--- _id: '51210' author: - first_name: Outi full_name: Tuisku, Outi last_name: Tuisku - first_name: Rose-Marie full_name: Johansson-Pajala, Rose-Marie last_name: Johansson-Pajala - first_name: Julia Amelie full_name: Hoppe, Julia Amelie id: '73093' last_name: Hoppe - first_name: Satu full_name: Pekkarinen, Satu last_name: Pekkarinen - first_name: Lea full_name: Hennala, Lea last_name: Hennala - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes - first_name: Christine full_name: Gustafsson, Christine last_name: Gustafsson - first_name: Helinä full_name: Melkas, Helinä last_name: Melkas citation: ama: Tuisku O, Johansson-Pajala R-M, Hoppe JA, et al. Assistant nurses and orientation to care robot use in three European countries. Behaviour & Information Technology. 2022;42(6):758-774. doi:10.1080/0144929x.2022.2042736 apa: Tuisku, O., Johansson-Pajala, R.-M., Hoppe, J. A., Pekkarinen, S., Hennala, L., Thommes, K., Gustafsson, C., & Melkas, H. (2022). Assistant nurses and orientation to care robot use in three European countries. Behaviour & Information Technology, 42(6), 758–774. https://doi.org/10.1080/0144929x.2022.2042736 bibtex: '@article{Tuisku_Johansson-Pajala_Hoppe_Pekkarinen_Hennala_Thommes_Gustafsson_Melkas_2022, title={Assistant nurses and orientation to care robot use in three European countries}, volume={42}, DOI={10.1080/0144929x.2022.2042736}, number={6}, journal={Behaviour & Information Technology}, publisher={Informa UK Limited}, author={Tuisku, Outi and Johansson-Pajala, Rose-Marie and Hoppe, Julia Amelie and Pekkarinen, Satu and Hennala, Lea and Thommes, Kirsten and Gustafsson, Christine and Melkas, Helinä}, year={2022}, pages={758–774} }' chicago: 'Tuisku, Outi, Rose-Marie Johansson-Pajala, Julia Amelie Hoppe, Satu Pekkarinen, Lea Hennala, Kirsten Thommes, Christine Gustafsson, and Helinä Melkas. “Assistant Nurses and Orientation to Care Robot Use in Three European Countries.” Behaviour & Information Technology 42, no. 6 (2022): 758–74. https://doi.org/10.1080/0144929x.2022.2042736.' ieee: 'O. Tuisku et al., “Assistant nurses and orientation to care robot use in three European countries,” Behaviour & Information Technology, vol. 42, no. 6, pp. 758–774, 2022, doi: 10.1080/0144929x.2022.2042736.' mla: Tuisku, Outi, et al. “Assistant Nurses and Orientation to Care Robot Use in Three European Countries.” Behaviour & Information Technology, vol. 42, no. 6, Informa UK Limited, 2022, pp. 758–74, doi:10.1080/0144929x.2022.2042736. short: O. Tuisku, R.-M. Johansson-Pajala, J.A. Hoppe, S. Pekkarinen, L. Hennala, K. Thommes, C. Gustafsson, H. Melkas, Behaviour & Information Technology 42 (2022) 758–774. date_created: 2024-02-07T09:27:12Z date_updated: 2024-02-07T09:27:31Z department: - _id: '178' - _id: '184' doi: 10.1080/0144929x.2022.2042736 intvolume: ' 42' issue: '6' keyword: - Human-Computer Interaction - General Social Sciences - Arts and Humanities (miscellaneous) - Developmental and Educational Psychology language: - iso: eng page: 758-774 publication: Behaviour & Information Technology publication_identifier: issn: - 0144-929X - 1362-3001 publication_status: published publisher: Informa UK Limited status: public title: Assistant nurses and orientation to care robot use in three European countries type: journal_article user_id: '72497' volume: 42 year: '2022' ... --- _id: '24886' author: - first_name: Dirk full_name: van Straaten, Dirk id: '10311' last_name: van Straaten citation: ama: van Straaten D. Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics.; 2021. doi:10.17619/UNIPB/1-1189 apa: van Straaten, D. (2021). Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics. https://doi.org/10.17619/UNIPB/1-1189 bibtex: '@book{van Straaten_2021, title={Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics}, DOI={10.17619/UNIPB/1-1189 }, author={van Straaten, Dirk}, year={2021} }' chicago: Straaten, Dirk van. Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics, 2021. https://doi.org/10.17619/UNIPB/1-1189 . ieee: D. van Straaten, Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics. 2021. mla: van Straaten, Dirk. Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics. 2021, doi:10.17619/UNIPB/1-1189 . short: D. van Straaten, Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics, 2021. date_created: 2021-09-22T12:31:54Z date_updated: 2022-01-06T06:56:40Z department: - _id: '178' doi: '10.17619/UNIPB/1-1189 ' language: - iso: eng project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 status: public supervisor: - first_name: René full_name: Fahr, René id: '111' last_name: Fahr title: Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics type: dissertation user_id: '15504' year: '2021' ... --- _id: '24371' author: - first_name: Benjamin full_name: Krebs, Benjamin id: '49220' last_name: Krebs - first_name: Marius Claus full_name: Wehner, Marius Claus last_name: Wehner citation: ama: 'Krebs B, Wehner MC. The relationship between talent management and individual and organizational performance. In: Tarique I, ed. The Routledge Companion to Talent Management. Routledge; 2021:539-555.' apa: Krebs, B., & Wehner, M. C. (2021). The relationship between talent management and individual and organizational performance. In I. Tarique (Ed.), The Routledge companion to talent management (pp. 539–555). Routledge. bibtex: '@inbook{Krebs_Wehner_2021, place={New York, NY}, title={The relationship between talent management and individual and organizational performance}, booktitle={The Routledge companion to talent management}, publisher={Routledge}, author={Krebs, Benjamin and Wehner, Marius Claus}, editor={Tarique, Ibraiz}, year={2021}, pages={539–555} }' chicago: 'Krebs, Benjamin, and Marius Claus Wehner. “The Relationship between Talent Management and Individual and Organizational Performance.” In The Routledge Companion to Talent Management, edited by Ibraiz Tarique, 539–55. New York, NY: Routledge, 2021.' ieee: 'B. Krebs and M. C. Wehner, “The relationship between talent management and individual and organizational performance,” in The Routledge companion to talent management, I. Tarique, Ed. New York, NY: Routledge, 2021, pp. 539–555.' mla: Krebs, Benjamin, and Marius Claus Wehner. “The Relationship between Talent Management and Individual and Organizational Performance.” The Routledge Companion to Talent Management, edited by Ibraiz Tarique, Routledge, 2021, pp. 539–55. short: 'B. Krebs, M.C. Wehner, in: I. Tarique (Ed.), The Routledge Companion to Talent Management, Routledge, New York, NY, 2021, pp. 539–555.' date_created: 2021-09-14T11:15:26Z date_updated: 2022-01-06T06:56:19Z department: - _id: '178' editor: - first_name: Ibraiz full_name: Tarique, Ibraiz last_name: Tarique language: - iso: eng page: 539-555 place: New York, NY publication: The Routledge companion to talent management publisher: Routledge status: public title: The relationship between talent management and individual and organizational performance type: book_chapter user_id: '49220' year: '2021' ... --- _id: '17860' author: - first_name: Daniel full_name: Beverungen, Daniel id: '59677' last_name: Beverungen - first_name: Dennis full_name: Kundisch, Dennis id: '21117' last_name: Kundisch - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Beverungen D, Kundisch D, Wünderlich N. Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers. Journal of Service Management. 2021;32(4):507-532.' apa: 'Beverungen, D., Kundisch, D., & Wünderlich, N. (2021). Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers. Journal of Service Management, 32(4), 507–532.' bibtex: '@article{Beverungen_Kundisch_Wünderlich_2021, title={Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers}, volume={32}, number={4}, journal={Journal of Service Management}, author={Beverungen, Daniel and Kundisch, Dennis and Wünderlich, Nancy}, year={2021}, pages={507–532} }' chicago: 'Beverungen, Daniel, Dennis Kundisch, and Nancy Wünderlich. “Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers.” Journal of Service Management 32, no. 4 (2021): 507–32.' ieee: 'D. Beverungen, D. Kundisch, and N. Wünderlich, “Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers,” Journal of Service Management, vol. 32, no. 4, pp. 507–532, 2021.' mla: 'Beverungen, Daniel, et al. “Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers.” Journal of Service Management, vol. 32, no. 4, 2021, pp. 507–32.' short: D. Beverungen, D. Kundisch, N. Wünderlich, Journal of Service Management 32 (2021) 507–532. date_created: 2020-08-12T12:12:36Z date_updated: 2022-01-06T06:53:20Z department: - _id: '276' - _id: '181' intvolume: ' 32' issue: '4' language: - iso: eng page: 507-532 project: - _id: '1' name: SFB 901 - _id: '4' name: SFB 901 - Project Area C - _id: '17' name: SFB 901 - Subproject C5 publication: Journal of Service Management publication_status: published status: public title: 'Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers' type: journal_article user_id: '16205' volume: 32 year: '2021' ... --- _id: '21289' author: - first_name: Daniel full_name: Kaimann, Daniel id: '18949' last_name: Kaimann - first_name: Ilka full_name: Tanneberg, Ilka last_name: Tanneberg - first_name: Joe full_name: Cox, Joe last_name: Cox citation: ama: 'Kaimann D, Tanneberg I, Cox J. “I will survive”: Online streaming and the chart survival of music tracks. Managerial and Decision Economics. 2021;42(1):3-20. doi:10.1002/mde.3226' apa: 'Kaimann, D., Tanneberg, I., & Cox, J. (2021). “I will survive”: Online streaming and the chart survival of music tracks. Managerial and Decision Economics, 42(1), 3–20. https://doi.org/10.1002/mde.3226' bibtex: '@article{Kaimann_Tanneberg_Cox_2021, title={“I will survive”: Online streaming and the chart survival of music tracks}, volume={42}, DOI={10.1002/mde.3226}, number={1}, journal={Managerial and Decision Economics}, author={Kaimann, Daniel and Tanneberg, Ilka and Cox, Joe}, year={2021}, pages={3–20} }' chicago: 'Kaimann, Daniel, Ilka Tanneberg, and Joe Cox. “‘I Will Survive’: Online Streaming and the Chart Survival of Music Tracks.” Managerial and Decision Economics 42, no. 1 (2021): 3–20. https://doi.org/10.1002/mde.3226.' ieee: 'D. Kaimann, I. Tanneberg, and J. Cox, “‘I will survive’: Online streaming and the chart survival of music tracks,” Managerial and Decision Economics, vol. 42, no. 1, pp. 3–20, 2021, doi: 10.1002/mde.3226.' mla: 'Kaimann, Daniel, et al. “‘I Will Survive’: Online Streaming and the Chart Survival of Music Tracks.” Managerial and Decision Economics, vol. 42, no. 1, 2021, pp. 3–20, doi:10.1002/mde.3226.' short: D. Kaimann, I. Tanneberg, J. Cox, Managerial and Decision Economics 42 (2021) 3–20. date_created: 2021-02-26T13:21:40Z date_updated: 2023-05-16T15:38:01Z department: - _id: '183' doi: 10.1002/mde.3226 intvolume: ' 42' issue: '1' language: - iso: eng page: 3-20 project: - _id: '1' name: SFB 901 - _id: '2' name: SFB 901 - Project Area A - _id: '8' name: SFB 901 - Subproject A4 publication: Managerial and Decision Economics publication_identifier: issn: - 0143-6570 - 1099-1468 publication_status: published status: public title: '“I will survive”: Online streaming and the chart survival of music tracks' type: journal_article user_id: '18949' volume: 42 year: '2021' ... --- _id: '46670' author: - first_name: L. full_name: Harrmann, L. last_name: Harrmann - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: A. full_name: Eggert, A. last_name: Eggert citation: ama: 'Harrmann L, Böhm E, Eggert A. Exploring the paths towards service growth in manufacturing companies. In: 2021 AMA Winter Academic Conference. ; 2021.' apa: Harrmann, L., Böhm, E., & Eggert, A. (2021). Exploring the paths towards service growth in manufacturing companies. 2021 AMA Winter Academic Conference. 2021 AMA Winter Academic Conference. bibtex: '@inproceedings{Harrmann_Böhm_Eggert_2021, title={Exploring the paths towards service growth in manufacturing companies}, booktitle={2021 AMA Winter Academic Conference}, author={Harrmann, L. and Böhm, Eva and Eggert, A.}, year={2021} }' chicago: Harrmann, L., Eva Böhm, and A. Eggert. “Exploring the Paths towards Service Growth in Manufacturing Companies.” In 2021 AMA Winter Academic Conference, 2021. ieee: L. Harrmann, E. Böhm, and A. Eggert, “Exploring the paths towards service growth in manufacturing companies,” presented at the 2021 AMA Winter Academic Conference, 2021. mla: Harrmann, L., et al. “Exploring the Paths towards Service Growth in Manufacturing Companies.” 