---
_id: '41340'
author:
- first_name: Ina
full_name: Garnefeld, Ina
last_name: Garnefeld
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: Lena
full_name: Klimke, Lena
last_name: Klimke
- first_name: Andrea
full_name: Oestreich, Andrea
last_name: Oestreich
citation:
ama: 'Garnefeld I, Böhm E, Klimke L, Oestreich A. I thought it was over, but now
it is back: customer reactions to ex post time extensions of sales promotions.
Journal of the Academy of Marketing Science. 2018;46(6):1133-1147. doi:10.1007/s11747-018-0600-y'
apa: 'Garnefeld, I., Böhm, E., Klimke, L., & Oestreich, A. (2018). I thought
it was over, but now it is back: customer reactions to ex post time extensions
of sales promotions. Journal of the Academy of Marketing Science, 46(6),
1133–1147. https://doi.org/10.1007/s11747-018-0600-y'
bibtex: '@article{Garnefeld_Böhm_Klimke_Oestreich_2018, title={I thought it was
over, but now it is back: customer reactions to ex post time extensions of sales
promotions}, volume={46}, DOI={10.1007/s11747-018-0600-y},
number={6}, journal={Journal of the Academy of Marketing Science}, publisher={Springer
Science and Business Media LLC}, author={Garnefeld, Ina and Böhm, Eva and Klimke,
Lena and Oestreich, Andrea}, year={2018}, pages={1133–1147} }'
chicago: 'Garnefeld, Ina, Eva Böhm, Lena Klimke, and Andrea Oestreich. “I Thought
It Was over, but Now It Is Back: Customer Reactions to Ex Post Time Extensions
of Sales Promotions.” Journal of the Academy of Marketing Science 46, no.
6 (2018): 1133–47. https://doi.org/10.1007/s11747-018-0600-y.'
ieee: 'I. Garnefeld, E. Böhm, L. Klimke, and A. Oestreich, “I thought it was over,
but now it is back: customer reactions to ex post time extensions of sales promotions,”
Journal of the Academy of Marketing Science, vol. 46, no. 6, pp. 1133–1147,
2018, doi: 10.1007/s11747-018-0600-y.'
mla: 'Garnefeld, Ina, et al. “I Thought It Was over, but Now It Is Back: Customer
Reactions to Ex Post Time Extensions of Sales Promotions.” Journal of the Academy
of Marketing Science, vol. 46, no. 6, Springer Science and Business Media
LLC, 2018, pp. 1133–47, doi:10.1007/s11747-018-0600-y.'
short: I. Garnefeld, E. Böhm, L. Klimke, A. Oestreich, Journal of the Academy of
Marketing Science 46 (2018) 1133–1147.
date_created: 2023-02-01T08:30:59Z
date_updated: 2023-09-01T10:17:15Z
department:
- _id: '785'
doi: 10.1007/s11747-018-0600-y
intvolume: ' 46'
issue: '6'
keyword:
- Marketing
- Economics and Econometrics
- Business and International Management
language:
- iso: eng
page: 1133-1147
publication: Journal of the Academy of Marketing Science
publication_identifier:
issn:
- 0092-0703
- 1552-7824
publication_status: published
publisher: Springer Science and Business Media LLC
status: public
title: 'I thought it was over, but now it is back: customer reactions to ex post time
extensions of sales promotions'
type: journal_article
user_id: '49063'
volume: 46
year: '2018'
...
---
_id: '4946'
author:
- first_name: Simon
full_name: Eisele, Simon
id: '11574'
last_name: Eisele
- first_name: Martin
full_name: Schneider, Martin
id: '471'
last_name: Schneider
orcid: https://orcid.org/0000-0002-6961-3716
citation:
ama: 'Eisele S, Schneider M. Personalwirtschaft. In: Engels G, Maier G, Steffen
E, eds. Handbuch Gestaltung digitaler und vernetzter Arbeitswelten. ; 2018:1-20.'
apa: Eisele, S., & Schneider, M. (2018). Personalwirtschaft. In G. Engels,
G. Maier, & E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter
Arbeitswelten (pp. 1–20).
bibtex: '@inbook{Eisele_Schneider_2018, title={ Personalwirtschaft}, booktitle={Handbuch
Gestaltung digitaler und vernetzter Arbeitswelten}, author={Eisele, Simon and
Schneider, Martin}, editor={Engels, Gregor and Maier, Gunter and Steffen, Eckhard},
year={2018}, pages={1–20} }'
chicago: Eisele, Simon, and Martin Schneider. “ Personalwirtschaft.” In Handbuch
Gestaltung digitaler und vernetzter Arbeitswelten, edited by Gregor Engels,
Gunter Maier, and Eckhard Steffen, 1–20, 2018.
ieee: S. Eisele and M. Schneider, “ Personalwirtschaft,” in Handbuch Gestaltung
digitaler und vernetzter Arbeitswelten, G. Engels, G. Maier, and E. Steffen,
Eds. 2018, pp. 1–20.
mla: Eisele, Simon, and Martin Schneider. “ Personalwirtschaft.” Handbuch Gestaltung
digitaler und vernetzter Arbeitswelten, edited by Gregor Engels et al., 2018,
pp. 1–20.
short: 'S. Eisele, M. Schneider, in: G. Engels, G. Maier, E. Steffen (Eds.), Handbuch
Gestaltung digitaler und vernetzter Arbeitswelten, 2018, pp. 1–20.'
date_created: 2018-10-26T10:10:47Z
date_updated: 2023-11-22T20:07:21Z
department:
- _id: '178'
- _id: '185'
editor:
- first_name: Gregor
full_name: Engels, Gregor
last_name: Engels
- first_name: Gunter
full_name: Maier, Gunter
last_name: Maier
- first_name: Eckhard
full_name: Steffen, Eckhard
last_name: Steffen
language:
- iso: ger
page: 1-20
publication: Handbuch Gestaltung digitaler und vernetzter Arbeitswelten
publication_identifier:
isbn:
- '3662528983'
publication_status: published
related_material:
link:
- relation: confirmation
url: http://www.brownsbfs.co.uk/Product/Maier-Gunter/Handbuch-Gestaltung-digitaler-und-vernetzter-Arbeitswelten/9783662528983
status: public
title: ' Personalwirtschaft'
type: book_chapter
user_id: '54657'
year: '2018'
...
