[{"intvolume":"        29","article_type":"original","date_updated":"2024-04-18T12:55:05Z","publication_status":"published","publication_identifier":{"issn":["14228890"]},"author":[{"id":"59677","full_name":"Beverungen, Daniel","last_name":"Beverungen","first_name":"Daniel"},{"id":"72849","full_name":"Müller, Oliver","last_name":"Müller","first_name":"Oliver"},{"full_name":"Matzner, Martin","first_name":"Martin","last_name":"Matzner"},{"last_name":"Mendling","first_name":"Jan","full_name":"Mendling, Jan"},{"full_name":"vom Brocke, Jan","first_name":"Jan","last_name":"vom Brocke"}],"title":"Conceptualizing smart service systems","year":"2019","doi":"10.1007/s12525-017-0270-5","language":[{"iso":"eng"}],"abstract":[{"lang":"eng","text":"Recent years have seen the emergence of physical products that are digitally networked with other products and with information systems to enable complex business scenarios in manufacturing, mobility, or healthcare. These “smart products”, which enable the co-creation of “smart service” that is based on monitoring, optimization, remote control, and autonomous adaptation of products, profoundly transform service systems into what we call “smart service systems”. In a multi-method study that includes conceptual research and qualitative data from in-depth interviews, we conceptualize “smart service” and “smart service systems” based on using smart products as boundary objects that integrate service consumers’ and service providers’ resources and activities. Smart products allow both actors to retrieve and to analyze aggregated field evidence and to adapt service systems based on contextual data. We discuss the implications that the introduction of smart service systems have for foundational concepts of service science and conclude that smart service systems are characterized by technology-mediated, continuous, and routinized interactions."}],"publication":"Electronic Markets","department":[{"_id":"195"}],"keyword":["Boundary object","Internet of things","Service science","Smart products","Smart service"],"type":"journal_article","date_created":"2018-10-12T08:24:45Z","file":[{"file_size":599681,"access_level":"closed","file_name":"Beverungen_et_al-Conceptualizing_Smart_Service_Systems.pdf","date_updated":"2024-04-18T12:53:07Z","relation":"main_file","success":1,"content_type":"application/pdf","file_id":"53575","creator":"dabe","date_created":"2024-04-18T12:53:07Z"}],"has_accepted_license":"1","jel":["L8"],"status":"public","volume":29,"ddc":["380"],"user_id":"59677","publisher":"SpringerNature","_id":"4684","page":"7-18","project":[{"_id":"1070","grant_number":"645751","name":"RISE_BPM: Propelling Business Process Management by Research and Innovation Staff Exchange","call_identifier":"MSCA-RISE-2014"}],"quality_controlled":"1","citation":{"apa":"Beverungen, D., Müller, O., Matzner, M., Mendling, J., &#38; vom Brocke, J. (2019). Conceptualizing smart service systems. <i>Electronic Markets</i>, <i>29</i>, 7–18. <a href=\"https://doi.org/10.1007/s12525-017-0270-5\">https://doi.org/10.1007/s12525-017-0270-5</a>","ieee":"D. Beverungen, O. Müller, M. Matzner, J. Mendling, and J. vom Brocke, “Conceptualizing smart service systems,” <i>Electronic Markets</i>, vol. 29, pp. 7–18, 2019, doi: <a href=\"https://doi.org/10.1007/s12525-017-0270-5\">10.1007/s12525-017-0270-5</a>.","short":"D. Beverungen, O. Müller, M. Matzner, J. Mendling, J. vom Brocke, Electronic Markets 29 (2019) 7–18.","chicago":"Beverungen, Daniel, Oliver Müller, Martin Matzner, Jan Mendling, and Jan vom Brocke. “Conceptualizing Smart Service Systems.” <i>Electronic Markets</i> 29 (2019): 7–18. <a href=\"https://doi.org/10.1007/s12525-017-0270-5\">https://doi.org/10.1007/s12525-017-0270-5</a>.","mla":"Beverungen, Daniel, et al. “Conceptualizing Smart Service Systems.” <i>Electronic Markets</i>, vol. 29, SpringerNature, 2019, pp. 7–18, doi:<a href=\"https://doi.org/10.1007/s12525-017-0270-5\">10.1007/s12525-017-0270-5</a>.","ama":"Beverungen D, Müller O, Matzner M, Mendling J, vom Brocke J. Conceptualizing smart service systems. <i>Electronic Markets</i>. 