--- _id: '41340' author: - first_name: Ina full_name: Garnefeld, Ina last_name: Garnefeld - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: Lena full_name: Klimke, Lena last_name: Klimke - first_name: Andrea full_name: Oestreich, Andrea last_name: Oestreich citation: ama: 'Garnefeld I, Böhm E, Klimke L, Oestreich A. I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions. Journal of the Academy of Marketing Science. 2018;46(6):1133-1147. doi:10.1007/s11747-018-0600-y' apa: 'Garnefeld, I., Böhm, E., Klimke, L., & Oestreich, A. (2018). I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions. Journal of the Academy of Marketing Science, 46(6), 1133–1147. https://doi.org/10.1007/s11747-018-0600-y' bibtex: '@article{Garnefeld_Böhm_Klimke_Oestreich_2018, title={I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions}, volume={46}, DOI={10.1007/s11747-018-0600-y}, number={6}, journal={Journal of the Academy of Marketing Science}, publisher={Springer Science and Business Media LLC}, author={Garnefeld, Ina and Böhm, Eva and Klimke, Lena and Oestreich, Andrea}, year={2018}, pages={1133–1147} }' chicago: 'Garnefeld, Ina, Eva Böhm, Lena Klimke, and Andrea Oestreich. “I Thought It Was over, but Now It Is Back: Customer Reactions to Ex Post Time Extensions of Sales Promotions.” Journal of the Academy of Marketing Science 46, no. 6 (2018): 1133–47. https://doi.org/10.1007/s11747-018-0600-y.' ieee: 'I. Garnefeld, E. Böhm, L. Klimke, and A. Oestreich, “I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions,” Journal of the Academy of Marketing Science, vol. 46, no. 6, pp. 1133–1147, 2018, doi: 10.1007/s11747-018-0600-y.' mla: 'Garnefeld, Ina, et al. “I Thought It Was over, but Now It Is Back: Customer Reactions to Ex Post Time Extensions of Sales Promotions.” Journal of the Academy of Marketing Science, vol. 46, no. 6, Springer Science and Business Media LLC, 2018, pp. 1133–47, doi:10.1007/s11747-018-0600-y.' short: I. Garnefeld, E. Böhm, L. Klimke, A. Oestreich, Journal of the Academy of Marketing Science 46 (2018) 1133–1147. date_created: 2023-02-01T08:30:59Z date_updated: 2023-09-01T10:17:15Z department: - _id: '785' doi: 10.1007/s11747-018-0600-y intvolume: ' 46' issue: '6' keyword: - Marketing - Economics and Econometrics - Business and International Management language: - iso: eng page: 1133-1147 publication: Journal of the Academy of Marketing Science publication_identifier: issn: - 0092-0703 - 1552-7824 publication_status: published publisher: Springer Science and Business Media LLC status: public title: 'I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions' type: journal_article user_id: '49063' volume: 46 year: '2018' ... --- _id: '4946' author: - first_name: Simon full_name: Eisele, Simon id: '11574' last_name: Eisele - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 citation: ama: 'Eisele S, Schneider M. Personalwirtschaft. In: Engels G, Maier G, Steffen E, eds. Handbuch Gestaltung digitaler und vernetzter Arbeitswelten. ; 2018:1-20.' apa: Eisele, S., & Schneider, M. (2018). Personalwirtschaft. In G. Engels, G. Maier, & E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter Arbeitswelten (pp. 1–20). bibtex: '@inbook{Eisele_Schneider_2018, title={ Personalwirtschaft}, booktitle={Handbuch Gestaltung digitaler und vernetzter Arbeitswelten}, author={Eisele, Simon and Schneider, Martin}, editor={Engels, Gregor and Maier, Gunter and Steffen, Eckhard}, year={2018}, pages={1–20} }' chicago: Eisele, Simon, and Martin Schneider. “ Personalwirtschaft.” In Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, edited by Gregor Engels, Gunter Maier, and Eckhard Steffen, 1–20, 2018. ieee: S. Eisele and M. Schneider, “ Personalwirtschaft,” in Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, G. Engels, G. Maier, and E. Steffen, Eds. 2018, pp. 1–20. mla: Eisele, Simon, and Martin Schneider. “ Personalwirtschaft.” Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, edited by Gregor Engels et al., 2018, pp. 1–20. short: 'S. Eisele, M. Schneider, in: G. Engels, G. Maier, E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, 2018, pp. 1–20.' date_created: 2018-10-26T10:10:47Z date_updated: 2023-11-22T20:07:21Z department: - _id: '178' - _id: '185' editor: - first_name: Gregor full_name: Engels, Gregor last_name: Engels - first_name: Gunter full_name: Maier, Gunter last_name: Maier - first_name: Eckhard full_name: Steffen, Eckhard last_name: Steffen language: - iso: ger page: 1-20 publication: Handbuch Gestaltung digitaler und vernetzter Arbeitswelten publication_identifier: isbn: - '3662528983' publication_status: published related_material: link: - relation: confirmation url: http://www.brownsbfs.co.uk/Product/Maier-Gunter/Handbuch-Gestaltung-digitaler-und-vernetzter-Arbeitswelten/9783662528983 status: public