@inproceedings{7727,
  author       = {{Kanuri, V and Münkhoff, E and Scheer, L. K}},
  booktitle    = {{ISBM 2014 Academic Conference}},
  title        = {{{Service transition versus service infusion: Different pathways to success for service-oriented manufacturers?}}},
  year         = {{2014}},
}

@inproceedings{7728,
  author       = {{Eggert, A and Haas, A and Terho, H and Ulaga, W and Münkhoff, E}},
  booktitle    = {{ISBM 2014 Academic Conference}},
  title        = {{{Selling value in business markets: Why a powerful idea often fails}}},
  year         = {{2014}},
}

@inproceedings{7729,
  author       = {{Ritter, T and Eggert, A and Münkhoff, E and Ulaga, W}},
  booktitle    = {{ISBM 2014 Academic Conference}},
  title        = {{{The corporate marketing department - Between value and vanish}}},
  year         = {{2014}},
}

@inproceedings{7730,
  author       = {{Eggert, A and Münkhoff, E and Thiesbrummel, C}},
  booktitle    = {{Proceedings of the 43rd European Marketing Academy (EMAC) Conference}},
  title        = {{{Service transition: A viable option for manufacturing companies with declining financial performance?}}},
  year         = {{2014}},
}

@inproceedings{7731,
  author       = {{Terho, H and Eggert, A and Ulaga, W and Haas, A}},
  booktitle    = {{2014 AMA Winter Marketing Educators’ Proceedings}},
  title        = {{{Overcoming Roadblocks to Value-Based Selling: Aligning Organizational Support With Sales Force Activities}}},
  year         = {{2014}},
}

@inproceedings{5672,
  author       = {{Rauchecker, Gerhard and Yasasin, Emrah and Schryen, Guido}},
  booktitle    = {{11th International Conference on Trust, Privacy, and Security in Digital Business (TRUSTBUS)}},
  title        = {{{A Decision Support System for IT Security Incident Management}}},
  year         = {{2014}},
}

@article{5686,
  author       = {{Fink, Andreas and Kliewer, Natalia and Mattfeld, Dirk and Mönch, Lars and Rothlauf, Franz and Schryen, Guido and Suhl, Leena and Voß, Stefan}},
  journal      = {{Business & Information Systems Engineering (BISE)}},
  number       = {{1}},
  pages        = {{17--24}},
  publisher    = {{Gabler}},
  title        = {{{Model-based Decision Support in Manufacturing and Service Networks}}},
  volume       = {{6}},
  year         = {{2014}},
}

@article{5687,
  author       = {{Fink, Andreas and Kliewer, Natalia and Mattfeld, Dirk and Mönch, Lars and Rothlauf, Franz and Schryen, Guido and Suhl, Lena and Voß, Stefan}},
  journal      = {{Wirtschaftsinformatik}},
  number       = {{1}},
  pages        = {{21--29}},
  publisher    = {{Gabler}},
  title        = {{{Modellbasierte Entscheidungsunterstützung in Produktions- und Service-Netzwerken}}},
  volume       = {{56}},
  year         = {{2014}},
}

@article{5714,
  abstract     = {{Coalition loyalty programs are on the rise, yet few studies investigate the impact of service failures in such programs. Using data from a retail context, the authors show that a program partner deemed responsible for a service failure suffers negative customer responses. However, customers’ perceptions of the benefits of the coalition loyalty program buffer these consequences. Perhaps most importantly, when customers perceive the program's special treatment benefits as low, direct and indirect spillover effects occur, such that a service failure by one program partner has a negative effect on customer loyalty toward the program itself.}},
  author       = {{Schumann, Jan H and Wünderlich, Nancy and Evanschitzky, Heiner}},
  journal      = {{Journal of Retailing}},
  keywords     = {{Service failure, Spillover effects, Buffering effect, Coalition loyalty program}},
  number       = {{1}},
  pages        = {{111--118}},
  publisher    = {{Elsevier}},
  title        = {{{Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits.}}},
  volume       = {{90}},
  year         = {{2014}},
}

@techreport{6197,
  author       = {{Schryen, Guido}},
  title        = {{{The Epistemological Impact of Literature Reviews in Information Systems Research}}},
  year         = {{2014}},
}

@article{6439,
  author       = {{Kremer, H.-Hugo and Zoyke, A.}},
  journal      = {{Zeitschrift für Berufs- und Wirtschaftspädagogik}},
  number       = {{27}},
  pages        = {{197--214}},
  title        = {{{Design Research zur individuellen Förderung in der beruflichen Rehabilitation}}},
  year         = {{2014}},
}

