---
_id: '4788'
author:
- first_name: Bernard Michael
  full_name: Gilroy, Bernard Michael
  id: '175'
  last_name: Gilroy
- first_name: Julia
  full_name: Günthner, Julia
  last_name: Günthner
citation:
  ama: Gilroy BM, Günthner J. <i>The German Precariat and the Role of Fundamental
    Security-Is the Unconditional Basic Income a Possible Solution for the Growing
    Precarity in Germany?</i>; 2017.
  apa: Gilroy, B. M., &#38; Günthner, J. (2017). <i>The German Precariat and the Role
    of Fundamental Security-Is the Unconditional Basic Income a Possible Solution
    for the Growing Precarity in Germany?</i>
  bibtex: '@book{Gilroy_Günthner_2017, title={The German Precariat and the Role of
    Fundamental Security-Is the Unconditional Basic Income a Possible Solution for
    the Growing Precarity in Germany?}, author={Gilroy, Bernard Michael and Günthner,
    Julia}, year={2017} }'
  chicago: Gilroy, Bernard Michael, and Julia Günthner. <i>The German Precariat and
    the Role of Fundamental Security-Is the Unconditional Basic Income a Possible
    Solution for the Growing Precarity in Germany?</i>, 2017.
  ieee: B. M. Gilroy and J. Günthner, <i>The German Precariat and the Role of Fundamental
    Security-Is the Unconditional Basic Income a Possible Solution for the Growing
    Precarity in Germany?</i> 2017.
  mla: Gilroy, Bernard Michael, and Julia Günthner. <i>The German Precariat and the
    Role of Fundamental Security-Is the Unconditional Basic Income a Possible Solution
    for the Growing Precarity in Germany?</i> 2017.
  short: B.M. Gilroy, J. Günthner, The German Precariat and the Role of Fundamental
    Security-Is the Unconditional Basic Income a Possible Solution for the Growing
    Precarity in Germany?, 2017.
date_created: 2018-10-19T07:05:53Z
date_updated: 2022-01-06T07:01:22Z
department:
- _id: '203'
status: public
title: The German Precariat and the Role of Fundamental Security-Is the Unconditional
  Basic Income a Possible Solution for the Growing Precarity in Germany?
type: working_paper
user_id: '26589'
year: '2017'
...
---
_id: '4789'
author:
- first_name: Bernard Michael
  full_name: Gilroy, Bernard Michael
  id: '175'
  last_name: Gilroy
- first_name: Vladyslav
  full_name: Mykhalskyy, Vladyslav
  last_name: Mykhalskyy
- first_name: Volker
  full_name: Seiler, Volker
  last_name: Seiler
citation:
  ama: 'Gilroy BM, Mykhalskyy V, Seiler V. Style Analyse im Fondsmanagement: Nicht-lineare
    Optimierung mit Excel Solver. <i>WiSt-Wirtschaftswissenschaftliches Studium</i>.
    2017;(2-3):10--16.'
  apa: 'Gilroy, B. M., Mykhalskyy, V., &#38; Seiler, V. (2017). Style Analyse im Fondsmanagement:
    Nicht-lineare Optimierung mit Excel Solver. <i>WiSt-Wirtschaftswissenschaftliches
    Studium</i>, (2–3), 10--16.'
  bibtex: '@article{Gilroy_Mykhalskyy_Seiler_2017, title={Style Analyse im Fondsmanagement:
    Nicht-lineare Optimierung mit Excel Solver}, number={2–3}, journal={WiSt-Wirtschaftswissenschaftliches
    Studium}, author={Gilroy, Bernard Michael and Mykhalskyy, Vladyslav and Seiler,
    Volker}, year={2017}, pages={10--16} }'
  chicago: 'Gilroy, Bernard Michael, Vladyslav Mykhalskyy, and Volker Seiler. “Style
    Analyse Im Fondsmanagement: Nicht-Lineare Optimierung Mit Excel Solver.” <i>WiSt-Wirtschaftswissenschaftliches
    Studium</i>, no. 2–3 (2017): 10--16.'
  ieee: 'B. M. Gilroy, V. Mykhalskyy, and V. Seiler, “Style Analyse im Fondsmanagement:
    Nicht-lineare Optimierung mit Excel Solver,” <i>WiSt-Wirtschaftswissenschaftliches
    Studium</i>, no. 2–3, pp. 10--16, 2017.'
  mla: 'Gilroy, Bernard Michael, et al. “Style Analyse Im Fondsmanagement: Nicht-Lineare
    Optimierung Mit Excel Solver.” <i>WiSt-Wirtschaftswissenschaftliches Studium</i>,
    no. 2–3, 2017, pp. 10--16.'
  short: B.M. Gilroy, V. Mykhalskyy, V. Seiler, WiSt-Wirtschaftswissenschaftliches
    Studium (2017) 10--16.
date_created: 2018-10-19T07:09:17Z
date_updated: 2022-01-06T07:01:22Z
department:
- _id: '203'
issue: 2-3
page: 10--16
publication: WiSt-Wirtschaftswissenschaftliches Studium
status: public
title: 'Style Analyse im Fondsmanagement: Nicht-lineare Optimierung mit Excel Solver'
type: journal_article
user_id: '26589'
year: '2017'
...
---
_id: '4790'
author:
- first_name: Volker
  full_name: Seiler, Volker
  last_name: Seiler
- first_name: Sarah
  full_name: Kröger, Sarah
  last_name: Kröger
- first_name: Bernard Michael
  full_name: Gilroy, Bernard Michael
  id: '175'
  last_name: Gilroy
citation:
  ama: Seiler V, Kröger S, Gilroy BM. Die Überprüfung der Random Walk Hypothese mit
    Hilfe des Variance Ratio Tests. <i>WiSt-Wirtschaftswissenschaftliches Studium</i>.
