--- _id: '8538' abstract: - lang: eng text: 'This paper explores Finnish, German and Swedish older adults’ perceptions of a future welfare service with increased use of welfare technologies, specifically care robots. The issues are the rapid digitalization and development of health and welfare technology, which presently is mainly technology driven (not need or user driven), and the demographic challenge. The aim of the study was to explore older adults’ perception of the future use of welfare technology or care robots. A qualitative approach with focus group discussions was employed, followed by thematic analysis. The results are presented in four overall themes: the impact on daily life for older adults and professional caregivers, codes of practice and terms of use, dissemination of information and knowledge, and conditions for successful implementation. There were significant differences in the informants’ attitudes toward and knowledge about care robots. However, the informants’ attitudes appeared to change during the focus groups and in general, became more positive. Authentic needs, which care robots could support, refer to independence, safety and security, and the ability to manage or ease daily life or working life. The results suggest that older adults, after receiving relevant information, were open to the idea of being supported by care robots in their daily lives.' author: - first_name: Rose-Marie full_name: Johansson-Pajala, Rose-Marie last_name: Johansson-Pajala - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes - first_name: Julia Amelie full_name: Hoppe, Julia Amelie id: '73093' last_name: Hoppe - first_name: Outi full_name: Tuisku, Outi last_name: Tuisku - first_name: Lea full_name: Hennala, Lea last_name: Hennala - first_name: Satu full_name: Pekkarinen, Satu last_name: Pekkarinen - first_name: Helinä full_name: ' Melkas, Helinä' last_name: ' Melkas' - first_name: 'Christine ' full_name: 'Gustafsson, Christine ' last_name: Gustafsson citation: ama: 'Johansson-Pajala R-M, Thommes K, Hoppe JA, et al. Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots. In: Zhou J, Salvendy G, eds. HCII 2019. Vol 11592. Lecture Notes in Computer Science. Springer; 2019:212-227. doi:10.1007/978-3-030-22012-9_16' apa: 'Johansson-Pajala, R.-M., Thommes, K., Hoppe, J. A., Tuisku, O., Hennala, L., Pekkarinen, S., Melkas, H., & Gustafsson, C. (2019). Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots. In J. Zhou & G. Salvendy (Eds.), HCII 2019 (Vol. 11592, pp. 212–227). Springer. https://doi.org/10.1007/978-3-030-22012-9_16' bibtex: '@inproceedings{Johansson-Pajala_Thommes_Hoppe_Tuisku_Hennala_Pekkarinen_ Melkas_Gustafsson_2019, place={Cham}, series={Lecture Notes in Computer Science}, title={Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots}, volume={11592}, DOI={10.1007/978-3-030-22012-9_16}, booktitle={HCII 2019}, publisher={Springer}, author={Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Tuisku, Outi and Hennala, Lea and Pekkarinen, Satu and Melkas, Helinä and Gustafsson, Christine }, editor={Zhou, Jia and Salvendy, Gavriel}, year={2019}, pages={212–227}, collection={Lecture Notes in Computer Science} }' chicago: 'Johansson-Pajala, Rose-Marie, Kirsten Thommes, Julia Amelie Hoppe, Outi Tuisku, Lea Hennala, Satu Pekkarinen, Helinä Melkas, and Christine Gustafsson. “Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots.” In HCII 2019, edited by Jia Zhou and Gavriel Salvendy, 11592:212–27. Lecture Notes in Computer Science. Cham: Springer, 2019. https://doi.org/10.1007/978-3-030-22012-9_16.' ieee: 'R.-M. Johansson-Pajala et al., “Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots,” in HCII 2019, Orlando, 2019, vol. 11592, pp. 212–227, doi: 10.1007/978-3-030-22012-9_16.' mla: 'Johansson-Pajala, Rose-Marie, et al. “Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots.” HCII 2019, edited by Jia Zhou and Gavriel Salvendy, vol. 11592, Springer, 2019, pp. 212–27, doi:10.1007/978-3-030-22012-9_16.' short: 'R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, O. Tuisku, L. Hennala, S. Pekkarinen, H. Melkas, C. Gustafsson, in: J. Zhou, G. Salvendy (Eds.), HCII 2019, Springer, Cham, 2019, pp. 212–227.' conference: location: Orlando name: Human Aspects of IT for the Aged Population. Design for the Elderly and Technology Acceptance date_created: 2019-03-22T07:27:48Z date_updated: 2022-03-10T15:41:56Z department: - _id: '178' - _id: '184' doi: 10.1007/978-3-030-22012-9_16 editor: - first_name: Jia full_name: Zhou, Jia last_name: Zhou - first_name: Gavriel full_name: Salvendy, Gavriel last_name: Salvendy intvolume: ' 11592' keyword: - Care robots - Older adults - Implementation - Information - Perceptions - Welfare technology language: - iso: eng page: 212-227 place: Cham project: - _id: '46' grant_number: 16SV7954 name: 'Use of care robots in welfare services: New models for effective orientation' publication: HCII 2019 publication_identifier: isbn: - 978-3-030-22011-2 publication_status: published publisher: Springer series_title: Lecture Notes in Computer Science status: public title: 'Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots' type: conference user_id: '49071' volume: 11592 year: '2019' ... --- _id: '46675' author: - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: R. full_name: Akalan, R. last_name: Akalan - first_name: H. full_name: Gebauer, H. last_name: Gebauer citation: ama: 'Eggert A, Böhm E, Akalan R, Gebauer H. Service growth by acquisition – An event study. In: 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin. ; 2019.' apa: Eggert, A., Böhm, E., Akalan, R., & Gebauer, H. (2019). Service growth by acquisition – An event study. 