---
_id: '5555'
author:
- first_name: Holger
full_name: Steinmetz, Holger
id: '43261'
last_name: Steinmetz
- first_name: C
full_name: Schwens, C
last_name: Schwens
- first_name: R
full_name: Isidor, R
last_name: Isidor
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
citation:
ama: 'Steinmetz H, Schwens C, Isidor R, Kabst R. Enlarging the Focus on the Role
of Competencies, Abilities, and Personality in Management Research. Management
Revue: The International Review of Management Studies. 2010;21(3):225-228.'
apa: 'Steinmetz, H., Schwens, C., Isidor, R., & Kabst, R. (2010). Enlarging
the Focus on the Role of Competencies, Abilities, and Personality in Management
Research. Management Revue: The International Review of Management Studies.,
21(3), 225–228.'
bibtex: '@article{Steinmetz_Schwens_Isidor_Kabst_2010, title={Enlarging the Focus
on the Role of Competencies, Abilities, and Personality in Management Research.},
volume={21}, number={3}, journal={Management Revue: The International Review of
Management Studies.}, author={Steinmetz, Holger and Schwens, C and Isidor, R and
Kabst, Rüdiger}, year={2010}, pages={225–228} }'
chicago: 'Steinmetz, Holger, C Schwens, R Isidor, and Rüdiger Kabst. “Enlarging
the Focus on the Role of Competencies, Abilities, and Personality in Management
Research.” Management Revue: The International Review of Management Studies.
21, no. 3 (2010): 225–28.'
ieee: 'H. Steinmetz, C. Schwens, R. Isidor, and R. Kabst, “Enlarging the Focus on
the Role of Competencies, Abilities, and Personality in Management Research.,”
Management Revue: The International Review of Management Studies., vol.
21, no. 3, pp. 225–228, 2010.'
mla: 'Steinmetz, Holger, et al. “Enlarging the Focus on the Role of Competencies,
Abilities, and Personality in Management Research.” Management Revue: The International
Review of Management Studies., vol. 21, no. 3, 2010, pp. 225–28.'
short: 'H. Steinmetz, C. Schwens, R. Isidor, R. Kabst, Management Revue: The International
Review of Management Studies. 21 (2010) 225–228.'
date_created: 2018-11-14T10:00:35Z
date_updated: 2022-01-06T07:01:59Z
department:
- _id: '274'
intvolume: ' 21'
issue: '3'
language:
- iso: eng
page: 225-228
publication: 'Management Revue: The International Review of Management Studies.'
status: public
title: Enlarging the Focus on the Role of Competencies, Abilities, and Personality
in Management Research.
type: journal_article
user_id: '46632'
volume: 21
year: '2010'
...
---
_id: '5556'
author:
- first_name: C
full_name: Schwens, C
last_name: Schwens
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
citation:
ama: 'Schwens C, Kabst R. Internationalisierung junger Technologieunternehmen: Auslandsmärkte
und Erfolgsimplikationen. Die Betriebswirtschaft (DBW). 2010;5:443-462.'
apa: 'Schwens, C., & Kabst, R. (2010). Internationalisierung junger Technologieunternehmen:
Auslandsmärkte und Erfolgsimplikationen. Die Betriebswirtschaft (DBW).,
5, 443–462.'
bibtex: '@article{Schwens_Kabst_2010, title={Internationalisierung junger Technologieunternehmen:
Auslandsmärkte und Erfolgsimplikationen.}, volume={5}, journal={Die Betriebswirtschaft
(DBW).}, author={Schwens, C and Kabst, Rüdiger}, year={2010}, pages={443–462}
}'
chicago: 'Schwens, C, and Rüdiger Kabst. “Internationalisierung Junger Technologieunternehmen:
Auslandsmärkte Und Erfolgsimplikationen.” Die Betriebswirtschaft (DBW).
5 (2010): 443–62.'
ieee: 'C. Schwens and R. Kabst, “Internationalisierung junger Technologieunternehmen:
Auslandsmärkte und Erfolgsimplikationen.,” Die Betriebswirtschaft (DBW).,
vol. 5, pp. 443–462, 2010.'
mla: 'Schwens, C., and Rüdiger Kabst. “Internationalisierung Junger Technologieunternehmen:
Auslandsmärkte Und Erfolgsimplikationen.” Die Betriebswirtschaft (DBW).,
vol. 5, 2010, pp. 443–62.'
short: C. Schwens, R. Kabst, Die Betriebswirtschaft (DBW). 5 (2010) 443–462.
date_created: 2018-11-14T10:01:56Z
date_updated: 2022-01-06T07:01:59Z
department:
- _id: '274'
intvolume: ' 5'
language:
- iso: eng
page: 443-462
publication: Die Betriebswirtschaft (DBW).
status: public
title: 'Internationalisierung junger Technologieunternehmen: Auslandsmärkte und Erfolgsimplikationen.'
type: journal_article
user_id: '46632'
volume: 5
year: '2010'
...
