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Eggert, “The customer value proposition: evolution, development, and application in marketing,” <i>Journal of the Academy of Marketing Science</i>, no. 4, pp. 467--489, 2017."},"user_id":"57352","title":"The customer value proposition: evolution, development, and application in marketing","author":[{"last_name":"Payne","full_name":"Payne, Adrian","first_name":"Adrian"},{"last_name":"Frow","full_name":"Frow, Pennie","first_name":"Pennie"},{"first_name":"Andreas","full_name":"Eggert, Andreas","last_name":"Eggert"}]},{"title":"Business service outsourcing in manufacturing firms: an event study","author":[{"last_name":"Eggert","full_name":"Eggert, Andreas","first_name":"Andreas"},{"last_name":"Boehm","first_name":"Eva","full_name":"Boehm, Eva"},{"last_name":"Cramer","first_name":"Christina","full_name":"Cramer, Christina"}],"department":[{"_id":"180"}],"citation":{"mla":"Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” <i>Journal of Service Management</i>, no. 3, 2017, pp. 476--498.","bibtex":"@article{Eggert_Boehm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, number={3}, journal={Journal of Service Management}, author={Eggert, Andreas and Boehm, Eva and Cramer, Christina}, year={2017}, pages={476--498} }","short":"A. Eggert, E. Boehm, C. Cramer, Journal of Service Management (2017) 476--498.","apa":"Eggert, A., Boehm, E., &#38; Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. <i>Journal of Service Management</i>, (3), 476--498.","ama":"Eggert A, Boehm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. <i>Journal of Service Management</i>. 2017;(3):476--498.","chicago":"Eggert, Andreas, Eva Boehm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” <i>Journal of Service Management</i>, no. 3 (2017): 476--498.","ieee":"A. Eggert, E. Boehm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” <i>Journal of Service Management</i>, no. 3, pp. 476--498, 2017."},"user_id":"57352","year":"2017","type":"journal_article","language":[{"iso":"eng"}],"status":"public","publication":"Journal of Service Management","date_created":"2018-10-25T08:15:42Z","date_updated":"2022-01-06T07:01:26Z","issue":"3","page":"476--498","_id":"4838"},{"author":[{"full_name":"Boehm, Eva","first_name":"Eva","last_name":"Boehm"},{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"},{"last_name":"Thiesbrummel","first_name":"Christoph","full_name":"Thiesbrummel, Christoph"}],"title":"Service transition: A viable option for manufacturing companies with deteriorating financial performance?","department":[{"_id":"180"}],"user_id":"57352","citation":{"short":"E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017) 101--111.","mla":"Boehm, Eva, et al. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” <i>Industrial Marketing Management</i>, 2017, pp. 101--111.","bibtex":"@article{Boehm_Eggert_Thiesbrummel_2017, title={Service transition: A viable option for manufacturing companies with deteriorating financial performance?}, journal={Industrial Marketing Management}, author={Boehm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}, year={2017}, pages={101--111} }","chicago":"Boehm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” <i>Industrial Marketing Management</i>, 2017, 101--111.","ieee":"E. Boehm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with deteriorating financial performance?,” <i>Industrial Marketing Management</i>, pp. 101--111, 2017.","ama":"Boehm E, Eggert A, Thiesbrummel C. Service transition: A viable option for manufacturing companies with deteriorating financial performance? <i>Industrial Marketing Management</i>. 2017:101--111.","apa":"Boehm, E., Eggert, A., &#38; Thiesbrummel, C. (2017). Service transition: A viable option for manufacturing companies with deteriorating financial performance? <i>Industrial Marketing Management</i>, 101--111."},"status":"public","year":"2017","type":"journal_article","publication":"Industrial Marketing Management","date_created":"2018-10-25T08:18:08Z","date_updated":"2022-01-06T07:01:27Z","_id":"4840","page":"101--111"},{"abstract":[{"lang":"eng","text":"A multiplicity of visual languages have been proposed for representing business models. These languages are claimed to facilitate tasks such as understanding, communicating, and innovating a business model; and have been developed rather independently by scholars from accounting, computer science, information systems, and strategy. Consequently, the existing approaches greatly differ and to some extent contradict each other, for example, regarding their understanding of the business model concept, their terminology, and their visual notations – which means there is little common ground for developing a cumulative stream of research. Therefore, we provide a systematic, cross-disciplinary review of this emerging field and synthesize the pragmatic, semantic, and syntactic foundations of the proposed approaches. Further, we derive an agenda for future research and discuss the challenges that lie ahead to advance the field."