--- _id: '5489' author: - first_name: Holger full_name: Steinmetz, Holger id: '43261' last_name: Steinmetz citation: ama: 'Steinmetz H. Analyzing observed composite differences across groups: Is partial measurement invariance enough? European Journal of Research Methods for the Behavioral and Social Sciences. 2013;9(1):1-12.' apa: 'Steinmetz, H. (2013). Analyzing observed composite differences across groups: Is partial measurement invariance enough? European Journal of Research Methods for the Behavioral and Social Sciences., 9(1), 1–12.' bibtex: '@article{Steinmetz_2013, title={Analyzing observed composite differences across groups: Is partial measurement invariance enough?}, volume={9}, number={1}, journal={European Journal of Research Methods for the Behavioral and Social Sciences.}, author={Steinmetz, Holger}, year={2013}, pages={1–12} }' chicago: 'Steinmetz, Holger. “Analyzing Observed Composite Differences across Groups: Is Partial Measurement Invariance Enough?” European Journal of Research Methods for the Behavioral and Social Sciences. 9, no. 1 (2013): 1–12.' ieee: 'H. Steinmetz, “Analyzing observed composite differences across groups: Is partial measurement invariance enough?,” European Journal of Research Methods for the Behavioral and Social Sciences., vol. 9, no. 1, pp. 1–12, 2013.' mla: 'Steinmetz, Holger. “Analyzing Observed Composite Differences across Groups: Is Partial Measurement Invariance Enough?” European Journal of Research Methods for the Behavioral and Social Sciences., vol. 9, no. 1, 2013, pp. 1–12.' short: H. Steinmetz, European Journal of Research Methods for the Behavioral and Social Sciences. 9 (2013) 1–12. date_created: 2018-11-12T10:38:26Z date_updated: 2022-01-06T07:01:56Z department: - _id: '274' intvolume: ' 9' issue: '1' language: - iso: eng page: 1-12 publication: European Journal of Research Methods for the Behavioral and Social Sciences. status: public title: 'Analyzing observed composite differences across groups: Is partial measurement invariance enough?' type: journal_article user_id: '46632' volume: 9 year: '2013' ... --- _id: '4944' author: - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 citation: ama: 'Schneider M. “Gung Ho”: Nationale Kultur und Schlanke Produktion in Ron Howards Spielfilm. . In: Heiko Hoßfeld RO, ed. Macht und Employment Relations . ; 2013.' apa: 'Schneider, M. (2013). “Gung Ho”: Nationale Kultur und Schlanke Produktion in Ron Howards Spielfilm. . In R. O. Heiko Hoßfeld (Ed.), Macht und Employment Relations .' bibtex: '@inbook{Schneider_2013, title={“Gung Ho”: Nationale Kultur und Schlanke Produktion in Ron Howards Spielfilm. }, booktitle={Macht und Employment Relations }, author={Schneider, Martin}, editor={Heiko Hoßfeld, Renate Ortlieb}, year={2013} }' chicago: 'Schneider, Martin. “‘Gung Ho’: Nationale Kultur und Schlanke Produktion in Ron Howards Spielfilm. .” In Macht und Employment Relations , edited by Renate Ortlieb Heiko Hoßfeld, 2013.' ieee: 'M. Schneider, “‘Gung Ho’: Nationale Kultur und Schlanke Produktion in Ron Howards Spielfilm. ,” in Macht und Employment Relations , R. O. Heiko Hoßfeld, Ed. 2013.' mla: 'Schneider, Martin. “‘Gung Ho’: Nationale Kultur und Schlanke Produktion in Ron Howards Spielfilm. .” Macht und Employment Relations , edited by Renate Ortlieb Heiko Hoßfeld, 2013.' short: 'M. Schneider, in: R.O. Heiko Hoßfeld (Ed.), Macht und Employment Relations , 2013.' date_created: 2018-10-26T10:04:10Z date_updated: 2023-11-22T20:11:07Z department: - _id: '178' - _id: '185' editor: - first_name: Renate Ortlieb full_name: Heiko Hoßfeld, Renate Ortlieb last_name: Heiko Hoßfeld language: - iso: ger publication: 'Macht und Employment Relations ' publication_status: published related_material: link: - relation: confirmation url: https://static.uni-graz.at/fileadmin/sowi-institute/Personalpolitik/Pdf/Ho%C3%9Ffeld_Ortlieb.pdf status: public title: '"Gung Ho": Nationale Kultur und Schlanke Produktion in Ron Howards Spielfilm. ' type: book_chapter user_id: '54657' year: '2013' ... --- _id: '45734' author: - first_name: I. full_name: Garnefeld, I. last_name: Garnefeld - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff citation: ama: Garnefeld I, Steinhoff L. Primacy versus Recency Effects in Extended Service Encounters. Journal of Service Management. 