---
_id: '3537'
author:
- first_name: Julia
full_name: Rötzmeier-Keuper, Julia
id: '24869'
last_name: Rötzmeier-Keuper
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: 'Rötzmeier-Keuper J, Wünderlich N. How to Handle Dilemmas in Triadic Service
Relationships – An Exploratory Study. In: Proceedings of the 2017 Frontiers
in Service Conference. ; 2017.'
apa: Rötzmeier-Keuper, J., & Wünderlich, N. (2017). How to Handle Dilemmas in
Triadic Service Relationships – An Exploratory Study. In Proceedings of the
2017 Frontiers in Service Conference. New York City, USA.
bibtex: '@inproceedings{Rötzmeier-Keuper_Wünderlich_2017, title={How to Handle Dilemmas
in Triadic Service Relationships – An Exploratory Study.}, booktitle={Proceedings
of the 2017 Frontiers in Service Conference}, author={Rötzmeier-Keuper, Julia
and Wünderlich, Nancy}, year={2017} }'
chicago: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas
in Triadic Service Relationships – An Exploratory Study.” In Proceedings of
the 2017 Frontiers in Service Conference, 2017.
ieee: J. Rötzmeier-Keuper and N. Wünderlich, “How to Handle Dilemmas in Triadic
Service Relationships – An Exploratory Study.,” in Proceedings of the 2017
Frontiers in Service Conference, New York City, USA, 2017.
mla: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic
Service Relationships – An Exploratory Study.” Proceedings of the 2017 Frontiers
in Service Conference, 2017.
short: 'J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the 2017 Frontiers
in Service Conference, 2017.'
conference:
location: New York City, USA
name: Frontiers in Service Conference
date_created: 2018-07-11T07:38:23Z
date_updated: 2022-01-06T06:59:22Z
department:
- _id: '181'
language:
- iso: eng
publication: Proceedings of the 2017 Frontiers in Service Conference
status: public
title: How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '115'
abstract:
- lang: eng
text: 'Whenever customers have to decide between different instances of the same
product, they are interested in buying the best product. In contrast, companies
are interested in reducing the construction effort (and usually as a consequence
thereof, the quality) to gain profit. The described setting is widely known as
opposed preferences in quality of the product and also applies to the context
of service-oriented computing. In general, service-oriented computing emphasizes
the construction of large software systems out of existing services, where services
are small and self-contained pieces of software that adhere to a specified interface.
Several implementations of the same interface are considered as several instances
of the same service. Thereby, customers are interested in buying the best service
implementation for their service composition wrt. to metrics, such as costs, energy,
memory consumption, or execution time. One way to ensure the service quality is
to employ certificates, which can come in different kinds: Technical certificates
proving correctness can be automatically constructed by the service provider and
again be automatically checked by the user. Digital certificates allow proof of
the integrity of a product. Other certificates might be rolled out if service
providers follow a good software construction principle, which is checked in annual
audits. Whereas all of these certificates are handled differently in service markets,
what they have in common is that they influence the buying decisions of customers.
In this paper, we review state-of-the-art developments in certification with respect
to service-oriented computing. We not only discuss how certificates are constructed
and handled in service-oriented computing but also review the effects of certificates
on the market from an economic perspective.'
author:
- first_name: Marie-Christine
full_name: Jakobs, Marie-Christine
last_name: Jakobs
- first_name: Julia
full_name: Krämer, Julia
last_name: Krämer
- first_name: Dirk
full_name: van Straaten, Dirk
id: '10311'
last_name: van Straaten
- first_name: Theodor
full_name: Lettmann, Theodor
id: '315'
last_name: Lettmann
orcid: 0000-0001-5859-2457
citation:
ama: 'Jakobs M-C, Krämer J, van Straaten D, Lettmann T. Certification Matters for
Service Markets. In: Marcelo De Barros, Janusz Klink,Tadeus Uhl TP, ed. The
Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION).
; 2017:7-12.'
apa: Jakobs, M.-C., Krämer, J., van Straaten, D., & Lettmann, T. (2017). Certification
Matters for Service Markets. In T. P. Marcelo De Barros, Janusz Klink,Tadeus Uhl
(Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE
COMPUTATION) (pp. 7–12).
bibtex: '@inproceedings{Jakobs_Krämer_van Straaten_Lettmann_2017, title={Certification
Matters for Service Markets}, booktitle={The Ninth International Conferences on
Advanced Service Computing (SERVICE COMPUTATION)}, author={Jakobs, Marie-Christine
and Krämer, Julia and van Straaten, Dirk and Lettmann, Theodor}, editor={Marcelo
De Barros, Janusz Klink,Tadeus Uhl, Thomas PrinzEditor}, year={2017}, pages={7–12}
}'
chicago: Jakobs, Marie-Christine, Julia Krämer, Dirk van Straaten, and Theodor Lettmann.
“Certification Matters for Service Markets.” In The Ninth International Conferences
on Advanced Service Computing (SERVICE COMPUTATION), edited by Thomas Prinz
Marcelo De Barros, Janusz Klink,Tadeus Uhl, 7–12, 2017.
ieee: M.-C. Jakobs, J. Krämer, D. van Straaten, and T. Lettmann, “Certification Matters
for Service Markets,” in The Ninth International Conferences on Advanced Service
Computing (SERVICE COMPUTATION), 2017, pp. 7–12.
mla: Jakobs, Marie-Christine, et al. “Certification Matters for Service Markets.”
The Ninth International Conferences on Advanced Service Computing (SERVICE
COMPUTATION), edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus
Uhl, 2017, pp. 7–12.
short: 'M.-C. Jakobs, J. Krämer, D. van Straaten, T. Lettmann, in: T.P. Marcelo
De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences
on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12.'
date_created: 2017-10-17T12:41:14Z
date_updated: 2022-01-06T06:51:02Z
ddc:
- '040'
department:
- _id: '77'
- _id: '355'
- _id: '179'
editor:
- first_name: Thomas Prinz
full_name: Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas Prinz
last_name: Marcelo De Barros, Janusz Klink,Tadeus Uhl
file:
- access_level: closed
content_type: application/pdf
creator: florida
date_created: 2018-03-21T13:04:12Z
date_updated: 2018-03-21T13:04:12Z
file_id: '1564'
file_name: 115-JakobsKraemerVanStraatenLettmann2017.pdf
file_size: 133531
relation: main_file
success: 1
file_date_updated: 2018-03-21T13:04:12Z
has_accepted_license: '1'
language:
- iso: eng
page: 7-12
project:
- _id: '1'
name: SFB 901
- _id: '10'
name: SFB 901 - Subprojekt B2
- _id: '11'
name: SFB 901 - Subproject B3
- _id: '12'
name: SFB 901 - Subproject B4
- _id: '8'
name: SFB 901 - Subproject A4
- _id: '2'
name: SFB 901 - Project Area A
- _id: '3'
name: SFB 901 - Project Area B
publication: The Ninth International Conferences on Advanced Service Computing (SERVICE
COMPUTATION)
status: public
title: Certification Matters for Service Markets
type: conference
user_id: '477'
year: '2017'
...
---
_id: '21130'
author:
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
citation:
ama: 'Thommes K. Managementpraktiken in KMU. In: Müller D, ed. Controlling Für
Kleine Und Mittlere Unternehmen. 2nd ed. Berlin, Boston: De Gruyter; 2017:367-392.
doi:10.1515/9783110517163-015'
apa: 'Thommes, K. (2017). Managementpraktiken in KMU. In D. Müller (Ed.), Controlling
für kleine und mittlere Unternehmen (2nd ed., pp. 367–392). Berlin, Boston:
De Gruyter. https://doi.org/10.1515/9783110517163-015'
bibtex: '@inbook{Thommes_2017, place={Berlin, Boston}, edition={2}, title={Managementpraktiken
in KMU}, DOI={10.1515/9783110517163-015},
booktitle={Controlling für kleine und mittlere Unternehmen}, publisher={De Gruyter},
author={Thommes, Kirsten}, editor={Müller, DavidEditor}, year={2017}, pages={367–392}
}'
chicago: 'Thommes, Kirsten. “Managementpraktiken in KMU.” In Controlling Für
Kleine Und Mittlere Unternehmen, edited by David Müller, 2nd ed., 367–92.
Berlin, Boston: De Gruyter, 2017. https://doi.org/10.1515/9783110517163-015.'
ieee: 'K. Thommes, “Managementpraktiken in KMU,” in Controlling für kleine und
mittlere Unternehmen, 2nd ed., D. Müller, Ed. Berlin, Boston: De Gruyter,
2017, pp. 367–392.'
mla: Thommes, Kirsten. “Managementpraktiken in KMU.” Controlling Für Kleine Und
Mittlere Unternehmen, edited by David Müller, 2nd ed., De Gruyter, 2017, pp.
367–92, doi:10.1515/9783110517163-015.
short: 'K. Thommes, in: D. Müller (Ed.), Controlling Für Kleine Und Mittlere Unternehmen,
2nd ed., De Gruyter, Berlin, Boston, 2017, pp. 367–392.'
date_created: 2021-02-03T07:47:04Z
date_updated: 2022-01-06T06:54:46Z
department:
- _id: '178'
doi: 10.1515/9783110517163-015
edition: '2'
editor:
- first_name: David
full_name: Müller, David
last_name: Müller
language:
- iso: eng
page: 367-392
place: Berlin, Boston
publication: Controlling für kleine und mittlere Unternehmen
publication_identifier:
isbn:
- '9783110517163'
publication_status: published
publisher: De Gruyter
status: public
title: Managementpraktiken in KMU
type: book_chapter
user_id: '49071'
year: '2017'
...
---
_id: '20493'
author:
- first_name: Benjamin Philipp
full_name: Krebs, Benjamin Philipp
last_name: Krebs
citation:
ama: 'Krebs BP. Talent management and workforce performance: The too-much-potential-talent-effect.
. In: ; 2017.'
apa: 'Krebs, B. P. (2017). Talent management and workforce performance: The too-much-potential-talent-effect.
. Academy of Management Annual Meeting , Atlanta, USA.'
bibtex: '@inproceedings{Krebs_2017, title={Talent management and workforce performance:
The too-much-potential-talent-effect. }, author={Krebs, Benjamin Philipp}, year={2017}
}'
chicago: 'Krebs, Benjamin Philipp. “Talent Management and Workforce Performance:
The Too-Much-Potential-Talent-Effect. ,” 2017.'
ieee: 'B. P. Krebs, “Talent management and workforce performance: The too-much-potential-talent-effect.
,” presented at the Academy of Management Annual Meeting , Atlanta, USA, 2017.'
mla: 'Krebs, Benjamin Philipp. Talent Management and Workforce Performance: The
Too-Much-Potential-Talent-Effect. . 2017.'
short: 'B.P. Krebs, in: 2017.'
conference:
end_date: 2017-08-08
location: Atlanta, USA
name: 'Academy of Management Annual Meeting '
start_date: 2017-08-04
date_created: 2020-11-24T12:03:17Z
date_updated: 2022-01-06T06:54:27Z
department:
- _id: '178'
language:
- iso: eng
status: public
title: 'Talent management and workforce performance: The too-much-potential-talent-effect. '
type: conference
user_id: '63338'
year: '2017'
...
---
_id: '4674'
author:
- first_name: Anica
full_name: Rose, Anica
last_name: Rose
citation:
ama: 'Rose A. The Performance of Individuals, Teams, and Organizations: Empirical
Evidence from the Field. Universität Paderborn; 2017.'
apa: 'Rose, A. (2017). The Performance of Individuals, Teams, and Organizations:
Empirical Evidence from the Field. Universität Paderborn.'
bibtex: '@book{Rose_2017, title={The Performance of Individuals, Teams, and Organizations:
Empirical Evidence from the Field}, publisher={Universität Paderborn}, author={Rose,
Anica}, year={2017} }'
chicago: 'Rose, Anica. The Performance of Individuals, Teams, and Organizations:
Empirical Evidence from the Field. Universität Paderborn, 2017.'
ieee: 'A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical
Evidence from the Field. Universität Paderborn, 2017.'
mla: 'Rose, Anica. The Performance of Individuals, Teams, and Organizations:
Empirical Evidence from the Field. Universität Paderborn, 2017.'
short: 'A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical
Evidence from the Field, Universität Paderborn, 2017.'
date_created: 2018-10-12T06:31:07Z
date_updated: 2022-01-06T07:01:18Z
ddc:
- '040'
department:
- _id: '183'
file:
- access_level: closed
content_type: application/pdf
creator: florida
date_created: 2018-10-12T06:28:46Z
date_updated: 2018-10-12T06:28:46Z
file_id: '4675'
file_name: Dissertation_Anica Rose.pdf
file_size: 1907117
relation: main_file
file_date_updated: 2018-10-12T06:28:46Z
has_accepted_license: '1'
language:
- iso: eng
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
title: 'The Performance of Individuals, Teams, and Organizations: Empirical Evidence
from the Field'
type: dissertation
user_id: '477'
year: '2017'
...
