---
_id: '4949'
abstract:
- lang: eng
  text: The service encounter – one of the foundational concepts in service research
    – is fundamentally changing due to rapid evolutions in technology. In this paper,
    we offer an updated perspective on what we label the “Service Encounter 2.0”.
    To this end, we develop a conceptual framework that captures the essence of the
    Service Encounter 2.0 and provides a synthesis of the changing interdependent
    roles of technology, employees, and customers. We find that technology either
    augments or substitutes service employees, and can foster network connections.
    In turn, employees and customers are taking on the role of enabler, innovator,
    coordinator and differentiator. In addition, we identify critical areas for future
    research on this important topic.
article_type: original
author:
- first_name: Bart
  full_name: Larivière, Bart
  last_name: Larivière
- first_name: David
  full_name: Bowen, David
  last_name: Bowen
- first_name: Tor W
  full_name: Andreassen, Tor W
  last_name: Andreassen
- first_name: Werner
  full_name: Kunz, Werner
  last_name: Kunz
- first_name: Nancy J
  full_name: Sirianni, Nancy J
  last_name: Sirianni
- first_name: Chris
  full_name: Voss, Chris
  last_name: Voss
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
- first_name: Arne
  full_name: De Keyser, Arne
  last_name: De Keyser
citation:
  ama: 'Larivière B, Bowen D, Andreassen TW, et al. “Service Encounter 2.0”: An investigation
    into the roles of technology, employees and customers. <i>Journal of Business
    Research</i>. 2017;(79):238--246.'
  apa: 'Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss,
    C., … De Keyser, A. (2017). “Service Encounter 2.0”: An investigation into the
    roles of technology, employees and customers. <i>Journal of Business Research</i>,
    (79), 238--246.'
  bibtex: '@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017,
    title={“Service Encounter 2.0”: An investigation into the roles of technology,
    employees and customers}, number={79}, journal={Journal of Business Research},
    publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen,
    Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy
    and De Keyser, Arne}, year={2017}, pages={238--246} }'
  chicago: 'Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni,
    Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An
    Investigation into the Roles of Technology, Employees and Customers.” <i>Journal
    of Business Research</i>, no. 79 (2017): 238--246.'
  ieee: 'B. Larivière <i>et al.</i>, “‘Service Encounter 2.0’: An investigation into
    the roles of technology, employees and customers,” <i>Journal of Business Research</i>,
    no. 79, pp. 238--246, 2017.'
  mla: 'Larivière, Bart, et al. “‘Service Encounter 2.0’: An Investigation into the
    Roles of Technology, Employees and Customers.” <i>Journal of Business Research</i>,
    no. 79, Elsevier, 2017, pp. 238--246.'
  short: B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss,
    N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246.
date_created: 2018-10-26T10:15:22Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
issue: '79'
keyword:
- Service encounter
- Technology roles
- Employee roles
- Customer roles
- Employee experience
- Customer experience
language:
- iso: eng
page: 238--246
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: '“Service Encounter 2.0”: An investigation into the roles of technology, employees
  and customers'
type: journal_article
user_id: '37741'
year: '2017'
...
---
_id: '4955'
author:
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
- first_name: 'Stefanie '
  full_name: 'Paluch, Stefanie '
  last_name: Paluch
citation:
  ama: 'Wünderlich N, Paluch S. A Nice and Friendly Chat With a Bot: User Perceptions
    of AI-Based Service Agents. In: <i>Proceedings of the 38th International Conference
    on Information Systems (ICIS 2017)</i>. ; 2017.'
  apa: 'Wünderlich, N., &#38; Paluch, S. (2017). A Nice and Friendly Chat With a Bot:
    User Perceptions of AI-Based Service Agents. In <i>Proceedings of the 38th International
    Conference on Information Systems (ICIS 2017)</i>. Seoul, Korea.'
  bibtex: '@inproceedings{Wünderlich_Paluch_2017, title={A Nice and Friendly Chat
    With a Bot: User Perceptions of AI-Based Service Agents}, booktitle={Proceedings
    of the 38th International Conference on Information Systems (ICIS 2017)}, author={Wünderlich,
    Nancy and Paluch, Stefanie }, year={2017} }'
  chicago: 'Wünderlich, Nancy, and Stefanie  Paluch. “A Nice and Friendly Chat With
    a Bot: User Perceptions of AI-Based Service Agents.” In <i>Proceedings of the
    38th International Conference on Information Systems (ICIS 2017)</i>, 2017.'
  ieee: 'N. Wünderlich and S. Paluch, “A Nice and Friendly Chat With a Bot: User Perceptions
    of AI-Based Service Agents,” in <i>Proceedings of the 38th International Conference
    on Information Systems (ICIS 2017)</i>, Seoul, Korea, 2017.'
  mla: 'Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With a Bot:
    User Perceptions of AI-Based Service Agents.” <i>Proceedings of the 38th International
    Conference on Information Systems (ICIS 2017)</i>, 2017.'
  short: 'N. Wünderlich, S. Paluch, in: Proceedings of the 38th International Conference
    on Information Systems (ICIS 2017), 2017.'
conference:
  location: Seoul, Korea
  name: 38th International Conference on Information Systems (ICIS 2017)
date_created: 2018-10-26T10:32:20Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
language:
- iso: eng
publication: Proceedings of the 38th International Conference on Information Systems
  (ICIS 2017)
publication_status: published
status: public
title: 'A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service
  Agents'
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '4956'
author:
- first_name: Isabel
  full_name: Teßmer, Isabel
  last_name: Teßmer
- first_name: Marcus
  full_name: Olsson, Marcus
  last_name: Olsson
- first_name: Anders
  full_name: Gustafsson, Anders
  last_name: Gustafsson
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
citation:
  ama: 'Teßmer I, Olsson M, Gustafsson A, Wünderlich N. How to Design Successful Gamification
    in Retail: The benefits and Pitfalls of Affordances. In: <i>Proceedings of the
    2017 Frontiers in Service Conference</i>. ; 2017.'
  apa: 'Teßmer, I., Olsson, M., Gustafsson, A., &#38; Wünderlich, N. (2017). How to
    Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances.
