[{"type":"journal_article","department":[{"_id":"180"}],"date_created":"2019-09-30T07:22:24Z","publication":"Industrial Marketing Management","citation":{"chicago":"Eggert, Andreas, Michael Kleinaltenkamp, and Vishal Kashyap. “Mapping Value in Business Markets: An Integrative Framework.” <i>Industrial Marketing Management</i> 79 (2019): 13--20.","short":"A. Eggert, M. Kleinaltenkamp, V. Kashyap, Industrial Marketing Management 79 (2019) 13--20.","ieee":"A. Eggert, M. Kleinaltenkamp, and V. Kashyap, “Mapping Value in Business Markets: An Integrative Framework,” <i>Industrial Marketing Management</i>, vol. 79, pp. 13--20, 2019.","apa":"Eggert, A., Kleinaltenkamp, M., &#38; Kashyap, V. (2019). Mapping Value in Business Markets: An Integrative Framework. <i>Industrial Marketing Management</i>, <i>79</i>, 13--20.","bibtex":"@article{Eggert_Kleinaltenkamp_Kashyap_2019, title={Mapping Value in Business Markets: An Integrative Framework}, volume={79}, journal={Industrial Marketing Management}, author={Eggert, Andreas and Kleinaltenkamp, Michael and Kashyap, Vishal}, year={2019}, pages={13--20} }","ama":"Eggert A, Kleinaltenkamp M, Kashyap V. Mapping Value in Business Markets: An Integrative Framework. <i>Industrial Marketing Management</i>. 2019;79:13--20.","mla":"Eggert, Andreas, et al. “Mapping Value in Business Markets: An Integrative Framework.” <i>Industrial Marketing Management</i>, vol. 79, 2019, pp. 13--20."},"user_id":"57352","volume":79,"page":"13--20","_id":"13454","language":[{"iso":"eng"}],"date_updated":"2022-01-06T06:51:36Z","intvolume":"        79","title":"Mapping Value in Business Markets: An Integrative Framework","status":"public","year":"2019","author":[{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"},{"full_name":"Kleinaltenkamp, Michael","last_name":"Kleinaltenkamp","first_name":"Michael"},{"full_name":"Kashyap, Vishal","last_name":"Kashyap","first_name":"Vishal"}]},{"page":"595--616","language":[{"iso":"eng"}],"_id":"13455","user_id":"57352","volume":47,"status":"public","title":"Exploring the link between payment schemes and customer fraud: a mental accounting perspective","year":"2019","author":[{"full_name":"Garnefeld, Ina","last_name":"Garnefeld","first_name":"Ina"},{"last_name":"Eggert","first_name":"Andreas","full_name":"Eggert, Andreas"},{"full_name":"Husemann-Kopetzky, Markus","first_name":"Markus","last_name":"Husemann-Kopetzky"},{"first_name":"Eva","last_name":"Boehm","full_name":"Boehm, Eva"}],"date_updated":"2022-01-06T06:51:36Z","intvolume":"        47","date_created":"2019-09-30T07:27:46Z","type":"journal_article","department":[{"_id":"180"}],"publication":"Journal of the Academy of Marketing Science","issue":"4","citation":{"short":"I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, E. Boehm, Journal of the Academy of Marketing Science 47 (2019) 595--616.","chicago":"Garnefeld, Ina, Andreas Eggert, Markus Husemann-Kopetzky, and Eva Boehm. “Exploring the Link between Payment Schemes and Customer Fraud: A Mental Accounting Perspective.” <i>Journal of the Academy of Marketing Science</i> 47, no. 4 (2019): 595--616.","apa":"Garnefeld, I., Eggert, A., Husemann-Kopetzky, M., &#38; Boehm, E. (2019). Exploring the link between payment schemes and customer fraud: a mental accounting perspective. <i>Journal of the Academy of Marketing Science</i>, <i>47</i>(4), 595--616.","ieee":"I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, and E. Boehm, “Exploring the link between payment schemes and customer fraud: a mental accounting perspective,” <i>Journal of the Academy of Marketing Science</i>, vol. 47, no. 4, pp. 595--616, 2019.","ama":"Garnefeld I, Eggert A, Husemann-Kopetzky M, Boehm E. Exploring the link between payment schemes and customer fraud: a mental accounting perspective. <i>Journal of the Academy of Marketing Science</i>. 2019;47(4):595--616.","bibtex":"@article{Garnefeld_Eggert_Husemann-Kopetzky_Boehm_2019, title={Exploring the link between payment schemes and customer fraud: a mental accounting perspective}, volume={47}, number={4}, journal={Journal of the Academy of Marketing Science}, author={Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Boehm, Eva}, year={2019}, pages={595--616} }","mla":"Garnefeld, Ina, et al. “Exploring the Link between Payment Schemes and Customer Fraud: A Mental Accounting Perspective.” <i>Journal of the Academy of Marketing Science</i>, vol. 47, no. 4, 2019, pp. 595--616."}},{"citation":{"chicago":"Eggert, Andreas, Eva Boehm, Rodi Akalan, and Heiko Gebauer. “Service Growth by Acquisition – An Event Study.” 