---
_id: '4836'
author:
- first_name: Harri
full_name: Terho, Harri
last_name: Terho
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Wolfgang
full_name: Ulaga, Wolfgang
last_name: Ulaga
- first_name: Alexander
full_name: Haas, Alexander
last_name: Haas
- first_name: Eva
full_name: Boehm, Eva
last_name: Boehm
citation:
ama: 'Terho H, Eggert A, Ulaga W, Haas A, Boehm E. Selling Value in Business Markets:
Individual and Organizational Factors for Turning the Idea into Action. Industrial
Marketing Management. 2017:42--55.'
apa: 'Terho, H., Eggert, A., Ulaga, W., Haas, A., & Boehm, E. (2017). Selling
Value in Business Markets: Individual and Organizational Factors for Turning the
Idea into Action. Industrial Marketing Management, 42--55.'
bibtex: '@article{Terho_Eggert_Ulaga_Haas_Boehm_2017, title={Selling Value in Business
Markets: Individual and Organizational Factors for Turning the Idea into Action},
journal={Industrial Marketing Management}, author={Terho, Harri and Eggert, Andreas
and Ulaga, Wolfgang and Haas, Alexander and Boehm, Eva}, year={2017}, pages={42--55}
}'
chicago: 'Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva
Boehm. “Selling Value in Business Markets: Individual and Organizational Factors
for Turning the Idea into Action.” Industrial Marketing Management, 2017,
42--55.'
ieee: 'H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Boehm, “Selling Value in Business
Markets: Individual and Organizational Factors for Turning the Idea into Action,”
Industrial Marketing Management, pp. 42--55, 2017.'
mla: 'Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational
Factors for Turning the Idea into Action.” Industrial Marketing Management,
2017, pp. 42--55.'
short: H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Boehm, Industrial Marketing Management
(2017) 42--55.
date_created: 2018-10-25T08:13:01Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '180'
language:
- iso: eng
page: 42--55
publication: Industrial Marketing Management
status: public
title: 'Selling Value in Business Markets: Individual and Organizational Factors for
Turning the Idea into Action'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4837'
author:
- first_name: Adrian
full_name: Payne, Adrian
last_name: Payne
- first_name: Pennie
full_name: Frow, Pennie
last_name: Frow
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
citation:
ama: 'Payne A, Frow P, Eggert A. The customer value proposition: evolution, development,
and application in marketing. Journal of the Academy of Marketing Science.
2017;(4):467--489.'
apa: 'Payne, A., Frow, P., & Eggert, A. (2017). The customer value proposition:
evolution, development, and application in marketing. Journal of the Academy
of Marketing Science, (4), 467--489.'
bibtex: '@article{Payne_Frow_Eggert_2017, title={The customer value proposition:
evolution, development, and application in marketing}, number={4}, journal={Journal
of the Academy of Marketing Science}, author={Payne, Adrian and Frow, Pennie and
Eggert, Andreas}, year={2017}, pages={467--489} }'
chicago: 'Payne, Adrian, Pennie Frow, and Andreas Eggert. “The Customer Value Proposition:
Evolution, Development, and Application in Marketing.” Journal of the Academy
of Marketing Science, no. 4 (2017): 467--489.'
ieee: 'A. Payne, P. Frow, and A. Eggert, “The customer value proposition: evolution,
development, and application in marketing,” Journal of the Academy of Marketing
Science, no. 4, pp. 467--489, 2017.'
mla: 'Payne, Adrian, et al. “The Customer Value Proposition: Evolution, Development,
and Application in Marketing.” Journal of the Academy of Marketing Science,
no. 4, 2017, pp. 467--489.'
short: A. Payne, P. Frow, A. Eggert, Journal of the Academy of Marketing Science
(2017) 467--489.
date_created: 2018-10-25T08:14:30Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '180'
issue: '4'
page: 467--489
publication: Journal of the Academy of Marketing Science
status: public
title: 'The customer value proposition: evolution, development, and application in
marketing'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4838'
author:
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Eva
full_name: Boehm, Eva
last_name: Boehm
- first_name: Christina
full_name: Cramer, Christina
last_name: Cramer
citation:
ama: 'Eggert A, Boehm E, Cramer C. Business service outsourcing in manufacturing
firms: an event study. Journal of Service Management. 2017;(3):476--498.'
apa: 'Eggert, A., Boehm, E., & Cramer, C. (2017). Business service outsourcing
in manufacturing firms: an event study. Journal of Service Management,
(3), 476--498.'
bibtex: '@article{Eggert_Boehm_Cramer_2017, title={Business service outsourcing
in manufacturing firms: an event study}, number={3}, journal={Journal of Service
Management}, author={Eggert, Andreas and Boehm, Eva and Cramer, Christina}, year={2017},
pages={476--498} }'
chicago: 'Eggert, Andreas, Eva Boehm, and Christina Cramer. “Business Service Outsourcing
in Manufacturing Firms: An Event Study.” Journal of Service Management,
no. 3 (2017): 476--498.'
ieee: 'A. Eggert, E. Boehm, and C. Cramer, “Business service outsourcing in manufacturing
firms: an event study,” Journal of Service Management, no. 3, pp. 476--498,
2017.'
mla: 'Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms:
An Event Study.” Journal of Service Management, no. 3, 2017, pp. 476--498.'
short: A. Eggert, E. Boehm, C. Cramer, Journal of Service Management (2017) 476--498.
date_created: 2018-10-25T08:15:42Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '180'
issue: '3'
language:
- iso: eng
page: 476--498
publication: Journal of Service Management
status: public
title: 'Business service outsourcing in manufacturing firms: an event study'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4840'
author:
- first_name: Eva
full_name: Boehm, Eva
last_name: Boehm
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Christoph
full_name: Thiesbrummel, Christoph
last_name: Thiesbrummel
citation:
ama: 'Boehm E, Eggert A, Thiesbrummel C. Service transition: A viable option for
manufacturing companies with deteriorating financial performance? Industrial
Marketing Management. 2017:101--111.'
apa: 'Boehm, E., Eggert, A., & Thiesbrummel, C. (2017). Service transition:
A viable option for manufacturing companies with deteriorating financial performance?
Industrial Marketing Management, 101--111.'
bibtex: '@article{Boehm_Eggert_Thiesbrummel_2017, title={Service transition: A viable
option for manufacturing companies with deteriorating financial performance?},
journal={Industrial Marketing Management}, author={Boehm, Eva and Eggert, Andreas
and Thiesbrummel, Christoph}, year={2017}, pages={101--111} }'
chicago: 'Boehm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition:
A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?”
Industrial Marketing Management, 2017, 101--111.'
ieee: 'E. Boehm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option
for manufacturing companies with deteriorating financial performance?,” Industrial
Marketing Management, pp. 101--111, 2017.'
mla: 'Boehm, Eva, et al. “Service Transition: A Viable Option for Manufacturing
Companies with Deteriorating Financial Performance?” Industrial Marketing Management,
2017, pp. 101--111.'
short: E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017)
101--111.
date_created: 2018-10-25T08:18:08Z
date_updated: 2022-01-06T07:01:27Z
department:
- _id: '180'
page: 101--111
publication: Industrial Marketing Management
status: public
title: 'Service transition: A viable option for manufacturing companies with deteriorating
financial performance?'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4908'
citation:
ama: 'Helm S, Günter B, Eggert A, eds. Kundenwert. Wiesbaden: Springer Fachmedien
Wiesbaden; 2017. doi:10.1007/978-3-658-10920-2'
apa: 'Helm, S., Günter, B., & Eggert, A. (Eds.). (2017). Kundenwert.
Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2'
bibtex: '@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={10.1007/978-3-658-10920-2},
publisher={Springer Fachmedien Wiesbaden}, year={2017} }'
chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert, eds. Kundenwert.
Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2.'
ieee: 'S. Helm, B. Günter, and A. Eggert, Eds., Kundenwert. Wiesbaden: Springer
Fachmedien Wiesbaden, 2017.'
mla: Helm, Sabrina, et al., editors. Kundenwert. Springer Fachmedien Wiesbaden,
2017, doi:10.1007/978-3-658-10920-2.
short: S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden,
Wiesbaden, 2017.
date_created: 2018-10-26T08:35:05Z
date_updated: 2022-01-06T07:01:29Z
department:
- _id: '178'
- _id: '180'
doi: 10.1007/978-3-658-10920-2
editor:
- first_name: Sabrina
full_name: Helm, Sabrina
last_name: Helm
- first_name: Bernd
full_name: Günter, Bernd
last_name: Günter
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
place: Wiesbaden
publication_identifier:
isbn:
- '9783658109196'
- '9783658109202'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: Kundenwert
type: book_editor
user_id: '57352'
year: '2017'
...
---
_id: '4933'
abstract:
- lang: eng
text: Manufacturers increasingly integrate information and communication technologies
into their products so that they can provide IT-based services. Organizations
that formerly concentrated on transactional sales thus confront a new challenge
associated with managing service usage—retention and extracting value from investments
in smart technology. This study combines a marketing and an information systems
perspective in a field study conducted jointly with a large European car manufacturer.
Understanding the renewal decision for IT-based service contracts requires knowledge
from both disciplines. The paper shows that combining behavioral predictor variables
stemming from marketing research and technology-related perceptual variables stemming
from technology acceptance research increases the explanatory power and prediction
accuracy of forecasting models for customer renewal decisions. Specifically, the
authors show that perceptions of usefulness become more important the longer customers
use IT-based services and the more services they use within the service contract.
article_type: original
author:
- first_name: Florian v
full_name: Wangenheim, Florian v
last_name: Wangenheim
- first_name: Nancy V
full_name: Wünderlich, Nancy V
last_name: Wünderlich
- first_name: Jan H
full_name: Schumann, Jan H
last_name: Schumann
citation:
ama: Wangenheim F v, Wünderlich NV, Schumann JH. Renew or cancel? Drivers of customer
renewal decisions for IT-based service contracts. Journal of Business Research.
2017;(79):181--188.
apa: Wangenheim, F. v, Wünderlich, N. V., & Schumann, J. H. (2017). Renew or
cancel? Drivers of customer renewal decisions for IT-based service contracts.
Journal of Business Research, (79), 181--188.
bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers
of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal
of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and
Wünderlich, Nancy V and Schumann, Jan H}, year={2017}, pages={181--188} }'
chicago: 'Wangenheim, Florian v, Nancy V Wünderlich, and Jan H Schumann. “Renew
or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.”
Journal of Business Research, no. 79 (2017): 181--188.'
ieee: F. v Wangenheim, N. V. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers
of customer renewal decisions for IT-based service contracts,” Journal of Business
Research, no. 79, pp. 181--188, 2017.
mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal
Decisions for IT-Based Service Contracts.” Journal of Business Research,
no. 79, Elsevier, 2017, pp. 181--188.
short: F. v Wangenheim, N.V. Wünderlich, J.H. Schumann, Journal of Business Research
(2017) 181--188.
date_created: 2018-10-26T09:41:17Z
date_updated: 2022-01-06T07:01:29Z
department:
- _id: '178'
issue: '79'
language:
- iso: eng
page: 181--188
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: Renew or cancel? Drivers of customer renewal decisions for IT-based service
contracts
type: journal_article
user_id: '37741'
year: '2017'
...
---
_id: '4941'
author:
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
citation:
ama: 'Eggert A. Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer
Integration. In: Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden;
2017:37-51. doi:10.1007/978-3-658-10920-2_2'
apa: 'Eggert, A. (2017). Die zwei Perspektiven des Kundenwerts: Darstellung und
Versuch einer Integration. In Kundenwert (pp. 37–51). Wiesbaden: Springer
Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2_2'
bibtex: '@inbook{Eggert_2017, place={Wiesbaden}, title={Die zwei Perspektiven des
Kundenwerts: Darstellung und Versuch einer Integration}, DOI={10.1007/978-3-658-10920-2_2},
booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Eggert,
Andreas}, year={2017}, pages={37–51} }'
chicago: 'Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und
Versuch Einer Integration.” In Kundenwert, 37–51. Wiesbaden: Springer Fachmedien
Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2_2.'
ieee: 'A. Eggert, “Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch
einer Integration,” in Kundenwert, Wiesbaden: Springer Fachmedien Wiesbaden,
2017, pp. 37–51.'
mla: 'Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch
Einer Integration.” Kundenwert, Springer Fachmedien Wiesbaden, 2017, pp.
37–51, doi:10.1007/978-3-658-10920-2_2.'
short: 'A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017,
pp. 37–51.'
date_created: 2018-10-26T09:57:19Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '180'
doi: 10.1007/978-3-658-10920-2_2
page: 37-51
place: Wiesbaden
publication: Kundenwert
publication_identifier:
isbn:
- '9783658109196'
- '9783658109202'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: 'Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration'
type: book_chapter
user_id: '57352'
year: '2017'
...
---
_id: '4942'
author:
- first_name: Sabrina
full_name: Helm, Sabrina
last_name: Helm
- first_name: Bernd
full_name: Günter, Bernd
last_name: Günter
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
citation:
ama: 'Helm S, Günter B, Eggert A. Kundenwert – eine Einführung in die theoretischen
und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In: Kundenwert.
Wiesbaden: Springer Fachmedien Wiesbaden; 2017:3-34. doi:10.1007/978-3-658-10920-2_1'
apa: 'Helm, S., Günter, B., & Eggert, A. (2017). Kundenwert – eine Einführung
in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen.
In Kundenwert (pp. 3–34). Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2_1'
bibtex: '@inbook{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert –
eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung
von Kundenbeziehungen}, DOI={10.1007/978-3-658-10920-2_1},
booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Helm,
Sabrina and Günter, Bernd and Eggert, Andreas}, year={2017}, pages={3–34} }'
chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert. “Kundenwert – Eine Einführung
in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.”
In Kundenwert, 3–34. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2_1.'
ieee: 'S. Helm, B. Günter, and A. Eggert, “Kundenwert – eine Einführung in die theoretischen
und praktischen Herausforderungen der Bewertung von Kundenbeziehungen,” in Kundenwert,
Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 3–34.'
mla: Helm, Sabrina, et al. “Kundenwert – Eine Einführung in Die Theoretischen Und
Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” Kundenwert,
Springer Fachmedien Wiesbaden, 2017, pp. 3–34, doi:10.1007/978-3-658-10920-2_1.
short: 'S. Helm, B. Günter, A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden,
Wiesbaden, 2017, pp. 3–34.'
date_created: 2018-10-26T09:58:46Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '180'
doi: 10.1007/978-3-658-10920-2_1
page: 3-34
place: Wiesbaden
publication: Kundenwert
publication_identifier:
isbn:
- '9783658109196'
- '9783658109202'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen
der Bewertung von Kundenbeziehungen
type: book_chapter
user_id: '57352'
year: '2017'
...
---
_id: '4947'
abstract:
- lang: eng
text: Manufacturers increasingly integrate information and communication technologies
into their products so that they can provide IT-based services. Organizations
that formerly concentrated on transactional sales thus confront a new challenge
associated with managing service usage—retention and extracting value from investments
in smart technology. This study combines a marketing and an information systems
perspective in a field study conducted jointly with a large European car manufacturer.
