--- _id: '5555' author: - first_name: Holger full_name: Steinmetz, Holger id: '43261' last_name: Steinmetz - first_name: C full_name: Schwens, C last_name: Schwens - first_name: R full_name: Isidor, R last_name: Isidor - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Steinmetz H, Schwens C, Isidor R, Kabst R. Enlarging the Focus on the Role of Competencies, Abilities, and Personality in Management Research. Management Revue: The International Review of Management Studies. 2010;21(3):225-228.' apa: 'Steinmetz, H., Schwens, C., Isidor, R., & Kabst, R. (2010). Enlarging the Focus on the Role of Competencies, Abilities, and Personality in Management Research. Management Revue: The International Review of Management Studies., 21(3), 225–228.' bibtex: '@article{Steinmetz_Schwens_Isidor_Kabst_2010, title={Enlarging the Focus on the Role of Competencies, Abilities, and Personality in Management Research.}, volume={21}, number={3}, journal={Management Revue: The International Review of Management Studies.}, author={Steinmetz, Holger and Schwens, C and Isidor, R and Kabst, Rüdiger}, year={2010}, pages={225–228} }' chicago: 'Steinmetz, Holger, C Schwens, R Isidor, and Rüdiger Kabst. “Enlarging the Focus on the Role of Competencies, Abilities, and Personality in Management Research.” Management Revue: The International Review of Management Studies. 21, no. 3 (2010): 225–28.' ieee: 'H. Steinmetz, C. Schwens, R. Isidor, and R. Kabst, “Enlarging the Focus on the Role of Competencies, Abilities, and Personality in Management Research.,” Management Revue: The International Review of Management Studies., vol. 21, no. 3, pp. 225–228, 2010.' mla: 'Steinmetz, Holger, et al. “Enlarging the Focus on the Role of Competencies, Abilities, and Personality in Management Research.” Management Revue: The International Review of Management Studies., vol. 21, no. 3, 2010, pp. 225–28.' short: 'H. Steinmetz, C. Schwens, R. Isidor, R. Kabst, Management Revue: The International Review of Management Studies. 21 (2010) 225–228.' date_created: 2018-11-14T10:00:35Z date_updated: 2022-01-06T07:01:59Z department: - _id: '274' intvolume: ' 21' issue: '3' language: - iso: eng page: 225-228 publication: 'Management Revue: The International Review of Management Studies.' status: public title: Enlarging the Focus on the Role of Competencies, Abilities, and Personality in Management Research. type: journal_article user_id: '46632' volume: 21 year: '2010' ... --- _id: '5556' author: - first_name: C full_name: Schwens, C last_name: Schwens - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Schwens C, Kabst R. Internationalisierung junger Technologieunternehmen: Auslandsmärkte und Erfolgsimplikationen. Die Betriebswirtschaft (DBW). 2010;5:443-462.' apa: 'Schwens, C., & Kabst, R. (2010). Internationalisierung junger Technologieunternehmen: Auslandsmärkte und Erfolgsimplikationen. Die Betriebswirtschaft (DBW)., 5, 443–462.' bibtex: '@article{Schwens_Kabst_2010, title={Internationalisierung junger Technologieunternehmen: Auslandsmärkte und Erfolgsimplikationen.}, volume={5}, journal={Die Betriebswirtschaft (DBW).}, author={Schwens, C and Kabst, Rüdiger}, year={2010}, pages={443–462} }' chicago: 'Schwens, C, and Rüdiger Kabst. “Internationalisierung Junger Technologieunternehmen: Auslandsmärkte Und Erfolgsimplikationen.” Die Betriebswirtschaft (DBW). 5 (2010): 443–62.' ieee: 'C. Schwens and R. Kabst, “Internationalisierung junger Technologieunternehmen: Auslandsmärkte und Erfolgsimplikationen.,” Die Betriebswirtschaft (DBW)., vol. 5, pp. 443–462, 2010.' mla: 'Schwens, C., and Rüdiger Kabst. “Internationalisierung Junger Technologieunternehmen: Auslandsmärkte Und Erfolgsimplikationen.” Die Betriebswirtschaft (DBW)., vol. 5, 2010, pp. 443–62.' short: C. Schwens, R. Kabst, Die Betriebswirtschaft (DBW). 5 (2010) 443–462. date_created: 2018-11-14T10:01:56Z date_updated: 2022-01-06T07:01:59Z department: - _id: '274' intvolume: ' 5' language: - iso: eng page: 443-462 publication: Die Betriebswirtschaft (DBW). status: public title: 'Internationalisierung junger Technologieunternehmen: Auslandsmärkte und Erfolgsimplikationen.' type: journal_article user_id: '46632' volume: 5 year: '2010' ... --- _id: '5557' author: - first_name: Holger full_name: Steinmetz, Holger id: '43261' last_name: Steinmetz - first_name: P full_name: Schmidt, P last_name: Schmidt citation: ama: 'Steinmetz H, Schmidt P. Subjective Health and its Relationship with Working Time and Job Stressors: Sequence or General Factor Model?. Work and Stress . 