---
_id: '34283'
author:
- first_name: Jana Kim
full_name: Gutt, Jana Kim
id: '32957'
last_name: Gutt
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
citation:
ama: 'Gutt JK, Thommes K. Speaking of Performance: Evaluating Team Members’ Performance
with Open-Ended Audio Comments. In: Academy of Management Proceedings.
; 2022. doi:https://doi.org/10.5465/AMBPP.2022.16394abstract'
apa: 'Gutt, J. K., & Thommes, K. (2022). Speaking of Performance: Evaluating
Team Members’ Performance with Open-Ended Audio Comments. Academy of Management
Proceedings. https://doi.org/10.5465/AMBPP.2022.16394abstract'
bibtex: '@inproceedings{Gutt_Thommes_2022, title={Speaking of Performance: Evaluating
Team Members’ Performance with Open-Ended Audio Comments}, DOI={https://doi.org/10.5465/AMBPP.2022.16394abstract},
booktitle={Academy of Management Proceedings}, author={Gutt, Jana Kim and Thommes,
Kirsten}, year={2022} }'
chicago: 'Gutt, Jana Kim, and Kirsten Thommes. “Speaking of Performance: Evaluating
Team Members’ Performance with Open-Ended Audio Comments.” In Academy of Management
Proceedings, 2022. https://doi.org/10.5465/AMBPP.2022.16394abstract.'
ieee: 'J. K. Gutt and K. Thommes, “Speaking of Performance: Evaluating Team Members’
Performance with Open-Ended Audio Comments,” 2022, doi: https://doi.org/10.5465/AMBPP.2022.16394abstract.'
mla: 'Gutt, Jana Kim, and Kirsten Thommes. “Speaking of Performance: Evaluating
Team Members’ Performance with Open-Ended Audio Comments.” Academy of Management
Proceedings, 2022, doi:https://doi.org/10.5465/AMBPP.2022.16394abstract.'
short: 'J.K. Gutt, K. Thommes, in: Academy of Management Proceedings, 2022.'
date_created: 2022-12-08T08:18:00Z
date_updated: 2025-02-05T20:33:10Z
department:
- _id: '178'
- _id: '184'
doi: https://doi.org/10.5465/AMBPP.2022.16394abstract
language:
- iso: other
publication: Academy of Management Proceedings
status: public
title: 'Speaking of Performance: Evaluating Team Members’ Performance with Open-Ended
Audio Comments'
type: conference
user_id: '32957'
year: '2022'
...
---
_id: '24886'
author:
- first_name: Dirk
full_name: van Straaten, Dirk
id: '10311'
last_name: van Straaten
citation:
ama: van Straaten D. Inferring Quality with Reputation Systems - Experimental
Evidence on Elicitation Mechanisms and Aggregation Metrics.; 2021. doi:10.17619/UNIPB/1-1189
apa: van Straaten, D. (2021). Inferring Quality with Reputation Systems - Experimental
Evidence on Elicitation Mechanisms and Aggregation Metrics. https://doi.org/10.17619/UNIPB/1-1189
bibtex: '@book{van Straaten_2021, title={Inferring Quality with Reputation Systems
- Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics}, DOI={10.17619/UNIPB/1-1189 }, author={van
Straaten, Dirk}, year={2021} }'
chicago: Straaten, Dirk van. Inferring Quality with Reputation Systems - Experimental
Evidence on Elicitation Mechanisms and Aggregation Metrics, 2021. https://doi.org/10.17619/UNIPB/1-1189 .
ieee: D. van Straaten, Inferring Quality with Reputation Systems - Experimental
Evidence on Elicitation Mechanisms and Aggregation Metrics. 2021.
mla: van Straaten, Dirk. Inferring Quality with Reputation Systems - Experimental
Evidence on Elicitation Mechanisms and Aggregation Metrics. 2021, doi:10.17619/UNIPB/1-1189 .
short: D. van Straaten, Inferring Quality with Reputation Systems - Experimental
Evidence on Elicitation Mechanisms and Aggregation Metrics, 2021.
date_created: 2021-09-22T12:31:54Z
date_updated: 2022-01-06T06:56:40Z
department:
- _id: '178'
doi: '10.17619/UNIPB/1-1189 '
language:
- iso: eng
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
status: public
supervisor:
- first_name: René
full_name: Fahr, René
id: '111'
last_name: Fahr
title: Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation
Mechanisms and Aggregation Metrics
type: dissertation
user_id: '15504'
year: '2021'
...
---
_id: '24371'
author:
- first_name: Benjamin
full_name: Krebs, Benjamin
id: '49220'
last_name: Krebs
- first_name: Marius Claus
full_name: Wehner, Marius Claus
last_name: Wehner
citation:
ama: 'Krebs B, Wehner MC. The relationship between talent management and individual
and organizational performance. In: Tarique I, ed. The Routledge Companion
to Talent Management. Routledge; 2021:539-555.'
apa: Krebs, B., & Wehner, M. C. (2021). The relationship between talent management
and individual and organizational performance. In I. Tarique (Ed.), The Routledge
companion to talent management (pp. 539–555). Routledge.
bibtex: '@inbook{Krebs_Wehner_2021, place={New York, NY}, title={The relationship
between talent management and individual and organizational performance}, booktitle={The
Routledge companion to talent management}, publisher={Routledge}, author={Krebs,
Benjamin and Wehner, Marius Claus}, editor={Tarique, Ibraiz}, year={2021}, pages={539–555}
}'
chicago: 'Krebs, Benjamin, and Marius Claus Wehner. “The Relationship between Talent
Management and Individual and Organizational Performance.” In The Routledge
Companion to Talent Management, edited by Ibraiz Tarique, 539–55. New York,
NY: Routledge, 2021.'
ieee: 'B. Krebs and M. C. Wehner, “The relationship between talent management and
individual and organizational performance,” in The Routledge companion to talent
management, I. Tarique, Ed. New York, NY: Routledge, 2021, pp. 539–555.'
mla: Krebs, Benjamin, and Marius Claus Wehner. “The Relationship between Talent
Management and Individual and Organizational Performance.” The Routledge Companion
to Talent Management, edited by Ibraiz Tarique, Routledge, 2021, pp. 539–55.
short: 'B. Krebs, M.C. Wehner, in: I. Tarique (Ed.), The Routledge Companion to
Talent Management, Routledge, New York, NY, 2021, pp. 539–555.'
date_created: 2021-09-14T11:15:26Z
date_updated: 2022-01-06T06:56:19Z
department:
- _id: '178'
editor:
- first_name: Ibraiz
full_name: Tarique, Ibraiz
last_name: Tarique
language:
- iso: eng
page: 539-555
place: New York, NY
publication: The Routledge companion to talent management
publisher: Routledge
status: public
title: The relationship between talent management and individual and organizational
performance
type: book_chapter
user_id: '49220'
year: '2021'
...
---
_id: '24375'
author:
- first_name: Bernhard
full_name: Wach, Bernhard
last_name: Wach
- first_name: Benjamin
full_name: Krebs, Benjamin
id: '49220'
last_name: Krebs
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
citation:
ama: 'Wach B, Krebs B, Kabst R. HR-Manager als Intrapreneure. In: Schwuchow K, Gutmann
J, eds. HR-Trends 2021. Haufe-Lexware; 2021.'
apa: Wach, B., Krebs, B., & Kabst, R. (2021). HR-Manager als Intrapreneure.