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin. 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin. bibtex: '@inproceedings{Eggert_Böhm_Akalan_Gebauer_2019, title={Service growth by acquisition – An event study}, booktitle={9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin}, author={Eggert, A. and Böhm, Eva and Akalan, R. and Gebauer, H.}, year={2019} }' chicago: Eggert, A., Eva Böhm, R. Akalan, and H. Gebauer. “Service Growth by Acquisition – An Event Study.” In 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019. ieee: A. Eggert, E. Böhm, R. Akalan, and H. Gebauer, “Service growth by acquisition – An event study,” presented at the 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019. mla: Eggert, A., et al. “Service Growth by Acquisition – An Event Study.” 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019. short: 'A. Eggert, E. Böhm, R. Akalan, H. Gebauer, in: 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019.' conference: location: Berlin name: 9th BMM-EMAC Biennial International Conference on Business Market Management date_created: 2023-08-25T08:48:48Z date_updated: 2023-08-25T10:07:03Z department: - _id: '785' language: - iso: eng publication: 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin publication_status: published status: public title: Service growth by acquisition – An event study type: conference user_id: '49063' year: '2019' ... --- _id: '41339' author: - first_name: Ina full_name: Garnefeld, Ina last_name: Garnefeld - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Markus full_name: Husemann-Kopetzky, Markus last_name: Husemann-Kopetzky - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 citation: ama: 'Garnefeld I, Eggert A, Husemann-Kopetzky M, Böhm E. Exploring the link between payment schemes and customer fraud: a mental accounting perspective. Journal of the Academy of Marketing Science. 2019;47(4):595-616. doi:10.1007/s11747-019-00653-x' apa: 'Garnefeld, I., Eggert, A., Husemann-Kopetzky, M., & Böhm, E. (2019). Exploring the link between payment schemes and customer fraud: a mental accounting perspective. Journal of the Academy of Marketing Science, 47(4), 595–616. https://doi.org/10.1007/s11747-019-00653-x' bibtex: '@article{Garnefeld_Eggert_Husemann-Kopetzky_Böhm_2019, title={Exploring the link between payment schemes and customer fraud: a mental accounting perspective}, volume={47}, DOI={10.1007/s11747-019-00653-x}, number={4}, journal={Journal of the Academy of Marketing Science}, publisher={Springer Science and Business Media LLC}, author={Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Böhm, Eva}, year={2019}, pages={595–616} }' chicago: 'Garnefeld, Ina, Andreas Eggert, Markus Husemann-Kopetzky, and Eva Böhm. “Exploring the Link between Payment Schemes and Customer Fraud: A Mental Accounting Perspective.” Journal of the Academy of Marketing Science 47, no. 4 (2019): 595–616. https://doi.org/10.1007/s11747-019-00653-x.' ieee: 'I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, and E. Böhm, “Exploring the link between payment schemes and customer fraud: a mental accounting perspective,” Journal of the Academy of Marketing Science, vol. 47, no. 4, pp. 595–616, 2019, doi: 10.1007/s11747-019-00653-x.' mla: 'Garnefeld, Ina, et al. “Exploring the Link between Payment Schemes and Customer Fraud: A Mental Accounting Perspective.” Journal of the Academy of Marketing Science, vol. 47, no. 4, Springer Science and Business Media LLC, 2019, pp. 595–616, doi:10.1007/s11747-019-00653-x.' short: I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, E. Böhm, Journal of the Academy of Marketing Science 47 (2019) 595–616. date_created: 2023-02-01T08:30:38Z date_updated: 2023-09-01T10:16:40Z department: - _id: '785' doi: 10.1007/s11747-019-00653-x intvolume: ' 47' issue: '4' keyword: - Marketing - Economics and Econometrics - Business and International Management language: - iso: eng page: 595-616 publication: Journal of the Academy of Marketing Science publication_identifier: issn: - 0092-0703 - 1552-7824 publication_status: published publisher: Springer Science and Business Media LLC status: public title: 'Exploring the link between payment schemes and customer fraud: a mental accounting perspective' type: journal_article user_id: '49063' volume: 47 year: '2019' ... --- _id: '18906' author: - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 citation: ama: 'Schneider M. Personalwirtschaft. In: Maier GW, Engels G, Steffen E, eds. Handbuch Gestaltung digitaler und vernetzter Arbeitswelten. Springer; 2019:303-322.' apa: Schneider, M. (2019). Personalwirtschaft. In G. W. Maier, G. Engels, & E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter Arbeitswelten (pp. 303–322). Springer. bibtex: '@inbook{Schneider_2019, title={Personalwirtschaft}, booktitle={Handbuch Gestaltung digitaler und vernetzter Arbeitswelten}, publisher={Springer}, author={Schneider, Martin}, editor={Maier, Günter W. and Engels, Gregor and Steffen, Eckhard}, year={2019}, pages={303–322} }' chicago: Schneider, Martin. “Personalwirtschaft.” In Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, edited by Günter W. Maier, Gregor Engels, and Eckhard Steffen, 303–22. Springer, 2019. ieee: M. Schneider, “Personalwirtschaft,” in Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, G. W. Maier, G. Engels, and E. Steffen, Eds. Springer, 2019, pp. 303–322. mla: Schneider, Martin. “Personalwirtschaft.” Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, edited by Günter W. Maier et al., Springer, 2019, pp. 303–22. short: 'M. Schneider, in: G.W. Maier, G. Engels, E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, Springer, 2019, pp. 303–322.' date_created: 2020-09-03T07:42:38Z date_updated: 2023-11-22T20:19:49Z department: - _id: '19' - _id: '185' editor: - first_name: Günter W. full_name: Maier, Günter W. last_name: Maier - first_name: Gregor full_name: Engels, Gregor last_name: Engels - first_name: Eckhard full_name: Steffen, Eckhard last_name: Steffen language: - iso: ger page: 303-322 publication: Handbuch Gestaltung digitaler und vernetzter Arbeitswelten publication_identifier: isbn: - 978-3-662-52898-3 publication_status: published publisher: Springer status: public title: Personalwirtschaft type: book_chapter user_id: '54657' year: '2019' ... --- _id: '49216' author: - first_name: Katharina full_name: Radermacher, Katharina id: '47691' last_name: Radermacher citation: ama: 'Radermacher K. Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek; 2019.' apa: 'Radermacher, K. (2019). Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek.' bibtex: '@book{Radermacher_2019, title={Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen}, publisher={Universitätsbibliothek}, author={Radermacher, Katharina}, year={2019} }' chicago: 'Radermacher, Katharina. Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek, 2019.' ieee: 'K. Radermacher, Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek, 2019.' mla: 'Radermacher, Katharina. Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek, 2019.' short: 'K. Radermacher, Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen, Universitätsbibliothek, 2019.' date_created: 2023-11-27T13:39:14Z date_updated: 2023-11-27T13:41:03Z department: - _id: '19' - _id: '185' language: - iso: ger publication_status: published publisher: Universitätsbibliothek status: public title: 'Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen' type: dissertation user_id: '54657' year: '2019' ... --- _id: '13246' author: - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 - first_name: Anja full_name: Iseke, Anja last_name: Iseke - first_name: Kerstin full_name: Pull, Kerstin last_name: Pull citation: ama: 'Schneider M, Iseke A, Pull K. The gender pay gap in European executive boards: the role of executives’ pathway into the board. The International Journal of Human Resource Management. Published online 2019:1-23. doi:10.1080/09585192.2019.1620307' apa: 'Schneider, M., Iseke, A., & Pull, K. (2019). The gender pay gap in European executive boards: the role of executives’ pathway into the board. The International Journal of Human Resource Management, 1–23. https://doi.org/10.1080/09585192.2019.1620307' bibtex: '@article{Schneider_Iseke_Pull_2019, title={The gender pay gap in European executive boards: the role of executives’ pathway into the board}, DOI={10.1080/09585192.2019.1620307}, journal={The International Journal of Human Resource Management}, author={Schneider, Martin and Iseke, Anja and Pull, Kerstin}, year={2019}, pages={1–23} }' chicago: 'Schneider, Martin, Anja Iseke, and Kerstin Pull. “The Gender Pay Gap in European Executive Boards: The Role of Executives’ Pathway into the Board.” The International Journal of Human Resource Management, 2019, 1–23. https://doi.org/10.1080/09585192.2019.1620307.' ieee: 'M. Schneider, A. Iseke, and K. Pull, “The gender pay gap in European executive boards: the role of executives’ pathway into the board,” The International Journal of Human Resource Management, pp. 1–23, 2019, doi: 10.1080/09585192.2019.1620307.' mla: 'Schneider, Martin, et al. “The Gender Pay Gap in European Executive Boards: The Role of Executives’ Pathway into the Board.” The International Journal of Human Resource Management, 2019, pp. 1–23, doi:10.1080/09585192.2019.1620307.' short: M. Schneider, A. Iseke, K. Pull, The International Journal of Human Resource Management (2019) 1–23. date_created: 2019-09-17T08:41:46Z date_updated: 2023-11-22T20:21:30Z department: - _id: '19' - _id: '185' doi: 10.1080/09585192.2019.1620307 language: - iso: eng main_file_link: - url: https://www.tandfonline.com/doi/full/10.1080/09585192.2019.1620307 page: 1-23 publication: The International Journal of Human Resource Management publication_identifier: issn: - 0958-5192 - 1466-4399 publication_status: published status: public title: 'The gender pay gap in European executive boards: the role of executives’ pathway