---
_id: '5557'
author:
- first_name: Holger
full_name: Steinmetz, Holger
id: '43261'
last_name: Steinmetz
- first_name: P
full_name: Schmidt, P
last_name: Schmidt
citation:
ama: 'Steinmetz H, Schmidt P. Subjective Health and its Relationship with Working
Time and Job Stressors: Sequence or General Factor Model?. Work and Stress
. 2010;24(2):159-178.'
apa: 'Steinmetz, H., & Schmidt, P. (2010). Subjective Health and its Relationship
with Working Time and Job Stressors: Sequence or General Factor Model?. Work
and Stress. , 24(2), 159–178.'
bibtex: '@article{Steinmetz_Schmidt_2010, title={Subjective Health and its Relationship
with Working Time and Job Stressors: Sequence or General Factor Model?.}, volume={24},
number={2}, journal={Work and Stress. }, author={Steinmetz, Holger and Schmidt,
P}, year={2010}, pages={159–178} }'
chicago: 'Steinmetz, Holger, and P Schmidt. “Subjective Health and Its Relationship
with Working Time and Job Stressors: Sequence or General Factor Model?.” Work
and Stress. 24, no. 2 (2010): 159–78.'
ieee: 'H. Steinmetz and P. Schmidt, “Subjective Health and its Relationship with
Working Time and Job Stressors: Sequence or General Factor Model?.,” Work and
Stress. , vol. 24, no. 2, pp. 159–178, 2010.'
mla: 'Steinmetz, Holger, and P. Schmidt. “Subjective Health and Its Relationship
with Working Time and Job Stressors: Sequence or General Factor Model?.” Work
and Stress. , vol. 24, no. 2, 2010, pp. 159–78.'
short: H. Steinmetz, P. Schmidt, Work and Stress. 24 (2010) 159–178.
date_created: 2018-11-14T10:03:16Z
date_updated: 2022-01-06T07:01:59Z
department:
- _id: '274'
intvolume: ' 24'
issue: '2'
language:
- iso: eng
page: 159-178
publication: 'Work and Stress. '
status: public
title: 'Subjective Health and its Relationship with Working Time and Job Stressors:
Sequence or General Factor Model?.'
type: journal_article
user_id: '46632'
volume: 24
year: '2010'
...
---
_id: '46705'
author:
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: J.
full_name: Hogreve, J.
last_name: Hogreve
- first_name: W.
full_name: Ulaga, W.
last_name: Ulaga
- first_name: Eva
full_name: Münkhoff, Eva
id: '3043'
last_name: Münkhoff
orcid: 0000-0001-6053-1012
citation:
ama: 'Eggert A, Hogreve J, Ulaga W, Münkhoff E. Industrial services, product innovations,
and firm profitability: A longitudinal analysis. In: Frontiers Pre-Conference
on Service and Solution Innovation, Karlstad. ; 2010.'
apa: 'Eggert, A., Hogreve, J., Ulaga, W., & Münkhoff, E. (2010). Industrial
services, product innovations, and firm profitability: A longitudinal analysis.
Frontiers Pre-Conference on Service and Solution Innovation, Karlstad.
Frontiers Pre-Conference on Service and Solution Innovation, Karlstad.'
bibtex: '@inproceedings{Eggert_Hogreve_Ulaga_Münkhoff_2010, title={Industrial services,
product innovations, and firm profitability: A longitudinal analysis}, booktitle={Frontiers
Pre-Conference on Service and Solution Innovation, Karlstad}, author={Eggert,
A. and Hogreve, J. and Ulaga, W. and Münkhoff, Eva}, year={2010} }'
chicago: 'Eggert, A., J. Hogreve, W. Ulaga, and Eva Münkhoff. “Industrial Services,
Product Innovations, and Firm Profitability: A Longitudinal Analysis.” In Frontiers
Pre-Conference on Service and Solution Innovation, Karlstad, 2010.'
ieee: 'A. Eggert, J. Hogreve, W. Ulaga, and E. Münkhoff, “Industrial services, product
innovations, and firm profitability: A longitudinal analysis,” presented at the
Frontiers Pre-Conference on Service and Solution Innovation, Karlstad, 2010.'
mla: 'Eggert, A., et al. “Industrial Services, Product Innovations, and Firm Profitability:
A Longitudinal Analysis.” Frontiers Pre-Conference on Service and Solution
Innovation, Karlstad, 2010.'
short: 'A. Eggert, J. Hogreve, W. Ulaga, E. Münkhoff, in: Frontiers Pre-Conference
on Service and Solution Innovation, Karlstad, 2010.'
conference:
location: Karlstad
name: Frontiers Pre-Conference on Service and Solution Innovation
date_created: 2023-08-25T09:33:40Z
date_updated: 2023-08-25T10:02:21Z
department:
- _id: '785'
extern: '1'
language:
- iso: eng
publication: Frontiers Pre-Conference on Service and Solution Innovation, Karlstad
publication_status: published
status: public
title: 'Industrial services, product innovations, and firm profitability: A longitudinal
analysis'
type: conference
user_id: '49063'
year: '2010'
...
---
_id: '46706'
author:
- first_name: I.
full_name: Garnefeld, I.
last_name: Garnefeld
- first_name: Eva
full_name: Münkhoff, Eva
id: '3043'
last_name: Münkhoff
orcid: 0000-0001-6053-1012
- first_name: J.
full_name: Hogreve, J.
last_name: Hogreve
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
citation:
ama: 'Garnefeld I, Münkhoff E, Hogreve J, Eggert A. Exploring the effects of referral
reward programs on satisfied and dissatisfied customers. In: 2010 AMA Winter
Academic Conference, New Orleans, LA. ; 2010.'
apa: Garnefeld, I., Münkhoff, E., Hogreve, J., & Eggert, A. (2010). Exploring
the effects of referral reward programs on satisfied and dissatisfied customers.
2010 AMA Winter Academic Conference, New Orleans, LA. 2010 AMA Winter Academic
Conference, New Orleans, LA.
bibtex: '@inproceedings{Garnefeld_Münkhoff_Hogreve_Eggert_2010, title={Exploring
the effects of referral reward programs on satisfied and dissatisfied customers},
booktitle={2010 AMA Winter Academic Conference, New Orleans, LA}, author={Garnefeld,
I. and Münkhoff, Eva and Hogreve, J. and Eggert, A.}, year={2010} }'
chicago: Garnefeld, I., Eva Münkhoff, J. Hogreve, and A. Eggert. “Exploring the
Effects of Referral Reward Programs on Satisfied and Dissatisfied Customers.”
