digitalisierung. type: journal_article user_id: '49220' volume: 5 year: '2017' ... --- _id: '3307' author: - first_name: Bernd full_name: Frick, Bernd last_name: Frick - first_name: Daniel full_name: Kaimann, Daniel id: '18949' last_name: Kaimann citation: ama: Frick B, Kaimann D. The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets. Applied Economics Letters. 2017;24(17):1237-1240. doi:10.1080/13504851.2016.1270399 apa: Frick, B., & Kaimann, D. (2017). The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets. Applied Economics Letters, 24(17), 1237–1240. https://doi.org/10.1080/13504851.2016.1270399 bibtex: '@article{Frick_Kaimann_2017, title={The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets}, volume={24}, DOI={10.1080/13504851.2016.1270399}, number={17}, journal={Applied Economics Letters}, publisher={Taylor & Francis}, author={Frick, Bernd and Kaimann, Daniel}, year={2017}, pages={1237–1240} }' chicago: 'Frick, Bernd, and Daniel Kaimann. “The Impact of Customer Reviews and Advertisement Efforts on the Performance of Experience Goods in Electronic Markets.” Applied Economics Letters 24, no. 17 (2017): 1237–40. https://doi.org/10.1080/13504851.2016.1270399.' ieee: B. Frick and D. Kaimann, “The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets,” Applied Economics Letters, vol. 24, no. 17, pp. 1237–1240, 2017. mla: Frick, Bernd, and Daniel Kaimann. “The Impact of Customer Reviews and Advertisement Efforts on the Performance of Experience Goods in Electronic Markets.” Applied Economics Letters, vol. 24, no. 17, Taylor & Francis, 2017, pp. 1237–40, doi:10.1080/13504851.2016.1270399. short: B. Frick, D. Kaimann, Applied Economics Letters 24 (2017) 1237–1240. date_created: 2018-06-22T11:25:35Z date_updated: 2022-01-06T06:59:10Z ddc: - '000' department: - _id: '183' doi: 10.1080/13504851.2016.1270399 file: - access_level: closed content_type: application/pdf creator: ups date_created: 2018-11-02T15:37:41Z date_updated: 2018-11-02T15:37:41Z file_id: '5308' file_name: FrickKaimann.pdf file_size: 700352 relation: main_file success: 1 file_date_updated: 2018-11-02T15:37:41Z has_accepted_license: '1' intvolume: ' 24' issue: '17' language: - iso: eng page: 1237-1240 project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publication: Applied Economics Letters publisher: Taylor & Francis status: public title: The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets type: journal_article user_id: '477' volume: 24 year: '2017' ... --- _id: '3537' author: - first_name: Julia full_name: Rötzmeier-Keuper, Julia id: '24869' last_name: Rötzmeier-Keuper - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Rötzmeier-Keuper J, Wünderlich N. How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. In: Proceedings of the 2017 Frontiers in Service Conference. ; 2017.' apa: Rötzmeier-Keuper, J., & Wünderlich, N. (2017). How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. In Proceedings of the 2017 Frontiers in Service Conference. New York City, USA. bibtex: '@inproceedings{Rötzmeier-Keuper_Wünderlich_2017, title={How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Rötzmeier-Keuper, Julia and Wünderlich, Nancy}, year={2017} }' chicago: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.” In Proceedings of the 2017 Frontiers in Service Conference, 2017. ieee: J. Rötzmeier-Keuper and N. Wünderlich, “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.,” in Proceedings of the 2017 Frontiers in Service Conference, New York City, USA, 2017. mla: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.” Proceedings of the 2017 Frontiers in Service Conference, 2017. short: 'J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.' conference: location: New York City, USA name: Frontiers in Service Conference date_created: 2018-07-11T07:38:23Z date_updated: 2022-01-06T06:59:22Z department: - _id: '181' language: - iso: eng publication: Proceedings of the 2017 Frontiers in Service Conference status: public title: How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. type: conference user_id: '37741' year: '2017' ... --- _id: '115' abstract: - lang: eng text: 'Whenever customers have to decide between different instances of the same product, they are interested in buying the best product. In contrast, companies are interested in reducing the construction effort (and usually as a consequence thereof, the quality) to gain profit. The described setting is widely known as opposed preferences in quality of the product and also applies to the context of service-oriented computing. In general, service-oriented computing emphasizes the construction of large software systems out of existing services, where services are small and self-contained pieces of software that adhere to a specified interface. Several implementations of the same interface are considered as several instances of the same service. Thereby, customers