--- _id: '5483' author: - first_name: C full_name: Cramer, C last_name: Cramer - first_name: E full_name: Boehm, E last_name: Boehm - first_name: A full_name: Eggert, A last_name: Eggert citation: ama: 'Cramer C, Boehm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? 2017.' apa: 'Cramer, C., Boehm, E., & Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure?' bibtex: '@article{Cramer_Boehm_Eggert_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, author={Cramer, C and Boehm, E and Eggert, A}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }' chicago: 'Cramer, C, E Boehm, and A Eggert. “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017 AMA Winter Marketing Educators’ Conference Proceedings, 2017.' ieee: 'C. Cramer, E. Boehm, and A. Eggert, “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017.' mla: 'Cramer, C., et al. Service Awards: Do They Help or Harm in Case of a Service Failure? 2017.' short: C. Cramer, E. Boehm, A. Eggert, (2017). date_created: 2018-11-12T10:24:01Z date_updated: 2022-01-06T07:01:56Z department: - _id: '19' - _id: '180' language: - iso: eng series_title: 2017 AMA Winter Marketing Educators' Conference Proceedings status: public title: 'Service Awards: Do They Help or Harm in Case of a Service Failure?' type: conference user_id: '57352' year: '2017' ... --- _id: '1057' author: - first_name: Oktay full_name: Sürücü, Oktay last_name: Sürücü - first_name: Behnud full_name: Mir Djawadi, Behnud id: '26032' last_name: Mir Djawadi orcid: 0000-0002-6271-5912 - first_name: Sonja full_name: Brangewitz, Sonja last_name: Brangewitz citation: ama: Sürücü O, Mir Djawadi B, Brangewitz S. Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn; 2017. apa: Sürücü, O., Mir Djawadi, B., & Brangewitz, S. (2017). Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn. bibtex: '@book{Sürücü_Mir Djawadi_Brangewitz_2017, title={Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries}, publisher={Universität Paderborn}, author={Sürücü, Oktay and Mir Djawadi, Behnud and Brangewitz, Sonja}, year={2017} }' chicago: Sürücü, Oktay, Behnud Mir Djawadi, and Sonja Brangewitz. Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn, 2017. ieee: O. Sürücü, B. Mir Djawadi, and S. Brangewitz, Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn, 2017. mla: Sürücü, Oktay, et al. Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries. Universität Paderborn, 2017. short: O. Sürücü, B. Mir Djawadi, S. Brangewitz, Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries, Universität Paderborn, 2017. date_created: 2017-12-15T11:24:00Z date_updated: 2022-01-06T06:50:44Z ddc: - '330' department: - _id: '205' - _id: '179' file: - access_level: closed content_type: application/pdf creator: bhoyer date_created: 2018-11-06T15:27:20Z date_updated: 2018-11-06T15:27:20Z file_id: '5386' file_name: SSRN-id2959997.pdf file_size: 260633 relation: main_file success: 1 file_date_updated: 2018-11-06T15:27:20Z has_accepted_license: '1' language: - iso: eng project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '7' name: SFB 901 - Subproject A3 - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public title: Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries type: report user_id: '477' year: '2017' ... --- _id: '1062' author: - first_name: Bernd full_name: Frick, Bernd last_name: Frick - first_name: Olivier full_name: Gergaud, Olivier last_name: Gergaud - first_name: Petra full_name: Winter, Petra last_name: Winter citation: ama: 'Frick B, Gergaud O, Winter P. The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry. Gastronomy and Tourism. 2017;2(4):259-271(13). doi:10.3727/216929717X15046207899410' apa: 'Frick, B., Gergaud, O., & Winter, P. (2017). The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry. Gastronomy and Tourism, 2(4), 259-271(13). https://doi.org/10.3727/216929717X15046207899410' bibtex: '@article{Frick_Gergaud_Winter_2017, title={The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry}, volume={2}, DOI={10.3727/216929717X15046207899410}, number={4}, journal={Gastronomy and Tourism}, publisher={Cognizant Communication Corporation}, author={Frick, Bernd and Gergaud, Olivier and Winter, Petra}, year={2017}, pages={259-271(13)} }' chicago: 'Frick, Bernd, Olivier Gergaud, and Petra Winter. “The Revenue Potential of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.” Gastronomy and Tourism 2, no. 4 (2017): 259-271(13). https://doi.org/10.3727/216929717X15046207899410.' ieee: 'B. Frick, O. Gergaud, and P. Winter, “The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry,” Gastronomy and Tourism, vol. 2, no. 4, pp. 259-271(13), 2017.' mla: 'Frick, Bernd, et al. “The Revenue Potential of Product Differentiation: Empirical Evidence Fro the Croation Restaurant Industry.” Gastronomy and Tourism, vol. 2, no. 4, Cognizant Communication Corporation, 2017, pp. 259-271(13), doi:10.3727/216929717X15046207899410.' short: B. Frick, O. Gergaud, P. Winter, Gastronomy and Tourism 2 (2017) 259-271(13). date_created: 2017-12-18T08:17:35Z date_updated: 2022-01-06T06:50:48Z ddc: - '330' department: - _id: '183' doi: 10.3727/216929717X15046207899410 file: - access_level: closed content_type: application/pdf creator: bhoyer date_created: 2018-11-21T09:43:33Z date_updated: 2018-11-21T09:43:33Z file_id: '5771' file_name: frick_gergaud_matic_gat_2017.pdf file_size: 79285 relation: main_file