---
_id: '4928'
author:
- first_name: Martin
full_name: Schneider, Martin
id: '471'
last_name: Schneider
orcid: https://orcid.org/0000-0002-6961-3716
citation:
ama: 'Schneider M. Digitalization of Production, Human Capital, and Organizational
Capital. In: Harteis C, ed. The Impact of Digitalization in the Workplace.
; 2018:39--52. doi:https://doi.org/10.1007/978-3-319-63257-5_4'
apa: Schneider, M. (2018). Digitalization of Production, Human Capital, and Organizational
Capital. In C. Harteis (Ed.), The Impact of Digitalization in the Workplace
(pp. 39--52). https://doi.org/10.1007/978-3-319-63257-5_4
bibtex: '@inbook{Schneider_2018, title={Digitalization of Production, Human Capital,
and Organizational Capital}, DOI={https://doi.org/10.1007/978-3-319-63257-5_4},
booktitle={The Impact of Digitalization in the Workplace}, author={Schneider,
Martin}, editor={Harteis, Christian}, year={2018}, pages={39--52} }'
chicago: Schneider, Martin. “Digitalization of Production, Human Capital, and Organizational
Capital.” In The Impact of Digitalization in the Workplace, edited by Christian
Harteis, 39--52, 2018. https://doi.org/10.1007/978-3-319-63257-5_4.
ieee: M. Schneider, “Digitalization of Production, Human Capital, and Organizational
Capital,” in The Impact of Digitalization in the Workplace, C. Harteis,
Ed. 2018, pp. 39--52.
mla: Schneider, Martin. “Digitalization of Production, Human Capital, and Organizational
Capital.” The Impact of Digitalization in the Workplace, edited by Christian
Harteis, 2018, pp. 39--52, doi:https://doi.org/10.1007/978-3-319-63257-5_4.
short: 'M. Schneider, in: C. Harteis (Ed.), The Impact of Digitalization in the
Workplace, 2018, pp. 39--52.'
date_created: 2018-10-26T09:35:03Z
date_updated: 2023-11-22T20:22:28Z
department:
- _id: '178'
- _id: '185'
doi: https://doi.org/10.1007/978-3-319-63257-5_4
editor:
- first_name: Christian
full_name: Harteis, Christian
last_name: Harteis
language:
- iso: eng
page: 39--52
publication: The Impact of Digitalization in the Workplace
publication_status: published
status: public
title: Digitalization of Production, Human Capital, and Organizational Capital
type: book_chapter
user_id: '54657'
year: '2018'
...
---
_id: '45731'
author:
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: C.
full_name: Witte, C.
last_name: Witte
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
citation:
ama: 'Steinhoff L, Witte C, Eggert A. Mixed Effects of Company-Initiated Customer
Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement.
Journal of Service Management Research. 2018;2(2):22-35. doi:http://dx.doi.org/10.15358/2511-8676-2018-2-22'
apa: 'Steinhoff, L., Witte, C., & Eggert, A. (2018). Mixed Effects of Company-Initiated
Customer Engagement on Customer Loyalty: The Contingency Role of Service Category
Involvement. Journal of Service Management Research, 2(2), 22–35.
http://dx.doi.org/10.15358/2511-8676-2018-2-22'
bibtex: '@article{Steinhoff_Witte_Eggert_2018, title={Mixed Effects of Company-Initiated
Customer Engagement on Customer Loyalty: The Contingency Role of Service Category
Involvement}, volume={2}, DOI={http://dx.doi.org/10.15358/2511-8676-2018-2-22},
number={2}, journal={Journal of Service Management Research}, author={Steinhoff,
Lena and Witte, C. and Eggert, A.}, year={2018}, pages={22–35} }'
chicago: 'Steinhoff, Lena, C. Witte, and A. Eggert. “Mixed Effects of Company-Initiated
Customer Engagement on Customer Loyalty: The Contingency Role of Service Category
Involvement.” Journal of Service Management Research 2, no. 2 (2018): 22–35.
http://dx.doi.org/10.15358/2511-8676-2018-2-22.'
ieee: 'L. Steinhoff, C. Witte, and A. Eggert, “Mixed Effects of Company-Initiated
Customer Engagement on Customer Loyalty: The Contingency Role of Service Category
Involvement,” Journal of Service Management Research, vol. 2, no. 2, pp.
22–35, 2018, doi: http://dx.doi.org/10.15358/2511-8676-2018-2-22.'
mla: 'Steinhoff, Lena, et al. “Mixed Effects of Company-Initiated Customer Engagement
on Customer Loyalty: The Contingency Role of Service Category Involvement.” Journal
of Service Management Research, vol. 2, no. 2, 2018, pp. 22–35, doi:http://dx.doi.org/10.15358/2511-8676-2018-2-22.'
short: L. Steinhoff, C. Witte, A. Eggert, Journal of Service Management Research
2 (2018) 22–35.
date_created: 2023-06-22T16:44:21Z
date_updated: 2024-01-15T16:09:29Z
department:
- _id: '733'
doi: http://dx.doi.org/10.15358/2511-8676-2018-2-22
intvolume: ' 2'
issue: '2'
language:
- iso: eng
page: 22-35
publication: Journal of Service Management Research
publication_status: published
status: public
title: 'Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty:
The Contingency Role of Service Category Involvement'
type: journal_article
user_id: '68445'
volume: 2
year: '2018'
...
