---
_id: '58150'
author:
- first_name: Guido
  full_name: Schryen, Guido
  id: '72850'
  last_name: Schryen
- first_name: Mauricio
  full_name: Marrone, Mauricio
  last_name: Marrone
- first_name: Jack
  full_name: Yang, Jack
  last_name: Yang
citation:
  ama: Schryen G, Marrone M, Yang J. Exploring the Scope of Generative AI in Literature
    Review Development. <i>Electronic Markets</i>. Published online 2025.
  apa: Schryen, G., Marrone, M., &#38; Yang, J. (2025). Exploring the Scope of Generative
    AI in Literature Review Development. <i>Electronic Markets</i>.
  bibtex: '@article{Schryen_Marrone_Yang_2025, title={Exploring the Scope of Generative
    AI in Literature Review Development}, journal={Electronic Markets}, author={Schryen,
    Guido and Marrone, Mauricio and Yang, Jack}, year={2025} }'
  chicago: Schryen, Guido, Mauricio Marrone, and Jack Yang. “Exploring the Scope of
    Generative AI in Literature Review Development.” <i>Electronic Markets</i>, 2025.
  ieee: G. Schryen, M. Marrone, and J. Yang, “Exploring the Scope of Generative AI
    in Literature Review Development,” <i>Electronic Markets</i>, 2025.
  mla: Schryen, Guido, et al. “Exploring the Scope of Generative AI in Literature
    Review Development.” <i>Electronic Markets</i>, 2025.
  short: G. Schryen, M. Marrone, J. Yang, Electronic Markets (2025).
date_created: 2025-01-10T15:13:23Z
date_updated: 2025-01-10T16:51:02Z
ddc:
- '000'
department:
- _id: '277'
file:
- access_level: open_access
  content_type: application/pdf
  creator: mateskam
  date_created: 2025-01-10T16:50:54Z
  date_updated: 2025-01-10T16:50:54Z
  file_id: '58152'
  file_name: Electronic Markets - Exploring the Scope of Generative AI in Literature
    Review Development - Preprint.pdf
  file_size: 4950416
  relation: main_file
file_date_updated: 2025-01-10T16:50:54Z
has_accepted_license: '1'
language:
- iso: eng
oa: '1'
publication: Electronic Markets
status: public
title: Exploring the Scope of Generative AI in Literature Review Development
type: journal_article
user_id: '51811'
year: '2025'
...
---
_id: '59182'
alternative_title:
- Proceedings of the 18th International Conference on Wirtschaftsinformatik, Paderborn,
  Germany, 2023, Vol. 3
citation:
  ama: Beverungen D, Lehrer C, Trier M, eds. <i>Transforming the Digitally Sustainable
    Enterprise</i>. Springer Nature Switzerland; 2025. doi:<a href="https://doi.org/10.1007/978-3-031-80125-9">10.1007/978-3-031-80125-9</a>
  apa: Beverungen, D., Lehrer, C., &#38; Trier, M. (Eds.). (2025). <i>Transforming
    the Digitally Sustainable Enterprise</i>. Springer Nature Switzerland. <a href="https://doi.org/10.1007/978-3-031-80125-9">https://doi.org/10.1007/978-3-031-80125-9</a>
  bibtex: '@book{Beverungen_Lehrer_Trier_2025, place={Cham}, title={Transforming the
    Digitally Sustainable Enterprise}, DOI={<a href="https://doi.org/10.1007/978-3-031-80125-9">10.1007/978-3-031-80125-9</a>},
    publisher={Springer Nature Switzerland}, year={2025} }'
  chicago: 'Beverungen, Daniel, Christiane Lehrer, and Matthias Trier, eds. <i>Transforming
    the Digitally Sustainable Enterprise</i>. Cham: Springer Nature Switzerland, 2025.
    <a href="https://doi.org/10.1007/978-3-031-80125-9">https://doi.org/10.1007/978-3-031-80125-9</a>.'
  ieee: 'D. Beverungen, C. Lehrer, and M. Trier, Eds., <i>Transforming the Digitally
    Sustainable Enterprise</i>. Cham: Springer Nature Switzerland, 2025.'
  mla: Beverungen, Daniel, et al., editors. <i>Transforming the Digitally Sustainable
    Enterprise</i>. Springer Nature Switzerland, 2025, doi:<a href="https://doi.org/10.1007/978-3-031-80125-9">10.1007/978-3-031-80125-9</a>.
  short: D. Beverungen, C. Lehrer, M. Trier, eds., Transforming the Digitally Sustainable
    Enterprise, Springer Nature Switzerland, Cham, 2025.
date_created: 2025-03-28T14:53:09Z
date_updated: 2025-03-28T14:54:46Z
department:
- _id: '526'
doi: 10.1007/978-3-031-80125-9
editor:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Christiane
  full_name: Lehrer, Christiane
  last_name: Lehrer
- first_name: Matthias
  full_name: Trier, Matthias
  id: '72744'
  last_name: Trier
language:
- iso: eng
place: Cham
publication_identifier:
  isbn:
  - '9783031801242'
  - '9783031801259'
  issn:
  - 2195-4968
  - 2195-4976
publication_status: published
publisher: Springer Nature Switzerland
status: public
title: Transforming the Digitally Sustainable Enterprise
type: book_editor
user_id: '21671'
year: '2025'
...
---
_id: '59287'
alternative_title:
- Proceedings of the 18th International Conference on Wirtschaftsinformatik, Paderborn,
  Germany, 2023, Vol. 2
citation:
  ama: Beverungen D, Lehrer C, Trier M, eds. <i>Solutions and Technologies for Responsible
    Digitalization</i>. Springer Nature Switzerland; 2025. doi:<a href="https://doi.org/10.1007/978-3-031-80122-8">10.1007/978-3-031-80122-8</a>
  apa: Beverungen, D., Lehrer, C., &#38; Trier, M. (Eds.). (2025). <i>Solutions and
    Technologies for Responsible Digitalization</i>. Springer Nature Switzerland.
    <a href="https://doi.org/10.1007/978-3-031-80122-8">https://doi.org/10.1007/978-3-031-80122-8</a>
  bibtex: '@book{Beverungen_Lehrer_Trier_2025, place={Cham}, title={Solutions and
    Technologies for Responsible Digitalization}, DOI={<a href="https://doi.org/10.1007/978-3-031-80122-8">10.1007/978-3-031-80122-8</a>},
    publisher={Springer Nature Switzerland}, year={2025} }'
  chicago: 'Beverungen, Daniel, Christiane Lehrer, and Matthias Trier, eds. <i>Solutions
    and Technologies for Responsible Digitalization</i>. Cham: Springer Nature Switzerland,
    2025. <a href="https://doi.org/10.1007/978-3-031-80122-8">https://doi.org/10.1007/978-3-031-80122-8</a>.'
  ieee: 'D. Beverungen, C. Lehrer, and M. Trier, Eds., <i>Solutions and Technologies
    for Responsible Digitalization</i>. Cham: Springer Nature Switzerland, 2025.'
  mla: Beverungen, Daniel, et al., editors. <i>Solutions and Technologies for Responsible
    Digitalization</i>. Springer Nature Switzerland, 2025, doi:<a href="https://doi.org/10.1007/978-3-031-80122-8">10.1007/978-3-031-80122-8</a>.
  short: D. Beverungen, C. Lehrer, M. Trier, eds., Solutions and Technologies for
    Responsible Digitalization, Springer Nature Switzerland, Cham, 2025.
date_created: 2025-04-03T08:16:56Z
date_updated: 2025-04-03T08:17:32Z
department:
- _id: '526'
doi: 10.1007/978-3-031-80122-8
editor:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Christiane
  full_name: Lehrer, Christiane
  last_name: Lehrer
- first_name: Matthias
  full_name: Trier, Matthias
  id: '72744'
  last_name: Trier
language:
- iso: eng
place: Cham
publication_identifier:
  isbn:
  - '9783031801211'
  - '9783031801228'
  issn:
  - 2195-4968
  - 2195-4976
publication_status: published
publisher: Springer Nature Switzerland
status: public
title: Solutions and Technologies for Responsible Digitalization
type: book_editor
user_id: '21671'
year: '2025'
...
---
_id: '60534'
author:
- first_name: Christian
  full_name: Vorbohle, Christian
  id: '29951'
  last_name: Vorbohle
citation:
  ama: 'Vorbohle C. Toward Design Principles to Enhance Visual Inquiry Tools for Ecosystem
    Design. In: <i>Proceedings of the Business Model Conference 2025</i>.'
  apa: Vorbohle, C. (n.d.). Toward Design Principles to Enhance Visual Inquiry Tools
    for Ecosystem Design. <i>Proceedings of the Business Model Conference 2025</i>.
    Business Model Conference 2025, Oulu, Finland.
  bibtex: '@inproceedings{Vorbohle, title={Toward Design Principles to Enhance Visual
    Inquiry Tools for Ecosystem Design}, booktitle={Proceedings of the Business Model
    Conference 2025}, author={Vorbohle, Christian} }'
  chicago: Vorbohle, Christian. “Toward Design Principles to Enhance Visual Inquiry
    Tools for Ecosystem Design.” In <i>Proceedings of the Business Model Conference
    2025</i>, n.d.
  ieee: C. Vorbohle, “Toward Design Principles to Enhance Visual Inquiry Tools for
    Ecosystem Design,” presented at the Business Model Conference 2025, Oulu, Finland.
  mla: Vorbohle, Christian. “Toward Design Principles to Enhance Visual Inquiry Tools
    for Ecosystem Design.” <i>Proceedings of the Business Model Conference 2025</i>.
  short: 'C. Vorbohle, in: Proceedings of the Business Model Conference 2025, n.d.'
conference:
  end_date: 2025-06-12
  location: Oulu, Finland
  name: Business Model Conference 2025
  start_date: 2025-06-10
date_created: 2025-07-07T13:01:23Z
date_updated: 2025-07-07T14:29:14Z
department:
- _id: '276'
language:
- iso: eng
publication: Proceedings of the Business Model Conference 2025
publication_status: accepted
status: public
title: Toward Design Principles to Enhance Visual Inquiry Tools for Ecosystem Design
type: conference
user_id: '16205'
year: '2025'
...
