---
_id: '2787'
author:
- first_name: G.
full_name: Dorfleitner, G.
last_name: Dorfleitner
- first_name: C.
full_name: Klein, C.
last_name: Klein
- first_name: Dennis
full_name: Kundisch, Dennis
id: '21117'
last_name: Kundisch
citation:
ama: 'Dorfleitner G, Klein C, Kundisch D. Technical Analysis as a Method of Risk
Management. In: Monetary Growth: Trends, Impacts and Policies. New York:
Nova Science Publishers; 2009.'
apa: 'Dorfleitner, G., Klein, C., & Kundisch, D. (2009). Technical Analysis
as a Method of Risk Management. In Monetary Growth: Trends, Impacts and Policies.
New York: Nova Science Publishers.'
bibtex: '@inbook{Dorfleitner_Klein_Kundisch_2009, place={New York}, title={Technical
Analysis as a Method of Risk Management}, booktitle={Monetary Growth: Trends,
Impacts and Policies}, publisher={Nova Science Publishers}, author={Dorfleitner,
G. and Klein, C. and Kundisch, Dennis}, year={2009} }'
chicago: 'Dorfleitner, G., C. Klein, and Dennis Kundisch. “Technical Analysis as
a Method of Risk Management.” In Monetary Growth: Trends, Impacts and Policies.
New York: Nova Science Publishers, 2009.'
ieee: 'G. Dorfleitner, C. Klein, and D. Kundisch, “Technical Analysis as a Method
of Risk Management,” in Monetary Growth: Trends, Impacts and Policies,
New York: Nova Science Publishers, 2009.'
mla: 'Dorfleitner, G., et al. “Technical Analysis as a Method of Risk Management.”
Monetary Growth: Trends, Impacts and Policies, Nova Science Publishers,
2009.'
short: 'G. Dorfleitner, C. Klein, D. Kundisch, in: Monetary Growth: Trends, Impacts
and Policies, Nova Science Publishers, New York, 2009.'
date_created: 2018-05-17T13:05:26Z
date_updated: 2022-01-06T06:57:47Z
department:
- _id: '276'
language:
- iso: eng
place: New York
publication: 'Monetary Growth: Trends, Impacts and Policies'
publication_status: published
publisher: Nova Science Publishers
status: public
title: Technical Analysis as a Method of Risk Management
type: book_chapter
user_id: '16205'
year: '2009'
...
---
_id: '2792'
citation:
ama: 'Kundisch D, Veit D, Weitzel T, Weinhardt C, eds. Proceedings of the 4th
International Workshop on Enterprise Applications and Services in the Finance
Industry. Vol 23. Heidelberg: Springer; 2009.'
apa: 'Kundisch, D., Veit, D., Weitzel, T., & Weinhardt, C. (Eds.). (2009). Proceedings
of the 4th International Workshop on Enterprise Applications and Services in the
Finance Industry (Vol. 23). Heidelberg: Springer.'
bibtex: '@book{Kundisch_Veit_Weitzel_Weinhardt_2009, place={Heidelberg}, series={Lecture
Notes in Business Information Processing (LN BIP)}, title={Proceedings of the
4th International Workshop on Enterprise Applications and Services in the Finance
Industry}, volume={23}, publisher={Springer}, year={2009}, collection={Lecture
Notes in Business Information Processing (LN BIP)} }'
chicago: 'Kundisch, Dennis, D. Veit, T. Weitzel, and C. Weinhardt, eds. Proceedings
of the 4th International Workshop on Enterprise Applications and Services in the
Finance Industry. Vol. 23. Lecture Notes in Business Information Processing
(LN BIP). Heidelberg: Springer, 2009.'
ieee: 'D. Kundisch, D. Veit, T. Weitzel, and C. Weinhardt, Eds., Proceedings
of the 4th International Workshop on Enterprise Applications and Services in the
Finance Industry, vol. 23. Heidelberg: Springer, 2009.'
mla: Kundisch, Dennis, et al., editors. Proceedings of the 4th International
Workshop on Enterprise Applications and Services in the Finance Industry.