---
_id: '45745'
author:
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: M.
full_name: Zondag, M.
last_name: Zondag
citation:
ama: 'Steinhoff L, Zondag M. Enhancing Loyalty Program Effectiveness by Engaging
Members along the Customer Journey. In: 2018 Winter AMA Conference Proceedings,
New Orleans. ; 2018.'
apa: Steinhoff, L., & Zondag, M. (2018). Enhancing Loyalty Program Effectiveness
by Engaging Members along the Customer Journey. 2018 Winter AMA Conference
Proceedings, New Orleans. 2018 Winter AMA Conference Proceedings, New Orleans.
bibtex: '@inproceedings{Steinhoff_Zondag_2018, title={Enhancing Loyalty Program
Effectiveness by Engaging Members along the Customer Journey}, booktitle={2018
Winter AMA Conference Proceedings, New Orleans}, author={Steinhoff, Lena and Zondag,
M.}, year={2018} }'
chicago: Steinhoff, Lena, and M. Zondag. “Enhancing Loyalty Program Effectiveness
by Engaging Members along the Customer Journey.” In 2018 Winter AMA Conference
Proceedings, New Orleans, 2018.
ieee: L. Steinhoff and M. Zondag, “Enhancing Loyalty Program Effectiveness by Engaging
Members along the Customer Journey,” presented at the 2018 Winter AMA Conference
Proceedings, New Orleans, 2018.
mla: Steinhoff, Lena, and M. Zondag. “Enhancing Loyalty Program Effectiveness by
Engaging Members along the Customer Journey.” 2018 Winter AMA Conference Proceedings,
New Orleans, 2018.
short: 'L. Steinhoff, M. Zondag, in: 2018 Winter AMA Conference Proceedings, New
Orleans, 2018.'
conference:
location: New Orleans
name: 2018 Winter AMA Conference Proceedings
date_created: 2023-06-22T17:01:07Z
date_updated: 2024-01-15T16:33:20Z
department:
- _id: '733'
language:
- iso: eng
publication: 2018 Winter AMA Conference Proceedings, New Orleans
publication_status: published
status: public
title: Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer
Journey
type: conference
user_id: '68445'
year: '2018'
...
---
_id: '45744'
author:
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: C.
full_name: Witte, C.
last_name: Witte
citation:
ama: 'Eggert A, Steinhoff L, Witte C. Are Gift Purchases an Effective Driver of
Customer Loyalty? In: 2018 Winter AMA Conference Proceedings, New Orleans.
; 2018.'
apa: Eggert, A., Steinhoff, L., & Witte, C. (2018). Are Gift Purchases an Effective
Driver of Customer Loyalty? 2018 Winter AMA Conference Proceedings, New Orleans.
2018 Winter AMA Conference Proceedings, New Orleans.
bibtex: '@inproceedings{Eggert_Steinhoff_Witte_2018, title={Are Gift Purchases an
Effective Driver of Customer Loyalty?}, booktitle={2018 Winter AMA Conference
Proceedings, New Orleans}, author={Eggert, A. and Steinhoff, Lena and Witte, C.},
year={2018} }'
chicago: Eggert, A., Lena Steinhoff, and C. Witte. “Are Gift Purchases an Effective
Driver of Customer Loyalty?” In 2018 Winter AMA Conference Proceedings, New
Orleans, 2018.
ieee: A. Eggert, L. Steinhoff, and C. Witte, “Are Gift Purchases an Effective Driver
of Customer Loyalty?,” presented at the 2018 Winter AMA Conference Proceedings,
New Orleans, 2018.
mla: Eggert, A., et al. “Are Gift Purchases an Effective Driver of Customer Loyalty?”
2018 Winter AMA Conference Proceedings, New Orleans, 2018.
short: 'A. Eggert, L. Steinhoff, C. Witte, in: 2018 Winter AMA Conference Proceedings,
New Orleans, 2018.'
conference:
location: New Orleans
name: 2018 Winter AMA Conference Proceedings
date_created: 2023-06-22T17:00:18Z
date_updated: 2024-01-15T16:32:25Z
department:
- _id: '733'
language:
- iso: eng
publication: 2018 Winter AMA Conference Proceedings, New Orleans
publication_status: published
status: public
title: Are Gift Purchases an Effective Driver of Customer Loyalty?
type: conference
user_id: '68445'
year: '2018'
...
---
_id: '24378'
author:
- first_name: Benjamin
full_name: Krebs, Benjamin
id: '49220'
last_name: Krebs
- first_name: Marius
full_name: Wehner, Marius
last_name: Wehner
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
citation:
ama: Krebs B, Wehner M, Kabst R. Wer hat hier das Sagen? Personalmagazin.
2017;2:20-23.
apa: Krebs, B., Wehner, M., & Kabst, R. (2017). Wer hat hier das Sagen? Personalmagazin,
2, 20–23.
bibtex: '@article{Krebs_Wehner_Kabst_2017, title={Wer hat hier das Sagen?}, volume={2},
journal={Personalmagazin}, author={Krebs, Benjamin and Wehner, Marius and Kabst,
Rüdiger}, year={2017}, pages={20–23} }'
chicago: 'Krebs, Benjamin, Marius Wehner, and Rüdiger Kabst. “Wer Hat Hier Das Sagen?”
Personalmagazin 2 (2017): 20–23.'
ieee: B. Krebs, M. Wehner, and R. Kabst, “Wer hat hier das Sagen?,” Personalmagazin,
vol. 2, pp. 20–23, 2017.
mla: Krebs, Benjamin, et al. “Wer Hat Hier Das Sagen?” Personalmagazin, vol.