9th BMM-EMAC Biennial International Conference on Business Market Management, 2019.","short":"A. Eggert, E. Boehm, R. Akalan, H. Gebauer, (2019).","apa":"Eggert, A., Boehm, E., Akalan, R., &#38; Gebauer, H. (2019). Service Growth by Acquisition – An Event Study.","ieee":"A. Eggert, E. Boehm, R. Akalan, and H. Gebauer, “Service Growth by Acquisition – An Event Study.” 2019.","ama":"Eggert A, Boehm E, Akalan R, Gebauer H. Service Growth by Acquisition – An Event Study. 2019.","bibtex":"@article{Eggert_Boehm_Akalan_Gebauer_2019, series={9th BMM-EMAC Biennial International Conference on Business Market Management}, title={Service Growth by Acquisition – An Event Study}, author={Eggert, Andreas and Boehm, Eva and Akalan, Rodi and Gebauer, Heiko}, year={2019}, collection={9th BMM-EMAC Biennial International Conference on Business Market Management} }","mla":"Eggert, Andreas, et al. <i>Service Growth by Acquisition – An Event Study</i>. 2019."},"type":"conference","department":[{"_id":"19"},{"_id":"180"}],"date_created":"2019-09-30T07:35:33Z","date_updated":"2022-01-06T06:51:36Z","title":"Service Growth by Acquisition – An Event Study","year":"2019","status":"public","author":[{"last_name":"Eggert","first_name":"Andreas","full_name":"Eggert, Andreas"},{"first_name":"Eva","last_name":"Boehm","full_name":"Boehm, Eva"},{"full_name":"Akalan, Rodi","last_name":"Akalan","first_name":"Rodi"},{"first_name":"Heiko","last_name":"Gebauer","full_name":"Gebauer, Heiko"}],"user_id":"57352","language":[{"iso":"eng"}],"_id":"13456","series_title":"9th BMM-EMAC Biennial International Conference on Business Market Management"},{"status":"public","year":"2019","title":"Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships","author":[{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"},{"first_name":"Lena","last_name":"Steinhoff","full_name":"Steinhoff, Lena"},{"full_name":"Witte, Carina","first_name":"Carina","last_name":"Witte"}],"date_updated":"2022-01-06T06:51:36Z","language":[{"iso":"eng"}],"_id":"13457","user_id":"57352","publication":"Journal of Marketing","citation":{"ama":"Eggert A, Steinhoff L, Witte C. Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships. <i>Journal of Marketing</i>. 2019.","bibtex":"@article{Eggert_Steinhoff_Witte_2019, title={Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships}, journal={Journal of Marketing}, author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2019} }","mla":"Eggert, Andreas, et al. “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships.” <i>Journal of Marketing</i>, 2019.","short":"A. Eggert, L. Steinhoff, C. Witte, Journal of Marketing (2019).","chicago":"Eggert, Andreas, Lena Steinhoff, and Carina Witte. “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships.” <i>Journal of Marketing</i>, 2019.","apa":"Eggert, A., Steinhoff, L., &#38; Witte, C. (2019). Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships. <i>Journal of Marketing</i>.","ieee":"A. Eggert, L. Steinhoff, and C. Witte, “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships,” <i>Journal of Marketing</i>, 2019."},"date_created":"2019-09-30T07:42:15Z","type":"journal_article","department":[{"_id":"180"}]},{"date_created":"2018-12-13T16:16:50Z","type":"conference","department":[{"_id":"19"},{"_id":"180"}],"citation":{"bibtex":"@article{Eggert_Steinhoff_Witte_2018, series={2018 Winter AMA Conference Proceedings}, title={Are Gift Purchases an Effective Driver of Customer Loyalty?}, author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2018}, collection={2018 Winter AMA Conference Proceedings} }","ama":"Eggert A, Steinhoff L, Witte C. Are Gift Purchases an Effective Driver of Customer Loyalty? 2018.","short":"A. Eggert, L. Steinhoff, C. Witte, (2018).","chicago":"Eggert, Andreas, Lena Steinhoff, and Carina Witte. “Are Gift Purchases an Effective Driver of Customer Loyalty?” 2018 Winter AMA Conference Proceedings, 2018.","ieee":"A. Eggert, L. Steinhoff, and C. Witte, “Are Gift Purchases an Effective Driver of Customer Loyalty?” 2018.","apa":"Eggert, A., Steinhoff, L., &#38; Witte, C. (2018). Are Gift Purchases an Effective Driver of Customer Loyalty?","mla":"Eggert, Andreas, et al. <i>Are Gift Purchases an Effective Driver of Customer Loyalty?</i> 2018."},"series_title":"2018 Winter AMA Conference Proceedings","_id":"6199","language":[{"iso":"eng"}],"user_id":"57352","year":"2018","title":"Are Gift Purchases an Effective Driver of Customer Loyalty?","status":"public","author":[{"first_name":"Andreas","last_name":"Eggert","full_name":"Eggert, Andreas"},{"full_name":"Steinhoff, Lena","last_name":"Steinhoff","first_name":"Lena"},{"full_name":"Witte, Carina","first_name":"Carina","last_name":"Witte"}],"date_updated":"2022-01-06T07:02:56Z"},{"issue":"2","publication":"SMR-Journal of Service Management Research","citation":{"apa":"Steinhoff, L., Witte, C., &#38; Eggert, A. (2018). Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement. <i>SMR-Journal of Service Management Research</i>, (2), 22--35.","mla":"Steinhoff, Lena, et al. “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement.” <i>SMR-Journal of Service Management Research</i>, no. 2, 2018, pp. 22--35.","ieee":"L. Steinhoff, C. Witte, and A. Eggert, “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement,” <i>SMR-Journal of Service Management Research</i>, no. 2, pp. 22--35, 2018.","chicago":"Steinhoff, Lena, Carina Witte, and Andreas Eggert. “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement.” <i>SMR-Journal of Service Management Research</i>, no. 2 (2018): 22--35.","short":"L. Steinhoff, C. Witte, A. Eggert, SMR-Journal of Service Management Research (2018) 22--35.","ama":"Steinhoff L, Witte C, Eggert A. Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement. <i>SMR-Journal of Service Management Research</i>. 2018;(2):22--35.","bibtex":"@article{Steinhoff_Witte_Eggert_2018, title={Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement}, number={2}, journal={SMR-Journal of Service Management Research}, author={Steinhoff, Lena and Witte, Carina and Eggert, Andreas}, year={2018}, pages={22--35} }"},"date_created":"2018-10-25T07:30:10Z","type":"journal_article","department":[{"_id":"180"}],"year":"2018","status":"public","title":"Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement","author":[{"full_name":"Steinhoff, Lena","last_name":"Steinhoff","first_name":"Lena"},{"full_name":"Witte, Carina","last_name":"Witte","first_name":"Carina"},{"first_name":"Andreas","last_name":"Eggert","full_name":"Eggert, Andreas"}],"date_updated":"2022-01-06T07:01:26Z","page":"22--35","_id":"4833","user_id":"57352"},{"date_updated":"2022-01-06T07:01:26Z","title":"Conceptualizing and communicating value in business markets: From value in exchange to value in use","year":"2018","status":"public","author":[{"last_name":"Eggert","first_name":"Andreas","full_name":"Eggert, Andreas"},{"last_name":"Ulaga","first_name":"Wolfgang","full_name":"Ulaga, Wolfgang"},{"full_name":"Frow, Pennie","first_name":"Pennie","last_name":"Frow"},{"full_name":"Payne, Adrian","last_name":"Payne","first_name":"Adrian"}],"user_id":"57352","page":"80--90","_id":"4834","publication":"Industrial Marketing Management","citation":{"mla":"Eggert, Andreas, et al. “Conceptualizing and Communicating Value in Business Markets: From Value in Exchange to Value in Use.” <i>Industrial Marketing Management</i>, 2018, pp. 80--90.","bibtex":"@article{Eggert_Ulaga_Frow_Payne_2018, title={Conceptualizing and communicating value in business markets: From value in exchange to value in use}, journal={Industrial Marketing Management}, author={Eggert, Andreas and Ulaga, Wolfgang and Frow, Pennie and Payne, Adrian}, year={2018}, pages={80--90} }","ama":"Eggert A, Ulaga W, Frow P, Payne A. Conceptualizing and communicating value in business markets: From value in exchange to value in use. <i>Industrial Marketing Management</i>. 2018:80--90.","ieee":"A. Eggert, W. Ulaga, P. Frow, and A. Payne, “Conceptualizing and communicating value in business markets: From value in exchange to value in use,” <i>Industrial Marketing Management</i>, pp. 80--90, 2018.","apa":"Eggert, A., Ulaga, W., Frow, P., &#38; Payne, A. (2018). Conceptualizing and communicating value in business markets: From value in exchange to value in use. <i>Industrial Marketing Management</i>, 80--90.","chicago":"Eggert, Andreas, Wolfgang Ulaga, Pennie Frow, and Adrian Payne. “Conceptualizing and Communicating Value in Business Markets: From Value in Exchange to Value in Use.” <i>Industrial Marketing Management</i>, 2018, 80--90.","short":"A. Eggert, W. Ulaga, P. Frow, A. Payne, Industrial Marketing Management (2018) 80--90."},"type":"journal_article","department":[{"_id":"180"}],"date_created":"2018-10-25T08:11:17Z"},{"date_updated":"2022-01-06T07:01:34Z","intvolume":"        46","title":"I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions","status":"public","year":"2018","author":[{"full_name":"Garnefeld, Ina","last_name":"Garnefeld","first_name":"Ina"},{"full_name":"Boehm, Eva","last_name":"Boehm","first_name":"Eva"},{"full_name":"Klimke, Lena","last_name":"Klimke","first_name":"Lena"},{"full_name":"Oestreich, Andrea","first_name":"Andrea","last_name":"Oestreich"}],"user_id":"57352","volume":46,"page":"1133--1147","language":[{"iso":"eng"}],"_id":"5001","publication":"Journal of the Academy of Marketing Science","issue":"6","citation":{"mla":"Garnefeld, Ina, et al. “I Thought It Was over, but Now It Is Back: Customer Reactions to Ex Post Time Extensions of Sales Promotions.” <i>Journal of the Academy of Marketing Science</i>, vol. 46, no. 6, 2018, pp. 1133--1147.","apa":"Garnefeld, I., Boehm, E., Klimke, L., &#38; Oestreich, A. (2018). I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions. <i>Journal of the Academy of Marketing Science</i>, <i>46</i>(6), 1133--1147.","ieee":"I. Garnefeld, E. Boehm, L. Klimke, and A. Oestreich, “I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions,” <i>Journal of the Academy of Marketing Science</i>, vol. 46, no. 6, pp. 1133--1147, 2018.","ama":"Garnefeld I, Boehm E, Klimke L, Oestreich A. I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions. <i>Journal of the Academy of Marketing Science</i>. 