---
_id: '60169'
abstract:
- lang: eng
  text: "<jats:title>Abstract</jats:title>\r\n          <jats:p>Data ecosystems can
    generate valuable business opportunities, but research on their emergence within
    specific industries is limited. The cultural event industry is characterized by
    a multifaceted cultural landscape and a fragmented and heterogeneous market of
    cultural event platforms. The emerging German cultural data ecosystem, envisioned
    to share event data in a data space, could foster data-driven innovation and enhance
    value creation in the cultural event industry. Yet, following the ecosystem-as-structure
    view, the platforms’ willingness to participate in the cultural data ecosystem
    depends on whether their business model aligns with at least one of the focal
    value propositions of the cultural data ecosystem. In this paper, we develop a
    taxonomy of cultural event platform business models, and derive six archetypes.
    Additionally, we interview industry representatives of these archetypes to shed
    light on the benefits and obstacles when participating in the cultural data ecosystem,
    and to identify potential focal value propositions, corresponding actor roles,
    and activities. Our work contributes to the discussion on taxonomies of data-sharing
    business models and the emergence of data ecosystems in the cultural event industry.</jats:p>"
article_number: '47'
author:
- first_name: Maike
  full_name: Althaus, Maike
  id: '61896'
  last_name: Althaus
- first_name: Christian
  full_name: Vorbohle, Christian
  id: '29951'
  last_name: Vorbohle
- first_name: Michelle
  full_name: Müller, Michelle
  id: '50286'
  last_name: Müller
- first_name: Dennis
  full_name: Kundisch, Dennis
  id: '21117'
  last_name: Kundisch
citation:
  ama: 'Althaus M, Vorbohle C, Müller M, Kundisch D. Setting the stage for a flourishing
    cultural data ecosystem: A spotlight on business models of cultural event platforms.
    <i>Electronic Markets</i>. 2025;35(1). doi:<a href="https://doi.org/10.1007/s12525-025-00790-y">10.1007/s12525-025-00790-y</a>'
  apa: 'Althaus, M., Vorbohle, C., Müller, M., &#38; Kundisch, D. (2025). Setting
    the stage for a flourishing cultural data ecosystem: A spotlight on business models
    of cultural event platforms. <i>Electronic Markets</i>, <i>35</i>(1), Article
    47. <a href="https://doi.org/10.1007/s12525-025-00790-y">https://doi.org/10.1007/s12525-025-00790-y</a>'
  bibtex: '@article{Althaus_Vorbohle_Müller_Kundisch_2025, title={Setting the stage
    for a flourishing cultural data ecosystem: A spotlight on business models of cultural
    event platforms}, volume={35}, DOI={<a href="https://doi.org/10.1007/s12525-025-00790-y">10.1007/s12525-025-00790-y</a>},
    number={147}, journal={Electronic Markets}, publisher={Springer Science and Business
    Media LLC}, author={Althaus, Maike and Vorbohle, Christian and Müller, Michelle
    and Kundisch, Dennis}, year={2025} }'
  chicago: 'Althaus, Maike, Christian Vorbohle, Michelle Müller, and Dennis Kundisch.
    “Setting the Stage for a Flourishing Cultural Data Ecosystem: A Spotlight on Business
    Models of Cultural Event Platforms.” <i>Electronic Markets</i> 35, no. 1 (2025).
    <a href="https://doi.org/10.1007/s12525-025-00790-y">https://doi.org/10.1007/s12525-025-00790-y</a>.'
  ieee: 'M. Althaus, C. Vorbohle, M. Müller, and D. Kundisch, “Setting the stage for
    a flourishing cultural data ecosystem: A spotlight on business models of cultural
    event platforms,” <i>Electronic Markets</i>, vol. 35, no. 1, Art. no. 47, 2025,
    doi: <a href="https://doi.org/10.1007/s12525-025-00790-y">10.1007/s12525-025-00790-y</a>.'
  mla: 'Althaus, Maike, et al. “Setting the Stage for a Flourishing Cultural Data
    Ecosystem: A Spotlight on Business Models of Cultural Event Platforms.” <i>Electronic
    Markets</i>, vol. 35, no. 1, 47, Springer Science and Business Media LLC, 2025,
    doi:<a href="https://doi.org/10.1007/s12525-025-00790-y">10.1007/s12525-025-00790-y</a>.'
  short: M. Althaus, C. Vorbohle, M. Müller, D. Kundisch, Electronic Markets 35 (2025).
date_created: 2025-06-10T13:51:24Z
date_updated: 2025-07-08T09:32:32Z
department:
- _id: '276'
doi: 10.1007/s12525-025-00790-y
intvolume: '        35'
issue: '1'
language:
- iso: eng
publication: Electronic Markets
publication_identifier:
  issn:
  - 1019-6781
  - 1422-8890
publication_status: published
publisher: Springer Science and Business Media LLC
status: public
title: 'Setting the stage for a flourishing cultural data ecosystem: A spotlight on
  business models of cultural event platforms'
type: journal_article
user_id: '16205'
volume: 35
year: '2025'
...
---
_id: '60549'
author:
- first_name: Michelle
  full_name: Müller, Michelle
  id: '50286'
  last_name: Müller
citation:
  ama: 'Müller M. Guardians of Giving – An Empirical Analysis of the Relationship
    between Charitable Crowdfunding and Acquisitive Crime,” Proceedings of the 33rd
    European Conference on Information Systems (ECIS). In: <i>Proceedings of the 33rd
    European Conference on Information Systems (ECIS)</i>.'
  apa: Müller, M. (n.d.). Guardians of Giving – An Empirical Analysis of the Relationship
    between Charitable Crowdfunding and Acquisitive Crime,” Proceedings of the 33rd
    European Conference on Information Systems (ECIS). <i>Proceedings of the 33rd
    European Conference on Information Systems (ECIS)</i>. 33rd European Conference
    on Information Systems (ECIS), Amman, Jordan.
  bibtex: '@inproceedings{Müller, title={Guardians of Giving – An Empirical Analysis
    of the Relationship between Charitable Crowdfunding and Acquisitive Crime,” Proceedings
    of the 33rd European Conference on Information Systems (ECIS)}, booktitle={Proceedings
    of the 33rd European Conference on Information Systems (ECIS)}, author={Müller,
    Michelle} }'
  chicago: Müller, Michelle. “Guardians of Giving – An Empirical Analysis of the Relationship
    between Charitable Crowdfunding and Acquisitive Crime,” Proceedings of the 33rd
    European Conference on Information Systems (ECIS).” In <i>Proceedings of the 33rd
    European Conference on Information Systems (ECIS)</i>, n.d.
  ieee: M. Müller, “Guardians of Giving – An Empirical Analysis of the Relationship
    between Charitable Crowdfunding and Acquisitive Crime,” Proceedings of the 33rd
    European Conference on Information Systems (ECIS),” presented at the 33rd European
    Conference on Information Systems (ECIS), Amman, Jordan.
  mla: Müller, Michelle. “Guardians of Giving – An Empirical Analysis of the Relationship
    between Charitable Crowdfunding and Acquisitive Crime,” Proceedings of the 33rd
    European Conference on Information Systems (ECIS).” <i>Proceedings of the 33rd
    European Conference on Information Systems (ECIS)</i>.
  short: 'M. Müller, in: Proceedings of the 33rd European Conference on Information
    Systems (ECIS), n.d.'
conference:
  location: Amman, Jordan
  name: 33rd European Conference on Information Systems (ECIS)
date_created: 2025-07-08T09:30:38Z
date_updated: 2025-07-09T09:37:34Z
department:
- _id: '276'
language:
- iso: eng
main_file_link:
- url: https://aisel.aisnet.org/ecis2025/gov_platform/gov_platform/4/
publication: Proceedings of the 33rd European Conference on Information Systems (ECIS)
publication_status: accepted
status: public
title: Guardians of Giving – An Empirical Analysis of the Relationship between Charitable
  Crowdfunding and Acquisitive Crime,” Proceedings of the 33rd European Conference
  on Information Systems (ECIS)
type: conference
user_id: '16205'
year: '2025'
...
---
_id: '60680'
abstract:
- lang: eng
  text: "Classical machine learning techniques often struggle with overfitting and
    unreliable predictions when exposed to novel conditions. Introducing causality
    into the modelling process offers a promising way to mitigate these challenges
    by enhancing predictive robustness. However, constructing an initial causal graph
    manually using domain knowledge is time-consuming, particularly in complex time
    series with numerous variables. To address this, causal discovery algorithms can
    provide a preliminary causal structure that domain experts can refine. This study
    investigates causal feature selection with domain knowledge using a data center
    system as an example. We use simulated time-series data to compare \r\ndifferent
    causal feature selection with traditional machine-learning feature selection methods.