In K. Schwuchow & J. Gutmann (Eds.), HR-Trends 2021. Haufe-Lexware.
bibtex: '@inbook{Wach_Krebs_Kabst_2021, place={Freiburg}, title={HR-Manager als
Intrapreneure}, booktitle={HR-Trends 2021}, publisher={Haufe-Lexware}, author={Wach,
Bernhard and Krebs, Benjamin and Kabst, Rüdiger}, editor={Schwuchow, K. and Gutmann,
J.}, year={2021} }'
chicago: 'Wach, Bernhard, Benjamin Krebs, and Rüdiger Kabst. “HR-Manager Als Intrapreneure.”
In HR-Trends 2021, edited by K. Schwuchow and J. Gutmann. Freiburg: Haufe-Lexware,
2021.'
ieee: 'B. Wach, B. Krebs, and R. Kabst, “HR-Manager als Intrapreneure,” in HR-Trends
2021, K. Schwuchow and J. Gutmann, Eds. Freiburg: Haufe-Lexware, 2021.'
mla: Wach, Bernhard, et al. “HR-Manager Als Intrapreneure.” HR-Trends 2021,
edited by K. Schwuchow and J. Gutmann, Haufe-Lexware, 2021.
short: 'B. Wach, B. Krebs, R. Kabst, in: K. Schwuchow, J. Gutmann (Eds.), HR-Trends
2021, Haufe-Lexware, Freiburg, 2021.'
date_created: 2021-09-14T11:21:39Z
date_updated: 2023-11-21T14:14:41Z
department:
- _id: '178'
editor:
- first_name: K.
full_name: Schwuchow, K.
last_name: Schwuchow
- first_name: J.
full_name: Gutmann, J.
last_name: Gutmann
language:
- iso: eng
place: Freiburg
publication: HR-Trends 2021
publisher: Haufe-Lexware
status: public
title: HR-Manager als Intrapreneure
type: book_chapter
user_id: '100439'
year: '2021'
...
---
_id: '24456'
abstract:
- lang: eng
text: One objective of current research in explainable intelligent systems is to
implement social aspects in order to increase the relevance of explanations. In
this paper, we argue that a novel conceptual framework is needed to overcome shortcomings
of existing AI systems with little attention to processes of interaction and learning.
Drawing from research in interaction and development, we first outline the novel
conceptual framework that pushes the design of AI systems toward true interactivity
with an emphasis on the role of the partner and social relevance. We propose that
AI systems will be able to provide a meaningful and relevant explanation only
if the process of explaining is extended to active contribution of both partners
that brings about dynamics that is modulated by different levels of analysis.
Accordingly, our conceptual framework comprises monitoring and scaffolding as
key concepts and claims that the process of explaining is not only modulated by
the interaction between explainee and explainer but is embedded into a larger
social context in which conventionalized and routinized behaviors are established.
We discuss our conceptual framework in relation to the established objectives
of transparency and autonomy that are raised for the design of explainable AI
systems currently.
article_type: original
author:
- first_name: Katharina J.
full_name: Rohlfing, Katharina J.
id: '50352'
last_name: Rohlfing
- first_name: Philipp
full_name: Cimiano, Philipp
last_name: Cimiano
- first_name: Ingrid
full_name: Scharlau, Ingrid
id: '451'
last_name: Scharlau
orcid: 0000-0003-2364-9489
- first_name: Tobias
full_name: Matzner, Tobias
id: '65695'
last_name: Matzner
- first_name: Heike M.
full_name: Buhl, Heike M.
id: '27152'
last_name: Buhl
- first_name: Hendrik
full_name: Buschmeier, Hendrik
last_name: Buschmeier
- first_name: Elena
full_name: Esposito, Elena
last_name: Esposito
- first_name: Angela
full_name: Grimminger, Angela
id: '57578'
last_name: Grimminger
- first_name: Barbara
full_name: Hammer, Barbara
last_name: Hammer
- first_name: Reinhold
full_name: Haeb-Umbach, Reinhold
id: '242'
last_name: Haeb-Umbach
- first_name: Ilona
full_name: Horwath, Ilona
id: '68836'
last_name: Horwath
- first_name: Eyke
full_name: Hüllermeier, Eyke
id: '48129'
last_name: Hüllermeier
- first_name: Friederike
full_name: Kern, Friederike
last_name: Kern
- first_name: Stefan
full_name: Kopp, Stefan
last_name: Kopp
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
- first_name: Axel-Cyrille
full_name: Ngonga Ngomo, Axel-Cyrille
id: '65716'
last_name: Ngonga Ngomo
- first_name: Carsten
full_name: Schulte, Carsten
id: '60311'
last_name: Schulte
- first_name: Henning
full_name: Wachsmuth, Henning
id: '3900'
last_name: Wachsmuth
- first_name: Petra
full_name: Wagner, Petra
last_name: Wagner
- first_name: Britta
full_name: Wrede, Britta
last_name: Wrede
citation:
ama: 'Rohlfing KJ, Cimiano P, Scharlau I, et al. Explanation as a Social Practice:
Toward a Conceptual Framework for the Social Design of AI Systems. IEEE Transactions
on Cognitive and Developmental Systems. 2021;13(3):717-728. doi:10.1109/tcds.2020.3044366'
apa: 'Rohlfing, K. J., Cimiano, P., Scharlau, I., Matzner, T., Buhl, H. M., Buschmeier,
H., Esposito, E., Grimminger, A., Hammer, B., Haeb-Umbach, R., Horwath, I., Hüllermeier,
E., Kern, F., Kopp, S., Thommes, K., Ngonga Ngomo, A.-C., Schulte, C., Wachsmuth,
H., Wagner, P., & Wrede, B. (2021). Explanation as a Social Practice: Toward
a Conceptual Framework for the Social Design of AI Systems. IEEE Transactions
on Cognitive and Developmental Systems, 13(3), 717–728. https://doi.org/10.1109/tcds.2020.3044366'
bibtex: '@article{Rohlfing_Cimiano_Scharlau_Matzner_Buhl_Buschmeier_Esposito_Grimminger_Hammer_Haeb-Umbach_et
al._2021, title={Explanation as a Social Practice: Toward a Conceptual Framework
for the Social Design of AI Systems}, volume={13}, DOI={10.1109/tcds.2020.3044366},
number={3}, journal={IEEE Transactions on Cognitive and Developmental Systems},
author={Rohlfing, Katharina J. and Cimiano, Philipp and Scharlau, Ingrid and Matzner,
Tobias and Buhl, Heike M. and Buschmeier, Hendrik and Esposito, Elena and Grimminger,
Angela and Hammer, Barbara and Haeb-Umbach, Reinhold and et al.}, year={2021},
pages={717–728} }'
chicago: 'Rohlfing, Katharina J., Philipp Cimiano, Ingrid Scharlau, Tobias Matzner,
Heike M. Buhl, Hendrik Buschmeier, Elena Esposito, et al. “Explanation as a Social
Practice: Toward a Conceptual Framework for the Social Design of AI Systems.”