    In <i>Proceedings of the 2017 Frontiers in Service Conference</i>. New York City,
    USA.'
  bibtex: '@inproceedings{Teßmer_Olsson_Gustafsson_Wünderlich_2017, title={How to
    Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances},
    booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Teßmer,
    Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy}, year={2017}
    }'
  chicago: 'Teßmer, Isabel, Marcus Olsson, Anders Gustafsson, and Nancy Wünderlich.
    “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of
    Affordances.” In <i>Proceedings of the 2017 Frontiers in Service Conference</i>,
    2017.'
  ieee: 'I. Teßmer, M. Olsson, A. Gustafsson, and N. Wünderlich, “How to Design Successful
    Gamification in Retail: The benefits and Pitfalls of Affordances,” in <i>Proceedings
    of the 2017 Frontiers in Service Conference</i>, New York City, USA, 2017.'
  mla: 'Teßmer, Isabel, et al. “How to Design Successful Gamification in Retail: The
    Benefits and Pitfalls of Affordances.” <i>Proceedings of the 2017 Frontiers in
    Service Conference</i>, 2017.'
  short: 'I. Teßmer, M. Olsson, A. Gustafsson, N. Wünderlich, in: Proceedings of the
    2017 Frontiers in Service Conference, 2017.'
conference:
  location: New York City, USA
  name: 2017 Frontiers in Service Conference
date_created: 2018-10-26T10:35:18Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
language:
- iso: eng
publication: Proceedings of the 2017 Frontiers in Service Conference
publication_status: published
status: public
title: 'How to Design Successful Gamification in Retail: The benefits and Pitfalls
  of Affordances'
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '4966'
author:
- first_name: Christian
  full_name: Grund, Christian
  last_name: Grund
- first_name: Kirsten
  full_name: Thommes, Kirsten
  id: '72497'
  last_name: Thommes
citation:
  ama: Grund C, Thommes K. The Role of Contract Types for Employees’ Public Service
    Motivation. <i>Schmalenbach Business Review</i>. 2017;(4):377--398.
  apa: Grund, C., &#38; Thommes, K. (2017). The Role of Contract Types for Employees’
    Public Service Motivation. <i>Schmalenbach Business Review</i>, (4), 377--398.
  bibtex: '@article{Grund_Thommes_2017, title={The Role of Contract Types for Employees’
    Public Service Motivation}, number={4}, journal={Schmalenbach Business Review},
    author={Grund, Christian and Thommes, Kirsten}, year={2017}, pages={377--398}
    }'
  chicago: 'Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for
    Employees’ Public Service Motivation.” <i>Schmalenbach Business Review</i>, no.
    4 (2017): 377--398.'
  ieee: C. Grund and K. Thommes, “The Role of Contract Types for Employees’ Public
    Service Motivation,” <i>Schmalenbach Business Review</i>, no. 4, pp. 377--398,
    2017.
  mla: Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’
    Public Service Motivation.” <i>Schmalenbach Business Review</i>, no. 4, 2017,
    pp. 377--398.
  short: C. Grund, K. Thommes, Schmalenbach Business Review (2017) 377--398.
date_created: 2018-10-29T07:58:38Z
date_updated: 2022-01-06T07:01:31Z
department:
- _id: '178'
- _id: '184'
issue: '4'
page: 377--398
publication: Schmalenbach Business Review
status: public
title: The Role of Contract Types for Employees’ Public Service Motivation
type: journal_article
user_id: '69384'
year: '2017'
...
---
_id: '4987'
author:
- first_name: Janny
  full_name: Klabuhn, Janny
  last_name: Klabuhn
- first_name: Kirsten
  full_name: Thommes, Kirsten
  id: '72497'
  last_name: Thommes
citation:
  ama: 'Klabuhn J, Thommes K. Age diversity and its effects on team performance. In:
    <i>Academy of Management Proceedings</i>. ; 2017:15119.'
  apa: Klabuhn, J., &#38; Thommes, K. (2017). Age diversity and its effects on team
    performance. In <i>Academy of Management Proceedings</i> (p. 15119).
  bibtex: '@inproceedings{Klabuhn_Thommes_2017, title={Age diversity and its effects
    on team performance}, number={1}, booktitle={Academy of Management Proceedings},
    author={Klabuhn, Janny and Thommes, Kirsten}, year={2017}, pages={15119} }'
  chicago: Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on
    Team Performance.” In <i>Academy of Management Proceedings</i>, 15119, 2017.
  ieee: J. Klabuhn and K. Thommes, “Age diversity and its effects on team performance,”
    in <i>Academy of Management Proceedings</i>, 2017, no. 1, p. 15119.
  mla: Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on Team
    Performance.” <i>Academy of Management Proceedings</i>, no. 1, 2017, p. 15119.
  short: 'J. Klabuhn, K. Thommes, in: Academy of Management Proceedings, 2017, p.
    15119.'
date_created: 2018-10-29T10:47:29Z
date_updated: 2022-01-06T07:01:33Z
department:
- _id: '178'
- _id: '184'
issue: '1'
page: '15119'
publication: Academy of Management Proceedings
status: public
title: Age diversity and its effects on team performance
type: conference
user_id: '69384'
year: '2017'
...
---
_id: '5005'
author:
- first_name: Ina
  full_name: Garnefeld, Ina
  last_name: Garnefeld
- first_name: Eva
  full_name: Boehm, Eva
  last_name: Boehm
- first_name: Lena
  full_name: Feider, Lena
  last_name: Feider
citation:
  ama: 'Garnefeld I, Boehm E, Feider L. Retourenmanagement zur Steigerung des Kundenwerts.
    In: <i>Kundenwert</i>. ; 2017:599--624.'
  apa: Garnefeld, I., Boehm, E., &#38; Feider, L. (2017). Retourenmanagement zur Steigerung
    des Kundenwerts. In <i>Kundenwert</i> (pp. 599--624).
  bibtex: '@inbook{Garnefeld_Boehm_Feider_2017, title={Retourenmanagement zur Steigerung
    des Kundenwerts}, booktitle={Kundenwert}, author={Garnefeld, Ina and Boehm, Eva
    and Feider, Lena}, year={2017}, pages={599--624} }'
  chicago: Garnefeld, Ina, Eva Boehm, and Lena Feider. “Retourenmanagement Zur Steigerung
    Des Kundenwerts.” In <i>Kundenwert</i>, 599--624, 2017.
  ieee: I. Garnefeld, E. Boehm, and L. Feider, “Retourenmanagement zur Steigerung
    des Kundenwerts,” in <i>Kundenwert</i>, 2017, pp. 599--624.
  mla: Garnefeld, Ina, et al. “Retourenmanagement Zur Steigerung Des Kundenwerts.”