2010;24(2):159-178.' apa: 'Steinmetz, H., & Schmidt, P. (2010). Subjective Health and its Relationship with Working Time and Job Stressors: Sequence or General Factor Model?. Work and Stress. , 24(2), 159–178.' bibtex: '@article{Steinmetz_Schmidt_2010, title={Subjective Health and its Relationship with Working Time and Job Stressors: Sequence or General Factor Model?.}, volume={24}, number={2}, journal={Work and Stress. }, author={Steinmetz, Holger and Schmidt, P}, year={2010}, pages={159–178} }' chicago: 'Steinmetz, Holger, and P Schmidt. “Subjective Health and Its Relationship with Working Time and Job Stressors: Sequence or General Factor Model?.” Work and Stress. 24, no. 2 (2010): 159–78.' ieee: 'H. Steinmetz and P. Schmidt, “Subjective Health and its Relationship with Working Time and Job Stressors: Sequence or General Factor Model?.,” Work and Stress. , vol. 24, no. 2, pp. 159–178, 2010.' mla: 'Steinmetz, Holger, and P. Schmidt. “Subjective Health and Its Relationship with Working Time and Job Stressors: Sequence or General Factor Model?.” Work and Stress. , vol. 24, no. 2, 2010, pp. 159–78.' short: H. Steinmetz, P. Schmidt, Work and Stress. 24 (2010) 159–178. date_created: 2018-11-14T10:03:16Z date_updated: 2022-01-06T07:01:59Z department: - _id: '274' intvolume: ' 24' issue: '2' language: - iso: eng page: 159-178 publication: 'Work and Stress. ' status: public title: 'Subjective Health and its Relationship with Working Time and Job Stressors: Sequence or General Factor Model?.' type: journal_article user_id: '46632' volume: 24 year: '2010' ... --- _id: '46705' author: - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: J. full_name: Hogreve, J. last_name: Hogreve - first_name: W. full_name: Ulaga, W. last_name: Ulaga - first_name: Eva full_name: Münkhoff, Eva id: '3043' last_name: Münkhoff orcid: 0000-0001-6053-1012 citation: ama: 'Eggert A, Hogreve J, Ulaga W, Münkhoff E. Industrial services, product innovations, and firm profitability: A longitudinal analysis. In: Frontiers Pre-Conference on Service and Solution Innovation, Karlstad. ; 2010.' apa: 'Eggert, A., Hogreve, J., Ulaga, W., & Münkhoff, E. (2010). Industrial services, product innovations, and firm profitability: A longitudinal analysis. Frontiers Pre-Conference on Service and Solution Innovation, Karlstad. Frontiers Pre-Conference on Service and Solution Innovation, Karlstad.' bibtex: '@inproceedings{Eggert_Hogreve_Ulaga_Münkhoff_2010, title={Industrial services, product innovations, and firm profitability: A longitudinal analysis}, booktitle={Frontiers Pre-Conference on Service and Solution Innovation, Karlstad}, author={Eggert, A. and Hogreve, J. and Ulaga, W. and Münkhoff, Eva}, year={2010} }' chicago: 'Eggert, A., J. Hogreve, W. Ulaga, and Eva Münkhoff. “Industrial Services, Product Innovations, and Firm Profitability: A Longitudinal Analysis.” In Frontiers Pre-Conference on Service and Solution Innovation, Karlstad, 2010.' ieee: 'A. Eggert, J. Hogreve, W. Ulaga, and E. Münkhoff, “Industrial services, product innovations, and firm profitability: A longitudinal analysis,” presented at the Frontiers Pre-Conference on Service and Solution Innovation, Karlstad, 2010.' mla: 'Eggert, A., et al. “Industrial Services, Product Innovations, and Firm Profitability: A Longitudinal Analysis.” Frontiers Pre-Conference on Service and Solution Innovation, Karlstad, 2010.' short: 'A. Eggert, J. Hogreve, W. Ulaga, E. Münkhoff, in: Frontiers Pre-Conference on Service and Solution Innovation, Karlstad, 2010.' conference: location: Karlstad name: Frontiers Pre-Conference on Service and Solution Innovation date_created: 2023-08-25T09:33:40Z date_updated: 2023-08-25T10:02:21Z department: - _id: '785' extern: '1' language: - iso: eng publication: Frontiers Pre-Conference on Service and Solution Innovation, Karlstad publication_status: published status: public title: 'Industrial services, product innovations, and firm profitability: A longitudinal analysis' type: conference user_id: '49063' year: '2010' ... --- _id: '46706' author: - first_name: I. full_name: Garnefeld, I. last_name: Garnefeld - first_name: Eva full_name: Münkhoff, Eva id: '3043' last_name: Münkhoff orcid: 0000-0001-6053-1012 - first_name: J. full_name: Hogreve, J. last_name: Hogreve - first_name: A. full_name: Eggert, A. last_name: Eggert citation: ama: 'Garnefeld I, Münkhoff E, Hogreve J, Eggert A. Exploring the effects of referral reward programs on satisfied and dissatisfied customers. In: 2010 AMA Winter Academic Conference, New Orleans, LA. ; 2010.' apa: Garnefeld, I., Münkhoff, E., Hogreve, J., & Eggert, A. (2010). Exploring the effects of referral reward programs on satisfied and dissatisfied customers. 