IEEE Transactions on Cognitive and Developmental Systems 13, no. 3 (2021):
717–28. https://doi.org/10.1109/tcds.2020.3044366.'
ieee: 'K. J. Rohlfing et al., “Explanation as a Social Practice: Toward a
Conceptual Framework for the Social Design of AI Systems,” IEEE Transactions
on Cognitive and Developmental Systems, vol. 13, no. 3, pp. 717–728, 2021,
doi: 10.1109/tcds.2020.3044366.'
mla: 'Rohlfing, Katharina J., et al. “Explanation as a Social Practice: Toward a
Conceptual Framework for the Social Design of AI Systems.” IEEE Transactions
on Cognitive and Developmental Systems, vol. 13, no. 3, 2021, pp. 717–28,
doi:10.1109/tcds.2020.3044366.'
short: K.J. Rohlfing, P. Cimiano, I. Scharlau, T. Matzner, H.M. Buhl, H. Buschmeier,
E. Esposito, A. Grimminger, B. Hammer, R. Haeb-Umbach, I. Horwath, E. Hüllermeier,
F. Kern, S. Kopp, K. Thommes, A.-C. Ngonga Ngomo, C. Schulte, H. Wachsmuth, P.
Wagner, B. Wrede, IEEE Transactions on Cognitive and Developmental Systems 13
(2021) 717–728.
date_created: 2021-09-14T20:52:57Z
date_updated: 2023-12-05T10:15:02Z
ddc:
- '300'
department:
- _id: '603'
- _id: '749'
- _id: '424'
- _id: '67'
- _id: '574'
- _id: '184'
- _id: '757'
- _id: '54'
- _id: '178'
doi: 10.1109/tcds.2020.3044366
file:
- access_level: open_access
content_type: application/pdf
creator: haebumb
date_created: 2023-11-20T16:33:51Z
date_updated: 2023-11-20T16:33:51Z
file_id: '49081'
file_name: 2020-12-01_explainability_final_version.pdf
file_size: 626217
relation: main_file
file_date_updated: 2023-11-20T16:33:51Z
has_accepted_license: '1'
intvolume: ' 13'
issue: '3'
keyword:
- Explainability
- process ofexplaining andunderstanding
- explainable artificial systems
language:
- iso: eng
oa: '1'
page: 717-728
project:
- _id: '109'
grant_number: '438445824'
name: 'TRR 318: TRR 318 - Erklärbarkeit konstruieren'
publication: IEEE Transactions on Cognitive and Developmental Systems
publication_identifier:
issn:
- 2379-8920
- 2379-8939
publication_status: published
quality_controlled: '1'
status: public
title: 'Explanation as a Social Practice: Toward a Conceptual Framework for the Social
Design of AI Systems'
type: journal_article
user_id: '42933'
volume: 13
year: '2021'
...
---
_id: '45724'
author:
- first_name: C. M.
full_name: Henderson, C. M.
last_name: Henderson
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: C. M.
full_name: Harmeling, C. M.
last_name: Harmeling
- first_name: R. W.
full_name: Palmatier, R. W.
last_name: Palmatier
citation:
ama: Henderson CM, Steinhoff L, Harmeling CM, Palmatier RW. Customer Inertia Marketing.
Journal of the Academy of Marketing Science. 2021;49(2):350-373. doi:http://dx.doi.org/10.1007/s11747-020-00744-0
apa: Henderson, C. M., Steinhoff, L., Harmeling, C. M., & Palmatier, R. W. (2021).
Customer Inertia Marketing. Journal of the Academy of Marketing Science,
49(2), 350–373. http://dx.doi.org/10.1007/s11747-020-00744-0
bibtex: '@article{Henderson_Steinhoff_Harmeling_Palmatier_2021, title={Customer
Inertia Marketing}, volume={49}, DOI={http://dx.doi.org/10.1007/s11747-020-00744-0},
number={2}, journal={Journal of the Academy of Marketing Science}, author={Henderson,
C. M. and Steinhoff, Lena and Harmeling, C. M. and Palmatier, R. W.}, year={2021},
pages={350–373} }'
chicago: 'Henderson, C. M., Lena Steinhoff, C. M. Harmeling, and R. W. Palmatier.
“Customer Inertia Marketing.” Journal of the Academy of Marketing Science
49, no. 2 (2021): 350–73. http://dx.doi.org/10.1007/s11747-020-00744-0.'
ieee: 'C. M. Henderson, L. Steinhoff, C. M. Harmeling, and R. W. Palmatier, “Customer
Inertia Marketing,” Journal of the Academy of Marketing Science, vol. 49,
no. 2, pp. 350–373, 2021, doi: http://dx.doi.org/10.1007/s11747-020-00744-0.'
mla: Henderson, C. M., et al. “Customer Inertia Marketing.” Journal of the Academy
of Marketing Science, vol. 49, no. 2, 2021, pp. 350–73, doi:http://dx.doi.org/10.1007/s11747-020-00744-0.
short: C.M. Henderson, L. Steinhoff, C.M. Harmeling, R.W. Palmatier, Journal of
the Academy of Marketing Science 49 (2021) 350–373.
date_created: 2023-06-22T16:35:09Z
date_updated: 2024-01-15T15:58:02Z
department:
- _id: '733'
doi: http://dx.doi.org/10.1007/s11747-020-00744-0
intvolume: ' 49'
issue: '2'
language:
- iso: eng
page: 350-373
publication: Journal of the Academy of Marketing Science
publication_status: published
status: public
title: Customer Inertia Marketing
type: journal_article
user_id: '68445'
volume: 49
year: '2021'
...
---
_id: '45725'
author:
- first_name: J. J.
full_name: Kim, J. J.
last_name: Kim
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: R. W.
full_name: Palmatier, R. W.
last_name: Palmatier
citation:
ama: Kim JJ, Steinhoff L, Palmatier RW. An Emerging Theory of Loyalty Program Dynamics.
Journal of the Academy of Marketing Science. 2021;49(1):71-95. doi:10.1007/s11747-020-00719-1
apa: Kim, J. J., Steinhoff, L., & Palmatier, R. W. (2021). An Emerging Theory
of Loyalty Program Dynamics. Journal of the Academy of Marketing Science,
49(1), 71–95. https://doi.org/10.1007/s11747-020-00719-1
bibtex: '@article{Kim_Steinhoff_Palmatier_2021, title={An Emerging Theory of Loyalty
Program Dynamics}, volume={49}, DOI={10.1007/s11747-020-00719-1},
number={1}, journal={Journal of the Academy of Marketing Science}, author={Kim,
J. J. and Steinhoff, Lena and Palmatier, R. W.}, year={2021}, pages={71–95} }'
chicago: 'Kim, J. J., Lena Steinhoff, and R. W. Palmatier. “An Emerging Theory of
Loyalty Program Dynamics.” Journal of the Academy of Marketing Science
49, no. 1 (2021): 71–95. https://doi.org/10.1007/s11747-020-00719-1.'
ieee: 'J. J. Kim, L. Steinhoff, and R. W. Palmatier, “An Emerging Theory of Loyalty
Program Dynamics,” Journal of the Academy of Marketing Science, vol. 49,
no. 1, pp. 71–95, 2021, doi: 10.1007/s11747-020-00719-1.'
mla: Kim, J. J., et al. “An Emerging Theory of Loyalty Program Dynamics.” Journal
of the Academy of Marketing Science, vol. 49, no. 1, 2021, pp. 71–95, doi:10.1007/s11747-020-00719-1.
short: J.J. Kim, L. Steinhoff, R.W. Palmatier, Journal of the Academy of Marketing
Science 49 (2021) 71–95.
date_created: 2023-06-22T16:36:19Z
date_updated: 2024-01-15T15:38:33Z
department:
- _id: '733'
doi: 10.1007/s11747-020-00719-1
intvolume: ' 49'
issue: '1'
language:
- iso: eng
page: 71-95
publication: Journal of the Academy of Marketing Science
publication_status: published
status: public
title: An Emerging Theory of Loyalty Program Dynamics
type: journal_article
user_id: '68445'
volume: 49
year: '2021'
...
