---
_id: '61528'
author:
- first_name: Nik
full_name: Hassan, Nik
last_name: Hassan
- first_name: Mauricio
full_name: Marrone, Mauricio
last_name: Marrone
- first_name: Guido
full_name: Schryen, Guido
id: '72850'
last_name: Schryen
- first_name: Jack
full_name: Yang, Jack
last_name: Yang
citation:
ama: 'Hassan N, Marrone M, Schryen G, Yang J. Using Google’s Natural Language Model
to Measure Growth of Knowledge in Information Systems Research. In: Proceedings
of the 59th Hawaii International Conference on System Sciences. ; 2026.'
apa: Hassan, N., Marrone, M., Schryen, G., & Yang, J. (2026). Using Google’s
Natural Language Model to Measure Growth of Knowledge in Information Systems Research.
Proceedings of the 59th Hawaii International Conference on System Sciences.
bibtex: '@inproceedings{Hassan_Marrone_Schryen_Yang_2026, place={Lahaina, Hawaii,
USA}, title={Using Google’s Natural Language Model to Measure Growth of Knowledge
in Information Systems Research}, booktitle={Proceedings of the 59th Hawaii International
Conference on System Sciences}, author={Hassan, Nik and Marrone, Mauricio and
Schryen, Guido and Yang, Jack}, year={2026} }'
chicago: Hassan, Nik, Mauricio Marrone, Guido Schryen, and Jack Yang. “Using Google’s
Natural Language Model to Measure Growth of Knowledge in Information Systems Research.”
In Proceedings of the 59th Hawaii International Conference on System Sciences.
Lahaina, Hawaii, USA, 2026.
ieee: N. Hassan, M. Marrone, G. Schryen, and J. Yang, “Using Google’s Natural Language
Model to Measure Growth of Knowledge in Information Systems Research,” 2026.
mla: Hassan, Nik, et al. “Using Google’s Natural Language Model to Measure Growth
of Knowledge in Information Systems Research.” Proceedings of the 59th Hawaii
International Conference on System Sciences, 2026.
short: 'N. Hassan, M. Marrone, G. Schryen, J. Yang, in: Proceedings of the 59th
Hawaii International Conference on System Sciences, Lahaina, Hawaii, USA, 2026.'
date_created: 2025-10-06T17:00:46Z
date_updated: 2026-01-31T15:24:01Z
ddc:
- '000'
department:
- _id: '277'
file:
- access_level: closed
content_type: application/pdf
creator: schryen
date_created: 2025-10-06T17:04:28Z
date_updated: 2025-10-06T17:04:28Z
file_id: '61529'
file_name: Using AI to measure IS progress_HICSS2026_Final091425.pdf
file_size: 430613
relation: main_file
success: 1
file_date_updated: 2025-10-06T17:04:28Z
has_accepted_license: '1'
language:
- iso: eng
place: Lahaina, Hawaii, USA
publication: Proceedings of the 59th Hawaii International Conference on System Sciences
status: public
title: Using Google’s Natural Language Model to Measure Growth of Knowledge in Information
Systems Research
type: conference
user_id: '72850'
year: '2026'
...
---
_id: '61310'
abstract:
- lang: eng
text: "Service systems engineering relies on structured, top-down approaches to
designing and\r\ninnovating service systems. In today’s dynamic environments—shaped
by digital transformation,\r\nevolving provider–user interactions, and shifting
societal demands—these approaches face limitations in enabling continuous, context-sensitive
innovation. Continuous Value Shaping emerges as a conceptual extension to service
systems engineering, promoting more adaptive and co-evolutionary forms of service
system development. This study examines how Continuous Value Shaping manifests
through a multiple case study of three public sector projects. We identify distinct
manifestations and constellations of the concept’s principles that complement
classical\r\nSSE practices. As the first empirical exploration of Continuous Value
Shaping, the study refines its\r\nconceptual foundation and enhances its accessibility
for researchers and practitioners. We conclude with seven empirically derived
propositions that inform future service systems engineering initiatives and demonstrate
how Continuous Value Shaping supports the dynamic alignment of service systems
with societal and systemic demands."
author:
- first_name: Jannika Marie
full_name: Schäfer, Jannika Marie
id: '74374'
last_name: Schäfer
- first_name: Polina
full_name: Rajko, Polina
last_name: Rajko
- first_name: Daniela
full_name: Angelova, Daniela
last_name: Angelova
- first_name: Tilo
full_name: Böhmann, Tilo
last_name: Böhmann
citation:
ama: 'Schäfer JM, Rajko P, Angelova D, Böhmann T. From Engineering to Shaping: A
Multiple Case Study on Advancing Service Systems Engineering through Continuous
Value Shaping. In: Proceedings of the 59th Hawaii International Conference
on System Sciences (HICSS 2026). Association for Information Systems (AIS),
IEEE Computer Society Press, University of Hawaii (Manoa); 2026.'
apa: 'Schäfer, J. M., Rajko, P., Angelova, D., & Böhmann, T. (2026). From Engineering
to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through
Continuous Value Shaping. Proceedings of the 59th Hawaii International Conference
on System Sciences (HICSS 2026). 59th Hawaii International Conference on System
Sciences (HICSS 2026), Maui, Maui, Hawaii, USA.'
bibtex: '@inproceedings{Schäfer_Rajko_Angelova_Böhmann_2026, place={Maui, Hawaii,
USA}, title={From Engineering to Shaping: A Multiple Case Study on Advancing Service
Systems Engineering through Continuous Value Shaping}, booktitle={Proceedings
of the 59th Hawaii International Conference on System Sciences (HICSS 2026)},
publisher={Association for Information Systems (AIS), IEEE Computer Society Press,
University of Hawaii (Manoa)}, author={Schäfer, Jannika Marie and Rajko, Polina
and Angelova, Daniela and Böhmann, Tilo}, year={2026} }'
chicago: 'Schäfer, Jannika Marie, Polina Rajko, Daniela Angelova, and Tilo Böhmann.
“From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems
Engineering through Continuous Value Shaping.” In Proceedings of the 59th Hawaii
International Conference on System Sciences (HICSS 2026). Maui, Hawaii, USA:
Association for Information Systems (AIS), IEEE Computer Society Press, University
of Hawaii (Manoa), 2026.'
ieee: 'J. M. Schäfer, P. Rajko, D. Angelova, and T. Böhmann, “From Engineering to
Shaping: A Multiple Case Study on Advancing Service Systems Engineering through
Continuous Value Shaping,” presented at the 59th Hawaii International Conference
on System Sciences (HICSS 2026), Maui, Maui, Hawaii, USA, 2026.'
mla: 'Schäfer, Jannika Marie, et al. “From Engineering to Shaping: A Multiple Case
Study on Advancing Service Systems Engineering through Continuous Value Shaping.”
Proceedings of the 59th Hawaii International Conference on System Sciences
(HICSS 2026), Association for Information Systems (AIS), IEEE Computer Society
Press, University of Hawaii (Manoa), 2026.'
short: 'J.M. Schäfer, P. Rajko, D. Angelova, T. Böhmann, in: Proceedings of the
59th Hawaii International Conference on System Sciences (HICSS 2026), Association
for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii
(Manoa), Maui, Hawaii, USA, 2026.'
conference:
end_date: 2026-01-09
location: Maui, Maui, Hawaii, USA
name: 59th Hawaii International Conference on System Sciences (HICSS 2026)
start_date: 2026-01-06
date_created: 2025-09-16T13:55:52Z
date_updated: 2026-02-05T06:57:02Z
department:
- _id: '195'
jel:
- M15
keyword:
- Continuous Value Shaping
- Service Systems Engineering
- Service Science
- Public Sector
- Service Innovation
language:
- iso: eng
place: Maui, Hawaii, USA
project:
- _id: '1250'
name: 'SHAPE : Gestaltung von Dienstleistungsentwicklungsprozessen und lnnovationspartnerschaften
mit Unternehmen'
publication: Proceedings of the 59th Hawaii International Conference on System Sciences
(HICSS 2026)
publication_status: published
publisher: Association for Information Systems (AIS), IEEE Computer Society Press,
University of Hawaii (Manoa)
quality_controlled: '1'
status: public
title: 'From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems
Engineering through Continuous Value Shaping'
type: conference
user_id: '74374'
year: '2026'
...
