---
_id: '4838'
author:
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
- first_name: Eva
  full_name: Boehm, Eva
  last_name: Boehm
- first_name: Christina
  full_name: Cramer, Christina
  last_name: Cramer
citation:
  ama: 'Eggert A, Boehm E, Cramer C. Business service outsourcing in manufacturing
    firms: an event study. <i>Journal of Service Management</i>. 2017;(3):476--498.'
  apa: 'Eggert, A., Boehm, E., &#38; Cramer, C. (2017). Business service outsourcing
    in manufacturing firms: an event study. <i>Journal of Service Management</i>,
    (3), 476--498.'
  bibtex: '@article{Eggert_Boehm_Cramer_2017, title={Business service outsourcing
    in manufacturing firms: an event study}, number={3}, journal={Journal of Service
    Management}, author={Eggert, Andreas and Boehm, Eva and Cramer, Christina}, year={2017},
    pages={476--498} }'
  chicago: 'Eggert, Andreas, Eva Boehm, and Christina Cramer. “Business Service Outsourcing
    in Manufacturing Firms: An Event Study.” <i>Journal of Service Management</i>,
    no. 3 (2017): 476--498.'
  ieee: 'A. Eggert, E. Boehm, and C. Cramer, “Business service outsourcing in manufacturing
    firms: an event study,” <i>Journal of Service Management</i>, no. 3, pp. 476--498,
    2017.'
  mla: 'Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms:
    An Event Study.” <i>Journal of Service Management</i>, no. 3, 2017, pp. 476--498.'
  short: A. Eggert, E. Boehm, C. Cramer, Journal of Service Management (2017) 476--498.
date_created: 2018-10-25T08:15:42Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '180'
issue: '3'
language:
- iso: eng
page: 476--498
publication: Journal of Service Management
status: public
title: 'Business service outsourcing in manufacturing firms: an event study'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4840'
author:
- first_name: Eva
  full_name: Boehm, Eva
  last_name: Boehm
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
- first_name: Christoph
  full_name: Thiesbrummel, Christoph
  last_name: Thiesbrummel
citation:
  ama: 'Boehm E, Eggert A, Thiesbrummel C. Service transition: A viable option for
    manufacturing companies with deteriorating financial performance? <i>Industrial
    Marketing Management</i>. 2017:101--111.'
  apa: 'Boehm, E., Eggert, A., &#38; Thiesbrummel, C. (2017). Service transition:
    A viable option for manufacturing companies with deteriorating financial performance?
    <i>Industrial Marketing Management</i>, 101--111.'
  bibtex: '@article{Boehm_Eggert_Thiesbrummel_2017, title={Service transition: A viable
    option for manufacturing companies with deteriorating financial performance?},
    journal={Industrial Marketing Management}, author={Boehm, Eva and Eggert, Andreas
    and Thiesbrummel, Christoph}, year={2017}, pages={101--111} }'
  chicago: 'Boehm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition:
    A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?”
    <i>Industrial Marketing Management</i>, 2017, 101--111.'
  ieee: 'E. Boehm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option
    for manufacturing companies with deteriorating financial performance?,” <i>Industrial
    Marketing Management</i>, pp. 101--111, 2017.'
  mla: 'Boehm, Eva, et al. “Service Transition: A Viable Option for Manufacturing
    Companies with Deteriorating Financial Performance?” <i>Industrial Marketing Management</i>,
    2017, pp. 101--111.'
  short: E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017)
    101--111.
date_created: 2018-10-25T08:18:08Z
date_updated: 2022-01-06T07:01:27Z
department:
- _id: '180'
page: 101--111
publication: Industrial Marketing Management
status: public
title: 'Service transition: A viable option for manufacturing companies with deteriorating
  financial performance?'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4908'
citation:
  ama: 'Helm S, Günter B, Eggert A, eds. <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien
    Wiesbaden; 2017. doi:<a href="https://doi.org/10.1007/978-3-658-10920-2">10.1007/978-3-658-10920-2</a>'
  apa: 'Helm, S., Günter, B., &#38; Eggert, A. (Eds.). (2017). <i>Kundenwert</i>.
    Wiesbaden: Springer Fachmedien Wiesbaden. <a href="https://doi.org/10.1007/978-3-658-10920-2">https://doi.org/10.1007/978-3-658-10920-2</a>'
  bibtex: '@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={<a
    href="https://doi.org/10.1007/978-3-658-10920-2">10.1007/978-3-658-10920-2</a>},
    publisher={Springer Fachmedien Wiesbaden}, year={2017} }'
  chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert, eds. <i>Kundenwert</i>.
    Wiesbaden: Springer Fachmedien Wiesbaden, 2017. <a href="https://doi.org/10.1007/978-3-658-10920-2">https://doi.org/10.1007/978-3-658-10920-2</a>.'
  ieee: 'S. Helm, B. Günter, and A. Eggert, Eds., <i>Kundenwert</i>. Wiesbaden: Springer
    Fachmedien Wiesbaden, 2017.'
  mla: Helm, Sabrina, et al., editors. <i>Kundenwert</i>. Springer Fachmedien Wiesbaden,
    2017, doi:<a href="https://doi.org/10.1007/978-3-658-10920-2">10.1007/978-3-658-10920-2</a>.
  short: S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden,
    Wiesbaden, 2017.
date_created: 2018-10-26T08:35:05Z
date_updated: 2022-01-06T07:01:29Z
department:
- _id: '178'
- _id: '180'
doi: 10.1007/978-3-658-10920-2
editor:
- first_name: Sabrina
  full_name: Helm, Sabrina
  last_name: Helm
- first_name: Bernd
  full_name: Günter, Bernd
  last_name: Günter
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
place: Wiesbaden
publication_identifier:
  isbn:
  - '9783658109196'
  - '9783658109202'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: Kundenwert
type: book_editor
user_id: '57352'
year: '2017'
...