2013;24(1):64-81. doi:http://dx.doi.org/10.1108/09564231311304198 apa: Garnefeld, I., & Steinhoff, L. (2013). Primacy versus Recency Effects in Extended Service Encounters. Journal of Service Management, 24(1), 64–81. http://dx.doi.org/10.1108/09564231311304198 bibtex: '@article{Garnefeld_Steinhoff_2013, title={Primacy versus Recency Effects in Extended Service Encounters}, volume={24}, DOI={http://dx.doi.org/10.1108/09564231311304198}, number={1}, journal={Journal of Service Management}, author={Garnefeld, I. and Steinhoff, Lena}, year={2013}, pages={64–81} }' chicago: 'Garnefeld, I., and Lena Steinhoff. “Primacy versus Recency Effects in Extended Service Encounters.” Journal of Service Management 24, no. 1 (2013): 64–81. http://dx.doi.org/10.1108/09564231311304198.' ieee: 'I. Garnefeld and L. Steinhoff, “Primacy versus Recency Effects in Extended Service Encounters,” Journal of Service Management, vol. 24, no. 1, pp. 64–81, 2013, doi: http://dx.doi.org/10.1108/09564231311304198.' mla: Garnefeld, I., and Lena Steinhoff. “Primacy versus Recency Effects in Extended Service Encounters.” Journal of Service Management, vol. 24, no. 1, 2013, pp. 64–81, doi:http://dx.doi.org/10.1108/09564231311304198. short: I. Garnefeld, L. Steinhoff, Journal of Service Management 24 (2013) 64–81. date_created: 2023-06-22T16:47:01Z date_updated: 2024-01-15T16:21:48Z department: - _id: '733' doi: http://dx.doi.org/10.1108/09564231311304198 intvolume: ' 24' issue: '1' language: - iso: eng page: 64-81 publication: Journal of Service Management publication_status: published status: public title: Primacy versus Recency Effects in Extended Service Encounters type: journal_article user_id: '68445' volume: 24 year: '2013' ... --- _id: '45749' author: - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: R. W. full_name: Palmatier, R. W. last_name: Palmatier citation: ama: 'Steinhoff L, Palmatier RW. The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance. In: Proceedings of the 42nd European Marketing Academy (EMAC) Conference, Istanbul. ; 2013.' apa: 'Steinhoff, L., & Palmatier, R. W. (2013). The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance. Proceedings of the 42nd European Marketing Academy (EMAC) Conference, Istanbul. Proceedings of the 42nd European Marketing Academy (EMAC) Conference, Istanbul.' bibtex: '@inproceedings{Steinhoff_Palmatier_2013, title={The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance}, booktitle={Proceedings of the 42nd European Marketing Academy (EMAC) Conference, Istanbul}, author={Steinhoff, Lena and Palmatier, R. W.}, year={2013} }' chicago: 'Steinhoff, Lena, and R. W. Palmatier. “The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance.” In Proceedings of the 42nd European Marketing Academy (EMAC) Conference, Istanbul, 2013.' ieee: 'L. Steinhoff and R. W. Palmatier, “The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance,” presented at the Proceedings of the 42nd European Marketing Academy (EMAC) Conference, Istanbul, 2013.' mla: 'Steinhoff, Lena, and R. W. Palmatier. “The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance.” Proceedings of the 42nd European Marketing Academy (EMAC) Conference, Istanbul, 2013.' short: 'L. Steinhoff, R.W. Palmatier, in: Proceedings of the 42nd European Marketing Academy (EMAC) Conference, Istanbul, 2013.' conference: location: Istanbul name: Proceedings of the 42nd European Marketing Academy (EMAC) Conference date_created: 2023-06-22T17:04:26Z date_updated: 2024-01-15T16:36:59Z department: - _id: '733' language: - iso: eng publication: Proceedings of the 42nd European Marketing Academy (EMAC) Conference, Istanbul publication_status: published status: public title: 'The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance' type: conference user_id: '68445' year: '2013' ... --- _id: '45756' author: - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: R. W. full_name: Palmatier, R. W. last_name: Palmatier citation: ama: Steinhoff L, Palmatier RW. Understanding the Effectiveness of Loyalty Programs, Marketing Science Institute (MSI) Working Paper Series.; 2013:13-105. apa: Steinhoff, L., & Palmatier, R. W. (2013). Understanding the Effectiveness of Loyalty Programs, Marketing Science Institute (MSI) Working Paper Series (pp. 13–105). bibtex: '@book{Steinhoff_Palmatier_2013, title={Understanding the Effectiveness of Loyalty Programs, Marketing Science Institute (MSI) Working Paper Series}, author={Steinhoff, Lena and Palmatier, R. W.}, year={2013}, pages={13–105} }' chicago: Steinhoff, Lena, and R. W. Palmatier. Understanding the Effectiveness of Loyalty Programs, Marketing Science Institute (MSI) Working Paper Series, 2013. ieee: L. Steinhoff and R. W. Palmatier, Understanding the Effectiveness of Loyalty Programs, Marketing Science Institute (MSI) Working Paper Series. 2013, pp. 13–105. mla: Steinhoff, Lena, and R. W. Palmatier. Understanding the Effectiveness of Loyalty Programs, Marketing Science Institute (MSI) Working Paper Series. 