    <i>Kundenwert</i>, 2017, pp. 599--624.
  short: 'I. Garnefeld, E. Boehm, L. Feider, in: Kundenwert, 2017, pp. 599--624.'
date_created: 2018-10-30T09:14:02Z
date_updated: 2022-01-06T07:01:34Z
department:
- _id: '178'
- _id: '180'
language:
- iso: eng
page: 599--624
publication: Kundenwert
status: public
title: Retourenmanagement zur Steigerung des Kundenwerts
type: book_chapter
user_id: '57352'
year: '2017'
...
---
_id: '5328'
author:
- first_name: Bart
  full_name: Larivière, Bart
  last_name: Larivière
- first_name: David
  full_name: Bowen, David
  last_name: Bowen
- first_name: Tor W
  full_name: Andreassen, Tor W
  last_name: Andreassen
- first_name: Werner
  full_name: Kunz, Werner
  last_name: Kunz
- first_name: Nancy J
  full_name: Sirianni, Nancy J
  last_name: Sirianni
- first_name: Chris
  full_name: Voss, Chris
  last_name: Voss
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
- first_name: Arne
  full_name: De Keyser, Arne
  last_name: De Keyser
citation:
  ama: 'Larivière B, Bowen D, Andreassen TW, et al. Service Encounter 2.0": An Investigation
    Into the Roles of Technology, Employees and Customers. In: <i>Proceedings of QUIS
    2017</i>. ; 2017.'
  apa: 'Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss,
    C., … De Keyser, A. (2017). Service Encounter 2.0": An Investigation Into the
    Roles of Technology, Employees and Customers. In <i>Proceedings of QUIS 2017</i>.
    Porto, Portugal.'
  bibtex: '@inproceedings{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De
    Keyser_2017, title={Service Encounter 2.0": An Investigation Into the Roles of
    Technology, Employees and Customers.}, booktitle={Proceedings of QUIS 2017}, author={Larivière,
    Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy
    J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017} }'
  chicago: 'Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni,
    Chris Voss, Nancy Wünderlich, and Arne De Keyser. “Service Encounter 2.0": An
    Investigation Into the Roles of Technology, Employees and Customers.” In <i>Proceedings
    of QUIS 2017</i>, 2017.'
  ieee: 'B. Larivière <i>et al.</i>, “Service Encounter 2.0": An Investigation Into
    the Roles of Technology, Employees and Customers.,” in <i>Proceedings of QUIS
    2017</i>, Porto, Portugal, 2017.'
  mla: 'Larivière, Bart, et al. “Service Encounter 2.0": An Investigation Into the
    Roles of Technology, Employees and Customers.” <i>Proceedings of QUIS 2017</i>,
    2017.'
  short: 'B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss,
    N. Wünderlich, A. De Keyser, in: Proceedings of QUIS 2017, 2017.'
conference:
  location: Porto, Portugal
  name: QUIS 2017
date_created: 2018-11-02T17:53:24Z
date_updated: 2022-01-06T07:01:49Z
department:
- _id: '181'
- _id: '178'
language:
- iso: eng
publication: Proceedings of QUIS 2017
publication_status: published
status: public
title: 'Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees
  and Customers.'
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '5329'
author:
- first_name: Hürrem
  full_name: Becker-Özcamlica, Hürrem
  last_name: Becker-Özcamlica
- first_name: Isabel
  full_name: Teßmer, Isabel
  last_name: Teßmer
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
citation:
  ama: 'Becker-Özcamlica H, Teßmer I, Wünderlich N. Do Companies Really Have to Emphasize
    the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.
    In: <i>Proceedings of the 2017 Winter Marketing Educators’ Conference</i>. ; 2017.'
  apa: Becker-Özcamlica, H., Teßmer, I., &#38; Wünderlich, N. (2017). Do Companies
    Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing
    Sustainable Market Orientations. In <i>Proceedings of the 2017 Winter Marketing
    Educators’ Conference</i>. Orlando, USA.
  bibtex: '@inproceedings{Becker-Özcamlica_Teßmer_Wünderlich_2017, title={Do Companies
    Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing
    Sustainable Market Orientations.}, booktitle={Proceedings of the 2017 Winter Marketing
    Educators’ Conference}, author={Becker-Özcamlica, Hürrem and Teßmer, Isabel and
    Wünderlich, Nancy}, year={2017} }'
  chicago: Becker-Özcamlica, Hürrem, Isabel Teßmer, and Nancy Wünderlich. “Do Companies
    Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing
    Sustainable Market Orientations.” In <i>Proceedings of the 2017 Winter Marketing
    Educators’ Conference</i>, 2017.
  ieee: H. Becker-Özcamlica, I. Teßmer, and N. Wünderlich, “Do Companies Really Have
    to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable
    Market Orientations.,” in <i>Proceedings of the 2017 Winter Marketing Educators’
    Conference</i>, Orlando, USA, 2017.
  mla: Becker-Özcamlica, Hürrem, et al. “Do Companies Really Have to Emphasize the
    Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.”
    <i>Proceedings of the 2017 Winter Marketing Educators’ Conference</i>, 2017.
  short: 'H. Becker-Özcamlica, I. Teßmer, N. Wünderlich, in: Proceedings of the 2017
    Winter Marketing Educators’ Conference, 2017.'
conference:
  location: Orlando, USA
  name: 2017 Winter Marketing Educators' Conference
date_created: 2018-11-02T17:58:41Z
date_updated: 2022-01-06T07:01:49Z
department:
- _id: '181'
- _id: '178'
language:
- iso: eng
publication: Proceedings of the 2017 Winter Marketing Educators' Conference
publication_status: published
status: public
title: Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the
  Effect of Competing Sustainable Market Orientations.