title: ' Personalwirtschaft' type: book_chapter user_id: '54657' year: '2018' ... --- _id: '4928' author: - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 citation: ama: 'Schneider M. Digitalization of Production, Human Capital, and Organizational Capital. In: Harteis C, ed. The Impact of Digitalization in the Workplace. ; 2018:39--52. doi:https://doi.org/10.1007/978-3-319-63257-5_4' apa: Schneider, M. (2018). Digitalization of Production, Human Capital, and Organizational Capital. In C. Harteis (Ed.), The Impact of Digitalization in the Workplace (pp. 39--52). https://doi.org/10.1007/978-3-319-63257-5_4 bibtex: '@inbook{Schneider_2018, title={Digitalization of Production, Human Capital, and Organizational Capital}, DOI={https://doi.org/10.1007/978-3-319-63257-5_4}, booktitle={The Impact of Digitalization in the Workplace}, author={Schneider, Martin}, editor={Harteis, Christian}, year={2018}, pages={39--52} }' chicago: Schneider, Martin. “Digitalization of Production, Human Capital, and Organizational Capital.” In The Impact of Digitalization in the Workplace, edited by Christian Harteis, 39--52, 2018. https://doi.org/10.1007/978-3-319-63257-5_4. ieee: M. Schneider, “Digitalization of Production, Human Capital, and Organizational Capital,” in The Impact of Digitalization in the Workplace, C. Harteis, Ed. 2018, pp. 39--52. mla: Schneider, Martin. “Digitalization of Production, Human Capital, and Organizational Capital.” The Impact of Digitalization in the Workplace, edited by Christian Harteis, 2018, pp. 39--52, doi:https://doi.org/10.1007/978-3-319-63257-5_4. short: 'M. Schneider, in: C. Harteis (Ed.), The Impact of Digitalization in the Workplace, 2018, pp. 39--52.' date_created: 2018-10-26T09:35:03Z date_updated: 2023-11-22T20:22:28Z department: - _id: '178' - _id: '185' doi: https://doi.org/10.1007/978-3-319-63257-5_4 editor: - first_name: Christian full_name: Harteis, Christian last_name: Harteis language: - iso: eng page: 39--52 publication: The Impact of Digitalization in the Workplace publication_status: published status: public title: Digitalization of Production, Human Capital, and Organizational Capital type: book_chapter user_id: '54657' year: '2018' ... --- _id: '45731' author: - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: C. full_name: Witte, C. last_name: Witte - first_name: A. full_name: Eggert, A. last_name: Eggert citation: ama: 'Steinhoff L, Witte C, Eggert A. Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement. Journal of Service Management Research. 2018;2(2):22-35. doi:http://dx.doi.org/10.15358/2511-8676-2018-2-22' apa: 'Steinhoff, L., Witte, C., & Eggert, A. (2018). Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement. Journal of Service Management Research, 2(2), 22–35. http://dx.doi.org/10.15358/2511-8676-2018-2-22' bibtex: '@article{Steinhoff_Witte_Eggert_2018, title={Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement}, volume={2}, DOI={http://dx.doi.org/10.15358/2511-8676-2018-2-22}, number={2}, journal={Journal of Service Management Research}, author={Steinhoff, Lena and Witte, C. and Eggert, A.}, year={2018}, pages={22–35} }' chicago: 'Steinhoff, Lena, C. Witte, and A. Eggert. “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement.” Journal of Service Management Research 2, no. 2 (2018): 22–35. http://dx.doi.org/10.15358/2511-8676-2018-2-22.' ieee: 'L. Steinhoff, C. Witte, and A. Eggert, “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement,” Journal of Service Management Research, vol. 2, no. 2, pp. 22–35, 2018, doi: http://dx.doi.org/10.15358/2511-8676-2018-2-22.' mla: 'Steinhoff, Lena, et al. “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement.” Journal of Service Management Research, vol. 2, no. 2, 2018, pp. 22–35, doi:http://dx.doi.org/10.15358/2511-8676-2018-2-22.' short: L. Steinhoff, C. Witte, A. Eggert, Journal of Service Management Research 2 (2018) 22–35. date_created: 2023-06-22T16:44:21Z date_updated: 2024-01-15T16:09:29Z department: - _id: '733' doi: http://dx.doi.org/10.15358/2511-8676-2018-2-22 intvolume: ' 2' issue: '2' language: - iso: eng page: 22-35 publication: Journal of Service Management Research publication_status: published status: public title: 'Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement' type: journal_article user_id: '68445' volume: 2 year: '2018' ... --- _id: '45745' author: - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: M. full_name: Zondag, M. last_name: Zondag citation: ama: 'Steinhoff L, Zondag M. Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey. In: 2018 Winter AMA Conference Proceedings, New Orleans. ; 2018.' apa: Steinhoff, L., & Zondag, M. (2018). Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey. 2018 Winter AMA Conference Proceedings, New Orleans. 