2019;29:7-18. doi:<a href=\"https://doi.org/10.1007/s12525-017-0270-5\">10.1007/s12525-017-0270-5</a>","bibtex":"@article{Beverungen_Müller_Matzner_Mendling_vom Brocke_2019, title={Conceptualizing smart service systems}, volume={29}, DOI={<a href=\"https://doi.org/10.1007/s12525-017-0270-5\">10.1007/s12525-017-0270-5</a>}, journal={Electronic Markets}, publisher={SpringerNature}, author={Beverungen, Daniel and Müller, Oliver and Matzner, Martin and Mendling, Jan and vom Brocke, Jan}, year={2019}, pages={7–18} }"},"file_date_updated":"2024-04-18T12:53:07Z"},{"issue":"4","publication":"Central European Journal of Operations Research","department":[{"_id":"277"}],"type":"journal_article","date_created":"2024-05-06T16:32:38Z","intvolume":"        27","date_updated":"2024-05-06T16:38:41Z","publication_status":"published","author":[{"full_name":"Toloo, Mehdi","last_name":"Toloo","first_name":"Mehdi"},{"id":"31858","full_name":"Tavana, Madjid","first_name":"Madjid","last_name":"Tavana"},{"full_name":"Santos-Arteaga, Francisco J.","first_name":"Francisco J.","last_name":"Santos-Arteaga"}],"publication_identifier":{"issn":["1435-246X","1613-9178"]},"year":"2019","title":"An integrated data envelopment analysis and mixed integer non-linear programming model for linearizing the common set of weights","doi":"10.1007/s10100-017-0510-y","language":[{"iso":"eng"}],"citation":{"mla":"Toloo, Mehdi, et al. “An Integrated Data Envelopment Analysis and Mixed Integer Non-Linear Programming Model for Linearizing the Common Set of Weights.” <i>Central European Journal of Operations Research</i>, vol. 27, no. 4, Springer Science and Business Media LLC, 2019, pp. 887–904, doi:<a href=\"https://doi.org/10.1007/s10100-017-0510-y\">10.1007/s10100-017-0510-y</a>.","ama":"Toloo M, Tavana M, Santos-Arteaga FJ. An integrated data envelopment analysis and mixed integer non-linear programming model for linearizing the common set of weights. <i>Central European Journal of Operations Research</i>. 2019;27(4):887-904. doi:<a href=\"https://doi.org/10.1007/s10100-017-0510-y\">10.1007/s10100-017-0510-y</a>","bibtex":"@article{Toloo_Tavana_Santos-Arteaga_2019, title={An integrated data envelopment analysis and mixed integer non-linear programming model for linearizing the common set of weights}, volume={27}, DOI={<a href=\"https://doi.org/10.1007/s10100-017-0510-y\">10.1007/s10100-017-0510-y</a>}, number={4}, journal={Central European Journal of Operations Research}, publisher={Springer Science and Business Media LLC}, author={Toloo, Mehdi and Tavana, Madjid and Santos-Arteaga, Francisco J.}, year={2019}, pages={887–904} }","apa":"Toloo, M., Tavana, M., &#38; Santos-Arteaga, F. J. (2019). 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Santos-Arteaga. “An Integrated Data Envelopment Analysis and Mixed Integer Non-Linear Programming Model for Linearizing the Common Set of Weights.” <i>Central European Journal of Operations Research</i> 27, no. 4 (2019): 887–904. <a href=\"https://doi.org/10.1007/s10100-017-0510-y\">https://doi.org/10.1007/s10100-017-0510-y</a>."