Understanding the renewal decision for IT-based service contracts requires knowledge
from both disciplines. The paper shows that combining behavioral predictor variables
stemming from marketing research and technology-related perceptual variables stemming
from technology acceptance research increases the explanatory power and prediction
accuracy of forecasting models for customer renewal decisions. Specifically, the
authors show that perceptions of usefulness become more important the longer customers
use IT-based services and the more services they use within the service contract.
article_type: original
author:
- first_name: Florian v
full_name: Wangenheim, Florian v
last_name: Wangenheim
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Jan H
full_name: Schumann, Jan H
last_name: Schumann
citation:
ama: Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer
renewal decisions for IT-based service contracts. Journal of Business Research.
2017;(79):181--188.
apa: Wangenheim, F. v, Wünderlich, N., & Schumann, J. H. (2017). Renew or cancel?
Drivers of customer renewal decisions for IT-based service contracts. Journal
of Business Research, (79), 181--188.
bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers
of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal
of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and
Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }'
chicago: 'Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or
Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.”
Journal of Business Research, no. 79 (2017): 181--188.'
ieee: F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers
of customer renewal decisions for IT-based service contracts,” Journal of Business
Research, no. 79, pp. 181--188, 2017.
mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal
Decisions for IT-Based Service Contracts.” Journal of Business Research,
no. 79, Elsevier, 2017, pp. 181--188.
short: F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research
(2017) 181--188.
date_created: 2018-10-26T10:11:34Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
issue: '79'
keyword:
- IT-based service
- Smart services
- Contract renewal
- Retention
- Customer churn
- Free trial
language:
- iso: eng
page: 181--188
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: Renew or cancel? Drivers of customer renewal decisions for IT-based service
contracts
type: journal_article
user_id: '37741'
year: '2017'
...
---
_id: '4949'
abstract:
- lang: eng
text: The service encounter – one of the foundational concepts in service research
– is fundamentally changing due to rapid evolutions in technology. In this paper,
we offer an updated perspective on what we label the “Service Encounter 2.0”.
To this end, we develop a conceptual framework that captures the essence of the
Service Encounter 2.0 and provides a synthesis of the changing interdependent
roles of technology, employees, and customers. We find that technology either
augments or substitutes service employees, and can foster network connections.
In turn, employees and customers are taking on the role of enabler, innovator,
coordinator and differentiator. In addition, we identify critical areas for future
research on this important topic.
article_type: original
author:
- first_name: Bart
full_name: Larivière, Bart
last_name: Larivière
- first_name: David
full_name: Bowen, David
last_name: Bowen
- first_name: Tor W
full_name: Andreassen, Tor W
last_name: Andreassen
- first_name: Werner
full_name: Kunz, Werner
last_name: Kunz
- first_name: Nancy J
full_name: Sirianni, Nancy J
last_name: Sirianni
- first_name: Chris
full_name: Voss, Chris
last_name: Voss
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Arne
full_name: De Keyser, Arne
last_name: De Keyser
citation:
ama: 'Larivière B, Bowen D, Andreassen TW, et al. “Service Encounter 2.0”: An investigation
into the roles of technology, employees and customers. Journal of Business
Research. 2017;(79):238--246.'
apa: 'Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss,
C., … De Keyser, A. (2017). “Service Encounter 2.0”: An investigation into the
roles of technology, employees and customers. Journal of Business Research,
(79), 238--246.'
bibtex: '@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017,
title={“Service Encounter 2.0”: An investigation into the roles of technology,
employees and customers}, number={79}, journal={Journal of Business Research},
publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen,
Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy
and De Keyser, Arne}, year={2017}, pages={238--246} }'
chicago: 'Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni,
Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An
Investigation into the Roles of Technology, Employees and Customers.” Journal
of Business Research, no. 79 (2017): 238--246.'
ieee: 'B. Larivière et al., “‘Service Encounter 2.0’: An investigation into
the roles of technology, employees and customers,” Journal of Business Research,
no. 79, pp. 238--246, 2017.'
mla: 'Larivière, Bart, et al. “‘Service Encounter 2.0’: An Investigation into the
Roles of Technology, Employees and Customers.” Journal of Business Research,
no. 79, Elsevier, 2017, pp. 238--246.'
short: B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss,
N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246.
date_created: 2018-10-26T10:15:22Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
issue: '79'
keyword:
- Service encounter
- Technology roles
- Employee roles
- Customer roles
- Employee experience
- Customer experience
language:
- iso: eng
page: 238--246
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: '“Service Encounter 2.0”: An investigation into the roles of technology, employees
and customers'
type: journal_article
user_id: '37741'
year: '2017'
...
---
_id: '4955'
author:
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: 'Stefanie '
full_name: 'Paluch, Stefanie '
last_name: Paluch
citation:
ama: 'Wünderlich N, Paluch S. A Nice and Friendly Chat With a Bot: User Perceptions
of AI-Based Service Agents. In: Proceedings of the 38th International Conference
on Information Systems (ICIS 2017). ; 2017.'
apa: 'Wünderlich, N., & Paluch, S. (2017). A Nice and Friendly Chat With a Bot:
User Perceptions of AI-Based Service Agents. In Proceedings of the 38th International
Conference on Information Systems (ICIS 2017). Seoul, Korea.'
bibtex: '@inproceedings{Wünderlich_Paluch_2017, title={A Nice and Friendly Chat
With a Bot: User Perceptions of AI-Based Service Agents}, booktitle={Proceedings
of the 38th International Conference on Information Systems (ICIS 2017)}, author={Wünderlich,
Nancy and Paluch, Stefanie }, year={2017} }'
chicago: 'Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With
a Bot: User Perceptions of AI-Based Service Agents.” In Proceedings of the
38th International Conference on Information Systems (ICIS 2017), 2017.'
ieee: 'N. Wünderlich and S. Paluch, “A Nice and Friendly Chat With a Bot: User Perceptions
of AI-Based Service Agents,” in Proceedings of the 38th International Conference
on Information Systems (ICIS 2017), Seoul, Korea, 2017.'
mla: 'Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With a Bot:
User Perceptions of AI-Based Service Agents.” Proceedings of the 38th International
Conference on Information Systems (ICIS 2017), 2017.'
short: 'N. Wünderlich, S. Paluch, in: Proceedings of the 38th International Conference
on Information Systems (ICIS 2017), 2017.'
conference:
location: Seoul, Korea
name: 38th International Conference on Information Systems (ICIS 2017)
date_created: 2018-10-26T10:32:20Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
language:
- iso: eng
publication: Proceedings of the 38th International Conference on Information Systems
(ICIS 2017)
publication_status: published
status: public
title: 'A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service
Agents'
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '4956'
author:
- first_name: Isabel
full_name: Teßmer, Isabel
last_name: Teßmer
- first_name: Marcus
full_name: Olsson, Marcus
last_name: Olsson
- first_name: Anders
full_name: Gustafsson, Anders
last_name: Gustafsson
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: 'Teßmer I, Olsson M, Gustafsson A, Wünderlich N. How to Design Successful Gamification
in Retail: The benefits and Pitfalls of Affordances. In: Proceedings of the
2017 Frontiers in Service Conference. ; 2017.'
apa: 'Teßmer, I., Olsson, M., Gustafsson, A., & Wünderlich, N. (2017). How to
Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances.
In Proceedings of the 2017 Frontiers in Service Conference. New York City,
USA.'
bibtex: '@inproceedings{Teßmer_Olsson_Gustafsson_Wünderlich_2017, title={How to
Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances},
booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Teßmer,
Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy}, year={2017}
}'
chicago: 'Teßmer, Isabel, Marcus Olsson, Anders Gustafsson, and Nancy Wünderlich.
“How to Design Successful Gamification in Retail: The Benefits and Pitfalls of
Affordances.” In Proceedings of the 2017 Frontiers in Service Conference,
2017.'
ieee: 'I. Teßmer, M. Olsson, A. Gustafsson, and N. Wünderlich, “How to Design Successful
Gamification in Retail: The benefits and Pitfalls of Affordances,” in Proceedings
of the 2017 Frontiers in Service Conference, New York City, USA, 2017.'
mla: 'Teßmer, Isabel, et al. “How to Design Successful Gamification in Retail: The
Benefits and Pitfalls of Affordances.” Proceedings of the 2017 Frontiers in
Service Conference, 2017.'
short: 'I. Teßmer, M. Olsson, A. Gustafsson, N. Wünderlich, in: Proceedings of the
2017 Frontiers in Service Conference, 2017.'
conference:
location: New York City, USA
name: 2017 Frontiers in Service Conference
date_created: 2018-10-26T10:35:18Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
language:
- iso: eng
publication: Proceedings of the 2017 Frontiers in Service Conference
publication_status: published
status: public
title: 'How to Design Successful Gamification in Retail: The benefits and Pitfalls
of Affordances'
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '4966'
author:
- first_name: Christian
full_name: Grund, Christian
last_name: Grund
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
citation:
ama: Grund C, Thommes K. The Role of Contract Types for Employees’ Public Service
Motivation. Schmalenbach Business Review. 2017;(4):377--398.
apa: Grund, C., & Thommes, K. (2017). The Role of Contract Types for Employees’
Public Service Motivation. Schmalenbach Business Review, (4), 377--398.
bibtex: '@article{Grund_Thommes_2017, title={The Role of Contract Types for Employees’
Public Service Motivation}, number={4}, journal={Schmalenbach Business Review},
author={Grund, Christian and Thommes, Kirsten}, year={2017}, pages={377--398}
}'
chicago: 'Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for
Employees’ Public Service Motivation.” Schmalenbach Business Review, no.
4 (2017): 377--398.'
ieee: C. Grund and K. Thommes, “The Role of Contract Types for Employees’ Public
Service Motivation,” Schmalenbach Business Review, no. 4, pp. 377--398,
2017.
mla: Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’
Public Service Motivation.” Schmalenbach Business Review, no. 4, 2017,
pp. 377--398.
short: C. Grund, K. Thommes, Schmalenbach Business Review (2017) 377--398.
date_created: 2018-10-29T07:58:38Z
date_updated: 2022-01-06T07:01:31Z
department:
- _id: '178'
- _id: '184'
issue: '4'
page: 377--398
publication: Schmalenbach Business Review
status: public
title: The Role of Contract Types for Employees’ Public Service Motivation
type: journal_article
user_id: '69384'
year: '2017'
...
---
_id: '4987'
author:
- first_name: Janny
full_name: Klabuhn, Janny
last_name: Klabuhn
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
citation:
ama: 'Klabuhn J, Thommes K. Age diversity and its effects on team performance. In:
Academy of Management Proceedings. ; 2017:15119.'
apa: Klabuhn, J., & Thommes, K. (2017). Age diversity and its effects on team
performance. In Academy of Management Proceedings (p. 15119).
bibtex: '@inproceedings{Klabuhn_Thommes_2017, title={Age diversity and its effects
on team performance}, number={1}, booktitle={Academy of Management Proceedings},
author={Klabuhn, Janny and Thommes, Kirsten}, year={2017}, pages={15119} }'
chicago: Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on
Team Performance.” In Academy of Management Proceedings, 15119, 2017.
ieee: J. Klabuhn and K. Thommes, “Age diversity and its effects on team performance,”
in Academy of Management Proceedings, 2017, no. 1, p. 15119.
mla: Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on Team
Performance.” Academy of Management Proceedings, no. 1, 2017, p. 15119.
short: 'J. Klabuhn, K. Thommes, in: Academy of Management Proceedings, 2017, p.
15119.'
date_created: 2018-10-29T10:47:29Z
date_updated: 2022-01-06T07:01:33Z
department:
- _id: '178'
- _id: '184'
issue: '1'
page: '15119'
publication: Academy of Management Proceedings
status: public
title: Age diversity and its effects on team performance
type: conference
user_id: '69384'
year: '2017'
...
---
_id: '5005'
author:
- first_name: Ina
full_name: Garnefeld, Ina
last_name: Garnefeld
- first_name: Eva
full_name: Boehm, Eva
last_name: Boehm
- first_name: Lena
full_name: Feider, Lena
last_name: Feider
citation:
ama: 'Garnefeld I, Boehm E, Feider L. Retourenmanagement zur Steigerung des Kundenwerts.
In: Kundenwert. ; 2017:599--624.'
apa: Garnefeld, I., Boehm, E., & Feider, L. (2017). Retourenmanagement zur Steigerung
des Kundenwerts. In Kundenwert (pp. 599--624).
bibtex: '@inbook{Garnefeld_Boehm_Feider_2017, title={Retourenmanagement zur Steigerung
des Kundenwerts}, booktitle={Kundenwert}, author={Garnefeld, Ina and Boehm, Eva
and Feider, Lena}, year={2017}, pages={599--624} }'
chicago: Garnefeld, Ina, Eva Boehm, and Lena Feider. “Retourenmanagement Zur Steigerung
Des Kundenwerts.” In Kundenwert, 599--624, 2017.
ieee: I. Garnefeld, E. Boehm, and L. Feider, “Retourenmanagement zur Steigerung
des Kundenwerts,” in Kundenwert, 2017, pp. 599--624.
mla: Garnefeld, Ina, et al. “Retourenmanagement Zur Steigerung Des Kundenwerts.”
Kundenwert, 2017, pp. 599--624.
short: 'I. Garnefeld, E. Boehm, L. Feider, in: Kundenwert, 2017, pp. 599--624.'
date_created: 2018-10-30T09:14:02Z
date_updated: 2022-01-06T07:01:34Z
department:
- _id: '178'
- _id: '180'
language:
- iso: eng
page: 599--624
publication: Kundenwert
status: public
title: Retourenmanagement zur Steigerung des Kundenwerts
type: book_chapter
user_id: '57352'
year: '2017'
...