    2017;(11):42--46.
  apa: Seiler, V., Kröger, S., &#38; Gilroy, B. M. (2017). Die Überprüfung der Random
    Walk Hypothese mit Hilfe des Variance Ratio Tests. <i>WiSt-Wirtschaftswissenschaftliches
    Studium</i>, (11), 42--46.
  bibtex: '@article{Seiler_Kröger_Gilroy_2017, title={Die Überprüfung der Random Walk
    Hypothese mit Hilfe des Variance Ratio Tests}, number={11}, journal={WiSt-Wirtschaftswissenschaftliches
    Studium}, author={Seiler, Volker and Kröger, Sarah and Gilroy, Bernard Michael},
    year={2017}, pages={42--46} }'
  chicago: 'Seiler, Volker, Sarah Kröger, and Bernard Michael Gilroy. “Die Überprüfung
    Der Random Walk Hypothese Mit Hilfe Des Variance Ratio Tests.” <i>WiSt-Wirtschaftswissenschaftliches
    Studium</i>, no. 11 (2017): 42--46.'
  ieee: V. Seiler, S. Kröger, and B. M. Gilroy, “Die Überprüfung der Random Walk Hypothese
    mit Hilfe des Variance Ratio Tests,” <i>WiSt-Wirtschaftswissenschaftliches Studium</i>,
    no. 11, pp. 42--46, 2017.
  mla: Seiler, Volker, et al. “Die Überprüfung Der Random Walk Hypothese Mit Hilfe
    Des Variance Ratio Tests.” <i>WiSt-Wirtschaftswissenschaftliches Studium</i>,
    no. 11, 2017, pp. 42--46.
  short: V. Seiler, S. Kröger, B.M. Gilroy, WiSt-Wirtschaftswissenschaftliches Studium
    (2017) 42--46.
date_created: 2018-10-19T07:14:39Z
date_updated: 2022-01-06T07:01:22Z
department:
- _id: '203'
issue: '11'
page: 42--46
publication: WiSt-Wirtschaftswissenschaftliches Studium
status: public
title: Die Überprüfung der Random Walk Hypothese mit Hilfe des Variance Ratio Tests
type: journal_article
user_id: '26589'
year: '2017'
...
---
_id: '4791'
author:
- first_name: Volker
  full_name: Seiler, Volker
  last_name: Seiler
- first_name: Evgenia
  full_name: Taach, Evgenia
  last_name: Taach
citation:
  ama: Seiler V, Taach E. <i>Efectiveness of Official Development Assistance-Further
    Evidence from DAC Countries</i>.; 2017.
  apa: Seiler, V., &#38; Taach, E. (2017). <i>Efectiveness of Official Development
    Assistance-Further Evidence from DAC Countries</i>.
  bibtex: '@book{Seiler_Taach_2017, title={Efectiveness of Official Development Assistance-Further
    Evidence from DAC Countries}, author={Seiler, Volker and Taach, Evgenia}, year={2017}
    }'
  chicago: Seiler, Volker, and Evgenia Taach. <i>Efectiveness of Official Development
    Assistance-Further Evidence from DAC Countries</i>, 2017.
  ieee: V. Seiler and E. Taach, <i>Efectiveness of Official Development Assistance-Further
    Evidence from DAC Countries</i>. 2017.
  mla: Seiler, Volker, and Evgenia Taach. <i>Efectiveness of Official Development
    Assistance-Further Evidence from DAC Countries</i>. 2017.
  short: V. Seiler, E. Taach, Efectiveness of Official Development Assistance-Further
    Evidence from DAC Countries, 2017.
date_created: 2018-10-19T07:20:01Z
date_updated: 2022-01-06T07:01:22Z
department:
- _id: '203'
status: public
title: Efectiveness of Official Development Assistance-Further Evidence from DAC Countries
type: working_paper
user_id: '26589'
year: '2017'
...
---
_id: '48'
author:
- first_name: Dennis
  full_name: Kundisch, Dennis
  id: '21117'
  last_name: Kundisch
- first_name: Dominik
  full_name: Gutt, Dominik
  id: '14368'
  last_name: Gutt
citation:
  ama: 'Kundisch D, Gutt D. Was bedeutet die Transformation der Märkte im digitalen
    Zeitalter? Ökonomische Grundlagen. In: Hannappel S, Rehm R, eds. <i>Digitale Ökonomie
    - Wie verändern sich die Märkte?</i>. ; 2017.'
  apa: Kundisch, D., &#38; Gutt, D. (2017). Was bedeutet die Transformation der Märkte
    im digitalen Zeitalter? Ökonomische Grundlagen. In S. Hannappel &#38; R. Rehm
    (Eds.), <i>Digitale Ökonomie - Wie verändern sich die Märkte?</i>
  bibtex: '@inbook{Kundisch_Gutt_2017, title={Was bedeutet die Transformation der
    Märkte im digitalen Zeitalter? Ökonomische Grundlagen}, booktitle={Digitale Ökonomie
    - Wie verändern sich die Märkte?}, author={Kundisch, Dennis and Gutt, Dominik},
    editor={Hannappel, Sandra and Rehm, RebekkaEditors}, year={2017} }'
  chicago: Kundisch, Dennis, and Dominik Gutt. “Was bedeutet die Transformation der
    Märkte im digitalen Zeitalter? Ökonomische Grundlagen.” In <i>Digitale Ökonomie
    - Wie verändern sich die Märkte?</i>, edited by Sandra Hannappel and Rebekka Rehm,
    2017.
  ieee: D. Kundisch and D. Gutt, “Was bedeutet die Transformation der Märkte im digitalen
    Zeitalter? Ökonomische Grundlagen,” in <i>Digitale Ökonomie - Wie verändern sich
    die Märkte?</i>, S. Hannappel and R. Rehm, Eds. 2017.
  mla: Kundisch, Dennis, and Dominik Gutt. “Was bedeutet die Transformation der Märkte
    im digitalen Zeitalter? Ökonomische Grundlagen.” <i>Digitale Ökonomie - Wie verändern
    sich die Märkte?</i>, edited by Sandra Hannappel and Rebekka Rehm, 2017.
  short: 'D. Kundisch, D. Gutt, in: S. Hannappel, R. Rehm (Eds.), Digitale Ökonomie
    - Wie verändern sich die Märkte?, 2017.'
