---
_id: '13457'
author:
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
- first_name: Lena
  full_name: Steinhoff, Lena
  last_name: Steinhoff
- first_name: Carina
  full_name: Witte, Carina
  last_name: Witte
citation:
  ama: Eggert A, Steinhoff L, Witte C. Gift Purchases as Catalysts for Strengthening
    Customer–Brand Relationships. <i>Journal of Marketing</i>. 2019.
  apa: Eggert, A., Steinhoff, L., &#38; Witte, C. (2019). Gift Purchases as Catalysts
    for Strengthening Customer–Brand Relationships. <i>Journal of Marketing</i>.
  bibtex: '@article{Eggert_Steinhoff_Witte_2019, title={Gift Purchases as Catalysts
    for Strengthening Customer–Brand Relationships}, journal={Journal of Marketing},
    author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2019} }'
  chicago: Eggert, Andreas, Lena Steinhoff, and Carina Witte. “Gift Purchases as Catalysts
    for Strengthening Customer–Brand Relationships.” <i>Journal of Marketing</i>,
    2019.
  ieee: A. Eggert, L. Steinhoff, and C. Witte, “Gift Purchases as Catalysts for Strengthening
    Customer–Brand Relationships,” <i>Journal of Marketing</i>, 2019.
  mla: Eggert, Andreas, et al. “Gift Purchases as Catalysts for Strengthening Customer–Brand
    Relationships.” <i>Journal of Marketing</i>, 2019.
  short: A. Eggert, L. Steinhoff, C. Witte, Journal of Marketing (2019).
date_created: 2019-09-30T07:42:15Z
date_updated: 2022-01-06T06:51:36Z
department:
- _id: '180'
language:
- iso: eng
publication: Journal of Marketing
status: public
title: Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships
type: journal_article
user_id: '57352'
year: '2019'
...
---
_id: '8538'
abstract:
- lang: eng
  text: 'This paper explores Finnish, German and Swedish older adults’ perceptions
    of a future welfare service with increased use of welfare technologies, specifically
    care robots. The issues are the rapid digitalization and development of health
    and welfare technology, which presently is mainly technology driven (not need
    or user driven), and the demographic challenge. The aim of the study was to explore
    older adults’ perception of the future use of welfare technology or care robots.
    A qualitative approach with focus group discussions was employed, followed by
    thematic analysis. The results are presented in four overall themes: the impact
    on daily life for older adults and professional caregivers, codes of practice
    and terms of use, dissemination of information and knowledge, and conditions for
    successful implementation. There were significant differences in the informants’
    attitudes toward and knowledge about care robots. However, the informants’ attitudes
    appeared to change during the focus groups and in general, became more positive.
    Authentic needs, which care robots could support, refer to independence, safety
    and security, and the ability to manage or ease daily life or working life. The
    results suggest that older adults, after receiving relevant information, were
    open to the idea of being supported by care robots in their daily lives.'
author:
- first_name: Rose-Marie
  full_name: Johansson-Pajala, Rose-Marie
  last_name: Johansson-Pajala
- first_name: Kirsten
  full_name: Thommes, Kirsten
  id: '72497'
  last_name: Thommes
- first_name: Julia Amelie
  full_name: Hoppe, Julia Amelie
  id: '73093'
  last_name: Hoppe
- first_name: Outi
  full_name: Tuisku, Outi
  last_name: Tuisku
- first_name: Lea
  full_name: Hennala, Lea
  last_name: Hennala
- first_name: Satu
  full_name: Pekkarinen, Satu
  last_name: Pekkarinen
- first_name: Helinä
  full_name: ' Melkas, Helinä'
  last_name: ' Melkas'
- first_name: 'Christine '
  full_name: 'Gustafsson, Christine '
  last_name: Gustafsson
citation:
  ama: 'Johansson-Pajala R-M, Thommes K, Hoppe JA, et al. Improved Knowledge Changes
    the Mindset: Older Adults’ Perceptions of Care Robots. In: Zhou J, Salvendy G,
    eds. <i>HCII 2019</i>. Vol 11592. Lecture Notes in Computer Science. Springer;
    2019:212-227. doi:<a href="https://doi.org/10.1007/978-3-030-22012-9_16">10.1007/978-3-030-22012-9_16</a>'
  apa: 'Johansson-Pajala, R.-M., Thommes, K., Hoppe, J. A., Tuisku, O., Hennala, L.,
    Pekkarinen, S.,  Melkas, H., &#38; Gustafsson, C. (2019). Improved Knowledge Changes
    the Mindset: Older Adults’ Perceptions of Care Robots. In J. Zhou &#38; G. Salvendy
    (Eds.), <i>HCII 2019</i> (Vol. 11592, pp. 212–227). Springer. <a href="https://doi.org/10.1007/978-3-030-22012-9_16">https://doi.org/10.1007/978-3-030-22012-9_16</a>'
  bibtex: '@inproceedings{Johansson-Pajala_Thommes_Hoppe_Tuisku_Hennala_Pekkarinen_
    Melkas_Gustafsson_2019, place={Cham}, series={Lecture Notes in Computer Science},
    title={Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care
    Robots}, volume={11592}, DOI={<a href="https://doi.org/10.1007/978-3-030-22012-9_16">10.1007/978-3-030-22012-9_16</a>},
    booktitle={HCII 2019}, publisher={Springer}, author={Johansson-Pajala, Rose-Marie
    and Thommes, Kirsten and Hoppe, Julia Amelie and Tuisku, Outi and Hennala, Lea
    and Pekkarinen, Satu and  Melkas, Helinä and Gustafsson, Christine }, editor={Zhou,
    Jia and Salvendy, Gavriel}, year={2019}, pages={212–227}, collection={Lecture
    Notes in Computer Science} }'
  chicago: 'Johansson-Pajala, Rose-Marie, Kirsten Thommes, Julia Amelie Hoppe, Outi
    Tuisku, Lea Hennala, Satu Pekkarinen, Helinä  Melkas, and Christine  Gustafsson.
    “Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots.”
    In <i>HCII 2019</i>, edited by Jia Zhou and Gavriel Salvendy, 11592:212–27. Lecture
    Notes in Computer Science. Cham: Springer, 2019. <a href="https://doi.org/10.1007/978-3-030-22012-9_16">https://doi.org/10.1007/978-3-030-22012-9_16</a>.'
  ieee: 'R.-M. Johansson-Pajala <i>et al.</i>, “Improved Knowledge Changes the Mindset:
    Older Adults’ Perceptions of Care Robots,” in <i>HCII 2019</i>, Orlando, 2019,
    vol. 11592, pp. 212–227, doi: <a href="https://doi.org/10.1007/978-3-030-22012-9_16">10.1007/978-3-030-22012-9_16</a>.'
  mla: 'Johansson-Pajala, Rose-Marie, et al. “Improved Knowledge Changes the Mindset:
    Older Adults’ Perceptions of Care Robots.” <i>HCII 2019</i>, edited by Jia Zhou
    and Gavriel Salvendy, vol. 11592, Springer, 2019, pp. 212–27, doi:<a href="https://doi.org/10.1007/978-3-030-22012-9_16">10.1007/978-3-030-22012-9_16</a>.'
  short: 'R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, O. Tuisku, L. Hennala, S.
