@book{2668,
  editor       = {{Betz, Stefan}},
  title        = {{{Entscheidungsprobleme im Supply Chain Management - Quantitative Lösungsansätze für den Mittelstand}}},
  year         = {{2012}},
}

@inproceedings{3449,
  author       = {{Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanesa, Lellek and Peter Rauer, Hans}},
  booktitle    = {{Dienstleistungsmodellierung 2012}},
  location     = {{Bamberg, Deutschland}},
  pages        = {{208----226}},
  title        = {{{Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management}}},
  doi          = {{10.1007/978-3-658-00863-5_10}},
  year         = {{2012}},
}

@inproceedings{3450,
  author       = {{Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Peter Rauer, Hans}},
  booktitle    = {{Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012}},
  location     = {{Ho Chi Minh City, Vietnam}},
  pages        = {{Paper 56}},
  title        = {{{Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis}}},
  year         = {{2012}},
}

@inproceedings{3451,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Peter Rauer, Hans and Sigge, Daniel}},
  booktitle    = {{Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012}},
  location     = {{Kauai, USA}},
  pages        = {{1522----1531}},
  title        = {{{Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.}}},
  doi          = {{10.1109/HICSS.2012.525}},
  year         = {{2012}},
}

@inproceedings{3452,
  author       = {{Heide, Tobias and Tumbas, Sanja and Beverungen, Daniel and Knackstedt, Ralf and Becker, Jörg}},
  booktitle    = {{Services and Economic Development: Local and Global Challenges}},
  isbn         = {{978-606-505-565-0}},
  location     = {{Bucharest, Romania}},
  pages        = {{1----21}},
  title        = {{{Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results}}},
  year         = {{2012}},
}

@inproceedings{3453,
  author       = {{Rosemann, Michael and Eggert, Mathias and Voigt, Matthias and Beverungen, Daniel}},
  booktitle    = {{Proceedings of the 20$^{th}$ European Conference on Information Systems}},
  location     = {{ Barcelona, Spain}},
  pages        = {{1----12}},
  title        = {{{Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI}}},
  year         = {{2012}},
}

@article{3500,
  author       = {{Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans}},
  journal      = {{Enterprise Modelling and Information Systems Architectures}},
  number       = {{1}},
  pages        = {{26----40}},
  title        = {{{Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management}}},
  year         = {{2012}},
}

@article{3501,
  author       = {{Beverungen, Daniel and Knackstedt, Ralf and Winkelmann, Axel}},
  journal      = {{e-Service Journal}},
  number       = {{1}},
  pages        = {{45----74}},
  title        = {{{Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach}}},
  year         = {{2012}},
}

@article{2949,
  author       = {{Gries, Thomas and Bilkic, Natascha  and Pilichowski, Margarethe}},
  journal      = {{Labour Economics}},
  number       = {{5}},
  pages        = {{706 -- 717}},
  title        = {{{Stay in school or start working?- The human capital investment decision under uncertainty and irreversibility}}},
  doi          = {{10.1016/j.labeco.2012.04.005}},
  volume       = {{19}},
  year         = {{2012}},
}

@inbook{2950,
  author       = {{Gries, Thomas and Xue, Jinjun}},
  booktitle    = {{ Rising China in the Changing World Economy}},
  editor       = {{Wang, Liming}},
  isbn         = {{9781138816732}},
  pages        = {{396 -- 412}},
  title        = {{{Poverty in Shenzhen}}},
  year         = {{2012}},
}

@article{2951,
  author       = {{Gries, Thomas and Meierrieks, Daniel}},
  journal      = {{Defence and Peace Economics}},
  number       = {{5}},
  pages        = {{447 -- 470}},
  title        = {{{Economic performance and terrorist activity in Latin America}}},
  doi          = {{10.1080/10242694.2012.656945}},
  volume       = {{23}},
  year         = {{2012}},
}