are interested in buying the best service implementation for their service composition wrt. to metrics, such as costs, energy, memory consumption, or execution time. One way to ensure the service quality is to employ certificates, which can come in different kinds: Technical certificates proving correctness can be automatically constructed by the service provider and again be automatically checked by the user. Digital certificates allow proof of the integrity of a product. Other certificates might be rolled out if service providers follow a good software construction principle, which is checked in annual audits. Whereas all of these certificates are handled differently in service markets, what they have in common is that they influence the buying decisions of customers. In this paper, we review state-of-the-art developments in certification with respect to service-oriented computing. We not only discuss how certificates are constructed and handled in service-oriented computing but also review the effects of certificates on the market from an economic perspective.' author: - first_name: Marie-Christine full_name: Jakobs, Marie-Christine last_name: Jakobs - first_name: Julia full_name: Krämer, Julia last_name: Krämer - first_name: Dirk full_name: van Straaten, Dirk id: '10311' last_name: van Straaten - first_name: Theodor full_name: Lettmann, Theodor id: '315' last_name: Lettmann orcid: 0000-0001-5859-2457 citation: ama: 'Jakobs M-C, Krämer J, van Straaten D, Lettmann T. Certification Matters for Service Markets. In: Marcelo De Barros, Janusz Klink,Tadeus Uhl TP, ed. The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION). ; 2017:7-12.' apa: Jakobs, M.-C., Krämer, J., van Straaten, D., & Lettmann, T. (2017). Certification Matters for Service Markets. In T. P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION) (pp. 7–12). bibtex: '@inproceedings{Jakobs_Krämer_van Straaten_Lettmann_2017, title={Certification Matters for Service Markets}, booktitle={The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)}, author={Jakobs, Marie-Christine and Krämer, Julia and van Straaten, Dirk and Lettmann, Theodor}, editor={Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas PrinzEditor}, year={2017}, pages={7–12} }' chicago: Jakobs, Marie-Christine, Julia Krämer, Dirk van Straaten, and Theodor Lettmann. “Certification Matters for Service Markets.” In The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus Uhl, 7–12, 2017. ieee: M.-C. Jakobs, J. Krämer, D. van Straaten, and T. Lettmann, “Certification Matters for Service Markets,” in The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12. mla: Jakobs, Marie-Christine, et al. “Certification Matters for Service Markets.” The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus Uhl, 2017, pp. 7–12. short: 'M.-C. Jakobs, J. Krämer, D. van Straaten, T. Lettmann, in: T.P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12.' date_created: 2017-10-17T12:41:14Z date_updated: 2022-01-06T06:51:02Z ddc: - '040' department: - _id: '77' - _id: '355' - _id: '179' editor: - first_name: Thomas Prinz full_name: Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas Prinz last_name: Marcelo De Barros, Janusz Klink,Tadeus Uhl file: - access_level: closed content_type: application/pdf creator: florida date_created: 2018-03-21T13:04:12Z date_updated: 2018-03-21T13:04:12Z file_id: '1564' file_name: 115-JakobsKraemerVanStraatenLettmann2017.pdf file_size: 133531 relation: main_file success: 1 file_date_updated: 2018-03-21T13:04:12Z has_accepted_license: '1' language: - iso: eng page: 7-12 project: - _id: '1' name: SFB 901 - _id: '10' name: SFB 901 - Subprojekt B2 - _id: '11' name: SFB 901 - Subproject B3 - _id: '12' name: SFB 901 - Subproject B4 - _id: '8' name: SFB 901 - Subproject A4 - _id: '2' name: SFB 901 - Project Area A - _id: '3' name: SFB 901 - Project Area B publication: The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION) status: public title: Certification Matters for Service Markets type: conference user_id: '477' year: '2017' ... --- _id: '21130' author: - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: 'Thommes K. Managementpraktiken in KMU. In: Müller D, ed. Controlling Für Kleine Und Mittlere Unternehmen. 