@inproceedings{3441, author = {{Beverungen, Daniel}}, booktitle = {{Proceedings of the 34th International Conference on Information Systems (ICIS)}}, location = {{Milan, Italy}}, title = {{{On the Design of IT Artifacts and the Emergence of Business Processes as Organizational Routines}}}, year = {{2013}}, } @inproceedings{3442, author = {{Dillon, S and Deakins, E and Beverungen, Daniel and Kohlborn, T and Hofmann, S and Räckers, M}}, booktitle = {{WEBIST}}, location = {{Aachen}}, pages = {{361----367}}, title = {{{Local e-Government Transformation --- An International Comparison}}}, year = {{2013}}, } @inproceedings{3443, author = {{Hofmann, Sara and Räckers, Michael and Beverungen, Daniel and Becker, Jörg}}, booktitle = {{Proceedings of the 46$^{th}$ Hawaii International Conference on System Sciences (HICSS-46)}}, isbn = {{978-1-4673-5933-7}}, location = {{Maui, Hawaii}}, title = {{{Old Blunders in New Media? How Local Governments Communicate with Citizens in Online Social Networks}}}, year = {{2013}}, } @inproceedings{3444, author = {{Malsbender, Andrea and Beverungen, Daniel and Voigt, Matthias and Becker, Jörg}}, booktitle = {{Proceedings of the Americas Conference on Information Systems (AMCIS2013)}}, location = {{Chicago, IL, USA}}, title = {{{Capitalizing on Social Media Analysis --- Insights from an Online Review on Business Models}}}, year = {{2013}}, } @inproceedings{3446, author = {{Malsbender, Andrea and Recker, Jan and Kohlborn, Thomas and Beverungen, Daniel and Tanwer, Satya}}, booktitle = {{Proceedings of the 34th International Conference on Information Systems (ICIS)}}, location = {{Milan, Italy}}, title = {{{Much Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise Social Network Sites}}}, year = {{2013}}, } @inproceedings{3447, author = {{Malsbender, Andrea and Voigt, Matthias and Beverungen, Daniel and Rosemann, Michael}}, booktitle = {{Proceedings of the Pacific Asia Conference on Information Systems (PACIS)}}, location = {{Jeju Island, Korea}}, pages = {{1----12}}, title = {{{Digital Social Signal Processing --- Theoretical Underpinning and Research Agenda}}}, year = {{2013}}, } @inproceedings{3448, author = {{Plattfaut, Ralf and Kohlborn, Thomas and Hofmann, Sara and Beverungen, Daniel and Niehaves, Björn and Räckers, Michael and Becker, Jörg}}, booktitle = {{Proceedings of the 46th Hawaii International Conference on System Sciences}}, location = {{Maui, Hawaii, USA}}, pages = {{1983----1991}}, title = {{{Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia}}}, doi = {{10.1109/HICSS.2013.585}}, year = {{2013}}, } @article{3494, author = {{Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Dietrich, Hanns-Alexander and Peter Rauer, Hans}}, journal = {{International Journal of Services and Operations Management}}, number = {{3}}, pages = {{407----425}}, title = {{{Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector}}}, doi = {{10.1504/IJSOM.2013.056796}}, year = {{2013}}, } @article{3495, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens}}, journal = {{IEEE Transactions on Engineering Management}}, number = {{3}}, pages = {{468----482}}, title = {{{Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects}}}, doi = {{10.1109/TEM.2012.2214770}}, year = {{2013}}, } @article{3496, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens}}, journal = {{Scandinavian Journal of Information Systems}}, number = {{1}}, pages = {{37----68}}, title = {{{Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach}}}, year = {{2013}}, } @article{3497, author = {{Beverungen, Daniel and Eggert, Mathias and Voigt, Matthias and Rosemann, Michael}}, journal = {{International Journal of Business Intelligence Research (IJBIR)}}, number = {{3}}, pages = {{32----49}}, title = {{{Augmenting Analytical CRM Strategies with Social BI}}}, doi = {{10.4018/ijbir.2013070103}}, year = {{2013}}, } @article{3498, author = {{Hofmann, Sara and Beverungen, Daniel and Räckers, Michael and Becker, Jörg}}, journal = {{Government Information Quarterly}}, number = {{4}}, pages = {{387----396}}, title = {{{What Makes Local Governments' Online Communications Successful? Insights from a Multi-Method Analysis of Facebook}}}, doi = {{10.1016/j.giq.2013.05.013}}, year = {{2013}}, } @article{3499, author = {{Plattfaut, Ralf and Hofmann, Sara and Kohlborn, Thomas and Beverungen, Daniel and Räckers, Michael and Niehaves, Björn and Becker, Jörg}}, journal = {{eGovernment Review}}, pages = {{14----15}}, title = {{{Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?}}}, year = {{2013}}, } @inbook{5031, author = {{Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans}}, booktitle = {{Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität}}, editor = {{Thomas, Oliver and Nüttgens, Markus}}, pages = {{208----226}}, title = {{{Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management}}}, doi = {{10.1007/978-3-658-00863-5}}, year = {{2013}}, } @inproceedings{3449, author = {{Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanesa, Lellek and Peter Rauer, Hans}}, booktitle = {{Dienstleistungsmodellierung 2012}}, location = {{Bamberg, Deutschland}}, pages = {{208----226}}, title = {{{Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management}}}, doi = {{10.1007/978-3-658-00863-5_10}}, year = {{2012}}, } @inproceedings{3450, author = {{Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Peter Rauer, Hans}}, booktitle = {{Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012}}, location = {{Ho Chi Minh City, Vietnam}}, pages = {{Paper 56}}, title = {{{Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis}}}, year = {{2012}}, } @inproceedings{3451, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Peter Rauer, Hans and Sigge, Daniel}}, booktitle = {{Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012}}, location = {{Kauai, USA}}, pages = {{1522----1531}}, title = {{{Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.}}}, doi = {{10.1109/HICSS.2012.525}}, year = {{2012}}, } @inproceedings{3452, author = {{Heide, Tobias and Tumbas, Sanja and Beverungen, Daniel and Knackstedt, Ralf and Becker, Jörg}}, booktitle = {{Services and Economic Development: Local and Global Challenges}}, isbn = {{978-606-505-565-0}}, location = {{Bucharest, Romania}}, pages = {{1----21}}, title = {{{Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results}}}, year = {{2012}}, } @inproceedings{3453, author = {{Rosemann, Michael and Eggert, Mathias and Voigt, Matthias and Beverungen, Daniel}}, booktitle = {{Proceedings of the 20$^{th}$ European Conference on Information Systems}}, location = {{ Barcelona, Spain}}, pages = {{1----12}}, title = {{{Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI}}}, year = {{2012}}, } @article{3500, author = {{Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans}}, journal = {{Enterprise Modelling and Information Systems Architectures}}, number = {{1}}, pages = {{26----40}}, title = {{{Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management}}}, year = {{2012}}, }