@inproceedings{2757,
  author       = {{Magenheim, J. and Reinhardt, W. and Kundisch, Dennis and Herrmann, Philipp and Whittaker, Michael and Beutner, Marc and Zoyke, A.}},
  booktitle    = {{Tagungsband zum E-Learning Symposium 2012}},
  location     = {{Potsdam}},
  title        = {{{Einsatz mobiler Endgeräte zur Verbesserung der Lehrqualität in Großveranstaltungen}}},
  year         = {{2012}},
}

@inproceedings{2758,
  author       = {{Kundisch, Dennis and Sievers, M. and Zoyke, A. and Herrmann, Philipp and Whittaker, Michael and Beutner, Marc and Fels, G. and Reinhardt, W. and Magenheim, J.}},
  booktitle    = {{Proceedings of the International Conference on Information Systems (ICIS)}},
  location     = {{Orlando, USA}},
  title        = {{{Designing a Web-Based Application to Support Peer Instruction for Very Large Groups}}},
  year         = {{2012}},
}

@inproceedings{2759,
  author       = {{Herrmann, Philipp and Kundisch, Dennis and Rahman, Mohammad}},
  booktitle    = {{Proceedings of the International Conference on Information Systems (ICIS)}},
  location     = {{Orlando, USA}},
  title        = {{{Does it Pay Off to Bid Aggressively? An Empirical Study}}},
  year         = {{2012}},
}

@inproceedings{2760,
  author       = {{Herrmann, Philipp and Kundisch, Dennis and Rahman, Mohammad}},
  booktitle    = {{13th Workshop on Information Systems and Economics (WISE)}},
  location     = {{Orlando, USA}},
  title        = {{{Does it Pay Off to Bid Aggressively? An Empirical Study}}},
  year         = {{2012}},
}

@inproceedings{2761,
  author       = {{Herrmann, Philipp and Kundisch, Dennis and Rahman, Mohammad}},
  booktitle    = {{INFORMS Annual Meeting}},
  location     = {{Phoenix, USA}},
  title        = {{{Does it Pay Off to Bid Aggressively? An Empirical Study}}},
  year         = {{2012}},
}

@inproceedings{2762,
  author       = {{John, Thomas and Kundisch, Dennis and Kammann, Jan and Sauerland, Torben}},
  booktitle    = {{Proceedings of the European Electric Vehicle Congress (EEVC)}},
  location     = {{Brussels, Belgium}},
  title        = {{{Research on electric mobility in Germany: A systematic review of publicly funded projects}}},
  year         = {{2012}},
}

@inproceedings{2763,
  author       = {{Peitz, C. and Feng, J. and Kundisch, Dennis}},
  booktitle    = {{Statistische Woche}},
  location     = {{Vienna, Austria}},
  title        = {{{Die Idee der doppelt bedingten Glattung der Volatilität von Hochfrequenten Finanzdaten in einem raumlichen Modell}}},
  year         = {{2012}},
}

@inproceedings{2764,
  author       = {{Sievers, M. and Reinhardt, W. and Kundisch, Dennis and Herrmann, Philipp}},
  booktitle    = {{Proceedings of the 11th World Conference on Mobile and Contextual Learning (mLearn)}},
  location     = {{Helsinki, Finland}},
  title        = {{{Developing electronic classroom respose apps for a wide variety of mobile devices - Lessons learned from the PINGO project}}},
  year         = {{2012}},
}

@inproceedings{2765,
  author       = {{Reinhardt, W. and Sievers, M. and Magenheim, J. and Kundisch, Dennis and Herrmann, Philipp and Beutner, Marc and Zoyke, A.}},
  booktitle    = {{Proceedings of the 7th European Conference on Technology Enhanced Learning (EC-TEL)}},
  location     = {{Saarbrücken, Germany}},
  publisher    = {{Springer}},
  title        = {{{PINGO: Peer Instruction for Very Large Groups}}},
  volume       = {{7563}},
  year         = {{2012}},
}