2021 AMA Winter Academic Conference, 2021. short: 'L. Harrmann, E. Böhm, A. Eggert, in: 2021 AMA Winter Academic Conference, 2021.' conference: name: 2021 AMA Winter Academic Conference date_created: 2023-08-25T07:34:06Z date_updated: 2023-08-25T10:07:10Z department: - _id: '785' language: - iso: eng publication: 2021 AMA Winter Academic Conference publication_status: published status: public title: Exploring the paths towards service growth in manufacturing companies type: conference user_id: '49063' year: '2021' ... --- _id: '41338' abstract: - lang: eng text: AbstractThis study explains how manufacturers tackle the critical managerial challenge of transforming a product-focused sales force to undertake solution selling. Through an application of configurational theory, the authors explain how individual and organizational conditions combine to determine salespeople’s engagement in solution selling. Multilevel, multisource data from the sales organization of a global supplier of building solutions represent input from salespeople (N = 184), solution champions (N = 23), and sales managers (N = 26). A fuzzy set qualitative comparative analysis reveals no single, optimal way to overcome transformation challenges. Rather, consistent with prior research, solution selling requires certain types of salespeople, because value-based selling is a necessary condition for successful engagement. Beyond this foundational condition, a heterogeneous sales force can be engaged, as long as the organization provides appropriate support that is tailored to individual salespersons’ needs. The findings affirm that this viable support can come from either sales managers or solution champions. author: - first_name: Anna full_name: Salonen, Anna last_name: Salonen - first_name: Harri full_name: Terho, Harri last_name: Terho - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: Ari full_name: Virtanen, Ari last_name: Virtanen - first_name: Risto full_name: Rajala, Risto last_name: Rajala citation: ama: 'Salonen A, Terho H, Böhm E, Virtanen A, Rajala R. Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions. Journal of the Academy of Marketing Science. 2021;49(1):139-163. doi:10.1007/s11747-020-00729-z' apa: 'Salonen, A., Terho, H., Böhm, E., Virtanen, A., & Rajala, R. (2021). Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions. Journal of the Academy of Marketing Science, 49(1), 139–163. https://doi.org/10.1007/s11747-020-00729-z' bibtex: '@article{Salonen_Terho_Böhm_Virtanen_Rajala_2021, title={Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions}, volume={49}, DOI={10.1007/s11747-020-00729-z}, number={1}, journal={Journal of the Academy of Marketing Science}, publisher={Springer Science and Business Media LLC}, author={Salonen, Anna and Terho, Harri and Böhm, Eva and Virtanen, Ari and Rajala, Risto}, year={2021}, pages={139–163} }' chicago: 'Salonen, Anna, Harri Terho, Eva Böhm, Ari Virtanen, and Risto Rajala. “Engaging a Product-Focused Sales Force in Solution Selling: Interplay of Individual- and Organizational-Level Conditions.” Journal of the Academy of Marketing Science 49, no. 1 (2021): 139–63. https://doi.org/10.1007/s11747-020-00729-z.' ieee: 'A. Salonen, H. Terho, E. Böhm, A. Virtanen, and R. Rajala, “Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions,” Journal of the Academy of Marketing Science, vol. 49, no. 1, pp. 139–163, 2021, doi: 10.1007/s11747-020-00729-z.' mla: 'Salonen, Anna, et al. “Engaging a Product-Focused Sales Force in Solution Selling: Interplay of Individual- and Organizational-Level Conditions.” Journal of the Academy of Marketing Science, vol. 49, no. 1, Springer Science and Business Media LLC, 2021, pp. 139–63, doi:10.1007/s11747-020-00729-z.' short: A. Salonen, H. Terho, E. Böhm, A. Virtanen, R. Rajala, Journal of the Academy of Marketing Science 49 (2021) 139–163. date_created: 2023-02-01T08:30:20Z date_updated: 2023-09-01T10:15:17Z department: - _id: '785' doi: 10.1007/s11747-020-00729-z extern: '1' intvolume: ' 49' issue: '1' keyword: - Marketing - Economics and Econometrics - Business and International Management language: - iso: eng page: 139-163 publication: Journal of the Academy of Marketing Science publication_identifier: issn: - 0092-0703 - 1552-7824 publication_status: published publisher: Springer Science and Business Media LLC status: public title: 'Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions' type: journal_article user_id: '49063' volume: 49 year: '2021' ... --- _id: '41337' abstract: - lang: eng text: AbstractOnline reviews have profound impacts on firm success in terms of sales volume and how much customers are willing to pay, yet firms remain highly dependent on customers’ voluntary contributions. A popular way to increase the number of online reviews is to use product testing programs, which offer participants free products in exchange for writing reviews. Firms that employ this practice generally hope to increase review quality and secure higher product rating scores. However, a qualitative study, experimental study, and multilevel analysis of a field study dataset of more than 200,000 online reviews by product testers combine to reveal that product testing programs do not necessarily generate higher quality reviews, nor better product ratings. Only in certain circumstances (e.g., higher priced products) does offering a product testing program generate these benefits for the firm. Therefore, companies should consider carefully if and when they want to offer product testing programs. author: - first_name: Ina full_name: Garnefeld, Ina last_name: Garnefeld - first_name: Tabea full_name: Krah, Tabea last_name: Krah - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: Dwayne D. full_name: Gremler, Dwayne D. last_name: Gremler citation: ama: 'Garnefeld I, Krah T, Böhm E, Gremler DD. Online reviews generated through product testing: can more favorable reviews be enticed with free products? Journal of the Academy of Marketing Science. 2021;49(4):703-722. doi:10.1007/s11747-021-00770-6' apa: 'Garnefeld, I., Krah, T., Böhm, E., & Gremler, D. D. (2021). Online reviews generated through product testing: can more favorable reviews be enticed with free products? Journal of the Academy of Marketing Science, 49(4), 703–722. https://doi.org/10.1007/s11747-021-00770-6' bibtex: '@article{Garnefeld_Krah_Böhm_Gremler_2021, title={Online reviews generated through product testing: can more favorable reviews be enticed with free products?}, volume={49}, DOI={10.1007/s11747-021-00770-6}, number={4}, journal={Journal of the Academy of Marketing Science}, publisher={Springer Science and Business Media LLC}, author={Garnefeld, Ina and Krah, Tabea and Böhm, Eva and Gremler, Dwayne D.