---
_id: '49'
abstract:
- lang: eng
  text: A multiplicity of visual languages have been proposed for representing business
    models. These languages are claimed to facilitate tasks such as understanding,
    communicating, and innovating a business model; and have been developed rather
    independently by scholars from accounting, computer science, information systems,
    and strategy. Consequently, the existing approaches greatly differ and to some
    extent contradict each other, for example, regarding their understanding of the
    business model concept, their terminology, and their visual notations – which
    means there is little common ground for developing a cumulative stream of research.
    Therefore, we provide a systematic, cross-disciplinary review of this emerging
    field and synthesize the pragmatic, semantic, and syntactic foundations of the
    proposed approaches. Further, we derive an agenda for future research and discuss
    the challenges that lie ahead to advance the field.
author:
- first_name: Thomas
  full_name: John, Thomas
  id: '3952'
  last_name: John
- first_name: Dennis
  full_name: Kundisch, Dennis
  id: '21117'
  last_name: Kundisch
- first_name: Daniel
  full_name: Szopinski, Daniel
  id: '36372'
  last_name: Szopinski
citation:
  ama: 'John T, Kundisch D, Szopinski D. Visual Languages for Modeling Business Models:
    A Critical Review and Future Research Directions. In: <i>Proceedings of the 38th
    International Conference on Information Systems (ICIS), Seoul, South Korea</i>.
    ; 2017.'
  apa: 'John, T., Kundisch, D., &#38; Szopinski, D. (2017). Visual Languages for Modeling
    Business Models: A Critical Review and Future Research Directions. In <i>Proceedings
    of the 38th International Conference on Information Systems (ICIS), Seoul, South
    Korea</i>.'
  bibtex: '@inproceedings{John_Kundisch_Szopinski_2017, title={Visual Languages for
    Modeling Business Models: A Critical Review and Future Research Directions}, booktitle={Proceedings
    of the 38th International Conference on Information Systems (ICIS), Seoul, South
    Korea}, author={John, Thomas and Kundisch, Dennis and Szopinski, Daniel}, year={2017}
    }'
  chicago: 'John, Thomas, Dennis Kundisch, and Daniel Szopinski. “Visual Languages
    for Modeling Business Models: A Critical Review and Future Research Directions.”
    In <i>Proceedings of the 38th International Conference on Information Systems
    (ICIS), Seoul, South Korea</i>, 2017.'
  ieee: 'T. John, D. Kundisch, and D. Szopinski, “Visual Languages for Modeling Business
    Models: A Critical Review and Future Research Directions,” in <i>Proceedings of
    the 38th International Conference on Information Systems (ICIS), Seoul, South
    Korea</i>, 2017.'
  mla: 'John, Thomas, et al. “Visual Languages for Modeling Business Models: A Critical
    Review and Future Research Directions.” <i>Proceedings of the 38th International
    Conference on Information Systems (ICIS), Seoul, South Korea</i>, 2017.'
  short: 'T. John, D. Kundisch, D. Szopinski, in: Proceedings of the 38th International
    Conference on Information Systems (ICIS), Seoul, South Korea, 2017.'
date_created: 2017-10-17T12:41:00Z
date_updated: 2022-01-06T07:01:28Z
ddc:
- '040'
department:
- _id: '276'
file:
- access_level: closed
  content_type: application/pdf
  creator: dsz
  date_created: 2018-11-12T13:21:25Z
  date_updated: 2018-11-12T13:21:25Z
  file_id: '5501'
  file_name: ICIS2017_BMML.pdf
  file_size: 754019
  relation: main_file
  success: 1
file_date_updated: 2018-11-12T13:21:25Z
has_accepted_license: '1'
language:
- iso: eng
project:
- _id: '1'
  name: SFB 901
- _id: '17'
  name: SFB 901 - Subprojekt C5
- _id: '4'
  name: SFB 901 - Project Area C
publication: Proceedings of the 38th International Conference on Information Systems
  (ICIS), Seoul, South Korea
status: public
title: 'Visual Languages for Modeling Business Models: A Critical Review and Future
  Research Directions'
type: conference
user_id: '16205'
year: '2017'
...
---
_id: '4908'
citation:
  ama: 'Helm S, Günter B, Eggert A, eds. <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien
    Wiesbaden; 2017. doi:<a href="https://doi.org/10.1007/978-3-658-10920-2">10.1007/978-3-658-10920-2</a>'
  apa: 'Helm, S., Günter, B., &#38; Eggert, A. (Eds.). (2017). <i>Kundenwert</i>.
    Wiesbaden: Springer Fachmedien Wiesbaden. <a href="https://doi.org/10.1007/978-3-658-10920-2">https://doi.org/10.1007/978-3-658-10920-2</a>'
  bibtex: '@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={<a
    href="https://doi.org/10.1007/978-3-658-10920-2">10.1007/978-3-658-10920-2</a>},
    publisher={Springer Fachmedien Wiesbaden}, year={2017} }'
  chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert, eds. <i>Kundenwert</i>.
    Wiesbaden: Springer Fachmedien Wiesbaden, 2017. <a href="https://doi.org/10.1007/978-3-658-10920-2">https://doi.org/10.1007/978-3-658-10920-2</a>.'
  ieee: 'S. Helm, B. Günter, and A. Eggert, Eds., <i>Kundenwert</i>. Wiesbaden: Springer
    Fachmedien Wiesbaden, 2017.'
  mla: Helm, Sabrina, et al., editors. <i>Kundenwert</i>. Springer Fachmedien Wiesbaden,
    2017, doi:<a href="https://doi.org/10.1007/978-3-658-10920-2">10.1007/978-3-658-10920-2</a>.
  short: S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden,
    Wiesbaden, 2017.
date_created: 2018-10-26T08:35:05Z
date_updated: 2022-01-06T07:01:29Z
department:
- _id: '178'
- _id: '180'
doi: 10.1007/978-3-658-10920-2
editor:
- first_name: Sabrina
  full_name: Helm, Sabrina
  last_name: Helm
- first_name: Bernd
  full_name: Günter, Bernd
  last_name: Günter
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
place: Wiesbaden
publication_identifier:
  isbn:
  - '9783658109196'
  - '9783658109202'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: Kundenwert
type: book_editor
user_id: '57352'
year: '2017'
...
