---
_id: '46682'
author:
- first_name: C.
  full_name: Cramer, C.
  last_name: Cramer
- first_name: Eva
  full_name: Böhm, Eva
  id: '3043'
  last_name: Böhm
  orcid: 0000-0001-6053-1012
- first_name: A.
  full_name: Eggert, A.
  last_name: Eggert
citation:
  ama: 'Cramer C, Böhm E, Eggert A. The service award paradox. In: <i>45rd EMAC Annual
    Conference, Oslo</i>. ; 2016.'
  apa: Cramer, C., Böhm, E., &#38; Eggert, A. (2016). The service award paradox. <i>45rd
    EMAC Annual Conference, Oslo</i>. 45rd EMAC Annual Conference, Oslo.
  bibtex: '@inproceedings{Cramer_Böhm_Eggert_2016, title={The service award paradox},
    booktitle={45rd EMAC Annual Conference, Oslo}, author={Cramer, C. and Böhm, Eva
    and Eggert, A.}, year={2016} }'
  chicago: Cramer, C., Eva Böhm, and A. Eggert. “The Service Award Paradox.” In <i>45rd
    EMAC Annual Conference, Oslo</i>, 2016.
  ieee: C. Cramer, E. Böhm, and A. Eggert, “The service award paradox,” presented
    at the 45rd EMAC Annual Conference, Oslo, 2016.
  mla: Cramer, C., et al. “The Service Award Paradox.” <i>45rd EMAC Annual Conference,
    Oslo</i>, 2016.
  short: 'C. Cramer, E. Böhm, A. Eggert, in: 45rd EMAC Annual Conference, Oslo, 2016.'
conference:
  location: Oslo
  name: 45rd EMAC Annual Conference
date_created: 2023-08-25T08:57:02Z
date_updated: 2023-08-25T10:06:02Z
department:
- _id: '785'
language:
- iso: eng
publication: 45rd EMAC Annual Conference, Oslo
publication_status: published
status: public
title: The service award paradox
type: conference
user_id: '49063'
year: '2016'
...
---
_id: '46663'
author:
- first_name: Eva
  full_name: Böhm, Eva
  id: '3043'
  last_name: Böhm
  orcid: 0000-0001-6053-1012
- first_name: C.
  full_name: Backhaus, C.
  last_name: Backhaus
- first_name: A.
  full_name: Eggert, A.
  last_name: Eggert
- first_name: T.
  full_name: Cummins, T.
  last_name: Cummins
citation:
  ama: 'Böhm E, Backhaus C, Eggert A, Cummins T. Understanding outcome-based contracts:
    Benefits and risks from the buyers’ and sellers’ perspective. <i>Journal of Strategic
    Contracting and Negotiation,  (ausgezeichnet mit Best Paper Award)</i>. 2016;3(1-2):128-149.'
  apa: 'Böhm, E., Backhaus, C., Eggert, A., &#38; Cummins, T. (2016). Understanding
    outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective.
    <i>Journal of Strategic Contracting and Negotiation,  (Ausgezeichnet Mit Best
    Paper Award)</i>, <i>3</i>(1–2), 128–149.'
  bibtex: '@article{Böhm_Backhaus_Eggert_Cummins_2016, title={Understanding outcome-based
    contracts: Benefits and risks from the buyers’ and sellers’ perspective}, volume={3},
    number={1–2}, journal={Journal of Strategic Contracting and Negotiation,  (ausgezeichnet
    mit Best Paper Award)}, author={Böhm, Eva and Backhaus, C. and Eggert, A. and
    Cummins, T.}, year={2016}, pages={128–149} }'
  chicago: 'Böhm, Eva, C. Backhaus, A. Eggert, and T. Cummins. “Understanding Outcome-Based
    Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” <i>Journal
    of Strategic Contracting and Negotiation,  (Ausgezeichnet Mit Best Paper Award)</i>
    3, no. 1–2 (2016): 128–49.'
  ieee: 'E. Böhm, C. Backhaus, A. Eggert, and T. Cummins, “Understanding outcome-based
    contracts: Benefits and risks from the buyers’ and sellers’ perspective,” <i>Journal
    of Strategic Contracting and Negotiation,  (ausgezeichnet mit Best Paper Award)</i>,
    vol. 3, no. 1–2, pp. 128–149, 2016.'
  mla: 'Böhm, Eva, et al. “Understanding Outcome-Based Contracts: Benefits and Risks
    from the Buyers’ and Sellers’ Perspective.” <i>Journal of Strategic Contracting
    and Negotiation,  (Ausgezeichnet Mit Best Paper Award)</i>, vol. 3, no. 1–2, 2016,
    pp. 128–49.'
  short: E. Böhm, C. Backhaus, A. Eggert, T. Cummins, Journal of Strategic Contracting
    and Negotiation,  (Ausgezeichnet Mit Best Paper Award) 3 (2016) 128–149.
date_created: 2023-08-25T07:21:14Z
date_updated: 2023-08-25T10:07:59Z
department:
- _id: '785'
intvolume: '         3'
issue: 1-2
language:
- iso: eng
page: 128-149
publication: Journal of Strategic Contracting and Negotiation,  (ausgezeichnet mit
  Best Paper Award)
publication_status: published
status: public
title: 'Understanding outcome-based contracts: Benefits and risks from the buyers’
  and sellers’ perspective'
type: journal_article
user_id: '49063'
volume: 3
year: '2016'
...
---
_id: '46664'
author:
- first_name: I.
  full_name: Garnefeld, I.
  last_name: Garnefeld
- first_name: Eva
  full_name: Böhm, Eva
  id: '3043'
  last_name: Böhm
  orcid: 0000-0001-6053-1012
- first_name: L.
  full_name: Feider, L.
  last_name: Feider
citation:
  ama: 'Garnefeld I, Böhm E, Feider L. Retourenmanagement zur Steigerung des Kundenwerts.
    In: Günther B, Helm S, Eggert A, eds. <i>Kundenwert: Grundlagen – Innovative Konzepte
    – Praktische Umsetzungen</i>. 2nd ed. ; 2016.'
  apa: 'Garnefeld, I., Böhm, E., &#38; Feider, L. (2016). Retourenmanagement zur Steigerung
    des Kundenwerts. In B. Günther, S. Helm, &#38; A. Eggert (Eds.), <i>Kundenwert:
    Grundlagen – Innovative Konzepte – Praktische Umsetzungen</i> (2nd ed.).'
  bibtex: '@inbook{Garnefeld_Böhm_Feider_2016, edition={2}, title={Retourenmanagement
    zur Steigerung des Kundenwerts}, booktitle={Kundenwert: Grundlagen – Innovative
    Konzepte – Praktische Umsetzungen}, author={Garnefeld, I. and Böhm, Eva and Feider,
    L.}, editor={Günther, B. and Helm, S. and Eggert, A.}, year={2016} }'
  chicago: 'Garnefeld, I., Eva Böhm, and L. Feider. “Retourenmanagement zur Steigerung
    des Kundenwerts.” In <i>Kundenwert: Grundlagen – Innovative Konzepte – Praktische
    Umsetzungen</i>, edited by B. Günther, S. Helm, and A. Eggert, 2nd ed., 2016.'
  ieee: 'I. Garnefeld, E. Böhm, and L. Feider, “Retourenmanagement zur Steigerung
    des Kundenwerts,” in <i>Kundenwert: Grundlagen – Innovative Konzepte – Praktische
    Umsetzungen</i>, 2nd ed., B. Günther, S. Helm, and A. Eggert, Eds. 2016.'
  mla: 'Garnefeld, I., et al. “Retourenmanagement zur Steigerung des Kundenwerts.”