---
_id: '45722'
author:
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: R. W.
full_name: Palmatier, R. W.
last_name: Palmatier
citation:
ama: 'Steinhoff L, Palmatier RW. Commentary: Opportunities and Challenges of Technology
in Relationship Marketing. Australasian Marketing Journal. 2021;29(2):111-117.
doi:https://doi.org/10.1016/j.ausmj.2020.07.003'
apa: 'Steinhoff, L., & Palmatier, R. W. (2021). Commentary: Opportunities and
Challenges of Technology in Relationship Marketing. Australasian Marketing
Journal, 29(2), 111–117. https://doi.org/10.1016/j.ausmj.2020.07.003'
bibtex: '@article{Steinhoff_Palmatier_2021, title={Commentary: Opportunities and
Challenges of Technology in Relationship Marketing}, volume={29}, DOI={https://doi.org/10.1016/j.ausmj.2020.07.003},
number={2}, journal={Australasian Marketing Journal}, author={Steinhoff, Lena
and Palmatier, R. W.}, year={2021}, pages={111–117} }'
chicago: 'Steinhoff, Lena, and R. W. Palmatier. “Commentary: Opportunities and Challenges
of Technology in Relationship Marketing.” Australasian Marketing Journal
29, no. 2 (2021): 111–17. https://doi.org/10.1016/j.ausmj.2020.07.003.'
ieee: 'L. Steinhoff and R. W. Palmatier, “Commentary: Opportunities and Challenges
of Technology in Relationship Marketing,” Australasian Marketing Journal,
vol. 29, no. 2, pp. 111–117, 2021, doi: https://doi.org/10.1016/j.ausmj.2020.07.003.'
mla: 'Steinhoff, Lena, and R. W. Palmatier. “Commentary: Opportunities and Challenges
of Technology in Relationship Marketing.” Australasian Marketing Journal,
vol. 29, no. 2, 2021, pp. 111–17, doi:https://doi.org/10.1016/j.ausmj.2020.07.003.'
short: L. Steinhoff, R.W. Palmatier, Australasian Marketing Journal 29 (2021) 111–117.
date_created: 2023-06-22T16:33:05Z
date_updated: 2024-01-15T16:00:30Z
department:
- _id: '733'
doi: https://doi.org/10.1016/j.ausmj.2020.07.003
intvolume: ' 29'
issue: '2'
language:
- iso: eng
page: 111-117
publication: Australasian Marketing Journal
publication_status: published
status: public
title: 'Commentary: Opportunities and Challenges of Technology in Relationship Marketing'
type: journal_article
user_id: '68445'
volume: 29
year: '2021'
...
---
_id: '45723'
author:
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: M. M.
full_name: Zondag, M. M.
last_name: Zondag
citation:
ama: 'Steinhoff L, Zondag MM. Loyalty Programs as Travel Companions: Complementary
Service Features across Customer Journey Stages. Journal of Business Research.
2021;129:70-82. doi:10.1016/j.jbusres.2021.02.016'
apa: 'Steinhoff, L., & Zondag, M. M. (2021). Loyalty Programs as Travel Companions:
Complementary Service Features across Customer Journey Stages. Journal of Business
Research, 129, 70–82. https://doi.org/10.1016/j.jbusres.2021.02.016'
bibtex: '@article{Steinhoff_Zondag_2021, title={Loyalty Programs as Travel Companions:
Complementary Service Features across Customer Journey Stages}, volume={129},
DOI={10.1016/j.jbusres.2021.02.016},
journal={Journal of Business Research}, author={Steinhoff, Lena and Zondag, M.
M.}, year={2021}, pages={70–82} }'
chicago: 'Steinhoff, Lena, and M. M. Zondag. “Loyalty Programs as Travel Companions:
Complementary Service Features across Customer Journey Stages.” Journal of
Business Research 129 (2021): 70–82. https://doi.org/10.1016/j.jbusres.2021.02.016.'
ieee: 'L. Steinhoff and M. M. Zondag, “Loyalty Programs as Travel Companions: Complementary
Service Features across Customer Journey Stages,” Journal of Business Research,
vol. 129, pp. 70–82, 2021, doi: 10.1016/j.jbusres.2021.02.016.'
mla: 'Steinhoff, Lena, and M. M. Zondag. “Loyalty Programs as Travel Companions:
Complementary Service Features across Customer Journey Stages.” Journal of
Business Research, vol. 129, 2021, pp. 70–82, doi:10.1016/j.jbusres.2021.02.016.'
short: L. Steinhoff, M.M. Zondag, Journal of Business Research 129 (2021) 70–82.
date_created: 2023-06-22T16:33:54Z
date_updated: 2024-01-15T16:02:03Z
department:
- _id: '733'
doi: 10.1016/j.jbusres.2021.02.016
intvolume: ' 129'
language:
- iso: eng
page: 70-82
publication: Journal of Business Research
publication_status: published
status: public
title: 'Loyalty Programs as Travel Companions: Complementary Service Features across
Customer Journey Stages'
type: journal_article
user_id: '68445'
volume: 129
year: '2021'
...
---
_id: '45740'
author:
- first_name: B.
full_name: Alberternst, B.
last_name: Alberternst
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: M.
full_name: Giesler, M.
last_name: Giesler
citation:
ama: 'Alberternst B, Eggert A, Steinhoff L, Giesler M. Understanding and Measuring
Consumer Solidarity as a Collective Bond. In: Proceedings of the 50th European
Marketing Academy (EMAC) Conference, Madrid. ; 2021.'
apa: Alberternst, B., Eggert, A., Steinhoff, L., & Giesler, M. (2021). Understanding
and Measuring Consumer Solidarity as a Collective Bond. Proceedings of the
50th European Marketing Academy (EMAC) Conference, Madrid. Proceedings of
the 50th European Marketing Academy (EMAC) Conference, Madrid.
bibtex: '@inproceedings{Alberternst_Eggert_Steinhoff_Giesler_2021, title={Understanding
and Measuring Consumer Solidarity as a Collective Bond}, booktitle={Proceedings
of the 50th European Marketing Academy (EMAC) Conference, Madrid}, author={Alberternst,
B. and Eggert, A. and Steinhoff, Lena and Giesler, M.}, year={2021} }'
chicago: Alberternst, B., A. Eggert, Lena Steinhoff, and M. Giesler. “Understanding
and Measuring Consumer Solidarity as a Collective Bond.” In Proceedings of
the 50th European Marketing Academy (EMAC) Conference, Madrid, 2021.
ieee: B. Alberternst, A. Eggert, L. Steinhoff, and M. Giesler, “Understanding and
Measuring Consumer Solidarity as a Collective Bond,” presented at the Proceedings
of the 50th European Marketing Academy (EMAC) Conference, Madrid, 2021.
mla: Alberternst, B., et al. “Understanding and Measuring Consumer Solidarity as
a Collective Bond.” Proceedings of the 50th European Marketing Academy (EMAC)
Conference, Madrid, 2021.
short: 'B. Alberternst, A. Eggert, L. Steinhoff, M. Giesler, in: Proceedings of
the 50th European Marketing Academy (EMAC) Conference, Madrid, 2021.'
conference:
location: Madrid
name: Proceedings of the 50th European Marketing Academy (EMAC) Conference
date_created: 2023-06-22T16:56:42Z
date_updated: 2024-01-15T16:25:53Z
department:
- _id: '733'
language:
- iso: eng
publication: Proceedings of the 50th European Marketing Academy (EMAC) Conference,
Madrid
publication_status: published
status: public
title: Understanding and Measuring Consumer Solidarity as a Collective Bond
type: conference
user_id: '68445'
year: '2021'
...
