---
_id: '5458'
author:
- first_name: M
full_name: Schneid, M
last_name: Schneid
- first_name: R
full_name: Isidor, R
last_name: Isidor
- first_name: C
full_name: Li, C
last_name: Li
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
citation:
ama: 'Schneid M, Isidor R, Li C, Kabst R. The influence of cultural context on the
relationship between gender diversity and team performance: A meta-analysis. International
Journal of Human Resource Management. 2015;26(6):733-756.'
apa: 'Schneid, M., Isidor, R., Li, C., & Kabst, R. (2015). The influence of
cultural context on the relationship between gender diversity and team performance:
A meta-analysis. International Journal of Human Resource Management., 26(6),
733–756.'
bibtex: '@article{Schneid_Isidor_Li_Kabst_2015, title={The influence of cultural
context on the relationship between gender diversity and team performance: A meta-analysis.},
volume={26}, number={6}, journal={International Journal of Human Resource Management.},
author={Schneid, M and Isidor, R and Li, C and Kabst, Rüdiger}, year={2015}, pages={733–756}
}'
chicago: 'Schneid, M, R Isidor, C Li, and Rüdiger Kabst. “The Influence of Cultural
Context on the Relationship between Gender Diversity and Team Performance: A Meta-Analysis.”
International Journal of Human Resource Management. 26, no. 6 (2015): 733–56.'
ieee: 'M. Schneid, R. Isidor, C. Li, and R. Kabst, “The influence of cultural context
on the relationship between gender diversity and team performance: A meta-analysis.,”
International Journal of Human Resource Management., vol. 26, no. 6, pp.
733–756, 2015.'
mla: 'Schneid, M., et al. “The Influence of Cultural Context on the Relationship
between Gender Diversity and Team Performance: A Meta-Analysis.” International
Journal of Human Resource Management., vol. 26, no. 6, 2015, pp. 733–56.'
short: M. Schneid, R. Isidor, C. Li, R. Kabst, International Journal of Human Resource
Management. 26 (2015) 733–756.
date_created: 2018-11-08T13:48:53Z
date_updated: 2022-01-06T07:01:55Z
department:
- _id: '274'
intvolume: ' 26'
issue: '6'
language:
- iso: eng
page: 733-756
publication: International Journal of Human Resource Management.
status: public
title: 'The influence of cultural context on the relationship between gender diversity
and team performance: A meta-analysis.'
type: journal_article
user_id: '46632'
volume: 26
year: '2015'
...
---
_id: '4959'
author:
- first_name: Anja
full_name: Iseke, Anja
last_name: Iseke
- first_name: Birgit
full_name: Kocks, Birgit
last_name: Kocks
- first_name: Martin
full_name: Schneider, Martin
id: '471'
last_name: Schneider
orcid: https://orcid.org/0000-0002-6961-3716
- first_name: Conrad
full_name: Schulze-Bentrop, Conrad
last_name: Schulze-Bentrop
citation:
ama: 'Iseke A, Kocks B, Schneider M, Schulze-Bentrop C. Cross-cutting organizational
and demographic divides and the performance of research and development teams:
two wrongs can make a right. R\&D Management. 2015;(1):23--40.'
apa: 'Iseke, A., Kocks, B., Schneider, M., & Schulze-Bentrop, C. (2015). Cross-cutting
organizational and demographic divides and the performance of research and development
teams: two wrongs can make a right. R\&D Management, 1, 23--40.'
bibtex: '@article{Iseke_Kocks_Schneider_Schulze-Bentrop_2015, title={Cross-cutting
organizational and demographic divides and the performance of research and development
teams: two wrongs can make a right}, number={1}, journal={R\&D Management},
author={Iseke, Anja and Kocks, Birgit and Schneider, Martin and Schulze-Bentrop,
Conrad}, year={2015}, pages={23--40} }'
chicago: 'Iseke, Anja, Birgit Kocks, Martin Schneider, and Conrad Schulze-Bentrop.
“Cross-Cutting Organizational and Demographic Divides and the Performance of Research
and Development Teams: Two Wrongs Can Make a Right.” R\&D Management,
no. 1 (2015): 23--40.'
ieee: 'A. Iseke, B. Kocks, M. Schneider, and C. Schulze-Bentrop, “Cross-cutting
organizational and demographic divides and the performance of research and development
teams: two wrongs can make a right,” R\&D Management, no. 1, pp. 23--40,
2015.'
mla: 'Iseke, Anja, et al. “Cross-Cutting Organizational and Demographic Divides
and the Performance of Research and Development Teams: Two Wrongs Can Make a Right.”
R\&D Management, no. 1, 2015, pp. 23--40.'
short: A. Iseke, B. Kocks, M. Schneider, C. Schulze-Bentrop, R\&D Management
(2015) 23--40.
date_created: 2018-10-26T10:38:00Z
date_updated: 2023-11-22T20:09:51Z
department:
- _id: '178'
- _id: '185'
issue: '1'
language:
- iso: eng
page: 23--40
publication: R\&D Management
publication_status: published
status: public
title: 'Cross-cutting organizational and demographic divides and the performance of
research and development teams: two wrongs can make a right'
type: journal_article
user_id: '54657'
year: '2015'
...
---
_id: '45733'
author:
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: I.
full_name: Garnefeld, I.
last_name: Garnefeld
citation:
ama: Eggert A, Steinhoff L, Garnefeld I. Managing the Bright and Dark Sides of Status
Endowment in Hierarchical Loyalty Programs. Journal of Service Research.