2nd ed. Berlin, Boston: De Gruyter; 2017:367-392. doi:10.1515/9783110517163-015' apa: 'Thommes, K. (2017). Managementpraktiken in KMU. In D. Müller (Ed.), Controlling für kleine und mittlere Unternehmen (2nd ed., pp. 367–392). Berlin, Boston: De Gruyter. https://doi.org/10.1515/9783110517163-015' bibtex: '@inbook{Thommes_2017, place={Berlin, Boston}, edition={2}, title={Managementpraktiken in KMU}, DOI={10.1515/9783110517163-015}, booktitle={Controlling für kleine und mittlere Unternehmen}, publisher={De Gruyter}, author={Thommes, Kirsten}, editor={Müller, DavidEditor}, year={2017}, pages={367–392} }' chicago: 'Thommes, Kirsten. “Managementpraktiken in KMU.” In Controlling Für Kleine Und Mittlere Unternehmen, edited by David Müller, 2nd ed., 367–92. Berlin, Boston: De Gruyter, 2017. https://doi.org/10.1515/9783110517163-015.' ieee: 'K. Thommes, “Managementpraktiken in KMU,” in Controlling für kleine und mittlere Unternehmen, 2nd ed., D. Müller, Ed. Berlin, Boston: De Gruyter, 2017, pp. 367–392.' mla: Thommes, Kirsten. “Managementpraktiken in KMU.” Controlling Für Kleine Und Mittlere Unternehmen, edited by David Müller, 2nd ed., De Gruyter, 2017, pp. 367–92, doi:10.1515/9783110517163-015. short: 'K. Thommes, in: D. Müller (Ed.), Controlling Für Kleine Und Mittlere Unternehmen, 2nd ed., De Gruyter, Berlin, Boston, 2017, pp. 367–392.' date_created: 2021-02-03T07:47:04Z date_updated: 2022-01-06T06:54:46Z department: - _id: '178' doi: 10.1515/9783110517163-015 edition: '2' editor: - first_name: David full_name: Müller, David last_name: Müller language: - iso: eng page: 367-392 place: Berlin, Boston publication: Controlling für kleine und mittlere Unternehmen publication_identifier: isbn: - '9783110517163' publication_status: published publisher: De Gruyter status: public title: Managementpraktiken in KMU type: book_chapter user_id: '49071' year: '2017' ... --- _id: '20493' author: - first_name: Benjamin Philipp full_name: Krebs, Benjamin Philipp last_name: Krebs citation: ama: 'Krebs BP. Talent management and workforce performance: The too-much-potential-talent-effect. . In: ; 2017.' apa: 'Krebs, B. P. (2017). Talent management and workforce performance: The too-much-potential-talent-effect. . Academy of Management Annual Meeting , Atlanta, USA.' bibtex: '@inproceedings{Krebs_2017, title={Talent management and workforce performance: The too-much-potential-talent-effect. }, author={Krebs, Benjamin Philipp}, year={2017} }' chicago: 'Krebs, Benjamin Philipp. “Talent Management and Workforce Performance: The Too-Much-Potential-Talent-Effect. ,” 2017.' ieee: 'B. P. Krebs, “Talent management and workforce performance: The too-much-potential-talent-effect. ,” presented at the Academy of Management Annual Meeting , Atlanta, USA, 2017.' mla: 'Krebs, Benjamin Philipp. Talent Management and Workforce Performance: The Too-Much-Potential-Talent-Effect. . 2017.' short: 'B.P. Krebs, in: 2017.' conference: end_date: 2017-08-08 location: Atlanta, USA name: 'Academy of Management Annual Meeting ' start_date: 2017-08-04 date_created: 2020-11-24T12:03:17Z date_updated: 2022-01-06T06:54:27Z department: - _id: '178' language: - iso: eng status: public title: 'Talent management and workforce performance: The too-much-potential-talent-effect. ' type: conference user_id: '63338' year: '2017' ... --- _id: '4674' author: - first_name: Anica full_name: Rose, Anica last_name: Rose citation: ama: 'Rose A. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn; 2017.' apa: 'Rose, A. (2017). The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn.' bibtex: '@book{Rose_2017, title={The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field}, publisher={Universität Paderborn}, author={Rose, Anica}, year={2017} }' chicago: 'Rose, Anica. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017.' ieee: 'A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017.' mla: 'Rose, Anica. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017.' short: 'A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field, Universität Paderborn, 2017.' date_created: 2018-10-12T06:31:07Z date_updated: 2022-01-06T07:01:18Z ddc: - '040' department: - _id: '183' file: - access_level: closed content_type: application/pdf creator: florida date_created: 2018-10-12T06:28:46Z date_updated: 2018-10-12T06:28:46Z file_id: '4675' file_name: Dissertation_Anica Rose.pdf file_size: 1907117 relation: main_file file_date_updated: 2018-10-12T06:28:46Z has_accepted_license: '1' language: - iso: eng project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick title: 'The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field' type: dissertation user_id: '477' year: '2017' ... --- _id: '4836' author: - first_name: Harri full_name: Terho, Harri last_name: Terho - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Wolfgang full_name: Ulaga, Wolfgang last_name: Ulaga - first_name: Alexander full_name: Haas, Alexander last_name: Haas - first_name: Eva full_name: Boehm, Eva last_name: Boehm citation: ama: 'Terho H, Eggert A, Ulaga W, Haas A, Boehm E. Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management. 2017:42--55.' apa: 'Terho, H., Eggert, A., Ulaga, W., Haas, A., & Boehm, E. (2017). Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management, 42--55.' bibtex: '@article{Terho_Eggert_Ulaga_Haas_Boehm_2017, title={Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action}, journal={Industrial Marketing Management}, author={Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Boehm, Eva}, year={2017}, pages={42--55} }' chicago: 'Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva Boehm. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, 2017, 42--55.' ieee: 'H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Boehm, “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action,” Industrial Marketing Management, pp. 42--55, 2017.' mla: 'Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, 2017, pp. 42--55.' short: H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Boehm, Industrial Marketing Management (2017) 42--55. date_created: 2018-10-25T08:13:01Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' language: - iso: eng page: 42--55 publication: Industrial Marketing Management status: public title: 'Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4837' author: - first_name: Adrian full_name: Payne, Adrian last_name: Payne - first_name: Pennie full_name: Frow, Pennie last_name: Frow - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert citation: ama: 'Payne A, Frow P, Eggert A. The customer value proposition: evolution, development, and application in marketing. Journal of the Academy of Marketing Science. 2017;(4):467--489.' apa: 'Payne, A., Frow, P., & Eggert, A. (2017). The customer value proposition: evolution, development, and application in marketing. Journal of the Academy of Marketing Science, (4), 467--489.' bibtex: '@article{Payne_Frow_Eggert_2017, title={The customer value proposition: evolution, development, and application in marketing}, number={4}, journal={Journal of the Academy of Marketing Science}, author={Payne, Adrian and Frow, Pennie and Eggert, Andreas}, year={2017}, pages={467--489} }' chicago: 'Payne, Adrian, Pennie Frow, and Andreas Eggert. “The Customer Value Proposition: Evolution, Development, and Application in Marketing.” Journal of the Academy of Marketing Science, no. 4 (2017): 467--489.' ieee: 'A. Payne, P. Frow, and A. Eggert, “The customer value proposition: evolution, development, and application in marketing,” Journal of the Academy of Marketing Science, no. 4, pp. 467--489, 2017.' mla: 'Payne, Adrian, et al. “The Customer Value Proposition: Evolution, Development, and Application in Marketing.” Journal of the Academy of Marketing Science, no. 4, 2017, pp. 467--489.' short: A. Payne, P. Frow, A. Eggert, Journal of the Academy of Marketing Science (2017) 467--489. date_created: 2018-10-25T08:14:30Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' issue: '4' page: 467--489 publication: Journal of the Academy of Marketing Science status: public title: 'The customer value proposition: evolution, development, and application in marketing' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4838' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Eva full_name: Boehm, Eva last_name: Boehm - first_name: Christina full_name: Cramer, Christina last_name: Cramer citation: ama: 'Eggert A, Boehm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. Journal of Service Management. 2017;(3):476--498.' apa: 'Eggert, A., Boehm, E., & Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. Journal of Service Management, (3), 476--498.' bibtex: '@article{Eggert_Boehm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, number={3}, journal={Journal of Service Management}, author={Eggert, Andreas and Boehm, Eva and Cramer, Christina}, year={2017}, pages={476--498} }' chicago: 'Eggert, Andreas, Eva Boehm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, no. 3 (2017): 476--498.' ieee: 'A. Eggert, E. Boehm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” Journal of Service Management, no. 3, pp. 476--498, 2017.' mla: 'Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, no. 3, 2017, pp. 476--498.' short: A. Eggert, E. Boehm, C. Cramer, Journal of Service Management (2017) 476--498. date_created: 2018-10-25T08:15:42Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' issue: '3' language: - iso: eng page: 476--498 publication: Journal of Service Management status: public title: 'Business service outsourcing in manufacturing firms: an event study' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4840' author: - first_name: Eva full_name: Boehm, Eva last_name: Boehm - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Christoph full_name: Thiesbrummel, Christoph last_name: Thiesbrummel citation: ama: 'Boehm E, Eggert A, Thiesbrummel C. Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management. 2017:101--111.' apa: 'Boehm, E., Eggert, A., & Thiesbrummel, C. (2017). Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management, 101--111.' bibtex: '@article{Boehm_Eggert_Thiesbrummel_2017, title={Service transition: A viable option for manufacturing companies with deteriorating financial performance?