---
_id: '46643'
alternative_title:
- Eine latente Wachstumskurvenanalyse
author:
- first_name: Eva
full_name: Münkhoff, Eva
id: '3043'
last_name: Münkhoff
orcid: 0000-0001-6053-1012
citation:
ama: Münkhoff E. Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen.
Springer Gabler; 2013. doi:10.1007/978-3-658-02122-1
apa: Münkhoff, E. (2013). Umsatz- und Profitabilitätsauswirkungen industrieller
Dienstleistungen. Springer Gabler. https://doi.org/10.1007/978-3-658-02122-1
bibtex: '@book{Münkhoff_2013, place={Wiesbaden}, title={Umsatz- und Profitabilitätsauswirkungen
industrieller Dienstleistungen}, DOI={10.1007/978-3-658-02122-1},
publisher={Springer Gabler}, author={Münkhoff, Eva}, year={2013} }'
chicago: 'Münkhoff, Eva. Umsatz- und Profitabilitätsauswirkungen industrieller
Dienstleistungen. Wiesbaden: Springer Gabler, 2013. https://doi.org/10.1007/978-3-658-02122-1.'
ieee: 'E. Münkhoff, Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen.
Wiesbaden: Springer Gabler, 2013.'
mla: Münkhoff, Eva. Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen.
Springer Gabler, 2013, doi:10.1007/978-3-658-02122-1.
short: E. Münkhoff, Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen,
Springer Gabler, Wiesbaden, 2013.
date_created: 2023-08-22T15:34:19Z
date_updated: 2023-09-01T10:06:58Z
department:
- _id: '785'
doi: 10.1007/978-3-658-02122-1
language:
- iso: ger
place: Wiesbaden
publication_identifier:
isbn:
- '9783658021214'
- '9783658021221'
publication_status: published
publisher: Springer Gabler
status: public
title: Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen
type: book
user_id: '49063'
year: '2013'
...
---
_id: '7739'
author:
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: I
full_name: Garnefeld, I
last_name: Garnefeld
- first_name: L
full_name: Steinhoff, L
last_name: Steinhoff
citation:
ama: 'Eggert A, Garnefeld I, Steinhoff L. The Bright and Dark Side of Endowed Status
in Hierarchical Loyalty Programs. In: 2012 AMA Summer Marketing Educators’
Proceedings. ; 2012.'
apa: Eggert, A., Garnefeld, I., & Steinhoff, L. (2012). The Bright and Dark
Side of Endowed Status in Hierarchical Loyalty Programs. In 2012 AMA Summer
Marketing Educators’ Proceedings.
bibtex: '@inproceedings{Eggert_Garnefeld_Steinhoff_2012, title={The Bright and Dark
Side of Endowed Status in Hierarchical Loyalty Programs}, booktitle={2012 AMA
Summer Marketing Educators’ Proceedings}, author={Eggert, A and Garnefeld, I and
Steinhoff, L}, year={2012} }'
chicago: Eggert, A, I Garnefeld, and L Steinhoff. “The Bright and Dark Side of Endowed
Status in Hierarchical Loyalty Programs.” In 2012 AMA Summer Marketing Educators’
Proceedings, 2012.
ieee: A. Eggert, I. Garnefeld, and L. Steinhoff, “The Bright and Dark Side of Endowed
Status in Hierarchical Loyalty Programs,” in 2012 AMA Summer Marketing Educators’
Proceedings, 2012.
mla: Eggert, A., et al. “The Bright and Dark Side of Endowed Status in Hierarchical
Loyalty Programs.” 2012 AMA Summer Marketing Educators’ Proceedings, 2012.
short: 'A. Eggert, I. Garnefeld, L. Steinhoff, in: 2012 AMA Summer Marketing Educators’
Proceedings, 2012.'
date_created: 2019-02-18T10:50:10Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: 2012 AMA Summer Marketing Educators' Proceedings
status: public
title: The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs
type: conference
user_id: '57352'
year: '2012'
...
---
_id: '7740'
author:
- first_name: I
full_name: Garnefeld, I
last_name: Garnefeld
- first_name: E
full_name: Münkhoff, E
last_name: Münkhoff
- first_name: A
full_name: Bruns, A
last_name: Bruns
citation:
ama: 'Garnefeld I, Münkhoff E, Bruns A. I thought it was all over and now it is
back again – Customer reactions to time extensions of sales promotions. In: 2012
AMA Summer Marketing Educators’ Proceedings. ; 2012.'
apa: Garnefeld, I., Münkhoff, E., & Bruns, A. (2012). I thought it was all over
and now it is back again – Customer reactions to time extensions of sales promotions.
In 2012 AMA Summer Marketing Educators’ Proceedings.
bibtex: '@inproceedings{Garnefeld_Münkhoff_Bruns_2012, title={I thought it was all
over and now it is back again – Customer reactions to time extensions of sales
promotions}, booktitle={2012 AMA Summer Marketing Educators’ Proceedings}, author={Garnefeld,
I and Münkhoff, E and Bruns, A}, year={2012} }'
chicago: Garnefeld, I, E Münkhoff, and A Bruns. “I Thought It Was All over and Now
It Is Back Again – Customer Reactions to Time Extensions of Sales Promotions.”