    Our results show that predictions based on causal features are more robust compared
    to those derived from traditional methods. These findings underscore the potential
    of combining causal discovery algorithms with human expertise to improve machine
    learning applications."
author:
- first_name: David Ricardo
  full_name: Zapata Gonzalez, David Ricardo
  id: '105506'
  last_name: Zapata Gonzalez
- first_name: Marcel
  full_name: Meyer, Marcel
  id: '105120'
  last_name: Meyer
- first_name: Oliver
  full_name: Müller, Oliver
  id: '72849'
  last_name: Müller
citation:
  ama: 'Zapata Gonzalez DR, Meyer M, Müller O. Bridging the gap between data-driven
    and theory-driven modelling – leveraging causal machine learning for integrative
    modelling of dynamical systems. In: ; 2025.'
  apa: Zapata Gonzalez, D. R., Meyer, M., &#38; Müller, O. (2025). <i>Bridging the
    gap between data-driven and theory-driven modelling – leveraging causal machine
    learning for integrative modelling of dynamical systems</i>. European Conference
    on Information Systems, Amman, Jordan.
  bibtex: '@inproceedings{Zapata Gonzalez_Meyer_Müller_2025, title={Bridging the gap
    between data-driven and theory-driven modelling – leveraging causal machine learning
    for integrative modelling of dynamical systems}, author={Zapata Gonzalez, David
    Ricardo and Meyer, Marcel and Müller, Oliver}, year={2025} }'
  chicago: Zapata Gonzalez, David Ricardo, Marcel Meyer, and Oliver Müller. “Bridging
    the Gap between Data-Driven and Theory-Driven Modelling – Leveraging Causal Machine
    Learning for Integrative Modelling of Dynamical Systems,” 2025.
  ieee: D. R. Zapata Gonzalez, M. Meyer, and O. Müller, “Bridging the gap between
    data-driven and theory-driven modelling – leveraging causal machine learning for
    integrative modelling of dynamical systems,” presented at the European Conference
    on Information Systems, Amman, Jordan, 2025.
  mla: Zapata Gonzalez, David Ricardo, et al. <i>Bridging the Gap between Data-Driven
    and Theory-Driven Modelling – Leveraging Causal Machine Learning for Integrative
    Modelling of Dynamical Systems</i>. 2025.
  short: 'D.R. Zapata Gonzalez, M. Meyer, O. Müller, in: 2025.'
conference:
  end_date: 18.06.2025
  location: Amman, Jordan
  name: European Conference on Information Systems
  start_date: 16.06.2025
date_created: 2025-07-21T07:52:03Z
date_updated: 2025-07-22T06:30:37Z
department:
- _id: '196'
keyword:
- Causal Machine Learning
- Causality in Time Series
- Causal Discovery
- Human-Machine  Collaboration
language:
- iso: eng
main_file_link:
- url: https://aisel.aisnet.org/ecis2025/bus_analytics/bus_analytics/2/
status: public
title: Bridging the gap between data-driven and theory-driven modelling – leveraging
  causal machine learning for integrative modelling of dynamical systems
type: conference
user_id: '72849'
year: '2025'
...
---
_id: '60004'
abstract:
- lang: eng
  text: Process mining has been established as a data-driven approach to analyze and
    improve business processes based on event data documented in event logs. A core
    assumption for meaningful analyses is that event data accurately represent the
    real-world execution of business processes in an organization. However, anecdotal
    evidence and recent case studies show that these aspects do not always align,
    and the business process management community is only beginning to investigate
    the mechanisms generating mismatches between process execution and event data.
    This study aims to identify the role of workarounds goal-directed deviations from
    standard processes performed by process participants to overcome obstacles– in
    this context. Through an inductive multiple case study of 13 workarounds in four
    organizations, three mismatch categories between event logs and real-world process
    execution related to workarounds are identified and explored. This study contributes
    to the literature by describing how workarounds can act as mechanisms that cause
    mismatches between process execution and event data, adding to the discussion
    on process drift and workaround mining. Furthermore, exploring the mismatch categories
    offers insights for practitioners and researchers on how to handle and interpret
    data quality issues in event data.
author:
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
- first_name: Bernd
  full_name: Löhr, Bernd
  id: '56760'
  last_name: Löhr
  orcid: 0000-0001-9581-4602
- first_name: Malte Fabian
  full_name: Reineke, Malte Fabian
  id: '60641'
  last_name: Reineke
- first_name: Agnes
  full_name: Aßbrock, Agnes
  last_name: Aßbrock
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: Bartelheimer C, Löhr B, Reineke MF, Aßbrock A, Beverungen D. Workarounds as
    a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study.
    <i>Business &#38; Information Systems Engineering</i>. Published online 2025.
    doi:<a href="https://doi.org/10.1007/s12599-025-00943-5">10.1007/s12599-025-00943-5</a>
  apa: Bartelheimer, C., Löhr, B., Reineke, M. F., Aßbrock, A., &#38; Beverungen,
    D. (2025). Workarounds as a Cause of Mismatches in Business Processes—Insights
    from a Multiple Case Study. <i>Business &#38; Information Systems Engineering</i>.
    <a href="https://doi.org/10.1007/s12599-025-00943-5">https://doi.org/10.1007/s12599-025-00943-5</a>
  bibtex: '@article{Bartelheimer_Löhr_Reineke_Aßbrock_Beverungen_2025, title={Workarounds
    as a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study},
    DOI={<a href="https://doi.org/10.1007/s12599-025-00943-5">10.1007/s12599-025-00943-5</a>},
    journal={Business &#38; Information Systems Engineering}, publisher={Springer
    Science and Business Media LLC}, author={Bartelheimer, Christian and Löhr, Bernd
    and Reineke, Malte Fabian and Aßbrock, Agnes and Beverungen, Daniel}, year={2025}
    }'
  chicago: Bartelheimer, Christian, Bernd Löhr, Malte Fabian Reineke, Agnes Aßbrock,
    and Daniel Beverungen. “Workarounds as a Cause of Mismatches in Business Processes—Insights
    from a Multiple Case Study.” <i>Business &#38; Information Systems Engineering</i>,
    2025. <a href="https://doi.org/10.1007/s12599-025-00943-5">https://doi.org/10.1007/s12599-025-00943-5</a>.
  ieee: 'C. Bartelheimer, B. Löhr, M. F. Reineke, A. Aßbrock, and D. Beverungen, “Workarounds
    as a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study,”
    <i>Business &#38; Information Systems Engineering</i>, 2025, doi: <a href="https://doi.org/10.1007/s12599-025-00943-5">10.1007/s12599-025-00943-5</a>.'
  mla: Bartelheimer, Christian, et al. “Workarounds as a Cause of Mismatches in Business
    Processes—Insights from a Multiple Case Study.” <i>Business &#38; Information
    Systems Engineering</i>, Springer Science and Business Media LLC, 2025, doi:<a
    href="https://doi.org/10.1007/s12599-025-00943-5">10.1007/s12599-025-00943-5</a>.
  short: C. Bartelheimer, B. Löhr, M.F. Reineke, A. Aßbrock, D. Beverungen, Business
    &#38; Information Systems Engineering (2025).
date_created: 2025-05-21T08:22:11Z
date_updated: 2025-08-12T11:35:26Z
department:
- _id: '195'
doi: 10.1007/s12599-025-00943-5
language:
- iso: eng
publication: Business & Information Systems Engineering
publication_identifier:
  issn:
  - 2363-7005
  - 1867-0202
publication_status: published
publisher: Springer Science and Business Media LLC
status: public
title: Workarounds as a Cause of Mismatches in Business Processes—Insights from a
  Multiple Case Study
type: journal_article
user_id: '56760'
year: '2025'
...
---
_id: '60958'
abstract:
- lang: eng
  text: Large Language Models (LLMs) excel in understanding, generating, and processing
    human language, with growing adoption in process mining. Process mining relies
    on event logs that capture explicit process knowledge; however, knowledge-intensive
    processes (KIPs) in domains such as healthcare and product development depend
    on tacit knowledge, which is often absent from event logs. To bridge this gap,
    this study proposes a LLM-based framework for mobilizing tacit process knowledge
    and enriching event logs. A proof-of-concept is demonstrated using a KIP-specific
    LLM-driven conversational agent built on GPT-4o. The results indicate that LLMs
    can capture tacit process knowledge through targeted queries and systematically
    integrate it into event logs. This study presents a novel approach combining LLMs,
    knowledge management, and process mining, advancing the understanding and management
    of KIPs by enhancing knowledge accessibility and documentation.
author:
- first_name: Katharina
  full_name: Brennig, Katharina
  last_name: Brennig
citation:
  ama: 'Brennig K. Revealing the Unspoken: Using LLMs to Mobilize and Enrich Tacit
    Knowledge in Event Logs of Knowledge-Intensive Processes. In: <i>AMCIS 2025 Proceedings.
    11.</i> ; 2025.'
  apa: 'Brennig, K. (2025). Revealing the Unspoken: Using LLMs to Mobilize and Enrich
    Tacit Knowledge in Event Logs of Knowledge-Intensive Processes. <i>AMCIS 2025
    Proceedings. 11.</i> Americas Conference on Information Systems, Montréal.'
  bibtex: '@inproceedings{Brennig_2025, title={Revealing the Unspoken: Using LLMs
    to Mobilize and Enrich Tacit Knowledge in Event Logs of Knowledge-Intensive Processes},
    booktitle={AMCIS 2025 Proceedings. 11.}, author={Brennig, Katharina}, year={2025}
    }'
  chicago: 'Brennig, Katharina. “Revealing the Unspoken: Using LLMs to Mobilize and
    Enrich Tacit Knowledge in Event Logs of Knowledge-Intensive Processes.” In <i>AMCIS
    2025 Proceedings. 11.</i>, 2025.'
  ieee: 'K. Brennig, “Revealing the Unspoken: Using LLMs to Mobilize and Enrich Tacit
    Knowledge in Event Logs of Knowledge-Intensive Processes,” presented at the Americas
    Conference on Information Systems, Montréal, 2025.'
  mla: 'Brennig, Katharina. “Revealing the Unspoken: Using LLMs to Mobilize and Enrich
    Tacit Knowledge in Event Logs of Knowledge-Intensive Processes.” <i>AMCIS 2025
    Proceedings. 11.</i>, 2025.'
  short: 'K. Brennig, in: AMCIS 2025 Proceedings. 11., 2025.'
conference:
  end_date: 2025-08-16
  location: Montréal
  name: Americas Conference on Information Systems
  start_date: 2025-08-14
date_created: 2025-08-20T07:03:37Z
date_updated: 2025-08-20T07:06:16Z
department:
- _id: '196'
keyword:
- Process Mining
- Large Language Model
- Knowledge Management
- Knowledge-Intensive Process
- Tacit Knowledge
language:
- iso: eng
main_file_link:
- url: https://aisel.aisnet.org/amcis2025/sig_svc/sig_svc/11/
publication: AMCIS 2025 Proceedings. 11.
related_material:
  link:
  - relation: confirmation
    url: https://aisel.aisnet.org/amcis2025/sig_svc/sig_svc/11/
status: public
title: 'Revealing the Unspoken: Using LLMs to Mobilize and Enrich Tacit Knowledge
  in Event Logs of Knowledge-Intensive Processes'
type: conference
user_id: '51905'
year: '2025'
...