---
_id: '65105'
author:
- first_name: Philipp
full_name: zur Heiden, Philipp
id: '64394'
last_name: zur Heiden
- first_name: Haya
full_name: Halimeh, Haya
id: '87673'
last_name: Halimeh
- first_name: Philipp
full_name: Hansmeier, Philipp
id: '55603'
last_name: Hansmeier
- first_name: Christian
full_name: Vorbohle, Christian
id: '29951'
last_name: Vorbohle
- first_name: Maike
full_name: Althaus, Maike
id: '61896'
last_name: Althaus
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Dennis
full_name: Kundisch, Dennis
id: '21117'
last_name: Kundisch
- first_name: Oliver
full_name: Müller, Oliver
id: '72849'
last_name: Müller
citation:
ama: zur Heiden P, Halimeh H, Hansmeier P, et al. Data Spaces for Heterogeneous
Data Ecosystems – Findings from a Design Study in the Cultural Sector. Communications
of the Association for Information Systems.
apa: zur Heiden, P., Halimeh, H., Hansmeier, P., Vorbohle, C., Althaus, M., Beverungen,
D., Kundisch, D., & Müller, O. (n.d.). Data Spaces for Heterogeneous Data
Ecosystems – Findings from a Design Study in the Cultural Sector. Communications
of the Association for Information Systems.
bibtex: '@article{zur Heiden_Halimeh_Hansmeier_Vorbohle_Althaus_Beverungen_Kundisch_Müller,
title={Data Spaces for Heterogeneous Data Ecosystems – Findings from a Design
Study in the Cultural Sector}, journal={Communications of the Association for
Information Systems}, author={zur Heiden, Philipp and Halimeh, Haya and Hansmeier,
Philipp and Vorbohle, Christian and Althaus, Maike and Beverungen, Daniel and
Kundisch, Dennis and Müller, Oliver} }'
chicago: Heiden, Philipp zur, Haya Halimeh, Philipp Hansmeier, Christian Vorbohle,
Maike Althaus, Daniel Beverungen, Dennis Kundisch, and Oliver Müller. “Data Spaces
for Heterogeneous Data Ecosystems – Findings from a Design Study in the Cultural
Sector.” Communications of the Association for Information Systems, n.d.
ieee: P. zur Heiden et al., “Data Spaces for Heterogeneous Data Ecosystems
– Findings from a Design Study in the Cultural Sector,” Communications of the
Association for Information Systems.
mla: zur Heiden, Philipp, et al. “Data Spaces for Heterogeneous Data Ecosystems
– Findings from a Design Study in the Cultural Sector.” Communications of the
Association for Information Systems.
short: P. zur Heiden, H. Halimeh, P. Hansmeier, C. Vorbohle, M. Althaus, D. Beverungen,
D. Kundisch, O. Müller, Communications of the Association for Information Systems
(n.d.).
date_created: 2026-03-24T13:31:24Z
date_updated: 2026-03-27T08:24:49Z
department:
- _id: '276'
- _id: '526'
- _id: '196'
language:
- iso: eng
project:
- _id: '160'
name: 'DatenraumKultur: Use Case 1 - Kulturplattformen - Datenraum Kultur'
publication: Communications of the Association for Information Systems
publication_status: accepted
status: public
title: Data Spaces for Heterogeneous Data Ecosystems – Findings from a Design Study
in the Cultural Sector
type: journal_article
user_id: '16205'
year: '2026'
...
---
_id: '65311'
abstract:
- lang: eng
text: Information Systems (IS) is rooted in systems theory. Systems theory offers
powerful concepts to address challenges of growing system complexity and non-systemic
design approaches in information systems. Despite its systemic origins, systems
theory remains a peripheral topic in IS. The study addresses this gap by introducing
a comprehensive framework of 52 systems-theoretical concepts to guide the design
of complex IS artifacts. We synthesize scattered systems knowledge from diverse
disciplines to provide a unified level of abstraction for complex information
system design. We apply the framework to a use case of business reputation systems
to show how the systems lens informs the design of a novel, complex information
system. We make three key contributions to the literature. First, the framework
provides a common ground for interdisciplinary research in information system
design. Second, it offers a unified level of abstraction grounded in systems theory
that serves as a coherent basis for artifact design. Third, it demonstrates the
potential of systems theory as a foundational justificatory knowledge base. Furthermore,
we provide guidance on applying the framework across multiple modes of reasoning,
alongside further application guidelines. The study thus serves as a bridge between
the body of systems knowledge and contextual design in IS.
alternative_title:
- Design Your System
article_type: review
author:
- first_name: Ulvi
full_name: Ibrahimli, Ulvi
last_name: Ibrahimli
- first_name: Simon
full_name: Hemmrich, Simon
last_name: Hemmrich
- first_name: Axel
full_name: Winkelmann, Axel
last_name: Winkelmann
citation:
ama: 'Ibrahimli U, Hemmrich S, Winkelmann A. Bridging Systems Theory and Information
Systems: A Framework for Designing Complex Information Systems. Communication
of the Association for Information Systems. Published online 2026. doi:https://aisel.aisnet.org/cais/vol58/iss1/37/'
apa: 'Ibrahimli, U., Hemmrich, S., & Winkelmann, A. (2026). Bridging Systems
Theory and Information Systems: A Framework for Designing Complex Information
Systems. Communication of the Association for Information Systems. https://aisel.aisnet.org/cais/vol58/iss1/37/'
bibtex: '@article{Ibrahimli_Hemmrich_Winkelmann_2026, title={Bridging Systems Theory
and Information Systems: A Framework for Designing Complex Information Systems},
DOI={https://aisel.aisnet.org/cais/vol58/iss1/37/},
journal={Communication of the Association for Information Systems}, publisher={AIS},
author={Ibrahimli, Ulvi and Hemmrich, Simon and Winkelmann, Axel}, year={2026}
}'
chicago: 'Ibrahimli, Ulvi, Simon Hemmrich, and Axel Winkelmann. “Bridging Systems
Theory and Information Systems: A Framework for Designing Complex Information
Systems.” Communication of the Association for Information Systems, 2026.
https://aisel.aisnet.org/cais/vol58/iss1/37/.'
ieee: 'U. Ibrahimli, S. Hemmrich, and A. Winkelmann, “Bridging Systems Theory and
Information Systems: A Framework for Designing Complex Information Systems,” Communication
of the Association for Information Systems, 2026, doi: https://aisel.aisnet.org/cais/vol58/iss1/37/.'
mla: 'Ibrahimli, Ulvi, et al. “Bridging Systems Theory and Information Systems:
A Framework for Designing Complex Information Systems.” Communication of the
Association for Information Systems, AIS, 2026, doi:https://aisel.aisnet.org/cais/vol58/iss1/37/.'
short: U. Ibrahimli, S. Hemmrich, A. Winkelmann, Communication of the Association
for Information Systems (2026).
date_created: 2026-04-02T04:19:09Z
date_updated: 2026-04-02T04:32:05Z
department:
- _id: '195'
doi: https://aisel.aisnet.org/cais/vol58/iss1/37/
extern: '1'
external_id:
unknown:
- https://aisel.aisnet.org/cais/vol58/iss1/37/
jel:
- D83
- L14
- D83
- O33
- C63
- P
keyword:
- Information Systems Research
- Systems Theory
- System Complexity
- System Design
- Design Science
language:
- iso: eng
publication: Communication of the Association for Information Systems
publication_identifier:
unknown:
- 1529-3181
publication_status: published
publisher: AIS
quality_controlled: '1'
status: public
title: 'Bridging Systems Theory and Information Systems: A Framework for Designing
Complex Information Systems'
type: journal_article
user_id: '83557'
year: '2026'
...
---
_id: '65310'
abstract:
- lang: eng
text: "Trust between client and consultant is perhaps the most important asset in
con-sulting, as this is a highly intangible knowledge-intensive business that
concerns is-sues of outstanding strategic and operational importance for the customers.
Cli-ents who have not worked with a particular consultancy face considerable risk
when they place an order while lacking reliable information about the service
quality they can expect. There is a strong link between trust and reputation,
as the positive reputation of a consultancy can act as a substitute for a new
client’s missing individual experience with the provider, fostering trust in the
service quali-ty. Thus, creating, maintaining, and demonstrating a good reputation
is of signifi-cant importance for consultancies in a very competitive industry.\r\nTo
facilitate trustworthy signals, we design and implement a novel reputation mechanism
that carries a monetary weight stored on a blockchain network as an immutable,
decentralized, and transparent ledger. Based on an implementation in the Ethereum
network and subsequent evaluation, we conclude that the reputation mechanism can
contribute to leveling information asymmetry and reducing risk while increasing
reputation and trust. The mechanism lends itself to being used in other business-to-business
scenarios that suffer from similar information asymmetries."
author:
- first_name: Simon
full_name: Hemmrich, Simon
id: '83557'
last_name: Hemmrich
- first_name: Volker
full_name: Nissen, Volker
last_name: Nissen
citation:
ama: 'Hemmrich S, Nissen V. A blockchain-based reputation system for consulting.
In: Nissen V, ed. Advanced Studies in Consulting Research and Digitalization
– A Scientific Update on the Digital Transformation of the Consulting Industry.
Springer. ; 2026.'
apa: Hemmrich, S., & Nissen, V. (2026). A blockchain-based reputation system
for consulting. In V. Nissen (Ed.), Advanced Studies in Consulting Research
and Digitalization – A Scientific Update on the Digital Transformation of the
Consulting Industry. Springer.
bibtex: '@inbook{Hemmrich_Nissen_2026, title={A blockchain-based reputation system
for consulting}, booktitle={ Advanced Studies in Consulting Research and Digitalization
– A Scientific Update on the Digital Transformation of the Consulting Industry.
