--- _id: '2787' author: - first_name: G. full_name: Dorfleitner, G. last_name: Dorfleitner - first_name: C. full_name: Klein, C. last_name: Klein - first_name: Dennis full_name: Kundisch, Dennis id: '21117' last_name: Kundisch citation: ama: 'Dorfleitner G, Klein C, Kundisch D. Technical Analysis as a Method of Risk Management. In: Monetary Growth: Trends, Impacts and Policies. New York: Nova Science Publishers; 2009.' apa: 'Dorfleitner, G., Klein, C., & Kundisch, D. (2009). Technical Analysis as a Method of Risk Management. In Monetary Growth: Trends, Impacts and Policies. New York: Nova Science Publishers.' bibtex: '@inbook{Dorfleitner_Klein_Kundisch_2009, place={New York}, title={Technical Analysis as a Method of Risk Management}, booktitle={Monetary Growth: Trends, Impacts and Policies}, publisher={Nova Science Publishers}, author={Dorfleitner, G. and Klein, C. and Kundisch, Dennis}, year={2009} }' chicago: 'Dorfleitner, G., C. Klein, and Dennis Kundisch. “Technical Analysis as a Method of Risk Management.” In Monetary Growth: Trends, Impacts and Policies. New York: Nova Science Publishers, 2009.' ieee: 'G. Dorfleitner, C. Klein, and D. Kundisch, “Technical Analysis as a Method of Risk Management,” in Monetary Growth: Trends, Impacts and Policies, New York: Nova Science Publishers, 2009.' mla: 'Dorfleitner, G., et al. “Technical Analysis as a Method of Risk Management.” Monetary Growth: Trends, Impacts and Policies, Nova Science Publishers, 2009.' short: 'G. Dorfleitner, C. Klein, D. Kundisch, in: Monetary Growth: Trends, Impacts and Policies, Nova Science Publishers, New York, 2009.' date_created: 2018-05-17T13:05:26Z date_updated: 2022-01-06T06:57:47Z department: - _id: '276' language: - iso: eng place: New York publication: 'Monetary Growth: Trends, Impacts and Policies' publication_status: published publisher: Nova Science Publishers status: public title: Technical Analysis as a Method of Risk Management type: book_chapter user_id: '16205' year: '2009' ... --- _id: '2792' citation: ama: 'Kundisch D, Veit D, Weitzel T, Weinhardt C, eds. Proceedings of the 4th International Workshop on Enterprise Applications and Services in the Finance Industry. Vol 23. Heidelberg: Springer; 2009.' apa: 'Kundisch, D., Veit, D., Weitzel, T., & Weinhardt, C. (Eds.). (2009). Proceedings of the 4th International Workshop on Enterprise Applications and Services in the Finance Industry (Vol. 23). Heidelberg: Springer.' bibtex: '@book{Kundisch_Veit_Weitzel_Weinhardt_2009, place={Heidelberg}, series={Lecture Notes in Business Information Processing (LN BIP)}, title={Proceedings of the 4th International Workshop on Enterprise Applications and Services in the Finance Industry}, volume={23}, publisher={Springer}, year={2009}, collection={Lecture Notes in Business Information Processing (LN BIP)} }' chicago: 'Kundisch, Dennis, D. Veit, T. Weitzel, and C. Weinhardt, eds. Proceedings of the 4th International Workshop on Enterprise Applications and Services in the Finance Industry. Vol. 23. Lecture Notes in Business Information Processing (LN BIP). Heidelberg: Springer, 2009.' ieee: 'D. Kundisch, D. Veit, T. Weitzel, and C. Weinhardt, Eds., Proceedings of the 4th International Workshop on Enterprise Applications and Services in the Finance Industry, vol. 23. Heidelberg: Springer, 2009.' mla: Kundisch, Dennis, et al., editors. Proceedings of the 4th International Workshop on Enterprise Applications and Services in the Finance Industry. Vol. 23, Springer, 2009. short: D. Kundisch, D. Veit, T. Weitzel, C. Weinhardt, eds., Proceedings of the 4th International Workshop on Enterprise Applications and Services in the Finance Industry, Springer, Heidelberg, 2009. date_created: 2018-05-17T13:14:40Z date_updated: 2022-01-06T06:57:48Z department: - _id: '276' editor: - first_name: Dennis full_name: Kundisch, Dennis id: '21117' last_name: Kundisch - first_name: D. full_name: Veit, D. last_name: Veit - first_name: T. full_name: Weitzel, T. last_name: Weitzel - first_name: C. full_name: Weinhardt, C. last_name: Weinhardt intvolume: ' 23' place: Heidelberg publication_status: published publisher: Springer series_title: Lecture Notes in Business Information Processing (LN BIP) status: public title: Proceedings of the 4th International Workshop on Enterprise Applications and Services in the Finance Industry type: book_editor user_id: '16205' volume: 23 year: '2009' ... --- _id: '7857' author: - first_name: A full_name: Eggert, A last_name: Eggert - first_name: J full_name: Henseler, J last_name: Henseler - first_name: S full_name: Hollmann, S last_name: Hollmann citation: ama: 'Eggert A, Henseler J, Hollmann S. Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels. In: Proceedings of the 17th International Colloquium in Relationship Marketing. ; 2009.' apa: Eggert, A., Henseler, J., & Hollmann, S. (2009). Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels. In Proceedings of the 17th International Colloquium in Relationship Marketing. bibtex: '@inproceedings{Eggert_Henseler_Hollmann_2009, title={Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels}, booktitle={Proceedings of the 17th International Colloquium in Relationship Marketing}, author={Eggert, A and Henseler, J and Hollmann, S}, year={2009} }' chicago: Eggert, A, J Henseler, and S Hollmann. “Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels.” In Proceedings of the 17th International Colloquium in Relationship Marketing, 2009. ieee: A. Eggert, J. Henseler, and S. Hollmann, “Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels,” in Proceedings of the 17th International Colloquium in Relationship Marketing, 2009. mla: Eggert, A., et al. “Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels.” Proceedings of the 17th International Colloquium in Relationship Marketing, 2009. short: 'A. Eggert, J. Henseler, S. Hollmann, in: Proceedings of the 17th International Colloquium in Relationship Marketing, 2009.' date_created: 2019-02-20T14:53:16Z date_updated: 2022-01-06T07:03:47Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 17th International Colloquium in Relationship Marketing status: public title: Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels type: conference user_id: '57352' year: '2009' ... --- _id: '7866' author: - first_name: D full_name: Woisetschläger, D last_name: Woisetschläger - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: A full_name: Eggert, A last_name: Eggert citation: ama: 'Woisetschläger D, Garnefeld I, Eggert A. Can Successful Customer Acquisition Hurt the Existing Customer Base? In: Proceedings of the 2009 AMA Summer Marketing Educators’ Conference. ; 2009.' apa: Woisetschläger, D., Garnefeld, I., & Eggert, A. (2009). Can Successful Customer Acquisition Hurt the Existing Customer Base? In Proceedings of the 2009 AMA Summer Marketing Educators’ Conference. bibtex: '@inproceedings{Woisetschläger_Garnefeld_Eggert_2009, title={Can Successful Customer Acquisition Hurt the Existing Customer Base?}, booktitle={Proceedings of the 2009 AMA Summer Marketing Educators’ Conference}, author={Woisetschläger, D and Garnefeld, I and Eggert, A}, year={2009} }' chicago: Woisetschläger, D, I Garnefeld, and A Eggert. “Can Successful Customer Acquisition Hurt the Existing Customer Base?” In Proceedings of the 2009 AMA Summer Marketing Educators’ Conference, 2009. ieee: D. Woisetschläger, I. Garnefeld, and A. Eggert, “Can Successful Customer Acquisition Hurt the Existing Customer Base?,” in Proceedings of the 2009 AMA Summer Marketing Educators’ Conference, 2009. mla: Woisetschläger, D., et al. “Can Successful Customer Acquisition Hurt the Existing Customer Base?” Proceedings of the 2009 AMA Summer Marketing Educators’ Conference, 2009. short: 'D. Woisetschläger, I. Garnefeld, A. Eggert, in: Proceedings of the 2009 AMA Summer Marketing Educators’ Conference, 2009.' date_created: 2019-02-20T14:58:43Z date_updated: 2022-01-06T07:03:47Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 2009 AMA Summer Marketing Educators' Conference status: public title: Can Successful Customer Acquisition Hurt the Existing Customer Base? type: conference user_id: '57352' year: '2009' ... --- _id: '7867' author: - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: E full_name: Münkhoff, E last_name: Münkhoff - first_name: J full_name: Hogreve, J last_name: Hogreve - first_name: A full_name: Eggert, A last_name: Eggert citation: ama: 'Garnefeld I, Münkhoff E, Hogreve J, Eggert A. Referral reward programs: New customer acquisition by opportunism? In: Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress. ; 2009.' apa: 'Garnefeld, I., Münkhoff, E., Hogreve, J., & Eggert, A. (2009). Referral reward programs: New customer acquisition by opportunism? In Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress.' bibtex: '@inproceedings{Garnefeld_Münkhoff_Hogreve_Eggert_2009, title={Referral reward programs: New customer acquisition by opportunism?}, booktitle={Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress}, author={Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A}, year={2009} }' chicago: 'Garnefeld, I, E Münkhoff, J Hogreve, and A Eggert. “Referral Reward Programs: New Customer Acquisition by Opportunism?” In Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress, 2009.' ieee: 'I. Garnefeld, E. Münkhoff, J. Hogreve, and A. Eggert, “Referral reward programs: New customer acquisition by opportunism?,” in Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress, 2009.' mla: 'Garnefeld, I., et al. “Referral Reward Programs: New Customer Acquisition by Opportunism?” Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress, 2009.' short: 'I. Garnefeld, E. Münkhoff, J. Hogreve, A. Eggert, in: Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress, 2009.' date_created: 2019-02-20T15:08:39Z date_updated: 2022-01-06T07:03:47Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress status: public title: 'Referral reward programs: New customer acquisition by opportunism?' type: conference user_id: '57352' year: '2009' ... --- _id: '7868' author: - first_name: A full_name: Eggert, A last_name: Eggert - first_name: W full_name: Ulaga, W last_name: Ulaga citation: ama: 'Eggert A, Ulaga W. Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go? In: Proceedings of the 4th International Conference on Business Market Management. ; 2009.' apa: 'Eggert, A., & Ulaga, W. (2009). Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go? In Proceedings of the 4th International Conference on Business Market Management.' bibtex: '@inproceedings{Eggert_Ulaga_2009, title={Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go?}, booktitle={Proceedings of the 4th International Conference on Business Market Management}, author={Eggert, A and Ulaga, W}, year={2009} }' chicago: 'Eggert, A, and W Ulaga. “Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go?” In Proceedings of the 4th International Conference on Business Market Management, 2009.' ieee: 'A. Eggert and W. Ulaga, “Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go?,” in Proceedings of the 4th International Conference on Business Market Management, 2009.' mla: 'Eggert, A., and W. Ulaga. “Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go?” Proceedings of the 4th International Conference on Business Market Management, 2009.' short: 'A. Eggert, W. Ulaga, in: Proceedings of the 4th International Conference on Business Market Management, 2009.' date_created: 2019-02-20T15:14:46Z date_updated: 2022-01-06T07:03:47Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 4th International Conference on Business Market Management status: public title: 'Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go?' type: conference user_id: '57352' year: '2009' ... --- _id: '7869' author: - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: S full_name: Helm, S last_name: Helm - first_name: S full_name: Tax, S last_name: Tax - first_name: A full_name: Eggert, A last_name: Eggert citation: ama: 'Garnefeld I, Helm S, Tax S, Eggert A. Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect? In: Proceedings of the 2009 AMA Winter Educators’ Proceedings. ; 2009.' apa: Garnefeld, I., Helm, S., Tax, S., & Eggert, A. (2009). Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect? In Proceedings of the 2009 AMA Winter Educators’ Proceedings. bibtex: '@inproceedings{Garnefeld_Helm_Tax_Eggert_2009, title={Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect?}, booktitle={Proceedings of the 2009 AMA Winter Educators’ Proceedings}, author={Garnefeld, I and Helm, S and Tax, S and Eggert, A}, year={2009} }' chicago: Garnefeld, I, S Helm, S Tax, and A Eggert. “Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect?” In Proceedings of the 2009 AMA Winter Educators’ Proceedings, 2009. ieee: I. Garnefeld, S. Helm, S. Tax, and A. Eggert, “Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect?,” in Proceedings of the 2009 AMA Winter Educators’ Proceedings, 2009. mla: Garnefeld, I., et al. “Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect?” Proceedings of the 2009 AMA Winter Educators’ Proceedings, 2009. short: 'I. Garnefeld, S. Helm, S. Tax, A. Eggert, in: Proceedings of the 2009 AMA Winter Educators’ Proceedings, 2009.' date_created: 2019-02-20T15:17:00Z date_updated: 2022-01-06T07:03:47Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 2009 AMA Winter Educators' Proceedings status: public title: Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect? type: conference user_id: '57352' year: '2009' ... --- _id: '7870' author: - first_name: I full_name: Garnefeld, I last_name: Garnefeld - first_name: E full_name: Münkhoff, E last_name: Münkhoff - first_name: J full_name: Hogreve, J last_name: Hogreve - first_name: A full_name: Eggert, A last_name: Eggert citation: ama: 'Garnefeld I, Münkhoff E, Hogreve J, Eggert A. Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior. In: Proceedings of the 38th European Marketing Academy (EMAC) Conference. ; 2009.' apa: 'Garnefeld, I., Münkhoff, E., Hogreve, J., & Eggert, A. (2009). Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior. In Proceedings of the 38th European Marketing Academy (EMAC) Conference.' bibtex: '@inproceedings{Garnefeld_Münkhoff_Hogreve_Eggert_2009, title={Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior}, booktitle={Proceedings of the 38th European Marketing Academy (EMAC) Conference}, author={Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A}, year={2009} }' chicago: 'Garnefeld, I, E Münkhoff, J Hogreve, and A Eggert. “Unintended Effects of Referral Reward Programs: Exploring the Impact of Rewards on Opportunistic Behavior.” In Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009.' ieee: 'I. Garnefeld, E. Münkhoff, J. Hogreve, and A. Eggert, “Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior,” in Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009.' mla: 'Garnefeld, I., et al. “Unintended Effects of Referral Reward Programs: Exploring the Impact of Rewards on Opportunistic Behavior.” Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009.' short: 'I. Garnefeld, E. Münkhoff, J. Hogreve, A. Eggert, in: Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009.' date_created: 2019-02-20T15:20:46Z date_updated: 2022-01-06T07:03:47Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 38th European Marketing Academy (EMAC) Conference status: public title: 'Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior' type: conference user_id: '57352' year: '2009' ... --- _id: '7871' author: - first_name: A full_name: Eggert, A last_name: Eggert - first_name: J full_name: Henseler, J last_name: Henseler - first_name: S full_name: Hollmann, S last_name: Hollmann citation: ama: 'Eggert A, Henseler J, Hollmann S. Who Owns the Customer? Exploring Customer Loyalty in a Channel Context. In: Proceedings of the 38th European Marketing Academy (EMAC) Conference. ; 2009.' apa: Eggert, A., Henseler, J., & Hollmann, S. (2009). Who Owns the Customer? Exploring Customer Loyalty in a Channel Context. In Proceedings of the 38th European Marketing Academy (EMAC) Conference. bibtex: '@inproceedings{Eggert_Henseler_Hollmann_2009, title={Who Owns the Customer? Exploring Customer Loyalty in a Channel Context}, booktitle={Proceedings of the 38th European Marketing Academy (EMAC) Conference}, author={Eggert, A and Henseler, J and Hollmann, S}, year={2009} }' chicago: Eggert, A, J Henseler, and S Hollmann. “Who Owns the Customer? Exploring Customer Loyalty in a Channel Context.” In Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009. ieee: A. Eggert, J. Henseler, and S. Hollmann, “Who Owns the Customer? Exploring Customer Loyalty in a Channel Context,” in Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009. mla: Eggert, A., et al. “Who Owns the Customer? Exploring Customer Loyalty in a Channel Context.” Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009. short: 'A. Eggert, J. Henseler, S. Hollmann, in: Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009.' date_created: 2019-02-20T15:22:22Z date_updated: 2022-01-06T07:03:47Z department: - _id: '19' - _id: '180' language: - iso: eng publication: Proceedings of the 38th European Marketing Academy (EMAC) Conference status: public title: Who Owns the Customer? Exploring Customer Loyalty in a Channel Context type: conference user_id: '57352' year: '2009' ... --- _id: '5721' abstract: - lang: eng text: The increasing employment of information and communication technologies in companies and households has led to considerable changes in the way services are conceived, developed, and delivered. Nancy V. Wünderlich employs a multi-method approach comprising an international qualitative study in Germany, USA and China and a longitudinal quantitative study to analyze remote services. She develops the Interactive Technology-Mediated Service Model (ITSUM) to provide a comprehensive approach of explaining both initial acceptance and repeated, continued usage of remote services in organizations. Finally, she derives managerial implications for remote service providers on how to increase remote service acceptance among their customers and facilitate the export of remote services. author: - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Wünderlich N. Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings. 1st ed. Wiesbaden: Springer Gabler; 2009.' apa: 'Wünderlich, N. (2009). Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings (1st ed.). Wiesbaden: Springer Gabler.' bibtex: '@book{Wünderlich_2009, place={Wiesbaden}, edition={1}, title={Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings}, publisher={Springer Gabler}, author={Wünderlich, Nancy}, year={2009} }' chicago: 'Wünderlich, Nancy. Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings. 1st ed. Wiesbaden: Springer Gabler, 2009.' ieee: 'N. Wünderlich, Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings, 1st ed. Wiesbaden: Springer Gabler, 2009.' mla: Wünderlich, Nancy. Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings. 1st ed., Springer Gabler, 2009. short: N. Wünderlich, Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings, 1st ed., Springer Gabler, Wiesbaden, 2009. date_created: 2018-11-16T10:01:13Z date_updated: 2022-01-06T07:02:37Z department: - _id: '181' edition: '1' extern: '1' language: - iso: eng place: Wiesbaden publication_identifier: isbn: - 978-3-8349-1957-1 publication_status: published publisher: Springer Gabler status: public title: Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings type: book user_id: '37741' year: '2009' ...