2015;18(2):210-228. doi:10.1177/1094670514566797
apa: Eggert, A., Steinhoff, L., & Garnefeld, I. (2015). Managing the Bright
and Dark Sides of Status Endowment in Hierarchical Loyalty Programs. Journal
of Service Research, 18(2), 210–228. https://doi.org/10.1177/1094670514566797
bibtex: '@article{Eggert_Steinhoff_Garnefeld_2015, title={Managing the Bright and
Dark Sides of Status Endowment in Hierarchical Loyalty Programs}, volume={18},
DOI={10.1177/1094670514566797},
number={2}, journal={Journal of Service Research}, author={Eggert, A. and Steinhoff,
Lena and Garnefeld, I.}, year={2015}, pages={210–228} }'
chicago: 'Eggert, A., Lena Steinhoff, and I. Garnefeld. “Managing the Bright and
Dark Sides of Status Endowment in Hierarchical Loyalty Programs.” Journal of
Service Research 18, no. 2 (2015): 210–28. https://doi.org/10.1177/1094670514566797.'
ieee: 'A. Eggert, L. Steinhoff, and I. Garnefeld, “Managing the Bright and Dark
Sides of Status Endowment in Hierarchical Loyalty Programs,” Journal of Service
Research, vol. 18, no. 2, pp. 210–228, 2015, doi: 10.1177/1094670514566797.'
mla: Eggert, A., et al. “Managing the Bright and Dark Sides of Status Endowment
in Hierarchical Loyalty Programs.” Journal of Service Research, vol. 18,
no. 2, 2015, pp. 210–28, doi:10.1177/1094670514566797.
short: A. Eggert, L. Steinhoff, I. Garnefeld, Journal of Service Research 18 (2015)
210–228.
date_created: 2023-06-22T16:46:15Z
date_updated: 2024-01-15T15:19:59Z
department:
- _id: '733'
doi: 10.1177/1094670514566797
intvolume: ' 18'
issue: '2'
language:
- iso: eng
page: 210-228
publication: Journal of Service Research
publication_status: published
status: public
title: Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty
Programs
type: journal_article
user_id: '68445'
volume: 18
year: '2015'
...
---
_id: '46686'
author:
- first_name: L.
full_name: Feider, L.
last_name: Feider
- first_name: I.
full_name: Garnefeld, I.
last_name: Garnefeld
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
citation:
ama: 'Feider L, Garnefeld I, Böhm E. Threatening customers not to return – An effective
strategy for online retailers? In: 44th EMAC Annual Conference, Leuven.
; 2015.'
apa: Feider, L., Garnefeld, I., & Böhm, E. (2015). Threatening customers not
to return – An effective strategy for online retailers? 44th EMAC Annual Conference,
Leuven. 44th EMAC Annual Conference, Leuven.
bibtex: '@inproceedings{Feider_Garnefeld_Böhm_2015, title={Threatening customers
not to return – An effective strategy for online retailers?}, booktitle={44th
EMAC Annual Conference, Leuven}, author={Feider, L. and Garnefeld, I. and Böhm,
Eva}, year={2015} }'
chicago: Feider, L., I. Garnefeld, and Eva Böhm. “Threatening Customers Not to Return
– An Effective Strategy for Online Retailers?” In 44th EMAC Annual Conference,
Leuven, 2015.
ieee: L. Feider, I. Garnefeld, and E. Böhm, “Threatening customers not to return
– An effective strategy for online retailers?,” presented at the 44th EMAC Annual
Conference, Leuven, 2015.
mla: Feider, L., et al. “Threatening Customers Not to Return – An Effective Strategy
for Online Retailers?” 44th EMAC Annual Conference, Leuven, 2015.
short: 'L. Feider, I. Garnefeld, E. Böhm, in: 44th EMAC Annual Conference, Leuven,
2015.'
conference:
location: Leuven
name: 44th EMAC Annual Conference
date_created: 2023-08-25T09:02:51Z
date_updated: 2023-08-25T10:01:32Z
department:
- _id: '785'
language:
- iso: eng
publication: 44th EMAC Annual Conference, Leuven
publication_status: published
status: public
title: Threatening customers not to return – An effective strategy for online retailers?
type: conference
user_id: '49063'
year: '2015'
...
---
_id: '46688'
author:
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: C.
full_name: Cramer, C.
last_name: Cramer
citation:
ama: 'Eggert A, Böhm E, Cramer C. Stock market reactions to customer service outsourcing
in manufacturing firms. In: 2015 AMA Winter Academic Conference, San Antonio,
TX. ; 2015.'
apa: Eggert, A., Böhm, E., & Cramer, C. (2015). Stock market reactions to customer
service outsourcing in manufacturing firms. 2015 AMA Winter Academic Conference,
San Antonio, TX. 2015 AMA Winter Academic Conference, San Antonio, TX.
bibtex: '@inproceedings{Eggert_Böhm_Cramer_2015, title={Stock market reactions to
customer service outsourcing in manufacturing firms}, booktitle={2015 AMA Winter
Academic Conference, San Antonio, TX}, author={Eggert, A. and Böhm, Eva and Cramer,
C.}, year={2015} }'
chicago: Eggert, A., Eva Böhm, and C. Cramer. “Stock Market Reactions to Customer
Service Outsourcing in Manufacturing Firms.” In 2015 AMA Winter Academic Conference,
San Antonio, TX, 2015.
ieee: A. Eggert, E. Böhm, and C. Cramer, “Stock market reactions to customer service
outsourcing in manufacturing firms,” presented at the 2015 AMA Winter Academic
Conference, San Antonio, TX, 2015.
mla: Eggert, A., et al. “Stock Market Reactions to Customer Service Outsourcing
in Manufacturing Firms.” 2015 AMA Winter Academic Conference, San Antonio,
TX, 2015.
short: 'A. Eggert, E. Böhm, C. Cramer, in: 2015 AMA Winter Academic Conference,
San Antonio, TX, 2015.'
conference:
location: San Antonio, TX
name: 2015 AMA Winter Academic Conference
date_created: 2023-08-25T09:12:35Z
date_updated: 2023-08-25T10:05:24Z
department:
- _id: '785'
language:
- iso: eng
publication: 2015 AMA Winter Academic Conference, San Antonio, TX
publication_status: published
status: public
title: Stock market reactions to customer service outsourcing in manufacturing firms
type: conference
user_id: '49063'
year: '2015'
...