---
_id: '4933'
abstract:
- lang: eng
  text: Manufacturers increasingly integrate information and communication technologies
    into their products so that they can provide IT-based services. Organizations
    that formerly concentrated on transactional sales thus confront a new challenge
    associated with managing service usage—retention and extracting value from investments
    in smart technology. This study combines a marketing and an information systems
    perspective in a field study conducted jointly with a large European car manufacturer.
    Understanding the renewal decision for IT-based service contracts requires knowledge
    from both disciplines. The paper shows that combining behavioral predictor variables
    stemming from marketing research and technology-related perceptual variables stemming
    from technology acceptance research increases the explanatory power and prediction
    accuracy of forecasting models for customer renewal decisions. Specifically, the
    authors show that perceptions of usefulness become more important the longer customers
    use IT-based services and the more services they use within the service contract.
article_type: original
author:
- first_name: Florian v
  full_name: Wangenheim, Florian v
  last_name: Wangenheim
- first_name: Nancy V
  full_name: Wünderlich, Nancy V
  last_name: Wünderlich
- first_name: Jan H
  full_name: Schumann, Jan H
  last_name: Schumann
citation:
  ama: Wangenheim F v, Wünderlich NV, Schumann JH. Renew or cancel? Drivers of customer
    renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>.
    2017;(79):181--188.
  apa: Wangenheim, F. v, Wünderlich, N. V., &#38; Schumann, J. H. (2017). Renew or
    cancel? Drivers of customer renewal decisions for IT-based service contracts.
    <i>Journal of Business Research</i>, (79), 181--188.
  bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers
    of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal
    of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and
    Wünderlich, Nancy V and Schumann, Jan H}, year={2017}, pages={181--188} }'
  chicago: 'Wangenheim, Florian v, Nancy V Wünderlich, and Jan H Schumann. “Renew
    or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.”
    <i>Journal of Business Research</i>, no. 79 (2017): 181--188.'
  ieee: F. v Wangenheim, N. V. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers
    of customer renewal decisions for IT-based service contracts,” <i>Journal of Business
    Research</i>, no. 79, pp. 181--188, 2017.
  mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal
    Decisions for IT-Based Service Contracts.” <i>Journal of Business Research</i>,
    no. 79, Elsevier, 2017, pp. 181--188.
  short: F. v Wangenheim, N.V. Wünderlich, J.H. Schumann, Journal of Business Research
    (2017) 181--188.
date_created: 2018-10-26T09:41:17Z
date_updated: 2022-01-06T07:01:29Z
department:
- _id: '178'
issue: '79'
language:
- iso: eng
page: 181--188
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: Renew or cancel? Drivers of customer renewal decisions for IT-based service
  contracts
type: journal_article
user_id: '37741'
year: '2017'
...
---
_id: '4941'
author:
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
citation:
  ama: 'Eggert A. Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer
    Integration. In: <i>Kundenwert</i>. Wiesbaden: Springer Fachmedien Wiesbaden;
    2017:37-51. doi:<a href="https://doi.org/10.1007/978-3-658-10920-2_2">10.1007/978-3-658-10920-2_2</a>'
  apa: 'Eggert, A. (2017). Die zwei Perspektiven des Kundenwerts: Darstellung und
    Versuch einer Integration. In <i>Kundenwert</i> (pp. 37–51). Wiesbaden: Springer
    Fachmedien Wiesbaden. <a href="https://doi.org/10.1007/978-3-658-10920-2_2">https://doi.org/10.1007/978-3-658-10920-2_2</a>'
  bibtex: '@inbook{Eggert_2017, place={Wiesbaden}, title={Die zwei Perspektiven des
    Kundenwerts: Darstellung und Versuch einer Integration}, DOI={<a href="https://doi.org/10.1007/978-3-658-10920-2_2">10.1007/978-3-658-10920-2_2</a>},
    booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Eggert,
    Andreas}, year={2017}, pages={37–51} }'
  chicago: 'Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und
    Versuch Einer Integration.” In <i>Kundenwert</i>, 37–51. Wiesbaden: Springer Fachmedien
    Wiesbaden, 2017. <a href="https://doi.org/10.1007/978-3-658-10920-2_2">https://doi.org/10.1007/978-3-658-10920-2_2</a>.'
  ieee: 'A. Eggert, “Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch
    einer Integration,” in <i>Kundenwert</i>, Wiesbaden: Springer Fachmedien Wiesbaden,
    2017, pp. 37–51.'
  mla: 'Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch
    Einer Integration.” <i>Kundenwert</i>, Springer Fachmedien Wiesbaden, 2017, pp.
    37–51, doi:<a href="https://doi.org/10.1007/978-3-658-10920-2_2">10.1007/978-3-658-10920-2_2</a>.'
  short: 'A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017,
    pp. 37–51.'
date_created: 2018-10-26T09:57:19Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '180'
doi: 10.1007/978-3-658-10920-2_2
page: 37-51
place: Wiesbaden
publication: Kundenwert
publication_identifier:
  isbn:
  - '9783658109196'
  - '9783658109202'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: 'Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration'
type: book_chapter
user_id: '57352'
year: '2017'
...
---
_id: '4942'
author:
- first_name: Sabrina
  full_name: Helm, Sabrina
  last_name: Helm
- first_name: Bernd
  full_name: Günter, Bernd
  last_name: Günter
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
citation:
  ama: 'Helm S, Günter B, Eggert A. Kundenwert – eine Einführung in die theoretischen
    und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In: <i>Kundenwert</i>.
    Wiesbaden: Springer Fachmedien Wiesbaden; 2017:3-34. doi:<a href="https://doi.org/10.1007/978-3-658-10920-2_1">10.1007/978-3-658-10920-2_1</a>'
  apa: 'Helm, S., Günter, B., &#38; Eggert, A. (2017). Kundenwert – eine Einführung
    in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen.
    In <i>Kundenwert</i> (pp. 3–34). Wiesbaden: Springer Fachmedien Wiesbaden. <a
    href="https://doi.org/10.1007/978-3-658-10920-2_1">https://doi.org/10.1007/978-3-658-10920-2_1</a>'
  bibtex: '@inbook{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert –
    eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung
    von Kundenbeziehungen}, DOI={<a href="https://doi.org/10.1007/978-3-658-10920-2_1">10.1007/978-3-658-10920-2_1</a>},
    booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Helm,
    Sabrina and Günter, Bernd and Eggert, Andreas}, year={2017}, pages={3–34} }'
  chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert. “Kundenwert – Eine Einführung
    in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.”
