---
_id: '8538'
abstract:
- lang: eng
text: 'This paper explores Finnish, German and Swedish older adults’ perceptions
of a future welfare service with increased use of welfare technologies, specifically
care robots. The issues are the rapid digitalization and development of health
and welfare technology, which presently is mainly technology driven (not need
or user driven), and the demographic challenge. The aim of the study was to explore
older adults’ perception of the future use of welfare technology or care robots.
A qualitative approach with focus group discussions was employed, followed by
thematic analysis. The results are presented in four overall themes: the impact
on daily life for older adults and professional caregivers, codes of practice
and terms of use, dissemination of information and knowledge, and conditions for
successful implementation. There were significant differences in the informants’
attitudes toward and knowledge about care robots. However, the informants’ attitudes
appeared to change during the focus groups and in general, became more positive.
Authentic needs, which care robots could support, refer to independence, safety
and security, and the ability to manage or ease daily life or working life. The
results suggest that older adults, after receiving relevant information, were
open to the idea of being supported by care robots in their daily lives.'
author:
- first_name: Rose-Marie
full_name: Johansson-Pajala, Rose-Marie
last_name: Johansson-Pajala
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
- first_name: Julia Amelie
full_name: Hoppe, Julia Amelie
id: '73093'
last_name: Hoppe
- first_name: Outi
full_name: Tuisku, Outi
last_name: Tuisku
- first_name: Lea
full_name: Hennala, Lea
last_name: Hennala
- first_name: Satu
full_name: Pekkarinen, Satu
last_name: Pekkarinen
- first_name: Helinä
full_name: ' Melkas, Helinä'
last_name: ' Melkas'
- first_name: 'Christine '
full_name: 'Gustafsson, Christine '
last_name: Gustafsson
citation:
ama: 'Johansson-Pajala R-M, Thommes K, Hoppe JA, et al. Improved Knowledge Changes
the Mindset: Older Adults’ Perceptions of Care Robots. In: Zhou J, Salvendy G,
eds. HCII 2019. Vol 11592. Lecture Notes in Computer Science. Springer;
2019:212-227. doi:10.1007/978-3-030-22012-9_16'
apa: 'Johansson-Pajala, R.-M., Thommes, K., Hoppe, J. A., Tuisku, O., Hennala, L.,
Pekkarinen, S., Melkas, H., & Gustafsson, C. (2019). Improved Knowledge Changes
the Mindset: Older Adults’ Perceptions of Care Robots. In J. Zhou & G. Salvendy
(Eds.), HCII 2019 (Vol. 11592, pp. 212–227). Springer. https://doi.org/10.1007/978-3-030-22012-9_16'
bibtex: '@inproceedings{Johansson-Pajala_Thommes_Hoppe_Tuisku_Hennala_Pekkarinen_
Melkas_Gustafsson_2019, place={Cham}, series={Lecture Notes in Computer Science},
title={Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care
Robots}, volume={11592}, DOI={10.1007/978-3-030-22012-9_16},
booktitle={HCII 2019}, publisher={Springer}, author={Johansson-Pajala, Rose-Marie
and Thommes, Kirsten and Hoppe, Julia Amelie and Tuisku, Outi and Hennala, Lea
and Pekkarinen, Satu and Melkas, Helinä and Gustafsson, Christine }, editor={Zhou,
Jia and Salvendy, Gavriel}, year={2019}, pages={212–227}, collection={Lecture
Notes in Computer Science} }'
chicago: 'Johansson-Pajala, Rose-Marie, Kirsten Thommes, Julia Amelie Hoppe, Outi
Tuisku, Lea Hennala, Satu Pekkarinen, Helinä Melkas, and Christine Gustafsson.
“Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots.”
In HCII 2019, edited by Jia Zhou and Gavriel Salvendy, 11592:212–27. Lecture
Notes in Computer Science. Cham: Springer, 2019. https://doi.org/10.1007/978-3-030-22012-9_16.'
ieee: 'R.-M. Johansson-Pajala et al., “Improved Knowledge Changes the Mindset:
Older Adults’ Perceptions of Care Robots,” in HCII 2019, Orlando, 2019,
vol. 11592, pp. 212–227, doi: 10.1007/978-3-030-22012-9_16.'
mla: 'Johansson-Pajala, Rose-Marie, et al. “Improved Knowledge Changes the Mindset:
Older Adults’ Perceptions of Care Robots.” HCII 2019, edited by Jia Zhou
and Gavriel Salvendy, vol. 11592, Springer, 2019, pp. 212–27, doi:10.1007/978-3-030-22012-9_16.'
short: 'R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, O. Tuisku, L. Hennala, S.
Pekkarinen, H. Melkas, C. Gustafsson, in: J. Zhou, G. Salvendy (Eds.), HCII 2019,
Springer, Cham, 2019, pp. 212–227.'
conference:
location: Orlando
name: Human Aspects of IT for the Aged Population. Design for the Elderly and Technology
Acceptance
date_created: 2019-03-22T07:27:48Z
date_updated: 2022-03-10T15:41:56Z
department:
- _id: '178'
- _id: '184'
doi: 10.1007/978-3-030-22012-9_16
editor:
- first_name: Jia
full_name: Zhou, Jia
last_name: Zhou
- first_name: Gavriel
full_name: Salvendy, Gavriel
last_name: Salvendy
intvolume: ' 11592'
keyword:
- Care robots
- Older adults
- Implementation
- Information
- Perceptions
- Welfare technology
language:
- iso: eng
page: 212-227
place: Cham
project:
- _id: '46'
grant_number: 16SV7954
name: 'Use of care robots in welfare services: New models for effective orientation'
publication: HCII 2019
publication_identifier:
isbn:
- 978-3-030-22011-2
publication_status: published
publisher: Springer
series_title: Lecture Notes in Computer Science
status: public
title: 'Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care
Robots'
type: conference
user_id: '49071'
volume: 11592
year: '2019'
...