Vol. 23, Springer, 2009.
short: D. Kundisch, D. Veit, T. Weitzel, C. Weinhardt, eds., Proceedings of the
4th International Workshop on Enterprise Applications and Services in the Finance
Industry, Springer, Heidelberg, 2009.
date_created: 2018-05-17T13:14:40Z
date_updated: 2022-01-06T06:57:48Z
department:
- _id: '276'
editor:
- first_name: Dennis
full_name: Kundisch, Dennis
id: '21117'
last_name: Kundisch
- first_name: D.
full_name: Veit, D.
last_name: Veit
- first_name: T.
full_name: Weitzel, T.
last_name: Weitzel
- first_name: C.
full_name: Weinhardt, C.
last_name: Weinhardt
intvolume: ' 23'
place: Heidelberg
publication_status: published
publisher: Springer
series_title: Lecture Notes in Business Information Processing (LN BIP)
status: public
title: Proceedings of the 4th International Workshop on Enterprise Applications and
Services in the Finance Industry
type: book_editor
user_id: '16205'
volume: 23
year: '2009'
...
---
_id: '7857'
author:
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: J
full_name: Henseler, J
last_name: Henseler
- first_name: S
full_name: Hollmann, S
last_name: Hollmann
citation:
ama: 'Eggert A, Henseler J, Hollmann S. Who Owns the Customer? Disentangling Customer
Loyalty in Indirect Distribution Channels. In: Proceedings of the 17th International
Colloquium in Relationship Marketing. ; 2009.'
apa: Eggert, A., Henseler, J., & Hollmann, S. (2009). Who Owns the Customer?
Disentangling Customer Loyalty in Indirect Distribution Channels. In Proceedings
of the 17th International Colloquium in Relationship Marketing.
bibtex: '@inproceedings{Eggert_Henseler_Hollmann_2009, title={Who Owns the Customer?
Disentangling Customer Loyalty in Indirect Distribution Channels}, booktitle={Proceedings
of the 17th International Colloquium in Relationship Marketing}, author={Eggert,
A and Henseler, J and Hollmann, S}, year={2009} }'
chicago: Eggert, A, J Henseler, and S Hollmann. “Who Owns the Customer? Disentangling
Customer Loyalty in Indirect Distribution Channels.” In Proceedings of the
17th International Colloquium in Relationship Marketing, 2009.
ieee: A. Eggert, J. Henseler, and S. Hollmann, “Who Owns the Customer? Disentangling
Customer Loyalty in Indirect Distribution Channels,” in Proceedings of the
17th International Colloquium in Relationship Marketing, 2009.
mla: Eggert, A., et al. “Who Owns the Customer? Disentangling Customer Loyalty in
Indirect Distribution Channels.” Proceedings of the 17th International Colloquium
in Relationship Marketing, 2009.
short: 'A. Eggert, J. Henseler, S. Hollmann, in: Proceedings of the 17th International
Colloquium in Relationship Marketing, 2009.'
date_created: 2019-02-20T14:53:16Z
date_updated: 2022-01-06T07:03:47Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 17th International Colloquium in Relationship Marketing
status: public
title: Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution
Channels
type: conference
user_id: '57352'
year: '2009'
...
---
_id: '7866'
author:
- first_name: D
full_name: Woisetschläger, D
last_name: Woisetschläger
- first_name: I
full_name: Garnefeld, I
last_name: Garnefeld
- first_name: A
full_name: Eggert, A
last_name: Eggert
citation:
ama: 'Woisetschläger D, Garnefeld I, Eggert A. Can Successful Customer Acquisition
Hurt the Existing Customer Base? In: Proceedings of the 2009 AMA Summer Marketing
Educators’ Conference. ; 2009.'
