@inbook{7461,
  author       = {{Fassott, G and Eggert, A}},
  booktitle    = {{Jahrbuch Dienstleistungsmanagement 2002: Electronic Services}},
  editor       = {{Bruhn , M and Stauss, B}},
  pages        = {{491--512}},
  publisher    = {{Gabler}},
  title        = {{{Kundenbeziehungsmanagement für elektronische Dienstleistungen}}},
  year         = {{2002}},
}

@inbook{7462,
  author       = {{Bliemel, F and Eggert, A}},
  booktitle    = {{Roadm@p to E-Business}},
  editor       = {{Schögel, M and Tomczak, T and Belz, C}},
  pages        = {{620--633}},
  publisher    = {{Thexis}},
  title        = {{{Kundenbindung mit Electronic Commerce}}},
  year         = {{2001}},
}

@book{7662,
  editor       = {{Eggert, A and Fassott, G}},
  publisher    = {{Schäffer-Poeschel}},
  title        = {{{eCRM – Electronic Customer Relationship Management: Management der Kundenbeziehungen im Internet-Zeitalter}}},
  year         = {{2001}},
}

@inbook{7665,
  author       = {{Eggert, A}},
  booktitle    = {{eCRM – Electronic Customer Relationship Management: Management der Kundenbeziehungen im Internet-Zeitalter}},
  editor       = {{Eggert, A and Fassott, G}},
  pages        = {{87--106}},
  publisher    = {{Schäffer-Poeschel}},
  title        = {{{Konzeptionelle Grundlagen des elektronischen Kundenbeziehungsmanagements}}},
  year         = {{2001}},
}

@inbook{7666,
  author       = {{Eggert, A and Fassott, G}},
  booktitle    = {{eCRM – Electronic Customer Relationship Management: Management der Kundenbeziehungen im Internet-Zeitalter}},
  editor       = {{Eggert, A and Fassott, G}},
  pages        = {{1--11}},
  publisher    = {{Schäffer-Poeschel}},
  title        = {{{Elektronisches Kundenbeziehungsmanagement (eCRM)}}},
  year         = {{2001}},
}

@article{4904,
  author       = {{Eggert, Andreas}},
  journal      = {{Marketing - Zeitschrift für Forschung und Praxis}},
  title        = {{{Konzeptualisierung und Operationalisierung der Kundenbindung aus Kundensicht}}},
  year         = {{2000}},
}

@article{4906,
  author       = {{Eggert, Andreas and Helm, Sabrina}},
  issn         = {{0025-3863}},
  journal      = {{der markt}},
  number       = {{2}},
  pages        = {{63--72}},
  publisher    = {{Springer Nature}},
  title        = {{{Determinanten der Weiterempfehlung: Kundenzufriedenheit oder Kundenbindung?}}},
  doi          = {{10.1007/bf03036347}},
  volume       = {{39}},
  year         = {{2000}},
}

@inbook{7667,
  author       = {{Bliemel, F and Eggert, A and Adolphs, K}},
  booktitle    = {{Electronic Commerce}},
  editor       = {{Bliemel, F and Fassott, G and Theobald, A}},
  pages        = {{205--217}},
  publisher    = {{Gabler}},
  title        = {{{Preispolitik mit Electronic Commerce}}},
  year         = {{2000}},
}

@inbook{7670,
  author       = {{Bliemel, F and Eggert, A}},
  booktitle    = {{Jahrbuch für Dienstleistungsmanagement 2000 - Kundenbeziehungen im Dienstleistungsbereich}},
  editor       = {{Bruhn , M and Stauss, B}},
  pages        = {{197--211}},
  publisher    = {{Gabler}},
  title        = {{{Stärkt Customer Care die Kundenbeziehung? Eine kausalanalytische Untersuchung aus Kundensicht}}},
  year         = {{2000}},
}

@book{7663,
  editor       = {{Eggert, A}},
  publisher    = {{Gabler}},
  title        = {{{Kundenbindung aus Kundensicht: Konzeptualisierung, Operationalisierung, Verhaltenswirksamkeit}}},
  year         = {{1999}},
}

@article{4905,
  author       = {{Bliemel, Friedhelm and Eggert, Andreas}},
  journal      = {{Marketing - Zeitschrift für Forschung und Praxis}},
  title        = {{{Kundenbindung - die neue Sollstrategie?}}},
  year         = {{1998}},
}