into the board' type: journal_article user_id: '54657' year: '2019' ... --- _id: '13244' author: - first_name: Martin R. full_name: Schneider, Martin R. last_name: Schneider - first_name: Anja full_name: Iseke, Anja last_name: Iseke - first_name: Kerstin full_name: Pull, Kerstin last_name: Pull citation: ama: 'Schneider MR, Iseke A, Pull K. The gender pay gap in European executive boards: the role of executives’ pathway into the board. The International Journal of Human Resource Management. Published online 2019:1-23. doi:10.1080/09585192.2019.1620307' apa: 'Schneider, M. R., Iseke, A., & Pull, K. (2019). The gender pay gap in European executive boards: the role of executives’ pathway into the board. The International Journal of Human Resource Management, 1–23. https://doi.org/10.1080/09585192.2019.1620307' bibtex: '@article{Schneider_Iseke_Pull_2019, title={The gender pay gap in European executive boards: the role of executives’ pathway into the board}, DOI={10.1080/09585192.2019.1620307}, journal={The International Journal of Human Resource Management}, author={Schneider, Martin R. and Iseke, Anja and Pull, Kerstin}, year={2019}, pages={1–23} }' chicago: 'Schneider, Martin R., Anja Iseke, and Kerstin Pull. “The Gender Pay Gap in European Executive Boards: The Role of Executives’ Pathway into the Board.” The International Journal of Human Resource Management, 2019, 1–23. https://doi.org/10.1080/09585192.2019.1620307.' ieee: 'M. R. Schneider, A. Iseke, and K. Pull, “The gender pay gap in European executive boards: the role of executives’ pathway into the board,” The International Journal of Human Resource Management, pp. 1–23, 2019, doi: 10.1080/09585192.2019.1620307.' mla: 'Schneider, Martin R., et al. “The Gender Pay Gap in European Executive Boards: The Role of Executives’ Pathway into the Board.” The International Journal of Human Resource Management, 2019, pp. 1–23, doi:10.1080/09585192.2019.1620307.' short: M.R. Schneider, A. Iseke, K. Pull, The International Journal of Human Resource Management (2019) 1–23. date_created: 2019-09-17T08:35:28Z date_updated: 2023-11-22T20:20:40Z department: - _id: '19' - _id: '185' doi: 10.1080/09585192.2019.1620307 language: - iso: eng page: 1-23 publication: The International Journal of Human Resource Management publication_identifier: issn: - 0958-5192 - 1466-4399 publication_status: published status: public title: 'The gender pay gap in European executive boards: the role of executives’ pathway into the board' type: journal_article user_id: '54657' year: '2019' ... --- _id: '45729' author: - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: C. full_name: Witte, C. last_name: Witte citation: ama: Eggert A, Steinhoff L, Witte C. Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships. Journal of Marketing. 2019;83(5):115-132. doi:10.1177/0022242919860802 apa: Eggert, A., Steinhoff, L., & Witte, C. (2019). Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships. Journal of Marketing, 83(5), 115–132. https://doi.org/10.1177/0022242919860802 bibtex: '@article{Eggert_Steinhoff_Witte_2019, title={Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships}, volume={83}, DOI={10.1177/0022242919860802}, number={5}, journal={Journal of Marketing}, author={Eggert, A. and Steinhoff, Lena and Witte, C.}, year={2019}, pages={115–132} }' chicago: 'Eggert, A., Lena Steinhoff, and C. Witte. “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships.” Journal of Marketing 83, no. 5 (2019): 115–32. https://doi.org/10.1177/0022242919860802.' ieee: 'A. Eggert, L. Steinhoff, and C. Witte, “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships,” Journal of Marketing, vol. 83, no. 5, pp. 115–132, 2019, doi: 10.1177/0022242919860802.' mla: Eggert, A., et al. “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships.” Journal of Marketing, vol. 83, no. 5, 2019, pp. 115–32, doi:10.1177/0022242919860802. short: A. Eggert, L. Steinhoff, C. Witte, Journal of Marketing 83 (2019) 115–132. date_created: 2023-06-22T16:41:50Z date_updated: 2024-01-15T15:21:55Z department: - _id: '733' doi: 10.1177/0022242919860802 intvolume: ' 83' issue: '5' language: - iso: eng page: 115-132 publication: Journal of Marketing publication_status: published status: public title: Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships type: journal_article user_id: '68445' volume: 83 year: '2019' ... --- _id: '45718' author: - first_name: R. W. full_name: Palmatier, R. W. last_name: Palmatier - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff citation: ama: Palmatier RW, Steinhoff L. Relationship Marketing in the Digital Age. Routledge Taylor & Francis Group; 2019. doi:https://doi.org/10.4324/9781315143583 apa: Palmatier, R. W., & Steinhoff, L. (2019). Relationship Marketing in the Digital Age. Routledge Taylor & Francis Group. https://doi.org/10.4324/9781315143583 bibtex: '@book{Palmatier_Steinhoff_2019, place={New York and Abingdon}, title={Relationship Marketing in the Digital Age}, DOI={https://doi.org/10.4324/9781315143583}, publisher={Routledge Taylor & Francis Group}, author={Palmatier, R. W. and Steinhoff, Lena}, year={2019} }' chicago: 'Palmatier, R. W., and Lena Steinhoff. Relationship Marketing in the