    In <i>Kundenwert</i>, 3–34. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. <a
    href="https://doi.org/10.1007/978-3-658-10920-2_1">https://doi.org/10.1007/978-3-658-10920-2_1</a>.'
  ieee: 'S. Helm, B. Günter, and A. Eggert, “Kundenwert – eine Einführung in die theoretischen
    und praktischen Herausforderungen der Bewertung von Kundenbeziehungen,” in <i>Kundenwert</i>,
    Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 3–34.'
  mla: Helm, Sabrina, et al. “Kundenwert – Eine Einführung in Die Theoretischen Und
    Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” <i>Kundenwert</i>,
    Springer Fachmedien Wiesbaden, 2017, pp. 3–34, doi:<a href="https://doi.org/10.1007/978-3-658-10920-2_1">10.1007/978-3-658-10920-2_1</a>.
  short: 'S. Helm, B. Günter, A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden,
    Wiesbaden, 2017, pp. 3–34.'
date_created: 2018-10-26T09:58:46Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '180'
doi: 10.1007/978-3-658-10920-2_1
page: 3-34
place: Wiesbaden
publication: Kundenwert
publication_identifier:
  isbn:
  - '9783658109196'
  - '9783658109202'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen
  der Bewertung von Kundenbeziehungen
type: book_chapter
user_id: '57352'
year: '2017'
...
---
_id: '4947'
abstract:
- lang: eng
  text: Manufacturers increasingly integrate information and communication technologies
    into their products so that they can provide IT-based services. Organizations
    that formerly concentrated on transactional sales thus confront a new challenge
    associated with managing service usage—retention and extracting value from investments
    in smart technology. This study combines a marketing and an information systems
    perspective in a field study conducted jointly with a large European car manufacturer.
    Understanding the renewal decision for IT-based service contracts requires knowledge
    from both disciplines. The paper shows that combining behavioral predictor variables
    stemming from marketing research and technology-related perceptual variables stemming
    from technology acceptance research increases the explanatory power and prediction
    accuracy of forecasting models for customer renewal decisions. Specifically, the
    authors show that perceptions of usefulness become more important the longer customers
    use IT-based services and the more services they use within the service contract.
article_type: original
author:
- first_name: Florian v
  full_name: Wangenheim, Florian v
  last_name: Wangenheim
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
- first_name: Jan H
  full_name: Schumann, Jan H
  last_name: Schumann
citation:
  ama: Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer
    renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>.
    2017;(79):181--188.
  apa: Wangenheim, F. v, Wünderlich, N., &#38; Schumann, J. H. (2017). Renew or cancel?
    Drivers of customer renewal decisions for IT-based service contracts. <i>Journal
    of Business Research</i>, (79), 181--188.
  bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers
    of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal
    of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and
    Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }'
  chicago: 'Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or
    Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.”
    <i>Journal of Business Research</i>, no. 79 (2017): 181--188.'
  ieee: F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers
    of customer renewal decisions for IT-based service contracts,” <i>Journal of Business
    Research</i>, no. 79, pp. 181--188, 2017.
  mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal
    Decisions for IT-Based Service Contracts.” <i>Journal of Business Research</i>,
    no. 79, Elsevier, 2017, pp. 181--188.
  short: F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research
    (2017) 181--188.
date_created: 2018-10-26T10:11:34Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
issue: '79'
keyword:
- IT-based service
- Smart services
- Contract renewal
- Retention
- Customer churn
- Free trial
language:
- iso: eng
page: 181--188
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: Renew or cancel? Drivers of customer renewal decisions for IT-based service
  contracts
type: journal_article
user_id: '37741'
year: '2017'
...
---
_id: '4949'
abstract:
- lang: eng
  text: The service encounter – one of the foundational concepts in service research
    – is fundamentally changing due to rapid evolutions in technology. In this paper,
    we offer an updated perspective on what we label the “Service Encounter 2.0”.
    To this end, we develop a conceptual framework that captures the essence of the
    Service Encounter 2.0 and provides a synthesis of the changing interdependent
    roles of technology, employees, and customers. We find that technology either
    augments or substitutes service employees, and can foster network connections.
    In turn, employees and customers are taking on the role of enabler, innovator,
    coordinator and differentiator. In addition, we identify critical areas for future
    research on this important topic.
article_type: original
author:
- first_name: Bart
  full_name: Larivière, Bart
  last_name: Larivière
- first_name: David
  full_name: Bowen, David
  last_name: Bowen
- first_name: Tor W
  full_name: Andreassen, Tor W
  last_name: Andreassen
- first_name: Werner
  full_name: Kunz, Werner
  last_name: Kunz
- first_name: Nancy J
  full_name: Sirianni, Nancy J
  last_name: Sirianni
- first_name: Chris
  full_name: Voss, Chris
  last_name: Voss
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
- first_name: Arne
  full_name: De Keyser, Arne
  last_name: De Keyser
citation:
  ama: 'Larivière B, Bowen D, Andreassen TW, et al. “Service Encounter 2.0”: An investigation
    into the roles of technology, employees and customers. <i>Journal of Business
    Research</i>. 2017;(79):238--246.'
  apa: 'Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss,
    C., … De Keyser, A. (2017). “Service Encounter 2.0”: An investigation into the
    roles of technology, employees and customers. <i>Journal of Business Research</i>,
    (79), 238--246.'
  bibtex: '@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017,
    title={“Service Encounter 2.0”: An investigation into the roles of technology,
    employees and customers}, number={79}, journal={Journal of Business Research},
    publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen,
    Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy
    and De Keyser, Arne}, year={2017}, pages={238--246} }'
  chicago: 'Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni,
    Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An
    Investigation into the Roles of Technology, Employees and Customers.” <i>Journal
    of Business Research</i>, no. 79 (2017): 238--246.'
  ieee: 'B. Larivière <i>et al.</i>, “‘Service Encounter 2.0’: An investigation into
    the roles of technology, employees and customers,” <i>Journal of Business Research</i>,
    no. 79, pp. 238--246, 2017.'
  mla: 'Larivière, Bart, et al. “‘Service Encounter 2.0’: An Investigation into the
    Roles of Technology, Employees and Customers.” <i>Journal of Business Research</i>,
    no. 79, Elsevier, 2017, pp. 238--246.'
  short: B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss,
    N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246.
date_created: 2018-10-26T10:15:22Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
issue: '79'
keyword:
- Service encounter
- Technology roles
- Employee roles
- Customer roles
- Employee experience
- Customer experience
language:
- iso: eng
page: 238--246
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: '“Service Encounter 2.0”: An investigation into the roles of technology, employees
  and customers'
type: journal_article
user_id: '37741'
year: '2017'
...