---
_id: '46687'
author:
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: H.
full_name: Terho, H.
last_name: Terho
- first_name: W.
full_name: Ulaga, W.
last_name: Ulaga
- first_name: A.
full_name: Haas, A.
last_name: Haas
citation:
ama: 'Böhm E, Eggert A, Terho H, Ulaga W, Haas A. Recognizing value creation opportunities
in business markets. In: 2015 AMA Winter Academic Conference, San Antonio,
TX. ; 2015.'
apa: Böhm, E., Eggert, A., Terho, H., Ulaga, W., & Haas, A. (2015). Recognizing
value creation opportunities in business markets. 2015 AMA Winter Academic
Conference, San Antonio, TX. 2015 AMA Winter Academic Conference, San Antonio,
TX.
bibtex: '@inproceedings{Böhm_Eggert_Terho_Ulaga_Haas_2015, title={Recognizing value
creation opportunities in business markets}, booktitle={2015 AMA Winter Academic
Conference, San Antonio, TX}, author={Böhm, Eva and Eggert, A. and Terho, H. and
Ulaga, W. and Haas, A.}, year={2015} }'
chicago: Böhm, Eva, A. Eggert, H. Terho, W. Ulaga, and A. Haas. “Recognizing Value
Creation Opportunities in Business Markets.” In 2015 AMA Winter Academic Conference,
San Antonio, TX, 2015.
ieee: E. Böhm, A. Eggert, H. Terho, W. Ulaga, and A. Haas, “Recognizing value creation
opportunities in business markets,” presented at the 2015 AMA Winter Academic
Conference, San Antonio, TX, 2015.
mla: Böhm, Eva, et al. “Recognizing Value Creation Opportunities in Business Markets.”
2015 AMA Winter Academic Conference, San Antonio, TX, 2015.
short: 'E. Böhm, A. Eggert, H. Terho, W. Ulaga, A. Haas, in: 2015 AMA Winter Academic
Conference, San Antonio, TX, 2015.'
conference:
location: San Antonio, TX
name: 2015 AMA Winter Academic Conference
date_created: 2023-08-25T09:11:29Z
date_updated: 2023-08-25T10:05:31Z
department:
- _id: '785'
language:
- iso: eng
publication: 2015 AMA Winter Academic Conference, San Antonio, TX
publication_status: published
status: public
title: Recognizing value creation opportunities in business markets
type: conference
user_id: '49063'
year: '2015'
...
---
_id: '46685'
author:
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: C.
full_name: Cramer, C.
last_name: Cramer
citation:
ama: 'Eggert A, Böhm E, Cramer C. Stock market reactions to business service outsourcing
in manufacturing firms. In: 44th EMAC Annual Conference, Leuven. ; 2015.'
apa: Eggert, A., Böhm, E., & Cramer, C. (2015). Stock market reactions to business
service outsourcing in manufacturing firms. 44th EMAC Annual Conference, Leuven.
44th EMAC Annual Conference, Leuven.
bibtex: '@inproceedings{Eggert_Böhm_Cramer_2015, title={Stock market reactions to
business service outsourcing in manufacturing firms}, booktitle={44th EMAC Annual
Conference, Leuven}, author={Eggert, A. and Böhm, Eva and Cramer, C.}, year={2015}
}'
chicago: Eggert, A., Eva Böhm, and C. Cramer. “Stock Market Reactions to Business
Service Outsourcing in Manufacturing Firms.” In 44th EMAC Annual Conference,
Leuven, 2015.
ieee: A. Eggert, E. Böhm, and C. Cramer, “Stock market reactions to business service
outsourcing in manufacturing firms,” presented at the 44th EMAC Annual Conference,
Leuven, 2015.
mla: Eggert, A., et al. “Stock Market Reactions to Business Service Outsourcing
in Manufacturing Firms.” 44th EMAC Annual Conference, Leuven, 2015.
short: 'A. Eggert, E. Böhm, C. Cramer, in: 44th EMAC Annual Conference, Leuven,
2015.'
conference:
location: Leuven
name: 44th EMAC Annual Conference
date_created: 2023-08-25T09:00:35Z
date_updated: 2023-08-25T10:05:39Z
department:
- _id: '785'
language:
- iso: eng
publication: 44th EMAC Annual Conference, Leuven
publication_status: published
status: public
title: Stock market reactions to business service outsourcing in manufacturing firms
type: conference
user_id: '49063'
year: '2015'
...
---
_id: '45748'
author:
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: Carina
full_name: Witte, Carina
id: '23755'
last_name: Witte
citation:
ama: 'Eggert A, Steinhoff L, Witte C. You Might Want to Engage Your Customers, But
Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement
on Customer Loyalty. In: 2015 AMA Summer Marketing Educators’ Conference Proceedings,
Chicago. ; 2015.'
apa: 'Eggert, A., Steinhoff, L., & Witte, C. (2015). You Might Want to Engage
Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated
Customer Engagement on Customer Loyalty. 2015 AMA Summer Marketing Educators’
Conference Proceedings, Chicago. 2015 AMA Summer Marketing Educators’ Conference
Proceedings, Chicago.'
bibtex: '@inproceedings{Eggert_Steinhoff_Witte_2015, title={You Might Want to Engage
Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated
Customer Engagement on Customer Loyalty}, booktitle={2015 AMA Summer Marketing
Educators’ Conference Proceedings, Chicago}, author={Eggert, Andreas and Steinhoff,
Lena and Witte, Carina}, year={2015} }'
chicago: 'Eggert, Andreas, Lena Steinhoff, and Carina Witte. “You Might Want to
Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated
Customer Engagement on Customer Loyalty.” In 2015 AMA Summer Marketing Educators’
Conference Proceedings, Chicago, 2015.'