2013, pp. 13–105. short: L. Steinhoff, R.W. Palmatier, Understanding the Effectiveness of Loyalty Programs, Marketing Science Institute (MSI) Working Paper Series, 2013. date_created: 2023-06-22T17:11:23Z date_updated: 2024-01-29T12:28:24Z department: - _id: '733' language: - iso: eng page: 13-105 publication_status: published related_material: link: - relation: confirmation url: https://www.msi.org/working-papers/understanding-the-effectiveness-of-loyalty-programs/ status: public title: Understanding the Effectiveness of Loyalty Programs, Marketing Science Institute (MSI) Working Paper Series type: working_paper user_id: '68445' year: '2013' ... --- _id: '46697' author: - first_name: I. full_name: Garnefeld, I. last_name: Garnefeld - first_name: Eva full_name: Münkhoff, Eva id: '3043' last_name: Münkhoff orcid: 0000-0001-6053-1012 - first_name: K. full_name: Raum, K. last_name: Raum citation: ama: 'Garnefeld I, Münkhoff E, Raum K. Threat and normative appeals to reduce product returns in online retailing – An effective marketing practice? In: 42nd EMAC Annual Conference, Istanbul. ; 2013.' apa: Garnefeld, I., Münkhoff, E., & Raum, K. (2013). Threat and normative appeals to reduce product returns in online retailing – An effective marketing practice? 42nd EMAC Annual Conference, Istanbul. 42nd EMAC Annual Conference, Istanbul. bibtex: '@inproceedings{Garnefeld_Münkhoff_Raum_2013, title={Threat and normative appeals to reduce product returns in online retailing – An effective marketing practice?}, booktitle={42nd EMAC Annual Conference, Istanbul}, author={Garnefeld, I. and Münkhoff, Eva and Raum, K.}, year={2013} }' chicago: Garnefeld, I., Eva Münkhoff, and K. Raum. “Threat and Normative Appeals to Reduce Product Returns in Online Retailing – An Effective Marketing Practice?” In 42nd EMAC Annual Conference, Istanbul, 2013. ieee: I. Garnefeld, E. Münkhoff, and K. Raum, “Threat and normative appeals to reduce product returns in online retailing – An effective marketing practice?,” presented at the 42nd EMAC Annual Conference, Istanbul, 2013. mla: Garnefeld, I., et al. “Threat and Normative Appeals to Reduce Product Returns in Online Retailing – An Effective Marketing Practice?” 42nd EMAC Annual Conference, Istanbul, 2013. short: 'I. Garnefeld, E. Münkhoff, K. Raum, in: 42nd EMAC Annual Conference, Istanbul, 2013.' conference: location: Istanbul name: 42nd EMAC Annual Conference date_created: 2023-08-25T09:25:17Z date_updated: 2023-08-25T10:03:46Z department: - _id: '785' language: - iso: eng publication: 42nd EMAC Annual Conference, Istanbul publication_status: published status: public title: Threat and normative appeals to reduce product returns in online retailing – An effective marketing practice? type: conference user_id: '49063' year: '2013' ... --- _id: '46696' author: - first_name: Eva full_name: Münkhoff, Eva id: '3043' last_name: Münkhoff orcid: 0000-0001-6053-1012 - first_name: I. full_name: Garnefeld, I. last_name: Garnefeld - first_name: A. full_name: Bruns, A. last_name: Bruns citation: ama: 'Münkhoff E, Garnefeld I, Bruns A. How to prolong a sales promotion – Ex-post time extension versus reframing. In: 42nd EMAC Annual Conference, Istanbul. ; 2013.' apa: Münkhoff, E., Garnefeld, I., & Bruns, A. (2013). How to prolong a sales promotion – Ex-post time extension versus reframing. 42nd EMAC Annual Conference, Istanbul. 42nd EMAC Annual Conference, Istanbul. bibtex: '@inproceedings{Münkhoff_Garnefeld_Bruns_2013, title={How to prolong a sales promotion – Ex-post time extension versus reframing}, booktitle={42nd EMAC Annual Conference, Istanbul}, author={Münkhoff, Eva and Garnefeld, I. and Bruns, A.}, year={2013} }' chicago: Münkhoff, Eva, I. Garnefeld, and A. Bruns. “How to Prolong a Sales Promotion – Ex-Post Time Extension versus Reframing.” In 42nd EMAC Annual Conference, Istanbul, 2013. ieee: E. Münkhoff, I. Garnefeld, and A. Bruns, “How to prolong a sales promotion – Ex-post time extension versus reframing,” presented at the 42nd EMAC Annual Conference, Istanbul, 2013. mla: Münkhoff, Eva, et al. “How to Prolong a Sales Promotion – Ex-Post Time Extension versus Reframing.” 42nd EMAC Annual Conference, Istanbul, 2013. short: 'E. Münkhoff, I. Garnefeld, A. Bruns, in: 42nd EMAC Annual Conference, Istanbul, 2013.' conference: location: Istanbul name: 42nd EMAC Annual Conference date_created: 2023-08-25T09:24:06Z date_updated: 2023-08-25T10:03:52Z department: - _id: '785' language: - iso: eng publication: 42nd EMAC Annual Conference, Istanbul publication_status: published status: public title: How to prolong a sales promotion – Ex-post time extension versus reframing type: conference user_id: '49063' year: '2013' ... --- _id: '46643' alternative_title: - Eine latente Wachstumskurvenanalyse author: - first_name: Eva full_name: Münkhoff, Eva id: '3043' last_name: Münkhoff orcid: 0000-0001-6053-1012 citation: ama: Münkhoff E. Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen. Springer Gabler; 2013. doi:10.1007/978-3-658-02122-1 apa: Münkhoff, E. (2013). Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen. Springer Gabler. https://doi.org/10.1007/978-3-658-02122-1 bibtex: '@book{Münkhoff_2013, place={Wiesbaden}, title={Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen}, DOI={10.1007/978-3-658-02122-1}, publisher={Springer Gabler}, author={Münkhoff, Eva}, year={2013} }' chicago: 'Münkhoff, Eva. Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen. Wiesbaden: Springer Gabler, 2013. https://doi.org/10.1007/978-3-658-02122-1.' ieee: 'E. Münkhoff, Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen. Wiesbaden: Springer Gabler, 2013.' mla: Münkhoff, Eva. Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen. Springer Gabler, 2013, doi:10.1007/978-3-658-02122-1. short: E. Münkhoff, Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen, Springer Gabler, Wiesbaden, 2013. date_created: 2023-08-22T15:34:19Z date_updated: 2023-09-01T10:06:58Z department: - _id: '785' doi: 10.1007/978-3-658-02122-1 language: - iso: ger place: Wiesbaden publication_identifier: isbn: - '9783658021214' - '9783658021221' publication_status: published publisher: Springer Gabler status: public title: Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen type: book user_id: '49063' year: '2013' ... --- _id: '7739' author: - first_name: A full_name: Eggert, A last_name: Eggert - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: L full_name: Steinhoff, L last_name: Steinhoff citation: ama: 'Eggert A, Garnefeld I, Steinhoff L. The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs. In: 2012 AMA Summer Marketing Educators’ Proceedings. ; 2012.' apa: Eggert, A., Garnefeld, I., & Steinhoff, L. (2012). The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs. In 2012 AMA Summer Marketing Educators’ Proceedings. bibtex: '@inproceedings{Eggert_Garnefeld_Steinhoff_2012, title={The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs}, booktitle={2012 AMA Summer Marketing Educators’ Proceedings}, author={Eggert, A and Garnefeld, I and Steinhoff, L}, year={2012} }' chicago: Eggert, A, I Garnefeld, and L Steinhoff. “The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs.” In 2012 AMA Summer Marketing Educators’ Proceedings, 2012. ieee: A. Eggert, I. Garnefeld, and L. Steinhoff, “The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs,” in 2012 AMA Summer Marketing Educators’ Proceedings, 2012. mla: Eggert, A., et al. “The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs.” 2012 AMA Summer Marketing Educators’ Proceedings, 2012. short: 'A. Eggert, I. Garnefeld, L. Steinhoff, in: 2012 AMA Summer Marketing Educators’ Proceedings, 2012.' date_created: 2019-02-18T10:50:10Z date_updated: 2022-01-06T07:03:45Z department: - _id: '19' - _id: '180' language: - iso: eng publication: 2012 AMA Summer Marketing Educators' Proceedings status: public title: The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs type: conference user_id: '57352' year: '2012' ... --- _id: '7740' author: - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: E full_name: Münkhoff, E last_name: Münkhoff - first_name: A full_name: Bruns, A last_name: Bruns citation: ama: 'Garnefeld I, Münkhoff E, Bruns A. I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions. In: 2012 AMA Summer Marketing Educators’ Proceedings. ; 2012.' apa: Garnefeld, I., Münkhoff, E., & Bruns, A. (2012). I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions. In 2012 AMA Summer Marketing Educators’ Proceedings. bibtex: '@inproceedings{Garnefeld_Münkhoff_Bruns_2012, title={I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions}, booktitle={2012 AMA Summer Marketing Educators’ Proceedings}, author={Garnefeld, I and Münkhoff, E and Bruns, A}, year={2012} }' chicago: Garnefeld, I, E Münkhoff, and A Bruns. “I Thought It Was All over and Now It Is Back Again – Customer Reactions to Time Extensions of Sales Promotions.” In 2012 AMA Summer Marketing Educators’ Proceedings, 2012. ieee: I. Garnefeld, E. Münkhoff, and A. Bruns, “I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions,” in 2012 AMA Summer Marketing Educators’ Proceedings, 2012. mla: Garnefeld, I., et al. “I Thought It Was All over and Now It Is Back Again – Customer Reactions to Time Extensions of Sales Promotions.” 2012 AMA Summer Marketing Educators’ Proceedings, 2012. short: 'I. Garnefeld, E. Münkhoff, A. Bruns, in: 2012 AMA Summer Marketing Educators’ Proceedings, 2012.' date_created: 2019-02-18T10:51:55Z date_updated: 2022-01-06T07:03:45Z department: - _id: '19' - _id: '180' language: - iso: eng publication: 2012 AMA Summer Marketing Educators’ Proceedings status: public title: I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions type: conference user_id: '57352' year: '2012' ... --- _id: '7741' author: - first_name: A full_name: Eggert, A last_name: Eggert - first_name: M full_name: Steiner, M last_name: Steiner - first_name: W full_name: Ulaga, W last_name: Ulaga - first_name: K full_name: Backhaus, K last_name: Backhaus citation: ama: 'Eggert A, Steiner M, Ulaga W, Backhaus K. Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format. In: Proceedings of the 2012 ISBM Academic Workshop. ; 2012.' apa: 'Eggert, A., Steiner, M., Ulaga, W., & Backhaus, K. (2012). Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format. In Proceedings of the 2012 ISBM Academic Workshop.' bibtex: '@inproceedings{Eggert_Steiner_Ulaga_Backhaus_2012, title={Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format}, booktitle={Proceedings of the 2012 ISBM Academic Workshop}, author={Eggert, A and Steiner, M and Ulaga, W and Backhaus, K}, year={2012} }' chicago: 'Eggert, A, M Steiner, W Ulaga, and K Backhaus. “Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format.” In Proceedings of the 2012 ISBM Academic Workshop, 2012.' ieee: 'A. Eggert, M. Steiner, W. Ulaga, and K. Backhaus, “Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format,” in Proceedings of the 2012 ISBM Academic Workshop, 2012.' mla: 'Eggert, A., et al. “Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format.” Proceedings of the 2012 ISBM Academic Workshop, 2012.' short: 'A. Eggert, M. Steiner, W. Ulaga, K. Backhaus, in: Proceedings of the 2012 ISBM Academic Workshop, 2012.' date_created: 2019-02-18T11:03:13Z date_updated: 2022-01-06T07:03:45Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 2012 ISBM Academic Workshop status: public title: 'Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format' type: conference user_id: '57352' year: '2012' ... --- _id: '7742' author: - first_name: T full_name: Ritter, T last_name: Ritter - first_name: A full_name: Eggert, A last_name: Eggert citation: ama: 'Ritter T, Eggert A. Dispersion of Market Activities: A Configurational Approach. In: Proceedings of the 2012 ISBM Academic Workshop. ; 2012.' apa: 'Ritter, T., & Eggert, A. (2012). Dispersion of Market Activities: A Configurational Approach. In Proceedings of the 2012 ISBM Academic Workshop.' bibtex: '@inproceedings{Ritter_Eggert_2012, title={Dispersion of Market Activities: A Configurational Approach}, booktitle={Proceedings of the 2012 ISBM Academic Workshop}, author={Ritter, T and Eggert, A}, year={2012} }' chicago: 'Ritter, T, and A Eggert. “Dispersion of Market Activities: A Configurational Approach.” In Proceedings of the 2012 ISBM Academic Workshop, 2012.' ieee: 'T. Ritter and A. Eggert, “Dispersion of Market Activities: A Configurational Approach,” in Proceedings of the 2012 ISBM Academic Workshop, 2012.' mla: 'Ritter, T., and A. Eggert. “Dispersion of Market Activities: A Configurational Approach.” Proceedings of the 2012 ISBM Academic Workshop, 2012.' short: 'T. Ritter, A. Eggert, in: Proceedings of the 2012 ISBM Academic Workshop, 2012.' date_created: 2019-02-18T11:04:53Z date_updated: 2022-01-06T07:03:45Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 2012 ISBM Academic Workshop status: public title: 'Dispersion of Market Activities: A Configurational Approach' type: conference user_id: '57352' year: '2012' ... --- _id: '7743' author: - first_name: A full_name: Eggert, A last_name: Eggert - first_name: E full_name: Münkhoff, E last_name: Münkhoff - first_name: C full_name: Thiesbrummel, C last_name: Thiesbrummel citation: ama: 'Eggert A, Münkhoff E, Thiesbrummel C. Growing with Industrial Services - A Configurational Approach. In: 2012 AMA Winter Marketing Educators’ Proceedings. ; 2012.' apa: Eggert, A., Münkhoff, E., & Thiesbrummel, C. (2012). Growing with Industrial Services - A Configurational Approach. In 2012 AMA Winter Marketing Educators’ Proceedings. bibtex: '@inproceedings{Eggert_Münkhoff_Thiesbrummel_2012, title={Growing with Industrial Services - A Configurational Approach}, booktitle={2012 AMA Winter Marketing Educators’ Proceedings}, author={Eggert, A and Münkhoff, E and Thiesbrummel, C}, year={2012} }' chicago: Eggert, A, E Münkhoff, and C Thiesbrummel. “Growing with Industrial Services - A Configurational Approach.” In 2012 AMA Winter Marketing Educators’ Proceedings, 2012. ieee: A. Eggert, E. Münkhoff, and C. Thiesbrummel, “Growing with Industrial Services - A Configurational Approach,” in 2012 AMA Winter Marketing Educators’ Proceedings, 2012. mla: Eggert, A., et al. “Growing with Industrial Services - A Configurational Approach.” 2012 AMA Winter Marketing Educators’ Proceedings, 2012. short: 'A. Eggert, E. Münkhoff, C. Thiesbrummel, in: 2012 AMA Winter Marketing Educators’ Proceedings, 2012.' date_created: 2019-02-18T11:07:49Z date_updated: 2022-01-06T07:03:45Z department: - _id: '19' - _id: '180' language: - iso: eng publication: 2012 AMA Winter Marketing Educators' Proceedings status: public title: Growing with Industrial Services - A Configurational Approach type: conference user_id: '57352' year: '2012' ... --- _id: '7744' author: - first_name: A full_name: Eggert, A last_name: Eggert - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: L full_name: Steinhoff, L last_name: Steinhoff citation: ama: 'Eggert A, Garnefeld I, Steinhoff L. Endowed Status in Hierarchical Loyalty Programs. In: 2012 AMA Winter Marketing Educators’ Proceedings. ; 2012.' apa: Eggert, A., Garnefeld, I., & Steinhoff, L. (2012). Endowed Status in Hierarchical Loyalty Programs. In 2012 AMA Winter Marketing Educators’ Proceedings. bibtex: '@inproceedings{Eggert_Garnefeld_Steinhoff_2012, title={Endowed Status in Hierarchical Loyalty Programs}, booktitle={2012 AMA Winter Marketing Educators’ Proceedings}, author={Eggert, A and Garnefeld, I and Steinhoff, L}, year={2012} }' chicago: Eggert, A, I Garnefeld, and L Steinhoff. “Endowed Status in Hierarchical Loyalty Programs.” In 2012 AMA Winter Marketing Educators’ Proceedings, 2012. ieee: A. Eggert, I. Garnefeld, and L. Steinhoff, “Endowed Status in Hierarchical Loyalty Programs,” in 2012 AMA Winter Marketing Educators’ Proceedings, 2012. mla: Eggert, A., et al. “Endowed Status in Hierarchical Loyalty Programs.” 