Springer.}, author={Hemmrich, Simon and Nissen, Volker}, editor={Nissen, Volker},
year={2026} }'
chicago: Hemmrich, Simon, and Volker Nissen. “A Blockchain-Based Reputation System
for Consulting.” In Advanced Studies in Consulting Research and Digitalization
– A Scientific Update on the Digital Transformation of the Consulting Industry.
Springer., edited by Volker Nissen, 2026.
ieee: S. Hemmrich and V. Nissen, “A blockchain-based reputation system for consulting,”
in Advanced Studies in Consulting Research and Digitalization – A Scientific
Update on the Digital Transformation of the Consulting Industry. Springer.,
V. Nissen, Ed. 2026.
mla: Hemmrich, Simon, and Volker Nissen. “A Blockchain-Based Reputation System for
Consulting.” Advanced Studies in Consulting Research and Digitalization –
A Scientific Update on the Digital Transformation of the Consulting Industry.
Springer., edited by Volker Nissen, 2026.
short: 'S. Hemmrich, V. Nissen, in: V. Nissen (Ed.), Advanced Studies in Consulting
Research and Digitalization – A Scientific Update on the Digital Transformation
of the Consulting Industry. Springer., 2026.'
date_created: 2026-04-02T04:06:47Z
date_updated: 2026-04-02T04:32:01Z
department:
- _id: '195'
editor:
- first_name: Volker
full_name: Nissen, Volker
last_name: Nissen
extern: '1'
keyword:
- Reputation Systems
- Consulting
- Design Science Invention
- Incentive
- Blockchain
- Monetary ratings
- building trust
- reduce information asymmetry consulting
- B2B reputation system
- consulting risk reduction
- supplier evaluation system
language:
- iso: eng
publication: ' Advanced Studies in Consulting Research and Digitalization – A Scientific
Update on the Digital Transformation of the Consulting Industry. Springer.'
publication_identifier:
unknown:
- 978-3032173836
publication_status: published
quality_controlled: '1'
status: public
title: A blockchain-based reputation system for consulting
type: book_chapter
user_id: '83557'
year: '2026'
...
---
_id: '65313'
author:
- first_name: Ulvi
full_name: Ibrahimli, Ulvi
last_name: Ibrahimli
- first_name: Simon
full_name: Hemmrich, Simon
last_name: Hemmrich
- first_name: Axel
full_name: Winkelmann, Axel
last_name: Winkelmann
citation:
ama: 'Ibrahimli U, Hemmrich S, Winkelmann A. Reputation as a Sociotechnical Design
Problem: A Social Systems Theory Lens for Business Reputation Systems. In: ; 2026.'
apa: 'Ibrahimli, U., Hemmrich, S., & Winkelmann, A. (2026). Reputation as
a Sociotechnical Design Problem: A Social Systems Theory Lens for Business Reputation
Systems. DESRIST 2026 (The 21st International Conference on Design Science
Research in Information Systems and Technology), Münster.'
bibtex: '@inproceedings{Ibrahimli_Hemmrich_Winkelmann_2026, place={Münster}, title={Reputation
as a Sociotechnical Design Problem: A Social Systems Theory Lens for Business
Reputation Systems}, author={Ibrahimli, Ulvi and Hemmrich, Simon and Winkelmann,
Axel}, year={2026} }'
chicago: 'Ibrahimli, Ulvi, Simon Hemmrich, and Axel Winkelmann. “Reputation as a
Sociotechnical Design Problem: A Social Systems Theory Lens for Business Reputation
Systems.” Münster, 2026.'
ieee: 'U. Ibrahimli, S. Hemmrich, and A. Winkelmann, “Reputation as a Sociotechnical
Design Problem: A Social Systems Theory Lens for Business Reputation Systems,”
presented at the DESRIST 2026 (The 21st International Conference on Design Science
Research in Information Systems and Technology), Münster, 2026.'
mla: 'Ibrahimli, Ulvi, et al. Reputation as a Sociotechnical Design Problem:
A Social Systems Theory Lens for Business Reputation Systems. 2026.'
short: 'U. Ibrahimli, S. Hemmrich, A. Winkelmann, in: Münster, 2026.'
conference:
end_date: 2026-06-10
location: Münster
name: DESRIST 2026 (The 21st International Conference on Design Science Research
in Information Systems and Technology)
start_date: 2026-06-08
date_created: 2026-04-02T04:30:11Z
date_updated: 2026-04-02T04:32:08Z
department:
- _id: '195'
language:
- iso: eng
place: Münster
quality_controlled: '1'
status: public
title: 'Reputation as a Sociotechnical Design Problem: A Social Systems Theory Lens
for Business Reputation Systems'
type: conference
user_id: '83557'
year: '2026'
...
---
_id: '63100'
author:
- first_name: Dennis
full_name: Kundisch, Dennis
id: '21117'
last_name: Kundisch
- first_name: Alexander
full_name: Wilms, Alexander
last_name: Wilms
citation:
ama: 'Kundisch D, Wilms A. From mismatch to synergy: how new ventures and family-owned
firms navigate cooperation. Journal of Small Business and Enterprise Development.
2026;33(1):49-71. doi:10.1108/JSBED-07-2025-0474'
apa: 'Kundisch, D., & Wilms, A. (2026). From mismatch to synergy: how new ventures
and family-owned firms navigate cooperation. Journal of Small Business and
Enterprise Development, 33(1), 49–71. https://doi.org/10.1108/JSBED-07-2025-0474'
bibtex: '@article{Kundisch_Wilms_2026, title={From mismatch to synergy: how new
ventures and family-owned firms navigate cooperation}, volume={33}, DOI={10.1108/JSBED-07-2025-0474},
number={1}, journal={Journal of Small Business and Enterprise Development}, author={Kundisch,
Dennis and Wilms, Alexander}, year={2026}, pages={49–71} }'
chicago: 'Kundisch, Dennis, and Alexander Wilms. “From Mismatch to Synergy: How
New Ventures and Family-Owned Firms Navigate Cooperation.” Journal of Small
Business and Enterprise Development 33, no. 1 (2026): 49–71. https://doi.org/10.1108/JSBED-07-2025-0474.'
ieee: 'D. Kundisch and A. Wilms, “From mismatch to synergy: how new ventures and
family-owned firms navigate cooperation,” Journal of Small Business and Enterprise
Development, vol. 33, no. 1, pp. 49–71, 2026, doi: 10.1108/JSBED-07-2025-0474.'
mla: 'Kundisch, Dennis, and Alexander Wilms. “From Mismatch to Synergy: How New
Ventures and Family-Owned Firms Navigate Cooperation.” Journal of Small Business
and Enterprise Development, vol. 33, no. 1, 2026, pp. 49–71, doi:10.1108/JSBED-07-2025-0474.'
short: D. Kundisch, A. Wilms, Journal of Small Business and Enterprise Development
33 (2026) 49–71.
date_created: 2025-12-15T10:20:31Z
date_updated: 2026-04-22T12:29:18Z
department:
- _id: '276'
doi: 10.1108/JSBED-07-2025-0474
intvolume: ' 33'
issue: '1'
language:
- iso: eng
page: 49-71
publication: Journal of Small Business and Enterprise Development
publication_status: published
status: public
title: 'From mismatch to synergy: how new ventures and family-owned firms navigate
cooperation'
type: journal_article
user_id: '16205'
volume: 33
year: '2026'
...
---
_id: '65660'
author:
- first_name: Robert C.
full_name: Nickerson, Robert C.
last_name: Nickerson
- first_name: Upkar
full_name: Varshney, Upkar
last_name: Varshney
- first_name: Jan
full_name: Muntermann, Jan
last_name: Muntermann
- first_name: Dennis
full_name: Kundisch, Dennis
id: '21117'
last_name: Kundisch
citation:
ama: 'Nickerson RC, Varshney U, Muntermann J, Kundisch D. Issues in Taxonomies and
Taxonomy Development. In: Proceedings of the 32nd Americas Conference on Information
Systems (AMCIS 2026), Technology Research, Education, and Opinion (TREO) Talk.'
apa: Nickerson, R. C., Varshney, U., Muntermann, J., & Kundisch, D. (n.d.).
Issues in Taxonomies and Taxonomy Development. Proceedings of the 32nd Americas
Conference on Information Systems (AMCIS 2026), Technology Research, Education,
and Opinion (TREO) Talk. 32nd Americas Conference on Information Systems (AMCIS
2026), Technology Research, Education, and Opinion (TREO) Talk.
bibtex: '@inproceedings{Nickerson_Varshney_Muntermann_Kundisch, title={Issues in
Taxonomies and Taxonomy Development}, booktitle={Proceedings of the 32nd Americas
Conference on Information Systems (AMCIS 2026), Technology Research, Education,
and Opinion (TREO) Talk}, author={Nickerson, Robert C. and Varshney, Upkar and
Muntermann, Jan and Kundisch, Dennis} }'
chicago: Nickerson, Robert C., Upkar Varshney, Jan Muntermann, and Dennis Kundisch.
