[{"abstract":[{"lang":"eng","text":"A multiplicity of visual languages have been proposed for representing business models. These languages are claimed to facilitate tasks such as understanding, communicating, and innovating a business model; and have been developed rather independently by scholars from accounting, computer science, information systems, and strategy. Consequently, the existing approaches greatly differ and to some extent contradict each other, for example, regarding their understanding of the business model concept, their terminology, and their visual notations – which means there is little common ground for developing a cumulative stream of research. Therefore, we provide a systematic, cross-disciplinary review of this emerging field and synthesize the pragmatic, semantic, and syntactic foundations of the proposed approaches. Further, we derive an agenda for future research and discuss the challenges that lie ahead to advance the field."}],"project":[{"name":"SFB 901","_id":"1"},{"name":"SFB 901 - Subprojekt C5","_id":"17"},{"_id":"4","name":"SFB 901 - Project Area C"}],"publication":"Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea","file_date_updated":"2018-11-12T13:21:25Z","citation":{"apa":"John, T., Kundisch, D., &#38; Szopinski, D. (2017). Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions. In <i>Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea</i>.","ieee":"T. John, D. Kundisch, and D. Szopinski, “Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions,” in <i>Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea</i>, 2017.","short":"T. John, D. Kundisch, D. Szopinski, in: Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea, 2017.","chicago":"John, Thomas, Dennis Kundisch, and Daniel Szopinski. “Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions.” In <i>Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea</i>, 2017.","mla":"John, Thomas, et al. “Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions.” <i>Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea</i>, 2017.","ama":"John T, Kundisch D, Szopinski D. Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions. In: <i>Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea</i>. ; 2017.","bibtex":"@inproceedings{John_Kundisch_Szopinski_2017, title={Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions}, booktitle={Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea}, author={John, Thomas and Kundisch, Dennis and Szopinski, Daniel}, year={2017} }"},"type":"conference","department":[{"_id":"276"}],"file":[{"creator":"dsz","date_created":"2018-11-12T13:21:25Z","date_updated":"2018-11-12T13:21:25Z","relation":"main_file","access_level":"closed","file_size":754019,"file_name":"ICIS2017_BMML.pdf","success":1,"content_type":"application/pdf","file_id":"5501"}],"date_created":"2017-10-17T12:41:00Z","date_updated":"2022-01-06T07:01:28Z","has_accepted_license":"1","year":"2017","title":"Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions","status":"public","author":[{"id":"3952","last_name":"John","first_name":"Thomas","full_name":"John, Thomas"},{"first_name":"Dennis","last_name":"Kundisch","full_name":"Kundisch, Dennis","id":"21117"},{"id":"36372","last_name":"Szopinski","first_name":"Daniel","full_name":"Szopinski, Daniel"}],"ddc":["040"],"user_id":"16205","language":[{"iso":"eng"}],"_id":"49"},{"type":"book_editor","department":[{"_id":"178"},{"_id":"180"}],"date_created":"2018-10-26T08:35:05Z","place":"Wiesbaden","citation":{"short":"S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017.","chicago":"Helm, Sabrina, Bernd Günter, and Andreas Eggert, eds. <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. <a href=\"https://doi.org/10.1007/978-3-658-10920-2\">https://doi.org/10.1007/978-3-658-10920-2</a>.","ieee":"S. Helm, B. Günter, and A. Eggert, Eds., <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien Wiesbaden, 2017.","apa":"Helm, S., Günter, B., &#38; Eggert, A. (Eds.). (2017). <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien Wiesbaden. <a href=\"https://doi.org/10.1007/978-3-658-10920-2\">https://doi.org/10.1007/978-3-658-10920-2</a>","bibtex":"@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={<a href=\"https://doi.org/10.1007/978-3-658-10920-2\">10.1007/978-3-658-10920-2</a>}, publisher={Springer Fachmedien Wiesbaden}, year={2017} }","ama":"Helm S, Günter B, Eggert A, eds. <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien Wiesbaden; 2017. doi:<a href=\"https://doi.org/10.1007/978-3-658-10920-2\">10.1007/978-3-658-10920-2</a>","mla":"Helm, Sabrina, et al., editors. <i>Kundenwert</i>. Springer Fachmedien Wiesbaden, 2017, doi:<a href=\"https://doi.org/10.1007/978-3-658-10920-2\">10.1007/978-3-658-10920-2</a>."