    Pekkarinen, H.  Melkas, C. Gustafsson, in: J. Zhou, G. Salvendy (Eds.), HCII 2019,
    Springer, Cham, 2019, pp. 212–227.'
conference:
  location: Orlando
  name: Human Aspects of IT for the Aged Population. Design for the Elderly and Technology
    Acceptance
date_created: 2019-03-22T07:27:48Z
date_updated: 2022-03-10T15:41:56Z
department:
- _id: '178'
- _id: '184'
doi: 10.1007/978-3-030-22012-9_16
editor:
- first_name: Jia
  full_name: Zhou, Jia
  last_name: Zhou
- first_name: Gavriel
  full_name: Salvendy, Gavriel
  last_name: Salvendy
intvolume: '     11592'
keyword:
- Care robots
- Older adults
- Implementation
- Information
- Perceptions
- Welfare technology
language:
- iso: eng
page: 212-227
place: Cham
project:
- _id: '46'
  grant_number: 16SV7954
  name: 'Use of care robots in welfare services: New models for effective orientation'
publication: HCII 2019
publication_identifier:
  isbn:
  - 978-3-030-22011-2
publication_status: published
publisher: Springer
series_title: Lecture Notes in Computer Science
status: public
title: 'Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care
  Robots'
type: conference
user_id: '49071'
volume: 11592
year: '2019'
...
---
_id: '18906'
author:
- first_name: Martin
  full_name: Schneider, Martin
  id: '471'
  last_name: Schneider
  orcid: https://orcid.org/0000-0002-6961-3716
citation:
  ama: 'Schneider M. Personalwirtschaft. In: Maier GW, Engels G, Steffen E, eds. <i>Handbuch
    Gestaltung digitaler und vernetzter Arbeitswelten</i>. Springer; 2019:303-322.'
  apa: Schneider, M. (2019). Personalwirtschaft. In G. W. Maier, G. Engels, &#38;
    E. Steffen (Eds.), <i>Handbuch Gestaltung digitaler und vernetzter Arbeitswelten</i>
    (pp. 303–322). Springer.
  bibtex: '@inbook{Schneider_2019, title={Personalwirtschaft}, booktitle={Handbuch
    Gestaltung digitaler und vernetzter Arbeitswelten}, publisher={Springer}, author={Schneider,
    Martin}, editor={Maier, Günter W. and Engels, Gregor and Steffen, Eckhard}, year={2019},
    pages={303–322} }'
  chicago: Schneider, Martin. “Personalwirtschaft.” In <i>Handbuch Gestaltung digitaler
    und vernetzter Arbeitswelten</i>, edited by Günter W. Maier, Gregor Engels, and
    Eckhard Steffen, 303–22. Springer, 2019.
  ieee: M. Schneider, “Personalwirtschaft,” in <i>Handbuch Gestaltung digitaler und
    vernetzter Arbeitswelten</i>, G. W. Maier, G. Engels, and E. Steffen, Eds. Springer,
    2019, pp. 303–322.
  mla: Schneider, Martin. “Personalwirtschaft.” <i>Handbuch Gestaltung digitaler und
    vernetzter Arbeitswelten</i>, edited by Günter W. Maier et al., Springer, 2019,
    pp. 303–22.
  short: 'M. Schneider, in: G.W. Maier, G. Engels, E. Steffen (Eds.), Handbuch Gestaltung
    digitaler und vernetzter Arbeitswelten, Springer, 2019, pp. 303–322.'
date_created: 2020-09-03T07:42:38Z
date_updated: 2023-11-22T20:19:49Z
department:
- _id: '19'
- _id: '185'
editor:
- first_name: Günter W.
  full_name: Maier, Günter W.
  last_name: Maier
- first_name: Gregor
  full_name: Engels, Gregor
  last_name: Engels
- first_name: Eckhard
  full_name: Steffen, Eckhard
  last_name: Steffen
language:
- iso: ger
page: 303-322
publication: Handbuch Gestaltung digitaler und vernetzter Arbeitswelten
publication_identifier:
  isbn:
  - 978-3-662-52898-3
publication_status: published
publisher: Springer
status: public
title: Personalwirtschaft
type: book_chapter
user_id: '54657'
year: '2019'
...
---
_id: '13246'
author:
- first_name: Martin
  full_name: Schneider, Martin
  id: '471'
  last_name: Schneider
  orcid: https://orcid.org/0000-0002-6961-3716
- first_name: Anja
  full_name: Iseke, Anja
  last_name: Iseke
- first_name: Kerstin
  full_name: Pull, Kerstin
  last_name: Pull
citation:
  ama: 'Schneider M, Iseke A, Pull K. The gender pay gap in European executive boards:
    the role of executives’ pathway into the board. <i>The International Journal of
    Human Resource Management</i>. Published online 2019:1-23. doi:<a href="https://doi.org/10.1080/09585192.2019.1620307">10.1080/09585192.2019.1620307</a>'
  apa: 'Schneider, M., Iseke, A., &#38; Pull, K. (2019). The gender pay gap in European
    executive boards: the role of executives’ pathway into the board. <i>The International
    Journal of Human Resource Management</i>, 1–23. <a href="https://doi.org/10.1080/09585192.2019.1620307">https://doi.org/10.1080/09585192.2019.1620307</a>'
  bibtex: '@article{Schneider_Iseke_Pull_2019, title={The gender pay gap in European
    executive boards: the role of executives’ pathway into the board}, DOI={<a href="https://doi.org/10.1080/09585192.2019.1620307">10.1080/09585192.2019.1620307</a>},
    journal={The International Journal of Human Resource Management}, author={Schneider,
    Martin and Iseke, Anja and Pull, Kerstin}, year={2019}, pages={1–23} }'
  chicago: 'Schneider, Martin, Anja Iseke, and Kerstin Pull. “The Gender Pay Gap in
    European Executive Boards: The Role of Executives’ Pathway into the Board.” <i>The
    International Journal of Human Resource Management</i>, 2019, 1–23. <a href="https://doi.org/10.1080/09585192.2019.1620307">https://doi.org/10.1080/09585192.2019.1620307</a>.'
  ieee: 'M. Schneider, A. Iseke, and K. Pull, “The gender pay gap in European executive
    boards: the role of executives’ pathway into the board,” <i>The International
    Journal of Human Resource Management</i>, pp. 1–23, 2019, doi: <a href="https://doi.org/10.1080/09585192.2019.1620307">10.1080/09585192.2019.1620307</a>.'
  mla: 'Schneider, Martin, et al. “The Gender Pay Gap in European Executive Boards:
    The Role of Executives’ Pathway into the Board.” <i>The International Journal
    of Human Resource Management</i>, 2019, pp. 1–23, doi:<a href="https://doi.org/10.1080/09585192.2019.1620307">10.1080/09585192.2019.1620307</a>.'
  short: M. Schneider, A. Iseke, K. Pull, The International Journal of Human Resource
    Management (2019) 1–23.
date_created: 2019-09-17T08:41:46Z
date_updated: 2023-11-22T20:21:30Z
department:
- _id: '19'
- _id: '185'
doi: 10.1080/09585192.2019.1620307
language:
- iso: eng
main_file_link:
- url: https://www.tandfonline.com/doi/full/10.1080/09585192.2019.1620307
page: 1-23
publication: The International Journal of Human Resource Management
publication_identifier:
  issn:
  - 0958-5192
  - 1466-4399
publication_status: published
status: public
title: 'The gender pay gap in European executive boards: the role of executives’ pathway
  into the board'
type: journal_article
user_id: '54657'
year: '2019'
...