---
_id: '46675'
author:
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: R.
full_name: Akalan, R.
last_name: Akalan
- first_name: H.
full_name: Gebauer, H.
last_name: Gebauer
citation:
ama: 'Eggert A, Böhm E, Akalan R, Gebauer H. Service growth by acquisition – An
event study. In: 9th BMM-EMAC Biennial International Conference on Business
Market Management, Berlin. ; 2019.'
apa: Eggert, A., Böhm, E., Akalan, R., & Gebauer, H. (2019). Service growth
by acquisition – An event study. 9th BMM-EMAC Biennial International Conference
on Business Market Management, Berlin. 9th BMM-EMAC Biennial International
Conference on Business Market Management, Berlin.
bibtex: '@inproceedings{Eggert_Böhm_Akalan_Gebauer_2019, title={Service growth by
acquisition – An event study}, booktitle={9th BMM-EMAC Biennial International
Conference on Business Market Management, Berlin}, author={Eggert, A. and Böhm,
Eva and Akalan, R. and Gebauer, H.}, year={2019} }'
chicago: Eggert, A., Eva Böhm, R. Akalan, and H. Gebauer. “Service Growth by Acquisition
– An Event Study.” In 9th BMM-EMAC Biennial International Conference on Business
Market Management, Berlin, 2019.
ieee: A. Eggert, E. Böhm, R. Akalan, and H. Gebauer, “Service growth by acquisition
– An event study,” presented at the 9th BMM-EMAC Biennial International Conference
on Business Market Management, Berlin, 2019.
mla: Eggert, A., et al. “Service Growth by Acquisition – An Event Study.” 9th
BMM-EMAC Biennial International Conference on Business Market Management, Berlin,
2019.
short: 'A. Eggert, E. Böhm, R. Akalan, H. Gebauer, in: 9th BMM-EMAC Biennial International
Conference on Business Market Management, Berlin, 2019.'
conference:
location: Berlin
name: 9th BMM-EMAC Biennial International Conference on Business Market Management
date_created: 2023-08-25T08:48:48Z
date_updated: 2023-08-25T10:07:03Z
department:
- _id: '785'
language:
- iso: eng
publication: 9th BMM-EMAC Biennial International Conference on Business Market Management,
Berlin
publication_status: published
status: public
title: Service growth by acquisition – An event study
type: conference
user_id: '49063'
year: '2019'
...
---
_id: '41339'
author:
- first_name: Ina
full_name: Garnefeld, Ina
last_name: Garnefeld
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Markus
full_name: Husemann-Kopetzky, Markus
last_name: Husemann-Kopetzky
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
citation:
ama: 'Garnefeld I, Eggert A, Husemann-Kopetzky M, Böhm E. Exploring the link between
payment schemes and customer fraud: a mental accounting perspective. Journal
of the Academy of Marketing Science. 2019;47(4):595-616. doi:10.1007/s11747-019-00653-x'
apa: 'Garnefeld, I., Eggert, A., Husemann-Kopetzky, M., & Böhm, E. (2019). Exploring
the link between payment schemes and customer fraud: a mental accounting perspective.
Journal of the Academy of Marketing Science, 47(4), 595–616. https://doi.org/10.1007/s11747-019-00653-x'
bibtex: '@article{Garnefeld_Eggert_Husemann-Kopetzky_Böhm_2019, title={Exploring
the link between payment schemes and customer fraud: a mental accounting perspective},
volume={47}, DOI={10.1007/s11747-019-00653-x},
number={4}, journal={Journal of the Academy of Marketing Science}, publisher={Springer
Science and Business Media LLC}, author={Garnefeld, Ina and Eggert, Andreas and
Husemann-Kopetzky, Markus and Böhm, Eva}, year={2019}, pages={595–616} }'
chicago: 'Garnefeld, Ina, Andreas Eggert, Markus Husemann-Kopetzky, and Eva Böhm.
“Exploring the Link between Payment Schemes and Customer Fraud: A Mental Accounting
Perspective.” Journal of the Academy of Marketing Science 47, no. 4 (2019):
595–616. https://doi.org/10.1007/s11747-019-00653-x.'
ieee: 'I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, and E. Böhm, “Exploring the
link between payment schemes and customer fraud: a mental accounting perspective,”
Journal of the Academy of Marketing Science, vol. 47, no. 4, pp. 595–616,
2019, doi: 10.1007/s11747-019-00653-x.'
mla: 'Garnefeld, Ina, et al. “Exploring the Link between Payment Schemes and Customer
Fraud: A Mental Accounting Perspective.” Journal of the Academy of Marketing
Science, vol. 47, no. 4, Springer Science and Business Media LLC, 2019, pp.
595–616, doi:10.1007/s11747-019-00653-x.'
short: I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, E. Böhm, Journal of the Academy
of Marketing Science 47 (2019) 595–616.
date_created: 2023-02-01T08:30:38Z
date_updated: 2023-09-01T10:16:40Z
department:
- _id: '785'
doi: 10.1007/s11747-019-00653-x
intvolume: ' 47'
issue: '4'
keyword:
- Marketing
- Economics and Econometrics
- Business and International Management
language:
- iso: eng
page: 595-616
publication: Journal of the Academy of Marketing Science
publication_identifier:
issn:
- 0092-0703
- 1552-7824
publication_status: published
publisher: Springer Science and Business Media LLC
status: public
title: 'Exploring the link between payment schemes and customer fraud: a mental accounting
perspective'
type: journal_article
user_id: '49063'
volume: 47
year: '2019'
...