---
_id: '4955'
author:
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
- first_name: 'Stefanie '
  full_name: 'Paluch, Stefanie '
  last_name: Paluch
citation:
  ama: 'Wünderlich N, Paluch S. A Nice and Friendly Chat With a Bot: User Perceptions
    of AI-Based Service Agents. In: <i>Proceedings of the 38th International Conference
    on Information Systems (ICIS 2017)</i>. ; 2017.'
  apa: 'Wünderlich, N., &#38; Paluch, S. (2017). A Nice and Friendly Chat With a Bot:
    User Perceptions of AI-Based Service Agents. In <i>Proceedings of the 38th International
    Conference on Information Systems (ICIS 2017)</i>. Seoul, Korea.'
  bibtex: '@inproceedings{Wünderlich_Paluch_2017, title={A Nice and Friendly Chat
    With a Bot: User Perceptions of AI-Based Service Agents}, booktitle={Proceedings
    of the 38th International Conference on Information Systems (ICIS 2017)}, author={Wünderlich,
    Nancy and Paluch, Stefanie }, year={2017} }'
  chicago: 'Wünderlich, Nancy, and Stefanie  Paluch. “A Nice and Friendly Chat With
    a Bot: User Perceptions of AI-Based Service Agents.” In <i>Proceedings of the
    38th International Conference on Information Systems (ICIS 2017)</i>, 2017.'
  ieee: 'N. Wünderlich and S. Paluch, “A Nice and Friendly Chat With a Bot: User Perceptions
    of AI-Based Service Agents,” in <i>Proceedings of the 38th International Conference
    on Information Systems (ICIS 2017)</i>, Seoul, Korea, 2017.'
  mla: 'Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With a Bot:
    User Perceptions of AI-Based Service Agents.” <i>Proceedings of the 38th International
    Conference on Information Systems (ICIS 2017)</i>, 2017.'
  short: 'N. Wünderlich, S. Paluch, in: Proceedings of the 38th International Conference
    on Information Systems (ICIS 2017), 2017.'
conference:
  location: Seoul, Korea
  name: 38th International Conference on Information Systems (ICIS 2017)
date_created: 2018-10-26T10:32:20Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
language:
- iso: eng
publication: Proceedings of the 38th International Conference on Information Systems
  (ICIS 2017)
publication_status: published
status: public
title: 'A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service
  Agents'
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '4956'
author:
- first_name: Isabel
  full_name: Teßmer, Isabel
  last_name: Teßmer
- first_name: Marcus
  full_name: Olsson, Marcus
  last_name: Olsson
- first_name: Anders
  full_name: Gustafsson, Anders
  last_name: Gustafsson
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
citation:
  ama: 'Teßmer I, Olsson M, Gustafsson A, Wünderlich N. How to Design Successful Gamification
    in Retail: The benefits and Pitfalls of Affordances. In: <i>Proceedings of the
    2017 Frontiers in Service Conference</i>. ; 2017.'
  apa: 'Teßmer, I., Olsson, M., Gustafsson, A., &#38; Wünderlich, N. (2017). How to
    Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances.
    In <i>Proceedings of the 2017 Frontiers in Service Conference</i>. New York City,
    USA.'
  bibtex: '@inproceedings{Teßmer_Olsson_Gustafsson_Wünderlich_2017, title={How to
    Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances},
    booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Teßmer,
    Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy}, year={2017}
    }'
  chicago: 'Teßmer, Isabel, Marcus Olsson, Anders Gustafsson, and Nancy Wünderlich.
    “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of
    Affordances.” In <i>Proceedings of the 2017 Frontiers in Service Conference</i>,
    2017.'
  ieee: 'I. Teßmer, M. Olsson, A. Gustafsson, and N. Wünderlich, “How to Design Successful
    Gamification in Retail: The benefits and Pitfalls of Affordances,” in <i>Proceedings
    of the 2017 Frontiers in Service Conference</i>, New York City, USA, 2017.'
  mla: 'Teßmer, Isabel, et al. “How to Design Successful Gamification in Retail: The
    Benefits and Pitfalls of Affordances.” <i>Proceedings of the 2017 Frontiers in
    Service Conference</i>, 2017.'
  short: 'I. Teßmer, M. Olsson, A. Gustafsson, N. Wünderlich, in: Proceedings of the
    2017 Frontiers in Service Conference, 2017.'
conference:
  location: New York City, USA
  name: 2017 Frontiers in Service Conference
date_created: 2018-10-26T10:35:18Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
language:
- iso: eng
publication: Proceedings of the 2017 Frontiers in Service Conference
publication_status: published
status: public
title: 'How to Design Successful Gamification in Retail: The benefits and Pitfalls
  of Affordances'
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '4966'
author:
- first_name: Christian
  full_name: Grund, Christian
  last_name: Grund
- first_name: Kirsten
  full_name: Thommes, Kirsten
  id: '72497'
  last_name: Thommes
citation:
  ama: Grund C, Thommes K. The Role of Contract Types for Employees’ Public Service
    Motivation. <i>Schmalenbach Business Review</i>. 2017;(4):377--398.
  apa: Grund, C., &#38; Thommes, K. (2017). The Role of Contract Types for Employees’
    Public Service Motivation. <i>Schmalenbach Business Review</i>, (4), 377--398.
  bibtex: '@article{Grund_Thommes_2017, title={The Role of Contract Types for Employees’
    Public Service Motivation}, number={4}, journal={Schmalenbach Business Review},
    author={Grund, Christian and Thommes, Kirsten}, year={2017}, pages={377--398}
    }'
  chicago: 'Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for
    Employees’ Public Service Motivation.” <i>Schmalenbach Business Review</i>, no.