---
_id: '13244'
author:
- first_name: Martin R.
  full_name: Schneider, Martin R.
  last_name: Schneider
- first_name: Anja
  full_name: Iseke, Anja
  last_name: Iseke
- first_name: Kerstin
  full_name: Pull, Kerstin
  last_name: Pull
citation:
  ama: 'Schneider MR, Iseke A, Pull K. The gender pay gap in European executive boards:
    the role of executives’ pathway into the board. <i>The International Journal of
    Human Resource Management</i>. Published online 2019:1-23. doi:<a href="https://doi.org/10.1080/09585192.2019.1620307">10.1080/09585192.2019.1620307</a>'
  apa: 'Schneider, M. R., Iseke, A., &#38; Pull, K. (2019). The gender pay gap in
    European executive boards: the role of executives’ pathway into the board. <i>The
    International Journal of Human Resource Management</i>, 1–23. <a href="https://doi.org/10.1080/09585192.2019.1620307">https://doi.org/10.1080/09585192.2019.1620307</a>'
  bibtex: '@article{Schneider_Iseke_Pull_2019, title={The gender pay gap in European
    executive boards: the role of executives’ pathway into the board}, DOI={<a href="https://doi.org/10.1080/09585192.2019.1620307">10.1080/09585192.2019.1620307</a>},
    journal={The International Journal of Human Resource Management}, author={Schneider,
    Martin R. and Iseke, Anja and Pull, Kerstin}, year={2019}, pages={1–23} }'
  chicago: 'Schneider, Martin R., Anja Iseke, and Kerstin Pull. “The Gender Pay Gap
    in European Executive Boards: The Role of Executives’ Pathway into the Board.”
    <i>The International Journal of Human Resource Management</i>, 2019, 1–23. <a
    href="https://doi.org/10.1080/09585192.2019.1620307">https://doi.org/10.1080/09585192.2019.1620307</a>.'
  ieee: 'M. R. Schneider, A. Iseke, and K. Pull, “The gender pay gap in European executive
    boards: the role of executives’ pathway into the board,” <i>The International
    Journal of Human Resource Management</i>, pp. 1–23, 2019, doi: <a href="https://doi.org/10.1080/09585192.2019.1620307">10.1080/09585192.2019.1620307</a>.'
  mla: 'Schneider, Martin R., et al. “The Gender Pay Gap in European Executive Boards:
    The Role of Executives’ Pathway into the Board.” <i>The International Journal
    of Human Resource Management</i>, 2019, pp. 1–23, doi:<a href="https://doi.org/10.1080/09585192.2019.1620307">10.1080/09585192.2019.1620307</a>.'
  short: M.R. Schneider, A. Iseke, K. Pull, The International Journal of Human Resource
    Management (2019) 1–23.
date_created: 2019-09-17T08:35:28Z
date_updated: 2023-11-22T20:20:40Z
department:
- _id: '19'
- _id: '185'
doi: 10.1080/09585192.2019.1620307
language:
- iso: eng
page: 1-23
publication: The International Journal of Human Resource Management
publication_identifier:
  issn:
  - 0958-5192
  - 1466-4399
publication_status: published
status: public
title: 'The gender pay gap in European executive boards: the role of executives’ pathway
  into the board'
type: journal_article
user_id: '54657'
year: '2019'
...
---
_id: '45718'
author:
- first_name: R. W.
  full_name: Palmatier, R. W.
  last_name: Palmatier
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
citation:
  ama: Palmatier RW, Steinhoff L. <i>Relationship Marketing in the Digital Age</i>.
    Routledge Taylor &#38; Francis Group; 2019. doi:<a href="https://doi.org/10.4324/9781315143583">https://doi.org/10.4324/9781315143583</a>
  apa: Palmatier, R. W., &#38; Steinhoff, L. (2019). <i>Relationship Marketing in
    the Digital Age</i>. Routledge Taylor &#38; Francis Group. <a href="https://doi.org/10.4324/9781315143583">https://doi.org/10.4324/9781315143583</a>
  bibtex: '@book{Palmatier_Steinhoff_2019, place={New York and Abingdon}, title={Relationship
    Marketing in the Digital Age}, DOI={<a href="https://doi.org/10.4324/9781315143583">https://doi.org/10.4324/9781315143583</a>},
    publisher={Routledge Taylor &#38; Francis Group}, author={Palmatier, R. W. and
    Steinhoff, Lena}, year={2019} }'
  chicago: 'Palmatier, R. W., and Lena Steinhoff. <i>Relationship Marketing in the
    Digital Age</i>. New York and Abingdon: Routledge Taylor &#38; Francis Group,
    2019. <a href="https://doi.org/10.4324/9781315143583">https://doi.org/10.4324/9781315143583</a>.'
  ieee: 'R. W. Palmatier and L. Steinhoff, <i>Relationship Marketing in the Digital
    Age</i>. New York and Abingdon: Routledge Taylor &#38; Francis Group, 2019.'
  mla: Palmatier, R. W., and Lena Steinhoff. <i>Relationship Marketing in the Digital
    Age</i>. Routledge Taylor &#38; Francis Group, 2019, doi:<a href="https://doi.org/10.4324/9781315143583">https://doi.org/10.4324/9781315143583</a>.
  short: R.W. Palmatier, L. Steinhoff, Relationship Marketing in the Digital Age,
    Routledge Taylor &#38; Francis Group, New York and Abingdon, 2019.
date_created: 2023-06-22T16:24:15Z
date_updated: 2024-01-15T15:18:06Z
department:
- _id: '733'
doi: https://doi.org/10.4324/9781315143583
language:
- iso: eng
place: New York and Abingdon
publication_status: published
publisher: Routledge Taylor & Francis Group
status: public
title: Relationship Marketing in the Digital Age
type: book
user_id: '68445'
year: '2019'
...
---
_id: '45730'
author:
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: D.
  full_name: Arli, D.
  last_name: Arli
- first_name: S.
  full_name: Weaven, S.
  last_name: Weaven
- first_name: I. V.
  full_name: Kozlenkova, I. V.
  last_name: Kozlenkova
citation:
  ama: Steinhoff L, Arli D, Weaven S, Kozlenkova IV. Online Relationship Marketing.