file_date_updated: 2018-11-21T09:43:33Z has_accepted_license: '1' intvolume: ' 2' issue: '4' language: - iso: eng page: 259-271(13) project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publication: Gastronomy and Tourism publisher: Cognizant Communication Corporation status: public title: 'The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry' type: journal_article user_id: '477' volume: 2 year: '2017' ... --- _id: '1095' abstract: - lang: eng text: 'Many university students struggle with motivational problems, and gamification has the potential to address these problems. However, using gamification currently is rather tedious and time-consuming for instructors because current approaches to gamification require instructors to engage in the time-consuming preparation of course contents (e.g., for quizzes or mini-games). In reply to this issue, we propose a “lean” approach to gamification, which relies on gamifying learning activities rather than learning contents. The learning activities that are gamified in the lean approach can typically be drawn from existing course syllabi (e.g., attend certain lectures, hand in assignments, read book chapters and articles). Hence, compared to existing approaches, lean gamification substantially lowers the time requirements posed on instructors for gamifying a given course. Drawing on research on limited attention and the present bias, we provide the theoretical foundation for the lean gamification approach. In addition, we present a mobile application that implements lean gamification and outline a mixed-methods study that is currently under way for evaluating whether lean gamification does indeed have the potential to increase students’ motivation. We thereby hope to allow more students and instructors to benefit from the advantages of gamification. ' author: - first_name: Thomas full_name: John, Thomas id: '3952' last_name: John - first_name: Matthias full_name: Feldotto, Matthias id: '14052' last_name: Feldotto orcid: 0000-0003-1348-6516 - first_name: Paul full_name: Hemsen, Paul id: '22546' last_name: Hemsen - first_name: Katrin full_name: Klingsieck, Katrin last_name: Klingsieck - first_name: Dennis full_name: Kundisch, Dennis id: '21117' last_name: Kundisch - first_name: Mike full_name: Langendorf, Mike last_name: Langendorf citation: ama: 'John T, Feldotto M, Hemsen P, Klingsieck K, Kundisch D, Langendorf M. Towards a Lean Approach for Gamifying Education. In: Proceedings of the 25th European Conference on Information Systems (ECIS). ; 2017:2970-2979.' apa: John, T., Feldotto, M., Hemsen, P., Klingsieck, K., Kundisch, D., & Langendorf, M. (2017). Towards a Lean Approach for Gamifying Education. In Proceedings of the 25th European Conference on Information Systems (ECIS) (pp. 2970–2979). bibtex: '@inproceedings{John_Feldotto_Hemsen_Klingsieck_Kundisch_Langendorf_2017, title={Towards a Lean Approach for Gamifying Education}, booktitle={Proceedings of the 25th European Conference on Information Systems (ECIS)}, author={John, Thomas and Feldotto, Matthias and Hemsen, Paul and Klingsieck, Katrin and Kundisch, Dennis and Langendorf, Mike}, year={2017}, pages={2970–2979} }' chicago: John, Thomas, Matthias Feldotto, Paul Hemsen, Katrin Klingsieck, Dennis Kundisch, and Mike Langendorf. “Towards a Lean Approach for Gamifying Education.” In Proceedings of the 25th European Conference on Information Systems (ECIS), 2970–79, 2017. ieee: T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, and M. Langendorf, “Towards a Lean Approach for Gamifying Education,” in Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–2979. mla: John, Thomas, et al. “Towards a Lean Approach for Gamifying Education.” Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–79. short: 'T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, M. Langendorf, in: Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–2979.' date_created: 2018-01-05T08:39:41Z date_updated: 2022-01-06T06:50:53Z ddc: - '000' department: - _id: '63' - _id: '541' - _id: '178' - _id: '185' file: - access_level: closed content_type: application/pdf creator: feldi date_created: 2018-10-31T17:02:07Z date_updated: 2018-10-31T17:02:07Z file_id: '5232' file_name: TOWARDS A LEAN APPROACH TO GAMIFYING EDUCATION.pdf file_size: 485333 relation: main_file success: 1 file_date_updated: 2018-10-31T17:02:07Z has_accepted_license: '1' language: - iso: eng main_file_link: - open_access: '1' url: https://aisel.aisnet.org/ecis2017_rip/46 oa: '1' page: 2970-2979 publication: Proceedings of the 25th European Conference on Information Systems (ECIS) status: public title: Towards a Lean Approach for Gamifying Education type: conference user_id: '14052' year: '2017' ... --- _id: '4954' citation: ama: Riach J, Morbitzer A, Koeberer M, eds. Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition). Klett Verlag; 2017. apa: Riach, J., Morbitzer, A., & Koeberer, M. (Eds.). (2017). Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition). Klett Verlag. bibtex: '@book{Riach_Morbitzer_Koeberer_2017, title={Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)}, publisher={Klett Verlag}, year={2017} }' chicago: Riach, John, Andreas Morbitzer, and Markus Koeberer, eds. Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition). Klett Verlag, 2017. ieee: J. Riach, A. Morbitzer, and M. Koeberer, Eds., Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition). Klett Verlag, 2017. mla: Riach, John, et al., editors. Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition). Klett Verlag, 2017. short: J. Riach, A. Morbitzer, M. Koeberer, eds., Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition), Klett Verlag, 2017. date_created: 2018-10-26T10:33:54Z date_updated: 2023-11-22T20:18:39Z department: - _id: '178' - _id: '185' editor: - first_name: John full_name: Riach, John last_name: Riach - first_name: Andreas full_name: Morbitzer, Andreas last_name: Morbitzer - first_name: Markus full_name: Koeberer, Markus last_name: Koeberer language: - iso: eng publication_status: published publisher: Klett Verlag status: public title: Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition) type: book_editor user_id: '54657' year: '2017' ... --- _id: '4932' author: - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 - first_name: Johanna full_name: Flore, Johanna last_name: Flore citation: ama: 'Schneider M, Flore J. Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity. The International Journal of Human Resource Management. Published online 2017:1-17. doi:10.1080/09585192.2017.1308413' apa: 'Schneider, M., & Flore, J. (2017). Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity. The International Journal of Human Resource Management, 1–17. https://doi.org/10.1080/09585192.2017.1308413' bibtex: '@article{Schneider_Flore_2017, title={Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity}, DOI={10.1080/09585192.2017.1308413}, journal={The International Journal of Human Resource Management}, publisher={Informa UK Limited}, author={Schneider, Martin and Flore, Johanna}, year={2017}, pages={1–17} }' chicago: 'Schneider, Martin, and Johanna Flore. “Training and Commitment in a German Manufacturing Company during the Post-2008 Crisis: A Case of Internal Flexicurity.” The International Journal of Human Resource Management, 2017, 1–17. https://doi.org/10.1080/09585192.2017.1308413.' ieee: 'M. Schneider and J. Flore, “Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity,” The International Journal of Human Resource Management, pp. 1–17, 2017, doi: 10.1080/09585192.2017.1308413.' mla: 'Schneider, Martin, and Johanna Flore. “Training and Commitment in a German Manufacturing Company during the Post-2008 Crisis: A Case of Internal Flexicurity.” The International Journal of Human Resource Management, Informa UK Limited, 2017, pp. 1–17, doi:10.1080/09585192.2017.1308413.' short: M. Schneider, J. Flore, The International Journal of Human Resource Management (2017) 1–17. date_created: 2018-10-26T09:41:07Z date_updated: 2023-11-22T20:13:03Z department: - _id: '178' - _id: '185' doi: 10.1080/09585192.2017.1308413 language: - iso: eng page: 1-17 publication: The International Journal of Human Resource Management publication_identifier: issn: - 0958-5192 - 1466-4399 publication_status: published publisher: Informa UK Limited status: public title: 'Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity' type: journal_article user_id: '54657' year: '2017' ... --- _id: '4930' author: - first_name: Katharina full_name: Radermacher, Katharina id: '47691' last_name: Radermacher - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 - first_name: Anja full_name: Iseke, Anja last_name: Iseke - first_name: Tobias full_name: Tebbe, Tobias last_name: Tebbe citation: ama: Radermacher K, Schneider M, Iseke A, Tebbe T. Signalling to young knowledge workers through architecture? A conjoint analysis. German Journal of Human Resource Management. 2017;(1):71--93. apa: Radermacher, K., Schneider, M., Iseke, A., & Tebbe, T. (2017). Signalling to young knowledge workers through architecture? A conjoint analysis. German Journal of Human Resource Management, 1, 71--93. bibtex: '@article{Radermacher_Schneider_Iseke_Tebbe_2017, title={Signalling to young knowledge workers through architecture? A conjoint analysis}, number={1}, journal={German Journal of Human Resource Management}, author={Radermacher, Katharina and Schneider, Martin and Iseke, Anja and Tebbe, Tobias}, year={2017}, pages={71--93} }' chicago: 'Radermacher, Katharina, Martin Schneider, Anja Iseke, and Tobias Tebbe. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” German Journal of Human Resource Management, no. 1 (2017): 71--93.' ieee: K. Radermacher, M. Schneider, A. Iseke, and T. Tebbe, “Signalling to young knowledge workers through architecture? A conjoint analysis,” German Journal of Human Resource Management, no. 1, pp. 71--93, 2017. mla: Radermacher, Katharina, et al. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” German Journal of Human Resource Management, no. 1, 2017, pp. 71--93. short: K. Radermacher, M. Schneider, A. Iseke, T. Tebbe, German Journal of Human Resource Management (2017) 71--93. date_created: 2018-10-26T09:39:38Z date_updated: 2023-11-22T20:12:46Z department: - _id: '178' - _id: '185' issue: '1' language: - iso: eng page: 71--93 publication: German Journal of Human Resource Management publication_status: published status: public title: Signalling to young knowledge workers through architecture? A conjoint analysis type: journal_article user_id: '54657' year: '2017' ... --- _id: '4926' author: - first_name: Katharina full_name: Radermacher, Katharina id: '47691' last_name: Radermacher - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 citation: ama: Radermacher K, Schneider M. Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. . PERSONALquaterly. Published online 2017:10-16. apa: Radermacher, K., & Schneider, M. (2017). Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. . PERSONALquaterly, 10–16. bibtex: '@article{Radermacher_Schneider_2017, title={Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. }, journal={PERSONALquaterly}, author={Radermacher, Katharina and Schneider, Martin}, year={2017}, pages={10–16} }' chicago: Radermacher, Katharina, and Martin Schneider. “Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. .” PERSONALquaterly, 2017, 10–16. ieee: K. Radermacher and M. Schneider, “Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. ,” PERSONALquaterly, pp. 10–16, 2017. mla: Radermacher, Katharina, and Martin Schneider. “Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. .” PERSONALquaterly, 2017, pp. 10–16. short: K. Radermacher, M. Schneider, PERSONALquaterly (2017) 10–16. date_created: 2018-10-26T09:32:29Z date_updated: 2023-11-22T20:12:18Z department: - _id: '178' - _id: '185' language: - iso: ger page: 10-16 publication: PERSONALquaterly publication_status: published related_material: link: - relation: confirmation url: https://zeitschriften.haufe.de/ePaper/personal-quarterly/2017/23A562F0/files/assets/basic-html/index.html#1 status: public title: 'Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. ' type: journal_article user_id: '54657' year: '2017' ... --- _id: '4934' author: - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 - first_name: Johanna full_name: Flore, Johanna last_name: Flore citation: ama: 'Schneider M, Flore J. Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. . PERSONALquaterly. Published online 2017:45-53.' apa: 'Schneider, M., & Flore, J. (2017). Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. . PERSONALquaterly, 45–53.' bibtex: '@article{Schneider_Flore_2017, title={Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. }, journal={PERSONALquaterly}, author={Schneider, Martin and Flore, Johanna}, year={2017}, pages={45–53} }' chicago: 'Schneider, Martin, and Johanna Flore. “Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. .” PERSONALquaterly, 2017, 45–53.' ieee: 'M. Schneider and J. Flore, “Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. ,” PERSONALquaterly, pp. 45–53, 2017.' mla: 'Schneider, Martin, and Johanna Flore. “Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. .” PERSONALquaterly, 2017, pp. 45–53.' short: M. Schneider, J. Flore, PERSONALquaterly (2017) 45–53. date_created: 2018-10-26T09:48:22Z date_updated: 2023-11-22T20:14:48Z department: - _id: '178' - _id: '185' language: - iso: ger page: 45-53 publication: PERSONALquaterly publication_status: published related_material: link: - relation: confirmation url: https://zeitschriften.haufe.de/ePaper/personal-quarterly/2017/987D26D3/files/assets/common/downloads/publication.pdf status: public title: 'Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. ' type: journal_article user_id: '54657' year: '2017' ... --- _id: '46679' author: - first_name: I. full_name: Garnefeld, I. last_name: Garnefeld - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: L. full_name: Feider, L. last_name: Feider citation: ama: 'Garnefeld I, Böhm E, Feider L. Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award). In: 2017 AMA Winter Academic Conference, Orlando, FL. ; 2017.' apa: 'Garnefeld, I., Böhm, E., & Feider, L. (2017). Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award). 2017 AMA Winter Academic Conference, Orlando, FL. 2017 AMA Winter Academic Conference, Orlando, FL.' bibtex: '@inproceedings{Garnefeld_Böhm_Feider_2017, title={Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award)}, booktitle={2017 AMA Winter Academic Conference, Orlando, FL}, author={Garnefeld, I. and Böhm, Eva and Feider, L.}, year={2017} }' chicago: 'Garnefeld, I., Eva Böhm, and L. Feider. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns (Ausgezeichnet Mit Best Paper Award).” In 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' ieee: 'I. Garnefeld, E. Böhm, and L. Feider, “Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award),” presented at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' mla: 'Garnefeld, I., et al. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns (Ausgezeichnet Mit Best Paper Award).” 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' short: 'I. Garnefeld, E. Böhm, L. Feider, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' conference: location: Orlando, FL name: 2017 AMA Winter Academic Conference date_created: 2023-08-25T08:53:58Z date_updated: 2023-08-25T10:06:35Z department: - _id: '785' language: - iso: eng publication: 2017 AMA Winter Academic Conference, Orlando, FL publication_status: published status: public title: 'Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award)' type: conference user_id: '49063' year: '2017' ... --- _id: '46680' author: - first_name: C. full_name: Cramer, C. last_name: Cramer - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: A. full_name: Eggert, A. last_name: Eggert citation: ama: 'Cramer C, Böhm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? In: 2017 AMA Winter Academic Conference, Orlando, FL. ; 2017.' apa: 'Cramer, C., Böhm, E., & Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure? 2017 AMA Winter Academic Conference, Orlando, FL. 2017 AMA Winter Academic Conference, Orlando, FL.' bibtex: '@inproceedings{Cramer_Böhm_Eggert_2017, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, booktitle={2017 AMA Winter Academic Conference, Orlando, FL}, author={Cramer, C. and Böhm, Eva and Eggert, A.