    <i>Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen</i>,
    edited by B. Günther et al., 2nd ed., 2016.'
  short: 'I. Garnefeld, E. Böhm, L. Feider, in: B. Günther, S. Helm, A. Eggert (Eds.),
    Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen, 2nd ed.,
    2016.'
date_created: 2023-08-25T07:22:49Z
date_updated: 2023-08-25T10:07:53Z
department:
- _id: '785'
edition: '2'
editor:
- first_name: B.
  full_name: Günther, B.
  last_name: Günther
- first_name: S.
  full_name: Helm, S.
  last_name: Helm
- first_name: A.
  full_name: Eggert, A.
  last_name: Eggert
language:
- iso: ger
publication: 'Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen'
publication_status: published
status: public
title: Retourenmanagement zur Steigerung des Kundenwerts
type: book_chapter
user_id: '49063'
year: '2016'
...
---
_id: '46640'
author:
- first_name: Eva
  full_name: Böhm, Eva
  id: '3043'
  last_name: Böhm
  orcid: 0000-0001-6053-1012
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
- first_name: Christoph
  full_name: Thiesbrummel, Christoph
  last_name: Thiesbrummel
citation:
  ama: 'Böhm E, Eggert A, Thiesbrummel C. Service transition: A viable option for
    manufacturing companies with deteriorating financial performance? <i>Industrial
    Marketing Management</i>. 2016;60(1):101-111. doi:<a href="https://doi.org/10.1016/j.indmarman.2016.04.007">10.1016/j.indmarman.2016.04.007</a>'
  apa: 'Böhm, E., Eggert, A., &#38; Thiesbrummel, C. (2016). Service transition: A
    viable option for manufacturing companies with deteriorating financial performance?
    <i>Industrial Marketing Management</i>, <i>60</i>(1), 101–111. <a href="https://doi.org/10.1016/j.indmarman.2016.04.007">https://doi.org/10.1016/j.indmarman.2016.04.007</a>'
  bibtex: '@article{Böhm_Eggert_Thiesbrummel_2016, title={Service transition: A viable
    option for manufacturing companies with deteriorating financial performance?},
    volume={60}, DOI={<a href="https://doi.org/10.1016/j.indmarman.2016.04.007">10.1016/j.indmarman.2016.04.007</a>},
    number={1}, journal={Industrial Marketing Management}, publisher={Elsevier BV},
    author={Böhm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}, year={2016},
    pages={101–111} }'
  chicago: 'Böhm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition:
    A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?”
    <i>Industrial Marketing Management</i> 60, no. 1 (2016): 101–11. <a href="https://doi.org/10.1016/j.indmarman.2016.04.007">https://doi.org/10.1016/j.indmarman.2016.04.007</a>.'
  ieee: 'E. Böhm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option
    for manufacturing companies with deteriorating financial performance?,” <i>Industrial
    Marketing Management</i>, vol. 60, no. 1, pp. 101–111, 2016, doi: <a href="https://doi.org/10.1016/j.indmarman.2016.04.007">10.1016/j.indmarman.2016.04.007</a>.'
  mla: 'Böhm, Eva, et al. “Service Transition: A Viable Option for Manufacturing Companies
    with Deteriorating Financial Performance?” <i>Industrial Marketing Management</i>,
    vol. 60, no. 1, Elsevier BV, 2016, pp. 101–11, doi:<a href="https://doi.org/10.1016/j.indmarman.2016.04.007">10.1016/j.indmarman.2016.04.007</a>.'
  short: E. Böhm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management 60 (2016)
    101–111.
date_created: 2023-08-22T13:31:06Z
date_updated: 2023-09-01T10:19:09Z
department:
- _id: '785'
doi: 10.1016/j.indmarman.2016.04.007
intvolume: '        60'
issue: '1'
keyword:
- Marketing
language:
- iso: eng
page: 101-111
publication: Industrial Marketing Management
publication_identifier:
  issn:
  - 0019-8501
publication_status: published
publisher: Elsevier BV
status: public
title: 'Service transition: A viable option for manufacturing companies with deteriorating
  financial performance?'
type: journal_article
user_id: '49063'
volume: 60
year: '2016'
...
---
_id: '45747'
author:
- first_name: Carina
  full_name: Witte, Carina
  id: '23755'
  last_name: Witte
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
citation:
  ama: 'Witte C, Steinhoff L, Eggert A. The Power of Gift Purchases in Strengthening
    Customer-Company Relationships. In: <i>Proceedings of the 45th European Marketing
    Academy (EMAC) Conference, Oslo</i>. ; 2016.'
  apa: Witte, C., Steinhoff, L., &#38; Eggert, A. (2016). The Power of Gift Purchases
    in Strengthening Customer-Company Relationships. <i>Proceedings of the 45th European
    Marketing Academy (EMAC) Conference, Oslo</i>. Proceedings of the 45th European
    Marketing Academy (EMAC) Conference, Oslo.
  bibtex: '@inproceedings{Witte_Steinhoff_Eggert_2016, title={The Power of Gift Purchases
    in Strengthening Customer-Company Relationships}, booktitle={Proceedings of the
    45th European Marketing Academy (EMAC) Conference, Oslo}, author={Witte, Carina
    and Steinhoff, Lena and Eggert, Andreas}, year={2016} }'
  chicago: Witte, Carina, Lena Steinhoff, and Andreas Eggert. “The Power of Gift Purchases
    in Strengthening Customer-Company Relationships.” In <i>Proceedings of the 45th
    European Marketing Academy (EMAC) Conference, Oslo</i>, 2016.
  ieee: C. Witte, L. Steinhoff, and A. Eggert, “The Power of Gift Purchases in Strengthening
    Customer-Company Relationships,” presented at the Proceedings of the 45th European
    Marketing Academy (EMAC) Conference, Oslo, 2016.
  mla: Witte, Carina, et al. “The Power of Gift Purchases in Strengthening Customer-Company
    Relationships.” <i>Proceedings of the 45th European Marketing Academy (EMAC) Conference,
    Oslo</i>, 2016.
  short: 'C. Witte, L. Steinhoff, A. Eggert, in: Proceedings of the 45th European
    Marketing Academy (EMAC) Conference, Oslo, 2016.'
conference:
  location: Oslo
  name: Proceedings of the 45th European Marketing Academy (EMAC) Conference
date_created: 2023-06-22T17:02:46Z
date_updated: 2024-11-08T10:43:44Z
department:
- _id: '733'
language:
- iso: eng
publication: Proceedings of the 45th European Marketing Academy (EMAC) Conference,
  Oslo
publication_status: published
status: public
title: The Power of Gift Purchases in Strengthening Customer-Company Relationships
type: conference
user_id: '4336'
year: '2016'
...
---
_id: '63915'
author:
- first_name: Jenny
  full_name: Bartuli, Jenny
  last_name: Bartuli
- first_name: Behnud
  full_name: Mir Djawadi, Behnud
  id: '26032'
  last_name: Mir Djawadi
  orcid: 0000-0002-6271-5912
- first_name: Fahr
  full_name: René, Fahr
  last_name: René
citation:
  ama: 'Bartuli J, Mir Djawadi B, René F. <i>Business Ethics in Organizations: An
    Experimental Examination of Whistleblowing and Personality</i>. Vol No. 10190.;
    2016.'
  apa: 'Bartuli, J., Mir Djawadi, B., &#38; René, F. (2016). <i>Business Ethics in
    Organizations: An Experimental Examination of Whistleblowing and Personality:
    Vol. No. 10190</i>.'
  bibtex: '@book{Bartuli_Mir Djawadi_René_2016, series={IZA Discussion Paper }, title={Business
    Ethics in Organizations: An Experimental Examination of Whistleblowing and Personality},
    volume={No. 10190}, author={Bartuli, Jenny and Mir Djawadi, Behnud and René, Fahr},
    year={2016}, collection={IZA Discussion Paper } }'
  chicago: 'Bartuli, Jenny, Behnud Mir Djawadi, and Fahr René. <i>Business Ethics
    in Organizations: An Experimental Examination of Whistleblowing and Personality</i>.