date_created: 2017-10-17T12:41:00Z
date_updated: 2022-01-06T07:01:24Z
ddc:
- '040'
department:
- _id: '276'
editor:
- first_name: Sandra
  full_name: Hannappel, Sandra
  last_name: Hannappel
- first_name: Rebekka
  full_name: Rehm, Rebekka
  last_name: Rehm
file:
- access_level: closed
  content_type: application/pdf
  creator: florida
  date_created: 2018-03-21T13:19:30Z
  date_updated: 2018-03-21T13:19:30Z
  file_id: '1581'
  file_name: 48-Digitale_Oekonomie_2017.pdf
  file_size: 18583012
  relation: main_file
  success: 1
file_date_updated: 2018-03-21T13:19:30Z
has_accepted_license: '1'
language:
- iso: ger
project:
- _id: '1'
  name: SFB 901
- _id: '8'
  name: SFB 901 - Subprojekt A4
- _id: '2'
  name: SFB 901 - Project Area A
publication: Digitale Ökonomie - Wie verändern sich die Märkte?
status: public
title: Was bedeutet die Transformation der Märkte im digitalen Zeitalter? Ökonomische
  Grundlagen
type: book_chapter
user_id: '477'
year: '2017'
...
---
_id: '4801'
author:
- first_name: Bernard Michael
  full_name: Gilroy, Bernard Michael
  id: '175'
  last_name: Gilroy
- first_name: Seiler
  full_name: Volker, Seiler
  last_name: Volker
- first_name: Sarah
  full_name: Kröger, Sarah
  last_name: Kröger
citation:
  ama: Gilroy BM, Volker S, Kröger S. Random-Walk-Hypothese. <i>wisu - das Wirtschaftsstudium</i>.
    2017:905.
  apa: Gilroy, B. M., Volker, S., &#38; Kröger, S. (2017). Random-Walk-Hypothese.
    <i>Wisu - Das Wirtschaftsstudium</i>, 905.
  bibtex: '@article{Gilroy_Volker_Kröger_2017, title={Random-Walk-Hypothese}, journal={wisu
    - das Wirtschaftsstudium}, author={Gilroy, Bernard Michael and Volker, Seiler
    and Kröger, Sarah}, year={2017}, pages={905} }'
  chicago: Gilroy, Bernard Michael, Seiler Volker, and Sarah Kröger. “Random-Walk-Hypothese.”
    <i>Wisu - Das Wirtschaftsstudium</i>, 2017, 905.
  ieee: B. M. Gilroy, S. Volker, and S. Kröger, “Random-Walk-Hypothese,” <i>wisu -
    das Wirtschaftsstudium</i>, p. 905, 2017.
  mla: Gilroy, Bernard Michael, et al. “Random-Walk-Hypothese.” <i>Wisu - Das Wirtschaftsstudium</i>,
    2017, p. 905.
  short: B.M. Gilroy, S. Volker, S. Kröger, Wisu - Das Wirtschaftsstudium (2017) 905.
date_created: 2018-10-24T05:48:59Z
date_updated: 2022-01-06T07:01:24Z
department:
- _id: '203'
page: '905'
publication: wisu - das Wirtschaftsstudium
status: public
title: Random-Walk-Hypothese
type: journal_article
user_id: '26589'
year: '2017'
...
---
_id: '4836'
author:
- first_name: Harri
  full_name: Terho, Harri
  last_name: Terho
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
- first_name: Wolfgang
  full_name: Ulaga, Wolfgang
  last_name: Ulaga
- first_name: Alexander
  full_name: Haas, Alexander
  last_name: Haas
- first_name: Eva
  full_name: Boehm, Eva
  last_name: Boehm
citation:
  ama: 'Terho H, Eggert A, Ulaga W, Haas A, Boehm E. Selling Value in Business Markets:
    Individual and Organizational Factors for Turning the Idea into Action. <i>Industrial
    Marketing Management</i>. 2017:42--55.'
  apa: 'Terho, H., Eggert, A., Ulaga, W., Haas, A., &#38; Boehm, E. (2017). Selling
    Value in Business Markets: Individual and Organizational Factors for Turning the
    Idea into Action. <i>Industrial Marketing Management</i>, 42--55.'
  bibtex: '@article{Terho_Eggert_Ulaga_Haas_Boehm_2017, title={Selling Value in Business
    Markets: Individual and Organizational Factors for Turning the Idea into Action},
    journal={Industrial Marketing Management}, author={Terho, Harri and Eggert, Andreas
    and Ulaga, Wolfgang and Haas, Alexander and Boehm, Eva}, year={2017}, pages={42--55}
    }'
  chicago: 'Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva
    Boehm. “Selling Value in Business Markets: Individual and Organizational Factors
    for Turning the Idea into Action.” <i>Industrial Marketing Management</i>, 2017,
    42--55.'
  ieee: 'H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Boehm, “Selling Value in Business
    Markets: Individual and Organizational Factors for Turning the Idea into Action,”
    <i>Industrial Marketing Management</i>, pp. 42--55, 2017.'
  mla: 'Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational
    Factors for Turning the Idea into Action.” <i>Industrial Marketing Management</i>,
    2017, pp. 42--55.'
  short: H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Boehm, Industrial Marketing Management
    (2017) 42--55.
date_created: 2018-10-25T08:13:01Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '180'
language:
- iso: eng
page: 42--55
publication: Industrial Marketing Management
status: public
title: 'Selling Value in Business Markets: Individual and Organizational Factors for
  Turning the Idea into Action'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4837'
author:
- first_name: Adrian
  full_name: Payne, Adrian
  last_name: Payne
- first_name: Pennie
  full_name: Frow, Pennie
  last_name: Frow
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
citation:
  ama: 'Payne A, Frow P, Eggert A. The customer value proposition: evolution, development,
    and application in marketing. <i>Journal of the Academy of Marketing Science</i>.
