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Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben. <i>Zeitschrift für Betriebswirtschaft</i>. 2011;81(9):977-1001.","mla":"Wünderlich, Nancy, et al. “Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben.” <i>Zeitschrift für Betriebswirtschaft</i>, vol. 81, no. 9, Springer, 2011, pp. 977–1001."},"publisher":"Springer","_id":"5719","page":"977-1001","volume":81,"user_id":"37741","status":"public","date_created":"2018-11-16T09:46:58Z","department":[{"_id":"181"}],"type":"journal_article","keyword":["Technologieintensive Dienstleistungen","remote services","Dienstleistungstechnologien"],"publication":"Zeitschrift für Betriebswirtschaft","issue":"9","extern":"1","abstract":[{"lang":"ger","text":"Die Möglichkeiten der Erbringung von Dienstleistungen haben sich durch die Entwicklungen der Informations- und Kommunikationstechnologien stark erweitert. Unter Zuhilfenahme moderner Formen der Datenfernübertragung kann eine breite Palette von Dienstleistungen technologisch vermittelt über große Entfernungen hinweg erbracht werden. Diesen als ferngesteuerte Dienstleistungen bezeichneten Angeboten kommt in der Praxis eine immer größere Bedeutung zu. In der betriebswirtschaftlichen Literatur wurde ihnen bisher jedoch wenig Beachtung geschenkt. In diesem Überblicksartikel erfolgt daher eine erste Auseinandersetzung mit betriebswirtschaftlich relevanten Aspekten ferngesteuerter Dienstleistungen. Ausgehend von einer begrifflichen Abgrenzung und Konzeptualisierung dieses neuen Dienstleistungstypus im Abgleich mit bestehenden Systematisierungsansätzen werden die spezifischen Herausforderungen des Management und Marketing von ferngesteuerten Dienstleistungen reflektiert und sowie künftige Forschungsaufgaben abgeleitet."}],"language":[{"iso":"ger"}],"author":[{"id":"36392","last_name":"Wünderlich","first_name":"Nancy","full_name":"Wünderlich, Nancy"},{"last_name":"Schumann","first_name":"Jan H","full_name":"Schumann, Jan H"},{"last_name":"Wangenheim","first_name":"Florian v","full_name":"Wangenheim, Florian v"},{"full_name":"Holzmüller, Hartmut H","first_name":"Hartmut H","last_name":"Holzmüller"}],"title":"Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben.","year":"2011","article_type":"original","intvolume":"        81","publication_status":"published","date_updated":"2022-01-06T07:02:37Z"},{"_id":"5823","language":[{"iso":"eng"}],"user_id":"16205","year":"2011","title":"The Impact of Delegating Decision Making to IT on the Sunk Cost Effect","status":"public","conference":{"name":"12th Workshop on Information Systems and Economics (WISE)","location":"Shanghai, People's Republic of China"},"author":[{"first_name":"Philipp","last_name":"Herrmann","full_name":"Herrmann, Philipp"},{"last_name":"Kundisch","first_name":"Dennis","full_name":"Kundisch, Dennis","id":"21117"},{"last_name":"Rahman","first_name":"M.","full_name":"Rahman, M."}],"date_updated":"2022-01-06T07:02:43Z","date_created":"2018-11-26T09:35:27Z","type":"conference_abstract","department":[{"_id":"276"}],"publication":"12th Workshop on Information Systems and Economics (WISE)","citation":{"bibtex":"@inproceedings{Herrmann_Kundisch_Rahman_2011, title={The Impact of Delegating Decision Making to IT on the Sunk Cost Effect}, booktitle={12th Workshop on Information Systems and Economics (WISE)}, author={Herrmann, Philipp and Kundisch, Dennis and Rahman, M.}, year={2011} }","ama":"Herrmann P, Kundisch D, Rahman M. 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