apa: Woisetschläger, D., Garnefeld, I., & Eggert, A. (2009). Can Successful
Customer Acquisition Hurt the Existing Customer Base? In Proceedings of the
2009 AMA Summer Marketing Educators’ Conference.
bibtex: '@inproceedings{Woisetschläger_Garnefeld_Eggert_2009, title={Can Successful
Customer Acquisition Hurt the Existing Customer Base?}, booktitle={Proceedings
of the 2009 AMA Summer Marketing Educators’ Conference}, author={Woisetschläger,
D and Garnefeld, I and Eggert, A}, year={2009} }'
chicago: Woisetschläger, D, I Garnefeld, and A Eggert. “Can Successful Customer
Acquisition Hurt the Existing Customer Base?” In Proceedings of the 2009 AMA
Summer Marketing Educators’ Conference, 2009.
ieee: D. Woisetschläger, I. Garnefeld, and A. Eggert, “Can Successful Customer Acquisition
Hurt the Existing Customer Base?,” in Proceedings of the 2009 AMA Summer Marketing
Educators’ Conference, 2009.
mla: Woisetschläger, D., et al. “Can Successful Customer Acquisition Hurt the Existing
Customer Base?” Proceedings of the 2009 AMA Summer Marketing Educators’ Conference,
2009.
short: 'D. Woisetschläger, I. Garnefeld, A. Eggert, in: Proceedings of the 2009
AMA Summer Marketing Educators’ Conference, 2009.'
date_created: 2019-02-20T14:58:43Z
date_updated: 2022-01-06T07:03:47Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 2009 AMA Summer Marketing Educators' Conference
status: public
title: Can Successful Customer Acquisition Hurt the Existing Customer Base?
type: conference
user_id: '57352'
year: '2009'
...
---
_id: '7867'
author:
- first_name: I
full_name: Garnefeld, I
last_name: Garnefeld
- first_name: E
full_name: Münkhoff, E
last_name: Münkhoff
- first_name: J
full_name: Hogreve, J
last_name: Hogreve
- first_name: A
full_name: Eggert, A
last_name: Eggert
citation:
ama: 'Garnefeld I, Münkhoff E, Hogreve J, Eggert A. Referral reward programs: New
customer acquisition by opportunism? In: Proceedings of the 15th Academy of
Marketing Science (AMS) World Marketing Congress. ; 2009.'
apa: 'Garnefeld, I., Münkhoff, E., Hogreve, J., & Eggert, A. (2009). Referral
reward programs: New customer acquisition by opportunism? In Proceedings of
the 15th Academy of Marketing Science (AMS) World Marketing Congress.'
bibtex: '@inproceedings{Garnefeld_Münkhoff_Hogreve_Eggert_2009, title={Referral
reward programs: New customer acquisition by opportunism?}, booktitle={Proceedings
of the 15th Academy of Marketing Science (AMS) World Marketing Congress}, author={Garnefeld,
I and Münkhoff, E and Hogreve, J and Eggert, A}, year={2009} }'
chicago: 'Garnefeld, I, E Münkhoff, J Hogreve, and A Eggert. “Referral Reward Programs:
New Customer Acquisition by Opportunism?” In Proceedings of the 15th Academy
of Marketing Science (AMS) World Marketing Congress, 2009.'
ieee: 'I. Garnefeld, E. Münkhoff, J. Hogreve, and A. Eggert, “Referral reward programs:
New customer acquisition by opportunism?,” in Proceedings of the 15th Academy
of Marketing Science (AMS) World Marketing Congress, 2009.'
mla: 'Garnefeld, I., et al. “Referral Reward Programs: New Customer Acquisition
by Opportunism?” Proceedings of the 15th Academy of Marketing Science (AMS)
World Marketing Congress, 2009.'
short: 'I. Garnefeld, E. Münkhoff, J. Hogreve, A. Eggert, in: Proceedings of the
15th Academy of Marketing Science (AMS) World Marketing Congress, 2009.'
date_created: 2019-02-20T15:08:39Z
date_updated: 2022-01-06T07:03:47Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing
Congress
status: public
title: 'Referral reward programs: New customer acquisition by opportunism?'
type: conference
user_id: '57352'
year: '2009'
...