    2017;(4):467--489.'
  apa: 'Payne, A., Frow, P., &#38; Eggert, A. (2017). The customer value proposition:
    evolution, development, and application in marketing. <i>Journal of the Academy
    of Marketing Science</i>, (4), 467--489.'
  bibtex: '@article{Payne_Frow_Eggert_2017, title={The customer value proposition:
    evolution, development, and application in marketing}, number={4}, journal={Journal
    of the Academy of Marketing Science}, author={Payne, Adrian and Frow, Pennie and
    Eggert, Andreas}, year={2017}, pages={467--489} }'
  chicago: 'Payne, Adrian, Pennie Frow, and Andreas Eggert. “The Customer Value Proposition:
    Evolution, Development, and Application in Marketing.” <i>Journal of the Academy
    of Marketing Science</i>, no. 4 (2017): 467--489.'
  ieee: 'A. Payne, P. Frow, and A. Eggert, “The customer value proposition: evolution,
    development, and application in marketing,” <i>Journal of the Academy of Marketing
    Science</i>, no. 4, pp. 467--489, 2017.'
  mla: 'Payne, Adrian, et al. “The Customer Value Proposition: Evolution, Development,
    and Application in Marketing.” <i>Journal of the Academy of Marketing Science</i>,
    no. 4, 2017, pp. 467--489.'
  short: A. Payne, P. Frow, A. Eggert, Journal of the Academy of Marketing Science
    (2017) 467--489.
date_created: 2018-10-25T08:14:30Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '180'
issue: '4'
page: 467--489
publication: Journal of the Academy of Marketing Science
status: public
title: 'The customer value proposition: evolution, development, and application in
  marketing'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4838'
author:
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
- first_name: Eva
  full_name: Boehm, Eva
  last_name: Boehm
- first_name: Christina
  full_name: Cramer, Christina
  last_name: Cramer
citation:
  ama: 'Eggert A, Boehm E, Cramer C. Business service outsourcing in manufacturing
    firms: an event study. <i>Journal of Service Management</i>. 2017;(3):476--498.'
  apa: 'Eggert, A., Boehm, E., &#38; Cramer, C. (2017). Business service outsourcing
    in manufacturing firms: an event study. <i>Journal of Service Management</i>,
    (3), 476--498.'
  bibtex: '@article{Eggert_Boehm_Cramer_2017, title={Business service outsourcing
    in manufacturing firms: an event study}, number={3}, journal={Journal of Service
    Management}, author={Eggert, Andreas and Boehm, Eva and Cramer, Christina}, year={2017},
    pages={476--498} }'
  chicago: 'Eggert, Andreas, Eva Boehm, and Christina Cramer. “Business Service Outsourcing
    in Manufacturing Firms: An Event Study.” <i>Journal of Service Management</i>,
    no. 3 (2017): 476--498.'
  ieee: 'A. Eggert, E. Boehm, and C. Cramer, “Business service outsourcing in manufacturing
    firms: an event study,” <i>Journal of Service Management</i>, no. 3, pp. 476--498,
    2017.'
  mla: 'Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms:
    An Event Study.” <i>Journal of Service Management</i>, no. 3, 2017, pp. 476--498.'
  short: A. Eggert, E. Boehm, C. Cramer, Journal of Service Management (2017) 476--498.
date_created: 2018-10-25T08:15:42Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '180'
issue: '3'
language:
- iso: eng
page: 476--498
publication: Journal of Service Management
status: public
title: 'Business service outsourcing in manufacturing firms: an event study'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4840'
author:
- first_name: Eva
  full_name: Boehm, Eva
  last_name: Boehm
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
- first_name: Christoph
  full_name: Thiesbrummel, Christoph
  last_name: Thiesbrummel
citation:
  ama: 'Boehm E, Eggert A, Thiesbrummel C. Service transition: A viable option for
    manufacturing companies with deteriorating financial performance? <i>Industrial
    Marketing Management</i>. 2017:101--111.'
  apa: 'Boehm, E., Eggert, A., &#38; Thiesbrummel, C. (2017). Service transition:
    A viable option for manufacturing companies with deteriorating financial performance?
    <i>Industrial Marketing Management</i>, 101--111.'
  bibtex: '@article{Boehm_Eggert_Thiesbrummel_2017, title={Service transition: A viable
    option for manufacturing companies with deteriorating financial performance?},
    journal={Industrial Marketing Management}, author={Boehm, Eva and Eggert, Andreas
    and Thiesbrummel, Christoph}, year={2017}, pages={101--111} }'
  chicago: 'Boehm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition:
    A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?”
    <i>Industrial Marketing Management</i>, 2017, 101--111.'
  ieee: 'E. Boehm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option
    for manufacturing companies with deteriorating financial performance?,” <i>Industrial
    Marketing Management</i>, pp. 101--111, 2017.'
  mla: 'Boehm, Eva, et al. “Service Transition: A Viable Option for Manufacturing
    Companies with Deteriorating Financial Performance?” <i>Industrial Marketing Management</i>,
    2017, pp. 101--111.'
  short: E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017)
    101--111.
date_created: 2018-10-25T08:18:08Z
date_updated: 2022-01-06T07:01:27Z
department:
- _id: '180'
page: 101--111
publication: Industrial Marketing Management
status: public
title: 'Service transition: A viable option for manufacturing companies with deteriorating
  financial performance?'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '49'
abstract:
- lang: eng
  text: A multiplicity of visual languages have been proposed for representing business
    models. These languages are claimed to facilitate tasks such as understanding,
    communicating, and innovating a business model; and have been developed rather
    independently by scholars from accounting, computer science, information systems,
    and strategy. Consequently, the existing approaches greatly differ and to some
    extent contradict each other, for example, regarding their understanding of the
    business model concept, their terminology, and their visual notations – which
    means there is little common ground for developing a cumulative stream of research.
    Therefore, we provide a systematic, cross-disciplinary review of this emerging
    field and synthesize the pragmatic, semantic, and syntactic foundations of the
    proposed approaches. Further, we derive an agenda for future research and discuss
    the challenges that lie ahead to advance the field.
author:
- first_name: Thomas
  full_name: John, Thomas
  id: '3952'
  last_name: John
- first_name: Dennis
  full_name: Kundisch, Dennis
  id: '21117'
  last_name: Kundisch
- first_name: Daniel
  full_name: Szopinski, Daniel
  id: '36372'
  last_name: Szopinski
citation:
  ama: 'John T, Kundisch D, Szopinski D. Visual Languages for Modeling Business Models:
    A Critical Review and Future Research Directions. In: <i>Proceedings of the 38th
    International Conference on Information Systems (ICIS), Seoul, South Korea</i>.