---
_id: '61309'
abstract:
- lang: eng
  text: "Service ecosystems reshape service innovation by enabling value co-creation
    among diverse actors. However, small and medium-sized enterprises and public organizations
    face significant challenges navigating and leveraging these ecosystems due to
    resource constraints, knowledge gaps, and partnership difficulties. While digital
    innovation hubs have been introduced as potential intermediaries to foster innovation,
    existing models primarily focus on individual solutions and networking rather
    than orchestrating service innovation. This study investigates the design of a
    digital service innovation hub as an orchestrating entity that facilitates service
    innovation within ecosystems. Under the design science research paradigm, we analyze
    the challenges faced by small and medium-sized enterprises and public organizations
    and derive design requirements for these hubs. Based on 17 expert interviews and
    focus group validations, we define the problem\r\nspace and provide a requirements
    catalog for designing digital service innovation hubs as a step towards providing
    holistic support for service innovation initiatives."
author:
- first_name: Jannika Marie
  full_name: Schäfer, Jannika Marie
  id: '74374'
  last_name: Schäfer
- first_name: Jonas
  full_name: Liebschner, Jonas
  last_name: Liebschner
- first_name: Polina
  full_name: Rajko, Polina
  last_name: Rajko
- first_name: Henrik
  full_name: Cohnen, Henrik
  last_name: Cohnen
- first_name: Nina
  full_name: Lugmair, Nina
  last_name: Lugmair
- first_name: Daniel
  full_name: Heinz, Daniel
  last_name: Heinz
citation:
  ama: 'Schäfer JM, Liebschner J, Rajko P, Cohnen H, Lugmair N, Heinz D. Designing
    Digital Service Innovation Hubs: An Ecosystem Perspective on the Challenges and
    Requirements of SMEs and the Public Sector. In: <i>Proceedings of the 20th International
    Conference on Wirtschaftsinformatik (WI 2025)</i>. Association for Information
    Systems (AIS); 2025.'
  apa: 'Schäfer, J. M., Liebschner, J., Rajko, P., Cohnen, H., Lugmair, N., &#38;
    Heinz, D. (2025). Designing Digital Service Innovation Hubs: An Ecosystem Perspective
    on the Challenges and Requirements of SMEs and the Public Sector. <i>Proceedings
    of the 20th International Conference on Wirtschaftsinformatik (WI 2025)</i>. 20th
    International Conference on Wirtschaftsinformatik (WI 2025), Münster, Germany.'
  bibtex: '@inproceedings{Schäfer_Liebschner_Rajko_Cohnen_Lugmair_Heinz_2025, place={Münster,
    Germany}, title={Designing Digital Service Innovation Hubs: An Ecosystem Perspective
    on the Challenges and Requirements of SMEs and the Public Sector}, booktitle={Proceedings
    of the 20th International Conference on Wirtschaftsinformatik (WI 2025)}, publisher={Association
    for Information Systems (AIS)}, author={Schäfer, Jannika Marie and Liebschner,
    Jonas and Rajko, Polina and Cohnen, Henrik and Lugmair, Nina and Heinz, Daniel},
    year={2025} }'
  chicago: 'Schäfer, Jannika Marie, Jonas Liebschner, Polina Rajko, Henrik Cohnen,
    Nina Lugmair, and Daniel Heinz. “Designing Digital Service Innovation Hubs: An
    Ecosystem Perspective on the Challenges and Requirements of SMEs and the Public
    Sector.” In <i>Proceedings of the 20th International Conference on Wirtschaftsinformatik
    (WI 2025)</i>. Münster, Germany: Association for Information Systems (AIS), 2025.'
  ieee: 'J. M. Schäfer, J. Liebschner, P. Rajko, H. Cohnen, N. Lugmair, and D. Heinz,
    “Designing Digital Service Innovation Hubs: An Ecosystem Perspective on the Challenges
    and Requirements of SMEs and the Public Sector,” presented at the 20th International
    Conference on Wirtschaftsinformatik (WI 2025), Münster, Germany, 2025.'
  mla: 'Schäfer, Jannika Marie, et al. “Designing Digital Service Innovation Hubs:
    An Ecosystem Perspective on the Challenges and Requirements of SMEs and the Public
    Sector.” <i>Proceedings of the 20th International Conference on Wirtschaftsinformatik
    (WI 2025)</i>, Association for Information Systems (AIS), 2025.'
  short: 'J.M. Schäfer, J. Liebschner, P. Rajko, H. Cohnen, N. Lugmair, D. Heinz,
    in: Proceedings of the 20th International Conference on Wirtschaftsinformatik
    (WI 2025), Association for Information Systems (AIS), Münster, Germany, 2025.'
conference:
  end_date: 17.09.2025
  location: Münster, Germany
  name: 20th International Conference on Wirtschaftsinformatik (WI 2025)
  start_date: 14.09.2025
date_created: 2025-09-16T13:44:53Z
date_updated: 2025-09-16T13:46:05Z
department:
- _id: '195'
jel:
- M15
keyword:
- service innovation
- ecosystem
- innovation hubs
- SMEs
- public sector
language:
- iso: eng
place: Münster, Germany
project:
- _id: '1250'
  name: 'SHAPE : Gestaltung von Dienstleistungsentwicklungsprozessen und lnnovationspartnerschaften
    mit Unternehmen'
publication: Proceedings of the 20th International Conference on Wirtschaftsinformatik
  (WI 2025)
publication_status: published
publisher: Association for Information Systems (AIS)
status: public
title: 'Designing Digital Service Innovation Hubs: An Ecosystem Perspective on the
  Challenges and Requirements of SMEs and the Public Sector'
type: conference
user_id: '74374'
year: '2025'
...
---
_id: '61368'
author:
- first_name: Miriam
  full_name: Stumpe, Miriam
  id: '64135'
  last_name: Stumpe
- first_name: Philipp
  full_name: Speckenmeyer, Philipp
  id: '81294'
  last_name: Speckenmeyer
- first_name: Guido
  full_name: Schryen, Guido
  id: '72850'
  last_name: Schryen
- first_name: Lisa
  full_name: Kleinjohann, Lisa
  id: '15588'
  last_name: Kleinjohann
- first_name: Christoph
  full_name: Weskamp, Christoph
  id: '7826'
  last_name: Weskamp
citation:
  ama: 'Stumpe M, Speckenmeyer P, Schryen G, Kleinjohann L, Weskamp C. Planning a
    Swarm-Based Mobility System with Autonomous Vehicles for Sustainable and Flexible
    Transportation in Rural Areas. In: <i>Proceedings of the Thirty-First Americas
    Conference on Information Systems (AMCIS 2025)</i>. ; 2025.'
  apa: Stumpe, M., Speckenmeyer, P., Schryen, G., Kleinjohann, L., &#38; Weskamp,
    C. (2025). Planning a Swarm-Based Mobility System with Autonomous Vehicles for
    Sustainable and Flexible Transportation in Rural Areas. <i>Proceedings of the
    Thirty-First Americas Conference on Information Systems (AMCIS 2025)</i>.
  bibtex: '@inproceedings{Stumpe_Speckenmeyer_Schryen_Kleinjohann_Weskamp_2025, place={Montréal,
    Canada}, title={Planning a Swarm-Based Mobility System with Autonomous Vehicles
    for Sustainable and Flexible Transportation in Rural Areas}, booktitle={Proceedings
    of the Thirty-first Americas Conference on Information Systems (AMCIS 2025)},
    author={Stumpe, Miriam and Speckenmeyer, Philipp and Schryen, Guido and Kleinjohann,
    Lisa and Weskamp, Christoph}, year={2025} }'
  chicago: Stumpe, Miriam, Philipp Speckenmeyer, Guido Schryen, Lisa Kleinjohann,
    and Christoph Weskamp. “Planning a Swarm-Based Mobility System with Autonomous
    Vehicles for Sustainable and Flexible Transportation in Rural Areas.” In <i>Proceedings
    of the Thirty-First Americas Conference on Information Systems (AMCIS 2025)</i>.
