TY - CONF AU - Eggert, A AU - Ulaga, W AU - Steiner, M AU - Backhaus, K ID - 7733 T2 - Proceedings of the 42nd European Marketing Academy (EMAC) Conference TI - Increasing Customers' Willingness to Pay for Hybrid Offerings: The Impact of Price Presentation Formats ER - TY - CONF AU - Garnefeld, I AU - Münkhoff, E AU - Raum, K ID - 7734 T2 - Proceedings of the 42nd European Marketing Academy (EMAC) Conference TI - Threat and normative appeals to reduce product returns in online retailing – An effective marketing practice? ER - TY - CONF AU - Münkhoff, E AU - Garnefeld, I AU - Bruns, A ID - 7735 T2 - roceedings of the 42nd European Marketing Academy (EMAC) Conference TI - How to prolong a sales promotion – Ex-post time extension versus reframing ER - TY - CONF AU - Posner , T AU - Garnefeld, I AU - Eggert, A ID - 7736 T2 - Proceedings of the 42nd European Marketing Academy (EMAC) Conference TI - Creating Emotional Brand Attachment through the Salesperson's Brand-Consistent Behavior ER - TY - CONF AU - Steinhoff, L AU - Palmatier, R. W ID - 7737 T2 - Proceedings of the 42nd European Marketing Academy (EMAC) Conference TI - The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance ER - TY - CONF AU - Eggert, A AU - Thiesbrummel, C AU - Deutscher, C ID - 7738 T2 - 2013 AMA Winter Marketing Educators' Proceedings TI - Exploring differential effects of product and service innovations on industrial firms’ financial performance ER - TY - JOUR AU - de Meer, Hermann AU - Diener, Michael AU - Herkenhöner, Ralph AU - Kucera, Markus AU - Niedermeier, Michael AU - Reisser, Andreas AU - Schryen, Guido AU - Vetter, Michael AU - Waas, Thomas AU - Yasasin, Emrah ID - 5682 IS - 3 JF - PIK - Praxis der Informationsverarbeitung und Kommunikation TI - Sicherheitsherausforderungen in hochverteilten Systemen VL - 36 ER - TY - JOUR AB - Smart interactive services, in contrast with other technology-based services, require significant human-to-human interaction and collaboration in addition to the service provided by the embedded technology itself. The authors’ foundational Delphi study confirms smart interactive services (e.g., remote diagnosis, remote repair of equipment, and telemedicine) are a rapidly growing innovation category across industries. Yet, gaining user acceptance of these types of services presents a significant challenge for managers. To address this challenge, the authors employ a grounded theory approach, drawing on depth interviews, to develop a framework of barriers and facilitators to users’ attitudinal and behavioral responses to smart interactive services. The findings reveal a new set of beliefs that are critical in this context. These beliefs are tied to the human element and specifically pertain to beliefs about the “service counterpart (SC),” who is the provider’s employee controlling the technology. Control, trustworthiness, and collaboration beliefs emerge jointly as important and interrelated influencers tied to the SC. Contrary to conventional wisdom that focuses on features of the technology itself to gain user acceptance, this research encourages providers to emphasize the interpersonal elements of the service by providing control cues, raising social presence, and enhancing human trust mechanisms. AU - Wünderlich, Nancy AU - Wangenheim, Florian V AU - Bitner, Mary Jo ID - 5715 IS - 1 JF - Journal of Service Research KW - service technology KW - technology-mediated service KW - service counterpart KW - smart service KW - remote service KW - technology adoption TI - High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services. VL - 16 ER - TY - JOUR AU - Kabst, Rüdiger AU - Wehner, M C ID - 6101 IS - 4 JF - PERSONALquartely TI - Editorial: Internationales Personalmanagement: Den kulturellen Kontext gestalten VL - 65 ER - TY - CHAP AU - Weber, P AU - Kabst, Rüdiger ED - Hill, Hermann ID - 6147 T2 - Verwaltungskommunikation - Wissenschaftliche Analyse und praktische Beispiele TI - Unterstützung von Kommunalverwaltung bei Bürgerbeteiligung ER - TY - JOUR AU - Wex, Felix AU - Schryen, Guido ID - 6166 IS - 28 JF - Blick in die Wissenschaft TI - Effektiver Einsatz von Rettungskräften bei Naturkatastrophen - Modelle und Verfahren zur Entscheidungsunterstützung ER - TY - CONF AU - Weber, H AU - Wehner, M AU - Kabst, Rüdiger ID - 6271 TI - Institutional Determinants of Work-Family Practices: An International Comparative Examination. ER - TY - CONF AU - Golubovic, S AU - Wehner, M AU - Baum, M AU - Kabst, Rüdiger ID - 6272 TI - HR-Praktiken und Innovation: Wie können Wissens- und Technologievorsprünge im Unternehmen generiert werden? ER - TY - CONF AU - Isidor, R AU - Wehner, M AU - Li, C AU - Kabst, Rüdiger ID - 6274 TI - Institutional Pressures and Interorganizational Imitation: A Quasilongitudinal Analyses of Temporary Work in the UK and Germany ER - TY - CHAP AU - Kremer, H.-Hugo ED - Feng, X. ED - Rützel, J. ED - Kremer, H.-H. ID - 6448 T2 - Standardization, professionalizationn and the measurements TI - Kompetenzorientierte Lehrerbildung - Zur Gestaltung des Praxissemesters in wirtschaftspädagogischen Studiengängen ER - TY - CHAP AU - Kremer, H.-Hugo ED - Feng, X. ED - Rützel, J. ED - Kremer, H.-H. ID - 6449 T2 - Standardization, professionalization and the measurements TI - Social Media: Potenziale und Herausforderungen für die berufliche Bildung ER - TY - CHAP AU - Kremer, H.-Hugo AU - Zoyke, A. ED - Niedermair, G. ID - 6450 T2 - Facetten berufs- und wirtschaftspädagogischer Forschung. Grundlagen - Herausfoderungen - Perspektiven TI - Forschung in Innovationsarenen: Individuelle Förderung als Herausforderung in der Bildungsarbeit in der Ausbildungsvorbereitung an Berufskollegs ER - TY - CHAP AU - Beutner, Marc AU - Kremer, H.-Hugo AU - Zoyke, A. ED - Seifried, J. ED - Wuttke, E. ID - 6452 T2 - Transitions in Vocational Education, Research in Vocational Education TI - Exploring Personalized Learning in the Context of the Transition System, vol. 2. Opladen ER - TY - CHAP AU - Kremer, H.-Hugo ED - Seufert, S. ED - Metzger, C. ID - 6454 T2 - Kompetenzentwicklung in unterschiedlichen Lernkulturen TI - Berufsbildung im Übergang - Kompetenzentwicklung in der Ausbildungsvorbereitung ER - TY - CHAP AU - Kremer, H.-Hugo ED - Beck, K. ED - Zlatkin-Troitschanskaia, O. ID - 6455 T2 - From Diagnostics to Learning Success. Proceedings in Vocational Education and Training TI - Social Media: Potentials and Challenges for Vocational Education ER -