---
_id: '4933'
abstract:
- lang: eng
  text: Manufacturers increasingly integrate information and communication technologies
    into their products so that they can provide IT-based services. Organizations
    that formerly concentrated on transactional sales thus confront a new challenge
    associated with managing service usage—retention and extracting value from investments
    in smart technology. This study combines a marketing and an information systems
    perspective in a field study conducted jointly with a large European car manufacturer.
    Understanding the renewal decision for IT-based service contracts requires knowledge
    from both disciplines. The paper shows that combining behavioral predictor variables
    stemming from marketing research and technology-related perceptual variables stemming
    from technology acceptance research increases the explanatory power and prediction
    accuracy of forecasting models for customer renewal decisions. Specifically, the
    authors show that perceptions of usefulness become more important the longer customers
    use IT-based services and the more services they use within the service contract.
article_type: original
author:
- first_name: Florian v
  full_name: Wangenheim, Florian v
  last_name: Wangenheim
- first_name: Nancy V
  full_name: Wünderlich, Nancy V
  last_name: Wünderlich
- first_name: Jan H
  full_name: Schumann, Jan H
  last_name: Schumann
citation:
  ama: Wangenheim F v, Wünderlich NV, Schumann JH. Renew or cancel? Drivers of customer
    renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>.
    2017;(79):181--188.
  apa: Wangenheim, F. v, Wünderlich, N. V., &#38; Schumann, J. H. (2017). Renew or
    cancel? Drivers of customer renewal decisions for IT-based service contracts.
    <i>Journal of Business Research</i>, (79), 181--188.
  bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers
    of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal
    of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and
    Wünderlich, Nancy V and Schumann, Jan H}, year={2017}, pages={181--188} }'
  chicago: 'Wangenheim, Florian v, Nancy V Wünderlich, and Jan H Schumann. “Renew
    or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.”
    <i>Journal of Business Research</i>, no. 79 (2017): 181--188.'
  ieee: F. v Wangenheim, N. V. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers
    of customer renewal decisions for IT-based service contracts,” <i>Journal of Business
    Research</i>, no. 79, pp. 181--188, 2017.
  mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal
    Decisions for IT-Based Service Contracts.” <i>Journal of Business Research</i>,
    no. 79, Elsevier, 2017, pp. 181--188.
  short: F. v Wangenheim, N.V. Wünderlich, J.H. Schumann, Journal of Business Research
    (2017) 181--188.
date_created: 2018-10-26T09:41:17Z
date_updated: 2022-01-06T07:01:29Z
department:
- _id: '178'
issue: '79'
language:
- iso: eng
page: 181--188
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: Renew or cancel? Drivers of customer renewal decisions for IT-based service
  contracts
type: journal_article
user_id: '37741'
year: '2017'
...
---
_id: '4941'
author:
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
citation:
  ama: 'Eggert A. Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer
    Integration. In: <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien Wiesbaden;
    2017:37-51. doi:<a href="https://doi.org/10.1007/978-3-658-10920-2_2">10.1007/978-3-658-10920-2_2</a>'
  apa: 'Eggert, A. (2017). Die zwei Perspektiven des Kundenwerts: Darstellung und
    Versuch einer Integration. In <i>Kundenwert</i> (pp. 37–51). Wiesbaden: Springer
    Fachmedien Wiesbaden. <a href="https://doi.org/10.1007/978-3-658-10920-2_2">https://doi.org/10.1007/978-3-658-10920-2_2</a>'
  bibtex: '@inbook{Eggert_2017, place={Wiesbaden}, title={Die zwei Perspektiven des
    Kundenwerts: Darstellung und Versuch einer Integration}, DOI={<a href="https://doi.org/10.1007/978-3-658-10920-2_2">10.1007/978-3-658-10920-2_2</a>},
    booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Eggert,
    Andreas}, year={2017}, pages={37–51} }'
  chicago: 'Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und
    Versuch Einer Integration.” In <i>Kundenwert</i>, 37–51. Wiesbaden: Springer Fachmedien
    Wiesbaden, 2017. <a href="https://doi.org/10.1007/978-3-658-10920-2_2">https://doi.org/10.1007/978-3-658-10920-2_2</a>.'
  ieee: 'A. Eggert, “Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch
    einer Integration,” in <i>Kundenwert</i>, Wiesbaden: Springer Fachmedien Wiesbaden,
    2017, pp. 37–51.'
  mla: 'Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch
    Einer Integration.” <i>Kundenwert</i>, Springer Fachmedien Wiesbaden, 2017, pp.
    37–51, doi:<a href="https://doi.org/10.1007/978-3-658-10920-2_2">10.1007/978-3-658-10920-2_2</a>.'
  short: 'A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017,
    pp. 37–51.'
date_created: 2018-10-26T09:57:19Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '180'
doi: 10.1007/978-3-658-10920-2_2
page: 37-51
place: Wiesbaden
publication: Kundenwert
publication_identifier:
  isbn:
  - '9783658109196'
  - '9783658109202'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: 'Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration'
type: book_chapter
user_id: '57352'
year: '2017'
...
---
_id: '4942'
author:
- first_name: Sabrina
  full_name: Helm, Sabrina
  last_name: Helm
- first_name: Bernd
  full_name: Günter, Bernd
  last_name: Günter
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
citation:
  ama: 'Helm S, Günter B, Eggert A. Kundenwert – eine Einführung in die theoretischen
    und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In: <i>Kundenwert</i>.