“Issues in Taxonomies and Taxonomy Development.” In Proceedings of the 32nd
Americas Conference on Information Systems (AMCIS 2026), Technology Research,
Education, and Opinion (TREO) Talk, n.d.
ieee: R. C. Nickerson, U. Varshney, J. Muntermann, and D. Kundisch, “Issues in Taxonomies
and Taxonomy Development,” presented at the 32nd Americas Conference on Information
Systems (AMCIS 2026), Technology Research, Education, and Opinion (TREO) Talk.
mla: Nickerson, Robert C., et al. “Issues in Taxonomies and Taxonomy Development.”
Proceedings of the 32nd Americas Conference on Information Systems (AMCIS 2026),
Technology Research, Education, and Opinion (TREO) Talk.
short: 'R.C. Nickerson, U. Varshney, J. Muntermann, D. Kundisch, in: Proceedings
of the 32nd Americas Conference on Information Systems (AMCIS 2026), Technology
Research, Education, and Opinion (TREO) Talk, n.d.'
conference:
name: 32nd Americas Conference on Information Systems (AMCIS 2026), Technology Research,
Education, and Opinion (TREO) Talk
date_created: 2026-05-20T11:24:52Z
date_updated: 2026-05-20T11:52:03Z
department:
- _id: '276'
language:
- iso: eng
project:
- _id: '2486'
name: 'Hierarchische Taxonomien und Taxonomievisualisierung: Methodische Erweiterungen
für die Wirtschaftsinformatik'
publication: Proceedings of the 32nd Americas Conference on Information Systems (AMCIS
2026), Technology Research, Education, and Opinion (TREO) Talk
publication_status: accepted
status: public
title: Issues in Taxonomies and Taxonomy Development
type: conference_abstract
user_id: '16205'
year: '2026'
...
---
_id: '65724'
author:
- first_name: Franz
full_name: Strich, Franz
id: '122631'
last_name: Strich
orcid: 0000-0002-0170-9025
- first_name: Simon Thanh-Nam
full_name: Trang, Simon Thanh-Nam
id: '98948'
last_name: Trang
orcid: 0000-0002-4784-4038
citation:
ama: 'Strich F, Trang ST-N. Arbeitsplatz-KI: Zwölf Gestaltungsanker zur erfolgreichen
Ko-Transformation von Mitarbeitenden, Prozessen & Strategie in der Finanzindustrie.;
2026.'
apa: 'Strich, F., & Trang, S. T.-N. (2026). Arbeitsplatz-KI: Zwölf Gestaltungsanker
zur erfolgreichen Ko-Transformation von Mitarbeitenden, Prozessen & Strategie
in der Finanzindustrie.'
bibtex: '@book{Strich_Trang_2026, place={Paderborn}, title={Arbeitsplatz-KI: Zwölf
Gestaltungsanker zur erfolgreichen Ko-Transformation von Mitarbeitenden, Prozessen
& Strategie in der Finanzindustrie}, author={Strich, Franz and Trang, Simon
Thanh-Nam}, year={2026} }'
chicago: 'Strich, Franz, and Simon Thanh-Nam Trang. Arbeitsplatz-KI: Zwölf Gestaltungsanker
zur erfolgreichen Ko-Transformation von Mitarbeitenden, Prozessen & Strategie
in der Finanzindustrie. Paderborn, 2026.'
ieee: 'F. Strich and S. T.-N. Trang, Arbeitsplatz-KI: Zwölf Gestaltungsanker
zur erfolgreichen Ko-Transformation von Mitarbeitenden, Prozessen & Strategie
in der Finanzindustrie. Paderborn, 2026.'
mla: 'Strich, Franz, and Simon Thanh-Nam Trang. Arbeitsplatz-KI: Zwölf Gestaltungsanker
zur erfolgreichen Ko-Transformation von Mitarbeitenden, Prozessen & Strategie
in der Finanzindustrie. 2026.'
short: 'F. Strich, S.T.-N. Trang, Arbeitsplatz-KI: Zwölf Gestaltungsanker zur erfolgreichen
Ko-Transformation von Mitarbeitenden, Prozessen & Strategie in der Finanzindustrie,
Paderborn, 2026.'
date_created: 2026-05-29T10:08:48Z
date_updated: 2026-05-29T10:08:57Z
ddc:
- '650'
department:
- _id: '792'
file:
- access_level: closed
content_type: application/pdf
creator: strang
date_created: 2026-05-29T10:07:30Z
date_updated: 2026-05-29T10:07:30Z
file_id: '65725'
file_name: UPB_Whitepaper_Arbeitsplatz_KI_2026.pdf
file_size: 4176802
relation: main_file
success: 1
file_date_updated: 2026-05-29T10:07:30Z
has_accepted_license: '1'
language:
- iso: ger
page: '41'
place: Paderborn
status: public
title: 'Arbeitsplatz-KI: Zwölf Gestaltungsanker zur erfolgreichen Ko-Transformation
von Mitarbeitenden, Prozessen & Strategie in der Finanzindustrie'
type: working_paper
user_id: '98948'
year: '2026'
...
---
_id: '65139'
author:
- first_name: Wael
full_name: Jabr, Wael
last_name: Jabr
- first_name: Dominik
full_name: Gutt, Dominik
last_name: Gutt
- first_name: Jürgen
full_name: Neumann, Jürgen
last_name: Neumann
- first_name: Dennis
full_name: Kundisch, Dennis
last_name: Kundisch
citation:
ama: Jabr W, Gutt D, Neumann J, Kundisch D. Updating at the Expense of Demand? The
Case of Platform Apps. Information Systems and e-Business Management. Published
online 2026. doi:10.1007/s1025-026-00723-y
apa: Jabr, W., Gutt, D., Neumann, J., & Kundisch, D. (2026). Updating at the
Expense of Demand? The Case of Platform Apps. Information Systems and E-Business
Management. https://doi.org/10.1007/s1025-026-00723-y
bibtex: '@article{Jabr_Gutt_Neumann_Kundisch_2026, title={Updating at the Expense
of Demand? The Case of Platform Apps}, DOI={10.1007/s1025-026-00723-y},
journal={Information Systems and e-Business Management}, publisher={Springer},
author={Jabr, Wael and Gutt, Dominik and Neumann, Jürgen and Kundisch, Dennis},
year={2026} }'
chicago: Jabr, Wael, Dominik Gutt, Jürgen Neumann, and Dennis Kundisch. “Updating
at the Expense of Demand? The Case of Platform Apps.” Information Systems and
E-Business Management, 2026. https://doi.org/10.1007/s1025-026-00723-y.
ieee: 'W. Jabr, D. Gutt, J. Neumann, and D. Kundisch, “Updating at the Expense of
Demand? The Case of Platform Apps,” Information Systems and e-Business Management,
2026, doi: 10.1007/s1025-026-00723-y.'
mla: Jabr, Wael, et al. “Updating at the Expense of Demand? The Case of Platform
Apps.” Information Systems and E-Business Management, Springer, 2026, doi:10.1007/s1025-026-00723-y.
short: W. Jabr, D. Gutt, J. Neumann, D. Kundisch, Information Systems and E-Business
Management (2026).
date_created: 2026-03-26T10:59:29Z
date_updated: 2026-06-01T13:24:22Z
department:
- _id: '276'
doi: 10.1007/s1025-026-00723-y
language:
- iso: eng
publication: Information Systems and e-Business Management
publication_status: published
publisher: Springer
related_material:
link:
- relation: confirmation
url: https://link.springer.com/article/10.1007/s10257-026-00723-y?utm_source=rct_congratemailt&utm_medium=email&utm_campaign=oa_20260531&utm_content=10.1007/s10257-026-00723-y
status: public
title: Updating at the Expense of Demand? The Case of Platform Apps
type: journal_article
user_id: '16205'
year: '2026'
...
---
_id: '65451'
author:
- first_name: Christoph
full_name: Ksouri-Gerwien, Christoph
last_name: Ksouri-Gerwien
- first_name: Christian
full_name: Vorbohle, Christian
id: '29951'
last_name: Vorbohle
citation:
ama: 'Ksouri-Gerwien C, Vorbohle C. Business Model Prototyping and Evaluation from
an Ecosystem Perspective: An Actor-based Modeling Framework for Using System Dynamics.