In 2012 AMA Summer Marketing Educators’ Proceedings, 2012.
ieee: I. Garnefeld, E. Münkhoff, and A. Bruns, “I thought it was all over and now
it is back again – Customer reactions to time extensions of sales promotions,”
in 2012 AMA Summer Marketing Educators’ Proceedings, 2012.
mla: Garnefeld, I., et al. “I Thought It Was All over and Now It Is Back Again –
Customer Reactions to Time Extensions of Sales Promotions.” 2012 AMA Summer
Marketing Educators’ Proceedings, 2012.
short: 'I. Garnefeld, E. Münkhoff, A. Bruns, in: 2012 AMA Summer Marketing Educators’
Proceedings, 2012.'
date_created: 2019-02-18T10:51:55Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: 2012 AMA Summer Marketing Educators’ Proceedings
status: public
title: I thought it was all over and now it is back again – Customer reactions to
time extensions of sales promotions
type: conference
user_id: '57352'
year: '2012'
...
---
_id: '7741'
author:
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: M
full_name: Steiner, M
last_name: Steiner
- first_name: W
full_name: Ulaga, W
last_name: Ulaga
- first_name: K
full_name: Backhaus, K
last_name: Backhaus
citation:
ama: 'Eggert A, Steiner M, Ulaga W, Backhaus K. Capturing the Value of Hybrid Offerings:
The Impact of the Price Presentation Format. In: Proceedings of the 2012 ISBM
Academic Workshop. ; 2012.'
apa: 'Eggert, A., Steiner, M., Ulaga, W., & Backhaus, K. (2012). Capturing the
Value of Hybrid Offerings: The Impact of the Price Presentation Format. In Proceedings
of the 2012 ISBM Academic Workshop.'
bibtex: '@inproceedings{Eggert_Steiner_Ulaga_Backhaus_2012, title={Capturing the
Value of Hybrid Offerings: The Impact of the Price Presentation Format}, booktitle={Proceedings
of the 2012 ISBM Academic Workshop}, author={Eggert, A and Steiner, M and Ulaga,
W and Backhaus, K}, year={2012} }'
chicago: 'Eggert, A, M Steiner, W Ulaga, and K Backhaus. “Capturing the Value of
Hybrid Offerings: The Impact of the Price Presentation Format.” In Proceedings
of the 2012 ISBM Academic Workshop, 2012.'
ieee: 'A. Eggert, M. Steiner, W. Ulaga, and K. Backhaus, “Capturing the Value of
Hybrid Offerings: The Impact of the Price Presentation Format,” in Proceedings
of the 2012 ISBM Academic Workshop, 2012.'
mla: 'Eggert, A., et al. “Capturing the Value of Hybrid Offerings: The Impact of
the Price Presentation Format.” Proceedings of the 2012 ISBM Academic Workshop,
2012.'
short: 'A. Eggert, M. Steiner, W. Ulaga, K. Backhaus, in: Proceedings of the 2012
ISBM Academic Workshop, 2012.'
date_created: 2019-02-18T11:03:13Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 2012 ISBM Academic Workshop
status: public
title: 'Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation
Format'
type: conference
user_id: '57352'
year: '2012'
...
---
_id: '7742'
author:
- first_name: T
full_name: Ritter, T
last_name: Ritter
- first_name: A
full_name: Eggert, A
last_name: Eggert
citation:
ama: 'Ritter T, Eggert A. Dispersion of Market Activities: A Configurational Approach.
In: Proceedings of the 2012 ISBM Academic Workshop. ; 2012.'
apa: 'Ritter, T., & Eggert, A. (2012). Dispersion of Market Activities: A Configurational
Approach. In Proceedings of the 2012 ISBM Academic Workshop.'
bibtex: '@inproceedings{Ritter_Eggert_2012, title={Dispersion of Market Activities:
A Configurational Approach}, booktitle={Proceedings of the 2012 ISBM Academic
Workshop}, author={Ritter, T and Eggert, A}, year={2012} }'
chicago: 'Ritter, T, and A Eggert. “Dispersion of Market Activities: A Configurational
Approach.” In Proceedings of the 2012 ISBM Academic Workshop, 2012.'
ieee: 'T. Ritter and A. Eggert, “Dispersion of Market Activities: A Configurational
Approach,” in Proceedings of the 2012 ISBM Academic Workshop, 2012.'
mla: 'Ritter, T., and A. Eggert. “Dispersion of Market Activities: A Configurational
Approach.” Proceedings of the 2012 ISBM Academic Workshop, 2012.'
short: 'T. Ritter, A. Eggert, in: Proceedings of the 2012 ISBM Academic Workshop,
2012.'
date_created: 2019-02-18T11:04:53Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 2012 ISBM Academic Workshop
status: public
title: 'Dispersion of Market Activities: A Configurational Approach'
type: conference
user_id: '57352'
year: '2012'
...
---
_id: '7743'
author:
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: E
full_name: Münkhoff, E
last_name: Münkhoff
- first_name: C
full_name: Thiesbrummel, C
last_name: Thiesbrummel
citation:
ama: 'Eggert A, Münkhoff E, Thiesbrummel C. Growing with Industrial Services - A
Configurational Approach. In: 2012 AMA Winter Marketing Educators’ Proceedings.
; 2012.'
apa: Eggert, A., Münkhoff, E., & Thiesbrummel, C. (2012). Growing with Industrial
Services - A Configurational Approach. In 2012 AMA Winter Marketing Educators’
Proceedings.
bibtex: '@inproceedings{Eggert_Münkhoff_Thiesbrummel_2012, title={Growing with Industrial
Services - A Configurational Approach}, booktitle={2012 AMA Winter Marketing Educators’
Proceedings}, author={Eggert, A and Münkhoff, E and Thiesbrummel, C}, year={2012}
}'
chicago: Eggert, A, E Münkhoff, and C Thiesbrummel. “Growing with Industrial Services
- A Configurational Approach.” In 2012 AMA Winter Marketing Educators’ Proceedings,
2012.
ieee: A. Eggert, E. Münkhoff, and C. Thiesbrummel, “Growing with Industrial Services
- A Configurational Approach,” in 2012 AMA Winter Marketing Educators’ Proceedings,
2012.
mla: Eggert, A., et al. “Growing with Industrial Services - A Configurational Approach.”