---
_id: '17860'
abstract:
- lang: eng
text: "Purpose\r\nThe purpose of this paper is to identify strategic options and
challenges that arise when an industrial firm moves from providing smart service
toward providing a platform.\r\n\r\nDesign/methodology/approach\r\nThis conceptual
study takes on a multidisciplinary research perspective that integrates concepts,
theories and insights from service management and marketing, information systems
and platform economics.\r\n\r\nFindings\r\nThe paper outlines three platform types
– smart data platform, smart product platform and matching platform – as strategic
options for firms that wish to evolve from smart service providers to platform
providers.\r\n\r\nResearch limitations/implications\r\nInvestigating smart service
platforms calls for launching interdisciplinary research initiatives. Promising
research avenues are outlined to span boundaries that separate different research
disciplines today.\r\n\r\nPractical implications\r\nManaging a successful transition
from providing smart service toward providing a platform requires making significant
investments in IT, platform-related capabilities and skills, as well as implement
new approaches toward relationship management and brand-building.\r\n\r\nOriginality/value\r\nThe
findings described in this paper are valuable to researchers in multiple disciplines
seeking to develop and to justify theory related to platforms in industrial scenarios."
article_type: original
author:
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Dennis
full_name: Kundisch, Dennis
id: '21117'
last_name: Kundisch
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: 'Beverungen D, Kundisch D, Wünderlich N. Transforming into a Platform Provider:
Strategic Options for Industrial Smart Service Providers. Journal of Service
Management. 2021;32(4):507-532. doi:10.1108/JOSM-03-2020-0066'
apa: 'Beverungen, D., Kundisch, D., & Wünderlich, N. (2021). Transforming into
a Platform Provider: Strategic Options for Industrial Smart Service Providers.
Journal of Service Management, 32(4), 507–532. https://doi.org/10.1108/JOSM-03-2020-0066'
bibtex: '@article{Beverungen_Kundisch_Wünderlich_2021, title={Transforming into
a Platform Provider: Strategic Options for Industrial Smart Service Providers},
volume={32}, DOI={10.1108/JOSM-03-2020-0066},
number={4}, journal={Journal of Service Management}, publisher={Emerald Insight},
author={Beverungen, Daniel and Kundisch, Dennis and Wünderlich, Nancy}, year={2021},
pages={507–532} }'
chicago: 'Beverungen, Daniel, Dennis Kundisch, and Nancy Wünderlich. “Transforming
into a Platform Provider: Strategic Options for Industrial Smart Service Providers.”
Journal of Service Management 32, no. 4 (2021): 507–32. https://doi.org/10.1108/JOSM-03-2020-0066.'
ieee: 'D. Beverungen, D. Kundisch, and N. Wünderlich, “Transforming into a Platform
Provider: Strategic Options for Industrial Smart Service Providers,” Journal
of Service Management, vol. 32, no. 4, pp. 507–532, 2021, doi: 10.1108/JOSM-03-2020-0066.'
mla: 'Beverungen, Daniel, et al. “Transforming into a Platform Provider: Strategic
Options for Industrial Smart Service Providers.” Journal of Service Management,
vol. 32, no. 4, Emerald Insight, 2021, pp. 507–32, doi:10.1108/JOSM-03-2020-0066.'
short: D. Beverungen, D. Kundisch, N. Wünderlich, Journal of Service Management
32 (2021) 507–532.
date_created: 2020-08-12T12:12:36Z
date_updated: 2024-04-18T12:46:37Z
ddc:
- '380'
department:
- _id: '276'
- _id: '181'
doi: 10.1108/JOSM-03-2020-0066
intvolume: ' 32'
issue: '4'
keyword:
- Smart service
- Platform
- Interdisciplinary research
- Manufacturing company
- Smart service provider
- Platform economics
- Information systems
- Multi-sided markets
- Business-to-business (B2B) markets
language:
- iso: eng
page: 507-532
project:
- _id: '1'
grant_number: '160364472'
name: SFB 901
- _id: '4'
name: SFB 901 - Project Area C
- _id: '17'
name: SFB 901 - Subproject C5
publication: Journal of Service Management
publication_identifier:
issn:
- 507-532
publication_status: published
publisher: Emerald Insight
quality_controlled: '1'
status: public
title: 'Transforming into a Platform Provider: Strategic Options for Industrial Smart
Service Providers'
type: journal_article
user_id: '59677'
volume: 32
year: '2021'
...
---
_id: '21289'
author:
- first_name: Daniel
full_name: Kaimann, Daniel
id: '18949'
last_name: Kaimann
- first_name: Ilka
full_name: Tanneberg, Ilka
last_name: Tanneberg
- first_name: Joe
full_name: Cox, Joe
last_name: Cox
citation:
ama: 'Kaimann D, Tanneberg I, Cox J. “I will survive”: Online streaming and the
chart survival of music tracks. Managerial and Decision Economics. 2021;42(1):3-20.
doi:10.1002/mde.3226'
apa: 'Kaimann, D., Tanneberg, I., & Cox, J. (2021). “I will survive”: Online
streaming and the chart survival of music tracks. Managerial and Decision Economics,
42(1), 3–20. https://doi.org/10.1002/mde.3226'
bibtex: '@article{Kaimann_Tanneberg_Cox_2021, title={“I will survive”: Online streaming
and the chart survival of music tracks}, volume={42}, DOI={10.1002/mde.3226},
number={1}, journal={Managerial and Decision Economics}, author={Kaimann, Daniel
and Tanneberg, Ilka and Cox, Joe}, year={2021}, pages={3–20} }'
chicago: 'Kaimann, Daniel, Ilka Tanneberg, and Joe Cox. “‘I Will Survive’: Online
Streaming and the Chart Survival of Music Tracks.” Managerial and Decision
Economics 42, no. 1 (2021): 3–20. https://doi.org/10.1002/mde.3226.'
ieee: 'D. Kaimann, I. Tanneberg, and J. Cox, “‘I will survive’: Online streaming
and the chart survival of music tracks,” Managerial and Decision Economics,
vol. 42, no. 1, pp. 3–20, 2021, doi: 10.1002/mde.3226.'
mla: 'Kaimann, Daniel, et al. “‘I Will Survive’: Online Streaming and the Chart
Survival of Music Tracks.” Managerial and Decision Economics, vol. 42,
no. 1, 2021, pp. 3–20, doi:10.1002/mde.3226.'
short: D. Kaimann, I. Tanneberg, J. Cox, Managerial and Decision Economics 42 (2021)
3–20.
date_created: 2021-02-26T13:21:40Z
date_updated: 2023-05-16T15:38:01Z
department:
- _id: '183'
doi: 10.1002/mde.3226
intvolume: ' 42'
issue: '1'
language:
- iso: eng
page: 3-20
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
publication: Managerial and Decision Economics
publication_identifier:
issn:
- 0143-6570
- 1099-1468
publication_status: published
status: public
title: '“I will survive”: Online streaming and the chart survival of music tracks'
type: journal_article
user_id: '18949'
volume: 42
year: '2021'
...
---
_id: '46670'
author:
- first_name: L.
full_name: Harrmann, L.
last_name: Harrmann
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
citation:
ama: 'Harrmann L, Böhm E, Eggert A. Exploring the paths towards service growth in
manufacturing companies. In: 2021 AMA Winter Academic Conference. ; 2021.'
apa: Harrmann, L., Böhm, E., & Eggert, A. (2021). Exploring the paths towards
service growth in manufacturing companies. 2021 AMA Winter Academic Conference.