}, year={2017} }' chicago: 'Cramer, C., Eva Böhm, and A. Eggert. “Service Awards: Do They Help or Harm in Case of a Service Failure?” In 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' ieee: 'C. Cramer, E. Böhm, and A. Eggert, “Service Awards: Do They Help or Harm in Case of a Service Failure?,” presented at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' mla: 'Cramer, C., et al. “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' short: 'C. Cramer, E. Böhm, A. Eggert, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' conference: location: Orlando, FL name: 2017 AMA Winter Academic Conference date_created: 2023-08-25T08:55:01Z date_updated: 2023-08-25T10:06:14Z department: - _id: '785' language: - iso: eng publication: 2017 AMA Winter Academic Conference, Orlando, FL publication_status: published status: public title: 'Service Awards: Do They Help or Harm in Case of a Service Failure?' type: conference user_id: '49063' year: '2017' ... --- _id: '46638' author: - first_name: Harri full_name: Terho, Harri last_name: Terho - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Wolfgang full_name: Ulaga, Wolfgang last_name: Ulaga - first_name: Alexander full_name: Haas, Alexander last_name: Haas - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 citation: ama: 'Terho H, Eggert A, Ulaga W, Haas A, Böhm E. Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management. 2017;66:42-55. doi:10.1016/j.indmarman.2017.06.015' apa: 'Terho, H., Eggert, A., Ulaga, W., Haas, A., & Böhm, E. (2017). Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management, 66, 42–55. https://doi.org/10.1016/j.indmarman.2017.06.015' bibtex: '@article{Terho_Eggert_Ulaga_Haas_Böhm_2017, title={Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action}, volume={66}, DOI={10.1016/j.indmarman.2017.06.015}, journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Böhm, Eva}, year={2017}, pages={42–55} }' chicago: 'Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva Böhm. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management 66 (2017): 42–55. https://doi.org/10.1016/j.indmarman.2017.06.015.' ieee: 'H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Böhm, “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action,” Industrial Marketing Management, vol. 66, pp. 42–55, 2017, doi: 10.1016/j.indmarman.2017.06.015.' mla: 'Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, vol. 66, Elsevier BV, 2017, pp. 42–55, doi:10.1016/j.indmarman.2017.06.015.' short: H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Böhm, Industrial Marketing Management 66 (2017) 42–55. date_created: 2023-08-22T13:27:16Z date_updated: 2023-09-01T10:17:45Z department: - _id: '785' doi: 10.1016/j.indmarman.2017.06.015 intvolume: ' 66' keyword: - Marketing language: - iso: eng page: 42-55 publication: Industrial Marketing Management publication_identifier: issn: - 0019-8501 publication_status: published publisher: Elsevier BV status: public title: 'Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action' type: journal_article user_id: '49063' volume: 66 year: '2017' ... --- _id: '46639' abstract: - lang: eng text: "\r\nPurpose\r\nMany manufacturing firms entrust partners to provide services on their behalf. However, it is not clear whether and when firms can capture the potential value advantages of outsourcing business services. The purpose of this paper is to investigate the effects of different types of business service outsourcing on firm value.\r\n\r\n\r\nDesign/methodology/approach\r\nThe paper uses event study methodology to estimate the impact of business service outsourcing announcements on abnormal returns of publicly traded manufacturing companies in Europe.\r\n\r\n\r\nFindings\r\nExternal service outsourcing that directly affects the company’s customers leads to more favorable outcomes than internal service outsourcing. This effect is contingent on the strategic outsourcing intention, the service’s reliance on technology, and the choice of the outsourcing partner.\r\n\r\n\r\nResearch limitations/implications\r\nFindings show that firm value depends critically on the service value it delivers to customers. Future research could explore further contingency variables, and investigate the role of service outsourcing networks and relationships.\r\n\r\n\r\nPractical implications\r\nThe insights of this study help managers to decide why, how, and to whom they should outsource their business services, as well as how to justify their outsourcing decisions, and how to communicate them toward the financial markets.\r\n\r\n\r\nOriginality/value\r\nThis research sheds light on the value implications of outsourcing decisions. Two types of business service outsourcing are distinguished, namely, internal and external. Furthermore, the study enhances our understanding of a contingency perspective on service outsourcing decisions.\r\n" author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: Christina full_name: Cramer, Christina last_name: Cramer citation: ama: 'Eggert A, Böhm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. Journal of Service Management. 