2, 2017, pp. 20–23.
short: B. Krebs, M. Wehner, R. Kabst, Personalmagazin 2 (2017) 20–23.
date_created: 2021-09-14T11:24:41Z
date_updated: 2022-01-06T06:56:19Z
department:
- _id: '178'
intvolume: ' 2'
language:
- iso: eng
page: 20-23
publication: Personalmagazin
status: public
title: Wer hat hier das Sagen?
type: journal_article
user_id: '49220'
volume: 2
year: '2017'
...
---
_id: '24379'
author:
- first_name: Benjamin
full_name: Krebs, Benjamin
id: '49220'
last_name: Krebs
- first_name: Marius
full_name: Wehner, Marius
last_name: Wehner
- first_name: Rüdiger
full_name: Kabst, Rüdiger
last_name: Kabst
citation:
ama: Krebs B, Wehner M, Kabst R. Nordeuropa hat´s nicht nötig. Personalmagazin.
2017;2:24-25.
apa: Krebs, B., Wehner, M., & Kabst, R. (2017). Nordeuropa hat´s nicht nötig.
Personalmagazin, 2, 24–25.
bibtex: '@article{Krebs_Wehner_Kabst_2017, title={Nordeuropa hat´s nicht nötig},
volume={2}, journal={Personalmagazin}, author={Krebs, Benjamin and Wehner, Marius
and Kabst, Rüdiger}, year={2017}, pages={24–25} }'
chicago: 'Krebs, Benjamin, Marius Wehner, and Rüdiger Kabst. “Nordeuropa Hat´s Nicht
Nötig.” Personalmagazin 2 (2017): 24–25.'
ieee: B. Krebs, M. Wehner, and R. Kabst, “Nordeuropa hat´s nicht nötig,” Personalmagazin,
vol. 2, pp. 24–25, 2017.
mla: Krebs, Benjamin, et al. “Nordeuropa Hat´s Nicht Nötig.” Personalmagazin,
vol. 2, 2017, pp. 24–25.
short: B. Krebs, M. Wehner, R. Kabst, Personalmagazin 2 (2017) 24–25.
date_created: 2021-09-14T11:25:37Z
date_updated: 2022-01-06T06:56:19Z
department:
- _id: '178'
intvolume: ' 2'
language:
- iso: eng
page: 24-25
publication: Personalmagazin
status: public
title: Nordeuropa hat´s nicht nötig
type: journal_article
user_id: '49220'
volume: 2
year: '2017'
...
---
_id: '24380'
author:
- first_name: Hannah
full_name: Rauterberg, Hannah
last_name: Rauterberg
- first_name: Benjamin
full_name: Krebs, Benjamin
id: '49220'
last_name: Krebs
citation:
ama: Rauterberg H, Krebs B. Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.
Personalführung. 2017;5:28-33.
apa: Rauterberg, H., & Krebs, B. (2017). Cranet Survey 2015/2016 - Stand der
HR-Digitalisierung. Personalführung, 5, 28–33.
bibtex: '@article{Rauterberg_Krebs_2017, title={Cranet Survey 2015/2016 - Stand
der HR-Digitalisierung.}, volume={5}, journal={Personalführung}, author={Rauterberg,
Hannah and Krebs, Benjamin}, year={2017}, pages={28–33} }'
chicago: 'Rauterberg, Hannah, and Benjamin Krebs. “Cranet Survey 2015/2016 - Stand
Der HR-Digitalisierung.” Personalführung 5 (2017): 28–33.'
ieee: H. Rauterberg and B. Krebs, “Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.,”
Personalführung, vol. 5, pp. 28–33, 2017.
mla: Rauterberg, Hannah, and Benjamin Krebs. “Cranet Survey 2015/2016 - Stand Der
HR-Digitalisierung.” Personalführung, vol. 5, 2017, pp. 28–33.
short: H. Rauterberg, B. Krebs, Personalführung 5 (2017) 28–33.
date_created: 2021-09-14T11:26:50Z
date_updated: 2022-01-06T06:56:19Z
department:
- _id: '178'
intvolume: ' 5'
language:
- iso: eng
page: 28-33
publication: Personalführung
status: public
title: Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.
type: journal_article
user_id: '49220'
volume: 5
year: '2017'
...
---
_id: '3307'
author:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
- first_name: Daniel
full_name: Kaimann, Daniel
id: '18949'
last_name: Kaimann
citation:
ama: Frick B, Kaimann D. The impact of customer reviews and advertisement efforts
on the performance of experience goods in electronic markets. Applied Economics
Letters. 2017;24(17):1237-1240. doi:10.1080/13504851.2016.1270399
apa: Frick, B., & Kaimann, D. (2017). The impact of customer reviews and advertisement
efforts on the performance of experience goods in electronic markets. Applied
Economics Letters, 24(17), 1237–1240. https://doi.org/10.1080/13504851.2016.1270399
bibtex: '@article{Frick_Kaimann_2017, title={The impact of customer reviews and
advertisement efforts on the performance of experience goods in electronic markets},
volume={24}, DOI={10.1080/13504851.2016.1270399},
number={17}, journal={Applied Economics Letters}, publisher={Taylor & Francis},
author={Frick, Bernd and Kaimann, Daniel}, year={2017}, pages={1237–1240} }'
chicago: 'Frick, Bernd, and Daniel Kaimann. “The Impact of Customer Reviews and
Advertisement Efforts on the Performance of Experience Goods in Electronic Markets.”