},"status":"public","volume":27,"user_id":"51811","_id":"53987","publisher":"Springer Science and Business Media LLC","page":"887-904"},{"citation":{"ieee":"S. M. Mousavi, M. Tavana, N. Alikar, and M. Zandieh, “A tuned hybrid intelligent fruit fly optimization algorithm for fuzzy rule generation and classification,” <i>Neural Computing and Applications</i>, vol. 31, no. 3, pp. 873–885, 2019, doi: <a href=\"https://doi.org/10.1007/s00521-017-3115-4\">10.1007/s00521-017-3115-4</a>.","apa":"Mousavi, S. M., Tavana, M., Alikar, N., &#38; Zandieh, M. (2019). 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A tuned hybrid intelligent fruit fly optimization algorithm for fuzzy rule generation and classification. <i>Neural Computing and Applications</i>. 2019;31(3):873-885. doi:<a href=\"https://doi.org/10.1007/s00521-017-3115-4\">10.1007/s00521-017-3115-4</a>"},"status":"public","volume":31,"user_id":"51811","_id":"53976","publisher":"Springer Science and Business Media LLC","page":"873-885","publication":"Neural Computing and Applications","issue":"3","department":[{"_id":"277"}],"type":"journal_article","date_created":"2024-05-06T16:27:01Z","intvolume":"        31","date_updated":"2024-05-06T16:38:47Z","publication_status":"published","publication_identifier":{"issn":["0941-0643","1433-3058"]},"author":[{"last_name":"Mousavi","first_name":"Seyed Mohsen","full_name":"Mousavi, Seyed Mohsen"},{"id":"31858","first_name":"Madjid","last_name":"Tavana","full_name":"Tavana, Madjid"},{"first_name":"Najmeh","last_name":"Alikar","full_name":"Alikar, Najmeh"},{"last_name":"Zandieh","first_name":"Mostafa","full_name":"Zandieh, Mostafa"}],"title":"A tuned hybrid intelligent fruit fly optimization algorithm for fuzzy rule generation and classification","year":"2019","doi":"10.1007/s00521-017-3115-4","language":[{"iso":"eng"}]},{"status":"public","user_id":"51811","volume":18,"page":"147-170","_id":"53988","publisher":"World Scientific Pub Co Pte Lt","citation":{"ieee":"A. 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A New Method for Solving Dual DEA Problems with Fuzzy Stochastic Data. <i>International Journal of Information Technology &#38;amp; Decision Making</i>, <i>18</i>(01), 147–170. <a href=\"https://doi.org/10.1142/s0219622018500396\">https://doi.org/10.1142/s0219622018500396</a>","bibtex":"@article{Ebrahimnejad_Tavana_Nasseri_Gholami_2019, title={A New Method for Solving Dual DEA Problems with Fuzzy Stochastic Data}, volume={18}, DOI={<a href=\"https://doi.org/10.1142/s0219622018500396\">10.1142/s0219622018500396</a>}, number={01}, journal={International Journal of Information Technology &#38;amp; Decision Making}, publisher={World Scientific Pub Co Pte Lt}, author={Ebrahimnejad, Ali and Tavana, Madjid and Nasseri, Seyed Hadi and Gholami, Omid}, year={2019}, pages={147–170} }","chicago":"Ebrahimnejad, Ali, Madjid Tavana, Seyed Hadi Nasseri, and Omid Gholami. “A New Method for Solving Dual DEA Problems with Fuzzy Stochastic Data.” <i>International Journal of Information Technology &#38;amp; Decision Making</i> 18, no. 01 (2019): 147–70. <a href=\"https://doi.org/10.1142/s0219622018500396\">https://doi.org/10.1142/s0219622018500396</a>.","ama":"Ebrahimnejad A, Tavana M, Nasseri SH, Gholami O. A New Method for Solving Dual DEA Problems with Fuzzy Stochastic Data. <i>International Journal of Information Technology &#38;amp; Decision Making</i>. 2019;18(01):147-170. doi:<a href=\"https://doi.org/10.1142/s0219622018500396\">10.1142/s0219622018500396</a>","short":"A. Ebrahimnejad, M. Tavana, S.H. Nasseri, O. Gholami, International Journal of Information Technology &#38;amp; Decision Making 18 (2019) 147–170."