2010 AMA Winter Academic Conference, New Orleans, LA. 2010 AMA Winter Academic Conference, New Orleans, LA. bibtex: '@inproceedings{Garnefeld_Münkhoff_Hogreve_Eggert_2010, title={Exploring the effects of referral reward programs on satisfied and dissatisfied customers}, booktitle={2010 AMA Winter Academic Conference, New Orleans, LA}, author={Garnefeld, I. and Münkhoff, Eva and Hogreve, J. and Eggert, A.}, year={2010} }' chicago: Garnefeld, I., Eva Münkhoff, J. Hogreve, and A. Eggert. “Exploring the Effects of Referral Reward Programs on Satisfied and Dissatisfied Customers.” In 2010 AMA Winter Academic Conference, New Orleans, LA, 2010. ieee: I. Garnefeld, E. Münkhoff, J. Hogreve, and A. Eggert, “Exploring the effects of referral reward programs on satisfied and dissatisfied customers,” presented at the 2010 AMA Winter Academic Conference, New Orleans, LA, 2010. mla: Garnefeld, I., et al. “Exploring the Effects of Referral Reward Programs on Satisfied and Dissatisfied Customers.” 2010 AMA Winter Academic Conference, New Orleans, LA, 2010. short: 'I. Garnefeld, E. Münkhoff, J. Hogreve, A. Eggert, in: 2010 AMA Winter Academic Conference, New Orleans, LA, 2010.' conference: location: New Orleans, LA name: 2010 AMA Winter Academic Conference date_created: 2023-08-25T09:34:45Z date_updated: 2023-08-25T10:02:13Z department: - _id: '785' extern: '1' language: - iso: eng publication: 2010 AMA Winter Academic Conference, New Orleans, LA publication_status: published status: public title: Exploring the effects of referral reward programs on satisfied and dissatisfied customers type: conference user_id: '49063' year: '2010' ... --- _id: '46704' author: - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: J. full_name: Hogreve, J. last_name: Hogreve - first_name: W. full_name: Ulaga, W. last_name: Ulaga - first_name: Eva full_name: Münkhoff, Eva id: '3043' last_name: Münkhoff orcid: 0000-0001-6053-1012 citation: ama: 'Eggert A, Hogreve J, Ulaga W, Münkhoff E. Disentangling the revenue and cost implications of the service transition: A latent growth analysis. In: ISBM 2010 Academic Conference, Boston, MA. ; 2010.' apa: 'Eggert, A., Hogreve, J., Ulaga, W., & Münkhoff, E. (2010). Disentangling the revenue and cost implications of the service transition: A latent growth analysis. ISBM 2010 Academic Conference, Boston, MA. ISBM 2010 Academic Conference, Boston, MA.' bibtex: '@inproceedings{Eggert_Hogreve_Ulaga_Münkhoff_2010, title={Disentangling the revenue and cost implications of the service transition: A latent growth analysis}, booktitle={ISBM 2010 Academic Conference, Boston, MA}, author={Eggert, A. and Hogreve, J. and Ulaga, W. and Münkhoff, Eva}, year={2010} }' chicago: 'Eggert, A., J. Hogreve, W. Ulaga, and Eva Münkhoff. “Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis.” In ISBM 2010 Academic Conference, Boston, MA, 2010.' ieee: 'A. Eggert, J. Hogreve, W. Ulaga, and E. Münkhoff, “Disentangling the revenue and cost implications of the service transition: A latent growth analysis,” presented at the ISBM 2010 Academic Conference, Boston, MA, 2010.' mla: 'Eggert, A., et al. “Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis.” ISBM 2010 Academic Conference, Boston, MA, 2010.' short: 'A. Eggert, J. Hogreve, W. Ulaga, E. Münkhoff, in: ISBM 2010 Academic Conference, Boston, MA, 2010.' conference: location: Boston, MA name: ISBM 2010 Academic Conference date_created: 2023-08-25T09:32:37Z date_updated: 2023-08-25T10:02:27Z department: - _id: '785' extern: '1' language: - iso: eng publication: ISBM 2010 Academic Conference, Boston, MA publication_status: published status: public title: 'Disentangling the revenue and cost implications of the service transition: A latent growth analysis' type: conference user_id: '49063' year: '2010' ... --- _id: '46703' author: - first_name: Eva full_name: Münkhoff, Eva id: '3043' last_name: Münkhoff orcid: 0000-0001-6053-1012 - first_name: I. full_name: Garnefeld, I. last_name: Garnefeld - first_name: J. full_name: Hogreve, J. last_name: Hogreve - first_name: A. full_name: Eggert, A. last_name: Eggert citation: ama: 'Münkhoff E, Garnefeld I, Hogreve J, Eggert A. Referral reward programs: A means for service recovery? In: 18th International Colloquium on Relationship Marketing (ICRM), Reading. ; 2010.' apa: 'Münkhoff, E., Garnefeld, I., Hogreve, J., & Eggert, A. (2010). Referral reward programs: A means for service recovery? 18th International Colloquium on Relationship Marketing (ICRM), Reading. 18th International Colloquium on Relationship Marketing (ICRM), Reading.' bibtex: '@inproceedings{Münkhoff_Garnefeld_Hogreve_Eggert_2010, title={Referral reward programs: A means for service recovery?