}, year={2021}, pages={703–722} }' chicago: 'Garnefeld, Ina, Tabea Krah, Eva Böhm, and Dwayne D. Gremler. “Online Reviews Generated through Product Testing: Can More Favorable Reviews Be Enticed with Free Products?” Journal of the Academy of Marketing Science 49, no. 4 (2021): 703–22. https://doi.org/10.1007/s11747-021-00770-6.' ieee: 'I. Garnefeld, T. Krah, E. Böhm, and D. D. Gremler, “Online reviews generated through product testing: can more favorable reviews be enticed with free products?,” Journal of the Academy of Marketing Science, vol. 49, no. 4, pp. 703–722, 2021, doi: 10.1007/s11747-021-00770-6.' mla: 'Garnefeld, Ina, et al. “Online Reviews Generated through Product Testing: Can More Favorable Reviews Be Enticed with Free Products?” Journal of the Academy of Marketing Science, vol. 49, no. 4, Springer Science and Business Media LLC, 2021, pp. 703–22, doi:10.1007/s11747-021-00770-6.' short: I. Garnefeld, T. Krah, E. Böhm, D.D. Gremler, Journal of the Academy of Marketing Science 49 (2021) 703–722. date_created: 2023-02-01T08:29:53Z date_updated: 2023-09-01T10:12:36Z department: - _id: '785' doi: 10.1007/s11747-021-00770-6 extern: '1' intvolume: ' 49' issue: '4' keyword: - Marketing - Economics and Econometrics - Business and International Management language: - iso: eng page: 703-722 publication: Journal of the Academy of Marketing Science publication_identifier: issn: - 0092-0703 - 1552-7824 publication_status: published publisher: Springer Science and Business Media LLC status: public title: 'Online reviews generated through product testing: can more favorable reviews be enticed with free products?' type: journal_article user_id: '49063' volume: 49 year: '2021' ... --- _id: '46635' author: - first_name: Tobias full_name: Schaefers, Tobias last_name: Schaefers - first_name: Stefan full_name: Ruffer, Stefan last_name: Ruffer - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 citation: ama: 'Schaefers T, Ruffer S, Böhm E. Outcome-based contracting from the customers’ perspective: A means-end chain analytical exploration. Industrial Marketing Management. 2021;93:466-481. doi:10.1016/j.indmarman.2020.06.002' apa: 'Schaefers, T., Ruffer, S., & Böhm, E. (2021). Outcome-based contracting from the customers’ perspective: A means-end chain analytical exploration. Industrial Marketing Management, 93, 466–481. https://doi.org/10.1016/j.indmarman.2020.06.002' bibtex: '@article{Schaefers_Ruffer_Böhm_2021, title={Outcome-based contracting from the customers’ perspective: A means-end chain analytical exploration}, volume={93}, DOI={10.1016/j.indmarman.2020.06.002}, journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Schaefers, Tobias and Ruffer, Stefan and Böhm, Eva}, year={2021}, pages={466–481} }' chicago: 'Schaefers, Tobias, Stefan Ruffer, and Eva Böhm. “Outcome-Based Contracting from the Customers’ Perspective: A Means-End Chain Analytical Exploration.” Industrial Marketing Management 93 (2021): 466–81. https://doi.org/10.1016/j.indmarman.2020.06.002.' ieee: 'T. Schaefers, S. Ruffer, and E. Böhm, “Outcome-based contracting from the customers’ perspective: A means-end chain analytical exploration,” Industrial Marketing Management, vol. 93, pp. 466–481, 2021, doi: 10.1016/j.indmarman.2020.06.002.' mla: 'Schaefers, Tobias, et al. “Outcome-Based Contracting from the Customers’ Perspective: A Means-End Chain Analytical Exploration.” Industrial Marketing Management, vol. 93, Elsevier BV, 2021, pp. 466–81, doi:10.1016/j.indmarman.2020.06.002.' short: T. Schaefers, S. Ruffer, E. Böhm, Industrial Marketing Management 93 (2021) 466–481. date_created: 2023-08-22T13:22:58Z date_updated: 2023-09-01T10:13:53Z department: - _id: '785' doi: 10.1016/j.indmarman.2020.06.002 extern: '1' intvolume: ' 93' keyword: - Marketing language: - iso: eng page: 466-481 publication: Industrial Marketing Management publication_identifier: issn: - 0019-8501 publication_status: published publisher: Elsevier BV status: public title: 'Outcome-based contracting from the customers'' perspective: A means-end chain analytical exploration' type: journal_article user_id: '49063' volume: 93 year: '2021' ... --- _id: '24375' author: - first_name: Bernhard full_name: Wach, Bernhard last_name: Wach - first_name: Benjamin full_name: Krebs, Benjamin id: '49220' last_name: Krebs - first_name: Rüdiger full_name: Kabst, Rüdiger id: '42362' last_name: Kabst citation: ama: 'Wach B, Krebs B, Kabst R. HR-Manager als Intrapreneure. In: Schwuchow K, Gutmann J, eds. HR-Trends 2021. Haufe-Lexware; 2021.' apa: Wach, B., Krebs, B., & Kabst, R. (2021). HR-Manager als Intrapreneure. In K. Schwuchow & J. Gutmann (Eds.), HR-Trends 2021. Haufe-Lexware. bibtex: '@inbook{Wach_Krebs_Kabst_2021, place={Freiburg}, title={HR-Manager als Intrapreneure}, booktitle={HR-Trends 2021}, publisher={Haufe-Lexware}, author={Wach, Bernhard and Krebs, Benjamin and Kabst, Rüdiger}, editor={Schwuchow, K. and Gutmann, J.}, year={2021} }' chicago: 'Wach, Bernhard, Benjamin Krebs, and Rüdiger Kabst. “HR-Manager Als Intrapreneure.” In HR-Trends 2021, edited by K. Schwuchow and J. Gutmann. Freiburg: Haufe-Lexware, 2021.' ieee: 'B. Wach, B. Krebs, and R. Kabst, “HR-Manager als Intrapreneure,” in HR-Trends 2021, K. Schwuchow and J. Gutmann, Eds. Freiburg: Haufe-Lexware, 2021.' mla: Wach, Bernhard, et al. “HR-Manager Als Intrapreneure.” HR-Trends 2021, edited by K. Schwuchow and J. Gutmann, Haufe-Lexware, 2021. short: 'B. Wach, B. Krebs, R. Kabst, in: K. Schwuchow, J. Gutmann (Eds.), HR-Trends 2021, Haufe-Lexware, Freiburg, 2021.' date_created: 2021-09-14T11:21:39Z date_updated: 2023-11-21T14:14:41Z department: - _id: '178' editor: - first_name: K. full_name: Schwuchow, K. last_name: Schwuchow - first_name: J. full_name: Gutmann, J. last_name: Gutmann language: - iso: eng place: Freiburg publication: HR-Trends 2021 publisher: Haufe-Lexware status: public title: HR-Manager als Intrapreneure type: book_chapter user_id: '100439' year: '2021' ... --- _id: '42778' author: - first_name: Claudia full_name: Öhlschläger, Claudia id: '610' last_name: Öhlschläger - first_name: Martin full_name: Schneider, Martin id: '471' last_name: Schneider orcid: https://orcid.org/0000-0002-6961-3716 citation: ama: 'Öhlschläger C, Schneider M. Passivität als Widerstand gegen die Macht der Verhältnisse? Melvilles