    ; 2017.'
  apa: 'John, T., Kundisch, D., &#38; Szopinski, D. (2017). Visual Languages for Modeling
    Business Models: A Critical Review and Future Research Directions. In <i>Proceedings
    of the 38th International Conference on Information Systems (ICIS), Seoul, South
    Korea</i>.'
  bibtex: '@inproceedings{John_Kundisch_Szopinski_2017, title={Visual Languages for
    Modeling Business Models: A Critical Review and Future Research Directions}, booktitle={Proceedings
    of the 38th International Conference on Information Systems (ICIS), Seoul, South
    Korea}, author={John, Thomas and Kundisch, Dennis and Szopinski, Daniel}, year={2017}
    }'
  chicago: 'John, Thomas, Dennis Kundisch, and Daniel Szopinski. “Visual Languages
    for Modeling Business Models: A Critical Review and Future Research Directions.”
    In <i>Proceedings of the 38th International Conference on Information Systems
    (ICIS), Seoul, South Korea</i>, 2017.'
  ieee: 'T. John, D. Kundisch, and D. Szopinski, “Visual Languages for Modeling Business
    Models: A Critical Review and Future Research Directions,” in <i>Proceedings of
    the 38th International Conference on Information Systems (ICIS), Seoul, South
    Korea</i>, 2017.'
  mla: 'John, Thomas, et al. “Visual Languages for Modeling Business Models: A Critical
    Review and Future Research Directions.” <i>Proceedings of the 38th International
    Conference on Information Systems (ICIS), Seoul, South Korea</i>, 2017.'
  short: 'T. John, D. Kundisch, D. Szopinski, in: Proceedings of the 38th International
    Conference on Information Systems (ICIS), Seoul, South Korea, 2017.'
date_created: 2017-10-17T12:41:00Z
date_updated: 2022-01-06T07:01:28Z
ddc:
- '040'
department:
- _id: '276'
file:
- access_level: closed
  content_type: application/pdf
  creator: dsz
  date_created: 2018-11-12T13:21:25Z
  date_updated: 2018-11-12T13:21:25Z
  file_id: '5501'
  file_name: ICIS2017_BMML.pdf
  file_size: 754019
  relation: main_file
  success: 1
file_date_updated: 2018-11-12T13:21:25Z
has_accepted_license: '1'
language:
- iso: eng
project:
- _id: '1'
  name: SFB 901
- _id: '17'
  name: SFB 901 - Subprojekt C5
- _id: '4'
  name: SFB 901 - Project Area C
publication: Proceedings of the 38th International Conference on Information Systems
  (ICIS), Seoul, South Korea
status: public
title: 'Visual Languages for Modeling Business Models: A Critical Review and Future
  Research Directions'
type: conference
user_id: '16205'
year: '2017'
...
---
_id: '4908'
citation:
  ama: 'Helm S, Günter B, Eggert A, eds. <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien
    Wiesbaden; 2017. doi:<a href="https://doi.org/10.1007/978-3-658-10920-2">10.1007/978-3-658-10920-2</a>'
  apa: 'Helm, S., Günter, B., &#38; Eggert, A. (Eds.). (2017). <i>Kundenwert</i>.
    Wiesbaden: Springer Fachmedien Wiesbaden. <a href="https://doi.org/10.1007/978-3-658-10920-2">https://doi.org/10.1007/978-3-658-10920-2</a>'
  bibtex: '@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={<a
    href="https://doi.org/10.1007/978-3-658-10920-2">10.1007/978-3-658-10920-2</a>},
    publisher={Springer Fachmedien Wiesbaden}, year={2017} }'
  chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert, eds. <i>Kundenwert</i>.
    Wiesbaden: Springer Fachmedien Wiesbaden, 2017. <a href="https://doi.org/10.1007/978-3-658-10920-2">https://doi.org/10.1007/978-3-658-10920-2</a>.'
  ieee: 'S. Helm, B. Günter, and A. Eggert, Eds., <i>Kundenwert</i>. Wiesbaden: Springer
    Fachmedien Wiesbaden, 2017.'
  mla: Helm, Sabrina, et al., editors. <i>Kundenwert</i>. Springer Fachmedien Wiesbaden,
    2017, doi:<a href="https://doi.org/10.1007/978-3-658-10920-2">10.1007/978-3-658-10920-2</a>.
  short: S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden,
    Wiesbaden, 2017.
date_created: 2018-10-26T08:35:05Z
date_updated: 2022-01-06T07:01:29Z
department:
- _id: '178'
- _id: '180'
doi: 10.1007/978-3-658-10920-2
editor:
- first_name: Sabrina
  full_name: Helm, Sabrina
  last_name: Helm
- first_name: Bernd
  full_name: Günter, Bernd
  last_name: Günter
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
place: Wiesbaden
publication_identifier:
  isbn:
  - '9783658109196'
  - '9783658109202'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: Kundenwert
type: book_editor
user_id: '57352'
year: '2017'
...
---
_id: '4933'
abstract:
- lang: eng
  text: Manufacturers increasingly integrate information and communication technologies
    into their products so that they can provide IT-based services. Organizations
    that formerly concentrated on transactional sales thus confront a new challenge
    associated with managing service usage—retention and extracting value from investments
    in smart technology. This study combines a marketing and an information systems
    perspective in a field study conducted jointly with a large European car manufacturer.
    Understanding the renewal decision for IT-based service contracts requires knowledge
    from both disciplines. The paper shows that combining behavioral predictor variables
    stemming from marketing research and technology-related perceptual variables stemming
    from technology acceptance research increases the explanatory power and prediction
    accuracy of forecasting models for customer renewal decisions. Specifically, the
    authors show that perceptions of usefulness become more important the longer customers
    use IT-based services and the more services they use within the service contract.
article_type: original
author:
- first_name: Florian v
  full_name: Wangenheim, Florian v
  last_name: Wangenheim
- first_name: Nancy V
  full_name: Wünderlich, Nancy V
  last_name: Wünderlich
- first_name: Jan H
  full_name: Schumann, Jan H
  last_name: Schumann
citation:
  ama: Wangenheim F v, Wünderlich NV, Schumann JH. Renew or cancel? Drivers of customer
    renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>.