    4 (2017): 377--398.'
  ieee: C. Grund and K. Thommes, “The Role of Contract Types for Employees’ Public
    Service Motivation,” <i>Schmalenbach Business Review</i>, no. 4, pp. 377--398,
    2017.
  mla: Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’
    Public Service Motivation.” <i>Schmalenbach Business Review</i>, no. 4, 2017,
    pp. 377--398.
  short: C. Grund, K. Thommes, Schmalenbach Business Review (2017) 377--398.
date_created: 2018-10-29T07:58:38Z
date_updated: 2022-01-06T07:01:31Z
department:
- _id: '178'
- _id: '184'
issue: '4'
page: 377--398
publication: Schmalenbach Business Review
status: public
title: The Role of Contract Types for Employees’ Public Service Motivation
type: journal_article
user_id: '69384'
year: '2017'
...
---
_id: '4987'
author:
- first_name: Janny
  full_name: Klabuhn, Janny
  last_name: Klabuhn
- first_name: Kirsten
  full_name: Thommes, Kirsten
  id: '72497'
  last_name: Thommes
citation:
  ama: 'Klabuhn J, Thommes K. Age diversity and its effects on team performance. In:
    <i>Academy of Management Proceedings</i>. ; 2017:15119.'
  apa: Klabuhn, J., &#38; Thommes, K. (2017). Age diversity and its effects on team
    performance. In <i>Academy of Management Proceedings</i> (p. 15119).
  bibtex: '@inproceedings{Klabuhn_Thommes_2017, title={Age diversity and its effects
    on team performance}, number={1}, booktitle={Academy of Management Proceedings},
    author={Klabuhn, Janny and Thommes, Kirsten}, year={2017}, pages={15119} }'
  chicago: Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on
    Team Performance.” In <i>Academy of Management Proceedings</i>, 15119, 2017.
  ieee: J. Klabuhn and K. Thommes, “Age diversity and its effects on team performance,”
    in <i>Academy of Management Proceedings</i>, 2017, no. 1, p. 15119.
  mla: Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on Team
    Performance.” <i>Academy of Management Proceedings</i>, no. 1, 2017, p. 15119.
  short: 'J. Klabuhn, K. Thommes, in: Academy of Management Proceedings, 2017, p.
    15119.'
date_created: 2018-10-29T10:47:29Z
date_updated: 2022-01-06T07:01:33Z
department:
- _id: '178'
- _id: '184'
issue: '1'
page: '15119'
publication: Academy of Management Proceedings
status: public
title: Age diversity and its effects on team performance
type: conference
user_id: '69384'
year: '2017'
...
---
_id: '7454'
author:
- first_name: Petra
  full_name: Frehe, Petra
  id: '5994'
  last_name: Frehe
- first_name: H.-Hugo
  full_name: Kremer, H.-Hugo
  id: '15280'
  last_name: Kremer
citation:
  ama: 'Frehe P, Kremer H-H. Inklusive Bildung zwischen Beruflichkeit und Subjektorientierung
    - Eine Analyse ausbildungsvorbereitender Bildungsgänge. In: Veber M, Benölken
    R, Pfitzner M, eds. <i>Potenzialorientierte Förderung in den Fachdidakten</i>.
    ; 2017.'
  apa: Frehe, P., &#38; Kremer, H.-H. (2017). Inklusive Bildung zwischen Beruflichkeit
    und Subjektorientierung - Eine Analyse ausbildungsvorbereitender Bildungsgänge.
    In M. Veber, R. Benölken, &#38; M. Pfitzner (Eds.), <i>Potenzialorientierte Förderung
    in den Fachdidakten</i>.
  bibtex: '@inbook{Frehe_Kremer_2017, title={Inklusive Bildung zwischen Beruflichkeit
    und Subjektorientierung - Eine Analyse ausbildungsvorbereitender Bildungsgänge},
    booktitle={Potenzialorientierte Förderung in den Fachdidakten}, author={Frehe,
    Petra and Kremer, H.-Hugo}, editor={Veber, M. and Benölken, R. and Pfitzner, M.Editors},
    year={2017} }'
  chicago: Frehe, Petra, and H.-Hugo Kremer. “Inklusive Bildung zwischen Beruflichkeit
    und Subjektorientierung - Eine Analyse ausbildungsvorbereitender Bildungsgänge.”
    In <i>Potenzialorientierte Förderung in den Fachdidakten</i>, edited by M. Veber,
    R. Benölken, and M. Pfitzner, 2017.
  ieee: P. Frehe and H.-H. Kremer, “Inklusive Bildung zwischen Beruflichkeit und Subjektorientierung
    - Eine Analyse ausbildungsvorbereitender Bildungsgänge,” in <i>Potenzialorientierte
    Förderung in den Fachdidakten</i>, M. Veber, R. Benölken, and M. Pfitzner, Eds.
    2017.
  mla: Frehe, Petra, and H. Hugo Kremer. “Inklusive Bildung zwischen Beruflichkeit
    und Subjektorientierung - Eine Analyse ausbildungsvorbereitender Bildungsgänge.”
    <i>Potenzialorientierte Förderung in den Fachdidakten</i>, edited by M. Veber
    et al., 2017.
  short: 'P. Frehe, H.-H. Kremer, in: M. Veber, R. Benölken, M. Pfitzner (Eds.), Potenzialorientierte
    Förderung in den Fachdidakten, 2017.'
date_created: 2019-02-04T12:56:29Z
date_updated: 2022-01-06T07:03:38Z
department:
- _id: '211'
editor:
- first_name: M.
  full_name: Veber, M.
  last_name: Veber
- first_name: R.
  full_name: Benölken, R.
  last_name: Benölken
- first_name: M.
  full_name: Pfitzner, M.
  last_name: Pfitzner
language:
- iso: ger
publication: Potenzialorientierte Förderung in den Fachdidakten
status: public
title: Inklusive Bildung zwischen Beruflichkeit und Subjektorientierung - Eine Analyse
  ausbildungsvorbereitender Bildungsgänge
type: book_chapter
user_id: '74378'
year: '2017'
...
---
_id: '86'
author:
- first_name: Laura
  full_name: Niggemeyer, Laura
  last_name: Niggemeyer
citation:
  ama: Niggemeyer L. <i>Kartellabsprachen und vertikale Preisbindungen - Eine wettbewerbspolitische
    Analyse am Bespiel der Lebensmittelindustrie in Deutschland</i>. Universität Paderborn;
    2017.
  apa: Niggemeyer, L. (2017). <i>Kartellabsprachen und vertikale Preisbindungen -
    Eine wettbewerbspolitische Analyse am Bespiel der Lebensmittelindustrie in Deutschland</i>.