2018;46(6):1133--1147.","short":"I. Garnefeld, E. Boehm, L. Klimke, A. Oestreich, Journal of the Academy of Marketing Science 46 (2018) 1133--1147.","chicago":"Garnefeld, Ina, Eva Boehm, Lena Klimke, and Andrea Oestreich. “I Thought It Was over, but Now It Is Back: Customer Reactions to Ex Post Time Extensions of Sales Promotions.” <i>Journal of the Academy of Marketing Science</i> 46, no. 6 (2018): 1133--1147.","bibtex":"@article{Garnefeld_Boehm_Klimke_Oestreich_2018, title={I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions}, volume={46}, number={6}, journal={Journal of the Academy of Marketing Science}, author={Garnefeld, Ina and Boehm, Eva and Klimke, Lena and Oestreich, Andrea}, year={2018}, pages={1133--1147} }"},"type":"journal_article","department":[{"_id":"178"},{"_id":"180"}],"date_created":"2018-10-30T08:21:58Z"},{"citation":{"bibtex":"@article{Salonen_Terho_Boehm_Rajala_Virtanen_2018, series={ISBM 2018 Academic Conference}, title={Engaging a product-oriented salesforce in solution sales}, author={Salonen, A and Terho, H and Boehm, E and Rajala, R and Virtanen, A}, year={2018}, collection={ISBM 2018 Academic Conference} }","ama":"Salonen A, Terho H, Boehm E, Rajala R, Virtanen A. Engaging a product-oriented salesforce in solution sales. 2018.","mla":"Salonen, A., et al. <i>Engaging a Product-Oriented Salesforce in Solution Sales</i>. 2018.","short":"A. Salonen, H. Terho, E. Boehm, R. Rajala, A. Virtanen, (2018).","chicago":"Salonen, A, H Terho, E Boehm, R Rajala, and A Virtanen. “Engaging a Product-Oriented Salesforce in Solution Sales.” ISBM 2018 Academic Conference, 2018.","ieee":"A. Salonen, H. Terho, E. Boehm, R. Rajala, and A. Virtanen, “Engaging a product-oriented salesforce in solution sales.” 2018.","apa":"Salonen, A., Terho, H., Boehm, E., Rajala, R., &#38; Virtanen, A. (2018). Engaging a product-oriented salesforce in solution sales."},"date_created":"2018-11-12T10:16:03Z","type":"conference","department":[{"_id":"19"},{"_id":"180"}],"status":"public","year":"2018","title":"Engaging a product-oriented salesforce in solution sales","author":[{"full_name":"Salonen, A","last_name":"Salonen","first_name":"A"},{"full_name":"Terho, H","last_name":"Terho","first_name":"H"},{"first_name":"E","last_name":"Boehm","full_name":"Boehm, E"},{"last_name":"Rajala","first_name":"R","full_name":"Rajala, R"},{"full_name":"Virtanen, A","first_name":"A","last_name":"Virtanen"}],"date_updated":"2022-01-06T07:01:56Z","_id":"5480","series_title":"ISBM 2018 Academic Conference","language":[{"iso":"eng"}],"user_id":"57352"},{"date_updated":"2022-01-06T07:01:56Z","title":"How to transform a product-focused salesforce to solution sales?","year":"2018","status":"public","author":[{"first_name":"A","last_name":"Salonen","full_name":"Salonen, A"},{"full_name":"Terho, H","last_name":"Terho","first_name":"H"},{"last_name":"Boehm","first_name":"E","full_name":"Boehm, E"},{"full_name":"Rajala, R","first_name":"R","last_name":"Rajala"},{"first_name":"A","last_name":"Virtanen","full_name":"Virtanen, A"}],"user_id":"57352","_id":"5481","series_title":"47rd European Marketing Academy (EMAC) Annual Conference","language":[{"iso":"eng"}],"citation":{"short":"A. Salonen, H. Terho, E. Boehm, R. Rajala, A. Virtanen, (2018).","chicago":"Salonen, A, H Terho, E Boehm, R Rajala, and A Virtanen. “How to Transform a Product-Focused Salesforce to Solution Sales?” 47rd European Marketing Academy (EMAC) Annual Conference, 2018.","ieee":"A. Salonen, H. Terho, E. Boehm, R. Rajala, and A. Virtanen, “How to transform a product-focused salesforce to solution sales?” 2018.","apa":"Salonen, A., Terho, H., Boehm, E., Rajala, R., &#38; Virtanen, A. (2018). How to transform a product-focused salesforce to solution sales?","bibtex":"@article{Salonen_Terho_Boehm_Rajala_Virtanen_2018, series={47rd European Marketing Academy (EMAC) Annual Conference}, title={How to transform a product-focused salesforce to solution sales?