2021 AMA Winter Academic Conference.
bibtex: '@inproceedings{Harrmann_Böhm_Eggert_2021, title={Exploring the paths towards
service growth in manufacturing companies}, booktitle={2021 AMA Winter Academic
Conference}, author={Harrmann, L. and Böhm, Eva and Eggert, A.}, year={2021} }'
chicago: Harrmann, L., Eva Böhm, and A. Eggert. “Exploring the Paths towards Service
Growth in Manufacturing Companies.” In 2021 AMA Winter Academic Conference,
2021.
ieee: L. Harrmann, E. Böhm, and A. Eggert, “Exploring the paths towards service
growth in manufacturing companies,” presented at the 2021 AMA Winter Academic
Conference, 2021.
mla: Harrmann, L., et al. “Exploring the Paths towards Service Growth in Manufacturing
Companies.” 2021 AMA Winter Academic Conference, 2021.
short: 'L. Harrmann, E. Böhm, A. Eggert, in: 2021 AMA Winter Academic Conference,
2021.'
conference:
name: 2021 AMA Winter Academic Conference
date_created: 2023-08-25T07:34:06Z
date_updated: 2023-08-25T10:07:10Z
department:
- _id: '785'
language:
- iso: eng
publication: 2021 AMA Winter Academic Conference
publication_status: published
status: public
title: Exploring the paths towards service growth in manufacturing companies
type: conference
user_id: '49063'
year: '2021'
...
---
_id: '41338'
abstract:
- lang: eng
text: AbstractThis study explains how manufacturers
tackle the critical managerial challenge of transforming a product-focused sales
force to undertake solution selling. Through an application of configurational
theory, the authors explain how individual and organizational conditions combine
to determine salespeople’s engagement in solution selling. Multilevel, multisource
data from the sales organization of a global supplier of building solutions represent
input from salespeople (N = 184), solution champions
(N = 23), and sales managers (N = 26).
A fuzzy set qualitative comparative analysis reveals no single, optimal way to
overcome transformation challenges. Rather, consistent with prior research, solution
selling requires certain types of salespeople, because value-based selling is
a necessary condition for successful engagement. Beyond this foundational condition,
a heterogeneous sales force can be engaged, as long as the organization provides
appropriate support that is tailored to individual salespersons’ needs. The findings
affirm that this viable support can come from either sales managers or solution
champions.
author:
- first_name: Anna
full_name: Salonen, Anna
last_name: Salonen
- first_name: Harri
full_name: Terho, Harri
last_name: Terho
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: Ari
full_name: Virtanen, Ari
last_name: Virtanen
- first_name: Risto
full_name: Rajala, Risto
last_name: Rajala
citation:
ama: 'Salonen A, Terho H, Böhm E, Virtanen A, Rajala R. Engaging a product-focused
sales force in solution selling: interplay of individual- and organizational-level
conditions. Journal of the Academy of Marketing Science. 2021;49(1):139-163.
doi:10.1007/s11747-020-00729-z'
apa: 'Salonen, A., Terho, H., Böhm, E., Virtanen, A., & Rajala, R. (2021). Engaging
a product-focused sales force in solution selling: interplay of individual- and
organizational-level conditions. Journal of the Academy of Marketing Science,
49(1), 139–163. https://doi.org/10.1007/s11747-020-00729-z'
bibtex: '@article{Salonen_Terho_Böhm_Virtanen_Rajala_2021, title={Engaging a product-focused
sales force in solution selling: interplay of individual- and organizational-level
conditions}, volume={49}, DOI={10.1007/s11747-020-00729-z},
number={1}, journal={Journal of the Academy of Marketing Science}, publisher={Springer
Science and Business Media LLC}, author={Salonen, Anna and Terho, Harri and Böhm,
Eva and Virtanen, Ari and Rajala, Risto}, year={2021}, pages={139–163} }'
chicago: 'Salonen, Anna, Harri Terho, Eva Böhm, Ari Virtanen, and Risto Rajala.
“Engaging a Product-Focused Sales Force in Solution Selling: Interplay of Individual-
and Organizational-Level Conditions.” Journal of the Academy of Marketing Science
49, no. 1 (2021): 139–63. https://doi.org/10.1007/s11747-020-00729-z.'
ieee: 'A. Salonen, H. Terho, E. Böhm, A. Virtanen, and R. Rajala, “Engaging a product-focused
sales force in solution selling: interplay of individual- and organizational-level
conditions,” Journal of the Academy of Marketing Science, vol. 49, no.
1, pp. 139–163, 2021, doi: 10.1007/s11747-020-00729-z.'
mla: 'Salonen, Anna, et al. “Engaging a Product-Focused Sales Force in Solution
Selling: Interplay of Individual- and Organizational-Level Conditions.” Journal
of the Academy of Marketing Science, vol. 49, no. 1, Springer Science and
Business Media LLC, 2021, pp. 139–63, doi:10.1007/s11747-020-00729-z.'
short: A. Salonen, H. Terho, E. Böhm, A. Virtanen, R. Rajala, Journal of the Academy
of Marketing Science 49 (2021) 139–163.
date_created: 2023-02-01T08:30:20Z
date_updated: 2023-09-01T10:15:17Z
department:
- _id: '785'
doi: 10.1007/s11747-020-00729-z
extern: '1'
intvolume: ' 49'
issue: '1'
keyword:
- Marketing
- Economics and Econometrics
- Business and International Management
language:
- iso: eng
page: 139-163
publication: Journal of the Academy of Marketing Science
publication_identifier:
issn:
- 0092-0703
- 1552-7824
publication_status: published
publisher: Springer Science and Business Media LLC
status: public
title: 'Engaging a product-focused sales force in solution selling: interplay of individual-
and organizational-level conditions'
type: journal_article
user_id: '49063'
volume: 49
year: '2021'
...
---
_id: '41337'
abstract:
- lang: eng
text: AbstractOnline reviews have profound impacts
on firm success in terms of sales volume and how much customers are willing to
pay, yet firms remain highly dependent on customers’ voluntary contributions.
A popular way to increase the number of online reviews is to use product testing
programs, which offer participants free products in exchange for writing reviews.
Firms that employ this practice generally hope to increase review quality and
secure higher product rating scores. However, a qualitative study, experimental
study, and multilevel analysis of a field study dataset of more than 200,000 online
reviews by product testers combine to reveal that product testing programs do
not necessarily generate higher quality reviews, nor better product ratings. Only
in certain circumstances (e.g., higher priced products) does offering a product
testing program generate these benefits for the firm. Therefore, companies should
consider carefully if and when they want to offer product testing programs.
author:
- first_name: Ina
full_name: Garnefeld, Ina
last_name: Garnefeld
- first_name: Tabea
full_name: Krah, Tabea
last_name: Krah
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: Dwayne D.
full_name: Gremler, Dwayne D.
last_name: Gremler
citation:
ama: 'Garnefeld I, Krah T, Böhm E, Gremler DD. Online reviews generated through
product testing: can more favorable reviews be enticed with free products? Journal
of the Academy of Marketing Science. 2021;49(4):703-722. doi:10.1007/s11747-021-00770-6'
apa: 'Garnefeld, I., Krah, T., Böhm, E., & Gremler, D. D. (2021). Online reviews
generated through product testing: can more favorable reviews be enticed with
free products? Journal of the Academy of Marketing Science, 49(4),
703–722. https://doi.org/10.1007/s11747-021-00770-6'
bibtex: '@article{Garnefeld_Krah_Böhm_Gremler_2021, title={Online reviews generated
through product testing: can more favorable reviews be enticed with free products?},
volume={49}, DOI={10.1007/s11747-021-00770-6},
number={4}, journal={Journal of the Academy of Marketing Science}, publisher={Springer
Science and Business Media LLC}, author={Garnefeld, Ina and Krah, Tabea and Böhm,
Eva and Gremler, Dwayne D.}, year={2021}, pages={703–722} }'
chicago: 'Garnefeld, Ina, Tabea Krah, Eva Böhm, and Dwayne D. Gremler. “Online Reviews
Generated through Product Testing: Can More Favorable Reviews Be Enticed with
Free Products?” Journal of the Academy of Marketing Science 49, no. 4 (2021):
703–22. https://doi.org/10.1007/s11747-021-00770-6.'