    Wiesbaden: Springer Fachmedien Wiesbaden; 2017:3-34. doi:<a href="https://doi.org/10.1007/978-3-658-10920-2_1">10.1007/978-3-658-10920-2_1</a>'
  apa: 'Helm, S., Günter, B., &#38; Eggert, A. (2017). Kundenwert – eine Einführung
    in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen.
    In <i>Kundenwert</i> (pp. 3–34). Wiesbaden: Springer Fachmedien Wiesbaden. <a
    href="https://doi.org/10.1007/978-3-658-10920-2_1">https://doi.org/10.1007/978-3-658-10920-2_1</a>'
  bibtex: '@inbook{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert –
    eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung
    von Kundenbeziehungen}, DOI={<a href="https://doi.org/10.1007/978-3-658-10920-2_1">10.1007/978-3-658-10920-2_1</a>},
    booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Helm,
    Sabrina and Günter, Bernd and Eggert, Andreas}, year={2017}, pages={3–34} }'
  chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert. “Kundenwert – Eine Einführung
    in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.”
    In <i>Kundenwert</i>, 3–34. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. <a
    href="https://doi.org/10.1007/978-3-658-10920-2_1">https://doi.org/10.1007/978-3-658-10920-2_1</a>.'
  ieee: 'S. Helm, B. Günter, and A. Eggert, “Kundenwert – eine Einführung in die theoretischen
    und praktischen Herausforderungen der Bewertung von Kundenbeziehungen,” in <i>Kundenwert</i>,
    Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 3–34.'
  mla: Helm, Sabrina, et al. “Kundenwert – Eine Einführung in Die Theoretischen Und
    Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” <i>Kundenwert</i>,
    Springer Fachmedien Wiesbaden, 2017, pp. 3–34, doi:<a href="https://doi.org/10.1007/978-3-658-10920-2_1">10.1007/978-3-658-10920-2_1</a>.
  short: 'S. Helm, B. Günter, A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden,
    Wiesbaden, 2017, pp. 3–34.'
date_created: 2018-10-26T09:58:46Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '180'
doi: 10.1007/978-3-658-10920-2_1
page: 3-34
place: Wiesbaden
publication: Kundenwert
publication_identifier:
  isbn:
  - '9783658109196'
  - '9783658109202'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen
  der Bewertung von Kundenbeziehungen
type: book_chapter
user_id: '57352'
year: '2017'
...
---
_id: '4947'
abstract:
- lang: eng
  text: Manufacturers increasingly integrate information and communication technologies
    into their products so that they can provide IT-based services. Organizations
    that formerly concentrated on transactional sales thus confront a new challenge
    associated with managing service usage—retention and extracting value from investments
    in smart technology. This study combines a marketing and an information systems
    perspective in a field study conducted jointly with a large European car manufacturer.
    Understanding the renewal decision for IT-based service contracts requires knowledge
    from both disciplines. The paper shows that combining behavioral predictor variables
    stemming from marketing research and technology-related perceptual variables stemming
    from technology acceptance research increases the explanatory power and prediction
    accuracy of forecasting models for customer renewal decisions. Specifically, the
    authors show that perceptions of usefulness become more important the longer customers
    use IT-based services and the more services they use within the service contract.
article_type: original
author:
- first_name: Florian v
  full_name: Wangenheim, Florian v
  last_name: Wangenheim
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
- first_name: Jan H
  full_name: Schumann, Jan H
  last_name: Schumann
citation:
  ama: Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer
    renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>.
    2017;(79):181--188.
  apa: Wangenheim, F. v, Wünderlich, N., &#38; Schumann, J. H. (2017). Renew or cancel?
    Drivers of customer renewal decisions for IT-based service contracts. <i>Journal
    of Business Research</i>, (79), 181--188.
  bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers
    of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal
    of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and
    Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }'
  chicago: 'Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or
    Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.”
    <i>Journal of Business Research</i>, no. 79 (2017): 181--188.'
  ieee: F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers
    of customer renewal decisions for IT-based service contracts,” <i>Journal of Business
    Research</i>, no. 79, pp. 181--188, 2017.
  mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal
    Decisions for IT-Based Service Contracts.” <i>Journal of Business Research</i>,
    no. 79, Elsevier, 2017, pp. 181--188.
  short: F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research
    (2017) 181--188.
date_created: 2018-10-26T10:11:34Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
issue: '79'
keyword:
- IT-based service
- Smart services
- Contract renewal
- Retention
- Customer churn
- Free trial
language:
- iso: eng
page: 181--188
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: Renew or cancel? Drivers of customer renewal decisions for IT-based service
  contracts
type: journal_article
user_id: '37741'
year: '2017'
...
---
_id: '4949'
abstract:
- lang: eng
  text: The service encounter – one of the foundational concepts in service research
    – is fundamentally changing due to rapid evolutions in technology. In this paper,
    we offer an updated perspective on what we label the “Service Encounter 2.0”.
    To this end, we develop a conceptual framework that captures the essence of the
    Service Encounter 2.0 and provides a synthesis of the changing interdependent
    roles of technology, employees, and customers. We find that technology either
    augments or substitutes service employees, and can foster network connections.