In 2010 AMA Winter Academic Conference, New Orleans, LA, 2010.
ieee: I. Garnefeld, E. Münkhoff, J. Hogreve, and A. Eggert, “Exploring the effects
of referral reward programs on satisfied and dissatisfied customers,” presented
at the 2010 AMA Winter Academic Conference, New Orleans, LA, 2010.
mla: Garnefeld, I., et al. “Exploring the Effects of Referral Reward Programs on
Satisfied and Dissatisfied Customers.” 2010 AMA Winter Academic Conference,
New Orleans, LA, 2010.
short: 'I. Garnefeld, E. Münkhoff, J. Hogreve, A. Eggert, in: 2010 AMA Winter Academic
Conference, New Orleans, LA, 2010.'
conference:
location: New Orleans, LA
name: 2010 AMA Winter Academic Conference
date_created: 2023-08-25T09:34:45Z
date_updated: 2023-08-25T10:02:13Z
department:
- _id: '785'
extern: '1'
language:
- iso: eng
publication: 2010 AMA Winter Academic Conference, New Orleans, LA
publication_status: published
status: public
title: Exploring the effects of referral reward programs on satisfied and dissatisfied
customers
type: conference
user_id: '49063'
year: '2010'
...
---
_id: '46704'
author:
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: J.
full_name: Hogreve, J.
last_name: Hogreve
- first_name: W.
full_name: Ulaga, W.
last_name: Ulaga
- first_name: Eva
full_name: Münkhoff, Eva
id: '3043'
last_name: Münkhoff
orcid: 0000-0001-6053-1012
citation:
ama: 'Eggert A, Hogreve J, Ulaga W, Münkhoff E. Disentangling the revenue and cost
implications of the service transition: A latent growth analysis. In: ISBM
2010 Academic Conference, Boston, MA. ; 2010.'
apa: 'Eggert, A., Hogreve, J., Ulaga, W., & Münkhoff, E. (2010). Disentangling
the revenue and cost implications of the service transition: A latent growth analysis.
ISBM 2010 Academic Conference, Boston, MA. ISBM 2010 Academic Conference,
Boston, MA.'
bibtex: '@inproceedings{Eggert_Hogreve_Ulaga_Münkhoff_2010, title={Disentangling
the revenue and cost implications of the service transition: A latent growth analysis},
booktitle={ISBM 2010 Academic Conference, Boston, MA}, author={Eggert, A. and
Hogreve, J. and Ulaga, W. and Münkhoff, Eva}, year={2010} }'
chicago: 'Eggert, A., J. Hogreve, W. Ulaga, and Eva Münkhoff. “Disentangling the
Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis.”
In ISBM 2010 Academic Conference, Boston, MA, 2010.'
ieee: 'A. Eggert, J. Hogreve, W. Ulaga, and E. Münkhoff, “Disentangling the revenue
and cost implications of the service transition: A latent growth analysis,” presented
at the ISBM 2010 Academic Conference, Boston, MA, 2010.'
mla: 'Eggert, A., et al. “Disentangling the Revenue and Cost Implications of the
Service Transition: A Latent Growth Analysis.” ISBM 2010 Academic Conference,
Boston, MA, 2010.'
short: 'A. Eggert, J. Hogreve, W. Ulaga, E. Münkhoff, in: ISBM 2010 Academic Conference,
Boston, MA, 2010.'
conference:
location: Boston, MA
name: ISBM 2010 Academic Conference
date_created: 2023-08-25T09:32:37Z
date_updated: 2023-08-25T10:02:27Z
department:
- _id: '785'
extern: '1'
language:
- iso: eng
publication: ISBM 2010 Academic Conference, Boston, MA
publication_status: published
status: public
title: 'Disentangling the revenue and cost implications of the service transition:
A latent growth analysis'
type: conference
user_id: '49063'
year: '2010'
...
---
_id: '46703'
author:
- first_name: Eva
full_name: Münkhoff, Eva
id: '3043'
last_name: Münkhoff
orcid: 0000-0001-6053-1012
- first_name: I.
full_name: Garnefeld, I.
last_name: Garnefeld
- first_name: J.
full_name: Hogreve, J.
last_name: Hogreve
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
citation:
ama: 'Münkhoff E, Garnefeld I, Hogreve J, Eggert A. Referral reward programs: A
means for service recovery? In: 18th International Colloquium on Relationship
Marketing (ICRM), Reading. ; 2010.'
apa: 'Münkhoff, E., Garnefeld, I., Hogreve, J., & Eggert, A. (2010). Referral
reward programs: A means for service recovery? 18th International Colloquium
on Relationship Marketing (ICRM), Reading. 18th International Colloquium on
Relationship Marketing (ICRM), Reading.'
bibtex: '@inproceedings{Münkhoff_Garnefeld_Hogreve_Eggert_2010, title={Referral
reward programs: A means for service recovery?}, booktitle={18th International
Colloquium on Relationship Marketing (ICRM), Reading}, author={Münkhoff, Eva and
Garnefeld, I. and Hogreve, J. and Eggert, A.}, year={2010} }'
chicago: 'Münkhoff, Eva, I. Garnefeld, J. Hogreve, and A. Eggert. “Referral Reward
Programs: A Means for Service Recovery?” In 18th International Colloquium on
Relationship Marketing (ICRM), Reading, 2010.'
ieee: 'E. Münkhoff, I. Garnefeld, J. Hogreve, and A. Eggert, “Referral reward programs:
A means for service recovery?,” presented at the 18th International Colloquium
on Relationship Marketing (ICRM), Reading, 2010.'
mla: 'Münkhoff, Eva, et al. “Referral Reward Programs: A Means for Service Recovery?”