}, journal={Industrial Marketing Management}, author={Boehm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}, year={2017}, pages={101--111} }' chicago: 'Boehm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management, 2017, 101--111.' ieee: 'E. Boehm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with deteriorating financial performance?,” Industrial Marketing Management, pp. 101--111, 2017.' mla: 'Boehm, Eva, et al. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management, 2017, pp. 101--111.' short: E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017) 101--111. date_created: 2018-10-25T08:18:08Z date_updated: 2022-01-06T07:01:27Z department: - _id: '180' page: 101--111 publication: Industrial Marketing Management status: public title: 'Service transition: A viable option for manufacturing companies with deteriorating financial performance?' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4908' citation: ama: 'Helm S, Günter B, Eggert A, eds. Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden; 2017. doi:10.1007/978-3-658-10920-2' apa: 'Helm, S., Günter, B., & Eggert, A. (Eds.). (2017). Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2' bibtex: '@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={10.1007/978-3-658-10920-2}, publisher={Springer Fachmedien Wiesbaden}, year={2017} }' chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert, eds. Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2.' ieee: 'S. Helm, B. Günter, and A. Eggert, Eds., Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden, 2017.' mla: Helm, Sabrina, et al., editors. Kundenwert. Springer Fachmedien Wiesbaden, 2017, doi:10.1007/978-3-658-10920-2. short: S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017. date_created: 2018-10-26T08:35:05Z date_updated: 2022-01-06T07:01:29Z department: - _id: '178' - _id: '180' doi: 10.1007/978-3-658-10920-2 editor: - first_name: Sabrina full_name: Helm, Sabrina last_name: Helm - first_name: Bernd full_name: Günter, Bernd last_name: Günter - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert place: Wiesbaden publication_identifier: isbn: - '9783658109196' - '9783658109202' publication_status: published publisher: Springer Fachmedien Wiesbaden status: public title: Kundenwert type: book_editor user_id: '57352' year: '2017' ... --- _id: '4933' abstract: - lang: eng text: Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract. article_type: original author: - first_name: Florian v full_name: Wangenheim, Florian v last_name: Wangenheim - first_name: Nancy V full_name: Wünderlich, Nancy V last_name: Wünderlich - first_name: Jan H full_name: Schumann, Jan H last_name: Schumann citation: ama: Wangenheim F v, Wünderlich NV, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research. 2017;(79):181--188. apa: Wangenheim, F. v, Wünderlich, N. V., & Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research, (79), 181--188. bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy V and Schumann, Jan H}, year={2017}, pages={181--188} }' chicago: 'Wangenheim, Florian v, Nancy V Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79 (2017): 181--188.' ieee: F. v Wangenheim, N. V. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” Journal of Business Research, no. 79, pp. 181--188, 2017. mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 181--188. short: F. v Wangenheim, N.V. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188. date_created: 2018-10-26T09:41:17Z date_updated: 2022-01-06T07:01:29Z department: - _id: '178' issue: '79' language: - iso: eng page: 181--188 publication: Journal of Business Research publication_status: published publisher: Elsevier status: public title: Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts type: journal_article user_id: '37741' year: '2017' ... --- _id: '4941' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert citation: ama: 'Eggert A. Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration. In: Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden; 2017:37-51. doi:10.1007/978-3-658-10920-2_2' apa: 'Eggert, A. (2017). Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration. In Kundenwert (pp. 37–51). Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2_2' bibtex: '@inbook{Eggert_2017, place={Wiesbaden}, title={Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration}, DOI={10.1007/978-3-658-10920-2_2}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Eggert, Andreas}, year={2017}, pages={37–51} }' chicago: 'Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” In Kundenwert, 37–51. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2_2.' ieee: 'A. Eggert, “Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration,” in Kundenwert, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 37–51.' mla: 'Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” Kundenwert, Springer Fachmedien Wiesbaden, 2017, pp. 37–51, doi:10.1007/978-3-658-10920-2_2.' short: 'A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 37–51.' date_created: 2018-10-26T09:57:19Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '180' doi: 10.1007/978-3-658-10920-2_2 page: 37-51 place: Wiesbaden publication: Kundenwert publication_identifier: isbn: - '9783658109196' - '9783658109202' publication_status: published publisher: Springer Fachmedien Wiesbaden status: public title: 'Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration' type: book_chapter user_id: '57352' year: '2017' ... --- _id: '4942' author: - first_name: Sabrina full_name: Helm, Sabrina last_name: Helm - first_name: Bernd full_name: Günter, Bernd last_name: Günter - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert citation: ama: 'Helm S, Günter B, Eggert A. Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In: Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden; 2017:3-34. doi:10.1007/978-3-658-10920-2_1' apa: 'Helm, S., Günter, B., & Eggert, A. (2017). Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In Kundenwert (pp. 3–34). Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2_1' bibtex: '@inbook{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen}, DOI={10.1007/978-3-658-10920-2_1}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Helm, Sabrina and Günter, Bernd and Eggert, Andreas}, year={2017}, pages={3–34} }' chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” In Kundenwert, 3–34. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2_1.' ieee: 'S. Helm, B. Günter, and A. Eggert, “Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen,” in Kundenwert, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 3–34.' mla: Helm, Sabrina, et al. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” Kundenwert, Springer Fachmedien Wiesbaden, 2017, pp. 3–34, doi:10.1007/978-3-658-10920-2_1. short: 'S. Helm, B. Günter, A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 3–34.' date_created: 2018-10-26T09:58:46Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '180' doi: 10.1007/978-3-658-10920-2_1 page: 3-34 place: Wiesbaden publication: Kundenwert publication_identifier: isbn: - '9783658109196' - '9783658109202' publication_status: published publisher: Springer Fachmedien Wiesbaden status: public title: Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen type: book_chapter user_id: '57352' year: '2017' ... --- _id: '4947' abstract: - lang: eng text: Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract. article_type: original author: - first_name: Florian v full_name: Wangenheim, Florian v last_name: Wangenheim - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: Jan H full_name: Schumann, Jan H last_name: Schumann citation: ama: Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research. 2017;(79):181--188. apa: Wangenheim, F. v, Wünderlich, N., & Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research, (79), 181--188. bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }' chicago: 'Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79 (2017): 181--188.' ieee: F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” Journal of Business Research, no. 79, pp. 181--188, 2017. mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 181--188. short: F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188. date_created: 2018-10-26T10:11:34Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '181' issue: '79' keyword: - IT-based service - Smart services - Contract renewal - Retention - Customer churn - Free trial language: - iso: eng page: 181--188 publication: Journal of Business Research publication_status: published publisher: Elsevier status: public title: Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts type: journal_article user_id: '37741' year: '2017' ... --- _id: '4949' abstract: - lang: eng text: The service encounter – one of the foundational concepts in service research – is fundamentally changing due to rapid evolutions in technology. In this paper, we offer an updated perspective on what we label the “Service Encounter 2.0”. To this end, we develop a conceptual framework that captures the essence of the Service Encounter 2.0 and provides a synthesis of the changing interdependent roles of technology, employees, and customers. We find that technology either augments or substitutes service employees, and can foster network connections. In turn, employees and customers are taking on the role of enabler, innovator, coordinator and differentiator. In addition, we identify critical areas for future research on this important topic. article_type: original author: - first_name: Bart full_name: Larivière, Bart last_name: Larivière - first_name: David full_name: Bowen, David last_name: Bowen - first_name: Tor W full_name: Andreassen, Tor W last_name: Andreassen - first_name: Werner full_name: Kunz, Werner last_name: Kunz - first_name: Nancy J full_name: Sirianni, Nancy J last_name: Sirianni - first_name: Chris full_name: Voss, Chris last_name: Voss - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: Arne full_name: De Keyser, Arne last_name: De Keyser citation: ama: 'Larivière B, Bowen D, Andreassen TW, et al. “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. Journal of Business Research. 