    Montréal, Canada, 2025.
  ieee: M. Stumpe, P. Speckenmeyer, G. Schryen, L. Kleinjohann, and C. Weskamp, “Planning
    a Swarm-Based Mobility System with Autonomous Vehicles for Sustainable and Flexible
    Transportation in Rural Areas,” 2025.
  mla: Stumpe, Miriam, et al. “Planning a Swarm-Based Mobility System with Autonomous
    Vehicles for Sustainable and Flexible Transportation in Rural Areas.” <i>Proceedings
    of the Thirty-First Americas Conference on Information Systems (AMCIS 2025)</i>,
    2025.
  short: 'M. Stumpe, P. Speckenmeyer, G. Schryen, L. Kleinjohann, C. Weskamp, in:
    Proceedings of the Thirty-First Americas Conference on Information Systems (AMCIS
    2025), Montréal, Canada, 2025.'
date_created: 2025-09-18T13:12:26Z
date_updated: 2025-09-18T13:15:13Z
ddc:
- '000'
department:
- _id: '277'
file:
- access_level: open_access
  content_type: application/pdf
  creator: mateskam
  date_created: 2025-09-18T13:13:48Z
  date_updated: 2025-09-18T13:13:48Z
  file_id: '61369'
  file_name: AMCIS-2025-ERF-NeMobil.pdf
  file_size: 473555
  relation: main_file
file_date_updated: 2025-09-18T13:13:48Z
has_accepted_license: '1'
language:
- iso: eng
oa: '1'
place: Montréal, Canada
publication: Proceedings of the Thirty-first Americas Conference on Information Systems
  (AMCIS 2025)
status: public
title: Planning a Swarm-Based Mobility System with Autonomous Vehicles for Sustainable
  and Flexible Transportation in Rural Areas
type: conference
user_id: '51811'
year: '2025'
...
---
_id: '61370'
author:
- first_name: J.
  full_name: Göbel, J.
  last_name: Göbel
- first_name: H.
  full_name: Betke, H.
  last_name: Betke
- first_name: J.
  full_name: Boldt, J.
  last_name: Boldt
- first_name: M. L.
  full_name: Tran, M. L.
  last_name: Tran
- first_name: Guido
  full_name: Schryen, Guido
  id: '72850'
  last_name: Schryen
citation:
  ama: 'Göbel J, Betke H, Boldt J, Tran ML, Schryen G. The Impact of Chatbot Familiarity
    and Frequency of Use on Human-Likeness. In: <i>Proceedings of the Thirty-First
    Americas Conference on Information Systems (AMCIS 2025)</i>. ; 2025.'
  apa: Göbel, J., Betke, H., Boldt, J., Tran, M. L., &#38; Schryen, G. (2025). The
    Impact of Chatbot Familiarity and Frequency of Use on Human-Likeness. <i>Proceedings
    of the Thirty-First Americas Conference on Information Systems (AMCIS 2025)</i>.
  bibtex: '@inproceedings{Göbel_Betke_Boldt_Tran_Schryen_2025, place={Montréal, Canada},
    title={The Impact of Chatbot Familiarity and Frequency of Use on Human-Likeness},
    booktitle={Proceedings of the Thirty-first Americas Conference on Information
    Systems (AMCIS 2025)}, author={Göbel, J. and Betke, H. and Boldt, J. and Tran,
    M. L. and Schryen, Guido}, year={2025} }'
  chicago: Göbel, J., H. Betke, J. Boldt, M. L. Tran, and Guido Schryen. “The Impact
    of Chatbot Familiarity and Frequency of Use on Human-Likeness.” In <i>Proceedings
    of the Thirty-First Americas Conference on Information Systems (AMCIS 2025)</i>.
    Montréal, Canada, 2025.
  ieee: J. Göbel, H. Betke, J. Boldt, M. L. Tran, and G. Schryen, “The Impact of Chatbot
    Familiarity and Frequency of Use on Human-Likeness,” 2025.
  mla: Göbel, J., et al. “The Impact of Chatbot Familiarity and Frequency of Use on
    Human-Likeness.” <i>Proceedings of the Thirty-First Americas Conference on Information
    Systems (AMCIS 2025)</i>, 2025.
  short: 'J. Göbel, H. Betke, J. Boldt, M.L. Tran, G. Schryen, in: Proceedings of
    the Thirty-First Americas Conference on Information Systems (AMCIS 2025), Montréal,
    Canada, 2025.'
date_created: 2025-09-18T13:15:33Z
date_updated: 2025-09-18T13:18:31Z
ddc:
- '000'
department:
- _id: '277'
file:
- access_level: closed
  content_type: application/pdf
  creator: mateskam
  date_created: 2025-09-18T13:17:01Z
  date_updated: 2025-09-18T13:17:01Z
  file_id: '61371'
  file_name: Goebel_et_al-AMCIS-2025_ERF.pdf
  file_size: 247176
  relation: main_file
  success: 1
file_date_updated: 2025-09-18T13:17:01Z
has_accepted_license: '1'
language:
- iso: eng
place: Montréal, Canada
publication: Proceedings of the Thirty-first Americas Conference on Information Systems
  (AMCIS 2025)
status: public
title: The Impact of Chatbot Familiarity and Frequency of Use on Human-Likeness
type: conference
user_id: '51811'
year: '2025'
...
---
_id: '61377'
author:
- first_name: Martin
  full_name: Schneider, Martin
  id: '471'
  last_name: Schneider
  orcid: https://orcid.org/0000-0002-6961-3716
- first_name: Paul
  full_name: Hemsen, Paul
  last_name: Hemsen
- first_name: Dennis
  full_name: Kundisch, Dennis
  id: '21117'
  last_name: Kundisch
citation:
  ama: Schneider M, Hemsen P, Kundisch D. Who are the Actively Participating Crowdworkers?
    A Qualitative Comparative Analysis of a German Text Creation PlatformSocio-Economic
    Studies, . <i>management revue - Socio-Economic Studies, Special Issue “Digital
    Transformation of Work.”</i>
  apa: Schneider, M., Hemsen, P., &#38; Kundisch, D. (n.d.). Who are the Actively
    Participating Crowdworkers? A Qualitative Comparative Analysis of a German Text
    Creation PlatformSocio-Economic Studies, . <i>Management Revue - Socio-Economic
    Studies, Special Issue “Digital Transformation of Work”.</i>
  bibtex: '@article{Schneider_Hemsen_Kundisch, title={Who are the Actively Participating
    Crowdworkers? A Qualitative Comparative Analysis of a German Text Creation PlatformSocio-Economic
    Studies, }, journal={management revue - Socio-Economic Studies, Special Issue
    “Digital Transformation of Work”.}, publisher={Nomos Verlag}, author={Schneider,
    Martin and Hemsen, Paul and Kundisch, Dennis} }'
  chicago: Schneider, Martin, Paul Hemsen, and Dennis Kundisch. “Who Are the Actively
    Participating Crowdworkers? A Qualitative Comparative Analysis of a German Text
    Creation PlatformSocio-Economic Studies, .” <i>Management Revue - Socio-Economic
    Studies, Special Issue “Digital Transformation of Work”.</i>, n.d.
  ieee: M. Schneider, P. Hemsen, and D. Kundisch, “Who are the Actively Participating
    Crowdworkers? A Qualitative Comparative Analysis of a German Text Creation PlatformSocio-Economic
    Studies, ,” <i>management revue - Socio-Economic Studies, Special Issue “Digital
    Transformation of Work”.</i>
  mla: Schneider, Martin, et al. “Who Are the Actively Participating Crowdworkers?
    A Qualitative Comparative Analysis of a German Text Creation PlatformSocio-Economic
    Studies, .” <i>Management Revue - Socio-Economic Studies, Special Issue “Digital
    Transformation of Work”.</i>, Nomos Verlag.
  short: M. Schneider, P. Hemsen, D. Kundisch, Management Revue - Socio-Economic Studies,
    Special Issue “Digital Transformation of Work”. (n.d.).
date_created: 2025-09-19T07:47:14Z
date_updated: 2025-09-19T07:48:49Z
department:
- _id: '276'
- _id: '185'
language:
- iso: eng
publication: management revue - Socio-Economic Studies, Special Issue “Digital Transformation
  of Work”.
publication_status: accepted
publisher: Nomos Verlag
status: public
title: 'Who are the Actively Participating Crowdworkers? A Qualitative Comparative
  Analysis of a German Text Creation PlatformSocio-Economic Studies, '
type: journal_article
user_id: '16205'
year: '2025'
...
---
_id: '61381'
author:
- first_name: Nicole
  full_name: Grieger, Nicole
  id: '74818'
  last_name: Grieger
- first_name: Hasan
  full_name: Okumus, Hasan
  last_name: Okumus
- first_name: Sven
  full_name: Burdorf, Sven
  last_name: Burdorf
- first_name: Dennis
  full_name: Kundisch, Dennis
  id: '21117'
  last_name: Kundisch
citation:
  ama: 'Grieger N, Okumus H, Burdorf S, Kundisch D. Traffic Scenario Detection – A
    Comparison of CNN-RNN and Transformer-based Architectures in the Context of Autonomous
    Driving. In: <i>Proceedings of the MCIS 2025</i>.'
  apa: Grieger, N., Okumus, H., Burdorf, S., &#38; Kundisch, D. (n.d.). Traffic Scenario
    Detection – A Comparison of CNN-RNN and Transformer-based Architectures in the
    Context of Autonomous Driving. <i>Proceedings of the MCIS 2025</i>.
  bibtex: '@inproceedings{Grieger_Okumus_Burdorf_Kundisch, title={Traffic Scenario
    Detection – A Comparison of CNN-RNN and Transformer-based Architectures in the
    Context of Autonomous Driving}, booktitle={Proceedings of the MCIS 2025}, author={Grieger,
    Nicole and Okumus, Hasan and Burdorf, Sven and Kundisch, Dennis} }'
  chicago: Grieger, Nicole, Hasan Okumus, Sven Burdorf, and Dennis Kundisch. “Traffic
    Scenario Detection – A Comparison of CNN-RNN and Transformer-Based Architectures
    in the Context of Autonomous Driving.” In <i>Proceedings of the MCIS 2025</i>,
    n.d.
  ieee: N. Grieger, H. Okumus, S. Burdorf, and D. Kundisch, “Traffic Scenario Detection
    – A Comparison of CNN-RNN and Transformer-based Architectures in the Context of
    Autonomous Driving.”
  mla: Grieger, Nicole, et al. “Traffic Scenario Detection – A Comparison of CNN-RNN
    and Transformer-Based Architectures in the Context of Autonomous Driving.” <i>Proceedings
    of the MCIS 2025</i>.
  short: 'N. Grieger, H. Okumus, S. Burdorf, D. Kundisch, in: Proceedings of the MCIS
    2025, n.d.'
date_created: 2025-09-19T09:26:17Z
date_updated: 2025-09-19T09:26:23Z
department:
- _id: '276'
language:
- iso: eng
publication: Proceedings of the MCIS 2025
publication_status: accepted
status: public
title: Traffic Scenario Detection – A Comparison of CNN-RNN and Transformer-based
  Architectures in the Context of Autonomous Driving
type: conference
user_id: '16205'
year: '2025'
...
