TY - CONF AU - Deppe, Sahar AU - Brandt, Lukas AU - Brunninghaus, Marc AU - Papenkordt, Jörg AU - Heindorf, Stefan AU - Tschirner-Vinke, Gudrun ID - 34282 T2 - 2022 IEEE 27th International Conference on Emerging Technologies and Factory Automation (ETFA) TI - AI-Based Assistance System for Manufacturing ER - TY - CHAP AU - Papenkordt, Jörg AU - Thommes, Kirsten ID - 34466 SN - 9783030992347 T2 - Human-Technology Interaction TI - Determinants of Trust in Smart Technologies ER - TY - GEN ED - Radermacher, Katharina ED - Herdejürgen, Enja ID - 49215 T2 - Studie Industrieverband Büro und Arbeitswelt e. V. (IBA). TI - Erkenntnisse aus Arbeitgeberbewertungen: Das Potential von Arbeitsatmosphäre und Arbeitsplatzgestaltung für die Weiterempfehlungsbereitschaft ER - TY - JOUR AB - Integrated reporting has widely been promoted as the next evolutionary step in corporate disclosure, which would soon replace traditional reporting practices. Embedded in a zeitgeist that favors sustainability, this outlook would suggest high integrated reporting adoption rates among reporting organizations. Our analysis of integrated reporting in Germany from 2008 to 2019 shows, however, that organizations approached integrated reporting with a wait-and-see mentality. This approach cannot be described adequately by the existing conceptualizations of (partial) practice adoption. We therefore develop the notion of wait-and-see-ism, defined as the deliberate and potentially long-lasting postponement of a decision to adopt a practice while its further development is monitored silently. We see limited, though continuous, efforts to prepare for the prospect of adopting the practice of integrated reporting quickly at a later stage. Wait-and-see-ism expands on prior work on partial adoption by emphasizing its temporal dimension. This adds an important yet undertheorized option that organizations can employ to respond to ambiguous institutional demands, thus explaining the stalling of promising management practices. AU - Endenich, Christoph AU - Hahn, Rüdiger AU - Reimsbach, Daniel AU - Wickert, Christopher ID - 47923 IS - 3 JF - Strategic Organization KW - Strategy and Management KW - Industrial relations KW - Education KW - Business and International Management SN - 1476-1270 TI - Wait-and-see-ism as partial adoption of management practices: The rise and stall of integrated reporting VL - 21 ER - TY - JOUR AU - Böhm, Eva AU - Eggert, A. AU - Garnefeld, I. AU - Holzmüller, H. AU - Schaefers, T AU - Steinhoff, Lena AU - Woisetschläger, D. ID - 46660 IS - 4 JF - Journal of Service Management TI - Exploring the customer journey of voice commerce: A research agenda VL - 6 ER - TY - JOUR AB - Regulations to prevent ethnic discrimination in accessing the labor market are implemented most thoroughly in the public sector. However, it remains to be assessed if these regulations are internalized. We conducted a field experiment to examine ethnic discrimination when applying for internships in German municipalities by unsolicited inquiries. We compared responses in German cities to Turkish, Italian, and German applicants in two periods, and find consistent disadvantages for the Turkish and Italian applicants as well as differences related to gender. Thus, the likelihood for ethnic discrimination rises when applying for positions in public institutions that are not subject to regulations. AU - Auer, Thorsten Fabian AU - Ekemen, Helin AU - Hagedorn, Carolin AU - Heise, Chantal AU - Rese, Christine ID - 34154 IS - 7 JF - Empirical Economics Letters KW - Ethnic Discrimination KW - Public Sector KW - Field Experiment KW - Application Procedure SN - 1681 8997 TI - Same Different but not Same Same: Ethnic Discrimination in Application Procedures in the German Public Sector VL - 21 ER - TY - JOUR AB - Unternehmen investieren zunehmend in Angebote Betrieblicher Gesundheitsförderung (BGF). Dabei stellt sich die Frage nach dem Kosten-Nutzen-Verhältnis jenseits des individuellen Nutzens durch die Förderung der Mitarbeitergesundheit. Deshalb wurden im Rahmen einer