18th International Colloquium on Relationship Marketing (ICRM), Reading,
2010.'
short: 'E. Münkhoff, I. Garnefeld, J. Hogreve, A. Eggert, in: 18th International
Colloquium on Relationship Marketing (ICRM), Reading, 2010.'
conference:
name: 18th International Colloquium on Relationship Marketing (ICRM), Reading
date_created: 2023-08-25T09:31:47Z
date_updated: 2023-08-25T10:02:35Z
department:
- _id: '785'
extern: '1'
language:
- iso: eng
publication: 18th International Colloquium on Relationship Marketing (ICRM), Reading
publication_status: published
status: public
title: 'Referral reward programs: A means for service recovery?'
type: conference
user_id: '49063'
year: '2010'
...
---
_id: '5785'
author:
- first_name: Wendelin
full_name: Schnedler, Wendelin
id: '31241'
last_name: Schnedler
- first_name: Radovan
full_name: Vadovic, Radovan
last_name: Vadovic
citation:
ama: Schnedler W, Vadovic R. Legitimacy of Control. Journal of Economics and
Management Strategy. Published online 2010.
apa: Schnedler, W., & Vadovic, R. (2010). Legitimacy of Control. Journal
of Economics and Management Strategy.
bibtex: '@article{Schnedler_Vadovic_2010, title={Legitimacy of Control}, journal={Journal
of Economics and Management Strategy}, author={Schnedler, Wendelin and Vadovic,
Radovan}, year={2010} }'
chicago: Schnedler, Wendelin, and Radovan Vadovic. “Legitimacy of Control.” Journal
of Economics and Management Strategy, 2010.
ieee: W. Schnedler and R. Vadovic, “Legitimacy of Control,” Journal of Economics
and Management Strategy, 2010.
mla: Schnedler, Wendelin, and Radovan Vadovic. “Legitimacy of Control.” Journal
of Economics and Management Strategy, 2010.
short: W. Schnedler, R. Vadovic, Journal of Economics and Management Strategy (2010).
date_created: 2018-11-21T11:15:40Z
date_updated: 2024-01-15T07:57:46Z
department:
- _id: '237'
- _id: '178'
extern: '1'
language:
- iso: eng
publication: Journal of Economics and Management Strategy
quality_controlled: '1'
related_material:
link:
- relation: research_paper
url: http://www.schnedler.de/papers/schnedler_vadovic2011.pdf
status: public
title: Legitimacy of Control
type: journal_article
user_id: '31241'
year: '2010'
...
---
_id: '7857'
author:
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: J
full_name: Henseler, J
last_name: Henseler
- first_name: S
full_name: Hollmann, S
last_name: Hollmann
citation:
ama: 'Eggert A, Henseler J, Hollmann S. Who Owns the Customer? Disentangling Customer
Loyalty in Indirect Distribution Channels. In: Proceedings of the 17th International
Colloquium in Relationship Marketing. ; 2009.'
apa: Eggert, A., Henseler, J., & Hollmann, S. (2009). Who Owns the Customer?
Disentangling Customer Loyalty in Indirect Distribution Channels. In Proceedings
of the 17th International Colloquium in Relationship Marketing.
bibtex: '@inproceedings{Eggert_Henseler_Hollmann_2009, title={Who Owns the Customer?
Disentangling Customer Loyalty in Indirect Distribution Channels}, booktitle={Proceedings
of the 17th International Colloquium in Relationship Marketing}, author={Eggert,
A and Henseler, J and Hollmann, S}, year={2009} }'
chicago: Eggert, A, J Henseler, and S Hollmann. “Who Owns the Customer? Disentangling
Customer Loyalty in Indirect Distribution Channels.” In Proceedings of the
17th International Colloquium in Relationship Marketing, 2009.
ieee: A. Eggert, J. Henseler, and S. Hollmann, “Who Owns the Customer? Disentangling
Customer Loyalty in Indirect Distribution Channels,” in Proceedings of the
17th International Colloquium in Relationship Marketing, 2009.
mla: Eggert, A., et al. “Who Owns the Customer? Disentangling Customer Loyalty in
Indirect Distribution Channels.” Proceedings of the 17th International Colloquium
in Relationship Marketing, 2009.
short: 'A. Eggert, J. Henseler, S. Hollmann, in: Proceedings of the 17th International
Colloquium in Relationship Marketing, 2009.'
date_created: 2019-02-20T14:53:16Z
date_updated: 2022-01-06T07:03:47Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 17th International Colloquium in Relationship Marketing
status: public
title: Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution
Channels
type: conference
user_id: '57352'
year: '2009'
...
---
_id: '7866'
author:
- first_name: D
full_name: Woisetschläger, D
last_name: Woisetschläger
- first_name: I
full_name: Garnefeld, I
last_name: Garnefeld
- first_name: A
full_name: Eggert, A
last_name: Eggert
citation:
ama: 'Woisetschläger D, Garnefeld I, Eggert A. Can Successful Customer Acquisition
Hurt the Existing Customer Base? In: Proceedings of the 2009 AMA Summer Marketing
Educators’ Conference. ; 2009.'
apa: Woisetschläger, D., Garnefeld, I., & Eggert, A. (2009). Can Successful
Customer Acquisition Hurt the Existing Customer Base? In Proceedings of the
2009 AMA Summer Marketing Educators’ Conference.
bibtex: '@inproceedings{Woisetschläger_Garnefeld_Eggert_2009, title={Can Successful
Customer Acquisition Hurt the Existing Customer Base?}, booktitle={Proceedings
of the 2009 AMA Summer Marketing Educators’ Conference}, author={Woisetschläger,
D and Garnefeld, I and Eggert, A}, year={2009} }'
chicago: Woisetschläger, D, I Garnefeld, and A Eggert. “Can Successful Customer
Acquisition Hurt the Existing Customer Base?” In Proceedings of the 2009 AMA
Summer Marketing Educators’ Conference, 2009.