Information Systems and e-Business Management. Published online 2026.'
apa: 'Ksouri-Gerwien, C., & Vorbohle, C. (2026). Business Model Prototyping
and Evaluation from an Ecosystem Perspective: An Actor-based Modeling Framework
for Using System Dynamics. Information Systems and E-Business Management.'
bibtex: '@article{Ksouri-Gerwien_Vorbohle_2026, title={Business Model Prototyping
and Evaluation from an Ecosystem Perspective: An Actor-based Modeling Framework
for Using System Dynamics}, journal={Information Systems and e-Business Management},
author={Ksouri-Gerwien, Christoph and Vorbohle, Christian}, year={2026} }'
chicago: 'Ksouri-Gerwien, Christoph, and Christian Vorbohle. “Business Model Prototyping
and Evaluation from an Ecosystem Perspective: An Actor-Based Modeling Framework
for Using System Dynamics.” Information Systems and E-Business Management,
2026.'
ieee: 'C. Ksouri-Gerwien and C. Vorbohle, “Business Model Prototyping and Evaluation
from an Ecosystem Perspective: An Actor-based Modeling Framework for Using System
Dynamics,” Information Systems and e-Business Management, 2026.'
mla: 'Ksouri-Gerwien, Christoph, and Christian Vorbohle. “Business Model Prototyping
and Evaluation from an Ecosystem Perspective: An Actor-Based Modeling Framework
for Using System Dynamics.” Information Systems and E-Business Management,
2026.'
short: C. Ksouri-Gerwien, C. Vorbohle, Information Systems and E-Business Management
(2026).
date_created: 2026-04-15T13:13:12Z
date_updated: 2026-06-01T13:21:39Z
department:
- _id: '276'
language:
- iso: eng
publication: Information Systems and e-Business Management
publication_status: published
status: public
title: 'Business Model Prototyping and Evaluation from an Ecosystem Perspective: An
Actor-based Modeling Framework for Using System Dynamics'
type: journal_article
user_id: '16205'
year: '2026'
...
---
_id: '65756'
author:
- first_name: Talea Davina
full_name: Hellweg, Talea Davina
id: '45592'
last_name: Hellweg
orcid: 0000-0002-3868-6568
- first_name: Luc Dana
full_name: Sandfort, Luc Dana
id: '44544'
last_name: Sandfort
- first_name: Malte Fabian
full_name: Reineke, Malte Fabian
id: '60641'
last_name: Reineke
- first_name: Christian
full_name: Bartelheimer, Christian
id: '49160'
last_name: Bartelheimer
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
citation:
ama: 'Hellweg TD, Sandfort LD, Reineke MF, Bartelheimer C, Beverungen D. Temporary
Fix Or Process Innovation? A Fuzzy-Set Qualitative Comparative Analysis Of Workarounds.
In: European Conference on Information Systems (ECIS) 2026 Proceedings.
; 2026.'
apa: Hellweg, T. D., Sandfort, L. D., Reineke, M. F., Bartelheimer, C., & Beverungen,
D. (2026). Temporary Fix Or Process Innovation? A Fuzzy-Set Qualitative Comparative
Analysis Of Workarounds. European Conference on Information Systems (ECIS)
2026 Proceedings, 6.
bibtex: '@inproceedings{Hellweg_Sandfort_Reineke_Bartelheimer_Beverungen_2026, title={Temporary
Fix Or Process Innovation? A Fuzzy-Set Qualitative Comparative Analysis Of Workarounds},
number={6}, booktitle={European Conference on Information Systems (ECIS) 2026
Proceedings}, author={Hellweg, Talea Davina and Sandfort, Luc Dana and Reineke,
Malte Fabian and Bartelheimer, Christian and Beverungen, Daniel}, year={2026}
}'
chicago: Hellweg, Talea Davina, Luc Dana Sandfort, Malte Fabian Reineke, Christian
Bartelheimer, and Daniel Beverungen. “Temporary Fix Or Process Innovation? A Fuzzy-Set
Qualitative Comparative Analysis Of Workarounds.” In European Conference on
Information Systems (ECIS) 2026 Proceedings, 2026.
ieee: T. D. Hellweg, L. D. Sandfort, M. F. Reineke, C. Bartelheimer, and D. Beverungen,
“Temporary Fix Or Process Innovation? A Fuzzy-Set Qualitative Comparative Analysis
Of Workarounds,” in European Conference on Information Systems (ECIS) 2026
Proceedings, 2026, no. 6.
mla: Hellweg, Talea Davina, et al. “Temporary Fix Or Process Innovation? A Fuzzy-Set
Qualitative Comparative Analysis Of Workarounds.” European Conference on Information
Systems (ECIS) 2026 Proceedings, no. 6, 2026.
short: 'T.D. Hellweg, L.D. Sandfort, M.F. Reineke, C. Bartelheimer, D. Beverungen,
in: European Conference on Information Systems (ECIS) 2026 Proceedings, 2026.'
date_created: 2026-06-02T12:01:04Z
date_updated: 2026-06-02T12:06:09Z
department:
- _id: '195'
issue: '6'
language:
- iso: eng
main_file_link:
- url: https://aisel.aisnet.org/ecis2026/bpm/bpm/6
publication: European Conference on Information Systems (ECIS) 2026 Proceedings
status: public
title: Temporary Fix Or Process Innovation? A Fuzzy-Set Qualitative Comparative Analysis
Of Workarounds
type: conference
user_id: '60641'
year: '2026'
...
---
_id: '65764'
abstract:
- lang: eng
text: 'Information systems (IS) research is increasingly exploring the potential
of generative artificial intelligence (GenAI), such as large language models (LLMs).
For design science research (DSR), such technologies foster entirely new vistas
for the design of IT artifacts that make use of their generative capabilities,
but also influence DSR methodology. This shift is much more profound than it has
been discussed so far. To identify existing implications of GenAI for design-oriented
research in IS, we report results from an integrative literature review of recent
DSR publications in leading IS outlets. Thereby, we synthesize five major theoretical
challenges that arise when using GenAI in DSR projects: (1) an obscure composition
of the artifact, (2) an opaque contextualization of the LLM, (3) a fragile internal
consistency of the artifact, (4) a rapid erosion of prescriptive knowledge, and
(5) missing methodological guidance. We investigate these challenges and conceptualize
a set of three guidelines that inform DSR in the rising era of GenAI. These guidelines
support researchers in designing and justifying GenAI-related DSR processes and
in precisely articulating the theoretical grounding of their design decisions
and evaluation strategies.'
author:
- first_name: Philipp
full_name: zur Heiden, Philipp
id: '64394'
last_name: zur Heiden
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Christian
full_name: Bartelheimer, Christian
last_name: Bartelheimer
- first_name: Christoph
full_name: Breidbach, Christoph
last_name: Breidbach
citation:
ama: 'zur Heiden P, Beverungen D, Bartelheimer C, Breidbach C. Design Science Research
in an Era of Generative AI—Challenges and Theoretical Guidelines. In: Lecture
Notes in Computer Science. Vol 16606. Lecture Notes in Computer Science.
Springer Nature Switzerland; 2026. doi:10.1007/978-3-032-28313-9_22'
apa: zur Heiden, P., Beverungen, D., Bartelheimer, C., & Breidbach, C. (2026).
Design Science Research in an Era of Generative AI—Challenges and Theoretical
Guidelines. Lecture Notes in Computer Science, 16606. https://doi.org/10.1007/978-3-032-28313-9_22
bibtex: '@inproceedings{zur Heiden_Beverungen_Bartelheimer_Breidbach_2026, place={Cham},
series={ Lecture Notes in Computer Science}, title={Design Science Research in an Era
of Generative AI—Challenges and Theoretical Guidelines}, volume={16606}, DOI={10.1007/978-3-032-28313-9_22},
booktitle={Lecture Notes in Computer Science}, publisher={Springer Nature Switzerland},
author={zur Heiden, Philipp and Beverungen, Daniel and Bartelheimer, Christian
and Breidbach, Christoph}, year={2026}, collection={ Lecture Notes in Computer
Science} }'
chicago: 'Heiden, Philipp zur, Daniel Beverungen, Christian Bartelheimer, and Christoph
Breidbach. “Design Science Research in an Era of Generative AI—Challenges and Theoretical
Guidelines.” In Lecture Notes in Computer Science, Vol. 16606. Lecture
Notes in Computer Science. Cham: Springer Nature Switzerland, 2026. https://doi.org/10.1007/978-3-032-28313-9_22.'
ieee: 'P. zur Heiden, D. Beverungen, C. Bartelheimer, and C. Breidbach, “Design
Science Research in an Era of Generative AI—Challenges and Theoretical Guidelines,”
in Lecture Notes in Computer Science, Muenster, 2026, vol. 16606, doi:
10.1007/978-3-032-28313-9_22.'
mla: zur Heiden, Philipp, et al. “Design Science Research in an Era of Generative
AI—Challenges and Theoretical Guidelines.” Lecture Notes in Computer Science,
vol. 16606, Springer Nature Switzerland, 2026, doi:10.1007/978-3-032-28313-9_22.
short: 'P. zur Heiden, D. Beverungen, C. Bartelheimer, C. Breidbach, in: Lecture
Notes in Computer Science, Springer Nature Switzerland, Cham, 2026.'
conference:
end_date: 2026-06-10
location: Muenster
name: DESRIST 2026
start_date: 2026-06-08
date_created: 2026-06-03T09:20:18Z
date_updated: 2026-06-03T09:25:50Z
department:
- _id: '195'
doi: 10.1007/978-3-032-28313-9_22
intvolume: ' 16606'
language:
- iso: eng
main_file_link:
- url: https://link.springer.com/chapter/10.1007/978-3-032-28313-9_22
place: Cham
publication: Lecture Notes in Computer Science
publication_identifier:
isbn:
- '9783032283122'
- '9783032283139'
issn:
- 0302-9743
- 1611-3349
publication_status: published
publisher: Springer Nature Switzerland
quality_controlled: '1'
series_title: ' Lecture Notes in Computer Science'
status: public
title: Design Science Research in an Era of Generative AI—Challenges and Theoretical
Guidelines
type: conference
user_id: '59677'
volume: 16606
year: '2026'
...