    Vol. No. 10190. IZA Discussion Paper , 2016.'
  ieee: 'J. Bartuli, B. Mir Djawadi, and F. René, <i>Business Ethics in Organizations:
    An Experimental Examination of Whistleblowing and Personality</i>, vol. No. 10190.
    2016.'
  mla: 'Bartuli, Jenny, et al. <i>Business Ethics in Organizations: An Experimental
    Examination of Whistleblowing and Personality</i>. 2016.'
  short: 'J. Bartuli, B. Mir Djawadi, F. René, Business Ethics in Organizations: An
    Experimental Examination of Whistleblowing and Personality, 2016.'
date_created: 2026-02-06T14:07:08Z
date_updated: 2026-03-27T16:11:33Z
ddc:
- '330'
department:
- _id: '179'
file:
- access_level: closed
  content_type: application/pdf
  creator: bdjawadi
  date_created: 2026-02-06T14:09:02Z
  date_updated: 2026-02-06T14:09:02Z
  file_id: '63916'
  file_name: dp10190_2016.pdf
  file_size: 831017
  relation: main_file
  success: 1
file_date_updated: 2026-02-06T14:09:02Z
has_accepted_license: '1'
language:
- iso: eng
series_title: 'IZA Discussion Paper '
status: public
title: 'Business Ethics in Organizations: An Experimental Examination of Whistleblowing
  and Personality'
type: working_paper
user_id: '26032'
volume: No. 10190
year: '2016'
...
---
_id: '63914'
author:
- first_name: Behnud
  full_name: Mir Djawadi, Behnud
  id: '26032'
  last_name: Mir Djawadi
  orcid: 0000-0002-6271-5912
- first_name: René
  full_name: Fahr, René
  id: '111'
  last_name: Fahr
- first_name: Florian
  full_name: Turk, Florian
  last_name: Turk
citation:
  ama: 'Mir Djawadi B, Fahr R, Turk F. Tailored Financial Incentives to Fight Medical
    Non-Persistence in Therapeutic Treatment: A Behavioral Economic Engineering Approach.
    <i>SSRN Electronic Journal</i>. Published online 2016. doi:<a href="https://doi.org/10.2139/ssrn.2713058">10.2139/ssrn.2713058</a>'
  apa: 'Mir Djawadi, B., Fahr, R., &#38; Turk, F. (2016). Tailored Financial Incentives
    to Fight Medical Non-Persistence in Therapeutic Treatment: A Behavioral Economic
    Engineering Approach. <i>SSRN Electronic Journal</i>. <a href="https://doi.org/10.2139/ssrn.2713058">https://doi.org/10.2139/ssrn.2713058</a>'
  bibtex: '@article{Mir Djawadi_Fahr_Turk_2016, title={Tailored Financial Incentives
    to Fight Medical Non-Persistence in Therapeutic Treatment: A Behavioral Economic
    Engineering Approach}, DOI={<a href="https://doi.org/10.2139/ssrn.2713058">10.2139/ssrn.2713058</a>},
    journal={SSRN Electronic Journal}, publisher={Elsevier BV}, author={Mir Djawadi,
    Behnud and Fahr, René and Turk, Florian}, year={2016} }'
  chicago: 'Mir Djawadi, Behnud, René Fahr, and Florian Turk. “Tailored Financial
    Incentives to Fight Medical Non-Persistence in Therapeutic Treatment: A Behavioral
    Economic Engineering Approach.” <i>SSRN Electronic Journal</i>, 2016. <a href="https://doi.org/10.2139/ssrn.2713058">https://doi.org/10.2139/ssrn.2713058</a>.'
  ieee: 'B. Mir Djawadi, R. Fahr, and F. Turk, “Tailored Financial Incentives to Fight
    Medical Non-Persistence in Therapeutic Treatment: A Behavioral Economic Engineering
    Approach,” <i>SSRN Electronic Journal</i>, 2016, doi: <a href="https://doi.org/10.2139/ssrn.2713058">10.2139/ssrn.2713058</a>.'
  mla: 'Mir Djawadi, Behnud, et al. “Tailored Financial Incentives to Fight Medical
    Non-Persistence in Therapeutic Treatment: A Behavioral Economic Engineering Approach.”
    <i>SSRN Electronic Journal</i>, Elsevier BV, 2016, doi:<a href="https://doi.org/10.2139/ssrn.2713058">10.2139/ssrn.2713058</a>.'
  short: B. Mir Djawadi, R. Fahr, F. Turk, SSRN Electronic Journal (2016).
date_created: 2026-02-06T14:01:42Z
date_updated: 2026-03-27T16:12:10Z
department:
- _id: '179'
doi: 10.2139/ssrn.2713058
language:
- iso: eng
publication: SSRN Electronic Journal
publication_identifier:
  issn:
  - 1556-5068
publication_status: published
publisher: Elsevier BV
status: public
title: 'Tailored Financial Incentives to Fight Medical Non-Persistence in Therapeutic
  Treatment: A Behavioral Economic Engineering Approach'
type: journal_article
user_id: '26032'
year: '2016'
...
---
_id: '3309'
author:
- first_name: Patrizia
  full_name: Fanasch, Patrizia
  last_name: Fanasch
citation:
  ama: Fanasch P. <i>Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit
    auf den Zusammenhang von Reputation und Unternehmenserfolg</i>. Universität Paderborn;
    2015.
  apa: Fanasch, P. (2015). <i>Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit
    auf den Zusammenhang von Reputation und Unternehmenserfolg</i>. Universität Paderborn.
  bibtex: '@book{Fanasch_2015, title={Erfolg durch Persönlichkeit? Der Einfluss der
    Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg},
    publisher={Universität Paderborn}, author={Fanasch, Patrizia}, year={2015} }'
  chicago: Fanasch, Patrizia. <i>Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit
    auf den Zusammenhang von Reputation und Unternehmenserfolg</i>. Universität Paderborn,
    2015.
  ieee: P. Fanasch, <i>Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit
    auf den Zusammenhang von Reputation und Unternehmenserfolg</i>. Universität Paderborn,
    2015.
  mla: Fanasch, Patrizia. <i>Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit
    auf den Zusammenhang von Reputation und Unternehmenserfolg</i>. Universität Paderborn,
    2015.
  short: P. Fanasch, Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit
    auf den Zusammenhang von Reputation und Unternehmenserfolg, Universität Paderborn,
    2015.
date_created: 2018-06-22T11:57:31Z
date_updated: 2022-01-06T06:59:10Z
department:
- _id: '183'
language:
- iso: ger
project:
- _id: '1'
  name: SFB 901
- _id: '2'
  name: SFB 901 - Project Area A
- _id: '8'
  name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
  full_name: Frick, Bernd
  last_name: Frick
title: Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den
  Zusammenhang von Reputation und Unternehmenserfolg
type: mastersthesis
user_id: '477'
year: '2015'
...
---
_id: '3310'
author:
- first_name: Gregor Paul
  full_name: Walczok, Gregor Paul
  last_name: Walczok
citation:
  ama: Walczok GP. <i>Die Veränderung des Mobilfunkmarktes durch die Discountanbieter</i>.
    Universität Paderborn; 2015.
  apa: Walczok, G. P. (2015). <i>Die Veränderung des Mobilfunkmarktes durch die Discountanbieter</i>.
    Universität Paderborn.
  bibtex: '@book{Walczok_2015, title={Die Veränderung des Mobilfunkmarktes durch die
    Discountanbieter}, publisher={Universität Paderborn}, author={Walczok, Gregor
    Paul}, year={2015} }'
  chicago: Walczok, Gregor Paul. <i>Die Veränderung des Mobilfunkmarktes durch die
    Discountanbieter</i>. Universität Paderborn, 2015.
  ieee: G. P. Walczok, <i>Die Veränderung des Mobilfunkmarktes durch die Discountanbieter</i>.
