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The authors’ foundational Delphi study confirms smart interactive services (e.g., remote diagnosis, remote repair of equipment, and telemedicine) are a rapidly growing innovation category across industries. Yet, gaining user acceptance of these types of services presents a significant challenge for managers. To address this challenge, the authors employ a grounded theory approach, drawing on depth interviews, to develop a framework of barriers and facilitators to users’ attitudinal and behavioral responses to smart interactive services. The findings reveal a new set of beliefs that are critical in this context. These beliefs are tied to the human element and specifically pertain to beliefs about the “service counterpart (SC),” who is the provider’s employee controlling the technology. Control, trustworthiness, and collaboration beliefs emerge jointly as important and interrelated influencers tied to the SC. 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Baden-Baden: Nomos."},"publication":"Verwaltungskommunikation - Wissenschaftliche Analyse und praktische Beispiele","date_created":"2018-12-11T10:57:53Z","place":"Baden-Baden","department":[{"_id":"274"}],"type":"book_chapter"},{"publication":"Blick in die Wissenschaft","issue":"28","extern":"1","file":[{"date_updated":"2018-12-13T15:20:50Z","relation":"main_file","file_size":835076,"access_level":"open_access","file_name":"Schreyen_Wex.pdf","content_type":"application/pdf","file_id":"6167","creator":"hsiemes","date_created":"2018-12-11T13:44:17Z"}],"date_created":"2018-12-11T13:43:18Z","type":"journal_article","department":[{"_id":"277"}],"title":"Effektiver Einsatz von Rettungskräften bei Naturkatastrophen - Modelle und Verfahren zur Entscheidungsunterstützung","year":"2013","author":[{"first_name":"Felix","last_name":"Wex","full_name":"Wex, Felix"},{"id":"72850","full_name":"Schryen, Guido","first_name":"Guido","last_name":"Schryen"}],"date_updated":"2022-01-06T07:02:55Z","language":[{"iso":"eng"}],"file_date_updated":"2018-12-13T15:20:50Z","citation":{"ieee":"F. Wex and G. Schryen, “Effektiver Einsatz von Rettungskräften bei Naturkatastrophen - Modelle und Verfahren zur Entscheidungsunterstützung,” <i>Blick in die Wissenschaft</i>, no. 28, pp. 27–32, 2013.","apa":"Wex, F., &#38; Schryen, G. (2013). Effektiver Einsatz von Rettungskräften bei Naturkatastrophen - Modelle und Verfahren zur Entscheidungsunterstützung. <i>Blick in Die Wissenschaft</i>, (28), 27–32.","short":"F. Wex, G. Schryen, Blick in Die Wissenschaft (2013) 27–32.","chicago":"Wex, Felix, and Guido Schryen. “Effektiver Einsatz von Rettungskräften Bei Naturkatastrophen - Modelle Und Verfahren Zur Entscheidungsunterstützung.” <i>Blick in Die Wissenschaft</i>, no. 28 (2013): 27–32.","mla":"Wex, Felix, and Guido Schryen. “Effektiver Einsatz von Rettungskräften Bei Naturkatastrophen - Modelle Und Verfahren Zur Entscheidungsunterstützung.” <i>Blick in Die Wissenschaft</i>, no. 28, 2013, pp. 27–32.","bibtex":"@article{Wex_Schryen_2013, title={Effektiver Einsatz von Rettungskräften bei Naturkatastrophen - Modelle und Verfahren zur Entscheidungsunterstützung}, number={28}, journal={Blick in die Wissenschaft}, author={Wex, Felix and Schryen, Guido}, year={2013}, pages={27–32} }","ama":"Wex F, Schryen G. Effektiver Einsatz von Rettungskräften bei Naturkatastrophen - Modelle und Verfahren zur Entscheidungsunterstützung. <i>Blick in die Wissenschaft</i>. 2013;(28):27-32."},"oa":"1","status":"public","has_accepted_license":"1","page":"27-32","_id":"6166","ddc":["000"],"user_id":"61579"}]