2012 AMA Winter Marketing Educators’ Proceedings, 2012. short: 'A. Eggert, I. Garnefeld, L. Steinhoff, in: 2012 AMA Winter Marketing Educators’ Proceedings, 2012.' date_created: 2019-02-18T11:10:10Z date_updated: 2022-01-06T07:03:45Z department: - _id: '19' - _id: '180' language: - iso: eng publication: 2012 AMA Winter Marketing Educators' Proceedings status: public title: Endowed Status in Hierarchical Loyalty Programs type: conference user_id: '57352' year: '2012' ... --- _id: '7745' author: - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: S full_name: Helm, S last_name: Helm - first_name: A full_name: Eggert, A last_name: Eggert - first_name: S full_name: Tax, S last_name: Tax citation: ama: 'Garnefeld I, Helm S, Eggert A, Tax S. Growing Existing Customers’ Profitability with Customer Referral Programs. In: 2012 AMA Winter Marketing Educators’ Proceedings. ; 2012.' apa: Garnefeld, I., Helm, S., Eggert, A., & Tax, S. (2012). Growing Existing Customers’ Profitability with Customer Referral Programs. In 2012 AMA Winter Marketing Educators’ Proceedings. bibtex: '@inproceedings{Garnefeld_Helm_Eggert_Tax_2012, title={Growing Existing Customers’ Profitability with Customer Referral Programs}, booktitle={2012 AMA Winter Marketing Educators’ Proceedings}, author={Garnefeld, I and Helm, S and Eggert, A and Tax, S}, year={2012} }' chicago: Garnefeld, I, S Helm, A Eggert, and S Tax. “Growing Existing Customers’ Profitability with Customer Referral Programs.” In 2012 AMA Winter Marketing Educators’ Proceedings, 2012. ieee: I. Garnefeld, S. Helm, A. Eggert, and S. Tax, “Growing Existing Customers’ Profitability with Customer Referral Programs,” in 2012 AMA Winter Marketing Educators’ Proceedings, 2012. mla: Garnefeld, I., et al. “Growing Existing Customers’ Profitability with Customer Referral Programs.” 2012 AMA Winter Marketing Educators’ Proceedings, 2012. short: 'I. Garnefeld, S. Helm, A. Eggert, S. Tax, in: 2012 AMA Winter Marketing Educators’ Proceedings, 2012.' date_created: 2019-02-18T11:12:17Z date_updated: 2022-01-06T07:03:45Z department: - _id: '19' - _id: '180' language: - iso: eng publication: 2012 AMA Winter Marketing Educators' Proceedings status: public title: Growing Existing Customers’ Profitability with Customer Referral Programs type: conference user_id: '57352' year: '2012' ... --- _id: '5716' abstract: - lang: eng text: The tendency of managers to focus on short-term results rather than on sustained company success is of particular importance to retail marketing managers, because marketing activities involve expenditures which may only pay off in the longer term. To address the issue of myopic management, our study shows how the complexity of the service profit chain (SPC) can cause managers to make suboptimal decisions. Hence, our paper departs from past research by recognizing that understanding the temporal interplay between operational investments, employee satisfaction, customer satisfaction, and operating profit is essential to achieving sustained success. In particular, we intend to improve understanding of the functioning of the SPC with respect to time lags and feedback loops. Results of our large-scale longitudinal study set in a multi-outlet retail chain reveal time-lag effects between operational investments and employee satisfaction, as well as between customer satisfaction and performance. These findings, along with evidence of a negative interaction effect of employee satisfaction on the relationship between current performance and future investments, show the substantial risk of mismanaging the SPC. We identify specific situations in which the dynamic approach leads to superior marketing investment decisions, when compared to the conventional static view of the SCP. These insights provide valuable managerial guidance for effectively managing the SPC over time. article_type: original author: - first_name: Heiner full_name: Evanschitzky, Heiner last_name: Evanschitzky - first_name: Florian v full_name: Wangenheim, Florian v last_name: Wangenheim - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Evanschitzky H, Wangenheim F v, Wünderlich N. Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops. Journal of Retailing. 2012;88(3):356-366.' apa: 'Evanschitzky, H., Wangenheim, F. v, & Wünderlich, N. (2012). Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops. Journal of Retailing, 88(3), 356–366.' bibtex: '@article{Evanschitzky_Wangenheim_Wünderlich_2012, title={Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.