    Universität Paderborn, 2015.
  mla: Walczok, Gregor Paul. <i>Die Veränderung des Mobilfunkmarktes durch die Discountanbieter</i>.
    Universität Paderborn, 2015.
  short: G.P. Walczok, Die Veränderung des Mobilfunkmarktes durch die Discountanbieter,
    Universität Paderborn, 2015.
date_created: 2018-06-22T11:59:36Z
date_updated: 2022-01-06T06:59:10Z
department:
- _id: '183'
language:
- iso: ger
project:
- _id: '1'
  name: SFB 901
- _id: '2'
  name: SFB 901 - Project Area A
- _id: '8'
  name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
  full_name: Frick, Bernd
  last_name: Frick
title: Die Veränderung des Mobilfunkmarktes durch die Discountanbieter
type: bachelorsthesis
user_id: '477'
year: '2015'
...
---
_id: '288'
abstract:
- lang: eng
  text: Experience goods are characterised by information asymmetry and a lack of
    ex ante knowledge of product quality, such that reliable external signals of quality
    are likely to be highly valued. Two potentially credible sources of such information
    are reviews from professional critics and ‘word of mouth’ from other consumers.
    This paper makes a direct comparison between the relative influences and interactions
    of reviews from both of these sources on the sales performance of video game software.
    In order to empirically estimate and separate the effects of the two signals,
    we analyze a sample of 1480 video games and their sales figures between 2004 and
    2010. We find evidence to suggest that even after taking steps to control for
    endogeneity, reviews from professional critics have a significantly positive influence
    on sales which outweighs that from consumer reviews. We also find evidence to
    suggest that reviews from professional critics also interact significantly with
    other signals of product quality. Consequently, we contend that professional critics
    adopt the role of an influencer, whereas word-of-mouth opinion acts more as a
    predictor of sales in the market for video games.
author:
- first_name: Joe
  full_name: Cox, Joe
  last_name: Cox
- first_name: Daniel
  full_name: Kaimann, Daniel
  id: '18949'
  last_name: Kaimann
citation:
  ama: Cox J, Kaimann D. How do reviews from professional critics interact with other
    signals of product quality? Evidence from the video game industry. <i>Journal
    of Consumer Behaviour</i>. 2015;14(6):366-377. doi:<a href="https://doi.org/10.1002/cb.1553">10.1002/cb.1553</a>
  apa: Cox, J., &#38; Kaimann, D. (2015). How do reviews from professional critics
    interact with other signals of product quality? Evidence from the video game industry.
    <i>Journal of Consumer Behaviour</i>, <i>14</i>(6), 366–377. <a href="https://doi.org/10.1002/cb.1553">https://doi.org/10.1002/cb.1553</a>
  bibtex: '@article{Cox_Kaimann_2015, title={How do reviews from professional critics
    interact with other signals of product quality? Evidence from the video game industry},
    volume={14}, DOI={<a href="https://doi.org/10.1002/cb.1553">10.1002/cb.1553</a>},
    number={6}, journal={Journal of Consumer Behaviour}, publisher={Wiley Online Library},
    author={Cox, Joe and Kaimann, Daniel}, year={2015}, pages={366–377} }'
  chicago: 'Cox, Joe, and Daniel Kaimann. “How Do Reviews from Professional Critics
    Interact with Other Signals of Product Quality? Evidence from the Video Game Industry.”
    <i>Journal of Consumer Behaviour</i> 14, no. 6 (2015): 366–77. <a href="https://doi.org/10.1002/cb.1553">https://doi.org/10.1002/cb.1553</a>.'
  ieee: J. Cox and D. Kaimann, “How do reviews from professional critics interact
    with other signals of product quality? Evidence from the video game industry,”
    <i>Journal of Consumer Behaviour</i>, vol. 14, no. 6, pp. 366–377, 2015.
  mla: Cox, Joe, and Daniel Kaimann. “How Do Reviews from Professional Critics Interact
    with Other Signals of Product Quality? Evidence from the Video Game Industry.”
    <i>Journal of Consumer Behaviour</i>, vol. 14, no. 6, Wiley Online Library, 2015,
    pp. 366–77, doi:<a href="https://doi.org/10.1002/cb.1553">10.1002/cb.1553</a>.
  short: J. Cox, D. Kaimann, Journal of Consumer Behaviour 14 (2015) 366–377.
date_created: 2017-10-17T12:41:48Z
date_updated: 2022-01-06T06:58:25Z
ddc:
- '040'
department:
- _id: '183'
doi: 10.1002/cb.1553
file:
- access_level: closed
  content_type: application/pdf
  creator: florida
  date_created: 2018-03-21T09:24:24Z
  date_updated: 2018-03-21T09:24:24Z
  file_id: '1467'
  file_name: 288-Cox_et_al-2015-Journal_of_Consumer_Behaviour.pdf
  file_size: 386704
  relation: main_file
  success: 1
file_date_updated: 2018-03-21T09:24:24Z
has_accepted_license: '1'
intvolume: '        14'
issue: '6'
language:
- iso: eng
page: 366-377
project:
- _id: '1'
  name: SFB 901
- _id: '8'
  name: SFB 901 - Subprojekt A4
- _id: '2'
  name: SFB 901 - Project Area A
publication: Journal of Consumer Behaviour
publisher: Wiley Online Library
status: public
title: How do reviews from professional critics interact with other signals of product
  quality? Evidence from the video game industry
type: journal_article
user_id: '18949'
volume: 14
year: '2015'
...
---
_id: '21131'
abstract:
- lang: eng
  text: 'The intention of "doing good for society" is regarded to be a crucial motivator
    for employees in the public sector in order for them to perform well. Recent research
    in the public sector literature calls for a deeper understanding of how this specific
    public service motivation (PSM) is shaped. In our paper, we analyze how different
    degrees of inclusion in the public sector impact PSM. We also investigate how
    prospects of employment relations (fixed-term versus permanent contracts), temporal
    differences (part-time versus full-time employment), and actual jobs (core versus
    subsidiary jobs) moderate PSM in public service. Our findings show that aspects
    of PSM are affected by these employment characteristics in various ways, suggesting
    that the factors influencing PSM are multifaceted and that actual employment conditions
    have to be taken into consideration when assessing PSM. '
author:
- first_name: Christian
  full_name: Grund, Christian
  last_name: Grund
- first_name: Kirsten
  full_name: Thommes, Kirsten
  id: '72497'
  last_name: Thommes
citation:
  ama: Grund C, Thommes K. <i>Disentangling the Role of Contract Types and Sector
    Disparities for Public Service Motivation</i>.; 2015.
  apa: Grund, C., &#38; Thommes, K. (2015). <i>Disentangling the Role of Contract
    Types and Sector Disparities for Public Service Motivation</i>.
  bibtex: '@book{Grund_Thommes_2015, title={Disentangling the Role of Contract Types
    and Sector Disparities for Public Service Motivation}, author={Grund, Christian
    and Thommes, Kirsten}, year={2015} }'
  chicago: Grund, Christian, and Kirsten Thommes. <i>Disentangling the Role of Contract
    Types and Sector Disparities for Public Service Motivation</i>, 2015.
  ieee: C. Grund and K. Thommes, <i>Disentangling the Role of Contract Types and Sector
    Disparities for Public Service Motivation</i>. 2015.
  mla: Grund, Christian, and Kirsten Thommes. <i>Disentangling the Role of Contract
    Types and Sector Disparities for Public Service Motivation</i>. 2015.
  short: C. Grund, K. Thommes, Disentangling the Role of Contract Types and Sector
    Disparities for Public Service Motivation, 2015.
date_created: 2021-02-03T09:16:17Z
date_updated: 2022-01-06T06:54:46Z
department:
- _id: '178'
extern: '1'
jel:
- J45
- H83
- M55
language:
- iso: eng
page: '42'
publication_status: published
status: public
title: Disentangling the Role of Contract Types and Sector Disparities for Public
  Service Motivation
type: working_paper
user_id: '49071'
year: '2015'
...