    <i>Journal of the Academy of Marketing Science</i>. 2019;47(3):369-393. doi:<a
    href="https://doi.org/10.1007/s11747-018-0621-6">https://doi.org/10.1007/s11747-018-0621-6</a>
  apa: Steinhoff, L., Arli, D., Weaven, S., &#38; Kozlenkova, I. V. (2019). Online
    Relationship Marketing. <i>Journal of the Academy of Marketing Science</i>, <i>47</i>(3),
    369–393. <a href="https://doi.org/10.1007/s11747-018-0621-6">https://doi.org/10.1007/s11747-018-0621-6</a>
  bibtex: '@article{Steinhoff_Arli_Weaven_Kozlenkova_2019, title={Online Relationship
    Marketing}, volume={47}, DOI={<a href="https://doi.org/10.1007/s11747-018-0621-6">https://doi.org/10.1007/s11747-018-0621-6</a>},
    number={3}, journal={Journal of the Academy of Marketing Science}, author={Steinhoff,
    Lena and Arli, D. and Weaven, S. and Kozlenkova, I. V.}, year={2019}, pages={369–393}
    }'
  chicago: 'Steinhoff, Lena, D. Arli, S. Weaven, and I. V. Kozlenkova. “Online Relationship
    Marketing.” <i>Journal of the Academy of Marketing Science</i> 47, no. 3 (2019):
    369–93. <a href="https://doi.org/10.1007/s11747-018-0621-6">https://doi.org/10.1007/s11747-018-0621-6</a>.'
  ieee: 'L. Steinhoff, D. Arli, S. Weaven, and I. V. Kozlenkova, “Online Relationship
    Marketing,” <i>Journal of the Academy of Marketing Science</i>, vol. 47, no. 3,
    pp. 369–393, 2019, doi: <a href="https://doi.org/10.1007/s11747-018-0621-6">https://doi.org/10.1007/s11747-018-0621-6</a>.'
  mla: Steinhoff, Lena, et al. “Online Relationship Marketing.” <i>Journal of the
    Academy of Marketing Science</i>, vol. 47, no. 3, 2019, pp. 369–93, doi:<a href="https://doi.org/10.1007/s11747-018-0621-6">https://doi.org/10.1007/s11747-018-0621-6</a>.
  short: L. Steinhoff, D. Arli, S. Weaven, I.V. Kozlenkova, Journal of the Academy
    of Marketing Science 47 (2019) 369–393.
date_created: 2023-06-22T16:43:32Z
date_updated: 2024-01-15T16:08:25Z
department:
- _id: '733'
doi: https://doi.org/10.1007/s11747-018-0621-6
intvolume: '        47'
issue: '3'
language:
- iso: eng
page: 369-393
publication: Journal of the Academy of Marketing Science
publication_status: published
status: public
title: Online Relationship Marketing
type: journal_article
user_id: '68445'
volume: 47
year: '2019'
...
---
_id: '45743'
author:
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: M.
  full_name: Zondag, M.
  last_name: Zondag
citation:
  ama: 'Steinhoff L, Zondag M. Enhancing Loyalty Program Effectiveness by Stimulating
    Member Activity along the Customer Journey. In: <i>Proceedings of the 48th European
    Marketing Academy (EMAC) Conference, Hamburg</i>. ; 2019.'
  apa: Steinhoff, L., &#38; Zondag, M. (2019). Enhancing Loyalty Program Effectiveness
    by Stimulating Member Activity along the Customer Journey. <i>Proceedings of the
    48th European Marketing Academy (EMAC) Conference, Hamburg</i>. Proceedings of
    the 48th European Marketing Academy (EMAC) Conference, Hamburg.
  bibtex: '@inproceedings{Steinhoff_Zondag_2019, title={Enhancing Loyalty Program
    Effectiveness by Stimulating Member Activity along the Customer Journey}, booktitle={Proceedings
    of the 48th European Marketing Academy (EMAC) Conference, Hamburg}, author={Steinhoff,
    Lena and Zondag, M.}, year={2019} }'
  chicago: Steinhoff, Lena, and M. Zondag. “Enhancing Loyalty Program Effectiveness
    by Stimulating Member Activity along the Customer Journey.” In <i>Proceedings
    of the 48th European Marketing Academy (EMAC) Conference, Hamburg</i>, 2019.
  ieee: L. Steinhoff and M. Zondag, “Enhancing Loyalty Program Effectiveness by Stimulating
    Member Activity along the Customer Journey,” presented at the Proceedings of the
    48th European Marketing Academy (EMAC) Conference, Hamburg, 2019.
  mla: Steinhoff, Lena, and M. Zondag. “Enhancing Loyalty Program Effectiveness by
    Stimulating Member Activity along the Customer Journey.” <i>Proceedings of the
    48th European Marketing Academy (EMAC) Conference, Hamburg</i>, 2019.
  short: 'L. Steinhoff, M. Zondag, in: Proceedings of the 48th European Marketing
    Academy (EMAC) Conference, Hamburg, 2019.'
conference:
  location: Hamburg
  name: Proceedings of the 48th European Marketing Academy (EMAC) Conference
date_created: 2023-06-22T16:59:26Z
date_updated: 2024-01-15T16:30:42Z
department:
- _id: '733'
language:
- iso: eng
publication: Proceedings of the 48th European Marketing Academy (EMAC) Conference,
  Hamburg
publication_status: published
status: public
title: Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along
  the Customer Journey
type: conference
user_id: '68445'
year: '2019'
...
---
_id: '46675'
author:
- first_name: A.
  full_name: Eggert, A.
  last_name: Eggert
- first_name: Eva
  full_name: Böhm, Eva
  id: '3043'
  last_name: Böhm
  orcid: 0000-0001-6053-1012
- first_name: R.
  full_name: Akalan, R.
  last_name: Akalan
- first_name: H.
  full_name: Gebauer, H.
  last_name: Gebauer
citation:
  ama: 'Eggert A, Böhm E, Akalan R, Gebauer H. Service growth by acquisition – An
    event study. In: <i>9th BMM-EMAC Biennial International Conference on Business
    Market Management, Berlin</i>. ; 2019.'
  apa: Eggert, A., Böhm, E., Akalan, R., &#38; Gebauer, H. (2019). Service growth
    by acquisition – An event study. <i>9th BMM-EMAC Biennial International Conference
    on Business Market Management, Berlin</i>. 9th BMM-EMAC Biennial International
    Conference on Business Market Management, Berlin.
  bibtex: '@inproceedings{Eggert_Böhm_Akalan_Gebauer_2019, title={Service growth by
    acquisition – An event study}, booktitle={9th BMM-EMAC Biennial International
    Conference on Business Market Management, Berlin}, author={Eggert, A. and Böhm,
    Eva and Akalan, R. and Gebauer, H.}, year={2019} }'
  chicago: Eggert, A., Eva Böhm, R. Akalan, and H. Gebauer. “Service Growth by Acquisition
    – An Event Study.” In <i>9th BMM-EMAC Biennial International Conference on Business
    Market Management, Berlin</i>, 2019.
  ieee: A. Eggert, E. Böhm, R. Akalan, and H. Gebauer, “Service growth by acquisition
    – An event study,” presented at the 9th BMM-EMAC Biennial International Conference
    on Business Market Management, Berlin, 2019.
  mla: Eggert, A., et al. “Service Growth by Acquisition – An Event Study.” <i>9th
    BMM-EMAC Biennial International Conference on Business Market Management, Berlin</i>,
    2019.
  short: 'A. Eggert, E. Böhm, R. Akalan, H. Gebauer, in: 9th BMM-EMAC Biennial International
    Conference on Business Market Management, Berlin, 2019.'
conference:
  location: Berlin
  name: 9th BMM-EMAC Biennial International Conference on Business Market Management
date_created: 2023-08-25T08:48:48Z
date_updated: 2023-08-25T10:07:03Z
department:
- _id: '785'
language:
- iso: eng
publication: 9th BMM-EMAC Biennial International Conference on Business Market Management,
  Berlin
publication_status: published
status: public
title: Service growth by acquisition – An event study
type: conference
user_id: '49063'
year: '2019'
...