@inbook{6440,
  author       = {{Braukmann, U. and Dilger, B. and Kremer, H.-Hugo}},
  booktitle    = {{Wirtschaftspädagogische Handlungsfelder.Festschrift für Peter F. E. Sloane zum 60. Geburtstag}},
  editor       = {{Braukmann, U. and Dilger, B. and Kremer, H.-H.}},
  pages        = {{7--12}},
  title        = {{{Ordnungsversuche als Alternative zur Einleitung}}},
  year         = {{2014}},
}

@inbook{6441,
  author       = {{Kremer, H.-Hugo}},
  booktitle    = {{Wirtschaftspädagogische Handlungsfelder. Festschrift für Peter F. E. Sloane zum 60. Geburtstag}},
  editor       = {{Braukmann, U. and Dilger, B. and Kremer, H.-H.}},
  pages        = {{339--362}},
  title        = {{{Forschung in Innovationsarenen - Überlegungen zu einem Paradigma im Spannungsfeld von Erkenntnis und Gestaltung}}},
  year         = {{2014}},
}

@article{6442,
  author       = {{Büchter, K. and Kremer, H.-Hugo and Zoyke, A.}},
  journal      = {{bwp@ Berufs- und Wirtschaftspädagogik - online}},
  number       = {{26}},
  pages        = {{1--7}},
  title        = {{{Editorial zur Ausgabe 27: Berufsorientierung}}},
  year         = {{2014}},
}

@article{6443,
  author       = {{Kremer, H.-Hugo and Sloane, Peter F. E.}},
  journal      = {{bwp@ Berufs- und Wirtschaftspädagogik - online}},
  number       = {{3}},
  pages        = {{1--19}},
  title        = {{{„...Lehrer sein dagegen sehr!“ - Überlegungen im Kontext einer reflexiven Professionalisierung}}},
  year         = {{2014}},
}

@article{6444,
  author       = {{Eickhoff, A. and Kremer, H.-Hugo and Zoyke, A.}},
  journal      = {{Zeitschrift für Berufs- und Wirtschaftspädagogik}},
  pages        = {{37--56}},
  title        = {{{‚Übergänge mit System?!‘ - Eine Betrachtung des Übergangs- und Berufsorientierungsprozesses aus der Perspektive von Jugendlichen}}},
  volume       = {{1}},
  year         = {{2014}},
}

@article{6445,
  author       = {{Kremer, H.-Hugo and Rüschen, E.}},
  journal      = {{Zeitschrift für Hochschulentwicklung}},
  number       = {{2}},
  title        = {{{Den Übergang erleben: Übergangshandeln an der Fakultät für Wirtschaftswissenschaften (Wissenschaftlicher Beitrag)}}},
  volume       = {{9}},
  year         = {{2014}},
}

@inbook{6446,
  author       = {{Kremer, H.-Hugo and Tramm, T. and Wilbers, K.}},
  booktitle    = {{Kaufmännische Bildung. Sondierungen zu einer vernachlässigten Sinndimension}},
  title        = {{{Einleitung}}},
  volume       = {{7-9}},
  year         = {{2014}},
}

@inbook{6447,
  author       = {{Kremer, H.-Hugo and Kallenbach, G. and Sprey, M.}},
  booktitle    = {{Kaufmännische Bildung. Sondierungen zu einer vernachlässigten Sinndimension}},
  pages        = {{118--134}},
  title        = {{{Das Kaufmännische: Kaufmännische Bildung in der Ausbildungsvorbereitung }}},
  year         = {{2014}},
}

@article{4424,
  abstract     = {{In recent years, the design of study programmes in Higher Education (HE) has been given considerable attention by HE practitioners and researchers. Today, a sound body of concepts and experiences on different realisations of Bologna-conforming study programmes is available. The same, however, does not hold true for questions concerning the processes of implementing and further developing programmes. This paper investigates the challenges related with implementation, particularly at universities. A first aim is to understand the specifics of academic culture and their significance for programme implementation and development. Elaborating on this analysis, a second aim is to outline the role of educational developers in this process, as well as the necessary competencies to perform such a role.}},
  author       = {{Jenert, Tobias}},
  journal      = {{Zeitschrift für Hochschulentwicklung}},
  keywords     = {{Programmentwicklung, Studienprogramme, program development, educational development, academic culture, disciplinary culture}},
  number       = {{2}},
  pages        = {{1--12}},
  publisher    = {{Forum Neue Medien in der Lehre Austria}},
  title        = {{{Implementing Outcome-Oriented Study Programmes at University: The Challenge of Academic Culture}}},
  volume       = {{9}},
  year         = {{2014}},
}