--- _id: '46680' author: - first_name: C. full_name: Cramer, C. last_name: Cramer - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: A. full_name: Eggert, A. last_name: Eggert citation: ama: 'Cramer C, Böhm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? In: 2017 AMA Winter Academic Conference, Orlando, FL. ; 2017.' apa: 'Cramer, C., Böhm, E., & Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure? 2017 AMA Winter Academic Conference, Orlando, FL. 2017 AMA Winter Academic Conference, Orlando, FL.' bibtex: '@inproceedings{Cramer_Böhm_Eggert_2017, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, booktitle={2017 AMA Winter Academic Conference, Orlando, FL}, author={Cramer, C. and Böhm, Eva and Eggert, A.}, year={2017} }' chicago: 'Cramer, C., Eva Böhm, and A. Eggert. “Service Awards: Do They Help or Harm in Case of a Service Failure?” In 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' ieee: 'C. Cramer, E. Böhm, and A. Eggert, “Service Awards: Do They Help or Harm in Case of a Service Failure?,” presented at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' mla: 'Cramer, C., et al. “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' short: 'C. Cramer, E. Böhm, A. Eggert, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017.' conference: location: Orlando, FL name: 2017 AMA Winter Academic Conference date_created: 2023-08-25T08:55:01Z date_updated: 2023-08-25T10:06:14Z department: - _id: '785' language: - iso: eng publication: 2017 AMA Winter Academic Conference, Orlando, FL publication_status: published status: public title: 'Service Awards: Do They Help or Harm in Case of a Service Failure?' type: conference user_id: '49063' year: '2017' ... --- _id: '46638' author: - first_name: Harri full_name: Terho, Harri last_name: Terho - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Wolfgang full_name: Ulaga, Wolfgang last_name: Ulaga - first_name: Alexander full_name: Haas, Alexander last_name: Haas - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 citation: ama: 'Terho H, Eggert A, Ulaga W, Haas A, Böhm E. Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management. 2017;66:42-55. doi:10.1016/j.indmarman.2017.06.015' apa: 'Terho, H., Eggert, A., Ulaga, W., Haas, A., & Böhm, E. (2017). Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management, 66, 42–55. https://doi.org/10.1016/j.indmarman.2017.06.015' bibtex: '@article{Terho_Eggert_Ulaga_Haas_Böhm_2017, title={Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action}, volume={66}, DOI={10.1016/j.indmarman.2017.06.015}, journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Böhm, Eva}, year={2017}, pages={42–55} }' chicago: 'Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva Böhm. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management 66 (2017): 42–55. https://doi.org/10.1016/j.indmarman.2017.06.015.' ieee: 'H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Böhm, “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action,” Industrial Marketing Management, vol. 66, pp. 42–55, 2017, doi: 10.1016/j.indmarman.2017.06.015.' mla: 'Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” Industrial Marketing Management, vol. 66, Elsevier BV, 2017, pp. 42–55, doi:10.1016/j.indmarman.2017.06.015.' short: H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Böhm, Industrial Marketing Management 66 (2017) 42–55. date_created: 2023-08-22T13:27:16Z date_updated: 2023-09-01T10:17:45Z department: - _id: '785' doi: 10.1016/j.indmarman.2017.06.015 intvolume: ' 66' keyword: - Marketing language: - iso: eng page: 42-55 publication: Industrial Marketing Management publication_identifier: issn: - 0019-8501 publication_status: published publisher: Elsevier BV status: public title: 'Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action' type: journal_article user_id: '49063' volume: 66 year: '2017' ... --- _id: '46639' abstract: - lang: eng text: "\r\nPurpose\r\nMany manufacturing firms entrust partners to provide services on their behalf. However, it is not clear whether and when firms can capture the potential value advantages of outsourcing business services. The purpose of this paper is to investigate the effects of different types of business service outsourcing on firm value.\r\n\r\n\r\nDesign/methodology/approach\r\nThe paper uses event study methodology to estimate the impact of business service outsourcing announcements on abnormal returns of publicly traded manufacturing companies in Europe.\r\n\r\n\r\nFindings\r\nExternal service outsourcing that directly affects the company’s customers leads to more favorable outcomes than internal service outsourcing. This effect is contingent on the strategic outsourcing intention, the service’s reliance on technology, and the choice of the outsourcing partner.\r\n\r\n\r\nResearch limitations/implications\r\nFindings show that firm value depends critically on the service value it delivers to customers. Future research could explore further contingency variables, and investigate the role of service outsourcing networks and relationships.