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '5479'
author:
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
- first_name: Lena
  full_name: Steinhoff, Lena
  last_name: Steinhoff
- first_name: Carina
  full_name: Witte, Carina
  last_name: Witte
citation:
  ama: Eggert A, Steinhoff L, Witte C. The Loyalty Effect of Gift Purchases. 2017.
  apa: Eggert, A., Steinhoff, L., &#38; Witte, C. (2017). The Loyalty Effect of Gift
    Purchases.
  bibtex: '@article{Eggert_Steinhoff_Witte_2017, series={2017 Winter AMA Proceedings},
    title={The Loyalty Effect of Gift Purchases}, author={Eggert, Andreas and Steinhoff,
    Lena and Witte, Carina}, year={2017}, collection={2017 Winter AMA Proceedings}
    }'
  chicago: Eggert, Andreas, Lena Steinhoff, and Carina Witte. “The Loyalty Effect
    of Gift Purchases.” 2017 Winter AMA Proceedings, 2017.
  ieee: A. Eggert, L. Steinhoff, and C. Witte, “The Loyalty Effect of Gift Purchases.”
    2017.
  mla: Eggert, Andreas, et al. <i>The Loyalty Effect of Gift Purchases</i>. 2017.
  short: A. Eggert, L. Steinhoff, C. Witte, (2017).
date_created: 2018-11-12T10:05:58Z
date_updated: 2022-01-06T07:01:55Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
series_title: 2017 Winter AMA Proceedings
status: public
title: The Loyalty Effect of Gift Purchases
type: conference
user_id: '57352'
year: '2017'
...
---
_id: '5482'
author:
- first_name: I
  full_name: Garnefeld, I
  last_name: Garnefeld
- first_name: E
  full_name: Boehm, E
  last_name: Boehm
- first_name: L
  full_name: Feider, L
  last_name: Feider
citation:
  ama: 'Garnefeld I, Boehm E, Feider L. Managing the Necessary Evil: Can Payment Methods
    Reduce Product Returns. 2017.'
  apa: 'Garnefeld, I., Boehm, E., &#38; Feider, L. (2017). Managing the Necessary
    Evil: Can Payment Methods Reduce Product Returns.'
  bibtex: '@article{Garnefeld_Boehm_Feider_2017, series={2017 AMA Winter Marketing
    Educators’ Conference Proceedings}, title={Managing the Necessary Evil: Can Payment
    Methods Reduce Product Returns}, author={Garnefeld, I and Boehm, E and Feider,
    L}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings}
    }'
  chicago: 'Garnefeld, I, E Boehm, and L Feider. “Managing the Necessary Evil: Can
    Payment Methods Reduce Product Returns.” 2017 AMA Winter Marketing Educators’
    Conference Proceedings, 2017.'
  ieee: 'I. Garnefeld, E. Boehm, and L. Feider, “Managing the Necessary Evil: Can
    Payment Methods Reduce Product Returns.” 2017.'
  mla: 'Garnefeld, I., et al. <i>Managing the Necessary Evil: Can Payment Methods
    Reduce Product Returns</i>. 2017.'
  short: I. Garnefeld, E. Boehm, L. Feider, (2017).
date_created: 2018-11-12T10:21:49Z
date_updated: 2022-01-06T07:01:56Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
series_title: 2017 AMA Winter Marketing Educators' Conference Proceedings
status: public
title: 'Managing the Necessary Evil: Can Payment Methods Reduce Product Returns'
type: conference
user_id: '57352'
year: '2017'
...
---
_id: '5483'
author:
- first_name: C
  full_name: Cramer, C
  last_name: Cramer
- first_name: E
  full_name: Boehm, E
  last_name: Boehm
- first_name: A
  full_name: Eggert, A
  last_name: Eggert
citation:
  ama: 'Cramer C, Boehm E, Eggert A. Service Awards: Do They Help or Harm in Case
    of a Service Failure? 2017.'
  apa: 'Cramer, C., Boehm, E., &#38; Eggert, A. (2017). Service Awards: Do They Help
    or Harm in Case of a Service Failure?'
  bibtex: '@article{Cramer_Boehm_Eggert_2017, series={2017 AMA Winter Marketing Educators’
    Conference Proceedings}, title={Service Awards: Do They Help or Harm in Case of
    a Service Failure?}, author={Cramer, C and Boehm, E and Eggert, A}, year={2017},
    collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }'
  chicago: 'Cramer, C, E Boehm, and A Eggert. “Service Awards: Do They Help or Harm
    in Case of a Service Failure?” 2017 AMA Winter Marketing Educators’ Conference
    Proceedings, 2017.'
  ieee: 'C. Cramer, E. Boehm, and A. Eggert, “Service Awards: Do They Help or Harm
    in Case of a Service Failure?” 2017.'
  mla: 'Cramer, C., et al. <i>Service Awards: Do They Help or Harm in Case of a Service
    Failure?</i> 2017.'
  short: C. Cramer, E. Boehm, A. Eggert, (2017).
date_created: 2018-11-12T10:24:01Z
date_updated: 2022-01-06T07:01:56Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
series_title: 2017 AMA Winter Marketing Educators' Conference Proceedings
status: public
title: 'Service Awards: Do They Help or Harm in Case of a Service Failure?'
type: conference
user_id: '57352'
year: '2017'
...
---
_id: '1057'
author:
- first_name: Oktay
  full_name: Sürücü, Oktay
  last_name: Sürücü
- first_name: Behnud
  full_name: Mir Djawadi, Behnud
  id: '26032'
  last_name: Mir Djawadi
  orcid: 0000-0002-6271-5912
- first_name: Sonja
  full_name: Brangewitz, Sonja
  last_name: Brangewitz
citation:
  ama: Sürücü O, Mir Djawadi B, Brangewitz S. <i>Asymmetric Dominance Effect with
    Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität Paderborn;
    2017.
  apa: Sürücü, O., Mir Djawadi, B., &#38; Brangewitz, S. (2017). <i>Asymmetric Dominance
    Effect with Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität
    Paderborn.
  bibtex: '@book{Sürücü_Mir Djawadi_Brangewitz_2017, title={Asymmetric Dominance Effect
    with Multiple Decoys for Low- and High-Variance Lotteries}, publisher={Universität
    Paderborn}, author={Sürücü, Oktay and Mir Djawadi, Behnud and Brangewitz, Sonja},
    year={2017} }'
  chicago: Sürücü, Oktay, Behnud Mir Djawadi, and Sonja Brangewitz. <i>Asymmetric
    Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries</i>.