    2017;(79):181--188.
  apa: Wangenheim, F. v, Wünderlich, N. V., &#38; Schumann, J. H. (2017). Renew or
    cancel? Drivers of customer renewal decisions for IT-based service contracts.
    <i>Journal of Business Research</i>, (79), 181--188.
  bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers
    of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal
    of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and
    Wünderlich, Nancy V and Schumann, Jan H}, year={2017}, pages={181--188} }'
  chicago: 'Wangenheim, Florian v, Nancy V Wünderlich, and Jan H Schumann. “Renew
    or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.”
    <i>Journal of Business Research</i>, no. 79 (2017): 181--188.'
  ieee: F. v Wangenheim, N. V. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers
    of customer renewal decisions for IT-based service contracts,” <i>Journal of Business
    Research</i>, no. 79, pp. 181--188, 2017.
  mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal
    Decisions for IT-Based Service Contracts.” <i>Journal of Business Research</i>,
    no. 79, Elsevier, 2017, pp. 181--188.
  short: F. v Wangenheim, N.V. Wünderlich, J.H. Schumann, Journal of Business Research
    (2017) 181--188.
date_created: 2018-10-26T09:41:17Z
date_updated: 2022-01-06T07:01:29Z
department:
- _id: '178'
issue: '79'
language:
- iso: eng
page: 181--188
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: Renew or cancel? Drivers of customer renewal decisions for IT-based service
  contracts
type: journal_article
user_id: '37741'
year: '2017'
...
---
_id: '4941'
author:
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
citation:
  ama: 'Eggert A. Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer
    Integration. In: <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien Wiesbaden;
    2017:37-51. doi:<a href="https://doi.org/10.1007/978-3-658-10920-2_2">10.1007/978-3-658-10920-2_2</a>'
  apa: 'Eggert, A. (2017). Die zwei Perspektiven des Kundenwerts: Darstellung und
    Versuch einer Integration. In <i>Kundenwert</i> (pp. 37–51). Wiesbaden: Springer
    Fachmedien Wiesbaden. <a href="https://doi.org/10.1007/978-3-658-10920-2_2">https://doi.org/10.1007/978-3-658-10920-2_2</a>'
  bibtex: '@inbook{Eggert_2017, place={Wiesbaden}, title={Die zwei Perspektiven des
    Kundenwerts: Darstellung und Versuch einer Integration}, DOI={<a href="https://doi.org/10.1007/978-3-658-10920-2_2">10.1007/978-3-658-10920-2_2</a>},
    booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Eggert,
    Andreas}, year={2017}, pages={37–51} }'
  chicago: 'Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und
    Versuch Einer Integration.” In <i>Kundenwert</i>, 37–51. Wiesbaden: Springer Fachmedien
    Wiesbaden, 2017. <a href="https://doi.org/10.1007/978-3-658-10920-2_2">https://doi.org/10.1007/978-3-658-10920-2_2</a>.'
  ieee: 'A. Eggert, “Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch
    einer Integration,” in <i>Kundenwert</i>, Wiesbaden: Springer Fachmedien Wiesbaden,
    2017, pp. 37–51.'
  mla: 'Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch
    Einer Integration.” <i>Kundenwert</i>, Springer Fachmedien Wiesbaden, 2017, pp.
    37–51, doi:<a href="https://doi.org/10.1007/978-3-658-10920-2_2">10.1007/978-3-658-10920-2_2</a>.'
  short: 'A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017,
    pp. 37–51.'
date_created: 2018-10-26T09:57:19Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '180'
doi: 10.1007/978-3-658-10920-2_2
page: 37-51
place: Wiesbaden
publication: Kundenwert
publication_identifier:
  isbn:
  - '9783658109196'
  - '9783658109202'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: 'Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration'
type: book_chapter
user_id: '57352'
year: '2017'
...
---
_id: '4942'
author:
- first_name: Sabrina
  full_name: Helm, Sabrina
  last_name: Helm
- first_name: Bernd
  full_name: Günter, Bernd
  last_name: Günter
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
citation:
  ama: 'Helm S, Günter B, Eggert A. Kundenwert – eine Einführung in die theoretischen
    und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In: <i>Kundenwert</i>.
    Wiesbaden: Springer Fachmedien Wiesbaden; 2017:3-34. doi:<a href="https://doi.org/10.1007/978-3-658-10920-2_1">10.1007/978-3-658-10920-2_1</a>'
  apa: 'Helm, S., Günter, B., &#38; Eggert, A. (2017). Kundenwert – eine Einführung
    in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen.
    In <i>Kundenwert</i> (pp. 3–34). Wiesbaden: Springer Fachmedien Wiesbaden. <a
    href="https://doi.org/10.1007/978-3-658-10920-2_1">https://doi.org/10.1007/978-3-658-10920-2_1</a>'
  bibtex: '@inbook{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert –
    eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung
    von Kundenbeziehungen}, DOI={<a href="https://doi.org/10.1007/978-3-658-10920-2_1">10.1007/978-3-658-10920-2_1</a>},
    booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Helm,
    Sabrina and Günter, Bernd and Eggert, Andreas}, year={2017}, pages={3–34} }'
  chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert. “Kundenwert – Eine Einführung
    in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.”
    In <i>Kundenwert</i>, 3–34. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. <a
    href="https://doi.org/10.1007/978-3-658-10920-2_1">https://doi.org/10.1007/978-3-658-10920-2_1</a>.'
  ieee: 'S. Helm, B. Günter, and A. Eggert, “Kundenwert – eine Einführung in die theoretischen
    und praktischen Herausforderungen der Bewertung von Kundenbeziehungen,” in <i>Kundenwert</i>,
    Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 3–34.'
  mla: Helm, Sabrina, et al. “Kundenwert – Eine Einführung in Die Theoretischen Und
    Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” <i>Kundenwert</i>,
    Springer Fachmedien Wiesbaden, 2017, pp. 3–34, doi:<a href="https://doi.org/10.1007/978-3-658-10920-2_1">10.1007/978-3-658-10920-2_1</a>.
  short: 'S. Helm, B. Günter, A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden,
    Wiesbaden, 2017, pp. 3–34.'
date_created: 2018-10-26T09:58:46Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '180'
doi: 10.1007/978-3-658-10920-2_1
page: 3-34
place: Wiesbaden
publication: Kundenwert
publication_identifier:
  isbn:
  - '9783658109196'
  - '9783658109202'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen
  der Bewertung von Kundenbeziehungen
type: book_chapter
user_id: '57352'
year: '2017'
...