ieee: 'A. Eggert, L. Steinhoff, and C. Witte, “You Might Want to Engage Your Customers,
But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement
on Customer Loyalty,” presented at the 2015 AMA Summer Marketing Educators’ Conference
Proceedings, Chicago, 2015.'
mla: 'Eggert, Andreas, et al. “You Might Want to Engage Your Customers, But Choose
Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer
Loyalty.” 2015 AMA Summer Marketing Educators’ Conference Proceedings, Chicago,
2015.'
short: 'A. Eggert, L. Steinhoff, C. Witte, in: 2015 AMA Summer Marketing Educators’
Conference Proceedings, Chicago, 2015.'
conference:
location: Chicago
name: 2015 AMA Summer Marketing Educators’ Conference Proceedings
date_created: 2023-06-22T17:03:37Z
date_updated: 2024-11-08T10:43:52Z
department:
- _id: '733'
language:
- iso: eng
publication: 2015 AMA Summer Marketing Educators’ Conference Proceedings, Chicago
publication_status: published
status: public
title: 'You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed
Effects of Company-Initiated Customer Engagement on Customer Loyalty'
type: conference
user_id: '4336'
year: '2015'
...
---
_id: '63780'
author:
- first_name: Marieke
full_name: Born, Marieke
last_name: Born
- first_name: Agnes
full_name: Akkerman, Agnes
last_name: Akkerman
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
citation:
ama: 'Born M, Akkerman A, Thommes K. Peer influence on protest participation: Communication
and trust between co-workers as inhibitors or facilitators of mobilization. Social
Science Research. 2015;56:58-72. doi:10.1016/j.ssresearch.2015.11.003'
apa: 'Born, M., Akkerman, A., & Thommes, K. (2015). Peer influence on protest
participation: Communication and trust between co-workers as inhibitors or facilitators
of mobilization. Social Science Research, 56, 58–72. https://doi.org/10.1016/j.ssresearch.2015.11.003'
bibtex: '@article{Born_Akkerman_Thommes_2015, title={Peer influence on protest participation:
Communication and trust between co-workers as inhibitors or facilitators of mobilization},
volume={56}, DOI={10.1016/j.ssresearch.2015.11.003},
journal={Social Science Research}, publisher={Elsevier BV}, author={Born, Marieke
and Akkerman, Agnes and Thommes, Kirsten}, year={2015}, pages={58–72} }'
chicago: 'Born, Marieke, Agnes Akkerman, and Kirsten Thommes. “Peer Influence on
Protest Participation: Communication and Trust between Co-Workers as Inhibitors
or Facilitators of Mobilization.” Social Science Research 56 (2015): 58–72.
https://doi.org/10.1016/j.ssresearch.2015.11.003.'
ieee: 'M. Born, A. Akkerman, and K. Thommes, “Peer influence on protest participation:
Communication and trust between co-workers as inhibitors or facilitators of mobilization,”
Social Science Research, vol. 56, pp. 58–72, 2015, doi: 10.1016/j.ssresearch.2015.11.003.'
mla: 'Born, Marieke, et al. “Peer Influence on Protest Participation: Communication
and Trust between Co-Workers as Inhibitors or Facilitators of Mobilization.” Social
Science Research, vol. 56, Elsevier BV, 2015, pp. 58–72, doi:10.1016/j.ssresearch.2015.11.003.'
short: M. Born, A. Akkerman, K. Thommes, Social Science Research 56 (2015) 58–72.
date_created: 2026-01-28T09:51:10Z
date_updated: 2026-01-28T09:51:16Z
department:
- _id: '178'
- _id: '184'
doi: 10.1016/j.ssresearch.2015.11.003
intvolume: ' 56'
language:
- iso: eng
page: 58-72
publication: Social Science Research
publication_identifier:
issn:
- 0049-089X
publication_status: published
publisher: Elsevier BV
status: public
title: 'Peer influence on protest participation: Communication and trust between co-workers
as inhibitors or facilitators of mobilization'
type: journal_article
user_id: '72497'
volume: 56
year: '2015'
...
---
_id: '63779'
author:
- first_name: Simon
full_name: Oertel, Simon
last_name: Oertel
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
citation:
ama: 'Oertel S, Thommes K. Making history: Sources of organizational history and
its rhetorical construction. Scandinavian Journal of Management. 2015;31(4):549-560.
doi:10.1016/j.scaman.2015.09.001'
apa: 'Oertel, S., & Thommes, K. (2015). Making history: Sources of organizational
history and its rhetorical construction. Scandinavian Journal of Management,
31(4), 549–560. https://doi.org/10.1016/j.scaman.2015.09.001'
bibtex: '@article{Oertel_Thommes_2015, title={Making history: Sources of organizational
history and its rhetorical construction}, volume={31}, DOI={10.1016/j.scaman.2015.09.001},
number={4}, journal={Scandinavian Journal of Management}, publisher={Elsevier
BV}, author={Oertel, Simon and Thommes, Kirsten}, year={2015}, pages={549–560}
}'
chicago: 'Oertel, Simon, and Kirsten Thommes. “Making History: Sources of Organizational
History and Its Rhetorical Construction.” Scandinavian Journal of Management
31, no. 4 (2015): 549–60. https://doi.org/10.1016/j.scaman.2015.09.001.'
ieee: 'S. Oertel and K. Thommes, “Making history: Sources of organizational history
and its rhetorical construction,” Scandinavian Journal of Management, vol.