Sekundäranalyse Effekte der BGF auf den Unternehmenserfolg berechnet. Die Ergebnisse lassen vermuten, dass sich eine verhaltensorientierte BGF kaum positiv auf die Arbeitsproduktivität und Kommunikationsstruktur in Unternehmen auswirkt. AU - Auer, Thorsten Fabian AU - Sennefelder, Lisa AU - Meier, Heiko ID - 32397 IS - 3 JF - Public Health Forum KW - Kommunikation KW - Arbeitsproduktivität KW - Betriebliche Gesundheitsförderung KW - Kosten-Nutzen-Verhältnis SN - 0944-5587 TI - Betriebliche Gesundheitsförderung: Ein leeres Versprechen? VL - 30 ER - TY - GEN AU - Schneider, Jennifer Nicole ID - 48436 TI - Greenworld: Think Green for the Word. Learning Teaching Training Activities (LTTA). Workshop: Entrepreneurship, Green Business ER - TY - GEN AU - Schneider, Jennifer Nicole ID - 48434 TI - Greenworld: Think Green for the Word. Learning Teaching Training Activities (LTTA). Workshop: Creative Thinking ER - TY - GEN AU - Schneider, Jennifer Nicole ID - 48437 TI - Greenworld: Think Green for the Word. Learning Teaching Training Activities (LTTA). Workshop: Canvas Model ER - TY - GEN AU - Schneider, Jennifer Nicole ID - 48252 TI - EU-CERT. First Transnational Project Meeting. Presentation at the EU-CERT Meeting: Financial, Marketing and Dissemination. ER - TY - GEN AU - Schneider, Jennifer Nicole ID - 48255 TI - Family Business Library. Presentation at the LTTA of FBL: Motivation, Barriers and Problems while starting a business ER - TY - JOUR AB - AbstractThis paper examines how human and organizational factors need to be designed to achieve strong technological maturity of either the products or the production process. In a fuzzy-set qualitative comparative analysis (fs/QCA), a combination of intensive training and strong worker participation is found to be associated with strong technological maturity in the two organizational contexts: firms with a strong entrepreneurial culture and in large firms oriented towards customer-oriented innovation. Overall, the paper uncovers designs or causal recipes for a successful digital transformation. AU - Schneider, Martin AU - Hellweg, Talea Davina AU - Menzefricke, J. S. ID - 42776 JF - Proceedings of the Design Society SN - 2732-527X TI - Identification of Human and Organizational Key Design Factors for Digital Maturity – A Fuzzy-Set Qualitative Comparative Analysis VL - 2 ER - TY - JOUR AU - Trang, S. AU - Mandrella, M. AU - Marrone, M. AU - Kolbe, L. ID - 49461 JF - European Journal of Information Systems TI - Co-creating business value through IT-business operational alignment in inter-organisational relationships: Empirical evidence from regional networks VL - 31 ER - TY - JOUR AU - Masuch, K. AU - Greve, M. AU - Trang, S. ID - 49460 JF - Electronic Markets TI - What to do after a data breach? Examining apology and compensation as response strategies for health service providers VL - 31 ER - TY - JOUR AU - Masuch, K. AU - Greve, M. AU - Trang, S. ID - 49459 JF - Computers & Security TI - Apologize or Justify? Examining the Impact of Data Breach Response Actions on Stock Value of Affected Companies VL - 12 ER - TY - JOUR AU - Nastjuk, I. AU - Trang, S. AU - Papageorgiou, E. ID - 49458 JF - Electronic Markets TI - Smart cities and smart governance models for future cities VL - 32 ER - TY - GEN AB - Im Rahmen dieser Studie wird der Status Quo des KI-Einsatzes in der industriellen Arbeitswelt in der Region OstWestfalenLippe erfasst und beschrieben. Dadurch wird eine Grundlage geschaffen, um eine zielführende Unterstützung der Gestaltung von durch Künstliche Intelligenz (KI) gestützter Arbeitsprozesse in Unternehmen zu ermöglichen, indem beispielsweise bedarfsbezogene Maßnahmen entwickelt und durchgeführt sowie weiterer Forschungsbedarf aufgezeigt wird. Die Befragung wurde im Jahr 2021 von dem Kompetenzzentrum Arbeitswelt.Plus sowie dem Spitzencluster it’s OWL initiiert. Dabei sind drei Zielgruppen – Unternehmensleitung, Personalabteilung (HR) sowie Arbeitnehmer*innen – adressiert worden. Insgesamt nahmen 317 Personen aus 89 verschiedenen Unternehmen bzw. Organisationen