}, booktitle={18th International Colloquium on Relationship Marketing (ICRM), Reading}, author={Münkhoff, Eva and Garnefeld, I. and Hogreve, J. and Eggert, A.}, year={2010} }' chicago: 'Münkhoff, Eva, I. Garnefeld, J. Hogreve, and A. Eggert. “Referral Reward Programs: A Means for Service Recovery?” In 18th International Colloquium on Relationship Marketing (ICRM), Reading, 2010.' ieee: 'E. Münkhoff, I. Garnefeld, J. Hogreve, and A. Eggert, “Referral reward programs: A means for service recovery?,” presented at the 18th International Colloquium on Relationship Marketing (ICRM), Reading, 2010.' mla: 'Münkhoff, Eva, et al. “Referral Reward Programs: A Means for Service Recovery?” 18th International Colloquium on Relationship Marketing (ICRM), Reading, 2010.' short: 'E. Münkhoff, I. Garnefeld, J. Hogreve, A. Eggert, in: 18th International Colloquium on Relationship Marketing (ICRM), Reading, 2010.' conference: name: 18th International Colloquium on Relationship Marketing (ICRM), Reading date_created: 2023-08-25T09:31:47Z date_updated: 2023-08-25T10:02:35Z department: - _id: '785' extern: '1' language: - iso: eng publication: 18th International Colloquium on Relationship Marketing (ICRM), Reading publication_status: published status: public title: 'Referral reward programs: A means for service recovery?' type: conference user_id: '49063' year: '2010' ... --- _id: '5785' author: - first_name: Wendelin full_name: Schnedler, Wendelin id: '31241' last_name: Schnedler - first_name: Radovan full_name: Vadovic, Radovan last_name: Vadovic citation: ama: Schnedler W, Vadovic R. Legitimacy of Control. Journal of Economics and Management Strategy. Published online 2010. apa: Schnedler, W., & Vadovic, R. (2010). Legitimacy of Control. Journal of Economics and Management Strategy. bibtex: '@article{Schnedler_Vadovic_2010, title={Legitimacy of Control}, journal={Journal of Economics and Management Strategy}, author={Schnedler, Wendelin and Vadovic, Radovan}, year={2010} }' chicago: Schnedler, Wendelin, and Radovan Vadovic. “Legitimacy of Control.” Journal of Economics and Management Strategy, 2010. ieee: W. Schnedler and R. Vadovic, “Legitimacy of Control,” Journal of Economics and Management Strategy, 2010. mla: Schnedler, Wendelin, and Radovan Vadovic. “Legitimacy of Control.” Journal of Economics and Management Strategy, 2010. short: W. Schnedler, R. Vadovic, Journal of Economics and Management Strategy (2010). date_created: 2018-11-21T11:15:40Z date_updated: 2024-01-15T07:57:46Z department: - _id: '237' - _id: '178' extern: '1' language: - iso: eng publication: Journal of Economics and Management Strategy quality_controlled: '1' related_material: link: - relation: research_paper url: http://www.schnedler.de/papers/schnedler_vadovic2011.pdf status: public title: Legitimacy of Control type: journal_article user_id: '31241' year: '2010' ... --- _id: '7857' author: - first_name: A full_name: Eggert, A last_name: Eggert - first_name: J full_name: Henseler, J last_name: Henseler - first_name: S full_name: Hollmann, S last_name: Hollmann citation: ama: 'Eggert A, Henseler J, Hollmann S. Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels. In: Proceedings of the 17th International Colloquium in Relationship Marketing. ; 2009.' apa: Eggert, A., Henseler, J., & Hollmann, S. (2009). Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels. In Proceedings of the 17th International Colloquium in Relationship Marketing. bibtex: '@inproceedings{Eggert_Henseler_Hollmann_2009, title={Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels}, booktitle={Proceedings of the 17th International Colloquium in Relationship Marketing}, author={Eggert, A and Henseler, J and Hollmann, S}, year={2009} }' chicago: Eggert, A, J Henseler, and S Hollmann. “Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels.” In Proceedings of the 17th International Colloquium in Relationship Marketing, 2009. ieee: A. Eggert, J. Henseler, and S. Hollmann, “Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels,” in Proceedings of the 17th International Colloquium in Relationship Marketing, 2009. mla: Eggert, A., et al. “Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels.” Proceedings of the 17th International Colloquium in Relationship Marketing, 2009. short: 'A. Eggert, J. Henseler, S. Hollmann, in: Proceedings of the 17th International Colloquium in Relationship Marketing, 2009.' date_created: 2019-02-20T14:53:16Z date_updated: 2022-01-06T07:03:47Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 17th International Colloquium in Relationship Marketing status: public title: Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels type: conference user_id: '57352' year: '2009' ... --- _id: '7866' author: - first_name: D full_name: Woisetschläger, D last_name: Woisetschläger - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: A full_name: Eggert, A last_name: Eggert citation: ama: 'Woisetschläger D, Garnefeld I, Eggert A. Can Successful Customer Acquisition Hurt the Existing Customer Base? In: Proceedings of the 2009 AMA Summer Marketing Educators’ Conference. ; 2009.' apa: Woisetschläger, D., Garnefeld, I., & Eggert, A. (2009). Can Successful Customer Acquisition Hurt the Existing Customer Base? In Proceedings of the 2009 AMA Summer Marketing Educators’ Conference. bibtex: '@inproceedings{Woisetschläger_Garnefeld_Eggert_2009, title={Can Successful Customer Acquisition Hurt the Existing Customer Base?}, booktitle={Proceedings of the 2009 AMA Summer Marketing Educators’ Conference}, author={Woisetschläger, D and Garnefeld, I and Eggert, A}, year={2009} }' chicago: Woisetschläger, D, I Garnefeld, and A Eggert. “Can Successful Customer Acquisition Hurt the Existing Customer Base?” In Proceedings of the 2009 AMA Summer Marketing Educators’ Conference, 2009. ieee: D. Woisetschläger, I. Garnefeld, and A. Eggert, “Can Successful Customer Acquisition Hurt the Existing Customer Base?,” in Proceedings of the 2009 AMA Summer Marketing Educators’ Conference, 2009. mla: Woisetschläger, D., et al. “Can Successful Customer Acquisition Hurt the Existing Customer Base?” Proceedings of the 2009 AMA Summer Marketing Educators’ Conference, 2009. short: 'D. Woisetschläger, I. Garnefeld, A. Eggert, in: Proceedings of the 2009 AMA Summer Marketing Educators’ Conference, 2009.' date_created: 2019-02-20T14:58:43Z date_updated: 2022-01-06T07:03:47Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 2009 AMA Summer Marketing Educators' Conference status: public title: Can Successful Customer Acquisition Hurt the Existing Customer Base? type: conference user_id: '57352' year: '2009' ... --- _id: '7867' author: - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: E full_name: Münkhoff, E last_name: Münkhoff - first_name: J full_name: Hogreve, J last_name: Hogreve - first_name: A full_name: Eggert, A last_name: Eggert citation: ama: 'Garnefeld I, Münkhoff E, Hogreve J, Eggert A. Referral reward programs: New customer acquisition by opportunism? In: Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress. ; 2009.' apa: 'Garnefeld, I., Münkhoff, E., Hogreve, J., & Eggert, A. (2009). Referral reward programs: New customer acquisition by opportunism? In Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress.' bibtex: '@inproceedings{Garnefeld_Münkhoff_Hogreve_Eggert_2009, title={Referral reward programs: New customer acquisition by opportunism?}, booktitle={Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress}, author={Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A}, year={2009} }' chicago: 'Garnefeld, I, E Münkhoff, J Hogreve, and A Eggert. “Referral Reward Programs: New Customer Acquisition by Opportunism?” In Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress, 2009.' ieee: 'I. Garnefeld, E. Münkhoff, J. Hogreve, and A. Eggert, “Referral reward programs: New customer acquisition by opportunism?,” in Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress, 2009.' mla: 'Garnefeld, I., et al. “Referral Reward Programs: New Customer Acquisition by Opportunism?” Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress, 2009.' short: 'I. Garnefeld, E. Münkhoff, J. Hogreve, A. Eggert, in: Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress, 2009.' date_created: 2019-02-20T15:08:39Z date_updated: 2022-01-06T07:03:47Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress status: public title: 'Referral reward programs: New customer acquisition by opportunism?' type: conference user_id: '57352' year: '2009' ... --- _id: '7868' author: - first_name: A full_name: Eggert, A last_name: Eggert - first_name: W full_name: Ulaga, W last_name: Ulaga citation: ama: 'Eggert A, Ulaga W. Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go? In: Proceedings of the 4th International Conference on Business Market Management. ; 2009.' apa: 'Eggert, A., & Ulaga, W. (2009). Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go? In Proceedings of the 4th International Conference on Business Market Management.' bibtex: '@inproceedings{Eggert_Ulaga_2009, title={Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go?