    Universität Paderborn.
  bibtex: '@book{Niggemeyer_2017, title={Kartellabsprachen und vertikale Preisbindungen
    - Eine wettbewerbspolitische Analyse am Bespiel der Lebensmittelindustrie in Deutschland},
    publisher={Universität Paderborn}, author={Niggemeyer, Laura}, year={2017} }'
  chicago: Niggemeyer, Laura. <i>Kartellabsprachen und vertikale Preisbindungen -
    Eine wettbewerbspolitische Analyse am Bespiel der Lebensmittelindustrie in Deutschland</i>.
    Universität Paderborn, 2017.
  ieee: L. Niggemeyer, <i>Kartellabsprachen und vertikale Preisbindungen - Eine wettbewerbspolitische
    Analyse am Bespiel der Lebensmittelindustrie in Deutschland</i>. Universität Paderborn,
    2017.
  mla: Niggemeyer, Laura. <i>Kartellabsprachen und vertikale Preisbindungen - Eine
    wettbewerbspolitische Analyse am Bespiel der Lebensmittelindustrie in Deutschland</i>.
    Universität Paderborn, 2017.
  short: L. Niggemeyer, Kartellabsprachen und vertikale Preisbindungen - Eine wettbewerbspolitische
    Analyse am Bespiel der Lebensmittelindustrie in Deutschland, Universität Paderborn,
    2017.
date_created: 2017-10-17T12:41:08Z
date_updated: 2022-01-06T07:03:57Z
department:
- _id: '280'
language:
- iso: ger
project:
- _id: '1'
  name: SFB 901
- _id: '7'
  name: SFB 901 - Subprojekt A3
- _id: '2'
  name: SFB 901 - Project Area A
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Burkhard
  full_name: Hehenkamp, Burkhard
  id: '37339'
  last_name: Hehenkamp
title: Kartellabsprachen und vertikale Preisbindungen - Eine wettbewerbspolitische
  Analyse am Bespiel der Lebensmittelindustrie in Deutschland
type: bachelorsthesis
user_id: '42447'
year: '2017'
...
---
_id: '8877'
author:
- first_name: Marc
  full_name: Beutner, Marc
  id: '21118'
  last_name: Beutner
- first_name: Frederike Anna
  full_name: Rüscher, Frederike Anna
  id: '48910'
  last_name: Rüscher
citation:
  ama: Beutner M, Rüscher FA. Acceptance of Mobile Learning at SMEs of the Service
    Sector. <i>Proceedings of the 13th International Conference Mobile Learning 2017</i>.
    2017:63-72.
  apa: Beutner, M., &#38; Rüscher, F. A. (2017). Acceptance of Mobile Learning at
    SMEs of the Service Sector. <i>Proceedings of the 13th International Conference
    Mobile Learning 2017</i>, 63–72.
  bibtex: '@article{Beutner_Rüscher_2017, title={Acceptance of Mobile Learning at
    SMEs of the Service Sector}, journal={Proceedings of the 13th International Conference
    Mobile Learning 2017}, publisher={IADIS Conference}, author={Beutner, Marc and
    Rüscher, Frederike Anna}, year={2017}, pages={63–72} }'
  chicago: Beutner, Marc, and Frederike Anna Rüscher. “Acceptance of Mobile Learning
    at SMEs of the Service Sector.” <i>Proceedings of the 13th International Conference
    Mobile Learning 2017</i>, 2017, 63–72.
  ieee: M. Beutner and F. A. Rüscher, “Acceptance of Mobile Learning at SMEs of the
    Service Sector,” <i>Proceedings of the 13th International Conference Mobile Learning
    2017</i>, pp. 63–72, 2017.
  mla: Beutner, Marc, and Frederike Anna Rüscher. “Acceptance of Mobile Learning at
    SMEs of the Service Sector.” <i>Proceedings of the 13th International Conference
    Mobile Learning 2017</i>, IADIS Conference, 2017, pp. 63–72.
  short: M. Beutner, F.A. Rüscher, Proceedings of the 13th International Conference
    Mobile Learning 2017 (2017) 63–72.
date_created: 2019-04-11T09:28:50Z
date_updated: 2022-01-06T07:04:05Z
department:
- _id: '211'
language:
- iso: eng
page: 63 - 72
publication: Proceedings of the 13th International Conference Mobile Learning 2017
publisher: IADIS Conference
status: public
title: Acceptance of Mobile Learning at SMEs of the Service Sector
type: journal_article
user_id: '66030'
year: '2017'
...
---
_id: '8878'
author:
- first_name: Marc
  full_name: Beutner, Marc
  id: '21118'
  last_name: Beutner
- first_name: Frederike Anna
  full_name: Rüscher, Frederike Anna
  id: '48910'
  last_name: Rüscher
citation:
  ama: Beutner M, Rüscher FA. Die Unterstützung von Entrepreneurship im Kultur- und
    Kreativsektor durch Berufsbildung. <i>Kölner Zeitschrift für Wirtschaft und Pädagogik</i>.
    2017:3-34.
  apa: Beutner, M., &#38; Rüscher, F. A. (2017). Die Unterstützung von Entrepreneurship
    im Kultur- und Kreativsektor durch Berufsbildung. <i>Kölner Zeitschrift für Wirtschaft
    und Pädagogik</i>, 3–34.
  bibtex: '@article{Beutner_Rüscher_2017, title={Die Unterstützung von Entrepreneurship
    im Kultur- und Kreativsektor durch Berufsbildung}, journal={Kölner Zeitschrift
    für Wirtschaft und Pädagogik}, author={Beutner, Marc and Rüscher, Frederike Anna},
    year={2017}, pages={3–34} }'
  chicago: Beutner, Marc, and Frederike Anna Rüscher. “Die Unterstützung von Entrepreneurship
    im Kultur- und Kreativsektor durch Berufsbildung.” <i>Kölner Zeitschrift für Wirtschaft
    und Pädagogik</i>, 2017, 3–34.
  ieee: M. Beutner and F. A. Rüscher, “Die Unterstützung von Entrepreneurship im Kultur-
    und Kreativsektor durch Berufsbildung,” <i>Kölner Zeitschrift für Wirtschaft und
    Pädagogik</i>, pp. 3–34, 2017.
  mla: Beutner, Marc, and Frederike Anna Rüscher. “Die Unterstützung von Entrepreneurship
    im Kultur- und Kreativsektor durch Berufsbildung.” <i>Kölner Zeitschrift für Wirtschaft
    und Pädagogik</i>, 2017, pp. 3–34.
  short: M. Beutner, F.A. Rüscher, Kölner Zeitschrift für Wirtschaft und Pädagogik
    (2017) 3–34.
date_created: 2019-04-11T09:45:45Z
date_updated: 2022-01-06T07:04:05Z
department:
- _id: '211'
language:
- iso: ger
page: 3 - 34
publication: Kölner Zeitschrift für Wirtschaft und Pädagogik
status: public
title: Die Unterstützung von Entrepreneurship im Kultur- und Kreativsektor durch Berufsbildung
type: journal_article
user_id: '66030'
year: '2017'
...