an der Befragung teil – zu 38 % Unternehmer*innen, zu 13 % Personaler*innen und zu 49 % Arbeitnehmer*innen. Die meisten der Teilnehmenden stammten aus der Elektroindustrie, dem Maschinenbau sowie dem Informations- und Kommunikationstechnologie (IKT)-Sektor. Die Befragungsergebnisse zeigen, dass sich die meisten Unternehmen in der Anfangsphase der KI-Nutzung befinden. Zwischen einzelnen Unternehmensbereichen und verschiedenen Branchen zeigen sich gewisse Unterschiede in der Nutzungsphase. Die Befragten stehen aktuell vor der Nutzung von vor allem teilautonomen KI-Systemen, die ausführende und analytische menschliche Tätigkeitenbeispielsweise durch Informationsbereitstellungen unterstützen. Wesentliche Ziele der KI-Nutzung sind die Effizienzsteigerung, Qualitätsverbesserung, Entscheidungsoptimierung sowie Unterstützung der Arbeitnehmer*innen. Allerdings werden in allen Unternehmen die fehlende Expertise sowie insgesamt die Komplexität des Themenfelds als Hinderungsgründe identifiziert. In allen Unternehmen und allen Unternehmensbereichen werden hohe Auswirkungen durch KI erwartet. Auf die Arbeitsgestaltung werden insgesamt eher positive Auswirkungen erwartet. Die Befragten schätzen die Bedeutung von KI, ihre Aufgeschlossenheit sowie ihr Vertrauen gegenüber KI als insgesamt hoch ein, ihr Verständnis von KI dagegen eher als gering. Tendenziell zeigt sich eine große Diskrepanz zwischen Selbst- und Fremdbild mit einer teils deutlich negativeren Wahrnehmung anderer. Die Befragten erwarten außerdem steigende Kompetenzanforderungen sowie einen hohen Weiterbildungsbedarf, insbesondere bezüglich des grundlegenden Verständnisses über KI. In den wenigsten Unternehmen existiert jedoch ein gezieltes Weiterbildungsangebot. Die Erkenntnisse aus der Befragung fließen im Rahmen des Kompetenzzentrums Arbeitswelt.Plus in die gezielte Gestaltung und Einführung KI-gestützter Arbeitsformen sowie bedarfsgerechter Unterstützungsangebote ein. Die hohe Komplexität der KI-Einführung sowie die sowohl technischen als auch mitarbeiterbezogenen Herausforderungen verdeutlichen den Bedarf für eine soziotechnische Perspektive und ein systematisches Vorgehen bei der Gestaltung dieses vielschichtigen Themenfelds. AU - Papenkordt, Jörg AU - Gabriel, Stefan AU - Thommes, Kirsten AU - Dumitrescu, Roman ID - 45668 TI - Künstliche Intelligenz in der industriellen Arbeitswelt ER - TY - JOUR AU - Hoppe, Julia Amelie AU - Tuisku, Outi AU - Johansson-Pajala, Rose-Marie AU - Pekkarinen, Satu AU - Hennala, Lea AU - Gustafsson, Christine AU - Melkas, Helinä AU - Thommes, Kirsten ID - 44637 JF - Computers in Human Behavior Reports KW - Artificial Intelligence KW - Cognitive Neuroscience KW - Computer Science Applications KW - Human-Computer Interaction KW - Applied Psychology KW - Neuroscience (miscellaneous) SN - 2451-9588 TI - When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty VL - 9 ER - TY - JOUR AB - AbstractSince the seminal work of Albert and Whetten, the organizational identity concept has become ubiquitous and highly relevant in various fields. This study systematically reviews how Albert and Whetten’s concept of organizational identity has been disseminated in different research areas. It employs quantitative (topic modeling) and qualitative text analysis, as well as a network analysis to examine a sample of 1,041 papers published between 1985 and mid-2022 that cite Albert and Whetten’s seminal work. Using this method of systematic literature analysis, the current study investigates the criteria of the basic definition and hypotheses mentioned in their work that contribute to its increasing significance, and those with the potential to become substantial aspects of future organizational identity research. Accordingly, Albert and Whetten’s conceptualization of organizational identity is often partially adopted in the literature. Thus, this study contributes to organizational identity research by unveiling further research questions on the evolving character of organizational identity, research methodology, and quantitative