@inproceedings{2702, author = {{Beutner, Marc and Kundisch, Dennis and Magenheim, J. and Rechuel, R.}}, booktitle = {{Proceedings of E-LEARN 2015 - World Conference on E-Learning}}, location = {{Kona, USA}}, title = {{{DUC - Fostering Diversity Aspects in Higher Education by eLearning and User generated Content}}}, year = {{2015}}, } @inproceedings{2703, author = {{Mutter, Tobias and Kundisch, Dennis}}, booktitle = {{Proceedings of the 23rd European Conference on Information Systems (ECIS)}}, location = {{Münster, Germany}}, title = {{{Behavioral Mechanisms Prompted by Virtual Rewards: The Small-Area Hypothesis}}}, year = {{2015}}, } @inproceedings{2705, author = {{Müller, M. and Meier, Christian and Kundisch, Dennis and Zimmermann, Steffen}}, booktitle = {{Wirtschaftsinformatik Proceedings}}, location = {{Osnabrück}}, title = {{{Interactions in IS Project Portfolio Selection: Status Quo and Perspective}}}, year = {{2015}}, } @inproceedings{2706, author = {{John, Thomas and Kundisch, Dennis}}, booktitle = {{Wirtschaftsinformatik Proceedings}}, location = {{Osnabrück}}, title = {{{Creativity Through Cognitive Fit: Theory and Preliminary Evidence in a Business Model Idea Generation Context}}}, year = {{2015}}, } @techreport{2730, author = {{Gries, Thomas and Grundmann, Rainer and Palnau, Irene and Redlin, Margarete}}, pages = {{100}}, title = {{{Does technological change drive inclusive industrialization? - A review of major concepts and findings}}}, volume = {{2015-044}}, year = {{2015}}, } @techreport{21131, abstract = {{The intention of "doing good for society" is regarded to be a crucial motivator for employees in the public sector in order for them to perform well. Recent research in the public sector literature calls for a deeper understanding of how this specific public service motivation (PSM) is shaped. In our paper, we analyze how different degrees of inclusion in the public sector impact PSM. We also investigate how prospects of employment relations (fixed-term versus permanent contracts), temporal differences (part-time versus full-time employment), and actual jobs (core versus subsidiary jobs) moderate PSM in public service. Our findings show that aspects of PSM are affected by these employment characteristics in various ways, suggesting that the factors influencing PSM are multifaceted and that actual employment conditions have to be taken into consideration when assessing PSM. }}, author = {{Grund, Christian and Thommes, Kirsten}}, pages = {{42}}, title = {{{Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation}}}, year = {{2015}}, } @techreport{21132, abstract = {{In organizations, some team members are assigned to a team for a predefined short period of time, e.g., as they have a temporary contract, while others are permanent members of the same team. In a laboratory experiment we analyze the cooperation levels resulting from diverse teams, where some team members remain with a team and others are switching teams. Our results reveal that teams consisting partly of members with temporary membership display a lower productivity compared to teams of permanent team members only. First, temporary team members cooperate less than permanent team members. Second, individual effort decisions increase with the number of team mates who are of the same type. This second effect holds for both temps and permanents. We argue that social identity is affected by team composition and the individuals' role in a team.}}, author = {{Grund, Christian and Harbring, Christine and Thommes, Kirsten}}, pages = {{32}}, title = {{{Cooperation in Diverse Teams: The Role of Temporary Group Membership}}}, year = {{2015}}, } @misc{234, author = {{Menne, Maria Reinhild}}, publisher = {{Universität Paderborn}}, title = {{{Verkaufsbeschränkungen auf Onlinemarktplätzen - Eine wettbewerbspolitische Analyse am Fallbeispiel der Adidas AG}}}, year = {{2015}}, } @article{228, abstract = {{We investigate the pervasiveness of lying in professional contexts such as insurance fraud, tax evasion and untrue job applications. We argue that lying in professional contexts share three characterizing features: (1) the gain from the dishonest behavior is uncertain, (2) the harm that lying may cause to the other party is only indirect and (3) lies are more indirect lies by action or written statements. Conducted as a field experiment with a heterogenous group of participants during a University ‘‘Open House Day’’, our ‘‘gumball-machineexperiment’’ provides field evidence on how preferences for lying are shaped in situations typically found