2012 AMA Winter Marketing Educators’ Proceedings, 2012.
short: 'A. Eggert, E. Münkhoff, C. Thiesbrummel, in: 2012 AMA Winter Marketing Educators’
Proceedings, 2012.'
date_created: 2019-02-18T11:07:49Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: 2012 AMA Winter Marketing Educators' Proceedings
status: public
title: Growing with Industrial Services - A Configurational Approach
type: conference
user_id: '57352'
year: '2012'
...
---
_id: '7744'
author:
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: I
full_name: Garnefeld, I
last_name: Garnefeld
- first_name: L
full_name: Steinhoff, L
last_name: Steinhoff
citation:
ama: 'Eggert A, Garnefeld I, Steinhoff L. Endowed Status in Hierarchical Loyalty
Programs. In: 2012 AMA Winter Marketing Educators’ Proceedings. ; 2012.'
apa: Eggert, A., Garnefeld, I., & Steinhoff, L. (2012). Endowed Status in Hierarchical
Loyalty Programs. In 2012 AMA Winter Marketing Educators’ Proceedings.
bibtex: '@inproceedings{Eggert_Garnefeld_Steinhoff_2012, title={Endowed Status in
Hierarchical Loyalty Programs}, booktitle={2012 AMA Winter Marketing Educators’
Proceedings}, author={Eggert, A and Garnefeld, I and Steinhoff, L}, year={2012}
}'
chicago: Eggert, A, I Garnefeld, and L Steinhoff. “Endowed Status in Hierarchical
Loyalty Programs.” In 2012 AMA Winter Marketing Educators’ Proceedings,
2012.
ieee: A. Eggert, I. Garnefeld, and L. Steinhoff, “Endowed Status in Hierarchical
Loyalty Programs,” in 2012 AMA Winter Marketing Educators’ Proceedings,
2012.
mla: Eggert, A., et al. “Endowed Status in Hierarchical Loyalty Programs.” 2012
AMA Winter Marketing Educators’ Proceedings, 2012.
short: 'A. Eggert, I. Garnefeld, L. Steinhoff, in: 2012 AMA Winter Marketing Educators’
Proceedings, 2012.'
date_created: 2019-02-18T11:10:10Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: 2012 AMA Winter Marketing Educators' Proceedings
status: public
title: Endowed Status in Hierarchical Loyalty Programs
type: conference
user_id: '57352'
year: '2012'
...
---
_id: '7745'
author:
- first_name: I
full_name: Garnefeld, I
last_name: Garnefeld
- first_name: S
full_name: Helm, S
last_name: Helm
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: S
full_name: Tax, S
last_name: Tax
citation:
ama: 'Garnefeld I, Helm S, Eggert A, Tax S. Growing Existing Customers’ Profitability
with Customer Referral Programs. In: 2012 AMA Winter Marketing Educators’ Proceedings.
; 2012.'
apa: Garnefeld, I., Helm, S., Eggert, A., & Tax, S. (2012). Growing Existing
Customers’ Profitability with Customer Referral Programs. In 2012 AMA Winter
Marketing Educators’ Proceedings.
bibtex: '@inproceedings{Garnefeld_Helm_Eggert_Tax_2012, title={Growing Existing
Customers’ Profitability with Customer Referral Programs}, booktitle={2012 AMA
Winter Marketing Educators’ Proceedings}, author={Garnefeld, I and Helm, S and
Eggert, A and Tax, S}, year={2012} }'
chicago: Garnefeld, I, S Helm, A Eggert, and S Tax. “Growing Existing Customers’
Profitability with Customer Referral Programs.” In 2012 AMA Winter Marketing
Educators’ Proceedings, 2012.
ieee: I. Garnefeld, S. Helm, A. Eggert, and S. Tax, “Growing Existing Customers’
Profitability with Customer Referral Programs,” in 2012 AMA Winter Marketing
Educators’ Proceedings, 2012.
mla: Garnefeld, I., et al. “Growing Existing Customers’ Profitability with Customer
Referral Programs.” 2012 AMA Winter Marketing Educators’ Proceedings, 2012.
short: 'I. Garnefeld, S. Helm, A. Eggert, S. Tax, in: 2012 AMA Winter Marketing
Educators’ Proceedings, 2012.'
date_created: 2019-02-18T11:12:17Z
date_updated: 2022-01-06T07:03:45Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: 2012 AMA Winter Marketing Educators' Proceedings
status: public
title: Growing Existing Customers’ Profitability with Customer Referral Programs
type: conference
user_id: '57352'
year: '2012'
...
---
_id: '5716'
abstract:
- lang: eng
text: The tendency of managers to focus on short-term results rather than on sustained
company success is of particular importance to retail marketing managers, because
marketing activities involve expenditures which may only pay off in the longer
term. To address the issue of myopic management, our study shows how the complexity
of the service profit chain (SPC) can cause managers to make suboptimal decisions.