operationalization, on the basis of Albert and Whetten’s organizational identity conceptualization. AU - Knorr, Karin AU - Hein-Pensel, Franziska ID - 34191 JF - Management Review Quarterly KW - Strategy and Management KW - Business KW - Management and Accounting (miscellaneous) SN - 2198-1620 TI - Since Albert and Whetten: the dissemination of Albert and Whetten’s conceptualization of organizational identity ER - TY - JOUR AU - Hoppe, Julia Amelie AU - Tuisku, Outi AU - Johansson-Pajala, Rose-Marie AU - Pekkarinen, Satu AU - Hennala, Lea AU - Gustafsson, Christine AU - Melkas, Helinä AU - Thommes, Kirsten ID - 34295 JF - Computers in Human Behavior Reports KW - Artificial Intelligence KW - Cognitive Neuroscience KW - Computer Science Applications KW - Human-Computer Interaction KW - Applied Psychology KW - Neuroscience (miscellaneous) SN - 2451-9588 TI - When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty ER - TY - JOUR AU - Hoppe, Julia A. AU - Tuisku, Outi AU - Johansson-Pajala, Rose-Marie AU - Pekkarinen, Satu AU - Hennala, Lea AU - Gustafsson, Christine AU - Melkas, Helinä AU - Thommes, Kirsten ID - 44636 JF - Computers in Human Behavior Reports KW - Artificial Intelligence KW - Cognitive Neuroscience KW - Computer Science Applications KW - Human-Computer Interaction KW - Applied Psychology KW - Neuroscience (miscellaneous) SN - 2451-9588 TI - When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty VL - 9 ER - TY - JOUR AU - Hoppe, Julia Amelie AU - Melkas, Helinä AU - Pekkarinen, Satu AU - Tuisku, Outi AU - Hennala, Lea AU - Johansson-Pajala, Rose-Marie AU - Gustafsson, Christine AU - Thommes, Kirsten ID - 32273 JF - International Journal of Human–Computer Interaction KW - Computer Science Applications KW - Human-Computer Interaction KW - Human Factors and Ergonomics SN - 1044-7318 TI - Perception of Society’s Trust in Care Robots by Public Opinion Leaders ER - TY - GEN AU - Koch, Reinald AU - Holtmann, Svea AU - Giese, Henning ID - 35799 SN - 1556-5068 TI - Losses Never Sleep - The Effect of Tax Loss Offset on Stock Market Returns during Economic Crises VL - 269 ER - TY - CHAP AU - Betz, Stefan ED - Betz, Stefan ID - 49748 SN - 978-3-339-12536-1 T2 - Aktuelle Fragestellungen zu Produktion, Controlling und Logistik TI - Lagerkapazitätsdimensionierung als betriebswirtschaftliches Entscheidungsproblem ER - TY - CHAP AU - Betz, Stefan ED - Betz, Stefan ID - 49743 SN - 978-3-339-12536-1 T2 - Aktuelle Fragestellungen zu Produktion, Controlling und Logistik TI - Strategische Erfolgsplanung für Produktinnovationen ER - TY - GEN AU - Giese, Henning AU - Koch, Reinald AU - Gamm, Markus ID - 49875 TI - Tax Avoidance and Vertical Interlocks within Multinational Enterprises ER - TY - GEN AB - Information is one of the most important ingredients for decision-making. While the neoclassical assumption of perfect information is surely an important conceptual benchmark for discussing efficient allocations, it is obviously far from describing a rational choice under real conditions. In reality, optimal choices should be considered choices under imperfect information. Thus, decision-makers' information problem can be solved by two strategies. Either they collect an optimal set of information to make an optimal allocation choice under this imperfect information set or they can apply heuristic reasoning. In this paper, we suggest a formal model framework for the example of a simple consumer decision for the allocation of differentiated goods to explore information acquisition strategies in such a simple standard choice situation. Using the model variation under perfect information as a benchmark, we answer the following questions. First and most importantly, under imperfect information, can a heuristic rule substitute information acquisition as an optimal choice? Second, what is the role of risk aversion in the information acquisition process? Finally, we explore the differences to the benchmark, both ex ante the first purchase decision and ex post when repeated purchases and consumption allows for experiences with