2018 Winter AMA Conference Proceedings, New Orleans. bibtex: '@inproceedings{Steinhoff_Zondag_2018, title={Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey}, booktitle={2018 Winter AMA Conference Proceedings, New Orleans}, author={Steinhoff, Lena and Zondag, M.}, year={2018} }' chicago: Steinhoff, Lena, and M. Zondag. “Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey.” In 2018 Winter AMA Conference Proceedings, New Orleans, 2018. ieee: L. Steinhoff and M. Zondag, “Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey,” presented at the 2018 Winter AMA Conference Proceedings, New Orleans, 2018. mla: Steinhoff, Lena, and M. Zondag. “Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey.” 2018 Winter AMA Conference Proceedings, New Orleans, 2018. short: 'L. Steinhoff, M. Zondag, in: 2018 Winter AMA Conference Proceedings, New Orleans, 2018.' conference: location: New Orleans name: 2018 Winter AMA Conference Proceedings date_created: 2023-06-22T17:01:07Z date_updated: 2024-01-15T16:33:20Z department: - _id: '733' language: - iso: eng publication: 2018 Winter AMA Conference Proceedings, New Orleans publication_status: published status: public title: Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey type: conference user_id: '68445' year: '2018' ... --- _id: '45744' author: - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: C. full_name: Witte, C. last_name: Witte citation: ama: 'Eggert A, Steinhoff L, Witte C. Are Gift Purchases an Effective Driver of Customer Loyalty? In: 2018 Winter AMA Conference Proceedings, New Orleans. ; 2018.' apa: Eggert, A., Steinhoff, L., & Witte, C. (2018). Are Gift Purchases an Effective Driver of Customer Loyalty? 2018 Winter AMA Conference Proceedings, New Orleans. 2018 Winter AMA Conference Proceedings, New Orleans. bibtex: '@inproceedings{Eggert_Steinhoff_Witte_2018, title={Are Gift Purchases an Effective Driver of Customer Loyalty?}, booktitle={2018 Winter AMA Conference Proceedings, New Orleans}, author={Eggert, A. and Steinhoff, Lena and Witte, C.}, year={2018} }' chicago: Eggert, A., Lena Steinhoff, and C. Witte. “Are Gift Purchases an Effective Driver of Customer Loyalty?” In 2018 Winter AMA Conference Proceedings, New Orleans, 2018. ieee: A. Eggert, L. Steinhoff, and C. Witte, “Are Gift Purchases an Effective Driver of Customer Loyalty?,” presented at the 2018 Winter AMA Conference Proceedings, New Orleans, 2018. mla: Eggert, A., et al. “Are Gift Purchases an Effective Driver of Customer Loyalty?” 2018 Winter AMA Conference Proceedings, New Orleans, 2018. short: 'A. Eggert, L. Steinhoff, C. Witte, in: 2018 Winter AMA Conference Proceedings, New Orleans, 2018.' conference: location: New Orleans name: 2018 Winter AMA Conference Proceedings date_created: 2023-06-22T17:00:18Z date_updated: 2024-01-15T16:32:25Z department: - _id: '733' language: - iso: eng publication: 2018 Winter AMA Conference Proceedings, New Orleans publication_status: published status: public title: Are Gift Purchases an Effective Driver of Customer Loyalty? type: conference user_id: '68445' year: '2018' ... --- _id: '24378' author: - first_name: Benjamin full_name: Krebs, Benjamin id: '49220' last_name: Krebs - first_name: Marius full_name: Wehner, Marius last_name: Wehner - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: Krebs B, Wehner M, Kabst R. Wer hat hier das Sagen? Personalmagazin. 2017;2:20-23. apa: Krebs, B., Wehner, M., & Kabst, R. (2017). Wer hat hier das Sagen? Personalmagazin, 2, 20–23. bibtex: '@article{Krebs_Wehner_Kabst_2017, title={Wer hat hier das Sagen?}, volume={2}, journal={Personalmagazin}, author={Krebs, Benjamin and Wehner, Marius and Kabst, Rüdiger}, year={2017}, pages={20–23} }' chicago: 'Krebs, Benjamin, Marius Wehner, and Rüdiger Kabst. “Wer Hat Hier Das Sagen?” Personalmagazin 2 (2017): 20–23.' ieee: B. Krebs, M. Wehner, and R. Kabst, “Wer hat hier das Sagen?,” Personalmagazin, vol. 2, pp. 20–23, 2017. mla: Krebs, Benjamin, et al. “Wer Hat Hier Das Sagen?” Personalmagazin, vol. 2, 2017, pp. 20–23. short: B. Krebs, M. Wehner, R. Kabst, Personalmagazin 2 (2017) 20–23. date_created: 2021-09-14T11:24:41Z date_updated: 2022-01-06T06:56:19Z department: - _id: '178' intvolume: ' 2' language: - iso: eng page: 20-23 publication: Personalmagazin status: public title: Wer hat hier das Sagen? type: journal_article user_id: '49220' volume: 2 year: '2017' ... --- _id: '24379' author: - first_name: Benjamin full_name: Krebs, Benjamin id: '49220' last_name: Krebs - first_name: Marius full_name: Wehner, Marius last_name: Wehner - first_name: Rüdiger full_name: Kabst, Rüdiger last_name: Kabst citation: ama: Krebs B, Wehner M, Kabst R. Nordeuropa hat´s nicht nötig. Personalmagazin. 