@inproceedings{3467, author = {{Becker, Jörg and Beverungen, Daniel and Matzner, Martin and Müller, Oliver}}, booktitle = {{Proceedings of the IADIS Internatioal Conference e-Society 2010}}, editor = {{Kommers, Piet and Isaías, Pedro}}, isbn = {{978-972-8939-07-6}}, location = {{Porto, Portugal}}, pages = {{322----329}}, title = {{{Total Cost of Service Life --- Decision Support for Selecting and Orchestrating Services}}}, year = {{2010}}, } @inproceedings{3468, author = {{Becker, Jörg and Beverungen, Daniel and Matzner, Martin and Müller, Oliver}}, booktitle = {{Exploring Service Sciences}}, editor = {{Morin, Jean-Henry and Ralyté, Jolita and Snene, Mehdi}}, pages = {{282----288}}, title = {{{Total Costs of Service Life: The Need of Decision Support in Selecting, Comparing and Orchestrating Services}}}, doi = {{10.1007/978-3-642-14319-9_25}}, year = {{2010}}, } @inproceedings{3469, author = {{Beverungen, Daniel}}, booktitle = {{Proceedings of the 10th European Academy of Management Conference}}, location = {{Rome, Italy}}, title = {{{Implementing Value-Driven Service Management --- Towards an IT Artifact-Based Approach for Managing Customer Solutions}}}, year = {{2010}}, } @article{3503, author = {{Backhaus, Klaus and Becker, Jörg and Beverungen, Daniel and Frohs, Margarethe and Müller, Oliver and Weddeling, Matthias and Knackstedt, Ralf and Steiner, Michael}}, journal = {{Electronic Markets}}, number = {{2}}, pages = {{131----146}}, title = {{{Enabling Individualized Recommendations and Dynamic Pricing of Value-Added Services through Willingness-to-Pay Data}}}, doi = {{10.1007/s12525-010-0032-0}}, year = {{2010}}, } @article{3504, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf}}, journal = {{Information Systems and e-Business Management (ISeB)}}, number = {{1}}, pages = {{12----32}}, title = {{{The Challenge of Conceptual Modeling for Product-Service Systems --- Status-quo and Perspectives for Reference Models and Modeling Languages}}}, year = {{2010}}, } @article{3505, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Winkelmann, Axel}}, journal = {{Lecture Notes in Informatics}}, number = {{INFORMATIK 2010 --- Business Process and Service Science --- Proceedings of ISSS and BPSC}}, pages = {{63----79}}, title = {{{Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks}}}, year = {{2010}}, } @inbook{5041, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Müller, Oliver and Müller, Steffen}}, booktitle = {{Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung und Internetisierung}}, editor = {{Becker, Jörg and Knackstedt, Ralf and Müller, Oliver and Winkelmann, Axel}}, isbn = {{978-3-642-11858-6}}, pages = {{161----174}}, title = {{{TCO-as-a-Service --- Servicebasierte Lebenszyklusrechnung für hybride Leistungsbündel}}}, doi = {{10.1007/978-3-642-11859-3_10}}, year = {{2010}}, } @inbook{5059, author = {{Beverungen, Daniel and Knackstedt, Ralf and Winkelmann, Axel}}, booktitle = {{Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung und Internetisierung}}, editor = {{Becker, Jörg and Knackstedt, Ralf and Müller, Oliver and Winkelmann, Axel}}, isbn = {{978-3-642-11858-6}}, pages = {{177----193}}, title = {{{E-Services im Handel --- Auffindung und Dokumentation von Potenzialen zur Digitalisierung von Dienstleistungen für Hersteller und Kunden}}}, doi = {{10.1007/978-3-642-11859-3_11}}, year = {{2010}}, } @book{5070, author = {{Weddeling, Matthias and Steiner, Michael and Müller, Oliver and Knackstedt, Ralf and Becker, Jörg and Backhaus, Klaus and Beverungen, Daniel and Frohs, Margarethe}}, isbn = {{9783642128295}}, publisher = {{Springer Berlin Heidelberg}}, title = {{{Vermarktung hybrider Leistungsbündel}}}, doi = {{10.1007/978-3-642-12830-1}}, year = {{2010}}, } @techreport{5071, author = {{Institut für Normung e.V., Deutsches}}, title = {{{PAS 1091: Schnittstellenspezifikationen zur Integration von Sach- und Dienstleistung.}}}, year = {{2010}}, }