TY - CHAP AU - Dorfleitner, G. AU - Klein, C. AU - Kundisch, Dennis ID - 2787 T2 - Monetary Growth: Trends, Impacts and Policies TI - Technical Analysis as a Method of Risk Management ER - TY - BOOK ED - Kundisch, Dennis ED - Veit, D. ED - Weitzel, T. ED - Weinhardt, C. ID - 2792 TI - Proceedings of the 4th International Workshop on Enterprise Applications and Services in the Finance Industry VL - 23 ER - TY - CONF AU - Eggert, A AU - Henseler, J AU - Hollmann, S ID - 7857 T2 - Proceedings of the 17th International Colloquium in Relationship Marketing TI - Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels ER - TY - CONF AU - Woisetschläger, D AU - Garnefeld, I AU - Eggert, A ID - 7866 T2 - Proceedings of the 2009 AMA Summer Marketing Educators' Conference TI - Can Successful Customer Acquisition Hurt the Existing Customer Base? ER - TY - CONF AU - Garnefeld, I AU - Münkhoff, E AU - Hogreve, J AU - Eggert, A ID - 7867 T2 - Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress TI - Referral reward programs: New customer acquisition by opportunism? ER - TY - CONF AU - Eggert, A AU - Ulaga, W ID - 7868 T2 - Proceedings of the 4th International Conference on Business Market Management TI - Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go? ER - TY - CONF AU - Garnefeld, I AU - Helm, S AU - Tax, S AU - Eggert, A ID - 7869 T2 - Proceedings of the 2009 AMA Winter Educators' Proceedings TI - Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect? ER - TY - CONF AU - Garnefeld, I AU - Münkhoff, E AU - Hogreve, J AU - Eggert, A ID - 7870 T2 - Proceedings of the 38th European Marketing Academy (EMAC) Conference TI - Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior ER - TY - CONF AU - Eggert, A AU - Henseler, J AU - Hollmann, S ID - 7871 T2 - Proceedings of the 38th European Marketing Academy (EMAC) Conference TI - Who Owns the Customer? Exploring Customer Loyalty in a Channel Context ER - TY - BOOK AB - The increasing employment of information and communication technologies in companies and households has led to considerable changes in the way services are conceived, developed, and delivered. Nancy V. Wünderlich employs a multi-method approach comprising an international qualitative study in Germany, USA and China and a longitudinal quantitative study to analyze remote services. She develops the Interactive Technology-Mediated Service Model (ITSUM) to provide a comprehensive approach of explaining both initial acceptance and repeated, continued usage of remote services in organizations. Finally, she derives managerial implications for remote service providers on how to increase remote service acceptance among their customers and facilitate the export of remote services. AU - Wünderlich, Nancy ID - 5721 SN - 978-3-8349-1957-1 TI - Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings ER -