},"user_id":"57352","doi":"10.1007/978-3-658-10920-2","editor":[{"full_name":"Helm, Sabrina","last_name":"Helm","first_name":"Sabrina"},{"last_name":"Günter","first_name":"Bernd","full_name":"Günter, Bernd"},{"full_name":"Eggert, Andreas","first_name":"Andreas","last_name":"Eggert"}],"publisher":"Springer Fachmedien Wiesbaden","_id":"4908","publication_status":"published","date_updated":"2022-01-06T07:01:29Z","title":"Kundenwert","year":"2017","status":"public","publication_identifier":{"isbn":["9783658109196","9783658109202"]}},{"language":[{"iso":"eng"}],"_id":"4933","publisher":"Elsevier","page":"181--188","user_id":"37741","author":[{"first_name":"Florian v","last_name":"Wangenheim","full_name":"Wangenheim, Florian v"},{"full_name":"Wünderlich, Nancy V","first_name":"Nancy V","last_name":"Wünderlich"},{"full_name":"Schumann, Jan H","first_name":"Jan H","last_name":"Schumann"}],"title":"Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts","status":"public","year":"2017","article_type":"original","publication_status":"published","date_updated":"2022-01-06T07:01:29Z","date_created":"2018-10-26T09:41:17Z","department":[{"_id":"178"}],"type":"journal_article","citation":{"ieee":"F. v Wangenheim, N. V. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” <i>Journal of Business Research</i>, no. 79, pp. 181--188, 2017.","apa":"Wangenheim, F. v, Wünderlich, N. V., &#38; Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>, (79), 181--188.","mla":"Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” <i>Journal of Business Research</i>, no. 79, Elsevier, 2017, pp. 181--188.","bibtex":"@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy V and Schumann, Jan H}, year={2017}, pages={181--188} }","ama":"Wangenheim F v, Wünderlich NV, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>. 2017;(79):181--188.","short":"F. v Wangenheim, N.V. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.","chicago":"Wangenheim, Florian v, Nancy V Wünderlich, and Jan H Schumann. “Renew or Cancel? 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The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract."}]},{"user_id":"57352","doi":"10.1007/978-3-658-10920-2_2","page":"37-51","_id":"4941","publisher":"Springer Fachmedien Wiesbaden","publication_status":"published","date_updated":"2022-01-06T07:01:30Z","title":"Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration","status":"public","year":"2017","author":[{"last_name":"Eggert","first_name":"Andreas","full_name":"Eggert, Andreas"}],"publication_identifier":{"isbn":["9783658109196","9783658109202"]},"type":"book_chapter","department":[{"_id":"178"},{"_id":"180"}],"date_created":"2018-10-26T09:57:19Z","place":"Wiesbaden","publication":"Kundenwert","citation":{"mla":"Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” <i>Kundenwert</i>, Springer Fachmedien Wiesbaden, 2017, pp. 37–51, doi:<a href=\"https://doi.org/10.1007/978-3-658-10920-2_2\">10.1007/978-3-658-10920-2_2</a>.","ama":"Eggert A. Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration. In: <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien Wiesbaden; 2017:37-51. doi:<a href=\"https://doi.org/10.1007/978-3-658-10920-2_2\">10.1007/978-3-658-10920-2_2</a>","bibtex":"@inbook{Eggert_2017, place={Wiesbaden}, title={Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration}, DOI={<a href=\"https://doi.org/10.1007/978-3-658-10920-2_2\">10.1007/978-3-658-10920-2_2</a>}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Eggert, Andreas}, year={2017}, pages={37–51} }","apa":"Eggert, A. (2017). Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration. In <i>Kundenwert</i> (pp. 37–51). Wiesbaden: Springer Fachmedien Wiesbaden. <a href=\"https://doi.org/10.1007/978-3-658-10920-2_2\">https://doi.org/10.1007/978-3-658-10920-2_2</a>","ieee":"A. Eggert, “Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration,” in <i>Kundenwert</i>, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 37–51.","chicago":"Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” In <i>Kundenwert</i>, 37–51. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. <a href=\"https://doi.org/10.1007/978-3-658-10920-2_2\">https://doi.org/10.1007/978-3-658-10920-2_2</a>.","short":"A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 37–51."}},{"date_updated":"2022-01-06T07:01:30Z","publication_status":"published","publication_identifier":{"isbn":["9783658109196","9783658109202"]},"author":[{"full_name":"Helm, Sabrina","first_name":"Sabrina","last_name":"Helm"},{"first_name":"Bernd","last_name":"Günter","full_name":"Günter, Bernd"},{"first_name":"Andreas","last_name":"Eggert","full_name":"Eggert, Andreas"}],"year":"2017","title":"Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen","status":"public","doi":"10.1007/978-3-658-10920-2_1","user_id":"57352","publisher":"Springer Fachmedien Wiesbaden","_id":"4942","page":"3-34","citation":{"ieee":"S. Helm, B. Günter, and A. Eggert, “Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen,” in <i>Kundenwert</i>, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 3–34.","apa":"Helm, S., Günter, B., &#38; Eggert, A. (2017). Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In <i>Kundenwert</i> (pp. 3–34). Wiesbaden: Springer Fachmedien Wiesbaden. <a href=\"https://doi.org/10.1007/978-3-658-10920-2_1\">https://doi.org/10.1007/978-3-658-10920-2_1</a>","short":"S. Helm, B. Günter, A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 3–34.","chicago":"Helm, Sabrina, Bernd Günter, and Andreas Eggert. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” In <i>Kundenwert</i>, 3–34. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. <a href=\"https://doi.org/10.1007/978-3-658-10920-2_1\">https://doi.org/10.1007/978-3-658-10920-2_1</a>.","mla":"Helm, Sabrina, et al. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” <i>Kundenwert</i>, Springer Fachmedien Wiesbaden, 2017, pp. 3–34, doi:<a href=\"https://doi.org/10.1007/978-3-658-10920-2_1\">10.1007/978-3-658-10920-2_1</a>.","bibtex":"@inbook{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen}, DOI={<a href=\"https://doi.org/10.1007/978-3-658-10920-2_1\">10.1007/978-3-658-10920-2_1</a>}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Helm, Sabrina and Günter, Bernd and Eggert, Andreas}, year={2017}, pages={3–34} }","ama":"Helm S, Günter B, Eggert A. 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Schumann, Journal of Business Research (2017) 181--188."},"publication":"Journal of Business Research","issue":"79","abstract":[{"lang":"eng","text":"Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract."}],"date_created":"2018-10-26T10:11:34Z","department":[{"_id":"178"},{"_id":"181"}],"keyword":["IT-based service","Smart services","Contract renewal","Retention","Customer churn","Free trial"],"type":"journal_article","author":[{"full_name":"Wangenheim, Florian v","last_name":"Wangenheim","first_name":"Florian v"},{"full_name":"Wünderlich, Nancy","first_name":"Nancy","last_name":"Wünderlich","id":"36392"},{"full_name":"Schumann, Jan H","last_name":"Schumann","first_name":"Jan H"}],"year":"2017","status":"public","title":"Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts","article_type":"original","publication_status":"published","date_updated":"2022-01-06T07:01:30Z","_id":"4947","publisher":"Elsevier","language":[{"iso":"eng"}],"page":"181--188","user_id":"37741"},{"article_type":"original","publication_status":"published","date_updated":"2022-01-06T07:01:30Z","author":[{"full_name":"Larivière, Bart","first_name":"Bart","last_name":"Larivière"},{"last_name":"Bowen","first_name":"David","full_name":"Bowen, David"},{"full_name":"Andreassen, Tor W","last_name":"Andreassen","first_name":"Tor