the choices made. AU - Burs, Carina AU - Gries, Thomas ID - 49308 KW - information economics KW - imperfect information KW - Bayesian learning KW - risk KW - heuristics KW - differentiated products TI - Decision-making under Imperfect Information with Bayesian Learning or Heuristic Rules VL - No. 149 ER - TY - JOUR AU - Feng, Yuanhua AU - Gries, Thomas AU - Letmathe, Sebastian AU - Schulz, Dominik ID - 33666 IS - 1 JF - The R Journal KW - Statistics KW - Probability and Uncertainty KW - Numerical Analysis KW - Statistics and Probability SN - 2073-4859 TI - The smoots Package in R for Semiparametric Modeling of Trend Stationary Time Series VL - 14 ER - TY - CONF AU - Arslan, Kader AU - Trier, Matthias ID - 34317 KW - Social media KW - Social media marketing process KW - Social media strategy KW - Social media management KW - Guidelines T2 - Proceedings of the 33rd Australasian Conference on Information Systems (ACIS 2022) TI - Towards a Process Model for Social Media Marketing ER - TY - CHAP AU - Hrnjadovic, Damir ED - Betz, Stefan ID - 50382 SN - 978-3-339-12536-1 T2 - Aktuelle Fragestellungen zu Produktion, Logistik und Controlling TI - Möglichkeiten und Grenzen der Messung, Kontrolle und Sicherung der Qualität logistischer Prozesse ER - TY - CHAP AU - Fiedler, Moritz ED - Betz, Stefan ID - 50384 SN - 978-3-339-12536-1 T2 - Aktuelle Fragestellungen zu Produktion, Logistik und Controlling TI - Implikationen einer wertorientierten Unternehmensführung für Standortplanungsentscheidungen ER - TY - CHAP AU - Osthoff, Lennart ED - Betz, Stefan ID - 50386 SN - 978-3-339-12536-1 T2 - Aktuelle Fragestellungen zu Produktion, Logistik und Controlling TI - Betriebliche Standortplanung international agierender Unternehmen ER - TY - CHAP AU - Opitz, Oliver ID - 50395 SN - 978-3-339-12536-1 T2 - Aktuelle Fragestellungen zu Produktion, Logistik und Controlling TI - Kategorisierungsmöglichkeiten für die Erzeugung von Dienstleistungen ER - TY - CHAP AU - Faupel, Christian ED - Betz, Stefan ID - 50405 SN - 978-3-339-12536-1 T2 - Aktuelle Fragestellungen zu Produktion, Logistik und Controlling TI - Entscheidungsunterstützung durch das Controlling mittels Reporting Design ER - TY - BOOK ED - Betz, Stefan ID - 37399 TI - Aktuelle Fragestellungen zu Produktion, Controlling und Logistik ER - TY - CONF AB - Existing process mining methods are primarily designed for processes that have reached a high degree of digitalization and standardization. In contrast, the literature has only begun to discuss how process mining can be applied to knowledge-intensive processes—such as product innovation processes—that involve creative activities, require organizational flexibility, depend on single actors’ decision autonomy, and target process-external goals such as customer satisfaction. Due to these differences, existing Process Mining methods cannot be applied out-of-the-box to analyze knowledge-intensive processes. In this paper, we employ Action Design Research (ADR) to design and evaluate a process mining approach for knowledge-intensive processes. More specifically, we draw on the two processes of product innovation and engineer-to-order in manufacturing contexts. We collected data from 27 interviews and conducted 49 workshops to evaluate our IT artifact at different stages in the ADR process. From a theoretical perspective, we contribute five design principles and a conceptual artifact that prescribe how process mining ought to be designed for knowledge-intensive processes in manufacturing. From a managerial perspective, we demonstrate how enacting these principles enables their application in practice. AU - Löhr, Bernd AU - Brennig, Katharina AU - Bartelheimer, Christian AU - Beverungen, Daniel AU - Müller, Oliver ID - 36912 SN - 978-3-031-16103-2 T2 - International Conference on Business Process Management TI - Process Mining of Knowledge-Intensive Processes: An Action Design Research Study in Manufacturing ER - TY - JOUR AB - PurposeEnabled by increased (“big”) data stocks and advanced (“machine learning”) analyses, the concept