\r\n\r\n\r\nPractical implications\r\nThe insights of this study help managers to decide why, how, and to whom they should outsource their business services, as well as how to justify their outsourcing decisions, and how to communicate them toward the financial markets.\r\n\r\n\r\nOriginality/value\r\nThis research sheds light on the value implications of outsourcing decisions. Two types of business service outsourcing are distinguished, namely, internal and external. Furthermore, the study enhances our understanding of a contingency perspective on service outsourcing decisions.\r\n" author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: Christina full_name: Cramer, Christina last_name: Cramer citation: ama: 'Eggert A, Böhm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. Journal of Service Management. 2017;28(3):476-498. doi:10.1108/josm-11-2016-0306' apa: 'Eggert, A., Böhm, E., & Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. Journal of Service Management, 28(3), 476–498. https://doi.org/10.1108/josm-11-2016-0306' bibtex: '@article{Eggert_Böhm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, volume={28}, DOI={10.1108/josm-11-2016-0306}, number={3}, journal={Journal of Service Management}, publisher={Emerald}, author={Eggert, Andreas and Böhm, Eva and Cramer, Christina}, year={2017}, pages={476–498} }' chicago: 'Eggert, Andreas, Eva Böhm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management 28, no. 3 (2017): 476–98. https://doi.org/10.1108/josm-11-2016-0306.' ieee: 'A. Eggert, E. Böhm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” Journal of Service Management, vol. 28, no. 3, pp. 476–498, 2017, doi: 10.1108/josm-11-2016-0306.' mla: 'Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, vol. 28, no. 3, Emerald, 2017, pp. 476–98, doi:10.1108/josm-11-2016-0306.' short: A. Eggert, E. Böhm, C. Cramer, Journal of Service Management 28 (2017) 476–498. date_created: 2023-08-22T13:29:54Z date_updated: 2023-09-01T10:18:20Z department: - _id: '785' doi: 10.1108/josm-11-2016-0306 intvolume: ' 28' issue: '3' keyword: - Strategy and Management - Tourism - Leisure and Hospitality Management - Business - Management and Accounting (miscellaneous) language: - iso: eng page: 476-498 publication: Journal of Service Management publication_identifier: issn: - 1757-5818 publication_status: published publisher: Emerald status: public title: 'Business service outsourcing in manufacturing firms: an event study' type: journal_article user_id: '49063' volume: 28 year: '2017' ... --- _id: '45746' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: Carina full_name: Witte, Carina id: '23755' last_name: Witte citation: ama: 'Eggert A, Steinhoff L, Witte C. The Loyalty Effect of Gift Purchases. In: 2017 Winter AMA Conference Proceedings, Orlando. ; 2017.' apa: Eggert, A., Steinhoff, L., & Witte, C. (2017). The Loyalty Effect of Gift Purchases. 2017 Winter AMA Conference Proceedings, Orlando. 2017 Winter AMA Conference Proceedings, Orlando. bibtex: '@inproceedings{Eggert_Steinhoff_Witte_2017, title={The Loyalty Effect of Gift Purchases}, booktitle={2017 Winter AMA Conference Proceedings, Orlando}, author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2017} }' chicago: Eggert, Andreas, Lena Steinhoff, and Carina Witte. “The Loyalty Effect of Gift Purchases.” In 2017 Winter AMA Conference Proceedings, Orlando, 2017. ieee: A. Eggert, L. Steinhoff, and C. Witte, “The Loyalty Effect of Gift Purchases,” presented at the 2017 Winter AMA Conference Proceedings, Orlando, 2017. mla: Eggert, Andreas, et al. “The Loyalty Effect of Gift Purchases.” 2017 Winter AMA Conference Proceedings, Orlando, 2017. short: 'A. Eggert, L. Steinhoff, C. Witte, in: 2017 Winter AMA Conference Proceedings, Orlando, 2017.' conference: location: Orlando name: 2017 Winter AMA Conference Proceedings date_created: 2023-06-22T17:01:57Z date_updated: 2024-11-08T10:43:34Z department: - _id: '733' language: - iso: eng publication: 2017 Winter AMA Conference Proceedings, Orlando publication_status: published status: public title: The Loyalty Effect of Gift Purchases type: conference user_id: '4336' year: '2017' ... --- _id: '57402' author: - first_name: Pfeifer full_name: Christian, Pfeifer last_name: Christian - first_name: Simon full_name: Janssen, Simon last_name: Janssen - first_name: Philip full_name: Yang, Philip id: '100432' last_name: Yang - first_name: Uschi full_name: Backes-Gellner, Uschi last_name: Backes-Gellner citation: ama: 'Christian P, Janssen S, Yang P, Backes-Gellner U. Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records. Schmalenbach Business Review. 2017;65(3):270-287. doi:10.1007/bf03396858' apa: 'Christian, P., Janssen, S., Yang, P., & Backes-Gellner, U. (2017). Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records. Schmalenbach Business Review, 65(3), 270–287. https://doi.org/10.1007/bf03396858' bibtex: '@article{Christian_Janssen_Yang_Backes-Gellner_2017, title={Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records}, volume={65}, DOI={10.1007/bf03396858}, number={3}, journal={Schmalenbach Business Review}, publisher={Springer Science and Business Media LLC}, author={Christian, Pfeifer and Janssen, Simon and Yang, Philip and Backes-Gellner, Uschi}, year={2017}, pages={270–287} }' chicago: 'Christian, Pfeifer, Simon Janssen, Philip Yang, and Uschi Backes-Gellner. “Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records.” Schmalenbach Business Review 65, no. 3 (2017): 270–87. https://doi.org/10.1007/bf03396858.' ieee: 'P. Christian, S. Janssen, P. Yang, and U. Backes-Gellner, “Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records,” Schmalenbach Business Review, vol. 65, no. 3, pp. 270–287, 2017, doi: 10.1007/bf03396858.' mla: 'Christian, Pfeifer, et al. “Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records.” Schmalenbach Business Review, vol. 65, no. 3, Springer Science and Business Media LLC, 2017, pp. 270–87, doi:10.1007/bf03396858.' short: P. Christian, S. Janssen, P. Yang, U. Backes-Gellner, Schmalenbach Business Review 65 (2017) 270–287. date_created: 2024-11-25T09:26:40Z date_updated: 2025-04-09T13:19:50Z department: - _id: '814' - _id: '681' doi: 10.1007/bf03396858 intvolume: ' 65' issue: '3' language: - iso: eng page: 270-287 publication: Schmalenbach Business Review publication_identifier: issn: - 1439-2917 - 2194-072X publication_status: published publisher: Springer Science and Business Media LLC status: public title: 'Effects of Training on Employee Suggestions and Promotions: Evidence from Personnel Records' type: journal_article user_id: '80877' volume: 65 year: '2017' ... --- _id: '4953' author: - first_name: Katharina full_name: Radermacher, Katharina id: '47691' last_name: Radermacher - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 - first_name: Anja full_name: Iseke, Anja last_name: Iseke - first_name: Tobias full_name: Tebbe, Tobias last_name: Tebbe citation: ama: Radermacher K, Schneider M, Iseke A, Tebbe T. Signalling to young knowledge workers through architecture? A conjoint analysis. German Journal of Human Resource Management. 2017;(1):71--93. apa: Radermacher, K., Schneider, M., Iseke, A., & Tebbe, T. (2017). Signalling to young knowledge workers through architecture? A conjoint analysis. German Journal of Human Resource Management, 1, 71--93. bibtex: '@article{Radermacher_Schneider_Iseke_Tebbe_2017, title={Signalling to young knowledge workers through architecture? A conjoint analysis}, number={1}, journal={German Journal of Human Resource Management}, author={Radermacher, Katharina and Schneider, Martin and Iseke, Anja and Tebbe, Tobias}, year={2017}, pages={71--93} }' chicago: 'Radermacher, Katharina, Martin Schneider, Anja Iseke, and Tobias Tebbe. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” German Journal of Human Resource Management, no. 1 (2017): 71--93.' ieee: K. Radermacher, M. Schneider, A. Iseke, and T. Tebbe, “Signalling to young knowledge workers through architecture? A conjoint analysis,” German Journal of Human Resource Management, no. 1, pp. 71--93, 2017. mla: Radermacher, Katharina, et al. “Signalling to Young Knowledge Workers through Architecture? A Conjoint Analysis.” German Journal of Human Resource Management, no. 1, 2017, pp. 71--93. short: K. Radermacher, M. Schneider, A. Iseke, T. Tebbe, German Journal of Human Resource Management (2017) 71--93. date_created: 2018-10-26T10:26:28Z date_updated: 2025-05-05T09:54:29Z department: - _id: '178' - _id: '185' issue: '1' language: - iso: eng page: 71--93 publication: German Journal of Human Resource Management publication_status: published status: public title: Signalling to young knowledge workers through architecture? A conjoint analysis type: journal_article user_id: '54657' year: '2017' ... --- _id: '3308' author: - first_name: 'Robin ' full_name: 'Breuer, Robin ' last_name: Breuer citation: ama: 'Breuer R. Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn; 2016.' apa: 'Breuer, R. (2016). Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn.' bibtex: '@book{Breuer_2016, title={Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse}, publisher={Universität Paderborn}, author={Breuer, Robin }, year={2016} }' chicago: 'Breuer, Robin . Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn, 2016.' ieee: 'R. Breuer, Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn, 2016.' mla: 'Breuer, Robin. Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse. Universität Paderborn, 2016.' short: 'R. Breuer, Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse, Universität Paderborn, 2016.' date_created: 2018-06-22T11:46:37Z date_updated: 2022-01-06T06:59:10Z department: - _id: '183' language: - iso: ger project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick title: 'Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse' type: bachelorsthesis user_id: '477' year: '2016' ... --- _id: '3311' author: - first_name: Michaela full_name: Amedick, Michaela last_name: Amedick citation: ama: 'Amedick M. Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität Paderborn; 2016.' apa: 'Amedick, M. (2016). Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität Paderborn.' bibtex: '@book{Amedick_2016, title={Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden}, publisher={Universität Paderborn}, author={Amedick, Michaela}, year={2016} }' chicago: 'Amedick, Michaela. Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität Paderborn, 2016.' ieee: 'M. Amedick, Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität Paderborn, 2016.' mla: 'Amedick, Michaela. Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden. Universität Paderborn, 2016.' short: 'M. Amedick, Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden, Universität Paderborn, 2016.' date_created: 2018-06-22T12:01:15Z date_updated: 2022-01-06T06:59:10Z department: - _id: '183' language: - iso: ger project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publisher: Universität Paderborn status: public supervisor: - first_name: Bernd full_name: Frick, Bernd last_name: Frick title: 'Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden' type: mastersthesis user_id: '477' year: '2016' ... --- _id: '3318' author: - first_name: Vitalik full_name: Melnikov, Vitalik last_name: Melnikov - first_name: Eyke full_name: Hüllermeier, Eyke id: '48129' last_name: Hüllermeier - first_name: Daniel full_name: Kaimann, Daniel id: '18949' last_name: Kaimann - first_name: 'Bernd ' full_name: 'Frick, Bernd ' last_name: Frick - first_name: ' Pritha ' full_name: 'Gupta, Pritha ' last_name: Gupta citation: ama: 'Melnikov V, Hüllermeier E, Kaimann D, Frick B, Gupta Pritha . Pairwise versus Pointwise Ranking: A Case Study. Schedae Informaticae. 2016;25. doi:10.4467/20838476si.16.006.6187' apa: 'Melnikov, V., Hüllermeier, E., Kaimann, D., Frick, B., & Gupta, Pritha . (2016). Pairwise versus Pointwise Ranking: A Case Study. Schedae Informaticae, 25. https://doi.org/10.4467/20838476si.16.006.6187' bibtex: '@article{Melnikov_Hüllermeier_Kaimann_Frick_Gupta_2016, title={Pairwise versus Pointwise Ranking: A Case Study}, volume={25}, DOI={10.4467/20838476si.16.006.6187}, journal={Schedae Informaticae}, publisher={Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego}, author={Melnikov, Vitalik and Hüllermeier, Eyke and Kaimann, Daniel and Frick, Bernd and Gupta, Pritha }, year={2016} }' chicago: 'Melnikov, Vitalik, Eyke Hüllermeier, Daniel Kaimann, Bernd Frick, and Pritha Gupta. “Pairwise versus Pointwise Ranking: A Case Study.” Schedae Informaticae 25 (2016). https://doi.org/10.4467/20838476si.16.006.6187.' ieee: 'V. Melnikov, E. Hüllermeier, D. Kaimann, B. Frick, and Pritha Gupta, “Pairwise versus Pointwise Ranking: A Case Study,” Schedae Informaticae, vol. 25, 2016.' mla: 'Melnikov, Vitalik, et al. “Pairwise versus Pointwise Ranking: A Case Study.” Schedae Informaticae, vol. 25, Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego, 2016, doi:10.4467/20838476si.16.006.6187.' short: V. Melnikov, E. Hüllermeier, D. Kaimann, B. Frick, Pritha Gupta, Schedae Informaticae 25 (2016). date_created: 2018-06-22T14:49:40Z date_updated: 2022-01-06T06:59:10Z ddc: - '000' department: - _id: '355' - _id: '183' doi: 10.4467/20838476si.16.006.6187 file: - access_level: closed content_type: application/pdf creator: ups date_created: 2018-11-02T15:54:38Z date_updated: 2018-11-02T15:54:38Z file_id: '5317' file_name: roz-6-Melnikov.pdf file_size: 1002478 relation: main_file success: 1 file_date_updated: 2018-11-02T15:54:38Z has_accepted_license: '1' intvolume: ' 25' language: - iso: eng project: - _id: '3' name: SFB 901 - Project Area B - _id: '11' name: SFB 901 - Subproject B3 - _id: '8' name: SFB 901 - Subproject A4 - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A publication: Schedae Informaticae publication_identifier: issn: - 2083-8476 publication_status: published publisher: Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego status: public title: 'Pairwise versus Pointwise Ranking: A Case Study' type: journal_article user_id: '15504' volume: 25 year: '2016' ... --- _id: '5700' abstract: - lang: eng text: "Purpose\r\n– The purpose of this paper is to examine the nature of context and its implications for theory and research in service. \r\n\r\nDesign/methodology/approach\r\n– This is a conceptual paper based on exploring existing research and theory related to context in service research. \r\n\r\nFindings\r\n– The characteristics of service make context both important and challenging, there is great contextual diversity in service research as reflected, for example in ecosystems made up of multiple contextual variables. There is a need to identify the context-specific nature of middle range theory and the contextual logic of general theory. The authors explore the challenges of context for service theory and how we might learn from theory in a particular context and test or adapt it in other contexts. \r\n\r\nOriginality/value\r\n– The findings of this paper are of value to researchers seeking to develop and justify theory in service research (general, middle range or theory in use)." article_type: original author: - first_name: Chris full_name: Voss, Chris last_name: Voss - first_name: Helen full_name: Perks, Helen last_name: Perks - first_name: Rui full_name: Sousa, Rui last_name: Sousa - first_name: Lars full_name: Witell, Lars last_name: Witell - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: Voss C, Perks H, Sousa R, Witell L, Wünderlich N. Reflections on Context in Service Research. Journal of Service Management. 