}, author={Salonen, A and Terho, H and Boehm, E and Rajala, R and Virtanen, A}, year={2018}, collection={47rd European Marketing Academy (EMAC) Annual Conference} }","ama":"Salonen A, Terho H, Boehm E, Rajala R, Virtanen A. How to transform a product-focused salesforce to solution sales? 2018.","mla":"Salonen, A., et al. <i>How to Transform a Product-Focused Salesforce to Solution Sales?</i> 2018."},"type":"conference","department":[{"_id":"19"},{"_id":"180"}],"date_created":"2018-11-12T10:18:53Z"},{"publication":"Industrial Marketing Management","citation":{"ama":"Terho H, Eggert A, Ulaga W, Haas A, Boehm E. Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. <i>Industrial Marketing Management</i>. 2017:42--55.","bibtex":"@article{Terho_Eggert_Ulaga_Haas_Boehm_2017, title={Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action}, journal={Industrial Marketing Management}, author={Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Boehm, Eva}, year={2017}, pages={42--55} }","mla":"Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” <i>Industrial Marketing Management</i>, 2017, pp. 42--55.","short":"H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Boehm, Industrial Marketing Management (2017) 42--55.","chicago":"Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva Boehm. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.” <i>Industrial Marketing Management</i>, 2017, 42--55.","apa":"Terho, H., Eggert, A., Ulaga, W., Haas, A., &#38; Boehm, E. (2017). Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. <i>Industrial Marketing Management</i>, 42--55.","ieee":"H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Boehm, “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action,” <i>Industrial Marketing Management</i>, pp. 42--55, 2017."},"date_created":"2018-10-25T08:13:01Z","type":"journal_article","department":[{"_id":"180"}],"status":"public","title":"Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action","year":"2017","author":[{"first_name":"Harri","last_name":"Terho","full_name":"Terho, Harri"},{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"},{"last_name":"Ulaga","first_name":"Wolfgang","full_name":"Ulaga, Wolfgang"},{"full_name":"Haas, Alexander","last_name":"Haas","first_name":"Alexander"},{"full_name":"Boehm, Eva","first_name":"Eva","last_name":"Boehm"}],"date_updated":"2022-01-06T07:01:26Z","page":"42--55","language":[{"iso":"eng"}],"_id":"4836","user_id":"57352"},{"_id":"4837","page":"467--489","user_id":"57352","author":[{"last_name":"Payne","first_name":"Adrian","full_name":"Payne, Adrian"},{"first_name":"Pennie","last_name":"Frow","full_name":"Frow, Pennie"},{"first_name":"Andreas","last_name":"Eggert","full_name":"Eggert, Andreas"}],"year":"2017","status":"public","title":"The customer value proposition: evolution, development, and application in marketing","date_updated":"2022-01-06T07:01:26Z","date_created":"2018-10-25T08:14:30Z","department":[{"_id":"180"}],"type":"journal_article","citation":{"short":"A. Payne, P. Frow, A. Eggert, Journal of the Academy of Marketing Science (2017) 467--489.","chicago":"Payne, Adrian, Pennie Frow, and Andreas Eggert. “The Customer Value Proposition: Evolution, Development, and Application in Marketing.” <i>Journal of the Academy of Marketing Science</i>, no. 4 (2017): 467--489.","ieee":"A. Payne, P. Frow, and A. Eggert, “The customer value proposition: evolution, development, and application in marketing,” <i>Journal of the Academy of Marketing Science</i>, no. 4, pp. 467--489, 2017.","apa":"Payne, A., Frow, P., &#38; Eggert, A. (2017). The customer value proposition: evolution, development, and application in marketing. <i>Journal of the Academy of Marketing Science</i>, (4), 467--489.","bibtex":"@article{Payne_Frow_Eggert_2017, title={The customer value proposition: evolution, development, and application in marketing}, number={4}, journal={Journal of the Academy of Marketing Science}, author={Payne, Adrian and Frow, Pennie and Eggert, Andreas}, year={2017}, pages={467--489} }","ama":"Payne A, Frow P, Eggert A. The customer value proposition: evolution, development, and application in marketing. <i>Journal of the Academy of Marketing Science</i>. 2017;(4):467--489.","mla":"Payne, Adrian, et al. “The Customer Value Proposition: Evolution, Development, and Application in Marketing.” <i>Journal of the Academy of Marketing Science</i>, no. 4, 2017, pp. 467--489."},"publication":"Journal of the Academy of Marketing Science","issue":"4"},{"type":"journal_article","department":[{"_id":"180"}],"date_created":"2018-10-25T08:15:42Z","issue":"3","publication":"Journal of Service Management","citation":{"mla":"Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” <i>Journal of Service Management</i>, no. 3, 2017, pp. 476--498.","bibtex":"@article{Eggert_Boehm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, number={3}, journal={Journal of Service Management}, author={Eggert, Andreas and Boehm, Eva and Cramer, Christina}, year={2017}, pages={476--498} }","ama":"Eggert A, Boehm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. <i>Journal of Service Management</i>. 