---
_id: '61380'
author:
- first_name: Maike
  full_name: Althaus, Maike
  id: '61896'
  last_name: Althaus
citation:
  ama: 'Althaus M. Tech, Trash and Theft – Exploring the Impact of Food Waste Apps
    on Local Shoplifting in Grocery Stores and Supermarkets. In: <i>Proceedings of
    the MCIS 2025</i>.'
  apa: Althaus, M. (n.d.). Tech, Trash and Theft – Exploring the Impact of Food Waste
    Apps on Local Shoplifting in Grocery Stores and Supermarkets. <i>Proceedings of
    the MCIS 2025</i>.
  bibtex: '@inproceedings{Althaus, title={Tech, Trash and Theft – Exploring the Impact
    of Food Waste Apps on Local Shoplifting in Grocery Stores and Supermarkets}, booktitle={Proceedings
    of the MCIS 2025}, author={Althaus, Maike} }'
  chicago: Althaus, Maike. “Tech, Trash and Theft – Exploring the Impact of Food Waste
    Apps on Local Shoplifting in Grocery Stores and Supermarkets.” In <i>Proceedings
    of the MCIS 2025</i>, n.d.
  ieee: M. Althaus, “Tech, Trash and Theft – Exploring the Impact of Food Waste Apps
    on Local Shoplifting in Grocery Stores and Supermarkets.”
  mla: Althaus, Maike. “Tech, Trash and Theft – Exploring the Impact of Food Waste
    Apps on Local Shoplifting in Grocery Stores and Supermarkets.” <i>Proceedings
    of the MCIS 2025</i>.
  short: 'M. Althaus, in: Proceedings of the MCIS 2025, n.d.'
date_created: 2025-09-19T09:23:23Z
date_updated: 2025-09-19T09:23:36Z
department:
- _id: '276'
language:
- iso: eng
publication: Proceedings of the MCIS 2025
publication_status: accepted
status: public
title: Tech, Trash and Theft – Exploring the Impact of Food Waste Apps on Local Shoplifting
  in Grocery Stores and Supermarkets
type: conference
user_id: '16205'
year: '2025'
...
---
_id: '61366'
author:
- first_name: Guy
  full_name: Paré, Guy
  last_name: Paré
- first_name: Gerit
  full_name: Wagner, Gerit
  last_name: Wagner
- first_name: Mary
  full_name: Tate, Mary
  last_name: Tate
- first_name: Guido
  full_name: Schryen, Guido
  id: '72850'
  last_name: Schryen
- first_name: Mathieu
  full_name: Templier, Mathieu
  last_name: Templier
citation:
  ama: 'Paré G, Wagner G, Tate M, Schryen G, Templier M. Theorising Forward: Positioning
    Deductive Elaboration in the Information Systems Research Repertoire. <i>European
    Journal of Information Systems</i>. Published online 2025:1-25. doi:<a href="https://doi.org/10.1080/0960085x.2025.2550403">10.1080/0960085x.2025.2550403</a>'
  apa: 'Paré, G., Wagner, G., Tate, M., Schryen, G., &#38; Templier, M. (2025). Theorising
    Forward: Positioning Deductive Elaboration in the Information Systems Research
    Repertoire. <i>European Journal of Information Systems</i>, 1–25. <a href="https://doi.org/10.1080/0960085x.2025.2550403">https://doi.org/10.1080/0960085x.2025.2550403</a>'
  bibtex: '@article{Paré_Wagner_Tate_Schryen_Templier_2025, title={Theorising Forward:
    Positioning Deductive Elaboration in the Information Systems Research Repertoire},
    DOI={<a href="https://doi.org/10.1080/0960085x.2025.2550403">10.1080/0960085x.2025.2550403</a>},
    journal={European Journal of Information Systems}, publisher={Informa UK Limited},
    author={Paré, Guy and Wagner, Gerit and Tate, Mary and Schryen, Guido and Templier,
    Mathieu}, year={2025}, pages={1–25} }'
  chicago: 'Paré, Guy, Gerit Wagner, Mary Tate, Guido Schryen, and Mathieu Templier.
    “Theorising Forward: Positioning Deductive Elaboration in the Information Systems
    Research Repertoire.” <i>European Journal of Information Systems</i>, 2025, 1–25.
    <a href="https://doi.org/10.1080/0960085x.2025.2550403">https://doi.org/10.1080/0960085x.2025.2550403</a>.'
  ieee: 'G. Paré, G. Wagner, M. Tate, G. Schryen, and M. Templier, “Theorising Forward:
    Positioning Deductive Elaboration in the Information Systems Research Repertoire,”
    <i>European Journal of Information Systems</i>, pp. 1–25, 2025, doi: <a href="https://doi.org/10.1080/0960085x.2025.2550403">10.1080/0960085x.2025.2550403</a>.'
  mla: 'Paré, Guy, et al. “Theorising Forward: Positioning Deductive Elaboration in
    the Information Systems Research Repertoire.” <i>European Journal of Information
    Systems</i>, Informa UK Limited, 2025, pp. 1–25, doi:<a href="https://doi.org/10.1080/0960085x.2025.2550403">10.1080/0960085x.2025.2550403</a>.'
  short: G. Paré, G. Wagner, M. Tate, G. Schryen, M. Templier, European Journal of
    Information Systems (2025) 1–25.
date_created: 2025-09-18T13:02:55Z
date_updated: 2025-09-29T08:48:29Z
ddc:
- '000'
department:
- _id: '277'
doi: 10.1080/0960085x.2025.2550403
file:
- access_level: open_access
  content_type: application/pdf
  creator: mateskam
  date_created: 2025-09-18T13:04:14Z
  date_updated: 2025-09-18T13:04:14Z
  file_id: '61367'
  file_name: Pare et al 2025 - EJIS - Deductive elaboration - PUBLICATION VERSION.pdf
  file_size: 1524220
  relation: main_file
file_date_updated: 2025-09-18T13:04:14Z
has_accepted_license: '1'
language:
- iso: eng
oa: '1'
page: 1-25
publication: European Journal of Information Systems
publication_identifier:
  issn:
  - 0960-085X
  - 1476-9344
publication_status: published
publisher: Informa UK Limited
status: public
title: 'Theorising Forward: Positioning Deductive Elaboration in the Information Systems
  Research Repertoire'
type: journal_article
user_id: '51811'
year: '2025'
...
---
_id: '61375'
author:
- first_name: Malte Fabian
  full_name: Reineke, Malte Fabian
  id: '60641'
  last_name: Reineke
- first_name: Bernd
  full_name: Löhr, Bernd
  id: '56760'
  last_name: Löhr
  orcid: 0000-0001-9581-4602
- first_name: Agnes
  full_name: Aßbrock, Agnes
  last_name: Aßbrock
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Reineke MF, Löhr B, Aßbrock A, Bartelheimer C, Beverungen D. From Temporary
    Fixes to Informed Decisions—Design Echelons for Evaluating Workarounds. In: <i>International
    Conference on Business Process Management 2025</i>. Springer Nature Switzerland;
    2025. doi:<a href="https://doi.org/10.1007/978-3-032-02867-9_32">10.1007/978-3-032-02867-9_32</a>'
  apa: Reineke, M. F., Löhr, B., Aßbrock, A., Bartelheimer, C., &#38; Beverungen,
    D. (2025). From Temporary Fixes to Informed Decisions—Design Echelons for Evaluating
    Workarounds. <i>International Conference on Business Process Management 2025</i>.