    In turn, employees and customers are taking on the role of enabler, innovator,
    coordinator and differentiator. In addition, we identify critical areas for future
    research on this important topic.
article_type: original
author:
- first_name: Bart
  full_name: Larivière, Bart
  last_name: Larivière
- first_name: David
  full_name: Bowen, David
  last_name: Bowen
- first_name: Tor W
  full_name: Andreassen, Tor W
  last_name: Andreassen
- first_name: Werner
  full_name: Kunz, Werner
  last_name: Kunz
- first_name: Nancy J
  full_name: Sirianni, Nancy J
  last_name: Sirianni
- first_name: Chris
  full_name: Voss, Chris
  last_name: Voss
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
- first_name: Arne
  full_name: De Keyser, Arne
  last_name: De Keyser
citation:
  ama: 'Larivière B, Bowen D, Andreassen TW, et al. “Service Encounter 2.0”: An investigation
    into the roles of technology, employees and customers. <i>Journal of Business
    Research</i>. 2017;(79):238--246.'
  apa: 'Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss,
    C., … De Keyser, A. (2017). “Service Encounter 2.0”: An investigation into the
    roles of technology, employees and customers. <i>Journal of Business Research</i>,
    (79), 238--246.'
  bibtex: '@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017,
    title={“Service Encounter 2.0”: An investigation into the roles of technology,
    employees and customers}, number={79}, journal={Journal of Business Research},
    publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen,
    Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy
    and De Keyser, Arne}, year={2017}, pages={238--246} }'
  chicago: 'Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni,
    Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An
    Investigation into the Roles of Technology, Employees and Customers.” <i>Journal
    of Business Research</i>, no. 79 (2017): 238--246.'
  ieee: 'B. Larivière <i>et al.</i>, “‘Service Encounter 2.0’: An investigation into
    the roles of technology, employees and customers,” <i>Journal of Business Research</i>,
    no. 79, pp. 238--246, 2017.'
  mla: 'Larivière, Bart, et al. “‘Service Encounter 2.0’: An Investigation into the
    Roles of Technology, Employees and Customers.” <i>Journal of Business Research</i>,
    no. 79, Elsevier, 2017, pp. 238--246.'
  short: B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss,
    N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246.
date_created: 2018-10-26T10:15:22Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
issue: '79'
keyword:
- Service encounter
- Technology roles
- Employee roles
- Customer roles
- Employee experience
- Customer experience
language:
- iso: eng
page: 238--246
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: '“Service Encounter 2.0”: An investigation into the roles of technology, employees
  and customers'
type: journal_article
user_id: '37741'
year: '2017'
...
---
_id: '4955'
author:
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
- first_name: 'Stefanie '
  full_name: 'Paluch, Stefanie '
  last_name: Paluch
citation:
  ama: 'Wünderlich N, Paluch S. A Nice and Friendly Chat With a Bot: User Perceptions
    of AI-Based Service Agents. In: <i>Proceedings of the 38th International Conference
    on Information Systems (ICIS 2017)</i>. ; 2017.'
  apa: 'Wünderlich, N., &#38; Paluch, S. (2017). A Nice and Friendly Chat With a Bot:
    User Perceptions of AI-Based Service Agents. In <i>Proceedings of the 38th International
    Conference on Information Systems (ICIS 2017)</i>. Seoul, Korea.'
  bibtex: '@inproceedings{Wünderlich_Paluch_2017, title={A Nice and Friendly Chat
    With a Bot: User Perceptions of AI-Based Service Agents}, booktitle={Proceedings
    of the 38th International Conference on Information Systems (ICIS 2017)}, author={Wünderlich,
    Nancy and Paluch, Stefanie }, year={2017} }'
  chicago: 'Wünderlich, Nancy, and Stefanie  Paluch. “A Nice and Friendly Chat With
    a Bot: User Perceptions of AI-Based Service Agents.” In <i>Proceedings of the
    38th International Conference on Information Systems (ICIS 2017)</i>, 2017.'
  ieee: 'N. Wünderlich and S. Paluch, “A Nice and Friendly Chat With a Bot: User Perceptions
    of AI-Based Service Agents,” in <i>Proceedings of the 38th International Conference
    on Information Systems (ICIS 2017)</i>, Seoul, Korea, 2017.'
  mla: 'Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With a Bot:
    User Perceptions of AI-Based Service Agents.” <i>Proceedings of the 38th International
    Conference on Information Systems (ICIS 2017)</i>, 2017.'
  short: 'N. Wünderlich, S. Paluch, in: Proceedings of the 38th International Conference
    on Information Systems (ICIS 2017), 2017.'
conference:
  location: Seoul, Korea
  name: 38th International Conference on Information Systems (ICIS 2017)
date_created: 2018-10-26T10:32:20Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
language:
- iso: eng
publication: Proceedings of the 38th International Conference on Information Systems
  (ICIS 2017)
publication_status: published
status: public
title: 'A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service
  Agents'
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '4956'
author:
- first_name: Isabel
  full_name: Teßmer, Isabel
  last_name: Teßmer
- first_name: Marcus
  full_name: Olsson, Marcus
  last_name: Olsson
- first_name: Anders
  full_name: Gustafsson, Anders
  last_name: Gustafsson
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
citation:
  ama: 'Teßmer I, Olsson M, Gustafsson A, Wünderlich N. How to Design Successful Gamification
    in Retail: The benefits and Pitfalls of Affordances. In: <i>Proceedings of the
    2017 Frontiers in Service Conference</i>. ; 2017.'
  apa: 'Teßmer, I., Olsson, M., Gustafsson, A., &#38; Wünderlich, N. (2017). How to
    Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances.
    In <i>Proceedings of the 2017 Frontiers in Service Conference</i>. New York City,
    USA.'
  bibtex: '@inproceedings{Teßmer_Olsson_Gustafsson_Wünderlich_2017, title={How to
    Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances},
    booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Teßmer,
    Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy}, year={2017}
    }'
  chicago: 'Teßmer, Isabel, Marcus Olsson, Anders Gustafsson, and Nancy Wünderlich.