31, no. 4, pp. 549–560, 2015, doi: 10.1016/j.scaman.2015.09.001.'
mla: 'Oertel, Simon, and Kirsten Thommes. “Making History: Sources of Organizational
History and Its Rhetorical Construction.” Scandinavian Journal of Management,
vol. 31, no. 4, Elsevier BV, 2015, pp. 549–60, doi:10.1016/j.scaman.2015.09.001.'
short: S. Oertel, K. Thommes, Scandinavian Journal of Management 31 (2015) 549–560.
date_created: 2026-01-28T09:50:17Z
date_updated: 2026-01-28T09:50:25Z
department:
- _id: '178'
- _id: '184'
doi: 10.1016/j.scaman.2015.09.001
intvolume: ' 31'
issue: '4'
language:
- iso: eng
page: 549-560
publication: Scandinavian Journal of Management
publication_identifier:
issn:
- 0956-5221
publication_status: published
publisher: Elsevier BV
status: public
title: 'Making history: Sources of organizational history and its rhetorical construction'
type: journal_article
user_id: '72497'
volume: 31
year: '2015'
...
---
_id: '350'
abstract:
- lang: eng
text: Customers continuously evaluate the credibility and reliability of a range
of signals both separately and jointly. However, existing econometric studies
pay insufficient attention to the interactions and complex combinations of these
signals, and are typically limited as a result of difficulties controlling for
multicollinearity and endogeneity in their data. We develop a novel theoretical
approach to address these issues and study different signaling effects (i.e.,
word-of-mouth, brand reputation, and distribution strategy) on customer perceptions.
Using data on the US video games market, we apply a fuzzy set qualitative comparative
analysis (fsQCA) to account for cause-effect relationships. The results of our
study address a number of key issues in the economics and management literature.
First, our results support the contention that reviews from professional critics
act as a signal of product quality and therefore positively influence unit sales,
as do the discriminatory effects of prices and restricted age ratings. Second,
we find evidence to support the use of brand extension strategies as marketing
tools that create spillover effects and support the launch of new products.
author:
- first_name: Daniel
full_name: Kaimann, Daniel
id: '18949'
last_name: Kaimann
- first_name: Joe
full_name: Cox, Joe
last_name: Cox
citation:
ama: 'Kaimann D, Cox J. The Interaction of Signals: A Fuzzy Set Analysis of the
Video Game Industry. Universität Paderborn; 2014.'
apa: 'Kaimann, D., & Cox, J. (2014). The Interaction of Signals: A Fuzzy
set Analysis of the Video Game Industry. Universität Paderborn.'
bibtex: '@book{Kaimann_Cox_2014, title={The Interaction of Signals: A Fuzzy set
Analysis of the Video Game Industry}, publisher={Universität Paderborn}, author={Kaimann,
Daniel and Cox, Joe}, year={2014} }'
chicago: 'Kaimann, Daniel, and Joe Cox. The Interaction of Signals: A Fuzzy Set
Analysis of the Video Game Industry. Universität Paderborn, 2014.'
ieee: 'D. Kaimann and J. Cox, The Interaction of Signals: A Fuzzy set Analysis
of the Video Game Industry. Universität Paderborn, 2014.'
mla: 'Kaimann, Daniel, and Joe Cox. The Interaction of Signals: A Fuzzy Set Analysis
of the Video Game Industry. Universität Paderborn, 2014.'
short: 'D. Kaimann, J. Cox, The Interaction of Signals: A Fuzzy Set Analysis of
the Video Game Industry, Universität Paderborn, 2014.'
date_created: 2017-10-17T12:42:00Z
date_updated: 2022-01-06T06:59:20Z
ddc:
- '040'
department:
- _id: '183'
file:
- access_level: closed
content_type: application/pdf
creator: florida
date_created: 2018-03-20T07:24:40Z
date_updated: 2018-03-20T07:24:40Z
file_id: '1416'
file_name: 350-SSRN-id2456991.pdf
file_size: 739169
relation: main_file
success: 1
file_date_updated: 2018-03-20T07:24:40Z
has_accepted_license: '1'
language:
- iso: eng
project:
- _id: '1'
name: SFB 901
- _id: '7'
name: SFB 901 - Subprojekt A3
- _id: '2'
name: SFB 901 - Project Area A
publisher: Universität Paderborn
status: public
title: 'The Interaction of Signals: A Fuzzy set Analysis of the Video Game Industry'
type: report
user_id: '477'
year: '2014'
...
---
_id: '352'
author:
- first_name: Friedrich
full_name: Scheel, Friedrich
last_name: Scheel
citation:
ama: 'Scheel F. The Economics of Individual Behavior in Competitive Environments:
Empirical Evidence from Real-Life Tournaments. Universität Paderborn; 2014.'
apa: 'Scheel, F. (2014). The Economics of Individual Behavior in Competitive
Environments: Empirical Evidence from Real-Life Tournaments. Universität Paderborn.'
bibtex: '@book{Scheel_2014, title={The Economics of Individual Behavior in Competitive
Environments: Empirical Evidence from Real-Life Tournaments}, publisher={Universität
Paderborn}, author={Scheel, Friedrich}, year={2014} }'
chicago: 'Scheel, Friedrich. The Economics of Individual Behavior in Competitive
Environments: Empirical Evidence from Real-Life Tournaments. Universität Paderborn,
2014.'
ieee: 'F. Scheel, The Economics of Individual Behavior in Competitive Environments:
Empirical Evidence from Real-Life Tournaments. Universität Paderborn, 2014.'
mla: 'Scheel, Friedrich. The Economics of Individual Behavior in Competitive
Environments: Empirical Evidence from Real-Life Tournaments. Universität Paderborn,
2014.'
short: 'F. Scheel, The Economics of Individual Behavior in Competitive Environments:
Empirical Evidence from Real-Life Tournaments, Universität Paderborn, 2014.'
date_created: 2017-10-17T12:42:00Z
date_updated: 2022-01-06T06:59:21Z
ddc:
- '040'
department:
- _id: '19'
- _id: '183'
file:
- access_level: closed
content_type: application/pdf
creator: florida
date_created: 2018-03-20T07:24:10Z
date_updated: 2018-03-20T07:24:10Z
file_id: '1415'
file_name: 352-Diss_Veröffentlichung_Friedrich_Scheel.pdf
file_size: 1609436
relation: main_file
success: 1
file_date_updated: 2018-03-20T07:24:10Z
has_accepted_license: '1'
language:
- iso: eng
project:
- _id: '1'
name: SFB 901
- _id: '7'
name: SFB 901 - Subprojekt A3
- _id: '2'
name: SFB 901 - Project Area A
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
title: 'The Economics of Individual Behavior in Competitive Environments: Empirical
Evidence from Real-Life Tournaments'
type: dissertation
user_id: '477'
year: '2014'
...