---
_id: '41339'
author:
- first_name: Ina
  full_name: Garnefeld, Ina
  last_name: Garnefeld
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
- first_name: Markus
  full_name: Husemann-Kopetzky, Markus
  last_name: Husemann-Kopetzky
- first_name: Eva
  full_name: Böhm, Eva
  id: '3043'
  last_name: Böhm
  orcid: 0000-0001-6053-1012
citation:
  ama: 'Garnefeld I, Eggert A, Husemann-Kopetzky M, Böhm E. Exploring the link between
    payment schemes and customer fraud: a mental accounting perspective. <i>Journal
    of the Academy of Marketing Science</i>. 2019;47(4):595-616. doi:<a href="https://doi.org/10.1007/s11747-019-00653-x">10.1007/s11747-019-00653-x</a>'
  apa: 'Garnefeld, I., Eggert, A., Husemann-Kopetzky, M., &#38; Böhm, E. (2019). Exploring
    the link between payment schemes and customer fraud: a mental accounting perspective.
    <i>Journal of the Academy of Marketing Science</i>, <i>47</i>(4), 595–616. <a
    href="https://doi.org/10.1007/s11747-019-00653-x">https://doi.org/10.1007/s11747-019-00653-x</a>'
  bibtex: '@article{Garnefeld_Eggert_Husemann-Kopetzky_Böhm_2019, title={Exploring
    the link between payment schemes and customer fraud: a mental accounting perspective},
    volume={47}, DOI={<a href="https://doi.org/10.1007/s11747-019-00653-x">10.1007/s11747-019-00653-x</a>},
    number={4}, journal={Journal of the Academy of Marketing Science}, publisher={Springer
    Science and Business Media LLC}, author={Garnefeld, Ina and Eggert, Andreas and
    Husemann-Kopetzky, Markus and Böhm, Eva}, year={2019}, pages={595–616} }'
  chicago: 'Garnefeld, Ina, Andreas Eggert, Markus Husemann-Kopetzky, and Eva Böhm.
    “Exploring the Link between Payment Schemes and Customer Fraud: A Mental Accounting
    Perspective.” <i>Journal of the Academy of Marketing Science</i> 47, no. 4 (2019):
    595–616. <a href="https://doi.org/10.1007/s11747-019-00653-x">https://doi.org/10.1007/s11747-019-00653-x</a>.'
  ieee: 'I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, and E. Böhm, “Exploring the
    link between payment schemes and customer fraud: a mental accounting perspective,”
    <i>Journal of the Academy of Marketing Science</i>, vol. 47, no. 4, pp. 595–616,
    2019, doi: <a href="https://doi.org/10.1007/s11747-019-00653-x">10.1007/s11747-019-00653-x</a>.'
  mla: 'Garnefeld, Ina, et al. “Exploring the Link between Payment Schemes and Customer
    Fraud: A Mental Accounting Perspective.” <i>Journal of the Academy of Marketing
    Science</i>, vol. 47, no. 4, Springer Science and Business Media LLC, 2019, pp.
    595–616, doi:<a href="https://doi.org/10.1007/s11747-019-00653-x">10.1007/s11747-019-00653-x</a>.'
  short: I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, E. Böhm, Journal of the Academy
    of Marketing Science 47 (2019) 595–616.
date_created: 2023-02-01T08:30:38Z
date_updated: 2023-09-01T10:16:40Z
department:
- _id: '785'
doi: 10.1007/s11747-019-00653-x
intvolume: '        47'
issue: '4'
keyword:
- Marketing
- Economics and Econometrics
- Business and International Management
language:
- iso: eng
page: 595-616
publication: Journal of the Academy of Marketing Science
publication_identifier:
  issn:
  - 0092-0703
  - 1552-7824
publication_status: published
publisher: Springer Science and Business Media LLC
status: public
title: 'Exploring the link between payment schemes and customer fraud: a mental accounting
  perspective'
type: journal_article
user_id: '49063'
volume: 47
year: '2019'
...
---
_id: '45729'
author:
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: Carina
  full_name: Witte, Carina
  id: '23755'
  last_name: Witte
citation:
  ama: Eggert A, Steinhoff L, Witte C. Gift Purchases as Catalysts for Strengthening
    Customer–Brand Relationships. <i>Journal of Marketing</i>. 2019;83(5):115-132.
    doi:<a href="https://doi.org/10.1177/0022242919860802">10.1177/0022242919860802</a>
  apa: Eggert, A., Steinhoff, L., &#38; Witte, C. (2019). Gift Purchases as Catalysts
    for Strengthening Customer–Brand Relationships. <i>Journal of Marketing</i>, <i>83</i>(5),
    115–132. <a href="https://doi.org/10.1177/0022242919860802">https://doi.org/10.1177/0022242919860802</a>
  bibtex: '@article{Eggert_Steinhoff_Witte_2019, title={Gift Purchases as Catalysts
    for Strengthening Customer–Brand Relationships}, volume={83}, DOI={<a href="https://doi.org/10.1177/0022242919860802">10.1177/0022242919860802</a>},
    number={5}, journal={Journal of Marketing}, author={Eggert, Andreas and Steinhoff,
    Lena and Witte, Carina}, year={2019}, pages={115–132} }'
  chicago: 'Eggert, Andreas, Lena Steinhoff, and Carina Witte. “Gift Purchases as
    Catalysts for Strengthening Customer–Brand Relationships.” <i>Journal of Marketing</i>
    83, no. 5 (2019): 115–32. <a href="https://doi.org/10.1177/0022242919860802">https://doi.org/10.1177/0022242919860802</a>.'
  ieee: 'A. Eggert, L. Steinhoff, and C. Witte, “Gift Purchases as Catalysts for Strengthening
    Customer–Brand Relationships,” <i>Journal of Marketing</i>, vol. 83, no. 5, pp.