2017;28(3):476-498. doi:10.1108/josm-11-2016-0306' apa: 'Eggert, A., Böhm, E., & Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. Journal of Service Management, 28(3), 476–498. https://doi.org/10.1108/josm-11-2016-0306' bibtex: '@article{Eggert_Böhm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, volume={28}, DOI={10.1108/josm-11-2016-0306}, number={3}, journal={Journal of Service Management}, publisher={Emerald}, author={Eggert, Andreas and Böhm, Eva and Cramer, Christina}, year={2017}, pages={476–498} }' chicago: 'Eggert, Andreas, Eva Böhm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management 28, no. 3 (2017): 476–98. https://doi.org/10.1108/josm-11-2016-0306.' ieee: 'A. Eggert, E. Böhm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” Journal of Service Management, vol. 28, no. 3, pp. 476–498, 2017, doi: 10.1108/josm-11-2016-0306.' mla: 'Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, vol. 28, no. 3, Emerald, 2017, pp. 476–98, doi:10.1108/josm-11-2016-0306.' short: A. Eggert, E. Böhm, C. Cramer, Journal of Service Management 28 (2017) 476–498. date_created: 2023-08-22T13:29:54Z date_updated: 2023-09-01T10:18:20Z department: - _id: '785' doi: 10.1108/josm-11-2016-0306 intvolume: ' 28' issue: '3' keyword: - Strategy and Management - Tourism - Leisure and Hospitality Management - Business - Management and Accounting (miscellaneous) language: - iso: eng page: 476-498 publication: Journal of Service Management publication_identifier: issn: - 1757-5818 publication_status: published publisher: Emerald status: public title: 'Business service outsourcing in manufacturing firms: an event study' type: journal_article user_id: '49063' volume: 28 year: '2017' ... --- _id: '45746' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: Carina full_name: Witte, Carina id: '23755' last_name: Witte citation: ama: 'Eggert A, Steinhoff L, Witte C. The Loyalty Effect of Gift Purchases. In: 2017 Winter AMA Conference Proceedings, Orlando. ; 2017.' apa: Eggert, A., Steinhoff, L., & Witte, C. (2017). The Loyalty Effect of Gift Purchases. 2017 Winter AMA Conference Proceedings, Orlando. 2017 Winter AMA Conference Proceedings, Orlando. bibtex: '@inproceedings{Eggert_Steinhoff_Witte_2017, title={The Loyalty Effect of Gift Purchases}, booktitle={2017 Winter AMA Conference Proceedings, Orlando}, author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2017} }' chicago: Eggert, Andreas, Lena Steinhoff, and Carina Witte. “The Loyalty Effect of Gift Purchases.” In 2017 Winter AMA Conference Proceedings, Orlando, 2017. ieee: A. Eggert, L. Steinhoff, and C. Witte, “The Loyalty Effect of Gift Purchases,” presented at the 2017 Winter AMA Conference Proceedings, Orlando, 2017. mla: Eggert, Andreas, et al. “The Loyalty Effect of Gift Purchases.” 2017 Winter AMA Conference Proceedings, Orlando, 2017. short: 'A. Eggert, L. Steinhoff, C. Witte, in: 2017 Winter AMA Conference Proceedings, Orlando, 2017.' conference: location: Orlando name: 2017 Winter AMA Conference Proceedings date_created: 2023-06-22T17:01:57Z date_updated: 2024-11-08T10:43:34Z department: - _id: '733' language: - iso: eng publication: 2017 Winter AMA Conference Proceedings, Orlando publication_status: published status: public title: The Loyalty Effect of Gift Purchases type: conference user_id: '4336' year: '2017' ... --- _id: '57402' author: - first_name: Pfeifer full_name: Christian, Pfeifer last_name: Christian - first_name: Simon full_name: Janssen, Simon last_name: Janssen - first_name: Philip full_name: Yang, Philip id: '100432' last_name: Yang - first_name: Uschi full_name: Backes-Gellner, Uschi last_name: Backes-Gellner citation: ama: 'Christian P, Janssen S, Yang P, Backes-Gellner U. Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records. Schmalenbach Business Review. 2017;65(3):270-287. doi:10.1007/bf03396858' apa: 'Christian, P., Janssen, S., Yang, P., & Backes-Gellner, U. (2017). Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records. Schmalenbach Business Review, 65(3), 270–287. https://doi.org/10.1007/bf03396858' bibtex: '@article{Christian_Janssen_Yang_Backes-Gellner_2017, title={Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records}, volume={65}, DOI={10.1007/bf03396858}, number={3}, journal={Schmalenbach Business Review}, publisher={Springer Science and Business Media LLC}, author={Christian, Pfeifer and Janssen, Simon and Yang, Philip and Backes-Gellner, Uschi}, year={2017}, pages={270–287} }' chicago: 'Christian, Pfeifer, Simon Janssen, Philip Yang, and Uschi Backes-Gellner. “Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records.” Schmalenbach Business Review 65, no. 3 (2017): 270–87. https://doi.org/10.1007/bf03396858.' ieee: 'P. Christian, S. Janssen, P. Yang, and U. Backes-Gellner, “Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records,” Schmalenbach Business Review, vol. 65, no. 3, pp. 270–287, 2017, doi: 10.1007/bf03396858.' mla: 'Christian, Pfeifer, et al. “Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records.” Schmalenbach Business Review, vol. 65, no. 3, Springer Science and Business Media LLC, 2017, pp. 270–87, doi:10.1007/bf03396858.' short: P. Christian, S. Janssen, P. Yang, U. Backes-Gellner, Schmalenbach Business Review 65 (2017) 270–287. date_created: 2024-11-25T09:26:40Z date_updated: 2025-04-09T13:19:50Z department: - _id: '814' - _id: '681' doi: 