---
_id: '5328'
author:
- first_name: Bart
full_name: Larivière, Bart
last_name: Larivière
- first_name: David
full_name: Bowen, David
last_name: Bowen
- first_name: Tor W
full_name: Andreassen, Tor W
last_name: Andreassen
- first_name: Werner
full_name: Kunz, Werner
last_name: Kunz
- first_name: Nancy J
full_name: Sirianni, Nancy J
last_name: Sirianni
- first_name: Chris
full_name: Voss, Chris
last_name: Voss
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Arne
full_name: De Keyser, Arne
last_name: De Keyser
citation:
ama: 'Larivière B, Bowen D, Andreassen TW, et al. Service Encounter 2.0": An Investigation
Into the Roles of Technology, Employees and Customers. In: Proceedings of QUIS
2017. ; 2017.'
apa: 'Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss,
C., … De Keyser, A. (2017). Service Encounter 2.0": An Investigation Into the
Roles of Technology, Employees and Customers. In Proceedings of QUIS 2017.
Porto, Portugal.'
bibtex: '@inproceedings{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De
Keyser_2017, title={Service Encounter 2.0": An Investigation Into the Roles of
Technology, Employees and Customers.}, booktitle={Proceedings of QUIS 2017}, author={Larivière,
Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy
J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017} }'
chicago: 'Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni,
Chris Voss, Nancy Wünderlich, and Arne De Keyser. “Service Encounter 2.0": An
Investigation Into the Roles of Technology, Employees and Customers.” In Proceedings
of QUIS 2017, 2017.'
ieee: 'B. Larivière et al., “Service Encounter 2.0": An Investigation Into
the Roles of Technology, Employees and Customers.,” in Proceedings of QUIS
2017, Porto, Portugal, 2017.'
mla: 'Larivière, Bart, et al. “Service Encounter 2.0": An Investigation Into the
Roles of Technology, Employees and Customers.” Proceedings of QUIS 2017,
2017.'
short: 'B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss,
N. Wünderlich, A. De Keyser, in: Proceedings of QUIS 2017, 2017.'
conference:
location: Porto, Portugal
name: QUIS 2017
date_created: 2018-11-02T17:53:24Z
date_updated: 2022-01-06T07:01:49Z
department:
- _id: '181'
- _id: '178'
language:
- iso: eng
publication: Proceedings of QUIS 2017
publication_status: published
status: public
title: 'Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees
and Customers.'
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '5329'
author:
- first_name: Hürrem
full_name: Becker-Özcamlica, Hürrem
last_name: Becker-Özcamlica
- first_name: Isabel
full_name: Teßmer, Isabel
last_name: Teßmer
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: 'Becker-Özcamlica H, Teßmer I, Wünderlich N. Do Companies Really Have to Emphasize
the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.
In: Proceedings of the 2017 Winter Marketing Educators’ Conference. ; 2017.'
apa: Becker-Özcamlica, H., Teßmer, I., & Wünderlich, N. (2017). Do Companies
Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing
Sustainable Market Orientations. In Proceedings of the 2017 Winter Marketing
Educators’ Conference. Orlando, USA.
bibtex: '@inproceedings{Becker-Özcamlica_Teßmer_Wünderlich_2017, title={Do Companies
Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing
Sustainable Market Orientations.}, booktitle={Proceedings of the 2017 Winter Marketing
Educators’ Conference}, author={Becker-Özcamlica, Hürrem and Teßmer, Isabel and
Wünderlich, Nancy}, year={2017} }'
chicago: Becker-Özcamlica, Hürrem, Isabel Teßmer, and Nancy Wünderlich. “Do Companies
Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing
Sustainable Market Orientations.” In Proceedings of the 2017 Winter Marketing
Educators’ Conference, 2017.
ieee: H. Becker-Özcamlica, I. Teßmer, and N. Wünderlich, “Do Companies Really Have
to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable
Market Orientations.,” in Proceedings of the 2017 Winter Marketing Educators’
Conference, Orlando, USA, 2017.
mla: Becker-Özcamlica, Hürrem, et al. “Do Companies Really Have to Emphasize the
Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.”
Proceedings of the 2017 Winter Marketing Educators’ Conference, 2017.
short: 'H. Becker-Özcamlica, I. Teßmer, N. Wünderlich, in: Proceedings of the 2017
Winter Marketing Educators’ Conference, 2017.'
conference:
location: Orlando, USA
name: 2017 Winter Marketing Educators' Conference
date_created: 2018-11-02T17:58:41Z
date_updated: 2022-01-06T07:01:49Z
department:
- _id: '181'
- _id: '178'
language:
- iso: eng
publication: Proceedings of the 2017 Winter Marketing Educators' Conference
publication_status: published
status: public
title: Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the
Effect of Competing Sustainable Market Orientations.
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '5479'
author:
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Lena
full_name: Steinhoff, Lena
last_name: Steinhoff
- first_name: Carina
full_name: Witte, Carina
last_name: Witte
citation:
ama: Eggert A, Steinhoff L, Witte C. The Loyalty Effect of Gift Purchases. 2017.
apa: Eggert, A., Steinhoff, L., & Witte, C. (2017). The Loyalty Effect of Gift
Purchases.
bibtex: '@article{Eggert_Steinhoff_Witte_2017, series={2017 Winter AMA Proceedings},
title={The Loyalty Effect of Gift Purchases}, author={Eggert, Andreas and Steinhoff,
Lena and Witte, Carina}, year={2017}, collection={2017 Winter AMA Proceedings}
}'
chicago: Eggert, Andreas, Lena Steinhoff, and Carina Witte. “The Loyalty Effect
of Gift Purchases.” 2017 Winter AMA Proceedings, 2017.
ieee: A. Eggert, L. Steinhoff, and C. Witte, “The Loyalty Effect of Gift Purchases.”
2017.
mla: Eggert, Andreas, et al. The Loyalty Effect of Gift Purchases. 2017.
short: A. Eggert, L. Steinhoff, C. Witte, (2017).
date_created: 2018-11-12T10:05:58Z
date_updated: 2022-01-06T07:01:55Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
series_title: 2017 Winter AMA Proceedings
status: public
title: The Loyalty Effect of Gift Purchases
type: conference
user_id: '57352'
year: '2017'
...
---
_id: '5482'
author:
- first_name: I
full_name: Garnefeld, I
last_name: Garnefeld
- first_name: E
full_name: Boehm, E
last_name: Boehm
- first_name: L
full_name: Feider, L
last_name: Feider
citation:
ama: 'Garnefeld I, Boehm E, Feider L. Managing the Necessary Evil: Can Payment Methods
Reduce Product Returns. 2017.'
apa: 'Garnefeld, I., Boehm, E., & Feider, L. (2017). Managing the Necessary
Evil: Can Payment Methods Reduce Product Returns.'
bibtex: '@article{Garnefeld_Boehm_Feider_2017, series={2017 AMA Winter Marketing
Educators’ Conference Proceedings}, title={Managing the Necessary Evil: Can Payment
Methods Reduce Product Returns}, author={Garnefeld, I and Boehm, E and Feider,
L}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings}
}'
chicago: 'Garnefeld, I, E Boehm, and L Feider. “Managing the Necessary Evil: Can
Payment Methods Reduce Product Returns.” 2017 AMA Winter Marketing Educators’
Conference Proceedings, 2017.'
ieee: 'I. Garnefeld, E. Boehm, and L. Feider, “Managing the Necessary Evil: Can
Payment Methods Reduce Product Returns.” 2017.'
mla: 'Garnefeld, I., et al. Managing the Necessary Evil: Can Payment Methods
Reduce Product Returns. 2017.'
short: I. Garnefeld, E. Boehm, L. Feider, (2017).
date_created: 2018-11-12T10:21:49Z
date_updated: 2022-01-06T07:01:56Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
series_title: 2017 AMA Winter Marketing Educators' Conference Proceedings
status: public
title: 'Managing the Necessary Evil: Can Payment Methods Reduce Product Returns'
type: conference
user_id: '57352'
year: '2017'
...
---
_id: '5483'
author:
- first_name: C
full_name: Cramer, C
last_name: Cramer
- first_name: E
full_name: Boehm, E
last_name: Boehm
- first_name: A
full_name: Eggert, A
last_name: Eggert
citation:
ama: 'Cramer C, Boehm E, Eggert A. Service Awards: Do They Help or Harm in Case
of a Service Failure? 2017.'
apa: 'Cramer, C., Boehm, E., & Eggert, A. (2017). Service Awards: Do They Help
or Harm in Case of a Service Failure?'
bibtex: '@article{Cramer_Boehm_Eggert_2017, series={2017 AMA Winter Marketing Educators’
Conference Proceedings}, title={Service Awards: Do They Help or Harm in Case of
a Service Failure?}, author={Cramer, C and Boehm, E and Eggert, A}, year={2017},
collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }'
chicago: 'Cramer, C, E Boehm, and A Eggert. “Service Awards: Do They Help or Harm
in Case of a Service Failure?” 2017 AMA Winter Marketing Educators’ Conference
Proceedings, 2017.'
ieee: 'C. Cramer, E. Boehm, and A. Eggert, “Service Awards: Do They Help or Harm
in Case of a Service Failure?” 2017.'
mla: 'Cramer, C., et al. Service Awards: Do They Help or Harm in Case of a Service
Failure? 2017.'
short: C. Cramer, E. Boehm, A. Eggert, (2017).
date_created: 2018-11-12T10:24:01Z
date_updated: 2022-01-06T07:01:56Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
series_title: 2017 AMA Winter Marketing Educators' Conference Proceedings
status: public
title: 'Service Awards: Do They Help or Harm in Case of a Service Failure?'
type: conference
user_id: '57352'
year: '2017'
...
---
_id: '1057'
author:
- first_name: Oktay
full_name: Sürücü, Oktay
last_name: Sürücü
- first_name: Behnud
full_name: Mir Djawadi, Behnud
id: '26032'
last_name: Mir Djawadi
orcid: 0000-0002-6271-5912
- first_name: Sonja
full_name: Brangewitz, Sonja
last_name: Brangewitz
citation:
ama: Sürücü O, Mir Djawadi B, Brangewitz S. Asymmetric Dominance Effect with
Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn;
2017.
apa: Sürücü, O., Mir Djawadi, B., & Brangewitz, S. (2017). Asymmetric Dominance
Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität
Paderborn.
bibtex: '@book{Sürücü_Mir Djawadi_Brangewitz_2017, title={Asymmetric Dominance Effect
with Multiple Decoys for Low- and High-Variance Lotteries}, publisher={Universität
Paderborn}, author={Sürücü, Oktay and Mir Djawadi, Behnud and Brangewitz, Sonja},
year={2017} }'
chicago: Sürücü, Oktay, Behnud Mir Djawadi, and Sonja Brangewitz. Asymmetric
Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries.
Universität Paderborn, 2017.
ieee: O. Sürücü, B. Mir Djawadi, and S. Brangewitz, Asymmetric Dominance Effect
with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn,
2017.
mla: Sürücü, Oktay, et al. Asymmetric Dominance Effect with Multiple Decoys for
Low- and High-Variance Lotteries. Universität Paderborn, 2017.
short: O. Sürücü, B. Mir Djawadi, S. Brangewitz, Asymmetric Dominance Effect with
Multiple Decoys for Low- and High-Variance Lotteries, Universität Paderborn, 2017.
date_created: 2017-12-15T11:24:00Z
date_updated: 2022-01-06T06:50:44Z
ddc:
- '330'
department:
- _id: '205'
- _id: '179'
file:
- access_level: closed
content_type: application/pdf
creator: bhoyer
date_created: 2018-11-06T15:27:20Z
date_updated: 2018-11-06T15:27:20Z
file_id: '5386'
file_name: SSRN-id2959997.pdf
file_size: 260633
relation: main_file
success: 1
file_date_updated: 2018-11-06T15:27:20Z
has_accepted_license: '1'
language:
- iso: eng
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '7'
name: SFB 901 - Subproject A3
- _id: '8'
name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
title: Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance
Lotteries
type: report
user_id: '477'
year: '2017'
...
---
_id: '1062'
author:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
- first_name: Olivier
full_name: Gergaud, Olivier
last_name: Gergaud
- first_name: Petra
full_name: Winter, Petra
last_name: Winter
citation:
ama: 'Frick B, Gergaud O, Winter P. The revenue potential of product differentiation:
Empirical evidence fro the Croation restaurant industry. Gastronomy and Tourism.
2017;2(4):259-271(13). doi:10.3727/216929717X15046207899410'
apa: 'Frick, B., Gergaud, O., & Winter, P. (2017). The revenue potential of
product differentiation: Empirical evidence fro the Croation restaurant industry.
Gastronomy and Tourism, 2(4), 259-271(13). https://doi.org/10.3727/216929717X15046207899410'
bibtex: '@article{Frick_Gergaud_Winter_2017, title={The revenue potential of product
differentiation: Empirical evidence fro the Croation restaurant industry}, volume={2},
DOI={10.3727/216929717X15046207899410},
number={4}, journal={Gastronomy and Tourism}, publisher={Cognizant Communication
Corporation}, author={Frick, Bernd and Gergaud, Olivier and Winter, Petra}, year={2017},
pages={259-271(13)} }'
chicago: 'Frick, Bernd, Olivier Gergaud, and Petra Winter. “The Revenue Potential
of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.”
Gastronomy and Tourism 2, no. 4 (2017): 259-271(13). https://doi.org/10.3727/216929717X15046207899410.'
ieee: 'B. Frick, O. Gergaud, and P. Winter, “The revenue potential of product differentiation:
Empirical evidence fro the Croation restaurant industry,” Gastronomy and Tourism,
vol. 2, no. 4, pp. 259-271(13), 2017.'
mla: 'Frick, Bernd, et al. “The Revenue Potential of Product Differentiation: Empirical
Evidence Fro the Croation Restaurant Industry.” Gastronomy and Tourism,
vol. 2, no. 4, Cognizant Communication Corporation, 2017, pp. 259-271(13), doi:10.3727/216929717X15046207899410.'
short: B. Frick, O. Gergaud, P. Winter, Gastronomy and Tourism 2 (2017) 259-271(13).
date_created: 2017-12-18T08:17:35Z
date_updated: 2022-01-06T06:50:48Z
ddc:
- '330'
department:
- _id: '183'
doi: 10.3727/216929717X15046207899410
file:
- access_level: closed
content_type: application/pdf
creator: bhoyer
date_created: 2018-11-21T09:43:33Z
date_updated: 2018-11-21T09:43:33Z
file_id: '5771'
file_name: frick_gergaud_matic_gat_2017.pdf
file_size: 79285
relation: main_file
file_date_updated: 2018-11-21T09:43:33Z
has_accepted_license: '1'
intvolume: ' 2'
issue: '4'
language:
- iso: eng
page: 259-271(13)
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
publication: Gastronomy and Tourism
publisher: Cognizant Communication Corporation
status: public
title: 'The revenue potential of product differentiation: Empirical evidence fro the
Croation restaurant industry'
type: journal_article
user_id: '477'
volume: 2
year: '2017'
...