}, booktitle={Proceedings of the 4th International Conference on Business Market Management}, author={Eggert, A and Ulaga, W}, year={2009} }' chicago: 'Eggert, A, and W Ulaga. “Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go?” In Proceedings of the 4th International Conference on Business Market Management, 2009.' ieee: 'A. Eggert and W. Ulaga, “Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go?,” in Proceedings of the 4th International Conference on Business Market Management, 2009.' mla: 'Eggert, A., and W. Ulaga. “Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go?” Proceedings of the 4th International Conference on Business Market Management, 2009.' short: 'A. Eggert, W. Ulaga, in: Proceedings of the 4th International Conference on Business Market Management, 2009.' date_created: 2019-02-20T15:14:46Z date_updated: 2022-01-06T07:03:47Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 4th International Conference on Business Market Management status: public title: 'Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go?' type: conference user_id: '57352' year: '2009' ... --- _id: '7869' author: - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: S full_name: Helm, S last_name: Helm - first_name: S full_name: Tax, S last_name: Tax - first_name: A full_name: Eggert, A last_name: Eggert citation: ama: 'Garnefeld I, Helm S, Tax S, Eggert A. Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect? In: Proceedings of the 2009 AMA Winter Educators’ Proceedings. ; 2009.' apa: Garnefeld, I., Helm, S., Tax, S., & Eggert, A. (2009). Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect? In Proceedings of the 2009 AMA Winter Educators’ Proceedings. bibtex: '@inproceedings{Garnefeld_Helm_Tax_Eggert_2009, title={Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect?}, booktitle={Proceedings of the 2009 AMA Winter Educators’ Proceedings}, author={Garnefeld, I and Helm, S and Tax, S and Eggert, A}, year={2009} }' chicago: Garnefeld, I, S Helm, S Tax, and A Eggert. “Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect?” In Proceedings of the 2009 AMA Winter Educators’ Proceedings, 2009. ieee: I. Garnefeld, S. Helm, S. Tax, and A. Eggert, “Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect?,” in Proceedings of the 2009 AMA Winter Educators’ Proceedings, 2009. mla: Garnefeld, I., et al. “Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect?” Proceedings of the 2009 AMA Winter Educators’ Proceedings, 2009. short: 'I. Garnefeld, S. Helm, S. Tax, A. Eggert, in: Proceedings of the 2009 AMA Winter Educators’ Proceedings, 2009.' date_created: 2019-02-20T15:17:00Z date_updated: 2022-01-06T07:03:47Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 2009 AMA Winter Educators' Proceedings status: public title: Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect? type: conference user_id: '57352' year: '2009' ... --- _id: '7870' author: - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: E full_name: Münkhoff, E last_name: Münkhoff - first_name: J full_name: Hogreve, J last_name: Hogreve - first_name: A full_name: Eggert, A last_name: Eggert citation: ama: 'Garnefeld I, Münkhoff E, Hogreve J, Eggert A. Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior. In: Proceedings of the 38th European Marketing Academy (EMAC) Conference. ; 2009.' apa: 'Garnefeld, I., Münkhoff, E., Hogreve, J., & Eggert, A. (2009). Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior. In Proceedings of the 38th European Marketing Academy (EMAC) Conference.' bibtex: '@inproceedings{Garnefeld_Münkhoff_Hogreve_Eggert_2009, title={Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior}, booktitle={Proceedings of the 38th European Marketing Academy (EMAC) Conference}, author={Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A}, year={2009} }' chicago: 'Garnefeld, I, E Münkhoff, J Hogreve, and A Eggert. “Unintended Effects of Referral Reward Programs: Exploring the Impact of Rewards on Opportunistic Behavior.” In Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009.' ieee: 'I. Garnefeld, E. Münkhoff, J. Hogreve, and A. Eggert, “Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior,” in Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009.' mla: 'Garnefeld, I., et al. “Unintended Effects of Referral Reward Programs: Exploring the Impact of Rewards on Opportunistic Behavior.” Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009.' short: 'I. Garnefeld, E. Münkhoff, J. Hogreve, A. Eggert, in: Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009.' date_created: 2019-02-20T15:20:46Z date_updated: 2022-01-06T07:03:47Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 38th European Marketing Academy (EMAC) Conference status: public title: 'Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior' type: conference user_id: '57352' year: '2009' ... --- _id: '7871' author: - first_name: A full_name: Eggert, A last_name: Eggert - first_name: J full_name: Henseler, J last_name: Henseler - first_name: S full_name: Hollmann, S last_name: Hollmann citation: ama: 'Eggert A, Henseler J, Hollmann S. Who Owns the Customer? Exploring Customer Loyalty in a Channel Context. In: Proceedings of the 38th European Marketing Academy (EMAC) Conference. ; 2009.' apa: Eggert, A., Henseler, J., & Hollmann, S. (2009). Who Owns the Customer? Exploring Customer Loyalty in a Channel Context. In Proceedings of the 38th European Marketing Academy (EMAC) Conference. bibtex: '@inproceedings{Eggert_Henseler_Hollmann_2009, title={Who Owns the Customer? Exploring Customer Loyalty in a Channel Context}, booktitle={Proceedings of the 38th European Marketing Academy (EMAC) Conference}, author={Eggert, A and Henseler, J and Hollmann, S}, year={2009} }' chicago: Eggert, A, J Henseler, and S Hollmann. “Who Owns the Customer? Exploring Customer Loyalty in a Channel Context.” In Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009. ieee: A. Eggert, J. Henseler, and S. Hollmann, “Who Owns the Customer? Exploring Customer Loyalty in a Channel Context,” in Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009. mla: Eggert, A., et al. “Who Owns the Customer? Exploring Customer Loyalty in a Channel Context.” Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009. short: 'A. Eggert, J. Henseler, S. Hollmann, in: Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009.' date_created: 2019-02-20T15:22:22Z date_updated: 2022-01-06T07:03:47Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 38th European Marketing Academy (EMAC) Conference status: public title: Who Owns the Customer? Exploring Customer Loyalty in a Channel Context type: conference user_id: '57352' year: '2009' ... --- _id: '5721' abstract: - lang: eng text: The increasing employment of information and communication technologies in companies and households has led to considerable changes in the way services are conceived, developed, and delivered. Nancy V. Wünderlich employs a multi-method approach comprising an international qualitative study in Germany, USA and China and a longitudinal quantitative study to analyze remote services. She develops the Interactive Technology-Mediated Service Model (ITSUM) to provide a comprehensive approach of explaining both initial acceptance and repeated, continued usage of remote services in organizations. Finally, she derives managerial implications for remote service providers on how to increase remote service acceptance among their customers and facilitate the export of remote services. author: - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Wünderlich N. Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings. 1st ed. Wiesbaden: Springer Gabler; 2009.' apa: 'Wünderlich, N. (2009). Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings (1st ed.). Wiesbaden: Springer Gabler.' bibtex: '@book{Wünderlich_2009, place={Wiesbaden}, edition={1}, title={Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings}, publisher={Springer Gabler}, author={Wünderlich, Nancy}, year={2009} }' chicago: 'Wünderlich, Nancy. Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings. 1st ed. Wiesbaden: Springer Gabler, 2009.' ieee: 'N. Wünderlich, Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings, 1st ed. Wiesbaden: Springer Gabler, 2009.' mla: Wünderlich, Nancy. Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings. 1st ed., Springer Gabler, 2009. short: N. Wünderlich, Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings, 1st ed., Springer Gabler, Wiesbaden, 2009. date_created: 2018-11-16T10:01:13Z date_updated: 2022-01-06T07:02:37Z department: - _id: '181' edition: '1' extern: '1' language: - iso: eng place: Wiesbaden publication_identifier: isbn: - 978-3-8349-1957-1 publication_status: published publisher: Springer Gabler status: public title: Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings type: book user_id: '37741' year: '2009' ... --- _id: '6114' author: - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst - first_name: W full_name: Thost, W last_name: Thost - first_name: R full_name: Isidor, R last_name: Isidor citation: ama: Kabst R, Thost W, Isidor R. Vorteil Interim Management. Vol 2.; 2009:20-22. apa: Kabst, R., Thost, W., & Isidor, R. (2009). Vorteil Interim Management (Vol. 2, pp. 20–22). bibtex: '@book{Kabst_Thost_Isidor_2009, series={Personal}, title={Vorteil Interim Management}, volume={2}, author={Kabst, Rüdiger and Thost, W and Isidor, R}, year={2009}, pages={20–22}, collection={Personal} }' chicago: Kabst, Rüdiger, W Thost, and R Isidor. Vorteil Interim Management. Vol. 2. Personal, 2009. ieee: R. Kabst, W. Thost, and R. Isidor, Vorteil Interim Management, vol. 2. 