Applied Economics Letters 24, no. 17 (2017): 1237–40. https://doi.org/10.1080/13504851.2016.1270399.'
ieee: B. Frick and D. Kaimann, “The impact of customer reviews and advertisement
efforts on the performance of experience goods in electronic markets,” Applied
Economics Letters, vol. 24, no. 17, pp. 1237–1240, 2017.
mla: Frick, Bernd, and Daniel Kaimann. “The Impact of Customer Reviews and Advertisement
Efforts on the Performance of Experience Goods in Electronic Markets.” Applied
Economics Letters, vol. 24, no. 17, Taylor & Francis, 2017, pp. 1237–40,
doi:10.1080/13504851.2016.1270399.
short: B. Frick, D. Kaimann, Applied Economics Letters 24 (2017) 1237–1240.
date_created: 2018-06-22T11:25:35Z
date_updated: 2022-01-06T06:59:10Z
ddc:
- '000'
department:
- _id: '183'
doi: 10.1080/13504851.2016.1270399
file:
- access_level: closed
content_type: application/pdf
creator: ups
date_created: 2018-11-02T15:37:41Z
date_updated: 2018-11-02T15:37:41Z
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file_name: FrickKaimann.pdf
file_size: 700352
relation: main_file
success: 1
file_date_updated: 2018-11-02T15:37:41Z
has_accepted_license: '1'
intvolume: ' 24'
issue: '17'
language:
- iso: eng
page: 1237-1240
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
publication: Applied Economics Letters
publisher: Taylor & Francis
status: public
title: The impact of customer reviews and advertisement efforts on the performance
of experience goods in electronic markets
type: journal_article
user_id: '477'
volume: 24
year: '2017'
...
---
_id: '3537'
author:
- first_name: Julia
full_name: Rötzmeier-Keuper, Julia
id: '24869'
last_name: Rötzmeier-Keuper
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: 'Rötzmeier-Keuper J, Wünderlich N. How to Handle Dilemmas in Triadic Service
Relationships – An Exploratory Study. In: Proceedings of the 2017 Frontiers
in Service Conference. ; 2017.'
apa: Rötzmeier-Keuper, J., & Wünderlich, N. (2017). How to Handle Dilemmas in
Triadic Service Relationships – An Exploratory Study. In Proceedings of the
2017 Frontiers in Service Conference. New York City, USA.
bibtex: '@inproceedings{Rötzmeier-Keuper_Wünderlich_2017, title={How to Handle Dilemmas
in Triadic Service Relationships – An Exploratory Study.}, booktitle={Proceedings
of the 2017 Frontiers in Service Conference}, author={Rötzmeier-Keuper, Julia
and Wünderlich, Nancy}, year={2017} }'
chicago: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas
in Triadic Service Relationships – An Exploratory Study.” In Proceedings of
the 2017 Frontiers in Service Conference, 2017.
ieee: J. Rötzmeier-Keuper and N. Wünderlich, “How to Handle Dilemmas in Triadic
Service Relationships – An Exploratory Study.,” in Proceedings of the 2017
Frontiers in Service Conference, New York City, USA, 2017.
mla: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic
Service Relationships – An Exploratory Study.” Proceedings of the 2017 Frontiers
in Service Conference, 2017.
short: 'J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the 2017 Frontiers
in Service Conference, 2017.'
conference:
location: New York City, USA
name: Frontiers in Service Conference
date_created: 2018-07-11T07:38:23Z
date_updated: 2022-01-06T06:59:22Z
department:
- _id: '181'
language:
- iso: eng
publication: Proceedings of the 2017 Frontiers in Service Conference
status: public
title: How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '115'
abstract:
- lang: eng
text: 'Whenever customers have to decide between different instances of the same
product, they are interested in buying the best product. In contrast, companies
are interested in reducing the construction effort (and usually as a consequence
thereof, the quality) to gain profit. The described setting is widely known as
opposed preferences in quality of the product and also applies to the context
of service-oriented computing. In general, service-oriented computing emphasizes
the construction of large software systems out of existing services, where services
are small and self-contained pieces of software that adhere to a specified interface.
Several implementations of the same interface are considered as several instances
of the same service. Thereby, customers are interested in buying the best service
implementation for their service composition wrt. to metrics, such as costs, energy,
memory consumption, or execution time. One way to ensure the service quality is
to employ certificates, which can come in different kinds: Technical certificates
proving correctness can be automatically constructed by the service provider and
again be automatically checked by the user. Digital certificates allow proof of
the integrity of a product. Other certificates might be rolled out if service
providers follow a good software construction principle, which is checked in annual
audits. Whereas all of these certificates are handled differently in service markets,
what they have in common is that they influence the buying decisions of customers.
In this paper, we review state-of-the-art developments in certification with respect
to service-oriented computing. We not only discuss how certificates are constructed
and handled in service-oriented computing but also review the effects of certificates
on the market from an economic perspective.'
author:
- first_name: Marie-Christine
full_name: Jakobs, Marie-Christine
last_name: Jakobs
- first_name: Julia
full_name: Krämer, Julia
last_name: Krämer
- first_name: Dirk
full_name: van Straaten, Dirk
id: '10311'
last_name: van Straaten
- first_name: Theodor
full_name: Lettmann, Theodor
id: '315'
last_name: Lettmann
orcid: 0000-0001-5859-2457
citation:
ama: 'Jakobs M-C, Krämer J, van Straaten D, Lettmann T. Certification Matters for
Service Markets. In: Marcelo De Barros, Janusz Klink,Tadeus Uhl TP, ed. The
Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION).
; 2017:7-12.'
apa: Jakobs, M.-C., Krämer, J., van Straaten, D., & Lettmann, T. (2017). Certification
Matters for Service Markets. In T. P. Marcelo De Barros, Janusz Klink,Tadeus Uhl
(Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE
COMPUTATION) (pp. 7–12).
bibtex: '@inproceedings{Jakobs_Krämer_van Straaten_Lettmann_2017, title={Certification
Matters for Service Markets}, booktitle={The Ninth International Conferences on
Advanced Service Computing (SERVICE COMPUTATION)}, author={Jakobs, Marie-Christine
and Krämer, Julia and van Straaten, Dirk and Lettmann, Theodor}, editor={Marcelo
De Barros, Janusz Klink,Tadeus Uhl, Thomas PrinzEditor}, year={2017}, pages={7–12}
}'
chicago: Jakobs, Marie-Christine, Julia Krämer, Dirk van Straaten, and Theodor Lettmann.