---
_id: '18906'
author:
- first_name: Martin
full_name: Schneider, Martin
id: '471'
last_name: Schneider
orcid: https://orcid.org/0000-0002-6961-3716
citation:
ama: 'Schneider M. Personalwirtschaft. In: Maier GW, Engels G, Steffen E, eds. Handbuch
Gestaltung digitaler und vernetzter Arbeitswelten. Springer; 2019:303-322.'
apa: Schneider, M. (2019). Personalwirtschaft. In G. W. Maier, G. Engels, &
E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter Arbeitswelten
(pp. 303–322). Springer.
bibtex: '@inbook{Schneider_2019, title={Personalwirtschaft}, booktitle={Handbuch
Gestaltung digitaler und vernetzter Arbeitswelten}, publisher={Springer}, author={Schneider,
Martin}, editor={Maier, Günter W. and Engels, Gregor and Steffen, Eckhard}, year={2019},
pages={303–322} }'
chicago: Schneider, Martin. “Personalwirtschaft.” In Handbuch Gestaltung digitaler
und vernetzter Arbeitswelten, edited by Günter W. Maier, Gregor Engels, and
Eckhard Steffen, 303–22. Springer, 2019.
ieee: M. Schneider, “Personalwirtschaft,” in Handbuch Gestaltung digitaler und
vernetzter Arbeitswelten, G. W. Maier, G. Engels, and E. Steffen, Eds. Springer,
2019, pp. 303–322.
mla: Schneider, Martin. “Personalwirtschaft.” Handbuch Gestaltung digitaler und
vernetzter Arbeitswelten, edited by Günter W. Maier et al., Springer, 2019,
pp. 303–22.
short: 'M. Schneider, in: G.W. Maier, G. Engels, E. Steffen (Eds.), Handbuch Gestaltung
digitaler und vernetzter Arbeitswelten, Springer, 2019, pp. 303–322.'
date_created: 2020-09-03T07:42:38Z
date_updated: 2023-11-22T20:19:49Z
department:
- _id: '19'
- _id: '185'
editor:
- first_name: Günter W.
full_name: Maier, Günter W.
last_name: Maier
- first_name: Gregor
full_name: Engels, Gregor
last_name: Engels
- first_name: Eckhard
full_name: Steffen, Eckhard
last_name: Steffen
language:
- iso: ger
page: 303-322
publication: Handbuch Gestaltung digitaler und vernetzter Arbeitswelten
publication_identifier:
isbn:
- 978-3-662-52898-3
publication_status: published
publisher: Springer
status: public
title: Personalwirtschaft
type: book_chapter
user_id: '54657'
year: '2019'
...
---
_id: '49216'
author:
- first_name: Katharina
full_name: Radermacher, Katharina
id: '47691'
last_name: Radermacher
citation:
ama: 'Radermacher K. Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt:
Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek;
2019.'
apa: 'Radermacher, K. (2019). Wie sich Unternehmensarchitektur auf Arbeitssuchende
auswirkt: Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek.'
bibtex: '@book{Radermacher_2019, title={Wie sich Unternehmensarchitektur auf Arbeitssuchende
auswirkt: Experimentelle Evidenz signalbasierter Mechanismen}, publisher={Universitätsbibliothek},
author={Radermacher, Katharina}, year={2019} }'
chicago: 'Radermacher, Katharina. Wie sich Unternehmensarchitektur auf Arbeitssuchende
auswirkt: Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek,
2019.'
ieee: 'K. Radermacher, Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt:
Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek,
2019.'
mla: 'Radermacher, Katharina. Wie sich Unternehmensarchitektur auf Arbeitssuchende
auswirkt: Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek,
2019.'
short: 'K. Radermacher, Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt:
Experimentelle Evidenz signalbasierter Mechanismen, Universitätsbibliothek, 2019.'
date_created: 2023-11-27T13:39:14Z
date_updated: 2023-11-27T13:41:03Z
department:
- _id: '19'
- _id: '185'
language:
- iso: ger
publication_status: published
publisher: Universitätsbibliothek
status: public
title: 'Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle
Evidenz signalbasierter Mechanismen'
type: dissertation
user_id: '54657'
year: '2019'
...
---
_id: '13246'
author:
- first_name: Martin
full_name: Schneider, Martin
id: '471'
last_name: Schneider
orcid: https://orcid.org/0000-0002-6961-3716
- first_name: Anja
full_name: Iseke, Anja
last_name: Iseke
- first_name: Kerstin
full_name: Pull, Kerstin
last_name: Pull
citation:
ama: 'Schneider M, Iseke A, Pull K. The gender pay gap in European executive boards:
the role of executives’ pathway into the board. The International Journal of
Human Resource Management. Published online 2019:1-23. doi:10.1080/09585192.2019.1620307'
apa: 'Schneider, M., Iseke, A., & Pull, K. (2019). The gender pay gap in European
executive boards: the role of executives’ pathway into the board. The International
Journal of Human Resource Management, 1–23. https://doi.org/10.1080/09585192.2019.1620307'
bibtex: '@article{Schneider_Iseke_Pull_2019, title={The gender pay gap in European
executive boards: the role of executives’ pathway into the board}, DOI={10.1080/09585192.2019.1620307},
journal={The International Journal of Human Resource Management}, author={Schneider,
Martin and Iseke, Anja and Pull, Kerstin}, year={2019}, pages={1–23} }'
chicago: 'Schneider, Martin, Anja Iseke, and Kerstin Pull. “The Gender Pay Gap in
European Executive Boards: The Role of Executives’ Pathway into the Board.” The
International Journal of Human Resource Management, 2019, 1–23. https://doi.org/10.1080/09585192.2019.1620307.'
ieee: 'M. Schneider, A. Iseke, and K. Pull, “The gender pay gap in European executive
boards: the role of executives’ pathway into the board,” The International
Journal of Human Resource Management, pp. 1–23, 2019, doi: 10.1080/09585192.2019.1620307.'
mla: 'Schneider, Martin, et al. “The Gender Pay Gap in European Executive Boards:
The Role of Executives’ Pathway into the Board.” The International Journal
of Human Resource Management, 2019, pp. 1–23, doi:10.1080/09585192.2019.1620307.'
short: M. Schneider, A. Iseke, K. Pull, The International Journal of Human Resource
Management (2019) 1–23.
date_created: 2019-09-17T08:41:46Z
date_updated: 2023-11-22T20:21:30Z
department:
- _id: '19'
- _id: '185'
doi: 10.1080/09585192.2019.1620307
language:
- iso: eng
main_file_link:
- url: https://www.tandfonline.com/doi/full/10.1080/09585192.2019.1620307
page: 1-23
publication: The International Journal of Human Resource Management
publication_identifier:
issn:
- 0958-5192
- 1466-4399
publication_status: published
status: public
title: 'The gender pay gap in European executive boards: the role of executives’ pathway
into the board'
type: journal_article
user_id: '54657'
year: '2019'
...