2016;27(1):30-36. apa: Voss, C., Perks, H., Sousa, R., Witell, L., & Wünderlich, N. (2016). Reflections on Context in Service Research. Journal of Service Management, 27(1), 30–36. bibtex: '@article{Voss_Perks_Sousa_Witell_Wünderlich_2016, title={Reflections on Context in Service Research.}, volume={27}, number={1}, journal={Journal of Service Management}, publisher={Emerald Group Publishing Limited}, author={Voss, Chris and Perks, Helen and Sousa, Rui and Witell, Lars and Wünderlich, Nancy}, year={2016}, pages={30–36} }' chicago: 'Voss, Chris, Helen Perks, Rui Sousa, Lars Witell, and Nancy Wünderlich. “Reflections on Context in Service Research.” Journal of Service Management 27, no. 1 (2016): 30–36.' ieee: C. Voss, H. Perks, R. Sousa, L. Witell, and N. Wünderlich, “Reflections on Context in Service Research.,” Journal of Service Management, vol. 27, no. 1, pp. 30–36, 2016. mla: Voss, Chris, et al. “Reflections on Context in Service Research.” Journal of Service Management, vol. 27, no. 1, Emerald Group Publishing Limited, 2016, pp. 30–36. short: C. Voss, H. Perks, R. Sousa, L. Witell, N. Wünderlich, Journal of Service Management 27 (2016) 30–36. date_created: 2018-11-15T11:19:00Z date_updated: 2022-01-06T07:02:36Z department: - _id: '181' intvolume: ' 27' issue: '1' keyword: - Research - Service theory language: - iso: eng page: 30-36 publication: Journal of Service Management publication_status: published publisher: Emerald Group Publishing Limited status: public title: Reflections on Context in Service Research. type: journal_article user_id: '37741' volume: 27 year: '2016' ... --- _id: '5775' author: - first_name: Xinyu full_name: Li, Xinyu last_name: Li - first_name: Ronald full_name: Peeters, Ronald last_name: Peeters citation: ama: 'Li X, Peeters R. “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” . “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” . 2016.' apa: 'Li, X., & Peeters, R. (2016). “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” . “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” .' bibtex: '@article{Li_Peeters_2016, title={“Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” }, journal={“Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” }, publisher={PLoS ONE}, author={Li, Xinyu and Peeters, Ronald}, year={2016} }' chicago: 'Li, Xinyu, and Ronald Peeters. “‘Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study’ .” “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” , 2016.' ieee: 'X. Li and R. Peeters, “‘Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study’ ,” “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” , 2016.' mla: 'Li, Xinyu, and Ronald Peeters. “‘Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study’ .” “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” , PLoS ONE, 2016.' short: 'X. Li, R. Peeters, “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” (2016).' date_created: 2018-11-21T10:03:57Z date_updated: 2022-01-06T07:02:40Z department: - _id: '178' - _id: '237' language: - iso: eng publication: '"Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study" ' publication_status: published publisher: PLoS ONE related_material: link: - relation: research_paper url: https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0163783 status: public title: '"Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study" ' type: journal_article user_id: '61720' year: '2016' ... --- _id: '4839' author: - first_name: Michael full_name: Steiner, Michael last_name: Steiner - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Wolfgang full_name: Ulaga, Wolfgang last_name: Ulaga - first_name: Klaus full_name: Backhaus, Klaus last_name: Backhaus citation: ama: Steiner M, Eggert A, Ulaga W, Backhaus K. Do customized service packages impede value capture in industrial markets? Journal of the Academy of marketing Science. 2016;(2):151--165. apa: Steiner, M., Eggert, A., Ulaga, W., & Backhaus, K. (2016). Do customized service packages impede value capture in industrial markets? Journal of the Academy of Marketing Science, (2), 151--165. bibtex: '@article{Steiner_Eggert_Ulaga_Backhaus_2016, title={Do customized service packages impede value capture in industrial markets?