“Certification Matters for Service Markets.” In The Ninth International Conferences
on Advanced Service Computing (SERVICE COMPUTATION), edited by Thomas Prinz
Marcelo De Barros, Janusz Klink,Tadeus Uhl, 7–12, 2017.
ieee: M.-C. Jakobs, J. Krämer, D. van Straaten, and T. Lettmann, “Certification Matters
for Service Markets,” in The Ninth International Conferences on Advanced Service
Computing (SERVICE COMPUTATION), 2017, pp. 7–12.
mla: Jakobs, Marie-Christine, et al. “Certification Matters for Service Markets.”
The Ninth International Conferences on Advanced Service Computing (SERVICE
COMPUTATION), edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus
Uhl, 2017, pp. 7–12.
short: 'M.-C. Jakobs, J. Krämer, D. van Straaten, T. Lettmann, in: T.P. Marcelo
De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences
on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12.'
date_created: 2017-10-17T12:41:14Z
date_updated: 2022-01-06T06:51:02Z
ddc:
- '040'
department:
- _id: '77'
- _id: '355'
- _id: '179'
editor:
- first_name: Thomas Prinz
full_name: Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas Prinz
last_name: Marcelo De Barros, Janusz Klink,Tadeus Uhl
file:
- access_level: closed
content_type: application/pdf
creator: florida
date_created: 2018-03-21T13:04:12Z
date_updated: 2018-03-21T13:04:12Z
file_id: '1564'
file_name: 115-JakobsKraemerVanStraatenLettmann2017.pdf
file_size: 133531
relation: main_file
success: 1
file_date_updated: 2018-03-21T13:04:12Z
has_accepted_license: '1'
language:
- iso: eng
page: 7-12
project:
- _id: '1'
name: SFB 901
- _id: '10'
name: SFB 901 - Subprojekt B2
- _id: '11'
name: SFB 901 - Subproject B3
- _id: '12'
name: SFB 901 - Subproject B4
- _id: '8'
name: SFB 901 - Subproject A4
- _id: '2'
name: SFB 901 - Project Area A
- _id: '3'
name: SFB 901 - Project Area B
publication: The Ninth International Conferences on Advanced Service Computing (SERVICE
COMPUTATION)
status: public
title: Certification Matters for Service Markets
type: conference
user_id: '477'
year: '2017'
...
---
_id: '21130'
author:
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
citation:
ama: 'Thommes K. Managementpraktiken in KMU. In: Müller D, ed. Controlling Für
Kleine Und Mittlere Unternehmen. 2nd ed. Berlin, Boston: De Gruyter; 2017:367-392.
doi:10.1515/9783110517163-015'
apa: 'Thommes, K. (2017). Managementpraktiken in KMU. In D. Müller (Ed.), Controlling
für kleine und mittlere Unternehmen (2nd ed., pp. 367–392). Berlin, Boston:
De Gruyter. https://doi.org/10.1515/9783110517163-015'
bibtex: '@inbook{Thommes_2017, place={Berlin, Boston}, edition={2}, title={Managementpraktiken
in KMU}, DOI={10.1515/9783110517163-015},
booktitle={Controlling für kleine und mittlere Unternehmen}, publisher={De Gruyter},
author={Thommes, Kirsten}, editor={Müller, DavidEditor}, year={2017}, pages={367–392}
}'
chicago: 'Thommes, Kirsten. “Managementpraktiken in KMU.” In Controlling Für
Kleine Und Mittlere Unternehmen, edited by David Müller, 2nd ed., 367–92.
Berlin, Boston: De Gruyter, 2017. https://doi.org/10.1515/9783110517163-015.'
ieee: 'K. Thommes, “Managementpraktiken in KMU,” in Controlling für kleine und
mittlere Unternehmen, 2nd ed., D. Müller, Ed. Berlin, Boston: De Gruyter,
2017, pp. 367–392.'
mla: Thommes, Kirsten. “Managementpraktiken in KMU.” Controlling Für Kleine Und
Mittlere Unternehmen, edited by David Müller, 2nd ed., De Gruyter, 2017, pp.
367–92, doi:10.1515/9783110517163-015.
short: 'K. Thommes, in: D. Müller (Ed.), Controlling Für Kleine Und Mittlere Unternehmen,
2nd ed., De Gruyter, Berlin, Boston, 2017, pp. 367–392.'
date_created: 2021-02-03T07:47:04Z
date_updated: 2022-01-06T06:54:46Z
department:
- _id: '178'
doi: 10.1515/9783110517163-015
edition: '2'
editor:
- first_name: David
full_name: Müller, David
last_name: Müller
language:
- iso: eng
page: 367-392
place: Berlin, Boston
publication: Controlling für kleine und mittlere Unternehmen
publication_identifier:
isbn:
- '9783110517163'
publication_status: published
publisher: De Gruyter
status: public
title: Managementpraktiken in KMU
type: book_chapter
user_id: '49071'
year: '2017'
...
---
_id: '20493'
author:
- first_name: Benjamin Philipp
full_name: Krebs, Benjamin Philipp
last_name: Krebs
citation:
ama: 'Krebs BP. Talent management and workforce performance: The too-much-potential-talent-effect.
. In: ; 2017.'
apa: 'Krebs, B. P. (2017). Talent management and workforce performance: The too-much-potential-talent-effect.
. Academy of Management Annual Meeting , Atlanta, USA.'
bibtex: '@inproceedings{Krebs_2017, title={Talent management and workforce performance:
The too-much-potential-talent-effect. }, author={Krebs, Benjamin Philipp}, year={2017}
}'
chicago: 'Krebs, Benjamin Philipp. “Talent Management and Workforce Performance:
The Too-Much-Potential-Talent-Effect. ,” 2017.'
ieee: 'B. P. Krebs, “Talent management and workforce performance: The too-much-potential-talent-effect.