},"publication_status":"published","date_updated":"2024-05-06T16:38:40Z","intvolume":"        18","title":"A New Method for Solving Dual DEA Problems with Fuzzy Stochastic Data","year":"2019","publication_identifier":{"issn":["0219-6220","1793-6845"]},"author":[{"last_name":"Ebrahimnejad","first_name":"Ali","full_name":"Ebrahimnejad, Ali"},{"first_name":"Madjid","last_name":"Tavana","full_name":"Tavana, Madjid","id":"31858"},{"full_name":"Nasseri, Seyed Hadi","last_name":"Nasseri","first_name":"Seyed Hadi"},{"first_name":"Omid","last_name":"Gholami","full_name":"Gholami, Omid"}],"doi":"10.1142/s0219622018500396","language":[{"iso":"eng"}],"publication":"International Journal of Information Technology &amp; Decision Making","issue":"01","type":"journal_article","department":[{"_id":"277"}],"date_created":"2024-05-06T16:33:07Z"},{"page":"143-155","_id":"53965","publisher":"Elsevier BV","language":[{"iso":"eng"}],"doi":"10.1016/j.cie.2019.05.033","user_id":"51811","volume":135,"year":"2019","title":"A fuzzy multi-objective multi-period network DEA model for efficiency measurement in oil refineries","status":"public","publication_identifier":{"issn":["0360-8352"]},"author":[{"id":"31858","full_name":"Tavana, Madjid","last_name":"Tavana","first_name":"Madjid"},{"last_name":"Khalili-Damghani","first_name":"Kaveh","full_name":"Khalili-Damghani, Kaveh"},{"last_name":"Santos Arteaga","first_name":"Francisco J.","full_name":"Santos Arteaga, Francisco J."},{"last_name":"Hosseini","first_name":"Amineh","full_name":"Hosseini, Amineh"}],"date_updated":"2024-05-06T16:38:35Z","publication_status":"published","intvolume":"       135","date_created":"2024-05-06T16:19:00Z","type":"journal_article","department":[{"_id":"277"}],"publication":"Computers & Industrial Engineering","citation":{"apa":"Tavana, M., Khalili-Damghani, K., Santos Arteaga, F. 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A fuzzy multi-objective multi-period network DEA model for efficiency measurement in oil refineries. <i>Computers &#38; Industrial Engineering</i>. 2019;135:143-155. doi:<a href=\"https://doi.org/10.1016/j.cie.2019.05.033\">10.1016/j.cie.2019.05.033</a>","bibtex":"@article{Tavana_Khalili-Damghani_Santos Arteaga_Hosseini_2019, title={A fuzzy multi-objective multi-period network DEA model for efficiency measurement in oil refineries}, volume={135}, DOI={<a href=\"https://doi.org/10.1016/j.cie.2019.05.033\">10.1016/j.cie.2019.05.033</a>}, journal={Computers &#38; Industrial Engineering}, publisher={Elsevier BV}, author={Tavana, Madjid and Khalili-Damghani, Kaveh and Santos Arteaga, Francisco J. and Hosseini, Amineh}, year={2019}, pages={143–155} }"}},{"citation":{"ieee":"D. Di Caprio, F. J. Santos-Arteaga, and M. 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Santos-Arteaga, M. Tavana, Operations Research Perspectives 6 (2019).","mla":"Di Caprio, Debora, et al. “The Role of Anticipated Emotions and the Value of Information in Determining Sequential Search Incentives.” <i>Operations Research Perspectives</i>, vol. 6, 100106, Elsevier BV, 2019, doi:<a href=\"https://doi.org/10.1016/j.orp.2019.100106\">10.1016/j.orp.2019.100106</a>.","bibtex":"@article{Di Caprio_Santos-Arteaga_Tavana_2019, title={The role of anticipated emotions and the value of information in determining sequential search incentives}, volume={6}, DOI={<a href=\"https://doi.org/10.1016/j.orp.2019.100106\">10.1016/j.orp.2019.100106</a>}, number={100106}, journal={Operations Research Perspectives}, publisher={Elsevier BV}, author={Di Caprio, Debora and Santos-Arteaga, Francisco J. and Tavana, Madjid}, year={2019} }","ama":"Di Caprio D, Santos-Arteaga FJ, Tavana M. 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