of human resource analytics (HRA) is expected to systematically improve decisions in human resource management (HRM). Since so far empirical evidence on this is, however, lacking, the authors' study examines which combinations of data and analyses are employed and which combinations deliver on the promise of improved decision quality.Design/methodology/approachTheoretically, the paper employs a neo-configurational approach for founding and conceptualizing HRA. Methodically, based on a sample of German organizations, two varieties (crisp set and multi-value) of qualitative comparative analysis (QCA) are employed to identify combinations of data and analyses sufficient and necessary for HRA success.FindingsThe authors' study identifies existing configurations of data and analyses in HRM and uncovers which of these configurations cause improved decision quality. By evidencing that and which combinations of data and analyses conjuncturally cause decision quality, the authors' study provides a first confirmation of HRA success.Research limitations/implicationsMajor limitations refer to the cross-sectional and national sample and the usage of subjective measures. Major implications are the suitability of neo-configurational approaches for future research on HRA, while deeper conceptualizing and researching both the characteristics and outcomes of HRA constitutes a core future task.Originality/valueThe authors' paper employs an innovative theoretical-methodical approach to explain and analyze conditions that conjuncturally cause decision quality therewith offering much needed empirical evidence on HRA success. AU - Strohmeier, Stefan AU - Collet, Julian AU - Kabst, Rüdiger ID - 50463 IS - 3 JF - Baltic Journal of Management KW - Management of Technology and Innovation KW - Marketing KW - Organizational Behavior and Human Resource Management KW - Strategy and Management KW - Business and International Management SN - 1746-5265 TI - (How) do advanced data and analyses enable HR analytics success? A neo-configurational analysis VL - 17 ER - TY - JOUR AB - Psychologists claim that being treated kindly puts individuals in a positive emotional state: they then treat an unrelated third party more kindly. Numerous experiments document that subjects indeed ‘pay forward’ specific behavior. For example, they are less generous after having experienced stinginess. This, however, is not necessarily driven by emotions. Subjects may also imitate what they regard as socially adequate behavior. Here, I present an experiment in which imitation is not possible at the next opportunity to act with a stranger: after being given either a fun or an annoying job, subjects have to decide whether to be generous or not. I find that although subjects who are given the annoying job report more negative emotions than those with the fun job, they do not treat an unrelated third person more unkindly in terms of passing on less money. AU - Schnedler, Wendelin ID - 34473 JF - Games and Economic Behavior KW - Economics and Econometrics KW - Finance SN - 0899-8256 TI - The broken chain: Evidence against emotionally driven upstream indirect reciprocity VL - 136 ER - TY - CONF AB - In recent years, many cases of deep neural networks failing dramatically when faced with adversarial or real-world examples have been reported. Such failures, which are quite hard to detect, are often related to a generalization problem known as shortcut learning. Yet, with state-of-the-art transformer models now being ubiquitous in financial text mining, one cannot help but wonder how reliable the results conveyed in the ever-growing literature genuinely are. Against this background, we expose, in this work, how vulnerable contemporary financial text mining approaches are to shortcut learning. Focussing on the common learning task of financial sentiment classification, we assess, using two entity-based sampling strategies and our publicly-available dataset, the discrepancies between i.i.d. and o.o.d. performance estimates of four transformer models. Our results reveal