Hence, our paper departs from past research by recognizing that understanding
the temporal interplay between operational investments, employee satisfaction,
customer satisfaction, and operating profit is essential to achieving sustained
success. In particular, we intend to improve understanding of the functioning
of the SPC with respect to time lags and feedback loops. Results of our large-scale
longitudinal study set in a multi-outlet retail chain reveal time-lag effects
between operational investments and employee satisfaction, as well as between
customer satisfaction and performance. These findings, along with evidence of
a negative interaction effect of employee satisfaction on the relationship between
current performance and future investments, show the substantial risk of mismanaging
the SPC. We identify specific situations in which the dynamic approach leads to
superior marketing investment decisions, when compared to the conventional static
view of the SCP. These insights provide valuable managerial guidance for effectively
managing the SPC over time.
article_type: original
author:
- first_name: Heiner
full_name: Evanschitzky, Heiner
last_name: Evanschitzky
- first_name: Florian v
full_name: Wangenheim, Florian v
last_name: Wangenheim
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: 'Evanschitzky H, Wangenheim F v, Wünderlich N. Perils of Managing the Service
Profit Chain: The Role of Time Lags and Feedback Loops. Journal of Retailing.
2012;88(3):356-366.'
apa: 'Evanschitzky, H., Wangenheim, F. v, & Wünderlich, N. (2012). Perils of
Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops. Journal
of Retailing, 88(3), 356–366.'
bibtex: '@article{Evanschitzky_Wangenheim_Wünderlich_2012, title={Perils of Managing
the Service Profit Chain: The Role of Time Lags and Feedback Loops.}, volume={88},
number={3}, journal={Journal of Retailing}, publisher={Elsevier}, author={Evanschitzky,
Heiner and Wangenheim, Florian v and Wünderlich, Nancy}, year={2012}, pages={356–366}
}'
chicago: 'Evanschitzky, Heiner, Florian v Wangenheim, and Nancy Wünderlich. “Perils
of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.”
Journal of Retailing 88, no. 3 (2012): 356–66.'
ieee: 'H. Evanschitzky, F. v Wangenheim, and N. Wünderlich, “Perils of Managing
the Service Profit Chain: The Role of Time Lags and Feedback Loops.,” Journal
of Retailing, vol. 88, no. 3, pp. 356–366, 2012.'
mla: 'Evanschitzky, Heiner, et al. “Perils of Managing the Service Profit Chain:
The Role of Time Lags and Feedback Loops.” Journal of Retailing, vol. 88,
no. 3, Elsevier, 2012, pp. 356–66.'
short: H. Evanschitzky, F. v Wangenheim, N. Wünderlich, Journal of Retailing 88
(2012) 356–366.
date_created: 2018-11-16T09:37:06Z
date_updated: 2022-01-06T07:02:37Z
department:
- _id: '181'
intvolume: ' 88'
issue: '3'
keyword:
- Employee satisfaction
- Customer satisfaction
- Performance
- Service profit chain
- Feedback loops
- Time lags
- Myopic marketing management
language:
- iso: eng
page: 356-366
publication: Journal of Retailing
publication_status: published
publisher: Elsevier
status: public
title: 'Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback
Loops.'
type: journal_article
user_id: '37741'
volume: 88
year: '2012'
...
---
_id: '5717'
abstract:
- lang: eng
text: Although professional service providers increasingly deliver their services
globally, little is known about cross-cultural differences in customers’ motivation
to participate in service production. To address this lacuna, we survey a total
of 2,284 banking customers in 11 countries on their motivation to provide personal
information to, and follow the advice of, their service providers. We find differences
in both aspects, but only the differences in providing personal information can
be explained by the cultural values of uncertainty avoidance, individualism/collectivism,
and masculinity/femininity. To perform certain tasks in the service process, global
professional service providers should acknowledge cultural differences in customers’
motivations.
article_type: original
author:
- first_name: Jan H
full_name: Schumann, Jan H
last_name: Schumann
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Marcus S
full_name: Zimmer, Marcus S
last_name: Zimmer
citation:
ama: Schumann JH, Wünderlich N, Zimmer MS. Culture’s Impact on Customer Motivation
to Engage in Professional Service Enactments. Schmalenbach Business Review.
2012;64(2):141-165.
apa: Schumann, J. H., Wünderlich, N., & Zimmer, M. S. (2012). Culture’s Impact
on Customer Motivation to Engage in Professional Service Enactments. Schmalenbach
Business Review, 64(2), 141–165.
bibtex: '@article{Schumann_Wünderlich_Zimmer_2012, title={Culture’s Impact on Customer
Motivation to Engage in Professional Service Enactments.}, volume={64}, number={2},
journal={Schmalenbach Business Review}, publisher={Springer}, author={Schumann,
Jan H and Wünderlich, Nancy and Zimmer, Marcus S}, year={2012}, pages={141–165}
}'
chicago: 'Schumann, Jan H, Nancy Wünderlich, and Marcus S Zimmer. “Culture’s Impact
on Customer Motivation to Engage in Professional Service Enactments.” Schmalenbach
Business Review 64, no. 2 (2012): 141–65.'
ieee: J. H. Schumann, N. Wünderlich, and M. S. Zimmer, “Culture’s Impact on Customer
Motivation to Engage in Professional Service Enactments.,” Schmalenbach Business
Review, vol. 64, no. 2, pp. 141–165, 2012.
mla: Schumann, Jan H., et al. “Culture’s Impact on Customer Motivation to Engage
in Professional Service Enactments.” Schmalenbach Business Review, vol.
64, no. 2, Springer, 2012, pp. 141–65.
short: J.H. Schumann, N. Wünderlich, M.S. Zimmer, Schmalenbach Business Review 64
(2012) 141–165.
date_created: 2018-11-16T09:40:23Z
date_updated: 2022-01-06T07:02:37Z
department:
- _id: '181'
intvolume: ' 64'
issue: '2'
keyword:
- Co-Production
- Culture
- Customer Participation
- Professional Services
language:
- iso: eng
page: 141-165
publication: Schmalenbach Business Review
publication_status: published
publisher: Springer
status: public
title: Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.
type: journal_article
user_id: '37741'
volume: 64
year: '2012'
...