ieee: D. Woisetschläger, I. Garnefeld, and A. Eggert, “Can Successful Customer Acquisition
Hurt the Existing Customer Base?,” in Proceedings of the 2009 AMA Summer Marketing
Educators’ Conference, 2009.
mla: Woisetschläger, D., et al. “Can Successful Customer Acquisition Hurt the Existing
Customer Base?” Proceedings of the 2009 AMA Summer Marketing Educators’ Conference,
2009.
short: 'D. Woisetschläger, I. Garnefeld, A. Eggert, in: Proceedings of the 2009
AMA Summer Marketing Educators’ Conference, 2009.'
date_created: 2019-02-20T14:58:43Z
date_updated: 2022-01-06T07:03:47Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 2009 AMA Summer Marketing Educators' Conference
status: public
title: Can Successful Customer Acquisition Hurt the Existing Customer Base?
type: conference
user_id: '57352'
year: '2009'
...
---
_id: '7867'
author:
- first_name: I
full_name: Garnefeld, I
last_name: Garnefeld
- first_name: E
full_name: Münkhoff, E
last_name: Münkhoff
- first_name: J
full_name: Hogreve, J
last_name: Hogreve
- first_name: A
full_name: Eggert, A
last_name: Eggert
citation:
ama: 'Garnefeld I, Münkhoff E, Hogreve J, Eggert A. Referral reward programs: New
customer acquisition by opportunism? In: Proceedings of the 15th Academy of
Marketing Science (AMS) World Marketing Congress. ; 2009.'
apa: 'Garnefeld, I., Münkhoff, E., Hogreve, J., & Eggert, A. (2009). Referral
reward programs: New customer acquisition by opportunism? In Proceedings of
the 15th Academy of Marketing Science (AMS) World Marketing Congress.'
bibtex: '@inproceedings{Garnefeld_Münkhoff_Hogreve_Eggert_2009, title={Referral
reward programs: New customer acquisition by opportunism?}, booktitle={Proceedings
of the 15th Academy of Marketing Science (AMS) World Marketing Congress}, author={Garnefeld,
I and Münkhoff, E and Hogreve, J and Eggert, A}, year={2009} }'
chicago: 'Garnefeld, I, E Münkhoff, J Hogreve, and A Eggert. “Referral Reward Programs:
New Customer Acquisition by Opportunism?” In Proceedings of the 15th Academy
of Marketing Science (AMS) World Marketing Congress, 2009.'
ieee: 'I. Garnefeld, E. Münkhoff, J. Hogreve, and A. Eggert, “Referral reward programs:
New customer acquisition by opportunism?,” in Proceedings of the 15th Academy
of Marketing Science (AMS) World Marketing Congress, 2009.'
mla: 'Garnefeld, I., et al. “Referral Reward Programs: New Customer Acquisition
by Opportunism?” Proceedings of the 15th Academy of Marketing Science (AMS)
World Marketing Congress, 2009.'
short: 'I. Garnefeld, E. Münkhoff, J. Hogreve, A. Eggert, in: Proceedings of the
15th Academy of Marketing Science (AMS) World Marketing Congress, 2009.'
date_created: 2019-02-20T15:08:39Z
date_updated: 2022-01-06T07:03:47Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing
Congress
status: public
title: 'Referral reward programs: New customer acquisition by opportunism?'
type: conference
user_id: '57352'
year: '2009'
...
---
_id: '7868'
author:
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: W
full_name: Ulaga, W
last_name: Ulaga
citation:
ama: 'Eggert A, Ulaga W. Musing on a Decade of Customer Value Research in Business
Relationships: Where Do We Come From? Where Should We Go? In: Proceedings of
the 4th International Conference on Business Market Management. ; 2009.'
apa: 'Eggert, A., & Ulaga, W. (2009). Musing on a Decade of Customer Value Research
in Business Relationships: Where Do We Come From? Where Should We Go? In Proceedings
of the 4th International Conference on Business Market Management.'
bibtex: '@inproceedings{Eggert_Ulaga_2009, title={Musing on a Decade of Customer
Value Research in Business Relationships: Where Do We Come From? Where Should
We Go?}, booktitle={Proceedings of the 4th International Conference on Business
Market Management}, author={Eggert, A and Ulaga, W}, year={2009} }'
chicago: 'Eggert, A, and W Ulaga. “Musing on a Decade of Customer Value Research
in Business Relationships: Where Do We Come From? Where Should We Go?” In Proceedings
of the 4th International Conference on Business Market Management, 2009.'
ieee: 'A. Eggert and W. Ulaga, “Musing on a Decade of Customer Value Research in
Business Relationships: Where Do We Come From? Where Should We Go?,” in Proceedings
of the 4th International Conference on Business Market Management, 2009.'
mla: 'Eggert, A., and W. Ulaga. “Musing on a Decade of Customer Value Research in
Business Relationships: Where Do We Come From? Where Should We Go?” Proceedings
of the 4th International Conference on Business Market Management, 2009.'
short: 'A. Eggert, W. Ulaga, in: Proceedings of the 4th International Conference
on Business Market Management, 2009.'
date_created: 2019-02-20T15:14:46Z
date_updated: 2022-01-06T07:03:47Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 4th International Conference on Business Market Management
status: public
title: 'Musing on a Decade of Customer Value Research in Business Relationships: Where
Do We Come From? Where Should We Go?'
type: conference
user_id: '57352'
year: '2009'
...