2017;(3):476--498.","ieee":"A. Eggert, E. Boehm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” <i>Journal of Service Management</i>, no. 3, pp. 476--498, 2017.","apa":"Eggert, A., Boehm, E., &#38; Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. <i>Journal of Service Management</i>, (3), 476--498.","chicago":"Eggert, Andreas, Eva Boehm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” <i>Journal of Service Management</i>, no. 3 (2017): 476--498.","short":"A. Eggert, E. Boehm, C. Cramer, Journal of Service Management (2017) 476--498."},"user_id":"57352","page":"476--498","_id":"4838","language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:01:26Z","status":"public","year":"2017","title":"Business service outsourcing in manufacturing firms: an event study","author":[{"full_name":"Eggert, Andreas","last_name":"Eggert","first_name":"Andreas"},{"first_name":"Eva","last_name":"Boehm","full_name":"Boehm, Eva"},{"full_name":"Cramer, Christina","first_name":"Christina","last_name":"Cramer"}]},{"_id":"4840","page":"101--111","user_id":"57352","author":[{"full_name":"Boehm, Eva","last_name":"Boehm","first_name":"Eva"},{"full_name":"Eggert, Andreas","last_name":"Eggert","first_name":"Andreas"},{"first_name":"Christoph","last_name":"Thiesbrummel","full_name":"Thiesbrummel, Christoph"}],"status":"public","title":"Service transition: A viable option for manufacturing companies with deteriorating financial performance?","year":"2017","date_updated":"2022-01-06T07:01:27Z","date_created":"2018-10-25T08:18:08Z","department":[{"_id":"180"}],"type":"journal_article","citation":{"chicago":"Boehm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” <i>Industrial Marketing Management</i>, 2017, 101--111.","short":"E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017) 101--111.","ieee":"E. Boehm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with deteriorating financial performance?,” <i>Industrial Marketing Management</i>, pp. 101--111, 2017.","apa":"Boehm, E., Eggert, A., &#38; Thiesbrummel, C. (2017). Service transition: A viable option for manufacturing companies with deteriorating financial performance? <i>Industrial Marketing Management</i>, 101--111.","bibtex":"@article{Boehm_Eggert_Thiesbrummel_2017, title={Service transition: A viable option for manufacturing companies with deteriorating financial performance?}, journal={Industrial Marketing Management}, author={Boehm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}, year={2017}, pages={101--111} }","ama":"Boehm E, Eggert A, Thiesbrummel C. Service transition: A viable option for manufacturing companies with deteriorating financial performance? <i>Industrial Marketing Management</i>. 2017:101--111.","mla":"Boehm, Eva, et al. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” <i>Industrial Marketing Management</i>, 2017, pp. 101--111."},"publication":"Industrial Marketing Management"},{"editor":[{"first_name":"Sabrina","last_name":"Helm","full_name":"Helm, Sabrina"},{"first_name":"Bernd","last_name":"Günter","full_name":"Günter, Bernd"},{"full_name":"Eggert, Andreas","last_name":"Eggert","first_name":"Andreas"}],"user_id":"57352","doi":"10.1007/978-3-658-10920-2","_id":"4908","publisher":"Springer Fachmedien Wiesbaden","publication_status":"published","date_updated":"2022-01-06T07:01:29Z","publication_identifier":{"isbn":["9783658109196","9783658109202"]},"year":"2017","status":"public","title":"Kundenwert","department":[{"_id":"178"},{"_id":"180"}],"type":"book_editor","date_created":"2018-10-26T08:35:05Z","place":"Wiesbaden","citation":{"bibtex":"@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={<a href=\"https://doi.org/10.1007/978-3-658-10920-2\">10.1007/978-3-658-10920-2</a>}, publisher={Springer Fachmedien Wiesbaden}, year={2017} }","ama":"Helm S, Günter B, Eggert A, eds. <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien Wiesbaden; 2017. doi:<a href=\"https://doi.org/10.1007/978-3-658-10920-2\">10.1007/978-3-658-10920-2</a>","mla":"Helm, Sabrina, et al., editors. <i>Kundenwert</i>. Springer Fachmedien Wiesbaden, 2017, doi:<a href=\"https://doi.org/10.1007/978-3-658-10920-2\">10.1007/978-3-658-10920-2</a>.","short":"S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017.","chicago":"Helm, Sabrina, Bernd Günter, and Andreas Eggert, eds. <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. <a href=\"https://doi.org/10.1007/978-3-658-10920-2\">https://doi.org/10.1007/978-3-658-10920-2</a>.","ieee":"S. Helm, B. Günter, and