Bartleby, the scrivener aus literaturwissenschaftlicher und ökonomischer Perspektive. In: Komparatistik Heute. Brill | Fink; 2021:159-173. doi:10.30965/9783846766088_009' apa: Öhlschläger, C., & Schneider, M. (2021). Passivität als Widerstand gegen die Macht der Verhältnisse? Melvilles Bartleby, the scrivener aus literaturwissenschaftlicher und ökonomischer Perspektive. In Komparatistik heute (pp. 159–173). Brill | Fink. https://doi.org/10.30965/9783846766088_009 bibtex: '@inbook{Öhlschläger_Schneider_2021, title={Passivität als Widerstand gegen die Macht der Verhältnisse? Melvilles Bartleby, the scrivener aus literaturwissenschaftlicher und ökonomischer Perspektive}, DOI={10.30965/9783846766088_009}, booktitle={Komparatistik heute}, publisher={Brill | Fink}, author={Öhlschläger, Claudia and Schneider, Martin}, year={2021}, pages={159–173} }' chicago: Öhlschläger, Claudia, and Martin Schneider. “Passivität Als Widerstand Gegen Die Macht Der Verhältnisse? Melvilles Bartleby, the Scrivener Aus Literaturwissenschaftlicher Und Ökonomischer Perspektive.” In Komparatistik Heute, 159–73. Brill | Fink, 2021. https://doi.org/10.30965/9783846766088_009. ieee: C. Öhlschläger and M. Schneider, “Passivität als Widerstand gegen die Macht der Verhältnisse? Melvilles Bartleby, the scrivener aus literaturwissenschaftlicher und ökonomischer Perspektive,” in Komparatistik heute, Brill | Fink, 2021, pp. 159–173. mla: Öhlschläger, Claudia, and Martin Schneider. “Passivität Als Widerstand Gegen Die Macht Der Verhältnisse? Melvilles Bartleby, the Scrivener Aus Literaturwissenschaftlicher Und Ökonomischer Perspektive.” Komparatistik Heute, Brill | Fink, 2021, pp. 159–73, doi:10.30965/9783846766088_009. short: 'C. Öhlschläger, M. Schneider, in: Komparatistik Heute, Brill | Fink, 2021, pp. 159–173.' date_created: 2023-03-06T13:48:00Z date_updated: 2023-11-22T20:18:06Z department: - _id: '19' - _id: '185' doi: 10.30965/9783846766088_009 language: - iso: eng page: 159-173 publication: Komparatistik heute publication_identifier: isbn: - '9783846766088' - '9783770566082' publication_status: published publisher: Brill | Fink status: public title: Passivität als Widerstand gegen die Macht der Verhältnisse? Melvilles Bartleby, the scrivener aus literaturwissenschaftlicher und ökonomischer Perspektive type: book_chapter user_id: '54657' year: '2021' ... --- _id: '24456' abstract: - lang: eng text: One objective of current research in explainable intelligent systems is to implement social aspects in order to increase the relevance of explanations. In this paper, we argue that a novel conceptual framework is needed to overcome shortcomings of existing AI systems with little attention to processes of interaction and learning. Drawing from research in interaction and development, we first outline the novel conceptual framework that pushes the design of AI systems toward true interactivity with an emphasis on the role of the partner and social relevance. We propose that AI systems will be able to provide a meaningful and relevant explanation only if the process of explaining is extended to active contribution of both partners that brings about dynamics that is modulated by different levels of analysis. Accordingly, our conceptual framework comprises monitoring and scaffolding as key concepts and claims that the process of explaining is not only modulated by the interaction between explainee and explainer but is embedded into a larger social context in which conventionalized and routinized behaviors are established. We discuss our conceptual framework in relation to the established objectives of transparency and autonomy that are raised for the design of explainable AI systems currently. article_type: original author: - first_name: Katharina J. full_name: Rohlfing, Katharina J. id: '50352' last_name: Rohlfing - first_name: Philipp full_name: Cimiano, Philipp last_name: Cimiano - first_name: Ingrid full_name: Scharlau, Ingrid id: '451' last_name: Scharlau orcid: 0000-0003-2364-9489 - first_name: Tobias full_name: Matzner, Tobias id: '65695' last_name: Matzner - first_name: Heike M. full_name: Buhl, Heike M. id: '27152' last_name: Buhl - first_name: Hendrik full_name: Buschmeier, Hendrik last_name: Buschmeier - first_name: Elena full_name: Esposito, Elena last_name: Esposito - first_name: Angela full_name: Grimminger, Angela id: '57578' last_name: Grimminger - first_name: Barbara full_name: Hammer, Barbara last_name: Hammer - first_name: Reinhold full_name: Haeb-Umbach, Reinhold id: '242' last_name: Haeb-Umbach - first_name: Ilona full_name: Horwath, Ilona id: '68836' last_name: Horwath - first_name: Eyke full_name: Hüllermeier, Eyke id: '48129' last_name: Hüllermeier - first_name: Friederike full_name: Kern, Friederike last_name: Kern - first_name: Stefan full_name: Kopp, Stefan last_name: Kopp - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes - first_name: Axel-Cyrille full_name: Ngonga Ngomo, Axel-Cyrille id: '65716' last_name: Ngonga Ngomo - first_name: Carsten full_name: Schulte, Carsten id: '60311' last_name: Schulte - first_name: Henning full_name: Wachsmuth, Henning id: '3900' last_name: Wachsmuth - first_name: Petra full_name: Wagner, Petra last_name: Wagner - first_name: Britta full_name: Wrede, Britta last_name: Wrede citation: ama: 'Rohlfing KJ, Cimiano P, Scharlau I, et al. Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems. IEEE Transactions on Cognitive and Developmental Systems. 2021;13(3):717-728. doi:10.1109/tcds.2020.3044366' apa: 'Rohlfing, K. J., Cimiano, P., Scharlau, I., Matzner, T., Buhl, H. M., Buschmeier, H., Esposito, E., Grimminger, A., Hammer, B., Haeb-Umbach, R., Horwath, I., Hüllermeier, E., Kern, F., Kopp, S., Thommes, K., Ngonga Ngomo, A.-C., Schulte, C., Wachsmuth, H., Wagner, P., & Wrede, B. (2021). Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems. IEEE Transactions on Cognitive and Developmental Systems, 13(3), 717–728. https://doi.org/10.1109/tcds.2020.3044366' bibtex: '@article{Rohlfing_Cimiano_Scharlau_Matzner_Buhl_Buschmeier_Esposito_Grimminger_Hammer_Haeb-Umbach_et al._2021, title={Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems}, volume={13}, DOI={10.1109/tcds.2020.3044366}, number={3}, journal={IEEE Transactions on Cognitive and Developmental Systems}, author={Rohlfing, Katharina J. and Cimiano, Philipp and Scharlau, Ingrid and Matzner, Tobias and Buhl, Heike M. and Buschmeier, Hendrik and Esposito, Elena and Grimminger, Angela and Hammer, Barbara and Haeb-Umbach, Reinhold and et al.