    Universität Paderborn, 2017.
  ieee: O. Sürücü, B. Mir Djawadi, and S. Brangewitz, <i>Asymmetric Dominance Effect
    with Multiple Decoys for Low- and High-Variance Lotteries</i>. Universität Paderborn,
    2017.
  mla: Sürücü, Oktay, et al. <i>Asymmetric Dominance Effect with Multiple Decoys for
    Low- and High-Variance Lotteries</i>. Universität Paderborn, 2017.
  short: O. Sürücü, B. Mir Djawadi, S. Brangewitz, Asymmetric Dominance Effect with
    Multiple Decoys for Low- and High-Variance Lotteries, Universität Paderborn, 2017.
date_created: 2017-12-15T11:24:00Z
date_updated: 2022-01-06T06:50:44Z
ddc:
- '330'
department:
- _id: '205'
- _id: '179'
file:
- access_level: closed
  content_type: application/pdf
  creator: bhoyer
  date_created: 2018-11-06T15:27:20Z
  date_updated: 2018-11-06T15:27:20Z
  file_id: '5386'
  file_name: SSRN-id2959997.pdf
  file_size: 260633
  relation: main_file
  success: 1
file_date_updated: 2018-11-06T15:27:20Z
has_accepted_license: '1'
language:
- iso: eng
project:
- _id: '1'
  name: SFB 901
- _id: '2'
  name: SFB 901 - Project Area A
- _id: '7'
  name: SFB 901 - Subproject A3
- _id: '8'
  name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
title: Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance
  Lotteries
type: report
user_id: '477'
year: '2017'
...
---
_id: '1062'
author:
- first_name: Bernd
  full_name: Frick, Bernd
  last_name: Frick
- first_name: Olivier
  full_name: Gergaud, Olivier
  last_name: Gergaud
- first_name: Petra
  full_name: Winter, Petra
  last_name: Winter
citation:
  ama: 'Frick B, Gergaud O, Winter P. The revenue potential of product differentiation:
    Empirical evidence fro the Croation restaurant industry. <i>Gastronomy and Tourism</i>.
    2017;2(4):259-271(13). doi:<a href="https://doi.org/10.3727/216929717X15046207899410">10.3727/216929717X15046207899410</a>'
  apa: 'Frick, B., Gergaud, O., &#38; Winter, P. (2017). The revenue potential of
    product differentiation: Empirical evidence fro the Croation restaurant industry.
    <i>Gastronomy and Tourism</i>, <i>2</i>(4), 259-271(13). <a href="https://doi.org/10.3727/216929717X15046207899410">https://doi.org/10.3727/216929717X15046207899410</a>'
  bibtex: '@article{Frick_Gergaud_Winter_2017, title={The revenue potential of product
    differentiation: Empirical evidence fro the Croation restaurant industry}, volume={2},
    DOI={<a href="https://doi.org/10.3727/216929717X15046207899410">10.3727/216929717X15046207899410</a>},
    number={4}, journal={Gastronomy and Tourism}, publisher={Cognizant Communication
    Corporation}, author={Frick, Bernd and Gergaud, Olivier and Winter, Petra}, year={2017},
    pages={259-271(13)} }'
  chicago: 'Frick, Bernd, Olivier Gergaud, and Petra Winter. “The Revenue Potential
    of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.”
    <i>Gastronomy and Tourism</i> 2, no. 4 (2017): 259-271(13). <a href="https://doi.org/10.3727/216929717X15046207899410">https://doi.org/10.3727/216929717X15046207899410</a>.'
  ieee: 'B. Frick, O. Gergaud, and P. Winter, “The revenue potential of product differentiation:
    Empirical evidence fro the Croation restaurant industry,” <i>Gastronomy and Tourism</i>,
    vol. 2, no. 4, pp. 259-271(13), 2017.'
  mla: 'Frick, Bernd, et al. “The Revenue Potential of Product Differentiation: Empirical
    Evidence Fro the Croation Restaurant Industry.” <i>Gastronomy and Tourism</i>,
    vol. 2, no. 4, Cognizant Communication Corporation, 2017, pp. 259-271(13), doi:<a
    href="https://doi.org/10.3727/216929717X15046207899410">10.3727/216929717X15046207899410</a>.'
  short: B. Frick, O. Gergaud, P. Winter, Gastronomy and Tourism 2 (2017) 259-271(13).
date_created: 2017-12-18T08:17:35Z
date_updated: 2022-01-06T06:50:48Z
ddc:
- '330'
department:
- _id: '183'
doi: 10.3727/216929717X15046207899410
file:
- access_level: closed
  content_type: application/pdf
  creator: bhoyer
  date_created: 2018-11-21T09:43:33Z
  date_updated: 2018-11-21T09:43:33Z
  file_id: '5771'
  file_name: frick_gergaud_matic_gat_2017.pdf
  file_size: 79285
  relation: main_file
file_date_updated: 2018-11-21T09:43:33Z
has_accepted_license: '1'
intvolume: '         2'
issue: '4'
language:
- iso: eng
page: 259-271(13)
project:
- _id: '1'
  name: SFB 901
- _id: '2'
  name: SFB 901 - Project Area A
- _id: '8'
  name: SFB 901 - Subproject A4
publication: Gastronomy and Tourism
publisher: Cognizant Communication Corporation
status: public
title: 'The revenue potential of product differentiation: Empirical evidence fro the
  Croation restaurant industry'
type: journal_article
user_id: '477'
volume: 2
year: '2017'
...
---
_id: '1095'
abstract:
- lang: eng
  text: 'Many university students struggle with motivational problems, and gamification
    has the potential to address these problems. However, using gamification currently
    is rather tedious and time-consuming for instructors because current approaches
    to gamification require instructors to engage in the time-consuming preparation
    of course contents (e.g., for quizzes or mini-games). In reply to this issue,
    we propose a “lean” approach to gamification, which relies on gamifying learning
    activities rather than learning contents. The learning activities that are gamified
    in the lean approach can typically be drawn from existing course syllabi (e.g.,
    attend certain lectures, hand in assignments, read book chapters and articles).