---
_id: '5718'
abstract:
- lang: eng
text: The role of information and communication technology for economic growth has
been emphasized repeatedly. Technological breakthroughs have generated new forms
of services, such as self-services or remote services. Although these encounters
are qualitatively different from traditional service provision, prior service
management literature thus far had paid little attention to theory development
and the systematization of technology-based service encounters. To fill this research
gap, the present study outlines how new types of technology-based services fit
into existing service typologies and provides an extension of existing frameworks
to capture their unique characteristics. These insights in turn offer managerial
implications and highlight open research questions.
article_type: original
author:
- first_name: Jan H
full_name: Schumann, Jan H
last_name: Schumann
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Florian
full_name: Wangenheim, Florian
last_name: Wangenheim
citation:
ama: 'Schumann JH, Wünderlich N, Wangenheim F. Technology Mediation in Service Delivery:
A New Typology and an Agenda for Managers and Academics. Technovation.
2012;32(2):133-143.'
apa: 'Schumann, J. H., Wünderlich, N., & Wangenheim, F. (2012). Technology Mediation
in Service Delivery: A New Typology and an Agenda for Managers and Academics.
Technovation, 32(2), 133–143.'
bibtex: '@article{Schumann_Wünderlich_Wangenheim_2012, title={Technology Mediation
in Service Delivery: A New Typology and an Agenda for Managers and Academics.},
volume={32}, number={2}, journal={Technovation}, publisher={Elsevier}, author={Schumann,
Jan H and Wünderlich, Nancy and Wangenheim, Florian}, year={2012}, pages={133–143}
}'
chicago: 'Schumann, Jan H, Nancy Wünderlich, and Florian Wangenheim. “Technology
Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.”
Technovation 32, no. 2 (2012): 133–43.'
ieee: 'J. H. Schumann, N. Wünderlich, and F. Wangenheim, “Technology Mediation in
Service Delivery: A New Typology and an Agenda for Managers and Academics.,” Technovation,
vol. 32, no. 2, pp. 133–143, 2012.'
mla: 'Schumann, Jan H., et al. “Technology Mediation in Service Delivery: A New
Typology and an Agenda for Managers and Academics.” Technovation, vol.
32, no. 2, Elsevier, 2012, pp. 133–43.'
short: J.H. Schumann, N. Wünderlich, F. Wangenheim, Technovation 32 (2012) 133–143.
date_created: 2018-11-16T09:43:45Z
date_updated: 2022-01-06T07:02:37Z
department:
- _id: '181'
intvolume: ' 32'
issue: '2'
keyword:
- Services
- Remote services
- Self-services
- Technology mediation
language:
- iso: eng
page: 133-143
publication: Technovation
publication_status: published
publisher: Elsevier
status: public
title: 'Technology Mediation in Service Delivery: A New Typology and an Agenda for
Managers and Academics.'
type: journal_article
user_id: '37741'
volume: 32
year: '2012'
...
---
_id: '6102'
author:
- first_name: Holger
full_name: Steinmetz, Holger
id: '43261'
last_name: Steinmetz
- first_name: C
full_name: Schwens, C
last_name: Schwens
- first_name: M
full_name: Wehner, M
last_name: Wehner
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
citation:
ama: 'Steinmetz H, Schwens C, Wehner M, Kabst R. Das Cranet-Projekt: Kreuzkulturelle
Vergleiche im HR-Management. PERSONALquartely. 2012;64(1):34-39.'
apa: 'Steinmetz, H., Schwens, C., Wehner, M., & Kabst, R. (2012). Das Cranet-Projekt:
Kreuzkulturelle Vergleiche im HR-Management. PERSONALquartely, 64(1),
34–39.'
bibtex: '@article{Steinmetz_Schwens_Wehner_Kabst_2012, title={Das Cranet-Projekt:
Kreuzkulturelle Vergleiche im HR-Management.}, volume={64}, number={1}, journal={PERSONALquartely},
author={Steinmetz, Holger and Schwens, C and Wehner, M and Kabst, Rüdiger}, year={2012},
pages={34–39} }'
chicago: 'Steinmetz, Holger, C Schwens, M Wehner, and Rüdiger Kabst. “Das Cranet-Projekt:
Kreuzkulturelle Vergleiche Im HR-Management.” PERSONALquartely 64, no.
1 (2012): 34–39.'
ieee: 'H. Steinmetz, C. Schwens, M. Wehner, and R. Kabst, “Das Cranet-Projekt: Kreuzkulturelle
Vergleiche im HR-Management.,” PERSONALquartely, vol. 64, no. 1, pp. 34–39,
2012.'
mla: 'Steinmetz, Holger, et al. “Das Cranet-Projekt: Kreuzkulturelle Vergleiche
Im HR-Management.” PERSONALquartely, vol. 64, no. 1, 2012, pp. 34–39.'
short: H. Steinmetz, C. Schwens, M. Wehner, R. Kabst, PERSONALquartely 64 (2012)
34–39.
date_created: 2018-12-10T11:09:13Z
date_updated: 2022-01-06T07:02:53Z
department:
- _id: '274'
intvolume: ' 64'
issue: '1'
language:
- iso: eng
page: 34-39
publication: PERSONALquartely
status: public
title: 'Das Cranet-Projekt: Kreuzkulturelle Vergleiche im HR-Management.'
type: journal_article
user_id: '46632'
volume: 64
year: '2012'
...
---
_id: '6103'
author:
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
- first_name: M
full_name: Baum, M
last_name: Baum
citation:
ama: 'Kabst R, Baum M. Editorial: Employer Branding: Strategie, Instrumente, Umsetzung.
