@inbook{2590,
  author       = {{Betz, Stefan}},
  booktitle    = {{Handwörterbuch Unternehmensrechnung und Controlling}},
  editor       = {{Küpper und A. Wagenhofer, Hans-Ulrich}},
  pages        = {{986--995}},
  title        = {{{Kontrollsystem}}},
  year         = {{2002}},
}

@article{5847,
  author       = {{Buhl, H. U. and Kundisch, Dennis and Steck, W.}},
  journal      = {{Zeitschrift für Betriebswirtschaft}},
  number       = {{2}},
  pages        = {{1--12}},
  title        = {{{Sophistication Banking als erfolgreiche Strategie im Informationszeitalter}}},
  volume       = {{72}},
  year         = {{2002}},
}

@inproceedings{6007,
  author       = {{Kundisch, Dennis}},
  booktitle    = {{E-Commerce: Netze, Märkte, Technologien}},
  editor       = {{Weinhardt, C. and Holtmann, C.}},
  location     = {{Nürnberg, Germany}},
  pages        = {{159--179}},
  title        = {{{Beratungsqualität von Finanzdienstleistern am Beispiel von Online-Immobilienfinanzierungen mit KFW Darlehen}}},
  year         = {{2002}},
}

@inproceedings{6008,
  author       = {{Kundisch, Dennis and Steck, W.}},
  booktitle    = {{Recent Advances in Computers, Computing and Communications}},
  editor       = {{Mastoriakis, N. and Mladenov, V.}},
  location     = {{Rethymno, Kreta, Greece}},
  pages        = {{92--97}},
  title        = {{{Trust and Switching Costs in the Financial Services Industry}}},
  year         = {{2002}},
}

@inproceedings{6009,
  author       = {{Kundisch, Dennis}},
  booktitle    = {{3rd World Congress on the Management of Electronic Commerce}},
  location     = {{Hamilton, Canada}},
  title        = {{{Building Trust - The Most Important CRM Strategy?}}},
  year         = {{2002}},
}

@misc{6134,
  author       = {{Weber, W and Kabst, Rüdiger}},
  pages        = {{40--49}},
  title        = {{{Internationale Vergleichsuntersuchung schreckt auf: Deutsches Personalmanagement offenbar nicht immer Spitze}}},
  volume       = {{10}},
  year         = {{2002}},
}

@misc{6394,
  author       = {{Weber, W and Kabst, Rüdiger and Habich, J}},
  title        = {{{IT-Fachkräfte: Unternehmensbedarf und Qualifizierungsprofile - Eine empirische Studie in deutschen und europäischen Unternehmen, Paderborn 2002}}},
  year         = {{2002}},
}

@article{4617,
  author       = {{Beran, Jan and Feng, Yuanhua}},
  issn         = {{0167-9473}},
  journal      = {{Computational Statistics & Data Analysis}},
  number       = {{2}},
  pages        = {{393--419}},
  publisher    = {{Elsevier BV}},
  title        = {{{SEMIFAR models—a semiparametric approach to modelling trends, long-range dependence and nonstationarity}}},
  doi          = {{10.1016/s0167-9473(02)00007-5}},
  volume       = {{40}},
  year         = {{2002}},
}

@article{4620,
  author       = {{Beran, Jan and Feng, Yuanhua}},
  issn         = {{1061-8600}},
  journal      = {{Journal of Computational and Graphical Statistics}},
  number       = {{3}},
  pages        = {{690--713}},
  publisher    = {{Informa UK Limited}},
  title        = {{{Iterative Plug-In Algorithms for SEMIFAR Models—Definition, Convergence, and Asymptotic Properties}}},
  doi          = {{10.1198/106186002420}},
  volume       = {{11}},
  year         = {{2002}},
}

@article{4621,
  author       = {{Heiler, Siegfried and Feng, Yuanhua}},
  issn         = {{0378-3758}},
  journal      = {{Journal of Statistical Planning and Inference}},
  number       = {{2}},
  pages        = {{351--363}},
  publisher    = {{Elsevier BV}},
  title        = {{{Data-driven decomposition of seasonal time series}}},
  doi          = {{10.1016/s0378-3758(00)00187-7}},
  volume       = {{91}},
  year         = {{2002}},
}

