@inbook{2610,
  author       = {{Betz, Stefan}},
  booktitle    = {{Industrielles Controlling - Planung, Steuerung und Kontrolle von Beschaffung, Produktion und Logistik}},
  editor       = {{Betz, Stefan}},
  pages        = {{87--116}},
  title        = {{{Operative Handlungsempfehlungen für eine kostenorientierte Instandhaltungsplanung}}},
  year         = {{2013}},
}

@inbook{2611,
  author       = {{Betz, Stefan}},
  booktitle    = {{Industrielles Controlling - Planung, Steuerung und Kontrolle von Beschaffung, Produktion und Logistik}},
  editor       = {{Betz, Stefan}},
  pages        = {{147--178}},
  title        = {{{Innovationsrisikomanagement bei unsicheren Cash-Flow-Prognosen}}},
  year         = {{2013}},
}

@inbook{2613,
  author       = {{Betz, Stefan}},
  booktitle    = {{Jahrbuch für Controlling und Rechnungswesen}},
  editor       = {{Seicht, Gerhard}},
  pages        = {{595--618}},
  title        = {{{Integration von Instandhaltungskosten in das Innovationsrisikomanagement}}},
  year         = {{2013}},
}

@article{2630,
  author       = {{Kundisch, Dennis and Mutter, Tobias and Wegmann, N.}},
  journal      = {{KoR - Zeitschrift für internationale und kapitalmarktorientierte Rechnungslegung}},
  pages        = {{543--550}},
  title        = {{{Entscheidungsunterstützung für szenarium-basierte Risikobewertungen}}},
  volume       = {{11}},
  year         = {{2013}},
}

@book{2670,
  editor       = {{Betz, Stefan}},
  title        = {{{Industrielles Controlling - Planung, Steuerung und Kontrolle von Beschaffung, Produktion und Logistik}}},
  year         = {{2013}},
}

@inproceedings{3440,
  author       = {{Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Dietrich, Hanns-Alexander and Peter Rauer, Hans}},
  booktitle    = {{Proceedings of the European Research Conference on Information Systems (ECIS) 2013}},
  location     = {{Utrecht, Netherlands}},
  pages        = {{Paper 185}},
  title        = {{{Performance Benchmarking for Designing Interaction Routines --- Managing Trade-offs in Service Co-creation with the Data Envelopment Analysis}}},
  year         = {{2013}},
}

@inproceedings{3441,
  author       = {{Beverungen, Daniel}},
  booktitle    = {{Proceedings of the 34th International Conference on Information Systems (ICIS)}},
  location     = {{Milan, Italy}},
  title        = {{{On the Design of IT Artifacts and the Emergence of Business Processes as Organizational Routines}}},
  year         = {{2013}},
}

@inproceedings{3442,
  author       = {{Dillon, S and Deakins, E and Beverungen, Daniel and Kohlborn, T and Hofmann, S and Räckers, M}},
  booktitle    = {{WEBIST}},
  location     = {{Aachen}},
  pages        = {{361----367}},
  title        = {{{Local e-Government Transformation --- An International Comparison}}},
  year         = {{2013}},
}

@inproceedings{3443,
  author       = {{Hofmann, Sara and Räckers, Michael and Beverungen, Daniel and Becker, Jörg}},
  booktitle    = {{Proceedings of the 46$^{th}$ Hawaii International Conference on System Sciences (HICSS-46)}},
  isbn         = {{978-1-4673-5933-7}},
  location     = {{Maui, Hawaii}},
  title        = {{{Old Blunders in New Media? How Local Governments Communicate with Citizens in Online Social Networks}}},
  year         = {{2013}},
}

@inproceedings{3444,
  author       = {{Malsbender, Andrea and Beverungen, Daniel and Voigt, Matthias and Becker, Jörg}},
  booktitle    = {{Proceedings of the Americas Conference on Information Systems (AMCIS2013)}},
  location     = {{Chicago, IL, USA}},
  title        = {{{Capitalizing on Social Media Analysis --- Insights from an Online Review on Business Models}}},
  year         = {{2013}},
}