W"},{"full_name":"Kunz, Werner","first_name":"Werner","last_name":"Kunz"},{"first_name":"Nancy J","last_name":"Sirianni","full_name":"Sirianni, Nancy J"},{"last_name":"Voss","first_name":"Chris","full_name":"Voss, Chris"},{"id":"36392","full_name":"Wünderlich, Nancy","last_name":"Wünderlich","first_name":"Nancy"},{"first_name":"Arne","last_name":"De Keyser","full_name":"De Keyser, Arne"}],"title":"“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers","year":"2017","status":"public","user_id":"37741","language":[{"iso":"eng"}],"_id":"4949","publisher":"Elsevier","page":"238--246","abstract":[{"lang":"eng","text":"The service encounter – one of the foundational concepts in service research – is fundamentally changing due to rapid evolutions in technology. In this paper, we offer an updated perspective on what we label the “Service Encounter 2.0”. To this end, we develop a conceptual framework that captures the essence of the Service Encounter 2.0 and provides a synthesis of the changing interdependent roles of technology, employees, and customers. We find that technology either augments or substitutes service employees, and can foster network connections. In turn, employees and customers are taking on the role of enabler, innovator, coordinator and differentiator. In addition, we identify critical areas for future research on this important topic."}],"citation":{"ieee":"B. Larivière <i>et al.</i>, “‘Service Encounter 2.0’: An investigation into the roles of technology, employees and customers,” <i>Journal of Business Research</i>, no. 79, pp. 238--246, 2017.","apa":"Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., … De Keyser, A. (2017). “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. <i>Journal of Business Research</i>, (79), 238--246.","short":"B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246.","chicago":"Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” <i>Journal of Business Research</i>, no. 79 (2017): 238--246.","mla":"Larivière, Bart, et al. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” <i>Journal of Business Research</i>, no. 79, Elsevier, 2017, pp. 238--246.","bibtex":"@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017}, pages={238--246} }","ama":"Larivière B, Bowen D, Andreassen TW, et al. “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. <i>Journal of Business Research</i>. 2017;(79):238--246."},"publication":"Journal of Business Research","issue":"79","department":[{"_id":"178"},{"_id":"181"}],"type":"journal_article","keyword":["Service encounter","Technology roles","Employee roles","Customer roles","Employee experience","Customer experience"],"date_created":"2018-10-26T10:15:22Z"},{"language":[{"iso":"eng"}],"_id":"4955","user_id":"37741","author":[{"last_name":"Wünderlich","first_name":"Nancy","full_name":"Wünderlich, Nancy","id":"36392"},{"full_name":"Paluch, Stefanie ","last_name":"Paluch","first_name":"Stefanie "}],"conference":{"name":"38th International Conference on Information Systems (ICIS 2017)","location":"Seoul, Korea"},"year":"2017","title":"A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents","status":"public","publication_status":"published","date_updated":"2022-01-06T07:01:30Z","date_created":"2018-10-26T10:32:20Z","department":[{"_id":"178"},{"_id":"181"}],"type":"conference","citation":{"short":"N. 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Hamburg: Verlag Dr. Kovac, 2017.","ama":"Mehrmann A. <i>Der Einfluss steuerlicher Verlustverrechnung auf Investitionsentscheidungen bei Risiko unter Berücksichtigung präskriptiver und deskriptiver Verhaltenselemente</i>. Hamburg: Verlag Dr. Kovac; 2017.","bibtex":"@book{Mehrmann_2017, place={Hamburg}, title={Der Einfluss steuerlicher Verlustverrechnung auf Investitionsentscheidungen bei Risiko unter Berücksichtigung präskriptiver und deskriptiver Verhaltenselemente}, publisher={Verlag Dr. Kovac}, author={Mehrmann, Annika}, year={2017} }","mla":"Mehrmann, Annika. <i>Der Einfluss steuerlicher Verlustverrechnung auf Investitionsentscheidungen bei Risiko unter Berücksichtigung präskriptiver und deskriptiver Verhaltenselemente</i>. Verlag Dr. Kovac, 2017."}}]