TY - CONF AB - Within this paper, we describe the special requirements of a semantic annotation scheme used for biographical event extraction in the framework of the Europeancollaborative research project Biographe. This annotationscheme supports interlingual search for people due to its multilingual support covering four languages such as English, German, French and Dutch. AU - Geierhos, Michaela AU - Bouraoui, Jean-Leon AU - Watrin, Patrick ED - Hedeland, Hanna ED - Schmidt, Thomas ED - Wörner, Kai ID - 1123 KW - Biographical Event Extraction for Interlingual People Search KW - Semantic Annotation Scheme SN - 0176-599X T2 - Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011 TI - Towards Multilingual Biographical Event Extraction VL - 96 ER - TY - JOUR AB - Since customers first share their problems with a social networking community before directly addressing a company, social networking sites such as Facebook, Twitter, MySpace or Foursquare will be the interface between customer and company. For this reason, it is assumed that social networks will evolve into a common communication channel – not only between individuals but also between customers and companies. However, social networking has not yet been integrated into customer interaction management (CIM) tools. In general, a CIM application is used by the agents in a contact centre while communicating with the customers. Such systems handle communication across multiple different channels, such as e-mail, telephone, Instant Messaging, letter etc. What we do now is to integrate social networking into CIM applications by adding another communication channel. This allows the company to follow general trends in customer opinions on the Internet, but also record two-sided communication for customer service management and the company’s response will be delivered through the customer’s preferred social networking site. AU - Geierhos, Michaela ID - 1125 IS - 4 JF - Journal of Advances in Information Technology KW - Social Media Business Integration KW - Multichannel Customer Interaction Management KW - Contact Centre Application Support SN - 17982340 TI - Customer Interaction 2.0: Adopting Social Media as Customer Service Channel VL - 2 ER - TY - BOOK AU - Mindt, Ilka ID - 17692 TI - Adjective complementation by that-clauses: An empirical study ER - TY - JOUR AU - Mindt, Ilka AU - Lindquist, Hans ID - 17891 JF - ICAME Journal 35 TI - Corpus Linguistics and the Description of English ER - TY - CHAP AU - Mindt, Ilka AU - Mukherjee, Joybrato ID - 17894 T2 - Anglistik. International Journal of English Studies, 22, 1 TI - Anglistische Korpuslinguistik. Eine Einführung. Grundlagen der Anglistik und Amerikanistik 33 ER - TY - CHAP AU - Seng, Eva- Maria ED - Menne, Mareike ED - Ströhmer, Michael ID - 19000 T2 - Total Regional. Studien zur frühneuzeitlichen Sozial- und Wirtschaftsgeschichte, FS für Frank Göttmann TI - Der Kanonenbischof Christoph Bernhard von Galen und seine retrospektiven Baumaßnahmen ER - TY - JOUR AU - Seng, Eva- Maria ID - 19002 JF - kunst und kirche. Ökumenische Zeitschrift für zeitgenössische Kunst und Architektur TI - Dekor und Kirchenbau VL - H.2 ER - TY - CHAP AU - Seng, Eva- Maria ED - Klevesath, Lino ID - 19005 T2 - Demokratie – Kultur – Moderne. Perspektiven der Politischen Theorie, FS für Walter Reese-Schäfer TI - Kulturlandschaften: Die Rückgewinnung des immateriellen Kulturerbes in die Landschaft ER - TY - BOOK AU - Eke, Norbert Otto AU - Olasz-Eke, Dagmar ID - 19006 TI - „Sprache, die so tröstlich zu mir kam“. Thomas Valentin in Briefen von und an Hermann Hesse ER - TY - JOUR AU - Seng, Eva- Maria ID - 19021 JF - UNESCO heute. ZS der Deutschen UNESCO-Kommission TI - UNESCO-Weltkulturerbe und der Gedanke der Nachhaltigkeit VL - H2 ER -