---
_id: '21132'
abstract:
- lang: eng
  text: In organizations, some team members are assigned to a team for a predefined
    short period of time, e.g., as they have a temporary contract, while others are
    permanent members of the same team. In a laboratory experiment we analyze the
    cooperation levels resulting from diverse teams, where some team members remain
    with a team and others are switching teams. Our results reveal that teams consisting
    partly of members with temporary membership display a lower productivity compared
    to teams of permanent team members only. First, temporary team members cooperate
    less than permanent team members. Second, individual effort decisions increase
    with the number of team mates who are of the same type. This second effect holds
    for both temps and permanents. We argue that social identity is affected by team
    composition and the individuals' role in a team.
author:
- first_name: Christian
  full_name: Grund, Christian
  last_name: Grund
- first_name: Christine
  full_name: Harbring, Christine
  last_name: Harbring
- first_name: Kirsten
  full_name: Thommes, Kirsten
  id: '72497'
  last_name: Thommes
citation:
  ama: 'Grund C, Harbring C, Thommes K. <i>Cooperation in Diverse Teams: The Role
    of Temporary Group Membership</i>.; 2015.'
  apa: 'Grund, C., Harbring, C., &#38; Thommes, K. (2015). <i>Cooperation in Diverse
    Teams: The Role of Temporary Group Membership</i>.'
  bibtex: '@book{Grund_Harbring_Thommes_2015, title={Cooperation in Diverse Teams:
    The Role of Temporary Group Membership}, author={Grund, Christian and Harbring,
    Christine and Thommes, Kirsten}, year={2015} }'
  chicago: 'Grund, Christian, Christine Harbring, and Kirsten Thommes. <i>Cooperation
    in Diverse Teams: The Role of Temporary Group Membership</i>, 2015.'
  ieee: 'C. Grund, C. Harbring, and K. Thommes, <i>Cooperation in Diverse Teams: The
    Role of Temporary Group Membership</i>. 2015.'
  mla: 'Grund, Christian, et al. <i>Cooperation in Diverse Teams: The Role of Temporary
    Group Membership</i>. 2015.'
  short: 'C. Grund, C. Harbring, K. Thommes, Cooperation in Diverse Teams: The Role
    of Temporary Group Membership, 2015.'
date_created: 2021-02-03T09:19:30Z
date_updated: 2022-01-06T06:54:46Z
department:
- _id: '178'
extern: '1'
jel:
- C9
- M5
language:
- iso: eng
page: '32'
publication_status: published
status: public
title: 'Cooperation in Diverse Teams: The Role of Temporary Group Membership'
type: working_paper
user_id: '49071'
year: '2015'
...
---
_id: '228'
abstract:
- lang: eng
  text: 'We investigate the pervasiveness of lying in professional contexts such as
    insurance fraud, tax evasion and untrue job applications. We argue that lying
    in professional contexts share three characterizing features: (1) the gain from
    the dishonest behavior is uncertain, (2) the harm that lying may cause to the
    other party is only indirect and (3) lies are more indirect lies by action or
    written statements. Conducted as a field experiment with a heterogenous group
    of participants during a University ‘‘Open House Day’’, our ‘‘gumball-machineexperiment’’
    provides field evidence on how preferences for lying are shaped in situations
    typically found in professional contexts which we consider to be particularly
    prone to lying behavior compared to other contexts. As a key innovation, our experimental
    design allows measuring exact levels of cheating behavior under anonymous conditions.
    We find clean evidence that cheating is prevalent across all sub groups and that
    more than 32% of the population cheats for their own gain. However, an analysis
    of the cheating rates with respect to highest educational degree and professional
    status reveals that students cheat more than non-students. This finding warrants
    a careful interpretation of generalizing laboratory findings with student subjects
    about the prevalence of cheating in the population.'
author:
- first_name: Rene
  full_name: Fahr, Rene
  id: '111'
  last_name: Fahr
- first_name: Behnud
  full_name: Mir Djawadi, Behnud
  id: '26032'
  last_name: Mir Djawadi
  orcid: 0000-0002-6271-5912
citation:
  ama: 'Fahr R, Mir Djawadi B. “…and they are really lying”: Clean Evidence on the
    Pervasiveness of Cheating in Professional Contexts from a Field Experiment. <i>Journal
    of Economic Psychology</i>. 2015:48-59. doi:<a href="https://doi.org/10.1016/j.joep.2015.03.002">10.1016/j.joep.2015.03.002</a>'
  apa: 'Fahr, R., &#38; Mir Djawadi, B. (2015). “…and they are really lying”: Clean
    Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field
    Experiment. <i>Journal of Economic Psychology</i>, 48–59. <a href="https://doi.org/10.1016/j.joep.2015.03.002">https://doi.org/10.1016/j.joep.2015.03.002</a>'
  bibtex: '@article{Fahr_Mir Djawadi_2015, title={“…and they are really lying”: Clean
    Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field
    Experiment.}, DOI={<a href="https://doi.org/10.1016/j.joep.2015.03.002">10.1016/j.joep.2015.03.002</a>},
    journal={Journal of Economic Psychology}, publisher={Elsevier}, author={Fahr,
    Rene and Mir Djawadi, Behnud}, year={2015}, pages={48–59} }'
  chicago: 'Fahr, Rene, and Behnud Mir Djawadi. “‘…and They Are Really Lying’: Clean
    Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field
    Experiment.” <i>Journal of Economic Psychology</i>, 2015, 48–59. <a href="https://doi.org/10.1016/j.joep.2015.03.002">https://doi.org/10.1016/j.joep.2015.03.002</a>.'
  ieee: 'R. Fahr and B. Mir Djawadi, “‘…and they are really lying’: Clean Evidence
    on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.,”
    <i>Journal of Economic Psychology</i>, pp. 48–59, 2015.'
  mla: 'Fahr, Rene, and Behnud Mir Djawadi. “‘…and They Are Really Lying’: Clean Evidence
    on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.”
    <i>Journal of Economic Psychology</i>, Elsevier, 2015, pp. 48–59, doi:<a href="https://doi.org/10.1016/j.joep.2015.03.002">10.1016/j.joep.2015.03.002</a>.'
  short: R. Fahr, B. Mir Djawadi, Journal of Economic Psychology (2015) 48–59.
date_created: 2017-10-17T12:41:36Z
date_updated: 2022-01-06T06:55:41Z
ddc:
- '040'
department:
- _id: '179'
doi: 10.1016/j.joep.2015.03.002
file:
- access_level: closed
  content_type: application/pdf
  creator: florida
  date_created: 2018-03-21T10:33:10Z
  date_updated: 2018-03-21T10:33:10Z
  file_id: '1505'
  file_name: 228-1-s2.0-S016748701500029X-main.pdf
  file_size: 1341791
  relation: main_file
  success: 1
file_date_updated: 2018-03-21T10:33:10Z
has_accepted_license: '1'
language:
- iso: eng
page: 48-59
project:
- _id: '1'
  name: SFB 901
- _id: '8'
  name: SFB 901 - Subprojekt A4
- _id: '2'
  name: SFB 901 - Project Area A
publication: Journal of Economic Psychology
publisher: Elsevier
status: public
title: '“…and they are really lying”: Clean Evidence on the Pervasiveness of Cheating
  in Professional Contexts from a Field Experiment.'
type: journal_article
user_id: '477'
year: '2015'
...
---
_id: '7722'
author:
- first_name: A
  full_name: Eggert, A
  last_name: Eggert
- first_name: L
  full_name: Steinhoff, L
  last_name: Steinhoff
- first_name: C
  full_name: Witte, C
  last_name: Witte
citation:
  ama: 'Eggert A, Steinhoff L, Witte C.  You Might Want to Engage Your Customers,
    But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement
    on Customer Loyalty. In: <i>2015 AMA Summer Marketing Educators’ Conference Proceedings</i>.