PERSONALquartely. 2012;64(3):3.'
apa: 'Kabst, R., & Baum, M. (2012). Editorial: Employer Branding: Strategie,
Instrumente, Umsetzung. PERSONALquartely, 64(3), 3.'
bibtex: '@article{Kabst_Baum_2012, title={Editorial: Employer Branding: Strategie,
Instrumente, Umsetzung}, volume={64}, number={3}, journal={PERSONALquartely},
author={Kabst, Rüdiger and Baum, M}, year={2012}, pages={3} }'
chicago: 'Kabst, Rüdiger, and M Baum. “Editorial: Employer Branding: Strategie,
Instrumente, Umsetzung.” PERSONALquartely 64, no. 3 (2012): 3.'
ieee: 'R. Kabst and M. Baum, “Editorial: Employer Branding: Strategie, Instrumente,
Umsetzung,” PERSONALquartely, vol. 64, no. 3, p. 3, 2012.'
mla: 'Kabst, Rüdiger, and M. Baum. “Editorial: Employer Branding: Strategie, Instrumente,
Umsetzung.” PERSONALquartely, vol. 64, no. 3, 2012, p. 3.'
short: R. Kabst, M. Baum, PERSONALquartely 64 (2012) 3.
date_created: 2018-12-10T11:39:27Z
date_updated: 2022-01-06T07:02:53Z
department:
- _id: '274'
intvolume: ' 64'
issue: '3'
language:
- iso: eng
page: '3'
publication: PERSONALquartely
status: public
title: 'Editorial: Employer Branding: Strategie, Instrumente, Umsetzung'
type: journal_article
user_id: '46632'
volume: 64
year: '2012'
...
---
_id: '6138'
author:
- first_name: W
full_name: Weber, W
last_name: Weber
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
citation:
ama: Weber W, Kabst R. Einführung in Die Betriebswirtschaftslehre. 8th ed.
Wiesbaden; 2012.
apa: Weber, W., & Kabst, R. (2012). Einführung in die Betriebswirtschaftslehre
(8th ed.). Wiesbaden.
bibtex: '@book{Weber_Kabst_2012, place={Wiesbaden}, edition={8}, title={Einführung
in die Betriebswirtschaftslehre}, author={Weber, W and Kabst, Rüdiger}, year={2012}
}'
chicago: Weber, W, and Rüdiger Kabst. Einführung in Die Betriebswirtschaftslehre.
8th ed. Wiesbaden, 2012.
ieee: W. Weber and R. Kabst, Einführung in die Betriebswirtschaftslehre,
8th ed. Wiesbaden, 2012.
mla: Weber, W., and Rüdiger Kabst. Einführung in Die Betriebswirtschaftslehre.
8th ed., 2012.
short: W. Weber, R. Kabst, Einführung in Die Betriebswirtschaftslehre, 8th ed.,
Wiesbaden, 2012.
date_created: 2018-12-11T10:21:09Z
date_updated: 2022-01-06T07:02:53Z
department:
- _id: '274'
edition: '8'
language:
- iso: eng
place: Wiesbaden
publication_identifier:
isbn:
- 978-3-8349-1994-6
status: public
title: Einführung in die Betriebswirtschaftslehre
type: book
user_id: '46632'
year: '2012'
...
---
_id: '6148'
author:
- first_name: M
full_name: Baum, M
last_name: Baum
- first_name: C
full_name: Schwens, C
last_name: Schwens
- first_name: R
full_name: Kabst, R
last_name: Kabst
citation:
ama: 'Baum M, Schwens C, Kabst R. Determinants of Different Types of Born Globals.
In: Gabrielsson M, Kirpalani M, eds. Handbook of Research on Born Globals.
Cheltenham Glos/Northampton: Edward Elgar Publishing Ltd.; 2012:36-45.'
apa: 'Baum, M., Schwens, C., & Kabst, R. (2012). Determinants of Different Types
of Born Globals. In M. Gabrielsson & M. Kirpalani (Eds.), Handbook of Research
on Born Globals (pp. 36–45). Cheltenham Glos/Northampton: Edward Elgar Publishing
Ltd.'
bibtex: '@inbook{Baum_Schwens_Kabst_2012, place={Cheltenham Glos/Northampton}, title={Determinants
of Different Types of Born Globals.}, booktitle={Handbook of Research on Born
Globals}, publisher={Edward Elgar Publishing Ltd.}, author={Baum, M and Schwens,
C and Kabst, R}, editor={Gabrielsson, M and Kirpalani, MEditors}, year={2012},
pages={36–45} }'
chicago: 'Baum, M, C Schwens, and R Kabst. “Determinants of Different Types of Born
Globals.” In Handbook of Research on Born Globals, edited by M Gabrielsson
and M Kirpalani, 36–45. Cheltenham Glos/Northampton: Edward Elgar Publishing Ltd.,
2012.'
ieee: 'M. Baum, C. Schwens, and R. Kabst, “Determinants of Different Types of Born
Globals.,” in Handbook of Research on Born Globals, M. Gabrielsson and
M. Kirpalani, Eds. Cheltenham Glos/Northampton: Edward Elgar Publishing Ltd.,
2012, pp. 36–45.'
mla: Baum, M., et al. “Determinants of Different Types of Born Globals.” Handbook
of Research on Born Globals, edited by M Gabrielsson and M Kirpalani, Edward
Elgar Publishing Ltd., 2012, pp. 36–45.
short: 'M. Baum, C. Schwens, R. Kabst, in: M. Gabrielsson, M. Kirpalani (Eds.),
Handbook of Research on Born Globals, Edward Elgar Publishing Ltd., Cheltenham
Glos/Northampton, 2012, pp. 36–45.'
date_created: 2018-12-11T11:02:56Z
date_updated: 2022-01-06T07:02:53Z
department:
- _id: '274'
editor:
- first_name: M
full_name: Gabrielsson, M
last_name: Gabrielsson
- first_name: M
full_name: Kirpalani, M
last_name: Kirpalani
language:
- iso: eng
page: 36-45
place: Cheltenham Glos/Northampton
publication: Handbook of Research on Born Globals
publisher: Edward Elgar Publishing Ltd.
status: public
title: Determinants of Different Types of Born Globals.
type: book_chapter
user_id: '46632'
year: '2012'
...