2017;2:24-25. apa: Krebs, B., Wehner, M., & Kabst, R. (2017). Nordeuropa hat´s nicht nötig. Personalmagazin, 2, 24–25. bibtex: '@article{Krebs_Wehner_Kabst_2017, title={Nordeuropa hat´s nicht nötig}, volume={2}, journal={Personalmagazin}, author={Krebs, Benjamin and Wehner, Marius and Kabst, Rüdiger}, year={2017}, pages={24–25} }' chicago: 'Krebs, Benjamin, Marius Wehner, and Rüdiger Kabst. “Nordeuropa Hat´s Nicht Nötig.” Personalmagazin 2 (2017): 24–25.' ieee: B. Krebs, M. Wehner, and R. Kabst, “Nordeuropa hat´s nicht nötig,” Personalmagazin, vol. 2, pp. 24–25, 2017. mla: Krebs, Benjamin, et al. “Nordeuropa Hat´s Nicht Nötig.” Personalmagazin, vol. 2, 2017, pp. 24–25. short: B. Krebs, M. Wehner, R. Kabst, Personalmagazin 2 (2017) 24–25. date_created: 2021-09-14T11:25:37Z date_updated: 2022-01-06T06:56:19Z department: - _id: '178' intvolume: ' 2' language: - iso: eng page: 24-25 publication: Personalmagazin status: public title: Nordeuropa hat´s nicht nötig type: journal_article user_id: '49220' volume: 2 year: '2017' ... --- _id: '24380' author: - first_name: Hannah full_name: Rauterberg, Hannah last_name: Rauterberg - first_name: Benjamin full_name: Krebs, Benjamin id: '49220' last_name: Krebs citation: ama: Rauterberg H, Krebs B. Cranet Survey 2015/2016 - Stand der HR-Digitalisierung. Personalführung. 2017;5:28-33. apa: Rauterberg, H., & Krebs, B. (2017). Cranet Survey 2015/2016 - Stand der HR-Digitalisierung. Personalführung, 5, 28–33. bibtex: '@article{Rauterberg_Krebs_2017, title={Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.}, volume={5}, journal={Personalführung}, author={Rauterberg, Hannah and Krebs, Benjamin}, year={2017}, pages={28–33} }' chicago: 'Rauterberg, Hannah, and Benjamin Krebs. “Cranet Survey 2015/2016 - Stand Der HR-Digitalisierung.” Personalführung 5 (2017): 28–33.' ieee: H. Rauterberg and B. Krebs, “Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.,” Personalführung, vol. 5, pp. 28–33, 2017. mla: Rauterberg, Hannah, and Benjamin Krebs. “Cranet Survey 2015/2016 - Stand Der HR-Digitalisierung.” Personalführung, vol. 5, 2017, pp. 28–33. short: H. Rauterberg, B. Krebs, Personalführung 5 (2017) 28–33. date_created: 2021-09-14T11:26:50Z date_updated: 2022-01-06T06:56:19Z department: - _id: '178' intvolume: ' 5' language: - iso: eng page: 28-33 publication: Personalführung status: public title: Cranet Survey 2015/2016 - Stand der HR-Digitalisierung. type: journal_article user_id: '49220' volume: 5 year: '2017' ... --- _id: '3307' author: - first_name: Bernd full_name: Frick, Bernd last_name: Frick - first_name: Daniel full_name: Kaimann, Daniel id: '18949' last_name: Kaimann citation: ama: Frick B, Kaimann D. The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets. Applied Economics Letters. 2017;24(17):1237-1240. doi:10.1080/13504851.2016.1270399 apa: Frick, B., & Kaimann, D. (2017). The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets. Applied Economics Letters, 24(17), 1237–1240. https://doi.org/10.1080/13504851.2016.1270399 bibtex: '@article{Frick_Kaimann_2017, title={The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets}, volume={24}, DOI={10.1080/13504851.2016.1270399}, number={17}, journal={Applied Economics Letters}, publisher={Taylor & Francis}, author={Frick, Bernd and Kaimann, Daniel}, year={2017}, pages={1237–1240} }' chicago: 'Frick, Bernd, and Daniel Kaimann. “The Impact of Customer Reviews and Advertisement Efforts on the Performance of Experience Goods in Electronic Markets.” Applied Economics Letters 24, no. 17 (2017): 1237–40. https://doi.org/10.1080/13504851.2016.1270399.' ieee: B. Frick and D. Kaimann, “The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets,” Applied Economics Letters, vol. 24, no. 17, pp. 1237–1240, 2017. mla: Frick, Bernd, and Daniel Kaimann. “The Impact of Customer Reviews and Advertisement Efforts on the Performance of Experience Goods in Electronic Markets.” Applied Economics Letters, vol. 24, no. 17, Taylor & Francis, 2017, pp. 1237–40, doi:10.1080/13504851.2016.1270399. short: B. Frick, D. Kaimann, Applied Economics Letters 24 (2017) 1237–1240. date_created: 2018-06-22T11:25:35Z date_updated: 2022-01-06T06:59:10Z ddc: - '000' department: - _id: '183' doi: 10.1080/13504851.2016.1270399 file: - access_level: closed content_type: application/pdf creator: ups date_created: 2018-11-02T15:37:41Z date_updated: 2018-11-02T15:37:41Z file_id: '5308' file_name: FrickKaimann.pdf file_size: 700352 relation: main_file success: 1 file_date_updated: 2018-11-02T15:37:41Z has_accepted_license: '1' intvolume: ' 24' issue: '17' language: - iso: eng page: 1237-1240 project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publication: Applied Economics Letters publisher: Taylor & Francis status: public title: The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets type: journal_article user_id: '477' volume: 24 year: '2017' ... --- _id: '3537' author: - first_name: Julia full_name: Rötzmeier-Keuper, Julia id: '24869' last_name: Rötzmeier-Keuper - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Rötzmeier-Keuper J, Wünderlich N. How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. In: Proceedings of the 2017 Frontiers in Service Conference. ; 2017.' apa: Rötzmeier-Keuper, J., & Wünderlich, N. (2017). How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. In Proceedings of the 2017 Frontiers in Service Conference. New York City, USA. bibtex: '@inproceedings{Rötzmeier-Keuper_Wünderlich_2017, title={How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Rötzmeier-Keuper, Julia and Wünderlich, Nancy}, year={2017} }' chicago: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.” In Proceedings of the 2017 Frontiers in Service Conference, 2017. ieee: J. Rötzmeier-Keuper and N. Wünderlich, “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.,” in Proceedings of the 2017 Frontiers in Service Conference, New York City, USA, 2017. mla: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.” Proceedings of the 2017 Frontiers in Service Conference, 2017. short: 'J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.' conference: location: New York City, USA name: Frontiers in Service Conference date_created: 2018-07-11T07:38:23Z date_updated: 2022-01-06T06:59:22Z department: - _id: '181' language: - iso: eng publication: Proceedings of the 2017 Frontiers in Service Conference status: public title: How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. type: conference user_id: '37741' year: '2017' ... --- _id: '115' abstract: - lang: eng text: 'Whenever customers have to decide between different instances of the same product, they are interested in buying the best product. In contrast, companies are interested in reducing the construction effort (and usually as a consequence thereof, the quality) to gain profit. The described setting is widely known as opposed preferences in quality of the product and also applies to the context of service-oriented computing. In general, service-oriented computing emphasizes the construction of large software systems out of existing services, where services are small and self-contained pieces of software that adhere to a specified interface. Several implementations of the same interface are considered as several instances of the same service. Thereby, customers are interested in buying the best service implementation for their service composition wrt. to metrics, such as costs, energy, memory consumption, or execution time. One way to ensure the service quality is to employ certificates, which can come in different kinds: Technical certificates proving correctness can be automatically constructed by the service provider and again be automatically checked by the user. Digital certificates allow proof of the integrity of a product. Other certificates might be rolled out if service providers follow a good software construction principle, which is checked in annual audits. Whereas all of these certificates are handled differently in service markets, what they have in common is that they influence the buying decisions of customers. In this paper, we review state-of-the-art developments in certification with respect to service-oriented computing. We not only discuss how certificates are constructed and handled in service-oriented computing but also review the effects of certificates on the market from an economic perspective.' author: - first_name: Marie-Christine full_name: Jakobs, Marie-Christine last_name: Jakobs - first_name: Julia full_name: Krämer, Julia last_name: Krämer - first_name: Dirk full_name: van Straaten, Dirk id: '10311' last_name: van Straaten - first_name: Theodor full_name: Lettmann, Theodor id: '315' last_name: Lettmann orcid: 0000-0001-5859-2457 citation: ama: 'Jakobs M-C, Krämer J, van Straaten D, Lettmann T. Certification Matters for Service Markets. In: Marcelo De Barros, Janusz Klink,Tadeus Uhl TP, ed. The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION). ; 2017:7-12.' apa: Jakobs, M.-C., Krämer, J., van Straaten, D., & Lettmann, T. (2017). Certification Matters for Service Markets. In T. P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION) (pp. 7–12). bibtex: '@inproceedings{Jakobs_Krämer_van Straaten_Lettmann_2017, title={Certification Matters for Service Markets}, booktitle={The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION)}, author={Jakobs, Marie-Christine and Krämer, Julia and van Straaten, Dirk and Lettmann, Theodor}, editor={Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas PrinzEditor}, year={2017}, pages={7–12} }' chicago: Jakobs, Marie-Christine, Julia Krämer, Dirk van Straaten, and Theodor Lettmann. “Certification Matters for Service Markets.” In The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus Uhl, 7–12, 2017. ieee: M.