    ; 2015.'
  apa: 'Eggert, A., Steinhoff, L., &#38; Witte, C. (2015).  You Might Want to Engage
    Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated
    Customer Engagement on Customer Loyalty. In <i>2015 AMA Summer Marketing Educators’
    Conference Proceedings</i>.'
  bibtex: '@inproceedings{Eggert_Steinhoff_Witte_2015, title={ You Might Want to Engage
    Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated
    Customer Engagement on Customer Loyalty}, booktitle={2015 AMA Summer Marketing
    Educators’ Conference Proceedings}, author={Eggert, A and Steinhoff, L and Witte,
    C}, year={2015} }'
  chicago: 'Eggert, A, L Steinhoff, and C Witte. “ You Might Want to Engage Your Customers,
    But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement
    on Customer Loyalty.” In <i>2015 AMA Summer Marketing Educators’ Conference Proceedings</i>,
    2015.'
  ieee: 'A. Eggert, L. Steinhoff, and C. Witte, “ You Might Want to Engage Your Customers,
    But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement
    on Customer Loyalty,” in <i>2015 AMA Summer Marketing Educators’ Conference Proceedings</i>,
    2015.'
  mla: 'Eggert, A., et al. “ You Might Want to Engage Your Customers, But Choose Them
    Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer
    Loyalty.” <i>2015 AMA Summer Marketing Educators’ Conference Proceedings</i>,
    2015.'
  short: 'A. Eggert, L. Steinhoff, C. Witte, in: 2015 AMA Summer Marketing Educators’
    Conference Proceedings, 2015.'
date_created: 2019-02-16T08:03:43Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: 2015 AMA Summer Marketing Educators' Conference Proceedings
status: public
title: ' You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed
  Effects of Company-Initiated Customer Engagement on Customer Loyalty'
type: conference
user_id: '57352'
year: '2015'
...
---
_id: '7723'
author:
- first_name: C
  full_name: Cramer, C
  last_name: Cramer
- first_name: E
  full_name: Böhm, E
  last_name: Böhm
- first_name: A
  full_name: Eggert, A
  last_name: Eggert
citation:
  ama: 'Cramer C, Böhm E, Eggert A. Stock Market Reactions to Business Service Outsourcing
    in Manufacturing Firms. In: <i>Proceedings of the 44th European Marketing Academy
    (EMAC) Conference</i>. ; 2015.'
  apa: Cramer, C., Böhm, E., &#38; Eggert, A. (2015). Stock Market Reactions to Business
    Service Outsourcing in Manufacturing Firms. In <i>Proceedings of the 44th European
    Marketing Academy (EMAC) Conference</i>.
  bibtex: '@inproceedings{Cramer_Böhm_Eggert_2015, title={Stock Market Reactions to
    Business Service Outsourcing in Manufacturing Firms}, booktitle={Proceedings of
    the 44th European Marketing Academy (EMAC) Conference}, author={Cramer, C and
    Böhm, E and Eggert, A}, year={2015} }'
  chicago: Cramer, C, E Böhm, and A Eggert. “Stock Market Reactions to Business Service
    Outsourcing in Manufacturing Firms.” In <i>Proceedings of the 44th European Marketing
    Academy (EMAC) Conference</i>, 2015.
  ieee: C. Cramer, E. Böhm, and A. Eggert, “Stock Market Reactions to Business Service
    Outsourcing in Manufacturing Firms,” in <i>Proceedings of the 44th European Marketing
    Academy (EMAC) Conference</i>, 2015.
  mla: Cramer, C., et al. “Stock Market Reactions to Business Service Outsourcing
    in Manufacturing Firms.” <i>Proceedings of the 44th European Marketing Academy
    (EMAC) Conference</i>, 2015.
  short: 'C. Cramer, E. Böhm, A. Eggert, in: Proceedings of the 44th European Marketing
    Academy (EMAC) Conference, 2015.'
date_created: 2019-02-16T08:09:06Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 44th European Marketing Academy (EMAC) Conference
status: public
title: Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms
type: conference
user_id: '57352'
year: '2015'
...
---
_id: '7724'
author:
- first_name: L
  full_name: Feider, L
  last_name: Feider
- first_name: I
  full_name: Garnefeld, I
  last_name: Garnefeld
- first_name: E
  full_name: Böhm, E
  last_name: Böhm
citation:
  ama: 'Feider L, Garnefeld I, Böhm E. Threatening customers not to return – An effective
    strategy for online retailers? In: <i>Proceedings of the 44th European Marketing
    Academy (EMAC) Conference</i>. ; 2015.'
  apa: Feider, L., Garnefeld, I., &#38; Böhm, E. (2015). Threatening customers not
    to return – An effective strategy for online retailers? In <i>Proceedings of the
    44th European Marketing Academy (EMAC) Conference</i>.
  bibtex: '@inproceedings{Feider_Garnefeld_Böhm_2015, title={Threatening customers
    not to return – An effective strategy for online retailers?}, booktitle={Proceedings
    of the 44th European Marketing Academy (EMAC) Conference}, author={Feider, L and
    Garnefeld, I and Böhm, E}, year={2015} }'
  chicago: Feider, L, I Garnefeld, and E Böhm. “Threatening Customers Not to Return
    – An Effective Strategy for Online Retailers?” In <i>Proceedings of the 44th European
    Marketing Academy (EMAC) Conference</i>, 2015.
  ieee: L. Feider, I. Garnefeld, and E. Böhm, “Threatening customers not to return
    – An effective strategy for online retailers?,” in <i>Proceedings of the 44th
    European Marketing Academy (EMAC) Conference</i>, 2015.
  mla: Feider, L., et al. “Threatening Customers Not to Return – An Effective Strategy
    for Online Retailers?” <i>Proceedings of the 44th European Marketing Academy (EMAC)
    Conference</i>, 2015.
  short: 'L. Feider, I. Garnefeld, E. Böhm, in: Proceedings of the 44th European Marketing
    Academy (EMAC) Conference, 2015.'
date_created: 2019-02-16T08:16:00Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 44th European Marketing Academy (EMAC) Conference
status: public
title: Threatening customers not to return – An effective strategy for online retailers?
type: conference
user_id: '57352'
year: '2015'
...
---
_id: '5701'
abstract:
- lang: eng
  text: "Purpose\r\n– The purpose of this paper is to craft a future research agenda
    to advance smart service research and practice. Smart services are delivered to
    or via intelligent objects that feature awareness and connectivity. For service
    researchers and managers, one of the most fascinating aspects of smart service
    provision is that the connected object is able to sense its own condition and
    its surroundings and thus allows for real-time data collection, continuous communication
    and interactive feedback. \r\n\r\nDesign/methodology/approach\r\n– This article
    is based on discussions in the workshop on “Fresh perspectives on technology in
    service” at the International Network of Service Researchers on September 26,
    2014 at CTF, Karlstad, Sweden. The paper summarizes the discussion on smart services,
    adds an extensive literature review, provides examples from business practice
    and develops a structured approach to new research avenues. \r\n\r\nFindings\r\n–
    We propose that smart services vary on their individual level of autonomous decision-making,
    visibility and embeddedness in objects and customer lives. Based on a discussion
    of these characteristics, we identify research avenues regarding the perception
    and nature of smart services, the adoption of smart services, the innovation through
    smart services as well as regarding the development of new business models. \r\n\r\nOriginality/value\r\n–
    Smart services is a new emerging topic in service marketing research, their implications
    on organizations, customers and the service landscape have not been fully explored.