    115–132, 2019, doi: <a href="https://doi.org/10.1177/0022242919860802">10.1177/0022242919860802</a>.'
  mla: Eggert, Andreas, et al. “Gift Purchases as Catalysts for Strengthening Customer–Brand
    Relationships.” <i>Journal of Marketing</i>, vol. 83, no. 5, 2019, pp. 115–32,
    doi:<a href="https://doi.org/10.1177/0022242919860802">10.1177/0022242919860802</a>.
  short: A. Eggert, L. Steinhoff, C. Witte, Journal of Marketing 83 (2019) 115–132.
date_created: 2023-06-22T16:41:50Z
date_updated: 2024-11-08T10:44:16Z
department:
- _id: '733'
doi: 10.1177/0022242919860802
intvolume: '        83'
issue: '5'
language:
- iso: eng
page: 115-132
publication: Journal of Marketing
publication_status: published
status: public
title: Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships
type: journal_article
user_id: '4336'
volume: 83
year: '2019'
...
---
_id: '49216'
author:
- first_name: Katharina
  full_name: Radermacher, Katharina
  id: '47691'
  last_name: Radermacher
citation:
  ama: Radermacher K. <i>How Corporate Architecture Affects Job Seekers. Experimental
    Evidence of Signal-Based Mechanism.</i> Universitätsbibliothek; 2019.
  apa: Radermacher, K. (2019). <i>How corporate architecture affects job seekers.
    Experimental evidence of signal-based mechanism.</i> Universitätsbibliothek.
  bibtex: '@book{Radermacher_2019, title={How corporate architecture affects job seekers.
    Experimental evidence of signal-based mechanism.}, publisher={Universitätsbibliothek},
    author={Radermacher, Katharina}, year={2019} }'
  chicago: Radermacher, Katharina. <i>How Corporate Architecture Affects Job Seekers.
    Experimental Evidence of Signal-Based Mechanism.</i> Universitätsbibliothek, 2019.
  ieee: K. Radermacher, <i>How corporate architecture affects job seekers. Experimental
    evidence of signal-based mechanism.</i> Universitätsbibliothek, 2019.
  mla: Radermacher, Katharina. <i>How Corporate Architecture Affects Job Seekers.
    Experimental Evidence of Signal-Based Mechanism.</i> Universitätsbibliothek, 2019.
  short: K. Radermacher, How Corporate Architecture Affects Job Seekers. Experimental
    Evidence of Signal-Based Mechanism., Universitätsbibliothek, 2019.
date_created: 2023-11-27T13:39:14Z
date_updated: 2025-05-05T09:34:17Z
department:
- _id: '19'
- _id: '185'
language:
- iso: eng
publication_status: published
publisher: Universitätsbibliothek
status: public
title: How corporate architecture affects job seekers. Experimental evidence of signal-based
  mechanism.
type: dissertation
user_id: '54657'
year: '2019'
...
---
_id: '59798'
author:
- first_name: Katharina
  full_name: Radermacher, Katharina
  id: '47691'
  last_name: Radermacher
- first_name: D.
  full_name: Tovote, D.
  last_name: Tovote
citation:
  ama: Radermacher K, Tovote D. Mein Büro - Dein Büro. <i>Personlawirtschaft</i>.
    Published online 2019:51-53.
  apa: Radermacher, K., &#38; Tovote, D. (2019). Mein Büro - Dein Büro. <i>Personlawirtschaft</i>,
    51–53.
  bibtex: '@article{Radermacher_Tovote_2019, title={Mein Büro - Dein Büro}, journal={Personlawirtschaft},
    author={Radermacher, Katharina and Tovote, D.}, year={2019}, pages={51–53} }'
  chicago: Radermacher, Katharina, and D. Tovote. “Mein Büro - Dein Büro.” <i>Personlawirtschaft</i>,
    2019, 51–53.
  ieee: K. Radermacher and D. Tovote, “Mein Büro - Dein Büro,” <i>Personlawirtschaft</i>,
    pp. 51–53, 2019.
  mla: Radermacher, Katharina, and D. Tovote. “Mein Büro - Dein Büro.” <i>Personlawirtschaft</i>,
    2019, pp. 51–53.
  short: K. Radermacher, D. Tovote, Personlawirtschaft (2019) 51–53.
date_created: 2025-05-05T09:47:30Z
date_updated: 2025-05-05T09:49:49Z
department:
- _id: '19'
- _id: '185'
language:
- iso: ger
page: 51-53
publication: Personlawirtschaft
publication_status: published
status: public
title: Mein Büro - Dein Büro
type: journal_article
user_id: '54657'
year: '2019'
...
---
_id: '63913'
author:
- first_name: Behnud
  full_name: Mir Djawadi, Behnud
  id: '26032'
  last_name: Mir Djawadi
  orcid: 0000-0002-6271-5912
- first_name: Petra
  full_name: Nieken, Petra
  last_name: Nieken
citation:
  ama: Mir Djawadi B, Nieken P. Labor Market Chances of Whistleblowers - Potential
    Drivers of Discrimination. <i>SSRN Electronic Journal</i>. Published online 2019.
    doi:<a href="https://doi.org/10.2139/ssrn.3481126">10.2139/ssrn.3481126</a>
  apa: Mir Djawadi, B., &#38; Nieken, P. (2019). Labor Market Chances of Whistleblowers
    - Potential Drivers of Discrimination. <i>SSRN Electronic Journal</i>. <a href="https://doi.org/10.2139/ssrn.3481126">https://doi.org/10.2139/ssrn.3481126</a>
  bibtex: '@article{Mir Djawadi_Nieken_2019, title={Labor Market Chances of Whistleblowers
    - Potential Drivers of Discrimination}, DOI={<a href="https://doi.org/10.2139/ssrn.3481126">10.2139/ssrn.3481126</a>},
    journal={SSRN Electronic Journal}, publisher={Elsevier BV}, author={Mir Djawadi,
    Behnud and Nieken, Petra}, year={2019} }'
  chicago: Mir Djawadi, Behnud, and Petra Nieken. “Labor Market Chances of Whistleblowers
    - Potential Drivers of Discrimination.” <i>SSRN Electronic Journal</i>, 2019.
    <a href="https://doi.org/10.2139/ssrn.3481126">https://doi.org/10.2139/ssrn.3481126</a>.
  ieee: 'B. Mir Djawadi and P. Nieken, “Labor Market Chances of Whistleblowers - Potential
    Drivers of Discrimination,” <i>SSRN Electronic Journal</i>, 2019, doi: <a href="https://doi.org/10.2139/ssrn.3481126">10.2139/ssrn.3481126</a>.'
  mla: Mir Djawadi, Behnud, and Petra Nieken. “Labor Market Chances of Whistleblowers
    - Potential Drivers of Discrimination.” <i>SSRN Electronic Journal</i>, Elsevier
    BV, 2019, doi:<a href="https://doi.org/10.2139/ssrn.3481126">10.2139/ssrn.3481126</a>.
  short: B. Mir Djawadi, P. Nieken, SSRN Electronic Journal (2019).
date_created: 2026-02-06T14:00:52Z
date_updated: 2026-03-27T16:10:07Z
department:
- _id: '179'
doi: 10.2139/ssrn.3481126
language:
- iso: eng
publication: SSRN Electronic Journal
publication_identifier:
  issn:
  - 1556-5068
publication_status: published
publisher: Elsevier BV
status: public
title: Labor Market Chances of Whistleblowers - Potential Drivers of Discrimination
type: journal_article
user_id: '26032'
year: '2019'
...