10.1007/bf03396858 intvolume: ' 65' issue: '3' language: - iso: eng page: 270-287 publication: Schmalenbach Business Review publication_identifier: issn: - 1439-2917 - 2194-072X publication_status: published publisher: Springer Science and Business Media LLC status: public title: 'Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records' type: journal_article user_id: '80877' volume: 65 year: '2017' ... --- _id: '4953' author: - first_name: Katharina full_name: Radermacher, Katharina id: '47691' last_name: Radermacher - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 - first_name: Anja full_name: Iseke, Anja last_name: Iseke - first_name: Tobias full_name: Tebbe, Tobias last_name: Tebbe citation: ama: Radermacher K, Schneider M, Iseke A, Tebbe T. Signalling to young knowledge workers through architecture? A conjoint analysis. German Journal of Human Resource Management. 2017;(1):71--93. apa: Radermacher, K., Schneider, M., Iseke, A., & Tebbe, T. (2017). Signalling to young knowledge workers through architecture? A conjoint analysis. German Journal of Human Resource Management, 1, 71--93. bibtex: '@article{Radermacher_Schneider_Iseke_Tebbe_2017, title={Signalling to young knowledge workers through architecture? A conjoint analysis}, number={1}, journal={German Journal of Human Resource Management}, author={Radermacher, Katharina and Schneider, Martin and Iseke, Anja and Tebbe, Tobias}, year={2017}, pages={71--93} }' chicago: 'Radermacher, Katharina, Martin Schneider, Anja Iseke, and Tobias Tebbe. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” German Journal of Human Resource Management, no. 1 (2017): 71--93.' ieee: K. Radermacher, M. Schneider, A. Iseke, and T. Tebbe, “Signalling to young knowledge workers through architecture? A conjoint analysis,” German Journal of Human Resource Management, no. 1, pp. 71--93, 2017. mla: Radermacher, Katharina, et al. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” German Journal of Human Resource Management, no. 1, 2017, pp. 71--93. short: K. Radermacher, M. Schneider, A. Iseke, T. Tebbe, German Journal of Human Resource Management (2017) 71--93. date_created: 2018-10-26T10:26:28Z date_updated: 2025-05-05T09:54:29Z department: - _id: '178' - _id: '185' issue: '1' language: - iso: eng page: 71--93 publication: German Journal of Human Resource Management publication_status: published status: public title: Signalling to young knowledge workers through architecture? A conjoint analysis type: journal_article user_id: '54657' year: '2017' ... --- _id: '3308' author: - first_name: 'Robin ' full_name: 'Breuer, Robin ' last_name: Breuer citation: ama: 'Breuer R. Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn; 2016.' apa: 'Breuer, R. (2016). Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn.' bibtex: '@book{Breuer_2016, title={Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse}, publisher={Universität Paderborn}, author={Breuer, Robin }, year={2016} }' chicago: 'Breuer, Robin . Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn, 2016.' ieee: 'R. Breuer, Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn, 2016.' mla: 'Breuer, Robin. Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn, 2016.' short: 'R. Breuer, Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse, Universität Paderborn, 2016.' date_created: 2018-06-22T11:46:37Z date_updated: 2022-01-06T06:59:10Z department: - _id: '183' language: - iso: ger project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick title: 'Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse' type: bachelorsthesis user_id: '477' year: '2016' ... --- _id: '3311' author: - first_name: Michaela full_name: Amedick, Michaela last_name: Amedick citation: ama: 'Amedick M. Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität Paderborn; 2016.' apa: 'Amedick, M. (2016). Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität Paderborn.' bibtex: '@book{Amedick_2016, title={Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden}, publisher={Universität Paderborn}, author={Amedick, Michaela}, year={2016} }' chicago: 'Amedick, Michaela. Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität Paderborn, 2016.' ieee: 'M. Amedick, Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität Paderborn, 2016.' mla: 'Amedick, Michaela. Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität Paderborn, 2016.' short: 'M. Amedick, Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden, Universität Paderborn, 2016.' date_created: 2018-06-22T12:01:15Z date_updated: 2022-01-06T06:59:10Z department: - _id: '183' language: - iso: ger project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick title: 'Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden' type: mastersthesis user_id: '477' year: '2016' ... --- _id: '3318' author: - first_name: Vitalik full_name: Melnikov, Vitalik last_name: Melnikov - first_name: Eyke full_name: Hüllermeier, Eyke id: '48129' last_name: Hüllermeier - first_name: Daniel full_name: Kaimann, Daniel id: '18949' last_name: Kaimann - first_name: 'Bernd ' full_name: 'Frick, Bernd ' last_name: Frick - first_name: ' Pritha ' full_name: 'Gupta, Pritha ' last_name: Gupta citation: ama: 'Melnikov V, Hüllermeier E, Kaimann D, Frick B, Gupta Pritha . Pairwise versus Pointwise Ranking: A Case Study. Schedae Informaticae. 