@inproceedings{3446,
  author       = {{Malsbender, Andrea and Recker, Jan and Kohlborn, Thomas and Beverungen, Daniel and Tanwer, Satya}},
  booktitle    = {{Proceedings of the 34th International Conference on Information Systems (ICIS)}},
  location     = {{Milan, Italy}},
  title        = {{{Much Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise Social Network Sites}}},
  year         = {{2013}},
}

@inproceedings{3447,
  author       = {{Malsbender, Andrea and Voigt, Matthias and Beverungen, Daniel and Rosemann, Michael}},
  booktitle    = {{Proceedings of the Pacific Asia Conference on Information Systems (PACIS)}},
  location     = {{Jeju Island, Korea}},
  pages        = {{1----12}},
  title        = {{{Digital Social Signal Processing --- Theoretical Underpinning and Research Agenda}}},
  year         = {{2013}},
}

@inproceedings{3448,
  author       = {{Plattfaut, Ralf and Kohlborn, Thomas and Hofmann, Sara and Beverungen, Daniel and Niehaves, Björn and Räckers, Michael and Becker, Jörg}},
  booktitle    = {{Proceedings of the 46th Hawaii International Conference on System Sciences}},
  location     = {{Maui, Hawaii, USA}},
  pages        = {{1983----1991}},
  title        = {{{Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia}}},
  doi          = {{10.1109/HICSS.2013.585}},
  year         = {{2013}},
}

@article{3494,
  author       = {{Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Dietrich, Hanns-Alexander and Peter Rauer, Hans}},
  journal      = {{International Journal of Services and Operations Management}},
  number       = {{3}},
  pages        = {{407----425}},
  title        = {{{Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector}}},
  doi          = {{10.1504/IJSOM.2013.056796}},
  year         = {{2013}},
}

@article{3495,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens}},
  journal      = {{IEEE Transactions on Engineering Management}},
  number       = {{3}},
  pages        = {{468----482}},
  title        = {{{Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects}}},
  doi          = {{10.1109/TEM.2012.2214770}},
  year         = {{2013}},
}

@article{3496,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens}},
  journal      = {{Scandinavian Journal of Information Systems}},
  number       = {{1}},
  pages        = {{37----68}},
  title        = {{{Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach}}},
  year         = {{2013}},
}

@article{3497,
  author       = {{Beverungen, Daniel and Eggert, Mathias and Voigt, Matthias and Rosemann, Michael}},
  journal      = {{International Journal of Business Intelligence Research (IJBIR)}},
  number       = {{3}},
  pages        = {{32----49}},
  title        = {{{Augmenting Analytical CRM Strategies with Social BI}}},
  doi          = {{10.4018/ijbir.2013070103}},
  year         = {{2013}},
}

@article{3498,
  author       = {{Hofmann, Sara and Beverungen, Daniel and Räckers, Michael and Becker, Jörg}},
  journal      = {{Government Information Quarterly}},
  number       = {{4}},
  pages        = {{387----396}},
  title        = {{{What Makes Local Governments' Online Communications Successful? Insights from a Multi-Method Analysis of Facebook}}},
  doi          = {{10.1016/j.giq.2013.05.013}},
  year         = {{2013}},
}

@article{3499,
  author       = {{Plattfaut, Ralf and Hofmann, Sara and Kohlborn, Thomas and Beverungen, Daniel and Räckers, Michael and Niehaves, Björn and Becker, Jörg}},
  journal      = {{eGovernment Review}},
  pages        = {{14----15}},
  title        = {{{Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?}}},
  year         = {{2013}},
}

@techreport{2733,
  author       = {{Dimant, Eugen and Krieger, Tim and Redlin, Margarete}},
  publisher    = {{Paderborn University, CIE Center for International Economics}},
  title        = {{{A Crook is a Crook … But is He Still a Crook Abroad? - On the Effect of Immigration on Destination-Country Corruption}}},
  volume       = {{2013-14}},
  year         = {{2013}},
}