    “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of
    Affordances.” In <i>Proceedings of the 2017 Frontiers in Service Conference</i>,
    2017.'
  ieee: 'I. Teßmer, M. Olsson, A. Gustafsson, and N. Wünderlich, “How to Design Successful
    Gamification in Retail: The benefits and Pitfalls of Affordances,” in <i>Proceedings
    of the 2017 Frontiers in Service Conference</i>, New York City, USA, 2017.'
  mla: 'Teßmer, Isabel, et al. “How to Design Successful Gamification in Retail: The
    Benefits and Pitfalls of Affordances.” <i>Proceedings of the 2017 Frontiers in
    Service Conference</i>, 2017.'
  short: 'I. Teßmer, M. Olsson, A. Gustafsson, N. Wünderlich, in: Proceedings of the
    2017 Frontiers in Service Conference, 2017.'
conference:
  location: New York City, USA
  name: 2017 Frontiers in Service Conference
date_created: 2018-10-26T10:35:18Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
language:
- iso: eng
publication: Proceedings of the 2017 Frontiers in Service Conference
publication_status: published
status: public
title: 'How to Design Successful Gamification in Retail: The benefits and Pitfalls
  of Affordances'
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '4966'
author:
- first_name: Christian
  full_name: Grund, Christian
  last_name: Grund
- first_name: Kirsten
  full_name: Thommes, Kirsten
  id: '72497'
  last_name: Thommes
citation:
  ama: Grund C, Thommes K. The Role of Contract Types for Employees’ Public Service
    Motivation. <i>Schmalenbach Business Review</i>. 2017;(4):377--398.
  apa: Grund, C., &#38; Thommes, K. (2017). The Role of Contract Types for Employees’
    Public Service Motivation. <i>Schmalenbach Business Review</i>, (4), 377--398.
  bibtex: '@article{Grund_Thommes_2017, title={The Role of Contract Types for Employees’
    Public Service Motivation}, number={4}, journal={Schmalenbach Business Review},
    author={Grund, Christian and Thommes, Kirsten}, year={2017}, pages={377--398}
    }'
  chicago: 'Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for
    Employees’ Public Service Motivation.” <i>Schmalenbach Business Review</i>, no.
    4 (2017): 377--398.'
  ieee: C. Grund and K. Thommes, “The Role of Contract Types for Employees’ Public
    Service Motivation,” <i>Schmalenbach Business Review</i>, no. 4, pp. 377--398,
    2017.
  mla: Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’
    Public Service Motivation.” <i>Schmalenbach Business Review</i>, no. 4, 2017,
    pp. 377--398.
  short: C. Grund, K. Thommes, Schmalenbach Business Review (2017) 377--398.
date_created: 2018-10-29T07:58:38Z
date_updated: 2022-01-06T07:01:31Z
department:
- _id: '178'
- _id: '184'
issue: '4'
page: 377--398
publication: Schmalenbach Business Review
status: public
title: The Role of Contract Types for Employees’ Public Service Motivation
type: journal_article
user_id: '69384'
year: '2017'
...
---
_id: '4987'
author:
- first_name: Janny
  full_name: Klabuhn, Janny
  last_name: Klabuhn
- first_name: Kirsten
  full_name: Thommes, Kirsten
  id: '72497'
  last_name: Thommes
citation:
  ama: 'Klabuhn J, Thommes K. Age diversity and its effects on team performance. In:
    <i>Academy of Management Proceedings</i>. ; 2017:15119.'
  apa: Klabuhn, J., &#38; Thommes, K. (2017). Age diversity and its effects on team
    performance. In <i>Academy of Management Proceedings</i> (p. 15119).
  bibtex: '@inproceedings{Klabuhn_Thommes_2017, title={Age diversity and its effects
    on team performance}, number={1}, booktitle={Academy of Management Proceedings},
    author={Klabuhn, Janny and Thommes, Kirsten}, year={2017}, pages={15119} }'
  chicago: Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on
    Team Performance.” In <i>Academy of Management Proceedings</i>, 15119, 2017.
  ieee: J. Klabuhn and K. Thommes, “Age diversity and its effects on team performance,”
    in <i>Academy of Management Proceedings</i>, 2017, no. 1, p. 15119.
  mla: Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on Team
    Performance.” <i>Academy of Management Proceedings</i>, no. 1, 2017, p. 15119.
  short: 'J. Klabuhn, K. Thommes, in: Academy of Management Proceedings, 2017, p.
    15119.'
date_created: 2018-10-29T10:47:29Z
date_updated: 2022-01-06T07:01:33Z
department:
- _id: '178'
- _id: '184'
issue: '1'
page: '15119'
publication: Academy of Management Proceedings
status: public
title: Age diversity and its effects on team performance
type: conference
user_id: '69384'
year: '2017'
...
---
_id: '5005'
author:
- first_name: Ina
  full_name: Garnefeld, Ina
  last_name: Garnefeld
- first_name: Eva
  full_name: Boehm, Eva
  last_name: Boehm
- first_name: Lena
  full_name: Feider, Lena
  last_name: Feider
citation:
  ama: 'Garnefeld I, Boehm E, Feider L. Retourenmanagement zur Steigerung des Kundenwerts.
    In: <i>Kundenwert</i>. ; 2017:599--624.'
  apa: Garnefeld, I., Boehm, E., &#38; Feider, L. (2017). Retourenmanagement zur Steigerung
    des Kundenwerts. In <i>Kundenwert</i> (pp. 599--624).
  bibtex: '@inbook{Garnefeld_Boehm_Feider_2017, title={Retourenmanagement zur Steigerung
    des Kundenwerts}, booktitle={Kundenwert}, author={Garnefeld, Ina and Boehm, Eva
    and Feider, Lena}, year={2017}, pages={599--624} }'
  chicago: Garnefeld, Ina, Eva Boehm, and Lena Feider. “Retourenmanagement Zur Steigerung
    Des Kundenwerts.” In <i>Kundenwert</i>, 599--624, 2017.
  ieee: I. Garnefeld, E. Boehm, and L. Feider, “Retourenmanagement zur Steigerung
    des Kundenwerts,” in <i>Kundenwert</i>, 2017, pp. 599--624.
  mla: Garnefeld, Ina, et al. “Retourenmanagement Zur Steigerung Des Kundenwerts.”
