@article{3497, author = {{Beverungen, Daniel and Eggert, Mathias and Voigt, Matthias and Rosemann, Michael}}, journal = {{International Journal of Business Intelligence Research (IJBIR)}}, number = {{3}}, pages = {{32----49}}, title = {{{Augmenting Analytical CRM Strategies with Social BI}}}, doi = {{10.4018/ijbir.2013070103}}, year = {{2013}}, } @article{3498, author = {{Hofmann, Sara and Beverungen, Daniel and Räckers, Michael and Becker, Jörg}}, journal = {{Government Information Quarterly}}, number = {{4}}, pages = {{387----396}}, title = {{{What Makes Local Governments' Online Communications Successful? Insights from a Multi-Method Analysis of Facebook}}}, doi = {{10.1016/j.giq.2013.05.013}}, year = {{2013}}, } @article{3499, author = {{Plattfaut, Ralf and Hofmann, Sara and Kohlborn, Thomas and Beverungen, Daniel and Räckers, Michael and Niehaves, Björn and Becker, Jörg}}, journal = {{eGovernment Review}}, pages = {{14----15}}, title = {{{Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?}}}, year = {{2013}}, } @inbook{5031, author = {{Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans}}, booktitle = {{Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität}}, editor = {{Thomas, Oliver and Nüttgens, Markus}}, pages = {{208----226}}, title = {{{Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management}}}, doi = {{10.1007/978-3-658-00863-5}}, year = {{2013}}, } @inproceedings{3449, author = {{Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanesa, Lellek and Peter Rauer, Hans}}, booktitle = {{Dienstleistungsmodellierung 2012}}, location = {{Bamberg, Deutschland}}, pages = {{208----226}}, title = {{{Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management}}}, doi = {{10.1007/978-3-658-00863-5_10}}, year = {{2012}}, } @inproceedings{3450, author = {{Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Peter Rauer, Hans}}, booktitle = {{Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012}}, location = {{Ho Chi Minh City, Vietnam}}, pages = {{Paper 56}}, title = {{{Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis}}}, year = {{2012}}, } @inproceedings{3451, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Peter Rauer, Hans and Sigge, Daniel}}, booktitle = {{Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012}}, location = {{Kauai, USA}}, pages = {{1522----1531}}, title = {{{Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.}}}, doi = {{10.1109/HICSS.2012.525}}, year = {{2012}}, } @inproceedings{3452, author = {{Heide, Tobias and Tumbas, Sanja and Beverungen, Daniel and Knackstedt, Ralf and Becker, Jörg}}, booktitle = {{Services and Economic Development: Local and Global Challenges}}, isbn = {{978-606-505-565-0}}, location = {{Bucharest, Romania}}, pages = {{1----21}}, title = {{{Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results}}}, year = {{2012}}, } @inproceedings{3453, author = {{Rosemann, Michael and Eggert, Mathias and Voigt, Matthias and Beverungen, Daniel}}, booktitle = {{Proceedings of the 20$^{th}$ European Conference on Information Systems}}, location = {{ Barcelona, Spain}}, pages = {{1----12}}, title = {{{Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI}}}, year = {{2012}}, } @article{3500, author = {{Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans}}, journal = {{Enterprise Modelling and Information Systems Architectures}}, number = {{1}}, pages = {{26----40}}, title = {{{Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management}}}, year = {{2012}}, } @article{3501, author = {{Beverungen, Daniel and Knackstedt, Ralf and Winkelmann, Axel}}, journal = {{e-Service Journal}}, number = {{1}}, pages = {{45----74}}, title = {{{Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach}}}, year = {{2012}}, } @inbook{5032, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf}}, booktitle = {{Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science}}, editor = {{Granat Janusz Dolk, Daniel;}}, pages = {{87----117}}, title = {{{A Method for Selectively Designing Modeling Languages for Product-Service Systems}}}, year = {{2012}}, } @inbook{5034, author = {{Becker, Jörg and Knackstedt, Ralf and Beverungen, Daniel and Dietrich, Hanns-Alexander and Breuker, Dominic and Peter Rauer, Hans}}, booktitle = {{Service Engineering --- Management}}, editor = {{Böhmann, Tilo and Knackstedt, Ralf and Marco Leimeister, Jan and Nüttgens, Markus and Thomas, Oliver}}, isbn = {{978-3-8482-2109-7}}, pages = {{127----139}}, title = {{{Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation}}}, year = {{2012}}, } @inbook{5035, author = {{Beverungen, Daniel and Matzner, Martin and Müller, Oliver and Becker, Jörg}}, booktitle = {{Handbook of Service Description}}, editor = {{Barros, Alistair and Oberle, Daniel}}, isbn = {{978-1-4614-1864-1}}, pages = {{19----44}}, title = {{{Product-Service System Approaches}}}, doi = {{10.1007/978-1-4614-1864-1_2}}, year = {{2012}}, } @inproceedings{3454, author = {{Becker, Jörg and Beverungen, Daniel and Breuker, Dominic}}, booktitle = {{XII European Workshop on Efficiency and Productivity Analysis (Abstract)}}, location = {{Verona, Italy}}, title = {{{Conceptualizing Service Network Productivity --- A Looped DEA Approach}}}, year = {{2011}}, } @inproceedings{3455, author = {{Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Dietrich, Hanns-Alexander and Knackstedt, Ralf and Peter Rauer, Hans}}, booktitle = {{ECIS 2011 Proceedings}}, location = {{Helsinki, Finland}}, pages = {{Paper 111}}, title = {{{How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach}}}, year = {{2011}}, } @inproceedings{3456, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Dietrich, Hanns-Alexander and Breuker, Dominic and Peter Rauer, Hans and Sigge, Daniel}}, booktitle = {{XXI. International RESER Conference}}, location = {{Hamburg, Germany}}, pages = {{146----147}}, title = {{{Do we need new theories on service productivity? --- Status Quo and implications from contemporary research}}}, year = {{2011}}, } @inproceedings{3457, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver}}, booktitle = {{Proceedings of the 44th Annual Hawaii International Conference on System Sciences}}, isbn = {{978-1-4244-9618-1}}, issn = {{1530-1605}}, location = {{Koloa, HI, USA}}, title = {{{Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes}}}, doi = {{10.1109/HICSS.2011.243}}, year = {{2011}}, } @inproceedings{3458, author = {{Becker, Jörg and Beverungen, Daniel and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens}}, booktitle = {{International Conference on Design Science Research in Information Systems and Technology}}, editor = {{Jain, Hemant and P. Sinha, Atish and Vitharana, Padmal}}, pages = {{366----375}}, title = {{{Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany}}}, doi = {{10.1007/978-3-642-20633-7_26}}, year = {{2011}}, } @inproceedings{3459, author = {{Beverungen, Daniel}}, booktitle = {{32th International Conference on Information Systems (ICIS)}}, location = {{Shanghai, China}}, title = {{{Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis}}}, year = {{2011}}, }