---
_id: '7869'
author:
- first_name: I
full_name: Garnefeld, I
last_name: Garnefeld
- first_name: S
full_name: Helm, S
last_name: Helm
- first_name: S
full_name: Tax, S
last_name: Tax
- first_name: A
full_name: Eggert, A
last_name: Eggert
citation:
ama: 'Garnefeld I, Helm S, Tax S, Eggert A. Customer Referral Programs and Customer
Retention – Do Rewards Undermine the Retention Effect? In: Proceedings of the
2009 AMA Winter Educators’ Proceedings. ; 2009.'
apa: Garnefeld, I., Helm, S., Tax, S., & Eggert, A. (2009). Customer Referral
Programs and Customer Retention – Do Rewards Undermine the Retention Effect? In
Proceedings of the 2009 AMA Winter Educators’ Proceedings.
bibtex: '@inproceedings{Garnefeld_Helm_Tax_Eggert_2009, title={Customer Referral
Programs and Customer Retention – Do Rewards Undermine the Retention Effect?},
booktitle={Proceedings of the 2009 AMA Winter Educators’ Proceedings}, author={Garnefeld,
I and Helm, S and Tax, S and Eggert, A}, year={2009} }'
chicago: Garnefeld, I, S Helm, S Tax, and A Eggert. “Customer Referral Programs
and Customer Retention – Do Rewards Undermine the Retention Effect?” In Proceedings
of the 2009 AMA Winter Educators’ Proceedings, 2009.
ieee: I. Garnefeld, S. Helm, S. Tax, and A. Eggert, “Customer Referral Programs
and Customer Retention – Do Rewards Undermine the Retention Effect?,” in Proceedings
of the 2009 AMA Winter Educators’ Proceedings, 2009.
mla: Garnefeld, I., et al. “Customer Referral Programs and Customer Retention –
Do Rewards Undermine the Retention Effect?” Proceedings of the 2009 AMA Winter
Educators’ Proceedings, 2009.
short: 'I. Garnefeld, S. Helm, S. Tax, A. Eggert, in: Proceedings of the 2009 AMA
Winter Educators’ Proceedings, 2009.'
date_created: 2019-02-20T15:17:00Z
date_updated: 2022-01-06T07:03:47Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 2009 AMA Winter Educators' Proceedings
status: public
title: Customer Referral Programs and Customer Retention – Do Rewards Undermine the
Retention Effect?
type: conference
user_id: '57352'
year: '2009'
...
---
_id: '7870'
author:
- first_name: I
full_name: Garnefeld, I
last_name: Garnefeld
- first_name: E
full_name: Münkhoff, E
last_name: Münkhoff
- first_name: J
full_name: Hogreve, J
last_name: Hogreve
- first_name: A
full_name: Eggert, A
last_name: Eggert
citation:
ama: 'Garnefeld I, Münkhoff E, Hogreve J, Eggert A. Unintended effects of referral
reward programs: Exploring the impact of rewards on opportunistic behavior. In:
Proceedings of the 38th European Marketing Academy (EMAC) Conference. ;
2009.'
apa: 'Garnefeld, I., Münkhoff, E., Hogreve, J., & Eggert, A. (2009). Unintended
effects of referral reward programs: Exploring the impact of rewards on opportunistic
behavior. In Proceedings of the 38th European Marketing Academy (EMAC) Conference.'
bibtex: '@inproceedings{Garnefeld_Münkhoff_Hogreve_Eggert_2009, title={Unintended
effects of referral reward programs: Exploring the impact of rewards on opportunistic
behavior}, booktitle={Proceedings of the 38th European Marketing Academy (EMAC)
Conference}, author={Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A},
year={2009} }'
chicago: 'Garnefeld, I, E Münkhoff, J Hogreve, and A Eggert. “Unintended Effects
of Referral Reward Programs: Exploring the Impact of Rewards on Opportunistic
Behavior.” In Proceedings of the 38th European Marketing Academy (EMAC) Conference,
2009.'
ieee: 'I. Garnefeld, E. Münkhoff, J. Hogreve, and A. Eggert, “Unintended effects
of referral reward programs: Exploring the impact of rewards on opportunistic
behavior,” in Proceedings of the 38th European Marketing Academy (EMAC) Conference,
2009.'
mla: 'Garnefeld, I., et al. “Unintended Effects of Referral Reward Programs: Exploring
the Impact of Rewards on Opportunistic Behavior.” Proceedings of the 38th European
Marketing Academy (EMAC) Conference, 2009.'
short: 'I. Garnefeld, E. Münkhoff, J. Hogreve, A. Eggert, in: Proceedings of the
38th European Marketing Academy (EMAC) Conference, 2009.'
date_created: 2019-02-20T15:20:46Z
date_updated: 2022-01-06T07:03:47Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 38th European Marketing Academy (EMAC) Conference
status: public
title: 'Unintended effects of referral reward programs: Exploring the impact of rewards
on opportunistic behavior'
type: conference
user_id: '57352'
year: '2009'
...
---
_id: '7871'
author:
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: J
full_name: Henseler, J
last_name: Henseler
- first_name: S
full_name: Hollmann, S
last_name: Hollmann
citation:
ama: 'Eggert A, Henseler J, Hollmann S. Who Owns the Customer? Exploring Customer
Loyalty in a Channel Context. In: Proceedings of the 38th European Marketing
Academy (EMAC) Conference. ; 2009.'
apa: Eggert, A., Henseler, J., & Hollmann, S. (2009). Who Owns the Customer?
Exploring Customer Loyalty in a Channel Context. In Proceedings of the 38th
European Marketing Academy (EMAC) Conference.
bibtex: '@inproceedings{Eggert_Henseler_Hollmann_2009, title={Who Owns the Customer?