    Hence, compared to existing approaches, lean gamification substantially lowers
    the time requirements posed on instructors for gamifying a given course. Drawing
    on research on limited attention and the present bias, we provide the theoretical
    foundation for the lean gamification approach. In addition, we present a mobile
    application that implements lean gamification and outline a mixed-methods study
    that is currently under way for evaluating whether lean gamification does indeed
    have the potential to increase students’ motivation. We thereby hope to allow
    more students and instructors to benefit from the advantages of gamification. '
author:
- first_name: Thomas
  full_name: John, Thomas
  id: '3952'
  last_name: John
- first_name: Matthias
  full_name: Feldotto, Matthias
  id: '14052'
  last_name: Feldotto
  orcid: 0000-0003-1348-6516
- first_name: Paul
  full_name: Hemsen, Paul
  id: '22546'
  last_name: Hemsen
- first_name: Katrin
  full_name: Klingsieck, Katrin
  last_name: Klingsieck
- first_name: Dennis
  full_name: Kundisch, Dennis
  id: '21117'
  last_name: Kundisch
- first_name: Mike
  full_name: Langendorf, Mike
  last_name: Langendorf
citation:
  ama: 'John T, Feldotto M, Hemsen P, Klingsieck K, Kundisch D, Langendorf M. Towards
    a Lean Approach for Gamifying Education. In: <i>Proceedings of the 25th European
    Conference on Information Systems (ECIS)</i>. ; 2017:2970-2979.'
  apa: John, T., Feldotto, M., Hemsen, P., Klingsieck, K., Kundisch, D., &#38; Langendorf,
    M. (2017). Towards a Lean Approach for Gamifying Education. In <i>Proceedings
    of the 25th European Conference on Information Systems (ECIS)</i> (pp. 2970–2979).
  bibtex: '@inproceedings{John_Feldotto_Hemsen_Klingsieck_Kundisch_Langendorf_2017,
    title={Towards a Lean Approach for Gamifying Education}, booktitle={Proceedings
    of the 25th European Conference on Information Systems (ECIS)}, author={John,
    Thomas and Feldotto, Matthias and Hemsen, Paul and Klingsieck, Katrin and Kundisch,
    Dennis and Langendorf, Mike}, year={2017}, pages={2970–2979} }'
  chicago: John, Thomas, Matthias Feldotto, Paul Hemsen, Katrin Klingsieck, Dennis
    Kundisch, and Mike Langendorf. “Towards a Lean Approach for Gamifying Education.”
    In <i>Proceedings of the 25th European Conference on Information Systems (ECIS)</i>,
    2970–79, 2017.
  ieee: T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, and M. Langendorf,
    “Towards a Lean Approach for Gamifying Education,” in <i>Proceedings of the 25th
    European Conference on Information Systems (ECIS)</i>, 2017, pp. 2970–2979.
  mla: John, Thomas, et al. “Towards a Lean Approach for Gamifying Education.” <i>Proceedings
    of the 25th European Conference on Information Systems (ECIS)</i>, 2017, pp. 2970–79.
  short: 'T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, M. Langendorf,
    in: Proceedings of the 25th European Conference on Information Systems (ECIS),
    2017, pp. 2970–2979.'
date_created: 2018-01-05T08:39:41Z
date_updated: 2022-01-06T06:50:53Z
ddc:
- '000'
department:
- _id: '63'
- _id: '541'
- _id: '178'
- _id: '185'
file:
- access_level: closed
  content_type: application/pdf
  creator: feldi
  date_created: 2018-10-31T17:02:07Z
  date_updated: 2018-10-31T17:02:07Z
  file_id: '5232'
  file_name: TOWARDS A LEAN APPROACH TO GAMIFYING EDUCATION.pdf
  file_size: 485333
  relation: main_file
  success: 1
file_date_updated: 2018-10-31T17:02:07Z
has_accepted_license: '1'
language:
- iso: eng
main_file_link:
- open_access: '1'
  url: https://aisel.aisnet.org/ecis2017_rip/46
oa: '1'
page: 2970-2979
publication: Proceedings of the 25th European Conference on Information Systems (ECIS)
status: public
title: Towards a Lean Approach for Gamifying Education
type: conference
user_id: '14052'
year: '2017'
...
---
_id: '4954'
citation:
  ama: Riach J, Morbitzer A, Koeberer M, eds. <i>Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch
    (3rd Edition)</i>. Klett Verlag; 2017.
  apa: Riach, J., Morbitzer, A., &#38; Koeberer, M. (Eds.). (2017). <i>Pick and Place.
    Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)</i>. Klett Verlag.
  bibtex: '@book{Riach_Morbitzer_Koeberer_2017, title={Pick and Place. Englisch für
    Mechatronik/Lehr-/Arbeitsbuch (3rd edition)}, publisher={Klett Verlag}, year={2017}
    }'
  chicago: Riach, John, Andreas Morbitzer, and Markus Koeberer, eds. <i>Pick and Place.
    Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition)</i>. Klett Verlag, 2017.
  ieee: J. Riach, A. Morbitzer, and M. Koeberer, Eds., <i>Pick and Place. Englisch
    für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)</i>. Klett Verlag, 2017.
  mla: Riach, John, et al., editors. <i>Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch
    (3rd Edition)</i>. Klett Verlag, 2017.
  short: J. Riach, A. Morbitzer, M. Koeberer, eds., Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch
    (3rd Edition), Klett Verlag, 2017.
date_created: 2018-10-26T10:33:54Z
date_updated: 2023-11-22T20:18:39Z
department:
- _id: '178'
- _id: '185'
editor:
- first_name: John
  full_name: Riach, John
  last_name: Riach
- first_name: Andreas
  full_name: Morbitzer, Andreas
  last_name: Morbitzer
- first_name: Markus
  full_name: Koeberer, Markus
  last_name: Koeberer
language:
- iso: eng
publication_status: published
publisher: Klett Verlag
status: public
title: Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)
type: book_editor
user_id: '54657'
year: '2017'
...
---
_id: '4932'
author:
- first_name: Martin
  full_name: Schneider, Martin
  id: '471'
  last_name: Schneider
  orcid: https://orcid.org/0000-0002-6961-3716
- first_name: Johanna
  full_name: Flore, Johanna
  last_name: Flore
citation:
  ama: 'Schneider M, Flore J. Training and commitment in a German manufacturing company
    during the post-2008 crisis: a case of internal flexicurity. <i>The International
    Journal of Human Resource Management</i>. Published online 2017:1-17. doi:<a href="https://doi.org/10.1080/09585192.2017.1308413">10.1080/09585192.2017.1308413</a>'
  apa: 'Schneider, M., &#38; Flore, J. (2017). Training and commitment in a German
    manufacturing company during the post-2008 crisis: a case of internal flexicurity.