ieee: 'I. Garnefeld, T. Krah, E. Böhm, and D. D. Gremler, “Online reviews generated
through product testing: can more favorable reviews be enticed with free products?,”
Journal of the Academy of Marketing Science, vol. 49, no. 4, pp. 703–722,
2021, doi: 10.1007/s11747-021-00770-6.'
mla: 'Garnefeld, Ina, et al. “Online Reviews Generated through Product Testing:
Can More Favorable Reviews Be Enticed with Free Products?” Journal of the Academy
of Marketing Science, vol. 49, no. 4, Springer Science and Business Media
LLC, 2021, pp. 703–22, doi:10.1007/s11747-021-00770-6.'
short: I. Garnefeld, T. Krah, E. Böhm, D.D. Gremler, Journal of the Academy of Marketing
Science 49 (2021) 703–722.
date_created: 2023-02-01T08:29:53Z
date_updated: 2023-09-01T10:12:36Z
department:
- _id: '785'
doi: 10.1007/s11747-021-00770-6
extern: '1'
intvolume: ' 49'
issue: '4'
keyword:
- Marketing
- Economics and Econometrics
- Business and International Management
language:
- iso: eng
page: 703-722
publication: Journal of the Academy of Marketing Science
publication_identifier:
issn:
- 0092-0703
- 1552-7824
publication_status: published
publisher: Springer Science and Business Media LLC
status: public
title: 'Online reviews generated through product testing: can more favorable reviews
be enticed with free products?'
type: journal_article
user_id: '49063'
volume: 49
year: '2021'
...
---
_id: '46635'
author:
- first_name: Tobias
full_name: Schaefers, Tobias
last_name: Schaefers
- first_name: Stefan
full_name: Ruffer, Stefan
last_name: Ruffer
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
citation:
ama: 'Schaefers T, Ruffer S, Böhm E. Outcome-based contracting from the customers’
perspective: A means-end chain analytical exploration. Industrial Marketing
Management. 2021;93:466-481. doi:10.1016/j.indmarman.2020.06.002'
apa: 'Schaefers, T., Ruffer, S., & Böhm, E. (2021). Outcome-based contracting
from the customers’ perspective: A means-end chain analytical exploration. Industrial
Marketing Management, 93, 466–481. https://doi.org/10.1016/j.indmarman.2020.06.002'
bibtex: '@article{Schaefers_Ruffer_Böhm_2021, title={Outcome-based contracting from
the customers’ perspective: A means-end chain analytical exploration}, volume={93},
DOI={10.1016/j.indmarman.2020.06.002},
journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Schaefers,
Tobias and Ruffer, Stefan and Böhm, Eva}, year={2021}, pages={466–481} }'
chicago: 'Schaefers, Tobias, Stefan Ruffer, and Eva Böhm. “Outcome-Based Contracting
from the Customers’ Perspective: A Means-End Chain Analytical Exploration.” Industrial
Marketing Management 93 (2021): 466–81. https://doi.org/10.1016/j.indmarman.2020.06.002.'
ieee: 'T. Schaefers, S. Ruffer, and E. Böhm, “Outcome-based contracting from the
customers’ perspective: A means-end chain analytical exploration,” Industrial
Marketing Management, vol. 93, pp. 466–481, 2021, doi: 10.1016/j.indmarman.2020.06.002.'
mla: 'Schaefers, Tobias, et al. “Outcome-Based Contracting from the Customers’ Perspective:
A Means-End Chain Analytical Exploration.” Industrial Marketing Management,
vol. 93, Elsevier BV, 2021, pp. 466–81, doi:10.1016/j.indmarman.2020.06.002.'
short: T. Schaefers, S. Ruffer, E. Böhm, Industrial Marketing Management 93 (2021)
466–481.
date_created: 2023-08-22T13:22:58Z
date_updated: 2023-09-01T10:13:53Z
department:
- _id: '785'
doi: 10.1016/j.indmarman.2020.06.002
extern: '1'
intvolume: ' 93'
keyword:
- Marketing
language:
- iso: eng
page: 466-481
publication: Industrial Marketing Management
publication_identifier:
issn:
- 0019-8501
publication_status: published
publisher: Elsevier BV
status: public
title: 'Outcome-based contracting from the customers'' perspective: A means-end chain
analytical exploration'
type: journal_article
user_id: '49063'
volume: 93
year: '2021'
...
---
_id: '45741'
author:
- first_name: B.
full_name: Alberternst, B.
last_name: Alberternst
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: M.
full_name: Giesler, M.
last_name: Giesler
citation:
ama: 'Alberternst B, Steinhoff L, Eggert A, Giesler M. Consumer Solidarity: A Social-System
Perspective on the Glue that Holds Society Together. In: 2021 AMA Winter Academic
Conference Proceedings, St. Petersburg. ; 2021.'
apa: 'Alberternst, B., Steinhoff, L., Eggert, A., & Giesler, M. (2021). Consumer
Solidarity: A Social-System Perspective on the Glue that Holds Society Together.
2021 AMA Winter Academic Conference Proceedings, St. Petersburg. 2021 AMA
Winter Marketing Educators’ Conference Proceedings, St. Petersburg.'
bibtex: '@inproceedings{Alberternst_Steinhoff_Eggert_Giesler_2021, title={Consumer
Solidarity: A Social-System Perspective on the Glue that Holds Society Together},
booktitle={2021 AMA Winter Academic Conference Proceedings, St. Petersburg}, author={Alberternst,
B. and Steinhoff, Lena and Eggert, A. and Giesler, M.}, year={2021} }'
chicago: 'Alberternst, B., Lena Steinhoff, A. Eggert, and M. Giesler. “Consumer
Solidarity: A Social-System Perspective on the Glue That Holds Society Together.”
In 2021 AMA Winter Academic Conference Proceedings, St. Petersburg, 2021.'
ieee: 'B. Alberternst, L. Steinhoff, A. Eggert, and M. Giesler, “Consumer Solidarity:
A Social-System Perspective on the Glue that Holds Society Together,” presented
at the 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg,
2021.'
mla: 'Alberternst, B., et al. “Consumer Solidarity: A Social-System Perspective
on the Glue That Holds Society Together.” 2021 AMA Winter Academic Conference
Proceedings, St. Petersburg, 2021.'
short: 'B. Alberternst, L. Steinhoff, A. Eggert, M. Giesler, in: 2021 AMA Winter
Academic Conference Proceedings, St. Petersburg, 2021.'
conference:
location: St. Petersburg
name: 2021 AMA Winter Marketing Educators’ Conference Proceedings
date_created: 2023-06-22T16:57:43Z
date_updated: 2026-01-13T09:31:26Z
department:
- _id: '733'
language:
- iso: eng
publication: 2021 AMA Winter Academic Conference Proceedings, St. Petersburg
publication_status: published
status: public
title: 'Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society
Together'
type: conference
user_id: '102525'
year: '2021'
...