Exploring Customer Loyalty in a Channel Context}, booktitle={Proceedings of the
38th European Marketing Academy (EMAC) Conference}, author={Eggert, A and Henseler,
J and Hollmann, S}, year={2009} }'
chicago: Eggert, A, J Henseler, and S Hollmann. “Who Owns the Customer? Exploring
Customer Loyalty in a Channel Context.” In Proceedings of the 38th European
Marketing Academy (EMAC) Conference, 2009.
ieee: A. Eggert, J. Henseler, and S. Hollmann, “Who Owns the Customer? Exploring
Customer Loyalty in a Channel Context,” in Proceedings of the 38th European
Marketing Academy (EMAC) Conference, 2009.
mla: Eggert, A., et al. “Who Owns the Customer? Exploring Customer Loyalty in a
Channel Context.” Proceedings of the 38th European Marketing Academy (EMAC)
Conference, 2009.
short: 'A. Eggert, J. Henseler, S. Hollmann, in: Proceedings of the 38th European
Marketing Academy (EMAC) Conference, 2009.'
date_created: 2019-02-20T15:22:22Z
date_updated: 2022-01-06T07:03:47Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 38th European Marketing Academy (EMAC) Conference
status: public
title: Who Owns the Customer? Exploring Customer Loyalty in a Channel Context
type: conference
user_id: '57352'
year: '2009'
...
---
_id: '5721'
abstract:
- lang: eng
text: The increasing employment of information and communication technologies in
companies and households has led to considerable changes in the way services are
conceived, developed, and delivered. Nancy V. Wünderlich employs a multi-method
approach comprising an international qualitative study in Germany, USA and China
and a longitudinal quantitative study to analyze remote services. She develops
the Interactive Technology-Mediated Service Model (ITSUM) to provide a comprehensive
approach of explaining both initial acceptance and repeated, continued usage of
remote services in organizations. Finally, she derives managerial implications
for remote service providers on how to increase remote service acceptance among
their customers and facilitate the export of remote services.
author:
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: 'Wünderlich N. Acceptance of Remote Services – Perception, Adoption, and
Continued Usage in Organizational Settings. 1st ed. Wiesbaden: Springer Gabler;
2009.'
apa: 'Wünderlich, N. (2009). Acceptance of Remote Services – Perception, Adoption,
and Continued Usage in Organizational Settings (1st ed.). Wiesbaden: Springer
Gabler.'
bibtex: '@book{Wünderlich_2009, place={Wiesbaden}, edition={1}, title={Acceptance
of Remote Services – Perception, Adoption, and Continued Usage in Organizational
Settings}, publisher={Springer Gabler}, author={Wünderlich, Nancy}, year={2009}
}'
chicago: 'Wünderlich, Nancy. Acceptance of Remote Services – Perception, Adoption,
and Continued Usage in Organizational Settings. 1st ed. Wiesbaden: Springer
Gabler, 2009.'
ieee: 'N. Wünderlich, Acceptance of Remote Services – Perception, Adoption, and
Continued Usage in Organizational Settings, 1st ed. Wiesbaden: Springer Gabler,
2009.'
mla: Wünderlich, Nancy. Acceptance of Remote Services – Perception, Adoption,
and Continued Usage in Organizational Settings. 1st ed., Springer Gabler,
2009.
short: N. Wünderlich, Acceptance of Remote Services – Perception, Adoption, and
Continued Usage in Organizational Settings, 1st ed., Springer Gabler, Wiesbaden,
2009.
date_created: 2018-11-16T10:01:13Z
date_updated: 2022-01-06T07:02:37Z
department:
- _id: '181'
edition: '1'
extern: '1'
language:
- iso: eng
place: Wiesbaden
publication_identifier:
isbn:
- 978-3-8349-1957-1
publication_status: published
publisher: Springer Gabler
status: public
title: Acceptance of Remote Services – Perception, Adoption, and Continued Usage in
Organizational Settings
type: book
user_id: '37741'
year: '2009'
...
---
_id: '6114'
author:
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
- first_name: W
full_name: Thost, W
last_name: Thost
- first_name: R
full_name: Isidor, R
last_name: Isidor
citation:
ama: Kabst R, Thost W, Isidor R. Vorteil Interim Management. Vol 2.; 2009:20-22.
apa: Kabst, R., Thost, W., & Isidor, R. (2009). Vorteil Interim Management
(Vol. 2, pp. 20–22).
bibtex: '@book{Kabst_Thost_Isidor_2009, series={Personal}, title={Vorteil Interim
Management}, volume={2}, author={Kabst, Rüdiger and Thost, W and Isidor, R}, year={2009},
pages={20–22}, collection={Personal} }'
chicago: Kabst, Rüdiger, W Thost, and R Isidor. Vorteil Interim Management.
Vol. 2. Personal, 2009.
ieee: R. Kabst, W. Thost, and R. Isidor, Vorteil Interim Management, vol.
2. 2009, pp. 20–22.
mla: Kabst, Rüdiger, et al. Vorteil Interim Management. Vol. 2, 2009, pp.
20–22.
short: R. Kabst, W. Thost, R. Isidor, Vorteil Interim Management, 2009.
date_created: 2018-12-11T09:04:45Z
date_updated: 2022-01-06T07:02:53Z
department:
- _id: '274'
intvolume: ' 2'
language:
- iso: eng
page: 20-22
series_title: Personal
status: public
title: Vorteil Interim Management
type: misc
user_id: '46632'
volume: 2
year: '2009'
...