    <a href="https://doi.org/10.1007/978-3-032-02867-9_32">https://doi.org/10.1007/978-3-032-02867-9_32</a>
  bibtex: '@inproceedings{Reineke_Löhr_Aßbrock_Bartelheimer_Beverungen_2025, place={Cham},
    title={From Temporary Fixes to Informed Decisions—Design Echelons for Evaluating
    Workarounds}, DOI={<a href="https://doi.org/10.1007/978-3-032-02867-9_32">10.1007/978-3-032-02867-9_32</a>},
    booktitle={International Conference on Business Process Management 2025}, publisher={Springer
    Nature Switzerland}, author={Reineke, Malte Fabian and Löhr, Bernd and Aßbrock,
    Agnes and Bartelheimer, Christian and Beverungen, Daniel}, year={2025} }'
  chicago: 'Reineke, Malte Fabian, Bernd Löhr, Agnes Aßbrock, Christian Bartelheimer,
    and Daniel Beverungen. “From Temporary Fixes to Informed Decisions—Design Echelons
    for Evaluating Workarounds.” In <i>International Conference on Business Process
    Management 2025</i>. Cham: Springer Nature Switzerland, 2025. <a href="https://doi.org/10.1007/978-3-032-02867-9_32">https://doi.org/10.1007/978-3-032-02867-9_32</a>.'
  ieee: 'M. F. Reineke, B. Löhr, A. Aßbrock, C. Bartelheimer, and D. Beverungen, “From
    Temporary Fixes to Informed Decisions—Design Echelons for Evaluating Workarounds,”
    2025, doi: <a href="https://doi.org/10.1007/978-3-032-02867-9_32">10.1007/978-3-032-02867-9_32</a>.'
  mla: Reineke, Malte Fabian, et al. “From Temporary Fixes to Informed Decisions—Design
    Echelons for Evaluating Workarounds.” <i>International Conference on Business
    Process Management 2025</i>, Springer Nature Switzerland, 2025, doi:<a href="https://doi.org/10.1007/978-3-032-02867-9_32">10.1007/978-3-032-02867-9_32</a>.
  short: 'M.F. Reineke, B. Löhr, A. Aßbrock, C. Bartelheimer, D. Beverungen, in: International
    Conference on Business Process Management 2025, Springer Nature Switzerland, Cham,
    2025.'
date_created: 2025-09-18T15:21:13Z
date_updated: 2025-10-14T06:55:45Z
department:
- _id: '195'
doi: 10.1007/978-3-032-02867-9_32
language:
- iso: eng
place: Cham
publication: International Conference on Business Process Management 2025
publication_identifier:
  isbn:
  - '9783032028662'
  - '9783032028679'
  issn:
  - 0302-9743
  - 1611-3349
publication_status: published
publisher: Springer Nature Switzerland
status: public
title: From Temporary Fixes to Informed Decisions—Design Echelons for Evaluating Workarounds
type: conference
user_id: '60641'
year: '2025'
...
---
_id: '61916'
abstract:
- lang: eng
  text: 'Diese Dissertation untersucht Optimierungsverfahren für die nachhaltige Gestaltung
    von Energiesystemen mit Schwerpunkt auf dem Elektrizitätssektor im Kontext der
    Energiewende. Aufbauend auf Methoden des Operations Research werden Planungs-
    und Steuerungsprobleme in den Bereichen Stromverteilnetze und energiebewusste
    Produktionsplanung adressiert. Die Arbeit umfasst fünf Beiträge: (P1) entwickelt
    ein lineares Multi-Commodity-Flow-Modell für die kostenoptimale Erweiterung großskaliger
    Verteilnetze unter Berücksichtigung von Resilienzszenarien und analysiert den
    Zusammenhang zwischen Modellparametern und Rechenzeiten; (P2) und (P3) befassen
    sich mit der mehrzielorientierten flexible Job Shop Scheduling-Optimierung unter
    Echtzeit-Strompreisen, wobei (P3) zusätzlich CO2-Emissionen als Zielgröße integriert;
    (P4) erweitert dieses Szenario um simultane Energiebeschaffungsentscheidungen
    aus Netz, erneuerbaren Quellen und Speichersystemen unter Unsicherheit mittels
    Rolling-Horizon-Ansatz; (P5) vergleicht unterschiedliche Klassen von Many-Objective
    Evolutionary Algorithms (dominanz-, indikatoren- und dekompositionsbasiert) im
    Hinblick auf Konvergenz, Diversität und Vollständigkeit der Paretofront. Die entwickelten
    Modelle und Algorithmen – darunter memetische Varianten von NSGA-II, NSGA-III,
    θ-DEA und HypE – werden durch umfassende Rechenexperimente evaluiert. Die Ergebnisse
    liefern praxisrelevante Handlungsempfehlungen für Netzbetreiber, produzierende
    Unternehmen und politische Entscheidungsträger und leisten einen Beitrag zur effizienten,
    zuverlässigen und emissionsarmen Energieversorgung der Zukunft.'
- lang: eng
  text: 'This dissertation explores optimization methods for sustainable energy system
    design, with a particular focus on the electricity sector in the context of the
    energy transition. Building on Operations Research methodologies, it addresses
    planning and control challenges in electricity distribution networks and energy-aware
    production scheduling. The work comprises five contributions: (P1) develops a
    linear multi-commodity flow model for cost-optimal expansion of large-scale distribution
    networks under resilience scenarios and analyzes the relationship between model
    parameters and computation times; (P2) and (P3) address multi-objective flexible
    job shop scheduling under real-time electricity pricing, with (P3) further incorporating
    CO2 emissions as an explicit optimization objective; (P4) extends this scenario
    to include simultaneous energy procurement decisions from the grid, on-site renewable
    sources, and energy storage systems under uncertainty, using a rolling horizon
    approach; (P5) compares different classes of many-objective evolutionary algorithms
    (dominance-, indicator-, and decomposition-based) in terms of convergence, diversity,
    and completeness of the Pareto front. The proposed models and algorithms—including
    memetic variants of NSGA-II, NSGA-III, θ-DEA, and HypE—are evaluated through extensive
    computational experiments. The findings provide practical recommendations for
    distribution network operators, manufacturing companies, and policymakers, contributing
    to the development of efficient, reliable, and low-emission energy systems for
    the future.'
author:
- first_name: Sascha Christian
  full_name: Burmeister, Sascha Christian
  id: '32685'
  last_name: Burmeister
  orcid: 0000-0001-6679-0453
citation:
  ama: Burmeister SC. <i>Optimization Techniques for Sustainable Energy System Design</i>.
    LibreCat University; 2025. doi:<a href="https://doi.org/10.17619/UNIPB/1-2403">10.17619/UNIPB/1-2403</a>
  apa: Burmeister, S. C. (2025). <i>Optimization Techniques for Sustainable Energy
    System Design</i>. LibreCat University. <a href="https://doi.org/10.17619/UNIPB/1-2403">https://doi.org/10.17619/UNIPB/1-2403</a>
  bibtex: '@book{Burmeister_2025, title={Optimization Techniques for Sustainable Energy
    System Design}, DOI={<a href="https://doi.org/10.17619/UNIPB/1-2403">10.17619/UNIPB/1-2403</a>},
    publisher={LibreCat University}, author={Burmeister, Sascha Christian}, year={2025}
    }'
  chicago: Burmeister, Sascha Christian. <i>Optimization Techniques for Sustainable
    Energy System Design</i>. LibreCat University, 2025. <a href="https://doi.org/10.17619/UNIPB/1-2403">https://doi.org/10.17619/UNIPB/1-2403</a>.
  ieee: S. C. Burmeister, <i>Optimization Techniques for Sustainable Energy System
    Design</i>. LibreCat University, 2025.
  mla: Burmeister, Sascha Christian. <i>Optimization Techniques for Sustainable Energy
    System Design</i>. LibreCat University, 2025, doi:<a href="https://doi.org/10.17619/UNIPB/1-2403">10.17619/UNIPB/1-2403</a>.
  short: S.C. Burmeister, Optimization Techniques for Sustainable Energy System Design,
    LibreCat University, 2025.
date_created: 2025-10-22T06:13:50Z
date_updated: 2025-10-22T06:18:37Z
department:
- _id: '277'
doi: 10.17619/UNIPB/1-2403
extern: '1'
language:
- iso: eng
publisher: LibreCat University
status: public
title: Optimization Techniques for Sustainable Energy System Design
type: dissertation
user_id: '32685'
year: '2025'
...
---
_id: '59335'
abstract:
- lang: eng
  text: Technological advancements and evolving value orientations reshape future
    value creation and pose new requirements for service innovation. While a variety
    of disciplines are developing new approaches to drive service innovation, this
    is primarily done in isolation and generates only fragmented solutions. Sociological
    theory has proposed “boundary objects” as an effective umbrella for communication
    and cooperation among communities. Therefore, we introduce continuous value shaping
    (CVS) as a boundary object describing service innovation approaches along five
    principles. We reflect on this concept through the different disciplinary lenses
    of researchers in service marketing, information systems, service engineering,
    sociology of work, and innovation management. These perspectives highlight how
    the CVS principles already connect to discourses within the individual disciplines.
    However, the CVS concept will not only provide an umbrella to embrace existing
    activities in different academic disciplines. It also assists to identify research
    themes that will benefit from uniting the power of these disciplines, and it can
    serve as an integrating framework to conceptualize complex service innovation
    approaches. Thus, the CVS concept should guide both researchers and practitioners
    to develop and implement novel innovation and transformation efforts—in and across
    organizations.
article_number: '27'
article_type: original
author:
- first_name: Tilo
  full_name: Böhmann, Tilo
  last_name: Böhmann
- first_name: Angela
  full_name: Roth, Angela
  last_name: Roth
- first_name: Gerhard
  full_name: Satzger, Gerhard
  last_name: Satzger
- first_name: Carina
  full_name: Benz, Carina
  last_name: Benz
- first_name: Daniel
  full_name: Beverungen, Daniel
  last_name: Beverungen
- first_name: Andreas
  full_name: Boes, Andreas
  last_name: Boes
- first_name: Christoph
  full_name: Breidbach, Christoph
  last_name: Breidbach
- first_name: Martin
  full_name: Gersch, Martin
  last_name: Gersch
- first_name: Gerhard
  full_name: Gudergan, Gerhard
  last_name: Gudergan
- first_name: Jens
  full_name: Hogreve, Jens
  last_name: Hogreve
- first_name: Christian
  full_name: Kurtz, Christian
  last_name: Kurtz
- first_name: Barbara
  full_name: Langes, Barbara
  last_name: Langes
- first_name: Jan Marco
  full_name: Leimeister, Jan Marco
  last_name: Leimeister
- first_name: Tom
  full_name: Lewandowski, Tom
  last_name: Lewandowski
- first_name: Thomas
  full_name: Meiren, Thomas
  last_name: Meiren
- first_name: Rainer
  full_name: Nägele, Rainer
  last_name: Nägele
- first_name: Stefanie
  full_name: Paluch, Stefanie
  last_name: Paluch
- first_name: Christoph
  full_name: Peters, Christoph
  last_name: Peters
- first_name: Jens
  full_name: Poeppelbuss, Jens
  last_name: Poeppelbuss
- first_name: Susanne
  full_name: Robra-Bissantz, Susanne
  last_name: Robra-Bissantz
- first_name: Carsten
  full_name: Schultz, Carsten
  last_name: Schultz
- first_name: Jan H.
  full_name: Schumann, Jan H.
  last_name: Schumann
- first_name: Jochen
  full_name: Wirtz, Jochen
  last_name: Wirtz
- first_name: Nancy V.
  full_name: Wünderlich, Nancy V.
  last_name: Wünderlich
citation:
  ama: 'Böhmann T, Roth A, Satzger G, et al. Continuous value shaping: A boundary
    concept for innovating service innovation approaches. <i>Electronic Markets</i>.
