@inproceedings{7743, author = {{Eggert, A and Münkhoff, E and Thiesbrummel, C}}, booktitle = {{2012 AMA Winter Marketing Educators' Proceedings}}, title = {{{Growing with Industrial Services - A Configurational Approach}}}, year = {{2012}}, } @inproceedings{7744, author = {{Eggert, A and Garnefeld, I and Steinhoff, L}}, booktitle = {{2012 AMA Winter Marketing Educators' Proceedings}}, title = {{{Endowed Status in Hierarchical Loyalty Programs}}}, year = {{2012}}, } @inproceedings{7745, author = {{Garnefeld, I and Helm, S and Eggert, A and Tax, S}}, booktitle = {{2012 AMA Winter Marketing Educators' Proceedings}}, title = {{{Growing Existing Customers’ Profitability with Customer Referral Programs}}}, year = {{2012}}, } @inproceedings{5680, author = {{Püschel, Tim and Schryen, Guido and Hristova, Diana and Neumann, Dirk}}, booktitle = {{European Conference on Information Systems}}, title = {{{Cloud Service Revenue Management}}}, year = {{2012}}, } @inproceedings{5683, author = {{Lang, Fabian and Schryen, Guido and Fink, Andreas}}, booktitle = {{International Conference on Information Systems}}, title = {{{Elicitating, modeling, and processing uncertain human preferences for software agents in electronic negotiations: An empirical study}}}, year = {{2012}}, } @article{5688, author = {{Bodenstein, Christian and Schryen, Guido and Neumann, Dirk}}, journal = {{European Journal of Operational Research : EJOR}}, number = {{1}}, pages = {{157--167}}, publisher = {{Elsevier}}, title = {{{Energy-Aware Workload Management Models for Operating Cost Reduction in Data Centers}}}, volume = {{222}}, year = {{2012}}, } @article{5716, abstract = {{The tendency of managers to focus on short-term results rather than on sustained company success is of particular importance to retail marketing managers, because marketing activities involve expenditures which may only pay off in the longer term. To address the issue of myopic management, our study shows how the complexity of the service profit chain (SPC) can cause managers to make suboptimal decisions. Hence, our paper departs from past research by recognizing that understanding the temporal interplay between operational investments, employee satisfaction, customer satisfaction, and operating profit is essential to achieving sustained success. In particular, we intend to improve understanding of the functioning of the SPC with respect to time lags and feedback loops. Results of our large-scale longitudinal study set in a multi-outlet retail chain reveal time-lag effects between operational investments and employee satisfaction, as well as between customer satisfaction and performance. These findings, along with evidence of a negative interaction effect of employee satisfaction on the relationship between current performance and future investments, show the substantial risk of mismanaging the SPC. We identify specific situations in which the dynamic approach leads to superior marketing investment decisions, when compared to the conventional static view of the SCP. These insights provide valuable managerial guidance for effectively managing the SPC over time.}}, author = {{Evanschitzky, Heiner and Wangenheim, Florian v and Wünderlich, Nancy}}, journal = {{Journal of Retailing}}, keywords = {{Employee satisfaction, Customer satisfaction, Performance, Service profit chain, Feedback loops, Time lags, Myopic marketing management}}, number = {{3}}, pages = {{356--366}}, publisher = {{Elsevier}}, title = {{{Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.}}}, volume = {{88}}, year = {{2012}}, } @article{5717, abstract = {{Although professional service providers increasingly deliver their services globally, little is known about cross-cultural differences in customers’ motivation to participate in service production. To address this lacuna, we survey a total of 2,284 banking customers in 11 countries on their motivation to provide personal information to, and follow the advice of, their service providers. We find differences in both aspects, but only the differences in providing personal information can be explained by the cultural values of uncertainty avoidance, individualism/collectivism, and masculinity/femininity. To perform certain tasks in the service process, global professional service providers should acknowledge cultural differences in customers’ motivations.}}, author = {{Schumann, Jan H and Wünderlich, Nancy and Zimmer, Marcus S}}, journal = {{Schmalenbach Business Review}}, keywords = {{Co-Production, Culture, Customer Participation, Professional Services}}, number = {{2}}, pages = {{141--165}}, publisher = {{Springer}}, title = {{{Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.}}}, volume = {{64}}, year = {{2012}}, } @article{5718, abstract = {{The role of information and communication technology for economic growth has been emphasized repeatedly. Technological breakthroughs have generated new forms of services, such as self-services or remote services. Although these encounters are qualitatively different from traditional service provision, prior service management literature thus far had paid little attention to theory development and the systematization of technology-based service encounters. To fill this research gap, the present study outlines how new types of technology-based services fit into existing service typologies and provides an extension of existing frameworks to capture their unique characteristics. These insights in turn offer managerial implications and highlight open research questions.