---
_id: '8879'
author:
- first_name: Marc
  full_name: Beutner, Marc
  id: '21118'
  last_name: Beutner
- first_name: Frederike Anna
  full_name: Rüscher, Frederike Anna
  id: '48910'
  last_name: Rüscher
citation:
  ama: Beutner M, Rüscher FA. Green Economy und Green Entrepreneurship fördern – GET-UP
    Ergebnisse. <i>Kölner Zeitschrift für Wirtschaft und Pädagogik</i>. 2017:35-62.
  apa: Beutner, M., &#38; Rüscher, F. A. (2017). Green Economy und Green Entrepreneurship
    fördern – GET-UP Ergebnisse. <i>Kölner Zeitschrift für Wirtschaft und Pädagogik</i>,
    35–62.
  bibtex: '@article{Beutner_Rüscher_2017, title={Green Economy und Green Entrepreneurship
    fördern – GET-UP Ergebnisse}, journal={Kölner Zeitschrift für Wirtschaft und Pädagogik},
    author={Beutner, Marc and Rüscher, Frederike Anna}, year={2017}, pages={35–62}
    }'
  chicago: Beutner, Marc, and Frederike Anna Rüscher. “Green Economy und Green Entrepreneurship
    fördern – GET-UP Ergebnisse.” <i>Kölner Zeitschrift für Wirtschaft und Pädagogik</i>,
    2017, 35–62.
  ieee: M. Beutner and F. A. Rüscher, “Green Economy und Green Entrepreneurship fördern
    – GET-UP Ergebnisse,” <i>Kölner Zeitschrift für Wirtschaft und Pädagogik</i>,
    pp. 35–62, 2017.
  mla: Beutner, Marc, and Frederike Anna Rüscher. “Green Economy und Green Entrepreneurship
    fördern – GET-UP Ergebnisse.” <i>Kölner Zeitschrift für Wirtschaft und Pädagogik</i>,
    2017, pp. 35–62.
  short: M. Beutner, F.A. Rüscher, Kölner Zeitschrift für Wirtschaft und Pädagogik
    (2017) 35–62.
date_created: 2019-04-11T11:07:08Z
date_updated: 2022-01-06T07:04:05Z
department:
- _id: '211'
language:
- iso: ger
page: 35 - 62
publication: Kölner Zeitschrift für Wirtschaft und Pädagogik
status: public
title: Green Economy und Green Entrepreneurship fördern – GET-UP Ergebnisse
type: journal_article
user_id: '66030'
year: '2017'
...
---
_id: '8881'
author:
- first_name: Marc
  full_name: Beutner, Marc
  id: '21118'
  last_name: Beutner
- first_name: Denise
  full_name: Eggert, Denise
  id: '23669'
  last_name: Eggert
- first_name: Frederike Anna
  full_name: Rüscher, Frederike Anna
  id: '48910'
  last_name: Rüscher
citation:
  ama: Beutner M, Eggert D, Rüscher FA. YES – Ein Online Gruppen-Deck-Card-Game zu
    European Citizenship. <i>Hochschultage 2017</i>. 2017:1-16.
  apa: Beutner, M., Eggert, D., &#38; Rüscher, F. A. (2017). YES – Ein Online Gruppen-Deck-Card-Game
    zu European Citizenship. <i>Hochschultage 2017</i>, 1–16.
  bibtex: '@article{Beutner_Eggert_Rüscher_2017, title={YES – Ein Online Gruppen-Deck-Card-Game
    zu European Citizenship}, journal={Hochschultage 2017}, author={Beutner, Marc
    and Eggert, Denise and Rüscher, Frederike Anna}, year={2017}, pages={1–16} }'
  chicago: Beutner, Marc, Denise Eggert, and Frederike Anna Rüscher. “YES – Ein Online
    Gruppen-Deck-Card-Game zu European Citizenship.” <i>Hochschultage 2017</i>, 2017,
    1–16.
  ieee: M. Beutner, D. Eggert, and F. A. Rüscher, “YES – Ein Online Gruppen-Deck-Card-Game
    zu European Citizenship,” <i>Hochschultage 2017</i>, pp. 1–16, 2017.
  mla: Beutner, Marc, et al. “YES – Ein Online Gruppen-Deck-Card-Game zu European
    Citizenship.” <i>Hochschultage 2017</i>, 2017, pp. 1–16.
  short: M. Beutner, D. Eggert, F.A. Rüscher, Hochschultage 2017 (2017) 1–16.
date_created: 2019-04-11T11:30:00Z
date_updated: 2022-01-06T07:04:05Z
department:
- _id: '211'
language:
- iso: ger
main_file_link:
- url: https://www.berufsbildung.nrw.de/cms/upload/hochschultage-bk/2017beitraege/WS_05_YES_Beutner_et_al.pdf
page: 1 - 16
publication: Hochschultage 2017
status: public
title: YES – Ein Online Gruppen-Deck-Card-Game zu European Citizenship
type: journal_article
user_id: '66030'
year: '2017'
...