---
_id: '7868'
author:
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: W
full_name: Ulaga, W
last_name: Ulaga
citation:
ama: 'Eggert A, Ulaga W. Musing on a Decade of Customer Value Research in Business
Relationships: Where Do We Come From? Where Should We Go? In: Proceedings of
the 4th International Conference on Business Market Management. ; 2009.'
apa: 'Eggert, A., & Ulaga, W. (2009). Musing on a Decade of Customer Value Research
in Business Relationships: Where Do We Come From? Where Should We Go? In Proceedings
of the 4th International Conference on Business Market Management.'
bibtex: '@inproceedings{Eggert_Ulaga_2009, title={Musing on a Decade of Customer
Value Research in Business Relationships: Where Do We Come From? Where Should
We Go?}, booktitle={Proceedings of the 4th International Conference on Business
Market Management}, author={Eggert, A and Ulaga, W}, year={2009} }'
chicago: 'Eggert, A, and W Ulaga. “Musing on a Decade of Customer Value Research
in Business Relationships: Where Do We Come From? Where Should We Go?” In Proceedings
of the 4th International Conference on Business Market Management, 2009.'
ieee: 'A. Eggert and W. Ulaga, “Musing on a Decade of Customer Value Research in
Business Relationships: Where Do We Come From? Where Should We Go?,” in Proceedings
of the 4th International Conference on Business Market Management, 2009.'
mla: 'Eggert, A., and W. Ulaga. “Musing on a Decade of Customer Value Research in
Business Relationships: Where Do We Come From? Where Should We Go?” Proceedings
of the 4th International Conference on Business Market Management, 2009.'
short: 'A. Eggert, W. Ulaga, in: Proceedings of the 4th International Conference
on Business Market Management, 2009.'
date_created: 2019-02-20T15:14:46Z
date_updated: 2022-01-06T07:03:47Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 4th International Conference on Business Market Management
status: public
title: 'Musing on a Decade of Customer Value Research in Business Relationships: Where
Do We Come From? Where Should We Go?'
type: conference
user_id: '57352'
year: '2009'
...
---
_id: '7869'
author:
- first_name: I
full_name: Garnefeld, I
last_name: Garnefeld
- first_name: S
full_name: Helm, S
last_name: Helm
- first_name: S
full_name: Tax, S
last_name: Tax
- first_name: A
full_name: Eggert, A
last_name: Eggert
citation:
ama: 'Garnefeld I, Helm S, Tax S, Eggert A. Customer Referral Programs and Customer
Retention – Do Rewards Undermine the Retention Effect? In: Proceedings of the
2009 AMA Winter Educators’ Proceedings. ; 2009.'
apa: Garnefeld, I., Helm, S., Tax, S., & Eggert, A. (2009). Customer Referral
Programs and Customer Retention – Do Rewards Undermine the Retention Effect? In
Proceedings of the 2009 AMA Winter Educators’ Proceedings.
bibtex: '@inproceedings{Garnefeld_Helm_Tax_Eggert_2009, title={Customer Referral
Programs and Customer Retention – Do Rewards Undermine the Retention Effect?},
booktitle={Proceedings of the 2009 AMA Winter Educators’ Proceedings}, author={Garnefeld,
I and Helm, S and Tax, S and Eggert, A}, year={2009} }'
chicago: Garnefeld, I, S Helm, S Tax, and A Eggert. “Customer Referral Programs
and Customer Retention – Do Rewards Undermine the Retention Effect?” In Proceedings
of the 2009 AMA Winter Educators’ Proceedings, 2009.
ieee: I. Garnefeld, S. Helm, S. Tax, and A. Eggert, “Customer Referral Programs
and Customer Retention – Do Rewards Undermine the Retention Effect?,” in Proceedings
of the 2009 AMA Winter Educators’ Proceedings, 2009.
mla: Garnefeld, I., et al. “Customer Referral Programs and Customer Retention –
Do Rewards Undermine the Retention Effect?” Proceedings of the 2009 AMA Winter
Educators’ Proceedings, 2009.
short: 'I. Garnefeld, S. Helm, S. Tax, A. Eggert, in: Proceedings of the 2009 AMA
Winter Educators’ Proceedings, 2009.'
date_created: 2019-02-20T15:17:00Z
date_updated: 2022-01-06T07:03:47Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 2009 AMA Winter Educators' Proceedings
status: public
title: Customer Referral Programs and Customer Retention – Do Rewards Undermine the
Retention Effect?
type: conference
user_id: '57352'
year: '2009'
...