in professional contexts which we consider to be particularly prone to lying behavior compared to other contexts. As a key innovation, our experimental design allows measuring exact levels of cheating behavior under anonymous conditions. We find clean evidence that cheating is prevalent across all sub groups and that more than 32% of the population cheats for their own gain. However, an analysis of the cheating rates with respect to highest educational degree and professional status reveals that students cheat more than non-students. This finding warrants a careful interpretation of generalizing laboratory findings with student subjects about the prevalence of cheating in the population.}}, author = {{Fahr, Rene and Mir Djawadi, Behnud}}, journal = {{Journal of Economic Psychology}}, pages = {{48--59}}, publisher = {{Elsevier}}, title = {{{“…and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.}}}, doi = {{10.1016/j.joep.2015.03.002}}, year = {{2015}}, } @misc{229, author = {{Schulz, Hannah}}, publisher = {{Universität Paderborn}}, title = {{{Zur Verbreitung von Informationen in sozialen Netzwerken - eine wirtschaftspolitische Analyse}}}, year = {{2015}}, } @inproceedings{230, abstract = {{Cognitive fit theory (CFT) provides guidance for how best to represent information that is relevant for solving a given problem. CFT is widely established in information systems research and its validity has been demonstrated in a great variety of contexts. However, of the two major types of problems that exist (i.e., routine and creative problems) prior CFT research has addressed only one: routine problems. Creative problems, despite their importance, have been left unaddressed. Therefore, based on the visual sketching model of problem solving, we propose an extension of CFT and thereby demonstrate that cognitive fit can promote problem solving performance also for creative problems. In doing so, we extend the boundary of CFT and add to creativity research a previously unknown cognitive mechanism for promoting creative performance: cognitive fit. Moreover, we contribute to general problem solving research by bridging the gap between problem solving in creativity and information systems research.}}, author = {{John, Thomas and Kundisch, Dennis}}, booktitle = {{Proceedings of the 36th International Conference on Information Systems (ICIS), Fort Worth, USA}}, location = {{Fort Worth, USA}}, title = {{{Why Fit Leads to Surprise: An Extension of Cognitive Fit Theory to Creative Problems}}}, year = {{2015}}, } @inproceedings{7722, author = {{Eggert, A and Steinhoff, L and Witte, C}}, booktitle = {{2015 AMA Summer Marketing Educators' Conference Proceedings}}, title = {{{ You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty}}}, year = {{2015}}, } @inproceedings{7723, author = {{Cramer, C and Böhm, E and Eggert, A}}, booktitle = {{Proceedings of the 44th European Marketing Academy (EMAC) Conference}}, title = {{{Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms}}}, year = {{2015}}, } @inproceedings{7724, author = {{Feider, L and Garnefeld, I and Böhm, E}}, booktitle = {{Proceedings of the 44th European Marketing Academy (EMAC) Conference}}, title = {{{Threatening customers not to return – An effective strategy for online retailers?}}}, year = {{2015}}, } @inproceedings{5678, abstract = {{Many academic disciplines - including information systems, computer science, and operations management - face scheduling problems as important decision making tasks. Since many scheduling problems are NP-hard in the strong sense, there is a need for developing solution heuristics. For scheduling problems with setup times on unrelated parallel machines, there is limited research on solution methods and to the best of our knowledge, parallel computer architectures have not yet been taken advantage of. We address this gap by proposing and implementing a new solution heuristic and by testing different parallelization strategies. In our computational experiments, we show that our heuristic calculates near-optimal solutions even for large instances and that computing time can be reduced substantially by our parallelization approach.