}}, author = {{Schumann, Jan H and Wünderlich, Nancy and Wangenheim, Florian}}, journal = {{Technovation}}, keywords = {{Services, Remote services, Self-services, Technology mediation}}, number = {{2}}, pages = {{133--143}}, publisher = {{Elsevier}}, title = {{{Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.}}}, volume = {{32}}, year = {{2012}}, } @techreport{578, abstract = {{This paper analyzes the stability of capital tax harmonization agreements in a stylized model where countries have formed coalitions which set a common tax rate in order to avoid the inefficient fully non-cooperative Nash equilibrium. In particular, for a given coalition structure we study to what extend the stability of tax agreements is affected by the coalitions that have formed. In our set-up, countries are symmetric, but coalitions can be of arbitrary size. We analyze stability by means of a repeated game setting employing simple trigger strategies and we allow a sub-coalition to deviate from the coalitional equilibrium. For a given form of punishment we are able to rank the stability of different coalition structures as long as the size of the largest coalition does not change. Our main results are: (1) singleton regions have the largest incentives to deviate, (2) the stability of cooperation depends on the degree of cooperative behavior ex-ante.}}, author = {{Brangewitz, Sonja and Brockhoff, Sarah}}, publisher = {{Universität Paderborn}}, title = {{{Stability of Coalitional Equilibria within Repeated Tax Competition}}}, year = {{2012}}, } @techreport{602, abstract = {{We study the consequences of dropping the perfect competition assumption in a standard infinite horizon model with infinitely-lived traders and real collateralized assets, together with one additional ingredient: information among players is asymmetric and monitoring is incomplete. The key insight is that trading assets is not only a way to hedge oneself against uncertainty and to smooth consumption across time: It also enables learning information. Conversely, defaulting now becomes strategic: Certain players may manipulate prices so as to provoke a default in order to prevent their opponents from learning. We focus on learning equilibria, at the end of which no player has incorrect beliefs — not because those players with heterogeneous beliefs were eliminated from the market (although default is possible at equilibrium) but because they have taken time to update their prior belief. We prove a partial Folk theorem à la Wiseman (2011) of the following form: For any function that maps each state of the world to a sequence of feasible and strongly individually rational allocations, and for any degree of precision, there is a perfect Bayesian equilibrium in which patient players learn the realized state with this degree of precision and achieve a payoff close to the one specified for each state.}}, author = {{Brangewitz, Sonja}}, publisher = {{Universität Paderborn}}, title = {{{Learning by Trading in Infinite Horizon Strategic Market Games with Default}}}, year = {{2012}}, } @article{6102, author = {{Steinmetz, Holger and Schwens, C and Wehner, M and Kabst, Rüdiger}}, journal = {{PERSONALquartely}}, number = {{1}}, pages = {{34--39}}, title = {{{Das Cranet-Projekt: Kreuzkulturelle Vergleiche im HR-Management.}}}, volume = {{64}}, year = {{2012}}, } @article{6103, author = {{Kabst, Rüdiger and Baum, M}}, journal = {{PERSONALquartely}}, number = {{3}}, pages = {{3}}, title = {{{Editorial: Employer Branding: Strategie, Instrumente, Umsetzung}}}, volume = {{64}}, year = {{2012}}, } @book{6138, author = {{Weber, W and Kabst, Rüdiger}}, isbn = {{978-3-8349-1994-6}}, title = {{{Einführung in die Betriebswirtschaftslehre}}}, year = {{2012}}, } @inbook{6148, author = {{Baum, M and Schwens, C and Kabst, R}}, booktitle = {{Handbook of Research on Born Globals}}, editor = {{Gabrielsson, M and Kirpalani, M}}, pages = {{36--45}}, publisher = {{Edward Elgar Publishing Ltd.}}, title = {{{Determinants of Different Types of Born Globals.}}}, year = {{2012}}, } @inbook{6149, author = {{Isidor, R and Schwens, C and Kabst, R}}, booktitle = {{Markteintrittsstrategien - Dynamik und Komplexität}}, editor = {{Zentes, J}}, isbn = {{978-3-8349-3503-8}}, pages = {{193--205}}, title = {{{Die Messung von Joint-Venture Erfolg}}}, year = {{2012}}, } @inproceedings{6275, author = {{Schneid, M and Steinmetz, Holger and Isidor, R and Kabst, Rüdiger}}, title = {{{Diversität, Konflikte und Leistung in Teams: Ein meta-analytisches Strukturgleichungsmodell}}}, year = {{2012}}, } @inproceedings{6277, author = {{Kabst, Rüdiger}}, title = {{{Endogeneity in the behavioral sciences: An illustration with real data}}}, year = {{2012}}, } @inproceedings{6281, author = {{Wehner, M C and Giardini, A and Kabst, Rüdiger}}, title = {{{Recruitment Process Outsourcing and Applicant Reactions: Does Image Make a Difference?}}}, year = {{2012}}, } @inbook{6410, author = {{Kremer, H.-Hugo and Beutner, Marc and Zoyke, A.}}, booktitle = {{Individuelle Förderung und berufliche Orientierung im berufsschulischen Übergangssystem - Ergebnisse aus dem Forschungs- und Entwicklungsprojekt InLab}}, editor = {{Kremer, H.-Hugo and Beutner, Marc and Zoyke, A.}}, title = {{{Informationen aus der Lehrer- und Schülerbefragung! Eine empirische Studie zu den Erfahrungen von Lehrkräften und Jugendlichen im beruflichen Übergangssystem}}}, year = {{2012}}, }