}, number={2}, journal={Journal of the Academy of marketing Science}, author={Steiner, Michael and Eggert, Andreas and Ulaga, Wolfgang and Backhaus, Klaus}, year={2016}, pages={151--165} }' chicago: 'Steiner, Michael, Andreas Eggert, Wolfgang Ulaga, and Klaus Backhaus. “Do Customized Service Packages Impede Value Capture in Industrial Markets?” Journal of the Academy of Marketing Science, no. 2 (2016): 151--165.' ieee: M. Steiner, A. Eggert, W. Ulaga, and K. Backhaus, “Do customized service packages impede value capture in industrial markets?,” Journal of the Academy of marketing Science, no. 2, pp. 151--165, 2016. mla: Steiner, Michael, et al. “Do Customized Service Packages Impede Value Capture in Industrial Markets?” Journal of the Academy of Marketing Science, no. 2, 2016, pp. 151--165. short: M. Steiner, A. Eggert, W. Ulaga, K. Backhaus, Journal of the Academy of Marketing Science (2016) 151--165. date_created: 2018-10-25T08:16:41Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' issue: '2' page: 151--165 publication: Journal of the Academy of marketing Science status: public title: Do customized service packages impede value capture in industrial markets? type: journal_article user_id: '57352' year: '2016' ... --- _id: '4842' author: - first_name: Eva full_name: Boehm, Eva last_name: Boehm - first_name: Christof full_name: Backhaus, Christof last_name: Backhaus - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Tim full_name: Cummins, Tim last_name: Cummins citation: ama: 'Boehm E, Backhaus C, Eggert A, Cummins T. Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective. Journal of Strategic Contracting and Negotiation. 2016;(1-2):128--149.' apa: 'Boehm, E., Backhaus, C., Eggert, A., & Cummins, T. (2016). Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective. Journal of Strategic Contracting and Negotiation, (1–2), 128--149.' bibtex: '@article{Boehm_Backhaus_Eggert_Cummins_2016, title={Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective}, number={1–2}, journal={Journal of Strategic Contracting and Negotiation}, author={Boehm, Eva and Backhaus, Christof and Eggert, Andreas and Cummins, Tim}, year={2016}, pages={128--149} }' chicago: 'Boehm, Eva, Christof Backhaus, Andreas Eggert, and Tim Cummins. “Understanding Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” Journal of Strategic Contracting and Negotiation, no. 1–2 (2016): 128--149.' ieee: 'E. Boehm, C. Backhaus, A. Eggert, and T. Cummins, “Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective,” Journal of Strategic Contracting and Negotiation, no. 1–2, pp. 128--149, 2016.' mla: 'Boehm, Eva, et al. “Understanding Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” Journal of Strategic Contracting and Negotiation, no. 1–2, 2016, pp. 128--149.' short: E. Boehm, C. Backhaus, A. Eggert, T. Cummins, Journal of Strategic Contracting and Negotiation (2016) 128--149. date_created: 2018-10-25T08:22:29Z date_updated: 2022-01-06T07:01:27Z department: - _id: '180' issue: 1-2 page: 128--149 publication: Journal of Strategic Contracting and Negotiation status: public title: 'Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective' type: journal_article user_id: '57352' year: '2016' ... --- _id: '4843' author: - first_name: Michael full_name: Steiner, Michael last_name: Steiner - first_name: Nico full_name: Wiegand, Nico last_name: Wiegand - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Klaus full_name: Backhaus, Klaus last_name: Backhaus citation: ama: 'Steiner M, Wiegand N, Eggert A, Backhaus K. Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations. International Journal of Research in Marketing. 2016;(2):276--296.' apa: 'Steiner, M., Wiegand, N., Eggert, A., & Backhaus, K. (2016). Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations. International Journal of Research in Marketing, (2), 276--296.' bibtex: '@article{Steiner_Wiegand_Eggert_Backhaus_2016, title={Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations}, number={2}, journal={International Journal of Research in Marketing}, author={Steiner, Michael and Wiegand, Nico and Eggert, Andreas and Backhaus, Klaus}, year={2016}, pages={276--296} }' chicago: 'Steiner, Michael, Nico Wiegand, Andreas Eggert, and Klaus Backhaus. “Platform Adoption in System Markets: The Roles of Preference Heterogeneity and Consumer Expectations.” International Journal of Research in Marketing, no. 2 (2016): 276--296.' ieee: 'M. Steiner, N. Wiegand, A. Eggert, and K. Backhaus, “Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations,” International Journal of Research in Marketing, no. 2, pp. 276--296, 2016.' mla: 'Steiner, Michael, et al. “Platform Adoption in System Markets: The Roles of Preference Heterogeneity and Consumer Expectations.” International Journal of Research in Marketing, no. 2, 2016, pp. 276--296.' short: M. Steiner, N. Wiegand, A. Eggert, K. Backhaus, International Journal of Research in Marketing (2016) 276--296. date_created: 2018-10-25T08:27:48Z date_updated: 2022-01-06T07:01:27Z department: - _id: '180' issue: '2' page: 276--296 publication: International Journal of Research in Marketing status: public title: 'Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations' type: journal_article user_id: '57352' year: '2016' ... --- _id: '4845' author: - first_name: Stephan M full_name: Wagner, Stephan M last_name: Wagner - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert citation: ama: 'Wagner SM, Eggert A. Co-management of purchasing and marketing: Why, when and how? Industrial Marketing Management. 