---
_id: '6115'
author:
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
- first_name: R
full_name: Isidor, R
last_name: Isidor
- first_name: W
full_name: Thost, W
last_name: Thost
- first_name: H
full_name: Linné, H
last_name: Linné
citation:
ama: Kabst R, Isidor R, Thost W, Linné H. Was Zeichnet Den Erfolgreichen Interim
Manager Aus? Vol 3.; 2009:23-25.
apa: Kabst, R., Isidor, R., Thost, W., & Linné, H. (2009). Was zeichnet den
erfolgreichen Interim Manager aus? (Vol. 3, pp. 23–25).
bibtex: '@book{Kabst_Isidor_Thost_Linné_2009, series={HR Services}, title={Was zeichnet
den erfolgreichen Interim Manager aus?}, volume={3}, author={Kabst, Rüdiger and
Isidor, R and Thost, W and Linné, H}, year={2009}, pages={23–25}, collection={HR
Services} }'
chicago: Kabst, Rüdiger, R Isidor, W Thost, and H Linné. Was Zeichnet Den Erfolgreichen
Interim Manager Aus? Vol. 3. HR Services, 2009.
ieee: R. Kabst, R. Isidor, W. Thost, and H. Linné, Was zeichnet den erfolgreichen
Interim Manager aus?, vol. 3. 2009, pp. 23–25.
mla: Kabst, Rüdiger, et al. Was Zeichnet Den Erfolgreichen Interim Manager Aus?
Vol. 3, 2009, pp. 23–25.
short: R. Kabst, R. Isidor, W. Thost, H. Linné, Was Zeichnet Den Erfolgreichen Interim
Manager Aus?, 2009.
date_created: 2018-12-11T09:14:10Z
date_updated: 2022-01-06T07:02:53Z
department:
- _id: '274'
intvolume: ' 3'
language:
- iso: eng
page: 23-25
series_title: HR Services
status: public
title: Was zeichnet den erfolgreichen Interim Manager aus?
type: misc
user_id: '46632'
volume: 3
year: '2009'
...
---
_id: '6116'
author:
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
- first_name: R
full_name: Isidor, R
last_name: Isidor
- first_name: W
full_name: Thost, W
last_name: Thost
- first_name: R
full_name: Nagel, R
last_name: Nagel
citation:
ama: 'Kabst R, Isidor R, Thost W, Nagel R. Manager Auf Zeit: Ignoriert Oder Akzeptiert?
Vol 6.; 2009:3-6.'
apa: 'Kabst, R., Isidor, R., Thost, W., & Nagel, R. (2009). Manager auf Zeit:
Ignoriert oder akzeptiert? (Vol. 6, pp. 3–6).'
bibtex: '@book{Kabst_Isidor_Thost_Nagel_2009, series={HR Services}, title={Manager
auf Zeit: Ignoriert oder akzeptiert?}, volume={6}, author={Kabst, Rüdiger and
Isidor, R and Thost, W and Nagel, R}, year={2009}, pages={3–6}, collection={HR
Services} }'
chicago: 'Kabst, Rüdiger, R Isidor, W Thost, and R Nagel. Manager Auf Zeit: Ignoriert
Oder Akzeptiert? Vol. 6. HR Services, 2009.'
ieee: 'R. Kabst, R. Isidor, W. Thost, and R. Nagel, Manager auf Zeit: Ignoriert
oder akzeptiert?, vol. 6. 2009, pp. 3–6.'
mla: 'Kabst, Rüdiger, et al. Manager Auf Zeit: Ignoriert Oder Akzeptiert?
Vol. 6, 2009, pp. 3–6.'
short: 'R. Kabst, R. Isidor, W. Thost, R. Nagel, Manager Auf Zeit: Ignoriert Oder
Akzeptiert?, 2009.'
date_created: 2018-12-11T09:15:21Z
date_updated: 2022-01-06T07:02:53Z
department:
- _id: '274'
intvolume: ' 6'
language:
- iso: eng
page: 3-6
series_title: HR Services
status: public
title: 'Manager auf Zeit: Ignoriert oder akzeptiert?'
type: misc
user_id: '46632'
volume: 6
year: '2009'
...
---
_id: '6117'
author:
- first_name: Rüdiger
full_name: Kabst, Rüdiger
id: '42362'
last_name: Kabst
- first_name: S
full_name: Salow, S
last_name: Salow
- first_name: M
full_name: Baum, M
last_name: Baum
citation:
ama: Kabst R, Salow S, Baum M. International Fachkräfte Gewinnen. Vol 4.;
2009:21-23.
apa: Kabst, R., Salow, S., & Baum, M. (2009). International Fachkräfte gewinnen
(Vol. 4, pp. 21–23).
bibtex: '@book{Kabst_Salow_Baum_2009, series={Personal}, title={International Fachkräfte
gewinnen}, volume={4}, author={Kabst, Rüdiger and Salow, S and Baum, M}, year={2009},
pages={21–23}, collection={Personal} }'
chicago: Kabst, Rüdiger, S Salow, and M Baum. International Fachkräfte Gewinnen.
Vol. 4. Personal, 2009.
ieee: R. Kabst, S. Salow, and M. Baum, International Fachkräfte gewinnen,
vol. 4. 2009, pp. 21–23.
mla: Kabst, Rüdiger, et al. International Fachkräfte Gewinnen. Vol. 4, 2009,
pp. 21–23.
short: R. Kabst, S. Salow, M. Baum, International Fachkräfte Gewinnen, 2009.
date_created: 2018-12-11T09:19:08Z
date_updated: 2022-01-06T07:02:53Z
department:
- _id: '274'
intvolume: ' 4'
language:
- iso: eng
page: 21-23
series_title: Personal
status: public
title: International Fachkräfte gewinnen
type: misc
user_id: '46632'
volume: 4
year: '2009'
...