    <i>Kundenwert</i>, 2017, pp. 599--624.
  short: 'I. Garnefeld, E. Boehm, L. Feider, in: Kundenwert, 2017, pp. 599--624.'
date_created: 2018-10-30T09:14:02Z
date_updated: 2022-01-06T07:01:34Z
department:
- _id: '178'
- _id: '180'
language:
- iso: eng
page: 599--624
publication: Kundenwert
status: public
title: Retourenmanagement zur Steigerung des Kundenwerts
type: book_chapter
user_id: '57352'
year: '2017'
...
---
_id: '5328'
author:
- first_name: Bart
  full_name: Larivière, Bart
  last_name: Larivière
- first_name: David
  full_name: Bowen, David
  last_name: Bowen
- first_name: Tor W
  full_name: Andreassen, Tor W
  last_name: Andreassen
- first_name: Werner
  full_name: Kunz, Werner
  last_name: Kunz
- first_name: Nancy J
  full_name: Sirianni, Nancy J
  last_name: Sirianni
- first_name: Chris
  full_name: Voss, Chris
  last_name: Voss
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
- first_name: Arne
  full_name: De Keyser, Arne
  last_name: De Keyser
citation:
  ama: 'Larivière B, Bowen D, Andreassen TW, et al. Service Encounter 2.0": An Investigation
    Into the Roles of Technology, Employees and Customers. In: <i>Proceedings of QUIS
    2017</i>. ; 2017.'
  apa: 'Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss,
    C., … De Keyser, A. (2017). Service Encounter 2.0": An Investigation Into the
    Roles of Technology, Employees and Customers. In <i>Proceedings of QUIS 2017</i>.
    Porto, Portugal.'
  bibtex: '@inproceedings{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De
    Keyser_2017, title={Service Encounter 2.0": An Investigation Into the Roles of
    Technology, Employees and Customers.}, booktitle={Proceedings of QUIS 2017}, author={Larivière,
    Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy
    J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017} }'
  chicago: 'Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni,
    Chris Voss, Nancy Wünderlich, and Arne De Keyser. “Service Encounter 2.0": An
    Investigation Into the Roles of Technology, Employees and Customers.” In <i>Proceedings
    of QUIS 2017</i>, 2017.'
  ieee: 'B. Larivière <i>et al.</i>, “Service Encounter 2.0": An Investigation Into
    the Roles of Technology, Employees and Customers.,” in <i>Proceedings of QUIS
    2017</i>, Porto, Portugal, 2017.'
  mla: 'Larivière, Bart, et al. “Service Encounter 2.0": An Investigation Into the
    Roles of Technology, Employees and Customers.” <i>Proceedings of QUIS 2017</i>,
    2017.'
  short: 'B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss,
    N. Wünderlich, A. De Keyser, in: Proceedings of QUIS 2017, 2017.'
conference:
  location: Porto, Portugal
  name: QUIS 2017
date_created: 2018-11-02T17:53:24Z
date_updated: 2022-01-06T07:01:49Z
department:
- _id: '181'
- _id: '178'
language:
- iso: eng
publication: Proceedings of QUIS 2017
publication_status: published
status: public
title: 'Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees
  and Customers.'
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '5329'
author:
- first_name: Hürrem
  full_name: Becker-Özcamlica, Hürrem
  last_name: Becker-Özcamlica
- first_name: Isabel
  full_name: Teßmer, Isabel
  last_name: Teßmer
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
citation:
  ama: 'Becker-Özcamlica H, Teßmer I, Wünderlich N. Do Companies Really Have to Emphasize
    the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.
    In: <i>Proceedings of the 2017 Winter Marketing Educators’ Conference</i>. ; 2017.'
  apa: Becker-Özcamlica, H., Teßmer, I., &#38; Wünderlich, N. (2017). Do Companies
    Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing
    Sustainable Market Orientations. In <i>Proceedings of the 2017 Winter Marketing
    Educators’ Conference</i>. Orlando, USA.
  bibtex: '@inproceedings{Becker-Özcamlica_Teßmer_Wünderlich_2017, title={Do Companies
    Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing
    Sustainable Market Orientations.}, booktitle={Proceedings of the 2017 Winter Marketing
    Educators’ Conference}, author={Becker-Özcamlica, Hürrem and Teßmer, Isabel and
    Wünderlich, Nancy}, year={2017} }'
  chicago: Becker-Özcamlica, Hürrem, Isabel Teßmer, and Nancy Wünderlich. “Do Companies
    Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing
    Sustainable Market Orientations.” In <i>Proceedings of the 2017 Winter Marketing
    Educators’ Conference</i>, 2017.
  ieee: H. Becker-Özcamlica, I. Teßmer, and N. Wünderlich, “Do Companies Really Have
    to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable
    Market Orientations.,” in <i>Proceedings of the 2017 Winter Marketing Educators’
    Conference</i>, Orlando, USA, 2017.
  mla: Becker-Özcamlica, Hürrem, et al. “Do Companies Really Have to Emphasize the
    Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.”
    <i>Proceedings of the 2017 Winter Marketing Educators’ Conference</i>, 2017.
  short: 'H. Becker-Özcamlica, I. Teßmer, N. Wünderlich, in: Proceedings of the 2017
    Winter Marketing Educators’ Conference, 2017.'
conference:
  location: Orlando, USA
  name: 2017 Winter Marketing Educators' Conference
date_created: 2018-11-02T17:58:41Z
date_updated: 2022-01-06T07:01:49Z
department:
- _id: '181'
- _id: '178'
language:
- iso: eng
publication: Proceedings of the 2017 Winter Marketing Educators' Conference
publication_status: published
status: public
title: Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the
  Effect of Competing Sustainable Market Orientations.