that o.o.d. performance estimates are consistently weaker than those of their i.i.d. counterparts, with the error rate increasing by as much as 29.7%, thus, demonstrating how this issue can, when overlooked, lead to misleading evaluations. Moreover, we show how additional preprocessing steps, such as entity removal and vocabulary filtering, can help reduce the effects of shortcut learning by filtering out entity-related linguistic cues. AU - Caron, Matthew ID - 42631 T2 - 2022 IEEE International Conference on Big Data (Big Data) TI - Shortcut Learning in Financial Text Mining: Exposing the Overly Optimistic Performance Estimates of Text Classification Models under Distribution Shift ER - TY - CONF AB - Our world is more connected than ever before. Sadly, however, this highly connected world has made it easier to bully, insult, and propagate hate speech on the cyberspace. Even though researchers and companies alike have started investigating this real-world problem, the question remains as to why users are increasingly being exposed to hate and discrimination online. In fact, the noticeable and persistent increase in harmful language on social media platforms indicates that the situation is, actually, only getting worse. Hence, in this work, we show that contemporary ML methods can help tackle this challenge in an accurate and cost-effective manner. Our experiments demonstrate that a universal approach combining transfer learning methods and state-of-the-art Transformer architectures can trigger the efficient development of toxic language detection models. Consequently, with this universal approach, we provide platform providers with a simplistic approach capable of enabling the automated moderation of user-generated content, and as a result, hope to contribute to making the web a safer place. AU - Caron, Matthew AU - Bäumer, Frederik S. AU - Müller, Oliver ID - 25113 T2 - 55th Hawaii International Conference on System Sciences (HICSS) TI - Towards Automated Moderation: Enabling Toxic Language Detection with Transfer Learning and Attention-Based Models ER - TY - JOUR AU - Steinhoff, Lena AU - Palmatier, R. W. AU - Martin, K. D. AU - Fox, G. AU - Henderson, C. M. AU - Saint Clair, J. K. AU - Yan, S. AU - Lee, J.-Y. AU - Perko, T. AU - Harmeling, C. M. ID - 45721 IS - 1 JF - Journal of Service Management Research TI - Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services VL - 6 ER - TY - CONF AU - Alberternst, B. AU - Steinhoff, Lena AU - Eggert, A. AU - Giesler, M. ID - 45737 T2 - 2022 AMA Summer Marketing Educators’ Conference Proceedings, Chicago TI - Theorizing Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual Support ER - TY - CONF AU - Garnefeld, I. AU - Steinhoff, Lena AU - Küpper, K. ID - 45739 T2 - 2022 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas TI - How Do I Tell Them? Analyzing Companies' Provision of Rejection Reasons in Product Testing Programs ER - TY - CONF AU - Becker, M. AU - Wiegand, N. AU - Steinhoff, Lena AU - Baidina, K. ID - 45738 T2 - Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest. TI - The Role of Self-Rewarding Behavior in Cashback Loyalty Programs ER - TY - GEN AU - Safaei, Reyhaneh ID - 35801 TI - Transfer Pricing Rules for Intangibles: Implementation and Practical Challenges VL - 79 ER - TY - GEN AU - Shabestari, Mehrzad Azmi AU - Safaei, Reyhaneh ID - 35802 TI - Changes in Transfer Pricing Regulations and Corporate Investment Decisions ER - TY - JOUR AU - Steinhoff, Lena AU - Liu, J. (S.) AU - Li, X. AU - Palmatier, R. W. ID - 45720 IS - 1 JF - Journal of International Marketing TI - Customer Engagement in International Markets VL - 31 ER - TY - CHAP AU - Schlömer, Tobias AU - Kiepe, Karina AU - Thrun, Tim ED - Kraus, Rafaela ED - Kreitenweis, Tanja ED - Jeraj, Brigita ID - 51000 T2 - Intrapreneurship TI - Die Konstruktion von Geschäftsmodellen für nachhaltiges Wirtschaften: (k)eine exklusive Aufgabe des Managements?! ER - TY - GEN AU - Sureth-Sloane, Caren ID - 49290 T2 - Die Presse TI - Steuerliche Maßnahmen als Anreiz für Investitionen? ER -