    We provide a fresh perspective on service research by characterizing relevant
    aspects of smart service that will stimulate fruitful future research and advance
    the understanding and practice of smart services."
article_type: original
author:
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
- first_name: Kristina
  full_name: Heinonen, Kristina
  last_name: Heinonen
- first_name: Amy L
  full_name: Ostrom, Amy L
  last_name: Ostrom
- first_name: Lia
  full_name: Patricio, Lia
  last_name: Patricio
- first_name: Rui
  full_name: Sousa, Rui
  last_name: Sousa
- first_name: Chris
  full_name: Voss, Chris
  last_name: Voss
- first_name: Jos
  full_name: Lemmink, Jos
  last_name: Lemmink
citation:
  ama: 'Wünderlich N, Heinonen K, Ostrom AL, et al. Futurizing” Smart Service: Implications
    for Service Researchers and Managers. <i>Journal of Services Marketing</i>. 2015;29(6/7):442-447.'
  apa: 'Wünderlich, N., Heinonen, K., Ostrom, A. L., Patricio, L., Sousa, R., Voss,
    C., &#38; Lemmink, J. (2015). Futurizing” Smart Service: Implications for Service
    Researchers and Managers. <i>Journal of Services Marketing</i>, <i>29</i>(6/7),
    442–447.'
  bibtex: '@article{Wünderlich_Heinonen_Ostrom_Patricio_Sousa_Voss_Lemmink_2015, title={Futurizing”
    Smart Service: Implications for Service Researchers and Managers.}, volume={29},
    number={6/7}, journal={Journal of Services Marketing}, publisher={Emerald Group
    Publishing Limited}, author={Wünderlich, Nancy and Heinonen, Kristina and Ostrom,
    Amy L and Patricio, Lia and Sousa, Rui and Voss, Chris and Lemmink, Jos}, year={2015},
    pages={442–447} }'
  chicago: 'Wünderlich, Nancy, Kristina Heinonen, Amy L Ostrom, Lia Patricio, Rui
    Sousa, Chris Voss, and Jos Lemmink. “Futurizing” Smart Service: Implications for
    Service Researchers and Managers.” <i>Journal of Services Marketing</i> 29, no.
    6/7 (2015): 442–47.'
  ieee: 'N. Wünderlich <i>et al.</i>, “Futurizing” Smart Service: Implications for
    Service Researchers and Managers.,” <i>Journal of Services Marketing</i>, vol.
    29, no. 6/7, pp. 442–447, 2015.'
  mla: 'Wünderlich, Nancy, et al. “Futurizing” Smart Service: Implications for Service
    Researchers and Managers.” <i>Journal of Services Marketing</i>, vol. 29, no.
    6/7, Emerald Group Publishing Limited, 2015, pp. 442–47.'
  short: N. Wünderlich, K. Heinonen, A.L. Ostrom, L. Patricio, R. Sousa, C. Voss,
    J. Lemmink, Journal of Services Marketing 29 (2015) 442–447.
date_created: 2018-11-15T11:27:26Z
date_updated: 2022-01-06T07:02:36Z
department:
- _id: '181'
intvolume: '        29'
issue: 6/7
keyword:
- Connected services
- Intelligent object
- New service type
- Smart services
language:
- iso: eng
page: 442-447
publication: Journal of Services Marketing
publication_status: published
publisher: Emerald Group Publishing Limited
status: public
title: 'Futurizing” Smart Service: Implications for Service Researchers and Managers.'
type: journal_article
user_id: '37741'
volume: 29
year: '2015'
...
---
_id: '5703'
abstract:
- lang: eng
  text: "Purpose\r\n– The purpose of this paper is to encourage the reader to think
    differently about service-related issues and to strive to conduct service research
    that makes a transformational impact on individuals, organizations and society.
    The authors suggest that service researchers are in an excellent position to develop
    research that matters by making stronger connections with theory and elevating
    purely applied research to research that is higher in both practical relevance
    and methodological rigor. \r\n\r\nDesign/methodology/approach\r\n– This paper
    takes a conceptual approach, connecting pertinent literature with new ideas highlighted
    in this special issue. \r\n\r\nFindings\r\n– This paper proposes that service
    researchers look beyond traditional service applications, take a multi-disciplinary
    approach to problem-solving and make greater strides towards connecting theory
    and practice. The authors propose a Model of Rigorous and Relevant Research, and
    call for fresh thinking across a wide range of research areas, including enhancing
    the customer experience, crafting innovation, integrating technology and measuring
    service outcomes. \r\n\r\nOriginality/value\r\n– The originality of this essay
    lies in its focus on revitalizing the discussion on relevance and rigor as a path
    forward for service research. Additionally, this paper offers new insights on
    core management aspects of service provision that provide a solid platform for
    future work in service research."
article_type: original
author:
- first_name: Anders
  full_name: Gustafsson, Anders
  last_name: Gustafsson
- first_name: Lerzan
  full_name: Aksoy, Lerzan
  last_name: Aksoy
- first_name: Michael K
  full_name: Brady, Michael K
  last_name: Brady
- first_name: Janet R
  full_name: McColl-Kennedy, Janet R
  last_name: McColl-Kennedy
- first_name: Nancy J
  full_name: Sirianni, Nancy J
  last_name: Sirianni
- first_name: Lars
  full_name: Witell, Lars
  last_name: Witell
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
citation:
  ama: Gustafsson A, Aksoy L, Brady MK, et al. Conducting Service Research that Matters.
    <i>Journal of Services Marketing</i>. 2015;29(6/7):425-429.
  apa: Gustafsson, A., Aksoy, L., Brady, M. K., McColl-Kennedy, J. R., Sirianni, N.
    J., Witell, L., &#38; Wünderlich, N. (2015). Conducting Service Research that
    Matters. <i>Journal of Services Marketing</i>, <i>29</i>(6/7), 425–429.
  bibtex: '@article{Gustafsson_Aksoy_Brady_McColl-Kennedy_Sirianni_Witell_Wünderlich_2015,
    title={Conducting Service Research that Matters.}, volume={29}, number={6/7},
    journal={Journal of Services Marketing}, publisher={Emerald Group Publishing Limited},
    author={Gustafsson, Anders and Aksoy, Lerzan and Brady, Michael K and McColl-Kennedy,
    Janet R and Sirianni, Nancy J and Witell, Lars and Wünderlich, Nancy}, year={2015},
    pages={425–429} }'
  chicago: 'Gustafsson, Anders, Lerzan Aksoy, Michael K Brady, Janet R McColl-Kennedy,
    Nancy J Sirianni, Lars Witell, and Nancy Wünderlich. “Conducting Service Research
    That Matters.” <i>Journal of Services Marketing</i> 29, no. 6/7 (2015): 425–29.'
  ieee: A. Gustafsson <i>et al.</i>, “Conducting Service Research that Matters.,”
    <i>Journal of Services Marketing</i>, vol. 29, no. 6/7, pp. 425–429, 2015.
  mla: Gustafsson, Anders, et al. “Conducting Service Research That Matters.” <i>Journal
    of Services Marketing</i>, vol. 29, no. 6/7, Emerald Group Publishing Limited,
    2015, pp. 425–29.
  short: A. Gustafsson, L. Aksoy, M.K. Brady, J.R. McColl-Kennedy, N.J. Sirianni,
    L. Witell, N. Wünderlich, Journal of Services Marketing 29 (2015) 425–429.
date_created: 2018-11-15T11:32:07Z
date_updated: 2022-01-06T07:02:36Z
department:
- _id: '181'
intvolume: '        29'
issue: 6/7
keyword:
- Relevance
- Service technology
- Service innovation
- Customer experience
- Rigor
- Service outcomes
language:
- iso: eng
page: 425-429
publication: Journal of Services Marketing
publication_status: published
publisher: Emerald Group Publishing Limited
status: public
title: Conducting Service Research that Matters.
type: journal_article
user_id: '37741'
volume: 29
year: '2015'
...