,” presented at the Academy of Management Annual Meeting , Atlanta, USA, 2017.'
mla: 'Krebs, Benjamin Philipp. Talent Management and Workforce Performance: The
Too-Much-Potential-Talent-Effect. . 2017.'
short: 'B.P. Krebs, in: 2017.'
conference:
end_date: 2017-08-08
location: Atlanta, USA
name: 'Academy of Management Annual Meeting '
start_date: 2017-08-04
date_created: 2020-11-24T12:03:17Z
date_updated: 2022-01-06T06:54:27Z
department:
- _id: '178'
language:
- iso: eng
status: public
title: 'Talent management and workforce performance: The too-much-potential-talent-effect. '
type: conference
user_id: '63338'
year: '2017'
...
---
_id: '4674'
author:
- first_name: Anica
full_name: Rose, Anica
last_name: Rose
citation:
ama: 'Rose A. The Performance of Individuals, Teams, and Organizations: Empirical
Evidence from the Field. Universität Paderborn; 2017.'
apa: 'Rose, A. (2017). The Performance of Individuals, Teams, and Organizations:
Empirical Evidence from the Field. Universität Paderborn.'
bibtex: '@book{Rose_2017, title={The Performance of Individuals, Teams, and Organizations:
Empirical Evidence from the Field}, publisher={Universität Paderborn}, author={Rose,
Anica}, year={2017} }'
chicago: 'Rose, Anica. The Performance of Individuals, Teams, and Organizations:
Empirical Evidence from the Field. Universität Paderborn, 2017.'
ieee: 'A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical
Evidence from the Field. Universität Paderborn, 2017.'
mla: 'Rose, Anica. The Performance of Individuals, Teams, and Organizations:
Empirical Evidence from the Field. Universität Paderborn, 2017.'
short: 'A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical
Evidence from the Field, Universität Paderborn, 2017.'
date_created: 2018-10-12T06:31:07Z
date_updated: 2022-01-06T07:01:18Z
ddc:
- '040'
department:
- _id: '183'
file:
- access_level: closed
content_type: application/pdf
creator: florida
date_created: 2018-10-12T06:28:46Z
date_updated: 2018-10-12T06:28:46Z
file_id: '4675'
file_name: Dissertation_Anica Rose.pdf
file_size: 1907117
relation: main_file
file_date_updated: 2018-10-12T06:28:46Z
has_accepted_license: '1'
language:
- iso: eng
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
title: 'The Performance of Individuals, Teams, and Organizations: Empirical Evidence
from the Field'
type: dissertation
user_id: '477'
year: '2017'
...
---
_id: '4836'
author:
- first_name: Harri
full_name: Terho, Harri
last_name: Terho
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Wolfgang
full_name: Ulaga, Wolfgang
last_name: Ulaga
- first_name: Alexander
full_name: Haas, Alexander
last_name: Haas
- first_name: Eva
full_name: Boehm, Eva
last_name: Boehm
citation:
ama: 'Terho H, Eggert A, Ulaga W, Haas A, Boehm E. Selling Value in Business Markets:
Individual and Organizational Factors for Turning the Idea into Action. Industrial
Marketing Management. 2017:42--55.'
apa: 'Terho, H., Eggert, A., Ulaga, W., Haas, A., & Boehm, E. (2017). Selling
Value in Business Markets: Individual and Organizational Factors for Turning the
Idea into Action. Industrial Marketing Management, 42--55.'
bibtex: '@article{Terho_Eggert_Ulaga_Haas_Boehm_2017, title={Selling Value in Business
Markets: Individual and Organizational Factors for Turning the Idea into Action},
journal={Industrial Marketing Management}, author={Terho, Harri and Eggert, Andreas
and Ulaga, Wolfgang and Haas, Alexander and Boehm, Eva}, year={2017}, pages={42--55}
}'
chicago: 'Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva
Boehm. “Selling Value in Business Markets: Individual and Organizational Factors
for Turning the Idea into Action.” Industrial Marketing Management, 2017,
42--55.'
ieee: 'H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Boehm, “Selling Value in Business
Markets: Individual and Organizational Factors for Turning the Idea into Action,”
Industrial Marketing Management, pp. 42--55, 2017.'
mla: 'Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational
Factors for Turning the Idea into Action.” Industrial Marketing Management,
2017, pp. 42--55.'
short: H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Boehm, Industrial Marketing Management
(2017) 42--55.
date_created: 2018-10-25T08:13:01Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '180'
language:
- iso: eng
page: 42--55
publication: Industrial Marketing Management
status: public
title: 'Selling Value in Business Markets: Individual and Organizational Factors for
Turning the Idea into Action'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4837'
author:
- first_name: Adrian
full_name: Payne, Adrian
last_name: Payne
- first_name: Pennie
full_name: Frow, Pennie
last_name: Frow
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
citation:
ama: 'Payne A, Frow P, Eggert A. The customer value proposition: evolution, development,
and application in marketing. Journal of the Academy of Marketing Science.