Digital Age. New York and Abingdon: Routledge Taylor & Francis Group, 2019. https://doi.org/10.4324/9781315143583.' ieee: 'R. W. Palmatier and L. Steinhoff, Relationship Marketing in the Digital Age. New York and Abingdon: Routledge Taylor & Francis Group, 2019.' mla: Palmatier, R. W., and Lena Steinhoff. Relationship Marketing in the Digital Age. Routledge Taylor & Francis Group, 2019, doi:https://doi.org/10.4324/9781315143583. short: R.W. Palmatier, L. Steinhoff, Relationship Marketing in the Digital Age, Routledge Taylor & Francis Group, New York and Abingdon, 2019. date_created: 2023-06-22T16:24:15Z date_updated: 2024-01-15T15:18:06Z department: - _id: '733' doi: https://doi.org/10.4324/9781315143583 language: - iso: eng place: New York and Abingdon publication_status: published publisher: Routledge Taylor & Francis Group status: public title: Relationship Marketing in the Digital Age type: book user_id: '68445' year: '2019' ... --- _id: '45730' author: - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: D. full_name: Arli, D. last_name: Arli - first_name: S. full_name: Weaven, S. last_name: Weaven - first_name: I. V. full_name: Kozlenkova, I. V. last_name: Kozlenkova citation: ama: Steinhoff L, Arli D, Weaven S, Kozlenkova IV. Online Relationship Marketing. Journal of the Academy of Marketing Science. 2019;47(3):369-393. doi:https://doi.org/10.1007/s11747-018-0621-6 apa: Steinhoff, L., Arli, D., Weaven, S., & Kozlenkova, I. V. (2019). Online Relationship Marketing. Journal of the Academy of Marketing Science, 47(3), 369–393. https://doi.org/10.1007/s11747-018-0621-6 bibtex: '@article{Steinhoff_Arli_Weaven_Kozlenkova_2019, title={Online Relationship Marketing}, volume={47}, DOI={https://doi.org/10.1007/s11747-018-0621-6}, number={3}, journal={Journal of the Academy of Marketing Science}, author={Steinhoff, Lena and Arli, D. and Weaven, S. and Kozlenkova, I. V.}, year={2019}, pages={369–393} }' chicago: 'Steinhoff, Lena, D. Arli, S. Weaven, and I. V. Kozlenkova. “Online Relationship Marketing.” Journal of the Academy of Marketing Science 47, no. 3 (2019): 369–93. https://doi.org/10.1007/s11747-018-0621-6.' ieee: 'L. Steinhoff, D. Arli, S. Weaven, and I. V. Kozlenkova, “Online Relationship Marketing,” Journal of the Academy of Marketing Science, vol. 47, no. 3, pp. 369–393, 2019, doi: https://doi.org/10.1007/s11747-018-0621-6.' mla: Steinhoff, Lena, et al. “Online Relationship Marketing.” Journal of the Academy of Marketing Science, vol. 47, no. 3, 2019, pp. 369–93, doi:https://doi.org/10.1007/s11747-018-0621-6. short: L. Steinhoff, D. Arli, S. Weaven, I.V. Kozlenkova, Journal of the Academy of Marketing Science 47 (2019) 369–393. date_created: 2023-06-22T16:43:32Z date_updated: 2024-01-15T16:08:25Z department: - _id: '733' doi: https://doi.org/10.1007/s11747-018-0621-6 intvolume: ' 47' issue: '3' language: - iso: eng page: 369-393 publication: Journal of the Academy of Marketing Science publication_status: published status: public title: Online Relationship Marketing type: journal_article user_id: '68445' volume: 47 year: '2019' ... --- _id: '45743' author: - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: M. full_name: Zondag, M. last_name: Zondag citation: ama: 'Steinhoff L, Zondag M. Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey. In: Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg. ; 2019.' apa: Steinhoff, L., & Zondag, M. (2019). Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey. Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg. Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg. bibtex: '@inproceedings{Steinhoff_Zondag_2019, title={Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey}, booktitle={Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg}, author={Steinhoff, Lena and Zondag, M.}, year={2019} }' chicago: Steinhoff, Lena, and M. Zondag. “Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey.” In Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg, 2019. ieee: L. Steinhoff and M. Zondag, “Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey,” presented at the Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg, 2019. mla: Steinhoff, Lena, and M. Zondag. “Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey.” Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg, 2019. short: 'L. Steinhoff, M. Zondag, in: Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg, 2019.' conference: location: Hamburg name: Proceedings of the 48th European Marketing Academy (EMAC) Conference date_created: 2023-06-22T16:59:26Z date_updated: 2024-01-15T16:30:42Z department: - _id: '733' language: - iso: eng publication: Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg publication_status: published status: public title: Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey type: conference user_id: '68445' year: '2019' ... --- _id: '3313' author: - first_name: Alexandra full_name: Maurer, Alexandra last_name: Maurer citation: ama: 'Maurer A. Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse. Universität Paderborn; 2018.' apa: 'Maurer, A. (2018). Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse. Universität Paderborn.' bibtex: '@book{Maurer_2018, title={Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse}, publisher={Universität Paderborn}, author={Maurer, Alexandra}, year={2018} }' chicago: 'Maurer, Alexandra. Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse. Universität Paderborn, 2018.' ieee: 'A. Maurer, Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse. Universität Paderborn, 2018.' mla: 'Maurer, Alexandra. Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse. Universität Paderborn, 2018.' short: 'A. Maurer, Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse, Universität Paderborn, 2018.' date_created: 2018-06-22T12:19:02Z date_updated: 2022-01-06T06:59:10Z department: - _id: '183' language: - iso: ger project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick title: 'Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse' type: mastersthesis user_id: '477' year: '2018' ... --- _id: '3314' author: - first_name: Luisa Juliane full_name: Michels, Luisa Juliane last_name: Michels citation: ama: Michels LJ. The Segmentation of Video-On-Demand Consumers. Universität Paderborn; 2018. apa: Michels, L. J. (2018). The Segmentation of Video-On-Demand Consumers. Universität Paderborn. bibtex: '@book{Michels_2018, title={The Segmentation of Video-On-Demand Consumers}, publisher={Universität Paderborn}, author={Michels, Luisa Juliane}, year={2018} }' chicago: Michels, Luisa Juliane. The Segmentation of Video-On-Demand Consumers. Universität Paderborn, 2018. ieee: L. J. Michels, The Segmentation of Video-On-Demand Consumers. Universität Paderborn, 2018. mla: Michels, Luisa Juliane. The Segmentation of Video-On-Demand Consumers. Universität Paderborn, 2018. short: L.J. Michels, The Segmentation of Video-On-Demand Consumers, Universität Paderborn, 2018. date_created: 2018-06-22T12:20:47Z date_updated: 2022-01-06T06:59:10Z department: - _id: '183' project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick - first_name: Daniel full_name: Kaimann, Daniel id: '18949' last_name: Kaimann title: The Segmentation of Video-On-Demand Consumers type: mastersthesis user_id: '477' year: '2018' ... --- _id: '3315' author: - first_name: Miriam full_name: Walter, Miriam last_name: Walter citation: ama: Walter M. Sentiment Analysis of User-Generated Ratings in the Sharing Economy . Universität Paderborn; 2018. apa: Walter, M. (2018). Sentiment Analysis of User-generated Ratings in the Sharing Economy . Universität Paderborn. bibtex: '@book{Walter_2018, title={Sentiment Analysis of User-generated Ratings in the Sharing Economy }, publisher={Universität Paderborn}, author={Walter, Miriam}, year={2018} }' chicago: Walter, Miriam. Sentiment Analysis of User-Generated Ratings in the Sharing Economy . Universität Paderborn, 2018. ieee: M. Walter, Sentiment Analysis of User-generated Ratings in the Sharing Economy . Universität Paderborn, 2018. mla: Walter, Miriam. Sentiment Analysis of User-Generated Ratings in the Sharing Economy . Universität Paderborn, 2018. short: M. Walter, Sentiment Analysis of User-Generated Ratings in the Sharing Economy , Universität Paderborn, 2018. date_created: 2018-06-22T12:22:31Z date_updated: 2022-01-06T06:59:10Z department: - _id: '183' project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick - first_name: Daniel full_name: Kaimann, Daniel last_name: Kaimann title: 'Sentiment Analysis of User-generated Ratings in the Sharing Economy ' type: mastersthesis user_id: '477' year: '2018' ... --- _id: '3316' author: - first_name: Hanna full_name: Korn, Hanna last_name: Korn citation: ama: 'Korn H. Restaurant Reputation and Meal Prices: Empricial Evidence from the German Restaurant Industry. Universität Paderborn; 2018.' apa: 'Korn, H. (2018). Restaurant reputation and meal prices: empricial evidence from the German restaurant industry. Universität Paderborn.' bibtex: '@book{Korn_2018, title={Restaurant reputation and meal prices: empricial evidence from the German restaurant industry}, publisher={Universität Paderborn}, author={Korn, Hanna}, year={2018} }' chicago: 'Korn, Hanna. Restaurant Reputation and Meal Prices: Empricial Evidence from the German Restaurant Industry. Universität Paderborn, 2018.' ieee: 'H. Korn, Restaurant reputation and meal prices: empricial evidence from the German restaurant industry. Universität Paderborn, 2018.' mla: 'Korn, Hanna. Restaurant Reputation and Meal Prices: Empricial Evidence from the German Restaurant Industry. Universität Paderborn, 2018.' short: 'H. Korn, Restaurant Reputation and Meal Prices: Empricial Evidence from the German Restaurant Industry, Universität Paderborn, 2018.' date_created: 2018-06-22T12:24:16Z date_updated: 2022-01-06T06:59:10Z department: - _id: '183' project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick title: 'Restaurant reputation and meal prices: empricial evidence from the German restaurant industry' type: mastersthesis user_id: '477' year: '2018' ... --- _id: '3516' abstract: - lang: eng text: 'Triadic service relationships comprise complex relationships in which not only the customer and provider are involved as partners but also other individuals with caregiving relationships with the customer. A triadic constellation may arise in the context of services for animal