}, year={2021}, pages={717–728} }' chicago: 'Rohlfing, Katharina J., Philipp Cimiano, Ingrid Scharlau, Tobias Matzner, Heike M. Buhl, Hendrik Buschmeier, Elena Esposito, et al. “Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems.” IEEE Transactions on Cognitive and Developmental Systems 13, no. 3 (2021): 717–28. https://doi.org/10.1109/tcds.2020.3044366.' ieee: 'K. J. Rohlfing et al., “Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems,” IEEE Transactions on Cognitive and Developmental Systems, vol. 13, no. 3, pp. 717–728, 2021, doi: 10.1109/tcds.2020.3044366.' mla: 'Rohlfing, Katharina J., et al. “Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems.” IEEE Transactions on Cognitive and Developmental Systems, vol. 13, no. 3, 2021, pp. 717–28, doi:10.1109/tcds.2020.3044366.' short: K.J. Rohlfing, P. Cimiano, I. Scharlau, T. Matzner, H.M. Buhl, H. Buschmeier, E. Esposito, A. Grimminger, B. Hammer, R. Haeb-Umbach, I. Horwath, E. Hüllermeier, F. Kern, S. Kopp, K. Thommes, A.-C. Ngonga Ngomo, C. Schulte, H. Wachsmuth, P. Wagner, B. Wrede, IEEE Transactions on Cognitive and Developmental Systems 13 (2021) 717–728. date_created: 2021-09-14T20:52:57Z date_updated: 2023-12-05T10:15:02Z ddc: - '300' department: - _id: '603' - _id: '749' - _id: '424' - _id: '67' - _id: '574' - _id: '184' - _id: '757' - _id: '54' - _id: '178' doi: 10.1109/tcds.2020.3044366 file: - access_level: open_access content_type: application/pdf creator: haebumb date_created: 2023-11-20T16:33:51Z date_updated: 2023-11-20T16:33:51Z file_id: '49081' file_name: 2020-12-01_explainability_final_version.pdf file_size: 626217 relation: main_file file_date_updated: 2023-11-20T16:33:51Z has_accepted_license: '1' intvolume: ' 13' issue: '3' keyword: - Explainability - process ofexplaining andunderstanding - explainable artificial systems language: - iso: eng oa: '1' page: 717-728 project: - _id: '109' grant_number: '438445824' name: 'TRR 318: TRR 318 - Erklärbarkeit konstruieren' publication: IEEE Transactions on Cognitive and Developmental Systems publication_identifier: issn: - 2379-8920 - 2379-8939 publication_status: published quality_controlled: '1' status: public title: 'Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems' type: journal_article user_id: '42933' volume: 13 year: '2021' ... --- _id: '45724' author: - first_name: C. M. full_name: Henderson, C. M. last_name: Henderson - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: C. M. full_name: Harmeling, C. M. last_name: Harmeling - first_name: R. W. full_name: Palmatier, R. W. last_name: Palmatier citation: ama: Henderson CM, Steinhoff L, Harmeling CM, Palmatier RW. Customer Inertia Marketing. Journal of the Academy of Marketing Science. 2021;49(2):350-373. doi:http://dx.doi.org/10.1007/s11747-020-00744-0 apa: Henderson, C. M., Steinhoff, L., Harmeling, C. M., & Palmatier, R. W. (2021). Customer Inertia Marketing. Journal of the Academy of Marketing Science, 49(2), 350–373. http://dx.doi.org/10.1007/s11747-020-00744-0 bibtex: '@article{Henderson_Steinhoff_Harmeling_Palmatier_2021, title={Customer Inertia Marketing}, volume={49}, DOI={http://dx.doi.org/10.1007/s11747-020-00744-0}, number={2}, journal={Journal of the Academy of Marketing Science}, author={Henderson, C. M. and Steinhoff, Lena and Harmeling, C. M. and Palmatier, R. W.}, year={2021}, pages={350–373} }' chicago: 'Henderson, C. M., Lena Steinhoff, C. M. Harmeling, and R. W. Palmatier. “Customer Inertia Marketing.” Journal of the Academy of Marketing Science 49, no. 2 (2021): 350–73. http://dx.doi.org/10.1007/s11747-020-00744-0.' ieee: 'C. M. Henderson, L. Steinhoff, C. M. Harmeling, and R. W. Palmatier, “Customer Inertia Marketing,” Journal of the Academy of Marketing Science, vol. 49, no. 2, pp. 350–373, 2021, doi: http://dx.doi.org/10.1007/s11747-020-00744-0.' mla: Henderson, C. M., et al. “Customer Inertia Marketing.” Journal of the Academy of Marketing Science, vol. 49, no. 2, 2021, pp. 350–73, doi:http://dx.doi.org/10.1007/s11747-020-00744-0. short: C.M. Henderson, L. Steinhoff, C.M. Harmeling, R.W. Palmatier, Journal of the Academy of Marketing Science 49 (2021) 350–373. date_created: 2023-06-22T16:35:09Z date_updated: 2024-01-15T15:58:02Z department: - _id: '733' doi: http://dx.doi.org/10.1007/s11747-020-00744-0 intvolume: ' 49' issue: '2' language: - iso: eng page: 350-373 publication: Journal of the Academy of Marketing Science publication_status: published status: public title: Customer Inertia Marketing type: journal_article user_id: '68445' volume: 49 year: '2021' ... --- _id: '45725' author: - first_name: J. J. full_name: Kim, J. J. last_name: Kim - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: R. W. full_name: Palmatier, R. W. last_name: Palmatier citation: ama: Kim JJ, Steinhoff L, Palmatier RW. An Emerging Theory of Loyalty Program Dynamics. Journal of the Academy of Marketing Science. 2021;49(1):71-95. doi:10.1007/s11747-020-00719-1 apa: Kim, J. J., Steinhoff, L., & Palmatier, R. W. (2021). An Emerging Theory of Loyalty Program Dynamics. Journal of the Academy of Marketing Science, 49(1), 71–95. https://doi.org/10.1007/s11747-020-00719-1 bibtex: '@article{Kim_Steinhoff_Palmatier_2021, title={An Emerging Theory of Loyalty Program Dynamics}, volume={49}, DOI={10.1007/s11747-020-00719-1}, number={1}, journal={Journal of the Academy of Marketing Science}, author={Kim, J. J. and Steinhoff, Lena and Palmatier, R. W.}, year={2021}, pages={71–95} }' chicago: 'Kim, J. J., Lena Steinhoff, and R. W. Palmatier. “An Emerging Theory of Loyalty Program Dynamics.” Journal of the Academy of Marketing Science 49, no. 1 (2021): 71–95. https://doi.org/10.1007/s11747-020-00719-1.' ieee: 'J. J. Kim, L. Steinhoff, and R. W. Palmatier, “An Emerging Theory of Loyalty Program Dynamics,” Journal of the Academy of Marketing Science, vol. 49, no. 1, pp. 71–95, 2021, doi: 10.1007/s11747-020-00719-1.' mla: Kim, J. J., et al. “An Emerging Theory of Loyalty Program Dynamics.” Journal of the Academy of Marketing Science, vol. 49, no. 1, 2021, pp. 71–95, doi:10.1007/s11747-020-00719-1. short: J.J. Kim, L. Steinhoff, R.W. Palmatier, Journal of the Academy of Marketing Science 49 (2021) 71–95. date_created: 2023-06-22T16:36:19Z date_updated: 2024-01-15T15:38:33Z department: - _id: '733' doi: 10.1007/s11747-020-00719-1 intvolume: ' 49' issue: '1' language: - iso: eng page: 71-95 publication: Journal of the Academy of Marketing Science publication_status: published status: public title: An Emerging Theory of Loyalty Program Dynamics type: journal_article user_id: '68445' volume: 49 year: '2021' ... --- _id: '45722' author: - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: R. W. full_name: Palmatier, R. W. last_name: Palmatier citation: ama: 'Steinhoff L, Palmatier RW. Commentary: Opportunities and Challenges of Technology in Relationship Marketing. Australasian Marketing Journal. 