    <i>The International Journal of Human Resource Management</i>, 1–17. <a href="https://doi.org/10.1080/09585192.2017.1308413">https://doi.org/10.1080/09585192.2017.1308413</a>'
  bibtex: '@article{Schneider_Flore_2017, title={Training and commitment in a German
    manufacturing company during the post-2008 crisis: a case of internal flexicurity},
    DOI={<a href="https://doi.org/10.1080/09585192.2017.1308413">10.1080/09585192.2017.1308413</a>},
    journal={The International Journal of Human Resource Management}, publisher={Informa
    UK Limited}, author={Schneider, Martin and Flore, Johanna}, year={2017}, pages={1–17}
    }'
  chicago: 'Schneider, Martin, and Johanna Flore. “Training and Commitment in a German
    Manufacturing Company during the Post-2008 Crisis: A Case of Internal Flexicurity.”
    <i>The International Journal of Human Resource Management</i>, 2017, 1–17. <a
    href="https://doi.org/10.1080/09585192.2017.1308413">https://doi.org/10.1080/09585192.2017.1308413</a>.'
  ieee: 'M. Schneider and J. Flore, “Training and commitment in a German manufacturing
    company during the post-2008 crisis: a case of internal flexicurity,” <i>The International
    Journal of Human Resource Management</i>, pp. 1–17, 2017, doi: <a href="https://doi.org/10.1080/09585192.2017.1308413">10.1080/09585192.2017.1308413</a>.'
  mla: 'Schneider, Martin, and Johanna Flore. “Training and Commitment in a German
    Manufacturing Company during the Post-2008 Crisis: A Case of Internal Flexicurity.”
    <i>The International Journal of Human Resource Management</i>, Informa UK Limited,
    2017, pp. 1–17, doi:<a href="https://doi.org/10.1080/09585192.2017.1308413">10.1080/09585192.2017.1308413</a>.'
  short: M. Schneider, J. Flore, The International Journal of Human Resource Management
    (2017) 1–17.
date_created: 2018-10-26T09:41:07Z
date_updated: 2023-11-22T20:13:03Z
department:
- _id: '178'
- _id: '185'
doi: 10.1080/09585192.2017.1308413
language:
- iso: eng
page: 1-17
publication: The International Journal of Human Resource Management
publication_identifier:
  issn:
  - 0958-5192
  - 1466-4399
publication_status: published
publisher: Informa UK Limited
status: public
title: 'Training and commitment in a German manufacturing company during the post-2008
  crisis: a case of internal flexicurity'
type: journal_article
user_id: '54657'
year: '2017'
...
---
_id: '4930'
author:
- first_name: Katharina
  full_name: Radermacher, Katharina
  id: '47691'
  last_name: Radermacher
- first_name: Martin
  full_name: Schneider, Martin
  id: '471'
  last_name: Schneider
  orcid: https://orcid.org/0000-0002-6961-3716
- first_name: Anja
  full_name: Iseke, Anja
  last_name: Iseke
- first_name: Tobias
  full_name: Tebbe, Tobias
  last_name: Tebbe
citation:
  ama: Radermacher K, Schneider M, Iseke A, Tebbe T. Signalling to young knowledge
    workers through architecture? A conjoint analysis. <i>German Journal of Human
    Resource Management</i>. 2017;(1):71--93.
  apa: Radermacher, K., Schneider, M., Iseke, A., &#38; Tebbe, T. (2017). Signalling
    to young knowledge workers through architecture? A conjoint analysis. <i>German
    Journal of Human Resource Management</i>, <i>1</i>, 71--93.
  bibtex: '@article{Radermacher_Schneider_Iseke_Tebbe_2017, title={Signalling to young
    knowledge workers through architecture? A conjoint analysis}, number={1}, journal={German
    Journal of Human Resource Management}, author={Radermacher, Katharina and Schneider,
    Martin and Iseke, Anja and Tebbe, Tobias}, year={2017}, pages={71--93} }'
  chicago: 'Radermacher, Katharina, Martin Schneider, Anja Iseke, and Tobias Tebbe.
    “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.”
    <i>German Journal of Human Resource Management</i>, no. 1 (2017): 71--93.'
  ieee: K. Radermacher, M. Schneider, A. Iseke, and T. Tebbe, “Signalling to young
    knowledge workers through architecture? A conjoint analysis,” <i>German Journal
    of Human Resource Management</i>, no. 1, pp. 71--93, 2017.
  mla: Radermacher, Katharina, et al. “Signalling to Young Knowledge Workers through
    Architecture? A Conjoint Analysis.” <i>German Journal of Human Resource Management</i>,
    no. 1, 2017, pp. 71--93.
  short: K. Radermacher, M. Schneider, A. Iseke, T. Tebbe, German Journal of Human
    Resource Management (2017) 71--93.
date_created: 2018-10-26T09:39:38Z
date_updated: 2023-11-22T20:12:46Z
department:
- _id: '178'
- _id: '185'
issue: '1'
language:
- iso: eng
page: 71--93
publication: German Journal of Human Resource Management
publication_status: published
status: public
title: Signalling to young knowledge workers through architecture? A conjoint analysis
type: journal_article
user_id: '54657'
year: '2017'
...