---
_id: '65811'
author:
- first_name: David Ricardo
full_name: Zapata Gonzalez, David Ricardo
id: '105506'
last_name: Zapata Gonzalez
citation:
ama: 'Zapata Gonzalez DR. A Step Towards Inherently Interpretable Causal Machine
Learning Models For Decision Support. In: ECIS Conference. AIS; 2026.'
apa: Zapata Gonzalez, D. R. (2026). A Step Towards Inherently Interpretable Causal
Machine Learning Models For Decision Support. ECIS Conference.
bibtex: '@inproceedings{Zapata Gonzalez_2026, title={A Step Towards Inherently Interpretable
Causal Machine Learning Models For Decision Support}, booktitle={ECIS Conference},
publisher={AIS}, author={Zapata Gonzalez, David Ricardo}, year={2026} }'
chicago: Zapata Gonzalez, David Ricardo. “A Step Towards Inherently Interpretable
Causal Machine Learning Models For Decision Support.” In ECIS Conference.
AIS, 2026.
ieee: D. R. Zapata Gonzalez, “A Step Towards Inherently Interpretable Causal Machine
Learning Models For Decision Support,” 2026.
mla: Zapata Gonzalez, David Ricardo. “A Step Towards Inherently Interpretable Causal
Machine Learning Models For Decision Support.” ECIS Conference, AIS, 2026.
short: 'D.R. Zapata Gonzalez, in: ECIS Conference, AIS, 2026.'
date_created: 2026-06-09T07:17:37Z
date_updated: 2026-06-09T07:18:31Z
department:
- _id: '195'
language:
- iso: eng
publication: ECIS Conference
publication_status: published
publisher: AIS
status: public
title: A Step Towards Inherently Interpretable Causal Machine Learning Models For
Decision Support
type: conference
user_id: '105506'
year: '2026'
...
---
_id: '65818'
alternative_title:
- Update - Das Magazin des SICP–Software Innovation Campus Paderborn
author:
- first_name: Dennis
full_name: Kundisch, Dennis
id: '21117'
last_name: Kundisch
citation:
ama: Kundisch D. DiSerHub Startet in die zweite Phase – Digitale Transformation
für die Automobilindustrie. Vol 16.; 2026.
apa: Kundisch, D. (2026). DiSerHub Startet in die zweite Phase – Digitale Transformation
für die Automobilindustrie (Vol. 16).
bibtex: '@book{Kundisch_2026, series={1}, title={DiSerHub Startet in die zweite
Phase – Digitale Transformation für die Automobilindustrie}, volume={16}, author={Kundisch,
Dennis}, year={2026}, collection={1} }'
chicago: Kundisch, Dennis. DiSerHub Startet in die zweite Phase – Digitale Transformation
für die Automobilindustrie. Vol. 16. 1, 2026.
ieee: D. Kundisch, DiSerHub Startet in die zweite Phase – Digitale Transformation
für die Automobilindustrie, vol. 16. 2026.
mla: Kundisch, Dennis. DiSerHub Startet in die zweite Phase – Digitale Transformation
für die Automobilindustrie. 2026.
short: D. Kundisch, DiSerHub Startet in die zweite Phase – Digitale Transformation
für die Automobilindustrie, 2026.
date_created: 2026-06-09T11:55:56Z
date_updated: 2026-06-09T11:58:48Z
department:
- _id: '276'
intvolume: ' 16'
language:
- iso: ger
publication_status: published
series_title: '1'
status: public
title: DiSerHub Startet in die zweite Phase – Digitale Transformation für die Automobilindustrie
type: working_paper
user_id: '16205'
volume: 16
year: '2026'
...
---
_id: '65476'
abstract:
- lang: eng
text: Service research has evolved into an interdisciplinary research field that
bridges diverse disciplines, including information systems (IS) and marketing.
Nearly two decades ago, the service system concept was introduced as a foundational
abstraction in service research, drawing on ideas from the service-dominant logic
(S-D logic) of marketing. Despite its widespread adoption in service research,
particularly in the IS discipline, the service system concept lacks a solid theoretical
foundation. This has resulted in conceptual ambiguity and overlap with related
constructs, such as service ecosystems. Moreover, it has largely remained a static
analytical lens, insufficiently capturing dynamic service phenomena, including
value co-creation and co-destruction, as well as the emergence of institutional
arrangements. To address these limitations, we propose Luhmann’s systems theory
(LST) as a robust framework for conceptualizing service systems as autopoietic
(self-creating) systems, in which communication serves as the fundamental mechanism
that drives value co-creation. We derive five theoretical propositions from this
re-conceptualization that clarify conceptual ambiguity and allow researchers to
explore dynamic service phenomena in greater depth. Given LST’s general approach,
our conceptualization provides a theoretically grounded, interdisciplinary foundation
for advancing service research.
article_number: '37'
article_type: original
author:
- first_name: Daniel
full_name: Beverungen, Daniel
last_name: Beverungen
- first_name: Jens
full_name: Poeppelbuss, Jens
last_name: Poeppelbuss
- first_name: Simon
full_name: Hemmrich, Simon
last_name: Hemmrich
- first_name: Taskeen
full_name: Iqbal, Taskeen
last_name: Iqbal
citation:
ama: Beverungen D, Poeppelbuss J, Hemmrich S, Iqbal T. Service through communication—Conceptualizing
service systems with Luhmann’s systems theory. Electronic Markets. 2026;36(1).
doi:10.1007/s12525-026-00889-w
apa: Beverungen, D., Poeppelbuss, J., Hemmrich, S., & Iqbal, T. (2026). Service
through communication—Conceptualizing service systems with Luhmann’s systems theory.
Electronic Markets, 36(1), Article 37. https://doi.org/10.1007/s12525-026-00889-w
bibtex: '@article{Beverungen_Poeppelbuss_Hemmrich_Iqbal_2026, title={Service through
communication—Conceptualizing service systems with Luhmann’s systems theory},
volume={36}, DOI={10.1007/s12525-026-00889-w},
number={137}, journal={Electronic Markets}, publisher={Springer Science and Business
Media LLC}, author={Beverungen, Daniel and Poeppelbuss, Jens and Hemmrich, Simon
and Iqbal, Taskeen}, year={2026} }'
chicago: Beverungen, Daniel, Jens Poeppelbuss, Simon Hemmrich, and Taskeen Iqbal.
“Service through Communication—Conceptualizing Service Systems with Luhmann’s
Systems Theory.” Electronic Markets 36, no. 1 (2026). https://doi.org/10.1007/s12525-026-00889-w.
ieee: 'D. Beverungen, J. Poeppelbuss, S. Hemmrich, and T. Iqbal, “Service through
communication—Conceptualizing service systems with Luhmann’s systems theory,”
Electronic Markets, vol. 36, no. 1, Art. no. 37, 2026, doi: 10.1007/s12525-026-00889-w.'
mla: Beverungen, Daniel, et al. “Service through Communication—Conceptualizing Service
Systems with Luhmann’s Systems Theory.” Electronic Markets, vol. 36, no.
1, 37, Springer Science and Business Media LLC, 2026, doi:10.1007/s12525-026-00889-w.
short: D. Beverungen, J. Poeppelbuss, S. Hemmrich, T. Iqbal, Electronic Markets
36 (2026).
date_created: 2026-04-21T13:13:02Z
date_updated: 2026-06-11T13:18:09Z
ddc:
- '380'
department:
- _id: '195'
- _id: '534'
doi: 10.1007/s12525-026-00889-w
file:
- access_level: closed
content_type: application/pdf
creator: dabe
date_created: 2026-04-21T13:14:30Z
date_updated: 2026-04-21T13:14:30Z
file_id: '65477'
file_name: Service is Communication - EM Paper.pdf
file_size: 2793039
relation: main_file
success: 1
file_date_updated: 2026-04-21T13:14:30Z
has_accepted_license: '1'
intvolume: ' 36'
issue: '1'
jel:
- L80
keyword:
- Service system
- Service ecosystem
- Systems theory
- Service research
language:
- iso: eng
main_file_link:
- open_access: '1'
url: https://link.springer.com/content/pdf/10.1007/s12525-026-00889-w.pdf
oa: '1'
project:
- _id: '1250'
name: 'SHAPE : Gestaltung von Dienstleistungsentwicklungsprozessen und lnnovationspartnerschaften
mit Unternehmen'
publication: Electronic Markets
publication_identifier:
issn:
- 1019-6781
- 1422-8890
publication_status: published
publisher: Springer Science and Business Media LLC
quality_controlled: '1'
status: public
title: Service through communication—Conceptualizing service systems with Luhmann’s
systems theory
type: journal_article
user_id: '59677'
volume: 36
year: '2026'
...