2021;29(2):111-117. doi:https://doi.org/10.1016/j.ausmj.2020.07.003' apa: 'Steinhoff, L., & Palmatier, R. W. (2021). Commentary: Opportunities and Challenges of Technology in Relationship Marketing. Australasian Marketing Journal, 29(2), 111–117. https://doi.org/10.1016/j.ausmj.2020.07.003' bibtex: '@article{Steinhoff_Palmatier_2021, title={Commentary: Opportunities and Challenges of Technology in Relationship Marketing}, volume={29}, DOI={https://doi.org/10.1016/j.ausmj.2020.07.003}, number={2}, journal={Australasian Marketing Journal}, author={Steinhoff, Lena and Palmatier, R. W.}, year={2021}, pages={111–117} }' chicago: 'Steinhoff, Lena, and R. W. Palmatier. “Commentary: Opportunities and Challenges of Technology in Relationship Marketing.” Australasian Marketing Journal 29, no. 2 (2021): 111–17. https://doi.org/10.1016/j.ausmj.2020.07.003.' ieee: 'L. Steinhoff and R. W. Palmatier, “Commentary: Opportunities and Challenges of Technology in Relationship Marketing,” Australasian Marketing Journal, vol. 29, no. 2, pp. 111–117, 2021, doi: https://doi.org/10.1016/j.ausmj.2020.07.003.' mla: 'Steinhoff, Lena, and R. W. Palmatier. “Commentary: Opportunities and Challenges of Technology in Relationship Marketing.” Australasian Marketing Journal, vol. 29, no. 2, 2021, pp. 111–17, doi:https://doi.org/10.1016/j.ausmj.2020.07.003.' short: L. Steinhoff, R.W. Palmatier, Australasian Marketing Journal 29 (2021) 111–117. date_created: 2023-06-22T16:33:05Z date_updated: 2024-01-15T16:00:30Z department: - _id: '733' doi: https://doi.org/10.1016/j.ausmj.2020.07.003 intvolume: ' 29' issue: '2' language: - iso: eng page: 111-117 publication: Australasian Marketing Journal publication_status: published status: public title: 'Commentary: Opportunities and Challenges of Technology in Relationship Marketing' type: journal_article user_id: '68445' volume: 29 year: '2021' ... --- _id: '45723' author: - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: M. M. full_name: Zondag, M. M. last_name: Zondag citation: ama: 'Steinhoff L, Zondag MM. Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages. Journal of Business Research. 2021;129:70-82. doi:10.1016/j.jbusres.2021.02.016' apa: 'Steinhoff, L., & Zondag, M. M. (2021). Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages. Journal of Business Research, 129, 70–82. https://doi.org/10.1016/j.jbusres.2021.02.016' bibtex: '@article{Steinhoff_Zondag_2021, title={Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages}, volume={129}, DOI={10.1016/j.jbusres.2021.02.016}, journal={Journal of Business Research}, author={Steinhoff, Lena and Zondag, M. M.}, year={2021}, pages={70–82} }' chicago: 'Steinhoff, Lena, and M. M. Zondag. “Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages.” Journal of Business Research 129 (2021): 70–82. https://doi.org/10.1016/j.jbusres.2021.02.016.' ieee: 'L. Steinhoff and M. M. Zondag, “Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages,” Journal of Business Research, vol. 129, pp. 70–82, 2021, doi: 10.1016/j.jbusres.2021.02.016.' mla: 'Steinhoff, Lena, and M. M. Zondag. “Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages.” Journal of Business Research, vol. 129, 2021, pp. 70–82, doi:10.1016/j.jbusres.2021.02.016.' short: L. Steinhoff, M.M. Zondag, Journal of Business Research 129 (2021) 70–82. date_created: 2023-06-22T16:33:54Z date_updated: 2024-01-15T16:02:03Z department: - _id: '733' doi: 10.1016/j.jbusres.2021.02.016 intvolume: ' 129' language: - iso: eng page: 70-82 publication: Journal of Business Research publication_status: published status: public title: 'Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages' type: journal_article user_id: '68445' volume: 129 year: '2021' ... --- _id: '45741' author: - first_name: B. full_name: Alberternst, B. last_name: Alberternst - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: M. full_name: Giesler, M. last_name: Giesler citation: ama: 'Alberternst B, Steinhoff L, Eggert A, Giesler M. Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together. In: 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg. ; 2021.' apa: 'Alberternst, B., Steinhoff, L., Eggert, A., & Giesler, M. (2021). Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together. 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg. 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg.' bibtex: '@inproceedings{Alberternst_Steinhoff_Eggert_Giesler_2021, title={Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together}, booktitle={2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg}, author={Alberternst, B. and Steinhoff, Lena and Eggert, A. and Giesler, M.}, year={2021} }' chicago: 'Alberternst, B., Lena Steinhoff, A. Eggert, and M. Giesler. “Consumer Solidarity: A Social-System Perspective on the Glue That Holds Society Together.” In 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg, 2021.' ieee: 'B. Alberternst, L. Steinhoff, A. Eggert, and M. Giesler, “Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together,” presented at the 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg, 2021.' mla: 'Alberternst, B., et al. “Consumer Solidarity: A Social-System Perspective on the Glue That Holds Society Together.” 