---
_id: '4926'
author:
- first_name: Katharina
  full_name: Radermacher, Katharina
  id: '47691'
  last_name: Radermacher
- first_name: Martin
  full_name: Schneider, Martin
  id: '471'
  last_name: Schneider
  orcid: https://orcid.org/0000-0002-6961-3716
citation:
  ama: Radermacher K, Schneider M. Potenzial der Unternehmensarchitektur im Rahmen
    des Employer Branding. . <i>PERSONALquaterly</i>. Published online 2017:10-16.
  apa: Radermacher, K., &#38; Schneider, M. (2017). Potenzial der Unternehmensarchitektur
    im Rahmen des Employer Branding. . <i>PERSONALquaterly</i>, 10–16.
  bibtex: '@article{Radermacher_Schneider_2017, title={Potenzial der Unternehmensarchitektur
    im Rahmen des Employer Branding. }, journal={PERSONALquaterly}, author={Radermacher,
    Katharina and Schneider, Martin}, year={2017}, pages={10–16} }'
  chicago: Radermacher, Katharina, and Martin Schneider. “Potenzial der Unternehmensarchitektur
    im Rahmen des Employer Branding. .” <i>PERSONALquaterly</i>, 2017, 10–16.
  ieee: K. Radermacher and M. Schneider, “Potenzial der Unternehmensarchitektur im
    Rahmen des Employer Branding. ,” <i>PERSONALquaterly</i>, pp. 10–16, 2017.
  mla: Radermacher, Katharina, and Martin Schneider. “Potenzial der Unternehmensarchitektur
    im Rahmen des Employer Branding. .” <i>PERSONALquaterly</i>, 2017, pp. 10–16.
  short: K. Radermacher, M. Schneider, PERSONALquaterly (2017) 10–16.
date_created: 2018-10-26T09:32:29Z
date_updated: 2023-11-22T20:12:18Z
department:
- _id: '178'
- _id: '185'
language:
- iso: ger
page: 10-16
publication: PERSONALquaterly
publication_status: published
related_material:
  link:
  - relation: confirmation
    url: https://zeitschriften.haufe.de/ePaper/personal-quarterly/2017/23A562F0/files/assets/basic-html/index.html#1
status: public
title: 'Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. '
type: journal_article
user_id: '54657'
year: '2017'
...
---
_id: '4934'
author:
- first_name: Martin
  full_name: Schneider, Martin
  id: '471'
  last_name: Schneider
  orcid: https://orcid.org/0000-0002-6961-3716
- first_name: Johanna
  full_name: Flore, Johanna
  last_name: Flore
citation:
  ama: 'Schneider M, Flore J. Qualifizieren und binden: Betriebliche Weiterbildung
    während Kurzarbeit. . <i>PERSONALquaterly</i>. Published online 2017:45-53.'
  apa: 'Schneider, M., &#38; Flore, J. (2017). Qualifizieren und binden: Betriebliche
    Weiterbildung während Kurzarbeit. . <i>PERSONALquaterly</i>, 45–53.'
  bibtex: '@article{Schneider_Flore_2017, title={Qualifizieren und binden: Betriebliche
    Weiterbildung während Kurzarbeit. }, journal={PERSONALquaterly}, author={Schneider,
    Martin and Flore, Johanna}, year={2017}, pages={45–53} }'
  chicago: 'Schneider, Martin, and Johanna Flore. “Qualifizieren und binden: Betriebliche
    Weiterbildung während Kurzarbeit. .” <i>PERSONALquaterly</i>, 2017, 45–53.'
  ieee: 'M. Schneider and J. Flore, “Qualifizieren und binden: Betriebliche Weiterbildung
    während Kurzarbeit. ,” <i>PERSONALquaterly</i>, pp. 45–53, 2017.'
  mla: 'Schneider, Martin, and Johanna Flore. “Qualifizieren und binden: Betriebliche
    Weiterbildung während Kurzarbeit. .” <i>PERSONALquaterly</i>, 2017, pp. 45–53.'
  short: M. Schneider, J. Flore, PERSONALquaterly (2017) 45–53.
date_created: 2018-10-26T09:48:22Z
date_updated: 2023-11-22T20:14:48Z
department:
- _id: '178'
- _id: '185'
language:
- iso: ger
page: 45-53
publication: PERSONALquaterly
publication_status: published
related_material:
  link:
  - relation: confirmation
    url: https://zeitschriften.haufe.de/ePaper/personal-quarterly/2017/987D26D3/files/assets/common/downloads/publication.pdf
status: public
title: 'Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. '
type: journal_article
user_id: '54657'
year: '2017'
...
---
_id: '46679'
author:
- first_name: I.
  full_name: Garnefeld, I.
  last_name: Garnefeld
- first_name: Eva
  full_name: Böhm, Eva
  id: '3043'
  last_name: Böhm
  orcid: 0000-0001-6053-1012
- first_name: L.
  full_name: Feider, L.
  last_name: Feider
citation:
  ama: 'Garnefeld I, Böhm E, Feider L. Managing the necessary evil: Can payment methods
    reduce product returns (ausgezeichnet mit Best Paper Award). In: <i>2017 AMA Winter
    Academic Conference, Orlando, FL</i>. ; 2017.'
  apa: 'Garnefeld, I., Böhm, E., &#38; Feider, L. (2017). Managing the necessary evil:
    Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award).
    <i>2017 AMA Winter Academic Conference, Orlando, FL</i>. 2017 AMA Winter Academic
    Conference, Orlando, FL.'
  bibtex: '@inproceedings{Garnefeld_Böhm_Feider_2017, title={Managing the necessary
    evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper
    Award)}, booktitle={2017 AMA Winter Academic Conference, Orlando, FL}, author={Garnefeld,
    I. and Böhm, Eva and Feider, L.}, year={2017} }'
  chicago: 'Garnefeld, I., Eva Böhm, and L. Feider. “Managing the Necessary Evil:
    Can Payment Methods Reduce Product Returns (Ausgezeichnet Mit Best Paper Award).”
    In <i>2017 AMA Winter Academic Conference, Orlando, FL</i>, 2017.'
  ieee: 'I. Garnefeld, E. Böhm, and L. Feider, “Managing the necessary evil: Can payment
    methods reduce product returns (ausgezeichnet mit Best Paper Award),” presented
    at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017.'
  mla: 'Garnefeld, I., et al. “Managing the Necessary Evil: Can Payment Methods Reduce
    Product Returns (Ausgezeichnet Mit Best Paper Award).” <i>2017 AMA Winter Academic
    Conference, Orlando, FL</i>, 2017.'
  short: 'I. Garnefeld, E. Böhm, L. Feider, in: 2017 AMA Winter Academic Conference,
    Orlando, FL, 2017.'
conference:
  location: Orlando, FL
  name: 2017 AMA Winter Academic Conference
date_created: 2023-08-25T08:53:58Z
date_updated: 2023-08-25T10:06:35Z
department:
- _id: '785'
language:
- iso: eng
publication: 2017 AMA Winter Academic Conference, Orlando, FL
publication_status: published
status: public
title: 'Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet
  mit Best Paper Award)'
type: conference
user_id: '49063'
year: '2017'
...