---
_id: '1095'
abstract:
- lang: eng
text: 'Many university students struggle with motivational problems, and gamification
has the potential to address these problems. However, using gamification currently
is rather tedious and time-consuming for instructors because current approaches
to gamification require instructors to engage in the time-consuming preparation
of course contents (e.g., for quizzes or mini-games). In reply to this issue,
we propose a “lean” approach to gamification, which relies on gamifying learning
activities rather than learning contents. The learning activities that are gamified
in the lean approach can typically be drawn from existing course syllabi (e.g.,
attend certain lectures, hand in assignments, read book chapters and articles).
Hence, compared to existing approaches, lean gamification substantially lowers
the time requirements posed on instructors for gamifying a given course. Drawing
on research on limited attention and the present bias, we provide the theoretical
foundation for the lean gamification approach. In addition, we present a mobile
application that implements lean gamification and outline a mixed-methods study
that is currently under way for evaluating whether lean gamification does indeed
have the potential to increase students’ motivation. We thereby hope to allow
more students and instructors to benefit from the advantages of gamification. '
author:
- first_name: Thomas
full_name: John, Thomas
id: '3952'
last_name: John
- first_name: Matthias
full_name: Feldotto, Matthias
id: '14052'
last_name: Feldotto
orcid: 0000-0003-1348-6516
- first_name: Paul
full_name: Hemsen, Paul
id: '22546'
last_name: Hemsen
- first_name: Katrin
full_name: Klingsieck, Katrin
last_name: Klingsieck
- first_name: Dennis
full_name: Kundisch, Dennis
id: '21117'
last_name: Kundisch
- first_name: Mike
full_name: Langendorf, Mike
last_name: Langendorf
citation:
ama: 'John T, Feldotto M, Hemsen P, Klingsieck K, Kundisch D, Langendorf M. Towards
a Lean Approach for Gamifying Education. In: Proceedings of the 25th European
Conference on Information Systems (ECIS). ; 2017:2970-2979.'
apa: John, T., Feldotto, M., Hemsen, P., Klingsieck, K., Kundisch, D., & Langendorf,
M. (2017). Towards a Lean Approach for Gamifying Education. In Proceedings
of the 25th European Conference on Information Systems (ECIS) (pp. 2970–2979).
bibtex: '@inproceedings{John_Feldotto_Hemsen_Klingsieck_Kundisch_Langendorf_2017,
title={Towards a Lean Approach for Gamifying Education}, booktitle={Proceedings
of the 25th European Conference on Information Systems (ECIS)}, author={John,
Thomas and Feldotto, Matthias and Hemsen, Paul and Klingsieck, Katrin and Kundisch,
Dennis and Langendorf, Mike}, year={2017}, pages={2970–2979} }'
chicago: John, Thomas, Matthias Feldotto, Paul Hemsen, Katrin Klingsieck, Dennis
Kundisch, and Mike Langendorf. “Towards a Lean Approach for Gamifying Education.”
In Proceedings of the 25th European Conference on Information Systems (ECIS),
2970–79, 2017.
ieee: T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, and M. Langendorf,
“Towards a Lean Approach for Gamifying Education,” in Proceedings of the 25th
European Conference on Information Systems (ECIS), 2017, pp. 2970–2979.
mla: John, Thomas, et al. “Towards a Lean Approach for Gamifying Education.” Proceedings
of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–79.
short: 'T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, M. Langendorf,
in: Proceedings of the 25th European Conference on Information Systems (ECIS),
2017, pp. 2970–2979.'
date_created: 2018-01-05T08:39:41Z
date_updated: 2022-01-06T06:50:53Z
ddc:
- '000'
department:
- _id: '63'
- _id: '541'
- _id: '178'
- _id: '185'
file:
- access_level: closed
content_type: application/pdf
creator: feldi
date_created: 2018-10-31T17:02:07Z
date_updated: 2018-10-31T17:02:07Z
file_id: '5232'
file_name: TOWARDS A LEAN APPROACH TO GAMIFYING EDUCATION.pdf
file_size: 485333
relation: main_file
success: 1
file_date_updated: 2018-10-31T17:02:07Z
has_accepted_license: '1'
language:
- iso: eng
main_file_link:
- open_access: '1'
url: https://aisel.aisnet.org/ecis2017_rip/46
oa: '1'
page: 2970-2979
publication: Proceedings of the 25th European Conference on Information Systems (ECIS)
status: public
title: Towards a Lean Approach for Gamifying Education
type: conference
user_id: '14052'
year: '2017'
...
---
_id: '46679'
author:
- first_name: I.
full_name: Garnefeld, I.
last_name: Garnefeld
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: L.
full_name: Feider, L.
last_name: Feider
citation:
ama: 'Garnefeld I, Böhm E, Feider L. Managing the necessary evil: Can payment methods
reduce product returns (ausgezeichnet mit Best Paper Award). In: 2017 AMA Winter
Academic Conference, Orlando, FL. ; 2017.'
apa: 'Garnefeld, I., Böhm, E., & Feider, L. (2017). Managing the necessary evil:
Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award).
2017 AMA Winter Academic Conference, Orlando, FL. 2017 AMA Winter Academic
Conference, Orlando, FL.'
bibtex: '@inproceedings{Garnefeld_Böhm_Feider_2017, title={Managing the necessary
evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper
Award)}, booktitle={2017 AMA Winter Academic Conference, Orlando, FL}, author={Garnefeld,
I. and Böhm, Eva and Feider, L.}, year={2017} }'
chicago: 'Garnefeld, I., Eva Böhm, and L. Feider. “Managing the Necessary Evil:
Can Payment Methods Reduce Product Returns (Ausgezeichnet Mit Best Paper Award).”
In 2017 AMA Winter Academic Conference, Orlando, FL, 2017.'
ieee: 'I. Garnefeld, E. Böhm, and L. Feider, “Managing the necessary evil: Can payment
methods reduce product returns (ausgezeichnet mit Best Paper Award),” presented
at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017.'
mla: 'Garnefeld, I., et al. “Managing the Necessary Evil: Can Payment Methods Reduce
Product Returns (Ausgezeichnet Mit Best Paper Award).” 2017 AMA Winter Academic
Conference, Orlando, FL, 2017.'
short: 'I. Garnefeld, E. Böhm, L. Feider, in: 2017 AMA Winter Academic Conference,
Orlando, FL, 2017.'
conference:
location: Orlando, FL
name: 2017 AMA Winter Academic Conference
date_created: 2023-08-25T08:53:58Z
date_updated: 2023-08-25T10:06:35Z
department:
- _id: '785'
language:
- iso: eng
publication: 2017 AMA Winter Academic Conference, Orlando, FL
publication_status: published
status: public
title: 'Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet
mit Best Paper Award)'
type: conference
user_id: '49063'
year: '2017'
...
---
_id: '46680'
author:
- first_name: C.
full_name: Cramer, C.
last_name: Cramer
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
citation:
ama: 'Cramer C, Böhm E, Eggert A. Service Awards: Do They Help or Harm in Case of
a Service Failure? In: 2017 AMA Winter Academic Conference, Orlando, FL.
; 2017.'
apa: 'Cramer, C., Böhm, E., & Eggert, A. (2017). Service Awards: Do They Help
or Harm in Case of a Service Failure? 2017 AMA Winter Academic Conference,
Orlando, FL. 2017 AMA Winter Academic Conference, Orlando, FL.'
bibtex: '@inproceedings{Cramer_Böhm_Eggert_2017, title={Service Awards: Do They
Help or Harm in Case of a Service Failure?}, booktitle={2017 AMA Winter Academic
Conference, Orlando, FL}, author={Cramer, C. and Böhm, Eva and Eggert, A.}, year={2017}
}'
chicago: 'Cramer, C., Eva Böhm, and A. Eggert. “Service Awards: Do They Help or
Harm in Case of a Service Failure?” In 2017 AMA Winter Academic Conference,
Orlando, FL, 2017.'
ieee: 'C. Cramer, E. Böhm, and A. Eggert, “Service Awards: Do They Help or Harm
in Case of a Service Failure?,” presented at the 2017 AMA Winter Academic Conference,
Orlando, FL, 2017.'
mla: 'Cramer, C., et al. “Service Awards: Do They Help or Harm in Case of a Service
Failure?” 2017 AMA Winter Academic Conference, Orlando, FL, 2017.'
short: 'C. Cramer, E. Böhm, A. Eggert, in: 2017 AMA Winter Academic Conference,
Orlando, FL, 2017.'
conference:
location: Orlando, FL
name: 2017 AMA Winter Academic Conference
date_created: 2023-08-25T08:55:01Z
date_updated: 2023-08-25T10:06:14Z
department:
- _id: '785'
language:
- iso: eng
publication: 2017 AMA Winter Academic Conference, Orlando, FL
publication_status: published
status: public
title: 'Service Awards: Do They Help or Harm in Case of a Service Failure?'
type: conference
user_id: '49063'
year: '2017'
...
---
_id: '46638'
author:
- first_name: Harri
full_name: Terho, Harri
last_name: Terho
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Wolfgang
full_name: Ulaga, Wolfgang
last_name: Ulaga
- first_name: Alexander
full_name: Haas, Alexander
last_name: Haas
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
citation:
ama: 'Terho H, Eggert A, Ulaga W, Haas A, Böhm E. Selling Value in Business Markets:
Individual and Organizational Factors for Turning the Idea into Action. Industrial
Marketing Management. 2017;66:42-55. doi:10.1016/j.indmarman.2017.06.015'
apa: 'Terho, H., Eggert, A., Ulaga, W., Haas, A., & Böhm, E. (2017). Selling
Value in Business Markets: Individual and Organizational Factors for Turning the
Idea into Action. Industrial Marketing Management, 66, 42–55. https://doi.org/10.1016/j.indmarman.2017.06.015'
bibtex: '@article{Terho_Eggert_Ulaga_Haas_Böhm_2017, title={Selling Value in Business
Markets: Individual and Organizational Factors for Turning the Idea into Action},
volume={66}, DOI={10.1016/j.indmarman.2017.06.015},
journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Terho,
Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Böhm, Eva},
year={2017}, pages={42–55} }'
chicago: 'Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva
Böhm. “Selling Value in Business Markets: Individual and Organizational Factors
for Turning the Idea into Action.” Industrial Marketing Management 66 (2017):
42–55. https://doi.org/10.1016/j.indmarman.2017.06.015.'
ieee: 'H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Böhm, “Selling Value in Business
Markets: Individual and Organizational Factors for Turning the Idea into Action,”
Industrial Marketing Management, vol. 66, pp. 42–55, 2017, doi: 10.1016/j.indmarman.2017.06.015.'
mla: 'Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational
Factors for Turning the Idea into Action.” Industrial Marketing Management,
vol. 66, Elsevier BV, 2017, pp. 42–55, doi:10.1016/j.indmarman.2017.06.015.'
short: H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Böhm, Industrial Marketing Management
66 (2017) 42–55.
date_created: 2023-08-22T13:27:16Z
date_updated: 2023-09-01T10:17:45Z
department:
- _id: '785'
doi: 10.1016/j.indmarman.2017.06.015
intvolume: ' 66'
keyword:
- Marketing
language:
- iso: eng
page: 42-55
publication: Industrial Marketing Management
publication_identifier:
issn:
- 0019-8501
publication_status: published
publisher: Elsevier BV
status: public
title: 'Selling Value in Business Markets: Individual and Organizational Factors for
Turning the Idea into Action'
type: journal_article
user_id: '49063'
volume: 66
year: '2017'
...
---
_id: '46639'
abstract:
- lang: eng
text: "\r\nPurpose\r\nMany
manufacturing firms entrust partners to provide services on their behalf. However,
it is not clear whether and when firms can capture the potential value advantages
of outsourcing business services. The purpose of this paper is to investigate
the effects of different types of business service outsourcing on firm value.\r\n\r\n\r\nDesign/methodology/approach\r\nThe
paper uses event study methodology to estimate the impact of business service
outsourcing announcements on abnormal returns of publicly traded manufacturing
companies in Europe.\r\n\r\n\r\nFindings\r\nExternal
service outsourcing that directly affects the company’s customers leads to more
favorable outcomes than internal service outsourcing. This effect is contingent
on the strategic outsourcing intention, the service’s reliance on technology,
and the choice of the outsourcing partner.\r\n\r\n\r\nResearch limitations/implications\r\nFindings
show that firm value depends critically on the service value it delivers to customers.
Future research could explore further contingency variables, and investigate the
role of service outsourcing networks and relationships.\r\n\r\n\r\nPractical implications\r\nThe
insights of this study help managers to decide why, how, and to whom they should
outsource their business services, as well as how to justify their outsourcing
decisions, and how to communicate them toward the financial markets.\r\n\r\n\r\nOriginality/value\r\nThis
research sheds light on the value implications of outsourcing decisions. Two types
of business service outsourcing are distinguished, namely, internal and external.