A. Eggert, Eds., <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien Wiesbaden, 2017.","apa":"Helm, S., Günter, B., &#38; Eggert, A. (Eds.). (2017). <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien Wiesbaden. <a href=\"https://doi.org/10.1007/978-3-658-10920-2\">https://doi.org/10.1007/978-3-658-10920-2</a>"}},{"user_id":"57352","doi":"10.1007/978-3-658-10920-2_2","page":"37-51","_id":"4941","publisher":"Springer Fachmedien Wiesbaden","publication_status":"published","date_updated":"2022-01-06T07:01:30Z","title":"Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration","status":"public","year":"2017","author":[{"first_name":"Andreas","last_name":"Eggert","full_name":"Eggert, Andreas"}],"publication_identifier":{"isbn":["9783658109196","9783658109202"]},"type":"book_chapter","department":[{"_id":"178"},{"_id":"180"}],"date_created":"2018-10-26T09:57:19Z","place":"Wiesbaden","publication":"Kundenwert","citation":{"bibtex":"@inbook{Eggert_2017, place={Wiesbaden}, title={Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration}, DOI={<a href=\"https://doi.org/10.1007/978-3-658-10920-2_2\">10.1007/978-3-658-10920-2_2</a>}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Eggert, Andreas}, year={2017}, pages={37–51} }","ama":"Eggert A. Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration. In: <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien Wiesbaden; 2017:37-51. doi:<a href=\"https://doi.org/10.1007/978-3-658-10920-2_2\">10.1007/978-3-658-10920-2_2</a>","mla":"Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” <i>Kundenwert</i>, Springer Fachmedien Wiesbaden, 2017, pp. 37–51, doi:<a href=\"https://doi.org/10.1007/978-3-658-10920-2_2\">10.1007/978-3-658-10920-2_2</a>.","short":"A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 37–51.","chicago":"Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” In <i>Kundenwert</i>, 37–51. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. <a href=\"https://doi.org/10.1007/978-3-658-10920-2_2\">https://doi.org/10.1007/978-3-658-10920-2_2</a>.","ieee":"A. Eggert, “Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration,” in <i>Kundenwert</i>, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 37–51.","apa":"Eggert, A. (2017). Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration. In <i>Kundenwert</i> (pp. 37–51). Wiesbaden: Springer Fachmedien Wiesbaden. <a href=\"https://doi.org/10.1007/978-3-658-10920-2_2\">https://doi.org/10.1007/978-3-658-10920-2_2</a>"}},{"publication":"Kundenwert","citation":{"ieee":"S. Helm, B. Günter, and A. Eggert, “Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen,” in <i>Kundenwert</i>, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 3–34.","apa":"Helm, S., Günter, B., &#38; Eggert, A. (2017). Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In <i>Kundenwert</i> (pp. 3–34). Wiesbaden: Springer Fachmedien Wiesbaden. <a href=\"https://doi.org/10.1007/978-3-658-10920-2_1\">https://doi.org/10.1007/978-3-658-10920-2_1</a>","chicago":"Helm, Sabrina, Bernd Günter, and Andreas Eggert. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” In <i>Kundenwert</i>, 3–34. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. <a href=\"https://doi.org/10.1007/978-3-658-10920-2_1\">https://doi.org/10.1007/978-3-658-10920-2_1</a>.","short":"S. Helm, B. Günter, A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 3–34.","mla":"Helm, Sabrina, et al. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” <i>Kundenwert</i>, Springer Fachmedien Wiesbaden, 2017, pp. 3–34, doi:<a href=\"https://doi.org/10.1007/978-3-658-10920-2_1\">10.1007/978-3-658-10920-2_1</a>.","bibtex":"@inbook{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen}, DOI={<a href=\"https://doi.org/10.1007/978-3-658-10920-2_1\">10.1007/978-3-658-10920-2_1</a>}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Helm, Sabrina and Günter, Bernd and Eggert, Andreas}, year={2017}, pages={3–34} }","ama":"Helm S, Günter B, Eggert A. Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In: <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien Wiesbaden; 2017:3-34. doi:<a href=\"https://doi.org/10.1007/978-3-658-10920-2_1\">10.1007/978-3-658-10920-2_1</a>"},"date_created":"2018-10-26T09:58:46Z","place":"Wiesbaden","type":"book_chapter","department":[{"_id":"178"},{"_id":"180"}],"title":"Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen","status":"public","year":"2017","publication_identifier":{"isbn":["9783658109196","9783658109202"]},"author":[{"first_name":"Sabrina","last_name":"Helm","full_name":"Helm, Sabrina"},{"full_name":"Günter, Bernd","first_name":"Bernd","last_name":"Günter"},{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"}],"publication_status":"published","date_updated":"2022-01-06T07:01:30Z","page":"3-34","publisher":"Springer Fachmedien Wiesbaden","_id":"4942","user_id":"57352","doi":"10.1007/978-3-658-10920-2_1"},{"date_created":"2018-10-30T09:14:02Z","type":"book_chapter","department":[{"_id":"178"},{"_id":"180"}],"publication":"Kundenwert","citation":{"ieee":"I. Garnefeld, E. Boehm, and L. Feider, “Retourenmanagement zur Steigerung des Kundenwerts,” in <i>Kundenwert</i>, 2017, pp. 599--624.","apa":"Garnefeld, I., Boehm, E., &#38; Feider, L. (2017). Retourenmanagement zur Steigerung des Kundenwerts. In <i>Kundenwert</i> (pp. 599--624).","mla":"Garnefeld, Ina, et al. “Retourenmanagement Zur Steigerung Des Kundenwerts.” <i>Kundenwert</i>, 2017, pp. 599--624.","bibtex":"@inbook{Garnefeld_Boehm_Feider_2017, title={Retourenmanagement zur Steigerung des Kundenwerts}, booktitle={Kundenwert}, author={Garnefeld, Ina and Boehm, Eva and Feider, Lena}, year={2017}, pages={599--624} }","short":"I. Garnefeld, E. Boehm, L. Feider, in: Kundenwert, 2017, pp. 599--624.","ama":"Garnefeld I, Boehm E, Feider L. Retourenmanagement zur Steigerung des Kundenwerts. In: <i>Kundenwert</i>. ; 2017:599--624.","chicago":"Garnefeld, Ina, Eva Boehm, and Lena Feider. “Retourenmanagement Zur Steigerung Des Kundenwerts.” In <i>Kundenwert</i>, 599--624, 2017."},"page":"599--624","language":[{"iso":"eng"}],"_id":"5005","user_id":"57352","year":"2017","status":"public","title":"Retourenmanagement zur Steigerung des Kundenwerts","author":[{"first_name":"Ina","last_name":"Garnefeld","full_name":"Garnefeld, Ina"},{"full_name":"Boehm, Eva","first_name":"Eva","last_name":"Boehm"},{"full_name":"Feider, Lena","first_name":"Lena","last_name":"Feider"}],"date_updated":"2022-01-06T07:01:34Z"},{"date_updated":"2022-01-06T07:01:55Z","status":"public","title":"The Loyalty Effect of Gift Purchases","year":"2017","author":[{"last_name":"Eggert","first_name":"Andreas","full_name":"Eggert, Andreas"},{"first_name":"Lena","last_name":"Steinhoff","full_name":"Steinhoff, Lena"},{"last_name":"Witte","first_name":"Carina","full_name":"Witte, Carina"}],"user_id":"57352","series_title":"2017 Winter AMA Proceedings","_id":"5479","language":[{"iso":"eng"}],"citation":{"mla":"Eggert, Andreas, et al. <i>The Loyalty Effect of Gift Purchases</i>. 2017.","ama":"Eggert A, Steinhoff L, Witte C. The Loyalty Effect of Gift Purchases. 2017.","bibtex":"@article{Eggert_Steinhoff_Witte_2017, series={2017 Winter AMA Proceedings}, title={The Loyalty Effect of Gift Purchases}, author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2017}, collection={2017 Winter AMA Proceedings} }","apa":"Eggert, A., Steinhoff, L., &#38; Witte, C. (2017). The Loyalty Effect of Gift Purchases.","ieee":"A. Eggert, L. Steinhoff, and C. Witte, “The Loyalty Effect of Gift Purchases.” 2017.","short":"A. Eggert, L. Steinhoff, C. Witte, (2017).","chicago":"Eggert, Andreas, Lena Steinhoff, and Carina Witte. “The Loyalty Effect of Gift Purchases.” 2017 Winter AMA Proceedings, 2017."},"type":"conference","department":[{"_id":"19"},{"_id":"180"}],"date_created":"2018-11-12T10:05:58Z"},{"department":[{"_id":"19"},{"_id":"180"}],"type":"conference","date_created":"2018-11-12T10:21:49Z","citation":{"short":"I. Garnefeld, E. Boehm, L. Feider, (2017).","ama":"Garnefeld I, Boehm E, Feider L. Managing the Necessary Evil: Can Payment Methods Reduce Product Returns. 2017.","chicago":"Garnefeld, I, E Boehm, and L Feider. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.” 2017 AMA Winter Marketing Educators’ Conference Proceedings, 2017.","bibtex":"@article{Garnefeld_Boehm_Feider_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Managing the Necessary Evil: Can Payment Methods Reduce Product Returns}, author={Garnefeld, I and Boehm, E and Feider, L}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }","apa":"Garnefeld, I., Boehm, E., &#38; Feider, L. (2017). Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.","mla":"Garnefeld, I., et al. <i>Managing the Necessary Evil: Can Payment Methods Reduce Product Returns</i>. 2017.","ieee":"I. Garnefeld, E. Boehm, and L. Feider, “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.” 2017."},"user_id":"57352","_id":"5482","series_title":"2017 AMA Winter Marketing Educators' Conference Proceedings","language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:01:56Z","author":[{"last_name":"Garnefeld","first_name":"I","full_name":"Garnefeld, I"},{"full_name":"Boehm, E","last_name":"Boehm","first_name":"E"},{"last_name":"Feider","first_name":"L","full_name":"Feider, L"}],"year":"2017","status":"public","title":"Managing the Necessary Evil: Can Payment Methods Reduce Product Returns"}]