2016:27--36.' apa: 'Wagner, S. M., & Eggert, A. (2016). Co-management of purchasing and marketing: Why, when and how? Industrial Marketing Management, 27--36.' bibtex: '@article{Wagner_Eggert_2016, title={Co-management of purchasing and marketing: Why, when and how?}, journal={Industrial Marketing Management}, author={Wagner, Stephan M and Eggert, Andreas}, year={2016}, pages={27--36} }' chicago: 'Wagner, Stephan M, and Andreas Eggert. “Co-Management of Purchasing and Marketing: Why, When and How?” Industrial Marketing Management, 2016, 27--36.' ieee: 'S. M. Wagner and A. Eggert, “Co-management of purchasing and marketing: Why, when and how?,” Industrial Marketing Management, pp. 27--36, 2016.' mla: 'Wagner, Stephan M., and Andreas Eggert. “Co-Management of Purchasing and Marketing: Why, When and How?” Industrial Marketing Management, 2016, pp. 27--36.' short: S.M. Wagner, A. Eggert, Industrial Marketing Management (2016) 27--36. date_created: 2018-10-25T08:49:39Z date_updated: 2022-01-06T07:01:27Z department: - _id: '180' page: 27--36 publication: Industrial Marketing Management status: public title: 'Co-management of purchasing and marketing: Why, when and how?' type: journal_article user_id: '57352' year: '2016' ... --- _id: '4870' author: - first_name: René full_name: Fahr, René last_name: Fahr citation: ama: 'Fahr R. Verantwortung macht Sinn: Corporate Social Responsibility. Personnel Quarterly Vol 4. 2016.' apa: 'Fahr, R. (2016). Verantwortung macht Sinn: Corporate Social Responsibility. Personnel Quarterly Vol. 4.' bibtex: '@article{Fahr_2016, title={Verantwortung macht Sinn: Corporate Social Responsibility}, journal={Personnel Quarterly Vol. 4}, author={Fahr, René}, year={2016} }' chicago: 'Fahr, René. “Verantwortung Macht Sinn: Corporate Social Responsibility.” Personnel Quarterly Vol. 4, 2016.' ieee: 'R. Fahr, “Verantwortung macht Sinn: Corporate Social Responsibility,” Personnel Quarterly Vol. 4, 2016.' mla: 'Fahr, René. “Verantwortung Macht Sinn: Corporate Social Responsibility.” Personnel Quarterly Vol. 4, 2016.' short: R. Fahr, Personnel Quarterly Vol. 4 (2016). date_created: 2018-10-26T06:44:26Z date_updated: 2022-01-06T07:01:28Z department: - _id: '178' - _id: '179' publication: Personnel Quarterly Vol. 4 status: public title: 'Verantwortung macht Sinn: Corporate Social Responsibility' type: journal_article user_id: '69384' year: '2016' ... --- _id: '4951' abstract: - lang: eng text: Despite the rapid growth and potential of technology-based services, managers' greatest challenges are gaining customer acceptance and increasing usage of these new innovative services. In the B2C field, studies of self-service technology show that perceived risk is an important factor influencing the use of service technology. Though prior research explores different risk types that emerge in consumer settings, risk perception in the B2B setting lacks a detailed examination of different risk types influencing technology-based service adoption. Data from 49 qualitative interviews with providers and customers in two different B2B industries inform this study. The findings emphasize the importance of functional and financial risks in a B2B context and show that business customers' personal and psychological fears hinder their use of technology-based services. Results highlight differences in risk perception and evaluation between customers and providers. article_type: original author: - first_name: Stefanie full_name: Paluch, Stefanie last_name: Paluch - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: Paluch S, Wünderlich N. Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings. Journal of business Research. 2016;69(7):2424--2431. apa: Paluch, S., & Wünderlich, N. (2016). Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings. Journal of Business Research, 69(7), 2424--2431. bibtex: '@article{Paluch_Wünderlich_2016, title={Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.}, volume={69}, number={7}, journal={Journal of business Research}, publisher={Elsevier}, author={Paluch, Stefanie and Wünderlich, Nancy}, year={2016}, pages={2424--2431} }' chicago: 'Paluch, Stefanie, and Nancy Wünderlich. “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.” Journal of Business Research 69, no. 7 (2016): 2424--2431.' ieee: S. Paluch and N. Wünderlich, “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.,” Journal of business Research, vol. 69, no. 7, pp. 2424--2431, 2016. mla: Paluch, Stefanie, and Nancy Wünderlich. “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.” Journal of Business Research, vol. 69, no. 7, Elsevier, 2016, pp. 2424--2431. short: S. Paluch, N. Wünderlich, Journal of Business Research 69 (2016) 2424--2431. date_created: 2018-10-26T10:20:07Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '181' intvolume: ' 69' issue: '7' keyword: - Risk perception - Technology-based service innovations - Business-to-business context - Interview study - Risk categories - Smart service language: - iso: eng page: 2424--2431 publication: Journal of business Research publication_status: published publisher: Elsevier status: public title: Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings. type: journal_article user_id: '37741' volume: 69 year: '2016' ... --- _id: '4967' author: - first_name: Marieke full_name: Born, Marieke last_name: Born - first_name: Agnes full_name: Akkerman, Agnes last_name: Akkerman - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: 'Born M, Akkerman A, Thommes K. Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization. Social science research. 2016:58--72.' apa: 'Born, M., Akkerman, A., & Thommes, K. (2016). Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization. Social Science Research, 58--72.' bibtex: '@article{Born_Akkerman_Thommes_2016, title={Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization}, journal={Social science research}, author={Born, Marieke and Akkerman, Agnes and Thommes, Kirsten}, year={2016}, pages={58--72} }' chicago: 'Born, Marieke, Agnes Akkerman, and Kirsten Thommes. “Peer Influence on Protest Participation: Communication and Trust between Co-Workers as Inhibitors or Facilitators of Mobilization.” Social Science Research, 2016, 58--72.' ieee: 'M. Born, A. Akkerman, and K. Thommes, “Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization,” Social science research, pp. 58--72, 2016.' mla: 'Born, Marieke, et al. “Peer Influence on Protest Participation: Communication and Trust between Co-Workers as Inhibitors or Facilitators of Mobilization.” Social Science Research, 2016, pp. 58--72.' short: M. Born, A. Akkerman, K. Thommes, Social Science Research (2016) 58--72. date_created: 2018-10-29T08:40:21Z date_updated: 2022-01-06T07:01:31Z department: - _id: '178' - _id: '184' page: 58--72 publication: Social science research status: public title: 'Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization' type: journal_article user_id: '69384' year: '2016' ... --- _id: '4988' author: - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes - first_name: Simon full_name: Oertel, Simon last_name: Oertel citation: ama: 'Thommes K, Oertel S. Elements of Organizational Identity and the Role of a Firm’s History. In: Academy of Management Proceedings. ; 2016:13754.' apa: Thommes, K., & Oertel, S. (2016). Elements of Organizational Identity and the Role of a Firm’s History. In Academy of Management Proceedings (p. 13754). bibtex: '@inproceedings{Thommes_Oertel_2016, title={Elements of Organizational Identity and the Role of a Firm’s History}, number={1}, booktitle={Academy of Management Proceedings}, author={Thommes, Kirsten and Oertel, Simon}, year={2016}, pages={13754} }' chicago: Thommes, Kirsten, and Simon Oertel. “Elements of Organizational Identity and the Role of a Firm’s History.” In Academy of Management Proceedings, 13754, 2016. ieee: K. Thommes and S. Oertel, “Elements of Organizational Identity and the Role of a Firm’s History,” in Academy of Management Proceedings, 2016, no. 1, p. 13754. mla: Thommes, Kirsten, and Simon Oertel. “Elements of Organizational Identity and the Role of a Firm’s History.” Academy of Management Proceedings, no. 1, 2016, p. 13754. short: 'K. Thommes, S. Oertel, in: Academy of Management Proceedings, 2016, p. 13754.' date_created: 2018-10-29T10:50:37Z date_updated: 2022-01-06T07:01:33Z department: - _id: '178' - _id: '184' issue: '1' page: '13754' publication: Academy of Management Proceedings status: public title: Elements of Organizational Identity and the Role of a Firm’s History type: conference user_id: '69384' year: '2016' ... --- _id: '4989' author: - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: 'Thommes K. Entrepreneurial activity-The impact of childhood. In: Academy of Management Proceedings. ; 2016:13740.' apa: Thommes, K. (2016). Entrepreneurial activity-The impact of childhood. In Academy of Management Proceedings (p. 13740). bibtex: '@inproceedings{Thommes_2016, title={Entrepreneurial activity-The impact of childhood}, number={1}, booktitle={Academy of Management Proceedings}, author={Thommes, Kirsten}, year={2016}, pages={13740} }' chicago: Thommes, Kirsten. “Entrepreneurial Activity-The Impact of Childhood.” In Academy of Management Proceedings, 13740, 2016. ieee: K. Thommes, “Entrepreneurial activity-The impact of childhood,” in Academy of Management Proceedings, 2016, no. 1, p. 13740. mla: Thommes, Kirsten. “Entrepreneurial Activity-The Impact of Childhood.” Academy of Management Proceedings, no. 1, 2016, p. 13740. short: 'K. Thommes, in: Academy of Management Proceedings, 2016, p. 13740.' date_created: 2018-10-29T10:51:33Z date_updated: 2022-01-06T07:01:33Z department: - _id: '178' - _id: '184' issue: '1' page: '13740' publication: Academy of Management Proceedings status: public title: Entrepreneurial activity-The impact of childhood type: conference user_id: '69384' year: '2016' ...