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '5479'
author:
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
- first_name: Lena
  full_name: Steinhoff, Lena
  last_name: Steinhoff
- first_name: Carina
  full_name: Witte, Carina
  last_name: Witte
citation:
  ama: Eggert A, Steinhoff L, Witte C. The Loyalty Effect of Gift Purchases. 2017.
  apa: Eggert, A., Steinhoff, L., &#38; Witte, C. (2017). The Loyalty Effect of Gift
    Purchases.
  bibtex: '@article{Eggert_Steinhoff_Witte_2017, series={2017 Winter AMA Proceedings},
    title={The Loyalty Effect of Gift Purchases}, author={Eggert, Andreas and Steinhoff,
    Lena and Witte, Carina}, year={2017}, collection={2017 Winter AMA Proceedings}
    }'
  chicago: Eggert, Andreas, Lena Steinhoff, and Carina Witte. “The Loyalty Effect
    of Gift Purchases.” 2017 Winter AMA Proceedings, 2017.
  ieee: A. Eggert, L. Steinhoff, and C. Witte, “The Loyalty Effect of Gift Purchases.”
    2017.
  mla: Eggert, Andreas, et al. <i>The Loyalty Effect of Gift Purchases</i>. 2017.
  short: A. Eggert, L. Steinhoff, C. Witte, (2017).
date_created: 2018-11-12T10:05:58Z
date_updated: 2022-01-06T07:01:55Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
series_title: 2017 Winter AMA Proceedings
status: public
title: The Loyalty Effect of Gift Purchases
type: conference
user_id: '57352'
year: '2017'
...
---
_id: '5482'
author:
- first_name: I
  full_name: Garnefeld, I
  last_name: Garnefeld
- first_name: E
  full_name: Boehm, E
  last_name: Boehm
- first_name: L
  full_name: Feider, L
  last_name: Feider
citation:
  ama: 'Garnefeld I, Boehm E, Feider L. Managing the Necessary Evil: Can Payment Methods
    Reduce Product Returns. 2017.'
  apa: 'Garnefeld, I., Boehm, E., &#38; Feider, L. (2017). Managing the Necessary
    Evil: Can Payment Methods Reduce Product Returns.'
  bibtex: '@article{Garnefeld_Boehm_Feider_2017, series={2017 AMA Winter Marketing
    Educators’ Conference Proceedings}, title={Managing the Necessary Evil: Can Payment
    Methods Reduce Product Returns}, author={Garnefeld, I and Boehm, E and Feider,
    L}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings}
    }'
  chicago: 'Garnefeld, I, E Boehm, and L Feider. “Managing the Necessary Evil: Can
    Payment Methods Reduce Product Returns.” 2017 AMA Winter Marketing Educators’
    Conference Proceedings, 2017.'
  ieee: 'I. Garnefeld, E. Boehm, and L. Feider, “Managing the Necessary Evil: Can
    Payment Methods Reduce Product Returns.” 2017.'
  mla: 'Garnefeld, I., et al. <i>Managing the Necessary Evil: Can Payment Methods
    Reduce Product Returns</i>. 2017.'
  short: I. Garnefeld, E. Boehm, L. Feider, (2017).
date_created: 2018-11-12T10:21:49Z
date_updated: 2022-01-06T07:01:56Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
series_title: 2017 AMA Winter Marketing Educators' Conference Proceedings
status: public
title: 'Managing the Necessary Evil: Can Payment Methods Reduce Product Returns'
type: conference
user_id: '57352'
year: '2017'
...
---
_id: '5483'
author:
- first_name: C
  full_name: Cramer, C
  last_name: Cramer
- first_name: E
  full_name: Boehm, E
  last_name: Boehm
- first_name: A
  full_name: Eggert, A
  last_name: Eggert
citation:
  ama: 'Cramer C, Boehm E, Eggert A. Service Awards: Do They Help or Harm in Case
    of a Service Failure? 2017.'
  apa: 'Cramer, C., Boehm, E., &#38; Eggert, A. (2017). Service Awards: Do They Help
    or Harm in Case of a Service Failure?'
  bibtex: '@article{Cramer_Boehm_Eggert_2017, series={2017 AMA Winter Marketing Educators’
    Conference Proceedings}, title={Service Awards: Do They Help or Harm in Case of
    a Service Failure?}, author={Cramer, C and Boehm, E and Eggert, A}, year={2017},
    collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }'
  chicago: 'Cramer, C, E Boehm, and A Eggert. “Service Awards: Do They Help or Harm
    in Case of a Service Failure?” 2017 AMA Winter Marketing Educators’ Conference
    Proceedings, 2017.'
  ieee: 'C. Cramer, E. Boehm, and A. Eggert, “Service Awards: Do They Help or Harm
    in Case of a Service Failure?” 2017.'
  mla: 'Cramer, C., et al. <i>Service Awards: Do They Help or Harm in Case of a Service
    Failure?</i> 2017.'
  short: C. Cramer, E. Boehm, A. Eggert, (2017).
date_created: 2018-11-12T10:24:01Z
date_updated: 2022-01-06T07:01:56Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
series_title: 2017 AMA Winter Marketing Educators' Conference Proceedings
status: public
title: 'Service Awards: Do They Help or Harm in Case of a Service Failure?'
type: conference
user_id: '57352'
year: '2017'
...