companions, for example, when veterinarians provide counsel and treatment to the animal companion and its owner. Through interviews with both owners of animal companions and providers of services for animal companions, this study explores typical constellations and characteristics of the three relationships in this service triad. In line with balance theory, the results show that four distinct types of triadic relationships exist in services for animal companions: the harmonious, the dysfunctional, the challenging, and the doubtful triad. The study highlights the potential conflicts and dynamics in the triads to advise providers on how to address customers depending on the types of triads to which they belong.' article_type: original author: - first_name: Julia full_name: Rötzmeier-Keuper, Julia id: '24869' last_name: Rötzmeier-Keuper - first_name: Jennifer full_name: Hendricks, Jennifer last_name: Hendricks - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: Gertrud full_name: Schmitz, Gertrud last_name: Schmitz citation: ama: Rötzmeier-Keuper J, Hendricks J, Wünderlich N, Schmitz G. Triadic relationships in the context of services for animal companions. Journal of Business Research. 2018;(85):295--303. apa: Rötzmeier-Keuper, J., Hendricks, J., Wünderlich, N., & Schmitz, G. (2018). Triadic relationships in the context of services for animal companions. Journal of Business Research, (85), 295--303. bibtex: '@article{Rötzmeier-Keuper_Hendricks_Wünderlich_Schmitz_2018, title={Triadic relationships in the context of services for animal companions}, number={85}, journal={Journal of Business Research}, publisher={Elsevier}, author={Rötzmeier-Keuper, Julia and Hendricks, Jennifer and Wünderlich, Nancy and Schmitz, Gertrud}, year={2018}, pages={295--303} }' chicago: 'Rötzmeier-Keuper, Julia, Jennifer Hendricks, Nancy Wünderlich, and Gertrud Schmitz. “Triadic Relationships in the Context of Services for Animal Companions.” Journal of Business Research, no. 85 (2018): 295--303.' ieee: J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, and G. Schmitz, “Triadic relationships in the context of services for animal companions,” Journal of Business Research, no. 85, pp. 295--303, 2018. mla: Rötzmeier-Keuper, Julia, et al. “Triadic Relationships in the Context of Services for Animal Companions.” Journal of Business Research, no. 85, Elsevier, 2018, pp. 295--303. short: J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. Schmitz, Journal of Business Research (2018) 295--303. date_created: 2018-07-10T07:15:45Z date_updated: 2022-01-06T06:59:21Z department: - _id: '181' issue: '85' keyword: - Triadic relationships - Balance theory - Pet-related services - Animal companions - Service relationship typology - Service triads language: - iso: eng page: 295--303 publication: Journal of Business Research publication_status: published publisher: Elsevier status: public title: Triadic relationships in the context of services for animal companions type: journal_article user_id: '37741' year: '2018' ... --- _id: '5772' author: - first_name: Patrizia full_name: Fanasch, Patrizia last_name: Fanasch - first_name: Bernd full_name: Frick, Bernd last_name: Frick citation: ama: Fanasch P, Frick B. What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance. Journal of Wine Economics. 2018:1-27. doi:10.1017/jwe.2018.28 apa: Fanasch, P., & Frick, B. (2018). What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance. Journal of Wine Economics, 1–27. https://doi.org/10.1017/jwe.2018.28 bibtex: '@article{Fanasch_Frick_2018, title={What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance}, DOI={10.1017/jwe.2018.28}, journal={Journal of Wine Economics}, publisher={Cambridge University Press (CUP)}, author={Fanasch, Patrizia and Frick, Bernd}, year={2018}, pages={1–27} }' chicago: Fanasch, Patrizia, and Bernd Frick. “What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance.” Journal of Wine Economics, 2018, 1–27. https://doi.org/10.1017/jwe.2018.28. ieee: P. Fanasch and B. Frick, “What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance,” Journal of Wine Economics, pp. 1–27, 2018. mla: Fanasch, Patrizia, and Bernd Frick. “What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance.” Journal of Wine Economics, Cambridge University Press (CUP), 2018, pp. 1–27, doi:10.1017/jwe.2018.28. short: P. Fanasch, B. Frick, Journal of Wine Economics (2018) 1–27. date_created: 2018-11-21T09:45:21Z date_updated: 2022-01-06T07:02:40Z ddc: - '330' department: - _id: '183' doi: 10.1017/jwe.2018.28 file: - access_level: closed content_type: application/pdf creator: bhoyer date_created: 2018-11-21T09:46:42Z date_updated: 2018-11-21T09:46:42Z file_id: '5773' file_name: fanasch_frick_jwe_2018.pdf file_size: 291759 relation: main_file file_date_updated: 2018-11-21T09:46:42Z has_accepted_license: '1' language: - iso: eng page: 1-27 project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publication: Journal of Wine Economics publication_identifier: issn: - 1931-4361 - 1931-437X publication_status: epub_ahead publisher: Cambridge University Press (CUP) status: public title: What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance type: journal_article user_id: '477' year: '2018' ... --- _id: '6199' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Lena full_name: Steinhoff, Lena last_name: Steinhoff - first_name: Carina full_name: Witte, Carina last_name: Witte citation: ama: Eggert A, Steinhoff L, Witte C. Are Gift Purchases an Effective Driver of Customer Loyalty? 