2009, pp. 20–22. mla: Kabst, Rüdiger, et al. Vorteil Interim Management. Vol. 2, 2009, pp. 20–22. short: R. Kabst, W. Thost, R. Isidor, Vorteil Interim Management, 2009. date_created: 2018-12-11T09:04:45Z date_updated: 2022-01-06T07:02:53Z department: - _id: '274' intvolume: ' 2' language: - iso: eng page: 20-22 series_title: Personal status: public title: Vorteil Interim Management type: misc user_id: '46632' volume: 2 year: '2009' ... --- _id: '6115' author: - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst - first_name: R full_name: Isidor, R last_name: Isidor - first_name: W full_name: Thost, W last_name: Thost - first_name: H full_name: Linné, H last_name: Linné citation: ama: Kabst R, Isidor R, Thost W, Linné H. Was Zeichnet Den Erfolgreichen Interim Manager Aus? Vol 3.; 2009:23-25. apa: Kabst, R., Isidor, R., Thost, W., & Linné, H. (2009). Was zeichnet den erfolgreichen Interim Manager aus? (Vol. 3, pp. 23–25). bibtex: '@book{Kabst_Isidor_Thost_Linné_2009, series={HR Services}, title={Was zeichnet den erfolgreichen Interim Manager aus?}, volume={3}, author={Kabst, Rüdiger and Isidor, R and Thost, W and Linné, H}, year={2009}, pages={23–25}, collection={HR Services} }' chicago: Kabst, Rüdiger, R Isidor, W Thost, and H Linné. Was Zeichnet Den Erfolgreichen Interim Manager Aus? Vol. 3. HR Services, 2009. ieee: R. Kabst, R. Isidor, W. Thost, and H. Linné, Was zeichnet den erfolgreichen Interim Manager aus?, vol. 3. 2009, pp. 23–25. mla: Kabst, Rüdiger, et al. Was Zeichnet Den Erfolgreichen Interim Manager Aus? Vol. 3, 2009, pp. 23–25. short: R. Kabst, R. Isidor, W. Thost, H. Linné, Was Zeichnet Den Erfolgreichen Interim Manager Aus?, 2009. date_created: 2018-12-11T09:14:10Z date_updated: 2022-01-06T07:02:53Z department: - _id: '274' intvolume: ' 3' language: - iso: eng page: 23-25 series_title: HR Services status: public title: Was zeichnet den erfolgreichen Interim Manager aus? type: misc user_id: '46632' volume: 3 year: '2009' ... --- _id: '6116' author: - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst - first_name: R full_name: Isidor, R last_name: Isidor - first_name: W full_name: Thost, W last_name: Thost - first_name: R full_name: Nagel, R last_name: Nagel citation: ama: 'Kabst R, Isidor R, Thost W, Nagel R. Manager Auf Zeit: Ignoriert Oder Akzeptiert? Vol 6.; 2009:3-6.' apa: 'Kabst, R., Isidor, R., Thost, W., & Nagel, R. (2009). Manager auf Zeit: Ignoriert oder akzeptiert? (Vol. 6, pp. 3–6).' bibtex: '@book{Kabst_Isidor_Thost_Nagel_2009, series={HR Services}, title={Manager auf Zeit: Ignoriert oder akzeptiert?}, volume={6}, author={Kabst, Rüdiger and Isidor, R and Thost, W and Nagel, R}, year={2009}, pages={3–6}, collection={HR Services} }' chicago: 'Kabst, Rüdiger, R Isidor, W Thost, and R Nagel. Manager Auf Zeit: Ignoriert Oder Akzeptiert? Vol. 6. HR Services, 2009.' ieee: 'R. Kabst, R. Isidor, W. Thost, and R. Nagel, Manager auf Zeit: Ignoriert oder akzeptiert?, vol. 6. 2009, pp. 3–6.' mla: 'Kabst, Rüdiger, et al. Manager Auf Zeit: Ignoriert Oder Akzeptiert? Vol. 6, 2009, pp. 3–6.' short: 'R. Kabst, R. Isidor, W. Thost, R. Nagel, Manager Auf Zeit: Ignoriert Oder Akzeptiert?, 2009.' date_created: 2018-12-11T09:15:21Z date_updated: 2022-01-06T07:02:53Z department: - _id: '274' intvolume: ' 6' language: - iso: eng page: 3-6 series_title: HR Services status: public title: 'Manager auf Zeit: Ignoriert oder akzeptiert?' type: misc user_id: '46632' volume: 6 year: '2009' ... --- _id: '6117' author: - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst - first_name: S full_name: Salow, S last_name: Salow - first_name: M full_name: Baum, M last_name: Baum citation: ama: Kabst R, Salow S, Baum M. International Fachkräfte Gewinnen. Vol 4.; 2009:21-23. apa: Kabst, R., Salow, S., & Baum, M. (2009). International Fachkräfte gewinnen (Vol. 4, pp. 21–23). bibtex: '@book{Kabst_Salow_Baum_2009, series={Personal}, title={International Fachkräfte gewinnen}, volume={4}, author={Kabst, Rüdiger and Salow, S and Baum, M}, year={2009}, pages={21–23}, collection={Personal} }' chicago: Kabst, Rüdiger, S Salow, and M Baum. International Fachkräfte Gewinnen. Vol. 4. Personal, 2009. ieee: R. Kabst, S. Salow, and M. Baum, International Fachkräfte gewinnen, vol. 4. 2009, pp. 21–23. mla: Kabst, Rüdiger, et al. International Fachkräfte Gewinnen. Vol. 4, 2009, pp. 21–23. short: R. Kabst, S. Salow, M. Baum, International Fachkräfte Gewinnen, 2009. date_created: 2018-12-11T09:19:08Z date_updated: 2022-01-06T07:02:53Z department: - _id: '274' intvolume: ' 4' language: - iso: eng page: 21-23 series_title: Personal status: public title: International Fachkräfte gewinnen type: misc user_id: '46632' volume: 4 year: '2009' ...