}],"has_accepted_license":"1","project":[{"name":"SFB 901","_id":"1"},{"_id":"17","name":"SFB 901 - Subprojekt C5"},{"_id":"4","name":"SFB 901 - Project Area C"}],"file":[{"date_created":"2018-11-12T13:21:25Z","access_level":"closed","content_type":"application/pdf","file_id":"5501","file_size":754019,"file_name":"ICIS2017_BMML.pdf","creator":"dsz","success":1,"date_updated":"2018-11-12T13:21:25Z","relation":"main_file"}],"author":[{"id":"3952","last_name":"John","full_name":"John, Thomas","first_name":"Thomas"},{"full_name":"Kundisch, Dennis","first_name":"Dennis","last_name":"Kundisch","id":"21117"},{"last_name":"Szopinski","id":"36372","first_name":"Daniel","full_name":"Szopinski, Daniel"}],"title":"Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions","department":[{"_id":"276"}],"user_id":"16205","citation":{"apa":"John, T., Kundisch, D., &#38; Szopinski, D. (2017). Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions. In <i>Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea</i>.","ama":"John T, Kundisch D, Szopinski D. Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions. In: <i>Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea</i>. ; 2017.","chicago":"John, Thomas, Dennis Kundisch, and Daniel Szopinski. “Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions.” In <i>Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea</i>, 2017.","ieee":"T. John, D. Kundisch, and D. 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Springer Fachmedien Wiesbaden, 2017, doi:<a href=\"https://doi.org/10.1007/978-3-658-10920-2\">10.1007/978-3-658-10920-2</a>.","bibtex":"@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={<a href=\"https://doi.org/10.1007/978-3-658-10920-2\">10.1007/978-3-658-10920-2</a>}, publisher={Springer Fachmedien Wiesbaden}, year={2017} }","short":"S. Helm, B. Günter, A. 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Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract.","lang":"eng"}],"publication_status":"published","user_id":"37741","citation":{"ama":"Wangenheim F v, Wünderlich NV, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>. 2017;(79):181--188.","apa":"Wangenheim, F. v, Wünderlich, N. V., &#38; Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>, (79), 181--188.","ieee":"F. v Wangenheim, N. V. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” <i>Journal of Business Research</i>, no. 79, pp. 181--188, 2017.","chicago":"Wangenheim, Florian v, Nancy V Wünderlich, and Jan H Schumann. “Renew or Cancel? 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Eggert, “Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen,” in <i>Kundenwert</i>, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 3–34.","chicago":"Helm, Sabrina, Bernd Günter, and Andreas Eggert. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” In <i>Kundenwert</i>, 3–34. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. <a href=\"https://doi.org/10.1007/978-3-658-10920-2_1\">https://doi.org/10.1007/978-3-658-10920-2_1</a>.","apa":"Helm, S., Günter, B., &#38; Eggert, A. (2017). Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In <i>Kundenwert</i> (pp. 3–34). Wiesbaden: Springer Fachmedien Wiesbaden. <a href=\"https://doi.org/10.1007/978-3-658-10920-2_1\">https://doi.org/10.1007/978-3-658-10920-2_1</a>","ama":"Helm S, Günter B, Eggert A. 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Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 3–34.","bibtex":"@inbook{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen}, DOI={<a href=\"https://doi.org/10.1007/978-3-658-10920-2_1\">10.1007/978-3-658-10920-2_1</a>}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Helm, Sabrina and Günter, Bernd and Eggert, Andreas}, year={2017}, pages={3–34} }","mla":"Helm, Sabrina, et al. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” <i>Kundenwert</i>, Springer Fachmedien Wiesbaden, 2017, pp. 3–34, doi:<a href=\"https://doi.org/10.1007/978-3-658-10920-2_1\">10.1007/978-3-658-10920-2_1</a>."},"user_id":"57352","publication_status":"published","department":[{"_id":"178"},{"_id":"180"}],"publication":"Kundenwert","date_created":"2018-10-26T09:58:46Z","publisher":"Springer Fachmedien Wiesbaden","year":"2017","type":"book_chapter","publication_identifier":{"isbn":["9783658109196","9783658109202"]},"status":"public","_id":"4942","page":"3-34","date_updated":"2022-01-06T07:01:30Z"},{"_id":"4947","page":"181--188","issue":"79","date_updated":"2022-01-06T07:01:30Z","publisher":"Elsevier","date_created":"2018-10-26T10:11:34Z","publication":"Journal of Business Research","status":"public","language":[{"iso":"eng"}],"type":"journal_article","year":"2017","keyword":["IT-based service","Smart services","Contract renewal","Retention","Customer churn","Free trial"],"publication_status":"published","user_id":"37741","citation":{"bibtex":"@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }","mla":"Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” <i>Journal of Business Research</i>, no. 79, Elsevier, 2017, pp. 181--188.","short":"F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.","apa":"Wangenheim, F. v, Wünderlich, N., &#38; Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>, (79), 181--188.","ama":"Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>. 2017;(79):181--188.","ieee":"F. v Wangenheim, N. 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Drivers of customer renewal decisions for IT-based service contracts","abstract":[{"text":"Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract.","lang":"eng"}]}]