---
_id: '3313'
author:
- first_name: Alexandra
  full_name: Maurer, Alexandra
  last_name: Maurer
citation:
  ama: 'Maurer A. <i>Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse</i>.
    Universität Paderborn; 2018.'
  apa: 'Maurer, A. (2018). <i>Kundenbewertungen und Produktnachfrage: Eine ökonomische
    Analyse</i>. Universität Paderborn.'
  bibtex: '@book{Maurer_2018, title={Kundenbewertungen und Produktnachfrage: Eine
    ökonomische Analyse}, publisher={Universität Paderborn}, author={Maurer, Alexandra},
    year={2018} }'
  chicago: 'Maurer, Alexandra. <i>Kundenbewertungen und Produktnachfrage: Eine ökonomische
    Analyse</i>. Universität Paderborn, 2018.'
  ieee: 'A. Maurer, <i>Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse</i>.
    Universität Paderborn, 2018.'
  mla: 'Maurer, Alexandra. <i>Kundenbewertungen und Produktnachfrage: Eine ökonomische
    Analyse</i>. Universität Paderborn, 2018.'
  short: 'A. Maurer, Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse,
    Universität Paderborn, 2018.'
date_created: 2018-06-22T12:19:02Z
date_updated: 2022-01-06T06:59:10Z
department:
- _id: '183'
language:
- iso: ger
project:
- _id: '1'
  name: SFB 901
- _id: '2'
  name: SFB 901 - Project Area A
- _id: '8'
  name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
  full_name: Frick, Bernd
  last_name: Frick
title: 'Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse'
type: mastersthesis
user_id: '477'
year: '2018'
...
---
_id: '3314'
author:
- first_name: Luisa Juliane
  full_name: Michels, Luisa Juliane
  last_name: Michels
citation:
  ama: Michels LJ. <i>The Segmentation of Video-On-Demand Consumers</i>. Universität
    Paderborn; 2018.
  apa: Michels, L. J. (2018). <i>The Segmentation of Video-On-Demand Consumers</i>.
    Universität Paderborn.
  bibtex: '@book{Michels_2018, title={The Segmentation of Video-On-Demand Consumers},
    publisher={Universität Paderborn}, author={Michels, Luisa Juliane}, year={2018}
    }'
  chicago: Michels, Luisa Juliane. <i>The Segmentation of Video-On-Demand Consumers</i>.
    Universität Paderborn, 2018.
  ieee: L. J. Michels, <i>The Segmentation of Video-On-Demand Consumers</i>. Universität
    Paderborn, 2018.
  mla: Michels, Luisa Juliane. <i>The Segmentation of Video-On-Demand Consumers</i>.
    Universität Paderborn, 2018.
  short: L.J. Michels, The Segmentation of Video-On-Demand Consumers, Universität
    Paderborn, 2018.
date_created: 2018-06-22T12:20:47Z
date_updated: 2022-01-06T06:59:10Z
department:
- _id: '183'
project:
- _id: '1'
  name: SFB 901
- _id: '2'
  name: SFB 901 - Project Area A
- _id: '8'
  name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
  full_name: Frick, Bernd
  last_name: Frick
- first_name: Daniel
  full_name: Kaimann, Daniel
  id: '18949'
  last_name: Kaimann
title: The Segmentation of Video-On-Demand Consumers
type: mastersthesis
user_id: '477'
year: '2018'
...
---
_id: '3315'
author:
- first_name: Miriam
  full_name: Walter, Miriam
  last_name: Walter
citation:
  ama: Walter M. <i>Sentiment Analysis of User-Generated Ratings in the Sharing Economy
    </i>. Universität Paderborn; 2018.
  apa: Walter, M. (2018). <i>Sentiment Analysis of User-generated Ratings in the Sharing
    Economy </i>. Universität Paderborn.
  bibtex: '@book{Walter_2018, title={Sentiment Analysis of User-generated Ratings
    in the Sharing Economy }, publisher={Universität Paderborn}, author={Walter, Miriam},
    year={2018} }'
  chicago: Walter, Miriam. <i>Sentiment Analysis of User-Generated Ratings in the
    Sharing Economy </i>. Universität Paderborn, 2018.
  ieee: M. Walter, <i>Sentiment Analysis of User-generated Ratings in the Sharing
    Economy </i>. Universität Paderborn, 2018.
  mla: Walter, Miriam. <i>Sentiment Analysis of User-Generated Ratings in the Sharing
    Economy </i>. Universität Paderborn, 2018.
  short: M. Walter, Sentiment Analysis of User-Generated Ratings in the Sharing Economy
    , Universität Paderborn, 2018.
date_created: 2018-06-22T12:22:31Z
date_updated: 2022-01-06T06:59:10Z
department:
- _id: '183'
project:
- _id: '1'
  name: SFB 901
- _id: '2'
  name: SFB 901 - Project Area A
- _id: '8'
  name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
  full_name: Frick, Bernd
  last_name: Frick
- first_name: Daniel
  full_name: Kaimann, Daniel
  last_name: Kaimann
title: 'Sentiment Analysis of User-generated Ratings in the Sharing Economy '
type: mastersthesis
user_id: '477'
year: '2018'
...
---
_id: '3316'
author:
- first_name: Hanna
  full_name: Korn, Hanna
  last_name: Korn
citation:
  ama: 'Korn H. <i>Restaurant Reputation and Meal Prices: Empricial Evidence from
    the German Restaurant Industry</i>. Universität Paderborn; 2018.'
  apa: 'Korn, H. (2018). <i>Restaurant reputation and meal prices: empricial evidence
    from the German restaurant industry</i>. Universität Paderborn.'
  bibtex: '@book{Korn_2018, title={Restaurant reputation and meal prices: empricial
    evidence from the German restaurant industry}, publisher={Universität Paderborn},
    author={Korn, Hanna}, year={2018} }'
  chicago: 'Korn, Hanna. <i>Restaurant Reputation and Meal Prices: Empricial Evidence
    from the German Restaurant Industry</i>. Universität Paderborn, 2018.'
  ieee: 'H. Korn, <i>Restaurant reputation and meal prices: empricial evidence from
    the German restaurant industry</i>. Universität Paderborn, 2018.'
  mla: 'Korn, Hanna. <i>Restaurant Reputation and Meal Prices: Empricial Evidence
    from the German Restaurant Industry</i>. Universität Paderborn, 2018.'
  short: 'H. Korn, Restaurant Reputation and Meal Prices: Empricial Evidence from
    the German Restaurant Industry, Universität Paderborn, 2018.'
date_created: 2018-06-22T12:24:16Z
date_updated: 2022-01-06T06:59:10Z
department:
- _id: '183'
project:
- _id: '1'
  name: SFB 901
- _id: '2'
  name: SFB 901 - Project Area A
- _id: '8'
  name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
  full_name: Frick, Bernd
  last_name: Frick
title: 'Restaurant reputation and meal prices: empricial evidence from the German
  restaurant industry'
type: mastersthesis
user_id: '477'
year: '2018'
...