---
_id: '6149'
author:
- first_name: R
full_name: Isidor, R
last_name: Isidor
- first_name: C
full_name: Schwens, C
last_name: Schwens
- first_name: R
full_name: Kabst, R
last_name: Kabst
citation:
ama: 'Isidor R, Schwens C, Kabst R. Die Messung von Joint-Venture Erfolg. In: Zentes
J, ed. Markteintrittsstrategien - Dynamik Und Komplexität. ; 2012:193-205.'
apa: Isidor, R., Schwens, C., & Kabst, R. (2012). Die Messung von Joint-Venture
Erfolg. In J. Zentes (Ed.), Markteintrittsstrategien - Dynamik und Komplexität
(pp. 193–205).
bibtex: '@inbook{Isidor_Schwens_Kabst_2012, title={Die Messung von Joint-Venture
Erfolg}, booktitle={Markteintrittsstrategien - Dynamik und Komplexität}, author={Isidor,
R and Schwens, C and Kabst, R}, editor={Zentes, JEditor}, year={2012}, pages={193–205}
}'
chicago: Isidor, R, C Schwens, and R Kabst. “Die Messung von Joint-Venture Erfolg.”
In Markteintrittsstrategien - Dynamik Und Komplexität, edited by J Zentes,
193–205, 2012.
ieee: R. Isidor, C. Schwens, and R. Kabst, “Die Messung von Joint-Venture Erfolg,”
in Markteintrittsstrategien - Dynamik und Komplexität, J. Zentes, Ed. 2012,
pp. 193–205.
mla: Isidor, R., et al. “Die Messung von Joint-Venture Erfolg.” Markteintrittsstrategien
- Dynamik Und Komplexität, edited by J Zentes, 2012, pp. 193–205.
short: 'R. Isidor, C. Schwens, R. Kabst, in: J. Zentes (Ed.), Markteintrittsstrategien
- Dynamik Und Komplexität, 2012, pp. 193–205.'
date_created: 2018-12-11T11:06:03Z
date_updated: 2022-01-06T07:02:53Z
department:
- _id: '274'
editor:
- first_name: J
full_name: Zentes, J
last_name: Zentes
language:
- iso: eng
page: 193-205
publication: Markteintrittsstrategien - Dynamik und Komplexität
publication_identifier:
isbn:
- 978-3-8349-3503-8
status: public
title: Die Messung von Joint-Venture Erfolg
type: book_chapter
user_id: '46632'
year: '2012'
...
---
_id: '6275'
author:
- first_name: M
full_name: Schneid, M
last_name: Schneid
- first_name: Holger
full_name: Steinmetz, Holger
id: '43261'
last_name: Steinmetz
- first_name: R
full_name: Isidor, R
last_name: Isidor
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
citation:
ama: 'Schneid M, Steinmetz H, Isidor R, Kabst R. Diversität, Konflikte und Leistung
in Teams: Ein meta-analytisches Strukturgleichungsmodell. In: ; 2012.'
apa: 'Schneid, M., Steinmetz, H., Isidor, R., & Kabst, R. (2012). Diversität,
Konflikte und Leistung in Teams: Ein meta-analytisches Strukturgleichungsmodell.'
bibtex: '@inproceedings{Schneid_Steinmetz_Isidor_Kabst_2012, title={Diversität,
Konflikte und Leistung in Teams: Ein meta-analytisches Strukturgleichungsmodell},
author={Schneid, M and Steinmetz, Holger and Isidor, R and Kabst, Rüdiger}, year={2012}
}'
chicago: 'Schneid, M, Holger Steinmetz, R Isidor, and Rüdiger Kabst. “Diversität,
Konflikte Und Leistung in Teams: Ein Meta-Analytisches Strukturgleichungsmodell,”
2012.'
ieee: 'M. Schneid, H. Steinmetz, R. Isidor, and R. Kabst, “Diversität, Konflikte
und Leistung in Teams: Ein meta-analytisches Strukturgleichungsmodell,” 2012.'
mla: 'Schneid, M., et al. Diversität, Konflikte Und Leistung in Teams: Ein Meta-Analytisches
Strukturgleichungsmodell. 2012.'
short: 'M. Schneid, H. Steinmetz, R. Isidor, R. Kabst, in: 2012.'
date_created: 2018-12-18T12:42:54Z
date_updated: 2022-01-06T07:02:59Z
department:
- _id: '274'
language:
- iso: eng
status: public
title: 'Diversität, Konflikte und Leistung in Teams: Ein meta-analytisches Strukturgleichungsmodell'
type: conference
user_id: '46632'
year: '2012'
...