---
_id: '13244'
author:
- first_name: Martin R.
full_name: Schneider, Martin R.
last_name: Schneider
- first_name: Anja
full_name: Iseke, Anja
last_name: Iseke
- first_name: Kerstin
full_name: Pull, Kerstin
last_name: Pull
citation:
ama: 'Schneider MR, Iseke A, Pull K. The gender pay gap in European executive boards:
the role of executives’ pathway into the board. The International Journal of
Human Resource Management. Published online 2019:1-23. doi:10.1080/09585192.2019.1620307'
apa: 'Schneider, M. R., Iseke, A., & Pull, K. (2019). The gender pay gap in
European executive boards: the role of executives’ pathway into the board. The
International Journal of Human Resource Management, 1–23. https://doi.org/10.1080/09585192.2019.1620307'
bibtex: '@article{Schneider_Iseke_Pull_2019, title={The gender pay gap in European
executive boards: the role of executives’ pathway into the board}, DOI={10.1080/09585192.2019.1620307},
journal={The International Journal of Human Resource Management}, author={Schneider,
Martin R. and Iseke, Anja and Pull, Kerstin}, year={2019}, pages={1–23} }'
chicago: 'Schneider, Martin R., Anja Iseke, and Kerstin Pull. “The Gender Pay Gap
in European Executive Boards: The Role of Executives’ Pathway into the Board.”
The International Journal of Human Resource Management, 2019, 1–23. https://doi.org/10.1080/09585192.2019.1620307.'
ieee: 'M. R. Schneider, A. Iseke, and K. Pull, “The gender pay gap in European executive
boards: the role of executives’ pathway into the board,” The International
Journal of Human Resource Management, pp. 1–23, 2019, doi: 10.1080/09585192.2019.1620307.'
mla: 'Schneider, Martin R., et al. “The Gender Pay Gap in European Executive Boards:
The Role of Executives’ Pathway into the Board.” The International Journal
of Human Resource Management, 2019, pp. 1–23, doi:10.1080/09585192.2019.1620307.'
short: M.R. Schneider, A. Iseke, K. Pull, The International Journal of Human Resource
Management (2019) 1–23.
date_created: 2019-09-17T08:35:28Z
date_updated: 2023-11-22T20:20:40Z
department:
- _id: '19'
- _id: '185'
doi: 10.1080/09585192.2019.1620307
language:
- iso: eng
page: 1-23
publication: The International Journal of Human Resource Management
publication_identifier:
issn:
- 0958-5192
- 1466-4399
publication_status: published
status: public
title: 'The gender pay gap in European executive boards: the role of executives’ pathway
into the board'
type: journal_article
user_id: '54657'
year: '2019'
...
---
_id: '45729'
author:
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: C.
full_name: Witte, C.
last_name: Witte
citation:
ama: Eggert A, Steinhoff L, Witte C. Gift Purchases as Catalysts for Strengthening
Customer–Brand Relationships. Journal of Marketing. 2019;83(5):115-132.
doi:10.1177/0022242919860802
apa: Eggert, A., Steinhoff, L., & Witte, C. (2019). Gift Purchases as Catalysts
for Strengthening Customer–Brand Relationships. Journal of Marketing, 83(5),
115–132. https://doi.org/10.1177/0022242919860802
bibtex: '@article{Eggert_Steinhoff_Witte_2019, title={Gift Purchases as Catalysts
for Strengthening Customer–Brand Relationships}, volume={83}, DOI={10.1177/0022242919860802},
number={5}, journal={Journal of Marketing}, author={Eggert, A. and Steinhoff,
Lena and Witte, C.}, year={2019}, pages={115–132} }'
chicago: 'Eggert, A., Lena Steinhoff, and C. Witte. “Gift Purchases as Catalysts
for Strengthening Customer–Brand Relationships.” Journal of Marketing 83,
no. 5 (2019): 115–32. https://doi.org/10.1177/0022242919860802.'
ieee: 'A. Eggert, L. Steinhoff, and C. Witte, “Gift Purchases as Catalysts for Strengthening
Customer–Brand Relationships,” Journal of Marketing, vol. 83, no. 5, pp.
115–132, 2019, doi: 10.1177/0022242919860802.'
mla: Eggert, A., et al. “Gift Purchases as Catalysts for Strengthening Customer–Brand
Relationships.” Journal of Marketing, vol. 83, no. 5, 2019, pp. 115–32,
doi:10.1177/0022242919860802.
short: A. Eggert, L. Steinhoff, C. Witte, Journal of Marketing 83 (2019) 115–132.
date_created: 2023-06-22T16:41:50Z
date_updated: 2024-01-15T15:21:55Z
department:
- _id: '733'
doi: 10.1177/0022242919860802
intvolume: ' 83'
issue: '5'
language:
- iso: eng
page: 115-132
publication: Journal of Marketing
publication_status: published
status: public
title: Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships
type: journal_article
user_id: '68445'
volume: 83
year: '2019'
...
---
_id: '45718'
author:
- first_name: R. W.
full_name: Palmatier, R. W.
last_name: Palmatier
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
citation:
ama: Palmatier RW, Steinhoff L. Relationship Marketing in the Digital Age.