---
_id: '8882'
author:
- first_name: Marc
  full_name: Beutner, Marc
  id: '21118'
  last_name: Beutner
citation:
  ama: 'Beutner M. Aktive Feedbacklösungen im Unterricht: Das Class-Room-Response-System
    PINGO. <i>Hochschultage 2017</i>. 2017:1-10.'
  apa: 'Beutner, M. (2017). Aktive Feedbacklösungen im Unterricht: Das Class-Room-Response-System
    PINGO. <i>Hochschultage 2017</i>, 1–10.'
  bibtex: '@article{Beutner_2017, title={Aktive Feedbacklösungen im Unterricht: Das
    Class-Room-Response-System PINGO}, journal={Hochschultage 2017}, author={Beutner,
    Marc}, year={2017}, pages={1–10} }'
  chicago: 'Beutner, Marc. “Aktive Feedbacklösungen im Unterricht: Das Class-Room-Response-System
    PINGO.” <i>Hochschultage 2017</i>, 2017, 1–10.'
  ieee: 'M. Beutner, “Aktive Feedbacklösungen im Unterricht: Das Class-Room-Response-System
    PINGO,” <i>Hochschultage 2017</i>, pp. 1–10, 2017.'
  mla: 'Beutner, Marc. “Aktive Feedbacklösungen im Unterricht: Das Class-Room-Response-System
    PINGO.” <i>Hochschultage 2017</i>, 2017, pp. 1–10.'
  short: M. Beutner, Hochschultage 2017 (2017) 1–10.
date_created: 2019-04-11T11:49:42Z
date_updated: 2022-01-06T07:04:05Z
department:
- _id: '211'
language:
- iso: ger
main_file_link:
- url: https://www.berufsbildung.nrw.de/cms/upload/hochschultage-bk/2017beitraege/WS_05_PINGO_Beutner.pdf
page: 1 - 10
publication: Hochschultage 2017
status: public
title: 'Aktive Feedbacklösungen im Unterricht: Das Class-Room-Response-System PINGO'
type: journal_article
user_id: '66030'
year: '2017'
...
---
_id: '5005'
author:
- first_name: Ina
  full_name: Garnefeld, Ina
  last_name: Garnefeld
- first_name: Eva
  full_name: Boehm, Eva
  last_name: Boehm
- first_name: Lena
  full_name: Feider, Lena
  last_name: Feider
citation:
  ama: 'Garnefeld I, Boehm E, Feider L. Retourenmanagement zur Steigerung des Kundenwerts.
    In: <i>Kundenwert</i>. ; 2017:599--624.'
  apa: Garnefeld, I., Boehm, E., &#38; Feider, L. (2017). Retourenmanagement zur Steigerung
    des Kundenwerts. In <i>Kundenwert</i> (pp. 599--624).
  bibtex: '@inbook{Garnefeld_Boehm_Feider_2017, title={Retourenmanagement zur Steigerung
    des Kundenwerts}, booktitle={Kundenwert}, author={Garnefeld, Ina and Boehm, Eva
    and Feider, Lena}, year={2017}, pages={599--624} }'
  chicago: Garnefeld, Ina, Eva Boehm, and Lena Feider. “Retourenmanagement Zur Steigerung
    Des Kundenwerts.” In <i>Kundenwert</i>, 599--624, 2017.
  ieee: I. Garnefeld, E. Boehm, and L. Feider, “Retourenmanagement zur Steigerung
    des Kundenwerts,” in <i>Kundenwert</i>, 2017, pp. 599--624.
  mla: Garnefeld, Ina, et al. “Retourenmanagement Zur Steigerung Des Kundenwerts.”
    <i>Kundenwert</i>, 2017, pp. 599--624.
  short: 'I. Garnefeld, E. Boehm, L. Feider, in: Kundenwert, 2017, pp. 599--624.'
date_created: 2018-10-30T09:14:02Z
date_updated: 2022-01-06T07:01:34Z
department:
- _id: '178'
- _id: '180'
language:
- iso: eng
page: 599--624
publication: Kundenwert
status: public
title: Retourenmanagement zur Steigerung des Kundenwerts
type: book_chapter
user_id: '57352'
year: '2017'
...
---
_id: '5011'
author:
- first_name: Annika
  full_name: Mehrmann, Annika
  id: '4324'
  last_name: Mehrmann
citation:
  ama: 'Mehrmann A. <i>Der Einfluss steuerlicher Verlustverrechnung auf Investitionsentscheidungen
    bei Risiko unter Berücksichtigung präskriptiver und deskriptiver Verhaltenselemente</i>.
    Hamburg: Verlag Dr. Kovac; 2017.'
  apa: 'Mehrmann, A. (2017). <i>Der Einfluss steuerlicher Verlustverrechnung auf Investitionsentscheidungen
    bei Risiko unter Berücksichtigung präskriptiver und deskriptiver Verhaltenselemente</i>.
    Hamburg: Verlag Dr. Kovac.'
  bibtex: '@book{Mehrmann_2017, place={Hamburg}, title={Der Einfluss steuerlicher
    Verlustverrechnung auf Investitionsentscheidungen bei Risiko unter Berücksichtigung
    präskriptiver und deskriptiver Verhaltenselemente}, publisher={Verlag Dr. Kovac},
    author={Mehrmann, Annika}, year={2017} }'
  chicago: 'Mehrmann, Annika. <i>Der Einfluss steuerlicher Verlustverrechnung auf
    Investitionsentscheidungen bei Risiko unter Berücksichtigung präskriptiver und
    deskriptiver Verhaltenselemente</i>. Hamburg: Verlag Dr. Kovac, 2017.'
  ieee: 'A. Mehrmann, <i>Der Einfluss steuerlicher Verlustverrechnung auf Investitionsentscheidungen
    bei Risiko unter Berücksichtigung präskriptiver und deskriptiver Verhaltenselemente</i>.
    Hamburg: Verlag Dr. Kovac, 2017.'
  mla: Mehrmann, Annika. <i>Der Einfluss steuerlicher Verlustverrechnung auf Investitionsentscheidungen
    bei Risiko unter Berücksichtigung präskriptiver und deskriptiver Verhaltenselemente</i>.
    Verlag Dr. Kovac, 2017.
  short: A. Mehrmann, Der Einfluss steuerlicher Verlustverrechnung auf Investitionsentscheidungen
    bei Risiko unter Berücksichtigung präskriptiver und deskriptiver Verhaltenselemente,
    Verlag Dr. Kovac, Hamburg, 2017.
date_created: 2018-10-30T12:38:33Z
date_updated: 2022-01-06T07:01:34Z
department:
- _id: '187'
language:
- iso: ger
place: Hamburg
publisher: Verlag Dr. Kovac
status: public
supervisor:
- first_name: Caren
  full_name: Sureth-Sloane, Caren
  id: '530'
  last_name: Sureth-Sloane
title: Der Einfluss steuerlicher Verlustverrechnung auf Investitionsentscheidungen
  bei Risiko unter Berücksichtigung präskriptiver und deskriptiver Verhaltenselemente
type: dissertation
user_id: '21222'
year: '2017'
...