2017;(79):238--246.' apa: 'Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., … De Keyser, A. (2017). “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. Journal of Business Research, (79), 238--246.' bibtex: '@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017}, pages={238--246} }' chicago: 'Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” Journal of Business Research, no. 79 (2017): 238--246.' ieee: 'B. Larivière et al., “‘Service Encounter 2.0’: An investigation into the roles of technology, employees and customers,” Journal of Business Research, no. 79, pp. 238--246, 2017.' mla: 'Larivière, Bart, et al. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 238--246.' short: B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246. date_created: 2018-10-26T10:15:22Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '181' issue: '79' keyword: - Service encounter - Technology roles - Employee roles - Customer roles - Employee experience - Customer experience language: - iso: eng page: 238--246 publication: Journal of Business Research publication_status: published publisher: Elsevier status: public title: '“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers' type: journal_article user_id: '37741' year: '2017' ... --- _id: '4955' author: - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: 'Stefanie ' full_name: 'Paluch, Stefanie ' last_name: Paluch citation: ama: 'Wünderlich N, Paluch S. A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents. In: Proceedings of the 38th International Conference on Information Systems (ICIS 2017). ; 2017.' apa: 'Wünderlich, N., & Paluch, S. (2017). A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents. In Proceedings of the 38th International Conference on Information Systems (ICIS 2017). Seoul, Korea.' bibtex: '@inproceedings{Wünderlich_Paluch_2017, title={A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents}, booktitle={Proceedings of the 38th International Conference on Information Systems (ICIS 2017)}, author={Wünderlich, Nancy and Paluch, Stefanie }, year={2017} }' chicago: 'Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents.” In Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.' ieee: 'N. Wünderlich and S. Paluch, “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents,” in Proceedings of the 38th International Conference on Information Systems (ICIS 2017), Seoul, Korea, 2017.' mla: 'Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents.” Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.' short: 'N. Wünderlich, S. Paluch, in: Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.' conference: location: Seoul, Korea name: 38th International Conference on Information Systems (ICIS 2017) date_created: 2018-10-26T10:32:20Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '181' language: - iso: eng publication: Proceedings of the 38th International Conference on Information Systems (ICIS 2017) publication_status: published status: public title: 'A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents' type: conference user_id: '37741' year: '2017' ... --- _id: '4956' author: - first_name: Isabel full_name: Teßmer, Isabel last_name: Teßmer - first_name: Marcus full_name: Olsson, Marcus last_name: Olsson - first_name: Anders full_name: Gustafsson, Anders last_name: Gustafsson - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Teßmer I, Olsson M, Gustafsson A, Wünderlich N. How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances. In: Proceedings of the 2017 Frontiers in Service Conference. ; 2017.' apa: 'Teßmer, I., Olsson, M., Gustafsson, A., & Wünderlich, N. (2017). How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances. In Proceedings of the 2017 Frontiers in Service Conference. New York City, USA.' bibtex: '@inproceedings{Teßmer_Olsson_Gustafsson_Wünderlich_2017, title={How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Teßmer, Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy}, year={2017} }' chicago: 'Teßmer, Isabel, Marcus Olsson, Anders Gustafsson, and Nancy Wünderlich. “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of Affordances.” In Proceedings of the 2017 Frontiers in Service Conference, 2017.' ieee: 'I. Teßmer, M. Olsson, A. Gustafsson, and N. Wünderlich, “How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances,” in Proceedings of the 2017 Frontiers in Service Conference, New York City, USA, 2017.' mla: 'Teßmer, Isabel, et al. “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of Affordances.” Proceedings of the 2017 Frontiers in Service Conference, 2017.' short: 'I. Teßmer, M. Olsson, A. Gustafsson, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.' conference: location: New York City, USA name: 2017 Frontiers in Service Conference date_created: 2018-10-26T10:35:18Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '181' language: - iso: eng publication: Proceedings of the 2017 Frontiers in Service Conference publication_status: published status: public title: 'How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances' type: conference user_id: '37741' year: '2017' ... --- _id: '4966' author: - first_name: Christian full_name: Grund, Christian last_name: Grund - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: Grund C, Thommes K. The Role of Contract Types for Employees’ Public Service Motivation. Schmalenbach Business Review. 