---
_id: '7870'
author:
- first_name: I
full_name: Garnefeld, I
last_name: Garnefeld
- first_name: E
full_name: Münkhoff, E
last_name: Münkhoff
- first_name: J
full_name: Hogreve, J
last_name: Hogreve
- first_name: A
full_name: Eggert, A
last_name: Eggert
citation:
ama: 'Garnefeld I, Münkhoff E, Hogreve J, Eggert A. Unintended effects of referral
reward programs: Exploring the impact of rewards on opportunistic behavior. In:
Proceedings of the 38th European Marketing Academy (EMAC) Conference. ;
2009.'
apa: 'Garnefeld, I., Münkhoff, E., Hogreve, J., & Eggert, A. (2009). Unintended
effects of referral reward programs: Exploring the impact of rewards on opportunistic
behavior. In Proceedings of the 38th European Marketing Academy (EMAC) Conference.'
bibtex: '@inproceedings{Garnefeld_Münkhoff_Hogreve_Eggert_2009, title={Unintended
effects of referral reward programs: Exploring the impact of rewards on opportunistic
behavior}, booktitle={Proceedings of the 38th European Marketing Academy (EMAC)
Conference}, author={Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A},
year={2009} }'
chicago: 'Garnefeld, I, E Münkhoff, J Hogreve, and A Eggert. “Unintended Effects
of Referral Reward Programs: Exploring the Impact of Rewards on Opportunistic
Behavior.” In Proceedings of the 38th European Marketing Academy (EMAC) Conference,
2009.'
ieee: 'I. Garnefeld, E. Münkhoff, J. Hogreve, and A. Eggert, “Unintended effects
of referral reward programs: Exploring the impact of rewards on opportunistic
behavior,” in Proceedings of the 38th European Marketing Academy (EMAC) Conference,
2009.'
mla: 'Garnefeld, I., et al. “Unintended Effects of Referral Reward Programs: Exploring
the Impact of Rewards on Opportunistic Behavior.” Proceedings of the 38th European
Marketing Academy (EMAC) Conference, 2009.'
short: 'I. Garnefeld, E. Münkhoff, J. Hogreve, A. Eggert, in: Proceedings of the
38th European Marketing Academy (EMAC) Conference, 2009.'
date_created: 2019-02-20T15:20:46Z
date_updated: 2022-01-06T07:03:47Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 38th European Marketing Academy (EMAC) Conference
status: public
title: 'Unintended effects of referral reward programs: Exploring the impact of rewards
on opportunistic behavior'
type: conference
user_id: '57352'
year: '2009'
...
---
_id: '7871'
author:
- first_name: A
full_name: Eggert, A
last_name: Eggert
- first_name: J
full_name: Henseler, J
last_name: Henseler
- first_name: S
full_name: Hollmann, S
last_name: Hollmann
citation:
ama: 'Eggert A, Henseler J, Hollmann S. Who Owns the Customer? Exploring Customer
Loyalty in a Channel Context. In: Proceedings of the 38th European Marketing
Academy (EMAC) Conference. ; 2009.'
apa: Eggert, A., Henseler, J., & Hollmann, S. (2009). Who Owns the Customer?
Exploring Customer Loyalty in a Channel Context. In Proceedings of the 38th
European Marketing Academy (EMAC) Conference.
bibtex: '@inproceedings{Eggert_Henseler_Hollmann_2009, title={Who Owns the Customer?