---
_id: '3538'
author:
- first_name: Julia
full_name: Rötzmeier-Keuper, Julia
id: '24869'
last_name: Rötzmeier-Keuper
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: 'Rötzmeier-Keuper J, Wünderlich N. Customer collectives in healthcare: The
transformative potential of service to overcome consumer vulnerability. In:
Proceedings of the 39th Annual Macromarketing Conference. ; 2014.'
apa: 'Rötzmeier-Keuper, J., & Wünderlich, N. (2014). Customer collectives in
healthcare: The transformative potential of service to overcome consumer vulnerability.
In Proceedings of the 39th Annual Macromarketing Conference. London, GB.'
bibtex: '@inproceedings{Rötzmeier-Keuper_Wünderlich_2014, title={Customer collectives
in healthcare: The transformative potential of service to overcome consumer vulnerability},
booktitle={ Proceedings of the 39th Annual Macromarketing Conference}, author={Rötzmeier-Keuper,
Julia and Wünderlich, Nancy}, year={2014} }'
chicago: 'Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “Customer Collectives in
Healthcare: The Transformative Potential of Service to Overcome Consumer Vulnerability.”
In Proceedings of the 39th Annual Macromarketing Conference, 2014.'
ieee: 'J. Rötzmeier-Keuper and N. Wünderlich, “Customer collectives in healthcare:
The transformative potential of service to overcome consumer vulnerability,” in
Proceedings of the 39th Annual Macromarketing Conference, London, GB,
2014.'
mla: 'Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “Customer Collectives in Healthcare:
The Transformative Potential of Service to Overcome Consumer Vulnerability.”
Proceedings of the 39th Annual Macromarketing Conference, 2014.'
short: 'J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the 39th Annual
Macromarketing Conference, 2014.'
conference:
location: London, GB
name: 39th Annual Macromarketing Conference
date_created: 2018-07-11T07:41:51Z
date_updated: 2022-01-06T06:59:22Z
department:
- _id: '181'
publication: ' Proceedings of the 39th Annual Macromarketing Conference'
status: public
title: 'Customer collectives in healthcare: The transformative potential of service
to overcome consumer vulnerability'
type: conference_abstract
user_id: '24869'
year: '2014'
...
---
_id: '3541'
author:
- first_name: Julia
full_name: Rötzmeier-Keuper, Julia
id: '24869'
last_name: Rötzmeier-Keuper
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: 'Rötzmeier-Keuper J, Wünderlich N. Interdependent Relationships Between and
among Service Providers and Customer Collectives. In: Proceedings of the AMA
SERVSIG International Service Research Conference. ; 2014.'
apa: Rötzmeier-Keuper, J., & Wünderlich, N. (2014). Interdependent Relationships
Between and among Service Providers and Customer Collectives. In Proceedings
of the AMA SERVSIG International Service Research Conference. Thessaloniki,
GR.
bibtex: '@inproceedings{Rötzmeier-Keuper_Wünderlich_2014, title={ Interdependent
Relationships Between and among Service Providers and Customer Collectives.},
booktitle={Proceedings of the AMA SERVSIG International Service Research Conference},
author={Rötzmeier-Keuper, Julia and Wünderlich, Nancy}, year={2014} }'
chicago: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “ Interdependent Relationships
Between and among Service Providers and Customer Collectives.” In Proceedings
of the AMA SERVSIG International Service Research Conference, 2014.
ieee: J. Rötzmeier-Keuper and N. Wünderlich, “ Interdependent Relationships Between
and among Service Providers and Customer Collectives.,” in Proceedings of the
AMA SERVSIG International Service Research Conference, Thessaloniki, GR, 2014.
mla: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “ Interdependent Relationships
Between and among Service Providers and Customer Collectives.” Proceedings
of the AMA SERVSIG International Service Research Conference, 2014.
short: 'J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the AMA SERVSIG International
Service Research Conference, 2014.'
conference:
location: Thessaloniki, GR
name: AMA SERVSIG International Service Research Conference
date_created: 2018-07-11T07:46:12Z
date_updated: 2022-01-06T06:59:22Z
department:
- _id: '181'
publication: Proceedings of the AMA SERVSIG International Service Research Conference
status: public
title: ' Interdependent Relationships Between and among Service Providers and Customer
Collectives.'
type: conference_abstract
user_id: '24869'
year: '2014'
...