---
_id: '6277'
author:
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
citation:
ama: 'Kabst R. Endogeneity in the behavioral sciences: An illustration with real
data. In: Amsterdam; 2012.'
apa: 'Kabst, R. (2012). Endogeneity in the behavioral sciences: An illustration
with real data. Amsterdam.'
bibtex: '@inproceedings{Kabst_2012, place={Amsterdam}, title={Endogeneity in the
behavioral sciences: An illustration with real data}, author={Kabst, Rüdiger},
year={2012} }'
chicago: 'Kabst, Rüdiger. “Endogeneity in the Behavioral Sciences: An Illustration
with Real Data.” Amsterdam, 2012.'
ieee: 'R. Kabst, “Endogeneity in the behavioral sciences: An illustration with real
data,” 2012.'
mla: 'Kabst, Rüdiger. Endogeneity in the Behavioral Sciences: An Illustration
with Real Data. 2012.'
short: 'R. Kabst, in: Amsterdam, 2012.'
date_created: 2018-12-18T12:43:58Z
date_updated: 2022-01-06T07:02:59Z
department:
- _id: '274'
language:
- iso: eng
place: Amsterdam
status: public
title: 'Endogeneity in the behavioral sciences: An illustration with real data'
type: conference
user_id: '46632'
year: '2012'
...
---
_id: '6281'
author:
- first_name: M C
full_name: Wehner, M C
last_name: Wehner
- first_name: A
full_name: Giardini, A
last_name: Giardini
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
citation:
ama: 'Wehner MC, Giardini A, Kabst R. Recruitment Process Outsourcing and Applicant
Reactions: Does Image Make a Difference? In: University of Limerick, Ireland;
2012.'
apa: 'Wehner, M. C., Giardini, A., & Kabst, R. (2012). Recruitment Process Outsourcing
and Applicant Reactions: Does Image Make a Difference? University of Limerick,
Ireland.'
bibtex: '@inproceedings{Wehner_Giardini_Kabst_2012, place={University of Limerick,
Ireland}, title={Recruitment Process Outsourcing and Applicant Reactions: Does
Image Make a Difference?}, author={Wehner, M C and Giardini, A and Kabst, Rüdiger},
year={2012} }'
chicago: 'Wehner, M C, A Giardini, and Rüdiger Kabst. “Recruitment Process Outsourcing
and Applicant Reactions: Does Image Make a Difference?” University of Limerick,
Ireland, 2012.'
ieee: 'M. C. Wehner, A. Giardini, and R. Kabst, “Recruitment Process Outsourcing
and Applicant Reactions: Does Image Make a Difference?,” 2012.'
mla: 'Wehner, M. C., et al. Recruitment Process Outsourcing and Applicant Reactions:
Does Image Make a Difference? 2012.'
short: 'M.C. Wehner, A. Giardini, R. Kabst, in: University of Limerick, Ireland,
2012.'
date_created: 2018-12-18T12:47:28Z
date_updated: 2022-01-06T07:02:59Z
department:
- _id: '274'
language:
- iso: eng
place: University of Limerick, Ireland
status: public
title: 'Recruitment Process Outsourcing and Applicant Reactions: Does Image Make a
Difference?'
type: conference
user_id: '46632'
year: '2012'
...
---
_id: '4835'
author:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
- first_name: Miguel Ángel Malo
full_name: Ocaña, Miguel Ángel Malo
last_name: Ocaña
- first_name: Pilar Garcia
full_name: Martinez, Pilar Garcia
last_name: Martinez
- first_name: Martin
full_name: Schneider, Martin
id: '471'
last_name: Schneider
orcid: https://orcid.org/0000-0002-6961-3716
citation:
ama: 'Frick B, Ocaña MÁM, Martinez PG, Schneider M. The demand for individual grievance
procedures in Germany and Spain: Labour law changes versus business cycle. Estudios
de economia aplicada. 2012;(1):12--28.'
apa: 'Frick, B., Ocaña, M. Á. M., Martinez, P. G., & Schneider, M. (2012). The
demand for individual grievance procedures in Germany and Spain: Labour law changes
versus business cycle. Estudios de Economia Aplicada, (1), 12--28.'
bibtex: '@article{Frick_Ocaña_Martinez_Schneider_2012, title={The demand for individual
grievance procedures in Germany and Spain: Labour law changes versus business
cycle}, number={1}, journal={Estudios de economia aplicada}, author={Frick, Bernd
and Ocaña, Miguel Ángel Malo and Martinez, Pilar Garcia and Schneider, Martin},
year={2012}, pages={12--28} }'
chicago: 'Frick, Bernd, Miguel Ángel Malo Ocaña, Pilar Garcia Martinez, and Martin
Schneider. “The Demand for Individual Grievance Procedures in Germany and Spain:
Labour Law Changes versus Business Cycle.” Estudios de Economia Aplicada,
no. 1 (2012): 12--28.'
ieee: 'B. Frick, M. Á. M. Ocaña, P. G. Martinez, and M. Schneider, “The demand for
individual grievance procedures in Germany and Spain: Labour law changes versus
business cycle,” Estudios de economia aplicada, no. 1, pp. 12--28, 2012.'
mla: 'Frick, Bernd, et al. “The Demand for Individual Grievance Procedures in Germany
and Spain: Labour Law Changes versus Business Cycle.” Estudios de Economia
Aplicada, no. 1, 2012, pp. 12--28.'
short: B. Frick, M.Á.M. Ocaña, P.G. Martinez, M. Schneider, Estudios de Economia
Aplicada (2012) 12--28.
date_created: 2018-10-25T08:12:06Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '178'
- _id: '185'
issue: '1'
language:
- iso: eng
page: 12--28
publication: Estudios de economia aplicada
publication_status: published
status: public
title: 'The demand for individual grievance procedures in Germany and Spain: Labour
law changes versus business cycle'
type: journal_article
user_id: '54657'
year: '2012'
...