---
_id: '5704'
abstract:
- lang: eng
  text: 'Advancements in information technology have changed the way customers experience
    a service encounter and their relationship with service providers. Especially
    technology-based self-service channels have found their way into the 21st century
    service economy. While research embraces these channels for their cost-efficiency,
    it has not examined whether a shift from personal to self-service affects customer–firm
    relationships. Drawing from the service-dominant logic and its central concept
    of value-in-context, we discuss customers’ value creation in self-service and
    personal service channels and examine the long-term impact of these channels on
    customer retention. Using longitudinal customer data, we investigate how the ratio
    of self-service versus personal service use influences customer defection over
    time. Our findings suggest that the ratio of self-service to personal service
    used affects customer defection in a U-shaped manner, with intermediate levels
    of both self-service and personal service use being associated with the lowest
    likelihood of defection. We also find that this effect mitigates over time. We
    conclude that firms should not shift customers toward self-service channels completely,
    especially not at the beginning of a relationship. Our study underlines the importance
    of understanding when and how self-service technologies create valuable customer
    experiences and stresses the notion of actively managing customers’ cocreation
    of value. '
article_type: original
author:
- first_name: Anne
  full_name: Scherer, Anne
  last_name: Scherer
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
- first_name: Florian
  full_name: Von Wangenheim, Florian
  last_name: Von Wangenheim
citation:
  ama: 'Scherer A, Wünderlich N, Von Wangenheim F. The Value of Self-Service: Long-Term
    Effects of Technology-Based Self-Service Usage on Customer Retention. <i>MIS Quarterly</i>.
    2015;39(1):177-200.'
  apa: 'Scherer, A., Wünderlich, N., &#38; Von Wangenheim, F. (2015). The Value of
    Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer
    Retention. <i>MIS Quarterly</i>, <i>39</i>(1), 177–200.'
  bibtex: '@article{Scherer_Wünderlich_Von Wangenheim_2015, title={The Value of Self-Service:
    Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.},
    volume={39}, number={1}, journal={MIS Quarterly}, publisher={MIS RC}, author={Scherer,
    Anne and Wünderlich, Nancy and Von Wangenheim, Florian}, year={2015}, pages={177–200}
    }'
  chicago: 'Scherer, Anne, Nancy Wünderlich, and Florian Von Wangenheim. “The Value
    of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer
    Retention.” <i>MIS Quarterly</i> 39, no. 1 (2015): 177–200.'
  ieee: 'A. Scherer, N. Wünderlich, and F. Von Wangenheim, “The Value of Self-Service:
    Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.,”
    <i>MIS Quarterly</i>, vol. 39, no. 1, pp. 177–200, 2015.'
  mla: 'Scherer, Anne, et al. “The Value of Self-Service: Long-Term Effects of Technology-Based
    Self-Service Usage on Customer Retention.” <i>MIS Quarterly</i>, vol. 39, no.
    1, MIS RC, 2015, pp. 177–200.'
  short: A. Scherer, N. Wünderlich, F. Von Wangenheim, MIS Quarterly 39 (2015) 177–200.
date_created: 2018-11-15T11:36:38Z
date_updated: 2022-01-06T07:02:36Z
department:
- _id: '181'
intvolume: '        39'
issue: '1'
keyword:
- customer defection
- customer retention
- e-service
- longitudinal
- Self-service
- value-in-context
language:
- iso: eng
page: 177-200
publication: MIS Quarterly
publication_identifier:
  issn:
  - 0276-7783.
publication_status: published
publisher: MIS RC
status: public
title: 'The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service
  Usage on Customer Retention.'
type: journal_article
user_id: '37741'
volume: 39
year: '2015'
...
---
_id: '5705'
abstract:
- lang: eng
  text: 'Despite the growing literature on loyalty program (LP) research, many questions
    remain underexplored. Driven by advancements in information technology, marketing
    analytics, and consumer interface platforms (e.g., mobile devices), there have
    been many recent developments in LP practices around the world. They impose new
    challenges and create exciting opportunities for future LP research. The main
    objective of this paper is to identify missing links in the literature and to
    craft a future research agenda to advance LP research and practice. Our discussion
    focuses on three key areas: (1) LP designs, (2) Assessment of LP performance,
    and (3) Emerging trends and the impact of new technologies. We highlight several
    gaps in the literature and outline research opportunities in each area.'
article_type: original
author:
- first_name: Els
  full_name: Breugelmans, Els
  last_name: Breugelmans
- first_name: Tammo H A
  full_name: Bijmolt, Tammo H A
  last_name: Bijmolt
- first_name: Jie
  full_name: Zhang, Jie
  last_name: Zhang
- first_name: Leonardo J
  full_name: Basso, Leonardo J
  last_name: Basso
- first_name: Matilda
  full_name: Dorotic, Matilda
  last_name: Dorotic
- first_name: Praveen
  full_name: Kopalle, Praveen
  last_name: Kopalle
- first_name: Alec
  full_name: Minnema, Alec
  last_name: Minnema
- first_name: Willem Jan
  full_name: Mijnlieff, Willem Jan
  last_name: Mijnlieff
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
citation:
  ama: 'Breugelmans E, Bijmolt THA, Zhang J, et al. Advancing Research on Loyalty
    Programs: A Future Research Agenda. <i>Marketing Letters</i>. 2015;26(2):127-139.'
  apa: 'Breugelmans, E., Bijmolt, T. H. A., Zhang, J., Basso, L. J., Dorotic, M.,
    Kopalle, P., … Wünderlich, N. (2015). Advancing Research on Loyalty Programs:
    A Future Research Agenda. <i>Marketing Letters</i>, <i>26</i>(2), 127–139.'
  bibtex: '@article{Breugelmans_Bijmolt_Zhang_Basso_Dorotic_Kopalle_Minnema_Mijnlieff_Wünderlich_2015,
    title={Advancing Research on Loyalty Programs: A Future Research Agenda.}, volume={26},
    number={2}, journal={Marketing Letters}, publisher={Springer}, author={Breugelmans,
    Els and Bijmolt, Tammo H A and Zhang, Jie and Basso, Leonardo J and Dorotic, Matilda
    and Kopalle, Praveen and Minnema, Alec and Mijnlieff, Willem Jan and Wünderlich,
    Nancy}, year={2015}, pages={127–139} }'
  chicago: 'Breugelmans, Els, Tammo H A Bijmolt, Jie Zhang, Leonardo J Basso, Matilda
    Dorotic, Praveen Kopalle, Alec Minnema, Willem Jan Mijnlieff, and Nancy Wünderlich.
    “Advancing Research on Loyalty Programs: A Future Research Agenda.” <i>Marketing
    Letters</i> 26, no. 2 (2015): 127–39.'
  ieee: 'E. Breugelmans <i>et al.</i>, “Advancing Research on Loyalty Programs: A
    Future Research Agenda.,” <i>Marketing Letters</i>, vol. 26, no. 2, pp. 127–139,
    2015.'
  mla: 'Breugelmans, Els, et al. “Advancing Research on Loyalty Programs: A Future
    Research Agenda.” <i>Marketing Letters</i>, vol. 26, no. 2, Springer, 2015, pp.
    127–39.'
  short: E. Breugelmans, T.H.A. Bijmolt, J. Zhang, L.J. Basso, M. Dorotic, P. Kopalle,
    A. Minnema, W.J. Mijnlieff, N. Wünderlich, Marketing Letters 26 (2015) 127–139.
date_created: 2018-11-15T11:46:22Z
date_updated: 2022-01-06T07:02:36Z
department:
- _id: '181'
intvolume: '        26'
issue: '2'
keyword:
- Loyalty programs
- Loyalty program design
- Loyalty program performance assessment
- Emerging trends
- Partnership loyalty programs
- Customer relationship management
language:
- iso: eng
page: 127-139
publication: Marketing Letters
publication_status: published
publisher: Springer
status: public
title: 'Advancing Research on Loyalty Programs: A Future Research Agenda.'
type: journal_article
user_id: '37741'
volume: 26
year: '2015'
...