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg, 2021.' short: 'B. Alberternst, L. Steinhoff, A. Eggert, M. Giesler, in: 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg, 2021.' conference: location: St. Petersburg name: 2021 AMA Winter Marketing Educators’ Conference Proceedings date_created: 2023-06-22T16:57:43Z date_updated: 2024-01-15T16:25:41Z department: - _id: '733' language: - iso: eng publication: 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg publication_status: published status: public title: 'Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together' type: conference user_id: '68445' year: '2021' ... --- _id: '45740' author: - first_name: B. full_name: Alberternst, B. last_name: Alberternst - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: M. full_name: Giesler, M. last_name: Giesler citation: ama: 'Alberternst B, Eggert A, Steinhoff L, Giesler M. Understanding and Measuring Consumer Solidarity as a Collective Bond. In: Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid. ; 2021.' apa: Alberternst, B., Eggert, A., Steinhoff, L., & Giesler, M. (2021). Understanding and Measuring Consumer Solidarity as a Collective Bond. Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid. Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid. bibtex: '@inproceedings{Alberternst_Eggert_Steinhoff_Giesler_2021, title={Understanding and Measuring Consumer Solidarity as a Collective Bond}, booktitle={Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid}, author={Alberternst, B. and Eggert, A. and Steinhoff, Lena and Giesler, M.}, year={2021} }' chicago: Alberternst, B., A. Eggert, Lena Steinhoff, and M. Giesler. “Understanding and Measuring Consumer Solidarity as a Collective Bond.” In Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid, 2021. ieee: B. Alberternst, A. Eggert, L. Steinhoff, and M. Giesler, “Understanding and Measuring Consumer Solidarity as a Collective Bond,” presented at the Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid, 2021. mla: Alberternst, B., et al. “Understanding and Measuring Consumer Solidarity as a Collective Bond.” Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid, 2021. short: 'B. Alberternst, A. Eggert, L. Steinhoff, M. Giesler, in: Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid, 2021.' conference: location: Madrid name: Proceedings of the 50th European Marketing Academy (EMAC) Conference date_created: 2023-06-22T16:56:42Z date_updated: 2024-01-15T16:25:53Z department: - _id: '733' language: - iso: eng publication: Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid publication_status: published status: public title: Understanding and Measuring Consumer Solidarity as a Collective Bond type: conference user_id: '68445' year: '2021' ... --- _id: '24373' author: - first_name: Benjamin full_name: Krebs, Benjamin id: '49220' last_name: Krebs citation: ama: 'Krebs B. Antecedents and Performance Consequences of High-Potential Scheme Use. In: Academy of Management Proceedings. Vol 1. ; 2020.' apa: Krebs, B. (2020). Antecedents and Performance Consequences of High-Potential Scheme Use. Academy of Management Proceedings, 1(21233). bibtex: '@inproceedings{Krebs_2020, title={Antecedents and Performance Consequences of High-Potential Scheme Use}, volume={1}, number={21233}, booktitle={Academy of Management Proceedings}, author={Krebs, Benjamin}, year={2020} }' chicago: Krebs, Benjamin. “Antecedents and Performance Consequences of High-Potential Scheme Use.” In Academy of Management Proceedings, Vol. 1, 2020. ieee: B. Krebs, “Antecedents and Performance Consequences of High-Potential Scheme Use,” in Academy of Management Proceedings, 2020, vol. 1, no. 21233. mla: Krebs, Benjamin. “Antecedents and Performance Consequences of High-Potential Scheme Use.” Academy of Management Proceedings, vol. 1, no. 21233, 2020. short: 'B. Krebs, in: Academy of Management Proceedings, 2020.' date_created: 2021-09-14T11:17:08Z date_updated: 2022-01-06T06:56:19Z department: - _id: '178' intvolume: ' 1' issue: '21233' language: - iso: eng publication: Academy of Management Proceedings status: public title: Antecedents and Performance Consequences of High-Potential Scheme Use type: conference user_id: '49220' volume: 1 year: '2020' ... --- _id: '21126' author: - first_name: Satu full_name: Pekkarinen, Satu last_name: Pekkarinen - first_name: Lea full_name: Hennala, Lea last_name: Hennala - first_name: Outi full_name: Tuisku, Outi last_name: Tuisku - first_name: Christine full_name: Gustafsson, Christine last_name: Gustafsson - first_name: Rose-Marie full_name: Johansson-Pajala, Rose-Marie last_name: Johansson-Pajala - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes - first_name: Julia Amelie full_name: Hoppe, Julia Amelie id: '73093' last_name: Hoppe - first_name: Helinä full_name: Melkas, Helinä last_name: Melkas citation: ama: 'Pekkarinen S, Hennala L, Tuisku O, et al. Care robots in society: Knowledge and orientation needs. Gerontechnology. 2020. doi:10.4017/gt.2020.19.s.69664' apa: 'Pekkarinen, S., Hennala, L., Tuisku, O., Gustafsson, C., Johansson-Pajala, R.-M., Thommes, K., … Melkas, H. (2020). Care robots in society: Knowledge and orientation needs. Gerontechnology. https://doi.org/10.4017/gt.2020.19.s.69664' bibtex: '@article{Pekkarinen_Hennala_Tuisku_Gustafsson_Johansson-Pajala_Thommes_Hoppe_Melkas_2020, title={Care robots in society: Knowledge and orientation needs}, DOI={10.4017/gt.2020.19.s.69664}, journal={Gerontechnology}, author={Pekkarinen, Satu and Hennala, Lea and Tuisku, Outi and Gustafsson, Christine and Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Melkas, Helinä}, year={2020} }' chicago: 'Pekkarinen, Satu, Lea Hennala, Outi Tuisku, Christine Gustafsson, Rose-Marie Johansson-Pajala, Kirsten Thommes, Julia Amelie Hoppe, and Helinä Melkas. “Care Robots in Society: Knowledge and Orientation Needs.” Gerontechnology, 2020. https://doi.org/10.4017/gt.2020.19.s.69664.' ieee: 'S. Pekkarinen et al., “Care robots in society: Knowledge and orientation needs,” Gerontechnology, 2020.' mla: 'Pekkarinen, Satu, et al. “Care Robots in Society: Knowledge and Orientation Needs.” Gerontechnology, 2020, doi:10.4017/gt.2020.19.s.69664.' short: S. Pekkarinen, L. Hennala, O. Tuisku, C. Gustafsson, R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, H. Melkas, Gerontechnology (2020). date_created: 2021-02-03T07:24:04Z date_updated: 2022-01-06T06:54:46Z department: - _id: '178' doi: 10.4017/gt.2020.19.s.69664 language: - iso: eng project: - _id: '46' grant_number: 16SV7954 name: 'Use of care robots in welfare services: New models for effective orientation' publication: Gerontechnology publication_identifier: issn: - 1569-1101 - 1569-111X publication_status: published status: public title: 'Care robots in society: Knowledge and orientation needs' type: journal_article user_id: '49071' year: '2020' ...