---
_id: '3516'
abstract:
- lang: eng
  text: 'Triadic service relationships comprise complex relationships in which not
    only the customer and provider are involved as partners but also other individuals
    with caregiving relationships with the customer. A triadic constellation may arise
    in the context of services for animal companions, for example, when veterinarians
    provide counsel and treatment to the animal companion and its owner. Through interviews
    with both owners of animal companions and providers of services for animal companions,
    this study explores typical constellations and characteristics of the three relationships
    in this service triad. In line with balance theory, the results show that four
    distinct types of triadic relationships exist in services for animal companions:
    the harmonious, the dysfunctional, the challenging, and the doubtful triad. The
    study highlights the potential conflicts and dynamics in the triads to advise
    providers on how to address customers depending on the types of triads to which
    they belong.'
article_type: original
author:
- first_name: Julia
  full_name: Rötzmeier-Keuper, Julia
  id: '24869'
  last_name: Rötzmeier-Keuper
- first_name: Jennifer
  full_name: Hendricks, Jennifer
  last_name: Hendricks
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
- first_name: Gertrud
  full_name: Schmitz, Gertrud
  last_name: Schmitz
citation:
  ama: Rötzmeier-Keuper J, Hendricks J, Wünderlich N, Schmitz G. Triadic relationships
    in the context of services for animal companions. <i>Journal of Business Research</i>.
    2018;(85):295--303.
  apa: Rötzmeier-Keuper, J., Hendricks, J., Wünderlich, N., &#38; Schmitz, G. (2018).
    Triadic relationships in the context of services for animal companions. <i>Journal
    of Business Research</i>, (85), 295--303.
  bibtex: '@article{Rötzmeier-Keuper_Hendricks_Wünderlich_Schmitz_2018, title={Triadic
    relationships in the context of services for animal companions}, number={85},
    journal={Journal of Business Research}, publisher={Elsevier}, author={Rötzmeier-Keuper,
    Julia and Hendricks, Jennifer and Wünderlich, Nancy and Schmitz, Gertrud}, year={2018},
    pages={295--303} }'
  chicago: 'Rötzmeier-Keuper, Julia, Jennifer Hendricks, Nancy Wünderlich, and Gertrud
    Schmitz. “Triadic Relationships in the Context of Services for Animal Companions.”
    <i>Journal of Business Research</i>, no. 85 (2018): 295--303.'
  ieee: J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, and G. Schmitz, “Triadic
    relationships in the context of services for animal companions,” <i>Journal of
    Business Research</i>, no. 85, pp. 295--303, 2018.
  mla: Rötzmeier-Keuper, Julia, et al. “Triadic Relationships in the Context of Services
    for Animal Companions.” <i>Journal of Business Research</i>, no. 85, Elsevier,
    2018, pp. 295--303.
  short: J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. Schmitz, Journal of
    Business Research (2018) 295--303.
date_created: 2018-07-10T07:15:45Z
date_updated: 2022-01-06T06:59:21Z
department:
- _id: '181'
issue: '85'
keyword:
- Triadic relationships
- Balance theory
- Pet-related services
- Animal companions
- Service relationship typology
- Service triads
language:
- iso: eng
page: 295--303
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: Triadic relationships in the context of services for animal companions
type: journal_article
user_id: '37741'
year: '2018'
...
---
_id: '5772'
author:
- first_name: Patrizia
  full_name: Fanasch, Patrizia
  last_name: Fanasch
- first_name: Bernd
  full_name: Frick, Bernd
  last_name: Frick
citation:
  ama: Fanasch P, Frick B. What Makes Cooperatives Successful? Identifying the Determinants
    of Their Organizational Performance. <i>Journal of Wine Economics</i>. 2018:1-27.
    doi:<a href="https://doi.org/10.1017/jwe.2018.28">10.1017/jwe.2018.28</a>
  apa: Fanasch, P., &#38; Frick, B. (2018). What Makes Cooperatives Successful? Identifying
    the Determinants of Their Organizational Performance. <i>Journal of Wine Economics</i>,
    1–27. <a href="https://doi.org/10.1017/jwe.2018.28">https://doi.org/10.1017/jwe.2018.28</a>
  bibtex: '@article{Fanasch_Frick_2018, title={What Makes Cooperatives Successful?
    Identifying the Determinants of Their Organizational Performance}, DOI={<a href="https://doi.org/10.1017/jwe.2018.28">10.1017/jwe.2018.28</a>},
    journal={Journal of Wine Economics}, publisher={Cambridge University Press (CUP)},
    author={Fanasch, Patrizia and Frick, Bernd}, year={2018}, pages={1–27} }'
  chicago: Fanasch, Patrizia, and Bernd Frick. “What Makes Cooperatives Successful?
    Identifying the Determinants of Their Organizational Performance.” <i>Journal
    of Wine Economics</i>, 2018, 1–27. <a href="https://doi.org/10.1017/jwe.2018.28">https://doi.org/10.1017/jwe.2018.28</a>.
  ieee: P. Fanasch and B. Frick, “What Makes Cooperatives Successful? Identifying
    the Determinants of Their Organizational Performance,” <i>Journal of Wine Economics</i>,
    pp. 1–27, 2018.
  mla: Fanasch, Patrizia, and Bernd Frick. “What Makes Cooperatives Successful? Identifying
    the Determinants of Their Organizational Performance.” <i>Journal of Wine Economics</i>,
    Cambridge University Press (CUP), 2018, pp. 1–27, doi:<a href="https://doi.org/10.1017/jwe.2018.28">10.1017/jwe.2018.28</a>.
  short: P. Fanasch, B. Frick, Journal of Wine Economics (2018) 1–27.
date_created: 2018-11-21T09:45:21Z
date_updated: 2022-01-06T07:02:40Z
ddc:
- '330'
department:
- _id: '183'
doi: 10.1017/jwe.2018.28
file:
- access_level: closed
  content_type: application/pdf
  creator: bhoyer
  date_created: 2018-11-21T09:46:42Z
  date_updated: 2018-11-21T09:46:42Z
  file_id: '5773'
  file_name: fanasch_frick_jwe_2018.pdf
  file_size: 291759
  relation: main_file
file_date_updated: 2018-11-21T09:46:42Z
has_accepted_license: '1'
language:
- iso: eng
page: 1-27
project:
- _id: '1'
  name: SFB 901
- _id: '2'
  name: SFB 901 - Project Area A
- _id: '8'
  name: SFB 901 - Subproject A4
publication: Journal of Wine Economics
publication_identifier:
  issn:
  - 1931-4361
  - 1931-437X
publication_status: epub_ahead
publisher: Cambridge University Press (CUP)
status: public
title: What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational
  Performance
type: journal_article
user_id: '477'
year: '2018'
...