@article{4623,
  author       = {{Beran, Jan and Feng, Yuanhua and Ghosh, Sucharita and Sibbertsen, Philipp}},
  issn         = {{0169-2070}},
  journal      = {{International Journal of Forecasting}},
  number       = {{2}},
  pages        = {{227--241}},
  publisher    = {{Elsevier BV}},
  title        = {{{On robust local polynomial estimation with long-memory errors}}},
  doi          = {{10.1016/s0169-2070(01)00155-8}},
  volume       = {{18}},
  year         = {{2002}},
}

@article{4635,
  author       = {{Beran, Jan and Feng, Yuanhua}},
  journal      = {{The Annals of the Institute of Statistical Mathematics}},
  number       = {{2}},
  pages        = {{291 -- 311}},
  title        = {{{Local polynomial fitting with long-memory, short-memory and antipersistent errors}}},
  volume       = {{54}},
  year         = {{2002}},
}

@article{4637,
  author       = {{Heiler, Siegfried and Feng, Yuanhua}},
  issn         = {{0378-3758}},
  journal      = {{Journal of Statistical Planning and Inference}},
  number       = {{2}},
  pages        = {{351--363}},
  publisher    = {{Elsevier BV}},
  title        = {{{Data-driven decomposition of seasonal time series}}},
  doi          = {{10.1016/s0378-3758(00)00187-7}},
  volume       = {{91}},
  year         = {{2002}},
}

@techreport{4661,
  author       = {{Beran, Jan and Feng, Yuanhua}},
  title        = {{{Recent developments in non- and semiparametric models with fractional time series errors}}},
  year         = {{2002}},
}

@article{4893,
  author       = {{Clark, Damon and Fahr, Rene}},
  journal      = {{KONJUNKTURPOLITIK-BERLIN-}},
  number       = {{3/4}},
  pages        = {{235----255}},
  title        = {{{Transferability, mobility and youth training in Germany and Britain: A simple theoretical analysis}}},
  year         = {{2002}},
}

@article{4899,
  author       = {{Eggert, Andreas}},
  issn         = {{0344-1369}},
  journal      = {{Marketing ZFP}},
  number       = {{3}},
  pages        = {{195--206}},
  publisher    = {{C.H. Beck}},
  title        = {{{Der Einfluss elektronischer Medien auf Geschäftsbeziehungen: Eine empirische Studie am Beispiel des Electronic Banking}}},
  doi          = {{10.15358/0344-1369-2002-3-195}},
  volume       = {{24}},
  year         = {{2002}},
}

@article{4901,
  author       = {{Eggert, Andreas and Ulaga, Wolfgang}},
  issn         = {{0885-8624}},
  journal      = {{Journal of Business & Industrial Marketing}},
  number       = {{2/3}},
  pages        = {{107--118}},
  publisher    = {{Emerald}},
  title        = {{{Customer perceived value: a substitute for satisfaction in business markets?}}},
  doi          = {{10.1108/08858620210419754}},
  volume       = {{17}},
  year         = {{2002}},
}

@proceedings{4931,
  editor       = {{Bliemel, Friedhelm and Eggert, Andreas and Fassott, Georg}},
  title        = {{{Proceedings of the 10th International Colloquium in Relationship Marketing.}}},
  year         = {{2002}},
}

@book{4936,
  editor       = {{Eggert, Andreas and Fassott, Georg}},
  title        = {{{eCRM – Electronic Customer Relationship Manage¬ment: Management der Kundenbeziehungen im Internet-Zeitalter.}}},
  year         = {{2002}},
}

@book{7314,
  editor       = {{Kremer, H.-Hugo}},
  title        = {{{Offene webbasierte Lernumgebungen - E-Learning in der beruflichen Rehabilitation}}},
  year         = {{2002}},
}