---
_id: '7725'
author:
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: E
full_name: Böhm, E
last_name: Böhm
- first_name: C
full_name: Cramer, C
last_name: Cramer
citation:
ama: 'Eggert A, Böhm E, Cramer C. Stock Market Reactions to Customer Service Outsourcing
in Manufacturing Firms. In: 2015 AMA Winter Marketing Educators’ Conference
Proceedings. ; 2014.'
apa: Eggert, A., Böhm, E., & Cramer, C. (2014). Stock Market Reactions to Customer
Service Outsourcing in Manufacturing Firms. In 2015 AMA Winter Marketing Educators’
Conference Proceedings.
bibtex: '@inproceedings{Eggert_Böhm_Cramer_2014, title={Stock Market Reactions to
Customer Service Outsourcing in Manufacturing Firms}, booktitle={2015 AMA Winter
Marketing Educators’ Conference Proceedings}, author={Eggert, A and Böhm, E and
Cramer, C}, year={2014} }'
chicago: Eggert, A, E Böhm, and C Cramer. “Stock Market Reactions to Customer Service
Outsourcing in Manufacturing Firms.” In 2015 AMA Winter Marketing Educators’
Conference Proceedings, 2014.
ieee: A. Eggert, E. Böhm, and C. Cramer, “Stock Market Reactions to Customer Service
Outsourcing in Manufacturing Firms,” in 2015 AMA Winter Marketing Educators’
Conference Proceedings, 2014.
mla: Eggert, A., et al. “Stock Market Reactions to Customer Service Outsourcing
in Manufacturing Firms.” 2015 AMA Winter Marketing Educators’ Conference Proceedings,
2014.
short: 'A. Eggert, E. Böhm, C. Cramer, in: 2015 AMA Winter Marketing Educators’
Conference Proceedings, 2014.'
date_created: 2019-02-16T08:19:16Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: 2015 AMA Winter Marketing Educators’ Conference Proceedings
status: public
title: Stock Market Reactions to Customer Service Outsourcing in Manufacturing Firms
type: conference
user_id: '57352'
year: '2014'
...
---
_id: '7727'
author:
- first_name: V
full_name: Kanuri, V
last_name: Kanuri
- first_name: E
full_name: Münkhoff, E
last_name: Münkhoff
- first_name: L. K
full_name: Scheer, L. K
last_name: Scheer
citation:
ama: 'Kanuri V, Münkhoff E, Scheer LK. Service transition versus service infusion:
Different pathways to success for service-oriented manufacturers? In: ISBM
2014 Academic Conference. ; 2014.'
apa: 'Kanuri, V., Münkhoff, E., & Scheer, L. K. (2014). Service transition versus
service infusion: Different pathways to success for service-oriented manufacturers?
In ISBM 2014 Academic Conference.'
bibtex: '@inproceedings{Kanuri_Münkhoff_Scheer_2014, title={Service transition versus
service infusion: Different pathways to success for service-oriented manufacturers?},
booktitle={ISBM 2014 Academic Conference}, author={Kanuri, V and Münkhoff, E and
Scheer, L. K}, year={2014} }'
chicago: 'Kanuri, V, E Münkhoff, and L. K Scheer. “Service Transition versus Service
Infusion: Different Pathways to Success for Service-Oriented Manufacturers?” In
ISBM 2014 Academic Conference, 2014.'
ieee: 'V. Kanuri, E. Münkhoff, and L. K. Scheer, “Service transition versus service
infusion: Different pathways to success for service-oriented manufacturers?,”
in ISBM 2014 Academic Conference, 2014.'
mla: 'Kanuri, V., et al. “Service Transition versus Service Infusion: Different
Pathways to Success for Service-Oriented Manufacturers?” ISBM 2014 Academic
Conference, 2014.'
short: 'V. Kanuri, E. Münkhoff, L.K. Scheer, in: ISBM 2014 Academic Conference,
2014.'
date_created: 2019-02-16T08:31:06Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: ISBM 2014 Academic Conference
status: public
title: 'Service transition versus service infusion: Different pathways to success
for service-oriented manufacturers?'
type: conference
user_id: '57352'
year: '2014'
...
---
_id: '7728'
author:
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: A
full_name: Haas, A
last_name: Haas
- first_name: H
full_name: Terho, H
last_name: Terho
- first_name: W
full_name: Ulaga, W
last_name: Ulaga
- first_name: E
full_name: Münkhoff, E
last_name: Münkhoff
citation:
ama: 'Eggert A, Haas A, Terho H, Ulaga W, Münkhoff E. Selling value in business
markets: Why a powerful idea often fails. In: ISBM 2014 Academic Conference.
; 2014.'
apa: 'Eggert, A., Haas, A., Terho, H., Ulaga, W., & Münkhoff, E. (2014). Selling
value in business markets: Why a powerful idea often fails. In ISBM 2014 Academic
Conference.'
bibtex: '@inproceedings{Eggert_Haas_Terho_Ulaga_Münkhoff_2014, title={Selling value
in business markets: Why a powerful idea often fails}, booktitle={ISBM 2014 Academic
Conference}, author={Eggert, A and Haas, A and Terho, H and Ulaga, W and Münkhoff,
E}, year={2014} }'
chicago: 'Eggert, A, A Haas, H Terho, W Ulaga, and E Münkhoff. “Selling Value in
Business Markets: Why a Powerful Idea Often Fails.” In ISBM 2014 Academic Conference,
2014.'
ieee: 'A. Eggert, A. Haas, H. Terho, W. Ulaga, and E. Münkhoff, “Selling value in
business markets: Why a powerful idea often fails,” in ISBM 2014 Academic Conference,
2014.'
mla: 'Eggert, A., et al. “Selling Value in Business Markets: Why a Powerful Idea
Often Fails.” ISBM 2014 Academic Conference, 2014.'
short: 'A. Eggert, A. Haas, H. Terho, W. Ulaga, E. Münkhoff, in: ISBM 2014 Academic
Conference, 2014.'
date_created: 2019-02-16T08:40:38Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: ISBM 2014 Academic Conference
status: public
title: 'Selling value in business markets: Why a powerful idea often fails'
type: conference
user_id: '57352'
year: '2014'
...