2017;(4):467--489.'
apa: 'Payne, A., Frow, P., & Eggert, A. (2017). The customer value proposition:
evolution, development, and application in marketing. Journal of the Academy
of Marketing Science, (4), 467--489.'
bibtex: '@article{Payne_Frow_Eggert_2017, title={The customer value proposition:
evolution, development, and application in marketing}, number={4}, journal={Journal
of the Academy of Marketing Science}, author={Payne, Adrian and Frow, Pennie and
Eggert, Andreas}, year={2017}, pages={467--489} }'
chicago: 'Payne, Adrian, Pennie Frow, and Andreas Eggert. “The Customer Value Proposition:
Evolution, Development, and Application in Marketing.” Journal of the Academy
of Marketing Science, no. 4 (2017): 467--489.'
ieee: 'A. Payne, P. Frow, and A. Eggert, “The customer value proposition: evolution,
development, and application in marketing,” Journal of the Academy of Marketing
Science, no. 4, pp. 467--489, 2017.'
mla: 'Payne, Adrian, et al. “The Customer Value Proposition: Evolution, Development,
and Application in Marketing.” Journal of the Academy of Marketing Science,
no. 4, 2017, pp. 467--489.'
short: A. Payne, P. Frow, A. Eggert, Journal of the Academy of Marketing Science
(2017) 467--489.
date_created: 2018-10-25T08:14:30Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '180'
issue: '4'
page: 467--489
publication: Journal of the Academy of Marketing Science
status: public
title: 'The customer value proposition: evolution, development, and application in
marketing'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4838'
author:
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Eva
full_name: Boehm, Eva
last_name: Boehm
- first_name: Christina
full_name: Cramer, Christina
last_name: Cramer
citation:
ama: 'Eggert A, Boehm E, Cramer C. Business service outsourcing in manufacturing
firms: an event study. Journal of Service Management. 2017;(3):476--498.'
apa: 'Eggert, A., Boehm, E., & Cramer, C. (2017). Business service outsourcing
in manufacturing firms: an event study. Journal of Service Management,
(3), 476--498.'
bibtex: '@article{Eggert_Boehm_Cramer_2017, title={Business service outsourcing
in manufacturing firms: an event study}, number={3}, journal={Journal of Service
Management}, author={Eggert, Andreas and Boehm, Eva and Cramer, Christina}, year={2017},
pages={476--498} }'
chicago: 'Eggert, Andreas, Eva Boehm, and Christina Cramer. “Business Service Outsourcing
in Manufacturing Firms: An Event Study.” Journal of Service Management,
no. 3 (2017): 476--498.'
ieee: 'A. Eggert, E. Boehm, and C. Cramer, “Business service outsourcing in manufacturing
firms: an event study,” Journal of Service Management, no. 3, pp. 476--498,
2017.'
mla: 'Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms:
An Event Study.” Journal of Service Management, no. 3, 2017, pp. 476--498.'
short: A. Eggert, E. Boehm, C. Cramer, Journal of Service Management (2017) 476--498.
date_created: 2018-10-25T08:15:42Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '180'
issue: '3'
language:
- iso: eng
page: 476--498
publication: Journal of Service Management
status: public
title: 'Business service outsourcing in manufacturing firms: an event study'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4840'
author:
- first_name: Eva
full_name: Boehm, Eva
last_name: Boehm
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Christoph
full_name: Thiesbrummel, Christoph
last_name: Thiesbrummel
citation:
ama: 'Boehm E, Eggert A, Thiesbrummel C. Service transition: A viable option for
manufacturing companies with deteriorating financial performance? Industrial
Marketing Management. 2017:101--111.'
apa: 'Boehm, E., Eggert, A., & Thiesbrummel, C. (2017). Service transition:
A viable option for manufacturing companies with deteriorating financial performance?
Industrial Marketing Management, 101--111.'
bibtex: '@article{Boehm_Eggert_Thiesbrummel_2017, title={Service transition: A viable
option for manufacturing companies with deteriorating financial performance?},
journal={Industrial Marketing Management}, author={Boehm, Eva and Eggert, Andreas
and Thiesbrummel, Christoph}, year={2017}, pages={101--111} }'
chicago: 'Boehm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition:
A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?”
Industrial Marketing Management, 2017, 101--111.'
ieee: 'E. Boehm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option
for manufacturing companies with deteriorating financial performance?,” Industrial
Marketing Management, pp. 101--111, 2017.'
mla: 'Boehm, Eva, et al. “Service Transition: A Viable Option for Manufacturing
Companies with Deteriorating Financial Performance?” Industrial Marketing Management,
2017, pp. 101--111.'
short: E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017)
101--111.
date_created: 2018-10-25T08:18:08Z
date_updated: 2022-01-06T07:01:27Z
department:
- _id: '180'
page: 101--111
publication: Industrial Marketing Management
status: public
title: 'Service transition: A viable option for manufacturing companies with deteriorating
financial performance?'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4908'
citation:
ama: 'Helm S, Günter B, Eggert A, eds. Kundenwert. Wiesbaden: Springer Fachmedien
Wiesbaden; 2017. doi:10.1007/978-3-658-10920-2'
apa: 'Helm, S., Günter, B., & Eggert, A. (Eds.). (2017). Kundenwert.
Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2'
bibtex: '@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={10.1007/978-3-658-10920-2},
publisher={Springer Fachmedien Wiesbaden}, year={2017} }'
chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert, eds. Kundenwert.
Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2.'
ieee: 'S. Helm, B. Günter, and A. Eggert, Eds., Kundenwert. Wiesbaden: Springer
Fachmedien Wiesbaden, 2017.'
mla: Helm, Sabrina, et al., editors. Kundenwert. Springer Fachmedien Wiesbaden,
2017, doi:10.1007/978-3-658-10920-2.
short: S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden,
Wiesbaden, 2017.
date_created: 2018-10-26T08:35:05Z
date_updated: 2022-01-06T07:01:29Z
department:
- _id: '178'
- _id: '180'
doi: 10.1007/978-3-658-10920-2
editor:
- first_name: Sabrina
full_name: Helm, Sabrina
last_name: Helm
- first_name: Bernd
full_name: Günter, Bernd
last_name: Günter
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
place: Wiesbaden
publication_identifier:
isbn:
- '9783658109196'
- '9783658109202'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: Kundenwert
type: book_editor
user_id: '57352'
year: '2017'
...