-C. Jakobs, J. Krämer, D. van Straaten, and T. Lettmann, “Certification Matters for Service Markets,” in The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12. mla: Jakobs, Marie-Christine, et al. “Certification Matters for Service Markets.” The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus Uhl, 2017, pp. 7–12. short: 'M.-C. Jakobs, J. Krämer, D. van Straaten, T. Lettmann, in: T.P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12.' date_created: 2017-10-17T12:41:14Z date_updated: 2022-01-06T06:51:02Z ddc: - '040' department: - _id: '77' - _id: '355' - _id: '179' editor: - first_name: Thomas Prinz full_name: Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas Prinz last_name: Marcelo De Barros, Janusz Klink,Tadeus Uhl file: - access_level: closed content_type: application/pdf creator: florida date_created: 2018-03-21T13:04:12Z date_updated: 2018-03-21T13:04:12Z file_id: '1564' file_name: 115-JakobsKraemerVanStraatenLettmann2017.pdf file_size: 133531 relation: main_file success: 1 file_date_updated: 2018-03-21T13:04:12Z has_accepted_license: '1' language: - iso: eng page: 7-12 project: - _id: '1' name: SFB 901 - _id: '10' name: SFB 901 - Subprojekt B2 - _id: '11' name: SFB 901 - Subproject B3 - _id: '12' name: SFB 901 - Subproject B4 - _id: '8' name: SFB 901 - Subproject A4 - _id: '2' name: SFB 901 - Project Area A - _id: '3' name: SFB 901 - Project Area B publication: The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION) status: public title: Certification Matters for Service Markets type: conference user_id: '477' year: '2017' ... --- _id: '21130' author: - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: 'Thommes K. Managementpraktiken in KMU. In: Müller D, ed. Controlling Für Kleine Und Mittlere Unternehmen. 2nd ed. Berlin, Boston: De Gruyter; 2017:367-392. doi:10.1515/9783110517163-015' apa: 'Thommes, K. (2017). Managementpraktiken in KMU. In D. Müller (Ed.), Controlling für kleine und mittlere Unternehmen (2nd ed., pp. 367–392). Berlin, Boston: De Gruyter. https://doi.org/10.1515/9783110517163-015' bibtex: '@inbook{Thommes_2017, place={Berlin, Boston}, edition={2}, title={Managementpraktiken in KMU}, DOI={10.1515/9783110517163-015}, booktitle={Controlling für kleine und mittlere Unternehmen}, publisher={De Gruyter}, author={Thommes, Kirsten}, editor={Müller, DavidEditor}, year={2017}, pages={367–392} }' chicago: 'Thommes, Kirsten. “Managementpraktiken in KMU.” In Controlling Für Kleine Und Mittlere Unternehmen, edited by David Müller, 2nd ed., 367–92. Berlin, Boston: De Gruyter, 2017. https://doi.org/10.1515/9783110517163-015.' ieee: 'K. Thommes, “Managementpraktiken in KMU,” in Controlling für kleine und mittlere Unternehmen, 2nd ed., D. Müller, Ed. Berlin, Boston: De Gruyter, 2017, pp. 367–392.' mla: Thommes, Kirsten. “Managementpraktiken in KMU.” Controlling Für Kleine Und Mittlere Unternehmen, edited by David Müller, 2nd ed., De Gruyter, 2017, pp. 367–92, doi:10.1515/9783110517163-015. short: 'K. Thommes, in: D. Müller (Ed.), Controlling Für Kleine Und Mittlere Unternehmen, 2nd ed., De Gruyter, Berlin, Boston, 2017, pp. 367–392.' date_created: 2021-02-03T07:47:04Z date_updated: 2022-01-06T06:54:46Z department: - _id: '178' doi: 10.1515/9783110517163-015 edition: '2' editor: - first_name: David full_name: Müller, David last_name: Müller language: - iso: eng page: 367-392 place: Berlin, Boston publication: Controlling für kleine und mittlere Unternehmen publication_identifier: isbn: - '9783110517163' publication_status: published publisher: De Gruyter status: public title: Managementpraktiken in KMU type: book_chapter user_id: '49071' year: '2017' ... --- _id: '20493' author: - first_name: Benjamin Philipp full_name: Krebs, Benjamin Philipp last_name: Krebs citation: ama: 'Krebs BP. Talent management and workforce performance: The too-much-potential-talent-effect. . In: ; 2017.' apa: 'Krebs, B. P. (2017). Talent management and workforce performance: The too-much-potential-talent-effect. . Academy of Management Annual Meeting , Atlanta, USA.' bibtex: '@inproceedings{Krebs_2017, title={Talent management and workforce performance: The too-much-potential-talent-effect. }, author={Krebs, Benjamin Philipp}, year={2017} }' chicago: 'Krebs, Benjamin Philipp. “Talent Management and Workforce Performance: The Too-Much-Potential-Talent-Effect. ,” 2017.' ieee: 'B. P. Krebs, “Talent management and workforce performance: The too-much-potential-talent-effect. ,” presented at the Academy of Management Annual Meeting , Atlanta, USA, 2017.' mla: 'Krebs, Benjamin Philipp. Talent Management and Workforce Performance: The Too-Much-Potential-Talent-Effect. . 