Routledge Taylor & Francis Group; 2019. doi:https://doi.org/10.4324/9781315143583
apa: Palmatier, R. W., & Steinhoff, L. (2019). Relationship Marketing in
the Digital Age. Routledge Taylor & Francis Group. https://doi.org/10.4324/9781315143583
bibtex: '@book{Palmatier_Steinhoff_2019, place={New York and Abingdon}, title={Relationship
Marketing in the Digital Age}, DOI={https://doi.org/10.4324/9781315143583},
publisher={Routledge Taylor & Francis Group}, author={Palmatier, R. W. and
Steinhoff, Lena}, year={2019} }'
chicago: 'Palmatier, R. W., and Lena Steinhoff. Relationship Marketing in the
Digital Age. New York and Abingdon: Routledge Taylor & Francis Group,
2019. https://doi.org/10.4324/9781315143583.'
ieee: 'R. W. Palmatier and L. Steinhoff, Relationship Marketing in the Digital
Age. New York and Abingdon: Routledge Taylor & Francis Group, 2019.'
mla: Palmatier, R. W., and Lena Steinhoff. Relationship Marketing in the Digital
Age. Routledge Taylor & Francis Group, 2019, doi:https://doi.org/10.4324/9781315143583.
short: R.W. Palmatier, L. Steinhoff, Relationship Marketing in the Digital Age,
Routledge Taylor & Francis Group, New York and Abingdon, 2019.
date_created: 2023-06-22T16:24:15Z
date_updated: 2024-01-15T15:18:06Z
department:
- _id: '733'
doi: https://doi.org/10.4324/9781315143583
language:
- iso: eng
place: New York and Abingdon
publication_status: published
publisher: Routledge Taylor & Francis Group
status: public
title: Relationship Marketing in the Digital Age
type: book
user_id: '68445'
year: '2019'
...
---
_id: '45730'
author:
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: D.
full_name: Arli, D.
last_name: Arli
- first_name: S.
full_name: Weaven, S.
last_name: Weaven
- first_name: I. V.
full_name: Kozlenkova, I. V.
last_name: Kozlenkova
citation:
ama: Steinhoff L, Arli D, Weaven S, Kozlenkova IV. Online Relationship Marketing.
Journal of the Academy of Marketing Science. 2019;47(3):369-393. doi:https://doi.org/10.1007/s11747-018-0621-6
apa: Steinhoff, L., Arli, D., Weaven, S., & Kozlenkova, I. V. (2019). Online
Relationship Marketing. Journal of the Academy of Marketing Science, 47(3),
369–393. https://doi.org/10.1007/s11747-018-0621-6
bibtex: '@article{Steinhoff_Arli_Weaven_Kozlenkova_2019, title={Online Relationship
Marketing}, volume={47}, DOI={https://doi.org/10.1007/s11747-018-0621-6},
number={3}, journal={Journal of the Academy of Marketing Science}, author={Steinhoff,
Lena and Arli, D. and Weaven, S. and Kozlenkova, I. V.}, year={2019}, pages={369–393}
}'
chicago: 'Steinhoff, Lena, D. Arli, S. Weaven, and I. V. Kozlenkova. “Online Relationship
Marketing.” Journal of the Academy of Marketing Science 47, no. 3 (2019):
369–93. https://doi.org/10.1007/s11747-018-0621-6.'
ieee: 'L. Steinhoff, D. Arli, S. Weaven, and I. V. Kozlenkova, “Online Relationship
Marketing,” Journal of the Academy of Marketing Science, vol. 47, no. 3,
pp. 369–393, 2019, doi: https://doi.org/10.1007/s11747-018-0621-6.'
mla: Steinhoff, Lena, et al. “Online Relationship Marketing.” Journal of the
Academy of Marketing Science, vol. 47, no. 3, 2019, pp. 369–93, doi:https://doi.org/10.1007/s11747-018-0621-6.
short: L. Steinhoff, D. Arli, S. Weaven, I.V. Kozlenkova, Journal of the Academy
of Marketing Science 47 (2019) 369–393.
date_created: 2023-06-22T16:43:32Z
date_updated: 2024-01-15T16:08:25Z
department:
- _id: '733'
doi: https://doi.org/10.1007/s11747-018-0621-6
intvolume: ' 47'
issue: '3'
language:
- iso: eng
page: 369-393
publication: Journal of the Academy of Marketing Science
publication_status: published
status: public
title: Online Relationship Marketing
type: journal_article
user_id: '68445'
volume: 47
year: '2019'
...
---
_id: '45743'
author:
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: M.
full_name: Zondag, M.
last_name: Zondag
citation:
ama: 'Steinhoff L, Zondag M. Enhancing Loyalty Program Effectiveness by Stimulating
Member Activity along the Customer Journey. In: Proceedings of the 48th European
Marketing Academy (EMAC) Conference, Hamburg. ; 2019.'
apa: Steinhoff, L., & Zondag, M. (2019). Enhancing Loyalty Program Effectiveness
by Stimulating Member Activity along the Customer Journey. Proceedings of the
48th European Marketing Academy (EMAC) Conference, Hamburg. Proceedings of
the 48th European Marketing Academy (EMAC) Conference, Hamburg.
bibtex: '@inproceedings{Steinhoff_Zondag_2019, title={Enhancing Loyalty Program
Effectiveness by Stimulating Member Activity along the Customer Journey}, booktitle={Proceedings
of the 48th European Marketing Academy (EMAC) Conference, Hamburg}, author={Steinhoff,
Lena and Zondag, M.}, year={2019} }'
chicago: Steinhoff, Lena, and M. Zondag. “Enhancing Loyalty Program Effectiveness
by Stimulating Member Activity along the Customer Journey.” In Proceedings
of the 48th European Marketing Academy (EMAC) Conference, Hamburg, 2019.
ieee: L. Steinhoff and M. Zondag, “Enhancing Loyalty Program Effectiveness by Stimulating
Member Activity along the Customer Journey,” presented at the Proceedings of the
48th European Marketing Academy (EMAC) Conference, Hamburg, 2019.
mla: Steinhoff, Lena, and M. Zondag. “Enhancing Loyalty Program Effectiveness by
Stimulating Member Activity along the Customer Journey.” Proceedings of the
48th European Marketing Academy (EMAC) Conference, Hamburg, 2019.
short: 'L. Steinhoff, M. Zondag, in: Proceedings of the 48th European Marketing
Academy (EMAC) Conference, Hamburg, 2019.'
conference:
location: Hamburg
name: Proceedings of the 48th European Marketing Academy (EMAC) Conference
date_created: 2023-06-22T16:59:26Z
date_updated: 2024-01-15T16:30:42Z
department:
- _id: '733'
language:
- iso: eng
publication: Proceedings of the 48th European Marketing Academy (EMAC) Conference,
Hamburg
publication_status: published
status: public
title: Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along
the Customer Journey
type: conference
user_id: '68445'
year: '2019'
...
