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The authors’ foundational Delphi study confirms smart interactive services (e.g., remote diagnosis, remote repair of equipment, and telemedicine) are a rapidly growing innovation category across industries. Yet, gaining user acceptance of these types of services presents a significant challenge for managers. To address this challenge, the authors employ a grounded theory approach, drawing on depth interviews, to develop a framework of barriers and facilitators to users’ attitudinal and behavioral responses to smart interactive services. The findings reveal a new set of beliefs that are critical in this context. These beliefs are tied to the human element and specifically pertain to beliefs about the “service counterpart (SC),” who is the provider’s employee controlling the technology. Control, trustworthiness, and collaboration beliefs emerge jointly as important and interrelated influencers tied to the SC. Contrary to conventional wisdom that focuses on features of the technology itself to gain user acceptance, this research encourages providers to emphasize the interpersonal elements of the service by providing control cues, raising social presence, and enhancing human trust mechanisms.","lang":"eng"}]},{"_id":"6101","language":[{"iso":"eng"}],"page":"34-39","volume":65,"user_id":"46632","author":[{"id":"42362","full_name":"Kabst, Rüdiger","last_name":"Kabst","first_name":"Rüdiger"},{"full_name":"Wehner, M C","first_name":"M C","last_name":"Wehner"}],"year":"2013","status":"public","title":"Editorial: Internationales Personalmanagement: Den kulturellen Kontext gestalten","intvolume":"        65","date_updated":"2022-01-06T07:02:53Z","date_created":"2018-12-10T10:56:16Z","department":[{"_id":"274"}],"type":"journal_article","citation":{"bibtex":"@article{Kabst_Wehner_2013, title={Editorial: Internationales Personalmanagement: Den kulturellen Kontext gestalten}, volume={65}, number={4}, journal={PERSONALquartely}, author={Kabst, Rüdiger and Wehner, M C}, year={2013}, pages={34–39} }","ama":"Kabst R, Wehner MC. 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Proceedings in Vocational Education and Training","language":[{"iso":"eng"}],"_id":"6455","editor":[{"last_name":"Beck","first_name":"K.","full_name":"Beck, K."},{"last_name":"Zlatkin-Troitschanskaia","first_name":"O.","full_name":"Zlatkin-Troitschanskaia, O."}],"user_id":"74378","author":[{"last_name":"Kremer","first_name":"H.-Hugo","full_name":"Kremer, H.-Hugo","id":"15280"}],"year":"2013","status":"public","title":"Social Media: Potentials and Challenges for Vocational Education","date_updated":"2022-01-06T07:03:05Z"},{"title":"Herausforderungen der Kompetenzorientierung in der Studienprogrammentwicklung","year":"2013","author":[{"first_name":"Taiga","last_name":"Brahm","full_name":"Brahm, Taiga"},{"full_name":"Jenert, Tobias","last_name":"Jenert","first_name":"Tobias"}],"publication_identifier":{"eissn":["2219-6994"]},"date_updated":"2022-01-06T07:01:03Z","intvolume":"         8","date_created":"2018-09-18T09:17:20Z","type":"journal_article","keyword":["Kompetenzorientierung","Studienprogrammentwicklung","Hochschulentwicklung","Hochschule","Learning Outcomes"],"department":[{"_id":"208"},{"_id":"282"}],"publication":"Zeitschrift für Hochschulentwicklung","issue":"1","extern":"1","abstract":[{"text":"Kompetenzorientierung ist ein wichtiges aktuelles Ziel bei der Studienprogrammentwicklung. Allerdings ist die Umsetzung in der Praxis mit zwei wesentlichen Herausforderungen verbunden: So ist zum einen der Wechsel von disziplinären Inhalten hin zu Kompetenzen wenig intuitiv; zum anderen wird die Formulierung so genannter Learning Outcomes als administrative Übung betrachtet. An der Universität St. Gallen wurde ein systematischer Prozess für die Qualitätsentwicklung der Studienprogramme eingeführt. Im Beitrag wird dieser Prozess im Hinblick auf die Kompetenzorientierung reflektiert. Es erscheint wesentlich, den Programmen möglichst viel Freiraum auf ihrem Weg zur Kompetenzorientierung zu überlassen und sie auf diese Weise zu unterstützen.","lang":"ger"}],"page":"7-14","_id":"4427","publisher":"Österreichische Gesellschaft für Hochschuldidaktik","user_id":"51057","volume":8,"status":"public","citation":{"mla":"Brahm, Taiga, and Tobias Jenert. “Herausforderungen Der Kompetenzorientierung in Der Studienprogrammentwicklung.” <i>Zeitschrift Für Hochschulentwicklung</i>, vol. 8, no. 1, Österreichische Gesellschaft für Hochschuldidaktik, 2013, pp. 7–14.","ama":"Brahm T, Jenert T. Herausforderungen der Kompetenzorientierung in der Studienprogrammentwicklung. <i>Zeitschrift für Hochschulentwicklung</i>. 2013;8(1):7-14.","bibtex":"@article{Brahm_Jenert_2013, title={Herausforderungen der Kompetenzorientierung in der Studienprogrammentwicklung}, volume={8}, number={1}, journal={Zeitschrift für Hochschulentwicklung}, publisher={Österreichische Gesellschaft für Hochschuldidaktik}, author={Brahm, Taiga and Jenert, Tobias}, year={2013}, pages={7–14} }","apa":"Brahm, T., &#38; Jenert, T. (2013). Herausforderungen der Kompetenzorientierung in der Studienprogrammentwicklung. <i>Zeitschrift Für Hochschulentwicklung</i>, <i>8</i>(1), 7–14.","ieee":"T. Brahm and T. Jenert, “Herausforderungen der Kompetenzorientierung in der Studienprogrammentwicklung,” <i>Zeitschrift für Hochschulentwicklung</i>, vol. 8, no. 1, pp. 7–14, 2013.","chicago":"Brahm, Taiga, and Tobias Jenert. “Herausforderungen Der Kompetenzorientierung in Der Studienprogrammentwicklung.” <i>Zeitschrift Für Hochschulentwicklung</i> 8, no. 1 (2013): 7–14.","short":"T. Brahm, T. Jenert, Zeitschrift Für Hochschulentwicklung 8 (2013) 7–14."}}]