2017.' short: 'B.P. Krebs, in: 2017.' conference: end_date: 2017-08-08 location: Atlanta, USA name: 'Academy of Management Annual Meeting ' start_date: 2017-08-04 date_created: 2020-11-24T12:03:17Z date_updated: 2022-01-06T06:54:27Z department: - _id: '178' language: - iso: eng status: public title: 'Talent management and workforce performance: The too-much-potential-talent-effect. ' type: conference user_id: '63338' year: '2017' ... --- _id: '4674' author: - first_name: Anica full_name: Rose, Anica last_name: Rose citation: ama: 'Rose A. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn; 2017.' apa: 'Rose, A. (2017). The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn.' bibtex: '@book{Rose_2017, title={The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field}, publisher={Universität Paderborn}, author={Rose, Anica}, year={2017} }' chicago: 'Rose, Anica. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017.' ieee: 'A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017.' mla: 'Rose, Anica. The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017.' short: 'A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field, Universität Paderborn, 2017.' date_created: 2018-10-12T06:31:07Z date_updated: 2022-01-06T07:01:18Z ddc: - '040' department: - _id: '183' file: - access_level: closed content_type: application/pdf creator: florida date_created: 2018-10-12T06:28:46Z date_updated: 2018-10-12T06:28:46Z file_id: '4675' file_name: Dissertation_Anica Rose.pdf file_size: 1907117 relation: main_file file_date_updated: 2018-10-12T06:28:46Z has_accepted_license: '1' language: - iso: eng project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick title: 'The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field' type: dissertation user_id: '477' year: '2017' ... --- _id: '4836' author: - first_name: Harri full_name: Terho, Harri last_name: Terho - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Wolfgang full_name: Ulaga, Wolfgang last_name: Ulaga - first_name: Alexander full_name: Haas, Alexander last_name: Haas - first_name: Eva full_name: Boehm, Eva last_name: Boehm citation: ama: 'Terho H, Eggert A, Ulaga W, Haas A, Boehm E. Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management. 2017:42--55.' apa: 'Terho, H., Eggert, A., Ulaga, W., Haas, A., & Boehm, E. (2017). Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management, 42--55.' bibtex: '@article{Terho_Eggert_Ulaga_Haas_Boehm_2017, title={Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action}, journal={Industrial Marketing Management}, author={Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Boehm, Eva}, year={2017}, pages={42--55} }' chicago: 'Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva Boehm. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, 2017, 42--55.' ieee: 'H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Boehm, “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action,” Industrial Marketing Management, pp. 42--55, 2017.' mla: 'Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, 2017, pp. 42--55.' short: H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Boehm, Industrial Marketing Management (2017) 42--55. date_created: 2018-10-25T08:13:01Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' language: - iso: eng page: 42--55 publication: Industrial Marketing Management status: public title: 'Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4837' author: - first_name: Adrian full_name: Payne, Adrian last_name: Payne - first_name: Pennie full_name: Frow, Pennie last_name: Frow - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert citation: ama: 'Payne A, Frow P, Eggert A. The customer value proposition: evolution, development, and application in marketing. Journal of the Academy of Marketing Science. 2017;(4):467--489.' apa: 'Payne, A., Frow, P., & Eggert, A. (2017). The customer value proposition: evolution, development, and application in marketing. Journal of the Academy of Marketing Science, (4), 467--489.' bibtex: '@article{Payne_Frow_Eggert_2017, title={The customer value proposition: evolution, development, and application in marketing}, number={4}, journal={Journal of the Academy of Marketing Science}, author={Payne, Adrian and Frow, Pennie and Eggert, Andreas}, year={2017}, pages={467--489} }' chicago: 'Payne, Adrian, Pennie Frow, and Andreas Eggert. “The Customer Value Proposition: Evolution, Development, and Application in Marketing.” Journal of the Academy of Marketing Science, no. 4 (2017): 467--489.' ieee: 'A. Payne, P. Frow, and A. Eggert, “The customer value proposition: evolution, development, and application in marketing,” Journal of the Academy of Marketing Science, no. 4, pp. 467--489, 2017.' mla: 'Payne, Adrian, et al. “The Customer Value Proposition: Evolution, Development, and Application in Marketing.” Journal of the Academy of Marketing Science, no. 4, 2017, pp. 