}}, author = {{Rauchecker, Gerhard and Schryen, Guido}}, booktitle = {{Australasian Conference on Information Systems}}, keywords = {{scheduling, decision support, heuristic, high performance computing, parallel algorithms}}, pages = {{1--13}}, title = {{{High-Performance Computing for Scheduling Decision Support: A Parallel Depth-First Search Heuristic}}}, year = {{2015}}, } @article{5679, abstract = {{Cloud computing promises the flexible delivery of computing services in a pay-as-you-go manner. It allows customers to easily scale their infrastructure and save on the overall cost of operation. However Cloud service offerings can only thrive if customers are satisfied with service performance. Allow-ing instantaneous access and flexible scaling while maintaining the service levels and offering competitive prices poses a significant challenge to Cloud Computing providers. Furthermore services will remain available in the long run only if this business generates a stable revenue stream. To address these challenges we introduce novel policy-based service admission control mod-els that aim at maximizing the revenue of Cloud providers while taking in-formational uncertainty regarding resource requirements into account. Our evaluation shows that policy-based approaches statistically significantly out-perform first come first serve approaches, which are still state of the art. Furthermore the results give insights in how and to what extent uncertainty has a negative impact on revenue.}}, author = {{Püschel, Tim and Schryen, Guido and Hristova, Diana and Neumann, Dirk}}, journal = {{European Journal of Operational Research}}, keywords = {{admission control, informational uncertainty, revenue management, cloud computing}}, number = {{2}}, pages = {{637--647}}, publisher = {{Elsevier}}, title = {{{Revenue Management for Cloud Computing Providers: Decision Models for Service Admission Control under Non-probabilistic Uncertainty}}}, volume = {{244}}, year = {{2015}}, } @article{5701, abstract = {{Purpose – The purpose of this paper is to craft a future research agenda to advance smart service research and practice. Smart services are delivered to or via intelligent objects that feature awareness and connectivity. For service researchers and managers, one of the most fascinating aspects of smart service provision is that the connected object is able to sense its own condition and its surroundings and thus allows for real-time data collection, continuous communication and interactive feedback. Design/methodology/approach – This article is based on discussions in the workshop on “Fresh perspectives on technology in service” at the International Network of Service Researchers on September 26, 2014 at CTF, Karlstad, Sweden. The paper summarizes the discussion on smart services, adds an extensive literature review, provides examples from business practice and develops a structured approach to new research avenues. Findings – We propose that smart services vary on their individual level of autonomous decision-making, visibility and embeddedness in objects and customer lives. Based on a discussion of these characteristics, we identify research avenues regarding the perception and nature of smart services, the adoption of smart services, the innovation through smart services as well as regarding the development of new business models. Originality/value – Smart services is a new emerging topic in service marketing research, their implications on organizations, customers and the service landscape have not been fully explored. We provide a fresh perspective on service research by characterizing relevant aspects of smart service that will stimulate fruitful future research and advance the understanding and practice of smart services.}}, author = {{Wünderlich, Nancy and Heinonen, Kristina and Ostrom, Amy L and Patricio, Lia and Sousa, Rui and Voss, Chris and Lemmink, Jos}}, journal = {{Journal of Services Marketing}}, keywords = {{Connected services, Intelligent object, New service type, Smart services}}, number = {{6/7}}, pages = {{442--447}}, publisher = {{Emerald Group Publishing Limited}}, title = {{{Futurizing” Smart Service: Implications for Service Researchers and Managers.}}}, volume = {{29}}, year = {{2015}}, } @article{5703, abstract = {{Purpose – The purpose of this paper is to encourage the reader to think differently about service-related issues and to strive to conduct service research that makes a transformational impact on individuals, organizations and society. The authors suggest that service researchers are in an excellent position to develop research that matters by making stronger connections with theory and elevating purely applied research to research that is higher in both practical relevance and methodological rigor. Design/methodology/approach – This paper takes a conceptual approach, connecting pertinent literature with new ideas highlighted in this special issue. Findings – This paper proposes that