---
_id: '65819'
author:
- first_name: Alexander
full_name: Rinkowski, Alexander
id: '74589'
last_name: Rinkowski
- first_name: Dennis
full_name: Kundisch, Dennis
id: '21117'
last_name: Kundisch
citation:
ama: 'Rinkowski A, Kundisch D. Developing AI Literacy of Novice Adult Learners Outside
of Formal Education Settings – a Prototype. In: Design for Better Futures:
Beyond the Science of the Artificial. Prototypes and Research-in-Progress.
Vol 16607. Lecture Notes in Computer Science. Springer; 2026:367-374. doi:10.1007/978-3-032-28570-6_32'
apa: 'Rinkowski, A., & Kundisch, D. (2026). Developing AI Literacy of Novice
Adult Learners Outside of Formal Education Settings – a Prototype. Design for
Better Futures: Beyond the Science of the Artificial. Prototypes and Research-in-Progress,
16607, 367–374. https://doi.org/10.1007/978-3-032-28570-6_32'
bibtex: '@inproceedings{Rinkowski_Kundisch_2026, series={Lecture Notes in Computer
Science}, title={Developing AI Literacy of Novice Adult Learners Outside of Formal
Education Settings – a Prototype}, volume={16607}, DOI={10.1007/978-3-032-28570-6_32},
booktitle={Design for Better Futures: Beyond the Science of the Artificial. Prototypes
and Research-in-Progress}, publisher={Springer}, author={Rinkowski, Alexander
and Kundisch, Dennis}, year={2026}, pages={367–374}, collection={Lecture Notes
in Computer Science} }'
chicago: 'Rinkowski, Alexander, and Dennis Kundisch. “Developing AI Literacy of
Novice Adult Learners Outside of Formal Education Settings – a Prototype.” In
Design for Better Futures: Beyond the Science of the Artificial. Prototypes
and Research-in-Progress, 16607:367–74. Lecture Notes in Computer Science.
Springer, 2026. https://doi.org/10.1007/978-3-032-28570-6_32.'
ieee: 'A. Rinkowski and D. Kundisch, “Developing AI Literacy of Novice Adult Learners
Outside of Formal Education Settings – a Prototype,” in Design for Better Futures:
Beyond the Science of the Artificial. Prototypes and Research-in-Progress,
Münster, 2026, vol. 16607, pp. 367–374, doi: 10.1007/978-3-032-28570-6_32.'
mla: 'Rinkowski, Alexander, and Dennis Kundisch. “Developing AI Literacy of Novice
Adult Learners Outside of Formal Education Settings – a Prototype.” Design
for Better Futures: Beyond the Science of the Artificial. Prototypes and Research-in-Progress,
vol. 16607, Springer, 2026, pp. 367–74, doi:10.1007/978-3-032-28570-6_32.'
short: 'A. Rinkowski, D. Kundisch, in: Design for Better Futures: Beyond the Science
of the Artificial. Prototypes and Research-in-Progress, Springer, 2026, pp. 367–374.'
conference:
end_date: 2026-06-10
location: Münster
name: The 21st International Conference on Design Science Research in Information
Systems and Technology (DESRIST 2026)
start_date: 2026-06-08
date_created: 2026-06-09T12:06:42Z
date_updated: 2026-06-12T08:52:53Z
department:
- _id: '276'
doi: 10.1007/978-3-032-28570-6_32
intvolume: ' 16607'
language:
- iso: eng
page: 367-374
publication: 'Design for Better Futures: Beyond the Science of the Artificial. Prototypes
and Research-in-Progress'
publication_status: epub_ahead
publisher: Springer
related_material:
link:
- relation: confirmation
url: https://link.springer.com/chapter/10.1007/978-3-032-28570-6_32
series_title: Lecture Notes in Computer Science
status: public
title: Developing AI Literacy of Novice Adult Learners Outside of Formal Education
Settings – a Prototype
type: conference
user_id: '16205'
volume: 16607
year: '2026'
...
---
_id: '65857'
abstract:
- lang: eng
text: 'This paper presents a holistic framework for the transition from diesel to
electric bus networks, crucial for meeting EU regulations targeting 100% zero-emission
urban buses by 2035. We employ a two-phase solution framework: in phase 1, we
solve the Charging Location and Electric Vehicle Scheduling Problem to generate
vehicle schedules that are feasible for electric operation; in phase 2, these
schedules serve as input to a multi-period transition planning model that minimizes
the total cost of ownership while determining fleet replacement and charging infrastructure
deployment. Our experiments show that schedules obtained from solving the integrated
charging location and vehicle scheduling problem significantly outperform traditional
methods, resulting in lower total cost of ownership. Additionally, transition
plans reduce local emissions by up to 85% compared to a diesel-only scenario.
We find that vehicle rotations with long distances and sufficient idle time are
prioritized for electrification, enabling earlier emission reductions and cost
savings. This highlights the importance of adopting vehicle scheduling tailored
for electric buses, rather than relying on legacy diesel schedules.'
article_number: '102008'
article_type: original
author:
- first_name: Miriam
full_name: Stumpe, Miriam
id: '64135'
last_name: Stumpe
- first_name: David
full_name: Rößler-von Saß, David
last_name: Rößler-von Saß
- first_name: Natalia
full_name: Kliewer, Natalia
last_name: Kliewer
- first_name: Guido
full_name: Schryen, Guido
id: '72850'
last_name: Schryen
citation:
ama: Stumpe M, Rößler-von Saß D, Kliewer N, Schryen G. Impact of vehicle scheduling
and strategic transition planning on zero-emission bus systems. Transportation
Research Interdisciplinary Perspectives. 2026;38. doi:10.1016/j.trip.2026.102008
apa: Stumpe, M., Rößler-von Saß, D., Kliewer, N., & Schryen, G. (2026). Impact
of vehicle scheduling and strategic transition planning on zero-emission bus systems.
Transportation Research Interdisciplinary Perspectives, 38, Article
102008. https://doi.org/10.1016/j.trip.2026.102008
bibtex: '@article{Stumpe_Rößler-von Saß_Kliewer_Schryen_2026, title={Impact of vehicle
scheduling and strategic transition planning on zero-emission bus systems}, volume={38},
DOI={10.1016/j.trip.2026.102008},
number={102008}, journal={Transportation Research Interdisciplinary Perspectives},
publisher={Elsevier BV}, author={Stumpe, Miriam and Rößler-von Saß, David and
Kliewer, Natalia and Schryen, Guido}, year={2026} }'
chicago: Stumpe, Miriam, David Rößler-von Saß, Natalia Kliewer, and Guido Schryen.
“Impact of Vehicle Scheduling and Strategic Transition Planning on Zero-Emission
Bus Systems.” Transportation Research Interdisciplinary Perspectives 38
(2026). https://doi.org/10.1016/j.trip.2026.102008.
ieee: 'M. Stumpe, D. Rößler-von Saß, N. Kliewer, and G. Schryen, “Impact of vehicle
scheduling and strategic transition planning on zero-emission bus systems,” Transportation
Research Interdisciplinary Perspectives, vol. 38, Art. no. 102008, 2026, doi:
10.1016/j.trip.2026.102008.'
mla: Stumpe, Miriam, et al. “Impact of Vehicle Scheduling and Strategic Transition
Planning on Zero-Emission Bus Systems.” Transportation Research Interdisciplinary
Perspectives, vol. 38, 102008, Elsevier BV, 2026, doi:10.1016/j.trip.2026.102008.
short: M. Stumpe, D. Rößler-von Saß, N. Kliewer, G. Schryen, Transportation Research
Interdisciplinary Perspectives 38 (2026).
date_created: 2026-06-13T06:38:22Z
date_updated: 2026-06-13T06:46:16Z
ddc:
- '000'
department:
- _id: '277'
doi: 10.1016/j.trip.2026.102008
file:
- access_level: closed
content_type: application/pdf
creator: schryen
date_created: 2026-06-13T06:45:51Z
date_updated: 2026-06-13T06:45:51Z
file_id: '65858'
file_name: ELSEVIER ARTICLE.pdf
file_size: 1379145
relation: main_file
success: 1
file_date_updated: 2026-06-13T06:45:51Z
has_accepted_license: '1'
intvolume: ' 38'
keyword:
- Electric bus
- Multi-period planning
- Electric vehicle scheduling
- Charging infrastructure
- Fleet replacement
language:
- iso: eng
publication: Transportation Research Interdisciplinary Perspectives
publication_identifier:
issn:
- 2590-1982
publication_status: published
publisher: Elsevier BV
status: public
title: Impact of vehicle scheduling and strategic transition planning on zero-emission
bus systems
type: journal_article
user_id: '72850'
volume: 38
year: '2026'
...