---
_id: '24373'
author:
- first_name: Benjamin
full_name: Krebs, Benjamin
id: '49220'
last_name: Krebs
citation:
ama: 'Krebs B. Antecedents and Performance Consequences of High-Potential Scheme
Use. In: Academy of Management Proceedings. Vol 1. ; 2020.'
apa: Krebs, B. (2020). Antecedents and Performance Consequences of High-Potential
Scheme Use. Academy of Management Proceedings, 1(21233).
bibtex: '@inproceedings{Krebs_2020, title={Antecedents and Performance Consequences
of High-Potential Scheme Use}, volume={1}, number={21233}, booktitle={Academy
of Management Proceedings}, author={Krebs, Benjamin}, year={2020} }'
chicago: Krebs, Benjamin. “Antecedents and Performance Consequences of High-Potential
Scheme Use.” In Academy of Management Proceedings, Vol. 1, 2020.
ieee: B. Krebs, “Antecedents and Performance Consequences of High-Potential Scheme
Use,” in Academy of Management Proceedings, 2020, vol. 1, no. 21233.
mla: Krebs, Benjamin. “Antecedents and Performance Consequences of High-Potential
Scheme Use.” Academy of Management Proceedings, vol. 1, no. 21233, 2020.
short: 'B. Krebs, in: Academy of Management Proceedings, 2020.'
date_created: 2021-09-14T11:17:08Z
date_updated: 2022-01-06T06:56:19Z
department:
- _id: '178'
intvolume: ' 1'
issue: '21233'
language:
- iso: eng
publication: Academy of Management Proceedings
status: public
title: Antecedents and Performance Consequences of High-Potential Scheme Use
type: conference
user_id: '49220'
volume: 1
year: '2020'
...
---
_id: '21126'
author:
- first_name: Satu
full_name: Pekkarinen, Satu
last_name: Pekkarinen
- first_name: Lea
full_name: Hennala, Lea
last_name: Hennala
- first_name: Outi
full_name: Tuisku, Outi
last_name: Tuisku
- first_name: Christine
full_name: Gustafsson, Christine
last_name: Gustafsson
- first_name: Rose-Marie
full_name: Johansson-Pajala, Rose-Marie
last_name: Johansson-Pajala
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
- first_name: Julia Amelie
full_name: Hoppe, Julia Amelie
id: '73093'
last_name: Hoppe
- first_name: Helinä
full_name: Melkas, Helinä
last_name: Melkas
citation:
ama: 'Pekkarinen S, Hennala L, Tuisku O, et al. Care robots in society: Knowledge
and orientation needs. Gerontechnology. 2020. doi:10.4017/gt.2020.19.s.69664'
apa: 'Pekkarinen, S., Hennala, L., Tuisku, O., Gustafsson, C., Johansson-Pajala,
R.-M., Thommes, K., … Melkas, H. (2020). Care robots in society: Knowledge and
orientation needs. Gerontechnology. https://doi.org/10.4017/gt.2020.19.s.69664'
bibtex: '@article{Pekkarinen_Hennala_Tuisku_Gustafsson_Johansson-Pajala_Thommes_Hoppe_Melkas_2020,
title={Care robots in society: Knowledge and orientation needs}, DOI={10.4017/gt.2020.19.s.69664},
journal={Gerontechnology}, author={Pekkarinen, Satu and Hennala, Lea and Tuisku,
Outi and Gustafsson, Christine and Johansson-Pajala, Rose-Marie and Thommes, Kirsten
and Hoppe, Julia Amelie and Melkas, Helinä}, year={2020} }'
chicago: 'Pekkarinen, Satu, Lea Hennala, Outi Tuisku, Christine Gustafsson, Rose-Marie
Johansson-Pajala, Kirsten Thommes, Julia Amelie Hoppe, and Helinä Melkas. “Care
Robots in Society: Knowledge and Orientation Needs.” Gerontechnology, 2020.
https://doi.org/10.4017/gt.2020.19.s.69664.'
ieee: 'S. Pekkarinen et al., “Care robots in society: Knowledge and orientation
needs,” Gerontechnology, 2020.'
mla: 'Pekkarinen, Satu, et al. “Care Robots in Society: Knowledge and Orientation
Needs.” Gerontechnology, 2020, doi:10.4017/gt.2020.19.s.69664.'
short: S. Pekkarinen, L. Hennala, O. Tuisku, C. Gustafsson, R.-M. Johansson-Pajala,
K. Thommes, J.A. Hoppe, H. Melkas, Gerontechnology (2020).
date_created: 2021-02-03T07:24:04Z
date_updated: 2022-01-06T06:54:46Z
department:
- _id: '178'
doi: 10.4017/gt.2020.19.s.69664
language:
- iso: eng
project:
- _id: '46'
grant_number: 16SV7954
name: 'Use of care robots in welfare services: New models for effective orientation'
publication: Gerontechnology
publication_identifier:
issn:
- 1569-1101
- 1569-111X
publication_status: published
status: public
title: 'Care robots in society: Knowledge and orientation needs'
type: journal_article
user_id: '49071'
year: '2020'
...
---
_id: '21127'
author:
- first_name: Rose-Marie
full_name: Johansson-Pajala, Rose-Marie
last_name: Johansson-Pajala
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
- first_name: Julia Amelie
full_name: Hoppe, Julia Amelie
id: '73093'
last_name: Hoppe
- first_name: Outi
full_name: Tuisku, Outi
last_name: Tuisku
- first_name: Lea
full_name: Hennala, Lea
last_name: Hennala
- first_name: Satu
full_name: Pekkarinen, Satu
last_name: Pekkarinen
- first_name: Helinä
full_name: Melkas, Helinä
last_name: Melkas
- first_name: Christine
full_name: Gustafsson, Christine
last_name: Gustafsson
citation:
ama: Johansson-Pajala R-M, Thommes K, Hoppe JA, et al. The need for care robot orientation
in elder care services. Gerontechnology. 2020. doi:10.4017/gt.2020.19.s.69574
apa: Johansson-Pajala, R.-M., Thommes, K., Hoppe, J. A., Tuisku, O., Hennala, L.,
Pekkarinen, S., … Gustafsson, C. (2020). The need for care robot orientation in
elder care services. Gerontechnology. https://doi.org/10.4017/gt.2020.19.s.69574
bibtex: '@article{Johansson-Pajala_Thommes_Hoppe_Tuisku_Hennala_Pekkarinen_Melkas_Gustafsson_2020,
title={The need for care robot orientation in elder care services}, DOI={10.4017/gt.2020.19.s.69574},
journal={Gerontechnology}, author={Johansson-Pajala, Rose-Marie and Thommes, Kirsten
and Hoppe, Julia Amelie and Tuisku, Outi and Hennala, Lea and Pekkarinen, Satu
and Melkas, Helinä and Gustafsson, Christine}, year={2020} }'
chicago: Johansson-Pajala, Rose-Marie, Kirsten Thommes, Julia Amelie Hoppe, Outi
Tuisku, Lea Hennala, Satu Pekkarinen, Helinä Melkas, and Christine Gustafsson.
“The Need for Care Robot Orientation in Elder Care Services.” Gerontechnology,
2020. https://doi.org/10.4017/gt.2020.19.s.69574.
ieee: R.-M. Johansson-Pajala et al., “The need for care robot orientation
in elder care services,” Gerontechnology, 2020.
mla: Johansson-Pajala, Rose-Marie, et al. “The Need for Care Robot Orientation in
Elder Care Services.” Gerontechnology, 2020, doi:10.4017/gt.2020.19.s.69574.
short: R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, O. Tuisku, L. Hennala, S.
Pekkarinen, H. Melkas, C. Gustafsson, Gerontechnology (2020).
date_created: 2021-02-03T07:30:59Z
date_updated: 2022-01-06T06:54:46Z
department:
- _id: '178'
doi: 10.4017/gt.2020.19.s.69574
language:
- iso: eng
project:
- _id: '46'
grant_number: 16SV7954
name: 'Use of care robots in welfare services: New models for effective orientation'
publication: Gerontechnology
publication_identifier:
issn:
- 1569-1101
- 1569-111X
publication_status: published
status: public
title: The need for care robot orientation in elder care services
type: journal_article
user_id: '49071'
year: '2020'
...