}, volume={88}, number={3}, journal={Journal of Retailing}, publisher={Elsevier}, author={Evanschitzky, Heiner and Wangenheim, Florian v and Wünderlich, Nancy}, year={2012}, pages={356–366} }' chicago: 'Evanschitzky, Heiner, Florian v Wangenheim, and Nancy Wünderlich. “Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.” Journal of Retailing 88, no. 3 (2012): 356–66.' ieee: 'H. Evanschitzky, F. v Wangenheim, and N. Wünderlich, “Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.,” Journal of Retailing, vol. 88, no. 3, pp. 356–366, 2012.' mla: 'Evanschitzky, Heiner, et al. “Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.” Journal of Retailing, vol. 88, no. 3, Elsevier, 2012, pp. 356–66.' short: H. Evanschitzky, F. v Wangenheim, N. Wünderlich, Journal of Retailing 88 (2012) 356–366. date_created: 2018-11-16T09:37:06Z date_updated: 2022-01-06T07:02:37Z department: - _id: '181' intvolume: ' 88' issue: '3' keyword: - Employee satisfaction - Customer satisfaction - Performance - Service profit chain - Feedback loops - Time lags - Myopic marketing management language: - iso: eng page: 356-366 publication: Journal of Retailing publication_status: published publisher: Elsevier status: public title: 'Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.' type: journal_article user_id: '37741' volume: 88 year: '2012' ... --- _id: '5717' abstract: - lang: eng text: Although professional service providers increasingly deliver their services globally, little is known about cross-cultural differences in customers’ motivation to participate in service production. To address this lacuna, we survey a total of 2,284 banking customers in 11 countries on their motivation to provide personal information to, and follow the advice of, their service providers. We find differences in both aspects, but only the differences in providing personal information can be explained by the cultural values of uncertainty avoidance, individualism/collectivism, and masculinity/femininity. To perform certain tasks in the service process, global professional service providers should acknowledge cultural differences in customers’ motivations. article_type: original author: - first_name: Jan H full_name: Schumann, Jan H last_name: Schumann - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: Marcus S full_name: Zimmer, Marcus S last_name: Zimmer citation: ama: Schumann JH, Wünderlich N, Zimmer MS. Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments. Schmalenbach Business Review. 2012;64(2):141-165. apa: Schumann, J. H., Wünderlich, N., & Zimmer, M. S. (2012). Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments. Schmalenbach Business Review, 64(2), 141–165. bibtex: '@article{Schumann_Wünderlich_Zimmer_2012, title={Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.}, volume={64}, number={2}, journal={Schmalenbach Business Review}, publisher={Springer}, author={Schumann, Jan H and Wünderlich, Nancy and Zimmer, Marcus S}, year={2012}, pages={141–165} }' chicago: 'Schumann, Jan H, Nancy Wünderlich, and Marcus S Zimmer. “Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.” Schmalenbach Business Review 64, no. 2 (2012): 141–65.' ieee: J. H. Schumann, N. Wünderlich, and M. S. Zimmer, “Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.,” Schmalenbach Business Review, vol. 64, no. 2, pp. 141–165, 2012. mla: Schumann, Jan H., et al. “Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.” Schmalenbach Business Review, vol. 64, no. 2, Springer, 2012, pp. 141–65. short: J.H. Schumann, N. Wünderlich, M.S. Zimmer, Schmalenbach Business Review 64 (2012) 141–165. date_created: 2018-11-16T09:40:23Z date_updated: 2022-01-06T07:02:37Z department: - _id: '181' intvolume: ' 64' issue: '2' keyword: - Co-Production - Culture - Customer Participation - Professional Services language: - iso: eng page: 141-165 publication: Schmalenbach Business Review publication_status: published publisher: Springer status: public title: Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments. type: journal_article user_id: '37741' volume: 64 year: '2012' ... --- _id: '5718' abstract: - lang: eng text: The role of information and communication technology for economic growth has been emphasized repeatedly. Technological breakthroughs have generated new forms of services, such as self-services or remote services. Although these encounters are qualitatively different from traditional service provision, prior service management literature thus far had paid little attention to theory development and the systematization of technology-based service encounters. To fill this research gap, the present study outlines how new types of technology-based services fit into existing service typologies and provides an extension of existing frameworks to capture their unique characteristics. These insights in turn offer managerial implications and highlight open research questions. article_type: original author: - first_name: Jan H full_name: Schumann, Jan H last_name: Schumann - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: Florian full_name: Wangenheim, Florian last_name: Wangenheim citation: ama: 'Schumann JH, Wünderlich N, Wangenheim F. Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics. Technovation. 2012;32(2):133-143.' apa: 'Schumann, J. H., Wünderlich, N., & Wangenheim, F. (2012). Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics. Technovation, 32(2), 133–143.' bibtex: '@article{Schumann_Wünderlich_Wangenheim_2012, title={Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.}, volume={32}, number={2}, journal={Technovation}, publisher={Elsevier}, author={Schumann, Jan H and Wünderlich, Nancy and Wangenheim, Florian}, year={2012}, pages={133–143} }' chicago: 'Schumann, Jan H, Nancy Wünderlich, and Florian Wangenheim. “Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.” Technovation 32, no. 2 (2012): 133–43.' ieee: 'J. H. Schumann, N. Wünderlich, and F. Wangenheim, “Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.,” Technovation, vol. 32, no. 2, pp. 133–143, 2012.' mla: 'Schumann, Jan H., et al. “Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.” Technovation, vol. 32, no. 2, Elsevier, 2012, pp. 133–43.' short: J.H. Schumann, N. Wünderlich, F. Wangenheim, Technovation 32 (2012) 133–143. date_created: 2018-11-16T09:43:45Z date_updated: 2022-01-06T07:02:37Z department: - _id: '181' intvolume: ' 32' issue: '2' keyword: - Services - Remote services - Self-services - Technology mediation language: - iso: eng page: 133-143 publication: Technovation publication_status: published publisher: Elsevier status: public title: 'Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.' type: journal_article user_id: '37741' volume: 32 year: '2012' ... --- _id: '6102' author: - first_name: Holger full_name: Steinmetz, Holger id: '43261' last_name: Steinmetz - first_name: C full_name: Schwens, C last_name: Schwens - first_name: M full_name: Wehner, M last_name: Wehner - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Steinmetz H, Schwens C, Wehner M, Kabst R. Das Cranet-Projekt: Kreuzkulturelle Vergleiche im HR-Management. PERSONALquartely. 2012;64(1):34-39.' apa: 'Steinmetz, H., Schwens, C., Wehner, M., & Kabst, R. (2012). Das Cranet-Projekt: Kreuzkulturelle Vergleiche im HR-Management. PERSONALquartely, 64(1), 34–39.' bibtex: '@article{Steinmetz_Schwens_Wehner_Kabst_2012, title={Das Cranet-Projekt: Kreuzkulturelle Vergleiche im HR-Management.}, volume={64}, number={1}, journal={PERSONALquartely}, author={Steinmetz, Holger and Schwens, C and Wehner, M and Kabst, Rüdiger}, year={2012}, pages={34–39} }' chicago: 'Steinmetz, Holger, C Schwens, M Wehner, and Rüdiger Kabst. “Das Cranet-Projekt: Kreuzkulturelle Vergleiche Im HR-Management.” PERSONALquartely 64, no. 1 (2012): 34–39.' ieee: 'H. Steinmetz, C. Schwens, M. Wehner, and R. Kabst, “Das Cranet-Projekt: Kreuzkulturelle Vergleiche im HR-Management.,” PERSONALquartely, vol. 64, no. 1, pp. 34–39, 2012.' mla: 'Steinmetz, Holger, et al. “Das Cranet-Projekt: Kreuzkulturelle Vergleiche Im HR-Management.” PERSONALquartely, vol. 64, no. 1, 2012, pp. 34–39.' short: H. Steinmetz, C. Schwens, M. Wehner, R. Kabst, PERSONALquartely 64 (2012) 34–39. date_created: 2018-12-10T11:09:13Z date_updated: 2022-01-06T07:02:53Z department: - _id: '274' intvolume: ' 64' issue: '1' language: - iso: eng page: 34-39 publication: PERSONALquartely status: public title: 'Das Cranet-Projekt: Kreuzkulturelle Vergleiche im HR-Management.' type: journal_article user_id: '46632' volume: 64 year: '2012' ... --- _id: '6103' author: - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst - first_name: M full_name: Baum, M last_name: Baum citation: ama: 'Kabst R, Baum M. Editorial: Employer Branding: Strategie, Instrumente, Umsetzung. PERSONALquartely. 2012;64(3):3.' apa: 'Kabst, R., & Baum, M. (2012). Editorial: Employer Branding: Strategie, Instrumente, Umsetzung. PERSONALquartely, 64(3), 3.' bibtex: '@article{Kabst_Baum_2012, title={Editorial: Employer Branding: Strategie, Instrumente, Umsetzung}, volume={64}, number={3}, journal={PERSONALquartely}, author={Kabst, Rüdiger and Baum, M}, year={2012}, pages={3} }' chicago: 'Kabst, Rüdiger, and M Baum. “Editorial: Employer Branding: Strategie, Instrumente, Umsetzung.” PERSONALquartely 64, no. 3 (2012): 3.' ieee: 'R. Kabst and M. Baum, “Editorial: Employer Branding: Strategie, Instrumente, Umsetzung,” PERSONALquartely, vol. 64, no. 3, p. 3, 2012.' mla: 'Kabst, Rüdiger, and M. Baum. “Editorial: Employer Branding: Strategie, Instrumente, Umsetzung.” PERSONALquartely, vol. 64, no. 3, 2012, p. 3.' short: R. Kabst, M. Baum, PERSONALquartely 64 (2012) 3. date_created: 2018-12-10T11:39:27Z date_updated: 2022-01-06T07:02:53Z department: - _id: '274' intvolume: ' 64' issue: '3' language: - iso: eng page: '3' publication: PERSONALquartely status: public title: 'Editorial: Employer Branding: Strategie, Instrumente, Umsetzung' type: journal_article user_id: '46632' volume: 64 year: '2012' ...