---
_id: '61366'
author:
- first_name: Guy
full_name: Paré, Guy
last_name: Paré
- first_name: Gerit
full_name: Wagner, Gerit
last_name: Wagner
- first_name: Mary
full_name: Tate, Mary
last_name: Tate
- first_name: Guido
full_name: Schryen, Guido
id: '72850'
last_name: Schryen
- first_name: Mathieu
full_name: Templier, Mathieu
last_name: Templier
citation:
ama: 'Paré G, Wagner G, Tate M, Schryen G, Templier M. Theorising Forward: Positioning
Deductive Elaboration in the Information Systems Research Repertoire. European
Journal of Information Systems. 2026;35(3):555-579. doi:10.1080/0960085x.2025.2550403'
apa: 'Paré, G., Wagner, G., Tate, M., Schryen, G., & Templier, M. (2026). Theorising
Forward: Positioning Deductive Elaboration in the Information Systems Research
Repertoire. European Journal of Information Systems, 35(3), 555–579.
https://doi.org/10.1080/0960085x.2025.2550403'
bibtex: '@article{Paré_Wagner_Tate_Schryen_Templier_2026, title={Theorising Forward:
Positioning Deductive Elaboration in the Information Systems Research Repertoire},
volume={35}, DOI={10.1080/0960085x.2025.2550403},
number={3}, journal={European Journal of Information Systems}, publisher={Informa
UK Limited}, author={Paré, Guy and Wagner, Gerit and Tate, Mary and Schryen, Guido
and Templier, Mathieu}, year={2026}, pages={555–579} }'
chicago: 'Paré, Guy, Gerit Wagner, Mary Tate, Guido Schryen, and Mathieu Templier.
“Theorising Forward: Positioning Deductive Elaboration in the Information Systems
Research Repertoire.” European Journal of Information Systems 35, no. 3
(2026): 555–79. https://doi.org/10.1080/0960085x.2025.2550403.'
ieee: 'G. Paré, G. Wagner, M. Tate, G. Schryen, and M. Templier, “Theorising Forward:
Positioning Deductive Elaboration in the Information Systems Research Repertoire,”
European Journal of Information Systems, vol. 35, no. 3, pp. 555–579, 2026,
doi: 10.1080/0960085x.2025.2550403.'
mla: 'Paré, Guy, et al. “Theorising Forward: Positioning Deductive Elaboration in
the Information Systems Research Repertoire.” European Journal of Information
Systems, vol. 35, no. 3, Informa UK Limited, 2026, pp. 555–79, doi:10.1080/0960085x.2025.2550403.'
short: G. Paré, G. Wagner, M. Tate, G. Schryen, M. Templier, European Journal of
Information Systems 35 (2026) 555–579.
date_created: 2025-09-18T13:02:55Z
date_updated: 2026-06-13T06:49:10Z
ddc:
- '000'
department:
- _id: '277'
doi: 10.1080/0960085x.2025.2550403
file:
- access_level: closed
content_type: application/pdf
creator: schryen
date_created: 2026-06-13T06:49:02Z
date_updated: 2026-06-13T06:49:02Z
file_id: '65859'
file_name: ELSEVIER PUBLICATION - Theorising forward positioning deductive elaboration
in the Information Systems research repertoire.pdf
file_size: 1534733
relation: main_file
success: 1
file_date_updated: 2026-06-13T06:49:02Z
has_accepted_license: '1'
intvolume: ' 35'
issue: '3'
language:
- iso: eng
page: 555-579
publication: European Journal of Information Systems
publication_identifier:
issn:
- 0960-085X
- 1476-9344
publication_status: published
publisher: Informa UK Limited
status: public
title: 'Theorising Forward: Positioning Deductive Elaboration in the Information Systems
Research Repertoire'
type: journal_article
user_id: '72850'
volume: 35
year: '2026'
...
---
_id: '61410'
abstract:
- lang: eng
text: "Purpose: The purpose of this study is to identify, analyze, and explain the
implications that could\r\narise for service settings if AI systems develop, or
are perceived to develop, consciousness – the\r\nability to acknowledge their
own existence and the capacity for positive or negative experiences.\r\n\r\nDesign/methodology/approach:
This study proposes and explores four hypothetical scenarios in\r\nwhich conscious
AI in service could manifest. We contextualize our resulting typology in the\r\nhealth
service context and integrate extant literature on technology-enabled service,
AI\r\nconsciousness, and AI ethics into the narrative.\r\n\r\nFindings: This study
provides a unique theoretical contribution to service research in the form of\r\na
Type IV theory. It enables future service researchers to apprehend, explain, and
predict how\r\nfunctionally conscious AI in service might unfold.\r\n\r\nOriginality:
An increasingly prolific public discourse acknowledges that conscious AI systems\r\nmay
emerge. Against this backdrop, this study aims to systematically explore a question
that is\r\nperhaps the most critical and timely, but also inherently speculative,
in relation to AI in service\r\nresearch by introducing much-needed theory and
terminology.\r\n\r\nPractical implications: The ethical use of conscious AI in
service could emerge as a distinct\r\ncompetitive advantage in the future. Achieving
this outcome involves speculative yet actionable\r\nrecommendations that include
training, guiding, and controlling how humans engage with such\r\nsystems, developing
appropriate wellbeing protocols for functionally conscious AI systems, and\r\nestablishing
AI rights and governance frameworks."
article_type: original
author:
- first_name: Christoph
full_name: Breidbach, Christoph
last_name: Breidbach
- first_name: Casper Ferm
full_name: Lars-Erik, Casper Ferm
last_name: Lars-Erik
- first_name: Paul
full_name: Maglio, Paul
last_name: Maglio
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Jochen
full_name: Wirtz, Jochen
last_name: Wirtz
- first_name: Alex
full_name: Twigg, Alex
last_name: Twigg
citation:
ama: Breidbach C, Lars-Erik CF, Maglio P, Beverungen D, Wirtz J, Twigg A. Conscious
Artificial Intelligence in Service. Journal of Service Management. 2026;37(4):597-621.
doi:10.1108/JOSM-12-2024-0536
apa: Breidbach, C., Lars-Erik, C. F., Maglio, P., Beverungen, D., Wirtz, J., &
Twigg, A. (2026). Conscious Artificial Intelligence in Service. Journal of
Service Management, 37(4), 597–621. https://doi.org/10.1108/JOSM-12-2024-0536
bibtex: '@article{Breidbach_Lars-Erik_Maglio_Beverungen_Wirtz_Twigg_2026, title={Conscious
Artificial Intelligence in Service}, volume={37}, DOI={10.1108/JOSM-12-2024-0536},
number={4}, journal={Journal of Service Management}, publisher={Emerald}, author={Breidbach,
Christoph and Lars-Erik, Casper Ferm and Maglio, Paul and Beverungen, Daniel and
Wirtz, Jochen and Twigg, Alex}, year={2026}, pages={597–621} }'
chicago: 'Breidbach, Christoph, Casper Ferm Lars-Erik, Paul Maglio, Daniel Beverungen,
Jochen Wirtz, and Alex Twigg. “Conscious Artificial Intelligence in Service.”
Journal of Service Management 37, no. 4 (2026): 597–621. https://doi.org/10.1108/JOSM-12-2024-0536.'
ieee: 'C. Breidbach, C. F. Lars-Erik, P. Maglio, D. Beverungen, J. Wirtz, and A.
Twigg, “Conscious Artificial Intelligence in Service,” Journal of Service Management,
vol. 37, no. 4, pp. 597–621, 2026, doi: 10.1108/JOSM-12-2024-0536.'
mla: Breidbach, Christoph, et al. “Conscious Artificial Intelligence in Service.”
Journal of Service Management, vol. 37, no. 4, Emerald, 2026, pp. 597–621,
doi:10.1108/JOSM-12-2024-0536.
short: C. Breidbach, C.F. Lars-Erik, P. Maglio, D. Beverungen, J. Wirtz, A. Twigg,
Journal of Service Management 37 (2026) 597–621.
date_created: 2025-09-23T11:47:47Z
date_updated: 2026-07-10T12:43:48Z
ddc:
- '380'
department:
- _id: '195'
doi: 10.1108/JOSM-12-2024-0536
file:
- access_level: closed
content_type: application/pdf
creator: dabe
date_created: 2025-11-10T10:20:48Z
date_updated: 2025-11-10T10:20:48Z
file_id: '62150'
file_name: Breidbach et al, 2025_Conscious AI in Service_w link.pdf
file_size: 743479
relation: main_file
success: 1
file_date_updated: 2025-11-10T10:20:48Z
has_accepted_license: '1'
intvolume: ' 37'
issue: '4'
keyword:
- AI
- AI consciousness
- AI ethics
- service systems
language:
- iso: eng
main_file_link:
- open_access: '1'
url: https://www.emerald.com/josm/article/37/4/597/1304514/Conscious-artificial-intelligence-in-service
oa: '1'
page: 597-621
publication: Journal of Service Management
publication_status: published
publisher: Emerald
quality_controlled: '1'
status: public
title: Conscious Artificial Intelligence in Service
type: journal_article
user_id: '59677'
volume: 37
year: '2026'
...