@article{13454,
  author       = {{Eggert, Andreas and Kleinaltenkamp, Michael and Kashyap, Vishal}},
  journal      = {{Industrial Marketing Management}},
  pages        = {{13----20}},
  title        = {{{Mapping Value in Business Markets: An Integrative Framework}}},
  volume       = {{79}},
  year         = {{2019}},
}

@article{13455,
  author       = {{Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Boehm, Eva}},
  journal      = {{Journal of the Academy of Marketing Science}},
  number       = {{4}},
  pages        = {{595----616}},
  title        = {{{Exploring the link between payment schemes and customer fraud: a mental accounting perspective}}},
  volume       = {{47}},
  year         = {{2019}},
}

@inproceedings{13456,
  author       = {{Eggert, Andreas and Boehm, Eva and Akalan, Rodi and Gebauer, Heiko}},
  title        = {{{Service Growth by Acquisition – An Event Study}}},
  year         = {{2019}},
}

@article{13457,
  author       = {{Eggert, Andreas and Steinhoff, Lena and Witte, Carina}},
  journal      = {{Journal of Marketing}},
  title        = {{{Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships}}},
  year         = {{2019}},
}

@inproceedings{6199,
  author       = {{Eggert, Andreas and Steinhoff, Lena and Witte, Carina}},
  title        = {{{Are Gift Purchases an Effective Driver of Customer Loyalty?}}},
  year         = {{2018}},
}

@article{4833,
  author       = {{Steinhoff, Lena and Witte, Carina and Eggert, Andreas}},
  journal      = {{SMR-Journal of Service Management Research}},
  number       = {{2}},
  pages        = {{22----35}},
  title        = {{{Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement}}},
  year         = {{2018}},
}

@article{4834,
  author       = {{Eggert, Andreas and Ulaga, Wolfgang and Frow, Pennie and Payne, Adrian}},
  journal      = {{Industrial Marketing Management}},
  pages        = {{80----90}},
  title        = {{{Conceptualizing and communicating value in business markets: From value in exchange to value in use}}},
  year         = {{2018}},
}

@article{5001,
  author       = {{Garnefeld, Ina and Boehm, Eva and Klimke, Lena and Oestreich, Andrea}},
  journal      = {{Journal of the Academy of Marketing Science}},
  number       = {{6}},
  pages        = {{1133----1147}},
  title        = {{{I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions}}},
  volume       = {{46}},
  year         = {{2018}},
}

@inproceedings{5480,
  author       = {{Salonen, A and Terho, H and Boehm, E and Rajala, R and Virtanen, A}},
  title        = {{{Engaging a product-oriented salesforce in solution sales}}},
  year         = {{2018}},
}

@inproceedings{5481,
  author       = {{Salonen, A and Terho, H and Boehm, E and Rajala, R and Virtanen, A}},
  title        = {{{How to transform a product-focused salesforce to solution sales?}}},
  year         = {{2018}},
}

@article{4836,
  author       = {{Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Boehm, Eva}},
  journal      = {{Industrial Marketing Management}},
  pages        = {{42----55}},
  title        = {{{Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action}}},
  year         = {{2017}},
}

@article{4837,
  author       = {{Payne, Adrian and Frow, Pennie and Eggert, Andreas}},
  journal      = {{Journal of the Academy of Marketing Science}},
  number       = {{4}},
  pages        = {{467----489}},
  title        = {{{The customer value proposition: evolution, development, and application in marketing}}},
  year         = {{2017}},
}

@article{4838,
  author       = {{Eggert, Andreas and Boehm, Eva and Cramer, Christina}},
  journal      = {{Journal of Service Management}},
  number       = {{3}},
  pages        = {{476----498}},
  title        = {{{Business service outsourcing in manufacturing firms: an event study}}},
  year         = {{2017}},
}

@article{4840,
  author       = {{Boehm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}},
  journal      = {{Industrial Marketing Management}},
  pages        = {{101----111}},
  title        = {{{Service transition: A viable option for manufacturing companies with deteriorating financial performance?}}},
  year         = {{2017}},
}

@book{4908,
  editor       = {{Helm, Sabrina and Günter, Bernd and Eggert, Andreas}},
  isbn         = {{9783658109196}},
  publisher    = {{Springer Fachmedien Wiesbaden}},
  title        = {{{Kundenwert}}},
  doi          = {{10.1007/978-3-658-10920-2}},
  year         = {{2017}},
}

@inbook{4941,
  author       = {{Eggert, Andreas}},
  booktitle    = {{Kundenwert}},
  isbn         = {{9783658109196}},
  pages        = {{37--51}},
  publisher    = {{Springer Fachmedien Wiesbaden}},
  title        = {{{Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration}}},
  doi          = {{10.1007/978-3-658-10920-2_2}},
  year         = {{2017}},
}

@inbook{4942,
  author       = {{Helm, Sabrina and Günter, Bernd and Eggert, Andreas}},
  booktitle    = {{Kundenwert}},
  isbn         = {{9783658109196}},
  pages        = {{3--34}},
  publisher    = {{Springer Fachmedien Wiesbaden}},
  title        = {{{Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen}}},
  doi          = {{10.1007/978-3-658-10920-2_1}},
  year         = {{2017}},
}

@inbook{5005,
  author       = {{Garnefeld, Ina and Boehm, Eva and Feider, Lena}},
  booktitle    = {{Kundenwert}},
  pages        = {{599----624}},
  title        = {{{Retourenmanagement zur Steigerung des Kundenwerts}}},
  year         = {{2017}},
}

@inproceedings{5479,
  author       = {{Eggert, Andreas and Steinhoff, Lena and Witte, Carina}},
  title        = {{{The Loyalty Effect of Gift Purchases}}},
  year         = {{2017}},
}

@inproceedings{5482,
  author       = {{Garnefeld, I and Boehm, E and Feider, L}},
  title        = {{{Managing the Necessary Evil: Can Payment Methods Reduce Product Returns}}},
  year         = {{2017}},
}