---
_id: '4947'
abstract:
- lang: eng
  text: Manufacturers increasingly integrate information and communication technologies
    into their products so that they can provide IT-based services. Organizations
    that formerly concentrated on transactional sales thus confront a new challenge
    associated with managing service usage—retention and extracting value from investments
    in smart technology. This study combines a marketing and an information systems
    perspective in a field study conducted jointly with a large European car manufacturer.
    Understanding the renewal decision for IT-based service contracts requires knowledge
    from both disciplines. The paper shows that combining behavioral predictor variables
    stemming from marketing research and technology-related perceptual variables stemming
    from technology acceptance research increases the explanatory power and prediction
    accuracy of forecasting models for customer renewal decisions. Specifically, the
    authors show that perceptions of usefulness become more important the longer customers
    use IT-based services and the more services they use within the service contract.
article_type: original
author:
- first_name: Florian v
  full_name: Wangenheim, Florian v
  last_name: Wangenheim
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
- first_name: Jan H
  full_name: Schumann, Jan H
  last_name: Schumann
citation:
  ama: Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer
    renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>.
    2017;(79):181--188.
  apa: Wangenheim, F. v, Wünderlich, N., &#38; Schumann, J. H. (2017). Renew or cancel?
    Drivers of customer renewal decisions for IT-based service contracts. <i>Journal
    of Business Research</i>, (79), 181--188.
  bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers
    of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal
    of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and
    Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }'
  chicago: 'Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or
    Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.”
    <i>Journal of Business Research</i>, no. 79 (2017): 181--188.'
  ieee: F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers
    of customer renewal decisions for IT-based service contracts,” <i>Journal of Business
    Research</i>, no. 79, pp. 181--188, 2017.
  mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal
    Decisions for IT-Based Service Contracts.” <i>Journal of Business Research</i>,
    no. 79, Elsevier, 2017, pp. 181--188.
  short: F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research
    (2017) 181--188.
date_created: 2018-10-26T10:11:34Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
issue: '79'
keyword:
- IT-based service
- Smart services
- Contract renewal
- Retention
- Customer churn
- Free trial
language:
- iso: eng
page: 181--188
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: Renew or cancel? Drivers of customer renewal decisions for IT-based service
  contracts
type: journal_article
user_id: '37741'
year: '2017'
...
---
_id: '4949'
abstract:
- lang: eng
  text: The service encounter – one of the foundational concepts in service research
    – is fundamentally changing due to rapid evolutions in technology. In this paper,
    we offer an updated perspective on what we label the “Service Encounter 2.0”.
    To this end, we develop a conceptual framework that captures the essence of the
    Service Encounter 2.0 and provides a synthesis of the changing interdependent
    roles of technology, employees, and customers. We find that technology either
    augments or substitutes service employees, and can foster network connections.
    In turn, employees and customers are taking on the role of enabler, innovator,
    coordinator and differentiator. In addition, we identify critical areas for future
    research on this important topic.
article_type: original
author:
- first_name: Bart
  full_name: Larivière, Bart
  last_name: Larivière
- first_name: David
  full_name: Bowen, David
  last_name: Bowen
- first_name: Tor W
  full_name: Andreassen, Tor W
  last_name: Andreassen
- first_name: Werner
  full_name: Kunz, Werner
  last_name: Kunz
- first_name: Nancy J
  full_name: Sirianni, Nancy J
  last_name: Sirianni
- first_name: Chris
  full_name: Voss, Chris
  last_name: Voss
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
- first_name: Arne
  full_name: De Keyser, Arne
  last_name: De Keyser
citation:
  ama: 'Larivière B, Bowen D, Andreassen TW, et al. “Service Encounter 2.0”: An investigation
    into the roles of technology, employees and customers. <i>Journal of Business
    Research</i>. 2017;(79):238--246.'
  apa: 'Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss,
    C., … De Keyser, A. (2017). “Service Encounter 2.0”: An investigation into the
    roles of technology, employees and customers. <i>Journal of Business Research</i>,
    (79), 238--246.'
  bibtex: '@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017,
    title={“Service Encounter 2.0”: An investigation into the roles of technology,
    employees and customers}, number={79}, journal={Journal of Business Research},
    publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen,
    Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy
    and De Keyser, Arne}, year={2017}, pages={238--246} }'
  chicago: 'Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni,
    Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An
    Investigation into the Roles of Technology, Employees and Customers.” <i>Journal
    of Business Research</i>, no. 79 (2017): 238--246.'
  ieee: 'B. Larivière <i>et al.</i>, “‘Service Encounter 2.0’: An investigation into
    the roles of technology, employees and customers,” <i>Journal of Business Research</i>,
    no. 79, pp. 238--246, 2017.'
  mla: 'Larivière, Bart, et al. “‘Service Encounter 2.0’: An Investigation into the
    Roles of Technology, Employees and Customers.” <i>Journal of Business Research</i>,
    no. 79, Elsevier, 2017, pp. 238--246.'
  short: B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss,
    N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246.
date_created: 2018-10-26T10:15:22Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
issue: '79'
keyword:
- Service encounter
- Technology roles
- Employee roles
- Customer roles
- Employee experience
- Customer experience
language:
- iso: eng
page: 238--246
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: '“Service Encounter 2.0”: An investigation into the roles of technology, employees
  and customers'
type: journal_article
user_id: '37741'
year: '2017'
...