467--489.' short: A. Payne, P. Frow, A. Eggert, Journal of the Academy of Marketing Science (2017) 467--489. date_created: 2018-10-25T08:14:30Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' issue: '4' page: 467--489 publication: Journal of the Academy of Marketing Science status: public title: 'The customer value proposition: evolution, development, and application in marketing' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4838' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Eva full_name: Boehm, Eva last_name: Boehm - first_name: Christina full_name: Cramer, Christina last_name: Cramer citation: ama: 'Eggert A, Boehm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. Journal of Service Management. 2017;(3):476--498.' apa: 'Eggert, A., Boehm, E., & Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. Journal of Service Management, (3), 476--498.' bibtex: '@article{Eggert_Boehm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, number={3}, journal={Journal of Service Management}, author={Eggert, Andreas and Boehm, Eva and Cramer, Christina}, year={2017}, pages={476--498} }' chicago: 'Eggert, Andreas, Eva Boehm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, no. 3 (2017): 476--498.' ieee: 'A. Eggert, E. Boehm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” Journal of Service Management, no. 3, pp. 476--498, 2017.' mla: 'Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, no. 3, 2017, pp. 476--498.' short: A. Eggert, E. Boehm, C. Cramer, Journal of Service Management (2017) 476--498. date_created: 2018-10-25T08:15:42Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' issue: '3' language: - iso: eng page: 476--498 publication: Journal of Service Management status: public title: 'Business service outsourcing in manufacturing firms: an event study' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4840' author: - first_name: Eva full_name: Boehm, Eva last_name: Boehm - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Christoph full_name: Thiesbrummel, Christoph last_name: Thiesbrummel citation: ama: 'Boehm E, Eggert A, Thiesbrummel C. Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management. 2017:101--111.' apa: 'Boehm, E., Eggert, A., & Thiesbrummel, C. (2017). Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management, 101--111.' bibtex: '@article{Boehm_Eggert_Thiesbrummel_2017, title={Service transition: A viable option for manufacturing companies with deteriorating financial performance?}, journal={Industrial Marketing Management}, author={Boehm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}, year={2017}, pages={101--111} }' chicago: 'Boehm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management, 2017, 101--111.' ieee: 'E. Boehm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with deteriorating financial performance?,” Industrial Marketing Management, pp. 101--111, 2017.' mla: 'Boehm, Eva, et al. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management, 2017, pp. 101--111.' short: E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017) 101--111. date_created: 2018-10-25T08:18:08Z date_updated: 2022-01-06T07:01:27Z department: - _id: '180' page: 101--111 publication: Industrial Marketing Management status: public title: 'Service transition: A viable option for manufacturing companies with deteriorating financial performance?' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4908' citation: ama: 'Helm S, Günter B, Eggert A, eds. Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden; 2017. doi:10.1007/978-3-658-10920-2' apa: 'Helm, S., Günter, B., & Eggert, A. (Eds.). (2017). Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2' bibtex: '@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={10.1007/978-3-658-10920-2}, publisher={Springer Fachmedien Wiesbaden}, year={2017} }' chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert, eds. Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2.' ieee: 'S. Helm, B. Günter, and A. Eggert, Eds., Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden, 2017.' mla: Helm, Sabrina, et al., editors. Kundenwert. Springer Fachmedien Wiesbaden, 2017, doi:10.1007/978-3-658-10920-2. short: S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017. date_created: 2018-10-26T08:35:05Z date_updated: 2022-01-06T07:01:29Z department: - _id: '178' - _id: '180' doi: 10.1007/978-3-658-10920-2 editor: - first_name: Sabrina full_name: Helm, Sabrina last_name: Helm - first_name: Bernd full_name: Günter, Bernd last_name: Günter - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert place: Wiesbaden publication_identifier: isbn: - '9783658109196' - '9783658109202' publication_status: published publisher: Springer Fachmedien Wiesbaden status: public title: Kundenwert type: book_editor user_id: '57352' year: '2017' ...