---
_id: '3313'
author:
- first_name: Alexandra
full_name: Maurer, Alexandra
last_name: Maurer
citation:
ama: 'Maurer A. Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse.
Universität Paderborn; 2018.'
apa: 'Maurer, A. (2018). Kundenbewertungen und Produktnachfrage: Eine ökonomische
Analyse. Universität Paderborn.'
bibtex: '@book{Maurer_2018, title={Kundenbewertungen und Produktnachfrage: Eine
ökonomische Analyse}, publisher={Universität Paderborn}, author={Maurer, Alexandra},
year={2018} }'
chicago: 'Maurer, Alexandra. Kundenbewertungen und Produktnachfrage: Eine ökonomische
Analyse. Universität Paderborn, 2018.'
ieee: 'A. Maurer, Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse.
Universität Paderborn, 2018.'
mla: 'Maurer, Alexandra. Kundenbewertungen und Produktnachfrage: Eine ökonomische
Analyse. Universität Paderborn, 2018.'
short: 'A. Maurer, Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse,
Universität Paderborn, 2018.'
date_created: 2018-06-22T12:19:02Z
date_updated: 2022-01-06T06:59:10Z
department:
- _id: '183'
language:
- iso: ger
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
title: 'Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse'
type: mastersthesis
user_id: '477'
year: '2018'
...
---
_id: '3314'
author:
- first_name: Luisa Juliane
full_name: Michels, Luisa Juliane
last_name: Michels
citation:
ama: Michels LJ. The Segmentation of Video-On-Demand Consumers. Universität
Paderborn; 2018.
apa: Michels, L. J. (2018). The Segmentation of Video-On-Demand Consumers.
Universität Paderborn.
bibtex: '@book{Michels_2018, title={The Segmentation of Video-On-Demand Consumers},
publisher={Universität Paderborn}, author={Michels, Luisa Juliane}, year={2018}
}'
chicago: Michels, Luisa Juliane. The Segmentation of Video-On-Demand Consumers.
Universität Paderborn, 2018.
ieee: L. J. Michels, The Segmentation of Video-On-Demand Consumers. Universität
Paderborn, 2018.
mla: Michels, Luisa Juliane. The Segmentation of Video-On-Demand Consumers.
Universität Paderborn, 2018.
short: L.J. Michels, The Segmentation of Video-On-Demand Consumers, Universität
Paderborn, 2018.
date_created: 2018-06-22T12:20:47Z
date_updated: 2022-01-06T06:59:10Z
department:
- _id: '183'
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
- first_name: Daniel
full_name: Kaimann, Daniel
id: '18949'
last_name: Kaimann
title: The Segmentation of Video-On-Demand Consumers
type: mastersthesis
user_id: '477'
year: '2018'
...
---
_id: '3315'
author:
- first_name: Miriam
full_name: Walter, Miriam
last_name: Walter
citation:
ama: Walter M. Sentiment Analysis of User-Generated Ratings in the Sharing Economy
. Universität Paderborn; 2018.
apa: Walter, M. (2018). Sentiment Analysis of User-generated Ratings in the Sharing
Economy . Universität Paderborn.
bibtex: '@book{Walter_2018, title={Sentiment Analysis of User-generated Ratings
in the Sharing Economy }, publisher={Universität Paderborn}, author={Walter, Miriam},
year={2018} }'
chicago: Walter, Miriam. Sentiment Analysis of User-Generated Ratings in the
Sharing Economy . Universität Paderborn, 2018.
ieee: M. Walter, Sentiment Analysis of User-generated Ratings in the Sharing
Economy . Universität Paderborn, 2018.
mla: Walter, Miriam. Sentiment Analysis of User-Generated Ratings in the Sharing
Economy . Universität Paderborn, 2018.
short: M. Walter, Sentiment Analysis of User-Generated Ratings in the Sharing Economy
, Universität Paderborn, 2018.
date_created: 2018-06-22T12:22:31Z
date_updated: 2022-01-06T06:59:10Z
department:
- _id: '183'
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
- first_name: Daniel
full_name: Kaimann, Daniel
last_name: Kaimann
title: 'Sentiment Analysis of User-generated Ratings in the Sharing Economy '
type: mastersthesis
user_id: '477'
year: '2018'
...
---
_id: '3316'
author:
- first_name: Hanna
full_name: Korn, Hanna
last_name: Korn
citation:
ama: 'Korn H. Restaurant Reputation and Meal Prices: Empricial Evidence from
the German Restaurant Industry. Universität Paderborn; 2018.'
apa: 'Korn, H. (2018). Restaurant reputation and meal prices: empricial evidence
from the German restaurant industry. Universität Paderborn.'
bibtex: '@book{Korn_2018, title={Restaurant reputation and meal prices: empricial
evidence from the German restaurant industry}, publisher={Universität Paderborn},
author={Korn, Hanna}, year={2018} }'
chicago: 'Korn, Hanna. Restaurant Reputation and Meal Prices: Empricial Evidence
from the German Restaurant Industry. Universität Paderborn, 2018.'
ieee: 'H. Korn, Restaurant reputation and meal prices: empricial evidence from
the German restaurant industry. Universität Paderborn, 2018.'
mla: 'Korn, Hanna. Restaurant Reputation and Meal Prices: Empricial Evidence
from the German Restaurant Industry. Universität Paderborn, 2018.'
short: 'H. Korn, Restaurant Reputation and Meal Prices: Empricial Evidence from
the German Restaurant Industry, Universität Paderborn, 2018.'
date_created: 2018-06-22T12:24:16Z
date_updated: 2022-01-06T06:59:10Z
department:
- _id: '183'
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
title: 'Restaurant reputation and meal prices: empricial evidence from the German
restaurant industry'
type: mastersthesis
user_id: '477'
year: '2018'
...