---
_id: '7729'
author:
- first_name: T
full_name: Ritter, T
last_name: Ritter
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: E
full_name: Münkhoff, E
last_name: Münkhoff
- first_name: W
full_name: Ulaga, W
last_name: Ulaga
citation:
ama: 'Ritter T, Eggert A, Münkhoff E, Ulaga W. The corporate marketing department
- Between value and vanish. In: ISBM 2014 Academic Conference. ; 2014.'
apa: Ritter, T., Eggert, A., Münkhoff, E., & Ulaga, W. (2014). The corporate
marketing department - Between value and vanish. In ISBM 2014 Academic Conference.
bibtex: '@inproceedings{Ritter_Eggert_Münkhoff_Ulaga_2014, title={The corporate
marketing department - Between value and vanish}, booktitle={ISBM 2014 Academic
Conference}, author={Ritter, T and Eggert, A and Münkhoff, E and Ulaga, W}, year={2014}
}'
chicago: Ritter, T, A Eggert, E Münkhoff, and W Ulaga. “The Corporate Marketing
Department - Between Value and Vanish.” In ISBM 2014 Academic Conference,
2014.
ieee: T. Ritter, A. Eggert, E. Münkhoff, and W. Ulaga, “The corporate marketing
department - Between value and vanish,” in ISBM 2014 Academic Conference,
2014.
mla: Ritter, T., et al. “The Corporate Marketing Department - Between Value and
Vanish.” ISBM 2014 Academic Conference, 2014.
short: 'T. Ritter, A. Eggert, E. Münkhoff, W. Ulaga, in: ISBM 2014 Academic Conference,
2014.'
date_created: 2019-02-16T09:04:33Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: ISBM 2014 Academic Conference
status: public
title: The corporate marketing department - Between value and vanish
type: conference
user_id: '57352'
year: '2014'
...
---
_id: '7730'
author:
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: E
full_name: Münkhoff, E
last_name: Münkhoff
- first_name: C
full_name: Thiesbrummel, C
last_name: Thiesbrummel
citation:
ama: 'Eggert A, Münkhoff E, Thiesbrummel C. Service transition: A viable option
for manufacturing companies with declining financial performance? In: Proceedings
of the 43rd European Marketing Academy (EMAC) Conference. ; 2014.'
apa: 'Eggert, A., Münkhoff, E., & Thiesbrummel, C. (2014). Service transition:
A viable option for manufacturing companies with declining financial performance?
In Proceedings of the 43rd European Marketing Academy (EMAC) Conference.'
bibtex: '@inproceedings{Eggert_Münkhoff_Thiesbrummel_2014, title={Service transition:
A viable option for manufacturing companies with declining financial performance?},
booktitle={Proceedings of the 43rd European Marketing Academy (EMAC) Conference},
author={Eggert, A and Münkhoff, E and Thiesbrummel, C}, year={2014} }'
chicago: 'Eggert, A, E Münkhoff, and C Thiesbrummel. “Service Transition: A Viable
Option for Manufacturing Companies with Declining Financial Performance?” In Proceedings
of the 43rd European Marketing Academy (EMAC) Conference, 2014.'
ieee: 'A. Eggert, E. Münkhoff, and C. Thiesbrummel, “Service transition: A viable
option for manufacturing companies with declining financial performance?,” in
Proceedings of the 43rd European Marketing Academy (EMAC) Conference, 2014.'
mla: 'Eggert, A., et al. “Service Transition: A Viable Option for Manufacturing
Companies with Declining Financial Performance?” Proceedings of the 43rd European
Marketing Academy (EMAC) Conference, 2014.'
short: 'A. Eggert, E. Münkhoff, C. Thiesbrummel, in: Proceedings of the 43rd European
Marketing Academy (EMAC) Conference, 2014.'
date_created: 2019-02-16T09:07:12Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 43rd European Marketing Academy (EMAC) Conference
status: public
title: 'Service transition: A viable option for manufacturing companies with declining
financial performance?'
type: conference
user_id: '57352'
year: '2014'
...
---
_id: '7731'
author:
- first_name: H
full_name: Terho, H
last_name: Terho
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: W
full_name: Ulaga, W
last_name: Ulaga
- first_name: A
full_name: Haas, A
last_name: Haas
citation:
ama: 'Terho H, Eggert A, Ulaga W, Haas A. Overcoming Roadblocks to Value-Based Selling:
Aligning Organizational Support With Sales Force Activities. In: 2014 AMA Winter
Marketing Educators’ Proceedings. ; 2014.'
apa: 'Terho, H., Eggert, A., Ulaga, W., & Haas, A. (2014). Overcoming Roadblocks
to Value-Based Selling: Aligning Organizational Support With Sales Force Activities.
In 2014 AMA Winter Marketing Educators’ Proceedings.'
bibtex: '@inproceedings{Terho_Eggert_Ulaga_Haas_2014, title={Overcoming Roadblocks
to Value-Based Selling: Aligning Organizational Support With Sales Force Activities},
booktitle={2014 AMA Winter Marketing Educators’ Proceedings}, author={Terho, H
and Eggert, A and Ulaga, W and Haas, A}, year={2014} }'
chicago: 'Terho, H, A Eggert, W Ulaga, and A Haas. “Overcoming Roadblocks to Value-Based
Selling: Aligning Organizational Support With Sales Force Activities.” In 2014
AMA Winter Marketing Educators’ Proceedings, 2014.'
ieee: 'H. Terho, A. Eggert, W. Ulaga, and A. Haas, “Overcoming Roadblocks to Value-Based
Selling: Aligning Organizational Support With Sales Force Activities,” in 2014
AMA Winter Marketing Educators’ Proceedings, 2014.'
mla: 'Terho, H., et al. “Overcoming Roadblocks to Value-Based Selling: Aligning
Organizational Support With Sales Force Activities.” 2014 AMA Winter Marketing
Educators’ Proceedings, 2014.'
short: 'H. Terho, A. Eggert, W. Ulaga, A. Haas, in: 2014 AMA Winter Marketing Educators’
Proceedings, 2014.'
date_created: 2019-02-16T09:14:53Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: 2014 AMA Winter Marketing Educators’ Proceedings
status: public
title: 'Overcoming Roadblocks to Value-Based Selling: Aligning Organizational Support
With Sales Force Activities'
type: conference
user_id: '57352'
year: '2014'
...