2016;25. doi:10.4467/20838476si.16.006.6187' apa: 'Melnikov, V., Hüllermeier, E., Kaimann, D., Frick, B., & Gupta, Pritha . (2016). Pairwise versus Pointwise Ranking: A Case Study. Schedae Informaticae, 25. https://doi.org/10.4467/20838476si.16.006.6187' bibtex: '@article{Melnikov_Hüllermeier_Kaimann_Frick_Gupta_2016, title={Pairwise versus Pointwise Ranking: A Case Study}, volume={25}, DOI={10.4467/20838476si.16.006.6187}, journal={Schedae Informaticae}, publisher={Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego}, author={Melnikov, Vitalik and Hüllermeier, Eyke and Kaimann, Daniel and Frick, Bernd and Gupta, Pritha }, year={2016} }' chicago: 'Melnikov, Vitalik, Eyke Hüllermeier, Daniel Kaimann, Bernd Frick, and Pritha Gupta. “Pairwise versus Pointwise Ranking: A Case Study.” Schedae Informaticae 25 (2016). https://doi.org/10.4467/20838476si.16.006.6187.' ieee: 'V. Melnikov, E. Hüllermeier, D. Kaimann, B. Frick, and Pritha Gupta, “Pairwise versus Pointwise Ranking: A Case Study,” Schedae Informaticae, vol. 25, 2016.' mla: 'Melnikov, Vitalik, et al. “Pairwise versus Pointwise Ranking: A Case Study.” Schedae Informaticae, vol. 25, Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego, 2016, doi:10.4467/20838476si.16.006.6187.' short: V. Melnikov, E. Hüllermeier, D. Kaimann, B. Frick, Pritha Gupta, Schedae Informaticae 25 (2016). date_created: 2018-06-22T14:49:40Z date_updated: 2022-01-06T06:59:10Z ddc: - '000' department: - _id: '355' - _id: '183' doi: 10.4467/20838476si.16.006.6187 file: - access_level: closed content_type: application/pdf creator: ups date_created: 2018-11-02T15:54:38Z date_updated: 2018-11-02T15:54:38Z file_id: '5317' file_name: roz-6-Melnikov.pdf file_size: 1002478 relation: main_file success: 1 file_date_updated: 2018-11-02T15:54:38Z has_accepted_license: '1' intvolume: ' 25' language: - iso: eng project: - _id: '3' name: SFB 901 - Project Area B - _id: '11' name: SFB 901 - Subproject B3 - _id: '8' name: SFB 901 - Subproject A4 - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A publication: Schedae Informaticae publication_identifier: issn: - 2083-8476 publication_status: published publisher: Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego status: public title: 'Pairwise versus Pointwise Ranking: A Case Study' type: journal_article user_id: '15504' volume: 25 year: '2016' ... --- _id: '5700' abstract: - lang: eng text: "Purpose\r\n– The purpose of this paper is to examine the nature of context and its implications for theory and research in service. \r\n\r\nDesign/methodology/approach\r\n– This is a conceptual paper based on exploring existing research and theory related to context in service research. \r\n\r\nFindings\r\n– The characteristics of service make context both important and challenging, there is great contextual diversity in service research as reflected, for example in ecosystems made up of multiple contextual variables. There is a need to identify the context-specific nature of middle range theory and the contextual logic of general theory. The authors explore the challenges of context for service theory and how we might learn from theory in a particular context and test or adapt it in other contexts. \r\n\r\nOriginality/value\r\n– The findings of this paper are of value to researchers seeking to develop and justify theory in service research (general, middle range or theory in use)." article_type: original author: - first_name: Chris full_name: Voss, Chris last_name: Voss - first_name: Helen full_name: Perks, Helen last_name: Perks - first_name: Rui full_name: Sousa, Rui last_name: Sousa - first_name: Lars full_name: Witell, Lars last_name: Witell - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: Voss C, Perks H, Sousa R, Witell L, Wünderlich N. Reflections on Context in Service Research. Journal of Service Management. 2016;27(1):30-36. apa: Voss, C., Perks, H., Sousa, R., Witell, L., & Wünderlich, N. (2016). Reflections on Context in Service Research. Journal of Service Management, 27(1), 30–36. bibtex: '@article{Voss_Perks_Sousa_Witell_Wünderlich_2016, title={Reflections on Context in Service Research.}, volume={27}, number={1}, journal={Journal of Service Management}, publisher={Emerald Group Publishing Limited}, author={Voss, Chris and Perks, Helen and Sousa, Rui and Witell, Lars and Wünderlich, Nancy}, year={2016}, pages={30–36} }' chicago: 'Voss, Chris, Helen Perks, Rui Sousa, Lars Witell, and Nancy Wünderlich. “Reflections on Context in Service Research.” Journal of Service Management 27, no. 1 (2016): 30–36.' ieee: C. Voss, H. Perks, R. Sousa, L. Witell, and N. Wünderlich, “Reflections on Context in Service Research.,” Journal of Service Management, vol. 27, no. 1, pp. 30–36, 2016. mla: Voss, Chris, et al. “Reflections on Context in Service Research.” Journal of Service Management, vol. 27, no. 1, Emerald Group Publishing Limited, 2016, pp. 30–36. short: C. Voss, H. Perks, R. Sousa, L. Witell, N. Wünderlich, Journal of Service Management 27 (2016) 30–36. date_created: 2018-11-15T11:19:00Z date_updated: 2022-01-06T07:02:36Z department: - _id: '181' intvolume: ' 27' issue: '1' keyword: - Research - Service theory language: - iso: eng page: 30-36 publication: Journal of Service Management publication_status: published publisher: Emerald Group Publishing Limited status: public title: Reflections on Context in Service Research. type: journal_article user_id: '37741' volume: 27 year: '2016' ...