---
_id: '3516'
abstract:
- lang: eng
text: 'Triadic service relationships comprise complex relationships in which not
only the customer and provider are involved as partners but also other individuals
with caregiving relationships with the customer. A triadic constellation may arise
in the context of services for animal companions, for example, when veterinarians
provide counsel and treatment to the animal companion and its owner. Through interviews
with both owners of animal companions and providers of services for animal companions,
this study explores typical constellations and characteristics of the three relationships
in this service triad. In line with balance theory, the results show that four
distinct types of triadic relationships exist in services for animal companions:
the harmonious, the dysfunctional, the challenging, and the doubtful triad. The
study highlights the potential conflicts and dynamics in the triads to advise
providers on how to address customers depending on the types of triads to which
they belong.'
article_type: original
author:
- first_name: Julia
full_name: Rötzmeier-Keuper, Julia
id: '24869'
last_name: Rötzmeier-Keuper
- first_name: Jennifer
full_name: Hendricks, Jennifer
last_name: Hendricks
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Gertrud
full_name: Schmitz, Gertrud
last_name: Schmitz
citation:
ama: Rötzmeier-Keuper J, Hendricks J, Wünderlich N, Schmitz G. Triadic relationships
in the context of services for animal companions. Journal of Business Research.
2018;(85):295--303.
apa: Rötzmeier-Keuper, J., Hendricks, J., Wünderlich, N., & Schmitz, G. (2018).
Triadic relationships in the context of services for animal companions. Journal
of Business Research, (85), 295--303.
bibtex: '@article{Rötzmeier-Keuper_Hendricks_Wünderlich_Schmitz_2018, title={Triadic
relationships in the context of services for animal companions}, number={85},
journal={Journal of Business Research}, publisher={Elsevier}, author={Rötzmeier-Keuper,
Julia and Hendricks, Jennifer and Wünderlich, Nancy and Schmitz, Gertrud}, year={2018},
pages={295--303} }'
chicago: 'Rötzmeier-Keuper, Julia, Jennifer Hendricks, Nancy Wünderlich, and Gertrud
Schmitz. “Triadic Relationships in the Context of Services for Animal Companions.”
Journal of Business Research, no. 85 (2018): 295--303.'
ieee: J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, and G. Schmitz, “Triadic
relationships in the context of services for animal companions,” Journal of
Business Research, no. 85, pp. 295--303, 2018.
mla: Rötzmeier-Keuper, Julia, et al. “Triadic Relationships in the Context of Services
for Animal Companions.” Journal of Business Research, no. 85, Elsevier,
2018, pp. 295--303.
short: J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. Schmitz, Journal of
Business Research (2018) 295--303.
date_created: 2018-07-10T07:15:45Z
date_updated: 2022-01-06T06:59:21Z
department:
- _id: '181'
issue: '85'
keyword:
- Triadic relationships
- Balance theory
- Pet-related services
- Animal companions
- Service relationship typology
- Service triads
language:
- iso: eng
page: 295--303
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: Triadic relationships in the context of services for animal companions
type: journal_article
user_id: '37741'
year: '2018'
...
---
_id: '5772'
author:
- first_name: Patrizia
full_name: Fanasch, Patrizia
last_name: Fanasch
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
citation:
ama: Fanasch P, Frick B. What Makes Cooperatives Successful? Identifying the Determinants
of Their Organizational Performance. Journal of Wine Economics. 2018:1-27.
doi:10.1017/jwe.2018.28
apa: Fanasch, P., & Frick, B. (2018). What Makes Cooperatives Successful? Identifying
the Determinants of Their Organizational Performance. Journal of Wine Economics,
1–27. https://doi.org/10.1017/jwe.2018.28
bibtex: '@article{Fanasch_Frick_2018, title={What Makes Cooperatives Successful?
Identifying the Determinants of Their Organizational Performance}, DOI={10.1017/jwe.2018.28},
journal={Journal of Wine Economics}, publisher={Cambridge University Press (CUP)},
author={Fanasch, Patrizia and Frick, Bernd}, year={2018}, pages={1–27} }'
chicago: Fanasch, Patrizia, and Bernd Frick. “What Makes Cooperatives Successful?
Identifying the Determinants of Their Organizational Performance.” Journal
of Wine Economics, 2018, 1–27. https://doi.org/10.1017/jwe.2018.28.
ieee: P. Fanasch and B. Frick, “What Makes Cooperatives Successful? Identifying
the Determinants of Their Organizational Performance,” Journal of Wine Economics,
pp. 1–27, 2018.
mla: Fanasch, Patrizia, and Bernd Frick. “What Makes Cooperatives Successful? Identifying
the Determinants of Their Organizational Performance.” Journal of Wine Economics,
Cambridge University Press (CUP), 2018, pp. 1–27, doi:10.1017/jwe.2018.28.
short: P. Fanasch, B. Frick, Journal of Wine Economics (2018) 1–27.
date_created: 2018-11-21T09:45:21Z
date_updated: 2022-01-06T07:02:40Z
ddc:
- '330'
department:
- _id: '183'
doi: 10.1017/jwe.2018.28
file:
- access_level: closed
content_type: application/pdf
creator: bhoyer
date_created: 2018-11-21T09:46:42Z
date_updated: 2018-11-21T09:46:42Z
file_id: '5773'
file_name: fanasch_frick_jwe_2018.pdf
file_size: 291759
relation: main_file
file_date_updated: 2018-11-21T09:46:42Z
has_accepted_license: '1'
language:
- iso: eng
page: 1-27
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
publication: Journal of Wine Economics
publication_identifier:
issn:
- 1931-4361
- 1931-437X
publication_status: epub_ahead
publisher: Cambridge University Press (CUP)
status: public
title: What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational
Performance
type: journal_article
user_id: '477'
year: '2018'
...