service researchers look beyond traditional service applications, take a multi-disciplinary approach to problem-solving and make greater strides towards connecting theory and practice. The authors propose a Model of Rigorous and Relevant Research, and call for fresh thinking across a wide range of research areas, including enhancing the customer experience, crafting innovation, integrating technology and measuring service outcomes. Originality/value – The originality of this essay lies in its focus on revitalizing the discussion on relevance and rigor as a path forward for service research. Additionally, this paper offers new insights on core management aspects of service provision that provide a solid platform for future work in service research.}}, author = {{Gustafsson, Anders and Aksoy, Lerzan and Brady, Michael K and McColl-Kennedy, Janet R and Sirianni, Nancy J and Witell, Lars and Wünderlich, Nancy}}, journal = {{Journal of Services Marketing}}, keywords = {{Relevance, Service technology, Service innovation, Customer experience, Rigor, Service outcomes}}, number = {{6/7}}, pages = {{425--429}}, publisher = {{Emerald Group Publishing Limited}}, title = {{{Conducting Service Research that Matters.}}}, volume = {{29}}, year = {{2015}}, } @article{5704, abstract = {{Advancements in information technology have changed the way customers experience a service encounter and their relationship with service providers. Especially technology-based self-service channels have found their way into the 21st century service economy. While research embraces these channels for their cost-efficiency, it has not examined whether a shift from personal to self-service affects customer–firm relationships. Drawing from the service-dominant logic and its central concept of value-in-context, we discuss customers’ value creation in self-service and personal service channels and examine the long-term impact of these channels on customer retention. Using longitudinal customer data, we investigate how the ratio of self-service versus personal service use influences customer defection over time. Our findings suggest that the ratio of self-service to personal service used affects customer defection in a U-shaped manner, with intermediate levels of both self-service and personal service use being associated with the lowest likelihood of defection. We also find that this effect mitigates over time. We conclude that firms should not shift customers toward self-service channels completely, especially not at the beginning of a relationship. Our study underlines the importance of understanding when and how self-service technologies create valuable customer experiences and stresses the notion of actively managing customers’ cocreation of value. }}, author = {{Scherer, Anne and Wünderlich, Nancy and Von Wangenheim, Florian}}, issn = {{0276-7783.}}, journal = {{MIS Quarterly}}, keywords = {{customer defection, customer retention, e-service, longitudinal, Self-service, value-in-context}}, number = {{1}}, pages = {{177--200}}, publisher = {{MIS RC}}, title = {{{The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.}}}, volume = {{39}}, year = {{2015}}, } @article{5705, abstract = {{Despite the growing literature on loyalty program (LP) research, many questions remain underexplored. Driven by advancements in information technology, marketing analytics, and consumer interface platforms (e.g., mobile devices), there have been many recent developments in LP practices around the world. They impose new challenges and create exciting opportunities for future LP research. The main objective of this paper is to identify missing links in the literature and to craft a future research agenda to advance LP research and practice. Our discussion focuses on three key areas: (1) LP designs, (2) Assessment of LP performance, and (3) Emerging trends and the impact of new technologies. We highlight several gaps in the literature and outline research opportunities in each area.}}, author = {{Breugelmans, Els and Bijmolt, Tammo H A and Zhang, Jie and Basso, Leonardo J and Dorotic, Matilda and Kopalle, Praveen and Minnema, Alec and Mijnlieff, Willem Jan and Wünderlich, Nancy}}, journal = {{Marketing Letters}}, keywords = {{Loyalty programs, Loyalty program design, Loyalty program performance assessment, Emerging trends, Partnership loyalty programs, Customer relationship management}}, number = {{2}}, pages = {{127--139}}, publisher = {{Springer}}, title = {{{Advancing Research on Loyalty Programs: A Future Research Agenda.}}}, volume = {{26}}, year = {{2015}}, }