2018. apa: Eggert, A., Steinhoff, L., & Witte, C. (2018). Are Gift Purchases an Effective Driver of Customer Loyalty? bibtex: '@article{Eggert_Steinhoff_Witte_2018, series={2018 Winter AMA Conference Proceedings}, title={Are Gift Purchases an Effective Driver of Customer Loyalty?}, author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2018}, collection={2018 Winter AMA Conference Proceedings} }' chicago: Eggert, Andreas, Lena Steinhoff, and Carina Witte. “Are Gift Purchases an Effective Driver of Customer Loyalty?” 2018 Winter AMA Conference Proceedings, 2018. ieee: A. Eggert, L. Steinhoff, and C. Witte, “Are Gift Purchases an Effective Driver of Customer Loyalty?” 2018. mla: Eggert, Andreas, et al. Are Gift Purchases an Effective Driver of Customer Loyalty? 2018. short: A. Eggert, L. Steinhoff, C. Witte, (2018). date_created: 2018-12-13T16:16:50Z date_updated: 2022-01-06T07:02:56Z department: - _id: '19' - _id: '180' language: - iso: eng series_title: 2018 Winter AMA Conference Proceedings status: public title: Are Gift Purchases an Effective Driver of Customer Loyalty? type: conference user_id: '57352' year: '2018' ... --- _id: '4833' author: - first_name: Lena full_name: Steinhoff, Lena last_name: Steinhoff - first_name: Carina full_name: Witte, Carina last_name: Witte - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert citation: ama: 'Steinhoff L, Witte C, Eggert A. Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement. SMR-Journal of Service Management Research. 2018;(2):22--35.' apa: 'Steinhoff, L., Witte, C., & Eggert, A. (2018). Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement. SMR-Journal of Service Management Research, (2), 22--35.' bibtex: '@article{Steinhoff_Witte_Eggert_2018, title={Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement}, number={2}, journal={SMR-Journal of Service Management Research}, author={Steinhoff, Lena and Witte, Carina and Eggert, Andreas}, year={2018}, pages={22--35} }' chicago: 'Steinhoff, Lena, Carina Witte, and Andreas Eggert. “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement.” SMR-Journal of Service Management Research, no. 2 (2018): 22--35.' ieee: 'L. Steinhoff, C. Witte, and A. Eggert, “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement,” SMR-Journal of Service Management Research, no. 2, pp. 22--35, 2018.' mla: 'Steinhoff, Lena, et al. “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement.” SMR-Journal of Service Management Research, no. 2, 2018, pp. 22--35.' short: L. Steinhoff, C. Witte, A. Eggert, SMR-Journal of Service Management Research (2018) 22--35. date_created: 2018-10-25T07:30:10Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' issue: '2' page: 22--35 publication: SMR-Journal of Service Management Research status: public title: 'Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement' type: journal_article user_id: '57352' year: '2018' ... --- _id: '4834' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Wolfgang full_name: Ulaga, Wolfgang last_name: Ulaga - first_name: Pennie full_name: Frow, Pennie last_name: Frow - first_name: Adrian full_name: Payne, Adrian last_name: Payne citation: ama: 'Eggert A, Ulaga W, Frow P, Payne A. Conceptualizing and communicating value in business markets: From value in exchange to value in use. Industrial Marketing Management. 2018:80--90.' apa: 'Eggert, A., Ulaga, W., Frow, P., & Payne, A. (2018). Conceptualizing and communicating value in business markets: From value in exchange to value in use. Industrial Marketing Management, 80--90.' bibtex: '@article{Eggert_Ulaga_Frow_Payne_2018, title={Conceptualizing and communicating value in business markets: From value in exchange to value in use}, journal={Industrial Marketing Management}, author={Eggert, Andreas and Ulaga, Wolfgang and Frow, Pennie and Payne, Adrian}, year={2018}, pages={80--90} }' chicago: 'Eggert, Andreas, Wolfgang Ulaga, Pennie Frow, and Adrian Payne. “Conceptualizing and Communicating Value in Business Markets: From Value in Exchange to Value in Use.” Industrial Marketing Management, 2018, 80--90.' ieee: 'A. Eggert, W. Ulaga, P. Frow, and A. Payne, “Conceptualizing and communicating value in business markets: From value in exchange to value in use,” Industrial Marketing Management, pp. 80--90, 2018.' mla: 'Eggert, Andreas, et al. “Conceptualizing and Communicating Value in Business Markets: From Value in Exchange to Value in Use.” Industrial Marketing Management, 2018, pp. 80--90.' short: A. Eggert, W. Ulaga, P. Frow, A. Payne, Industrial Marketing Management (2018) 80--90. date_created: 2018-10-25T08:11:17Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' page: 80--90 publication: Industrial Marketing Management status: public title: 'Conceptualizing and communicating value in business markets: From value in exchange to value in use' type: journal_article user_id: '57352' year: '2018' ...