Furthermore, the study enhances our understanding of a contingency perspective
on service outsourcing decisions.\r\n"
author:
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: Christina
full_name: Cramer, Christina
last_name: Cramer
citation:
ama: 'Eggert A, Böhm E, Cramer C. Business service outsourcing in manufacturing
firms: an event study. Journal of Service Management. 2017;28(3):476-498.
doi:10.1108/josm-11-2016-0306'
apa: 'Eggert, A., Böhm, E., & Cramer, C. (2017). Business service outsourcing
in manufacturing firms: an event study. Journal of Service Management,
28(3), 476–498. https://doi.org/10.1108/josm-11-2016-0306'
bibtex: '@article{Eggert_Böhm_Cramer_2017, title={Business service outsourcing in
manufacturing firms: an event study}, volume={28}, DOI={10.1108/josm-11-2016-0306},
number={3}, journal={Journal of Service Management}, publisher={Emerald}, author={Eggert,
Andreas and Böhm, Eva and Cramer, Christina}, year={2017}, pages={476–498} }'
chicago: 'Eggert, Andreas, Eva Böhm, and Christina Cramer. “Business Service Outsourcing
in Manufacturing Firms: An Event Study.” Journal of Service Management
28, no. 3 (2017): 476–98. https://doi.org/10.1108/josm-11-2016-0306.'
ieee: 'A. Eggert, E. Böhm, and C. Cramer, “Business service outsourcing in manufacturing
firms: an event study,” Journal of Service Management, vol. 28, no. 3,
pp. 476–498, 2017, doi: 10.1108/josm-11-2016-0306.'
mla: 'Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms:
An Event Study.” Journal of Service Management, vol. 28, no. 3, Emerald,
2017, pp. 476–98, doi:10.1108/josm-11-2016-0306.'
short: A. Eggert, E. Böhm, C. Cramer, Journal of Service Management 28 (2017) 476–498.
date_created: 2023-08-22T13:29:54Z
date_updated: 2023-09-01T10:18:20Z
department:
- _id: '785'
doi: 10.1108/josm-11-2016-0306
intvolume: ' 28'
issue: '3'
keyword:
- Strategy and Management
- Tourism
- Leisure and Hospitality Management
- Business
- Management and Accounting (miscellaneous)
language:
- iso: eng
page: 476-498
publication: Journal of Service Management
publication_identifier:
issn:
- 1757-5818
publication_status: published
publisher: Emerald
status: public
title: 'Business service outsourcing in manufacturing firms: an event study'
type: journal_article
user_id: '49063'
volume: 28
year: '2017'
...
---
_id: '4954'
citation:
ama: Riach J, Morbitzer A, Koeberer M, eds. Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch
(3rd Edition). Klett Verlag; 2017.
apa: Riach, J., Morbitzer, A., & Koeberer, M. (Eds.). (2017). Pick and Place.
Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition). Klett Verlag.
bibtex: '@book{Riach_Morbitzer_Koeberer_2017, title={Pick and Place. Englisch für
Mechatronik/Lehr-/Arbeitsbuch (3rd edition)}, publisher={Klett Verlag}, year={2017}
}'
chicago: Riach, John, Andreas Morbitzer, and Markus Koeberer, eds. Pick and Place.
Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition). Klett Verlag, 2017.
ieee: J. Riach, A. Morbitzer, and M. Koeberer, Eds., Pick and Place. Englisch
für Mechatronik/Lehr-/Arbeitsbuch (3rd edition). Klett Verlag, 2017.
mla: Riach, John, et al., editors. Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch
(3rd Edition). Klett Verlag, 2017.
short: J. Riach, A. Morbitzer, M. Koeberer, eds., Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch
(3rd Edition), Klett Verlag, 2017.
date_created: 2018-10-26T10:33:54Z
date_updated: 2023-11-22T20:18:39Z
department:
- _id: '178'
- _id: '185'
editor:
- first_name: John
full_name: Riach, John
last_name: Riach
- first_name: Andreas
full_name: Morbitzer, Andreas
last_name: Morbitzer
- first_name: Markus
full_name: Koeberer, Markus
last_name: Koeberer
language:
- iso: eng
publication_status: published
publisher: Klett Verlag
status: public
title: Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)
type: book_editor
user_id: '54657'
year: '2017'
...
---
_id: '4932'
author:
- first_name: Martin
full_name: Schneider, Martin
id: '471'
last_name: Schneider
orcid: https://orcid.org/0000-0002-6961-3716
- first_name: Johanna
full_name: Flore, Johanna
last_name: Flore
citation:
ama: 'Schneider M, Flore J. Training and commitment in a German manufacturing company
during the post-2008 crisis: a case of internal flexicurity. The International
Journal of Human Resource Management. Published online 2017:1-17. doi:10.1080/09585192.2017.1308413'
apa: 'Schneider, M., & Flore, J. (2017). Training and commitment in a German
manufacturing company during the post-2008 crisis: a case of internal flexicurity.
The International Journal of Human Resource Management, 1–17. https://doi.org/10.1080/09585192.2017.1308413'
bibtex: '@article{Schneider_Flore_2017, title={Training and commitment in a German
manufacturing company during the post-2008 crisis: a case of internal flexicurity},
DOI={10.1080/09585192.2017.1308413},
journal={The International Journal of Human Resource Management}, publisher={Informa
UK Limited}, author={Schneider, Martin and Flore, Johanna}, year={2017}, pages={1–17}
}'
chicago: 'Schneider, Martin, and Johanna Flore. “Training and Commitment in a German
Manufacturing Company during the Post-2008 Crisis: A Case of Internal Flexicurity.”
The International Journal of Human Resource Management, 2017, 1–17. https://doi.org/10.1080/09585192.2017.1308413.'
ieee: 'M. Schneider and J. Flore, “Training and commitment in a German manufacturing
company during the post-2008 crisis: a case of internal flexicurity,” The International
Journal of Human Resource Management, pp. 1–17, 2017, doi: 10.1080/09585192.2017.1308413.'
mla: 'Schneider, Martin, and Johanna Flore. “Training and Commitment in a German
Manufacturing Company during the Post-2008 Crisis: A Case of Internal Flexicurity.”
The International Journal of Human Resource Management, Informa UK Limited,
2017, pp. 1–17, doi:10.1080/09585192.2017.1308413.'
short: M. Schneider, J. Flore, The International Journal of Human Resource Management
(2017) 1–17.
date_created: 2018-10-26T09:41:07Z
date_updated: 2023-11-22T20:13:03Z
department:
- _id: '178'
- _id: '185'
doi: 10.1080/09585192.2017.1308413
language:
- iso: eng
page: 1-17
publication: The International Journal of Human Resource Management
publication_identifier:
issn:
- 0958-5192
- 1466-4399
publication_status: published
publisher: Informa UK Limited
status: public
title: 'Training and commitment in a German manufacturing company during the post-2008
crisis: a case of internal flexicurity'
type: journal_article
user_id: '54657'
year: '2017'
...
---
_id: '4930'
author:
- first_name: Katharina
full_name: Radermacher, Katharina
id: '47691'
last_name: Radermacher
- first_name: Martin
full_name: Schneider, Martin
id: '471'
last_name: Schneider
orcid: https://orcid.org/0000-0002-6961-3716
- first_name: Anja
full_name: Iseke, Anja
last_name: Iseke
- first_name: Tobias
full_name: Tebbe, Tobias
last_name: Tebbe
citation:
ama: Radermacher K, Schneider M, Iseke A, Tebbe T. Signalling to young knowledge
workers through architecture? A conjoint analysis. German Journal of Human
Resource Management. 2017;(1):71--93.
apa: Radermacher, K., Schneider, M., Iseke, A., & Tebbe, T. (2017). Signalling
to young knowledge workers through architecture? A conjoint analysis. German
Journal of Human Resource Management, 1, 71--93.
bibtex: '@article{Radermacher_Schneider_Iseke_Tebbe_2017, title={Signalling to young
knowledge workers through architecture? A conjoint analysis}, number={1}, journal={German
Journal of Human Resource Management}, author={Radermacher, Katharina and Schneider,
Martin and Iseke, Anja and Tebbe, Tobias}, year={2017}, pages={71--93} }'
chicago: 'Radermacher, Katharina, Martin Schneider, Anja Iseke, and Tobias Tebbe.
“Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.”
German Journal of Human Resource Management, no. 1 (2017): 71--93.'
ieee: K. Radermacher, M. Schneider, A. Iseke, and T. Tebbe, “Signalling to young
knowledge workers through architecture? A conjoint analysis,” German Journal
of Human Resource Management, no. 1, pp. 71--93, 2017.
mla: Radermacher, Katharina, et al. “Signalling to Young Knowledge Workers through
Architecture? A Conjoint Analysis.” German Journal of Human Resource Management,
no. 1, 2017, pp. 71--93.
short: K. Radermacher, M. Schneider, A. Iseke, T. Tebbe, German Journal of Human
Resource Management (2017) 71--93.
date_created: 2018-10-26T09:39:38Z
date_updated: 2023-11-22T20:12:46Z
department:
- _id: '178'
- _id: '185'
issue: '1'
language:
- iso: eng
page: 71--93
publication: German Journal of Human Resource Management
publication_status: published
status: public
title: Signalling to young knowledge workers through architecture? A conjoint analysis
type: journal_article
user_id: '54657'
year: '2017'
...
---
_id: '4926'
author:
- first_name: Katharina
full_name: Radermacher, Katharina
id: '47691'
last_name: Radermacher
- first_name: Martin
full_name: Schneider, Martin
id: '471'
last_name: Schneider
orcid: https://orcid.org/0000-0002-6961-3716
citation:
ama: Radermacher K, Schneider M. Potenzial der Unternehmensarchitektur im Rahmen
des Employer Branding. . PERSONALquaterly. Published online 2017:10-16.
apa: Radermacher, K., & Schneider, M. (2017). Potenzial der Unternehmensarchitektur
im Rahmen des Employer Branding. . PERSONALquaterly, 10–16.
bibtex: '@article{Radermacher_Schneider_2017, title={Potenzial der Unternehmensarchitektur
im Rahmen des Employer Branding. }, journal={PERSONALquaterly}, author={Radermacher,
Katharina and Schneider, Martin}, year={2017}, pages={10–16} }'
chicago: Radermacher, Katharina, and Martin Schneider. “Potenzial der Unternehmensarchitektur
im Rahmen des Employer Branding. .” PERSONALquaterly, 2017, 10–16.
ieee: K. Radermacher and M. Schneider, “Potenzial der Unternehmensarchitektur im
Rahmen des Employer Branding. ,” PERSONALquaterly, pp. 10–16, 2017.
mla: Radermacher, Katharina, and Martin Schneider. “Potenzial der Unternehmensarchitektur
im Rahmen des Employer Branding. .” PERSONALquaterly, 2017, pp. 10–16.
short: K. Radermacher, M. Schneider, PERSONALquaterly (2017) 10–16.
date_created: 2018-10-26T09:32:29Z
date_updated: 2023-11-22T20:12:18Z
department:
- _id: '178'
- _id: '185'
language:
- iso: ger
page: 10-16
publication: PERSONALquaterly
publication_status: published
related_material:
link:
- relation: confirmation
url: https://zeitschriften.haufe.de/ePaper/personal-quarterly/2017/23A562F0/files/assets/basic-html/index.html#1
status: public
title: 'Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. '
type: journal_article
user_id: '54657'
year: '2017'
...
---
_id: '4934'
author:
- first_name: Martin
full_name: Schneider, Martin
id: '471'
last_name: Schneider
orcid: https://orcid.org/0000-0002-6961-3716
- first_name: Johanna
full_name: Flore, Johanna
last_name: Flore
citation:
ama: 'Schneider M, Flore J. Qualifizieren und binden: Betriebliche Weiterbildung
während Kurzarbeit. . PERSONALquaterly. Published online 2017:45-53.'
apa: 'Schneider, M., & Flore, J. (2017). Qualifizieren und binden: Betriebliche
Weiterbildung während Kurzarbeit. . PERSONALquaterly, 45–53.'
bibtex: '@article{Schneider_Flore_2017, title={Qualifizieren und binden: Betriebliche
Weiterbildung während Kurzarbeit. }, journal={PERSONALquaterly}, author={Schneider,
Martin and Flore, Johanna}, year={2017}, pages={45–53} }'
chicago: 'Schneider, Martin, and Johanna Flore. “Qualifizieren und binden: Betriebliche
Weiterbildung während Kurzarbeit. .” PERSONALquaterly, 2017, 45–53.'
ieee: 'M. Schneider and J. Flore, “Qualifizieren und binden: Betriebliche Weiterbildung
während Kurzarbeit. ,” PERSONALquaterly, pp. 45–53, 2017.'
mla: 'Schneider, Martin, and Johanna Flore. “Qualifizieren und binden: Betriebliche
Weiterbildung während Kurzarbeit. .” PERSONALquaterly, 2017, pp. 45–53.'
short: M. Schneider, J. Flore, PERSONALquaterly (2017) 45–53.
date_created: 2018-10-26T09:48:22Z
date_updated: 2023-11-22T20:14:48Z
department:
- _id: '178'
- _id: '185'
language:
- iso: ger
page: 45-53
publication: PERSONALquaterly
publication_status: published
related_material:
link:
- relation: confirmation
url: https://zeitschriften.haufe.de/ePaper/personal-quarterly/2017/987D26D3/files/assets/common/downloads/publication.pdf
status: public
title: 'Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. '
type: journal_article
user_id: '54657'
year: '2017'
...
---
_id: '4953'
author:
- first_name: Katharina
full_name: Radermacher, Katharina
id: '47691'
last_name: Radermacher
- first_name: Martin
full_name: Schneider, Martin
id: '471'
last_name: Schneider
orcid: https://orcid.org/0000-0002-6961-3716
- first_name: Anja
full_name: Iseke, Anja
last_name: Iseke
- first_name: Tobias
full_name: Tebbe, Tobias
last_name: Tebbe
citation:
ama: Radermacher K, Schneider M, Iseke A, Tebbe T. Signalling to young knowledge
workers through architecture? A conjoint analysis. German Journal of Human
Resource Management. 2017;(1):71--93.
apa: Radermacher, K., Schneider, M., Iseke, A., & Tebbe, T. (2017). Signalling
to young knowledge workers through architecture? A conjoint analysis. German
Journal of Human Resource Management, 1, 71--93.
bibtex: '@article{Radermacher_Schneider_Iseke_Tebbe_2017, title={Signalling to young
knowledge workers through architecture? A conjoint analysis}, number={1}, journal={German
Journal of Human Resource Management}, author={Radermacher, Katharina and Schneider,
Martin and Iseke, Anja and Tebbe, Tobias}, year={2017}, pages={71--93} }'
chicago: 'Radermacher, Katharina, Martin Schneider, Anja Iseke, and Tobias Tebbe.
“Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.”
German Journal of Human Resource Management, no. 1 (2017): 71--93.'
ieee: K. Radermacher, M. Schneider, A. Iseke, and T. Tebbe, “Signalling to young
knowledge workers through architecture? A conjoint analysis,” German Journal
of Human Resource Management, no. 1, pp. 71--93, 2017.
mla: Radermacher, Katharina, et al. “Signalling to Young Knowledge Workers through
Architecture? A Conjoint Analysis.” German Journal of Human Resource Management,
no. 1, 2017, pp. 71--93.
short: K. Radermacher, M. Schneider, A. Iseke, T. Tebbe, German Journal of Human
Resource Management (2017) 71--93.
date_created: 2018-10-26T10:26:28Z
date_updated: 2023-11-22T20:23:50Z
department:
- _id: '178'
- _id: '185'
issue: '1'
language:
- iso: eng
page: 71--93
publication: German Journal of Human Resource Management
publication_status: published
status: public
title: Signalling to young knowledge workers through architecture? A conjoint analysis
type: journal_article
user_id: '54657'
year: '2017'
...
---
_id: '45746'
author:
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: C.
full_name: Witte, C.
last_name: Witte
citation:
ama: 'Eggert A, Steinhoff L, Witte C. The Loyalty Effect of Gift Purchases. In:
2017 Winter AMA Conference Proceedings, Orlando. ; 2017.'
apa: Eggert, A., Steinhoff, L., & Witte, C. (2017). The Loyalty Effect of Gift
Purchases. 2017 Winter AMA Conference Proceedings, Orlando. 2017 Winter
AMA Conference Proceedings, Orlando.
bibtex: '@inproceedings{Eggert_Steinhoff_Witte_2017, title={The Loyalty Effect of
Gift Purchases}, booktitle={2017 Winter AMA Conference Proceedings, Orlando},
author={Eggert, A. and Steinhoff, Lena and Witte, C.}, year={2017} }'
chicago: Eggert, A., Lena Steinhoff, and C. Witte. “The Loyalty Effect of Gift Purchases.”
In 2017 Winter AMA Conference Proceedings, Orlando, 2017.
ieee: A. Eggert, L. Steinhoff, and C. Witte, “The Loyalty Effect of Gift Purchases,”
presented at the 2017 Winter AMA Conference Proceedings, Orlando, 2017.
mla: Eggert, A., et al. “The Loyalty Effect of Gift Purchases.” 2017 Winter AMA
Conference Proceedings, Orlando, 2017.
short: 'A. Eggert, L. Steinhoff, C. Witte, in: 2017 Winter AMA Conference Proceedings,
Orlando, 2017.'
conference:
location: Orlando
name: 2017 Winter AMA Conference Proceedings
date_created: 2023-06-22T17:01:57Z
date_updated: 2024-01-15T16:34:20Z
department:
- _id: '733'
language:
- iso: eng
publication: 2017 Winter AMA Conference Proceedings, Orlando
publication_status: published
status: public
title: The Loyalty Effect of Gift Purchases
type: conference
user_id: '68445'
year: '2017'
...
---
_id: '3308'
author:
- first_name: 'Robin '
full_name: 'Breuer, Robin '
last_name: Breuer
citation:
ama: 'Breuer R. Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse.
Universität Paderborn; 2016.'
apa: 'Breuer, R. (2016). Monitoring in Franchise-Netzwerken: Eine ökonomische
Analyse. Universität Paderborn.'
bibtex: '@book{Breuer_2016, title={Monitoring in Franchise-Netzwerken: Eine ökonomische
Analyse}, publisher={Universität Paderborn}, author={Breuer, Robin }, year={2016}
}'
chicago: 'Breuer, Robin . Monitoring in Franchise-Netzwerken: Eine ökonomische
Analyse. Universität Paderborn, 2016.'
ieee: 'R. Breuer, Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse.
Universität Paderborn, 2016.'
mla: 'Breuer, Robin. Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse.
Universität Paderborn, 2016.'
short: 'R. Breuer, Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse,
Universität Paderborn, 2016.'
date_created: 2018-06-22T11:46:37Z
date_updated: 2022-01-06T06:59:10Z
department:
- _id: '183'
language:
- iso: ger
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
title: 'Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse'
type: bachelorsthesis
user_id: '477'
year: '2016'
...
---
_id: '3311'
author:
- first_name: Michaela
full_name: Amedick, Michaela
last_name: Amedick
citation:
ama: 'Amedick M. Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten
ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität
Paderborn; 2016.'
apa: 'Amedick, M. (2016). Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten
ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität
Paderborn.'
bibtex: '@book{Amedick_2016, title={Informationsasymmetrien auf dem Spendenmarkt
und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online
Spenden}, publisher={Universität Paderborn}, author={Amedick, Michaela}, year={2016}
}'
chicago: 'Amedick, Michaela. Informationsasymmetrien auf dem Spendenmarkt und
Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden.
Universität Paderborn, 2016.'
ieee: 'M. Amedick, Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten
ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität
Paderborn, 2016.'
mla: 'Amedick, Michaela. Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten
ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität
Paderborn, 2016.'
short: 'M. Amedick, Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten
ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden, Universität
Paderborn, 2016.'
date_created: 2018-06-22T12:01:15Z
date_updated: 2022-01-06T06:59:10Z
department:
- _id: '183'
language:
- iso: ger
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
title: 'Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion:
Eine Prinzipal-Agenten-Perspektive von Online Spenden'
type: mastersthesis
user_id: '477'
year: '2016'
...
---
_id: '3318'
author:
- first_name: Vitalik
full_name: Melnikov, Vitalik
last_name: Melnikov
- first_name: Eyke
full_name: Hüllermeier, Eyke
id: '48129'
last_name: Hüllermeier
- first_name: Daniel
full_name: Kaimann, Daniel
id: '18949'
last_name: Kaimann
- first_name: 'Bernd '
full_name: 'Frick, Bernd '
last_name: Frick
- first_name: ' Pritha '
full_name: 'Gupta, Pritha '
last_name: Gupta
citation:
ama: 'Melnikov V, Hüllermeier E, Kaimann D, Frick B, Gupta Pritha . Pairwise versus
Pointwise Ranking: A Case Study. Schedae Informaticae. 2016;25. doi:10.4467/20838476si.16.006.6187'
apa: 'Melnikov, V., Hüllermeier, E., Kaimann, D., Frick, B., & Gupta, Pritha
. (2016). Pairwise versus Pointwise Ranking: A Case Study. Schedae Informaticae,
25. https://doi.org/10.4467/20838476si.16.006.6187'
bibtex: '@article{Melnikov_Hüllermeier_Kaimann_Frick_Gupta_2016, title={Pairwise
versus Pointwise Ranking: A Case Study}, volume={25}, DOI={10.4467/20838476si.16.006.6187},
journal={Schedae Informaticae}, publisher={Uniwersytet Jagiellonski - Wydawnictwo
Uniwersytetu Jagiellonskiego}, author={Melnikov, Vitalik and Hüllermeier, Eyke
and Kaimann, Daniel and Frick, Bernd and Gupta, Pritha }, year={2016} }'
chicago: 'Melnikov, Vitalik, Eyke Hüllermeier, Daniel Kaimann, Bernd Frick, and Pritha Gupta.
“Pairwise versus Pointwise Ranking: A Case Study.” Schedae Informaticae
25 (2016). https://doi.org/10.4467/20838476si.16.006.6187.'
ieee: 'V. Melnikov, E. Hüllermeier, D. Kaimann, B. Frick, and Pritha Gupta, “Pairwise
versus Pointwise Ranking: A Case Study,” Schedae Informaticae, vol. 25,
2016.'
mla: 'Melnikov, Vitalik, et al. “Pairwise versus Pointwise Ranking: A Case Study.”
Schedae Informaticae, vol. 25, Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu
Jagiellonskiego, 2016, doi:10.4467/20838476si.16.006.6187.'
short: V. Melnikov, E. Hüllermeier, D. Kaimann, B. Frick, Pritha Gupta, Schedae
Informaticae 25 (2016).
date_created: 2018-06-22T14:49:40Z
date_updated: 2022-01-06T06:59:10Z
ddc:
- '000'
department:
- _id: '355'
- _id: '183'
doi: 10.4467/20838476si.16.006.6187
file:
- access_level: closed
content_type: application/pdf
creator: ups
date_created: 2018-11-02T15:54:38Z
date_updated: 2018-11-02T15:54:38Z
file_id: '5317'
file_name: roz-6-Melnikov.pdf
file_size: 1002478
relation: main_file
success: 1
file_date_updated: 2018-11-02T15:54:38Z
has_accepted_license: '1'
intvolume: ' 25'
language:
- iso: eng
project:
- _id: '3'
name: SFB 901 - Project Area B
- _id: '11'
name: SFB 901 - Subproject B3
- _id: '8'
name: SFB 901 - Subproject A4
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
publication: Schedae Informaticae
publication_identifier:
issn:
- 2083-8476
publication_status: published
publisher: Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego
status: public
title: 'Pairwise versus Pointwise Ranking: A Case Study'
type: journal_article
user_id: '15504'
volume: 25
year: '2016'
...
---
_id: '5700'
abstract:
- lang: eng
text: "Purpose\r\n– The purpose of this paper is to examine the nature of context
and its implications for theory and research in service. \r\n\r\nDesign/methodology/approach\r\n–
This is a conceptual paper based on exploring existing research and theory related
to context in service research. \r\n\r\nFindings\r\n– The characteristics of service
make context both important and challenging, there is great contextual diversity
in service research as reflected, for example in ecosystems made up of multiple
contextual variables. There is a need to identify the context-specific nature
of middle range theory and the contextual logic of general theory. The authors
explore the challenges of context for service theory and how we might learn from
theory in a particular context and test or adapt it in other contexts. \r\n\r\nOriginality/value\r\n–
The findings of this paper are of value to researchers seeking to develop and
justify theory in service research (general, middle range or theory in use)."
article_type: original
author:
- first_name: Chris
full_name: Voss, Chris
last_name: Voss
- first_name: Helen
full_name: Perks, Helen
last_name: Perks
- first_name: Rui
full_name: Sousa, Rui
last_name: Sousa
- first_name: Lars
full_name: Witell, Lars
last_name: Witell
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: Voss C, Perks H, Sousa R, Witell L, Wünderlich N. Reflections on Context in
Service Research. Journal of Service Management. 2016;27(1):30-36.
apa: Voss, C., Perks, H., Sousa, R., Witell, L., & Wünderlich, N. (2016). Reflections
on Context in Service Research. Journal of Service Management, 27(1),
30–36.
bibtex: '@article{Voss_Perks_Sousa_Witell_Wünderlich_2016, title={Reflections on
Context in Service Research.}, volume={27}, number={1}, journal={Journal of Service
Management}, publisher={Emerald Group Publishing Limited}, author={Voss, Chris
and Perks, Helen and Sousa, Rui and Witell, Lars and Wünderlich, Nancy}, year={2016},
pages={30–36} }'
chicago: 'Voss, Chris, Helen Perks, Rui Sousa, Lars Witell, and Nancy Wünderlich.
“Reflections on Context in Service Research.” Journal of Service Management
27, no. 1 (2016): 30–36.'
ieee: C. Voss, H. Perks, R. Sousa, L. Witell, and N. Wünderlich, “Reflections on
Context in Service Research.,” Journal of Service Management, vol. 27,
no. 1, pp. 30–36, 2016.
mla: Voss, Chris, et al. “Reflections on Context in Service Research.” Journal
of Service Management, vol. 27, no. 1, Emerald Group Publishing Limited, 2016,
pp. 30–36.
short: C. Voss, H. Perks, R. Sousa, L. Witell, N. Wünderlich, Journal of Service
Management 27 (2016) 30–36.
date_created: 2018-11-15T11:19:00Z
date_updated: 2022-01-06T07:02:36Z
department:
- _id: '181'
intvolume: ' 27'
issue: '1'
keyword:
- Research
- Service theory
language:
- iso: eng
page: 30-36
publication: Journal of Service Management
publication_status: published
publisher: Emerald Group Publishing Limited
status: public
title: Reflections on Context in Service Research.
type: journal_article
user_id: '37741'
volume: 27
year: '2016'
...
---
_id: '5775'
author:
- first_name: Xinyu
full_name: Li, Xinyu
last_name: Li
- first_name: Ronald
full_name: Peeters, Ronald
last_name: Peeters
citation:
ama: 'Li X, Peeters R. “Cheap Talk with Multiple Strategically Interacting Audiences:
An Experimental Study” . “Cheap Talk with Multiple Strategically Interacting
Audiences: An Experimental Study” . 2016.'
apa: 'Li, X., & Peeters, R. (2016). “Cheap Talk with Multiple Strategically
Interacting Audiences: An Experimental Study” . “Cheap Talk with Multiple Strategically
Interacting Audiences: An Experimental Study” .'
bibtex: '@article{Li_Peeters_2016, title={“Cheap Talk with Multiple Strategically
Interacting Audiences: An Experimental Study” }, journal={“Cheap Talk with Multiple
Strategically Interacting Audiences: An Experimental Study” }, publisher={PLoS
ONE}, author={Li, Xinyu and Peeters, Ronald}, year={2016} }'
chicago: 'Li, Xinyu, and Ronald Peeters. “‘Cheap Talk with Multiple Strategically
Interacting Audiences: An Experimental Study’ .” “Cheap Talk with Multiple
Strategically Interacting Audiences: An Experimental Study” , 2016.'
ieee: 'X. Li and R. Peeters, “‘Cheap Talk with Multiple Strategically Interacting
Audiences: An Experimental Study’ ,” “Cheap Talk with Multiple Strategically
Interacting Audiences: An Experimental Study” , 2016.'
mla: 'Li, Xinyu, and Ronald Peeters. “‘Cheap Talk with Multiple Strategically Interacting
Audiences: An Experimental Study’ .” “Cheap Talk with Multiple Strategically
Interacting Audiences: An Experimental Study” , PLoS ONE, 2016.'
short: 'X. Li, R. Peeters, “Cheap Talk with Multiple Strategically Interacting Audiences:
An Experimental Study” (2016).'
date_created: 2018-11-21T10:03:57Z
date_updated: 2022-01-06T07:02:40Z
department:
- _id: '178'
- _id: '237'
language:
- iso: eng
publication: '"Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental
Study" '
publication_status: published
publisher: PLoS ONE
related_material:
link:
- relation: research_paper
url: https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0163783
status: public
title: '"Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental
Study" '
type: journal_article
user_id: '61720'
year: '2016'
...