---
_id: '6199'
author:
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Lena
full_name: Steinhoff, Lena
last_name: Steinhoff
- first_name: Carina
full_name: Witte, Carina
last_name: Witte
citation:
ama: Eggert A, Steinhoff L, Witte C. Are Gift Purchases an Effective Driver of Customer
Loyalty? 2018.
apa: Eggert, A., Steinhoff, L., & Witte, C. (2018). Are Gift Purchases an Effective
Driver of Customer Loyalty?
bibtex: '@article{Eggert_Steinhoff_Witte_2018, series={2018 Winter AMA Conference
Proceedings}, title={Are Gift Purchases an Effective Driver of Customer Loyalty?},
author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2018}, collection={2018
Winter AMA Conference Proceedings} }'
chicago: Eggert, Andreas, Lena Steinhoff, and Carina Witte. “Are Gift Purchases
an Effective Driver of Customer Loyalty?” 2018 Winter AMA Conference Proceedings,
2018.
ieee: A. Eggert, L. Steinhoff, and C. Witte, “Are Gift Purchases an Effective Driver
of Customer Loyalty?” 2018.
mla: Eggert, Andreas, et al. Are Gift Purchases an Effective Driver of Customer
Loyalty? 2018.
short: A. Eggert, L. Steinhoff, C. Witte, (2018).
date_created: 2018-12-13T16:16:50Z
date_updated: 2022-01-06T07:02:56Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
series_title: 2018 Winter AMA Conference Proceedings
status: public
title: Are Gift Purchases an Effective Driver of Customer Loyalty?
type: conference
user_id: '57352'
year: '2018'
...
---
_id: '4833'
author:
- first_name: Lena
full_name: Steinhoff, Lena
last_name: Steinhoff
- first_name: Carina
full_name: Witte, Carina
last_name: Witte
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
citation:
ama: 'Steinhoff L, Witte C, Eggert A. Mixed Effects of Company-Initiated Customer
Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement.
SMR-Journal of Service Management Research. 2018;(2):22--35.'
apa: 'Steinhoff, L., Witte, C., & Eggert, A. (2018). Mixed Effects of Company-Initiated
Customer Engagement on Customer Loyalty: The Contingency Role of Service Category
Involvement. SMR-Journal of Service Management Research, (2), 22--35.'
bibtex: '@article{Steinhoff_Witte_Eggert_2018, title={Mixed Effects of Company-Initiated
Customer Engagement on Customer Loyalty: The Contingency Role of Service Category
Involvement}, number={2}, journal={SMR-Journal of Service Management Research},
author={Steinhoff, Lena and Witte, Carina and Eggert, Andreas}, year={2018}, pages={22--35}
}'
chicago: 'Steinhoff, Lena, Carina Witte, and Andreas Eggert. “Mixed Effects of Company-Initiated
Customer Engagement on Customer Loyalty: The Contingency Role of Service Category
Involvement.” SMR-Journal of Service Management Research, no. 2 (2018):
22--35.'
ieee: 'L. Steinhoff, C. Witte, and A. Eggert, “Mixed Effects of Company-Initiated
Customer Engagement on Customer Loyalty: The Contingency Role of Service Category
Involvement,” SMR-Journal of Service Management Research, no. 2, pp. 22--35,
2018.'
mla: 'Steinhoff, Lena, et al. “Mixed Effects of Company-Initiated Customer Engagement
on Customer Loyalty: The Contingency Role of Service Category Involvement.” SMR-Journal
of Service Management Research, no. 2, 2018, pp. 22--35.'
short: L. Steinhoff, C. Witte, A. Eggert, SMR-Journal of Service Management Research
(2018) 22--35.
date_created: 2018-10-25T07:30:10Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '180'
issue: '2'
page: 22--35
publication: SMR-Journal of Service Management Research
status: public
title: 'Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty:
The Contingency Role of Service Category Involvement'
type: journal_article
user_id: '57352'
year: '2018'
...
---
_id: '4834'
author:
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Wolfgang
full_name: Ulaga, Wolfgang
last_name: Ulaga
- first_name: Pennie
full_name: Frow, Pennie
last_name: Frow
- first_name: Adrian
full_name: Payne, Adrian
last_name: Payne
citation:
ama: 'Eggert A, Ulaga W, Frow P, Payne A. Conceptualizing and communicating value
in business markets: From value in exchange to value in use. Industrial Marketing
Management. 2018:80--90.'
apa: 'Eggert, A., Ulaga, W., Frow, P., & Payne, A. (2018). Conceptualizing and
communicating value in business markets: From value in exchange to value in use.
Industrial Marketing Management, 80--90.'
bibtex: '@article{Eggert_Ulaga_Frow_Payne_2018, title={Conceptualizing and communicating
value in business markets: From value in exchange to value in use}, journal={Industrial
Marketing Management}, author={Eggert, Andreas and Ulaga, Wolfgang and Frow, Pennie
and Payne, Adrian}, year={2018}, pages={80--90} }'
chicago: 'Eggert, Andreas, Wolfgang Ulaga, Pennie Frow, and Adrian Payne. “Conceptualizing
and Communicating Value in Business Markets: From Value in Exchange to Value in
Use.” Industrial Marketing Management, 2018, 80--90.'
ieee: 'A. Eggert, W. Ulaga, P. Frow, and A. Payne, “Conceptualizing and communicating
value in business markets: From value in exchange to value in use,” Industrial
Marketing Management, pp. 80--90, 2018.'
mla: 'Eggert, Andreas, et al. “Conceptualizing and Communicating Value in Business
Markets: From Value in Exchange to Value in Use.” Industrial Marketing Management,
2018, pp. 80--90.'
short: A. Eggert, W. Ulaga, P. Frow, A. Payne, Industrial Marketing Management (2018)
80--90.
date_created: 2018-10-25T08:11:17Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '180'
page: 80--90
publication: Industrial Marketing Management
status: public
title: 'Conceptualizing and communicating value in business markets: From value in
exchange to value in use'
type: journal_article
user_id: '57352'
year: '2018'
...