2017;(4):377--398. apa: Grund, C., & Thommes, K. (2017). The Role of Contract Types for Employees’ Public Service Motivation. Schmalenbach Business Review, (4), 377--398. bibtex: '@article{Grund_Thommes_2017, title={The Role of Contract Types for Employees’ Public Service Motivation}, number={4}, journal={Schmalenbach Business Review}, author={Grund, Christian and Thommes, Kirsten}, year={2017}, pages={377--398} }' chicago: 'Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’ Public Service Motivation.” Schmalenbach Business Review, no. 4 (2017): 377--398.' ieee: C. Grund and K. Thommes, “The Role of Contract Types for Employees’ Public Service Motivation,” Schmalenbach Business Review, no. 4, pp. 377--398, 2017. mla: Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’ Public Service Motivation.” Schmalenbach Business Review, no. 4, 2017, pp. 377--398. short: C. Grund, K. Thommes, Schmalenbach Business Review (2017) 377--398. date_created: 2018-10-29T07:58:38Z date_updated: 2022-01-06T07:01:31Z department: - _id: '178' - _id: '184' issue: '4' page: 377--398 publication: Schmalenbach Business Review status: public title: The Role of Contract Types for Employees’ Public Service Motivation type: journal_article user_id: '69384' year: '2017' ... --- _id: '4987' author: - first_name: Janny full_name: Klabuhn, Janny last_name: Klabuhn - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: 'Klabuhn J, Thommes K. Age diversity and its effects on team performance. In: Academy of Management Proceedings. ; 2017:15119.' apa: Klabuhn, J., & Thommes, K. (2017). Age diversity and its effects on team performance. In Academy of Management Proceedings (p. 15119). bibtex: '@inproceedings{Klabuhn_Thommes_2017, title={Age diversity and its effects on team performance}, number={1}, booktitle={Academy of Management Proceedings}, author={Klabuhn, Janny and Thommes, Kirsten}, year={2017}, pages={15119} }' chicago: Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on Team Performance.” In Academy of Management Proceedings, 15119, 2017. ieee: J. Klabuhn and K. Thommes, “Age diversity and its effects on team performance,” in Academy of Management Proceedings, 2017, no. 1, p. 15119. mla: Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on Team Performance.” Academy of Management Proceedings, no. 1, 2017, p. 15119. short: 'J. Klabuhn, K. Thommes, in: Academy of Management Proceedings, 2017, p. 15119.' date_created: 2018-10-29T10:47:29Z date_updated: 2022-01-06T07:01:33Z department: - _id: '178' - _id: '184' issue: '1' page: '15119' publication: Academy of Management Proceedings status: public title: Age diversity and its effects on team performance type: conference user_id: '69384' year: '2017' ... --- _id: '5005' author: - first_name: Ina full_name: Garnefeld, Ina last_name: Garnefeld - first_name: Eva full_name: Boehm, Eva last_name: Boehm - first_name: Lena full_name: Feider, Lena last_name: Feider citation: ama: 'Garnefeld I, Boehm E, Feider L. Retourenmanagement zur Steigerung des Kundenwerts. In: Kundenwert. ; 2017:599--624.' apa: Garnefeld, I., Boehm, E., & Feider, L. (2017). Retourenmanagement zur Steigerung des Kundenwerts. In Kundenwert (pp. 599--624). bibtex: '@inbook{Garnefeld_Boehm_Feider_2017, title={Retourenmanagement zur Steigerung des Kundenwerts}, booktitle={Kundenwert}, author={Garnefeld, Ina and Boehm, Eva and Feider, Lena}, year={2017}, pages={599--624} }' chicago: Garnefeld, Ina, Eva Boehm, and Lena Feider. “Retourenmanagement Zur Steigerung Des Kundenwerts.” In Kundenwert, 599--624, 2017. ieee: I. Garnefeld, E. Boehm, and L. Feider, “Retourenmanagement zur Steigerung des Kundenwerts,” in Kundenwert, 2017, pp. 599--624. mla: Garnefeld, Ina, et al. “Retourenmanagement Zur Steigerung Des Kundenwerts.” Kundenwert, 2017, pp. 599--624. short: 'I. Garnefeld, E. Boehm, L. Feider, in: Kundenwert, 2017, pp. 599--624.' date_created: 2018-10-30T09:14:02Z date_updated: 2022-01-06T07:01:34Z department: - _id: '178' - _id: '180' language: - iso: eng page: 599--624 publication: Kundenwert status: public title: Retourenmanagement zur Steigerung des Kundenwerts type: book_chapter user_id: '57352' year: '2017' ...