---
_id: '4839'
author:
- first_name: Michael
full_name: Steiner, Michael
last_name: Steiner
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Wolfgang
full_name: Ulaga, Wolfgang
last_name: Ulaga
- first_name: Klaus
full_name: Backhaus, Klaus
last_name: Backhaus
citation:
ama: Steiner M, Eggert A, Ulaga W, Backhaus K. Do customized service packages impede
value capture in industrial markets? Journal of the Academy of marketing Science.
2016;(2):151--165.
apa: Steiner, M., Eggert, A., Ulaga, W., & Backhaus, K. (2016). Do customized
service packages impede value capture in industrial markets? Journal of the
Academy of Marketing Science, (2), 151--165.
bibtex: '@article{Steiner_Eggert_Ulaga_Backhaus_2016, title={Do customized service
packages impede value capture in industrial markets?}, number={2}, journal={Journal
of the Academy of marketing Science}, author={Steiner, Michael and Eggert, Andreas
and Ulaga, Wolfgang and Backhaus, Klaus}, year={2016}, pages={151--165} }'
chicago: 'Steiner, Michael, Andreas Eggert, Wolfgang Ulaga, and Klaus Backhaus.
“Do Customized Service Packages Impede Value Capture in Industrial Markets?” Journal
of the Academy of Marketing Science, no. 2 (2016): 151--165.'
ieee: M. Steiner, A. Eggert, W. Ulaga, and K. Backhaus, “Do customized service packages
impede value capture in industrial markets?,” Journal of the Academy of marketing
Science, no. 2, pp. 151--165, 2016.
mla: Steiner, Michael, et al. “Do Customized Service Packages Impede Value Capture
in Industrial Markets?” Journal of the Academy of Marketing Science, no.
2, 2016, pp. 151--165.
short: M. Steiner, A. Eggert, W. Ulaga, K. Backhaus, Journal of the Academy of Marketing
Science (2016) 151--165.
date_created: 2018-10-25T08:16:41Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '180'
issue: '2'
page: 151--165
publication: Journal of the Academy of marketing Science
status: public
title: Do customized service packages impede value capture in industrial markets?
type: journal_article
user_id: '57352'
year: '2016'
...
---
_id: '4842'
author:
- first_name: Eva
full_name: Boehm, Eva
last_name: Boehm
- first_name: Christof
full_name: Backhaus, Christof
last_name: Backhaus
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Tim
full_name: Cummins, Tim
last_name: Cummins
citation:
ama: 'Boehm E, Backhaus C, Eggert A, Cummins T. Understanding outcome-based contracts:
benefits and risks from the buyers’ and sellers’ perspective. Journal of Strategic
Contracting and Negotiation. 2016;(1-2):128--149.'
apa: 'Boehm, E., Backhaus, C., Eggert, A., & Cummins, T. (2016). Understanding
outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective.
Journal of Strategic Contracting and Negotiation, (1–2), 128--149.'
bibtex: '@article{Boehm_Backhaus_Eggert_Cummins_2016, title={Understanding outcome-based
contracts: benefits and risks from the buyers’ and sellers’ perspective}, number={1–2},
journal={Journal of Strategic Contracting and Negotiation}, author={Boehm, Eva
and Backhaus, Christof and Eggert, Andreas and Cummins, Tim}, year={2016}, pages={128--149}
}'
chicago: 'Boehm, Eva, Christof Backhaus, Andreas Eggert, and Tim Cummins. “Understanding
Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.”
Journal of Strategic Contracting and Negotiation, no. 1–2 (2016): 128--149.'
ieee: 'E. Boehm, C. Backhaus, A. Eggert, and T. Cummins, “Understanding outcome-based
contracts: benefits and risks from the buyers’ and sellers’ perspective,” Journal
of Strategic Contracting and Negotiation, no. 1–2, pp. 128--149, 2016.'
mla: 'Boehm, Eva, et al. “Understanding Outcome-Based Contracts: Benefits and Risks
from the Buyers’ and Sellers’ Perspective.” Journal of Strategic Contracting
and Negotiation, no. 1–2, 2016, pp. 128--149.'
short: E. Boehm, C. Backhaus, A. Eggert, T. Cummins, Journal of Strategic Contracting
and Negotiation (2016) 128--149.
date_created: 2018-10-25T08:22:29Z
date_updated: 2022-01-06T07:01:27Z
department:
- _id: '180'
issue: 1-2
page: 128--149
publication: Journal of Strategic Contracting and Negotiation
status: public
title: 'Understanding outcome-based contracts: benefits and risks from the buyers’
and sellers’ perspective'
type: journal_article
user_id: '57352'
year: '2016'
...
---
_id: '4843'
author:
- first_name: Michael
full_name: Steiner, Michael
last_name: Steiner
- first_name: Nico
full_name: Wiegand, Nico
last_name: Wiegand
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Klaus
full_name: Backhaus, Klaus
last_name: Backhaus
citation:
ama: 'Steiner M, Wiegand N, Eggert A, Backhaus K. Platform adoption in system markets:
The roles of preference heterogeneity and consumer expectations. International
Journal of Research in Marketing. 2016;(2):276--296.'
apa: 'Steiner, M., Wiegand, N., Eggert, A., & Backhaus, K. (2016). Platform
adoption in system markets: The roles of preference heterogeneity and consumer
expectations. International Journal of Research in Marketing, (2), 276--296.'
bibtex: '@article{Steiner_Wiegand_Eggert_Backhaus_2016, title={Platform adoption
in system markets: The roles of preference heterogeneity and consumer expectations},
number={2}, journal={International Journal of Research in Marketing}, author={Steiner,
Michael and Wiegand, Nico and Eggert, Andreas and Backhaus, Klaus}, year={2016},
pages={276--296} }'
chicago: 'Steiner, Michael, Nico Wiegand, Andreas Eggert, and Klaus Backhaus. “Platform
Adoption in System Markets: The Roles of Preference Heterogeneity and Consumer
Expectations.” International Journal of Research in Marketing, no. 2 (2016):
276--296.'
ieee: 'M. Steiner, N. Wiegand, A. Eggert, and K. Backhaus, “Platform adoption in
system markets: The roles of preference heterogeneity and consumer expectations,”
International Journal of Research in Marketing, no. 2, pp. 276--296, 2016.'
mla: 'Steiner, Michael, et al. “Platform Adoption in System Markets: The Roles of
Preference Heterogeneity and Consumer Expectations.” International Journal
of Research in Marketing, no. 2, 2016, pp. 276--296.'
short: M. Steiner, N. Wiegand, A. Eggert, K. Backhaus, International Journal of
Research in Marketing (2016) 276--296.
date_created: 2018-10-25T08:27:48Z
date_updated: 2022-01-06T07:01:27Z
department:
- _id: '180'
issue: '2'
page: 276--296
publication: International Journal of Research in Marketing
status: public
title: 'Platform adoption in system markets: The roles of preference heterogeneity
and consumer expectations'
type: journal_article
user_id: '57352'
year: '2016'
...
---
_id: '4845'
author:
- first_name: Stephan M
full_name: Wagner, Stephan M
last_name: Wagner
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
citation:
ama: 'Wagner SM, Eggert A. Co-management of purchasing and marketing: Why, when
and how? Industrial Marketing Management. 2016:27--36.'
apa: 'Wagner, S. M., & Eggert, A. (2016). Co-management of purchasing and marketing:
Why, when and how? Industrial Marketing Management, 27--36.'
bibtex: '@article{Wagner_Eggert_2016, title={Co-management of purchasing and marketing:
Why, when and how?}, journal={Industrial Marketing Management}, author={Wagner,
Stephan M and Eggert, Andreas}, year={2016}, pages={27--36} }'
chicago: 'Wagner, Stephan M, and Andreas Eggert. “Co-Management of Purchasing and
Marketing: Why, When and How?” Industrial Marketing Management, 2016, 27--36.'
ieee: 'S. M. Wagner and A. Eggert, “Co-management of purchasing and marketing: Why,
when and how?,” Industrial Marketing Management, pp. 27--36, 2016.'
mla: 'Wagner, Stephan M., and Andreas Eggert. “Co-Management of Purchasing and Marketing:
Why, When and How?” Industrial Marketing Management, 2016, pp. 27--36.'
short: S.M. Wagner, A. Eggert, Industrial Marketing Management (2016) 27--36.
date_created: 2018-10-25T08:49:39Z
date_updated: 2022-01-06T07:01:27Z
department:
- _id: '180'
page: 27--36
publication: Industrial Marketing Management
status: public
title: 'Co-management of purchasing and marketing: Why, when and how?'
type: journal_article
user_id: '57352'
year: '2016'
...
---
_id: '4870'
author:
- first_name: René
full_name: Fahr, René
last_name: Fahr
citation:
ama: 'Fahr R. Verantwortung macht Sinn: Corporate Social Responsibility. Personnel
Quarterly Vol 4. 2016.'
apa: 'Fahr, R. (2016). Verantwortung macht Sinn: Corporate Social Responsibility.
Personnel Quarterly Vol. 4.'
bibtex: '@article{Fahr_2016, title={Verantwortung macht Sinn: Corporate Social Responsibility},
journal={Personnel Quarterly Vol. 4}, author={Fahr, René}, year={2016} }'
chicago: 'Fahr, René. “Verantwortung Macht Sinn: Corporate Social Responsibility.”
Personnel Quarterly Vol. 4, 2016.'
ieee: 'R. Fahr, “Verantwortung macht Sinn: Corporate Social Responsibility,” Personnel
Quarterly Vol. 4, 2016.'
mla: 'Fahr, René. “Verantwortung Macht Sinn: Corporate Social Responsibility.” Personnel
Quarterly Vol. 4, 2016.'
short: R. Fahr, Personnel Quarterly Vol. 4 (2016).
date_created: 2018-10-26T06:44:26Z
date_updated: 2022-01-06T07:01:28Z
department:
- _id: '178'
- _id: '179'
publication: Personnel Quarterly Vol. 4
status: public
title: 'Verantwortung macht Sinn: Corporate Social Responsibility'
type: journal_article
user_id: '69384'
year: '2016'
...
---
_id: '4951'
abstract:
- lang: eng
text: Despite the rapid growth and potential of technology-based services, managers'
greatest challenges are gaining customer acceptance and increasing usage of these
new innovative services. In the B2C field, studies of self-service technology
show that perceived risk is an important factor influencing the use of service
technology. Though prior research explores different risk types that emerge in
consumer settings, risk perception in the B2B setting lacks a detailed examination
of different risk types influencing technology-based service adoption. Data from
49 qualitative interviews with providers and customers in two different B2B industries
inform this study. The findings emphasize the importance of functional and financial
risks in a B2B context and show that business customers' personal and psychological
fears hinder their use of technology-based services. Results highlight differences
in risk perception and evaluation between customers and providers.
article_type: original
author:
- first_name: Stefanie
full_name: Paluch, Stefanie
last_name: Paluch
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: Paluch S, Wünderlich N. Contrasting Risk Perceptions of Technology-Based Service
Innovations in Inter-Organizational Settings. Journal of business Research.
2016;69(7):2424--2431.
apa: Paluch, S., & Wünderlich, N. (2016). Contrasting Risk Perceptions of Technology-Based
Service Innovations in Inter-Organizational Settings. Journal of Business Research,
69(7), 2424--2431.
bibtex: '@article{Paluch_Wünderlich_2016, title={Contrasting Risk Perceptions of
Technology-Based Service Innovations in Inter-Organizational Settings.}, volume={69},
number={7}, journal={Journal of business Research}, publisher={Elsevier}, author={Paluch,
Stefanie and Wünderlich, Nancy}, year={2016}, pages={2424--2431} }'
chicago: 'Paluch, Stefanie, and Nancy Wünderlich. “Contrasting Risk Perceptions
of Technology-Based Service Innovations in Inter-Organizational Settings.” Journal
of Business Research 69, no. 7 (2016): 2424--2431.'
ieee: S. Paluch and N. Wünderlich, “Contrasting Risk Perceptions of Technology-Based
Service Innovations in Inter-Organizational Settings.,” Journal of business
Research, vol. 69, no. 7, pp. 2424--2431, 2016.
mla: Paluch, Stefanie, and Nancy Wünderlich. “Contrasting Risk Perceptions of Technology-Based
Service Innovations in Inter-Organizational Settings.” Journal of Business
Research, vol. 69, no. 7, Elsevier, 2016, pp. 2424--2431.
short: S. Paluch, N. Wünderlich, Journal of Business Research 69 (2016) 2424--2431.
date_created: 2018-10-26T10:20:07Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
intvolume: ' 69'
issue: '7'
keyword:
- Risk perception
- Technology-based service innovations
- Business-to-business context
- Interview study
- Risk categories
- Smart service
language:
- iso: eng
page: 2424--2431
publication: Journal of business Research
publication_status: published
publisher: Elsevier
status: public
title: Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational
Settings.
type: journal_article
user_id: '37741'
volume: 69
year: '2016'
...