---
_id: '4955'
author:
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
- first_name: 'Stefanie '
  full_name: 'Paluch, Stefanie '
  last_name: Paluch
citation:
  ama: 'Wünderlich N, Paluch S. A Nice and Friendly Chat With a Bot: User Perceptions
    of AI-Based Service Agents. In: <i>Proceedings of the 38th International Conference
    on Information Systems (ICIS 2017)</i>. ; 2017.'
  apa: 'Wünderlich, N., &#38; Paluch, S. (2017). A Nice and Friendly Chat With a Bot:
    User Perceptions of AI-Based Service Agents. In <i>Proceedings of the 38th International
    Conference on Information Systems (ICIS 2017)</i>. Seoul, Korea.'
  bibtex: '@inproceedings{Wünderlich_Paluch_2017, title={A Nice and Friendly Chat
    With a Bot: User Perceptions of AI-Based Service Agents}, booktitle={Proceedings
    of the 38th International Conference on Information Systems (ICIS 2017)}, author={Wünderlich,
    Nancy and Paluch, Stefanie }, year={2017} }'
  chicago: 'Wünderlich, Nancy, and Stefanie  Paluch. “A Nice and Friendly Chat With
    a Bot: User Perceptions of AI-Based Service Agents.” In <i>Proceedings of the
    38th International Conference on Information Systems (ICIS 2017)</i>, 2017.'
  ieee: 'N. Wünderlich and S. Paluch, “A Nice and Friendly Chat With a Bot: User Perceptions
    of AI-Based Service Agents,” in <i>Proceedings of the 38th International Conference
    on Information Systems (ICIS 2017)</i>, Seoul, Korea, 2017.'
  mla: 'Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With a Bot:
    User Perceptions of AI-Based Service Agents.” <i>Proceedings of the 38th International
    Conference on Information Systems (ICIS 2017)</i>, 2017.'
  short: 'N. Wünderlich, S. Paluch, in: Proceedings of the 38th International Conference
    on Information Systems (ICIS 2017), 2017.'
conference:
  location: Seoul, Korea
  name: 38th International Conference on Information Systems (ICIS 2017)
date_created: 2018-10-26T10:32:20Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
language:
- iso: eng
publication: Proceedings of the 38th International Conference on Information Systems
  (ICIS 2017)
publication_status: published
status: public
title: 'A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service
  Agents'
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '4956'
author:
- first_name: Isabel
  full_name: Teßmer, Isabel
  last_name: Teßmer
- first_name: Marcus
  full_name: Olsson, Marcus
  last_name: Olsson
- first_name: Anders
  full_name: Gustafsson, Anders
  last_name: Gustafsson
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
citation:
  ama: 'Teßmer I, Olsson M, Gustafsson A, Wünderlich N. How to Design Successful Gamification
    in Retail: The benefits and Pitfalls of Affordances. In: <i>Proceedings of the
    2017 Frontiers in Service Conference</i>. ; 2017.'
  apa: 'Teßmer, I., Olsson, M., Gustafsson, A., &#38; Wünderlich, N. (2017). How to
    Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances.
    In <i>Proceedings of the 2017 Frontiers in Service Conference</i>. New York City,
    USA.'
  bibtex: '@inproceedings{Teßmer_Olsson_Gustafsson_Wünderlich_2017, title={How to
    Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances},
    booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Teßmer,
    Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy}, year={2017}
    }'
  chicago: 'Teßmer, Isabel, Marcus Olsson, Anders Gustafsson, and Nancy Wünderlich.
    “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of
    Affordances.” In <i>Proceedings of the 2017 Frontiers in Service Conference</i>,
    2017.'
  ieee: 'I. Teßmer, M. Olsson, A. Gustafsson, and N. Wünderlich, “How to Design Successful
    Gamification in Retail: The benefits and Pitfalls of Affordances,” in <i>Proceedings
    of the 2017 Frontiers in Service Conference</i>, New York City, USA, 2017.'
  mla: 'Teßmer, Isabel, et al. “How to Design Successful Gamification in Retail: The
    Benefits and Pitfalls of Affordances.” <i>Proceedings of the 2017 Frontiers in
    Service Conference</i>, 2017.'
  short: 'I. Teßmer, M. Olsson, A. Gustafsson, N. Wünderlich, in: Proceedings of the
    2017 Frontiers in Service Conference, 2017.'
conference:
  location: New York City, USA
  name: 2017 Frontiers in Service Conference
date_created: 2018-10-26T10:35:18Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
language:
- iso: eng
publication: Proceedings of the 2017 Frontiers in Service Conference
publication_status: published
status: public
title: 'How to Design Successful Gamification in Retail: The benefits and Pitfalls
  of Affordances'
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '4966'
author:
- first_name: Christian
  full_name: Grund, Christian
  last_name: Grund
- first_name: Kirsten
  full_name: Thommes, Kirsten
  id: '72497'
  last_name: Thommes
citation:
  ama: Grund C, Thommes K. The Role of Contract Types for Employees’ Public Service
    Motivation. <i>Schmalenbach Business Review</i>. 2017;(4):377--398.
  apa: Grund, C., &#38; Thommes, K. (2017). The Role of Contract Types for Employees’
    Public Service Motivation. <i>Schmalenbach Business Review</i>, (4), 377--398.
  bibtex: '@article{Grund_Thommes_2017, title={The Role of Contract Types for Employees’
    Public Service Motivation}, number={4}, journal={Schmalenbach Business Review},
    author={Grund, Christian and Thommes, Kirsten}, year={2017}, pages={377--398}
    }'
  chicago: 'Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for
    Employees’ Public Service Motivation.” <i>Schmalenbach Business Review</i>, no.
    4 (2017): 377--398.'
  ieee: C. Grund and K. Thommes, “The Role of Contract Types for Employees’ Public
    Service Motivation,” <i>Schmalenbach Business Review</i>, no. 4, pp. 377--398,
    2017.
  mla: Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’
    Public Service Motivation.” <i>Schmalenbach Business Review</i>, no. 4, 2017,
    pp. 377--398.
  short: C. Grund, K. Thommes, Schmalenbach Business Review (2017) 377--398.
date_created: 2018-10-29T07:58:38Z
date_updated: 2022-01-06T07:01:31Z
department:
- _id: '178'
- _id: '184'
issue: '4'
page: 377--398
publication: Schmalenbach Business Review
status: public
title: The Role of Contract Types for Employees’ Public Service Motivation
type: journal_article
user_id: '69384'
year: '2017'
...