---
_id: '1057'
author:
- first_name: Oktay
  full_name: Sürücü, Oktay
  last_name: Sürücü
- first_name: Behnud
  full_name: Mir Djawadi, Behnud
  id: '26032'
  last_name: Mir Djawadi
  orcid: 0000-0002-6271-5912
- first_name: Sonja
  full_name: Brangewitz, Sonja
  last_name: Brangewitz
citation:
  ama: Sürücü O, Mir Djawadi B, Brangewitz S. <i>Asymmetric Dominance Effect with
    Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität Paderborn;
    2017.
  apa: Sürücü, O., Mir Djawadi, B., &#38; Brangewitz, S. (2017). <i>Asymmetric Dominance
    Effect with Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität
    Paderborn.
  bibtex: '@book{Sürücü_Mir Djawadi_Brangewitz_2017, title={Asymmetric Dominance Effect
    with Multiple Decoys for Low- and High-Variance Lotteries}, publisher={Universität
    Paderborn}, author={Sürücü, Oktay and Mir Djawadi, Behnud and Brangewitz, Sonja},
    year={2017} }'
  chicago: Sürücü, Oktay, Behnud Mir Djawadi, and Sonja Brangewitz. <i>Asymmetric
    Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries</i>.
    Universität Paderborn, 2017.
  ieee: O. Sürücü, B. Mir Djawadi, and S. Brangewitz, <i>Asymmetric Dominance Effect
    with Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität Paderborn,
    2017.
  mla: Sürücü, Oktay, et al. <i>Asymmetric Dominance Effect with Multiple Decoys for
    Low- and High-Variance Lotteries</i>. Universität Paderborn, 2017.
  short: O. Sürücü, B. Mir Djawadi, S. Brangewitz, Asymmetric Dominance Effect with
    Multiple Decoys for Low- and High-Variance Lotteries, Universität Paderborn, 2017.
date_created: 2017-12-15T11:24:00Z
date_updated: 2022-01-06T06:50:44Z
ddc:
- '330'
department:
- _id: '205'
- _id: '179'
file:
- access_level: closed
  content_type: application/pdf
  creator: bhoyer
  date_created: 2018-11-06T15:27:20Z
  date_updated: 2018-11-06T15:27:20Z
  file_id: '5386'
  file_name: SSRN-id2959997.pdf
  file_size: 260633
  relation: main_file
  success: 1
file_date_updated: 2018-11-06T15:27:20Z
has_accepted_license: '1'
language:
- iso: eng
project:
- _id: '1'
  name: SFB 901
- _id: '2'
  name: SFB 901 - Project Area A
- _id: '7'
  name: SFB 901 - Subproject A3
- _id: '8'
  name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
title: Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance
  Lotteries
type: report
user_id: '477'
year: '2017'
...
---
_id: '1062'
author:
- first_name: Bernd
  full_name: Frick, Bernd
  last_name: Frick
- first_name: Olivier
  full_name: Gergaud, Olivier
  last_name: Gergaud
- first_name: Petra
  full_name: Winter, Petra
  last_name: Winter
citation:
  ama: 'Frick B, Gergaud O, Winter P. The revenue potential of product differentiation:
    Empirical evidence fro the Croation restaurant industry. <i>Gastronomy and Tourism</i>.
    2017;2(4):259-271(13). doi:<a href="https://doi.org/10.3727/216929717X15046207899410">10.3727/216929717X15046207899410</a>'
  apa: 'Frick, B., Gergaud, O., &#38; Winter, P. (2017). The revenue potential of
    product differentiation: Empirical evidence fro the Croation restaurant industry.
    <i>Gastronomy and Tourism</i>, <i>2</i>(4), 259-271(13). <a href="https://doi.org/10.3727/216929717X15046207899410">https://doi.org/10.3727/216929717X15046207899410</a>'
  bibtex: '@article{Frick_Gergaud_Winter_2017, title={The revenue potential of product
    differentiation: Empirical evidence fro the Croation restaurant industry}, volume={2},
    DOI={<a href="https://doi.org/10.3727/216929717X15046207899410">10.3727/216929717X15046207899410</a>},
    number={4}, journal={Gastronomy and Tourism}, publisher={Cognizant Communication
    Corporation}, author={Frick, Bernd and Gergaud, Olivier and Winter, Petra}, year={2017},
    pages={259-271(13)} }'
  chicago: 'Frick, Bernd, Olivier Gergaud, and Petra Winter. “The Revenue Potential
    of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.”
    <i>Gastronomy and Tourism</i> 2, no. 4 (2017): 259-271(13). <a href="https://doi.org/10.3727/216929717X15046207899410">https://doi.org/10.3727/216929717X15046207899410</a>.'
  ieee: 'B. Frick, O. Gergaud, and P. Winter, “The revenue potential of product differentiation:
    Empirical evidence fro the Croation restaurant industry,” <i>Gastronomy and Tourism</i>,
    vol. 2, no. 4, pp. 259-271(13), 2017.'
  mla: 'Frick, Bernd, et al. “The Revenue Potential of Product Differentiation: Empirical
    Evidence Fro the Croation Restaurant Industry.” <i>Gastronomy and Tourism</i>,
    vol. 2, no. 4, Cognizant Communication Corporation, 2017, pp. 259-271(13), doi:<a
    href="https://doi.org/10.3727/216929717X15046207899410">10.3727/216929717X15046207899410</a>.'
  short: B. Frick, O. Gergaud, P. Winter, Gastronomy and Tourism 2 (2017) 259-271(13).
date_created: 2017-12-18T08:17:35Z
date_updated: 2022-01-06T06:50:48Z
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doi: 10.3727/216929717X15046207899410
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publication: Gastronomy and Tourism
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title: 'The revenue potential of product differentiation: Empirical evidence fro the
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...