    2025;35(1). doi:<a href="https://doi.org/10.1007/s12525-025-00771-1">10.1007/s12525-025-00771-1</a>'
  apa: 'Böhmann, T., Roth, A., Satzger, G., Benz, C., Beverungen, D., Boes, A., Breidbach,
    C., Gersch, M., Gudergan, G., Hogreve, J., Kurtz, C., Langes, B., Leimeister,
    J. M., Lewandowski, T., Meiren, T., Nägele, R., Paluch, S., Peters, C., Poeppelbuss,
    J., … Wünderlich, N. V. (2025). Continuous value shaping: A boundary concept for
    innovating service innovation approaches. <i>Electronic Markets</i>, <i>35</i>(1),
    Article 27. <a href="https://doi.org/10.1007/s12525-025-00771-1">https://doi.org/10.1007/s12525-025-00771-1</a>'
  bibtex: '@article{Böhmann_Roth_Satzger_Benz_Beverungen_Boes_Breidbach_Gersch_Gudergan_Hogreve_et
    al._2025, title={Continuous value shaping: A boundary concept for innovating service
    innovation approaches}, volume={35}, DOI={<a href="https://doi.org/10.1007/s12525-025-00771-1">10.1007/s12525-025-00771-1</a>},
    number={127}, journal={Electronic Markets}, publisher={Springer Science and Business
    Media LLC}, author={Böhmann, Tilo and Roth, Angela and Satzger, Gerhard and Benz,
    Carina and Beverungen, Daniel and Boes, Andreas and Breidbach, Christoph and Gersch,
    Martin and Gudergan, Gerhard and Hogreve, Jens and et al.}, year={2025} }'
  chicago: 'Böhmann, Tilo, Angela Roth, Gerhard Satzger, Carina Benz, Daniel Beverungen,
    Andreas Boes, Christoph Breidbach, et al. “Continuous Value Shaping: A Boundary
    Concept for Innovating Service Innovation Approaches.” <i>Electronic Markets</i>
    35, no. 1 (2025). <a href="https://doi.org/10.1007/s12525-025-00771-1">https://doi.org/10.1007/s12525-025-00771-1</a>.'
  ieee: 'T. Böhmann <i>et al.</i>, “Continuous value shaping: A boundary concept for
    innovating service innovation approaches,” <i>Electronic Markets</i>, vol. 35,
    no. 1, Art. no. 27, 2025, doi: <a href="https://doi.org/10.1007/s12525-025-00771-1">10.1007/s12525-025-00771-1</a>.'
  mla: 'Böhmann, Tilo, et al. “Continuous Value Shaping: A Boundary Concept for Innovating
    Service Innovation Approaches.” <i>Electronic Markets</i>, vol. 35, no. 1, 27,
    Springer Science and Business Media LLC, 2025, doi:<a href="https://doi.org/10.1007/s12525-025-00771-1">10.1007/s12525-025-00771-1</a>.'
  short: T. Böhmann, A. Roth, G. Satzger, C. Benz, D. Beverungen, A. Boes, C. Breidbach,
    M. Gersch, G. Gudergan, J. Hogreve, C. Kurtz, B. Langes, J.M. Leimeister, T. Lewandowski,
    T. Meiren, R. Nägele, S. Paluch, C. Peters, J. Poeppelbuss, S. Robra-Bissantz,
    C. Schultz, J.H. Schumann, J. Wirtz, N.V. Wünderlich, Electronic Markets 35 (2025).
date_created: 2025-04-04T06:10:26Z
date_updated: 2025-11-10T10:19:25Z
ddc:
- '380'
department:
- _id: '195'
doi: 10.1007/s12525-025-00771-1
external_id:
  unknown:
  - https://link.springer.com/article/10.1007/s12525-025-00771-1
file:
- access_level: closed
  content_type: application/pdf
  creator: dabe
  date_created: 2025-04-04T06:19:38Z
  date_updated: 2025-04-04T06:19:38Z
  file_id: '59336'
  file_name: Continuous Value Shaping - EM.pdf
  file_size: 920032
  relation: main_file
  success: 1
file_date_updated: 2025-04-04T06:19:38Z
has_accepted_license: '1'
intvolume: '        35'
issue: '1'
jel:
- M10
keyword:
- Continuous value shaping (CVS)
- Service research
- Service innovation
- Digitalization
- Sustainability
- Interdisciplinary research
language:
- iso: eng
project:
- _id: '1250'
  name: 'SHAPE : Gestaltung von Dienstleistungsentwicklungsprozessen und lnnovationspartnerschaften
    mit Unternehmen'
publication: Electronic Markets
publication_identifier:
  issn:
  - 1019-6781
  - 1422-8890
publication_status: published
publisher: Springer Science and Business Media LLC
quality_controlled: '1'
status: public
title: 'Continuous value shaping: A boundary concept for innovating service innovation
  approaches'
type: journal_article
user_id: '59677'
volume: 35
year: '2025'
...
---
_id: '61410'
abstract:
- lang: eng
  text: "Purpose: The purpose of this study is to identify, analyze, and explain the
    implications that could\r\narise for service settings if AI systems develop, or
    are perceived to develop, consciousness – the\r\nability to acknowledge their
    own existence and the capacity for positive or negative experiences.\r\n\r\nDesign/methodology/approach:
    This study proposes and explores four hypothetical scenarios in\r\nwhich conscious
    AI in service could manifest. We contextualize our resulting typology in the\r\nhealth
    service context and integrate extant literature on technology-enabled service,
    AI\r\nconsciousness, and AI ethics into the narrative.\r\n\r\nFindings: This study
    provides a unique theoretical contribution to service research in the form of\r\na
    Type IV theory. It enables future service researchers to apprehend, explain, and
    predict how\r\nfunctionally conscious AI in service might unfold.\r\n\r\nOriginality:
    An increasingly prolific public discourse acknowledges that conscious AI systems\r\nmay
    emerge. Against this backdrop, this study aims to systematically explore a question
    that is\r\nperhaps the most critical and timely, but also inherently speculative,
    in relation to AI in service\r\nresearch by introducing much-needed theory and
    terminology.\r\n\r\nPractical implications: The ethical use of conscious AI in
    service could emerge as a distinct\r\ncompetitive advantage in the future. Achieving
    this outcome involves speculative yet actionable\r\nrecommendations that include
    training, guiding, and controlling how humans engage with such\r\nsystems, developing
    appropriate wellbeing protocols for functionally conscious AI systems, and\r\nestablishing
    AI rights and governance frameworks."
article_type: original
author:
- first_name: Christoph
  full_name: Breidbach, Christoph
  last_name: Breidbach
- first_name: Casper Ferm
  full_name: Lars-Erik, Casper Ferm
  last_name: Lars-Erik
- first_name: Paul
  full_name: Maglio, Paul
  last_name: Maglio
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Jochen
  full_name: Wirtz, Jochen
  last_name: Wirtz
- first_name: Alex
  full_name: Twigg, Alex
  last_name: Twigg
citation:
  ama: Breidbach C, Lars-Erik CF, Maglio P, Beverungen D, Wirtz J, Twigg A. Conscious
    Artificial Intelligence in Service. <i>Journal of Service Management</i>.
  apa: Breidbach, C., Lars-Erik, C. F., Maglio, P., Beverungen, D., Wirtz, J., &#38;
    Twigg, A. (n.d.). Conscious Artificial Intelligence in Service. <i>Journal of
    Service Management</i>.
  bibtex: '@article{Breidbach_Lars-Erik_Maglio_Beverungen_Wirtz_Twigg, title={Conscious
    Artificial Intelligence in Service}, journal={Journal of Service Management},
    publisher={Emerald}, author={Breidbach, Christoph and Lars-Erik, Casper Ferm and
    Maglio, Paul and Beverungen, Daniel and Wirtz, Jochen and Twigg, Alex} }'
  chicago: Breidbach, Christoph, Casper Ferm Lars-Erik, Paul Maglio, Daniel Beverungen,
    Jochen Wirtz, and Alex Twigg. “Conscious Artificial Intelligence in Service.”
    <i>Journal of Service Management</i>, n.d.
  ieee: C. Breidbach, C. F. Lars-Erik, P. Maglio, D. Beverungen, J. Wirtz, and A.
    Twigg, “Conscious Artificial Intelligence in Service,” <i>Journal of Service Management</i>.
  mla: Breidbach, Christoph, et al. “Conscious Artificial Intelligence in Service.”
    <i>Journal of Service Management</i>, Emerald.
  short: C. Breidbach, C.F. Lars-Erik, P. Maglio, D. Beverungen, J. Wirtz, A. Twigg,
    Journal of Service Management (n.d.).
date_created: 2025-09-23T11:47:47Z
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