Exploring Customer Loyalty in a Channel Context}, booktitle={Proceedings of the
38th European Marketing Academy (EMAC) Conference}, author={Eggert, A and Henseler,
J and Hollmann, S}, year={2009} }'
chicago: Eggert, A, J Henseler, and S Hollmann. “Who Owns the Customer? Exploring
Customer Loyalty in a Channel Context.” In Proceedings of the 38th European
Marketing Academy (EMAC) Conference, 2009.
ieee: A. Eggert, J. Henseler, and S. Hollmann, “Who Owns the Customer? Exploring
Customer Loyalty in a Channel Context,” in Proceedings of the 38th European
Marketing Academy (EMAC) Conference, 2009.
mla: Eggert, A., et al. “Who Owns the Customer? Exploring Customer Loyalty in a
Channel Context.” Proceedings of the 38th European Marketing Academy (EMAC)
Conference, 2009.
short: 'A. Eggert, J. Henseler, S. Hollmann, in: Proceedings of the 38th European
Marketing Academy (EMAC) Conference, 2009.'
date_created: 2019-02-20T15:22:22Z
date_updated: 2022-01-06T07:03:47Z
department:
- _id: '19'
- _id: '180'
language:
- iso: eng
publication: Proceedings of the 38th European Marketing Academy (EMAC) Conference
status: public
title: Who Owns the Customer? Exploring Customer Loyalty in a Channel Context
type: conference
user_id: '57352'
year: '2009'
...
---
_id: '5721'
abstract:
- lang: eng
text: The increasing employment of information and communication technologies in
companies and households has led to considerable changes in the way services are
conceived, developed, and delivered. Nancy V. Wünderlich employs a multi-method
approach comprising an international qualitative study in Germany, USA and China
and a longitudinal quantitative study to analyze remote services. She develops
the Interactive Technology-Mediated Service Model (ITSUM) to provide a comprehensive
approach of explaining both initial acceptance and repeated, continued usage of
remote services in organizations. Finally, she derives managerial implications
for remote service providers on how to increase remote service acceptance among
their customers and facilitate the export of remote services.
author:
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: 'Wünderlich N. Acceptance of Remote Services – Perception, Adoption, and
Continued Usage in Organizational Settings. 1st ed. Wiesbaden: Springer Gabler;
2009.'
apa: 'Wünderlich, N. (2009). Acceptance of Remote Services – Perception, Adoption,
and Continued Usage in Organizational Settings (1st ed.). Wiesbaden: Springer
Gabler.'
bibtex: '@book{Wünderlich_2009, place={Wiesbaden}, edition={1}, title={Acceptance
of Remote Services – Perception, Adoption, and Continued Usage in Organizational
Settings}, publisher={Springer Gabler}, author={Wünderlich, Nancy}, year={2009}
}'
chicago: 'Wünderlich, Nancy. Acceptance of Remote Services – Perception, Adoption,
and Continued Usage in Organizational Settings. 1st ed. Wiesbaden: Springer
Gabler, 2009.'
ieee: 'N. Wünderlich, Acceptance of Remote Services – Perception, Adoption, and
Continued Usage in Organizational Settings, 1st ed. Wiesbaden: Springer Gabler,
2009.'
mla: Wünderlich, Nancy. Acceptance of Remote Services – Perception, Adoption,
and Continued Usage in Organizational Settings. 1st ed., Springer Gabler,
2009.
short: N. Wünderlich, Acceptance of Remote Services – Perception, Adoption, and
Continued Usage in Organizational Settings, 1st ed., Springer Gabler, Wiesbaden,
2009.
date_created: 2018-11-16T10:01:13Z
date_updated: 2022-01-06T07:02:37Z
department:
- _id: '181'
edition: '1'
extern: '1'
language:
- iso: eng
place: Wiesbaden
publication_identifier:
isbn:
- 978-3-8349-1957-1
publication_status: published
publisher: Springer Gabler
status: public
title: Acceptance of Remote Services – Perception, Adoption, and Continued Usage in
Organizational Settings
type: book
user_id: '37741'
year: '2009'
...